{
"summary": {
"average": 4.9,
"total": 677,
"distribution": {
"1": 9,
"2": 0,
"3": 3,
"4": 10,
"5": 655
}
},
"reviews": [
{
"id": "8f530039-7dc2-4d46-99a1-ceea1ddeeec5",
"author": "Mr. Ferguson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKzgbRQgb_Gttj1ZGUecWIqC6u8TWFfu3RFAxoSdnTprNbW_6Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-06-11T20:11:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Mr.! We are grateful for customers like you. ",
"replyDate": "2026-06-12T00:37:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5cca0d7e-7932-42a3-89a9-c8b8eae082ee",
"author": "Tricile Jamison",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocImIXqNF0J3aGKUeMv-zLZJpmjbsAipQ5rHEZClkPfGGjnVIOM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great staff and wonderful storage units spacing.",
"date": "2026-06-10T17:16:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for highlighting our great staff and wonderful unit spacing! Your feedback means everything to us Tricile.",
"replyDate": "2026-06-12T00:37:37.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3eca9392-b3c8-4670-917a-84c4b432d22c",
"author": "bryshun jamison (Bry)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWHSBN9iSrHzsxND7lo_LogydEOeUkDtPTq4G4vjw5l1h4Pdf8l=s64-c-rp-mo-br100",
"rating": 5,
"text": "Good service",
"date": "2026-06-10T17:16:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback Bryshun! We're grateful you experienced good service with Extra Space Storage.",
"replyDate": "2026-06-12T00:37:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9fa96a4c-9717-421f-84a9-aa518bb644e0",
"author": "Chris Woosley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU4SBYhaSbEyOhl8ikJQf_MiqqaWtLku11A_hZmQleiupR88UY=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-06-10T16:02:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for leaving a 5-star rating, Chris! We are grateful to have customers like you. Please let our team know if you need any assistance or have any questions.",
"replyDate": "2026-06-12T00:37:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "843960f8-e5fd-4fd8-b904-ab64c0b7b8c5",
"author": "Tori",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKqS6e2zWpIPbSai8hc186DMUC-i6rOE7axdnA7JhQVs3l9Rg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-06-08T16:54:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thanks for the excellent rating Tori! We're so glad we were able to meet your storage needs. ",
"replyDate": "2026-06-10T00:37:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d7f3c811-966e-47e8-a990-399548edcb03",
"author": "Ana Iglesias",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUyS5yWDfpLYmpfMDebb-CZo_WGJVsox_Ov6m1jj1nxbOzf3D8j=s64-c-rp-mo-br100",
"rating": 5,
"text": "We had an excellent experience! Paul is very courteous and always had the answers to our questions. Keep up the great work!",
"date": "2026-06-05T14:39:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are utterly delighted to hear about your excellent experience, Ana! Paul's courteous service makes all the difference. Thanks for the kind words!",
"replyDate": "2026-06-10T00:37:37.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f57b4978-3ee2-42b6-b138-9ee9bb64f277",
"author": "Frederick Dicks",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXrcomcMb3y-lLQLGGMP3JHtL4wME2Z9_2hgAKKachi0qfJnybkRQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-06-05T14:39:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Frederick! Please stop by our office or call us if you have any questions.",
"replyDate": "2026-06-10T00:37:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "caaca1a3-e11e-4745-8c2e-4e8972a23d6d",
"author": "Bobby Powers",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJG04_cm3mWKL2slDk0sSP7srDifo7lwcvEce5fkfCAOyBJwQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-06-02T19:04:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Bobby! Stop by our office or give us a call if you need assistance or have any questions.",
"replyDate": "2026-06-10T00:37:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b559b1bb-8e9a-41c0-b5ff-18d84b299956",
"author": "James Florack",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJsSurhTe0ben6nAQygl-I14e5pnroxF3v0xLkHGuED_0uL=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-06-02T14:59:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, James. Your rating means so much to us!",
"replyDate": "2026-06-10T00:37:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a2a77c5c-85e8-4613-8396-b1c117d7ae38",
"author": "Mark Pollard",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIBQriHuKKm1X0_XJ3oyypt6SpFvRjiFBqkZ92HhgeQ9wEf-g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-06-02T14:57:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Mark! We are here for you if you need anything.",
"replyDate": "2026-06-10T00:37:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "de44136e-cab7-48ab-b561-7a745a15aa80",
"author": "andrew furner",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKjtgUd355FelRaJ83YjjgwKX1p4S6YeGdWPqFOt_ulPmd1zQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly and very reasonably priced. Would highly recommend for anyone looking for storage in Aiken!",
"date": "2026-05-29T14:49:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Andrew, thank you for recommending our friendly service and reasonable prices! We're thrilled you chose us for Aiken storage.",
"replyDate": "2026-06-10T00:37:37.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "e9dba9f0-a031-4987-a25e-ab477938891a",
"author": "Ron Frasier",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW_RvV1XJ5oYxBy8UqdPjsi9XvQtZ9wvlLX0Vdn42e3WbknZhMJ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very nice facility, good price and friendly service",
"date": "2026-05-28T16:07:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for highlighting our facility, pricing, and friendly service. We appreciate your positive feedback, Ron!",
"replyDate": "2026-06-10T00:37:37.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "03e21286-c6a8-470d-83c0-b55230736272",
"author": "Adrian Paul",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKPKEd98O6MP6YdrKnnhmkLcX3r7uMKcSXwuUCpqHovA95dAQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Paul was amazing really good help",
"date": "2026-05-23T18:13:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Adrian, we greatly appreciate your feedback about Paul's amazing help. Glad he provided really good service for your storage needs.",
"replyDate": "2026-06-10T00:37:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "986be97d-1810-4447-ad0a-6bcd37a01dd8",
"author": "Vida.Vie. TV",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU1vr8txACbmflzDPwHkS01ADWdQPRmolqdzDrIx8rXU-mVZG8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service ! Very clean units !",
"date": "2026-05-23T15:28:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear you appreciated our customer service and clean units!",
"replyDate": "2026-06-10T00:37:37.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "d56bba3f-00ac-4b60-add0-86cba577535c",
"author": "Paul Genchanok",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIPLdpDw6f7k-6MKxBoCDs-lIUZ_UvZPcaLz_boSblMlHap1w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience. Very helpful and professional staff who are their to help customers",
"date": "2026-05-16T17:32:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled to hear about your great experience at Extra Space Storage. Thank you for your feedback, Paul.",
"replyDate": "2026-06-10T00:37:37.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "20ec65e5-42a3-4beb-aa74-3fea5666cde4",
"author": "Wayne Poulos",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVzvy4WnqaAgssmJbO2kKzuljk1_5xqxlK-p4fUU88T65ir-Kyj=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great group to work with. Clean units and ground and the absolute best prices in Aiken.",
"date": "2026-05-13T16:47:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wayne, we are delighted to hear about your positive experience with our clean units and competitive Aiken prices!",
"replyDate": "2026-06-10T00:37:37.000Z",
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "a22ef028-9a10-4abe-8055-7782b2cfc7c2",
"author": "Makenzee Povish",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV_SM7MIr1TVyHVSyzMldX7hhEYsFt-HamHs7f7tZ9OvnVPCIne=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-05-12T18:45:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, Makenzee! If you need any assistance the future feel free to stop by or call us.",
"replyDate": "2026-06-10T00:37:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b80adcfd-1428-49a1-9008-c3c261d49f28",
"author": "Deirdre",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVmPphYpK0wXx5XSWOdGqhnsm2eKVda8I05hgwm1q8uFsN68tpunQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Best customer service I have received in a while. Paul was highly informative while guiding me through the process of renting a unit.",
"date": "2026-05-09T19:06:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear about your positive experience with Paul!",
"replyDate": "2025-07-10T00:37:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ff2ea123-8cf4-4acc-8e59-fcc75a1199b7",
"author": "Geoff Staples",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIFVtZdMCXuUJb1Rha3SQvUKuJZmPWu6LqeyISQ8HlOc-sy1Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "The manager was super nice, super helpful and very knowledgeable.\nI recommend anyone looking for storage, to try these guys first.\nYou won’t be disappointed!\nMass guy!",
"date": "2026-05-07T17:12:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear our manager provided such helpful, knowledgeable service! Your recommendation means everything to us, Geoff.",
"replyDate": "2026-05-10T00:38:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fcd36808-fb2f-4861-99f8-bb5aad3fd38d",
"author": "Localgirl 7",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJiDPT86WRRH3DsT7-89oLsYF0XXrFFc-mUo9iG0sERu0LMUg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great simple process! Recommend this facility!",
"date": "2026-05-06T13:54:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your experience, Localgirl7! We're thrilled you found our process simple and would recommend us.",
"replyDate": "2026-05-10T00:38:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f78cc7cb-330e-487a-877b-ffc4ec19fb91",
"author": "Dean Vintson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIU1_X1R5dN53kqCq01sx4iFrtTubvHnghNKB4L7qtKHKG61w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service and the service was excellent. Paul was great and made the move out great.",
"date": "2026-05-05T17:31:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your feedback! Paul's excellent service made your move-out great. We appreciate your choosing Extra Space Storage, Dean!",
"replyDate": "2026-05-10T00:38:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6f3a0b29-5c87-4dc0-a79b-e7f780514f46",
"author": "Jada Manigault",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUN8SPgBbSN1qJr1KbqLpyfnsnVXU_Y9xsZFf7T2vkqQkrdAHZ_=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-05-05T17:07:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, Jada! If you need any assistance the future feel free to stop by or call us.",
"replyDate": "2026-05-10T00:38:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f4de0d75-ae31-488e-ac67-e0be4ce35b92",
"author": "chris davis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV5AZkkljkHyv060M1EwEHMiTljREFDEO6iU_3V5L_zSg-FKJdSeg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "We had a problem with a lock today and Paul was incredibly helpful. Thank you Paul!",
"date": "2026-05-04T21:00:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Chris! So glad Paul could help with your lock problem. We appreciate your feedback!",
"replyDate": "2026-05-10T00:38:39.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "c0bbdd53-91b3-457e-9933-6ef7420acf76",
"author": "Heather Fitzpatrick",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIAe2BblTnmq43k8eGw8_P35qdWp6Ue3aF3hIOdmmIJzFZvDA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Paul was very helpful and made both moving in and out of the unit a very smooth process!",
"date": "2026-05-04T13:55:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are ecstatic to hear that Paul made your moving process smooth! Thanks for recognizing his helpful service, Heather.",
"replyDate": "2026-05-10T00:38:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "990f5bbb-2319-408c-8113-46e70a71c9ff",
"author": "Joshua Pniewski",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWYTNJGJScpOguUg-B0Q8Ptyd0132V1kx0UIGnQKUkj9JGzoAqL=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome experience!!!",
"date": "2026-05-02T00:06:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, Joshua! We're thrilled you had an awesome experience with Extra Space Storage.",
"replyDate": "2026-05-10T00:38:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2fbef2f8-b8c8-4103-bab5-611df4ff7c87",
"author": "Haley Howell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIt_gm90-1GguVor7MXsACkk984nYta9b90NWsQGQXjwsFbWQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-05-01T19:16:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to leave a rating, Haley! Your feedback means a lot to our team.",
"replyDate": "2026-05-10T00:38:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "79887fc9-ef78-4bd1-94fc-b294ae4c18ca",
"author": "Patrick Boatwright",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV82RJG6eVmJ_y1CczbgIpaUU3sUg6tMUFFxezgX72zXx32REEL=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-05-01T17:10:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Patrick! We're happy you trust Extra Space Storage for your storage needs. ",
"replyDate": "2026-05-10T00:38:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "08ce3b0e-0eb2-4ea6-81fb-51cc0c28072b",
"author": "John Fitzpatrick",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIE_yLL37y299XJJwrrteoUpqZJV4iFQMNkL6bS5dMieeNXgQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-05-01T17:06:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi John, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2026-05-10T00:38:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "57ec3476-ab9f-450c-9e60-b41f37e383f4",
"author": "Wanda Thompson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJSC5B8pxpVLxlQzUYOp60xHaxHzLLYTUvdAZKrmdMSsrNXIw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Patrice was very professional, knowledgeable and patient!! It was a pleasure working with her today to rent my storage space.",
"date": "2026-04-23T20:54:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Patrice provided professional, knowledgeable, and patient service during your storage rental experience. Thank you for your feedback, Wanda.",
"replyDate": "2026-05-10T00:38:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e84bdca6-a992-4e8f-bd72-b66e736cb04f",
"author": "Kenneth Mcneal",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKmk_JuEOIZPAM5c8-HyS5oPfXnjlsXYcHXJjQXgdwzX0cuow=s64-c-rp-mo-br100",
"rating": 5,
"text": "The site manager Patrice made my experience very convenient.",
"date": "2026-04-23T13:52:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are glad to hear Patrice made your experience convenient. Thank you for choosing Extra Space Storage, Kenneth!",
"replyDate": "2026-05-10T00:38:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3bc5ba7e-129c-4007-ab3c-f4ab7be3caef",
"author": "kloie hicks",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXIo-7B3Kcy0L4uUN6rJ6qNOrramoHjxH_vJUPoeyRMBVaNCh_6Rw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-04-20T20:21:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Kloie. Call us if you have any questions or need assistance with your rental!",
"replyDate": "2026-05-10T00:38:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"rating": 5,
"text": "",
"date": "2026-04-17T15:39:15.000Z",
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"reply": "Thank you for the excellent rating, Darnell! Don't hesitate to reach out if you need anything!",
"replyDate": "2026-05-10T00:38:39.000Z",
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},
{
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"rating": 5,
"text": "Pleasant customer service",
"date": "2026-04-16T17:05:15.000Z",
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"reply": "We are utterly delighted to hear about your positive experience with our customer service team, Lasazbra!",
"replyDate": "2026-05-10T00:38:39.000Z",
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{
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"rating": 5,
"text": "Mr Paul was very nice and patient with me although I was frustrated when I arrived but was happy before I lefted. I do appreciate that.",
"date": "2026-04-13T15:19:48.000Z",
"verifiedTenant": false,
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"reply": "Tara, we are pleased to hear Mr Paul provided patient service and turned your frustration into satisfaction before you left.",
"replyDate": "2026-05-10T00:38:39.000Z",
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{
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"date": "2026-04-08T17:59:03.000Z",
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"reply": "Wow, thank you for the great rating Chia! We are so happy you had a great experience with Extra Space Storage. ",
"replyDate": "2026-04-10T00:38:39.000Z",
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"date": "2026-04-08T17:58:17.000Z",
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"reply": "Thanks, May! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2026-04-10T00:38:39.000Z",
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"date": "2026-04-08T17:58:06.000Z",
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"reply": "Tiffany, we are so happy you had a 5-star experience with Extra Space Storage. Thank you for taking the time to leave us such a nice rating. ",
"replyDate": "2026-04-10T00:38:39.000Z",
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"rating": 5,
"text": "Very friendly",
"date": "2026-04-07T18:41:02.000Z",
"verifiedTenant": false,
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"reply": "Your positive feedback about our friendly service means everything to us. We appreciate you choosing Extra Space Storage, Frank. ",
"replyDate": "2026-04-10T00:38:39.000Z",
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{
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"rating": 5,
"text": "The reservation process online was very easy and the person I contacted over the phone was very nice and helpful! Thank you!",
"date": "2026-04-04T18:29:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for your review, Sophie! We're glad to hear the reservation process was easy for you.",
"replyDate": "2025-07-10T00:38:50.000Z",
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"author": "John Cagle",
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"date": "2026-04-04T14:26:19.000Z",
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"featured": false,
"reply": "Thank you for the positive rating John! We are so glad you trust Extra Space Storage with your belongings. If you need any assistance in the future please do not hesitate to reach out.",
"replyDate": "2026-04-10T00:38:50.000Z",
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"sentiment": "positive"
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{
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"author": "Nancy Castaneda",
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"rating": 5,
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"date": "2026-04-03T15:26:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a 5-star experience, Nancy! If you ever need anything in the future feel free to stop by or call us.",
"replyDate": "2026-04-10T00:38:50.000Z",
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"sentiment": "positive"
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{
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"author": "Clinton Blocker",
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"rating": 5,
"text": "Patrice was very professional and helpful assisting with my move in.",
"date": "2026-03-30T15:33:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback, Clinton. Patrice is glad to have been of assistance during your move-in.",
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{
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"author": "Sawyer Jackson",
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"rating": 5,
"text": "",
"date": "2026-03-17T21:12:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Sawyer! Don't hesitate to reach out if you need anything!",
"replyDate": "2026-04-10T00:38:50.000Z",
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},
{
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"author": "Michael Coggin",
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"rating": 5,
"text": "Best storage place in town. Super clean and friendly service.",
"date": "2026-03-14T16:30:26.000Z",
"verifiedTenant": false,
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"reply": "We are overjoyed to hear you found us the best storage place with super clean facilities and friendly service, Michael!",
"replyDate": "2026-04-10T00:38:50.000Z",
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},
{
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"author": "John Wood",
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"rating": 5,
"text": "",
"date": "2026-03-11T16:32:08.000Z",
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"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, John! If you need any assistance the future feel free to stop by or call us.",
"replyDate": "2026-04-10T00:38:50.000Z",
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},
{
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"author": "Shawn Raulerson",
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"date": "2026-03-09T15:23:11.000Z",
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"featured": false,
"reply": "Shawn, we are so happy you had a 5-star experience with Extra Space Storage. Thank you for taking the time to leave us such a nice rating. ",
"replyDate": "2026-03-10T00:38:50.000Z",
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"sentiment": "positive"
},
{
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"author": "Norman O'Neal",
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"rating": 5,
"text": "Extra clean space and great customer service",
"date": "2026-03-06T18:16:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is greatly appreciated. Thank you for recognizing our clean space and great customer service.",
"replyDate": "2025-07-10T00:38:50.000Z",
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],
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},
{
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"author": "MARY LENNELL BOYD",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXizEeYnFI2M7YbQMHJr1xNN8_arTsE6V4l_4o9r7PlnPl-2PIdsw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-03-06T17:19:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Mary! Call us if you have any questions or need assistance with your rental.",
"replyDate": "2026-03-10T00:38:50.000Z",
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},
{
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"author": "Yvonne Puckett",
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"rating": 5,
"text": "Paul was very pleasant and good customer service",
"date": "2026-03-06T16:42:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for recognizing Paul's excellent customer service, Yvonne! We're thrilled you had such a pleasant experience with our team.",
"replyDate": "2026-03-10T00:38:50.000Z",
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},
{
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"author": "Cameron Kirch",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWN7mwZGO4MKufYMWSKXEEiOdgUGlVDbY_4KOMzh7J5Q4lmZbs_=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-03-04T20:20:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Cameron! We are so happy you had a great experience with Extra Space Storage. ",
"replyDate": "2026-03-10T00:38:50.000Z",
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},
{
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"author": "Milton Wright Jr",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKFb0lhOdQRjHJvyYXBI7PSc78E4chnlTcTGQAzSFUKrA91pg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very Nice and Clean Facility.Paul is very helpful and knowledgeable.If you ever need a well kept storage facility this is the place.",
"date": "2026-03-04T16:09:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are honored to have provided you with a very nice and clean facility. Thank you for your kind words about Paul's helpfulness and knowledge.",
"replyDate": "2026-03-10T00:38:50.000Z",
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},
{
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"author": "Shakera",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL-zBHc3R7rbIejK1GZxsw-P7a__oqPLUPwvRy9BhRUWuElNg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-02-27T16:25:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Shakera! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call if you ever need any help with your rental.",
"replyDate": "2026-03-10T00:38:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Debra West",
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"rating": 5,
"text": "",
"date": "2026-02-25T15:51:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Debra! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2026-03-10T00:38:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Claire Sherburne",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKdnvS14BgZl91XDmGuET9zRyFMqwJ3qxZQsi8cOJALBwg4nxY=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-02-21T16:23:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Claire! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2026-03-10T00:38:50.000Z",
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"sentiment": "positive"
},
{
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"author": "Brian Aderhold",
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"rating": 5,
"text": "",
"date": "2026-02-19T17:17:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating Brian! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2026-03-10T00:38:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Lacey Capps",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLYziP925iUhpKgkBhLJiLx5bymb4RBbA5rvgAD4A6qvP7tSg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super friendly!",
"date": "2026-02-12T20:29:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your review is appreciated, Lacey. Thank you for taking the time.",
"replyDate": "2026-03-10T00:38:50.000Z",
"tags": [
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"sentiment": "positive"
},
{
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"author": "TyRael",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWYVRi4NKR3iHFJ8N8kkU4lpXkqfS3WSqwzvx7l1rMY27Yrp8I=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-02-12T18:38:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Tyrael! Please stop by our office or call us if you have any questions.",
"replyDate": "2026-03-10T00:38:50.000Z",
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"sentiment": "positive"
},
{
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"author": "Jim Hayes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKx55KpZaPsC7zGAL3jYBE9WebMror1IALJ5Mk_FciSVxHWHA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-02-10T14:24:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Jim! Thank you for being an Extra Space Storage customer. ",
"replyDate": "2026-03-10T00:39:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Andre Gantt",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLauOYv_jRcqtn36lCTxOTfVX86omZ1Uhw0s5eT4XUH0WUG1g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service",
"date": "2026-02-07T19:15:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear about your positive experience! Thank you for choosing Extra Space Storage.",
"replyDate": "2026-02-10T00:39:43.000Z",
"tags": [],
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},
{
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"author": "Rusty Chalker",
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"rating": 5,
"text": "",
"date": "2026-02-07T14:44:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Rusty! We are here for you if you need anything.",
"replyDate": "2026-02-10T00:39:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Kristen Krabath",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKeaQt8MN0g3AZHSdmAEXVoHBtM3rwHB9ZjdAk_1USUpUQB7w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Patrice at Extra Storage Space on Richland Drive, Aiken was extremely helpful in setting up my account and getting us into the right storage unit. She’s friendly, professional and knowledgeable. I highly recommend this storage company and Patrice.",
"date": "2026-01-21T15:21:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear Patrice provided excellent service! Thanks for recommending our storage company and team.",
"replyDate": "2026-02-10T00:39:43.000Z",
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{
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"author": "Mama Meany",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK7Q1T8U36Qnpp29vlAU_ZLfKuI-PrY82bG33n0VY__1Gt5Ng=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-01-20T18:22:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Mama! We are so happy you had a great experience with Extra Space Storage. ",
"replyDate": "2026-02-10T00:39:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b1cb334b-94c9-469a-976e-64526c32a603",
"author": "Sheila Wood",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLjFw8aGLt-ntaFYgOmXe1OpDw149TIm639U0nMqnLP1D8b=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Paul was very helpful and friendly.",
"date": "2026-01-20T17:31:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive feedback about Paul's helpful and friendly service!",
"replyDate": "2026-02-10T00:39:43.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "4133962b-37f3-4363-9b4a-ba77030885f3",
"author": "Adrienne Patterson",
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"rating": 5,
"text": "",
"date": "2026-01-17T18:54:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Adrienne! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call if you ever need any help with your rental.",
"replyDate": "2026-02-10T00:39:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Diana Vest",
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"rating": 5,
"text": "",
"date": "2026-01-17T18:37:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Diana! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2026-02-10T00:39:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "63d8ee76-0490-41fd-893c-53bbf23e8d4c",
"author": "LeighAnn Campbell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXJm1ytkYPb1G3Aidwyy50x5ilF0aLMIerERSTlrXrn3Fq-YBQrGQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-01-17T15:38:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Leighann! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2026-02-10T00:39:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5fb6e93f-7ad4-45f5-89a5-69fee4ac35bb",
"author": "SoGirly Babes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVT9oXDGauITZSrxqhh4lACyr1bcnDGmueyhMjD-X4wiUmazlo=s64-c-rp-mo-br100",
"rating": 5,
"text": "My experience has been great. Truly the best storage company!",
"date": "2026-01-16T20:33:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear you had a great experience! Thank you for calling us the best storage company.",
"replyDate": "2026-02-10T00:39:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "60913ffe-71ae-419d-b85b-a5d3b5ac6689",
"author": "Teresa Sampson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVx5c5L_9LkdBdXUiS97yvVSaNA3cF7gEuOq9bWSwvhsIxSkKck=s64-c-rp-mo-br100",
"rating": 5,
"text": "Paul always makes working with Extra Space Storage easy",
"date": "2026-01-06T15:32:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear Paul makes your storage experience easy. Thanks for choosing Extra Space Storage!",
"replyDate": "2026-01-10T00:39:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ce2be30d-b9c7-4677-95f9-f9d7d9ddc07e",
"author": "Hunter Creasy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLbhRZEGG6HFwkL-xPlPsYXnCds4Gw9l7ehcx99VOUCkU-M5g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-01-02T21:01:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Hunter! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2026-01-10T00:39:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d8d00fd6-7f33-4a0e-97a6-a8bb09c46ecd",
"author": "Anslee Riley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK12LTi1OTb9u8iFCPDgDwMrsQXVgBgdORFI9mMLFo2N6P0Xg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-01-02T21:01:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive rating Anslee! We are so glad you trust Extra Space Storage with your belongings. If you need any assistance in the future please do not hesitate to reach out.",
"replyDate": "2026-01-10T00:39:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b88ed1f8-8dfa-45f2-82a5-5b9d7a0eed8b",
"author": "Brittany Davis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVZpynGxQXwnba5VAOKaTG5vI5Kf9BNCiRErJLpfCXcTQRMk6s=s64-c-rp-mo-br100",
"rating": 5,
"text": "We appreciate Paul's help getting our storage unit set up. Everything went smoothly and we appreciate it so much.",
"date": "2025-12-29T17:28:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your experience! We're thrilled Paul provided excellent service setting up your storage unit.",
"replyDate": "2026-01-10T00:39:43.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "61726170-c06f-43b6-b9fb-a7aa78ab1379",
"author": "tiranda",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJoJdKdqlhYiCwAh4LffG3z0Af98dqeFUnhZ25iUk62aJ162A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Paul was very helpful and I was in and out no problems",
"date": "2025-12-29T17:09:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words about Paul! We're thrilled you had such a smooth experience with us.",
"replyDate": "2026-01-10T00:39:43.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f54b158a-92cb-47ad-abd6-b86cf9d37390",
"author": "Kristi De La Rosa",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL6CWplsUMVP4Co-YL-8AJZ15uOew8hKJ1YGEyKUVeBBryvlg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Paul helped me secure my rental unit, and it was so quick and easy. He honored the promotional rate that I found online! Will definitely recommend Extra Space.",
"date": "2025-12-27T19:58:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear Paul made your rental process quick and easy while honoring your promotional rate!",
"replyDate": "2026-01-10T00:39:43.000Z",
"tags": [
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "434faf2d-76cf-4e1c-ba6e-68ae412c19dd",
"author": "Mike Moreland",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXNR77Q7pk3ZsBh0aVD9Q2i5Lnm_KT7gg1hL2wWGYf9LnMn8VK9bg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-12-03T17:34:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Mike. Call us if you have any questions or need assistance with your rental!",
"replyDate": "2025-12-10T00:39:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0d98846f-5b7e-48ca-809a-3db6f2b6b307",
"author": "Ladelerie Moton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIcyScNyZ6imDLX6Xn9t4eavRC-L8M_Ygac-CzpmT3v5Y0cTg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-12-02T22:27:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Ladelerie. Your rating means so much to us!",
"replyDate": "2025-12-10T00:39:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4df4883e-053f-40bc-8ecf-422c097cc130",
"author": "Savannah Jeffcoat",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI2Y9wfaIam0SKrQcUBNbgOLY0BMB8I721Byu0SLIaEAu2vJg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Paul was great and welcoming when we came to put our things in storage. Highly recommend this storage unit option!",
"date": "2025-11-29T16:43:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! We're thrilled Paul made your storage experience welcoming and great. We appreciate your recommendation!",
"replyDate": "2025-12-10T00:39:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5a7933f5-bd34-4998-a0ad-f08341921c20",
"author": "ReNee Mole",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVXioCT5NjOTq30ppRmbDcy63A7gzBvQgVGshDu1dytnwJWCq1M=s64-c-rp-mo-br100",
"rating": 5,
"text": "Patrice made my move 100 times easier. The process was fast and simple. I would give them 50 stars if I could. Then there was a little mix up and Paul made sure to fix everything accurately and in a timely manner. I’m never using another storage company again",
"date": "2025-11-24T20:17:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear that Patrice and Paul made your move easier. Your review is appreciated.",
"replyDate": "2025-12-10T00:39:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "beef629d-ebdd-4853-b2ab-1ace20cae77d",
"author": "Helen Thomas-Pope",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIZf8QmZZHwF4GoWITmRFdmvb3ZpVIbI09l8HyQXq4BP0zm3w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Paul the ESS representative was very welcoming and professional. He explained the process and answered all of my questions.\n\nI had a great experience renting from ESS, from the phone customer service representative to my onsite interaction with Paul.\n\nI definitely recommend ESS.",
"date": "2025-11-22T14:59:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive experience with Paul at Extra Space Storage. Your feedback is incredibly valuable to us.",
"replyDate": "2025-12-10T00:39:59.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "28cc9743-eb93-4347-bbff-9df0ec996280",
"author": "Kenneth Baughman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWTwlZ4EtTVvfdIc9bnQXHjpEIVKzZCjLPtwBpXY3kR4d9BjOs=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place to rent",
"date": "2025-11-15T17:57:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your experience! We're glad Extra Space Storage worked well for you.",
"replyDate": "2025-12-10T00:39:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3b632583-8ab5-4b0d-b867-43ed558358de",
"author": "Todd Mankin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIkvdReb55NDcICaPdP5HQW6eRA7cw43xwctr3THLeh7acdTQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great group to work with!!",
"date": "2025-11-15T17:25:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful for your kind words, Todd! We appreciate working with customers like you.",
"replyDate": "2025-12-10T00:39:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1b2ebd18-05e8-4848-a718-a150d9d897f5",
"author": "Dennis Anton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUGctjXBh0_7YpRQJ_W4pIGBAFGEgYuH99u48y0nenk_oe4sbno=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Awesome customer service. So friendly and nice. Like talking to a friend! Highly recommended.",
"date": "2025-11-13T15:08:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Dennis! It's great to hear our team provided you with excellent customer service! Don't hesitate to stop by the office or contact us at (803) 618-3218 if you need anything.",
"replyDate": "2024-07-10T00:39:59.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "327790ee-e7be-40af-86af-ce01dcab1f28",
"author": "Amanda Jordan Sievers",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXlT4fGwbaOPMTnNimFNAEEZ5Hy6YCKmcT29Lc9LgzVLmWgEF4=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very fast and efficient service!",
"date": "2025-11-03T17:13:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your experience! We're glad our fast and efficient service met your storage needs.",
"replyDate": "2025-11-10T00:39:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b6488746-1c14-463e-8fdb-57d4cde1b8ce",
"author": "Mehgan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV3kD0aVwHkQb1J5XNHhOKKV0rDPbmVLznAkYul8bxuoTBZGgx8Hw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Paul Wilson was very patient, helpful, and efficient",
"date": "2025-10-25T14:59:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear Paul Wilson was patient, helpful, and efficient with your storage needs!",
"replyDate": "2025-11-10T00:39:59.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d00cb860-093b-473b-afb2-a319f7a2810d",
"author": "Alison Van Dyke",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXBme1tmfZvCTEurNi_VU9fxBsFaDaQY9Gxd2mcPvWhmHANpC8a=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Paul has been a great help",
"date": "2025-10-22T20:26:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! We're thrilled Paul provided great help with your storage needs.",
"replyDate": "2025-11-10T00:39:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e671ef6c-2503-43ae-b7d3-c5beaf9993aa",
"author": "Nicole Johnston",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJGYZURscHWceb4j_eB8V4inYk4fFJcfk8sEF06C2PjR6wptQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service",
"date": "2025-10-11T18:18:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Nicole! We're committed to providing excellent customer service. Don't hesitate to reach out at 888-STORAGE if you need anything!
