{
  "summary": {
    "average": 4.6,
    "total": 68,
    "distribution": {
      "1": 4,
      "2": 0,
      "3": 3,
      "4": 4,
      "5": 57
    }
  },
  "reviews": [
    {
      "id": "034bf485-f80b-451a-865e-60e3999d97a0",
      "author": "Douglas DeShiell",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJUQekfig8trnEaOdHWGIqSHbEA-sZz8pj5TDmnrUvZJxP2xA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very pleasant and friendly to work with. Decent rates and if your late on your months rent, they don't automatically lock you out of your storage like some places will. I have recommended them to several people.",
      "date": "2026-06-30T19:39:04.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Douglas. We appreciate your kind words about our team, rates, and flexibility on late payments, and we’re grateful for your recommendations. We look forward to continuing to serve you.",
      "replyDate": "2026-07-02T23:40:06.000Z",
      "tags": [
        "staff",
        "price",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "0bd1ab82-f861-4a5e-8f70-5c85560edcda",
      "author": "Thimis Le",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVPHbHMNsohjUrl_E503FSd2oPqcYxkBgmcpvipj-Kh0Zrh5zo=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great customer service and clean units!",
      "date": "2026-05-29T20:47:33.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Thimis — we’re glad you enjoyed our customer service and clean units. We appreciate your feedback and look forward to serving you again.",
      "replyDate": "2026-06-09T23:40:06.000Z",
      "tags": [
        "cleanliness"
      ],
      "sentiment": "positive"
    },
    {
      "id": "518747aa-284f-4646-b8c9-ebef5b84d189",
      "author": "Andrew McCabe",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJmSZaQbrocuVxD5K4JLeXiplkBUSPfdMmq1Cp8C53Iku-_ZQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Nice people and easy to work with.",
      "date": "2026-04-21T19:29:11.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Andrew. We're glad you found us easy to work with and appreciate your kind feedback. We look forward to helping you again.",
      "replyDate": "2026-05-09T23:40:06.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "cd8faa4b-be78-411d-9ec8-5b8e723a0765",
      "author": "Michael Fichtner",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVc-3JfQJukcC9y-UNRHySfCcaIFDcyz53sYP_fP74Bn59yhmyQ=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Very personable site manager that was very accommodating and helpful. The units look like they were recently updated and appear to be of solid and secure construction. Prices are reasonable and it is located in an easy to reach area with multiple US 101 exits near by.\n\nWould recommend renting a unit to store your valuables.",
      "date": "2026-04-13T03:24:33.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Michael, we appreciate your recommendation and kind words. We're glad our site manager, updated units, and convenient location met your expectations. Please let us know if we can assist you further.",
      "replyDate": "2026-05-09T23:40:06.000Z",
      "tags": [
        "staff",
        "price",
        "access",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "15c6cdda-3255-4fa1-a0b9-8f25c7faf98b",
      "author": "Larry Shenosky",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUFqQa5eJ6cKLBi6N_ZgU8hfRkRD66KocSk4SDTidVb48HEfSs=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Amber and her team provide responsive, professional service and are a pleasure to work with when needing to store household items. I recommend them!",
      "date": "2026-04-11T17:38:02.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind review, Larry. We’re glad Amber and the team provided responsive, professional service and appreciate your recommendation.",
      "replyDate": "2026-05-09T23:40:06.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "b85fe342-c1c0-47c3-82c2-e686e0ee1560",
      "author": "Allene Vierra",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLUuDYy0Z1CbO2Z-XPt4E8bvLFyz5w1R8c9ZYHA9eOqPZBd9Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Storage star was very easy to get a unit their prices are comparable and the person who helped me was very nice",
      "date": "2026-03-27T20:25:04.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Allene! We're glad renting was easy, our prices met your expectations, and our team provided friendly service. We appreciate your business.",
      "replyDate": "2026-04-09T23:40:06.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "8312abf7-3b94-4f2b-9aeb-b7dcd56c8cb7",
      "author": "Jazmin C",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXsTWbyBUdT15Ib5KvCRAqsHL4xH5qfbyI6Fsvj9hm5HYHsh-_SZA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "☺️☺️☺️❤️❤️❤️ Amazing Help! I enjoy coming in for their assistances",
