{ "summary": { "average": 4.7, "total": 145, "distribution": { "1": 7, "2": 0, "3": 5, "4": 8, "5": 125 } }, "reviews": [ { "id": "2c121009-0041-421a-8ac7-74c316b9e3ea", "author": "Jackelyn Reyes", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJm87rF_ZCAah2DtCa1-0LiE8eYxq0YZl9B_KK3usXWAC-sAg=s64-c-rp-mo-br100", "rating": 5, "text": "Brooke and Diana were very professional and kind since the time we arrive and every transaction was smooth", "date": "2026-07-09T17:12:56.000Z", "verifiedTenant": false, "featured": false, "tags": [ "staff" ], "sentiment": "positive" }, { "id": "3c76c545-a5d0-4199-b01a-1b7c01c02137", "author": "Linda", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXrAhLPPX95n0YRpaD6ZWonePeGRD_DgN5DtsjzRB1dlw7oUzs=s64-c-rp-mo-br100", "rating": 5, "text": "Very good customer service.", "date": "2026-07-04T18:32:24.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Linda. We’re glad you had a great experience with our customer service and appreciate your kind words. We look forward to serving you again.", "replyDate": "2026-07-06T23:52:22.000Z", "tags": [], "sentiment": "positive" }, { "id": "8d8cbe8b-85ff-4c79-8690-92deb55cf0ed", "author": "Asianique Williams", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUGKontCDEcKhqC7FqTExinruiuJLVvKeyyre4S51YBgcoxS1-d_Q=s64-c-rp-mo-br100", "rating": 5, "text": "The place is clean and staff is both very kind and professional! We have been pleased with our 2 units here and especially appreciate the later hours!", "date": "2026-06-24T00:31:06.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for the wonderful review, Asianique. We’re glad the facility is clean, our team was kind and professional, and the later hours have been convenient for you. We’re thrilled you’re pleased with your two units. We’ll pass your compliments along to the staff, and please contact us anytime if you need anything.", "replyDate": "2026-06-25T23:52:22.000Z", "tags": [ "cleanliness", "staff", "access" ], "sentiment": "positive" }, { "id": "19a20512-a06a-47dd-8eb5-1ff31e3825b3", "author": "KAREN BARTHOLOMEW", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIjrHprS_7356ah7LlrhyUTa8V0Ms796hSVYfnkWPJjt5zEk3E=s64-c-rp-mo-br100", "rating": 5, "text": "This experience has been great! We are moving in tomorrow", "date": "2026-06-16T20:11:29.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you so much for the kind words. We're thrilled your experience has been great and excited to welcome you tomorrow for move-in. If you need any assistance during the move, please reach out to our office and we'll be happy to help. Welcome home!", "replyDate": "2026-06-18T23:52:22.000Z", "tags": [], "sentiment": "positive" }, { "id": "7867576d-d29b-46a1-b7cc-1ab86ae30799", "author": "Yusuf Hanan", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLRDDwwrH7Rx_Fd63z-BISRqvqUw9hAAjSxR1TQ42r60R-Tfw=s64-c-rp-mo-br100", "rating": 5, "text": "Great place and friendly service.", "date": "2026-06-03T05:40:16.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Yusuf! We're thrilled you enjoyed the place and our team's service. Your kind words mean a lot and help motivate us to keep delivering great experiences. We look forward to welcoming you back soon.", "replyDate": "2026-06-09T23:52:22.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "6445d09f-0f09-4f5e-8517-1aa708a2cc0d", "author": "Robert Anthony Silva", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXx13KbCOr0kIiKAUBq4wkba7Wm7sN7u2VhRVEBrlolmkIdJPE=s64-c-rp-mo-br100", "rating": 5, "text": "Fast friendly, helpful, very reasonable prices,\nVery grateful to do business with ⭐️ Star", "date": "2026-05-25T16:06:34.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you so much for the kind words, Robert. We're thrilled you found our team fast, friendly, and helpful, and we truly appreciate your business. We look forward to serving you again.", "replyDate": "2026-06-09T23:52:22.000Z", "tags": [ "staff", "price" ], "sentiment": "positive" }, { "id": "2ce8affe-2aef-4461-8045-a3fe291b591a", "author": "Allie Williams", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKZo71mPvw1WOS2xgZWZWUVnl43ofIWqDmKsBaO3khL2yyiJQ=s64-c-rp-mo-br100", "rating": 5, "text": "Very good service!\nWill get light bulb replaced when I visit again...", "date": "2026-05-25T04:05:53.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Allie! We're glad you enjoyed the service and we'll be happy to replace the light bulb when you visit next. We look forward to seeing you again.", "replyDate": "2026-06-09T23:52:22.000Z", "tags": [], "sentiment": "positive" }, { "id": "21f3f5ef-d56b-4fc9-ba38-800922729783", "author": "Ann", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKOvGGb2AbLmw_7RDW-fVIb7qKtS8bXSrP0IhRx06aKxmcgHg=s64-c-rp-mo-br100", "rating": 5, "text": "Awesome service. Good location. Clean.", "date": "2026-05-15T22:03:39.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Ann! We're thrilled you enjoyed our service, location, and cleanliness. We look forward to welcoming you back soon.", "replyDate": "2026-06-09T23:52:22.000Z", "tags": [ "cleanliness" ], "sentiment": "positive" }, { "id": "c626ca05-063c-4029-a4c3-96dbcf621f37", "author": "Vidal", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXxiD5RJnRMkJ1u2kxVoUOQQpoTFNmitN9MW_Y3ov7Jj6gUaz0HrQ=s64-c-rp-mo-br100", "rating": 5, "text": "Brooke was excellent and service was quick and easy.", "date": "2026-04-28T21:50:19.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for the kind words, Vidal! We’re thrilled Brooke provided excellent service and made everything quick and easy. We’ll be sure to pass your praise along to her. We look forward to serving you again.", "replyDate": "2026-05-09T23:52:22.000Z", "tags": [], "sentiment": "positive" }, { "id": "bf7069e3-68b5-40a1-adb8-1ff530b4cfc7", "author": "Jay Lo", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVI0OSTVmdGrnftokhb6hQzTd-DLLACDi9y3Eons4INDU4OLFI=s64-c-rp-mo-br100", "rating": 4, "text": "Like it", "date": "2026-04-19T08:19:16.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks, Jay, we're glad you liked it. We appreciate the 4-star review and your support. We look forward to serving you again and will keep working to earn that fifth star.", "replyDate": "2026-05-09T23:52:22.000Z", "tags": [], "sentiment": "positive" }, { "id": "d0341fab-632c-4fee-8240-2b8c939addc2", "author": "Pat Dwyer", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUX0YnbghAeOkAWG2VYrKdYDe41lWj4QtEmmWTJBdmp8x2UMcRn=s64-c-rp-mo-br100", "rating": 5, "text": "Very personable and helpful. Brooke was a joy to work with", "date": "2026-04-17T16:56:14.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you so much for the kind review, Pat. We’re thrilled to hear Brooke made your experience so enjoyable and helpful. We appreciate your feedback and look forward to assisting you again.", "replyDate": "2026-05-09T23:52:22.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "d83e987b-5218-4b91-859e-ea569a1df210", "author": "Adam Van Prooyen", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWWDI9NR0lajdLC4e4vMJfDjUdhxN1TdRWuW2lqgE6rwgknGLrV=s64-c-rp-mo-br100", "rating": 5, "text": "Very friendly staff and clean facility!", "date": "2026-04-11T18:41:06.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks so much for the kind words, Adam! We're thrilled you found our staff friendly and the facility clean. We appreciate your support and look forward to seeing you again.", "replyDate": "2026-05-09T23:52:22.000Z", "tags": [ "cleanliness", "staff" ], "sentiment": "positive" }, { "id": "0b647f88-9a4b-463e-b531-8812ca61e7cd", "author": "John Owen", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXE-4fInYrMCU7H9RjhIdOdSFzp83gloZXDRjEa_blsiH5_l64R=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "", "date": "2026-04-10T07:31:23.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, John, for the 5-star rating! We’re thrilled you had a great experience and appreciate your support. We look forward to serving you again and are here if you need anything.", "replyDate": "2026-05-09T23:52:22.000Z", "tags": [], "sentiment": "positive" }, { "id": "b9afe21f-b940-4224-9b59-68883acc9988", "author": "Chele Lu", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKZXaQ0peeT5QgH7VQoHAundXSDqPbrzUap1nCaCycy5XYpMA=s64-c-rp-mo-br100", "rating": 5, "text": "Brooke was very helpful, accommodating, and very knowledgeable.\nThe space was clean and the location is very accessible.", "date": "2026-04-02T19:43:54.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you so much for the kind review, Chele. We're thrilled Brooke was helpful, accommodating, and knowledgeable. We're glad you found the space clean and the location accessible. We appreciate your feedback and look forward to serving you again.", "replyDate": "2026-04-09T23:52:22.000Z", "tags": [ "cleanliness", "staff", "access" ], "sentiment": "positive" }, { "id": "68957434-9227-441f-bccf-ac4c09c994ea", "author": "Bhavesh Kevadiya", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXswqR5hQ19Y2fKpl8ByH72lGShfx8HglxfA_T446G1Bsp4UIxP=s64-c-rp-mo-br100", "rating": 5, "text": "This is a amazing facility", "date": "2026-03-31T21:11:40.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Bhavesh! We're thrilled you enjoyed our facility and appreciate your kind words. We look forward to welcoming you back soon.", "replyDate": "2026-04-09T23:52:22.000Z", "tags": [], "sentiment": "positive" }, { "id": "9e8d71ff-50f8-4ec9-bb16-4a9ac257c0d1", "author": "Luis Talamantes", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVtHgdpthiY5nqqKySxREJY-XhIYisP0_ORvPVzGeWFH5WeXbkC=s64-c-rp-mo-br100", "rating": 5, "text": "Very fast and efficient saved me a lot of money !", "date": "2026-03-18T18:02:18.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Luis! We’re thrilled to hear we could save you time and money with fast, efficient service. We appreciate your feedback and look forward to helping you again.", "replyDate": "2026-04-09T23:52:22.000Z", "tags": [], "sentiment": "positive" }, { "id": "54de7236-6474-4251-8c3b-b1140019c031", "author": "Alex Morazan", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI2BW7Q4OLtJihQkcIC41Ea91LTikQciBmWV1BSf-VJPej1LA=s64-c-rp-mo-br100", "rating": 5, "text": "Brooke was amazing and helpful. Made a difficult time alot easier for storage", "date": "2026-03-18T00:56:57.