",
"replyDate": "2024-07-10T00:39:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5793d6b6-fb53-4c7f-a84c-d084b8938f09",
"author": "luis martinez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK9NHlmjikPOiPpvM4AysLsj6g4WlR74FjpK-FmBkysU76JpA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-10-11T13:42:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Luis, we are so happy you had a 5-star experience with Extra Space Storage. Thank you for taking the time to leave us such a nice rating. ",
"replyDate": "2025-11-10T00:39:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1e811bd1-084f-47b3-a522-0efac4a36cc3",
"author": "joe frank",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL2Kd9Zf2StIqUDUDraNZjCj3UPSmH8LgLCR6qGIUpcTtk4iw=s64-c-rp-mo-br100",
"rating": 5,
"text": "On arrival I was greeted by Paul Wilson the store manager who went above and beyond I’ve had many years experience as a mover and I’ve traveled all across the country to multiple different storage units. This one was definitely courteous beyond grace and I couldn’t be more appreciative thank you Paul Wilson, and the staff of extra space storage you couldn’t have been kinder or made our move easier for not only the Moveing company, but the customer as well, thanks",
"date": "2025-10-10T17:12:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful for Paul Wilson's exceptional service and making your move easier. Your appreciation means everything to us.",
"replyDate": "2025-11-10T00:39:59.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "35986516-91d1-4220-9901-10b242adfc37",
"author": "eric staggs",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIVoH-TY9jCpVIJ1u3RzCQkqdiJiYOX-jMg33Ytqr6eOWyeZg=s64-c-rp-mo-br100",
"rating": 5,
"text": "fantastic. very easy and fast. Paul and Patrice are wonderful!",
"date": "2025-10-08T16:58:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear you had such a fantastic experience! Paul and Patrice truly are wonderful team members.",
"replyDate": "2025-08-10T00:39:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f4bac88e-6bdd-4007-8b3f-db4c92e2e836",
"author": "Charlotte Converse",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJxGck9aXBZlAi6k3Ne7Aluik0p9psdFDoNxjXiy9lLgBbvQg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Paul was fantastic with helping us. He showed us our unit. Explained how to get in and out and the dos and don'ts regarding the unit. The area is very neat and clean. It was a great experience.",
"date": "2025-10-04T18:09:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are ecstatic to hear Paul provided fantastic help! Thanks for noting our clean facility and great experience.",
"replyDate": "2025-10-10T00:39:59.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "395c0805-2038-4c9c-8c1f-73bceaa11cd2",
"author": "Aaron Belanger",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVDpvmkFs17ZOrqdsMJTeYXmPOhl37HUjdA8QBtGI3H9tC8Y5ZU=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2025-10-01T17:10:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Aaron! We are so happy you had a great experience with Extra Space Storage. ",
"replyDate": "2025-10-10T00:39:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2e5c6c3e-40ec-412e-a49d-db124e9997a9",
"author": "Hello howareu",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJRyeLe9OyNp06kAo4AHZvUXDwtxuBDkHHGL7VUXk-X23rClgk=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy Going Place 👍",
"date": "2025-10-01T14:24:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your feedback! We're thrilled you found us easy going. 👍",
"replyDate": "2025-10-10T00:39:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ab6be031-c432-41d2-9f76-b50bd6e09883",
"author": "Rhonda Davis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW57y4lC6E-EwX3mrGb2L8ffQN5X8QjaytJbZV9DzCUVUvWRpQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Paul at Extra Space Storage in Aiken SC has gone above and beyond to see that I am well taken care of … I recommend them highly if you are needing a reputable storage facility… cordial … accommodating … clean well taken care of… secure and reasonably priced … go see Paul Wilson… treated me the best and he will do the same for you!!!!!",
"date": "2025-10-01T14:01:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are ecstatic to hear Paul went above and beyond! Thanks for recommending our clean, secure facility.",
"replyDate": "2025-10-10T00:39:59.000Z",
"tags": [
"cleanliness",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "a69a76be-bd03-4b2c-b5d0-fe5b12749370",
"author": "Jill Hampton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJlT2jaRiJ3TKiGv7tN3Ok6-YExIewdBA29bb5TbBNryspUyw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great people and clean units.",
"date": "2025-09-22T16:12:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for highlighting our great people and clean units! We appreciate your positive feedback.",
"replyDate": "2025-10-10T00:39:59.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "610d31f5-ad53-4d56-9c98-f1f89271cfaa",
"author": "Meka Hammonds",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJLhvZq2HzfZf7unkrFWI3xWT9DLt1lmjxZZxToBxRA9wNbaw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-09-03T14:54:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Meka, thanks for leaving a rating! We're happy to hear you had a great experience!",
"replyDate": "2025-09-10T00:39:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "37f577aa-eeab-41ae-91de-bd6927fd5294",
"author": "Gisela Hayes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocILvXL5b1Dc3dOTq-o242pxm911JPH74kbHl6S8DE8-ylMtug=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Staff is very friendly and helpful. Facility is clean. I am happy about the experience that I have/had getting first one storage unit and then a second one. Paul was very helpful and also knows what he is doing. Thank you so much.",
"date": "2025-09-01T18:03:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear about your great experience! Thanks for recognizing Paul and our clean facility.",
"replyDate": "2025-09-10T00:39:59.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "f704d58c-4920-4bdc-98b3-f296c37de686",
"author": "Ann Rose",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJa1ap-Ugr9W3phvvjBfGeacX-5AuMgMrvDYM9z8Cbc8POeVA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-08-29T17:32:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, Ann! If you need any assistance the future feel free to stop by or call us.",
"replyDate": "2025-09-10T00:39:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7ffd1ec4-04d9-4d2f-80ad-b9129968b561",
"author": "mekanna brissey",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXz0XTsGHWmyVtfhe3ZpN0OR7R2j1BKJ7Lx_aveMpZbO5SL_ks=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-08-28T14:05:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Mekanna! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2025-09-10T00:39:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9cfe1aef-364d-4c2a-a488-71eb81e73c01",
"author": "Momma Soares",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVArRxju4MoAyObF4Z36eqRPs0UZGjvoVv-hrM6QThk6fNEfLKWCQ=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Good but don’t expect people not to mess with ur trailers or anything and them be responsible we had a flatbed damaged and they didn’t do anything cost me 500 even though I paid for insurance and charge me a lot",
"date": "2025-08-25T00:53:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are sorry to hear about the flatbed damage and insurance concerns. Please contact us at (803) 618-3218 to discuss this matter further.",
"replyDate": "2025-09-10T00:40:16.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "a1f87170-fd38-46b6-859b-33b52290d2bf",
"author": "Lou Porter",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKUZTSxwpy4daVQdT-fJtpkKrHXIe1WpHjosULr0as8cgJH_A=s64-c-rp-mo-br100",
"rating": 5,
"text": "This storage facility probably has the best customer service. I’ve been to a few different storage places and this one by far has the best and most professional employees.\n\nAlso the storage units you pay for are always clean. Highly recommended if your in the area use them for sure!!!",
"date": "2025-08-19T22:29:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear about your positive experience with our customer service and clean storage units! Thanks for recommending us.",
"replyDate": "2025-09-10T00:40:16.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "1ce8e5dc-f9e0-4eb3-b147-2471de314eaa",
"author": "Joshua Bergman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJdiwGn_YSBvNQZHMUYDIqHDvX4RzlVnGPEdSgNTYnLUbrshA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Got great customer service from the man behind the desk!",
"date": "2025-08-14T21:00:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words about our team's great customer service!",
"replyDate": "2025-09-10T00:40:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3e088b0f-6b27-41c5-b4e7-81f0d372a3ce",
"author": "Teryn Harris",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLzZ6wnvHGoIX2R-VvGUwAD4-Lx2S1EZURNRGzJ4awKMR7TJg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-08-14T17:21:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Teryn. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2025-09-10T00:40:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "baa08533-5898-4857-9ec8-2db72f0c6ac3",
"author": "John Butera",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLdMHdexHfW8JoUekjKuqmcigXQ-eK69mtynOp-lTP2z7js8g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Paul, the manager was AWESOME!! Very helpful and informative!!!",
"date": "2025-08-01T15:29:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear Paul was awesome! Thanks for recognizing his helpful and informative service.",
"replyDate": "2025-08-10T00:40:16.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "862e4807-87bd-4564-aedd-e89d78c1085a",
"author": "Janet",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJSRYfVXfjVDjtOEj_s8w7Sc2lDTwkgYHUMfNajPbfqUTdIJw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful",
"date": "2025-07-19T15:44:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear we could help, Janet! Your feedback means a lot to us.",
"replyDate": "2025-08-10T00:40:16.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8d7fbd7c-cd75-475f-864a-05fb40f40391",
"author": "Dee Thomas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJSDfEo2Htu5lih4sJSVBQbdFM4N3aw05P-KZjoIg2EVs0ePQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-07-15T14:56:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Dee! We're so glad we were able to meet your storage needs. ",
"replyDate": "2025-08-10T00:40:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b45d7b04-5f60-45c8-9995-c34ecdc85972",
"author": "Corey Highsmith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI5eg2FCmBxht176M0U7blf9UsluLQVH_sEu67pFCBUHeG3=s64-c-rp-mo-br100",
"rating": 5,
"text": "Paul was really nice and helpful in answering questions and setting everything up. The place was really clean and organized and all around nice environment.",
"date": "2025-07-15T13:51:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Paul provided helpful service and you found our facility clean and organized!",
"replyDate": "2025-08-10T00:40:16.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "e56b0745-483f-46e9-b453-7d19ed635298",
"author": "Jessa Davidson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLHo7No7wOgsw6BBFOjO1ZYNA-2FaQvVMESSRyQmvKjT75cnA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-07-10T18:43:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Jessa. Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2025-08-10T00:40:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5787bc58-c5ed-4a2e-a9e4-feb1b264929a",
"author": "Steven McNorrill",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUadK2_EHnWjgnXRc0yr8ZCwO2cS7j8iFhnLsBsI88NLtwUlgdI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience. Would recommend.",
"date": "2025-07-05T14:28:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your great experience! Thanks for recommending us, Steven.",
"replyDate": "2025-07-10T00:40:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0a272a1a-e997-4553-9278-1894db5fc0c2",
"author": "Harley Temples",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJGw33e4ZpeqHk4NZ3UNeoTQvs54d9gzn8vELWpRlzWbphShw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-06-30T21:00:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Harley! We are grateful for customers like you. ",
"replyDate": "2025-07-10T00:40:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "86535da0-4c66-4284-946e-0436aed986b7",
"author": "Danny the camper",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIPe14y2vVU1gUBkKY9yBdFwSJpv4bCQ2OxlJvnoZyH0iCGPQ=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "",
"date": "2025-06-19T17:52:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to leave a rating, Danny! Don't hesitate to stop by the office if you need anything. ",
"replyDate": "2025-07-10T00:40:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2560450c-d8fc-40d0-b957-91341a5429db",
"author": "Marie Matthews",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJfWe1IIGPRaCI9kt6BNnAz2RbmIHwbP-pxIqeWa8LEF3VPag=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-06-11T14:20:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Marie! We are so happy you had a great experience with Extra Space Storage. ",
"replyDate": "2025-07-10T00:40:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "793f10ed-7c9b-443c-b449-6ddf6f72713e",
"author": "BoosieG FromDaBlock",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWEk_HNJh6WXN4bARoKLpP5-rquqLc44B14io478zz9qiTcUHMu=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mr.Paul was very helpful and respectful l. I would come back again",
"date": "2025-06-09T14:35:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your positive experience with Mr. Paul! Your feedback about his helpful and respectful service means a lot to us.",
"replyDate": "2025-07-10T00:40:16.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c18a609c-da79-4646-bcca-1ddeb6d8dc4a",
"author": "Angie Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIT3ErQXGARaU0t3lm02YdNP2q4yi-oJuycDmTDgkE85JFkEw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Stopped by Extra Space this morning and got to see Mr. Paul. I didn't need any help from him today (good thing, because he was busy with another customer) but as usual he was happy and friendly....a nice start to my day.",
"date": "2025-05-31T14:41:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Angie, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Paul! Please stop by the office or contact us at 888-storage if you have any questions!
",
"replyDate": "2023-07-10T00:40:16.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e8ac4159-3270-4bc2-9267-f02f0280d07c",
"author": "Dan Wiglesworth",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL1_dh_Ukcrx7dbVyXd3ulifB9_jE4L3CCEmSWnb3E4SNkfkA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-05-19T16:21:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Dan, thanks for leaving a rating! We're happy to hear you had a great experience!",
"replyDate": "2025-07-10T00:40:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "26938771-6419-46cb-a385-5afd0326142c",
"author": "George Ealey",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXHoiRBkSMLmNerEs53j0CruoXoUI98oIRkitoeYsb3kMwCElMg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Awesome customer service",
"date": "2025-05-17T15:13:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're pleased to hear you had awesome customer service. Thank you for your feedback.",
"replyDate": "2025-07-10T00:40:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7bf79c82-6277-4381-b316-9a35c405411f",
"author": "Ashley Finch",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKsIZs2Hvt3Oh2sSMu_BTcEOb76EVA0Xb5VugzdIcamHl9DRQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-05-17T14:53:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, Ashley! If you need any assistance the future feel free to stop by or call us.",
"replyDate": "2025-07-10T00:40:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bf4e8062-a030-44fd-b9e0-b1dee07896ed",
"author": "Camden Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJf1oFXi3j6oW66NE8hFu2fkuYTD2NZljyQQ34uz5DhXFLceQNx=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mr.Paul is really understanding and compassionate",
"date": "2025-05-16T19:36:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear about your positive experience with Mr. Paul at Extra Space Storage. Thank you for sharing your feedback!",
"replyDate": "2025-07-10T00:40:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9e69cc98-b1bc-42b9-b452-9bd0f3de7ec2",
"author": "Nathan Lester",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKqj8tPjxWNNygFf6H8fKg3l3uy9rDG7D7ORWJDnIZTyKxMrw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Wonderful customer service and easy to work with!",
"date": "2025-05-14T14:36:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear about your wonderful experience with our customer service!",
"replyDate": "2025-07-10T00:40:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "28b9e6af-350a-4fe8-8c4b-c821d1ef2ab5",
"author": "colleen delahunty",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI60vX_85EclhG0DGQSGncyMAZ3M7PyJahQLp9Uj6O8jSetoA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great staff, super clean!",
"date": "2025-05-13T20:41:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Great to hear you had a positive experience with our staff and found our facility super clean! Thank you for your review.",
"replyDate": "2025-07-10T00:40:24.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "20529b3b-84fc-4451-bbb1-d4625fdea89a",
"author": "Deborah",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK10DnYghSYGPJvhdSu7EYMLFwJ5fznmT6r7sOX_Dsy-qcpSw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-05-13T15:04:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to leave a rating, Deborah! Your feedback means a lot to our team.",
"replyDate": "2025-07-10T00:40:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c629b5b1-29a3-4966-b2f2-5122b7b1f69a",
"author": "Heather Puckett",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVYjSxCIm2YQLVuS6jxvB6sDsRv1E9nmV9iHCguXF-Cmcxejs6YIw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-05-09T17:49:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Heather, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2025-07-10T00:40:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "19ced2a6-452b-4b50-baef-1420c6996a28",
"author": "Jewell Barrs",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKwG_3i85Igr2cQ1JKUahysQcOs2_wiMcMpzJQGKk7wtLMSsw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-05-02T18:38:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Jewell! Please let us know if there's anything else we can do to assist you with your storage needs. ",
"replyDate": "2025-07-10T00:40:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "46a1233b-ce02-4000-9ba0-b49e96270771",
"author": "Beth Cannarozzi Maroni",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK_pYqgk82QbwwI3iM9qvUrRKu0pqh5rHSqLOIDhyYugGZXLg=s64-c-rp-mo-br100",
"rating": 5,
"text": "The Richland Ave facility is so clean and the manager Paul is incredibly helpful!!",
"date": "2025-05-02T18:31:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your positive feedback about our Richland Ave facility and our manager Paul!",
"replyDate": "2025-07-10T00:40:24.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "dcebf2a1-8cae-43cf-8f9b-64d345330bab",
"author": "Suzanne Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU3Shq6N8lMOBIyKMnkk8_heLdoUO0VWJwD1rOjeqZUtADdvpfXlw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-04-26T13:05:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thanks for the excellent rating Suzanne! We're so glad we were able to meet your storage needs. ",
"replyDate": "2025-07-10T00:40:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5cce4ee3-514d-46b5-9877-e94853e0db2c",
"author": "Mark T",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUxGiskzGsvw3BlRJATZHvRwRXoqmm8AI7vNLzS6XaRWXbbpPU=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-04-22T20:03:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Mark! Please stop by our office or call us if you have any questions.",
"replyDate": "2025-07-10T00:40:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "44e1fd51-433b-43db-aa8d-d86858acc9d5",
"author": "Shelby Thomas",
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"rating": 5,
"text": "",
"date": "2025-04-16T21:40:34.000Z",
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"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Shelby! We are here for you if you need anything.",
"replyDate": "2025-07-10T00:40:24.000Z",
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},
{
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"rating": 5,
"text": "Very nice facility. Staff are friendly, and very helpful 😊",
"date": "2025-04-14T15:06:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your kind words about our facility and staff. Thank you for your feedback!",
"replyDate": "2025-07-10T00:40:24.000Z",
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},
{
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"rating": 5,
"text": "Great service, excellent employee interaction",
"date": "2025-04-11T20:10:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your positive feedback, Jon Curl. Thank you for choosing Extra Space Storage.",
"replyDate": "2025-07-10T00:40:24.000Z",
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{
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"rating": 5,
"text": "Really good place for storage!!! THANK YOU!!!",
"date": "2025-04-11T19:37:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your positive feedback! We are glad to hear you had a great experience with us at Extra Space Storage.",
"replyDate": "2025-07-10T00:40:24.000Z",
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},
{
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"author": "BIG DOGG",
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"rating": 5,
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"date": "2025-04-11T18:32:31.000Z",
"verifiedTenant": false,
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"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Big! Stop by our office or give us a call if you need assistance or have any questions.",
"replyDate": "2025-07-10T00:40:24.000Z",
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},
{
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"author": "Shanta Coates",
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"rating": 5,
"text": "Paul and Jesse made it easy.",
"date": "2025-04-09T20:51:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your review is appreciated. We deeply cherish your feedback. Thank you for sharing your positive experience with Paul and Jesse at Extra Space Storage.",
"replyDate": "2025-07-10T00:40:24.000Z",
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},
{
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"author": "Erric B",
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"rating": 5,
"text": "Awesome guy definitely great deal for me and my Wife :)",
"date": "2025-04-09T19:42:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear that you found a great deal with us! Thank you for your positive feedback.",
"replyDate": "2025-07-10T00:40:24.000Z",
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],
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},
{
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"author": "Brent Belcher",
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"rating": 5,
"text": "Paul is awesome! Thank you!",
"date": "2025-04-05T18:22:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Paul is great too! Thanks for the positive review, Brent. Don't hesitate to reach out at 888-STORAGE if you need anything!
