{
"summary": {
"average": 4.7,
"total": 166,
"distribution": {
"1": 8,
"2": 2,
"3": 0,
"4": 11,
"5": 145
}
},
"reviews": [
{
"id": "8dc81e9f-60e7-459e-b5de-b3a88922fd3a",
"author": "Kate Giddins",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWC4I2TqQDxNYsRzkP0cI0Cug1eMn2wbwjA4fL6MxUP5ZYJjzvubw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Effortless from start to finish. Easy setup and great customer service.",
"date": "2026-06-12T19:36:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear your experience was effortless from start to finish. Easy setup and great customer service are what we aim for, Kate!",
"replyDate": "2026-06-19T00:33:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9acffca4-0338-4b6e-9337-9f4b18b54207",
"author": "Doug Paul",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK61zqqDgCMXwg16k4aoYu6FYZSQRgGdS1P3GTm3uvOkA21YQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-06-06T17:41:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Doug! Stop by our office or give us a call if you need assistance or have any questions.",
"replyDate": "2026-06-10T00:33:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c9fdc2cb-0a9b-421f-b020-6ec8344d3489",
"author": "Anne Blais",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUfK9VwzX6sWm7-nTV2lZC8LosS4mze-hwqhBNu41WdE8E8Ii8DFw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-06-05T18:44:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Anne. Your rating means so much to us!",
"replyDate": "2026-06-10T00:33:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8a573bb8-d3d8-467a-a917-dbd225202103",
"author": "Sean Leonard",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIXFuE8w3MFQr-rZPPzIHY9MTiS1hBqYsci9tThxa8S3QmNtA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-05-25T16:47:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Sean! Don't hesitate to reach out if you need anything!",
"replyDate": "2026-06-10T00:33:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "40cac92b-7992-4d84-8a61-e3919a06fa46",
"author": "Madeline Pazos",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVRIzL7gg9LoF1xWw0Ihyg7qQhvBOG3IYx_bCjJoKU359Szn60=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The storage lockers are so easy to use and are kept very very clean. This is a great location.",
"date": "2026-05-14T00:44:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Madeline, for your review! We're glad our storage lockers are easy to use and clean.",
"replyDate": "2026-06-10T00:33:15.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "32cd6274-eb4f-4518-bf96-9ce2854cbf75",
"author": "Patrick Connolly",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKQvvP7SwV-_FlhPMJQLZvnCZN8szvs4pkq8-rP2Z5SjNbFOcs=s64-c-rp-mo-br100",
"rating": 5,
"text": "I found the registering, moving in, and moving out to be a very straight-forward affair. The pricing was good, and it was discounted for staying for 4 months. When it was time to leave for the winter season, it was a simple email to them, with a short set of instructions returned to me. The unit was very clean, so clean that I felt guilty about my vehicle leaving behind a transmission fluid leak.",
"date": "2026-04-27T19:18:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive rating Patrick! We are so glad you trust Extra Space Storage with your belongings. If you need any assistance in the future please do not hesitate to reach out.",
"replyDate": "2025-07-10T00:33:15.000Z",
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "679b4867-5f12-438e-8598-dfd7179af75c",
"author": "Brian Wortley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJHkVp7qkU_kxQ8JI3VAG3cyvUNC-rIhWmVdfVW4PHuh_pZxg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I’ve used ExtraSpace storage several times now. Brett is a pleasure to work with, prices are fair, units are secure and convenient. Will continue to use in the future",
"date": "2026-04-20T20:44:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for highlighting Brett's service and our secure, convenient units. Your loyalty means everything, Brian!",
"replyDate": "2026-05-10T00:33:15.000Z",
"tags": [
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "c383cd8f-c3b5-4477-9d97-76770107038e",
"author": "Chris Asp",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKSaThcHWu3bdtaBX6Kgl1nMrtj8JdpXbgL8cGRZ_EelzbtCw=s64-c-rp-mo-br100",
"rating": 4,
"text": "Secure and dry and easy to get to. A little pricy but that's no surprise considering local demand.",
"date": "2026-03-30T12:27:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Secure and dry storage is our top priority. Thank you for your feedback Chris.",
"replyDate": "2026-04-10T00:33:15.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "48725fd5-8a40-415c-b4af-0f8d282210f3",
"author": "Bill Pazos",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWv8bhAoIHcSx2OGgfeer6-6sWynolwB-jyDOptWc2eN2XPuwQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-03-28T20:04:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Bill! Please let us know if there's anything else we can do to assist you with your storage needs. ",
"replyDate": "2026-04-10T00:33:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fdad0752-5897-444c-8697-4ded612fd26c",
"author": "Chase Houle",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLPHpbQhYVtSEBA_Af4YK7gfTJp-TWe3l4d8obv_Isog_zfmw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brett was great to work with and super easy highly recommend",
"date": "2026-03-09T19:31:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are honored to hear Brett provided great service! Thanks for recommending us, Chase.",
"replyDate": "2026-03-10T00:33:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "411517bc-e325-4a54-9735-326d23c65653",
"author": "Joyceapril",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIXbsLB7MSGSHt5cgBq3YqgIC4LusylTzsuXVWGzMlBtQ1oNg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Been there for years Brett is very accommodating\nVery happy",
"date": "2026-03-02T17:46:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words about Brett and your years of loyalty with Extra Space Storage, Joyceapril!",
"replyDate": "2026-03-10T00:33:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5abb7059-5c00-4b92-af93-97ddbea5388c",
"author": "Mel McNair",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIUjcEbc1BVkvFvloqXcL7YW6vf3MSBKTJfBN7qnU_rm--37w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Bret was very pleasant and helped walked us through what we needed for extra storage space.",
"date": "2026-02-05T20:41:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for sharing your experience, Mel. We're glad Bret was able to assist you with your storage needs.",
"replyDate": "2026-02-10T00:33:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f93fad1e-b212-4016-85ad-dd0b43da24c8",
"author": "Carrie Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ9XLDf2kqkdCBelUkGpU9SucaXtQlion0OA9Nkq7ez0s668w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brett was great to deal with professional and knowledgeable. Answered all our questions and we rented our unit in record time . When moving our belongings into the unit there was always a presence from staff . We feel our unit is safe and secure . Very happy with our choice as there were other options in the area.",
"date": "2026-01-17T20:32:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your feedback about Brett's professional service and quick rental process. Happy you feel secure with us!",
"replyDate": "2026-02-10T00:33:15.000Z",
"tags": [
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "2d90cb70-c7e0-4f24-a040-893df75d3624",
"author": "Joel Lefever",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVrf9A-8IwHukhAOP4OutkQOsAwys_jm_G8EdwVmSbKF9_fNw4=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra Space Storage is the best. Helpful, straightforward and professional.",
"date": "2026-01-07T00:55:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear you found us helpful, straightforward and professional. Thanks for choosing Extra Space Storage!",
"replyDate": "2026-01-10T00:33:15.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "30e188f0-0a28-46aa-a9b7-b7f74644d9dc",
"author": "Ron Schmidt",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLyGJPdKrvpfTPKIqPLiXc9AV56PHIWi6R49Uz_8Ix8-qSHkg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had a great experience obtaining the perfect storage unit for my needs. Jeff Currier went above and beyond for me. When what I needed wasn't available at one location he went with me to another one of Extra Space Storage's locations and found the perfect unit for my needs.\n\nJeff is the type of manager anyone would prefer to work with. Very personable and went the extra mile for me while also busy with phone calls and other customers.\n\nThanks again Jeff!",
"date": "2025-12-04T16:45:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are elated to hear Jeff went above and beyond finding your perfect storage unit! We'll share your kind words with him.",
"replyDate": "2025-12-10T00:33:15.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9a4ac3e8-26a1-44b8-b3e6-2e66ab17c28a",
"author": "Michael Loomis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLMCZUOQ-Qh5RfhYGNNxHVtNYnEcGlYhv2N3GyFjSo8zJDc5w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brett was great!!!",
"date": "2025-11-28T00:22:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are utterly delighted to hear Brett provided great service! Thanks for choosing Extra Space Storage.",
"replyDate": "2025-12-10T00:33:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9ee0e4ac-e435-461c-a51c-eabc7d2d18e6",
"author": "Meeghan Ward",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWSJcVjOSiHVM5A9KyySLvmliL3irzYsJknFT-Jt6LUv0NLPgmZ=s64-c-rp-mo-br100",
"rating": 5,
"text": "My lock failed and the manager that day addressed within minutes - great, responsive service!",
"date": "2025-11-18T14:36:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience means everything! Glad our manager quickly resolved your lock issue with responsive service.",
"replyDate": "2025-12-10T00:33:15.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "9d98d933-1628-4667-9ac1-87d85d3148ce",
"author": "Bryan Doring",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVQpNo4-tfDq7mhRwVSPaUiJLy4jZK-SdCy1UQRxtYoUYMvLeux=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The site manager is super professional, organized, and a good communicator. Great customer support as he worked with my needs and found me the right unit.",
"date": "2025-11-11T20:21:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive feedback about our site manager's professionalism and communication. We're delighted we found you the right unit.",
"replyDate": "2025-12-10T00:33:15.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "785d6fc3-62f6-4ccb-91f8-88ebd59e3fe2",
"author": "karen della penta",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLeZA2g-orYd1UU1vrIyZNy40H2npJ8ajYp_uT6gLKRlUX_5w=s64-c-rp-mo-br100",
"rating": 5,
"text": "We had a bit of a complicated situation on our rental but our manager walked it through very nicely. This was at the York, ME, facility in Rte 1.",
"date": "2025-10-31T22:21:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We deeply cherish your feedback! Great to hear our manager handled your complicated situation well at York, ME.",
"replyDate": "2025-11-10T00:33:15.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "34dddca6-3090-4b4b-bb45-fe6b311e879e",
"author": "John Pearson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU3FfOycADbb-a1KqdeB0Eekj8gEoRtkBeyf4_awSXoHTcMkkZH=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brett was very helpful and made the renting process super easy",