      "date": "2026-03-04T19:21:02.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you so much for the kind words, Jazmin! We're delighted you enjoy coming in and are always happy to help, and we look forward to seeing you again.",
      "replyDate": "2026-03-09T23:40:06.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "1c59597c-b362-4713-8767-f6927c894a0c",
      "author": "Iver Iverson",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL-ptH32do8yt9R-3SFLTqSyKhWnwTyTgFIYUVvcvXSUbZ-yA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The best storage place around. Awesome customer  service. Easy to do business with. Very clean and safe facility. Great prices!",
      "date": "2026-03-02T23:24:00.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Iver. We appreciate your kind words and are glad you found our facility clean, safe, and easy to work with. We look forward to continuing to serve you.",
      "replyDate": "2026-03-09T23:40:06.000Z",
      "tags": [
        "cleanliness",
        "price",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "7b6942bf-b362-4a7d-a789-c5187df2da0f",
      "author": "Michael Elk",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLzXfIQdQEM4-mkC6Y5ZxVzPuSDMJterhTdMwy8BxhC6FxwKw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Excellent service from Amber and Shawn! Great people!",
      "date": "2026-02-25T23:15:13.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Michael! We're thrilled Amber and Shawn provided excellent service and we'll pass along your kind words. We appreciate you taking the time to share your experience.",
      "replyDate": "2026-03-09T23:40:06.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "3bb0c624-4a27-44c2-a09e-49746f5673fb",
      "author": "Danny Allen",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWwNdHDnUlcOAYAfnaXbf34wN5fLV_fBWswxoJo3mnpLaByObQ=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "I filled a unit up at this place 15 years ago. In the past year, Star Storage took over. I finally was ready to empty the unit, recently. Much to my delight and great relief, the new managers, Amber and Sean went out of their way to help me exit. They had no real interest in us leaving, but they guided me with great advice, helped me locate some help to hire, even made sure I had a bottle of water, now and then. Great people who actually care about tenants, new or old. Cannot recommend them highly enough.",
      "date": "2026-02-14T17:53:48.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the wonderful review, Danny. We're thrilled Amber and Sean made your move-out smooth and will pass your praise along to them. Please contact us any time if we can help in the future.",
      "replyDate": "2026-03-09T23:40:06.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "f12db144-974a-454e-ab2d-37e40a5bddfc",
      "author": "Sergio Mendoza",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocINiWOUPJe6MIfzzH6zB45KX81jKPo65KhJ3TTuciyiHbLr4Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I was shopping around for storage units for my vehicle and came across storage star in Cloverdale. Sean and Amber made it a great experience all around. They have great customer service skills and they were able to answer all my questions regarding the unit. They were extremely easy to work with and upfront about prices. I’d highly recommend to anyone in the area looking for a clean and affordable storage unit.",
      "date": "2026-02-12T05:26:47.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Sergio. We're glad Sean and Amber made your experience great and that you found our units clean and affordable. We appreciate your recommendation.",
      "replyDate": "2026-03-09T23:40:06.000Z",
      "tags": [
        "cleanliness",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "c66a817c-51bf-42a9-93bf-93ef792cfceb",
      "author": "Ben Michel",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXgwfKZHVXv1Nv3x4kY34dl0J9HbPJmh0nRbbG0IOHnRyXHCiq-=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I stopped by Storage Star to buy some packing/wrapping paper and the customer service was excellent. The person working was incredibly kind and helpful. They left a really positive impression!",
      "date": "2026-02-04T18:11:39.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Ben. We're thrilled our team was kind and helpful and left a positive impression. We appreciate your visit and look forward to helping you again.",
      "replyDate": "2026-02-09T23:40:06.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "841e0324-0f75-472a-a4d6-a027ab309027",