",
"replyDate": "2024-07-10T00:40:24.000Z",
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{
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"author": "Courtney Lowe",
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"rating": 5,
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"date": "2025-03-24T03:49:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Courtney! We're so glad we were able to meet your storage needs. ",
"replyDate": "2025-07-10T00:40:24.000Z",
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},
{
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"author": "Endress Keyia",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJZMa5e9knGTzpqWINt-KSDVUtyY4lpE2ZevLVdPrmWYQVHrg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Front desk people were very friendly!",
"date": "2025-03-22T16:53:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear that our front desk people were very friendly! Thank you for your feedback.",
"replyDate": "2025-07-10T00:40:24.000Z",
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],
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},
{
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"author": "Alexzandra Cabrera",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIu7pdTyLZZ9AcyaI72kKbTSWEzQ47KNxc9YBQNbJBQau-P9A=s64-c-rp-mo-br100",
"rating": 5,
"text": "amazing super friendly!",
"date": "2025-03-12T16:08:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We deeply cherish your positive feedback! Thank you for choosing Extra Space Storage.",
"replyDate": "2025-07-10T00:40:24.000Z",
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],
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},
{
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"author": "Bonnie Kirkland",
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"rating": 5,
"text": "",
"date": "2025-03-12T16:08:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Bonnie, thank you for your positive rating! Please stop by our office or call us if you have any questions.",
"replyDate": "2025-07-10T00:40:26.000Z",
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"sentiment": "positive"
},
{
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"author": "Wes Wilson",
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"rating": 5,
"text": "Excellent. Highly recommend!",
"date": "2025-03-12T16:01:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're delighted to hear that you had an excellent experience with Extra Space Storage. Thank you for your positive feedback!",
"replyDate": "2025-07-10T00:40:26.000Z",
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"sentiment": "positive"
},
{
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"author": "Melissa Tripp",
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"rating": 5,
"text": "",
"date": "2025-03-12T15:48:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Melissa! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2025-07-10T00:40:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "954094a8-dfa5-4177-b175-3f8539d24b76",
"author": "Gary Griffin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLQEyCN_UmNCmMsGQHCzi03TDwWq7-C_J7TuCApjfPuckrN9A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Paul was great to work with! I would definitely use again",
"date": "2025-03-12T15:42:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are excited to hear that Paul was great to work with! Thank you for sharing your experience with us.",
"replyDate": "2025-07-10T00:40:26.000Z",
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"sentiment": "positive"
},
{
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"author": "Amanda Emery",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJsqjztBig4cWgxQJ5uC0RXCASoz0DAap4L62SMOShS2hEiRA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-03-12T15:26:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled you had a 5-star experience at Extra Space Storage, Amanda! Please give us a call if you need further assistance with your storage needs.",
"replyDate": "2025-07-10T00:40:26.000Z",
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"sentiment": "positive"
},
{
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"author": "Roshetta bean",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVstLUl-3I88PdDkaDIZCml8EM3zcuUhDYKnHJdGWPL_mYia92y=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-03-12T14:42:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Bean. Thank you for leaving us a rating! Your feedback means a lot to us! ",
"replyDate": "2025-07-10T00:40:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Henri Hennessy",
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"rating": 5,
"text": "",
"date": "2025-03-12T14:34:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating Henri! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2025-07-10T00:40:26.000Z",
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"sentiment": "positive"
},
{
"id": "7912b6ce-3082-4505-a50d-84d42998560b",
"author": "Haley McKewen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJG1rHM6mbj9zvvCKTI-pxt7m21ErGy0J_iF_XmNhXxEY9sbA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Paul and Jesse are very knowledgeable in the units they offer. They have a good variety, from drive up to climate controlled storage space.",
"date": "2025-03-12T14:13:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your positive feedback about our knowledgeable staff and variety of storage options. Thank you for sharing your experience with us!",
"replyDate": "2025-07-10T00:40:26.000Z",
"tags": [
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"access"
],
"sentiment": "positive"
},
{
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"author": "Toni Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK1To1MpbJLxRzCQPrK_tg-9vsckZFVQaAE2Mc-JldFejEn=s64-c-rp-mo-br100",
"rating": 5,
"text": "Paul was kind and informative about all of the storage options he had available. The site was clean and well maintained and made our decision that much easier.",
"date": "2025-03-12T13:51:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're glad to hear you had a positive experience with Paul and our storage options. Your review is appreciated.",
"replyDate": "2025-07-10T00:40:26.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
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"author": "Kylah Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUO_NEPAgUy2F2DVWUjMrwrdORvAHRyxQfn0THp6KbJl4coTx1B=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-03-01T17:12:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Kylah! We are here for you if you need anything.",
"replyDate": "2025-07-10T00:40:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "I’m Here",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXT8qoNBKSOYCUVEtGq0wiF-Ctc1vjfd7Kp8bf_53IXMEnynYAc=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-02-26T17:00:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Diana! Don't hesitate to reach out if you need anything!",
"replyDate": "2025-07-10T00:40:26.000Z",
"tags": [],
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},
{
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"author": "Debra Guthrie",
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"rating": 5,
"text": "Great place, clean and well organised. Friendly service. Very customer oriented. I have used them twice and I will use them again should I need a storage space. They think of everything.",
"date": "2025-02-25T15:54:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive experience with us. We are glad to hear that you found our storage facility clean, well-organised, and customer-oriented. We look forward to assisting you again in the future.",
"replyDate": "2025-07-10T00:40:26.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
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"author": "Carson Suess",
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"rating": 5,
"text": "A returning customer here. Great customer service and good prices.",
"date": "2025-02-24T20:22:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're pleased to hear you're a returning customer and had a great experience with our customer service and prices. Thank you for your feedback.",
"replyDate": "2025-07-10T00:40:26.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
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"author": "Stephanie Skipper",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWhMdm05S-FvO4vXRoAeS4IkrImhkYEj9zS1RUc5-LwujuvRwE3=s64-c-rp-mo-br100",
"rating": 5,
"text": "Staff is super friendly and professional",
"date": "2025-02-22T17:53:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear that our staff is super friendly and professional. Thank you for your kind words, Stephanie Skipper!",
"replyDate": "2025-07-10T00:40:26.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "3876d26d-4ca6-4395-b6b5-10d03c7e202f",
"author": "Anna Marie Crump",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKksq2j0cRmMsIeGkZ8W5RqV13wPlvyKvzCsmHRHIvJEUvY_w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Paul was great as well as Jessie. Very helpful",
"date": "2025-02-21T18:26:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're absolutely thrilled to hear about your positive experience with Paul and Jessie. Thank you for your feedback!",
"replyDate": "2025-07-10T00:40:26.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
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"author": "Antonio Burns",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJkrSJqNmL5I6UHuOuznDFIxahY_tjZZnjaNiAn3lOrfwbmug=s64-c-rp-mo-br100",
"rating": 5,
"text": "Owen is the absolute BEST!",
"date": "2025-02-15T20:49:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're honored to hear that Owen is the absolute BEST!",
"replyDate": "2025-07-10T00:40:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Melvin Reddish",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLdyv-z1z2rW_47aJufTZFQ7hFyiXs1QL23oOqlh4wBOVXj7Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-02-13T22:42:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Melvin! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call if you ever need any help with your rental.",
"replyDate": "2025-07-10T00:40:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "John Williamson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocImzGpZwmL1l7VYfPBI-P9Q9Ue4Dy0L_HC5EdQDO6WTiuHEXw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-02-13T22:19:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating John! We are so happy you had a great experience with Extra Space Storage. ",
"replyDate": "2025-07-10T00:40:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Ray Norton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ-tyK9iB5LTgiXIQ4jmJ0z1UfKcYQOQj-QKrij2pTPE9EMRA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-02-12T22:09:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Ray! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2025-07-10T00:40:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Lil QvaOnDaBeat",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL9_bLfixye6VoRhd3nur6jkvkGL9JfJge8FPgwX5LvFIgJwg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-02-12T21:39:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Lil! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2025-07-10T00:40:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "59eb8fe9-044f-4930-8a82-2bc1ebef584b",
"author": "Corine Mackdunn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI0yw8M_VYUhy6ocIS6iY1K6eVjKP0cVnEL8kwgc2_ds7iSfw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place for storage.Thank you for helping us!!!",
"date": "2025-02-11T19:50:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're elated to hear about your positive experience with Extra Space Storage. Thank you for sharing your feedback!",
"replyDate": "2025-07-10T00:40:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Jennifer Ellis",
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"rating": 5,
"text": "Excellent",
"date": "2025-02-06T18:48:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, Jennifer! If you need any assistance the future feel free to stop by or call us.",
"replyDate": "2025-07-10T00:40:56.000Z",
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"author": "Breanna Hardy",
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"rating": 5,
"text": "Awesome staff 10/10",
"date": "2025-02-03T20:48:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for your positive feedback! We appreciate your kind words about our staff.",
"replyDate": "2025-07-10T00:40:56.000Z",
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{
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"rating": 5,
"text": "Paul was very kind and helpful! Thank you again!",
"date": "2025-02-03T20:23:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience with Paul is greatly appreciated! Thank you for sharing your feedback.",
"replyDate": "2025-07-10T00:40:56.000Z",
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{
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"date": "2025-02-02T17:18:53.000Z",
"verifiedTenant": false,
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"reply": "We're happy you had a great experience, Tiffany! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2025-07-10T00:40:56.000Z",
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{
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"author": "Merci Grace",
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"rating": 5,
"text": "Great customer service!",
"date": "2025-02-01T21:05:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback! Thank you for choosing Extra Space Storage.",
"replyDate": "2025-07-10T00:40:56.000Z",
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},
{
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"author": "George Williams",
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"rating": 5,
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"date": "2025-02-01T03:02:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, George. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2025-07-10T00:40:56.000Z",
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},
{
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"rating": 5,
"text": "Very informative and polite! Explained everything thoroughly and wasn’t hastily about it. Would highly recommend!",
"date": "2025-01-31T17:43:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback! Thank you for sharing your experience with us.",
"replyDate": "2025-07-10T00:40:56.000Z",
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{
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"author": "James Moody",
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"rating": 5,
"text": "Easy setup! And a wonderful experience from beginning to end",
"date": "2025-01-29T21:42:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback! We are glad to hear that your setup was easy. If you have any questions or need assistance, feel free to reach out to us at (803) 618-3218.",
"replyDate": "2025-07-10T00:40:56.000Z",
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"rating": 5,
"text": "Great service. Good folks.",
"date": "2025-01-25T22:13:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Great to hear you had a positive experience with us, Preston May. Thank you for your feedback!",
"replyDate": "2025-07-10T00:40:56.000Z",
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},
{
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"author": "Magen Luke",
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"rating": 5,
"text": "",
"date": "2025-01-25T19:33:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Magen, thank you for your positive rating! Please stop by our office or call us if you have any questions.",
"replyDate": "2025-07-10T00:40:56.000Z",
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},
{
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"author": "Stephanie Perry",
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"rating": 5,
"text": "Paul and Jessie were awesome!!",
"date": "2025-01-24T20:21:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Stephanie. We are glad John was able to provide exceptional customer service as quickly as possible. Please stop by the office or give us a call if there is anything else we can do for you. ",
"replyDate": "2024-07-10T00:40:56.000Z",
"tags": [],
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},
{
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"author": "Maya Keeton",
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"rating": 5,
"text": "Paul is super kind and helpful!!",
"date": "2025-01-18T19:43:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Maya! We're committed to providing excellent customer service. We're always here to help with any of your storage needs at 888-storage.
",
"replyDate": "2024-07-10T00:40:56.000Z",
"tags": [
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},
{
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"author": "Jason Keeton",
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"rating": 5,
"text": "Paul was very friendly and helpful. So friendly - a pleasure to do business with - an easy 5 stars:)!",
"date": "2025-01-18T19:07:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are elated to hear about your positive experience with Paul. Thank you for sharing your feedback!",
"replyDate": "2025-07-10T00:40:56.000Z",
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},
{
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"author": "Nicole Gibbs",
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"rating": 5,
"text": "Great place. Paul is absolutely amazing.",
"date": "2025-01-17T23:20:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive experience with Paul at Extra Space Storage.",
"replyDate": "2025-07-10T00:40:56.000Z",
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"sentiment": "positive"
},
{
"id": "59c03cfe-9b7f-45a1-a650-667efa362190",
"author": "Reagon's World",
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"rating": 5,
"text": "I had an awesome experience at Extra Space Storage! The guys were extremely nice and welcomed me in 20 mins before closing. They even showed me around without hasting me around the office!! Thanks you again",
"date": "2025-01-14T23:01:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're elated to hear about your awesome experience at Extra Space Storage! Thank you for sharing your positive feedback.",
"replyDate": "2025-07-10T00:40:56.000Z",
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},
{
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"author": "Nikki Scott",
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"rating": 5,
"text": "Nice friendly staff that are very helpful and informative...1st month free promotion YAYYY",
"date": "2025-01-14T21:48:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Nikki!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (803) 618-3218 or stop by the facility!",
"replyDate": "2023-07-10T00:40:56.000Z",
"tags": [
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],
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},
{
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"author": "Willy Nilly",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIKMqfoF7KPsqoDpvD_OF5Gx_x6_8VKdEQ2m18TLu3C39ZDEA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-01-14T20:26:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Willy. Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2025-07-10T00:40:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5d3fcb4c-d27e-4c7f-a254-7620a852b250",
"author": "Connor Goetchius",
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"rating": 5,
"text": "",
"date": "2025-01-14T19:11:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Connor! We are grateful for customers like you. ",
"replyDate": "2025-07-10T00:40:56.000Z",
"tags": [],
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},
{
"id": "b4cb6d1a-17b8-4eaa-a5ef-35a19956560c",
"author": "Dustin Kramer",
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"rating": 5,
"text": "Great service",
"date": "2025-01-14T18:10:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Great service! We are overjoyed to hear about your positive experience. Thank you for sharing your feedback.",
"replyDate": "2025-07-10T00:40:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ca5e7030-4f65-4ff4-aa88-0fc390e225dc",
"author": "Brandee May",
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"rating": 5,
"text": "After our house fire we had to find somewhere to store our belongings that were salvageable. Paul was so helpful with this process. He knew the size unit we needed and made everything less stressful. The unit was clean and exactly what we needed. I definitely recommend Extra Space Storage.",
"date": "2025-01-13T16:24:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear about your positive experience with us. Thank you for your wonderful feedback.",
"replyDate": "2025-07-10T00:40:57.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
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"author": "David Kee",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJfOtMp0cosMPg6FtNIqD2nj0ROtqeIqmZm5HIuWpoEH7FHgCo=s64-c-rp-mo-br100",
"rating": 5,
"text": "Pleasant and helpful folks",
"date": "2025-01-07T18:30:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review. We're excited to hear that you found our team pleasant and helpful.",
"replyDate": "2025-07-10T00:40:57.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "5dc14947-ed19-4f77-9a85-08a235b08bdf",
"author": "Randy Akins",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVirw4SSHYQ0diYt3MAnUH0ONphIC-Z_uOgeIHlwVuHqb-lUFoK=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place, great people!",
"date": "2025-01-02T15:50:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are excited to hear that you had a great experience at Extra Space Storage. Thank you for your feedback!",
"replyDate": "2025-07-10T00:40:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "44dcd8fe-bfb7-43e3-a0fc-d93688cff9d5",
"author": "Debbie Lackerson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIF_I_ihiylMa4hIg81lh_kEvfBC4ixvbAy0KmeEqarHSg3KLM=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-12-31T17:19:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Debbie, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2024-07-10T00:40:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b5dbbf4b-6c09-4e7d-bc36-d7af2a6420a5",
"author": "Roger Noeller",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJZWkM6-evkeo-XnoJn1z-fjiDC9OYGAuTozSy8ATtW0uMcDA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-12-31T16:31:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Roger, thanks for leaving a rating! We're happy to hear you had a great experience!",
"replyDate": "2025-07-10T00:40:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4c91f623-b3cc-4f66-bc14-1fbed7db93f1",
"author": "JAG AUTOWORKS LLC",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ4JMugCyD2uL8xBbhi4lAyy0SfihN2kWAo0nEAh88mDv9saQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-12-23T19:26:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, Jag! If you need any assistance the future feel free to stop by or call us.",
"replyDate": "2025-07-10T00:40:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Melissa Wilson",
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"rating": 5,
"text": "Clean facilities, amazing customer service, and great location! Best storage on the Northside of Aiken! Highly recommend!",
"date": "2024-12-14T21:53:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are glad to hear you had a positive experience at Extra Space Storage. Thank you for recommending us!",
"replyDate": "2025-07-10T00:40:57.000Z",
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],
"sentiment": "positive"
},
{
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"author": "Kristen Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWoEbZYl1-Cg_oTBAZ7t9vr-T35swqUWMExdj1Xw4cHWhcLaZAd=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-12-14T17:56:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Kristen! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2025-07-10T00:40:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "387f310f-7fe3-4504-8454-72500c437162",
"author": "Cassius",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWV-hCCPLdTE7oINN1wcYky4yNjqDuMZc0zP-NascA0JiDabibq=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome service. Excellent interactions with the employees",
"date": "2024-12-14T17:20:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback. We appreciate your kind words about our service and interactions with our employees.",
"replyDate": "2025-07-10T00:40:57.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "697cbede-3f98-4c8d-8bb4-7731f4a96a51",
"author": "Samuel Taylor",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUfJqw4jNs2mlB_6ZPztUOoUtzBk6g8A1vWJDll70JxOApBoQrw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome sauce",
"date": "2024-12-14T17:19:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience is greatly appreciated. Thank you for your feedback!",
"replyDate": "2025-07-10T00:40:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f94f7ce7-36be-48e6-967b-9abbdecf360d",
"author": "Maverick Gaming (Maverick gaming)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU7ncAO2lHKaX3ptfvA__scwPSVRBdsOQB_VSFEnkN3S0k0CQ8=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-12-14T16:42:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Maverick. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2025-07-10T00:40:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "86082651-9bd1-4480-aaee-eb29e4a009d6",
"author": "Mackenzie Bell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJfN5jNUhVYvRkfn2FiWtZbXp9GYaIXEDLKE14uaiwoXKQj9g=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I had an amazing time at extra space storage!!! Great customer service !! I don't know any other place I'd rather go !! Paul and jesse are amazing people !!!!!",
"date": "2024-12-14T16:12:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your feedback is incredibly valuable. We are glad to hear you had an amazing experience at Extra Space Storage with Paul and Jesse. Thank you for sharing your positive review, Mackenzie!",
"replyDate": "2025-07-10T00:40:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fd635023-01b6-4ff7-af0f-b8f6e51a2736",
"author": "Anthony Krepps",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV8BJdWJTzsnMxPVw_lZaxg1VDtJkGmGk86F1ctFReQpI8jVP-Nsg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Paul has been a great rep for us. He provide great customer services. He was super friendly!",
"date": "2024-12-14T16:04:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your kind words about Paul's excellent customer service!",
"replyDate": "2025-07-10T00:40:57.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "eed2fd1e-21a7-4ea3-9010-574bc68f05a9",
"author": "kylie campbell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJKdSFHahVkqFHNFcgrzJ4VmsSeH8Tsk4yGVWNnbMs_D7L81Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great location with a friendly and professional staff! highly reccomend! Paul and Jesse are easy to work with.",
"date": "2024-12-14T15:40:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Kylie. We're glad Paul and Jesse have been friendly and professional to work with! Our team is here to serve you, so feel free to give us a call if you need any future assistance.",
"replyDate": "2025-07-10T00:40:57.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "14a9700e-d498-475b-94d2-e1b5efe92e44",
"author": "Becky",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXNUAXQ-C8i0epO94zQnA9WLw02Low2DrCWV9eGuByK65136Kpyzg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra Storage has been amazing with their customer service!!! I went in to open up an account and get a unit and they were so pleasant!! I worked with Paul and he was so patient and answered so many questions for me and compared different units for me to better understand!",
"date": "2024-12-14T15:35:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your positive experience with Extra Space Storage! We appreciate your feedback.",
"replyDate": "2025-07-10T00:40:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bbdb4285-f058-4d02-a66a-866b4f0b0d07",
"author": "donald smalls",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIF_1fluZM4TtWMprSdRi2BBiIYhKVXgq_Ni2cf64wglnoxKQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Friendly and knowledgeable staff, Paul be Jessy are easy to work with.",
"date": "2024-12-14T15:26:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're pleased to hear that you found our staff friendly and knowledgeable. Thank you for your review.",
"replyDate": "2025-07-10T00:40:57.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7fcfb8e9-b669-48db-ae8a-b1332d698bca",
"author": "Stukes Ann",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJRa8WwaSKatf7hpUr8Z8UJduj5-FBJdsYhnOey4wkd9wa-9A=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff is professional and friendly",
"date": "2024-12-10T19:00:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful for your positive feedback. Thank you for recognizing our professional and friendly staff.",
"replyDate": "2025-07-10T00:40:57.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "337f47bb-feca-4ea2-bb9c-efab6cb9678d",
"author": "Stacy Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLS8Bv8Qo6CgwGdy2CJ_YDglDfiD3wNMN-PKBrAi7BPQtwhig3S=s64-c-rp-mo-br100",
"rating": 5,
"text": "Customer service is great! Paul and Drake are awesome.",
"date": "2024-12-06T19:09:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback! We're thrilled to hear that Paul and Drake provided great customer service.",
"replyDate": "2024-07-10T00:40:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9c09889a-e5d2-433f-9088-363bf543711f",
"author": "Dylan Lutz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWA9VCcICIRqEq061hwZuGcAIKdMXikyfj0RIh8-YYfMbFIiB0=s64-c-rp-mo-br100",
"rating": 5,
"text": "Drake was amazing and helped me a ton. This was my first time renting a unit and I was anxious about it, but by the time I started the process he had me much more relaxed. I will recommend this place to others.\n\nOn a later date, Paul helped me out quite a lot. He was there over the hurricane he was there and has been a treat to work with.",
"date": "2024-12-03T21:42:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, Dylan! We're glad Drake was able to help you feel more relaxed during the rental process. We appreciate your recommendation to others.",
"replyDate": "2024-07-10T00:40:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a5a90777-abb2-4694-85c6-6a1b06178521",
"author": "Natasha Washington",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLuZCTJUK35thFnAjqUL6z-ql6bLy4ZZn8Nei_bS8-vLOW7op8=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-12-03T18:29:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Natasha. Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2025-07-10T00:40:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "61a6023f-68c4-4124-9937-ee2a32589038",
"author": "Mindy Miller",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK6A-x5p-XBMH3XeRSLZf-cLurfqTLcik4b6jSKFGYwsrsdEA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful",
"date": "2024-11-30T17:34:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Mindy. We're glad our team was able to help! Our team is here to serve you, so feel free to give us a call if you need any future assistance.",
"replyDate": "2025-07-10T00:41:05.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f55e5733-ad20-4d4e-b97e-620e16e56504",
"author": "Bill Carsten",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLYJ-qF0ZY9ttEVRYrZFJDZegJozfnCXsb2s2R78oYvYkQDNQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-11-30T14:46:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Bill. Your rating means so much to us!",
"replyDate": "2025-07-10T00:41:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "65adf82a-1a9f-4624-8eaf-57b0c41bae94",
"author": "Vanessa Cardenas",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWJHShZIYZcFaKnXi2gZCq_ejQL7EAsUyS_aMkGgdWj0-NmLiw2OA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-11-26T18:39:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thanks for the excellent rating Vanessa! We're so glad we were able to meet your storage needs. ",
"replyDate": "2025-07-10T00:41:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f5325c94-8c65-4b52-9a0b-1d9b7a4296f9",
"author": "Carrina Fowler",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJk34mEPpNpkoCLGG5S0dRVATcwdxiWOwDtXW7jAzRl_hXmmQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-11-22T02:38:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Carrina! Please stop by our office or call us if you have any questions.",
"replyDate": "2025-07-10T00:41:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "21818369-afc5-4fa1-b778-8446d6951bee",
"author": "bruce Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKlLojKVsv66VqI-VWYLNmEDPowqmXaJRodTfm26W8tAK5-=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-11-21T21:24:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Bruce! Thank you for being an Extra Space Storage customer. ",
"replyDate": "2025-07-10T00:41:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "df693cbf-0986-4b45-af8d-6da4e6042b11",
"author": "Tiesha Rouse",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUmER1FGvQ_yGL4Vi3X_iyyvsf6ZveG69mGsiSPNiSCJh_xNLM9=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Nice Services!",
"date": "2024-11-21T18:26:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is greatly appreciated! Thank you for sharing your experience with Extra Space Storage.",
"replyDate": "2025-07-10T00:41:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1a1c5c83-5a89-4c50-8351-4bf4f93d778d",
"author": "Lisa Jennings",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXyZTN3l4xNh8w3ISlbVe--zwSBaK2wbxK7oU6XqRPpQ6_t42U7ng=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Paul is such a great help!!",
"date": "2024-11-21T17:56:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive experience with Paul at Extra Space Storage!",
"replyDate": "2025-07-10T00:41:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8aba545a-7146-4e46-b7ba-80a7b77a1951",
"author": "Laura Chavis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXAZrG64iqGcrSqGIbNBdEaEocxOy3YiEFH_BC1gkeEic60ZZW7=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Paul is a hoot and very nice and helpful. Go see him for all your storage needs!",
"date": "2024-11-21T17:51:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your kind words about Paul!",
"replyDate": "2025-07-10T00:41:05.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2e17587e-df45-466e-b7ae-29e4b44bf364",
"author": "Lakeshia Mathis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIH1UQqEypn2ccDJkYS1jHJGMrLh3m-ikpq9zEt-reHyT_XKA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-11-21T17:47:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Lakeshia! We are here for you if you need anything.",
"replyDate": "2025-07-10T00:41:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "402f133c-d92a-457f-a213-68848646482b",
"author": "Porsha Pressey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJr1pXQdxgq5RQx1fHHAyosJPF2j4T5ADaXnyFk33-Hhr7chQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff is great the store is clean and knowledgeable staff would definitely recommend this place",
"date": "2024-11-21T17:41:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear that you had a great experience at Extra Space Storage. Thank you for recommending us!",
"replyDate": "2025-07-10T00:41:05.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "04063023-01d1-4fe0-8223-fe5d4754247f",
"author": "Sonesta Nelson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIkWg6t-7OdacBd-vbtJ45E5-wRTh6qEggdWOoOhb-Bx3Zlow=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I have used Extra Space storage on Richland Ave, quite a few times. Paul and Jesse are knowledgeable and great to work with! I would definitely recommend using the Richland Ave Extra Space Storage!!",
"date": "2024-11-21T17:26:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Sonesta, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Paul and Jesse. Feel free to swing by your local office for any further assistance!
