{
  "summary": {
    "average": 4.9,
    "total": 255,
    "distribution": {
      "1": 2,
      "2": 2,
      "3": 2,
      "4": 11,
      "5": 238
    }
  },
  "reviews": [
    {
      "id": "d2b4e347-c0bd-49a1-946f-05ca904f65d0",
      "author": "Fabian C",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXV2BuhEa3iFPJyNf9_doxr9lCra7bdhasypyYWtrZ1eOZuvqc=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Tim is amazing. Very respectful and understanding. He gets that we struggle and goes out his way to help and attest offer me options. Great hire extra space!",
      "date": "2026-06-12T14:44:20.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are grateful for recognizing Tim's efforts! We're proud to have him on our team. Thank you, Fabian!",
      "replyDate": "2026-06-17T20:47:21.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "c0922455-bb6b-4962-a10c-0d99e0c1f141",
      "author": "Antonio Rodriguez",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWQjqNqtuCvn2-j3NOZiOf1EYfGkJKWyf_u8sa2piFEUI2qVejwyw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great service Tim always helps out me out the best way he can.",
      "date": "2026-06-12T14:43:20.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks, Antonio! We're glad Tim continues to provide great service. We'll make sure he knows his efforts are appreciated!",
      "replyDate": "2026-06-17T20:47:21.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "505f7ea1-fde5-481f-a3c6-b1b960f21fff",
      "author": "Gabby Santiago",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKYnjy2MUIebjOewBMw52A3638zjD_ExKystgiBJ3WyX9hsLb8=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Tim was very patient and helpful. Highly recommend speaking to him when you need help!",
      "date": "2026-05-29T21:39:04.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Gabby, we are thrilled to hear Tim was patient and helpful! Your recommendation means everything to us.",
      "replyDate": "2026-06-08T20:47:21.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "a892bcaf-03e2-4213-8aa5-a0d405f56571",
      "author": "Carlos Ortiz",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocITJ6YOlbzNurHboahASh6vTU1ZMOOzm4EIO6v8SF6mNxeO9A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Nice Facility!",
      "date": "2026-05-28T15:29:00.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the positive feedback about our facility, Carlos! We appreciate you choosing Extra Space Storage.",
      "replyDate": "2026-06-08T20:47:21.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "9d42e5cd-fd06-4af9-bb14-a532876b9f55",
      "author": "Danielle Nichole",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVuC6D85CcAx3JRb9sLN3rJWtGZlgddWUJmEsQ7bZ2TFBPyF-gZvQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Units are clean and the grounds are secure and well taken care of. Tim is the best, always so friendly and helpful. Bill was extremely friendly and helpful when I called for a rate review. Will recommend Extra Space on Broadway in Dracut to anyone!",
      "date": "2026-05-08T15:24:01.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for highlighting our clean units, secure grounds, and Tim's friendly service. We appreciate your positive feedback!",
      "replyDate": "2026-01-08T20:47:21.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "price",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "1a2a6051-cb1e-4135-93ae-6f3d1340f6cc",
      "author": "Charles McPhail",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLomO5Xq4INUSRqU0qBbN4s2RJ8vAsJK8Krc2-RHoAFmu8DyQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2026-04-30T14:42:57.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're grateful for your rating, Charles. Call us if you have any questions or need assistance with your rental!",
      "replyDate": "2026-05-08T20:47:21.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "9141b80a-916e-4ba9-bc10-4afc7b98ddf1",
      "author": "Allan MacGilvray",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU9fdVqvWv-IraAbJjF5WKK4g5v685g3zunI0Q76CJyvdhNeuPn=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2026-04-30T00:31:21.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Allan! Don't hesitate to reach out if you need anything!",
      "replyDate": "2026-05-08T20:47:21.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "0f960909-35c5-440f-b117-5ca052d087c9",
      "author": "Shawn Blades",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW2Um23CHWBzitmRjff_G4onr6vWgLb85AaT0gn-pGJs0QCDxY=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The staff is very professional and helpful. Great pricing also. Their use of technology makes renting a storage unit very easy.",
      "date": "2026-04-24T16:17:39.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Shawn, we are glad to hear you found our staff professional and helpful. Thanks for noting our technology and pricing!",
      "replyDate": "2026-05-08T20:47:21.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "7580231c-7058-4ecc-8d64-685e57a76e5e",
      "author": "Tara Krch",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV4TKZfOSYyn44OCOHBW9D702RZtDcwaGRe6u0oi682JCYj1_4K=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Commercial Ave in Dracut has great units that are easily accessible and clean. Tim is super pleasant and helpful!",
      "date": "2026-04-23T20:10:53.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for sharing your positive feedback about our Commercial Ave location, Tara! We're thrilled Tim provided excellent service and you found our units accessible and clean.",
      "replyDate": "2026-05-08T20:47:21.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "42bb85e6-9a34-4cb3-827d-317990de33c1",
      "author": "Jady Ortiz",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJaeiZB7DW_n1NK2iNiqpqTgpmHlVa2YgLqtSZlu8Q_HAtsfw=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "",
      "date": "2026-04-23T17:44:43.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Jady. We're so thrilled we have customers like you. ",
      "replyDate": "2026-05-08T20:47:21.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "df087623-0012-452a-8eef-8843f5b10de1",
      "author": "Deena Ronayne",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUB4JjrDYXZKCpH3jngtWp3PFQkopc597Jx94d7DbQ0H3BcX48=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Tim and Phil are the best!  They put so much care and attention into every one of the customers at their units.  It is so nice to know there are there in case help is needed!",
      "date": "2026-04-23T14:48:26.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the great feedback, Deena. Tim and Phil take pride in providing attentive service, and it means a lot to know their efforts made a difference. We appreciate your support.<br>",
      "replyDate": "2026-05-08T20:47:21.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "fae4c9ca-f164-49f5-97d2-b644a9e73f3c",
      "author": "Grace Waruhiu",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKsLUe1zfEmdwzQoSVj-kjQmdfdiQCeYynnbi5A3eqMZxk86g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Phil was very good to me",
      "date": "2026-04-15T20:08:31.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Grace, thank you for the kind words about Phil! We're thrilled he provided excellent service during your storage experience.",
      "replyDate": "2026-05-08T20:47:21.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "e38437ad-0409-408a-a786-ad7ed759918d",
      "author": "James Githua",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJlJAbpnfgbHxcb46mTvyztQdgDQfaqEBH6HnznHTcl-BjgdA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Tim was a great guy",
      "date": "2026-04-11T13:50:20.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear that Tim provided great service! Thank you for sharing your positive experience with us, James.",
      "replyDate": "2026-05-08T20:47:21.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "df7a35b7-ee3a-4723-a6c1-73fa3aa2c34b",
      "author": "Melissa Langlois",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ5bNA6b1n8WFBJEcRUj-oyA4mKpfq1Wbe3BWJqYtDBs0I0fQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2026-04-10T09:55:31.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks, Melissa! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
      "replyDate": "2026-05-08T20:47:21.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "c10777b7-1d41-49d4-8bcb-1a3dc5e1888a",
      "author": "Luis Mejiad",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL5ZL4rBMkfXFGijR6fSrnESBijZvv4OIp1hzX-FBqNnxrFKg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2026-04-09T16:39:53.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the positive rating Luis! We are so glad you trust Extra Space Storage with your belongings. If you need any assistance in the future please do not hesitate to reach out.",
      "replyDate": "2026-05-08T20:47:21.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "27e17fed-a2a5-4cf0-ace9-be0df9b622ca",
      "author": "Mario Pereira",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJN9QDYu5-f62v21rQrdBP_kxv1PP1CSiMcx9scXndWdweZeQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2026-04-02T18:12:53.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are thrilled you had a 5-star experience at Extra Space Storage, Mario!  Please give us a call if you need further assistance with your storage needs.",
      "replyDate": "2026-04-08T20:47:21.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "9366713e-09a3-4c19-90ad-3b0a0595286c",
      "author": "Dean",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJi8JdZlJzDaXs788S_tce8HooThVmB8Rx0lraBbdpYhj8DJA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2026-04-01T19:39:45.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi, Dean. Thank you for leaving us a rating! Your feedback means a lot to us! ",
      "replyDate": "2026-04-08T20:47:21.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "122ed1aa-d6ac-4ed0-85b8-1ee2a67d0863",
      "author": "Spooky 978 Mass",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUViA7PUQOeX_pnSOL-enjsIKGCjX4IRTkEuw0L9i3MzUeFmEzX=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Price is good can’t beat the price👊🏽",
      "date": "2026-04-01T07:12:41.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the positive feedback! We're glad you find our prices unbeatable.",
      "replyDate": "2026-04-08T20:47:21.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "0704e2b3-311c-4dd8-8fbc-10ac6d82abb7",
      "author": "Arthur McAllister",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXe97FP9dp5sXOswAbutN4NIyAJ1tef26fb16dnOZebBsIFIuo=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "What a beautiful soul Timothy is. He went to the moon and back to ensure our experience with Extra Space went as smoothly as can be. My wife and I will forever be grateful.",
      "date": "2026-03-31T20:06:11.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're utterly delighted to hear about your positive experience with Timothy at Extra Space Storage. Thank you for sharing your feedback, Arthur.",
      "replyDate": "2026-04-08T20:47:21.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "a804c5c2-fa5e-4e7d-9595-634858a1b140",
      "author": "Bernadette Kirkey",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIP4BWzkDs9BWtBYVxnHKzPqwXeHoQ5IPBHw_0Z7YA9wNallQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Tim answered the phone quickly n answered all my questions professionally A+",
      "date": "2026-03-31T19:56:39.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the positive feedback, Bernadette! We greatly appreciate your review.",
      "replyDate": "2026-04-08T20:47:21.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "10b8ab16-87eb-4040-89af-fb2d117f645e",
      "author": "Ephantus Wachira",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXId-5IO5NtZUAPxKEfarz5Z3YkMDRiGzZHF_PJ50MB0H-8JSCb=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2026-03-24T15:36:49.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks! We're so appreciative of your excellent rating, Ephantus! We are here for you if you need anything.",
      "replyDate": "2026-04-08T20:47:22.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "8dd18140-8321-41ae-a9e8-cc4296f7cb94",
      "author": "tammy noonan",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW9Utm7I37fhk4OaTkIAubWSrc5orJ4AjC6gQAeGtpjNtt25I7K=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I have been with Extra Space Storage for over eight years and have been through many managers. I can honestly say that working with Tim and Phil has been nothing but an amazing experience. They have gone above and beyond to work with me and while I was going through difficult financial crisis they did whatever they could to make sure I did not lose my unit. They are both very pleasant welcoming and caring. I look forward to every month when I can go in and do business with them making payments. They don't just treat me like a customer of the storage facility they treat me like a person and to me that matters a great deal. I truly hope that both Tim and Phil continue to work fast Extra space storage for as long as I am a renter",
      "date": "2026-03-14T19:03:52.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your feedback, Tammy. We’re thrilled to hear Tim and Phil have provided compassionate, caring, and exceptional service throughout your time with us. We’re glad they make you feel valued and supported, and we appreciate your loyalty over the past eight years.<br>",
      "replyDate": "2026-04-08T20:47:22.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "b410fda0-7b39-4a85-acce-c94d52819868",
      "author": "Marcos Diaz",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJi8kjDwZM3SWlTrICL_4MYSMkDAfwUlkS0iSKMsDhv9EDVHA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2026-03-04T16:27:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Marcos, we are so happy you had a 5-star experience with Extra Space Storage. Thank you for taking the time to leave us such a nice rating. ",
      "replyDate": "2026-03-08T20:47:22.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "3d548d66-3d55-4501-86e4-8c3f405daa50",
      "author": "Romeo",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJcV8hDsqe7Ir07adv03-to8o9IZn6Xo2pAbQUzgbqYhQI6Df0=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Thank you Bill for the professional service. 1/22/26",
      "date": "2026-01-22T19:41:29.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for taking the time to recognize Bill's professional service, Romeo. We're happy you had a positive experience.",
      "replyDate": "2026-02-08T20:47:22.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "4789a5a9-f464-4038-98d7-eb53f5fd600b",
      "author": "Thomas Perkins",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI1_TVt9615u0E50sy5LzVti4IbOwqjMeW9SouJKmRHCm8QJfg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "My experience was incredible nothing but professional and genuine support",
      "date": "2026-01-12T18:24:26.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are pleased to hear about your incredible experience with our professional and genuine support team.",
      "replyDate": "2026-02-08T20:47:22.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d904de4a-021b-4f5a-8e71-f4185a2b8121",
      "author": "Pedro Olivo Jr",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK45KkqU-wLH6tL96wmOM8jKlZ5r6IIVd6YW_cX8fXu6aM9qg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kevin from Tyngsboro and Tim from Dracut were both an absolute pleasure to work with. Kevin unfortunately did not have the right size storage I needed available, but worked diligently to find one just as close to home for me in Dracut and coordinated scheduling a site visit for the next morning with Tim. Tim was very polite and informative with what we needed. I am very pleased with the whole experience and look forward to my time at this facility",
      "date": "2026-01-10T19:41:52.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are overjoyed to hear about Kevin and Tim's excellent service! Thank you for recognizing their dedication to finding you the perfect storage solution.",
      "replyDate": "2026-02-08T20:47:22.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "612595b2-3848-44fb-91ed-2a50c898d35e",
      "author": "Luz Hernandez",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV23QGk37Nn8vWqpo_hYyl9x1wVIfZG40_qJXei13dqDjjpyfXy=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2026-01-09T02:07:54.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks, Luz! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
      "replyDate": "2026-02-08T20:47:22.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "326e2c87-4953-4f41-ae18-2dc4cd455028",
      "author": "Billy Furman",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLXD1og-ivC3c-wNe66Lltfl6Vjk7MPzFa7TmVTfiDhbOeQ9Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Wonderful place",
      "date": "2025-12-31T18:40:14.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you immensely for the kind words! We're thrilled you had a wonderful experience with Extra Space Storage.",
      "replyDate": "2026-01-08T20:47:22.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "0bc58112-e5df-436e-b1ed-17a5bc097ad6",
      "author": "Luiz Lima",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJtjGK1fx3bHvprA2zIotSJsT0PAUTuAcfnsxW45XCB7dE-4Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-12-26T17:40:55.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is grateful for your rating, Luiz! Thank you for being a loyal Extra Space Storage customer! ",
      "replyDate": "2026-01-08T20:47:22.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "472512ba-4f67-40a4-81fd-403e3ea5a230",
      "author": "David Shipulski",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXTKoyWiQanC3JIlN5EQUpEeAiohrIbrOe5Ey7f7EVSBOeuLsXzeQ=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Tim was a great help and got me all set up in no time. Process was simple. Thanks Tim!",
      "date": "2025-12-22T20:22:19.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the kind words about Tim! We're glad the setup process was simple and efficient.",
      "replyDate": "2026-01-08T20:47:22.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "9d1667b9-6951-4159-a58b-4d277d51d368",
      "author": "Emily Green",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIplNVxMp6GHM_x4-OpX6jfoW-WBsvmV4FOA3-NTWwljZYCVg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-12-18T22:06:53.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Emily. Your rating means so much to us!",
      "replyDate": "2026-01-08T20:47:22.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "d3bcd156-b6a6-4251-af1a-37eea126b5a7",
      "author": "Nick Zander",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKUn2am20f3tDNEPSpS67qXfFOcr9q8PjShybXSMfoYSN2Xag=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Tim was super helpful!",
      "date": "2025-12-11T17:59:15.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are glad to hear Tim provided helpful service! We appreciate you sharing your positive experience.",
      "replyDate": "2026-01-08T20:47:22.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "b47a8fe1-313a-400d-a7be-4ae5703df170",
      "author": "Nm B",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWpvi6l2xP7Y97YrXybo-3klM3o352kou_5DWKtMH2DoxMPG40=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-12-11T05:27:32.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're grateful for your rating, Nm. Call us if you have any questions or need assistance with your rental!",
      "replyDate": "2026-01-08T20:47:22.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "75154c95-48ed-48d5-92b5-33a2f4484a34",
      "author": "Elizabeth “Liz” Vega",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKqYjXEa3xnyhipng_agU4Egv5RvcUMkYRii912ElqFEtb2mw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Jim was very helpful and our phone conversation he was cordial.  It felt like ge was smiling through our call.",