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Alex. We're so glad Brooke was able to help and make a difficult time a lot easier for your storage needs. We’ll pass your kind words along to her and are here if you need anything else.", "replyDate": "2026-04-09T23:52:22.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "4c57d67e-c84e-4b43-b602-8bfba3ec02c3", "author": "Dagoberto Del Valle", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI1cut0WUqDUcLgMTfgGKEJo0eNpw2wAEuymJsCPFybtOTUrQ=s64-c-rp-mo-br100", "rating": 5, "text": "Wry nice people. Nice customer service.", "date": "2026-03-11T20:09:52.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Dagoberto, we appreciate your five-star review. We're glad you found our team friendly and our customer service helpful. We look forward to welcoming you back soon.", "replyDate": "2026-04-09T23:52:22.000Z", "tags": [], "sentiment": "positive" }, { "id": "2967bceb-5e0a-435f-9eaa-038009996ea0", "author": "james thorpe music", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVr37TQoStLBRhObGLtomHAMBpwKbMpOiNos2EaAqoHEHmn7Nc=s64-c-rp-mo-br100", "rating": 5, "text": "It was a very smooth experience in getting a spot set up and the staff are super friendly. Customer service is great. I like the location and i believe the best pricing out there.", "date": "2026-03-05T02:46:26.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks, James, we’re thrilled the setup was smooth and our staff were super friendly. We appreciate you highlighting our customer service, location, and pricing. If you need anything else, please reach out. We look forward to having you back.", "replyDate": "2026-03-09T23:52:22.000Z", "tags": [ "staff", "price" ], "sentiment": "positive" }, { "id": "e28c4a2b-a626-4c9f-913e-d2d9102d01f4", "author": "derek tyner", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLwEwLITDG6JccsMvawlufjjsiupUYak1FGvL5DWRt3tb9B8w=s64-c-rp-mo-br100", "rating": 5, "text": "Great place for storage! The lady that helped us was super nice and got us in and out quick.", "date": "2026-03-02T23:13:28.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks for the great review, Derek! We're so glad our team could get you in and out quickly and that you had a positive experience. If you need anything in the future, feel free to reach out.", "replyDate": "2026-03-09T23:52:22.000Z", "tags": [], "sentiment": "positive" }, { "id": "7a57717e-14d9-4a5e-b633-33350a21f4a5", "author": "Fallon Rismay", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLIsCEyMYl4Z45TTsNyWVaSiOuO7Jh1pu2936wMSq4Rhdcu=s64-c-rp-mo-br100", "rating": 5, "text": "Very friendly, knowledgeable and helpful", "date": "2026-02-11T19:20:22.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you so much for the kind words, Fallon! We're glad our team was friendly, knowledgeable, and helpful. We appreciate your support and look forward to serving you again.", "replyDate": "2026-03-09T23:53:22.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "42f00325-eafe-4048-a9c3-e650c8c415af", "author": "Vivian Vigil", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKIQ-0R0T4YdSrVCmyB72-VUVePxmawT7aklCkgscOTyur7mw=s64-c-rp-mo-br100", "rating": 5, "text": "Brooke was extremely kind and helpful with the process of acquiring a storage unit. I was given a tour of the facility which was very clean and shown multiple units that were available. 5/5 would recommend.", "date": "2026-02-04T10:25:35.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Vivian, for your kind words and the 5-star review. We’re thrilled Brooke made the rental process easy and that the facility and units met your expectations. We appreciate your recommendation. If you need anything in the future, please contact us.", "replyDate": "2026-02-09T23:53:22.000Z", "tags": [ "cleanliness", "staff" ], "sentiment": "positive" }, { "id": "110b8e8b-b063-45e1-8204-56d7baf12fb9", "author": "Anis Shoukat", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI_XoHthkBdY3oL0OSOdg_4glajTxEhDe9rmvUybwIW6K0UhQ=s64-c-rp-mo-br100", "rating": 5, "text": "This place is excellent . Specially Brooke help us so much she is great person . We love the facility and excellent service provided by Brooke thank you so much", "date": "2026-01-31T19:55:18.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you so much for the wonderful review, Anis. We’re thrilled Brooke provided excellent service and will be sure to pass your kind words along to her. We’re glad you loved our facility and appreciate you taking the time to share your experience. We look forward to welcoming you back soon.", "replyDate": "2026-02-09T23:53:22.000Z", "tags": [], "sentiment": "positive" }, { "id": "e31ae603-34ee-4f90-9dba-3b0ff0fe9b46", "author": "stefanie wong", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVNKC5_AiRqTE3KY4Kp4JJQJYH-5J9Y5U8192lnOafK4J9EZFTX=s64-c-rp-mo-br100", "rating": 5, "text": "Wonderful friendly staff, super clean storage facility", "date": "2026-01-17T00:52:28.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you so much for the wonderful review, Stefanie! We’re delighted our staff made a great impression and that you found the facility super clean. Providing a friendly, well-maintained space is important to us. If you need anything, feel free to reach out.", "replyDate": "2026-02-09T23:53:22.000Z", "tags": [ "cleanliness", "staff" ], "sentiment": "positive" }, { "id": "464e7174-c641-4d0e-abbe-7c54e4a12215", "author": "Aaron Ferguson", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX0uF2Z5IdhRmscZOuscHbZipwWvpdLjMKw9mR-9Tu2r7mhSgM=s64-c-rp-mo-br100", "rating": 5, "text": "Great price and great service!", "date": "2026-01-16T01:17:54.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks so much, Aaron! We appreciate your kind words and are glad you enjoyed our price and service. We look forward to serving you again soon.", "replyDate": "2026-02-09T23:53:22.000Z", "tags": [ "price" ], "sentiment": "positive" }, { "id": "70aa01a2-bd24-43ed-ad6a-02e45a6cf4db", "author": "Daman Singh", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIGXT9nFYvqPKbxcRKro0WQoOFRkLDBd6XCtXeevIoyPr5aCrQ=s64-c-rp-mo-br100", "rating": 5, "text": "Front desk customer service was outstanding. Even though I came in right before closing on Saturday, she was friendly, patient, and made registration simple.", "date": "2026-01-14T14:53:05.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for the wonderful review, Daman. We're glad our front desk team made your late Saturday visit easy and pleasant. We'll pass your kind words along to her. We appreciate you choosing us and look forward to seeing you again.", "replyDate": "2026-02-09T23:53:22.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "1fc18dd4-4fcd-4870-9da3-3ba8d0c4d87a", "author": "fred mestas", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWO6RgXgwgicQWAFgKFuPphPNbtqudek2cN2-EiuWag8Z9b3JI=s64-c-rp-mo-br100", "rating": 5, "text": "Brooke helped navigate this. Very courteous and professional.", "date": "2026-01-06T19:32:49.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you! Billy rocks at making things smooth and easy. Glad you felt the professional vibes!", "replyDate": "2025-09-09T23:53:22.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "29f49d57-50d7-4733-892d-18f005744f94", "author": "Carla Liggins", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUeu8t4tAu6gmJ0DFI8NEpagtNXNXSj33a7ToNANMwkEsfO2Yk=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2025-12-30T02:59:09.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi, Carla. We appreciate the rating, and are glad we could provide you with a positive experience!", "replyDate": "2026-01-09T23:53:22.000Z", "tags": [], "sentiment": "positive" }, { "id": "86632446-2242-46c6-9734-56de9b62621f", "author": "Anh Truong", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLPSqNGHhB3gI9d1NoI7ioxlNM3B2q2xu6Dts6vYbGhtD3Jneo=s64-c-rp-mo-br100", "rating": 5, "text": "Nice customer service. Registration was an ease. Clean storage.", "date": "2025-12-30T01:02:57.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for the great review. We’re glad our team made registration easy and that you found the storage clean. We appreciate your feedback and look forward to serving you again. If you need anything, please reach out.", "replyDate": "2026-01-09T23:53:22.000Z", "tags": [ "cleanliness" ], "sentiment": "positive" }, { "id": "3848df32-2de1-4597-b049-d03ee4797949", "author": "Gina Orlando", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV1DTC7F1tpbkXb909PvFa87hh2yQ_2Q9HkWYsGCWTXmGPGitzHMQ=s64-c-rp-mo-br100", "rating": 5, "text": "My husband and I had an easy time working with both Jasmine and Cinnamon in getting a storage unit. Great, super friendly customer service, and the prices were definitely better than other quotes we received. It's in a good location for us, and is a very clean and secure property.", "date": "2025-12-12T19:57:30.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for your wonderful feedback, Gina! We're thrilled to hear that Jasmine and Cinnamon provided you with friendly and efficient service. It's great to know our pricing and location met your needs, and we take pride in maintaining a clean and secure environment for our customers. We appreciate your business and look forward to serving you again!", "replyDate": "2026-01-09T23:53:22.000Z", "tags": [ "cleanliness", "staff", "price", "security" ], "sentiment": "positive" }, { "id": "b5c45710-c15b-4589-a157-b17470beacd6", "author": "Philip", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVFRa7pQ0R9nlNBehgQ39PcvRoytZQsNBYwKjh9cgEDPFEwmQ4S=s64-c-rp-mo-ba12-br100", "rating": 4, "text": "", "date": "2025-12-06T01:38:28.