",
"replyDate": "2025-07-10T00:41:05.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "801a3761-ffed-4721-b9c4-27ecc649366e",
"author": "Danielle Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUJvS_MwwQ2rfYwMCZULUnFi2MQ52UnjCEWLks0dOfKk6ILW7Sr=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-11-21T17:03:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Danielle! Stop by our office or give us a call if you need assistance or have any questions.",
"replyDate": "2025-07-10T00:41:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f9cbe6e1-de1e-403d-9034-28fae1f60caa",
"author": "Sandy Barron",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJXt-UpQ4sdvBPQX5IZp74tsPnUFYV_ZEU7-2lBC1sNDxxabQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Used them in the past and had excellent service. Place is very clean and staff was exceptional.",
"date": "2024-11-21T16:38:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are ecstatic to hear about your excellent service experience at Extra Space Storage. Thank you for sharing your feedback!",
"replyDate": "2025-07-10T00:41:05.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "5b24d9bb-a859-4181-a7ab-365b96db1091",
"author": "Anna Bevington",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU3jZfemBpyqfsJDv9XYBJNkhMc5gtcdyCddt0SV-0_m5zQsk7R=s64-c-rp-mo-br100",
"rating": 5,
"text": "Paul and Jesse were so nice!!!!",
"date": "2024-11-21T16:30:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're pleased to hear that Paul and Jesse were so nice! Your feedback is incredibly valuable.",
"replyDate": "2025-07-10T00:41:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "63e2af3f-f006-4097-8b0f-45db7446e829",
"author": "Hannah McDowell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUYInQV3fI8zLoBImlxrkEFrEVBnJ5rRg1KV-mpJu14oOEHX7cCJA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great, safe place!",
"date": "2024-11-21T16:24:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback. We're glad to hear you had a great experience with us at Extra Space Storage.",
"replyDate": "2025-07-10T00:41:05.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "004cc0f5-30a8-4152-8222-07c8307c901a",
"author": "angela leaphart",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLVkQ0QMpGVrSUPk5n_oQDxuQQ4xHe7awtVQZyr9utfRYFFDA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shout out to Paul W. for being extremely friendly and professional. He also helped me out on my monthly rental. Thank you! 😊",
"date": "2024-11-16T17:24:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for sharing your experience with us, Angela! We're happy to hear that Paul provided you with friendly and professional service.",
"replyDate": "2025-07-10T00:41:05.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "683ad270-8d1e-4ca1-a768-4f9d4e04a5a4",
"author": "Russ Hanson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKrsiiFejM7CQ1O_JOm9gSBIkWAsFzUbTx0_0zov-s1s1PscQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Paul and Jesse were very helpful and the facility was well protected from the storm.",
"date": "2024-11-12T18:11:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is appreciated. We're glad to hear that Paul and Jesse were helpful and that the facility was well protected.",
"replyDate": "2025-07-10T00:41:05.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "97882779-1a09-4c48-acc5-d2b6266c7c43",
"author": "Peck Prior",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWRVQYgqqsnD2yaqcYmrmC9tf-nwNsMZUEKUPkOPUemNQsPpVXU=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-11-05T19:32:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Peck! Don't hesitate to reach out if you need anything!",
"replyDate": "2025-07-10T00:41:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c85df551-c061-4a65-8a26-1bde1bcd50a1",
"author": "Niya Elliott",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWTJx8Ahjciu5GB_DWaQkAMuBqk_QpdJnDpPYPZaLJYrEvs_Sr9=s64-c-rp-mo-br100",
"rating": 5,
"text": "I was in need of a storage unit immediately and was looking for an inside storage and they helped me find one right away and it was a pleasure speaking with them.",
"date": "2024-11-05T16:45:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for sharing your positive experience with us, Niya! We're glad we could assist you in finding the right storage unit promptly.",
"replyDate": "2025-07-10T00:41:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c91b8706-2213-40a9-b50b-d93bb2d9ec01",
"author": "yolanda finley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWP2PwDdWj9boUrlVhWkdQDTC0XHRuDJr8Nkn34Q0yI94ENTUU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Had a great experience was very nice and the process was fast .",
"date": "2024-11-04T21:12:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear about your great experience at Extra Space Storage. Thank you for sharing your feedback!",
"replyDate": "2025-07-10T00:41:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8500746a-fa18-4ec5-82de-9595aec241da",
"author": "Angela Swint",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVrd7-B0GQee7R23s4p0r14E_T4CiryWk5IzRembNm7NeWRtWA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "We purchased merchandise from someone’s unit. The facility was very clean and plenty of room to get cars in and around to load and etc. We were able to get in and out the gates area with ease.",
"date": "2024-11-03T19:29:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're ecstatic to hear about your positive experience at Extra Space Storage. Thank you for sharing your feedback!",
"replyDate": "2025-07-10T00:41:11.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "20fe4a0b-78d6-40bc-836d-9a56a8224818",
"author": "Norma Fulmer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJwSgQy4Hfel5a_ji9st_nnx4EUstdshOPZYowOkAWtKeTCxw=s64-c-rp-mo-br100",
"rating": 5,
"text": "This facility is always helpful, secure, clean and professional. Paul is very kind with excellent customer service skills. I’ve rented several units here and always been pleased.",
"date": "2024-11-01T18:47:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear about your positive experience at Extra Space Storage. It's great you found our property clean and secure. Thank you for sharing your feedback with us.",
"replyDate": "2025-07-10T00:41:11.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "d0bb61f7-1291-4d53-bf47-2d853e194086",
"author": "Jonah Sargent",
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"rating": 5,
"text": "Affordable, clean, excellent choice",
"date": "2024-11-01T17:35:57.000Z",
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"reply": "Hi Jonah, your kind words are appreciated! We make it a priority to provide clean, affordable facilities and are so glad to hear your experience reflects that.",
"replyDate": "2025-07-10T00:41:11.000Z",
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"rating": 5,
"text": "She was very helpful.",
"date": "2024-10-22T14:50:07.000Z",
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"reply": "Thank you for your positive feedback, Leroy Jones. We're glad to hear that she was very helpful.",
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"rating": 5,
"text": "Excellent service, top notch. Storage is clean and secure. Can't say enough good stuff about the place.",
"date": "2024-10-19T13:21:21.000Z",
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"reply": "We're overjoyed to hear about your excellent experience at Extra Space Storage. Thank you for your positive feedback!",
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{
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"rating": 5,
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"date": "2024-10-18T14:18:52.000Z",
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"reply": "We are ecstatic to hear that Paul was friendly and helpful, and that the storage facility is clean and neat!",
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"text": "Very clean and great front desk clerk",
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"reply": "Thank you for taking the time to share your positive experience with us. We deeply respect your feedback on our clean facility and great front desk clerk.",
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"date": "2024-10-16T17:38:15.000Z",
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"reply": "We appreciate you taking the time to leave a rating, Virginia! Your feedback means a lot to our team.",
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{
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"rating": 5,
"text": "Good people. Exceptionally fast service!",
"date": "2024-10-16T15:03:33.000Z",
"verifiedTenant": false,
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"reply": "We're pleased to hear you had a good experience with us. Thank you for your feedback!",
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{
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"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Dennis! We're happy you trust Extra Space Storage for your storage needs. ",
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},
{
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"date": "2024-10-09T20:12:58.000Z",
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"featured": false,
"reply": "Hi William, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2025-07-10T00:41:11.000Z",
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},
{
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"rating": 5,
"text": "",
"date": "2024-10-07T20:49:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Danielle! Stop by our office or give us a call if you need assistance or have any questions.",
"replyDate": "2025-07-10T00:41:11.000Z",
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"sentiment": "positive"
},
{
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"rating": 5,
"text": "This is my 2nd time storing something with this company and both times I’ve experienced amazing customer service, low rates, and my first month was free. Unfortunately this will be my last time storing with Extra Space my rates went up so much I’m paying almost $200 a month.",
"date": "2024-10-01T20:37:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Jessica. We're glad you feel good about storing with us! Our team is here to serve you, so give us a call at (803) 618-3218 if you need any future assistance.
",
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{
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"author": "Advanced Spine Care & Wellness",
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"rating": 5,
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"date": "2024-09-26T16:11:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Advanced, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2025-07-10T00:41:11.000Z",
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},
{
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"author": "Thomas Sims 111",
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"rating": 5,
"text": "",
"date": "2024-09-23T13:47:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Thomas! Stop by our office or give us a call if you need assistance or have any questions.",
"replyDate": "2025-07-10T00:41:11.000Z",
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{
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"author": "Jaime Lynn",
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"rating": 5,
"text": "Derek made everything incredibly easy and straight forward!",
"date": "2024-09-20T18:50:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your experience, Jaime Lynn! We're glad Derek made everything easy for you.",
"replyDate": "2025-07-10T00:41:11.000Z",
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},
{
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"author": "Joshua Kitchings",
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"rating": 5,
"text": "",
"date": "2024-09-20T13:46:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Joshua. Your rating means so much to us!",
"replyDate": "2025-07-10T00:41:11.000Z",
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"sentiment": "positive"
},
{
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"author": "Michael White",
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"rating": 5,
"text": "",
"date": "2024-09-19T16:33:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Michael. Call us if you have any questions or need assistance with your rental!",
"replyDate": "2025-07-10T00:41:11.000Z",
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"sentiment": "positive"
},
{
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"author": "Ailyn Meza",
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"rating": 5,
"text": "",
"date": "2024-09-14T18:16:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Ailyn! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2025-07-10T00:41:11.000Z",
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},
{
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"author": "Mary Burns",
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"rating": 5,
"text": "Paul was was wonderful and easy to work with.",
"date": "2024-09-06T16:24:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're delighted to hear that Paul was wonderful and easy to work with. Your review is appreciated.",
"replyDate": "2025-07-10T00:41:11.000Z",
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},
{
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"rating": 5,
"text": "Wonderful lot for my needs! Great facility.",
"date": "2024-09-06T14:47:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're ecstatic to hear that you found our facility wonderful for your needs! Thank you for the positive feedback, Donna McDaniel.",
"replyDate": "2025-07-10T00:41:16.000Z",
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},
{
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"author": "Alexandra Taylor",
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"rating": 5,
"text": "Fast and easy access. He was a lot of help",
"date": "2024-09-05T19:09:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for sharing your experience, Alexandra! We're glad to hear that you found fast and easy access and that our staff was helpful.",
"replyDate": "2025-07-10T00:41:16.000Z",
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],
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},
{
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"author": "Donyelle Taylor",
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"rating": 5,
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"date": "2024-09-05T19:08:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Donyelle! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2025-07-10T00:41:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Jeremy Taylor",
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"rating": 5,
"text": "Great service",
"date": "2024-09-05T19:08:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're delighted to hear that you had a great experience at Extra Space Storage. Thank you for your feedback!",
"replyDate": "2025-07-10T00:41:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "55b47371-4fac-46aa-b81c-44d70d2d0c3d",
"author": "Amelia Taylor",
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"rating": 5,
"text": "Great service!!",
"date": "2024-09-05T19:08:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your positive feedback, Amelia Taylor! Thank you for choosing Extra Space Storage.",
"replyDate": "2025-07-10T00:41:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5487ecb2-498d-4d82-83f0-31d3d4b5237f",
"author": "Chad Leverette",
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"rating": 5,
"text": "",
"date": "2024-08-28T20:16:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Chad! Please let us know if there's anything else we can do to assist you with your storage needs. ",
"replyDate": "2025-07-10T00:41:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Eleanor Denise Lee",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXxgKLy4gPpWkj1tftvyhQ0mJwHm5UMJZ1V9FAiU6QwomSYyDuK=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very professional with detailed explanation of contract. Drake was very knowledgeable and great to work with!",
"date": "2024-08-27T16:24:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled to hear about your positive experience with Drake! Thank you for sharing your feedback.",
"replyDate": "2025-07-10T00:41:16.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
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"author": "Mark Zimmerman",
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"rating": 5,
"text": "",
"date": "2024-08-24T18:01:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Mark! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2025-07-10T00:41:16.000Z",
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"sentiment": "positive"
},
{
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"author": "Carolyn Kutz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIdj4QtZ9tTsg3xsjuExDd1snSygs8TK_KvWUVSJAoMCw94cQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice people with very clean and convenient location.",
"date": "2024-08-17T16:27:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience with our nice people and clean location is greatly appreciated.",
"replyDate": "2025-07-10T00:41:16.000Z",
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],
"sentiment": "positive"
},
{
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"author": "LeMario Tyler",
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"rating": 5,
"text": "Wonderful experience with the Aiken team on Richland avenue. Very helpful and knowledgeable of information.",
"date": "2024-08-17T15:06:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We deeply cherish your wonderful experience with the Aiken team on Richland avenue. Thank you for sharing your positive feedback!",
"replyDate": "2025-07-10T00:41:16.000Z",
"tags": [
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],
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},
{
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"author": "Trinity Williams",
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"rating": 5,
"text": "Easy to work with. Def. Clean and well maintained.",
"date": "2024-08-17T13:51:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are elated to hear that you found our storage facility easy to work with and well-maintained. Thank you for your positive feedback!",
"replyDate": "2025-07-10T00:41:16.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
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"author": "Taylor Joop",
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"rating": 5,
"text": "",
"date": "2024-08-13T17:42:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Taylor. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2025-07-10T00:41:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Ks Cliff",
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"rating": 5,
"text": "",
"date": "2024-08-09T19:27:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Ks! We're so glad we were able to meet your storage needs. ",
"replyDate": "2025-07-10T00:41:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Hustle and Muscle Moving",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUd9japwKtnoSqQvMJnKYngeKaYvA9H7AWcYxyU4iBR9XGVxQpo=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great company and great manager!!!\nPaul was the best!!",
"date": "2024-08-09T19:25:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your review is appreciated. Paul truly is the best! Thank you for sharing your experience.",
"replyDate": "2025-07-10T00:41:16.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "66d59b76-7506-45c5-a27e-0cec07725ae9",
"author": "LaSonja Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUQmZyr2R3AxIYTdkPO-rUcD-kAet4G-4p_bMUAvakJrfyy2d-N0g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Drake was absolutely fantastic! I was in a tough spot, and he quickly and efficiently helped me figure everything out. His eagerness to assist was greatly appreciated. Thank you so much for your kindness!",
"date": "2024-08-08T17:27:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for your kind words, LaSonja! We're thrilled to hear that Drake provided fantastic service.",
"replyDate": "2025-07-10T00:41:16.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "f851b25d-3b66-45ed-bc95-ff347532daf1",
"author": "Marcy Murphy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJlm2qwNvbEHeI5FydvuC2g4Dcq_E54jFpHyX0eLJJGoompIg=s64-c-rp-mo-br100",
"rating": 5,
"text": "It’s a great storage unit for a good price and the staff has been tremendous!!! I would highly recommend this storage place as it was a seamless process with wonderful service.",
"date": "2024-08-03T18:16:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback! Thank you for choosing Extra Space Storage.",
"replyDate": "2025-07-10T00:41:16.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "9300273a-0f6f-46f2-afb5-b935b0f9a202",
"author": "Betty Gallman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI6nTw-Dc4WJ_NUiCYZbLB6_Vm0Y5BB2tEVBlyKf88YUztP8w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-08-03T15:19:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Betty. Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2025-07-10T00:41:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "26696bd0-06a7-4d9f-af0a-220f1325834b",
"author": "Dexter Johnston",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIhBKQ5pD4q4ckzLx2LpOJqwEDjcDDsvZq0WHUA1BA0zcX_Ag=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-08-02T16:00:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Dexter! We are grateful for customers like you. ",
"replyDate": "2025-07-10T00:41:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "de1deb20-d9d3-40c0-a822-d659626b71bf",
"author": "Billy Cook",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIiYjEMHJBXU0DEfLPHNxT8LammGgeMwpEXOoJwtaxVHdWDSw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service. Site Manager took time to explain all details of renting the units and walked me through the rental administrative process. I would recommend this facility to everyone",
"date": "2024-08-01T16:01:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are elated to hear about your great experience with our site manager. Thank you for recommending our facility to others!",
"replyDate": "2025-07-10T00:41:16.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b85bd4bc-22ef-4c13-ac61-49cae4f8cd51",
"author": "Aleisha Hester",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIMyhOkAjY9zSSpK3OjHLeWV_yi3VfzAdca3lpVGBZFu_N_qA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Had a Great and Quick experience with the staff here! Storage is very clean and easy to get!! Any questions I ask they answered with no hesitation!! Will use this place again if needed!!",
"date": "2024-07-26T21:58:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are ecstatic to hear about your great experience with our staff and clean storage facilities! Thank you for choosing Extra Space Storage.",
"replyDate": "2025-07-10T00:41:16.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "c1c3504c-9317-4730-b7db-e36305ad7dfd",
"author": "小咲希",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWiWBPnCVNboZS-4RhZFrH-9Hz882q-tRda5iXGh62Hs9Z9w-5S=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-07-26T18:39:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello 小咲希, thank you for your positive rating! Please stop by our office or call us at (803) 618-3218 if you have any questions.",
"replyDate": "2025-07-10T00:41:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6651fcd0-9211-45c3-a5b5-2a36610a5401",
"author": "Amber Sweetnam",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVcf1sJyBactqG9OGfsZcOwFsGTEifwVyvCYn8jaAjI2ySwtvrl=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service, super quick, very interactive, thx for the help!!!",
"date": "2024-07-19T17:58:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Amber! We're glad to hear you had a great experience with our service.",
"replyDate": "2025-07-10T00:41:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ef5d13f8-ec1f-438d-a83f-702083e551eb",
"author": "Logan Sharpe",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXwNTVhqhHCcqPfxvUcQrSfjqp1Wy24ecpzaeWqQSWhS_9vZmZm=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra Space of Aiken, SC was amazing!!!! Easy to deal with and very friendly.",
"date": "2024-07-19T14:57:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your positive feedback, Logan! We're glad to hear you had a great experience at Extra Space Storage in Aiken, SC.",
"replyDate": "2025-07-10T00:41:42.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "94cb38d1-cc81-41ec-89e4-855c6064ead4",
"author": "Amanda Jacobson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXc9xZkQmHBeC901vK_PtobcWUSbvyELZ8m598LfQIKGGfUwPcDWg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Drake was wonderful and easy to work with.",
"date": "2024-07-17T14:41:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're pleased to hear that Drake was wonderful and easy to work with. Thank you for choosing Extra Space Storage.",
"replyDate": "2025-07-10T00:41:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9a3298c3-490f-4d51-bfc3-26ac4044b4a1",
"author": "Chaneya Sampson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUUcF__oTahITdd9cHvfcPvHXu-C9dvYSy2V4R4i-E8WdYB3h0J=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-07-12T16:31:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Chaneya! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2025-07-10T00:41:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "92b883fe-6513-4145-ab55-c9c3000b919d",
"author": "Mike Lorino",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW4PbDLJxHhcuJpD4uM98B4UVmYPrjuzA0ns0dFySoX2CjgS3k=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience....Drake was very helpful with the unit selection and rental.",
"date": "2024-07-11T16:42:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are excited to hear that Drake was very helpful with your unit selection and rental. Thank you for choosing Extra Space Storage!",
"replyDate": "2025-07-10T00:41:42.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "18096124-da57-41a9-95c9-d73f47d417e2",
"author": "Jaydon Brunson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIn35Ml3JOk810pu0cnKOyOp6fFGGHNqI3e3QLCgV8mYmpm2w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Anika was nothing but a great service! Her vibe is immaculate and she is easy to talk to when it comes to getting the job done. I recommend her before anybody else !",
"date": "2024-07-10T17:45:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are ecstatic to hear that Anika provided you with great service! Thank you for recommending her.",
"replyDate": "2025-07-10T00:41:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "91a9af38-8e09-4529-b424-ac136e05860a",
"author": "Yvette Youngblood",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXfKBhvdBVpti9_GgZ4vhz1lSeceDJ1oosPkKIzv9Tuz8mJbNM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service!!! Thank you!",
"date": "2024-07-10T15:45:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback! We're glad to hear you had a great experience with our customer service.",
"replyDate": "2025-07-10T00:41:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e0b2a37e-da72-4f35-adf4-f8372b0fac0f",
"author": "Carolyn Kulesza",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ57SPSnppsP84LSUR06EmPD_DQYal27d3lYNJzAB26TmVEQA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-07-08T18:05:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Carolyn! Don't hesitate to reach out if you need anything! ",
"replyDate": "2024-07-10T00:41:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "86690f80-4387-4180-9ae8-de87db9aafd2",
"author": "Gloria Lane",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocInNjwHcAScEDsRFLGY0z1J6IXjUZ_20fOp_DO8vpY6enC_CQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Drake and Paul were very polite and easy to work with.",
"date": "2024-07-03T17:12:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're pleased to hear that Drake and Paul were polite and easy to work with. Thank you for sharing your experience with us.",
"replyDate": "2024-07-10T00:41:42.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "14d1b68f-3432-4c21-bba9-8ae0f8467948",
"author": "gabbyy hunt",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWkXytAsBSfMpxUTZFijWJxg2fF0iUzKzUfbSS2CLbzzpz58coP=s64-c-rp-mo-br100",
"rating": 5,
"text": "Paul was very kind and helpful! We really enjoyed how attentive to our needs he was and helped us make the perfect decision regarding storage!",
"date": "2024-07-01T16:04:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your wonderful feedback! Paul is dedicated to providing excellent service to our customers. Thank you for choosing Extra Space Storage.",
"replyDate": "2024-07-10T00:41:42.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7e81aed0-7c68-41a2-b589-e40b89b53640",
"author": "Latavia Herrin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXx4z9F2G6J5qJDGh7HjcYoCUFKxPF7EeAIGzonHBsJFZ1VKJYjQg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-27T14:27:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Latavia! Don't hesitate to reach out if you need anything! ",
"replyDate": "2024-07-10T00:41:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b7ae8792-9bf7-45f1-870e-7d6a2a4bc75a",
"author": "Tytiana Butler",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIjhECLFz1ObiKItXpDj9CXVj3VE0v3GP0l-zm3-33RgnRQDA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-27T14:26:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Tytiana. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2024-07-10T00:41:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9a5114a7-6741-4163-af03-bdd2cc899169",
"author": "Shamekia Cheatham",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWM4OSZuUE0XfNu6lhsVamvDhJegOpdd--H1ckwTpwO9sSJmErG=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service, the team is very polite and helpful.",
"date": "2024-06-24T21:59:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're ecstatic to hear that you had a great experience with our team. Thank you for taking the time to leave a positive review!",
"replyDate": "2024-07-10T00:41:42.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "50c51be3-879b-4193-bad3-3ac4e330982c",
"author": "Hope Thigpen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUIXqX7ODV0e9Uc984Q2LiZaDcnmc_MzWQgBGkmGQl8BwHfaL_L=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-22T21:07:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Hope! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (803) 618-3218 or stop by the facility! ",
"replyDate": "2024-07-10T00:41:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "aebe27bf-bd5a-4644-9c2f-361ed01a1b1c",
"author": "Marley Posthuma",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLoNy0GmjObv4L-u5XMcPykq3MNO-rB3taDK2XIVw41imv-Kg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-22T21:06:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Marley! We are grateful for customers like you. ",
"replyDate": "2024-07-10T00:41:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fd058f81-8e77-44d0-904b-76c38bcc5526",
"author": "colin braithwaite",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKrz6beTmIRa1WAr4H44L73GflZH-EE1qh55SUEcXqkn8YDeQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Best customer service we’ve received from a storage facility. Drake was extremely helpful.",
"date": "2024-06-22T16:12:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Colin. We're glad our manager was able to help! Our team is here to serve you, so give us a call at (803) 618-3218 if you need any future assistance.\r
",
"replyDate": "2024-07-10T00:41:42.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "cbdd2995-8158-422e-823b-621676bfe2a8",
"author": "Scott Ewald",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUEzvRWTrnu5cGDUE73bTollbsq04cGxfOwy_l27zziPydoej5Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice clean facility!",
"date": "2024-06-08T15:12:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing! We're pleased to hear that you found our facility nice and clean.",
"replyDate": "2024-07-10T00:41:42.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "c5d026da-8cdf-4442-80c3-2efc417367df",
"author": "Robert Verzaal",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVTVjjK8sWEuU8uuDl82HX7sZfmc7bYzEBZQK8m4h8B1bMxnf5J=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service and ease of use of the facility.",
"date": "2024-06-06T15:15:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're excited to hear that you had a great experience with our facility. Thank you for taking the time to leave a positive review!",
"replyDate": "2024-07-10T00:41:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8a52e5b0-5fff-434e-a4a2-b5cb1cff0052",
"author": "Shannon Negley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUdBd1SzvGb_y4jeG6wp0IyuIcFmidEDYfA85MvcAAW0_NCKy3P=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-06T15:06:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Shannon! Call us at (803) 618-3218 if you have any questions or need assistance with your rental. ",
"replyDate": "2024-07-10T00:41:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c0a8f058-7f55-4340-9630-d2af032c0af3",
"author": "Eliver Lopez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLliBpWo8yl5g5117p_jvXm-BdDDLsxkzsrc8vsHTCIoPC5FA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-06T15:05:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Eliver! We are so happy you had a great experience with Extra Space Storage. ",
"replyDate": "2024-07-10T00:41:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "55a2753c-8a49-4a67-ad25-4db64ca9c758",
"author": "Cuevas G",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLqnHz6jTx4mTUNPDuOUDFkskNTql55PmhnEG-Acg4nQFRFAw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-06T14:22:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Cuevas! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2024-07-10T00:41:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "482a2ced-e007-4c8a-a9f0-c33b756ac26f",
"author": "Shawn Ryan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKvr7p6WCCzVnnXuZ5oV54fXlBq55zjeuoL9RZeO_IzinEu4A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Paul and drake provided excellent service",
"date": "2024-06-03T20:34:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your review is appreciated. We're glad to hear that Paul and Drake provided excellent service. Thank you for choosing Extra Space Storage.",
"replyDate": "2024-07-10T00:41:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f62b29b5-10d8-41d3-9064-6fa25b88ec32",
"author": "Faith H",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIW4eV-wUY7R3D7q5_Gzk08NLc8Hj4AjTWjixVsToxzhDmT9A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Paul was very informative and helpful.",
"date": "2024-06-03T16:42:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive feedback, Faith! We're honored to have Paul on our team to provide informative and helpful service.",
"replyDate": "2024-07-10T00:41:49.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
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"author": "Logan Busbee",
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"rating": 5,
"text": "",
"date": "2024-06-03T14:25:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Logan! Don't hesitate to reach out if you need anything! ",
"replyDate": "2024-07-10T00:41:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Trey Danner",
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"rating": 5,
"text": "Paul and Drake were super friendly and helpful.",
"date": "2024-06-03T13:27:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy to hear that Paul and Drake were super friendly and helpful. Thank you for sharing your experience with us.",
"replyDate": "2024-07-10T00:41:49.000Z",
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],
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},
{
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"author": "Malone Banks",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWYZLdQzyUAMsrbqC0KeYpvVu2Q6egbBvZurbw9JQXZ16GyVBY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great people. Friendly and professional. Good prices and clean secure storage areas.",
"date": "2024-05-21T20:25:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are elated to hear that you had a great experience with us, Malone. Thank you for your kind words and for choosing Extra Space Storage.",
"replyDate": "2024-07-10T00:41:49.000Z",
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],
"sentiment": "positive"
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{
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"author": "Nikita Nick",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKu76GQOBnrEl1gKilbMkfUVyUh0tQIw5O1NZkDQs-zDzGUUjU=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-20T18:29:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear that you had a positive experience with us. Thank you for choosing Extra Space Storage!",
"replyDate": "2024-07-10T00:41:49.000Z",
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"sentiment": "positive"
},
{
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"author": "Zohei Zeidan",
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"rating": 5,
"text": "I’ve been using this storage unit since 2019! Excellent customer service, unit is always climate controlled and facility is always clean! Highly recommend! Great location and budget friendly! They offer both indoor and drive up units.",
"date": "2024-05-18T14:12:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive experience with Extra Space Storage! We greatly appreciate your recommendation and are thrilled to hear that our customer service, climate-controlled units, and facility cleanliness have met your expectations since 2019. We look forward to continuing to provide you with excellent service.",
"replyDate": "2024-07-10T00:41:49.000Z",
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},
{
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"author": "Albourn Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUwpMH6BDSuyBrAK3lavFOUET2VHojXiJFZXnkp-88vPfci01dv9w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great facility with a great staff. Perfect size units for all needs.",
"date": "2024-05-17T21:04:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive experience with us! We're overjoyed to hear that you found our facility and staff to be great. If you ever need anything, feel free to reach out to us at (803) 618-3218.",
"replyDate": "2024-07-10T00:41:49.000Z",
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],
"sentiment": "positive"
},
{
"id": "134d074b-39bf-4143-b48d-a8b0b9e52aaf",
"author": "Malcolm",
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"rating": 5,
"text": "",
"date": "2024-05-17T14:08:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive review! We appreciate your feedback and are glad to hear you had a great experience with us. If you ever need anything, feel free to reach out at (803) 618-3218.",
"replyDate": "2024-07-10T00:41:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Marcus Ware",
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"rating": 5,
"text": "",
"date": "2024-05-16T21:19:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Marcus! We are here for you if you need anything.",
"replyDate": "2024-07-10T00:41:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "06705199-2764-49a2-b279-9a0b1665da73",
"author": "Samantha Morse",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXtE1Pd5FdL6qVp0E5KkAreMU28HCS5DIbjc5Aak1jjnogq3bl1=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-07T20:05:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Samantha. Your rating means so much to us!",
"replyDate": "2024-07-10T00:41:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e35b3297-063f-491c-9f81-5289025f17b4",
"author": "Jessica Turner",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWPZff9m8QS-Mn3vCZopMEou1tJxdt2u9CHV_P4T1D6Z7SaCHJtAA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fast & friendly service. Affordable prices. They made my move in easy. Thanks!",
"date": "2024-04-29T15:55:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jessica! Thank you so much for the positive review. It's great to know our team was friendly and that you feel good about our prices. If you ever need anything don't hesitate to give us a call at (803) 618-3218 or stop by the facility! ",
"replyDate": "2024-07-10T00:41:49.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "45a1e8b8-b5c6-4002-8dff-7b3302e2fe34",
"author": "Reagan McCann",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVAqWlljyVceYkebpGpBzFY0AHKHSOj0HjYJAyME8kjilZZ6wyZ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Got a storage unit for the first time with these guys. Made the process simple and easy.",
"date": "2024-04-26T18:58:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Reagan, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:41:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Marlo McCann",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXSnCCU85v-782nUC3hvKpm5dOD6u-ZHpEgudRUrHU1k8UceBxU=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-04-26T18:57:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Marlo! Don't hesitate to reach out if you need anything!",
"replyDate": "2024-07-10T00:41:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Roger Mancini",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJGQ1aUtGVYQAZw14m8vZ7odhkZHdPm76SG1tloVV0gBBYbig=s64-c-rp-mo-br100",
"rating": 5,
"text": "Paul and Drake do great business.",
"date": "2024-04-20T14:50:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Roger, thanks so much for your review! We are thrilled to hear your experience with Paul and Drake was positive and are always here to help with your storage needs! Give us a call at (803) 618-3218 or stop by the office if you need anything!