"date": "2025-10-11T13:29:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear Brett made your renting process super easy! Thank you for sharing your positive experience.",
"replyDate": "2025-11-10T00:33:17.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "141a54a0-68a5-4be2-be49-69045757b7fa",
"author": "Barbara Hope",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJYuSrDVwJfKLbqxvuQkVM6Vby_3TLOcAiHbIBdlZl2qzb_vg=s64-c-rp-mo-br100",
"rating": 5,
"text": "By phone I was helped immediately- the process was really seamless! When we got to the facility everything was as promised - clean space, lock, easy to get to. So far so good! -Barbara H",
"date": "2025-10-10T00:00:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear the phone process was seamless and the facility met expectations, Barbara!",
"replyDate": "2025-11-10T00:33:17.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "0ea9ad96-6d59-4246-bd28-aebe48011e7b",
"author": "Donna",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX3vDXV8FEFM8Q2xV2Bj30OjnKJFr8XSu2pvsbo3Vf3pGe2fSzD8Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy to rent right on line. Got there and the unit was clean and my lock was there. The whole experience was very smooth. Totally recommend this company.",
"date": "2025-09-24T20:49:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are elated to hear about your smooth online rental experience! Thanks for recommending us, Donna.",
"replyDate": "2025-10-10T00:33:17.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "470c6c74-cf08-4713-8a5f-3d5818482c16",
"author": "Chris McGrath",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJHQKPToYObEavAJZNsF8D__QeH3h7JzJ4QppEeRxGQx46xFA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brett was informative, helpful, efficient, and thoughtful in helping me to set up and pay for our 10x30 unit. We were pleased with the affordable monthly rent as well!",
"date": "2025-09-18T21:22:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your kind words about Brett! Thrilled that our unit and affordable rent worked perfectly for you.",
"replyDate": "2025-10-10T00:33:17.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "5b763e7a-a3e9-4a16-a170-f221bdb58380",
"author": "John Richmond",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX0dcIDpd-oSorkFZL_7NGfVlAX2rIieylaeVwdQFA7Eg-war1GaA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Just plain easy. The office guy was friendly and efficient. Renting took just a few minutes. When we were done, closing our account was easy too. Just remember that Google maps takes you to the wrong place, use their address to find them.",
"date": "2025-09-17T12:11:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your experience! Great to hear our team made renting and closing easy for you.",
"replyDate": "2025-10-10T00:33:17.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "87e26781-d254-4c57-a2c6-a89b2f70a7fc",
"author": "doug scully",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL6LemAk-DbLgfse2d-fDrbwS4fz0FtQkzm9kQd1QVWx_0CAQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Cooperative knowledgeable I'm very polite",
"date": "2025-09-03T17:01:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear that you found our team cooperative, knowledgeable, and polite. Thank you for sharing your positive experience with Extra Space Storage.",
"replyDate": "2025-07-10T00:33:17.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4b39ed64-b6d8-40ff-95d4-208a1006bc6b",
"author": "Derek Stackhouse",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIfgkOqwjKDL7OcBoudbXJ3_RrhQWu_uYfH4IabToOyxnEabeo=s64-c-rp-mo-br100",
"rating": 5,
"text": "Everyone I dealt with throughout my time renting my unit was courtesy and professional. Storage was easy to access but also feels secure.",
"date": "2025-08-29T21:26:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your kind words about our courteous team and secure, accessible storage!",
"replyDate": "2025-09-10T00:33:17.000Z",
"tags": [
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "681406e8-bc1a-4db7-b03b-456af0c2e6bd",
"author": "JaMya Carter",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUw4qv0Ygu0100TH-C9ySDylG6v1KpWrwvK5LU8P8k6KHd2w3zP=s64-c-rp-mo-br100",
"rating": 5,
"text": "I liked the fact there is little to no traffic and no one is impeding you, they were able to upgrade us without hesitation, which is very appreciated.",
"date": "2025-08-18T00:23:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are ecstatic to hear you appreciated the easy access and quick upgrade! Thanks for choosing us.",
"replyDate": "2025-09-10T00:33:17.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "60fa03c6-9af9-4c77-a33d-97f694761d44",
"author": "Becky Pelletier",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKZUPmtyOOmZU4SXNhHueGXJ3y1D4b1K29llyTcuBbJDjG6nw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Customer Service gentleman at the desk is always so helpful.",
"date": "2025-08-07T14:08:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear our team member provided such helpful service! Your kind words mean everything to us.",
"replyDate": "2025-08-10T00:33:17.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "49d1eb05-7581-4db5-987d-dfbbf6dfa397",
"author": "Lee Petrie",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXfvzcRXKD1YEpPtoQuP498vbMcBM0kpLVv5-vReXCD69qn9fs=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer service and communication",
"date": "2025-08-04T19:02:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback! We're thrilled our team provided excellent service and communication.",
"replyDate": "2025-08-10T00:33:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1d18e0af-8d7e-4f28-b40f-dc27e8a2eedf",
"author": "Chelsey Remington",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJUh3NYXmOo2Oj5IgxIPfjV0fCobsuGK8dF4-Bf70p2_0ktpg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brett was easy to work with, informative and flexible. Price is also reasonable.",
"date": "2025-07-19T23:20:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Brett provided excellent service! Thanks for noting his flexibility and our reasonable pricing.",
"replyDate": "2025-08-10T00:33:17.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "78874409-91aa-407d-a1aa-6d417859c72a",
"author": "Paula Hoy",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVSWZrbpVuPgDVfRIeTYrCxTZXhVcmDthxgbE1OzLrvcT2PUU9GbQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-07-19T13:50:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Paula, thanks for leaving a rating! We're happy to hear you had a great experience!",
"replyDate": "2025-08-10T00:33:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a838d438-f619-41f3-8b82-eb122158503d",
"author": "Stephen Clericuzio",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKE0DH74hNVLR8MoV9sKSOouJKaoKzJBGsz0WdDF384q2KFDw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brett was professional and helpful. I’ve been with them 8 yrs. Great people",
"date": "2025-07-17T19:47:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Stephen. Thank you for the 5-star review! We're so happy Brett could help. Please call us at 888-storage if you need anything!",
"replyDate": "2024-07-10T00:33:17.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0c493f72-509b-4495-9242-fb4190ed2501",
"author": "David Cole",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKCpclx2xId5E7PO2HpZMPthtiZThPCIZGnoqK4x_XM56gvBg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-07-03T17:56:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating David! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2025-07-10T00:33:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3039e825-7a02-424f-8a3e-be17888903b8",
"author": "Nick Mee",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIS9V6CJHIQxcakFRKSf7MNma0-yHotrXSLsfD9dPwrMRHhoA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy to deal with good and quick customer service",
"date": "2025-06-25T15:29:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your positive experience with our quick customer service!",
"replyDate": "2025-07-10T00:33:17.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "37fe365e-ad1f-48c0-a523-3cf73b9283d2",
"author": "Sylvia Rodden",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL471aPsCOad2WjtY5Mjb3WquBCIe1VpriusIxDXrDhc00uYA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Renting a unit went smoothly, and Ken answered all of my questions.",
"date": "2025-06-25T14:42:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear your rental experience went smoothly! Thanks for recognizing Ken's helpful service.",
"replyDate": "2025-07-10T00:33:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "37afa3a8-7049-47d7-8358-7672f67f3439",
"author": "Steven Rooney",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIL7hwqOFaOh4vEA4nT54LM9JdEvWElUwYO2GLdvzdiCs8vlQ=s64-c-rp-mo-br100",
"rating": 4,
"text": "I recommend this storage in York ME highly it was very convenient and clean never had an issue with them.",
"date": "2025-06-23T16:47:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear you recommend our York location! Thanks for noting our convenience and cleanliness, Steven.",
"replyDate": "2025-07-10T00:33:17.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "2bfa743f-bdd0-44f3-9291-e1679a6b6014",
"author": "Lynn Davis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK9zbr7FIqHxsQVqXIJ1EFsRBcLwpvuiD6lDgaz80OWVuZVYw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra Space was terrific! I got a unit quickly after my house sold quicker than expected. They get back to you and are very helpful in what they can do to help! Highly recommend.",
"date": "2025-06-19T20:56:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear you got your unit quickly and found us helpful! Thanks for recommending Extra Space Storage.",
"replyDate": "2025-07-10T00:33:17.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "04f81e70-7a57-463b-a1e5-4fcfd72d6d4b",
"author": "Larry Freeman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXMkkrakuHtoFh0780rhtEJazjL2VoEIJjoVasmI4PGVuzw1lk=s64-c-rp-mo-br100",
"rating": 4,
"text": "Quick sign up friendly service",
"date": "2025-06-16T14:46:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your quick sign up and friendly service experience, Larry! Thank you for choosing Extra Space Storage.",
"replyDate": "2025-07-10T00:33:17.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c2278ecd-c6de-4da6-b58c-04bffb6a926b",
"author": "michael manoogian",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJHMZ0vNVrCcvkzwElMWnpGO7zS83v_CKwjNMTRjoAKCo6CUw=s64-c-rp-mo-br100",
"rating": 5,
"text": "The manager was very pleasant and helpful! Answered all our questions and we rented a unit on the spot! Highly recommend extra space storage",
"date": "2025-06-13T17:14:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear our manager was pleasant and helpful! Thanks for recommending Extra Space Storage, Michael!",
"replyDate": "2025-07-10T00:33:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "dc45f5e4-b017-4854-8c85-34168624d883",
"author": "Emily Connors",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVleHdrPv-7P_IhDYFl-lvVEUz1tB4qVh-OpXOJfaojLjXnkl0=s64-c-rp-mo-br100",
"rating": 5,
"text": "We had a great experience with our storage unit at Extra Space Storage in York. Clean, easily accessible to route 1, and friendly service. I highly recommend",
"date": "2025-06-02T20:30:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your great experience! Your comments about our cleanliness, accessibility, and friendly service are deeply appreciated.",