      "author": "Clinton Sanders",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX9kIfgPf1tfB1MDo_6db5imG-PqAnmG36Vnp8ULoJO5UWUU4Mq=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great temporary spot if you need storage!",
      "date": "2026-01-24T23:26:11.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks Clinton, we're glad our temporary storage met your needs. We appreciate the 5-star review and look forward to helping you again.",
      "replyDate": "2026-02-09T23:40:06.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "f122c0c8-e8eb-4bec-8987-82d15c19f43e",
      "author": "Meghan Rech",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVLHIiZQN-xqrFZz8h0G1dO7ZiHYt3oWfzXhgvOU3llttULBKrqrw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2026-01-12T23:13:18.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Meghan, for the 5-star rating! We appreciate your support and look forward to serving you again.",
      "replyDate": "2026-02-09T23:40:06.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "df042ead-ce44-4da0-9b6f-069c77f5bae3",
      "author": "Neil Sims",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIlRdpmgqhHj0D2LBCtETqIT2N9LNMlhQMdhjsO7P3XnC5SpA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-12-29T18:35:21.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi, Neil. Your feedback is highly appreciated. Thank you so much for the review!",
      "replyDate": "2026-01-09T23:40:06.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "50a3e453-b5dd-4a80-aaba-8e4230b38153",
      "author": "Dirty Baller",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIEwha5XgbvhI4v46nQD2KFqroQe4jsQnbMzOKLE1hBgyuhcAs=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The new property managers are always available and on top of any questions or requests!",
      "date": "2025-12-16T02:03:32.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you so much for rating your experience with Storage Star so highly! ",
      "replyDate": "2026-01-09T23:40:06.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "2562809e-268c-4c2d-9146-1f18bf4c171f",
      "author": "Talli Smalls",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKjGVmBWxtcxpTPRkgHfAnwKcM0F0S_2dgIu1RUthCcS-s8zw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Amber and Sean are an amazing team.",
      "date": "2025-12-16T01:09:35.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your kind words! We're glad to hear that Amber and Sean made a positive impact during your experience. We appreciate your support!",
      "replyDate": "2026-01-09T23:40:06.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "283f9c2f-4ef9-4346-be8b-ef7d5ddaa994",
      "author": "Green Clover",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKZXjVZ6ztsivKoAUUWyAYKczhMGfjvLTNgf8ReW_gy8aohfQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Fresh coffee & hot chocolate always, plus they check my lock every day!  Awesome job Amber!",
      "date": "2025-12-16T01:03:16.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your wonderful feedback! We're glad to hear you enjoy the fresh coffee and hot chocolate, and we appreciate your recognition of Amber's efforts. Your satisfaction is our priority!",
      "replyDate": "2026-01-09T23:40:06.000Z",
      "tags": [
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "9315f6b6-1c7c-4579-a416-aaca26c31db5",
      "author": "Mami Mamita",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL-a3edc8kURgO1yWTIHwpRgH-lBadQ4n3G1iUC_T13n89bSA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-12-16T01:01:29.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your positive feedback! We're thrilled to hear that you had a great experience with us. Your support means a lot to our team.",
      "replyDate": "2026-01-09T23:40:06.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "a518a164-d71c-4d4f-ac3d-d5e71d1dc143",
      "author": "Lori Angeli",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJGZ8CAc0HJMgFvbad5bOFc5Sik4JfFnLyjz0e5y5GtJMBgZQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Excellent customer service, always so hepful.",
      "date": "2025-12-16T00:49:17.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your positive feedback! We're glad to hear that you experienced excellent customer service and found our team helpful. We appreciate your support!",
      "replyDate": "2026-01-09T23:40:06.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "28f8d3e2-4622-41e1-be4b-3d50b4af93d9",
      "author": "Davin Callies",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKg1uJxoAAfPIbHUiw1xHMA5kTiM7mk4JtuktbrJR4aZf1TdQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Awesome service! I'm able to stress LESS!",
      "date": "2025-11-05T03:02:13.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are absolutely thrilled to hear you can stress less by storing with us, Davin!",