",
"replyDate": "2024-07-10T00:41:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b8130b76-285e-4049-a30e-820f6e9571ff",
"author": "J Neumann",
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"rating": 5,
"text": "Drake and Paul were extremely kind and flexible with our needs and schedule.",
"date": "2024-04-20T13:36:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, J! We pride ourselves on having a friendly, accommodating staff and are so happy Drake and Paul were able to assist you! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:41:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1ca4e80f-0c65-424c-8e55-2a41b480f503",
"author": "Cullen Hutto",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK-xVZs_aQy8Rl2Jz2poUO1-0i3uhXBAl8mwjhaawzSudNz=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean and easy to work with.",
"date": "2024-04-16T16:38:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Cullen, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2024-07-10T00:41:49.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
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"author": "Hannah Sullivan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUSE6sEF35gZoZCodt2BjI8TWCRcM7z9NrLXteHN6cXt1CJVcYO=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-04-13T15:53:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Hannah! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2024-07-10T00:41:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9d9ff517-e271-4ce3-be96-a26efaaa5997",
"author": "Terry Kane",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjURn6V5O4VRroKbLaf4LDDSVCzIRAi-8KbaLgvrTQN1WxneXdQ3=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-04-12T18:28:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Terry! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us at (803) 618-3218 if you ever need anything. ",
"replyDate": "2024-07-10T00:41:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5a75ad70-0494-4b88-976c-6b85956ab81c",
"author": "Keyana Tanner",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWnYutbIQpGZCvR47cMQ9eROFforLWr3b5mWE_6PCSewStQaUYG=s64-c-rp-mo-br100",
"rating": 5,
"text": "Considerate and professional staff. Paul was extremely helpful and nice.",
"date": "2024-04-12T15:57:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Keyana. We're glad Paul was kind and able to help! Our team is here to serve you, so give us a call at (803) 618-3218 if you need any future assistance.
",
"replyDate": "2024-07-10T00:41:52.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "cfe13e13-1512-4c81-a5c5-b0599de33c71",
"author": "Jane Rash",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLFLIjMDvyygihWsDGoxUViTHIQojvc38xEh-pm-GvCMEzedw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-04-12T15:24:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Jane! We're so glad we were able to meet your storage needs. ",
"replyDate": "2024-07-10T00:41:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "caab9e72-0d7b-4673-9ac3-bcc5908a3b83",
"author": "Courtney Gabriella “Ella”",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXAaV8qUI0-gP38C67WNNDFbahMH58Sufnms2iDBLPjmiFAsFV2=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-04-05T19:29:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Courtney, thank you for your positive rating! Please stop by our office or call us at (803) 618-3218 if you have any questions.",
"replyDate": "2024-07-10T00:41:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f186327f-8ebf-4739-ac4d-53e34be845d2",
"author": "tori freitag",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI0y35A_CGkBqLP9VxxgQIlOGWBm_l4LAUUBjP6Gyyvkk7fWQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy to work with! Great first impression. Good locations.",
"date": "2024-04-01T21:42:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your 5-star review, Tori. We are happy you had a great experience. Please let us know if you need any assistance or have any questions. We can be reached at 888-STORAGE.
",
"replyDate": "2024-07-10T00:41:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7d47f874-3961-4a9f-abab-e1f73f68f0ae",
"author": "Kelly Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLAJFmir5r-5SIJ-BUpX0fHBKO8yo6KKr_KUEl8Akuk9Btnxg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great staff, easy to get along with and they listened to our needs and concerns. Highly recommend if you need storage or parking!",
"date": "2024-04-01T21:22:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Kelly! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (803) 618-3218 if you need anything.\r",
"replyDate": "2024-07-10T00:41:52.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "568f2310-957b-4ea4-8381-a650b8dd13a8",
"author": "Rick Miles",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ-1F_Wr9Viq0aJniCNYv-vN4FsdwEOtvmvjCmqqQmsbTw4PA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-04-01T21:17:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled you had a 5-star experience at Extra Space Storage, Rick! Please give us a call at (803) 618-3218 if you need further assistance with your storage needs.",
"replyDate": "2024-07-10T00:41:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4ea5269c-533f-4af1-a368-7bba92dd7c20",
"author": "Tesia Miles",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIPOgSjgg_8VFIeUUSENnQ9vLTjYpPxFL1vilNUgIOy6If9=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-04-01T21:17:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Tesia! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:41:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9b01824c-d298-41f2-aa83-ede7c177e6aa",
"author": "Troy Mckevie",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIIM1Hmcq9iqNl5QpDzPjZt03kLt3BhiZTz9HU-akH2PMu9uQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-03-30T17:07:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating Troy! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2024-07-10T00:41:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "569e8aa0-b32b-4913-ac02-65304265b540",
"author": "Michelle Boatright",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIpwNqFpVflfdK7gOmfPii6OBKVsOlYPiYJoMPjb_bVOMpmNQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-03-28T16:08:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Michelle! We are here for you if you need anything.",
"replyDate": "2024-07-10T00:41:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "612d9a8f-fe10-432e-a5c4-6d501420bf07",
"author": "John Olivet",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLVl1rAhNz3IiT4SRxqHlmAVamwYGKvf2dO1GPrMdq4ox6aYQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-03-20T21:00:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, John! Don't hesitate to reach out if you need anything!",
"replyDate": "2024-07-10T00:41:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9f5b50b7-2f1e-4600-9714-b78691057037",
"author": "Janet Dempsey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIkTBdB6cB_2sB3MK2ik4ZJf76rtrn2HcMvyqLIhRzGFClbPA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-03-16T16:11:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Janet! If you need any assistance the future feel free to stop by or call us at (803) 618-3218. ",
"replyDate": "2024-07-10T00:41:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0024d2f8-b046-4c60-a9e0-5b97aa21fcb5",
"author": "Luz F Rodriguez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLosjEgzCplQjzuTBcpHoxMMY9ASv6ofS50S2LVgjVb9RV9o8gL=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-03-12T16:13:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Luz, we are so happy you had a 5-star experience with Extra Space Storage. Thank you for taking the time to leave us such a nice rating. ",
"replyDate": "2024-07-10T00:41:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0e8e8067-9a0a-4226-9e55-6f3680da1c19",
"author": "Joeseph Ridgeway",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ8ftjjaW47nkOv4mjib_FUPhMmaWo6j86k9j6LCD3f17GjDg=s64-c-rp-mo-br100",
"rating": 5,
"text": "So accommodating and helpful. Highly recommend. Both guys (Paul and Drake) are always willing to help. Customer service of the highest order.",
"date": "2024-03-11T17:12:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Joeseph! We pride ourselves on having a friendly, accommodating staff and are so happy Paul and Drake were able to assist you! Feel free to swing by your local office or by calling us at 888-storage for any further assistance!
",
"replyDate": "2024-07-10T00:41:52.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "430ca981-e27c-4d63-acbf-b975d65b58e1",
"author": "Kara Rutter",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ_OCbz3swf9AsWXuBF7RyJ0B0cNtQBjTfwnR_UGRsllrFmBw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-03-07T15:39:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Kara! Call us at (803) 618-3218 if you have any questions or need assistance with your rental. ",
"replyDate": "2024-07-10T00:41:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "42100a38-06db-4a5d-9432-07e63900d248",
"author": "Eddicson A. Ribeiro J.",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUg4sj9HzzmlqpXjIjiNjHl7wObb8COsxgGWt4lMOHFOKbExlDZZQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excelente people!!!",
"date": "2024-03-06T20:22:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think our team is great too! Thanks for the positive review, Eddicson. Please tell us if we can do anything else to help you with your storage needs. We can be reached at 888-STORAGE. ",
"replyDate": "2024-07-10T00:41:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1997ebf3-2d3d-4918-a80b-aad0afeb0ec0",
"author": "Jack Malone",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJJxcxrdNsALrsFaeR_NMyHHOjXM4skSi7eRerMzFjGFCzXAQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-03-06T19:10:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Jack! We are so happy you had a great experience with Extra Space Storage. ",
"replyDate": "2024-07-10T00:41:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "47a0f05c-71aa-45c1-8c51-e625a34bddea",
"author": "Terry Turner",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ68bQBQvbhp3qo7e_90nBcHauKaIjgBy3sxy_svRE5UL0JoA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean, friendly staff, great location. PAUL and DRAKE were very helpful. Come on down to see em.",
"date": "2024-03-05T19:54:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Terry. It's great to know Paul and Drake were helpful, friendly, and great at keeping our property clean. Our team is here to serve you, so give us a call at (803) 618-3218 if you need any future assistance.
",
"replyDate": "2024-07-10T00:41:52.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "030ceb0b-6bcb-462a-8317-4bb97d3d04fc",
"author": "Aubrey Deering",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIo1pXybrK9aH0mwjhDYKoUVdhjxhzLnyMtxcKfup2pTbAe4g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Bought an auction unit. Great employees, great facility, and great attitudes from Paul and Drake. Highly recommend them!",
"date": "2024-03-05T19:23:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Aubrey. We're glad Paul and Drake were great to work with! Our team is here to serve you, so give us a call at (803) 618-3218 if you need any future assistance.
",
"replyDate": "2024-07-10T00:41:52.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e36e9fbc-7d60-4f1b-8ae7-b57fbaa6aba9",
"author": "Ṁȧȿẗḝʀ Ȥḩåǹ",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWa7BXsKhV8dJSffFwS3sfGqIXivusml1cgcY3bTLO3i2Av7Oc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Funny employees. Highly recommended. Come check them out.",
"date": "2024-03-05T19:21:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi ṁȧȿẗḝʀ! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (803) 618-3218 or stop by the facility! ",
"replyDate": "2024-07-10T00:41:57.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "394319e6-cbf8-4d4a-b1fa-6f9c15cccb11",
"author": "Allen Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJq2lDa2mpG2Hb4VKCHIciBqNImVE3__BrY4c8d4RPyz7BK8w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Bought auction unit and found both Paul and Drake to be professional, knowledgeable, and helpful. Recommend for business!",
"date": "2024-03-05T16:33:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Allen, Thank you for taking the time to leave your feedback! We pride ourselves on having a professional, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Drake and Paul. Please stop by the office or reach out to us at 888-storage if you have any questions!
",
"replyDate": "2024-07-10T00:41:57.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f3ca27b5-d753-4190-bf36-fa387434215d",
"author": "Howard Morrison",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL_R_20uLoreY_8ErHJcgSm9c6GdPdSOyS5WEFl5xeJd5R_ug=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-03-04T14:46:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Howard! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call at (803) 618-3218 if you ever need any help with your rental. ",
"replyDate": "2024-07-10T00:41:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "647842ef-dd45-4d93-81bc-5c871b53693f",
"author": "Dylan Pitts",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIzuiwmRzNiZfUsfKx3aETA6r5TUqmkTGCbTendrHMvidyWQg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy process and helpful staff. Paul and Drake were great.",
"date": "2024-03-02T17:07:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Paul and Drake are great too! Thanks for the positive review, Dylan. Please stop by the office or contact us at 888-storage if you have any questions!
",
"replyDate": "2024-07-10T00:41:57.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0c70cab7-df1e-4919-9756-cfca3cf7f7a4",
"author": "Raymond Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL_U8ysNuQZP4bBSzQUNKOf1GCo9U36rr5bKpbD0Fgf_YXs5Q=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very good 👍",
"date": "2024-03-02T15:57:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Raymond! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (803) 618-3218 or stop by the facility! ",
"replyDate": "2024-07-10T00:41:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8fbecdcc-67c2-446a-a005-c4e97378dc32",
"author": "Colette Sipes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKpO1iMdFfuI2qoHQvKkYBp7j92X4SJx53zEzzfdnN5TZPIhr8=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-02-28T20:18:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Colette! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2024-07-10T00:41:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a0dcf8a7-cbb0-4c8b-a971-ba5036d77bbf",
"author": "Falon Miller",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUbZpZX2AQGzF4MvUEtVk4sn7jysoxoWTJzmruvafOrpma___DM=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-02-28T16:04:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Falon! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us at (803) 618-3218 if you ever need anything. ",
"replyDate": "2024-07-10T00:41:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c5f93217-c0bf-49eb-89c8-749540f28369",
"author": "Michelle Mancini",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLe0VHnWfmpQ-JZucLT4WH7zF2o_xLqA864wwuQoyhJT2RGmQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Drake and Paul were excellent",
"date": "2024-02-26T20:29:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Michelle. We're happy to hear Drake and Paul were great to work with! Our team is here to serve you, so give us a call at (803) 618-3218 if you need any future assistance.
",
"replyDate": "2024-07-10T00:41:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4ccb1b7d-e753-4ba4-8a38-c0cc6ada0937",
"author": "Jerrilea Goodpaster",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX8u41uYn0lzC0dwiYHGTL6WXii0YYbtsLHFQoeYOKb2AK-c8xd=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly. Helpful and answered every question I had. Thank you drake!",
"date": "2024-02-22T23:11:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Jerrilea! We pride ourselves on having a friendly, helpful staff and are so happy Drake was able to assist you! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:41:57.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9fe5e2fa-4b79-42cc-a14e-809494aabc23",
"author": "John Kelleher",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVqQBVzsDjFHXOid4kuFyncelN3NgP89LoyXMZF4HgeYtHQWkisOw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great facility! Nothing not to like. Paul and Drake were great!",
"date": "2024-02-21T15:03:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, John. We're glad Paul and Drake were great to work with! Our team is here to serve you, so give us a call at (803) 618-3218 if you need any future assistance.
",
"replyDate": "2024-07-10T00:41:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2d11833a-388e-47f1-a86f-a4890e06d5b4",
"author": "Keith Wood",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUxXqa4Y4rV6kXb1JG0z_B-hNvmWQHt_g631DfTKfbOk5vS4Bw=s64-c-rp-mo-br100",
"rating": 5,
"text": "First rate service. Drake was extremely helpful and professional.",
"date": "2024-02-19T17:21:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Keith. We're happy to hear that Drake was extremely helpful and professional! Our team is here to serve you, so give us a call at (803) 618-3218 if you need any future assistance.
",
"replyDate": "2024-07-10T00:41:57.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "2ecaaea4-ee2d-4432-9ef2-d994057041c6",
"author": "Stanley Szumowicz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV4RU_Usyls7TocsLHpUFwSEAES7uJD00XeY8aG-ZVdkwQVwCas=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Drake was a big help",
"date": "2024-02-15T20:21:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Stanley! We work hard to meet the expectations of our customers, and we're happy to hear Drake hit the mark for you! Don't hesitate to stop by the office or contact us at (803) 618-3218 if you need anything.",
"replyDate": "2024-07-10T00:41:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5ed19318-f4d4-4633-a16a-492d2b87d1ca",
"author": "De'Asia Marshall",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXfl1gEIh6_kO7LT8et2HsJGraPxjjuaQSIK0MueGFMuo6jtqcj=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great Service! Thank you Drake & Paul for the amazing help!!",
"date": "2024-02-12T21:18:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, De'asia! We pride ourselves on having a friendly, accommodating staff and are so happy Drake and Paul were able to assist you! Please stop by the office or call 888-storage if you need anything.",
"replyDate": "2024-07-10T00:41:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6cb031b1-22aa-4c31-8905-8b5404ec3c85",
"author": "Jonathan Rodriguez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLPYmC2u5h9BAB8bI8Bed5FpusN4kXRulPgo2SbITV9lYV7Jw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Paul and Drake were great in assisting with my storage unit and boxes. Def recommend this location",
"date": "2024-02-12T16:26:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Jonathan! We pride ourselves on having a friendly, accommodating staff and are so happy Paul and Drake were able to assist you! You can reach us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:41:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "21bd03c0-473a-4d2a-b548-2b6d647748ae",
"author": "Vicki McNair",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJlYikw6ZIoIRkhqSjhsHBr0COGgkoB-jJVjNh4xlPhCBtCvQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer service from both Drake and Paul! Facility is very clean. Wonderful location. I feel my items are safe and well taken care of. Highly recommend!",
"date": "2024-02-06T17:24:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Vicki. We're glad Drake and Paul were customer service-oriented and great at keeping our property clean and secure! Our team is here to serve you, so give us a call at (803) 618-3218 if you need any future assistance.
",
"replyDate": "2024-07-10T00:41:57.000Z",
"tags": [
"cleanliness",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "1cfcbc81-dbad-46af-b7f6-e977ce40f45e",
"author": "Heather B",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUIZFIkh2Wy0FvgywdD92bfL7MBWF19r_fIQ7bZGq_yjSHfODUH=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-02-02T15:49:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Craycray! We are grateful for customers like you. ",
"replyDate": "2024-07-10T00:41:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "61586ab4-073d-46d1-9c88-b2d20e3d100a",
"author": "nikki michaelis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXvHBGOLyrOeA8Nob3Eo1_HXb0w73fyq2mVOuwzvBLzSEaEtXFR=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super clean Helpful staff Money saving!!",
"date": "2024-02-01T17:13:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Nikki! Thank you so much for the positive review. We know our customers value clean facilities and helpful staff so we do our best to provide that! If you ever need anything don't hesitate to give us a call at (803) 618-3218 or stop by the facility! ",
"replyDate": "2024-07-10T00:41:57.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "d003bd3d-c60d-45f6-b2ea-871584d9294f",
"author": "Casey Edwards",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK9cTdkYE4o30VMlA5azELYKJkcDhzrOjyVSOjHCDwIQ4yu_Xo=s64-c-rp-mo-br100",
"rating": 5,
"text": "Wonderful experience! Friendly, prompt and d easy process!",
"date": "2024-01-26T15:15:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Casey! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (803) 618-3218 if anything comes up!",
"replyDate": "2024-07-10T00:41:57.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c541085b-5deb-43d8-a91b-d54d1d211490",
"author": "Lilly Clarke",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV6d6ibxq-_MLwlUlWghbhuERyH3LYzjdmELxMcFIlcE2fYNVii=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful and simple process!",
"date": "2024-01-22T20:25:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Lilly, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Please stop by the office or contact us at 888-storage if you have any questions!
",
"replyDate": "2024-07-10T00:41:57.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d88ed807-0c28-42cc-883e-2ef2d5b216d3",
"author": "Daniel Mosier",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKvbITenosrGr9174nkdoERI7B-PWlWmPGNVB6SWeuRVejVMg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-01-20T17:06:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive rating Daniel! We are so glad you trust Extra Space Storage with your belongings. If you need any assistance in the future please do not hesitate to reach out at (803) 618-3218. ",
"replyDate": "2024-07-10T00:41:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "25e843e8-18c1-4686-9723-3c2905fc3e49",
"author": "Violeta Arellano",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL23_iFG-RJjZ-W050vzBF57KLAROea127fdtOIVpmx2DOB-w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-01-13T18:13:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Violeta! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us at (803) 618-3218 if you ever need anything. ",
"replyDate": "2024-07-10T00:42:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e3c273b4-a086-447f-9dda-a9b38f162f92",
"author": "sarah richards",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVB3Q6YYtUTXJ1QsK3tQWkdrlEIskCU2Byndi0wWYwbwTIzwr0=s64-c-rp-mo-br100",
"rating": 5,
"text": "Paul and Drake were super friendly! Super clean facility and rental process was simple! Highly recommend!!!!",
"date": "2024-01-08T21:23:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Sarah. We're glad Paul and Drake were super friendly and great at keeping our property clean! Our team is here to serve you, so give us a call at (803) 618-3218 if you need any future assistance.