"replyDate": "2025-07-10T00:33:44.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "c2d6669a-22c1-48dc-b210-4a16a0216c32",
"author": "Angel Velez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJCLtFNPUppiZV1a4w3AVzEs0WtNr3IGqciTTRjNF-l10YwMw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service. Friendly staff.",
"date": "2025-05-30T20:36:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your great service experience and friendly staff interaction. Thank you for the wonderful feedback!",
"replyDate": "2025-07-10T00:33:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8ee59b75-577d-4bc6-9eb0-41e888be1549",
"author": "Scott Dalley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJBtlTRkem_9Fvwz2BcNLPQ3m45vcP_FtyutchrlLujs5Q3gQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Facility is well kept with convenient access (directly off Rt. 1 in York, ME)",
"date": "2025-05-29T23:13:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear our facility is well-maintained and conveniently located. Thank you for highlighting the easy access from Route 1.",
"replyDate": "2025-07-10T00:33:44.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "a1d78874-d416-4e7f-9cff-b09b39b8b877",
"author": "Dave Drapeau Drayco Builders",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJGbD_yCo7fiD4FZsUh3c82xU9ciBPIoQIhhJACq6qUpbNNUw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had a small emergency, and the man in the office (didn't get his name wished I had). Helped me right away. Solved my problem in no time. He was great",
"date": "2025-05-22T21:36:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear our team member provided such prompt assistance during your emergency. Thank you for highlighting their excellent service.",
"replyDate": "2025-07-10T00:33:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "adaaaf65-0226-44ba-adb0-aa40aaf2cfd9",
"author": "Ellen Helinski",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWd4aIurFPbkTW_0vagN3YbHlnE17ck75qwXZcHK2AU83Q8pvY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brett was super helpful, informative and accommodating.",
"date": "2025-05-21T02:06:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Brett provided such helpful and accommodating service. Thank you for highlighting his outstanding customer support.",
"replyDate": "2025-07-10T00:33:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fd7e40c9-5e87-47d1-b35b-9eae0afdb08d",
"author": "blakey24",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIlozvOCWwDYZYGy_QYvdZEl5aCajehQgnznRTylBA-SPsj8A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great storage space! The units are clean and inexpensive! Very friendly service!",
"date": "2025-05-18T16:18:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your positive feedback! We're glad to hear you found our storage space clean and affordable.",
"replyDate": "2025-07-10T00:33:44.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "45c9247d-8306-4461-a299-73b236d1fd53",
"author": "Laurel",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXmFU6BJrLastc46tb7gb-lDcSCnk8pJkd3tqAJ_MPTDLsFi1qViw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy to secure a spot quickly. Clean and dry.",
"date": "2025-05-17T21:16:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, Laurel! We're glad to hear securing a spot was easy and that our facility is clean and dry.",
"replyDate": "2025-07-10T00:33:44.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "c3d4e736-d9ab-4a17-b6a2-bf2478ed6391",
"author": "Maleeka Blanco",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKxrEcblHe9DUZADAzL5NnSF7zI9NdY0IvKc96sKRvJCr8vSA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful and extremely fast when it came to a lock problem I had",
"date": "2025-05-14T17:37:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're privileged to assist with your lock problem efficiently. Thank you for the positive feedback!",
"replyDate": "2025-07-10T00:33:44.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "76eb647e-7ce8-4917-9106-23fa26cb1252",
"author": "Richard Lemieux",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKj-a7ffjq-ReCymWPisUyB3zUZ6aeYEuF62WOTkRzocExMdA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Brett was very thorough and the site had exactly what I needed. I appreciate how he explained different options. We used three different units over a 3 year period, and not one problem thank you",
"date": "2025-05-07T18:28:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Richard, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Brett! If you need anything, do not hesitate to reach out at 888-storage. ",
"replyDate": "2024-07-10T00:33:44.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "b1dc80a2-3e8f-4a38-846a-2edabfcc1267",
"author": "JackRey 265",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK4YmKnLaUoJwD5G3JbguNejF4nLseTBKqq_XnUwrUGFGMWkQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The unti was remarkably clean when we first moved our furniture into the unit. The staff was very friendly and helpful. When we moved out, the staff called to make sure we were all set and could process the move out. It was a great experience.",
"date": "2025-05-05T20:16:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear about your positive experience with us! Thank you immensely for sharing your feedback.",
"replyDate": "2025-07-10T00:33:44.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "a1530d15-94e5-4aeb-8c07-c1e6ad4d4038",
"author": "Will Salavantis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIuUHY7xog7gVlfS0Oa7_spmCY4fm8UubKRJ7Y7FABmkOtU1w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brett at York Maine location was very helpful in the whole process and was available when we needed some help",
"date": "2025-04-28T18:12:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear that Brett at our York Maine location was very helpful throughout the process. Thank you for sharing your experience with us!",
"replyDate": "2025-07-10T00:33:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "bcf12f37-ad13-4b7e-a529-6662f2fca125",
"author": "Tom Heartt",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWjamaFL0a5p3jsdXGuTjiiE0SQVGUiyOs9JjI0hm7e-9Xq2KmUGA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Easy to rent; reasonable prices; prompt and friendly service.",
"date": "2025-04-22T19:58:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're delighted to hear about your positive experience with Extra Space Storage. Thank you for your feedback.",
"replyDate": "2025-07-10T00:33:44.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "3c870b5a-8241-4a1b-956d-d070a314459d",
"author": "Raymond P Wheeler",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXa-SkHD1FiYEkihBP2IfWtAAvhdOSebjIfAkYjWQosQUCocRg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-03-31T14:15:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a 5-star experience, Raymond! If you ever need anything in the future feel free to stop by or call us.",
"replyDate": "2025-07-10T00:33:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0bfebc65-2838-4bac-b944-f89f2cff784c",
"author": "Sarah Jordan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKQ3A08LY4ij0H26e-tTdIUOeNMH0Piql1pbE4RKOpSM2w2yA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Super easy to do from the web, great customer service.",
"date": "2025-03-28T14:31:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear about your positive experience with our online service and customer service. Thank you for your feedback!",
"replyDate": "2025-07-10T00:33:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "87347d8d-9ce5-4dd3-9cc8-2b9dbeb4b116",
"author": "Ray Sullivan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJh2eGoJ8ty7qz7oa-NYP2iy_66Ifxn_5bqihAFc32L0U2okQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Manager could not have been more helpful even took the time to bring us to our storage unit",
"date": "2025-03-10T18:46:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback. We are glad our team was helpful. ",
"replyDate": "2025-07-10T00:33:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "bcf9adbe-2a81-48b6-8b25-331e352e105e",
"author": "Thomas D'Arcy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIZjXjUhxQx0NjtBVsPuhV3SVmrIBJchEXM8auTdzkcOfrp8g=s64-c-rp-mo-br100",
"rating": 5,
"text": "We needed a staging place between our moves and we were able to secure a space. They listened to our needs and were very accommodating.",
"date": "2025-02-05T22:08:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are excited to hear about your overall positive experience at Extra Space Storage. Thank you for your feedback.",
"replyDate": "2025-07-10T00:33:44.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "17678d66-44ec-40a6-a0a5-6d826114710f",
"author": "ERIC J marnell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLSnFWf3hS63LIHO8hz03244C0Pf5R2BaCx8LIk1rxK9RtP=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-01-10T01:31:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback. We appreciate your positive experience with Extra Space Storage.",
"replyDate": "2025-07-10T00:33:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fd9c25a6-2dd4-44ab-a8b8-a4ff0aa40bbb",
"author": "Jason Neuman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW6Y58kMweY0hM_-JNC2MVQ9KsbmVsSTlkTYErJIBOBfdH8H6Wh=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy to deal with and convenient to set up a new storage unit.",
"date": "2024-12-07T21:07:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're utterly delighted to hear about your positive experience with setting up a new storage unit at Extra Space Storage. Thank you for sharing your feedback!",
"replyDate": "2025-07-10T00:33:59.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "0ba78a30-3abe-4062-addf-672076f94a98",
"author": "Margie James",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKtTo1kuy0LI-Jy1FYgnHacSiht1QIKCPUvMuw65zM5uS7zbQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Had a great experience with Brett! I’m moving from out of state and he was very helpful and knowledgeable!",
"date": "2024-10-08T21:30:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear about your great experience with Brett! Thank you for sharing your feedback.",
"replyDate": "2025-07-10T00:33:59.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "52543515-976d-4108-801a-df34d9120b56",
"author": "Bill Risteen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVSarF2_o78cn1vZ98a2B90oDVRNDH49I-PV9LFoZUIU1e-3pU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Place is terrific! Brett, the Manager, was extremely helpful in taking care of our storage needs. He’s great to work with and made our decision to rent there an easy one.",
"date": "2024-10-04T12:54:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are honored to have met your storage needs, Bill. Brett is indeed a valuable member of our team. Thank you for choosing Extra Space Storage.",
"replyDate": "2025-07-10T00:33:59.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "df95ad26-54ff-45b6-ab45-b4817bdd7370",
"author": "Stefan Efros",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKUM_qCzV9MaBKdxOpPhhrmYWfIQwogJRhXS7mYZtxNNHoiIg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean storage and the storage manager was very helpful in choosing the right storage",
"date": "2024-09-28T19:36:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're utterly delighted to hear that you found our storage clean and our manager helpful in choosing the right storage. Thank you for sharing your positive experience, Stefan Efros!",