      "date": "2025-12-01T21:44:49.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are thrilled to hear Jim provided helpful, cordial service that made you feel welcomed during your phone conversation.",
      "replyDate": "2025-12-08T20:47:22.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "a7ac7f57-b7b3-42f5-aca7-ffdbfefca999",
      "author": "Tatyana Torres",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKMkNtQGcRWe50n0qAO3ypQL0UHf6uS-XzMkpWZlLBMVAKFEw=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "Clean location, polite staff, quick service. Great first experience with a storage facility! Thank you",
      "date": "2025-11-25T21:56:51.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're privileged to hear about your great first experience with our clean location and polite staff. Thank you for the positive feedback!",
      "replyDate": "2025-12-08T20:47:22.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "8ba9b83c-d027-4bff-a0ac-a707d912da48",
      "author": "Akosua Sarpong",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJEkVq3NXwX3JpFec84c6-gJvtsgrNTqon6ZrZkqjXyGwx9ADj5=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Tim was great",
      "date": "2025-11-24T17:16:25.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are excited to hear Tim provided great service! Your positive feedback helps us recognize outstanding team members.",
      "replyDate": "2025-12-08T20:47:22.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "68cec78d-2149-44cf-888e-90a87d3528b7",
      "author": "Matthew Platt",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIilpZArYkXGq0n2SKo8a39eMXEr8dMxUs2gd1HC7AuVuM5TA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Excellent customer service ! Tim is always very helpful.",
      "date": "2025-11-21T18:39:27.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Matthew! We're committed to providing excellent customer service. If you have any questions, let us know at 888-storage.<br>",
      "replyDate": "2023-07-08T20:47:22.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "4122a03d-e9f1-42f0-9d19-df117ff35ee0",
      "author": "Fábio Hiluey",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ3Ww0CJYmGseWz3zeSiiP-vHx2HtDqodfRWZKxp73FQB11LA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Thank you so much Tim for helping me. You're the best!",
      "date": "2025-11-17T18:02:37.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for sharing your experience with Tim! We're thrilled he provided excellent service.",
      "replyDate": "2025-12-08T20:47:22.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "989f2513-0a5a-4f49-b4db-884c70fd5a43",
      "author": "Stephanie Leland",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIB860n1eoT8hNmxtVjI8jinb-Bt3xSaW00uA94o4pASwfgWg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-11-16T20:31:12.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Stephanie,  thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
      "replyDate": "2025-12-08T20:47:22.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "0f987b01-b00a-4084-abc5-f2b98634e27a",
      "author": "K l",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIKVYNduJu6cRFkv7Ngy9p8G8Q7S1F5IM5OrHPGkHoxt5EKmA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-11-16T02:45:14.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, K! Don't hesitate to reach out if you need anything!",
      "replyDate": "2025-12-08T20:47:22.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "6614f556-20ce-422a-90aa-6b24875b119f",
      "author": "reynaldo arroyo acevedo",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVLVFyG5u6gEsYVnXKoP0byUQTpQAKd-ifct7CmOFD2SsCWa7EE=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great service, very helpful",
      "date": "2025-11-01T15:57:48.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you immensely for your kind words about our helpful service, reynaldo arroyo acevedo!",
      "replyDate": "2025-11-08T20:47:25.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "4032c6a2-1414-4eed-a6d5-733ee85adc35",
      "author": "Michael Lambert",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJuhX1o0FSfLT4FizqaHLtvfLsI9boK1JFvTIx0zw5xEqeBcQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-10-30T13:40:37.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Michael! If you need any assistance the future feel free to stop by or call us.",
      "replyDate": "2025-11-08T20:47:25.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "53836e29-bfb5-471c-bc0e-fcd9445891df",
      "author": "Mike Giordano",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUPgTAo1B_CBvelXoooXmlDSQS2DMUuXOy7nvlVOXSjPc2zsO-nLQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-10-25T20:39:41.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Mike, we are so happy you had a 5-star experience with Extra Space Storage. Thank you for taking the time to leave us such a nice rating. ",
      "replyDate": "2025-11-08T20:47:25.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "25737664-16ad-42f0-a16d-4155d5d903f1",
      "author": "Robert Leblanc",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL1BdTVDmeIHWiLy4om5CMwTn3Gxsea_nMA-722TtL8OTCfZA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-10-22T21:47:14.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Wow, thank you for the great rating Robert! We are so happy you had a great experience with Extra Space Storage. ",
      "replyDate": "2025-11-08T20:47:25.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "6a25f45c-9eb6-4bf9-9105-b8d84d11f38f",
      "author": "Elizabeth Sharry",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLeQ_aC9kW9GfbuRwA4fuz3lQnu_Snc2wlLYWbNeg7dWe3z-w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I’ve had two units here for over 2 years, this facility is always clean, temperature controlled and safe. The staff has always been accommodating to my needs, professional and courteous. I would totally recommend this facility at 20 Commercial drive in Dracut!!",
      "date": "2025-10-18T07:43:59.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're utterly delighted to hear about your positive experience at our facility. Thank you for choosing Extra Space Storage!",
      "replyDate": "2025-11-08T20:47:25.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "1fa775e2-9593-4091-b9ef-cb394a340593",
      "author": "Neeke",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW2b1gNeVNb_C0W92AsXJe4WghUS0kQQoqmGWKH3PPN59FGadvN=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "When I noticed my rates were going up, I called in and the call representative I spoke with was able to get my rate lowered back down. Totally grateful!",
      "date": "2025-10-13T18:39:49.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are pleased to hear our representative helped lower your rate. Your satisfaction matters and we appreciate your feedback!",
      "replyDate": "2025-11-08T20:47:25.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "315bd552-be5a-4bb6-b94a-77ceefdf3ac7",
      "author": "april davis",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWHSXb1E7pclAHrunZUTMmMJWDqa4ylI9asOGgCNA6wS0h2MFbr=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Tim gave me a call and telling me my storage was not properly closed right and I went there and he helped me unjam my storage and it closed properly I appreciate it all you guys are amazing",
      "date": "2025-10-03T17:22:54.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are absolutely thrilled to hear about your positive experience with Tim at Extra Space Storage. Thank you for sharing your feedback!",
      "replyDate": "2025-10-08T20:47:25.000Z",
      "tags": [
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "a4a42ed3-67a5-48b1-b2b0-b31356e1f0ec",
      "author": "COSMIC TRAVELER",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUpHuVyZ2k5GTjNXNerR_RGaVjQw6xoNOpxRj0OImn_w4m6r3kR=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2025-09-29T12:52:59.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks, Cosmic! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
      "replyDate": "2025-10-08T20:47:25.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "2fb43f83-4157-44d2-a851-418cac9cd215",
      "author": "Bryan Riffle",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXsggb9BGj_1la02eIfQtrKyxGRDF1eBqyepsPpg9SfjVm_akhdVA=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Tim most helpful!",
      "date": "2025-09-28T21:44:26.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are overjoyed to hear Tim was most helpful! Thanks for sharing your positive experience with us.",
      "replyDate": "2025-10-08T20:47:25.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "eba38e63-8578-4901-99d2-8a58dd3f2913",
      "author": "Tom Dowdle Jr.",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIRLxcukl_eJUUpkHiT3izqso-r3Zo49myLzM6MR-i4d3M6xA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Tim provided great customer service.  Very knowledgeable and helpful.",
      "date": "2025-09-25T20:24:40.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear Tim provided great customer service! Thanks for recognizing his knowledge and helpfulness.",
      "replyDate": "2025-10-08T20:47:25.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "5d2b09b7-a4b2-445a-a7de-ab75aacd8522",
      "author": "Droop “Droop aka Snoop” Entertainment",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWea3gr2488wWtutBI2ex4ves7c7ytzst__ubFODQjNJft32EwP=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "My storage was in Dracut Mass and Tim was a great help!",
      "date": "2025-09-20T20:40:42.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for sharing your kind words about Tim! We're so glad he made your storage experience great in Dracut.",
      "replyDate": "2025-10-08T20:47:25.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "f491ade0-3948-4eb2-9964-8e2bca440c69",
      "author": "Mo",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIA0IDlq56ORohnDQurvY0n8OzgJHgXtpePicvDdcKMM_0dCQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Tim & Phil were patient and explained the process. They were attentive to detail, courteous, welcoming and friendly. Thank you Tim and Phil. Awesome service.",
      "date": "2025-09-19T16:43:19.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are thrilled to hear Tim & Phil provided awesome service! Their patience and attention to detail truly matters.",
      "replyDate": "2025-10-08T20:47:25.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "98b9e5db-0593-469d-84b3-4a6340cad791",
      "author": "joseph rodriguez",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL5FYFNetnP7HGs4JgWkIRL8J6oXrC-UTdXF5UhZesnHnNdXA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Tim was great with the service very awesome",
      "date": "2025-09-13T15:48:20.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are glad to hear Tim provided great service! Thanks for the awesome feedback, joseph.",
      "replyDate": "2025-10-08T20:47:25.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "e36a5f99-b7f1-4a9f-89d2-c6d69d16dba6",
      "author": "Stephanie Rondeau",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVp1k4IBCe2NTN2fPwcpX_lMsjX9IQ0Kh1lmF39mDDEAMG6O_EV=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Tim was very helpful and friendly, he took the time to show me the different units to rent and he was very clear with payments and also went over the packages that were available to save me money. I would definitely recommend this place.",
      "date": "2025-09-08T18:43:51.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are pleased to hear Tim provided helpful service and showed you different units while explaining payment options clearly.",
      "replyDate": "2025-10-08T20:47:25.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "5fd8938a-a125-41d3-b9ba-578c841039b4",
      "author": "David Ryan",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWM3NVyWlXIaF-i_wBMWaQtUFdPtv1VRND8NIJF8AsHuIyUbqs=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Extremely friendly and helpful. My moving company dropped the ball and they were there for us!",
      "date": "2025-09-06T18:17:21.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We greatly appreciate your kind words! So glad we could help when your moving company let you down.",
      "replyDate": "2025-10-08T20:47:25.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "389e1226-7e65-4ba5-a928-425790b7fbe0",
      "author": "Daniella Pacheco",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWOQWyGbnDWhj81HAckILPcJy4QXtLI2qjTMiVjfGALBDQPWkMr=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Spoke with Tim a few days ago. He was very informative and friendly. Saw the unit we reserved today, and it ended up being smaller than we’d hoped. Tim offered us the next size up, which we went with. It was such a smooth and efficient process. Looking forward to working with them!",
      "date": "2025-08-30T23:16:23.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are overjoyed to hear Tim provided great service! Happy the size upgrade worked perfectly and the process was smooth.",
      "replyDate": "2025-09-08T20:47:25.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "f49f16cb-cf55-40d7-9072-23ccf6e1a052",
      "author": "Jay Rios",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX1emSKw5_7INlUKXXCwgxgijZ0B9ApuI7HWyaii54O3mfsicIw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Phil and Tim was great.",
      "date": "2025-08-29T15:21:10.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are elated to hear Phil and Tim provided great service! Thanks for the kind words, Jay.",
      "replyDate": "2025-09-08T20:47:25.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "458fea27-8c31-4c71-accb-73ca588628a7",
      "author": "Bruce Brown",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKuTzh4ueQ6sICIoZKoTIPzsqj1C3thbvJ2VcCAXGkKIbA2fqM=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Tim was great.",
      "date": "2025-08-29T10:50:30.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your review. Phil was glad to assist during your move-out.",
      "replyDate": "2025-07-08T20:47:25.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b0d334d9-d7c9-47cc-a7b8-12eb1afd4640",
      "author": "Aaron Wiswall",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWgolaX0qhPIr5XLN8CyWvGQb8ysB8TAQYnEHyC8vtwOlMLYF4=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Just setting up my unit now: employees were very cordial and helpful. I anticipate a seamless  experience using Extra Space!",
      "date": "2025-08-26T17:00:23.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are overjoyed to hear about your seamless setup experience! Thanks for highlighting our helpful team, Aaron.",
      "replyDate": "2025-09-08T20:47:25.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "7db7efa7-5f43-448d-8228-970bfe65a5c3",
      "author": "Patrick Connors",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUQ88XKsopzZnjJNyKyL3PdDNcLRNvSAV62twwFftIwKCRYMt4=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Tim was a huge help for us, he really went above and beyond to make sure the whole process was smooth for us with the storage unit",
      "date": "2025-08-23T19:03:35.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are pleased to hear Tim went above and beyond! Thanks for sharing your smooth storage experience with us.",
      "replyDate": "2025-09-08T20:47:25.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "419221fa-b522-4869-a77f-5d540fdca971",
      "author": "Edanry lopez",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKOrwSoV70AmPzA7FynIrCGxW-Eu_3JBfHfpF1hjmqNSonGWw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-08-23T18:29:41.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is grateful for your rating, Edanry! Call us if you have any questions or need assistance with your rental.",
      "replyDate": "2025-09-08T20:47:29.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b6dd70cb-1020-4d31-b59f-80fa49d68625",
      "author": "loise ireri",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIwePMyjwkDCVzgyM-9nPkVCG7yx8vexWutcgxj2s3F4RRjkA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Excellent, good job Tim very friendly and helpful",
      "date": "2025-08-23T17:33:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear Tim provided excellent, friendly service! Thanks for the kind words.",
      "replyDate": "2025-09-08T20:47:29.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "c9bf70ec-364c-42b2-a2d2-680a345eae99",
      "author": "daniel orrego",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJVRn0OXMlVaDHljMwciG6UOt_15cOZ8UPUIK_qfoUEkUyOUQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Did great Tim is very optimistic and a nice chat",
      "date": "2025-08-02T21:07:18.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear Tim provided such great, optimistic service! Thanks for the kind words about your experience.",
      "replyDate": "2025-08-08T20:47:29.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "fef91298-0e02-4d1f-a10b-963529d22e37",
      "author": "Vanthorn Chan",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKl-koeoR_7-F_xNHQSx3B3sk-BODsE2wgWFCm_POi_ssAa3Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great service",
      "date": "2025-07-29T21:41:43.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are elated to hear you enjoyed our great service! Thanks for choosing Extra Space Storage.",
      "replyDate": "2025-08-08T20:47:29.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "e44c47c5-2320-4658-ad69-7afb1f0b0189",
      "author": "Kathleen Lindof",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocITvE5AuW1mGgOZGZrucR5_ZmTykHfA4kZkn3tKsfC59XAwaA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Today I rented a storage unit and both of the gentlemen were so helpful throughout the whole process . I am looking forward to having so much space for our belongings thank you again.",
      "date": "2025-07-25T23:48:43.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear our team made your rental process smooth! It's wonderful to know that both gentlemen were helpful throughout the entire experience. We strive to provide excellent customer service, and it's gratifying to hear we succeeded in your case. Enjoy your new storage space and the extra room for your belongings. Thank you for choosing our facility!",
      "replyDate": "2025-08-08T20:47:29.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "035609d8-a2c3-4b5c-aa03-e26bb43c0135",
      "author": "Francisco Morel",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKEjImJY7KzT3ajIHAxLlZnCUp1XhLMAtM00oRCikL1DFIriA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-07-18T22:08:02.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Francisco! If you need any assistance the future feel free to stop by or call us.",
      "replyDate": "2025-08-08T20:47:29.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "e4d7637d-f1f4-4c32-bd19-a1758277b5d5",
      "author": "Ana Diaz",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU0m3SL05jbxqUD-cg0e5VOQVbRcVb4rulG1uFOLbdvAlQB6mjfSA=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "I will Highly recommend this business to any one in need of storage. I needed a few more days for the storage n without hesitation they gave me a few more days without pay. Thank-you so much for Allll your Help guys! I definitely will be be of needed!! Thanks 👌",
      "date": "2025-07-16T14:14:38.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear your recommendation! Thanks for your kind words about our help with your storage needs.",
      "replyDate": "2025-08-08T20:47:29.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "0207882f-7edd-438e-8902-b867fa0d6fca",
      "author": "Matt Lanier",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVOfW3McS7qtN1sadrcqIOJKRmt3R726EFVRlVrQDzPDs_aXWo=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very easy booking and check-in service with friendly customer service. Great experience so far.",