",
"replyDate": "2024-07-10T00:42:13.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "b4479883-28bd-4bd1-a352-f91b750f76a4",
"author": "Rebekah Seymour",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWCdHLudjmFvkg1ZIFhwS1W2DYQJdDJB1-q72n1vKRHSlk-WbI=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2024-01-06T20:08:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Rebekah. Thank you for the rating! We're happy you had a great experience at Extra Space Storage. ",
"replyDate": "2024-07-10T00:42:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c77da237-2b35-416b-a65f-1e1cccfb29c7",
"author": "Brian&Cyndi Bluhm",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ7DD8FbXqmD8o-d2MWFrMzVIRXvMVj1dIX9i3Dr1mqbrWo9A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice location with clean units. Managers are very helpful. Couldn't be happier.",
"date": "2024-01-06T19:24:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Brian&Cyndi, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! If you ever need any help with your rental, come by the office or call us at 888-storage. ",
"replyDate": "2024-07-10T00:42:13.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "67ff2583-739e-4623-8572-f2401567ceef",
"author": "Heather Crespo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJdqTXFTFrEmW9jO-AzZXYhTFQai9tdJKik1tNe9lA19qcU8g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Drake helped me so much in my time of need. Grateful for the excellent service",
"date": "2024-01-04T22:41:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Heather. We're happy to hear Drake was a great help! Our team is here to serve you, so give us a call at (803) 618-3218 if you need any future assistance.
",
"replyDate": "2024-07-10T00:42:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9a2973e5-86d1-497c-a045-ca63f474b4fb",
"author": "Matthew Hunter",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXvBGHFzVFLiqN-PpnCBEvR2NBgBcsqHGXpcbPaamH-TXLZ0MxD=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Paul and Drake were extremely helpful in getting my unit set up. The facility was clean and well kept.",
"date": "2024-01-03T19:22:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Matthew. We're glad Paul and Drake were extremely helpful with your rental process and great at keeping up with the property! Our team is here to serve you, so give us a call at (803) 618-3218 if you need any future assistance.
",
"replyDate": "2024-07-10T00:42:13.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "28e8608e-4b81-4f7c-9d4f-6a210bb3386a",
"author": "H Spruell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLO1QBYOxBTA9jKafQ182ukeaB6jy83U1Lt06BCXn2IVoBIFQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Love these fellas.",
"date": "2024-01-03T17:45:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, H! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (803) 618-3218 if you need anything.",
"replyDate": "2022-07-10T00:42:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2cfe9e7b-eece-42b0-9182-306de182d2ce",
"author": "Judy Stephan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUfsZZHB0QGch7IcuIunssa4BgKNmQJdG0rug2ADu5sJsxziplr=s64-c-rp-mo-br100",
"rating": 5,
"text": "Quick and friendly service!!",
"date": "2024-01-03T16:11:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Judy! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (803) 618-3218 or stop by the facility! ",
"replyDate": "2024-07-10T00:42:13.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a39eb5df-86a0-42fd-afaa-b51e772f8ea5",
"author": "Konstantin Kuznetsov",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocITt0HCnqJSejxgcPS0huLswnNLptAVLQzjID5vyThXqj6Mcw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing Pices and employees are really helpful!!",
"date": "2023-12-30T15:37:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Konstantin. We're glad our team was able to help! Our team is here to serve you, so give us a call at (803) 618-3218 if you need any future assistance.
",
"replyDate": "2024-07-10T00:42:13.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ed5bd481-901b-4252-8d18-44216d6acf43",
"author": "Melissa Tinder",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUnUtcc4Y_psKZ7ZD-Wun1M1qGhxovR1LS11CycazWOZqLEUwJIjA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Highly recommend!!! Excellent service and so easy to work with.",
"date": "2023-12-19T16:08:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Melissa. We're glad you feel good about storing with us! Our team is here to serve you, so give us a call at (803) 618-3218 if you need any future assistance.
",
"replyDate": "2024-07-10T00:42:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d2d2e719-ef2f-4e1f-b4b1-905259a61b91",
"author": "Courtney Penn",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWxQBfWg8ibWkp-kmGOVS6u38owJzDDowEaXAcn_lEhHA817hvowg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean facility and great people willing to help. If you need a unit go see Paul.",
"date": "2023-12-16T20:05:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Courtney, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! We're always here to help with any of your storage needs at 888-storage.
",
"replyDate": "2024-07-10T00:42:13.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "d414eeaf-3a10-4d00-920e-76162941aba5",
"author": "Renee Lockwood",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVN9i7eqI_kKzaKuUmRW4Fi_saoKMJo-LaVOafTquqPSH6XOuVA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Wonderful facility and great customer service. PAUL was a great representation.",
"date": "2023-12-16T20:04:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Renee! We pride ourselves on having a friendly, accommodating staff and are so happy Paul was able to assist you! Please call us at 888-storage whenever you need us.",
"replyDate": "2024-07-10T00:42:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "02f43ed0-9394-4715-9245-decec6469988",
"author": "shauna",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI3G4W56pGcytzZVUnGV7LVvPtXm9VNyarsmFWokyF6asUkaA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service. Willing to work with you.",
"date": "2023-12-15T14:54:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Shauna! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (803) 618-3218 or stop by the facility! ",
"replyDate": "2024-07-10T00:42:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b614c556-0dd3-4f21-939b-61bb8ac25246",
"author": "Leeda Filson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKug2krDylbCt471O1OCCfwgttZov1FvmSh3hYuRlW06YhkXQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly people and they are always understanding!",
"date": "2023-12-12T14:59:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Leeda. It's great to hear our team was friendly and understanding! Our team is here to serve you, so give us a call at (803) 618-3218 if you need any future assistance.
",
"replyDate": "2024-07-10T00:42:13.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "cd65cfcb-8b20-4f4b-8676-473481e385f6",
"author": "Devon Cook",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIvHuM7AI0QAkLrLc1_DIjvE0AWVL2qMaW18NmjH_gylo981w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Get customer service",
"date": "2023-12-11T18:28:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Devon! We're committed to providing excellent customer service. Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:42:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0da6d4dc-ba00-4207-9361-ed9dc91e8385",
"author": "Oceana Lapointe",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJUgGEH7to5c0BdOR45HyBUgA3ffNWfK8PMAJFKPtUe_IbITQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-12-07T16:24:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Oceana, thanks for leaving a rating! We're happy to hear you had a great experience!",
"replyDate": "2024-07-10T00:42:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f38db571-a6d7-4ce7-a50f-79dedb12aa5e",
"author": "Malcolm Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKZgZRNYyOgALVL6iUrKcB1JlDJ_cJqyhZR-5unR4-aoyu5NQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-12-05T21:11:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to leave a rating, Malcolm! Your feedback means a lot to our team.",
"replyDate": "2024-07-10T00:42:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ed3929e1-30af-43ef-b520-bb446414f946",
"author": "Necey Nee",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWB7x9v8LAslIh-FBkxIsXnSEKOhQBYOkrgbRqNdwNrWtZrokiM=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-12-05T19:16:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Necey! We're happy you trust Extra Space Storage for your storage needs. ",
"replyDate": "2024-07-10T00:42:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "53552cb8-d5f8-471e-afa0-b0d350015137",
"author": "Joan Senior",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJZMARadkDwLLeHIf-YzjFIU11tq1N_AR_GCutG_Wl9mpQioA=s64-c-rp-mo-br100",
"rating": 5,
"text": "My items stored for 3 years in controlled setting. Never a problem with staff and my furniture looked the same!!! Wonderful experience.",
"date": "2023-12-05T18:38:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for being a loyal customer, Joan! We are thrilled to hear your experience was wonderful. Don't hesitate to reach out at 888-STORAGE if you need anything! ",
"replyDate": "2024-07-10T00:42:13.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b3ecae12-4e2a-44e1-9a95-cb421483cdc9",
"author": "Amanda Broome",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVLeNFyBn1f-FIzePPvYPfDg_kdTUvb5rXB3W2DuXzq-gC9m0LSIA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "My good friend has had several units here since the facility opened, and we have never been anything but thrilled with the service and location both. Highly recommend!",
"date": "2023-12-05T16:23:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind remarks, Amanda! We're so happy to hear we have your recommendation! If you need anything, do not hesitate to reach out to 888-storage. ",
"replyDate": "2024-07-10T00:42:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fbe9dcad-5017-487a-91de-552420d97687",
"author": "shawna jackson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXWekcwIZm5516b2aaJvxAcCt09ee4DkkogKKWnrz79N0KbImtv=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-12-05T14:55:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, Shawna! If you need any assistance the future feel free to stop by or call us at (803) 618-3218.",
"replyDate": "2024-07-10T00:42:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6d7e8b8b-6fa8-409e-98e3-998d521da272",
"author": "Zachary Allen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIucGJ0ejUB7bh7esnDJUyS7K-gYOZ3gjDJEeRBmycz8HegRrU=s64-c-rp-mo-br100",
"rating": 5,
"text": "No complaints from me. Nice and clean facility with nice and friendly people to work with.",
"date": "2023-12-05T14:35:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Zachary, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! We're glad our team is nice and friendly to work with. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.
",
"replyDate": "2024-07-10T00:42:24.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "5387c5e5-da2e-4d53-8d3d-1cce198f1d28",
"author": "Anita Moltzen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIaQfJDwUghg7EVKWRRny6x-tMWdh9LFsxdUa4ghLKB65NNIDtC=s64-c-rp-mo-br100",
"rating": 5,
"text": "Workers are nice.",
"date": "2023-12-05T02:28:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Anita, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (803) 618-3218 or stop by the office if you need anything!
",
"replyDate": "2024-07-10T00:42:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b71ec803-4abc-4b96-817c-c756c36f7588",
"author": "Keegan Grant",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWyRqaAMOELUj0nhdlOg7X3Wi6AFgLUV2e-qToqQm2BlwrDqKk=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-12-02T21:07:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Keegan! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:42:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cd4fdbd3-4e0c-4426-8698-c6b3413b085c",
"author": "Marcus Bowman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVJyon8JbjojrnzH8ttnd72McZtzdcUlYwpvN0wgRWwBV4l8uRN7w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Paul was a Great help today. He was patient with me and showed me the units to best suit my needs. I appreciate the customer service he provided.",
"date": "2023-11-18T14:40:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Marcus, thank you for your review. We're glad Paul was a great help today, was patient with you, and showed you the units to best suit your needs. We're committed to providing excellent customer service. Feel free to reach out any time at 888-storage.
",
"replyDate": "2024-07-10T00:42:24.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "bc93994b-553e-447f-acbf-389f9d17a1c9",
"author": "Rachael Ventura",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK68j0d8A12ilS3BbVKe2D3fTTxTXgioR2l-DKFk8eei6dUnw=s64-c-rp-mo-br100",
"rating": 5,
"text": "As someone who has a lot of anxiety this was a really easy process. I was able to do everything online! Emails explained everything. All I had to do was show up to the storage unit I reserved which the staff had prepared. Everything was nice and clean! Though I didn’t meet anyone as my transaction was all online the fact that it was ready in just a few hours lets me know that they take their job seriously and care. Thank you guys! I really appreciate it!",
"date": "2023-11-15T17:15:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Rachael, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.
",
"replyDate": "2024-07-10T00:42:24.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "cebd2c39-119b-4c5e-9f99-6f9d1fbfbd35",
"author": "Richard Massie",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIox1qjsutXDclyA4uubYmXStbIAHNDj_cdoaTzbhb1SxAmgg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience",
"date": "2023-11-07T20:41:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Richard! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (803) 618-3218 if anything comes up!",
"replyDate": "2024-07-10T00:42:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3040eb28-b155-45ec-9522-245a589ea014",
"author": "Jennifer Lynn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLTx_8tC_0wwBNnVbCm5IRUvybCeXhjxAWmAA-CaQkkSI5rhg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Recently they got in contact with me that my lock was not fully engaged and my unit could be opened easily by anyone. I was over an hour away and asked if they could cut off the lock and purchase a new one through them to have put in. They were extremely accommodating and helpful with my situation and saved me a trip driving. Paul was so helpful an I appreciate them looking out for me",
"date": "2023-11-04T19:24:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Jennifer! We pride ourselves on having a friendly, accommodating staff and are so happy Paul was able to assist you! Please stop by the office or contact us at 888-storage if you have any questions!
",
"replyDate": "2024-07-10T00:42:24.000Z",
"tags": [
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "7e0b8715-91b7-4df3-a7f2-40592c379752",
"author": "Kayla McPhee",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVFUoH8k2Ri73JsB4ZMl27ZsCTid6C0XVrip7FDwvgG0anMWUlI=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-11-04T19:11:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Kayla. We're glad we were able to assist you with your self-storage needs. ",
"replyDate": "2024-07-10T00:42:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9b7cc7bb-b497-4702-a40c-f9529b199b24",
"author": "gary clark",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLRcr_fuUy5dbEReC1u9YwVSxZ7_9UWEnNYF1yASQqe5stk8g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very cooperative and helpful!",
"date": "2023-11-04T18:01:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your 5-star review, Gary. We are happy you had a great experience. Please let us know if you need any assistance or have any questions.",
"replyDate": "2024-07-10T00:42:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "af137bcc-756c-424d-8c4b-c81d1e5e6937",
"author": "Tenica Thompson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUKBMw05wIy1cUs7fOswJ7sBvnnVAa2qRwXFfPywclw5Q6VCjFN7A=s64-c-rp-mo-br100",
"rating": 5,
"text": "I appreciate the great customer service that I received since 2019",
"date": "2023-11-04T16:19:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Tenica! We're committed to providing excellent customer service. If you ever need any help with your rental, come by the office or call us at 888-storage.",
"replyDate": "2024-07-10T00:42:24.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "9f5a5701-1d00-42ed-9287-baae2e5e0a29",
"author": "Mary Diggs",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIXb7n_EFkCmb2TDKIu_vSzmRrtTwAfccgyCB7_MxxP5gtQlw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-10-30T01:34:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Mary. Call us at (803) 618-3218 if you have any questions or need assistance with your rental!",
"replyDate": "2022-07-10T00:42:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bc4f27d4-c0f0-468d-ba5d-9b6649661a22",
"author": "Beth Charles",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLrbH8dGJa8zaGoZeFAub-9t_flz4j6gm-Hhajj7amI1f3QIA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Paul was great and incredibly helpful . We were able to get our storage unit for a great price. With all the storage places in Aiken I'm glad we chose this one .",
"date": "2023-10-11T11:27:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Pinkish! We think Paul is great too! Thanks for letting us know how helpful he was in getting you a unit that meets your budget and storage needs. If you have any questions, let us know at 888-storage.",
"replyDate": "2024-07-10T00:42:24.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "4c5d96f2-9e48-4c8d-8ba3-d283c883b823",
"author": "Amanda Hatfield",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU1ttOHIz3Y1Hk5JU4UzCEKDwVExM6_UFv4tpwMQm3b5fQGbnqjGA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The staff at Extra Space Storage are all wonderful! I have interacted with staff members at both locations in Aiken and they have always gone above and beyond to make me feel valued and welcomed. The move in and move out process went smoothly. I highly recommend Extra Space Storage for all of your storage needs.",
"date": "2023-10-09T21:30:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Amanda, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.
",
"replyDate": "2024-07-10T00:42:24.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "0fe57c79-9c65-499a-a930-bad4f8b7a8b4",
"author": "Natalie Hornsby",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIj7mBDAESEc-ANM42B5TAL3d5O9B4GvVJuyI1N1d0X17D48Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "They were super helpful in getting a storage unit! Great location, clean, and great customer service.",
"date": "2023-10-09T16:41:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Natalie, thanks so much for your review! We know that our customers value clean facilities and helpful staff, so we do our best to ensure we can provide that! Don't hesitate to reach out at 888-STORAGE if you need anything!
",
"replyDate": "2024-07-10T00:42:24.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "96ab510d-72eb-42b9-ad3d-0b1ec06f9d08",
"author": "Karen Johnston",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLnO5p5_cMcmYu9f1ZAYsKXXQHHH_ricxgenYvlQ6ynUa7Sdg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Good location. Very clean and secure. Both Johnny and Paul were very helpful.",
"date": "2023-10-09T16:41:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Karen! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Don't hesitate to reach out at 888-STORAGE if you need anything!
",
"replyDate": "2024-07-10T00:42:24.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "d1f79f41-82e7-46ee-8927-5be3c61a2983",
"author": "Tyree Stallings",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX5bLmFW1BMR4tXTr5OE8dTddlGU93uD6DttzrXe-kX_O8iHNc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Business here is amazing. I’ve had a unit with them for months now and I’ve never had an issue with anything. Customer service is great. If you’re looking for a nice storage unit I’d highly recommend Extra Space",
"date": "2023-10-09T16:24:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Tyree! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don't hesitate to reach out at 888-STORAGE if you need anything!
",
"replyDate": "2024-07-10T00:42:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "227a38c3-f8f4-4fea-b72f-f805325c417e",
"author": "Quanna Robinson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ44uKJuKRvsSc0SmbEunz-rSjiQ0H7ksJu39u6kabvbh8nLw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Staff was friendly and efficient!",
"date": "2023-10-04T20:49:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Quanna, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (803) 618-3218 or stop by the office if you need anything!
",
"replyDate": "2024-07-10T00:42:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d5f54f7b-59e8-4c93-a1ae-59ee73abe5c3",
"author": "Mary Dunbar",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWZcpQ7aWL5LYImcxi635QJJ5IQnIJTsQd_J79ZNfigtNoD6xqw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very patient and friendly. Made sure everything is working.",
"date": "2023-10-03T15:28:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Mary! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don't hesitate to reach out at 888-STORAGE if you need anything!
",
"replyDate": "2024-07-10T00:42:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9c027748-b352-45ae-a62e-acfec400476c",
"author": "Sieda White",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWrqO4FZdN94zT5ONGoNSiEdxO0SrvIBee4xl2H0U6GJtz7hiJO=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Paul really helped me out in a pinch! He went above and beyond expectations!!! Thank you Paul!!",
"date": "2023-10-03T01:07:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for taking the time to leave us a review, Sieda! We are so glad Sam and Drake could meet your storage needs. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2023-07-10T00:42:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a98c59bc-bfb0-4d17-805b-67f7565b6528",
"author": "rade mosha",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJdzTL2sPAdQSTpzXgqbv0oBcFyDAxKG_eVNmXEhI36Q6GbUQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-10-02T17:00:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Rade! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2024-07-10T00:42:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "97648b0e-1de1-45f3-b9ce-8fccc4e3a2f9",
"author": "Savannah Morris",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXg8bOXvTSfYU197qNY1pnB1L9Uh_q4578rUM50ZU3xy_2JiyuH=s64-c-rp-mo-br100",
"rating": 5,
"text": "John and Paul were super helpful, and the property is well kept and clean!",
"date": "2023-09-18T17:36:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Savannah, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! We're always here to help with any of your storage needs at 888-storage.
",
"replyDate": "2024-07-10T00:42:39.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "dd7a7bcc-ec07-4c67-ac07-20485004e34c",
"author": "Jeremiah Johnson-Rivera",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUa6l6Ag2-REMMHUnRjTMK-MWPwm1d1Blr64IKBxeY5wmSHqr8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Wonder and clean facility!",
"date": "2023-09-08T19:58:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jeremiah, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Thank you for choosing Extra Space! Give us a call at 888-storage or stop by the office if you need anything!
",
"replyDate": "2024-07-10T00:42:39.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "aa7ac202-e91d-4fd6-b833-bc86b5daa5b5",
"author": "Hendell Frazier",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL0iS4mX3eksIesextKKy8RGcqwXJxbjxYc03Q89WWHfhijQg=s64-c-rp-mo-br100",
"rating": 4,
"text": "Great customer service and Clean storage space.",
"date": "2023-09-08T16:17:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Hendell! We know our customers value clean facilities and great customer service so we do our best to provide that! Don't hesitate to stop by the office or contact us at (803) 618-3218 if you need anything.",
"replyDate": "2024-07-10T00:42:39.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "747d73b0-a51d-42f0-ae5d-e9c93c5be447",
"author": "Melissa Cheek",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLZDJRqSRmvht5PcFlR6AaUNOaTX3FqmK8lVVFwv7_U4LoRDw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Paul Wilson was very helpful. He was very knowledgeable about the size of unit I needed to place my items in. The storage facility was very clean and up to date and well maintained.",
"date": "2023-09-06T20:13:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Melissa. It's great to know Paul was knowledgeable and great at keeping our property clean. Our team is here to serve you, so give us a call at (803) 618-3218 if you need any future assistance.
",
"replyDate": "2024-07-10T00:42:39.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "d4d06da8-8dfb-452c-a01b-9ea323f02404",
"author": "Amy Moore",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUW-9d71vbbiZlEQdTakiPzU1HEzcTTavrrh5aKbRsQc3JymC9mfQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thanks Paul!",
"date": "2023-09-06T18:43:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Amy. We're glad Paul hit the mark for you! Our team is here to serve you, so give us a call at (803) 618-3218 if you need any future assistance.
",
"replyDate": "2024-07-10T00:42:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ef341603-2c06-43a3-be9b-8e1a23ee706c",
"author": "Peggy Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJDz5TUkMEbDvYH60nV-BGswSJwgntJPzgpo5vVdCTqEnvgXA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-09-06T18:26:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Peggy! We're happy you trust Extra Space Storage for your storage needs. ",
"replyDate": "2024-07-10T00:42:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "01b0b466-18c9-4876-90a8-6afaa5f14330",
"author": "Joseph Rooks",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJy_Z5hsVMFNTyz0e9UuZezC1apootbQ11MUkuEMu_DVXm-LQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "This place is great would use again for sure highly recommend",
"date": "2023-09-04T18:04:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Joseph, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! We are thrilled that we earned your recommendation. Give us a call at (803) 618-3218 or stop by the office if you need anything!
",
"replyDate": "2024-07-10T00:42:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7b6b7ff3-3a71-451d-bfcf-ab5662d235de",
"author": "h freeman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX68vXec1uEduXCaKOen45LMVh1ftdoLw2c5UXID2BneehSK2_Y=s64-c-rp-mo-br100",
"rating": 5,
"text": "John was amazing, his service was outstanding and the prices are affordable. Highly recommend this facility.",
"date": "2023-09-01T15:23:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, H. We're glad John has been amazing to work with and that you found our property affordable! Our team is here to serve you, so give us a call at (803) 618-3218 if you need any future assistance.
",
"replyDate": "2024-07-10T00:42:39.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "7bad6a07-617c-46ed-b320-11f1ae04d740",
"author": "Adam Swearingen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKFJ5GkjZ8P860ZhJC6gnt9QTH3E7kNDRArZqO44FXzU28oNw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy and accessable",
"date": "2023-08-31T14:24:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Adam! We love to hear that our customers are happy with Extra Space Storage. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2024-07-10T00:42:39.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "b2521b24-7f5d-4707-a859-b323fc6a11e5",
"author": "Jordan Calbow",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVLZxTVbFjV7WQeJzZcyAxX3JJVlopBehRLEpAwvatVzLp6nDE1=s64-c-rp-mo-br100",
"rating": 5,
"text": "Storage services were great! Paul helped me out when it came to moving out. Thanks!",
"date": "2023-08-22T15:41:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Jordan! We're glad to hear that you had a positive experience with us! If you have any storage needs in the near future, we would love to have you back! Feel free to reach out any time at (803) 618-3218.",
"replyDate": "2024-07-10T00:42:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5bd45c35-1a2f-4b32-91eb-a08ee5b7f1eb",
"author": "Jeremy Rodriguez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIAEV7l0kkmMWGoQz0y1NV2jcman5ul5SzjpHFuWS74Ss8ucw=s64-c-rp-mo-br100",
"rating": 5,
"text": "This place is awesome! Mr. Paul Wilson is a great guy and very informative! Great experience and able to save me some money! Please go to ExtraSpace Storage on Richland Ave. for your storage needs! Thank you again to Mr. Paul Wilson!",
"date": "2023-08-22T14:12:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Jeremy. We are glad our manager Mr. Paul Wilson was able to provide exceptional customer service as quickly as possible. Please stop by the office or give us a call if there is anything else we can do for you. ",
"replyDate": "2024-07-10T00:42:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "517ccf2c-5270-4590-84a5-e00836132cb1",
"author": "Meagan Waters",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV61NoUYOwkCu3-Lk3Ad1N6OZNDhF6PnBJ0b0VAPEmikHqxPJ1T=s64-c-rp-mo-br100",
"rating": 5,
"text": "John was super helpful with helping me move into a bigger unit. I appreciate the help!",
"date": "2023-08-21T19:51:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Meagan. We're glad John was able to help! Our team is here to serve you, so give us a call at (803) 618-3218 if you need any future assistance.
",
"replyDate": "2024-07-10T00:42:39.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "d141d3d4-f5fc-49fd-921b-01505a81b5d6",
"author": "gary cartee",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXz28Ih707i47EBugIq8CEknnAiuuA6mMFDavdWUngR6ooXTKc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent experience",
"date": "2023-08-21T17:11:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Gary! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (803) 618-3218 if anything comes up!",
"replyDate": "2024-07-10T00:42:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a742a947-589a-40a9-84e4-341b2dee2512",
"author": "Curt Lyons",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWT5aRzQDEy53xqKRqneL0j1hL4pzfXjMz9ZG3mv8R32bnC2p3_=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-08-10T17:24:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Curt, thank you so much for the great rating! Stop by our office or give us a call at (803) 618-3218 at any time if you need assistance or have any questions.",
"replyDate": "2024-07-10T00:42:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9f165501-2801-44b7-94ec-12390d73f258",
"author": "Nicole Winters",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIOtQ9BKlXPNTW3VwPwWSkHeQcbzOdJrL-37FBj4QYDhUNiBw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing workers, very pleased",
"date": "2023-08-08T16:07:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Nicole! We love to hear that our customers are happy with Extra Space Storage. Feel free to swing by your local office for any further assistance!