"replyDate": "2025-07-10T00:33:59.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "a3614fa3-0c6c-4693-97f2-fada094cf372",
"author": "Kerrie Doyle",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJCVh2DV4TBycxDGT0dLSoyAnrkbkrq3m2Q8XQeWrVyaQgwKA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Staff was knowledgeable and very helpful\n\nThanks!",
"date": "2024-09-25T14:44:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your positive feedback. Thank you for reaching out and taking the time to share your experience with us. We're pleased to hear that our staff could assist you effectively.",
"replyDate": "2025-07-10T00:33:59.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5b94e213-91e0-4a08-9dd3-44c33a160538",
"author": "Eric Castrucci",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLd07QEKzXCGR7Zm1k8HcdnQlGUJcfoiWjtfM2nX0wv8PqGXQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Incredible customer service by Brett Knappe! Toured multiple units, explained the costs, insurance fees, and how best to sign up the most economical way. We leased two units in less than an hour! In of a world of customer service where “we can’t do it” is the norm, Brett was all about how can we do it for you!",
"date": "2024-09-03T18:02:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for your kind words, Eric Castrucci! We greatly appreciate your feedback on our customer service.",
"replyDate": "2025-07-10T00:33:59.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "f0f27301-9ba9-4d9a-9440-7cdc33619de5",
"author": "susan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKtCIVwpLs58T_SoRsAepJLg1FPTLUvtcagV2G2c9vsWbOjAg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Its a Quick set up to rent a storage unit . Easy & inexpensive. Clean and very nice establishment . Drive right up to your unit. Glad I found this placeZ",
"date": "2024-06-11T16:53:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your feedback is incredibly valuable to us. We are ecstatic to hear that you found our storage facility quick, easy, and inexpensive. Thank you for choosing Extra Space Storage!",
"replyDate": "2024-07-10T00:33:59.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "bd67890a-e1a5-43be-b136-d12108d00d49",
"author": "Amy Knox",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVcOpd-udjmkvdsYZ1AuK_uNe_DL_MkOA0DH9nk69lGLOyolTob=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fast, friendly, muss-free customer service. Competitive pricing for the area.",
"date": "2024-06-08T15:32:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear that you had a positive experience with our fast, friendly customer service and competitive pricing. Thank you for choosing Extra Space Storage.",
"replyDate": "2024-07-10T00:33:59.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "dd17f97d-bab2-4ddc-960f-8d4e977bbfe9",
"author": "chris mcguire",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIwDrs_LyjM3oBxpFx6R9GWKZhxohwJIeBrMmEAq4wHJhDykg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jeff Currier was very friendly and helpful at the York Extra Space facility. The area is very clean and the units are in excellent shape.",
"date": "2024-05-02T11:39:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Chris, thank you for your review. We're glad Jeff Currier was very friendly and helpful. We're so happy to hear that your experience with the cleanliness of the facility has been positive! Feel free to reach out any time at 888-storage. ",
"replyDate": "2024-07-10T00:33:59.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "82c43e63-f238-4ea5-ad4f-3d53bd0ccfa5",
"author": "Diana Florence",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWewx5ieZ1FgKV7YRWFjQ9qTCl3wO_qG9m8csbVwf5GrW60L1k=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place. Clean and easy to access.",
"date": "2024-04-03T22:34:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Diana, thank you for your review! We're so happy to hear that your experience with the convenience and cleanliness of the facility has been positive! If you ever need any help with your rental, come by the office or call us at 888-storage.
",
"replyDate": "2024-07-10T00:33:59.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "cb3d6d2f-de7e-497e-929f-dfb9b75ec0ec",
"author": "Michele Freni",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJX_3OxEFhuNGpPrFrg2dFVyHkQ5PE0-bm0tmfbLGxfo3n3vw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service when I called the 800 number. The storage facility was just what we needed and very reasonably priced.",
"date": "2024-04-02T21:45:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Michele! We're committed to providing excellent customer service. Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:33:59.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "679a6f6f-9cc3-4e36-b3c8-9ce17b037d37",
"author": "Scott Gould",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVog93WTS4H5MLEqmCAIwGWHaIUuYeV4WqDGKPAn6meEWKribI1=s64-c-rp-mo-br100",
"rating": 4,
"text": "The overall experience so far is fine. I haven’t gone to the site as of right now.",
"date": "2024-04-01T22:34:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Scott. We're thrilled you had a positive experience so far. Please stop by the office if you have any questions. ",
"replyDate": "2024-07-10T00:33:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ed6f5bcf-e197-4987-8031-3c827a5607ea",
"author": "Robert Barany",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIpuDRDn2j74zZ09AjbLBBmwg8HMl8rL5MTn2cFU1f9nHoucg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience here. Great information and fast setup on the contract on the unit.\n5 🌟",
"date": "2024-03-31T19:08:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Robert! We're happy we were able to provide a smooth rental experience. We are available at 888-storage whenever you need us!",
"replyDate": "2024-07-10T00:33:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d0ee8905-b511-47b3-87d1-0b752cc42eac",
"author": "David Simkin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKK9QtkjM2gcuEVuVmml9OFpm3Fou1k1GPwUA1189Jil_FEsA=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "First day of contract. Manager was pleasant, competent. Unit was easily accessible, clean and dry. Good start.",
"date": "2024-03-20T20:49:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate your feedback, David. If there is anything we can do to improve your experience, please don't hesitate to reach out to us at (207) 613-2506.",
"replyDate": "2024-07-10T00:33:59.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "2ee89ff1-2428-45d7-9643-00729e89e944",
"author": "Steve Cundari",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIPYoCjAudijBCUdSDkQHVlIxIIQg7beSFr-S3neZ88PboUYw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-02-24T21:07:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Steve, we are so happy you had a 5-star experience with Extra Space Storage. Thank you for taking the time to leave us such a nice rating. ",
"replyDate": "2024-07-10T00:33:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4a5da838-86f6-4581-aa8c-3d40c2089309",
"author": "Samuel Hovanec",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocISa9g9jvsvs4YzjRd1WbGNfqIDadOrOJxP1eEtRcHMtp_um8Y=s64-c-rp-mo-br100",
"rating": 5,
"text": "Bret takes METICULOUS and AWESOME care of everyone who walks through that front door! He has helped me countless times over the phone and in person and the storage facility he runs is clean and secure! 5/5",
"date": "2024-02-05T20:23:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Samuel, thanks so much for your review! We are thrilled to hear your experience with Bret has always been positive. Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:33:59.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "7f0cd8fb-ca93-432b-9ffb-97110a6aafa6",
"author": "Kizzyloo9862 Hicks",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIDk1iyc3DFWNp_5bK1Y4GRTTZTiVAE2hekQau4PCKBMMLxhA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Reserving my storage locker online was so easy! In just a few minutes I had the size locker I needed, paid for for the month, and ready for me to start moving my belongings in! The manager was very friendly and helpful on my initial trip to the office. Great experience altogether.",
"date": "2024-01-31T19:28:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Kizzyloo9862, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! If you have any further questions or need assistance, please don't hesitate to reach out to us at 888-storage.
",
"replyDate": "2024-07-10T00:33:59.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "ee22fc43-217b-4fb3-a8b4-c189cb0db658",
"author": "Nancy Kavanagh",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK8BIuoydqcCC65j0ZYT8-fJaFEfhOXzHnAvP1Zk17y-JRJDQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "The manager was so accommodating and professional. He promptly helped me with issues that came up with my move. They were the best priced near Portsmouth nh.",
"date": "2024-01-23T11:50:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Nancy! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:34:05.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "99081039-380c-475c-bdf7-99688e7ff4ae",
"author": "Heath Davis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJGE_SIZu-wcl_XrlhxdapWeNYKyqlFWKsx5c7XqsAQ1TQn4A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-11-02T12:38:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Heath! Don't hesitate to reach out if you need anything!",
"replyDate": "2024-07-10T00:34:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6e0ff0ff-f33d-46b4-815c-6b9b77c0c774",
"author": "Andrew Semaan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKXcopZBSHB_QTDbJHf-lK7ljerSIq4x2Va4NR5Oxb-0IBpbg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ben was awesome highly recommended",
"date": "2023-10-19T22:16:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Andrew. Thank you for the review. We're so glad Ben could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2024-07-10T00:34:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bed48811-96a7-4903-b47a-7417c2783fe6",
"author": "Jessa Kelly",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJfX7l9VD-gbGBy1P2fJ9J5QurncHWISSvBcyGP-_PuUd1-uw=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2023-09-11T20:36:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for leaving a positive rating, Jessa. We're happy you trust Extra Space Storage with your belongings! ",
"replyDate": "2024-07-10T00:34:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "48a21380-7f04-447c-bfb5-e87b39585cd0",
"author": "Steve G",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKX1PPBmr3qms1SFJjFbscmFswB30eNCzRihRwFU3v8IyYfGA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-09-06T15:59:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thanks for the excellent rating Steve! We're so glad we were able to meet your storage needs. ",
"replyDate": "2024-07-10T00:34:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "73429ba4-882d-41ac-b0fd-1e4c17a8d5ab",
"author": "Michelle Surette",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLTzY0Cks_pqwDE6OJ-q_qPECxubeK8w792K0tQJ-W40pjheQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brett at the York location was nothing but wonderful. He was personable with great customer service.",
"date": "2023-09-05T20:28:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Michelle. We're glad our manager Brett was able to help! Our team is here to serve you, so give us a call at (207) 613-2506 if you need any future assistance.