      "date": "2025-07-14T19:15:25.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear about your easy booking and friendly service experience, Matt! Thanks for choosing Extra Space Storage.",
      "replyDate": "2025-07-08T20:47:29.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "9b49efee-0195-4845-91eb-85382c042bc1",
      "author": "Fred Pepe",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXtQ2Gq-duYssQtJI1PQb7BcFzUu4_PQzUIJSR3tg5F-NybEgY=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-06-06T20:57:23.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're happy you had a great experience, Fred! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
      "replyDate": "2025-07-08T20:47:29.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "fd83f179-7568-4afc-8995-ad020cefaf3d",
      "author": "willie ramos",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXDX76KYS06oScrKTEY6ec6v_6ZXgoQm3VmBmPJKx2ksVOScEc=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Nice staff thanks",
      "date": "2025-06-06T19:40:12.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear about our nice staff! Your positive feedback means a lot to us.",
      "replyDate": "2025-07-08T20:47:29.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "4889c33a-25d7-4046-9fb9-920a7dda43bd",
      "author": "colin kelly",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWWTT4fRCIyPfiSfl5bGrm_T4gkAN8ZewGreqnqeCGjw60lCka1FQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-06-05T01:57:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the fantastic rating, Colin. We are glad we were able to meet all of your self-storage needs.",
      "replyDate": "2025-07-08T20:47:29.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "28080dde-fd23-4f79-a95b-87accb5ee4d5",
      "author": "Jesus Cuevas",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLOmQCbTAgQlZza15N_IrcSy2GgRlzDhrrShmKeT2EXjmzCGg=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Nice secure place for extra space I live on a main street so it's nice to have a garage so I can keep my extra things in the security is tight seems secure and the manager it's great she's very helpful and friendly look forward to keeping the place for a while I highly recommend this place",
      "date": "2025-06-04T14:04:35.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We appreciate you taking the time to share your feedback, Jesus. We know that your items are important to you, so we make it a priority to provide a safe and secure self-storage experience. We are thrilled you feel good about renting at our property. We're grateful to have you as a customer. Call us at 888-storage if you need any assistance.",
      "replyDate": "2024-07-08T20:47:29.000Z",
      "tags": [
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "f492b05c-35d4-4048-9025-75e397e1ccc3",
      "author": "Paul Sumoward",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXUrY-ss9AlBiL2j2Ed9C-JdnSco3v4Jf6c_mp2Zby4nEdVx2Jm=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-05-27T20:03:39.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Paul! Don't hesitate to reach out if you need anything!",
      "replyDate": "2025-07-08T20:47:29.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "4b1606b0-9191-49ed-b1bc-3d9397a4fc7d",
      "author": "Julien Monty",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLulPYKrDdQ3JrX02jhGhqjIdnxQXMFIriUDsXa1P5AMo45tQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-05-23T21:38:50.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the fantastic rating, Julien! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call if you ever need any help with your rental.",
      "replyDate": "2025-07-08T20:47:29.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b4086034-4ea9-4e09-a817-21fb6bc4834d",
      "author": "Juan Mercado",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJq0xMSWTXw5nNRcF13aHggZXuuWtMTlvs1q8KAo6mzE4uFYA=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Tim was awesome! Great customer service and he was a huge help. He took his time to show me units in order to find one that suits me with a smile. Really appreciate service like this you guys have a great staff.",
      "date": "2025-04-19T17:52:24.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you immensely for sharing your experience with us. We genuinely admire your feedback and are thrilled to hear that Tim provided you with excellent customer service.",
      "replyDate": "2025-07-08T20:47:29.000Z",
      "tags": [
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "ca685df8-c579-4e17-a217-6804bdd05d50",
      "author": "manuel pagan",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUT4yLyaD6eXlgAPpUG9uAYrDwPUxkeUde0DqYHUzxUG1oMd5zU=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Tim’s customer service was great. Every detail and specifications was on point. Thank you",
      "date": "2025-04-08T21:31:56.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are honored to have provided great customer service. Thank you for your feedback.",
      "replyDate": "2025-07-08T20:47:29.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "97e57f3b-7f7d-4418-a915-9264234724ab",
      "author": "Justin Weil",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKfCMSqubSquN6quFHUkbfpmcQC1Y13FqZ0i76t6EKk4XZUFJE=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Set up my unit online, it felt fast and easy. Came in to get access to my unit and other information all set and Ty was very helpful and friendly.",
      "date": "2025-03-20T20:44:27.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're overjoyed to hear about your positive experience with setting up your unit online and receiving helpful assistance in person. Thank you for sharing!",
      "replyDate": "2025-07-08T20:47:29.000Z",
      "tags": [
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "a087c6cc-684e-41d3-a848-e7f75ad295a6",
      "author": "Robert McSwiggin",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLQnJzzMaKrHHkiDR1oCsBXs8Pas0Vjy3Cx7jiR-NpZomKsOQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-03-18T20:26:11.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the 5-star rating Robert! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
      "replyDate": "2025-07-08T20:47:29.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "0b579064-e8e9-4ae2-883f-186e6dddce76",
      "author": "Raymond Cormier",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIoR2czXO2_bIfU-FuGwmta9iXlgcNqTcmNOxFRN9HAybNOlw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-02-28T19:57:28.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team appreciates your rating, Raymond. Thank you for being a loyal Extra Space Storage customer! ",
      "replyDate": "2025-07-08T20:47:29.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "fee18914-827b-4ded-820a-1e0e23488b65",
      "author": "Brett Glaeser",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLKuRUYANHYPriV8VMYuysTnK7WFT9oxEuzU6He9VBKxwemZg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Fantastic service and prompt efficient advice. Would come here again for sure. Thank you so much.",
      "date": "2025-02-15T15:05:56.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your review is appreciated. We are glad to hear you had a fantastic experience with us. Thank you for choosing Extra Space Storage.",
      "replyDate": "2025-07-08T20:47:29.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "ff3d6d13-8e3d-403a-8d86-b6d1ee63bb96",
      "author": "Mark Clement",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVTYowLz5qljI2rkgfWxKDWCfNwXWnqAl8fmVAVauNLYWavwpE=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-01-22T19:17:40.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is grateful for your rating, Mark! Thank you for being a loyal Extra Space Storage customer! ",
      "replyDate": "2025-07-08T20:47:29.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b5cb8a2f-31e3-4b5d-adc1-3979217d8967",
      "author": "Mark Santorsola",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKnpoVIh5WllxTdfUdgjkJViQn7vnLDUNYF4OmiZwHpx9hDEg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great customer service from Sharon and Phil Kelly. Would highly recommend this facility to anybody. Thank you Mark Santorsola.",
      "date": "2025-01-19T20:35:52.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We deeply cherish your positive feedback and are thrilled to hear about the great customer service you received from Sharon and Phil Kelly. Thank you for recommending our facility, Mark!",
      "replyDate": "2025-07-08T20:47:29.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "952128b1-5d40-42a3-9ffb-18024f4940f0",
      "author": "PREETI CHAUHAN",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUPlPx1y-td3-7jP8xcmNKOOpqG9tBaDkSBgk3EgzGXnB2zV1k4=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Phil was incredibly helpful in guiding me through the entire rental process, making it a smooth and stress-free experience. The property itself was very well-maintained and impeccably clean. Furthermore, Phil was consistently polite and pleasant throughout our interactions, leaving me with a positive overall impression.",
      "date": "2025-01-14T07:08:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are absolutely thrilled to hear about your positive experience with Phil and our storage facility. Thank you for taking the time to share your feedback. We're delighted that Phil was able to guide you through the rental process smoothly and that you found our property to be well-maintained and clean. It's wonderful to know that Phil's politeness and pleasant demeanor contributed to your positive overall impression. We truly appreciate your kind words and are glad we could provide you with a stress-free experience.",
      "replyDate": "2025-07-08T20:47:29.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "0cb6bb7b-6376-4544-9d04-3cd988e2acf9",
      "author": "Lori Rossetti",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIMOry5NiiQE7vabLTGu6oDmy3BTQ_AwRkmUr4ji7S16P62cw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Staff was extremely friendly and helpful",
      "date": "2025-01-02T18:30:10.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We genuinely admire your positive feedback. Thank you for sharing your experience with us.",
      "replyDate": "2025-07-08T20:47:29.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "7eb7b19f-6cde-43ba-a82a-060aa13613b3",
      "author": "Luis C (Nitreffect)",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXUCI-dSML5sLEY9XNAFJaPAp2KiDEZTiTZE5aUZ0FotAnBfj4=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Phil is awesome.",
      "date": "2025-01-02T18:05:03.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your positive feedback, we deeply cherish your kind words about Phil.",
      "replyDate": "2025-07-08T20:47:29.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "a1b172d4-3081-4337-91a7-0bb714eabde5",
      "author": "Tracy Gauthier",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJuqjtZ97JP-byy64MRPh02dszCXDg2laxQb4meII3HJjqbIw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Phil is always extremely helpful",
      "date": "2024-12-04T19:43:18.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're utterly delighted to hear that Phil is always extremely helpful. Thank you for sharing your experience with us.",
      "replyDate": "2025-07-08T20:47:29.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "8f595553-94f1-41d4-962d-7d8a635e036c",
      "author": "zareen fatima",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI2UIwH6nmSQI5RhEl5Em1fvKYMg7fFf7qvBi7rGr34VbOJKA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Husband and I are browsing for storage.\nGrounds and spaces look clean.\nPhil was really cool! We'll be back for sure.",
      "date": "2024-11-13T09:02:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We appreciate your positive feedback! Thank you for considering Extra Space Storage for your storage needs. Feel free to reach out if you have any questions.",
      "replyDate": "2025-07-08T20:47:29.000Z",
      "tags": [
        "cleanliness"
      ],
      "sentiment": "positive"
    },
    {
      "id": "9106d384-e8cb-443d-88a7-32cdf0c61656",
      "author": "abdullah bin faryad",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJPKgzcsAf9anZfeLI_Y9mgocVCgo68Z1ps6_yfs9a_0pLzUA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Phil was very nice in explaining how rentals work. He showed me a couple units and they were very clean. One of the better storage places in the area. Highly appreciatable and recommend!",
      "date": "2024-11-12T18:03:37.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your review is appreciated. We are delighted to hear about your positive experience with Phil and our storage units. Thank you for sharing your feedback!",
      "replyDate": "2025-07-08T20:47:29.000Z",
      "tags": [
        "cleanliness",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "44d38401-7fe6-49b5-b3ec-b2ff0346a809",
      "author": "Alexis Peñailillo",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUtCeT9QcoCx44ZM-f28cyqcYlJZmI8vfFA19NGDSREQTV3m6ka=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Excellent place! Phil was very helpful, knowledgeable, and friendly. The property was very clean :)",
      "date": "2024-11-06T16:46:12.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are glad Phil was helpful, knowledgeable, and friendly to work with. Thank you for your feedback, Alexis. ",
      "replyDate": "2025-07-08T20:47:29.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "fd15a731-f81a-49da-bc66-0b76e2e4ec92",
      "author": "Uzair Abbas",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKtwqii12HyTKpNZhBsdb5sbUHIJmnEU_6k9uXEgIgWu-Mu0mk=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "My experience at extra storage space was awesome thanks to Phil who was very helpful, knowledgeable and friendly. Overall a very humble person and my experience was awesome. The property was also very clean.",
      "date": "2024-11-06T16:20:40.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're pleased to hear about your awesome experience at Extra Space Storage. Phil will be glad to know he was helpful and knowledgeable. Thank you for sharing your positive feedback.",
      "replyDate": "2025-07-08T20:47:29.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "aebaf04f-2999-46cf-9988-7f6399f2ebd9",
      "author": "Kevin Nunley",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVxQhXCv6K9nzybjTBv37MLTQtzwAKrR7MTfyg6Y671KN9gVkND=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Clean and secure with great service and decent prices. It's the perfect solution for keeping all my stuff.",
      "date": "2024-11-05T13:39:08.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your review! We're glad to hear you found our storage clean, secure, and with great service.",
      "replyDate": "2025-07-08T20:47:29.000Z",
      "tags": [
        "cleanliness",
        "price",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "c4a5754b-a6c5-4d41-8418-97ffbcc299bb",
      "author": "Victor Sanchez",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWhQmgAWBDdm-wvKpLWxF5f9Tzbp1QVuKroQxe_AUjhhqHJ4jnb=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "My experience at extra storage with Phil was perfect. He explained everything well, showed me the unit, and what I really enjoyed was his positive attitude and kindness. Thank you for everything Phil! If anyone is looking for storage in the area I highly recommend this place!",
      "date": "2024-10-29T16:39:37.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We genuinely admire your positive feedback and are thrilled to hear about your experience with Phil at Extra Space Storage. Thank you for recommending us!",
      "replyDate": "2025-07-08T20:47:29.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "b5110597-a721-4f59-be7a-bdaf111fb1b0",
      "author": "Mimi",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVKENupwtrMVHZMhJh6pH_HDC5TdyM-t90P-bs5Nn9GNPpzquE=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The service provided was exceptional, and the individual demonstrated a high level of knowledge and professionalism. Their pleasant demeanor and well-groomed appearance added to the positive experience.",
      "date": "2024-10-11T16:57:01.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are overjoyed to hear about the exceptional service and professionalism you experienced at Extra Space Storage. Thank you for sharing your positive feedback, Minerva.",
      "replyDate": "2025-07-08T20:47:29.000Z",
      "tags": [
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "cdbfeaeb-faea-441d-b7b4-8f57b88eb7f6",
      "author": "JT Edwards",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI_HJ84Bi8TUZuKRxKZ2QXyhgKXkz6B6tNve5YTd-aAfxC7pQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sharon and Phil are awesome!  They are both professional and very friendly!  I appreciate both of then working around my timeline.  I will be back there again as my experience was amazing.",
      "date": "2024-10-05T23:42:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the positive feedback, JT Edwards! We are glad to hear that Sharon and Phil provided you with excellent service.",
      "replyDate": "2025-07-08T20:47:29.000Z",
      "tags": [
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "987b684e-c8e9-4a3a-ad90-7f66dad480ed",
      "author": "Bob Donald",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUcU7knGfE9vnFLVm7cE5ILzTRfik0ywddYmyUDl3w__E51kTN89A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very easy to work with. Clean storage units as well.",
      "date": "2024-09-25T18:53:51.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are privileged to have provided you with easy and clean storage units. Thank you for your positive feedback, Bob Donald.",
      "replyDate": "2025-07-08T20:47:29.000Z",
      "tags": [
        "cleanliness"
      ],
      "sentiment": "positive"
    },
    {
      "id": "318525dd-5d3d-4330-aeb4-b1c29f015ff0",
      "author": "Catherine Bridget",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW2fo_U4JYq0kfvQr0M1cixE6PJv6bCOJA3qkMWLUCscVp0ee-O=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sharon had excellent customer service skills! Friendly, nice and informative. Can not say enough good things about Extra Space Storage in Dracut",
      "date": "2024-09-24T19:03:09.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We genuinely admire Sharon's excellent customer service skills! Thank you for your positive feedback.",
      "replyDate": "2025-07-08T20:47:29.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d2041c95-1709-4b2d-adca-1d4df68a7041",
      "author": "ADALBERTO SANTOS",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU4Bn0bK8W00Sl3qr9iGTE1sg8dLRMwYcT7GJMtQiJ00E1HnFeX=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I had very good experience today with extra space storage in Dracut Ma",
      "date": "2024-09-22T00:13:30.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your review, ADALBERTO SANTOS. We're glad to hear you had a very good experience at Extra Space Storage in Dracut, MA.",
      "replyDate": "2025-07-08T20:47:29.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "c2819a57-6806-48c2-ab5e-3301e0d6cc3a",
      "author": "Brooke Cotell",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLN_HqPf8-xgDzTZpBXdDmGmOV_WjwBmtg5wacCv9eOyfFpvQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "This Storage unit Is the best! Sharon who works at the front desk is amazing! Great attitude, so welcoming and very helpful. Also the prices are fair!",
      "date": "2024-09-18T17:37:02.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive experience is greatly appreciated! We are thrilled to hear that Sharon provided excellent service and that you found our prices fair. Thank you for your feedback!",
      "replyDate": "2025-07-08T20:47:29.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "0bdb2916-27df-4883-b7d5-6d262f4b100b",