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for your positive feedback, Philip! We appreciate you taking the time to share your experience. If there's anything we can improve to earn that fifth star, please let us know. Your input is valuable to us as we strive to enhance our services. We look forward to seeing you again soon!", "replyDate": "2025-12-09T23:53:22.000Z", "tags": [], "sentiment": "positive" }, { "id": "ade15bb8-7367-4545-b716-cdee89d4874a", "author": "Jimfrancis Manuel", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVlUycrZ_ACpPzqpZokyen6TnTvQ81KUE9Qg7CJndVw7XwvO9v2=s64-c-rp-mo-br100", "rating": 5, "text": "Cinnamon deserves way more than 10 stars….she really really good… 👍", "date": "2025-12-04T19:32:08.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you so much for your wonderful feedback! We're thrilled to hear that Cinnamon made such a positive impact on your experience. Your kind words mean a lot to us, and we appreciate your support. We'll be sure to pass along your compliments to her!", "replyDate": "2025-12-09T23:53:22.000Z", "tags": [], "sentiment": "positive" }, { "id": "b5e6e0f6-0fb0-4f25-87f5-7cfe5cd9d307", "author": "Kimberly Hanks", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIaAf96U1kCOD3b6Mu6AU7xFvdIF7Fu7pMB_EbIABrAdxxg=s64-c-rp-mo-br100", "rating": 5, "text": "Outstanding customer service very attentive to customer needs .😍👍", "date": "2025-11-27T06:17:21.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks for the kind words! Your feedback about our attentive service means everything to us. 😊", "replyDate": "2025-10-09T23:53:22.000Z", "tags": [], "sentiment": "positive" }, { "id": "2bb1a38b-ea8e-48f6-9c17-ccc87d1ebd27", "author": "Jonathan Harthoorn", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjULtJnSoWyfvIbmX5f6Opp1a7Ku5RAU4WbdVVdLV8WS0QS8_p2s=s64-c-rp-mo-br100", "rating": 5, "text": "Been with this location for 6 years. Decided to upgrade my unit. Had the pleasure of being helped by Brook. She answered all our questions and had great customer service. Let me tell you, now a days it’s very rare to encounter that. Thanks again Brook for all your help!", "date": "2025-11-17T04:52:46.000Z", "verifiedTenant": false, "featured": false, "tags": [], "sentiment": "positive" }, { "id": "abbafe3a-6ca3-4324-adb3-a605a4381878", "author": "Nick L", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXK5uqx31VV0wwXbjcH4NbGbwtT4_PswPGi765mxoBUBj6mTgFk=s64-c-rp-mo-br100", "rating": 5, "text": "Thank you for the wonderful customer service!", "date": "2025-11-11T22:17:11.000Z", "verifiedTenant": false, "featured": false, "reply": "We greatly appreciate your kind words, Nick! Your feedback means everything to us. Thanks for choosing Storage Star!", "replyDate": "2025-12-09T23:53:22.000Z", "tags": [], "sentiment": "positive" }, { "id": "d91470b6-e583-4426-b464-37d24cd6af56", "author": "tatiane de deus", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLh7cTsHfRVwBGTNymWV1p9wJXzC_gctBaj9FHnqwGgZmyfVw=s64-c-rp-mo-br100", "rating": 5, "text": "Jessica has been extremely helpful from start to finish, was able to assist us with picking the size and helping us with the best price. 5star employee super recommend!", "date": "2025-11-04T19:54:42.000Z", "verifiedTenant": false, "featured": false, "reply": "We are thrilled to hear Jessica provided such awesome help with sizing and pricing! Thanks for the stellar recommendation!", "replyDate": "2025-11-09T23:53:22.000Z", "tags": [ "staff", "price" ], "sentiment": "positive" }, { "id": "71d61c91-05ed-4a24-8ecc-a858316923c7", "author": "Rosemarie Burns", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWHHfZ7tV5K5tBABVGT26Q0jeZIjt65VqYOfgxGMIOHA03sdgGE=s64-c-rp-mo-br100", "rating": 5, "text": "Jessica is very helpful and knowledgeable.\nShe is very friendly and a good attitude.", "date": "2025-11-03T21:32:21.000Z", "verifiedTenant": false, "featured": false, "reply": "We are so pleased to hear Jessica's helpful knowledge and friendly attitude made your experience great!", "replyDate": "2025-11-09T23:53:22.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "7a15400b-22d9-4a94-aede-c8411e33a209", "author": "Adam", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIQ95MVgpZ2606DPXHvOdB1NyMqKqDl-QbradjS_TMlUbrtiOg=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Front desk guy was very helpful and solved an issue I had, I accidentally paid for 2 units online and he took care of it quick. Good to go. I recommend.", "date": "2025-10-20T03:01:08.000Z", "verifiedTenant": false, "featured": false, "reply": "We are happy to hear Adam! Glad our front desk team quickly sorted your payment issue. Thanks for recommending us!", "replyDate": "2025-11-09T23:53:22.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "364343a8-c79b-460e-9b78-8785abdc46f4", "author": "fank janeiro", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKoTpk2AqHz-JTnQqvus5cdrM_lur18hb6ZF6aygeBnZXrE_kaW=s64-c-rp-mo-br100", "rating": 5, "text": "Dealt with Billy great service very quick and smooth great explanation of service.", "date": "2025-10-13T18:47:49.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks for the kind words about Billy! So glad the service was quick and smooth for you!", "replyDate": "2025-11-09T23:53:22.000Z", "tags": [ "price" ], "sentiment": "positive" }, { "id": "bec1d29d-35cc-437c-b888-5d4bd28dcfa5", "author": "NïNï Vidal", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKBD0fkJ6r93n7sClV_Jy3LHaUbNyjgT1uxgLTD-103AceY0g=s64-c-rp-mo-br100", "rating": 5, "text": "Billy was very helpful and friendly. Good location.", "date": "2025-10-11T18:21:15.000Z", "verifiedTenant": false, "featured": false, "reply": "We are overjoyed to hear Billy made your experience great! Thanks for the kind words about our location, too.", "replyDate": "2025-11-09T23:54:05.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "3e80b014-2279-4f86-b897-53816f55027c", "author": "Robert White", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL31AuHWQct4SXbvlratvKUkQvXq9ym4B3oTBrUOE5v4LtQ3A=s64-c-rp-mo-br100", "rating": 5, "text": "Billy was very professional and provided excellent customer service.", "date": "2025-10-10T02:41:21.000Z", "verifiedTenant": false, "featured": false, "reply": "We are excited to hear Billy provided excellent customer service! Thanks for the five-star review, Robert :)", "replyDate": "2025-08-09T23:54:05.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "c3b41cbd-178e-4dc6-9faa-5f9bc98bccf1", "author": "Koffi Kafando", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIunr96M_fCbv7b622yRYn59cX7mNHjC1A9ejAZZYO2iJKKxsxW=s64-c-rp-mo-br100", "rating": 5, "text": "Billy has been outstanding in helping us with our storage space needs. He’s always available, attentive, and committed to finding the best solutions to meet our needs. His professionalism and dedication are truly appreciated.", "date": "2025-10-10T00:01:09.000Z", "verifiedTenant": false, "featured": false, "reply": "We are thrilled to hear Billy's outstanding service made your storage experience perfect! Thank you so much for leaving him (and us!) a five-star review.", "replyDate": "2025-11-09T23:54:05.000Z", "tags": [ "staff", "access" ], "sentiment": "positive" }, { "id": "4efd1bae-afe9-468e-9b22-286918c7ac4a", "author": "Jennifer Kane", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ1ZmfcUZwBb9upy-Dmp93wVVDd4L0TFDKnQKtvXZtdGPlGZw=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2025-10-09T01:32:49.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi, Jennifer. Thank you so much for rating your experience with Storage Star so highly! ", "replyDate": "2025-10-09T23:54:05.000Z", "tags": [], "sentiment": "positive" }, { "id": "8fe2e534-5a0a-4de3-b626-f402834847ba", "author": "Simone Stampfer", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWUCD29QCf42WU07VJDc4XMfBsS0RbwhuHlCf5N3nAHBMTt7xM=s64-c-rp-mo-br100", "rating": 5, "text": "Storage Star is a great location in Fairfield. It is clean and very accessible from the freeway. Billy, the store manager, was professional and helpful in getting us moved into our unit. The pricing for our unit is very reasonable compared to Bay Area pricing. Next time you need a storage unit, call Storage Star!", "date": "2025-10-01T01:32:38.000Z", "verifiedTenant": false, "featured": false, "reply": "We are so happy to hear about your positive experience with Billy and our facility. Thank you for the review, Simone!", "replyDate": "2025-07-09T23:54:05.000Z", "tags": [ "cleanliness", "staff", "price", "access" ], "sentiment": "positive" }, { "id": "5d28c936-2dd4-451a-9160-4d75c3ae76cc", "author": "sistemas Regenerativos", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJn9_zitowPvyqkfTChLqtpNaXuLRXz5_5bWMnnyOhVmPqL=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2025-09-27T01:43:10.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi, Sistemas. We appreciate the rating, and are glad we could provide you with a positive experience!", "replyDate": "2025-10-09T23:54:05.000Z", "tags": [], "sentiment": "positive" }, { "id": "e5bd5be5-3180-49a2-b9f5-f2ab27d4298f", "author": "Tonya Jackson", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKSDKjAgbTU9x8zr9KnyStgD1W1X2w0gBooccV2iIJi7vuopqEi=s64-c-rp-mo-br100", "rating": 5, "text": "Really appreciate Billy and Jessica at storage stars. They're very friendly people. They explained instructions and info well. They answered our question and took our needs into consideration. Superb customer service. Thanks, again.", "date": "2025-09-26T19:35:43.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks Tonya! Billy and Jessica rock - so glad they took great care of you and answered all your questions!", "replyDate": "2025-10-09T23:54:05.000Z", "tags": [ "staff", "access" ], "sentiment": "positive" }, { "id": "4572fbb2-72b3-4d51-945c-a121ec5d4e8d", "author": "Tristan Griffeyjones", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW2rmOyi6fBg9fK_D5gRGSarkKNHGUyT1ZV3o6a05vqUYxjkcNF=s64-c-rp-mo-br100", "rating": 5, "text": "The representative Billy W. was extremely professional and attentive. Top notch service and is always willing to go above and beyond to satisfy any account concerns. 