",
"replyDate": "2024-07-10T00:34:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c34da114-fe90-4988-b8a8-1fb37090eabe",
"author": "Kristi Scarpone",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUkgth-xQiNsTfrrtdN0NhCzosw4a_aledx8Ll_Pg-LTs-AU4Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great location and space as we’re moving, launching 2 kids to college (and sorting through 18 years of their belongings!) and renovating. Very happy with our experience here.",
"date": "2023-08-31T13:51:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Kristi! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! We're always here to help with any of your storage needs at 888-storage.",
"replyDate": "2024-07-10T00:34:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ecb9ed7d-43d9-47fe-808c-70ebb3e1aa43",
"author": "S Hill",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIlv_DNDyDC9fYE88s12JeMsaPDwcEv_V1YqTnks_CnFeJ0Dw=s64-c-rp-mo-br100",
"rating": 5,
"text": "We rented a 10 x 10 unit for several months. It was clean and secure and the staff were always friendly and helpful.",
"date": "2023-08-08T12:05:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, S! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2024-07-10T00:34:05.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "d6c73e01-1b94-4ae3-a03f-e79ca98c5936",
"author": "Kendall Allred",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXJgX07pcgEjzSKa1myHNMAPJ2bk5tcqaTUo4spWb8hQVzh0gjtGA=s64-c-rp-mo-br100",
"rating": 5,
"text": "We moved out here from CA last year and needed a storage unit. The team in York made the move in super easy. We decided to move back to CA and they were very helpful in making sure we able to get the moving truck near the unit so we could load it up easily.",
"date": "2023-07-20T22:36:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kendall, thank you so much for your kind words. We know you have many options for storing your belongings, and are committed to being the most convenient, secure, and professional storage solution in your neighborhood. Thanks for being a loyal customer! Feel free to reach out any time at 888-storage.
",
"replyDate": "2024-07-10T00:34:05.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "db406cdc-06e7-4133-ac50-5813c55f7d53",
"author": "Lauren James",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIIdJjfaZiFszMPjBJDwDJeIoc8vz94bJIxI3BiXPJyGDNGZg=s64-c-rp-mo-br100",
"rating": 5,
"text": "A great experience renting a unit from this facility! They put the customers needs first and are so nice",
"date": "2023-06-30T22:24:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Lauren! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (207) 613-2506 if anything comes up!",
"replyDate": "2023-07-10T00:34:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "46c99b30-122e-4010-8687-28f0a5fa0068",
"author": "Rob Snell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLnwxkWPCDht6GavtLwU6fz-jeeVgBLrimpT3OamzmTezi9tA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Stored furniture (including leather) and boxes over the winter. Very good experience.",
"date": "2023-06-17T23:53:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Rob, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (207) 613-2506 or stop by the office if you need anything!
",
"replyDate": "2023-07-10T00:34:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5c9fcbf4-634a-4e61-bd36-e8ab7218a16e",
"author": "Cookie Swirl B",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWuI6G8BKADd1YFwOxN9B1YfjTEjCv01FFkkEaOmg2Ggmn_oD4=s64-c-rp-mo-br100",
"rating": 4,
"text": "A little expensive, but decent storage space and front desk folks are very friendly!",
"date": "2023-06-15T16:55:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Cookie!Thank you so much for the review. If you ever need anything don't hesitate to give us a call at (207) 613-2506 or stop by the facility! ",
"replyDate": "2023-07-10T00:34:05.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "39143489-7418-490b-9f40-18699f1230cb",
"author": "Bill Murphy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ0LgTAGeQJwpV4Ri6MkhJR7RCCd9qj7m7MDCfTZbCUN1np8A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very secure facility. Always clean and clear access, all seasons. Periodic patrol by mgmt is reassuring.",
"date": "2023-06-10T14:25:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Bill! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2023-07-10T00:34:05.000Z",
"tags": [
"cleanliness",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "b868f487-4794-46d5-97c7-2917c45a7cea",
"author": "Robert Goodwin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLiI7IC2s8b5B4_G4jl8DsLTu3e8WBuz3WgvEuGS1cXDdguwk8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Resolved payment issue within 10 seconds. No fuss at all.",
"date": "2023-06-07T21:20:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Robert!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (207) 613-2506 or stop by the facility! ",
"replyDate": "2023-07-10T00:34:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0fe14333-0e24-48d7-8289-5d0bc29a853a",
"author": "Karen McElwain",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXBRK6NxPmJXNehDOAsFuzrlIivPWJkYos2S7M2xhpFnW9zB6nc=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "good experience signing up for a unit with Brett.",
"date": "2023-06-04T21:50:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Karen! It's wonderful to hear you had a positive experience with Brett and want you to know that we are here to assist you with any further storage needs! Give us a call at (207) 613-2506 if anything comes up!",
"replyDate": "2023-07-10T00:34:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "006f2f41-5a74-4396-ad09-3a26476d485c",
"author": "Julianne Montana",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLEJHDQiJAez8QZfb2MImK-6zUChVTt_PWVU1qR9_xs_Q77pA=s64-c-rp-mo-br100",
"rating": 5,
"text": "everyone i’ve spoken with at this location has been nothing but friendly and beyond helpful. Brett in particular has been very understanding, professional, and a pleasure to talk to!",
"date": "2023-06-02T15:47:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Julianne. We're glad Brett has been understanding, professional, and pleasant to work with. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2023-07-10T00:34:05.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9a4e1623-5c7c-4ca5-becf-ae729de65bb3",
"author": "Dannielle Ingram",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJbGAOjInjp7PtCUhCTVjhtAggcCm7Z88caFy-BH5sYmi_1uQ=s64-c-rp-mo-br100",
"rating": 4,
"text": "The unit is nice and big and the people are nice to talk to. They will try to fix or correct issues as soon as possible as well, they are really nice",
"date": "2023-06-01T20:40:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Dannielle! We love to hear that our customers are happy with Extra Space Storage. Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2023-07-10T00:34:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1b65dc19-dabd-4dd7-8863-b42ecaa4e705",
"author": "E H",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ2r7B5oiL01wETB2fNzOM2lo0C6fZDAvOlZ8ulChBQI5Y38g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-05-23T19:40:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Eric! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us at (207) 613-2506 if you ever need anything. ",
"replyDate": "2023-07-10T00:34:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "01e1ca20-032c-4374-906e-9ab5e703fc64",
"author": "Kyle Wolfe",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKa6wE4t74-HWcOrlGwXiBJZRZNmxh8PqpWt7QEzDwCnegxxA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Efficient, friendly service.",
"date": "2023-05-22T14:16:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kyle, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (207) 613-2506 or stop by the office if you need anything!
",
"replyDate": "2023-07-10T00:34:10.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "614c229d-c42c-414f-ad83-c1fdedcb46ca",
"author": "Maureen Gilfeather",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIlhVqhZjLz4ZUvu61BQlFkcd-gYSj6hWLTzIlTcno5Jh2Hag=s64-c-rp-mo-br100",
"rating": 5,
"text": "All of my encounters have been very pleasant and efficient.",
"date": "2023-05-08T19:53:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Maureen, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (207) 613-2506 or stop by the office if you need anything!
",
"replyDate": "2023-07-10T00:34:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d9457796-2e85-4d7e-9bc6-f3d42352f1b2",
"author": "Joyce Vitale",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUjz8yygSSRM59g3ZgWyLF0Ht5MCPqee4ht_7E8ZWMBcCfPP-xa=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful, friendly and super nice to deal with!",
"date": "2023-05-04T15:04:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Joyce. We're glad our team has been friendly and helpful. Our team is here to serve you, so give us a call at (207) 613-2506 if you need any future assistance.
",
"replyDate": "2023-07-10T00:34:10.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "e3e6a717-93ee-4374-9ccf-7760d9d0eb1d",
"author": "Amy Boyce",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXCpcLEZr23MoSUUgfv1JaZ4vkJk8l63GoAA7z6Ku7m-g8CZE0=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Brent was super helpful and we appreciate the time he spent with us to get the right storage for our needs.",
"date": "2023-04-29T21:05:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Amy. We're glad Brent was super helpful and able to take care of your storage needs! Our team is here to serve you, so give us a call at (207) 613-2506 if you need any future assistance.