      "author": "Dave McLean",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUvUMHm9mhajxvnei6qDak6xu8qgS06gJoAUpFtoThasRGzIZ7cow=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "It was very easy to access my property",
      "date": "2024-09-17T22:13:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your review is appreciated. Thank you for taking the time to share your experience with us.",
      "replyDate": "2025-07-08T20:47:36.000Z",
      "tags": [
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "826d384a-03e9-48f1-ac82-5d498e1260ca",
      "author": "Sebastian Navarrete",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLC6S4nHt55ifI-uZehLkh88KpWEuGdeTnYYkPm7h9r6jCzdQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sharon and Phill are great! They helped me with my needs and accommodations, I had some issues with my code but they fixed it right away, very friendly and helpful. The facilities are in good shape and clean. Great storage",
      "date": "2024-09-15T18:01:45.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive experience with Sharon and Phill is greatly appreciated. We are glad to hear that they were able to assist you promptly and effectively. Thank you for choosing Extra Space Storage.",
      "replyDate": "2025-07-08T20:47:36.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "76dd9645-73ee-4613-8ccb-e1a9d5bc1c3a",
      "author": "Mark McLaughlin II",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV3sM6PzacKEG2eVz_ePlqFjdoSyUhFijymV9kRO1k1BU-GeYQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Continue to have great service at this location.",
      "date": "2024-09-12T20:37:13.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're honored to hear that you continue to have great service at our location. Thank you for sharing your positive experience with us.",
      "replyDate": "2025-07-08T20:47:36.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "99c21adf-2268-4109-baf2-45504e73c46c",
      "author": "michael matte",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIgQ61bPDCJWUfmFSjKhF5gTe_iMn_PZaLxv5YHrlfgoqzOWQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Always great experience",
      "date": "2024-09-10T16:58:48.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We genuinely admire your positive feedback, Michael Matte. Thank you for sharing your great experience with Extra Space Storage.",
      "replyDate": "2025-07-08T20:47:36.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "1913d635-0a5b-417e-8cfe-c7d78bb39ac1",
      "author": "Amanda Veseskis",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXvi-ZNoETbZMLeKLSxc-CSlJ_K3EDWHqPrSpG_dRlrJAKHCcDxUw=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Sharon and Phil were very friendly, helpful, and knowledgable about package options. I was in and out of there swiftly after a guided tour of two storage facilities so I could decide which one worked better for me.",
      "date": "2024-09-09T23:00:24.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for taking the time to share your positive experience with Sharon and Phil at Extra Space Storage. We appreciate your input.",
      "replyDate": "2025-07-08T20:47:36.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "30d3870d-1aee-46ab-8bf3-61f49271ac70",
      "author": "Lee Tan",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLcBaM_76FcSnYI6aOm36gJQx1PApn0E-L8Ou1TErAL07HdvA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sharon was very friendly and helpful.  The process was quick and easy.  She was professional and pleasant.",
      "date": "2024-09-03T12:41:24.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled to hear that Sharon was friendly and helpful during your visit. Thank you for sharing your experience with us!",
      "replyDate": "2025-07-08T20:47:36.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "ccdefda2-704a-47e3-aac8-95343412b056",
      "author": "Bob Elliott",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK48PmcCvCr6zhmu-QAF4LHTY3Nfi4GmtZuZtMXEl2IQwnx3OU=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "We worked with both Phil and Sharon and found them to be professional, knowledgeable and friendly. Sharon had many suggestions for us that will assist us in both our move and storage. The unit was clean and ready for us to move in upon arrival.",
      "date": "2024-08-22T11:05:27.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you immensely for your positive feedback, Bob Elliott. We're glad to hear that Phil and Sharon provided you with excellent service and that the unit was clean and ready for your move-in.",
      "replyDate": "2025-07-08T20:47:36.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "2f1ba512-1099-4425-ad1f-1cbc4af94320",
      "author": "Fhilipe Fernandes",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWLPEgMI1UdatvGN53UGt5S8kQldijuXCFziREjooPwpn6_hJvFOA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-08-11T00:47:21.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Fhilipe! Please let us know if there's anything else we can do to assist you with your storage needs. ",
      "replyDate": "2025-07-08T20:47:36.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "6902fea9-7414-403f-aab5-66ac16966967",
      "author": "Tracy",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVdWVnHmVLzH37hQrEG9yA6YqxLh0QOBTdOXZ9fRB4q5de3EU2lmw=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Very accommodating.  Nice units and reasonably priced.",
      "date": "2024-06-19T20:48:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're delighted to hear that you found our units accommodating and reasonably priced. Thank you for choosing Extra Space Storage!",
      "replyDate": "2024-07-08T20:47:36.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "8bfc6086-303d-49c4-b8ad-4d08204407cf",
      "author": "Etchler Joseph",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKT8azx79ET5IekU8NaTwWce88jP6NzYRiuPCmuTiR_KuCUQg=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Checking in was great, easy, and thorough. I was properly briefed on what to expect when agreeing to rent a storage unit.",
      "date": "2024-05-02T03:01:18.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Etchler, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Don’t hesitate to call us at 888-storage if you need anything. <br><br> ",
      "replyDate": "2024-07-08T20:47:36.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "31ce1836-a071-4846-8dfd-afb2553ffc7c",
      "author": "Janisha Conway",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWq_GG4XKwT5meCPXgiE4wS1t6Qzt76dcoNt-0ddRhDvEoLelo9iw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Perfect experience",
      "date": "2024-04-20T08:00:22.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Janisha, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (978) 218-7435 or stop by the office if you need anything!<br>",
      "replyDate": "2024-07-08T20:47:36.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "628087fe-f749-4a61-9ad2-e7fb912e4c8a",
      "author": "Nolan Harvey",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJfGJtS6O864dzDFYXJvqVQ3qFCHxejfFlMCjgZJY_pDrLL_hg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Won a storage locker unit and it was from this facility. I went in to pay, explained I wanted a month because of other commitments, and the lady was very nice, friendly and helpful! Received the first month free, cleaned out the unit, and it was a hassle-free process! I recommend using them!",
      "date": "2024-03-12T18:56:00.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Nolan. We're glad our team was friendly and helpful! Our team is here to serve you, so give us a call at (978) 218-7435 if you need any future assistance.<br>",
      "replyDate": "2024-07-08T20:47:36.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "31793617-42ee-42f6-a821-007d3e5d11aa",
      "author": "Eugenio Joaquin",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJlOZpJn6IiJrcajZfkWcGmFm4pi1sL3Lz0j_Z3or9k2PJwyg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great customer service, great space store",
      "date": "2024-02-14T15:22:54.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Eugenio. We're delighted you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.",
      "replyDate": "2024-07-08T20:47:36.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "3d892383-e744-4b86-9c52-fd969f24ef85",
      "author": "Angel Rosario",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKl3hF_xw3Veh3_218B3ZiZaVAk5wV0WLpHNA3lsQ2lsYAGfQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great experience Matt was awesome would definitely recommend",
      "date": "2024-01-19T22:55:57.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Angel! It's wonderful to hear you had a positive experience with Matt and want you to know that we are here to assist you with any further storage needs! Give us a call at (978) 218-7435 if anything comes up!",
      "replyDate": "2024-07-08T20:47:36.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "82bfe31c-100c-4a79-be81-e3f889e12904",
      "author": "James Casella",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJDQk_V-o-FVsvjROl6sLX0a_QJ5IapTYVpvG7fqnzCB_L0-w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sharon & Tim did an excellent Job Helping me.Thank Berry Much. Jim",
      "date": "2024-01-05T00:57:10.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the awesome review, James! We work hard to meet the expectations of our customers, and we're happy to hear Sharon and Tim hit the mark for you! Don't hesitate to stop by the office or contact us at (978) 218-7435 if you need anything.",
      "replyDate": "2024-07-08T20:47:36.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "34aebfc4-3270-4258-a8c6-c845af5dada3",
      "author": "Melissa C",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXvrZBqMwYtDMW6GAo1a0LXbvuc-UEXCAwSsKLZvnUsjV0Xyhk=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Rented for 3 months, easy move in and move out, very friendly staff, clean unit no issues.",
      "date": "2023-12-25T08:44:23.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Melissa, thank you for taking the time to share your experience with us. We know that our customers value clean units and friendly staff, so we do our best to make sure we are able to provide that! If you need anything, do not hesitate to reach out to 888-storage. ",
      "replyDate": "2024-07-08T20:47:36.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "47c16fc9-4d80-48ab-8779-9100f0583b43",
      "author": "linda cassie",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVrlDilNav8cqWU0eRnLTMPdBysTlvRX3582Y0VRW9ZJZj3bfK5=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Love the easy online rental process. Its fast, convenient. Storage unit was clean. The people we're very happy and helpful 😊.  I'll recommend extra  spcae storage to anyone asking. I will be using them again.",
      "date": "2023-11-17T01:25:06.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Wow, thanks, Linda! We appreciate our customers and work hard to keep the facilities clean to make sure we are exceeding your expectations! Our team will continue to work hard to meet your storage needs, so stop by the office or call us at 888-storage to let us know if you need something! ",
      "replyDate": "2024-07-08T20:47:36.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "763e206e-b835-45a1-835a-b66d01f12b53",
      "author": "Jay Paulino",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLnTpfY76u-x5zZ1NPerokHuqRXB2HEf7XhKAf2S5rdEXMDGw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sharon has been great. Very helpful ! Great customer service. Definitely recommend extra space storage!",
      "date": "2023-10-24T20:06:28.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We think Sharon is great too! Thanks for the positive review, Jay. Your recommendation to friends and family is the best compliment that we can receive! Don't hesitate to reach out at 888-STORAGE if you need anything! <br>",
      "replyDate": "2024-07-08T20:47:36.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "fd1b7d50-8723-4105-959b-364db43e05dd",
      "author": "Fabio Oliveira",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKggPYzVTjOwlh1TTsEEGsJbUXbQJ6P7hxqYYP1Rt1rmHUCQQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sharon was extremely helpful and amazingly professional. Best service I have gotten anywhere recently! I would highly recommend this facility to anyone in need of a storage unit.",
      "date": "2023-10-02T16:21:52.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Fabio, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Sharon! Please stop by the office or give us a call at 888-storage if you need anything. ",
      "replyDate": "2024-07-08T20:47:36.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "0d164b1b-547a-417e-aa2d-32d63bdbdf8d",
      "author": "Pitbull Mama",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKBu1F6X6FhAjBefH-QEo7fvWFSIYZ20cBDWgTfBjtRa_Traw=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Way better than other local storage facilities from my experience. Great staff, clean properties & very convenient locations.",
      "date": "2023-09-14T21:38:50.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your review, Irene! Providing renters with clean and convenient facilities is our top priority. We're glad we were able to meet your storage needs. Give us a call at 888-storage or stop by the office if you need anything!<br>",
      "replyDate": "2024-07-08T20:47:37.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "b7c97546-5a1d-486f-b7a9-d26b1cc0d6a6",
      "author": "Vivian S Rosenberg",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXK6HtA19tqV5dN5bVP-Bfc7SO8F41bBO1Ty8rpn9nnCw-E4vq6HQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "It’s clean and maintained well. Sharon has been a pleasure to work with. She’s very professional and pleasant. I would recommend this place!",
      "date": "2023-09-14T21:21:35.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Vivian, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. It's great that Sharon was professional and pleasant to work with. Please give us a call at 888-storage if anything comes up! <br>",
      "replyDate": "2024-07-08T20:47:37.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "841d617d-69b0-4418-9bf4-a7506dee3121",
      "author": "Lillian Navedo",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV0Jnklbnt4CFHZNkGuHjWxt76ajW08nxOAQrNcNHAbxWYVROs1=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I want to tank Cheryl from Extra Space Storage and Dracut for her help and support when I wanted to transfer to a smaller unit. She was very understanding and compassionate and very helpful so thank you Cheryl.",
      "date": "2023-09-12T10:34:18.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Lillian, Thank you for taking the time to leave your review! We pride ourselves on having a helpful, understanding, and compassionate staff, so we are thrilled to hear that you had such a positive experience renting with Cheryl. Please give us a call at 888-storage if anything comes up!<br>",
      "replyDate": "2024-07-08T20:47:37.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "a52864fe-c74a-47f0-a531-177a96189ba8",
      "author": "Chibueze Chikere",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI1-u19X_7lTugtMTnAScY7a1dPM3douCYIvHTVe7RkWkzk-w=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "This location is clean and maintained well. Sharon has been a pleasure to work with during the time I've had my items in storage. If I have local storage needs moving forward I will use them. I highly recommend!!",
      "date": "2023-08-30T14:02:15.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Chibueze, thank you for your review! We're so happy to hear that your experience with Sharon and the cleanliness of the facility has been positive! If you ever need any help with your rental, come by the office or call us at 888-storage. <br>",
      "replyDate": "2024-07-08T20:47:37.000Z",
      "tags": [
        "cleanliness"
      ],
      "sentiment": "positive"
    },
    {
      "id": "0108e602-343f-463f-a834-bbe69b24bbf6",
      "author": "Pete Favreau",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI3KrHT2cg_CSdyV9TmLPMdPGSP2tTFAkyaamIJ9ctmypAWtA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-08-24T21:25:43.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is so happy you had a great experience, Pete! If you need any assistance the future feel free to stop by or call us at (978) 218-7435.",
      "replyDate": "2024-07-08T20:47:37.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "bd2b9eef-4cb9-4171-8718-dfa5522082c6",
      "author": "Debbie Dean",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIH5qi-pIUiFRajGR9oxgqq8pLPP2JqQDfMrttFmCub9iZWPg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The girls that work there are fantastic\nvery helpful and informative",
      "date": "2023-08-19T20:42:31.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Debbie, Thank you for taking the time to leave your feedback! We pride ourselves on having a helpful, informative staff, so we are thrilled to hear that you had such a positive experience renting with us! Please give us a call at 888-storage if anything comes up! <br><br>",
      "replyDate": "2023-07-08T20:47:37.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d8ee4415-29d8-44ca-b2b8-0ee6fc5f0c8f",
      "author": "angela mendez lopez",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUc1V5T6UD8tMCYCwEKcUszXpTUatSUFn_oQdOZhitusXes9PRFgw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-07-29T14:51:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Angela! We're so glad we were able to meet your storage needs. ",
      "replyDate": "2024-07-08T20:47:37.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "c79dec01-f9c5-40af-89f6-8ed5d8d51297",
      "author": "Mi Sun",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWch4OHILg173xaVd_ibavjjmQBLuGF7HHq0paI1GrlKnuQqVPD=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "I come back every year to store my motorcycle for the riding season at the Dracut location. Nice facility with friendly and knowledgeable staff. Offers great pricing, service, and location along with convenient access to unit and property. The manager at the Dracut, MA facility (Sharon M.) is so helpful and always goes above and beyond to make sure to accommodate my storage needs accordingly. Definitely give this woman a raise! Keep up the great work :)",
      "date": "2023-07-25T22:06:12.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Mi, Thank you so much for sharing your positive feedback about our Extra Space Storage Dracut location! We are thrilled to hear that you have had consistently great experiences storing your motorcycle with us year after year. It's wonderful to know that our facility, staff, pricing, service, and location have met your expectations and made your storage experience convenient and enjoyable. Sharon M., our manager at the Dracut facility, is truly dedicated to providing excellent customer service, and we appreciate you recognizing her efforts. If you ever need assistance in the future or have any questions, please don't hesitate to contact us at (978) 218-7435. ",
      "replyDate": "2024-07-08T20:47:37.000Z",
      "tags": [
        "staff",
        "price",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "c5ddb4f7-45f4-4b6a-b72c-97ade13876f9",
      "author": "Raquel Pereira",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVoN80h-bOFzTN6g_bu06DVku-CPHeGXOjLFrlzsd9R2xJLnerzYA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "a perfect service!!!  thousand note",
      "date": "2023-07-15T22:19:14.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Raquel. Thank you for the 5-star review! We're so happy we could help. If you have any questions, let us know at 888-storage.",
      "replyDate": "2024-07-08T20:47:37.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "dd425723-b53b-4830-9d0b-1c9e89101a53",