👍🏾", "date": "2025-09-26T01:58:47.000Z", "verifiedTenant": false, "featured": false, "reply": "We are delighted to hear about Billy's level of service. Thank you for recognizing his dedication and leaving us this great review, Tristan!", "replyDate": "2025-07-09T23:54:05.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "07584dd6-c182-4509-8c56-6fa91a5bc405", "author": "Horacio Sevilla", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLNG8pYX0JrCB3sQ4StbBUjuVFBPWk5dkNBmrvEj2Jig3GJbw=s64-c-rp-mo-br100", "rating": 5, "text": "Bill helped me out when I went on 9/24. He was incredibly helpful and explained everything well to me.", "date": "2025-09-24T19:37:09.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks for the kind words about Bill! So glad he made your experience smooth and easy!", "replyDate": "2025-10-09T23:54:05.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "4d42db08-ed5d-4062-9559-c1da0f9b2ad1", "author": "Carolyn Marie Reid-Hendricks", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUOw4J1z8fBYyIk_RLG0KLWlHq7-RJUCtDhi3168jM3goVuhQ1uTA=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2025-09-18T21:55:32.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi, Carolyn. Your feedback is highly appreciated. Thank you so much for the review!", "replyDate": "2025-10-09T23:54:05.000Z", "tags": [], "sentiment": "positive" }, { "id": "08df679d-66fb-4436-8bb2-0255f9f7d668", "author": "Y'Lonn Burris", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLG78QAfWbiOJ27m5EjugvKt1PIeil5URAxecfNGp_HbDmgWQ=s64-c-rp-mo-br100", "rating": 5, "text": "Excellent customer service and competitive prices. I feel that my belongings have always been safe and the facility is clean.", "date": "2025-09-16T16:58:05.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks for the kind words about our customer service and competitive prices! We appreciate you storing with us, Y'Lonn!", "replyDate": "2025-10-09T23:54:05.000Z", "tags": [ "cleanliness", "price", "security" ], "sentiment": "positive" }, { "id": "4e986ccd-dba4-4e31-868f-a50928a2f05e", "author": "Zeydy Lira", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKW4xCorWDB8FwFIuauU6LiuBWtulp_VZiEAecJRUElgGmdKQ=s64-c-rp-mo-br100", "rating": 5, "text": "Really good service , nice and very professional person", "date": "2025-09-16T03:05:00.000Z", "verifiedTenant": false, "featured": false, "reply": "We are ecstatic to hear about your great experience! Thanks for recognizing our professional service.", "replyDate": "2025-09-09T23:54:05.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "eb744e88-1ae5-4e65-9e90-11409c33f57a", "author": "Rocco M", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJGayvBjJfC0bR-4cCCQq-LIXt7LdH8o0FJwSk5SLncdS6aAA=s64-c-rp-mo-br100", "rating": 5, "text": "First time getting a storage unit made an online reservation, website and pricing is very easy and reasonable.I Purchased same day move in,got to the office and met Jessica.Jessica was very helpful and explaining of how the storage unit facility works.She helped me set up my online account and the whole process was professional and hassle free.I would recommend coming here to anyone who is in the process of moving out or just need space.I want to give thanks and appreciate the service and hospitality Jessica gave me.", "date": "2025-09-15T21:49:15.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you immensely for choosing us! So glad Jessica made your first storage experience smooth and hassle-free. Your recommendation means everything!", "replyDate": "2025-10-09T23:54:05.000Z", "tags": [ "staff", "price", "access" ], "sentiment": "positive" }, { "id": "94979ab5-83e6-4d4e-a327-e05120da41e2", "author": "Michelle Bullock", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL97XIDkuQ8qAoLPD0zVFoo6QrhKjjDFXyfz8YgJ6olW1Jx8g=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2025-09-01T01:41:37.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi, Michelle. Thank you so much for rating your experience with Storage Star so highly! ", "replyDate": "2025-09-09T23:54:05.000Z", "tags": [], "sentiment": "positive" }, { "id": "9083f48b-78fa-4934-ab19-6ec2fd4988b9", "author": "Oliver Carcamo", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJiKJIoYBtyZ4a87G-AdfWkcQfCUMYJTlUwanc1We3ArEe7fQ=s64-c-rp-mo-br100", "rating": 5, "text": "Billy is awesome! Very patient and great customer service. Thank you, Billy!", "date": "2025-08-30T20:18:32.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for taking the time to share! Billy rocks - his patience and service make us proud!", "replyDate": "2025-10-09T23:54:05.000Z", "tags": [], "sentiment": "positive" }, { "id": "23bb79ce-a2f8-4484-a1bc-f659cc7a6822", "author": "Nina G", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWR2kZh35m-ecbJqzg86cR5m67egFZGBz6AVtz6_ecHE7Zk3Tc=s64-c-rp-mo-br100", "rating": 5, "text": "Billy is awesome!\nThanks storage star", "date": "2025-08-30T01:46:34.000Z", "verifiedTenant": false, "featured": false, "reply": "We greatly appreciate your kind words about Billy! So glad we could help with your storage needs.", "replyDate": "2025-10-09T23:54:05.000Z", "tags": [], "sentiment": "positive" }, { "id": "d1c096a7-5a99-4470-abf0-cdbcaa6a62db", "author": "Carlos Ramirez", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLbZI6Z1yrQ09BILB8az76HzEXeg26wMBiEKVcGxA9-m7biPw=s64-c-rp-mo-br100", "rating": 5, "text": "Super nice customer service, quick and efficient.\n\nHighly recommend.", "date": "2025-08-29T18:43:26.000Z", "verifiedTenant": false, "featured": false, "reply": "We are happy to hear you loved our customer service! Thanks for the recommendation, Carlos!", "replyDate": "2025-10-09T23:54:05.000Z", "tags": [], "sentiment": "positive" }, { "id": "b991b467-c3a6-4e61-a973-be3c4752ed53", "author": "Billy Wydermyer", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIlAlKDIMhdAhh3UWZm4P_BHGKT1A0JO6h7uKnIW3AfZ5w5lQ=s64-c-rp-mo-br100", "rating": 5, "text": "Great Service Manager very helpful", "date": "2025-08-27T18:00:20.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for your review, Billy! So glad our service manager could help you out. We love hearing this!", "replyDate": "2025-10-09T23:54:05.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "3a989e43-4784-4d45-a388-7dac2182966b", "author": "Jayme Balandra", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJLA9kCAd4mLlfV5RDVyTL79_fJ7Y4dcZ4NNWtnmmvqKRFW5A=s64-c-rp-mo-br100", "rating": 5, "text": "Billy is an Absolute Rockstar! Thank you BILLY!!!", "date": "2025-08-27T01:41:26.000Z", "verifiedTenant": false, "featured": false, "reply": "We genuinely admire your kind words about Billy! He'll be thrilled to hear he's a rockstar in your book!", "replyDate": "2025-10-09T23:54:05.000Z", "tags": [], "sentiment": "positive" }, { "id": "70cedb34-1c2f-495e-b472-2b36ce1873fa", "author": "James Frisbie", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUnbubs0KRiEp0i5Ux1e0ligMRzsy8k9fsESQkpWPa3mnlVZ3n1=s64-c-rp-mo-br100", "rating": 5, "text": "Really like Billy. Very easy to work with. Facility is clean overall and they have newer units which are really sleek. Pricing is very fair and beats neighboring facilities by a lot. Very happy I chose Storage Star.\nThanks Billy!", "date": "2025-08-26T15:07:52.000Z", "verifiedTenant": false, "featured": false, "reply": "We are happy to hear Billy made your experience great! Thanks for choosing our clean facility and fair pricing, James!", "replyDate": "2025-10-09T23:54:06.000Z", "tags": [ "cleanliness", "price" ], "sentiment": "positive" }, { "id": "eae51418-a77c-4f5c-85a9-8f057b207324", "author": "Mark Gibson", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJLLMbfTYSZimN0yiO-OZkke90VyB5xZWAhFAg_i5pLj425hA=s64-c-rp-mo-br100", "rating": 5, "text": "The Manager Billy was very knowledgeable and knew exactly what size unit I needed", "date": "2025-08-19T15:39:34.000Z", "verifiedTenant": false, "featured": false, "reply": "We are excited to hear Billy's expertise helped you find the perfect unit size! Thanks Mark!", "replyDate": "2025-09-09T23:54:06.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "0a905be7-8891-4a0e-9d6b-3c58740241b7", "author": "Vince Jeffries", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLUu8L4vKikhGbIZ8HiqmW3jKSS1nZgc51tZbj-8G_kCSJUaQ=s64-c-rp-mo-br100", "rating": 5, "text": "Nice , clean , the Gentleman Billy who helped us build it and gave us a tour was super professional. Just on his professionalism is the reason why got a unit there .", "date": "2025-08-09T19:12:05.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for sharing your experience! Billy's professionalism clearly made a great impression. Happy to have gained you as a tenant!", "replyDate": "2025-09-09T23:54:06.000Z", "tags": [ "cleanliness", "staff" ], "sentiment": "positive" }, { "id": "669bd32a-b82a-4ea0-9dad-179f4ae5ccde", "author": "Michelle Raines", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKREK0XRfhjzOrkyDFxUeYOX7mw81l_lUTGaj-V3N3u9bhZ-w=s64-c-rp-mo-br100", "rating": 5, "text": "Billy was super helpful and friendly", "date": "2025-08-09T16:24:09.000Z", "verifiedTenant": false, "featured": false, "reply": "We are grateful Billy made your experience awesome! Thanks for the kind words about our team, Michelle!", "replyDate": "2025-09-09T23:54:06.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "454a6c47-76bc-4a53-9c25-a18e5bb1afe8", "author": "iPhone Account", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIkcjYsORI7aPZw9-AtqB3pfu3gMpTrw3LIcGzEFMM_BcXdhw=s64-c-rp-mo-br100", "rating": 5, "text": "Very helpful and friendly staff.", "date": "2025-08-08T22:42:52.000Z", "verifiedTenant": false, "featured": false, "reply": "We are thrilled to hear about our helpful and friendly staff! Thanks for the awesome feedback.", "replyDate": "2025-09-09T23:54:06.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "a57861cb-e3ac-4053-8a73-87c1123d0de6", "author": "Donny Engell", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWFlgE8zcn2Uxbu85ZoGB2XQzmhndSdBBYSpQ0AAou5X7LixcM=s64-c-rp-mo-br100", "rating": 5, "text": "Fantastic customer service, clean units and solid pricing. Definite recommend.", "date": "2025-08-08T16:41:15.