",
"replyDate": "2023-07-10T00:34:10.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "bb1e796c-4fb2-408d-acd9-b529a80bcde8",
"author": "Trisha Willey",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWKPnshl0sXcm_4R8gUg_BMMrRCDo-C6NHINO5xiLUYYILv5gMO=s64-c-rp-mo-br100",
"rating": 5,
"text": "We have been renting here since August of 2022. We have had no issues and no complaints. The units are clean and management is great to work with. We fell on hard times and before I went to auction they worked with me to pay it off. If you are looking for a good unit and place to store your belongings. Extra space storage is the place to go.",
"date": "2023-04-29T16:06:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Trisha, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2023-07-10T00:34:10.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "6ff27c1d-45bc-4fe6-ad0a-5219a7aa9862",
"author": "Barbara Sullivan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIfBaKpowUvXAiRyU2sbPFuzZjjgjDkpQg4OOCc2ma92thlSA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Signed up to rent a unit yesterday. Very easy-clearly explained contract & fees, professional & friendly. The unit is as described. I moved some things in within a few hours.",
"date": "2023-04-28T13:32:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Barbara, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (207) 613-2506 or stop by the office if you need anything!
",
"replyDate": "2023-07-10T00:34:10.000Z",
"tags": [
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "94883899-9ea6-4067-8b76-7b80fc21fdd6",
"author": "Jon Luchette",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWpxs-HAlezHc7ameO1oq_28k9j50jWJKqzfQTJ2iSzEv5QfsYa4g=s64-c-rp-mo-br100",
"rating": 5,
"text": "No complaints at all!",
"date": "2023-04-27T17:43:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jon!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (207) 613-2506 or stop by the facility! ",
"replyDate": "2023-07-10T00:34:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "91cf6ef0-97eb-47f3-a7ca-b587dd7a5c51",
"author": "Eileen Leibowitz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWCGhZ3ZuSDorqDJKq_BpzlTKD5o7PA17gyjS4MoF8b0tXXJkYS=s64-c-rp-mo-br100",
"rating": 5,
"text": "Our experience with Extra Space Storage has been great. Everyone we’ve dealt with has been very helpful. The monthly rate increased shortly after we started renting our unit last year, which is the only negative.",
"date": "2023-04-19T17:50:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Eileen! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Our team is here to serve you, so give us a call at 888-storage if you need any future assistance.",
"replyDate": "2023-07-10T00:34:10.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "7fd0768b-6c0d-4b30-b011-27b17dd01adf",
"author": "David Park",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXonge11OKJHuifuVWkwA46cgfVgNr1Nykl_DLMl2yFFHH2tD6F=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-04-19T01:56:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "David, thank you so much for the great rating! Stop by our office or give us a call at (207) 613-2506 at any time if you need assistance or have any questions.",
"replyDate": "2023-07-10T00:34:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9b9ca828-d2fa-4c27-b0f6-e5a2a21b6a37",
"author": "Kari White",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIlmJ3dpNzZeBu7RHWb4No5d06_9BvBlp2Pi2_WtwGKqm4QTA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Had a wonderful experience!",
"date": "2023-04-15T23:48:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kari, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (207) 613-2506 or stop by the office if you need anything!
",
"replyDate": "2023-07-10T00:34:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fe2ac54d-4c2c-4583-9c03-f54cc677b16b",
"author": "Lawrence Bailey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK-9eegqJjbFZVwl9Pfj56RQdjDu18lRH5-NlVUl2mgyqBzVQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service, very attentive",
"date": "2023-04-07T17:08:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Lawrence, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (207) 613-2506 or stop by the office if you need anything!
",
"replyDate": "2023-07-10T00:34:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0b3d1be5-e17a-437e-82f6-4fcd97f219a7",
"author": "Amy woods",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUfLW2lse0nuhH8-P3_-IgjIBvVeU5jL9a-ix-nlOLTjaoHzE8MBw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra space storage has always treated me good with no hassle thank you",
"date": "2023-04-07T16:51:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Amy!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (207) 613-2506 or stop by the facility! ",
"replyDate": "2023-07-10T00:34:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "91bf97d0-8249-47f0-9ac5-01811de09118",
"author": "Kevin Paulsen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLcw2u-nSWJGs52GELRAtUsZvhzxZfKDu5IhXMzRpaqqCe3Cw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fantastic website application. Easy to use. Facilities are great and the staff is wonderful.",
"date": "2023-04-07T15:46:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Kevin! We love to hear that our customers are happy with Extra Space. Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2023-07-10T00:34:10.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "99a41505-51e2-4f66-b39c-7913a725adcc",
"author": "Anne Hollingworth",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJq68ByhC6uwbYxjG-5akdhtgHYNX0vJ1TOtrXzGToUoW2lWA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-29T13:59:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive rating Anne! We are so glad you trust Extra Space with your belongings. If you need any assistance in the future please do not hesitate to reach out at (207) 613-2506. ",
"replyDate": "2023-07-10T00:34:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fa439d06-95fd-493e-86ec-914f9d0ae258",
"author": "Todd Handwork",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJZZghLIpx1-nzi0K6kWNrp2ELRSMBWRee82yHgWqrfJaYHrQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kara, Dan and Brett were awesome! Always kind and courteous and make you feel appreciated as a customer!",
"date": "2023-03-28T16:08:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Todd, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Kara, Dan, and Brett! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2023-07-10T00:34:10.000Z",
"tags": [
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "e9fdde72-0ca0-40fd-9080-c81386ae1dd3",
"author": "LeighLon Anderson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU9w9bWNOUO9nyaqnA68EWscdHrYCo56HxdNT_CEI_pTOmHcecl=s64-c-rp-mo-br100",
"rating": 5,
"text": "After my moms passing I need a place to temporarily store her things. I finished the application and payment online and when I arrived to my unit everything was a breeze. They have their system down to make it a very easy process and the facilities are clean.",
"date": "2023-03-14T01:51:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Leighlon! It's great to know you found our property clean and our rental process easy. Don't hesitate to stop by the office or contact us at (207) 613-2506 if you need anything.",
"replyDate": "2023-07-10T00:34:10.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "afc97c05-819e-40b5-8f95-2b4d66cbac25",
"author": "Colin Peddie",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJwfofCe1iesz3EsJWmfVTc2GULflGFuwoa6ri3EVHY_IY8sg=s64-c-rp-mo-br100",
"rating": 5,
"text": "It is always nice when the response time for emails and phone calls is short. That was the case with EZ Storage and we are very happy with the space we have.",
"date": "2023-03-13T19:36:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Colin! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Let us know if you have questions at 888-storage.",
"replyDate": "2023-07-10T00:34:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e600fe19-0e50-4700-a51b-94d53ce3f337",
"author": "Troy Biggams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIRMPVLUftNiSOaZvQK7iaMmZwZcoUA_o1OGlmC8HSNO2AV_Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "When I went to the facility to determine if they had units I felt comfortable renting for my seasonal home storage in the off season, I was greeted with a smile and a warm inviting personality from the lady at the desk. (I'm sorry I forgot her name but I think it was Tasha). We had a great conversation about my needs, and she asked me a lot of questions trying to determine what unit was best for me. She seemed genuinely concerned about the well being of my goods, as I have numerous antique furniture pieces of value, and she even showed me a few units, which were clean, dry and affordable. When I originally called and spoke to Brett, to inquire about pricing, he was very polite. When I come up from Manhattan in April, I will definitely be renting a space here! Looking forward to a great experience!",
"date": "2023-02-20T19:58:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Troy! We're happy we were able to provide a good experience. Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear we were able to provide that for you! We look forward to working with you in the future, and are here to help at 888-storage if you need anything!",
"replyDate": "2023-07-10T00:34:10.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "41f59fcd-9a1f-4f15-920e-f1e4faa171cd",
"author": "David Alford",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJaNgafuLC8S4fwze4xKap3r16zsXuJ3VUiEDm7wNTSyLzKLQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "My customer service ladyTanya was amazingly awesome she went above and beyond to help me to get what I need I'm very thankful and grateful",
"date": "2023-02-19T02:48:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, David. We're glad Tanya went above and beyond to meet your storage needs! Our team is here to serve you, so give us a call at (207) 613-2506 if you need any future assistance.
",
"replyDate": "2023-07-10T00:34:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a8ca5822-ef40-4b01-920f-61ec963250cd",
"author": "Patricia Lamont Lamont",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLAkk3gSogrv3Zxuf_e7EQ6BeMYjuTGpQODxgT6OVGTw7cv6w=s64-c-rp-mo-br100",
"rating": 5,
"text": "We needed storage asap after water got in our basement,Extra Space made this happen quickly and without hassle !",
"date": "2023-02-05T14:32:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Patricia! We're happy we were able to provide a smooth rental experience. Call us at 888-storage whenever you need us.