",
"replyDate": "2024-07-10T00:42:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "96dd6537-9637-4307-be26-e1b613b1b469",
"author": "Trevor Winters",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLB1i_7EIQglA_HAUoGSmZuCcSi0j9TFYsFbM_UJ0xwyE95EQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Greatest and atmosphere!",
"date": "2023-08-08T16:07:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the great review, Trevor! We are so glad you had a positive experience with us. If you ever need any help feel free to stop by or call us at (803) 618-3218. ",
"replyDate": "2024-07-10T00:42:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c9965aa8-792e-4c7a-932f-a2a227d49daa",
"author": "Holland Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKJ7flKoK_qyHLvtl6DG7CZ3bi43Gwxa5jaIWuG73dc3zZ5xw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-08-04T15:24:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5 - star rating Holland! We are so happy you had a great experience. If you ever need anything feel free to call us at (803) 618-3218.",
"replyDate": "2024-07-10T00:42:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "624eea65-edb5-44f7-b248-1bb3143bdf8d",
"author": "Benjamin Hutto",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJKQ0uYv8FvHQO974j9rQvFlwhf06pOh0bJxuxl-0bf0eCsOw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-08-03T21:27:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Benjamin! Please let us know if there's anything else we can do to assist you with your storage needs. ",
"replyDate": "2024-07-10T00:42:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9c568553-5e38-4c7c-a1c1-daf548157219",
"author": "Dorene Shaia",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIMJkiOKL_BxnTJ_XVdOhf3anfBvuAakQ8iDcSMzPUaqGzb9g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-08-03T19:05:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Dorene! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2024-07-10T00:42:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c46227f2-78ff-487f-99f7-f13c2a88af9a",
"author": "Scottie Calloway",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIZEhDN1hyTM4fhkG_rT6LrFWUa2wIfsem7sT6pmboi_28TEg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Drake was very helpful and was able to get a unit for me same day. I highly recommend this place to anyone. People are very friendly and responsive.",
"date": "2023-08-02T16:18:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind remarks, Scottie! We're so happy to hear Drake earned us your recommendation! If you have any questions, let us know at 888-storage.",
"replyDate": "2024-07-10T00:42:48.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0a269640-6bc8-4776-8863-1641e62d5df8",
"author": "J Decker",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXBWyeS9OsrwcdiYu5YGTccekSyWlqv6x5IRQanVU0XkfX9Yzmr=s64-c-rp-mo-br100",
"rating": 5,
"text": "I can not say enough wonderful things about Extra Space Storage. We have rented a space at this facility for many years through prior owners. Paul Wilson, the store manager, is very professional and helpful. I lost my car keys while cleaning out our unit. Paul took his time to look several times around the premises to help. I would recommend this facility to anyone who has storage needs!",
"date": "2023-07-22T21:41:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi J, Thank you for taking the time to leave your review! We pride ourselves on having a helpful, professional staff, so we are thrilled to hear that you had such a positive experience renting with Paul. Your recommendation means so much to us. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2024-07-10T00:42:48.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "2adb2786-9e9f-4f0f-8500-6426b8fd9d67",
"author": "Kwondria Oakman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL-19uunFBqN7_uRNWJnQv2TuQgDPXC3tS_XYUGxY4ECOr62g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly and quick , I’d recommend to anyone",
"date": "2023-07-17T19:53:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Kwondria! We're committed to providing excellent customer service. As always, we are here to help at 888-storage whenever you need us.
",
"replyDate": "2023-07-10T00:42:48.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "45d84138-4054-4439-affd-bde464825684",
"author": "Shay Rawls",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJhCXNPsxUej_L83Lock2GWVdxmBfXW-AmtcPIWV1ZAeZ8gPg=s64-c-rp-mo-br100",
"rating": 5,
"text": "BEST CUSTOMER SERVICE I HAVE EXPERIENCED WHILE MOVIN!!! PAUL & DRAKE MADE THIS ONE OF THE EASIEST & FASTEST MOVIN EXPERIENCES EVER & I WILL BE SURE TO SEND MORE BUSINESS THEIR WAY!!!! Kudos guys and thank you sooo much for this GREAT experience!!!",
"date": "2023-07-17T16:25:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Shay, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (803) 618-3218 or stop by the office if you need anything!
",
"replyDate": "2024-07-10T00:42:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0e54d802-a374-4172-a73b-71d72378d208",
"author": "Thomas West",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL6OXpYzwtwggn8tHLgK_BMJdVnIebe6EgOmubSdq39Y4R6Gg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thanks for vetran discount",
"date": "2023-07-14T20:32:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Thomas! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (803) 618-3218 or stop by the facility! ",
"replyDate": "2024-07-10T00:42:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b484876c-8f43-48e5-8247-787c0f9d6fe1",
"author": "Matthew Guy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIzGTE_lf25z4jZN6ahofPmpt5NBqJnSMvLsqj8SpK3vfEcXA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Staff was very helpful, unit was very affordable.",
"date": "2023-07-14T14:44:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Matthew. We know our customers value affordable facilities and helpful staff so we do our best to provide that! Our team is here to serve you, so give us a call at (803) 618-3218 if you need any future assistance.
",
"replyDate": "2024-07-10T00:42:48.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "7bdb6389-b4c7-445f-b26a-2e6fd59f0348",
"author": "Trip Bastian",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUEsOZKWv24VcjODYfSHAZXdj7Rin2ssjqFEnLibxZjW4_wyFnh=s64-c-rp-mo-br100",
"rating": 5,
"text": "Helpful staff, very reasonable prices!",
"date": "2023-07-14T14:44:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Trip! Thank you so much for the positive review. We know our customers value reasonably priced facilities and helpful staff so we do our best to provide that! If you ever need anything don't hesitate to give us a call at (803) 618-3218 or stop by the facility! ",
"replyDate": "2024-07-10T00:42:48.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "0b0c962d-b505-4c62-b0bf-a93b711cca6e",
"author": "Kin kade",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWZFXoqu2UEf2R3NXBqHLq-RQqX8H_pCDN1MnRei9ZflHWRfiij=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly and helped us with everything we needed.",
"date": "2023-07-14T14:42:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Brian. We're glad our team was friendly and helpful! Our team is here to serve you, so give us a call at (803) 618-3218 if you need any future assistance.
",
"replyDate": "2024-07-10T00:42:48.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "86ce79f1-d48b-4a6f-b8da-bbc2ee8759f5",
"author": "Melissa Weeks",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW9MW8tu-OU2L3ZiQ7P-yhsRfpXUmSGALpH4VGve2WghVjyPvCu=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly and helpful great place",
"date": "2023-07-11T20:34:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Melisssa, Thank you for taking the time to leave your review! We pride ourselves on having a friendly, helpful staff, so we are thrilled to hear that you had such a positive experience renting with us! Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2024-07-10T00:42:48.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f6624547-8448-4039-8a6c-d31fc5173e91",
"author": "Coy Lowman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKFAGnYhf0uwTEVRtVaehcQmC5G3S0RPywBN8rX2UO3mBDonQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Service good",
"date": "2023-07-07T15:39:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Coy! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (803) 618-3218 or stop by the facility! ",
"replyDate": "2023-07-10T00:42:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c87eaefe-be25-4983-9899-d6a77817284a",
"author": "Brian Konn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIKFxN1tOZELKGnOT0dO7-FbgopG1TLmhSj-KqThLMJUP7ppQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean, well maintained, nice manager",
"date": "2023-07-07T13:26:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Brian, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. As always, give us a call at 888-storage if you need anything.
",
"replyDate": "2023-07-10T00:42:48.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "7949226e-0149-4e3e-b58c-c06ed9906cc4",
"author": "Queen Ervin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjULmLmZCr_FAQCwjhPlnKYg6Kunj-WDYL8qdXE58ALXzX1EVOk81w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome service from Drake 🥳🥳",
"date": "2023-07-06T19:18:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Queen! We're so glad we were able to meet your storage needs. ",
"replyDate": "2023-07-10T00:42:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f243f181-266b-4654-9469-851a6efd9149",
"author": "Frost",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU__XfernhTpf0RiDoriJlkXMcJwNX8DeoUMGS9d6zWvrN8XhnJ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great rates and customer service is awesome. Definitly a good place to deal with! Drake got me a rate for way lower than anyone else.",
"date": "2023-07-06T16:31:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Frost!Thank you so much for the positive review. We are glad Drake was able to get you a lower rate. If you ever need anything don't hesitate to give us a call at (803) 618-3218 or stop by the facility! ",
"replyDate": "2023-07-10T00:42:48.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "b5e33992-2d36-4701-88c7-c703ab133046",
"author": "Emily Baumstark",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVK2tcTiRPcCbGbD9Ivg1Wb7HsSfoHVdIqt5g9juyNJ3ZRly6M=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fantastic service. Super easy to get a unit online, and friendly staff.",
"date": "2023-07-05T18:03:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Emily. We're glad our team was friendly to work with! Our team is here to serve you, so give us a call at (803) 618-3218 if you need any future assistance.
",
"replyDate": "2023-07-10T00:42:48.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "15b2dd3c-6b6f-4c10-868d-a79bf826748f",
"author": "Yvette",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV5vfC7WxsgUYCSb1NNrjBp8lHybLxW7v-KI2DnpLckR84_qK-3WA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I am proud to say there are still good and kind people in the world and Paul is one of them! I was talking to my daughter who happens to rent a storage unit at Extra Space Storage on Richland Ave. She said she threw away her keys by accident and needed to get into her unit. When she arrived, Paul told her he could cut the lock off and she could purchase another lock. My daughter said it was refreshing to have a person with a pleasant attitude especially when the mistake was hers. Thank you PAUL from her Momma for being so kind.",
"date": "2023-07-01T21:26:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Yvette, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Paul! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2023-07-10T00:42:48.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "8588b066-7a01-4819-a472-70b07b4c05c6",
"author": "tiffany peterson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXoPhePKvU6ZQlD9rH-IQ6KkTIfq_4iYH3il-CU85Ij2M5JXJev=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Came in because i lost my keys to my storage lock. Paul was amazing from start to finish. He had to come out and saw my lock off(hate he had to do that in this heat😩) but he was soooo pleasant about it. He was eager to help and was a pleasure to do business with!",
"date": "2023-07-01T19:55:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Tiffany. We're glad Paul was able to help when you lost your key! Our team is here to serve you, so give us a call at (803) 618-3218 if you need any future assistance.
",
"replyDate": "2023-07-10T00:42:48.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "c50842e1-6d91-45bd-a7cb-606a810a81b7",
"author": "JR JR",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL-7xqb1e3TbejoBHVv4zPSta-uFrIFOrDrLrAbgzy6orL3=s64-c-rp-mo-br100",
"rating": 5,
"text": "Paul Wilson is the absolute best at what he does! So open and honest and willing to find a way to help you even if it is no way! This is the best place to come by far. Climate control and everything it say as advertised is correct! I recommend this place!!",
"date": "2023-06-28T19:32:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Jr. We're thrilled to know Paul has been beyond helpful! Our team is here to serve you, so give us a call at (803) 618-3218 if you need any future assistance.
",
"replyDate": "2023-07-10T00:42:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c36cfeb7-6a31-48f8-98be-56b97ee9fecc",
"author": "KD KD",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV6k0m9ICZywwodiIS7dkaGjrwvbnnq7NNI-88fXQbOfAobktzv=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great service",
"date": "2023-06-26T22:10:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kd, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (803) 618-3218 or stop by the office if you need anything!
",
"replyDate": "2023-07-10T00:42:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "03b44f2c-94fc-4f15-81bf-5cacb3292fec",
"author": "Dylan Desautelle",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIbjlG_fMI7tC0zxlYyZX65tdgjgV4VasVBivnfXprKzBnbJw=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2023-06-17T17:21:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate the rating, Dylan. We're happy we could meet your storage needs. ",
"replyDate": "2023-07-10T00:42:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7d53966a-bd67-444e-b08b-5ffb4ada4bf9",
"author": "Peter Owen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKqPkcFiq9RNh8zXY4CfnZ-WDTKRU5VlXf-6sJKeNVDikSl8w=s64-c-rp-mo-br100",
"rating": 4,
"text": "Good place, good management.",
"date": "2023-06-17T17:20:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Peter! We love to hear that our customers are happy with Extra Space Storage. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2023-07-10T00:42:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "69aa7ae9-78ee-4f07-b0d5-367d7a8ac640",
"author": "Joah Chavez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXDOz-eYxjrwcFX0UNiwD0GZYiCaofjxDdX1k4HDcBJTaqAd3UR=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-06-17T17:20:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Joah! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call at (803) 618-3218 if you ever need any help with your rental. ",
"replyDate": "2023-07-10T00:42:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "baede8bf-90d6-46b7-b6b5-39dbd4899bbb",
"author": "Chaotoxic",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU2DC1Dy9LaNWH3ysKlwVi7St7JR0pHHClK9UujtpBpMsULZlnv=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-06-17T15:00:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Cliff! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2023-07-10T00:42:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9e9da75a-f0ce-486b-a221-cb8d4d6d53b0",
"author": "Chris Boyd",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIdkQAMS1zApBZmaQshHKSlr75SDlLdkr7buE6xiY3qBl8PeQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Employees were awesome and I was very satisfied!",
"date": "2023-06-17T14:26:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Chris. We're glad you feel good about storing with us! Our team is here to serve you, so give us a call at (803) 618-3218 if you need any future assistance.
",
"replyDate": "2023-07-10T00:42:53.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1130a147-062b-42c1-b07d-7bc1a9dd25d3",
"author": "Mike B",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUIajl8GBX4DDSeFnpiO-q52MpQVb-KovRjKIJaNnINQ47pWe0=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-06-11T12:00:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Mike! Don't hesitate to reach out to us at (803) 618-3218 if you ever need any assistance. ",
"replyDate": "2023-07-10T00:42:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "66949c41-074c-4d86-8a14-5986c9d241d9",
"author": "Kimberly Baker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIylCBt3Kj5arY_0tGnqYao0UVYSg7LMbaixUk28Tb9z89sWw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Honestly this company is so nice and very customer service friendly! Would definetly recommend. Go check them out!",
"date": "2023-06-09T15:24:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kimberly!Thank you so much for the positive review. It's wonderful to know our team provided you with great customer service! If you ever need anything don't hesitate to give us a call at (803) 618-3218 or stop by the facility! ",
"replyDate": "2023-07-10T00:42:53.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6fdae8e4-979e-4674-ab50-de493d408047",
"author": "Robert Cockrell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKsjul1-6WZFrIBtnB5mgaRXabXt3A92jWrsq-oszh0DEPyBw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service. Safe, clean and\ngreat space",
"date": "2023-06-03T15:03:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Robert! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2023-07-10T00:42:53.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "dd6a6c9c-4875-4b5a-960e-2a3eba45c088",
"author": "Miriam Bovill",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI0oTQh72q-ajfYw7ZhQJZ9vTxv90eYKDC7c__ycJw1-uy_Yg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "DRAKE AND PAUL WERE VERY HELPFUL!",
"date": "2023-06-02T13:39:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Miriam. We're glad Drake and Paul were able to help! Our team is here to serve you, so give us a call at (803) 618-3218 if you need any future assistance.
",
"replyDate": "2023-07-10T00:42:53.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2d274af9-66e7-46a1-a645-88121f43abcd",
"author": "Erin Addotta",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIGYKyLUimt7jl3e5SQhG3ldGr2oaYg-H8SEcsT3wYO02Vfeg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Paul was extremely knowledgeable and helpful with assisting us in securing the proper storage unit.",
"date": "2023-06-01T17:02:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Erin, Thank you for taking the time to leave your feedback! We pride ourselves on having a helpful, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Paul! Feel free to swing by your local office for any further assistance!
",
"replyDate": "2023-07-10T00:42:53.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "72e75440-a6cf-4118-8997-3a00ff0cf3f5",
"author": "Natasha Carter",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVWzTzUHZ06BFecPcOAyZfljOH9DZraA3WevEY0Lx_jagyg860r=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-05-31T21:02:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Natasha. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2023-07-10T00:42:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e942c9d2-be70-4f5d-8ea0-0ba87561830d",
"author": "Jessica Miller",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJt0h8jogwtvdseTr3iQaoBmTx2qgLvzkCdxQlPGf8zyv1gJw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-05-30T20:47:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Jessica! We're so glad we were able to meet your storage needs. ",
"replyDate": "2023-07-10T00:42:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c7ec6955-4929-4fd0-bafc-c6a506985ace",
"author": "Tara MacMillan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIq77GOnLrg1_cbC58NsV6xjWHvaoW9wEcaEKEd8cpE8E_VEg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Had a great experience renting at Extra Space. Thanks to Paul and Drake for making the check out process easy.",
"date": "2023-05-29T16:20:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Tara, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Paul and Drake! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2023-07-10T00:42:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7223549a-bc8f-44b3-ba1c-99efb2c852fb",
"author": "Alvina Jackson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUcZdHXlKt1Lkun4ps4koGOP00SO9mqmDJS2IOFZ042Gpf6cPmK=s64-c-rp-mo-br100",
"rating": 5,
"text": "Paul was extremely helpful in helping me decide the unit I need. Very patient and greeted me with a smile. Great location at affordable prices",
"date": "2023-05-23T19:35:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Alvina. We're happy to hear Paul was patient, welcoming, and extremely helpful! Our team is here to serve you, so give us a call at (803) 618-3218 if you need any future assistance.
",
"replyDate": "2023-07-10T00:42:53.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "ac151690-7168-4da4-a371-402ff143c53d",
"author": "Dean “DJ” Vintson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLHPb7J-B-f6FJ9bgcqjcu134p0RQqc4OKnyUAZmKEhQtIEyw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Overall great experience! Paul helped me through the whole process to make sure I understood and if I needed anything else!!",
"date": "2023-05-23T10:11:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Dean! It's wonderful to hear you had a positive experience with us and are thrilled to know Paul could help with your rental process! Give us a call at (803) 618-3218 if anything comes up!",
"replyDate": "2023-07-10T00:42:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "364879b4-2e8d-44da-82b3-84f0d19e259d",
"author": "Amber Mathis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX9N3eKHJkzrfan0ME2ilNEf6sA2BB03vae_JExsbu7bSQEVnkO=s64-c-rp-mo-br100",
"rating": 5,
"text": "First time coming to get a storage unit and Drake was such a good help with breaking down prices and showing me units and why this one would be a good fit for my things, even tried to see if he can find some deals for me! Would definitely recommend him for anybody that’s trying to get a storage units in the Aiken (Northside) area!",
"date": "2023-05-20T21:05:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Amber, thank you for recommending us. We're glad Drake was such a good help with breaking down prices and showing you units and why this one would be a good fit for your things. Don't hesitate to reach out at 888-STORAGE if you need anything! ",
"replyDate": "2023-07-10T00:42:53.000Z",
"tags": [
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "92056753-6bec-4483-8880-44fb8b397ea5",
"author": "Hailey Vintson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKQX-RlqlfL_9QSuIthVulmXoEuxT_lOZYpg9iyXm3UGWleAg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly and polite",
"date": "2023-05-20T15:17:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Hailey. We're glad our team has been polite and friendly. Our team is here to serve you, so give us a call at (803) 618-3218 if you need any future assistance.
",
"replyDate": "2023-07-10T00:42:53.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1d8aa171-48fd-497e-bae9-f10369883f4a",
"author": "santonia wiliams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLg8Td2HvsnOQkkbgqLqrpZLIpq6x2mrUPwyidG9DKGnf7dpg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lovely place to store things very secure",
"date": "2023-05-12T16:22:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Santonia!Thank you so much for the positive review. We want to thank you for trusting us with your valued items. If you ever need anything don't hesitate to give us a call at (803) 618-3218 or stop by the facility! ",
"replyDate": "2023-07-10T00:42:53.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "3cbd5831-a523-42bd-b62b-8e9f9cbe80bc",
"author": "Keisha Lloyd-Kennedy",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXt-O7t4fTr2vL-wctYIBhkwQkSCPz31d1YOlzTNxE9E9BSufo=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great Service",
"date": "2023-05-12T13:45:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Keisha!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (803) 618-3218 or stop by the facility! ",
"replyDate": "2023-07-10T00:42:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ba5a4632-4acd-49b3-b2b8-733052ccb2bb",
"author": "Rysheeka Bush",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWoowe3NTYqR8OU_XG26BHO2R1qmsSjzxslCMFJHUZ9HH88hRM=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Paul and Drake met me with a smile! Paul was extremely helpful! Great showmanship of the units and took a very thorough assessment of my needs before making suggestions. He clearly explained the process-- I left feeling like I'd found the right space!",
"date": "2023-05-10T18:06:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Rysheeka. Call us at (803) 618-3218 if you have any questions or need assistance with your rental! ",
"replyDate": "2023-07-10T00:42:53.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "1e33a015-2711-4948-9602-d7b7244d6431",
"author": "Megan Vandenberg",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWyzPe2yFo7aasPnVgYUiWtR5gIxdGkY-iBvPDvLMa01Z2nTw=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff was super friendly and nice they were also very helpful. I will use this place again if I am ever needing to use it again!",
"date": "2023-05-09T20:28:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Megan! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you need anything, do not hesitate to reach out at 888-storage. ",
"replyDate": "2023-07-10T00:42:55.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "22a92425-fefb-46fb-ae45-37f528acb98f",
"author": "April West",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKKL_7IjPGki4jApmN3IXfPiDFSlDSegPUDOCfM1NoEjO3EDw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Used the website to rent a unit. I got a special rate for online. I went to the office and got my lock right away and was able to immediately start using it.",
"date": "2023-05-07T17:56:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your kind words, April. We really appreciate you taking the time to share your experience with us. Call us at 888-storage if you have any questions or need assistance with your rental!",
"replyDate": "2023-07-10T00:42:55.000Z",
"tags": [
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "26e1a24d-a02f-4283-8c09-e09f57b3d0ac",
"author": "Balen Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI0OzhEECMJRG9PdX7-lm5h1oX7tx6-TYXtXOF6pQZqheRAJQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome service!",
"date": "2023-05-06T19:41:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Balen!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (803) 618-3218 or stop by the facility! ",
"replyDate": "2023-07-10T00:42:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "717b4287-849d-45b0-abca-1403b262d86e",
"author": "Maggie Todd",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWJOhyMRKEPZ4xAivjph39n98UTciT7hksdDMzgSVemXPTt8kc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very nice!",
"date": "2023-05-06T19:24:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Maggie!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (803) 618-3218 or stop by the facility! ",
"replyDate": "2023-07-10T00:42:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1c673cc9-cfaf-4bb0-8ff6-6296271038fb",
"author": "Mirakle Cooper",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWJIdS6d1nfN-rP2H7JVnKuTIdvYGD0mwn7q7WcHExTxppHTI8R=s64-c-rp-mo-br100",
"rating": 5,
"text": "Drake helped me find a space in less than 5 minutes. Quick and efficient service!! So happy!",
"date": "2023-05-04T15:07:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Mirakle. We're glad Drake was able to help! Our team is here to serve you, so give us a call at (803) 618-3218 if you need any future assistance.
",
"replyDate": "2023-07-10T00:42:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f0282876-f89c-450f-b92b-15ac565d795c",
"author": "Jim Poage",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ3QxTxjq0hbOKCwBZybXVn49R8td4ko6EMyeMm5PnsLllNbQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Excellent service",
"date": "2023-05-04T09:38:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi J!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (803) 618-3218 or stop by the facility! ",
"replyDate": "2023-07-10T00:42:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2c8cecc9-fa14-4fe6-97c7-b6fbd5bd12d1",
"author": "Tiesha Rouse",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJMkZ1uFvImxbPz_JUpgfV09lwAKSHsOFNWe_PqMrl_zeKx-A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-05-02T14:57:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Tiesha! We're committed to providing excellent customer service. Let us know if you have questions at customerservice@extraspace.com.
",
"replyDate": "2023-07-10T00:42:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f38079b4-0077-4787-9ca0-c6bc84e9dc42",
"author": "Kathy Hutcheson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLJxfNRT8-jtzZC5JmNNxYoAEu8_gUGAd7nztB5DUC4upxX3g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-05-01T23:07:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Kathy! Don't hesitate to reach out if you need anything!",
"replyDate": "2023-07-10T00:42:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9f98514c-b44e-4a5f-a452-68d654c985a4",
"author": "Baylee Hook",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJGdT6ABGC0hq3iHt5EbSX6e199euvIsmAs7OrJQb5-pY72Gg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Get customer service",
"date": "2023-04-28T16:42:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Baylee!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (803) 618-3218 or stop by the facility! ",
"replyDate": "2023-07-10T00:42:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e98a570f-f08e-41b3-951b-a495911feba4",
"author": "Karen Yoder",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLcZosTYSNu0xx_PMFkD7zUx2FdVu97uXprk68A4g6EoIdRkg=s64-c-rp-mo-br100",
"rating": 4,
"text": "We have had storage units at this location for seven years. We finally decided to go through everything, discarding a good bit and moving what is left to a smaller unit closer to our house. We have been there through several different owners. It has always been kept clean and had helpful staff. My only negative comment would be how frequently there have been price increases over the years. Hopefully the newest owner will stabilize pricing for a greater length of time.",
"date": "2023-04-22T20:20:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Karen, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! We're so happy to hear that your experience with the cleanliness of the facility has been positive. Give us a call at (803) 618-3218 or stop by the office if you need anything!