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for your review! So glad you loved our customer service, clean units, and pricing. Your recommendation means everything!", "replyDate": "2025-09-09T23:54:06.000Z", "tags": [ "cleanliness", "price" ], "sentiment": "positive" }, { "id": "fb345ec7-35b0-4c4d-9136-e561b3ec178f", "author": "Jeanette Alvarez", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLuMtD0Erv7rpePY8dCMYBIcwEZB_phvVVYy3us3nVmBb-4nj4=s64-c-rp-mo-br100", "rating": 5, "text": "Billy is Awesome! Thank you so much! Best customer Service around!", "date": "2025-08-07T22:19:19.000Z", "verifiedTenant": false, "featured": false, "reply": "We are elated to hear Billy provided awesome service! Thanks for recognizing our team's dedication to great customer care!", "replyDate": "2025-09-09T23:54:06.000Z", "tags": [], "sentiment": "positive" }, { "id": "6544442b-e1ce-4953-b949-1c40dbfe8070", "author": "Ray Boggs", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI069wha3ySzW4AsA0NnA4X7PR_VigbBhGMQOSQXtzApvKu4A=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2025-08-07T03:38:55.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi, Ray. We must have done something right to get such a good rating from you. We really appreciate you taking the time!", "replyDate": "2025-08-09T23:54:06.000Z", "tags": [], "sentiment": "positive" }, { "id": "19051b38-588e-4961-aece-f307af577e2c", "author": "Monica Gipson", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKkbI8D1tSnldvSjzsPdCKoGRn5YCh0MvLBXEPL3lWCkX5GCg=s64-c-rp-mo-br100", "rating": 5, "text": "I worked with Jessica who was very personable, polite, helpful and knowledgeable of the facility processes and grounds. She was a delight to work with and she was super bubbly at all times.", "date": "2025-08-02T16:18:22.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for the kind words about Jessica - and for your five-star review, Monica!", "replyDate": "2025-08-09T23:54:06.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "133d462c-0f81-4ecf-9117-7d2c5ff2942e", "author": "Monica Gipson", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJta79goGJzPF7ZUNf4iM1KBpUYused1yYmOxv54DYWmslKMQ=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2025-08-02T16:16:47.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi, Monica. We appreciate the rating, and are glad we could provide you with a positive experience!", "replyDate": "2025-08-09T23:54:06.000Z", "tags": [], "sentiment": "positive" }, { "id": "c25d0ac9-88cd-48fe-b700-3af6f129946c", "author": "Ajay Sapida", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIeHfZm4xHtiOxBLn9dJvAzB-HPYdMoGRKBMvtNVfPr6ECUCg=s64-c-rp-mo-br100", "rating": 5, "text": "The facility is nice and clean. Billy is so helpful! His patience for our inane questions is so commendable. Thank you for being so considerate.", "date": "2025-08-02T00:46:04.000Z", "verifiedTenant": false, "featured": false, "reply": "We are glad to hear Billy's patience and helpfulness made your experience great! Thanks for the kind words, Ajay!", "replyDate": "2025-08-09T23:54:06.000Z", "tags": [ "cleanliness", "staff" ], "sentiment": "positive" }, { "id": "bb878555-9296-4faf-9795-d24bab858caa", "author": "Whelton Crisp", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWg7KXqwby-zimUd9B20FPJhct0TEMfHIgQNY-HertCHKqZ3KijBA=s64-c-rp-mo-br100", "rating": 5, "text": "Billy is a excellent customers service", "date": "2025-08-01T22:34:48.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for your wonderful feedback! Billy rocks at making customers happy :)", "replyDate": "2025-08-09T23:54:06.000Z", "tags": [], "sentiment": "positive" }, { "id": "936df1c1-f5c8-4c68-94e7-7760676d7101", "author": "Bernadette Crisp", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIEMEP53IMkSk8SIFPz9iMDuQRS9CgFvQdeJdMx_Uq4DnE7Vw=s64-c-rp-mo-br100", "rating": 5, "text": "Billy has great customer service very helpful", "date": "2025-08-01T22:15:18.000Z", "verifiedTenant": false, "featured": false, "reply": "We are happy to hear Billy provided great customer service! Thanks for recognizing him!", "replyDate": "2025-08-09T23:54:06.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "6ba31c88-d8f8-4b4d-9dda-3a3ea9f4667d", "author": "Anne-Marie Vincent", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWyamkJbhCNxAHpPNZt0EKaZqppDmfO6mN0fXc8ighNiNQECAdj=s64-c-rp-mo-br100", "rating": 5, "text": "My experience has been very positive from the start with Storage Star. I received immediate and excellent customer service on the spot. Billy is super helpful and very efficient. Easily accessible by phone to answer any questions or concerns for your storage needs. Billy offers a variety of storage options and promotions as well. Highly recommend this place. Check them out!", "date": "2025-08-01T18:45:31.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for your review! So glad Billy provided excellent service and you found our storage options helpful. Appreciate the recommendation!", "replyDate": "2025-08-09T23:54:06.000Z", "tags": [ "staff", "access" ], "sentiment": "positive" }, { "id": "d60855d9-e441-4d89-9ed3-52cd8abb3628", "author": "James Engell", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLvCm324huR3bSKy0U3BH4Cn46jLuD-FJwurw49EYddITN8TA=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2025-07-31T17:30:08.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi, James. Your feedback is highly appreciated. Thank you so much for the review!", "replyDate": "2025-08-09T23:54:06.000Z", "tags": [], "sentiment": "positive" }, { "id": "0f2e2e34-02f5-4f22-a693-21a0efddbfc4", "author": "Kenith Murray", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIjfbJu6nMh9sfiksL8yT5M2lhj1BxyIU4Q9nxARibnNzbFlw=s64-c-rp-mo-br100", "rating": 5, "text": "Great service Billy is always there and more than willing to help with anything you need and always has a great positive attitude.. makes a storage unit feel like a mini home away from home", "date": "2025-07-30T00:40:23.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for your wonderful feedback! We're thrilled that Billy makes Storage Star feel like home.", "replyDate": "2025-08-09T23:54:06.000Z", "tags": [ "staff", "price" ], "sentiment": "positive" }, { "id": "9417ad34-4e43-4d13-91c5-3214b63c2aea", "author": "ARISTIDE JS. SOUME-BI", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX9G4Sx6GRzBPmd4--7m6dAa-5AVSCWvAf9X8N_-VNMZRG2sOQa=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Jessica was amazing, and made the process so easy. In no time I had my storage available, and clean as I like. The Start storage is safe and clean, I highly recommended.\nAsk for Jessica she is the best 👍🏿⭐️⭐️⭐️⭐️⭐️", "date": "2025-07-25T17:11:27.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for the kind words about Jessica! So glad she made your storage experience smooth and easy.", "replyDate": "2025-08-09T23:54:06.000Z", "tags": [ "cleanliness", "security" ], "sentiment": "positive" }, { "id": "ba5017ff-b793-4042-9b51-b6b2a9f7eb1c", "author": "louis mcgaughy", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLwkx5f2DIVE2yanzJ58BajTYZlAFhLqqEH-ShIJag8d23xKg=s64-c-rp-mo-br100", "rating": 5, "text": "Billy was so helpful and provided a great experience renting a storage unit. Doesn't look that big from the street but this place is huge. A lot of units.", "date": "2025-07-25T01:57:16.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks louis! Billy rocks and you're right - we're way bigger than we look! Glad you found the perfect unit.", "replyDate": "2025-08-09T23:54:06.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "f476240e-42f1-4404-894a-26e370c90e7e", "author": "Roger Mac", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIh58IaNM_hBwvsh87mM-FbiJjDVQl9aCERXw_bdxbywmCVyw=s64-c-rp-mo-br100", "rating": 5, "text": "Great service, quick and Jessica was extremely helpful. I recommend Storage Star if you’re looking for a clean storage", "date": "2025-07-21T22:10:02.000Z", "verifiedTenant": false, "featured": false, "reply": "We are excited to hear about your great experience with Jessica! Thanks for recommending our clean storage facility, Roger Mac!", "replyDate": "2025-08-09T23:54:06.000Z", "tags": [ "cleanliness", "staff" ], "sentiment": "positive" }, { "id": "404a65d3-446a-4e6b-8f8e-15c18d63a449", "author": "Leiza Zabala", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKlIIRvKd2cl4Buu48VJz26_KvHun-rxfaNQb3aaQistRFRbQ=s64-c-rp-mo-br100", "rating": 5, "text": "Billy was very helpful and easy to talk to.", "date": "2025-07-04T00:32:15.000Z", "verifiedTenant": false, "featured": false, "reply": "We are happy to hear Billy made your experience so smooth and enjoyable! Thanks for the kind words, Leiza!", "replyDate": "2025-08-09T23:54:06.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "d512e2cc-4c03-4502-bbdd-c2af55a4bb2c", "author": "Kay", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJfG9Ty7Pj7V14k4XfKPW6ZzEdY_qqjjwLs36pL2qlBrV6LHg=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2025-07-02T21:55:27.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi, Kay. Thank you so much for rating your experience with Storage Star so highly! ", "replyDate": "2025-07-09T23:54:13.000Z", "tags": [], "sentiment": "positive" }, { "id": "f58d1b0d-7c75-44e1-bc40-2431923d46a7", "author": "Pam Martin", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL3wGZUxNNg8W28mALw1Q-m5ZsVD5i-nfaZHJr0koKx2WvK5w=s64-c-rp-mo-br100", "rating": 5, "text": "We had a great experience with Billy today. He met all of our needs in a very professional and efficient manner. Thanks Billy!", "date": "2025-06-27T19:21:49.000Z", "verifiedTenant": false, "featured": false, "reply": "We are delighted to hear about your great experience with Billy! Thanks for the five-star review, Pam!", "replyDate": "2025-07-09T23:54:13.