",
"replyDate": "2023-07-10T00:34:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "56678711-5161-44d0-a539-2d223ce96dcc",
"author": "Susan Griffin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW5uaoLnn4Q4qj_7T-GuOis3Pq8THJowPSyi7tEt7kXccfZ4I1j=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very easy and great to work with",
"date": "2023-01-27T20:12:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Susan! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (207) 613-2506 or stop by the facility! ",
"replyDate": "2023-07-10T00:34:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3defce9d-fb87-4e1c-9338-c0f3eeb0349d",
"author": "Mike Maguire",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWYbZRn_72jkLJsp6t3ayGJMqiAd-yEJdWd8zhjVCUk3NAlsxVa=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2023-01-27T17:23:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Mike. We're so thrilled we have customers like you. ",
"replyDate": "2023-07-10T00:34:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3de40d1c-0d85-4b86-be4a-b7a98c27a995",
"author": "Kathleen Webb",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVH54rCt3TCPgihMhgRKVLn7dK-HLx_b70RUThtDSyTw9K63WXX=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean space and always available.\nCould not get into storage unit and was helped in the sleet! So thankful.",
"date": "2023-01-23T16:02:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thanks Kathleen! We appreciate our customers and work hard to keep the facilities clean to make sure we are exceeding your expectations!",
"replyDate": "2023-07-10T00:34:17.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "d915f094-a1c6-455e-b2ac-5ecbb707b9f9",
"author": "Aaron Chidester",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL29xAAG5B_UNVDA5-Typ7DvCaeaOXiQOy95zwcsBzZuX5gbKI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Really great customer service! Thanks for the follow up!",
"date": "2023-01-11T01:25:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Ajchid! We're committed to providing excellent customer service. Please stop by the office or contact us at 888-storage if you have any questions!
",
"replyDate": "2023-07-10T00:34:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d117f922-0858-48c3-a24a-f2b14cbe5a5b",
"author": "Dakota Curran",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLsb4_InOU7IrbPDbQGfNfg2rX1fz81b2ILGZzh7ojnOrHZMQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-01-09T23:01:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Dakota! Call us at (207) 613-2506 if you have any questions or need assistance with your rental. ",
"replyDate": "2023-07-10T00:34:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7531eb4d-04d3-4205-a3e4-eb9688308b76",
"author": "Andrew Campbell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWAo9xQI89j-RdStBke-v9K2zIQRYKcoLSKhagSkkQ1LJyvr1s=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-01-09T21:33:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive rating Andrew! We are so glad you trust Extra Space with your belongings. If you need any assistance in the future please do not hesitate to reach out at (207) 613-2506.",
"replyDate": "2022-07-10T00:34:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3b475fac-9d38-4cca-9d88-e73a7a68c191",
"author": "Manuel liria romero",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXp9OpcPF08KGyw3_iVR2eUpzRhGX3oWEUYT8hTy7Qv0rZcils=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fast, friendly and fabulous service.",
"date": "2022-12-09T16:44:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Manuel. It's great to know our team has been efficient and friendly! Our team is here to serve you, so give us a call at (207) 613-2506 if you need any future assistance.
",
"replyDate": "2023-07-10T00:34:17.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5a9a1cd1-e04c-4098-ad52-f08f9b75549c",
"author": "Peter Keenan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKS4ycu3jxmRQJMf1BhpNKPKwMFOvZCGWNfFVOBfuervFG_Uw=s64-c-rp-mo-br100",
"rating": 5,
"text": "My questions were answered promptly and completely. Thank you.",
"date": "2022-11-29T16:19:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Peter. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-10T00:34:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "811e44f7-27a2-47ef-a8dd-7d72822fde07",
"author": "Debra Horton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLcJykmhpy9WJ1GT8Qdkun3yTHaStde5sVgHkdTu_eWi6fMDg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-11-01T19:23:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Debra, thank you for your positive rating! Please stop by our office or call us at (207) 613-2506 if you have any questions.",
"replyDate": "2023-07-10T00:34:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7a924605-6651-45b1-9886-f20ef9c9fb5c",
"author": "Bruce Lindsay",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVowjqDAo53mXTRjSOkP3ggGtl5wBUT0bWutXbVwT_eLtjpfg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Accommodating, professional a joy to work with!",
"date": "2022-10-05T16:16:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Bruce! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Stop by our office or give us a call at 888-786-7243 at any time if you need assistance or have any questions.",
"replyDate": "2023-07-10T00:34:17.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "808efcfd-abd6-4388-a5b4-4628f3ae9d8d",
"author": "Jennifer O'Neil",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKVwEVqd0Yh32SjVBTGX4y78qpwJjffKSgTjvglyWz4K7Z8jg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super easy over the phone process. Went the next day and found my unit with a welcome card on it. Prices are great and units are accessible.",
"date": "2022-10-02T16:27:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent review, Jennifer! We're happy we were able to provide a smooth rental experience. If there is anything we can do for you, please let us know at 888-storage!",
"replyDate": "2023-07-10T00:34:17.000Z",
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "a7de11ab-70bf-4e1b-acf0-d845088c9814",
"author": "Terry O'Rourke",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVK2JmJqu8tNnf0UiwKx85OQPErDv_Clc0-HPIL4ueFq2ZDajsE=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-09-27T17:14:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Terry, Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (207) 613-2506 or stop by the facility!",
"replyDate": "2023-07-10T00:34:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "79747c60-b729-473c-b1de-98cf68af22f3",
"author": "Debra Dunn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJwWcWKWNoX0eFSmhMYHa_THoVX0nj6uK5Gihk8moZzf4Gv=s64-c-rp-mo-br100",
"rating": 5,
"text": "Signed up for new storage unit. Shawnee was very pleasant and helpful. Process made easy",
"date": "2022-09-22T23:10:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Debra. We're glad to hear Shawnee was very pleasant and helpful and that you found our rental process easy! Our team is here to serve you, so give us a call at (207) 613-2506 if you need any future assistance.",
"replyDate": "2023-07-10T00:34:17.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e7bbd4e0-acb1-4106-9498-085c575db266",
"author": "eliz hastings",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIj4UKJXfTnQEDwtpeugBgnUqjoR7kXslNB9FcSOQ8lLmf0_g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-08-24T17:36:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Eliz, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-10T00:34:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "35954585-1469-4dcd-8ceb-5076f9af0783",
"author": "Brian Alterio",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV9bBGseR4tEvuz6igRttQGaHdsGwTZiZw6KHHJytOa04srrn67IQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-08-24T13:50:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Brian. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2023-07-10T00:34:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "01a2a95b-4347-4876-acfb-f5a3908a50d6",
"author": "Anne OShields",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWNs2nKtlrwKrdFOBYJPYSaewAz2VpA4fcPDVhdHk2fRHZJ406R=s64-c-rp-mo-br100",
"rating": 5,
"text": "The gentleman that helped us switch from a larger storage space to a smaller was very, very helpful. We were in the office this week and he did a great job of explaining things and was very patient.",
"date": "2022-08-18T18:42:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Anne. Thank you so much for the positive review, it means a lot to our team! If you have any questions feel free to stop by or give us a call at (207) 613-2506.",
"replyDate": "2023-07-10T00:34:17.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9e733ead-9570-4654-b62b-8ce65c4f77da",
"author": "jason mayo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJmtd8kTCX2p31e0Ac0aEwLUJkv3OengThJo5oO2RGAP3dcWQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Top notch customer service from Shawnee",
"date": "2022-08-11T15:50:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jason, thank you for the 5-star review! We are happy to hear you had the great customer service you deserve from Shawnee. Reach out if you need anything, please.",
"replyDate": "2023-07-10T00:34:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8f6134af-c68d-4c0f-8e1b-d1177b5b3eee",
"author": "Maura Collins",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVi1gukQL667bqh15rMYKZ_RGYtxQuEbd7zInGOYXXLC20TcJY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Such an easy process! Shawnee is the best, made sure the unit was in good condition for our move in and is very on top of following up, answered all of our questions quickly and was very professional. I recommend to anyone who needs storage!",
"date": "2022-08-11T15:50:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Maura, thank you for the 5-star review and for the recommendation! We are so happy to hear you had a great experience with Shawnee and that the rental process was easy. Give us a call if you need anything, please.",
"replyDate": "2023-07-10T00:34:17.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5c374c7d-54ca-42f4-bd86-73950507f0b1",
"author": "Heaven Allen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVkMah_4MPPBfWHuL6MiZO2SIur73FTxjdSKscIHeb00VcCx-sefA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-07-29T15:45:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Heaven. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2023-07-10T00:34:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "23ee519b-461e-42d2-a4ff-6e333f2cc6b8",
"author": "Sean O'Hara",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXhGfiHUdSpTnWUck1xK8mifRvo_d5THLIjEL8NB2mBIsZia_X4=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-07-13T17:02:55.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "22336144-666a-4e7f-846e-cdee6bc63e09",
"author": "Alana vasapoli",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK3uQcWgh8pnkCYPIU1XOMpr6-4VsjU2IjzSaq9sQW6INcrZg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-07-13T14:03:43.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "31426f7d-523e-4942-8d31-f6e6b1451fcf",
"author": "Diane Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKuBHYgvc6DqbKT-td_792YaCxlFq2sg0ptuHtP-Dt37DraDw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very ease to get information in a very few seconds to rent exactly the size storage locker I needed.\nVery friendly staff form easy to fill out. The price was excellent and I got two months free. Great location Very safe and secure",
"date": "2022-07-07T07:25:14.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "7642a428-ce15-4896-acef-e1db2027406f",
"author": "Patti Bond",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI8KR6skZ72QHbSL2HkMV0dBiJ9PHIMaw82qudEq9X-sQiq1g=s64-c-rp-mo-br100",
"rating": 5,
"text": "I ordered a large storage unit on line and the next day it was ready to use. The storage unit was clean when I arrived. The the girl in the office was very nice and answered any questions that I had with using the facility.",