      "replyDate": "2025-11-09T23:40:13.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "c7f07378-93c4-4b56-9c31-37ffbe88956d",
      "author": "Kathy Phrampus",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ9cR8b9SPIc3ISJLf5Zg9GQQiKMAtTm7PNgSP9sGJFdyF66A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-10-29T03:07:37.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi, Kathy. Your feedback is highly appreciated. Thank you so much for the review!",
      "replyDate": "2025-11-09T23:40:13.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "ccdbfe0e-4ad2-41ab-92a6-76744125480d",
      "author": "t w",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJOyxyLdIGL56yxnws1DoOBTsO9AWsNsrWFZ41cAQThlS645g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great customer service and a very cleaned and well maintained facility😎!",
      "date": "2025-10-26T04:25:15.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We deeply respect your kind words about our customer service and clean facility! Thanks for choosing Storage Star!",
      "replyDate": "2025-10-09T23:40:13.000Z",
      "tags": [
        "cleanliness"
      ],
      "sentiment": "positive"
    },
    {
      "id": "bd8d6cea-8f1b-4dd8-8e84-3fd9eb879b6a",
      "author": "LA Friday",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXPUXqbKbBSX1qn85sBixS8AEvTJPmAq0RI2EMjv1sq_i6BJZwjlA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Excellent in person customer service , they 2 employees I have had experiences with I left, literally, happy.\nThe help is genuine and their effort is thorough.\nThank you!",
      "date": "2025-10-11T23:57:03.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We really appreciate your kind words! Very glad to hear that our Cloverdale team was able to provide a great experience.",
      "replyDate": "2025-11-09T23:40:13.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "bd7920f0-38d4-4fbf-8fb1-d856c24bfde4",
      "author": "debra carlson",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXotpoWtm5VAci0nwVRwA79e83sk5L8scSn2WXT6dtbORRQf5VnHg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sean is very nice and helpful",
      "date": "2025-10-01T02:56:17.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are absolutely thrilled to hear Sean made such a positive impression! Thanks for the five-star rating, Debra!",
      "replyDate": "2025-10-09T23:40:13.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "ded40285-3374-4b93-8b3b-08989757b2f2",
      "author": "Joshua Kelly",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKKaDV6GXaojv_LFyxtZYFbJjOb2aq7FBdNOfgF4lE0hKNmuw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Good place.",
      "date": "2025-09-22T18:34:22.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your wonderful feedback! ",
      "replyDate": "2025-10-09T23:40:13.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "544b76bc-80a1-4138-8524-feb72c31ae78",
      "author": "Jeff Thornhill",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVxsIrytmBFyRKv68rusO-wszIMIRqtL4iXHcl9FmeG5RD9UNU=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great place, excellent service from Jordan in the office. Thanks again!",
      "date": "2025-09-21T20:36:38.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the kind words about Jordan and our service! So glad we could help you out.",
      "replyDate": "2025-10-09T23:40:13.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "f72dffe2-fd95-441a-832e-5af185c6a070",
      "author": "Gregory F",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL03rWKCHZfSCtsWlPwG4inrmcmRiACQhqKWGGvaD8aTUBA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Friendly, helpful people, clean and convenient facilities; I would happily recommend Storage Star anyone who needs extra storage space in the Cloverdale area.",
      "date": "2025-09-16T11:40:24.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks Gregory! So glad our friendly team and clean facilities made your storage experience great. Your recommendation means everything!",
      "replyDate": "2025-10-09T23:40:13.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "0b71335a-74e7-48cc-8378-b46e13fb7fed",
      "author": "Erin Gonzalez",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL21dvpAv7pJQWsqSYN18E-fQ54obIbw7DVEw7QZCPa2M-Aqw=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2025-09-14T05:27:35.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi, Erin. We must have done something right to get such a good rating from you. We really appreciate you taking the time!",
      "replyDate": "2025-10-09T23:40:13.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "c3918c16-e8d3-4d79-aefc-dce7744e746d",