      "author": "Hecyoly Rivera",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIoxcVYVy6DBA02PRE4wQT2PnRR_bE98c_ny9bUxHh-A_IQkQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great customer service",
      "date": "2023-07-15T18:42:52.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Hecyoly! We're committed to providing excellent customer service. If there is anything we can do for you, please let us know at 888-storage.<br>",
      "replyDate": "2024-07-08T20:47:37.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "cc311a76-8c23-473a-8b4e-a0cdb557ac79",
      "author": "Jessica Hayden",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKXqyRBMB5P0FKRgoumfJSdXIzD-GTLAWkGYd875DpytdL1tA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Easy on line sign up and even easier steps to follow once I got to my unit!",
      "date": "2023-06-29T19:24:22.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Jessica! We're happy we were able to provide a smooth online rental experience. Feel free to swing by your local office for any further assistance!<br>",
      "replyDate": "2023-07-08T20:47:37.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "55da6d70-3a53-4e99-9f18-ed2224f296a2",
      "author": "Eddie Rodriguez",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ1NTXBHwqeN8_yuphDdM3pgzkgdNsgMJvh9ptvngnwg2UdXw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-06-29T17:46:03.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're grateful for your rating, Eddie. Call us at (978) 218-7435 if you have any questions or need assistance with your rental! ",
      "replyDate": "2023-07-08T20:47:37.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "e1084feb-c1a5-4422-b22a-5f355b1ff7f5",
      "author": "Alison O'Sullivan",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLmN4cpg1yvwKv56yQcFdrY9EXMGFpsv2rlXb_X9Wg2tm_3QA=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Incredibly helpful staff, they dealt with my coworker Chris and were organized, prompt and customer focused.   Great company to do business with",
      "date": "2023-06-29T14:49:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Alison. We're glad Chris was helpful and organized! Our team is here to serve you, so give us a call at (978) 218-7435 if you need any future assistance.<br>",
      "replyDate": "2023-07-08T20:47:37.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "dbf54a07-8314-430c-822a-575651dd8170",
      "author": "Antonio Dasilva (MillCity Clothing Co.)",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU8pL1ZlEBGPUF05_qThWpTYnZsiZ_sq0ySmiYSOT3hAvgPnU3w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-06-27T23:19:02.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Antonio! Don't hesitate to reach out if you need anything!",
      "replyDate": "2023-07-08T20:47:37.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "2cd26655-cbbf-4beb-91c9-2d54de84a170",
      "author": "Tricia Staruk",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIfZNf72M1kudhvbqBgFkxoA-_fWgRYZQEMeGrYKWFbrgrBXg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-06-20T22:37:28.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the fantastic rating, Tricia! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call at (978) 218-7435 if you ever need any help with your rental. ",
      "replyDate": "2023-07-08T20:47:37.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "2a292413-2174-4310-a9cd-f47dee9911b8",
      "author": "Osiris Strix",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWwwZuzLKP0Sis2RgXwSPK5QE4nfhWM5Xy_bVeKcl53n7SsXhk=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "They helped out with the few questions i had and got me the answers i needed",
      "date": "2023-06-19T17:08:53.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Osiris. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ",
      "replyDate": "2023-07-08T20:47:37.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "9a571469-47f2-4126-9589-1fa42be94ce8",
      "author": "Caitlin T",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVDRDzR8uif0R_gAPmSxbvZixUAbQKGC7QXjUgeUT8G6vaJ-Dze=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great service. The unit was very clean, set up was easy, and the office manager was extremely nice. Getting in touch with her was easy. We are only closing the unit because we no longer need it.",
      "date": "2023-06-16T16:29:48.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Caitlin!Thank you so much for the positive review. We know our customers value clean facilities and great customer service so we do our best to provide that! If you ever need anything don't hesitate to give us a call at (978) 218-7435 or stop by the facility! ",
      "replyDate": "2023-07-08T20:47:37.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "c089ccb2-39b6-472b-a96b-16b68de3387e",
      "author": "Eva Mbithi",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUhS_gHC0nd-_KxlV3FlxB20ZdYXUC5CLAy72FgLxzmthI5DmASfw=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "My first time looking for a storage unit and Sharon made it a super easy experience for me. She was very helpful on how to open and close my storage unit. My experience thus far has been a pleasant one. 10/10 customer service!",
      "date": "2023-06-14T19:34:16.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Eva. We're glad Sharon was helpful and able to provide you with a pleasant experience! Our team is here to serve you, so give us a call at (978) 218-7435 if you need any future assistance.<br>",
      "replyDate": "2023-07-08T20:47:37.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "31f29cc8-30b4-41e7-97cd-db5daed3c8c6",
      "author": "Angel Huertas",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXtj3-5hhuIZiKaBlOiyqFQzH40DtoblB0NwVJg8Z_v0aVyVS6o=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I’ve been here for many years now and I’m very happy at the Dracut Mass location, very clean and they’re on top of stuff I have never had an issue and prices are fair and it’s SAFE never have I ever been vandalized\nSharon is very attentive, listens to your entire question and answers the question weather it’s what you want to hear or not, she’s awesome very friendly and polite",
      "date": "2023-06-12T23:03:59.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your feedback, Angel! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs and that Sharon has been great to work with. Email us at customerservice@extraspace.com if you need anything!",
      "replyDate": "2023-07-08T20:47:37.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "price",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "48500a65-c34c-429b-9e79-902145603aba",
      "author": "Bryant Euler",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUA8cQI7cCBD7a-WwMt-Ppssr67NUV9su6vdDIZhuhdog6Ra5g=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2023-06-11T22:14:47.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Bryant! We are so glad we could provide you with a 5-star experience.",
      "replyDate": "2023-07-08T20:47:37.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "394fa3d1-c5b8-4b72-9f6b-733d7406c39f",
      "author": "Keyira Tosado",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVlPu3AWknY5YSd9toTbvknC0dWvwWdbnMvJCGSEew3M1apc2wiEg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-06-10T17:28:47.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks! We're so appreciative of your excellent rating, Keyira! Don't hesitate to reach out to us at (978) 218-7435 if you  ever need any assistance. ",
      "replyDate": "2023-07-08T20:47:38.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "93da5307-e0c0-4e20-9b38-0d313156bbb2",
      "author": "Aviles Garcia",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKbW9Du13VD4CWEwZILjd24o6ADJvDJReadxquOUlxdP_jtJw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sharon is the best ! Always takes great care of anything i need from her !",
      "date": "2023-06-08T18:44:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Aviles. We're glad Sharon has been great to work with! Our team is here to serve you, so give us a call at (978) 218-7435 if you need any future assistance.<br>",
      "replyDate": "2023-07-08T20:47:38.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "bfb56bbc-05ea-42b1-93b2-261222d54dc9",
      "author": "Ryan O'Donnell",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVwtzjriwjGI-LkS5yvbJXQ5-3Thd4nvHPyrgQQFf2GtOSI1BCLew=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2023-05-24T21:14:36.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Ryan! We're so glad we were able to meet your storage needs. ",
      "replyDate": "2023-07-08T20:47:38.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "2a58a7d7-1e50-43fe-a949-85223369cfb0",
      "author": "Scott Oglesby",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKtwbv70Isbwxj0KwPic7pTkDnW26FYuSKWSNENMoZX6220mw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "A great experience overall.  The staff were very friendly, responsive, and they did exactly what they said they would do.  The unit was very clean.  I will be back again in the fall for more winter storage.",
      "date": "2023-05-24T17:19:24.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Scott, thanks so much for your review! We are thrilled to hear your experience was great. We're glad our team was very friendly and responsive, and they did exactly what they said they would do. We're so happy to hear that your experience with the cleanliness of the facility has been positive! Please stop by the office or give us a call at 888-STORAGE if we can help you with anything! <br>",
      "replyDate": "2023-07-08T20:47:38.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "2c7554b5-52c2-4c44-afd5-b5a8f4c4865b",
      "author": "Evan Mettenbrink",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIr1UolbeU_nfJnxiH61yeySE4Ybg2afMLya3pjGdxa5Kk4ng=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "The staff was professional, quick, didn’t charge us unnecessary fees, and the service was affordable as we were able to take advantage of a first month free for short term storage! The location felt safe and we had no issues opening, accessing, or closing our unit and as soon as we moved our stuff out the cancellation process was very easy!",
      "date": "2023-05-18T01:16:15.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are thrilled to hear that you had a positive experience with our staff and services. We work hard to provide an affordable and secure storage solution for our customers, and it's great to know that we met your needs. We appreciate your business and hope that you will consider Extra Space Storage for any future storage needs. Thank you again for your kind words and high rating. Call us at 888-storage if you have any questions or need assistance with your rental! ",
      "replyDate": "2023-07-08T20:47:38.000Z",
      "tags": [
        "staff",
        "price",
        "access",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "b901b8fd-2a73-4453-ad1a-66896f9155b7",
      "author": "Theron Boudakian",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKhRDfZh5lm0-MjrgN4cq5Ojt3bYNxcfsAUo-gRKBKujLwFjw=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Customer service is top notch. An asset to the community",
      "date": "2023-05-16T20:50:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Theron!Thank you so much for the positive review. It's great to hear our team was able to provide you with the customer service you deserve! If you ever need anything don't hesitate to give us a call at (978) 218-7435 or stop by the facility! ",
      "replyDate": "2023-07-08T20:47:38.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b35d6ad1-8ca7-4c6a-9d97-5b391c7df7cd",
      "author": "Connor Lynch",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUY2Z_UHHyIr3pwEiq9V-oI0_Yt0GS5mFpUI9UHin4xGMJsxwF-=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-05-16T14:20:21.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi, Connor. Thank you for leaving us a rating! Your feedback means a lot to us! ",
      "replyDate": "2023-07-08T20:47:38.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "cd7d8a22-b0e5-4dcc-bf8a-a2483af3e3c7",
      "author": "Gary Tousignant",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ-wMWEMrdb5e9Jz8hDfNcQvZ7wnuVj0KzbmWKzJ_USufdjeA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-05-09T12:36:38.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Gary! Don't hesitate to reach out if you need anything!",
      "replyDate": "2023-07-08T20:47:38.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "41e7b639-7212-4473-b038-083d5f8f90db",
      "author": "Kris D",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLYvQMS5AG3F5smhXEr5v8_RB6EyMBn12E-6VW_Jid1O06pSBw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Friendly staff, very informative and upfront. Clean facilities with easy access, highly recommended",
      "date": "2023-05-06T22:10:47.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Kris. We're glad our team was friendly, informative, and great at keeping our property clean! Our team is here to serve you, so give us a call at (978) 218-7435 if you need any future assistance.<br>",
      "replyDate": "2023-07-08T20:47:38.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "53c81c95-08e7-45e9-94a2-a83e6a2996da",
      "author": "bobby cox",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKuDZQvREKZ6RK6dcw3J0Z3L2oVx20FuEkdNe5nWIeurQcUlQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The manager, Sharon, is the best! She is so helpful and friendly!",
      "date": "2023-05-05T11:55:12.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We think Sharon is great too! Thanks for the positive review, Bobby. We're glad she is so helpful and friendly! Feel free to stop by the office if you need anything! ",
      "replyDate": "2023-07-08T20:47:38.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "984f8e96-c9db-429d-bff1-207743a98af4",
      "author": "Stella Rich",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKyHR6IFLqR3pMtIYVguE_91vX2WFPQmx5IA8dx_8b3X4DqjQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great customer service, deals and nice environment",
      "date": "2023-05-04T23:02:07.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Stella!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (978) 218-7435 or stop by the facility! ",
      "replyDate": "2023-07-08T20:47:38.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "3532c528-a53d-474b-9e09-106b430b8e7f",
      "author": "kelley wallace",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJFpad0K7YKjHCWtevi00vMEszqnNk2CnAyM6blyzk_X10N3Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sharon the store manager is a sweetheart,  she was great ! If I ever need storage again.   Definitely coming back !!",
      "date": "2023-05-02T16:34:37.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the awesome review, Kelley! We work hard to meet the expectations of our customers, and we're happy to hear Sharon hit the mark for you! Don't hesitate to stop by the office or contact us at (978) 218-7435 if you need anything.",
      "replyDate": "2023-07-08T20:47:38.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "a6210970-a235-44a8-a1af-0b408ebf7135",
      "author": "Tina Gaud",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV5d_0D3oiof_8IqIwhlTprFjwvNFDNn-DRrM1lZBJmGvftBZE=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "Easy and friendly service. Price is great too!",
      "date": "2023-05-01T15:35:39.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Tina! We're committed to providing excellent customer service. We are so glad you are satisfied with your rental rate! Feel free to stop by the office if you need anything! <br><br>",
      "replyDate": "2023-07-08T20:47:38.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "3eca2e49-f287-41fa-b04d-7e733594e7fc",
      "author": "Emily Alejandro",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWSjPxbTVJkvvdawZnmrP2QnIcFb1JaRiLlbQhnxAte1ayx0i6v=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sharon has been wonderful since I moved my belongings into storage. I had some trouble understanding how to open my unit so I gave her a call and she came right away to help me open it up! She's got a wonderful attitude and is very helpful! Great customer service!!!! Highly recommend this storage location if you're in need of a unit!!",
      "date": "2023-04-28T12:32:41.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Emily, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Sharon! Don’t hesitate to call us at 888-storage if you need anything. <br>",
      "replyDate": "2023-07-08T20:47:38.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "8572e286-3231-45f2-8bcd-53e471fe081b",
      "author": "James Kelley",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocID0zpe5gXWBYb9trEjbJnXRB0wQOg6oGyabunfO1u_DDsWog=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very helpful",
      "date": "2023-04-26T20:07:48.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, James. We're glad our team was able to help! Our team is here to serve you, so give us a call at (978) 218-7435 if you need any future assistance.<br>",
      "replyDate": "2023-07-08T20:47:38.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "fa3dc9d3-df79-4808-9731-fa1edcaae1ba",
      "author": "Faceted Dreamer",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWexKIBpV5DV6pP6ZQnryWBEc1oOYa_THbagJNh8JP4p0Uz-tk=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "We moved to this facility last year from another company in dracut and are extremely happy that we did. Sharon keeps the ground immaculate and is always available for any questions or concerns. The staff is always polite and willing to help. The customer service is top notch here, I didn't get that with the other dracut facility. It's also nice knowing your items are safe and secure. The property is very well lit and always being watched over, I personally find that comforting. Lastly, there entrance gate is always operational and secure which is priceless! We like Extra Storage enough to upgrade our space to a larger unit and have decided to store our property long term.",
      "date": "2023-04-18T22:04:39.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Faceted, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Sharon! If you need anything, do not hesitate to reach out at 888-storage. <br>",
      "replyDate": "2023-07-08T20:47:38.000Z",
      "tags": [
        "staff",
        "price",
        "access",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e5382f7c-f173-48ba-a972-a2fcf81b92fa",
      "author": "John t Collins",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLqiNwN_tYHlswgAn-cztFRl664V7rZjimSGi2j36PW9dsbTw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Staff at extra space storage where very helpful, professional, and very kind - I will recommend extra space storage to friends and family\nThank you\nJohn collins unit #371",
      "date": "2023-04-14T14:11:02.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, John. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!",
      "replyDate": "2023-07-08T20:47:38.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "5a0c8baa-a426-44f2-9a84-0071024579ac",
      "author": "Breanna Rivera",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIr5YdZhPkK7UYK6qjf_cxrziavjNtiwcadbuAWzPZv4hrP4-hh=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-04-13T18:05:32.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi, Breanna. Thank you for leaving us a rating! Your feedback means a lot to us! ",
      "replyDate": "2023-07-08T20:47:38.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "1c2163d8-8089-4167-abec-35796378cd28",
      "author": "Ann Tae",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWdcBYnLyr3WxLhg5YMDazDBDnUOgYfTgf5BV8GsdNCQ0qP54j4=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Free lock and 1 month storage. Great and fast customer service.",