"date": "2022-06-26T10:12:53.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "0ef227f4-ac1a-46f0-9d95-554304136048",
"author": "Louis Mello",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUjhBIf0TXgDN99c8pZLbyhAuSaYai0vB0ChkTQQ8QcHLSF0tFECg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-06-12T00:09:13.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "f3e1e9a5-3348-4981-afc0-14f4662b2804",
"author": "Lea Jensen (New England Pickers)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWCTnckFcDJBASwkhvUy0Fw7rCO6VY-PzR7tUQunDS0LHyksSll=s64-c-rp-mo-br100",
"rating": 5,
"text": "Always a great experience, we have been renting here since 2013. Always great service from the staff.",
"date": "2022-05-28T16:44:11.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "661391d0-38c3-4366-8d4f-5a8fd5c0a9f3",
"author": "Jeannine Barrett",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLBVZB-vaFpjJ3u-vRpPEn77Z2J3JyXmEMwjVQ1MoseTSvfNQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-22T23:10:24.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "c5ad344d-42d4-4827-b561-40b9de412ec6",
"author": "holly milotte",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIkZDT9jPf9p_0a4oEakzZu91yLTStiOCr5lLKE4hIXflY3Ow=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-03T23:24:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Holly, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-07-10T00:35:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "56a27569-d73a-43b0-9dd5-3517572cfa7c",
"author": "Michelle Y",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJi5n99ZE-_oW4yyP-jD__01__AiRLUo4fDEbfmf29lRY5N=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service and kind employees\nUnits are clean and secure.\n5 out of 5.",
"date": "2022-04-27T20:05:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Michelle. Call us at (207) 613-2506 if you have any questions or need assistance with your rental!",
"replyDate": "2022-07-10T00:35:07.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "438e4bb1-083b-403a-8cb3-5114a28f053f",
"author": "George",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK0NFjfpBZClF-AK973YvfC8hdiIkRhoRtiArD3yZYYIuoZpQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Got a 10 by 10 for my junk, perfect fit for me and my my stuff. They have a ton of units and are priced competitively with other storage units in the area. My rep, Miranda, killed it and was super helpful in explaining the agreement, and paperwork, Thanks Miranda!",
"date": "2022-04-11T17:10:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi George. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Miranda. Stop by our office if you need anything in the future!",
"replyDate": "2022-07-10T00:35:07.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "08d19c07-6fc0-4b65-aaf2-df27d72f7ad9",
"author": "Jess Milinski-Walker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLGVaTRgifMZaZMWKR-NkUtZ9hCv9qiuflDT2sYoJHGNK35Dg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-07T18:24:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Jess! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-07-10T00:35:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "26988c4f-d316-4a95-b7f9-cbe5de29c272",
"author": "Christopher Skinner",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWbvKnElU2k6vHcxUyCh7klBeInqyEds9yAFozvGOKnzjHXk-A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-18T18:41:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Christopher! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-07-10T00:35:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5fee33e5-1e94-4589-a217-9e7180fb0548",
"author": "Charlene Champagne",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJhDGGoZvcE6hiL9GqZqlV6fyNthkVD8glSDumNReNMxUfJvg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-03-03T21:54:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Charlene. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2022-07-10T00:35:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e3ece19f-64c2-49bf-b8a9-7f4df7613800",
"author": "Niki Rafter",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUhvsHZe9NsDiap_zPR1ILx-_pO-15rDj_ZohkJjk48aUTfFg1W=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very easy process to set up my storage unit. The staff is very friendly and helpful!",
"date": "2022-01-05T19:36:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Niki! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-07-10T00:35:07.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7e2e73eb-7bb2-4bcc-a782-a4120e62f7eb",
"author": "Michelle Harley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXYFv2MU3eG-IDGLFeXo9kjK62T_AYhL42wvBHZ6pY4BeTRYP4=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-01-04T11:27:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Michelle. Call us at (207) 613-2506 if you have any questions or need assistance with your rental!",
"replyDate": "2022-07-10T00:35:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e59da696-300f-4212-806b-8664488c44d9",
"author": "Lee Cooper",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLXoWH_LDrb9hiyz6IW9zIQUGJzQOtJyXR_MrqVzock_KmI9w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-12-07T22:47:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Lee! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (207) 613-2506 if you ever need anything.",
"replyDate": "2022-07-10T00:35:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "02273e7d-4cbd-4cd4-8d0d-c44690d17ed5",
"author": "James Shirley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKfVLOx9Gixba3coXLiOAxcjyyZ0pIwV2FatxRpjB28vLo5Tw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shawnee is great. Made sure the storage unit was well marked and in good condition for our first delivery. Always promptly returns calls and does great follow up!",
"date": "2021-12-05T02:03:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, James. We appreciate your 5-star review of Shawnee and our York location! Please stop by the office if you need anything or call us at 888-storage!",
"replyDate": "2022-07-10T00:35:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "84332d83-3bcf-498b-b2a3-c347ad29389d",
"author": "Linda Azzarito",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKJ5BIq5VpouY1zv5yw7fD1m8CK0bs00D9mMwUnqWdFNH_0FQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-12-04T18:45:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a 5-star experience, Linda! If you ever need anything in the future feel free to stop by or call us at (207) 613-2506.",
"replyDate": "2022-07-10T00:35:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "276e0d56-ebd9-4514-89c3-9a72db9cb9de",
"author": "Joseph Lemieux",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJw78PqdBlZ2owDIMar9tcriOezqghZ7KIp5R1ojhGhLtxOxg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-11-12T00:31:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Joseph, thank you so much for the great rating! Stop by our office or give us a call at (207) 613-2506 at any time if you need assistance or have any questions.",
"replyDate": "2022-07-10T00:35:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "16b69996-c2ea-4dc1-9261-7aad73e5c396",
"author": "Ryan Scafidi",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUxkh1QBwLZOxwPE-WVKeLw_ezNZkT8jcjR4FJ4GvXQYUW31ZU=s64-c-rp-mo-br100",
"rating": 5,
"text": "So far I have just registered for a storage space and the process was so easy. The customer service I received was very professional and friendly. The staff is very knowledgeable in the services/products provided and I would already feel comfortable recommending Extra Storage based on my initial experience alone.",
"date": "2021-10-22T14:22:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Ryan, Thank you for taking the time to leave your feedback! We pride ourselves on having a professional, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2022-07-10T00:35:07.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "574e8782-64cf-42d2-8294-ec4a5c0f21db",
"author": "Paige Riley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL1xGwrL_y8DeRcjps9MHY52HOa83RYR_Q9aqilSxaJ63SVrg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I Called A Couple Storage Places && It Was Close To The Weekend && I Wasn’t Going To Be Able To Get To The Space In Time To Set Up An Account. I Called Extra Space Storage && It Was SOOO Simple They Did Everything Right Over The Phone. I Went To Unload My Stuff && Realized The Stuff My Movers Were Going To Bring The Next Day Wasn’t Going To Fit. I Called On My Way Home && They Were Able To Upgrade My Unit && Allow Me To Switch Everything Over The Next Day With My Movers! They Made Everything Easy & Stress Free Start To Finish!!! 100% Recommend!",
"date": "2021-10-11T21:59:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional storage solution in your neighborhood. Thanks for being a loyal customer, Paige! Our team is dedicated to making sure your experience is great. Feel free to send us an email at customerservice@extraspace.com if you have any additional feedback in the future.",
"replyDate": "2022-07-10T00:35:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2094637f-0880-420b-947b-30d990c8e146",
"author": "THOMAS ROSE",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVVbODad6E8grYymGbhdhoBRrujE89jiA8MCKYt36Csx10j9n-5ig=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-10-06T21:50:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Thomas. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2022-07-10T00:35:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8d333065-81fe-49ba-849a-c649e5f6bc71",
"author": "Matt",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKcTLAOwMFic3tAnfzZ-93Upe6flGG8Q3T87cixnt_xc8LqRA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Good facility, friendly staff, 5 star service",
"date": "2021-10-05T23:33:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Matt, Thanks you for your positive feedback about your experience. Our team is proud to serve you and your storage needs. Please let us know if you need anything.",
"replyDate": "2022-07-10T00:35:14.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1183d0b1-75a9-4f1d-9aca-2a7ff27ada8b",
"author": "Jack Malone",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJvbnqkbOzMls8LmmhzpYCHlEW4GR7UdU45U4YekBEnPWYgOQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Courteous , informative, carefully explained options , prompt timeline .\nNice to see great customer service!",
"date": "2021-08-25T22:07:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jack!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (207) 613-2506 or stop by the facility!",
"replyDate": "2022-07-10T00:35:14.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "35b2949e-85cf-435f-a88a-35a41bb80c7d",
"author": "Jennifer Tafe",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUS9aPcv91k_TcFxjlz5HGQRCiuTYCMxZBhYzV9mT6Xcr8i2s8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service so far, friendly and accommodating!",
"date": "2021-08-13T12:27:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jennifer, thank you for the 5-star review! Give us a call at 888-STORAGE or stop by the office if you ever need anything, please.",
"replyDate": "2022-07-10T00:35:14.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d32c9bac-f688-4f3e-8fb4-8e0f9b34931b",
"author": "Sammy Cruise",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJFJFRCrvEgn1jUsWGTxKO-C25uylh5a_MXkym5AoPRCm6b2g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great crew at this facility! Very knowledgeable and informed. They were the nicest people. I happened to be passing by anyway so I stopped in and paid my bill. That was probably one of my best times paying a bill!!",
"date": "2021-07-15T19:05:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Sammy, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2022-07-10T00:35:14.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
}
]
}