      "author": "Antonio Cardenas",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX1O-zJ4RXXzhkr6z1Ut2tZJ3HeDEcEYCs6H9wcmhaM8dBMMdRFog=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very friendly people, always great to be around",
      "date": "2025-09-09T21:59:18.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are absolutely thrilled to hear you enjoy our friendly team! Thanks for being such great customers to be around too.",
      "replyDate": "2025-10-09T23:40:13.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "3beb3227-897e-4a49-9371-8a3c7cc2e97d",
      "author": "Lynn Turnbull VonHoogenstyn",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLgva33mkLRs8xLUU4qiqGVUShJ_gYPLpNNDZ7_1dkkHCPojA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I had a great experience with Storage Star. The grounds were clean and the staff friendly.",
      "date": "2025-08-28T20:02:01.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive experience with Storage Star is greatly appreciated. Thank you for sharing your experience.",
      "replyDate": "2025-07-09T23:40:13.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "ec7624bd-4f39-42f8-9998-b375fcba3165",
      "author": "George Henderson",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIdsofl6eImeJc6FDD5f9f6nzx8_8QlOn-wHN_1CT6LCDXUzA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Rented a 10/20 size storage to clear out my garage for a conversion project. Very convenient to drop off and pick things up to and from work. Shawn was great and very professional. I recommended this place to my sister. When my project is finished I’ll probably get a smaller storage like a 5/10 A+",
      "date": "2025-08-17T05:49:08.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for sharing your experience, George! So glad Shawn helped make your garage conversion project easier. Welcome back anytime!",
      "replyDate": "2025-09-09T23:40:13.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d51a3924-c47b-480e-9a54-81e275c8a7e2",
      "author": "Rebecca Winterboer",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLuxBPIFJaN_PVEGm38lf_92ktJ0KySlyAQ9mkg8MjUN-0S-g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "They treat you well, like you’re their only customer!",
      "date": "2025-08-14T04:30:43.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you! That's exactly how storage should feel - personal and caring. You made our day!",
      "replyDate": "2025-09-09T23:40:13.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "1352ff9d-f2ee-4694-a46a-5665c3a9d754",
      "author": "Sharon Stevens",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVO2AVhEbQnBtwqQ6fc2UjjaHu_F8Z9FTUWPvDafzzQ4u6ooRzj=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "We had a great experience with Storage Star! Such friendly staff, easy to work with, clean facility! Would store there again 10 out of 10 times!",
      "date": "2025-08-02T03:09:31.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We really appreciate your five-star review Sharon - and we're happy to hear that you had such an awesome experience with our Cloverdale team!",
      "replyDate": "2025-08-09T23:40:13.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "af451d8f-da45-4c99-88ef-6d6e4a05fc24",
      "author": "Earl Ambrosini",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLD8Yr0A5-ugiZRok5QpN8U6hniMO6RrqDKDtlsBWNVaKrq9g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great location, friendly staff! My stuff is totally safe here because someone is always here watching over it!",
      "date": "2025-07-24T12:56:03.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are absolutely thrilled to hear you feel safe with our friendly staff keeping watch over everything!",
      "replyDate": "2025-08-09T23:40:13.000Z",
      "tags": [
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "5ead3d29-2c0c-4513-a46c-3e9dd357bffb",
      "author": "Asena Rasolo",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI4xYl-gmMVFZASvo5xK3tByjUDE-Ulw_SN0ldeEXMDRuG5QBk=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "We are extremely satisfied with both the storage area and the quality of service provided. The facility was clean, well‑organized, and secure—offering ample space for all our belongings. The staff answered every question with a positive attitude. Their professionalism and attention to detail made our experience seamless. Highly recommend!",
      "date": "2025-07-10T20:23:45.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are elated to hear about your seamless experience! Thanks for highlighting our clean, secure facility and professional staff's positive attitude.",
      "replyDate": "2025-08-09T23:40:13.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "95d8912a-dcaa-4bdd-816f-f1058ddbcea2",