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "369cc950-7f4f-49a0-bf47-fb72b192ec74", "author": "giovany arellano", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUjA9B7KZSaiQnzaCLxLATWrrGxdGy0w-aO8kCnUNMUplVHC6dN=s64-c-rp-mo-br100", "rating": 5, "text": "Billy helped me with great customer service friendly and helpful made my transition to a new unit a breeze!", "date": "2025-06-26T20:32:41.000Z", "verifiedTenant": false, "featured": false, "reply": "We are delighted to hear Billy provided great customer service and made your transition smooth :) Thanks for your feedback, Giovany!", "replyDate": "2025-07-09T23:54:13.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "9b88d340-1aa7-4096-bc78-852b408c1892", "author": "Rey Javier", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI2JY123e7v-hR4jovXV-11j5AM9HmMs8LnhMNGt6V7dVZXRQ=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2025-06-26T18:47:32.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi, Rey. We must have done something right to get such a good rating from you. We really appreciate you taking the time!", "replyDate": "2025-07-09T23:54:13.000Z", "tags": [], "sentiment": "positive" }, { "id": "220168bd-07f0-4074-a3a7-b002b25d9f83", "author": "Taeao Tauanuu", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVhooWk7RcDUh8x4nk4iihGW-wdccpVyVs-qCPl8v8LtwZvpYaD=s64-c-rp-mo-br100", "rating": 5, "text": "Great service! Billy was very helpful at the front desk.", "date": "2025-06-20T18:04:46.000Z", "verifiedTenant": false, "featured": false, "reply": "We are so happy to hear about your great experience! Thank you for giving Billy a shout out!", "replyDate": "2025-07-09T23:54:13.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "1384a07f-f0e4-4718-be60-506984383b61", "author": "Jamille Lee", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIHTrTnWyMlWK4oD2ke-EsYPziAQ0nkFYRwMiRvz30KFdghd6I=s64-c-rp-mo-br100", "rating": 5, "text": "Billy was very helpful, informative, courteous, and trustworthy. Thank you for your great service!", "date": "2025-06-17T18:00:04.000Z", "verifiedTenant": false, "featured": false, "reply": "Great to hear that Billy was able to help you out! We appreciate the five-star rating, Jamille!", "replyDate": "2025-07-09T23:54:13.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "9f970d51-19b1-4499-8e94-f3c63f17cdb5", "author": "Lindsey McLaughlin", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWLZUsTz6-c1tV7bL4NrlyU_FpWeHf5oxMQ24TXXMmO455JnQU=s64-c-rp-mo-br100", "rating": 5, "text": "Billy was super helpful at Storage Star. He got us all set up for a storage unit at a great rate. Highly recommend!", "date": "2025-06-09T21:30:47.000Z", "verifiedTenant": false, "featured": false, "reply": "We are very glad to hear that Billy provided exceptional service! Thank you for leaving us a five-star review, Lindsey!", "replyDate": "2025-07-09T23:54:13.000Z", "tags": [ "staff", "price" ], "sentiment": "positive" }, { "id": "b9dff8e6-5230-4752-a830-402f3838ea51", "author": "Robert Curry", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLz7e64qJWYgYMkVduNMkykL658DIpPbBKMLm6aEquZeT_uKAo=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Great manager", "date": "2025-06-05T21:47:12.000Z", "verifiedTenant": false, "featured": false, "reply": "We appreciate your feedback about our team! Thank you for sharing your experience with Storage Star.", "replyDate": "2025-07-09T23:54:13.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "730993c5-7ea9-493c-9936-9afc1730ee59", "author": "Charlenne Wiley", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJJuBOOIjSAfq5bNTbN18OFOzZwe3R29qTM7Npk6owi4W_XTQ=s64-c-rp-mo-br100", "rating": 5, "text": "Billy was great and very helpful.", "date": "2025-06-02T23:25:11.000Z", "verifiedTenant": false, "featured": false, "reply": "We are delighted to hear Billy provided excellent service. Thank you for leaving us this review, Charlenne.", "replyDate": "2025-07-09T23:54:13.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "a3bdb093-97c4-40f5-a532-38c6934333b1", "author": "Grey Link", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVHuqdV1iMOYGPQG0T7emJwOlojciBWSx90Qp4N7ovAxqhU-9ks=s64-c-rp-mo-br100", "rating": 5, "text": "Billy is a kind gentle manager who know how to accommodate and be helpful. Always kind and helpful. Storage aspect is great non issues, easy sign up easy cancel.", "date": "2025-05-31T01:37:44.000Z", "verifiedTenant": false, "featured": false, "reply": "We're thrilled to hear about your positive experience with Billy at Storage Star. Thank you for sharing your feedback!", "replyDate": "2025-07-09T23:54:13.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "05fffea2-8c5f-471a-948d-1377be8a646b", "author": "Shaunte Black", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLddHXgiZvefz8X0K7Zia-NhjK8husvz9KdHs8bRx1GKMMzVw=s64-c-rp-mo-br100", "rating": 5, "text": "Billy customer service is Amazing!!! Very pleasant to work with, He took his time to explain every thing to me, and he was also courteous and respectful", "date": "2025-05-30T23:45:00.000Z", "verifiedTenant": false, "featured": false, "reply": "We deeply appreciate your feedback on Billy's amazing customer service. Thank you for sharing your experience with us!", "replyDate": "2025-07-09T23:54:13.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "a719f73f-a406-4bf4-8996-82bc945490f5", "author": "THE SMOOTH FAMILY", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUc5IlAO-pCJQfbi96YY5OUAdiLH87JWLCOad9qQ_lwSKtRi9x8=s64-c-rp-mo-br100", "rating": 5, "text": "Met with Billy he moved me right in with no issues love this place clean fast and the price is right.", "date": "2025-05-29T19:41:47.000Z", "verifiedTenant": false, "featured": false, "reply": "Great to hear that you had a wonderful experience with Billy at our Fairfield location. Thank you so much for the five-star review!", "replyDate": "2025-07-09T23:54:13.000Z", "tags": [ "cleanliness", "price" ], "sentiment": "positive" }, { "id": "563af2b7-718a-40b7-b080-35b6acb2b79e", "author": "Crystel Reyes", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU9CytRyqQD5LlzYw8WWW2508c8ICxU4wgWM_ehoaM5wsIUnrGW=s64-c-rp-mo-br100", "rating": 5, "text": "Billy was very helpful and gave us a great rate. Helpful to talk to on the phone and did an amazing and fast job with getting us a unit. 100% recommend coming here rather than elsewhere!", "date": "2025-05-24T22:15:38.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for your review! We really appreciate your kind words about Billy's helpfulness and our great rates. We're glad you had a positive experience with us, Crystel!", "replyDate": "2025-07-09T23:54:13.000Z", "tags": [ "staff", "price" ], "sentiment": "positive" }, { "id": "e18d4a9e-70fa-4e99-88ea-e992059f4aff", "author": "RCM", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXVWRuIhxW5vIrox1-hktkxsmMbstdh5bbtO3Xc1fglL8gBDwY=s64-c-rp-mo-br100", "rating": 5, "text": "Great service. Billy is great!", "date": "2025-05-23T21:37:10.000Z", "verifiedTenant": false, "featured": false, "reply": "We appreciate your positive feedback about Billy’s service. Thank you for choosing Storage Star!", "replyDate": "2025-07-09T23:54:13.000Z", "tags": [], "sentiment": "positive" }, { "id": "c6b22d2b-20a4-4ba1-86c7-670e8f67c40b", "author": "Stef Thompson", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXUN6JKfl_wDQcRadMHhrHrL4vEAPQMC6UiV6Us3yMiKl0aPJLe=s64-c-rp-mo-br100", "rating": 5, "text": "Billy is amazing!! For the last two years, I’ve been dreading moving to a bigger Storage. He was so helpful.! He showed me all my options. And then made me Also comfortable about moving from one storage to the other, he helped me in every step of the way!", "date": "2025-05-23T02:26:19.000Z", "verifiedTenant": false, "featured": false, "reply": "We are happy to hear about your positive experience with Billy at Storage Star! Thank you for sharing your feedback, Stef! So glad moving to another unit went well :)", "replyDate": "2025-07-09T23:54:13.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "aa0f897f-9ae0-4b13-9577-e9bcb976dea0", "author": "Hermitage Tsar", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJWX4Xa0P9nsf5degNgO5wx_v0w-QqJ2aXiiEKsGgvHJH1qTg=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2025-04-21T16:22:21.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi, Hermitage. Your feedback is highly appreciated. Thank you so much for the review!", "replyDate": "2025-07-09T23:54:13.000Z", "tags": [], "sentiment": "positive" }, { "id": "b414f27b-f526-4a8f-8580-6b4c5d26837b", "author": "Delaporte Financial - Tim -", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVUkZotMkX_4icLDPbbMh60FRW95Xnm1LnynPglWzVc_pSFBsTs=s64-c-rp-mo-br100", "rating": 5, "text": "Just want to say that storage star is first class.\nThey have helped me so much on making a smooth transition to moving into a bigger storage unit.\nBilly has been excellent. This place is easy access to get to, very very clean and plenty room to navigate my truck down the lanes betqeen storage units. Very well lighted and safe. Love their extended hours.\nThanks so much.", "date": "2025-04-02T16:32:02.000Z", "verifiedTenant": false, "featured": false, "reply": "We love that! First class! We really appreciate this review and are so happy to hear that Billy was able to help you get into a larger storage unit. Thanks for choosing Storage Star!", "replyDate": "2025-07-09T23:54:13.000Z", "tags": [ "cleanliness", "access", "security" ], "sentiment": "positive" }, { "id": "f0f0e6d7-757d-47eb-a81c-fbe61e6a6021", "author": "Martinette Botha", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU4PS_-EMz2ALli9vvEq4bjSHWMNVAplinYcN0Gb2xW1TZWxqA=s64-c-rp-mo-br100", "rating": 5, "text": "Courteous staff and clean easy accessible facility ✌️", "date": "2025-03-29T03:28:19.000Z", "verifiedTenant": false, "featured": false, "reply": "We're delighted to hear about your experience with Storage Star, Martinette! Thank you for sharing your review with us!", "replyDate": "2025-07-09T23:54:13.000Z", "tags": [ "cleanliness", "staff", "access" ], "sentiment": "positive" }, { "id": "1dc604b7-f66c-45ad-855b-487359704b95", "author": "mike Capone", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJB68djo41jXmkeaiFtjz2BpLazywT-IqbTC2JCfZwVLsYwUw=s64-c-rp-mo-br100", "rating": 5, "text": "Awesome service. Billy was very helpful and polite.", "date": "2025-03-23T16:54:53.