      "date": "2023-03-27T15:20:43.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Ann. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.",
      "replyDate": "2023-07-08T20:47:38.000Z",
      "tags": [
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "ad558416-1f3a-43cd-9cbf-9b53bbdb6e85",
      "author": "Maureen DeMoura",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLGrFySJTyeDqGj8JpBr9PNm4u8fod7dW4rXXVmdPKJ9_aB=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "My experience with Extra Space Storage in Dracut was extremely pleasant.  The Manager went out of her way to assist us in every way.",
      "date": "2023-03-27T14:10:52.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Maureen. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.",
      "replyDate": "2023-07-08T20:47:38.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "f18d2323-e35f-4b17-8e0f-7b106cc20f92",
      "author": "Bhavana S",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUZf-Xj_LN7Wiat9U8PA_7mGzDsl3ocNaAJiEVYADVgzX_SwMJL=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Had a very positive experience. The whole process from beginning to end was super smooth and convenient. The customer service was great and the units were clean.",
      "date": "2023-03-21T21:37:57.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Bhavana! We're happy we were able to provide a smooth rental experience. If you need anything, do not hesitate to reach out at 888-storage. ",
      "replyDate": "2023-07-08T20:47:40.000Z",
      "tags": [
        "cleanliness"
      ],
      "sentiment": "positive"
    },
    {
      "id": "de00ef35-3166-43aa-80ca-523e0cf44baf",
      "author": "Tasha Robinson",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLUWhbIhQlEgrfTz05CBNJn_Wjl8tJGOm4AK2wEiebfTXTALw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The online application was straight forward and easy to do ! Got the storage unit the same night. I really loved how the next day they called and introduced themselves. Very professional facility highly recommend.",
      "date": "2023-03-21T14:50:22.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind remarks, Tasha! We're so happy to hear we have your recommendation! Don't hesitate to reach out at 888-STORAGE if you need anything! ",
      "replyDate": "2023-07-08T20:47:40.000Z",
      "tags": [
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "3fd3d745-8f03-4833-9154-5016051fa37a",
      "author": "Kelly Welch",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU_QagMr5XhN0tA6fvvRimOkpUOJaKl7Ldd2IiIT8bYFZyCR2g5zg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "A woman by the name of Joanne assisted me.\nJoanne provided excellent customer service, took the time to answer all of my questions and took care of my needs in a quick timing manner.\nGreat experience and I would definitely recommend this facility to anyone.",
      "date": "2023-03-18T18:52:16.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Kelly. We are glad Joanne was able to provide exceptional customer service as quickly as possible. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you. ",
      "replyDate": "2023-07-08T20:47:40.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "03ae3519-2ea9-4c9d-8ece-9d1aff848edb",
      "author": "Lina Rijo",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL028ckWdbKHZ34nkDYZC6aab2mkRK7_wDdSaXFRj30HTeAVA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very professional clean environment definitely worth it",
      "date": "2023-03-12T18:38:40.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Lina, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and professional staff, so we do our best to make sure we are able to provide that! As always stop by the office or call us at 888-storage if you need anything. ",
      "replyDate": "2023-07-08T20:47:40.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e807a736-8e59-4a1a-b989-7a3fa571dcd9",
      "author": "matt brophy",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJIejGIiUrIU_qrRpqE7AY8uSgOZd9xgA3_yUm1rqlLnwNthw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very helpful service, fair pricing and clean facility",
      "date": "2023-03-11T18:38:30.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Matt, thank you for the 5-star review! We are so glad you are satisfied with your rental rate! We're so happy to hear that your experience with the cleanliness of the facility has been positive! As always stop by the office or call us at 888-storage if you need anything. ",
      "replyDate": "2023-07-08T20:47:40.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d8806d75-20fa-4962-a4f6-f0bfa4dd1ac7",
      "author": "Moneyrot Pola",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWa90wLDSm-09D-jdoFa4h4_UE89EQd-UawZ5y1uzkh28AUiDkG-A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Really accommodate your needs if you need extra time. Was really easy to get a storage",
      "date": "2023-03-07T21:04:47.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Moneyrot, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (978) 218-7435 or stop by the office if you need anything!<br>",
      "replyDate": "2023-07-08T20:47:40.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "ca0ef6b0-c641-4714-9a61-26e04ee46d22",
      "author": "Manuel German",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJOndBDGmAHBpnQ33Noc06W8UrUO93YEQrj3BZl_HJhsYfc=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Best storage I ever been to so far super clean the storage are all perfect size all staffs that I seen so far all super nice thank you",
      "date": "2023-03-05T12:44:37.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Manuel. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!",
      "replyDate": "2023-07-08T20:47:40.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "fb7611e6-4b8b-406d-b674-f80399715abd",
      "author": "kenia rivera",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU-S-A0Bejr68sYd2UL-DmbJ8ZP92PwfqzUAyVX6mJM7HbXBglJ=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "It's only been a month using their storage service, so far so good! Easy to access my unit and to reach the office if I have questions/ concerns. The staff are also very friendly and helpful.",
      "date": "2023-03-04T19:13:17.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Kenia, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, helpful staff, so we are thrilled to hear that you had such a positive experience renting with us! Please give us a call at 888-storage if anything comes up! <br><br>",
      "replyDate": "2023-07-08T20:47:40.000Z",
      "tags": [
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "6848a523-f789-4aa8-8d1f-cbe9e47ca050",
      "author": "MissNicki143",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX9c6ZRVQr0tEEUh7EcUy_RiMfi29bDNqHqYqXkS0b-uteYgys=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Easily accessible, convenient and affordable.",
      "date": "2023-02-28T00:58:29.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We aim to provide high quality, yet affordable spaces for our customers to store their belongings. We're so happy to hear you feel good about your rental! Thanks for the review, Princess. Call us at 888-storage whenever you need us.",
      "replyDate": "2023-07-08T20:47:40.000Z",
      "tags": [
        "price",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "3cc9c29d-99f5-4123-b179-2a6cd1529527",
      "author": "Pedro Bolarinho",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX0rSAZz38eEm1Vwla77TXQT7yoDpcTz_JlFxKo1UeA5IcK9SZQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-02-20T18:36:18.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Pedro! Don't hesitate to reach out if you need anything!",
      "replyDate": "2023-07-08T20:47:40.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b8a96159-9c77-42fb-b0ba-71141daaf690",
      "author": "Elizabeth Lussier",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVufgOmUel_UacjuC-wX-tSi3hp9tOKvY9rNsQcDzamk2XWud2pcA=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Clean & easy to get in/out of",
      "date": "2023-02-19T01:01:43.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Elizabeth, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! As always, give us a call at 888-storage if you need anything. <br><br>",
      "replyDate": "2023-07-08T20:47:40.000Z",
      "tags": [
        "cleanliness"
      ],
      "sentiment": "positive"
    },
    {
      "id": "ab7a0c5e-6cc5-4933-88d7-d45778769553",
      "author": "Adam Desrosiers",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKUZlmmcYRYM1GH2TKonb_YS3I1VM43vUEAdDl2tnFzVuhxTQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I had a really good experience here, everyone was very helpful and friendly. I will definitely use them again in the future.",
      "date": "2023-02-17T15:22:02.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Adam. We're glad our team was helpful and friendly! Our team is here to serve you, so give us a call at (978) 218-7435 if you need any future assistance.<br>",
      "replyDate": "2023-07-08T20:47:40.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "71beba01-8dbe-4425-ab42-d9aa3f06c99e",
      "author": "Erica L",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI5QWFYZpoMc532ZiWdl10-hNYANrkJzLNV2KNIkEp-J-Q2_g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "This is the best storage place I have ever used. Sharon is awesome. She is always very helpful and is so sweet to talk to.",
      "date": "2023-02-07T18:48:29.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Erica, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Sharon! If you need anything, do not hesitate to reach out at 888-storage. <br>",
      "replyDate": "2023-07-08T20:47:40.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "eba48bee-75fb-4000-9b5b-3b2c862cd8af",
      "author": "Steve Bedard",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJe-7a9mxjIgwkxWk-azh7RQpfWmTsdE93lV-_ytLpBy4JkoA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very easy access, great location and well maintained",
      "date": "2023-01-31T20:59:48.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Steve, we are happy to hear this. Thank you for the 5-star review. Reach out if you need anything, please.",
      "replyDate": "2023-07-08T20:47:40.000Z",
      "tags": [
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "f3cf1f31-9d0a-4761-b2b9-cf8499722966",
      "author": "sean Lajoie",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUz3d2sdLq4b0EGfAhqC4zmaWrVpLsAgVSgxndc9FnDMwwp81z8=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Clean storage with no issues",
      "date": "2023-01-30T15:27:42.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Sean, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! As always, we're here to help at 888-storage whenever you need us.",
      "replyDate": "2023-07-08T20:47:40.000Z",
      "tags": [
        "cleanliness"
      ],
      "sentiment": "positive"
    },
    {
      "id": "5c10ce66-8e04-427f-a59d-80487cf518d7",
      "author": "Alyssa Murdock",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXRCte7g9XGqlcsPtcpMBUN3DIoo1-W08eX8IufD4Bqa_IsaR7U=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-01-29T22:03:31.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Alyssa, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything! ",
      "replyDate": "2023-07-08T20:47:40.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "93c66045-c720-4639-8c90-37b316c71a99",
      "author": "Brett Brownell",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIr0v0MMCwa8QXeB9pathQ93oHORqRvCF3PP2o3Zdzj1sclPg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Highly recommended. Very helpful and nice throughout the whole process !",
      "date": "2023-01-29T01:00:58.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind remarks, Brett! We're so happy to hear we have your recommendation! We're glad our team was very helpful and nice throughout the whole process! As always stop by the office or call us at 888-storage if you need anything.  ",
      "replyDate": "2023-07-08T20:47:40.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "6dec8057-beff-493d-b593-c639af666cd5",
      "author": "Steven Bevilacqua",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLsAPAqwcEF0AS23n4gvQIOANDuZ8hOYp3q584s2NkeLmCflHg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-01-27T23:35:26.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the fantastic rating, Steven. We are glad we were able to meet all of your self-storage needs.",
      "replyDate": "2023-07-08T20:47:40.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "42ad3102-af96-444b-aeb1-abcc5928455d",
      "author": "Pamela Lora",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVaifPeZiITo2qnAx4YijO2ODLqTlFslA6vI5hTdAnC1aaOGaU=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The staff has been lovely to work with and answered all our questions efficiently. We have had no issues since we started renting.",
      "date": "2023-01-27T22:04:57.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the awesome review, Pamela! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (978) 218-7435 if you need anything.",
      "replyDate": "2023-07-08T20:47:40.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "673bc621-75e9-4049-9e98-98744488738d",
      "author": "Jeff Boucher",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWL7odJJUz3Ejr95R4Ot0WKt0H1YQ2O90ooz5VY-qXa_PRLXZ3O=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-01-27T20:54:39.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team appreciates your rating, Jeff. Thank you for being a loyal Extra Space Storage customer!",
      "replyDate": "2023-07-08T20:47:42.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "d1fcfc65-81fa-4c2e-bada-641aff9d0560",
      "author": "Elizabeth perez Rivera",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWBu2hIlMlBCN4NwqsCrmiFwoAOB6XdkslLZT6UcTz3Z3wkZzJn_A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-01-27T18:27:42.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Bebe, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
      "replyDate": "2023-07-08T20:47:42.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "ac0ab2a2-9c0f-428f-90ab-398709bbce15",
      "author": "Jasmin Rodriguez",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVXiGv3XndcdEo5QGBruDBbVlBfM3b20vvQtUAVF_XAH64l0PM=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "As soon as I set up an account the owner called me to ask if I had any questions, concerns, or needed any more information on the unit. Customer service is amazing. From what I’ve seen & heard from others that have rented from here it’s the nicest. Fair prices and property is clean.",
      "date": "2023-01-12T19:48:19.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your feedback, Jasmin! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. We're always here to help at 888-storage if you have any questions or need assistance with your rental.<br>",
      "replyDate": "2023-07-08T20:47:42.000Z",
      "tags": [
        "cleanliness",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e0633978-5ae7-40bb-a4e5-5559a5c38354",
      "author": "Candy Medina",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUfQi6d_OWNc2hbNzFRjHT_jyZLoVaev6yM2PodGTEc6gYk17nP=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Dracut location has great customer service! Very tentative and patient.",
      "date": "2023-01-11T23:08:45.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hey Candy. Thank you for leaving us a review! Your feedback means a lot to us, and we are glad to hear that our team was tentative and patient. Call us at 888-storage whenever you need us.<br>",
      "replyDate": "2023-07-08T20:47:42.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "a85a3739-115c-44bd-97e9-c253f8ef5b67",
      "author": "Dan Gillis",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVuHjhnc74PhikFZaApLFWtbWlUyYLCYMw24eLOQOCVF9VXIgu-=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "I don't usually post reviews, but the person who works at the Dracut MA location could not have been more helpful.  I had a particular billing question and she was kind, understanding and told me she would look into it and get back to me.  I said thank you and within about 10 minutes she actually called me back to tell me she resolved the issue.  She really helped me out and I am very appreciative.  That's what I call excellent customer service.",
      "date": "2023-01-11T21:27:09.000Z",
      "verifiedTenant": false,
      "featured": false,
      "tags": [
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "19946267-a4e8-4c46-82bf-2d974907380b",
      "author": "June Dambrosio",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV2vlAW3SmW0YY_RhqIzhC2Psyvf7mL_2ALL6PaRVcC6CO-l_vp=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-01-10T19:58:45.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello June, thank you for your positive rating!  Please stop by our office or call us at (978) 218-7435 if you have any questions.",
      "replyDate": "2023-07-08T20:47:42.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "7bbab6e9-d955-4175-a184-b6ccafe3ca2c",
      "author": "Ry Des",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJg2IlKB8ctUBXm_bgvgkav6STk4SYfQesJgzFnE4AEQEXNwdE=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2023-01-03T21:26:41.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're happy you had a great experience, Ry! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
      "replyDate": "2023-07-08T20:47:42.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "ede0fe53-88be-4b3b-b177-797203a5789b",
      "author": "Shannon Steede",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVlrG0KgeLdIASpiy9KF1p8CpX2TXwr-nfBZcNAw8WPD4Z1vZSbHA=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Easy as pie! Nice facility and well run. Thank you for the help!!",
      "date": "2022-12-30T17:26:57.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your review, Shannon! We love to hear that our customers are happy with Extra Space. Please give us a call at 888-storage if anything comes up! <br>",
      "replyDate": "2023-07-08T20:47:42.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "bcc22897-9987-4e5f-82f5-0a6dfa326910",
      "author": "snoops1959",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJe2aha3t4IKb1KopneVdXl_cmH3e6KtM7xNNOAB3g6Jm2DkA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "If you're looking for storage, this is the place for you.  I was very pleased with the service and the office personal.  the storage is very safe.",
      "date": "2022-12-13T20:27:02.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Snoops1959! We're committed to providing excellent customer service and secure facilites. Email us at customerservice@extraspace.com if you need anything!<br>",
      "replyDate": "2023-07-08T20:47:42.000Z",
      "tags": [
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "3137a9db-74ae-4098-a2b3-ef38995a7d87",
      "author": "Jared Z",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJvX1qu9nFq7QHs9JI51y32xRTnFT6du-dUq00DoS0NDma68xc=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kevin was great!",
      "date": "2022-12-09T21:07:23.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the awesome review, J! We work hard to meet the expectations of our customers, and we're happy to hear Kevin hit the mark for you! Don't hesitate to stop by the office or contact us at (978) 218-7435 if you need anything.",
      "replyDate": "2023-07-08T20:47:42.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "9ce7e32c-91ef-42e4-8495-c3b73963686a",
      "author": "Lynn Dube",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU88NxLbmtUWLZxgUEJhbKWWMS0ufURG-Hx4OPCHor8B96VMyI=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great experience,  never any issues...",
      "date": "2022-12-07T00:52:37.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the awesome review, Lynn! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Call us at 888-storage whenever you need us.",