      "author": "Zina Tibbetts (ZTibbs)",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJI_OlwXjdneKCcGCCOduMO8WANR06K6jJmC5atOJksW_xUeA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Used them for years. Responsive and easy to work with, should I need storage again, they are the first I would call.",
      "date": "2025-06-30T19:25:17.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear you've trusted us for years! Your loyalty means so much, Zina, and hopefully we'll see you in the future!",
      "replyDate": "2025-07-09T23:40:13.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "22b2a006-6d13-4239-9a08-e396efebb4d0",
      "author": "Gee Bee",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUovj2fWDZedt6ta6MvdLq-29OusE2ywDXTuDJuDYXQnqhkIu44=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I have had several storage units over the years here, and will use them again in the future!\n\nThe facility is always clean, and very well lit in the evening, which is when I usually drop off things after work.\n\nYes, the price went up a bit when the new management took over, but compared to the other choices in town, I think they are very reasonable.  And, as I didn't have renters insurance, the small amount added to protect my belongings was totally acceptable.\n\nPlus the on-site managers are very professional, yet down-to-earth, wonderful to chat with when I'd swing in to drop a check or  such.\n\nIf ease of access and a very central location are important to you, then you should really check them out. Cheers!",
      "date": "2025-06-26T20:34:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "First off, thank you SO much for this detailed review. We greatly appreciate all of the feedback. And secondly, thank you for your loyalty! We understand that sometimes things can be shaky when new management takes over, so we're really pleased to hear that you're still having a good experience with our Cloverdale facility and team!",
      "replyDate": "2025-07-09T23:40:13.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "price",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "2b0c2dbf-9602-402f-86cb-69f271cf4a67",
      "author": "Winston Lee",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU7OeR8KJjF-g6ooUq-HTqxoF3SkqLXaANrm_kO1LTuIJu8PuVw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Excellent customer service, my unit was showroom ready. Great promotions through their website. Couldn’t be happier",
      "date": "2025-06-04T04:12:30.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear about your excellent experience. Thank you for your detailed review and five-star rating. Very glad to hear you chose Storage Star, Winston!",
      "replyDate": "2025-07-09T23:40:13.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "cba43449-6ea7-48b2-89d8-bd4b7418d163",
      "author": "Jesse California",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWnPDaPN1fc6TCb_koQhM16B7R3cu3GgIlOYMVpI9gnFot4inOC=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Management is great very helpful, they let you know something is needed so you are always informed, very clean storage. I would recommend anyone that needs to rent to rent from them it's very convenient location to!!",
      "date": "2025-06-02T03:23:35.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are very happy to hear about your positive experience with our management team. Your feedback and recommendation are greatly appreciated, Jesse!",
      "replyDate": "2025-07-09T23:40:13.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "54e40853-961a-4a88-9fb8-f2efe55a9d47",
      "author": "Ken",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJndgBP2VrivKi1-rO4X5dvzMRFYqo0CITmvOcP-wKFKM9Vdw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sean is awesome!  Helped me out with my storage needs for years.  Highly recommended.",
      "date": "2025-05-28T23:31:21.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear Sean provided excellent service. We appreciate your review and your recommendation, Ken!",
      "replyDate": "2025-07-09T23:40:21.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "240f8c62-cb20-430c-bbc5-c1bcbe740495",
      "author": "Mike Brunofski",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKUMhVV4VLpFqUdFaGbXRItlfHmD8zheGx7HVfxZctNrCdqbA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I have always been treated very nicely from the previous owners . Shawn has taken over operations and is providing the same great customer service.",
      "date": "2025-04-30T13:29:36.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're delighted to hear that you're having a good experience with Storage Star and that Shawn has provided you with the level of service you're accustomed to :) Thank you for sharing your experience with us!",
      "replyDate": "2025-07-09T23:40:21.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "1b3b4c15-4e00-4655-b2cc-9181dad1189a",