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for your kind words, Mike! We are thrilled to hear that Billy provided awesome service.", "replyDate": "2025-07-09T23:54:13.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "ceb03455-a0c5-42ef-b8ae-e08b643218d8", "author": "Christine Carroll", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIB6v_J9nAfy7AdIBo61v1Kkq-K7OGeFsP-kN_sJVPyGaxztQ=s64-c-rp-mo-br100", "rating": 5, "text": "A huge thank you to Jessica Davidson at Star Storage. She was incredibly helpful and went above and beyond to ensure all my questions were answered. Her friendly attitude and clear explanations made my whole visit smooth and stress-free. Thank you for your outstanding Customer Service.", "date": "2025-02-07T15:00:12.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for your wonderful feedback, Christine. We are glad to hear that Jessica provided exceptional customer service and that you chose to work with Storage Star.", "replyDate": "2025-07-09T23:54:33.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "d5b37b75-6475-4f19-bf48-088dbfc973d5", "author": "Kenzy Freday", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJh84Hic0UWmmY-6vMdVmdWdAGhOBzlTpp1IPnXLMfKCmE5Fg=s64-c-rp-mo-br100", "rating": 5, "text": "Jessica Davidson helped me out and gave me the best customer service hands down. I had some questions about putting my stuff into storage and different pricing and such and she gave me the whole run down. I was extremely surprised at how kind, patient, understanding and respectful she was. I am extremely greatful. She was amazing. Thank you Jessica!", "date": "2025-02-01T00:41:30.000Z", "verifiedTenant": false, "featured": false, "tags": [ "price" ], "sentiment": "positive" }, { "id": "55669d5b-6e86-4e71-8091-a5753acb7cca", "author": "Chellee", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW03_aBSE8nSXADGLid91NGLsQzYS_3vz5NBvuDT46GhMc6bAPN=s64-c-rp-mo-br100", "rating": 5, "text": "I had a really great customer service experience with Jessica and Billy. . I've never had such exceptional customer service. I'd recommend storage store in Fairfield to any of my friends because I felt like family when I came in there and there's never a better feeling than that!!", "date": "2025-02-01T00:06:56.000Z", "verifiedTenant": false, "featured": false, "tags": [ "price" ], "sentiment": "positive" }, { "id": "028a03be-50c7-4d67-851f-2b81eb05d1fb", "author": "Eddie Brown", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLCRWlmGoVd7p_BcceDha-B7EyYs0nteY5DKNxITx2o__AG0w=s64-c-rp-mo-br100", "rating": 5, "text": "Storage star it's very clean well maintained facility the staff is amazing Jessica has great customer service skills that is out of this world she is very friendly and she enjoyed helping me out with my wants and needs I give the facility and the staff an A+", "date": "2025-01-31T22:50:47.000Z", "verifiedTenant": false, "featured": false, "tags": [ "cleanliness", "staff" ], "sentiment": "positive" }, { "id": "005b6565-1134-4d8e-8d28-eb061d27c468", "author": "Jamie shaw", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXIDX9iHEILxW1i4GWfYVZbmhALIi_O5PhBR8FJmJXMAdhKtnaNoQ=s64-c-rp-mo-br100", "rating": 5, "text": "Jessica at Storage help me out a lot she was vary kind and kept a smile on her face she was vary patience with me while I decided if I wanted one storage or two she told me to take my time and help me figure out the best size of the storage I needed for my things thank you Jessica", "date": "2025-01-31T04:58:16.000Z", "verifiedTenant": false, "featured": false, "tags": [], "sentiment": "positive" }, { "id": "88ddd79b-1508-4da1-bceb-c19d7435d213", "author": "Douglas Longmire Sr.", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXtI0BmEIYHIjDxZdl1dIhp5LkKx6yXzr4wi-qQpInwuF-1kl6u=s64-c-rp-mo-br100", "rating": 5, "text": "I wish I would have rented a unit from this place Billy and Jessica had great customer service.I went with another storage company and I am so mad at myself. I WILL BE MOVING MY STUFF HERE VERY SOON", "date": "2025-01-31T04:20:52.000Z", "verifiedTenant": false, "featured": false, "tags": [], "sentiment": "positive" }, { "id": "3332ba92-5331-43af-848f-f31c245fc4f7", "author": "Jacqueline Arellano", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIHQ-LEoEu66ienEdPLMduyMOeWzq0hpCzX5VPbWReYtPEsvA=s64-c-rp-mo-br100", "rating": 5, "text": "This place is great! Safe and secure and always very helpful. We have family and friends who also store their things here as well. I recommend this place.", "date": "2025-01-30T23:13:34.000Z", "verifiedTenant": false, "featured": false, "tags": [ "staff", "security" ], "sentiment": "positive" }, { "id": "f58a594e-d7ab-4f2b-ac83-07a5fcaa1b8a", "author": "Paula Blakeley", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVb3kHY_orjSs2oebQn4YBprxavttdncOWpuHjSFN8A6kjIYOT5uA=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Super friendly and helpful staff. Very knowledgeable in sizing and pricing. Easy process to get started with great promo. Thank you Storage Star for making a stressful situation much more easy and thorogh.", "date": "2025-01-30T20:42:44.000Z", "verifiedTenant": false, "featured": false, "tags": [ "staff", "price" ], "sentiment": "positive" }, { "id": "51535156-eadc-4cf2-b1db-03ab35f0690d", "author": "Jennifer Salas", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLo1riVmRCjICKzoJ0pQcCmXhNTW-YCi_czwG5LVqTlXkfhyA=s64-c-rp-mo-br100", "rating": 5, "text": "I would Like to leave a review and thank Jessica and Billy for providing amazing customer service when I was having issues with my storage unit. All of my questions were answered very thoroughly, and I had no confusion at the end. They have the best customer service I have ever received. :)", "date": "2025-01-30T20:25:34.000Z", "verifiedTenant": false, "featured": false, "tags": [], "sentiment": "positive" }, { "id": "4153d897-c4d2-4c4d-8e8e-90cdd55c52b5", "author": "SONJA NELSON", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXH95PvRtp8aUwM8LPPKk2hxqeVVQuCWZR3WHM9_GfgaWkTfSBu=s64-c-rp-mo-br100", "rating": 4, "text": "", "date": "2025-01-02T06:22:01.000Z", "verifiedTenant": false, "featured": false, "tags": [], "sentiment": "positive" }, { "id": "3aeab609-bac9-48cc-a53f-a88339543a01", "author": "Angry Angle", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLH2rSEQL7Knm_JDgVot1mw7wh6TZZZ7-YZK9GvkxsbP1BmyQ=s64-c-rp-mo-br100", "rating": 5, "text": "Great place I went in not sure of what size I needed and Jessica knew just what I needed I was having a really hard time and she took the time to talk to me and her calm voice was what I needed right at that time\nThis place was clean the unit was clean I had a great experience and anytime I have to go there they are so friendly", "date": "2024-12-21T22:20:11.000Z", "verifiedTenant": false, "featured": false, "tags": [ "cleanliness", "staff" ], "sentiment": "positive" }, { "id": "c0dbf21f-803a-4cc2-99d6-947cf18254a3", "author": "Jacki J", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWJqQvICegicFekykLPbmx78ChDR-o0-Ij9qpOHC8zu1NA2--HZ=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Super cool staff friendly and inviting... Glad I came in!!!", "date": "2024-12-15T12:12:09.000Z", "verifiedTenant": false, "featured": false, "tags": [ "staff" ], "sentiment": "positive" }, { "id": "6f40ec19-35d0-4b1f-ae43-8642a44c2c7a", "author": "jodiescookin1", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXCVB78M_W_FLAQZnQ5nsCWU0Xw6llOsrI3aQik5TmfVbjcnYuU=s64-c-rp-mo-br100", "rating": 5, "text": "Clean, secure and hassle free. Great office help.", "date": "2024-11-03T18:35:51.000Z", "verifiedTenant": false, "featured": false, "tags": [ "cleanliness", "security" ], "sentiment": "positive" }, { "id": "50f51cb3-c482-413e-8b85-6ae469c85019", "author": "myneika white", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUhHJDCs4-Cw9IyD7DtfKaJCudc-ouF1olodH6sr-oH58i94H0Gcw=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "", "date": "2024-08-10T01:35:47.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi, Myneika. We must have done something right to get such a good rating from you. We really appreciate you taking the time!", "replyDate": "2025-07-09T23:54:33.000Z", "tags": [], "sentiment": "positive" }, { "id": "3b37893f-0c5b-4726-8e56-30f20dbc8818", "author": "Cece Sea", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUgR9YiIaLUuaqPNRa_2MZjX53uISEENiJyYhskrLdbSCnjFXYoaA=s64-c-rp-mo-br100", "rating": 5, "text": "Customer service\nWas superior to all other places I've noticed Shantel was excellent", "date": "2024-08-01T02:34:43.