      "replyDate": "2023-07-08T20:47:42.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "f9f5801b-6a24-4d56-8fc7-c95d8c523655",
      "author": "Karen Butler",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKUJC8u_Z-pS2IajT1-X-6cDfgySFdeh938jWtT2-clF0c3SQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sharon was awesome. Went over all the details with me and answered my questions thoroughly. Very clean and close by. Also the first month free was a bonus. I'm glad I picked this facility to store my stuff.",
      "date": "2022-12-06T15:34:53.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the awesome review, Karen! We work hard to meet the expectations of our customers, and we're happy to hear Sharon went over all the details and answered all your storage questions. Call us at 888-storage whenever you need us.",
      "replyDate": "2023-07-08T20:47:42.000Z",
      "tags": [
        "cleanliness"
      ],
      "sentiment": "positive"
    },
    {
      "id": "34b6ea80-82bf-4baf-b118-b15f894de7eb",
      "author": "Joseph Njuguna",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKAr3HSxnz93YYsJUHRVS-mnMLfZtaJbZ7cDBKa-ladB6krng=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Extraspace is a great place to rent a unit of storage. The staff went an extra mile to make I was satisfied with  all my questions and offer me one month free.",
      "date": "2022-12-02T02:29:34.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for sharing your positive experience, Joseph. We're committed to being your go-to stop for all your local storage needs! We're glad our team went the extra mile to make you satisfied with all your questions and offered you one month free. As always stop by the office or call us at 888-storage if you need anything.  ",
      "replyDate": "2023-07-08T20:47:42.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "6f556f1c-1222-40be-8989-38a707da1edb",
      "author": "Anthony Rodriguez",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKAm8YY2elDZi1LyVgUgCskzFed0MdSHl-MW4s9VtD1lQ1mD6g1=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great people and great storage area. cant ask for more, nice and secure plus close to home. highly recommend!",
      "date": "2022-11-30T21:24:14.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Anthony. Thanks for the positive feedback. We're so happy we have customers like you. If you have any questions, let us know at customerservice@extraspace.com.",
      "replyDate": "2023-07-08T20:47:42.000Z",
      "tags": [
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "25e96ee3-aa79-4824-9b6e-c72eda414e16",
      "author": "Madears",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV-Xxbka39f3OymboZjh2LdNNUrwJrLqCWY8JOxjpyiW0uncyAG=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "This space always has the greatest customer service and very attentive. I’m nosey so seeing the space is always clean is an extra bonus. Looking for good space in southern nh or methuen dracut area it’s easy to get to hit them up.  Cooking with Uncle Slide Approved.",
      "date": "2022-11-29T15:50:17.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Madears! We're committed to providing excellent customer service and clean space. Don’t hesitate to stop by the office if you need anything. <br>",
      "replyDate": "2023-07-08T20:47:42.000Z",
      "tags": [
        "cleanliness",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "4acd7f22-ccf2-428f-af4b-f8dbdb9eac1c",
      "author": "Jennifer Duplessis",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJkOTWOPeMrPDzWynOXSW9XBgm0o6_NoBgswf0ESRnWkOfglg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-11-20T14:28:29.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is grateful for your rating, Jennifer! Thank you for being a loyal Extra Space Storage customer! ",
      "replyDate": "2023-07-08T20:47:42.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "0dfc1577-184f-434d-bc3a-47a8a53f8ced",
      "author": "Paula Hartt",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI7pLi8rl91Y-D1G-DKIejRESiD9gBsOL7kP9n4mLZvi2KB5A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-10-10T13:54:17.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Paula, thank you for your positive rating!  Please stop by our office or call us at (978) 218-7435 if you have any questions.",
      "replyDate": "2023-07-08T20:47:42.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "5bd8638f-7b8a-44d3-908a-c4a9e6001efb",
      "author": "George Melendez",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXhrZ8ER4zWBHlHb8i0qZS4tg7xAAzQ_2ol6Rn3Qfyh908c2sIN=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Hello my brother-in-law  Fernando and my sister got this space for me while I served in the military and all I got is great things to say about the service I've been getting  very helpful  and professional Sharon as well as Larry are awesome  thanks for you help always 😀 👍\n\nToday is Saturday and just spoke with Sharon and got say she was as great she was on the phone will highly recommend this place to everyone....",
      "date": "2022-09-24T15:39:57.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi George, Thank you for taking the time to leave your review! We pride ourselves on having a helpful, professional staff, so we are thrilled to hear that you had such a positive experience renting with Sharon and Larry! We are thrilled to have you store with us. As always, give us a call at 888-storage if you need anything.",
      "replyDate": "2023-07-08T20:47:42.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "620ccb3b-3a68-4ec6-9162-37635b20528f",
      "author": "Lore Meuse",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocILHDVxixiY7ZsegQeKnZeZn0B4ialggqbo3jejKzgR3xSj31Jf=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2022-09-18T10:48:45.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Lorelei! We are so glad we could provide you with a 5-star experience.",
      "replyDate": "2023-07-08T20:47:42.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "1462e775-028b-41cc-9f75-dcabc032369b",
      "author": "HJ H",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL4hoSF-ubBZZzFgRKzy2hOlJqec_OxDkm0ooAtKWfFTmUpzg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Helpful staff made whole process easy. Storage locker was clean and nothing happened to my stuff.",
      "date": "2022-09-14T21:03:02.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your feedback, H! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs.",
      "replyDate": "2023-07-08T20:47:43.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "9ea2f5f5-3c09-4480-8e3f-d1390835bae0",
      "author": "Tera Dactyl",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK9HZEu6B39UHnvG9_io4rKwN6x5HcKp9RnlhFLinNNifCZe3U=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-09-12T21:03:11.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks, Terence! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (978) 218-7435 if you ever need anything.",
      "replyDate": "2023-07-08T20:47:43.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "a42373c3-36ea-40c3-9fd6-fccf31db71f3",
      "author": "Myles O'Keefe",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJOW4-wAousCK3KmUw5cAqwnRmu_eZTLO_J8pRsISodAX3qgA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great service! Friendly staff! Worked with me on move out date. I would rent again from Extra Storage.",
      "date": "2022-09-07T22:10:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Myles! We're committed to providing excellent customer service. Please let us know if we can be of further assistance at 888-storage!",
      "replyDate": "2022-07-08T20:47:43.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "11ba90bb-e92d-409c-a74d-093955d8beda",
      "author": "allison pelkey",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLf-x_tRU5eu7RhlmrA2w_eqIzM2K1CIp2x8SuUUa-8r4y7fw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-08-27T19:05:22.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is grateful for your rating, Allison! Thank you for being a loyal Extra Space Storage customer!",
      "replyDate": "2023-07-08T20:47:43.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b5af3cce-f3d8-46c8-b0d3-d3750968fbd2",
      "author": "Cody Page",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKvKgka63i5ElMcXOZp4g37cDk8sMYyqt6myXT1zLlxWx6JuA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-08-22T16:13:20.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Wow, thank you for the 5-star rating Cody! We are grateful for customers like you.",
      "replyDate": "2023-07-08T20:47:43.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "4c319fcc-c863-4f04-a54f-db765e6fc491",
      "author": "Jonathan Takahashi",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV-Z2TXZav5Mx0EsdCsybBpuPlgvXgo6wUbAyZhi25seVwC604=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "This place really relieved a lot of the stress from moving. The units were clean and the service was great. Two standout moments were when they gave me the first month of a second unit free even though I only needed it for a month, and when they called me to let me know my lock wasn't set correctly after an evening inspection. Staff was always helpful and friendly. Prices are very reasonable compared to other options.",
      "date": "2022-08-15T17:38:55.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Wow, thanks, Jonathan! It's great to hear that our team was helpful and friendly. We appreciate our customers and work hard to keep the facilities clean to make sure we are exceeding your expectations! Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.",
      "replyDate": "2023-07-08T20:47:43.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "price",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "71c62385-d069-4772-a8a2-c83b845d10fc",
      "author": "B B",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIbcgqaUWGxCotrsj10ZUssRnF--_R3BVVFmopmtGOcdyOP9Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sharon was great, service was quick.",
      "date": "2022-08-10T22:15:08.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, S! We're happy Sharon were able to provide a smooth rental experience. If you ever need anything, feel free to stop by!",
      "replyDate": "2023-07-08T20:47:43.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "40e2d72b-ccf5-4ab3-a955-1cbc9427f1d3",
      "author": "Ricardo Rosado",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLoyw3SoFc--LVDHA3bePMKWnqrO78Whtn3Hhv79KSlUHFPS60=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Thankyou was very quick and easy good space",
      "date": "2022-08-05T15:26:43.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi, Ricardo ! Thanks for the positive review, it means a lot to our team. Please call (978) 218-7435 if you have any questions about your rental.",
      "replyDate": "2023-07-08T20:47:43.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "3fbcc240-7e44-4fa0-9556-75385888a8a1",
      "author": "Tommy Spillane",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ2rT2jTzTLn5YEbwDqLPQqAHnzTgdW7rUxPqgpbmIRo2sDsA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-08-01T21:11:04.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Tommy, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
      "replyDate": "2023-07-08T20:47:43.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "d6a12e03-c4eb-46fb-b2fa-b39a435acdb3",
      "author": "Gerald Hebert",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLpNdCy2dhWN8zF_NshPnVDRlQuQbBkSyct6j719rdp_lg9Sw=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "",
      "date": "2022-08-01T16:39:47.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team appreciates your rating, Gerald. We're glad we were able to assist you with your self-storage needs.",
      "replyDate": "2023-07-08T20:47:43.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "e14e3bc9-782e-468c-a768-77e0a6694644",
      "author": "Kerri B",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWawIMd5TDcYVoQudsxmEgK83cWncnP7skefkBEMqWGGQbGb6h9=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "We have had a storage unit before it became extra space so we weren't sure we'd stay but Sharon at the front desk has been amazing, the units are always clean and well taken care of. I'm glad we stayed. Also it is very hard getting out of the gate if your on a motorcycle. Any chance we can get a pin pad on the inside?",
      "date": "2022-07-30T20:06:59.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We think Sharon is great too! Thanks for the positive review, Kerri-ann. We prioritize providing clean and well-maintained facilities and are so glad to hear your experience reflects that. Your suggestions will be reviewed internally so we can work on improving your experience! Give us a call at (978) 218-7435 if you need anything in the meantime.",
      "replyDate": "2023-07-08T20:47:43.000Z",
      "tags": [
        "cleanliness",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "7632a6a8-b1ad-46a7-91e5-a98bc9835b28",
      "author": "Stephanie Moran",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU7C4zt6clD-5II-4Fy94hOGpEkGYNN-sgii6p9WCKKZ7YGSePKCQ=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Clean. Private. Secure. Reasonable prices. Friendly and reliable staff.",
      "date": "2022-07-28T14:21:06.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Stephanie, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Please stop by the office or reach out to us at 888-storage if you have any questions!",
      "replyDate": "2023-07-08T20:47:43.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "price",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "3ef494af-5169-45d0-b092-921ac78c7cd6",
      "author": "Sam Hantzis",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIONVa9G348-B2SBP80cLNoJ7vlSYXNGlMBcf5cHXAfdyhRvQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Customer service was excellent",
      "date": "2022-07-25T20:14:49.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Sam!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (978) 218-7435 or stop by the facility!",
      "replyDate": "2022-07-08T20:47:43.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "c1e64813-c600-4677-a379-8f0557255fb2",
      "author": "William Correa",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXEWjsGGyfPHXKapEFInMyLLDeMsRRWP_kOVioHbZcZxjnuK6ei=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Good staff helpful and understanding\nSúper clean and good security would recommend for anyone looking for a good cheap storage unit",
      "date": "2022-07-20T21:22:48.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Popaa, thank you for your review. We're glad our team was helpful and understanding. Providing renters with clean and secure facilities is our top priority. Stop by our office if you need anything in the future!",
      "replyDate": "2023-07-08T20:47:43.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "price",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "81e70309-66ee-4dbd-ba7b-8c926e9ab521",
      "author": "Gabriella Hovagimian",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVRk8ulIN0bUzQpNIE0nJ5z3YHn-JV02OcEQLe_NT3TxA_8-0GaTw=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Sharon is simply the best at what she does! I read these reviews and she delivered. Knows her stuff, is kind, thorough, and helpful. Makes storage process a breeze!",
      "date": "2022-07-19T18:11:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Gabriella. Thank you for the review. We're so glad Sharon could meet your storage needs. Call us at 888-storage if you have any questions or need assistance with your rental.",
      "replyDate": "2023-07-08T20:47:43.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "50356a35-4950-4f5e-9545-61439f26b675",
      "author": "Juan Carlos Fonseca",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIZPrP7Gk_51RzQGJbTLtFNcvivcfoXLXJm5eLgj6b-t1-73Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-07-19T17:16:31.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks, Juan Carlos! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (978) 218-7435 if you ever need anything.",
      "replyDate": "2023-07-08T20:47:43.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "394c1c09-1a21-4c5f-8be7-ebfd9fcd107c",
      "author": "alex ayim",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWRRLKljBWMEaeyKzkYsMjmmFRndakYt37wKenPRZC1LoQb2J4D=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "They’re very responsive, very understanding and helpful. Extra storage always works with their customers to meet their needs.",
      "date": "2022-07-18T17:42:17.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Alex. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office or give us a call if there is anything else we can do for you!",
      "replyDate": "2023-07-08T20:47:43.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "643e5b4e-ecfa-424b-abad-1fe911f213fc",
      "author": "Scott J.",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXtSKD-Bv3CaEFiROlnu-Vjxj3Vfb9k1S5am3p1HuT04GkexcdWdg=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2022-07-10T15:03:55.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is grateful for your rating, Scott! Thank you for being a loyal Extra Space Storage customer!",
      "replyDate": "2023-07-08T20:47:43.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "979323b6-7724-4136-9759-5c2965939c26",
      "author": "Alaylton Ferreira",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWMvh5hfoP55qoan4uiC0Q9DlrcnXflwRru2H_qwLO_o0UqTSTQ1w=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2022-06-23T20:03:36.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the fantastic rating, Alaylton. We are glad we were able to meet all of your self-storage needs.",
      "replyDate": "2022-07-08T20:47:43.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "f9467838-3e45-4fe7-aad8-871eeda0670d",
      "author": "Jacqueline Leon",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIpKCk1Q_miMWx2DsVvw1Jx6BHhRp56jCBHDg0IKD1_O8fEzQ=s64-c-rp-mo-ba12-br100",
      "rating": 4,
      "text": "",
      "date": "2022-06-10T11:35:18.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for leaving a positive rating, Jacqueline. We're happy you trust Extra Space Storage with your belongings!",
      "replyDate": "2022-07-08T20:47:43.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "27cf9308-f76b-4a8a-8a28-a1470337f1be",
      "author": "Destiny Waite",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK2Ww7AfJam_9JaKWHBtLrEDTvN-EFgHOQFDrvqiOtOk2aYY_c=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-05-19T15:28:06.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Destiny, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything!",
      "replyDate": "2022-07-08T20:47:43.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "2d5db483-2b6b-452c-aeed-cf8f6ab4abe8",
      "author": "edner cherichel",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKdN_as4jhZJSsKVJM4jpKXt2kane5N4DXigISar1hWn5kVwQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-05-18T21:02:41.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the fantastic rating, Edner. We are glad we were able to meet all of your self-storage needs.",
      "replyDate": "2022-07-08T20:47:43.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "971761d9-5f0d-4c6d-8499-da45813bcf92",
      "author": "Stephen Carpenter",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKE8zNAud9ATJIw95hWiw0VSu3KSaCnhqPe9VaokYysFDRPhw=s64-c-rp-mo-ba12-br100",
      "rating": 4,
      "text": "I've returned to this location so they are doing something right, pricing, cleanliness and location.",
      "date": "2022-05-02T03:22:54.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for returning to Extra Space, Stephen! We value you as a customer, and we're so happy you've chosen to rent with us again! Let us know if we can do anything to help at 888-storage.",
      "replyDate": "2022-07-08T20:47:43.000Z",
      "tags": [