      "author": "amien griffin",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK1NS2BmzChniMG3ykmKevQ6kObGTpcLpDd8Ydqp3QVfbI89w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I was in the process of closing my two units because they had served their purpose. For the short interim that Storage Star (as the new owners) conducted business there from the previous owners, and from my experience dealing with their onsite manager, they were extremely helpful & accommodating.   -  Amien, from Portland, Oregon",
      "date": "2025-03-27T18:46:09.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're so happy to hear about your positive experience with the Storage Star team. Thanks for storing with us, and if you ever need storage in Cloverdale again, we hope to see you!",
      "replyDate": "2025-07-09T23:40:21.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "31f84a03-59f3-48d7-b370-0bc9fab6b336",
      "author": "Olaunda Johnson",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXn1RQ-qcBvKXRpIfwxf4gdvLg-hMo2-txTIqAp0mESk22JB9K2vQ=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Love being able to come to my storage any time of the day or night!",
      "date": "2024-08-15T20:53:31.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you so much for your review Olaunda! Have a great day!",
      "replyDate": "2025-07-09T23:40:21.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "716d80f2-9c64-43bf-b2a6-20ef41f75521",
      "author": "Mike Boehm",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWSDlqpGWLTVGOnhRDcDsKsXKQr-OPX_B737H7NZnsRCVhUEpLlfw=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Good deals and great service.  Local family owned and great neighbors.",
      "date": "2024-03-23T15:59:25.000Z",
      "verifiedTenant": false,
      "featured": false,
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "0dcfb380-eddf-4f3e-9c82-8e857fd297d9",
      "author": "GW Rogers",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXAeFhUvcuTMyYXmoDS73KNkSfBqu9Ntka-oEi8QF6oHR3elmxXWA=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Clean",
      "date": "2022-05-16T05:30:58.000Z",
      "verifiedTenant": false,
      "featured": false,
      "tags": [
        "cleanliness"
      ],
      "sentiment": "positive"
    },
    {
      "id": "9b300700-36f4-4152-9aac-107672aa8ff3",
      "author": "Jason R",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXB6GOka1V5qJbzfJndY-bvlIgccdgzIGas3elmDFa9oRbtjDrmsw=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Very friendly and helpful people. Safe and secure facility.",
      "date": "2022-02-04T03:47:02.000Z",
      "verifiedTenant": false,
      "featured": false,
      "tags": [
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "28ea64e7-9251-4923-af82-3020d9976a07",
      "author": "Tina Marie",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIHAEwbXTG0hxoYXoAYMiUSY_xYpzSkJ8KTFbVeAnmxpTE6aw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Professional yet relaxed atmosphere. My husband and I have used this facility to store both our business items and our personal items for 3 and a half years. We use 2 units 10x20 and 15x30 and both were immaculate upon moving in. Fully enclosed and lockable in 2 different locations. Security is complete and includes the live in manager. During this pandemic both the owner and manager worked with us when money was tight. My husband and I thank you Cloverdale Mini Storage.",
      "date": "2021-08-06T12:55:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "tags": [
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "833a0a7a-916d-4513-9a6c-14d74685b67b",
      "author": "brittni Strehlow",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVR8KyDhr2b_2toCJ2Ij5--U5WoSWAt_9KfwJfMHKAZdMuQahFAfw=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Best storage in northern California. Great access and on site managers are very friendly and helpful",
      "date": "2020-12-22T03:22:59.000Z",
      "verifiedTenant": false,
      "featured": false,
      "tags": [
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "13540212-6c42-4b32-8ada-37a6f99c4e23",
      "author": "Timothy Mcilvain",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIjVT7K3c4o1jFZ-vv7io9B3LbG6gCFpPg1Oqi8zmGgJaKvhA=s64-c-rp-mo-ba12-br100",
      "rating": 4,
      "text": "The management here is very nice",
      "date": "2020-12-18T01:21:20.000Z",
      "verifiedTenant": false,
      "featured": false,
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "90a70a8e-3d82-45de-988b-df4e295ee0ef",