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for sharing your positive feedback, Cece Sea. We're excited to hear that Shantel provided superior customer service at Storage Star.", "replyDate": "2025-07-09T23:54:33.000Z", "tags": [], "sentiment": "positive" }, { "id": "2da104c9-c2d8-4521-b723-f8406a821e3c", "author": "Felipe Mendoza", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocITMijDmmSQQb5Mky5VoTlAPxWmQcFvdT8-bUgqFkfrSQSXeg=s64-c-rp-mo-br100", "rating": 5, "text": "The attendant was quick setting up our contract. She was thorough and answered any concerns. the facility was clean and no issues.", "date": "2024-07-11T16:34:22.000Z", "verifiedTenant": false, "featured": false, "tags": [ "cleanliness" ], "sentiment": "positive" }, { "id": "31276e12-e165-4709-be72-65787ef832ed", "author": "John Burkholder", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUp7Ai0Tbbeyg03S0f-s5x7BXtyVTPCuBSKRQnnLx0RFp75yMQy=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "They are friendly and professional. The rental process was quick and efficiently handled.", "date": "2024-06-13T03:23:22.000Z", "verifiedTenant": false, "featured": false, "tags": [ "staff" ], "sentiment": "positive" }, { "id": "b3788561-cb52-42a0-b9c5-7bf061c4afd4", "author": "Stephen P", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJbNdQouoSYvr9VbxOXr3C9Ude_QSqoLlnrEtTEBEoFxTKH3w=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Staff very helpful. Storage units very clean, no signs of rodents or bugs.", "date": "2024-04-12T18:54:44.000Z", "verifiedTenant": false, "featured": false, "reply": "We appreciate your positive feedback, Stephen. Thank you for choosing Storage Star Fairfield. If you ever have any concerns, feel free to reach out to us at (707) 864-1962.", "replyDate": "2024-07-09T23:54:33.000Z", "tags": [ "cleanliness", "staff" ], "sentiment": "positive" }, { "id": "e4fca435-d89d-4b61-9285-5b9629e05f16", "author": "Diego Motive", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX3MR9SatavR4JOhRXxnkrPWvkAsdIPEiGfaIfwj4W3xQ-dgYg=s64-c-rp-mo-br100", "rating": 5, "text": "Great service and friendly staff.", "date": "2023-06-10T22:12:04.000Z", "verifiedTenant": false, "featured": false, "tags": [ "staff" ], "sentiment": "positive" }, { "id": "8c17869d-d760-413d-b76d-ebf34b5c8d3c", "author": "cd 1969", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUI_aFxgwXu1X3JypPegTyccNsiHQpvmPrBwtTeOMFeu6-3QE-W=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "This storage place is the cleanest I've ever seen. The staff is very courteous and helpful. The prices are perfect for the right size units. Thank you for having a great and safe place to store my goods.", "date": "2022-09-05T22:35:07.000Z", "verifiedTenant": false, "featured": false, "tags": [ "cleanliness", "staff", "price", "security" ], "sentiment": "positive" }, { "id": "e4dac6cf-4af6-4df0-82de-908a611fa59f", "author": "Kenneth Barr", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUOA4An32z8Q53GDhmgV4XUkdwvoeE4SwHxIzEgWYrYDk66hiKN7w=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "🤩🤩🤩🤩🤩🤩", "date": "2022-07-10T01:22:27.000Z", "verifiedTenant": false, "featured": false, "tags": [], "sentiment": "positive" }, { "id": "4a564e0a-8f33-4417-9181-1b4103db0132", "author": "Ricardo Garcia", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ13Z5xt3QQRpWPuglE7O5tOKPglQ-97OwdzSR-mdqnJLgX-A=s64-c-rp-mo-br100", "rating": 4, "text": "I will give it 5 stars but my unit doesn’t have lighting, very difficult even during the day.", "date": "2022-01-18T01:34:00.000Z", "verifiedTenant": false, "featured": false, "tags": [], "sentiment": "positive" }, { "id": "ce87e82f-f02d-4789-bf81-780b56217e52", "author": "sara marie", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW_heFCKSFvplph1cmtgjhfG9J2A8Cqz8Me5DMDV1V1TjPfcYRD=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "The lady at the front desk is so sweet because of her my friend Kyra and I have used Star Storage 3 times", "date": "2021-09-13T21:12:33.000Z", "verifiedTenant": false, "featured": false, "reply": "Hello Sara, thank you so much for taking the time to leave this excellent review. We really appreciate your business and your helping share the word about our superior facility and service. In appreciation, we would like to extend the offer of referring a friend and both of you receiving one (1) month of free rent. Contact your rental office for more details.", "replyDate": "2022-07-09T23:55:16.000Z", "tags": [], "sentiment": "positive" }, { "id": "25fd3526-2dd9-4de3-a496-bac258fbdba0", "author": "Vic Lopez", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWEm92na2HN4nm7GcRmcs3O7cEpy5tNU_gSpJuZf6KNocBx2tSA=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Good space and good prices", "date": "2021-08-08T00:44:22.000Z", "verifiedTenant": false, "featured": false, "reply": "Hello Vic, thank you so much for taking the time to leave this excellent review. We really appreciate your business and your helping share the word about our superior facility and service. In appreciation, we would like to extend the offer of referring a friend and both of you receiving one (1) month of free rent. Contact your rental office for more details.", "replyDate": "2022-07-09T23:55:16.000Z", "tags": [ "price" ], "sentiment": "positive" }, { "id": "0170e670-47c4-4ce3-976c-60f2964f9f40", "author": "carlos herrera", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK7EVOvA6PEZnqopIZ45kDRMFa0XOvgJp4pnR_zqM0q_LG77A=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "", "date": "2021-04-09T00:32:47.000Z", "verifiedTenant": false, "featured": false, "tags": [], "sentiment": "positive" }, { "id": "3ed32093-b760-45f9-86c6-79c78e562661", "author": "Kelly Delmas", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLZpQd-szEGMuyVIcXYEqpHgf7vTYTojnbdxzdAK2OJEdJOLg=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "This is a great storage facility...very clean, well maintained, and very nice help...one or another p e rain in my family has had a unit there..we've been clients for years...I've had other units in different facilities and they never measured up to here...", "date": "2021-01-19T22:17:35.000Z", "verifiedTenant": false, "featured": false, "reply": "Hello Kelly, thank you so much for taking the time to leave this excellent review. We really appreciate your business and your helping share the word about our superior facility and service. In appreciation, we would like to extend the offer of referring a friend and both of you receiving one (1) month of free rent. Contact your rental office for more details.", "replyDate": "2021-07-09T23:55:16.000Z", "tags": [ "cleanliness" ], "sentiment": "positive" }, { "id": "8f55d6fb-5184-4953-9e65-34266447a109", "author": "Heather Guzman", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWiCrMg0FZm9EU7eow1N9n6SMgkUZO4fl18Lb81GcCKsBFxmL5P=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Clean. The people working the front office are very helpful and professional.", "date": "2021-01-17T01:41:09.000Z", "verifiedTenant": false, "featured": false, "reply": "Hello Heather, thank you so much for taking the time to leave this excellent review. We really appreciate your business and your helping share the word about our superior facility and service. In appreciation, we would like to extend the offer of referring a friend and both of you receiving one (1) month of free rent. Contact your rental office for more details.", "replyDate": "2021-07-09T23:55:16.000Z", "tags": [ "cleanliness", "staff" ], "sentiment": "positive" }, { "id": "e6571fc1-e6d4-4758-a0f3-8689a39d3ab4", "author": "Veronica R Pearson", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUTbA1nkhvq8Win9mV_BW8aDuK946_IVIYV4EreXKb7Lxm1Tmp3=s64-c-rp-mo-ba12-br100", "rating": 4, "text": "I have been very happy with this place especially how they work with seniors 62 & over for price discounts, convenient excess, and informative articles and accessories to assist your stay!", "date": "2020-09-11T23:57:39.000Z", "verifiedTenant": false, "featured": false, "reply": "Hello Veronica, thank you so much for taking the time to leave this excellent review. We really appreciate your business and your helping share the word about our superior facility and service. In appreciation, we would like to extend the offer of referring a friend and both of you receiving one (1) month of free rent. Contact your rental office for more details.", "replyDate": "2021-07-09T23:55:16.000Z", "tags": [ "price", "access" ], "sentiment": "positive" }, { "id": "02b55672-cea3-4b20-9769-9605b66638b6", "author": "A. J.", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXwtP011jSQTn0lkTfHAbVCBL_ufHQEd4y6EY1L1kwoYC8z_yI=s64-c-rp-mo-ba12-br100", "rating": 4, "text": "", "date": "2019-01-17T01:02:00.000Z", "verifiedTenant": false, "featured": false, "tags": [], "sentiment": "positive" }, { "id": "5e1bf925-6b35-440c-8108-e7b0146ec52f", "author": "JOE E BALOCCA", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXtjcpisjeblc47IriRYdvLbpv-ZrbzV073-GX1jYHLc6IA0K8t=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Superclean ,very helpful for me greatest", "date": "2018-10-29T16:52:42.000Z", "verifiedTenant": false, "featured": false, "tags": [ "staff" ], "sentiment": "positive" }, { "id": "2d77689f-5b9f-486f-9a14-de4a4f005fad", "author": "Juli B", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUF6I2OAzt_7ScRMru_4j75t7PvjVT9q72I-xO62EgJqxLEgFHQ=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Nice clean place, out of the way. Electric gates, good security system. Fair prices.", "date": "2017-12-31T07:02:45.000Z", "verifiedTenant": false, "featured": false, "tags": [ "cleanliness", "price", "access", "security" ], "sentiment": "positive" }, { "id": "e8be17ea-9c34-472c-8038-42be76e43c93", "author": "Sandor W. Sklar (Sandy)", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUx-AFU4IipRuMWb5qHCXv0ad1iz6uHQ_h_PntzubUBfLfENTg9oQ=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "", "date": "2017-10-10T07:41:35.000Z", "verifiedTenant": false, "featured": false, "tags": [], "sentiment": "positive" }, { "id": "388473bf-a717-4e49-9ef2-ac7445f3a6da", "author": "Richard Mertl", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUIeKcVHpmjt5QwOmPRNmx1UgOSGhcKKRMpfwERA6Hb3k9ODIh1=s64-c-rp-mo-ba12-br100", "rating": 4, "text": "", "date": "2017-08-22T17:54:58.000Z", "verifiedTenant": false, "featured": false, "tags": [], "sentiment": "positive" }, { "id": "2824fad1-f28a-43d4-bdd1-f48bd8fe6a57", "author": "Suzanne Dennis", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXUObpaM0WwirpseiUr1zIGHa49q1EdnZ2plz-akJPPgQPntzPf=s64-c-rp-mo-ba12-br100", "rating": 4, "text": "", "date": "2017-08-19T18:33:49.000Z", "verifiedTenant": false, "featured": false, "tags": [], "sentiment": "positive" }, { "id": "907d84a7-22f8-40f9-989d-a0391ac69097", "author": "Joey Zancanelli", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJwQnPL8y4GQ_7GhlM9-_t-HwxOabqoQGafBQEi6yWm2xE6pA=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2017-05-11T20:11:45.000Z", "verifiedTenant": false, "featured": false, "tags": [], "sentiment": "positive" }, { "id": "71f8f92e-0c5d-47f5-b1ea-5d5f4121d284", "author": "scott warn", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWVX2SRujohmh6kUTOBkZwV8D484kMgJl2Y9m2456XulxNdXFq_=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "", "date": "2017-01-29T19:48:22.000Z", "verifiedTenant": false, "featured": false, "tags": [], "sentiment": "positive" } ] }