        "cleanliness",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "dc0297f5-5c80-470e-b31a-adaf6256b414",
      "author": "Jose Rodriguez",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWQ92j-g8CU4SumLufGDztTLWaW14oaTdQe_Q3v3phT6TWKu9s_=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "This is  a great place to rent a storage unit the staff are very helpful always available to help, the rental process is easy you can do it from their website quick & easy same as when you move out I recommend them 100%!",
      "date": "2022-04-27T02:12:13.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the kind words, Jose! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (978) 218-7435 if you need anything.",
      "replyDate": "2022-07-08T20:47:43.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "1f906833-a371-41d4-8c1e-9691d0809ce0",
      "author": "Rhonda Wojtas",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLwkKvQt096pmE8yYiLsglqX7ynFwJus9McJaIx0PmyCgr2gw=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Great and helpful staff. Stored our motorcycles thru the winter. Highly recommend them .",
      "date": "2022-04-20T01:13:21.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind review, Rhonda. We're glad our team was great and able to help! Our team is here to serve you, so give us a call at (978) 218-7435 if you need any future assistance.",
      "replyDate": "2022-07-08T20:47:43.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "9d5f9fd5-8b1b-4373-b3a4-9138b53a1ffb",
      "author": "Pete LaRoche",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWM3jZf5rPD3nMuUb2VbqbuVxicfY_WdfJ4_jr70Of1X-QMbzop=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Kevin is a great manager and person all around.",
      "date": "2022-03-20T22:09:21.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Pete. Thank you for the 5-star review! We're so happy Kevin could help. Please let us know if you need any assistance or have any questions. We are always available at 888-storage.",
      "replyDate": "2022-07-08T20:47:43.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "27ade7b7-81f4-4a19-a4b6-0e0ef2778bf9",
      "author": "Hexx Wrld",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLYM3MGqpOzhUUlamdDL5DmL7buHSw9OvrqPJOSlYNWKYG9oQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Best place ever cause of one reason and one reason only.  Sharon.  She is the best!  Never a problem always a solution wit her.   Thnk you again sharon",
      "date": "2022-03-11T22:55:33.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the awesome review, Hexx! We work hard to meet the expectations of our customers, and we're happy to hear Sharon hit the mark for you! We also think she is such a great asset to our company. Don't hesitate to stop by the office or contact us at (978) 218-7435 if you need anything.",
      "replyDate": "2022-07-08T20:47:43.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b1d41f41-d9b3-48ee-b120-16d518394910",
      "author": "Cindy Chrim",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK-87a9tFPDMjAvqqJIridTbk6qb9eFpRK_OAMdGZFiOcuvpw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-03-10T21:50:53.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Cindy. Your rating means so much to us!",
      "replyDate": "2022-07-08T20:47:43.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "abf08a7f-7549-4bac-ab31-b570683497ed",
      "author": "Patricia Russell",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIoc_ATA34zK-rjc7XgUiieHA4ufb0RDuNhQOaMi1RDuOiafw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Can only report so far on a couple of things as I’m a brand new customer. The front desk staff was very friendly, knowledgeable and efficient! The facilities are very clean. The drive up storage is conveniently located. The price was reasonable.\nPatricia",
      "date": "2022-03-07T18:57:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional storage solution in your neighborhood. Thanks for being a loyal customer, Patricia!  Stop by our office or give us a call at 888-storage at any time if you need assistance or have any questions.",
      "replyDate": "2022-07-08T20:47:43.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "price",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d6e26b6b-cb84-458e-ae4b-05c1ece402cc",
      "author": "John LaPlante",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKVFIJ7JaYv_Qu8GqZ51VxLFClPmScD6qyQ7R_nA_c8Y0Di3A=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Very clean",
      "date": "2022-02-15T13:02:31.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi John, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Please stop by the office or reach out to us at 888-storage if you have any questions!",
      "replyDate": "2022-07-08T20:47:43.000Z",
      "tags": [
        "cleanliness"
      ],
      "sentiment": "positive"
    },
    {
      "id": "98b6c1f5-b602-440e-b161-36b43df71805",
      "author": "Jason Ferreira",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXvnmWaQC7I7DBUaOP-ooIPevutM5I1ZrIjdpDMfj7_6LKMFd8w=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2022-02-11T15:50:43.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're happy you had a great experience, Jason! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
      "replyDate": "2022-07-08T20:47:43.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "6ff28ea7-1fd4-4324-9409-f7d1ce0fe478",
      "author": "Dan Iggy",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLpgDI1Zup6K-315uBT2FRmuVa_EueD6K6O7ZAh1w64xE07Mw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-02-05T12:35:59.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Dan. We're glad we were able to assist you with your storage needs.",
      "replyDate": "2022-07-08T20:47:43.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "c7739cc8-2842-4b19-94ae-11b9cea2dbdf",
      "author": "Fred Santosuosso",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIaXaWDosLi0MLMsBHp6Px82yxFYIBdzbiXmNWnZz_C1QVEJg=s64-c-rp-mo-ba12-br100",
      "rating": 4,
      "text": "The place is overpriced as the price keeps going up. But the customer service is outstanding!",
      "date": "2022-02-01T06:01:51.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're sorry to hear this, Fred Santosuosso. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. We are glad our customer service met your expectations! Thank you for choosing Extra Space. As always, give us a call at 888-storage if you need anything.",
      "replyDate": "2022-07-08T20:47:43.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "3cf06ff2-8703-4f14-99b3-d06b9ad813bb",
      "author": "Sandra Perry",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIIZnxFoPr43Xv_Qnnib1spKE8FKWpr9CMQgkzvlIbQmwD__Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sharon was amazing. She was extremely helpful in the entire process and couldn't have asked for more.",
      "date": "2022-01-08T15:34:09.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Sandra. We're glad Sharon was able to help! Our team is here to serve you, so give us a call at (978) 218-7435 if you need any future assistance.",
      "replyDate": "2022-07-08T20:47:43.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "a1b44520-da20-4ec0-84a9-8259cfb86902",
      "author": "adamd753",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIMl_P1ASxuDZS3nKVG3vmtE145LBYkiUJ6jG6PlAngwgcFgw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The customer service is excellent. I had a pleasant experience.",
      "date": "2021-12-30T15:21:01.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team appreciates your rating, Adamd753. We're grateful to have you as a customer. Don't hesitate to reach out to us at 888-storage if you need anything!",
      "replyDate": "2022-07-08T20:47:43.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "fabb3cf3-1855-4e82-a4b5-a71679436035",
      "author": "Carlos Brambila",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK36TNtmVSgKnvNLHUrKQLyMsq0X-MOk7kIGy4fT1j3DvBlG9U=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-12-18T16:52:17.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the 5 - star rating Carlos! We are so happy you had a great experience. If you ever need anything feel free to call us at (978) 218-7435.",
      "replyDate": "2022-07-08T20:47:43.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "4f9490f1-b730-4eef-a709-aa60075a5cf7",
      "author": "Patrick Adesanya",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLPQcp5BX0oTo53MTkhvBJUOU2LI5OMVW1c_HWdOvPaBwJzNA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-12-07T05:15:36.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Patrick! Please let us know if there's anything else we can do to assist you with your storage needs.",
      "replyDate": "2022-07-08T20:47:43.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "89fab398-d8f6-448b-af27-25526eaa428c",
      "author": "ismarely gabin",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJLmHce1EYhVbCysyPshah7oK9MG47iN_4s9NqgTUw_XdekfA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Customer service was awesome, explained every detail about storage, size is awesome, pricing is awesome. Thank you.",
      "date": "2021-11-27T18:58:40.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Ismarely, thank you for the 5-star review! We are so glad you are satisfied with your rental rate! We're always here to help with any of your storage needs. Don't hesitate to reach out to us at 888-storage if you need anything!",
      "replyDate": "2022-07-08T20:47:43.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "4aad4d96-2317-4480-a0d7-3ae58792d83b",
      "author": "Dennis Eisnor",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLTY9rn2LF7utCRZALWxviG7FzgiupLWwAc4NqWI37SCNlUXA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Extra Space was very pleasing on the phone when I would call.\nSharon was very helpful when I called an asked a question.\nMy overall experience was very good.",
      "date": "2021-11-24T23:35:02.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Dennis. We're glad Sharon was able to help! Our team is here to serve you, so give us a call at (978) 218-7435 if you need any future assistance.",
      "replyDate": "2022-07-08T20:47:43.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "9f4df282-4cae-495b-a275-babc61a0538b",
      "author": "Steven Hammond",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJhcYGb04JQw_5pVe7w-mdcsgFV0oCNewqMORsRC2y6iomngg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sharon helped out alot. Great customer service.",
      "date": "2021-11-20T03:38:08.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Steven, thank you for your review. We're glad Sharon was able to help! We're committed to providing excellent customer service. Give us a call at 888-STORAGE if there is anything, we can do to assist you.",
      "replyDate": "2022-07-08T20:47:45.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "ed120257-de03-493b-b727-e3bcc15ee820",
      "author": "Ires Reis",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVrS2CVT--YqpJAdA6KyHit4mxBLTiwP7KVmKaUZbScSd9Ek_bQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-11-19T17:41:29.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Ires! Don't hesitate to reach out if you need anything!",
      "replyDate": "2022-07-08T20:47:45.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "25e518a0-370c-4ea0-a3b6-e1a527435a15",
      "author": "Keith Murphy",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIAu0g8DJ3QLU9mh_AqDp_j-zA5kE4AJ5VPCk-ZZteGw6CRTw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Next level customer service, 100% recommended!!",
      "date": "2021-11-18T20:38:03.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind remarks, Keith! We're so happy to hear we have your recommendation! Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.",
      "replyDate": "2022-07-08T20:47:45.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "1490d4b6-6aca-4650-bf73-0c9ca576b7a2",
      "author": "Madeline Maldonado",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVDO5UcGSn9uJvL3KXl5-lAm_DnbXqt_Gn1ONw7IAgtnXFDDNUdAg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-11-07T19:56:41.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're happy you had a great experience, Madeline! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
      "replyDate": "2022-07-08T20:47:45.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "dc77cf93-2452-4014-8238-b503af4e0b72",
      "author": "Felicia Mcfarlane",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWMipJwMEiGenRoT6bMw_8RiF9OOFHN-MDuPQUHjec_wzELu9GBRg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Excellent customer service. Polite, friendly, mindful, and professional. They are very resourceful and adequate, reasonable pricing for any size unit! I highly recommend joining if you're looking for space. As for Sharon Munro, I really appreciate her service as well as her kind words and ability to efficiently help me!",
      "date": "2021-10-27T21:18:15.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Felicia, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with Sharon! Don't hesitate to reach out to us at 888-storage if you need anything!",
      "replyDate": "2022-07-08T20:47:45.000Z",
      "tags": [
        "staff",
        "price",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "3ac27562-6d4f-4453-9cdc-f3bc50df1847",
      "author": "Mikey Hersom",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKVEI0ix4_Xu4JAwoQpl3EZfHHUZToiYWwMd2upY_VpV7qKvw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-10-26T17:14:16.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Mikey! Don't hesitate to reach out if you need anything!",
      "replyDate": "2022-07-08T20:47:45.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "00bdb30b-787d-4cc6-9a8a-802a5f9e6b49",
      "author": "GLOBOWAY ENTERTAINMENT",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW0v5yrkMjD-0gWvUHJqi_M1YK7-t_0tUnk2iq0XtMMGQAV7EjG=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-10-19T22:38:36.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Globoway, thank you for your 5-star rating! We're so glad you had a good experience with Extra Space.",
      "replyDate": "2022-07-08T20:47:45.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "32e6020e-d080-4968-9a9b-5733f6d2b77a",
      "author": "David Ohearn",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKl5WbIpF3G5r2ujkyYb_RKrLuIMrHpZ2oedxs9c-uBqaaS7A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-10-18T17:30:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We appreciate your rating David! We work hard to keep our facility in tip-top shape for our customers.",
      "replyDate": "2022-07-08T20:47:45.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "76d977ed-8194-49b9-947b-ce271c0dd4e7",
      "author": "Tim Root",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUmEYeDAvE9T6DYXoA48Jsg-7Xq1E_KRylWOfY_PLteH82USYVz=s64-c-rp-mo-ba12-br100",
      "rating": 4,
      "text": "Clean, dry, and open!",
      "date": "2021-10-16T16:36:10.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Tim, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out to us at 888-storage if you need anything!",
      "replyDate": "2022-07-08T20:47:45.000Z",
      "tags": [
        "cleanliness"
      ],
      "sentiment": "positive"
    },
    {
      "id": "9165ace1-6c33-4d78-9172-c0c1d1b04ae3",
      "author": "Nestor Gonzales",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLNrbr3gi2xrPUxtD-QT2Oedmz3RU985Ipu7r7ERCx_57MNcw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "My experience with Extra Espace storage was absolutly great!\nThe store mananger at this location very thoughful,helful and profesional.\nThank you Sharon for your help and professionalism . The facility is clean\nand very well run,I would recommend this place to all my friends and\nfamily.",
      "date": "2021-10-13T02:26:43.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Nestor. We appreciate your feedback and review of Sharon and our Dracut location. Please let us know if we can be of further assistance.",
      "replyDate": "2022-07-08T20:47:45.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "b3c52c23-5bc9-4ec2-ba9b-4f757fbed2ef",
      "author": "Donna Casey",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUFtVi8HctBwNrdwksgJ2jnSChpuTMXSqcr1Y1CXIPcVKWQqI8Jzw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I have had a storage unit for many years, the property is always clean and well maintained, readily accessible and in great condition. Everyone I've had contact with has been friendly and very helpful. The prices are very reasonable.",
      "date": "2021-10-09T17:47:17.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Donna. We appreciate your review of our Dracut location. We are thrilled you had a great experience with Extra Space Storage.",
      "replyDate": "2022-07-08T20:47:45.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "price",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "2ff7de4a-8c59-4e89-bae9-f330b8e00fa4",
      "author": "Danny Mccarthy",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLvoL07gLdcwJJzJuyDIobHVZLWc6NCzSkM1nDmNjcqHhAZ7Q=s64-c-rp-mo-ba12-br100",
      "rating": 4,
      "text": "",
      "date": "2021-09-08T20:43:01.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Danny. Thanks for the positive rating. We are happy you had a great experience with Extra Space Storage. Please call (978) 218-7435 if you have any questions about your rental.",
      "replyDate": "2022-07-08T20:47:45.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "cf3ced9f-1158-49d0-9e76-fb906fab53ee",
      "author": "Gitau Kariuki",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLG5mLjUufxZucaSk4j5r-G7GKoOfA93T-tkHJkehgBUvFN7w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-09-06T21:27:56.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is grateful for your rating, Gitau! Thank you for being a loyal Extra Space Storage customer!",
      "replyDate": "2022-07-08T20:47:45.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "4048e8a4-854d-4964-95d4-722c2ed9124b",
      "author": "Carolyn Lemire",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJWVg9azXYA_EQK4uwJjGa0uXEI9F2WIwnJIfetqcmuPPuUBw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The office staff specifically Shanon was so helpful and just really nice to work with.  She helped me with getting the right size unit and explained everything even how to use the lock.  The lease paper work/process was quick and easy.  The unit was very clean and I feel confident my belongings will be safe and secure.",
      "date": "2021-09-05T16:11:30.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks, Carolyn! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Shanon was able to provide that for you! Don't hesitate to reach out to us at 888-storage if you need anything!",
      "replyDate": "2022-07-08T20:47:45.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "price",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "487a9ff7-f299-478c-9d14-fd42762c81bb",
      "author": "buyitnowhere",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWCU8-oorADfWd_zMY0JBdmldAel9j_x5FJcx2GJu89HPdLP1M=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Highly recommend ExtraSpace Storage in Dracut, MA. Storage rental units are affordably priced. The manager, who is on sight, is very friendly, courteous, helpful and extremely professional.  The entire property is kept clean, and beautifully landscaped.  Looking for a storage unit? Look no further!",
      "date": "2021-08-20T17:19:08.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the great rating, buyitnowhere! We are thrilled that you had a great experience renting with us and that the facility meets your expectations! Please stop by the office if you need anything or give us a call at 888-storage.",
      "replyDate": "2022-07-08T20:47:45.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "price"
      ],
      "sentiment": "positive"
    }
  ]
}