      "author": "Wilhelmina Thoeni-castagnetto",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW2De3meW2r9UFuZB2H1VETnjJUFzdudIYhAVNEqICf14PoXKAx=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Nice people is an understatement ,- My mother passed & I did not have any extra space for ALL her precious things..(y'all know). We've lived in SoCo (Sonoma County) all our lives, been married 36yrs. we were familiar w/this Biz (our Vet is right next door) THIS BIZ IS WHAT ALL BIZ SHOULD BE, HONEST-TRANSPARENT-REAL FOLKS YOU LIKE INTUITIVELY.  (NO, These folks are reg/hard-working people, they have ZERO clue @ this 'rating/comment' (SERIOUSLY, VERY, GOOD BIZ 10*)",
      "date": "2020-08-05T04:38:50.000Z",
      "verifiedTenant": false,
      "featured": false,
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "edbaabc6-963f-49a5-af07-3c65e66ff631",
      "author": "Katherine Fry",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUWLXsAVisOdBXJwaDkazzLZfMPG0J9oZr3pwuinT6SRHMO8FI=s64-c-rp-mo-ba12-br100",
      "rating": 4,
      "text": "Nice people.   Have been using for years. Never had a bad time.",
      "date": "2019-11-30T07:16:31.000Z",
      "verifiedTenant": false,
      "featured": false,
      "tags": [],
      "sentiment": "neutral"
    },
    {
      "id": "325f6b47-09bc-4753-bc4c-a730380d97c3",
      "author": "Denise Cannam",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU4Hz6RjWdzudnsp_h3ywL-r3qCpCZqzusELos5YpkIxFnIHFc=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Nice and clean. Owner of the storage units is awesome.",
      "date": "2019-05-22T21:14:25.000Z",
      "verifiedTenant": false,
      "featured": false,
      "tags": [
        "cleanliness"
      ],
      "sentiment": "positive"
    },
    {
      "id": "9adbacbc-f354-4b08-8a2d-2298aabfdd17",
      "author": "guy williams",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKHhKxmz-TTFpLOfzzYA2kElde1htfhJwN4e5sKnithw2D3Pw=s64-c-rp-mo-ba12-br100",
      "rating": 4,
      "text": "",
      "date": "2019-03-06T21:46:18.000Z",
      "verifiedTenant": false,
      "featured": false,
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "a2e1f693-9a31-41ee-b46f-0dc2b4256b07",
      "author": "Lisett Barajas",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUhZsKMSW7jMXUJ9NkV9DC35TarhTktdfjd1vaYmXrOT9kSPphg=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2018-10-07T20:25:03.000Z",
      "verifiedTenant": false,
      "featured": false,
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "fcc360f1-f08d-4038-b5ba-4afe94d20603",
      "author": "Monterey Bay",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVXJRLvRKhWshiDqn6Ry9pwhXWAtzPH7YNKebDb--lVTbe1yek=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "I needed a small storage space quickly and the last working that day held the last one they had for me because I told her I'd be in to rent it. The facility is older but extremely well maintained and the employees couldn't be more helpful.",
      "date": "2018-06-27T22:20:34.000Z",
      "verifiedTenant": false,
      "featured": false,
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "f8802954-4101-4f18-9e19-7845f8a07830",
      "author": "Lisamarie Rose",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWrP6Ahvl8Wh06jx3QC0NkeW6BD2ObesWI_G7r98focHu6TSI71=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2018-01-29T20:39:27.000Z",
      "verifiedTenant": false,
      "featured": false,
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "c2e93c18-d85b-442a-afde-4522b1bfeb76",
      "author": "James Cannam",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXo4NtPd5nwh97MCwrpJXeZ7cJ-I2zdol-YQFDg_WSC78AomAg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2017-12-18T01:38:06.000Z",
      "verifiedTenant": false,
      "featured": false,
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "9bce65f9-69ab-40f7-af76-ba46644440cc",
      "author": "Cat Randall",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX78hGgPZ5JOxPgkvIheeB_V_HapnslpTi-mwKUhU-AHJM5rjl15A=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2017-08-09T04:25:00.000Z",
      "verifiedTenant": false,
      "featured": false,
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "dabdd0c8-616d-4320-b1dc-dd4cffb45712",
      "author": "Andy Auman",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWnCjGcSAoJXQcoemdItZ8IX6plGBkNmphf9sxvqtdSIJMeY-4O=s64-c-rp-mo-ba12-br100",
      "rating": 4,
      "text": "",
      "date": "2017-02-05T07:47:36.000Z",
      "verifiedTenant": false,
      "featured": false,
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "8b5be2bf-082b-44a0-b88c-fce49f44ffbe",
      "author": "Matthew Zugsberger",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKx14p_rjp1NfpH8iWXUXxlXHW7UUIVtj2LVrtp2SqQwM7y0g=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Great staff very helpful",
      "date": "2017-02-04T19:38:11.000Z",
      "verifiedTenant": false,
      "featured": false,
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    }
  ]
}