",
"replyDate": "2023-07-10T00:42:55.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "60fe4e05-0061-4960-bbbd-131a307b3770",
"author": "shabari brown",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWLdC3HC_qmuz9AND_KkvNDH7_VxjToR-W7aAa3INUoe1mSkQORCQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service and a wonderful staff",
"date": "2023-04-19T19:21:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Shabari. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-10T00:42:55.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "dc388daa-f898-4afb-8df7-7e4410825b32",
"author": "Idella Ingram",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJgmO-EdvrE1iWWt17x34PP_Unih1jvsNQ8VbAfGfFSypmEHQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very professional...Excellent service",
"date": "2023-04-18T20:54:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Idella, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (803) 618-3218 or stop by the office if you need anything!
",
"replyDate": "2023-07-10T00:42:55.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2c536d5d-a6a2-49ca-98ae-136abbb8fa68",
"author": "Jeremiah Shearer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK8G2BgauhYdOj-tjIz3-dOYxkrYtJ_WxpfAvJH6Zsw_FctgQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-04-17T14:19:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Jeremiah. We're glad we were able to assist you with your self-storage needs. ",
"replyDate": "2023-07-10T00:42:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ba21754e-7e53-48bb-bbd1-296a3441ffab",
"author": "Highest Moon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJXHOmCNQwn2NluSbkPpirohEL_soCZB6ipmWghop3Wefw00DE=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is my first time getting a storage. I’m glad to say getting started was a breeze. The staff is friendly and welcoming. He kindly guided me to my unit and provided me with my lock and key. They were very helpful.",
"date": "2023-04-16T17:52:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Highest! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! As always, we're here to help at 888-storage whenever you need us.",
"replyDate": "2023-07-10T00:42:55.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "acf9d33f-2809-428b-ab48-68fdefa372ba",
"author": "Krystal Rice",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJrOhP6oi3NFFL-oO8tG63jkveIMGJLZt_Mt22FAfHZPbJAcQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome experience, great customer service, and it's very clean. Drake is awesome. He helped make the visit very informative, quick, and simple.",
"date": "2023-04-15T17:54:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Krystal. We're glad Drake has been awesome and great at keeping our property clean! Our team is here to serve you, so give us a call at (803) 618-3218 if you need any future assistance.
",
"replyDate": "2023-07-10T00:42:55.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "e161b37b-79ba-43b3-9921-2e1368c6be99",
"author": "Ursula Vangorder",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLABlMVqNfB1jX3CpUz5qRFvkALqKIbr0X2iFh3Qs6VfL3TuQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Drake is very professional!",
"date": "2023-04-14T19:40:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Ursula. We're glad Drake has been professional to work with! Our team is here to serve you, so give us a call at (803) 618-3218 if you need any future assistance.
",
"replyDate": "2023-07-10T00:42:55.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1c30f0ad-8a6a-4cd8-bf23-a66852037b0f",
"author": "Cali5131",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUiYiqocqBp65qwnHzuih3931X4Ck_JhDamw4YgZE9WEZnyRiAceQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Paul at the Aiken location on Richland was FANTASTIC to talk to, to get the unit set up. I’m very impressed by his professionalism and friendliness. He goes the extra mile without being asked. 1000 stars for Paul.",
"date": "2023-04-13T16:36:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Maria. We're glad Paul from our Aiken location has been professional and friendly to work with! Our team is here to serve you, so give us a call at (803) 618-3218 if you need any future assistance.
",
"replyDate": "2023-07-10T00:42:55.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a164c09a-09a5-47e9-bfe8-6e7646b0c504",
"author": "Jeannette Sirois",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKjFJv11N6NUplQqvsnM8D0MWC3qi5gOhcfk2i3F3Tbgy-vyQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Paul when above and beyond to make sure I was satisfied\nI enjoyed my experience dealing with the staff. Thank you for helping me get through a very difficult time.",
"date": "2023-04-13T16:10:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Jeannette. Thank you for the review. We're so glad Paul could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-10T00:42:55.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "4a90ddb0-0b35-46da-9888-210459831032",
"author": "Brittney",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ20TQAF89ayFSdVsRZGRxnMJEM-yAMk_nNgjpgl1nlxI_Ozw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-04-13T15:15:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team works hard to keep our facility clean! Thanks for noticing!",
"replyDate": "2023-07-10T00:42:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ca9eaba9-b97a-46e6-bd6e-d2e756e7ee16",
"author": "Penny Dininny",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVQapjqLNSa8UlaoDgnrYzJ760MKeCOw7FjQ5iZvWK2CTnedEY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Drake and Paul were awesome. Showed us to our unit and we’re very helpful.",
"date": "2023-04-07T18:42:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Penny! We work hard to meet our customers' expectations, and we're happy to hear Drake and Paul hit the mark for you! Don't hesitate to stop by the office or contact us at (803) 618-3218 if you need anything.",
"replyDate": "2023-07-10T00:42:55.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c0546613-d19f-4df8-9d88-84167c9d81ed",
"author": "Barry Brooks",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJKDfGoL4rg0jZDWJ8zHtX3XJUL7g9wwNKnnKQlPz6xWre7wg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean establishment. Friendly customer service",
"date": "2023-04-04T17:19:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Barry! We're committed to providing excellent customer service and cleanliness. Feel free to stop by the office if you need anything!
",
"replyDate": "2023-07-10T00:43:10.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "07e14cb8-1b09-482e-8cbf-89194a5c5886",
"author": "Samantha De Jac",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ9Zff7Tw7f7f6SAAXFv3Y-oSSX5IrZmr94fmmDwoiR3PaOuQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Paul is amazing a super friendly! Highly recommend them for all of your storage needs! Also CHEAP!!",
"date": "2023-04-03T16:16:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Samantha. Thank you for the review. We're so glad Paul could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-10T00:43:10.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "74ce947a-c3e4-4397-a730-c9c161c4e11f",
"author": "Danny Bautista",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWK7pV_Y4GrTJ_A95EcLSVR81xwR-9na9ux-eNep8b6MMpHZKtJ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-04-03T14:16:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Danny! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2023-07-10T00:43:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "00e3b92e-4ff2-4fa0-b4d5-19a8cb625819",
"author": "Sarah Lynn",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVxFFl9UJEles3dNjkYmzkQHmrvPYqZq1KsO_K9ahXas7ADQYUr=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-04-02T01:11:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for leaving a 5-star rating, Sarah! We are grateful to have customers like you. Please let our team know if you need any assistance or have any questions.",
"replyDate": "2023-07-10T00:43:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "953db048-83fb-4122-8d22-89ee1b4cd18f",
"author": "Jakob Lyle",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK3KzmLCu7tyafsiaU3a2bd_FaSWv-jMe_aSi_l5qXEyIQ4FQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Paul was very helpful when we had trouble with our slide lock! Very friendly staff!",
"date": "2023-04-01T18:49:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Jakob. We're glad Paul was able to help! Our team is here to serve you, so give us a call at (803) 618-3218 if you need any future assistance.
",
"replyDate": "2023-07-10T00:43:10.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "b2ce1cf2-a240-41df-92ca-7302df426bc8",
"author": "Marquis Hopkins",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUeZZ1K7m3CcEcV9sO0JolgxNh24ELyKYVZ-CweH-AUixiNcpZU=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-04-01T15:46:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Marquis! Please stop by our office or call us at (803) 618-3218 if you have any questions. ",
"replyDate": "2023-07-10T00:43:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b2ad819a-e11d-4c2a-b352-0adf34957537",
"author": "Malik Sanders",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUZPfAZut-awbmZ5lsngVOel4r-zfr-Q_IEZ-KL_dVWqrKavXQI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great deals great prices",
"date": "2023-03-31T17:24:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Malik!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (803) 618-3218 or stop by the facility! ",
"replyDate": "2023-07-10T00:43:10.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "6621d09a-acdf-42c1-8209-8ecb566a6d88",
"author": "Lisa Hutson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI8wYo1rRiVk-6NRJm-k1cHqAsifHU1aFNEC9dwg9t4Jv9V1g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place greatly recommend!",
"date": "2023-03-31T17:23:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Lisa! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (803) 618-3218 or stop by the facility! ",
"replyDate": "2023-07-10T00:43:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "982a03c1-0943-479e-852a-64ec305db271",
"author": "Nick Weaver",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXJx6kRa4ehl6ozKCltAeQp2-xmxW37GtyHqDfM9xRimIZ0tSdwZw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very friendly, clean facility!",
"date": "2023-03-31T13:45:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Nick!Thank you so much for the positive review. It's great to know our team was friendly and great at keeping our property clean. If you ever need anything don't hesitate to give us a call at (803) 618-3218 or stop by the facility! ",
"replyDate": "2023-07-10T00:43:10.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "9af6a1df-ee79-4842-b4bd-b94285d9d706",
"author": "Rachel O'Reilly",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVR6vHwWk05w2GcSqLMf8d6KitovpJqWO1fu6tgfQWIetPpRDk=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Excellent customer service!",
"date": "2023-03-31T13:43:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Rachel!Thank you so much for the positive review. It's wonderful to know our team provided you with great customer service! If you ever need anything don't hesitate to give us a call at (803) 618-3218 or stop by the facility! ",
"replyDate": "2023-07-10T00:43:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "90a71bd0-022f-4c92-873d-9302ba4ef8f2",
"author": "Travis Toole",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVUDNofxPzTlgRL7CJ3vKJ9lAU5TMWXsBR8yFKC26x2FA3byr3V=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-29T19:43:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team works hard to keep our facility clean! Thanks for noticing!",
"replyDate": "2023-07-10T00:43:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "49139d9d-39f1-44af-babc-725371f2ce01",
"author": "Paul Musick",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVIL8wIDedvK2FujFRm-ciecNr07tM7u0JyFHRxV9Fn87kISsvs=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean, safe and very friendly staff.\n\nPaul Musick",
"date": "2023-03-29T16:00:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Paul! We work hard to keep our facilities safe and clean for our customers. Let us know if you have questions at 888-storage.",
"replyDate": "2023-07-10T00:43:10.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "d403d73b-86b4-4b31-85d1-412050038079",
"author": "laura salman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXguQLrtIDJxRI-CxIHd1dFhEZUu2AEwkczbP61_QVJHhb5hQs=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very clean facility, Paul goes out of his way to help you.",
"date": "2023-03-26T20:19:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Laura, thank you for your review! We're so happy to hear that your experience with Paul and the cleanliness of the facility has been positive! If there is anything we can do for you, please let us know at 888-storage.
",
"replyDate": "2023-07-10T00:43:10.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "617dd6bb-ab6b-450a-8f91-8c6fbe04e936",
"author": "Marquita Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUTOJgIo2CsC3Y6fu_s5kJSIZQ6PNBNtrT39gTR0IW0suAnnB_7=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-25T19:27:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Marquita. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2023-07-10T00:43:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "315912bd-0adc-449e-a3e1-52d2c66e2a6b",
"author": "Jessica Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUJU0p2JMQo8QmkEBEItVeEaz7Wew36nLztOLmvyztN4L9EzbE2=s64-c-rp-mo-br100",
"rating": 5,
"text": "The service is amazing they will cut your lock if you lose the key, if I ever need a storage space again I would absolutely choose them again",
"date": "2023-03-25T12:57:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Jessica. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-07-10T00:43:10.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "dd934a88-c6e4-4e7e-89a0-847e9c3e3aaa",
"author": "Timyra Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLhsdpV9AgFt-ALZxo1BnAHINXweT5CAEJy3_PzrEB_xqxMgA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service and very time efficient!",
"date": "2023-03-22T17:38:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Timyra! Thank you so much for the positive review. It's great to hear our team was able to provide you with the customer service you deserve! If you ever need anything don't hesitate to give us a call at (803) 618-3218 or stop by the facility! ",
"replyDate": "2023-07-10T00:43:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "eb899caf-56ab-4ad7-ad93-7f77309553d3",
"author": "Shanta Butler",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocINzs4uSthzorB5vjdNawzczvOHTs0r0GGqS1HMZUWGUP2Yug=s64-c-rp-mo-br100",
"rating": 5,
"text": "This place is very well managed. The staff are very helpful.",
"date": "2023-03-20T14:04:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Shanta! It's great to know our team was helpful and that you found our property well-managed. Don't hesitate to stop by the office or contact us at (803) 618-3218 if you need anything.",
"replyDate": "2023-07-10T00:43:10.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3f72ec90-c28e-4352-ac3b-7d662966fc76",
"author": "Chris Stephenson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ0RAF5zhqx6_CREHsPmBOhxSmynwD6R-8gxhOsNS5vCTpS9Q=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great",
"date": "2023-03-18T14:28:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Chris!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (803) 618-3218 or stop by the facility! ",
"replyDate": "2023-07-10T00:43:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f13f6e67-e253-43a3-a91b-4cd4dcea8fc1",
"author": "cornerstone retailers",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK4bSDwf1-Siwwzbii0XJcN_MsHTwKHmhA5zNLib6SDjELzTw=s64-c-rp-mo-br100",
"rating": 5,
"text": "The two guys up front are very kind and professional great place for storage",
"date": "2023-03-17T17:52:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Cornerstone, Thank you for taking the time to leave your feedback! We pride ourselves on having a kind, professional staff, so we are thrilled to hear that you had such a positive experience renting with us! Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2023-07-10T00:43:10.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "29176f89-281a-4538-840c-10bed704ad98",
"author": "Gary Clark",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWsG33m_IJSiUaHDjsI-czy_1tIFWwJNWcBkclJqNOd9ctPaoyO=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Excellent service, excellent location, great price. Recommended",
"date": "2023-03-17T17:32:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Gary. It's great to know our team provided you with excellent service! Our team is here to serve you, so give us a call at (803) 618-3218 if you need any future assistance.
",
"replyDate": "2023-07-10T00:43:10.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "524eb242-f08d-4b3f-9b02-9b08dfe3f24e",
"author": "Angel Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWn5aUoVjT_w5H0UYPnqhEDX6yMoiHgI-SzVrKSBXCcgSpNPKT5=s64-c-rp-mo-br100",
"rating": 5,
"text": "Friendly",
"date": "2023-03-16T20:35:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Angel. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-10T00:43:46.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "eef7307b-35d7-4944-939a-430303d603c2",
"author": "Chey Chey",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXLz4xCpz0H7MjyVZ9bRsH-6SO10ueErmtpEexpGUlPfzXkq_I=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-13T21:34:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Chey! Don't hesitate to reach out to us at (803) 618-3218 if you ever need any assistance. ",
"replyDate": "2023-07-10T00:43:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4d40bfca-22a3-4a54-bb4c-49147bdb5312",
"author": "Gerald Graham",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI8mAEDq8aGp4DMjz1eZz0e3j_MAJeBKEKDUrUeFqPD6xsCFQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-11T15:43:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Gerald, thanks for leaving a rating! We're happy to hear you had a great experience!",
"replyDate": "2023-07-10T00:43:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "73acc78e-7a8e-4a80-abca-b269aefd92f2",
"author": "Stacy Carnes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUUlW5Zc13grWKBcdicgO92SFwDTiipmySqWsvoDj8ZqBTyUZoM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Paul and Drake provided me great customer service. I highly recommend extra space storage for your needs.",
"date": "2023-03-10T15:12:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Stacy!Thank you so much for the positive review. We are glad Paul and Drake provided you with great service! If you ever need anything don't hesitate to give us a call at (803) 618-3218 or stop by the facility! ",
"replyDate": "2023-07-10T00:43:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f41a6589-018a-4f49-be43-5b767fc835be",
"author": "Samuel Gentry",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLbrd7GgwH7SRV4bnmX-Py9io-MERgJUvBIcMw8Ty_SuKtiBQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-09T17:09:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Samuel. Thank you for leaving us a rating! Your feedback means a lot to us! ",
"replyDate": "2023-07-10T00:43:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7b3e394e-5149-403a-a57e-37ca94d4d500",
"author": "Terri Wilson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLJFyuNarSBZE-kvYF6Aayigf9x25K9t5S2RoJl-jt_NKJ5hg=s64-c-rp-mo-br100",
"rating": 5,
"text": "We have no trouble! They are excellent! Love the climate controlled!",
"date": "2023-03-06T16:26:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Terri! We love to hear that our customers are happy with Extra Space. Feel free to swing by your local office for any further assistance!
",
"replyDate": "2023-07-10T00:43:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "21ffc318-6483-468f-9481-84990b07714d",
"author": "Keviana Minick",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIrLh9m3sxW7yerW1iIEEMnu6QNvt710BbdPGVwWokgHyulKg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-04T18:51:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to leave a rating, Keviana! Your feedback means a lot to our team.",
"replyDate": "2023-07-10T00:43:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "563698ca-5a61-4e6f-a85c-fae38e4a0b52",
"author": "Crystal West",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXVhxuT4K_Hf0eD3xWJrh86p6FyME8OGywE9gZOcrEwJP0fCN0b=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-04T18:51:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Crystal! We're happy you trust Extra Space Storage for your storage needs.",
"replyDate": "2023-07-10T00:43:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ec1e81b6-b448-4f6a-a394-43bf78719363",
"author": "Dottie Allen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJRUXCF4YlyZ1n4Y_pmoCb5B0w8wcqDjOgWjRnOAsumCHNKhg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-04T17:40:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Dottie, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2023-07-10T00:43:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ded7c466-eff4-4a23-9e89-3cf8a6aa3f2a",
"author": "Heather Davenport",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUg2vUqFqFbRFR0glJJAxfT8omfJ494jvtHUK1wIisJl-s1KMIC=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean, nice staff and always kept me updated on new information. Would definitely use again if needed",
"date": "2023-03-04T01:23:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Heather, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! We pride ourselves on having a professional and polite staff, so we are thrilled to hear that you had such a positive experience renting with us! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2023-07-10T00:43:46.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "5642c61e-b9b6-4090-8008-6c700566ff13",
"author": "Michele Mohon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU6O5yVWomURXEOeTWre68_uDhnv0n866offHfSDZggOG0THGAKPQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Everyone was very helpful and nice",
"date": "2023-03-03T04:57:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Michele! We're glad to hear that you had a positive experience with us! If you have any storage needs in the near future, we would love to have you back! Feel free to reach out any time at (803) 618-3218.",
"replyDate": "2023-07-10T00:43:46.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b8f622a6-9431-47f5-bc15-4901a3963e9f",
"author": "William Owens",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLizWLa7rqrexzkjKxzp29tTOsmrmvvS3qj-ZobZQg0bwF2YA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Paul was very helpful, and made it easy to get us moved to the area",
"date": "2023-02-28T22:55:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, William! We're so happy to hear Paul was able to make your rental process easy! Give us a call at (803) 618-3218 if you need any future assistance.",
"replyDate": "2023-07-10T00:43:46.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3b161d23-c378-46e4-9e9e-895d1fa81ac5",
"author": "Lynn Condrey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKe1s0auMeRxYm3dJfGQxCLjRwQv2r-vhGJn3MAWBCvTmdOmA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very polite and helpful Drake is always eager to make things right when something goes wrong or I need help with something it’s always a pleasure to see his smiling face",
"date": "2023-02-24T19:59:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Lynn. We're glad Drake has been polite and helpful! Our team is here to serve you, so give us a call at (803) 618-3218 if you need any future assistance.
",
"replyDate": "2023-07-10T00:43:46.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ccb6781b-b378-4467-8212-da2c5c1d23d4",
"author": "Joseph Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKcg-sFobBxXR4cREBhUdkXOqfL4eJCMNB8KrY2lx_oSu2S5g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-02-24T17:09:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5 - star rating Joseph! We are so happy you had a great experience. If you ever need anything feel free to call us at (803) 618-3218.",
"replyDate": "2023-07-10T00:43:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "617421a1-52a6-4ab3-919e-c3209c64eca8",
"author": "Mickey J",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVIx0hQgUvsNqeF7eG2mCaew-VLPB4DDIzTePf7GKt35MMuTKY=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Polite, knowledgeable, patient, and answered all our questions. Both Lucy and Paul are both great assets!",
"date": "2023-02-23T21:47:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Mickey! We pride ourselves on having a friendly, accommodating staff and are so happy Lucy and Paul were able to assist you! Call us at 888-storage whenever you need us.",
"replyDate": "2023-07-10T00:43:46.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b3dca260-5308-43ad-a8d6-22a97333664d",
"author": "Sheri Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXixDKGwXgJs7JcCLU6vb7651FoRoM00IROYpFs18U05oTpcijn=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-02-23T19:02:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Sheri! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2023-07-10T00:43:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "beb10ff9-db6c-46de-9610-1e099bfb1d25",
"author": "Emily Raynor",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW_2sEJltDD5hujhCIwldOkb3ndfYztKix2zN9mMJkQKYOzyGQb=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean, lovely from desk staff, and very convenient!",
"date": "2023-02-23T18:26:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Emily, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! We're here to help at 888-storage whenever you need us.
",
"replyDate": "2023-07-10T00:43:46.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "493a1e13-1ed8-4742-a03a-6f0bbea3a12d",
"author": "Kathy Privott",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXEQH_gtw3-rO4uTF6JYLwaIgUK1ZnyfgSbl9GUa3xmydUc2xx8=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-02-20T18:17:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Kathy. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2023-07-10T00:43:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e408e455-5c09-4584-a8e2-7ef9d043e5da",
"author": "Aaron White",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWbEedorEpxUfk1p3nOddSqx6G5mTajCZfF1vMWV9Dy7C1tmyU=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-02-18T17:07:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Aaron! We're so glad we were able to meet your storage needs. ",
"replyDate": "2023-07-10T00:43:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b192390b-6ecb-429c-afa4-085021cbaa25",
"author": "Andreka Bush",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ1AVWT05U486DyIZDNZw6KoBBM1FvQP9yxGn7iYW2caj5YGg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-02-18T17:07:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Andreka, thank you for your positive rating! Please stop by our office or call us at (803) 618-3218 if you have any questions.",
"replyDate": "2023-07-10T00:43:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "83e67e63-043c-441e-b72a-64ea510aee37",
"author": "chris morgan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKkDba4ckvrb6bcT93zClqfKTJtqT-RtfMh2zu832tw8S_ynQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Drake was great. No hassles. Quick and professional. Thank you.",
"date": "2023-02-16T16:55:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Chris. Thank you for the review. We're so glad Drake could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-10T00:44:49.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e1b71b1c-a8a8-46c8-a3d2-ff7d5bded6e5",
"author": "Haley Corrigan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJLkbqoZYg4N7sgVxL8Y_K-dxX1aX9bSV3s_G7zWCmKwYh3uw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful.",
"date": "2023-02-13T16:26:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Haley. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-10T00:44:49.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9a85a3f5-7e97-4429-a743-32730e749bba",
"author": "Braudrey",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXB9iC4-m5jBESXt-vJ5v8yZURPvpSYsH34LGVR0zbDkQPsQHo=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-02-10T18:12:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Braudrey! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2023-07-10T00:44:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b91364fe-00cd-4a18-a42c-8bcc077a8ca8",
"author": "Michele Mohon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUAI2RjHRLp6Eo9V8-pjvPmP5IuK_z6Wh5GNVmfjho29nq1CfB4=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Everyone is very nice, and helpful",
"date": "2023-02-09T21:59:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Michele. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-07-10T00:44:49.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d4d7bf7c-aa8f-406c-ab72-39fb2946994b",
"author": "Miriam Richmond",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJwA7NtvS331X-pI7P7kV90ZVKWtk0oMZiCpmNoh_Ih0O5ztw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean and great service.",
"date": "2023-02-09T20:57:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Miriam, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Call us at 888-storage whenever you need us.",
"replyDate": "2023-07-10T00:44:49.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "872b0c41-dccc-454e-a9d7-7202ddcf22cd",
"author": "Carolyn jett",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWkeTdSVOLaTDgnWRc5UGBTjdXMNKf9C0uNANgxODPeO2ijWZ6C=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-02-06T16:04:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Carolyn! We are grateful for customers like you. ",
"replyDate": "2023-07-10T00:44:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ccc794e3-834d-4772-a9b5-3bd81e1237fd",
"author": "Dakota Baldwin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJLiaDORguBYEleZcAbWBjfOGVM2O8eE2rXAXO9WH4bKOXTZg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very easy to reserve a unit online and great people inside. Prices are unbeatable",
"date": "2023-02-04T18:22:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Dakota! We're happy we were able to provide a smooth rental experience. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2023-07-10T00:44:49.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "58acfdaf-aff5-489e-9a15-72355809b663",
"author": "John Jasmin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKCvuD3hpcS76upYZkz3mIybqxOjZ7PrHy_8pNj1EbMlQ483g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Drake was great to work with in getting my storage unit and made it easy!!",
"date": "2023-01-30T20:12:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, John. Thank you for the review. We're so glad Drake could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-10T00:44:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a230cef4-00f2-4c3f-9f4d-141a0f617918",
"author": "Charles Lay",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ93iRaC-z20a943xMUoSPYg7qwjKjGw-3M65LFQuqetnHeZw=s64-c-rp-mo-br100",
"rating": 5,
"text": "It was wonderful. Thanks so much for everything and for being awesome.",
"date": "2023-01-30T18:32:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Charles. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-07-10T00:44:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "074c0267-88a7-431a-b8be-873287b11544",
"author": "J Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVgUoB6y71W3WQSd-ynTgXAqGhTHNoWzjiiAHOKldF_cL1dZYpeVQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Rental property process was quick and easy. Drake was very nice and informative",
"date": "2023-01-28T22:32:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, J! We're happy Drake was able to provide a smooth rental experience. Call us at 888-storage whenever you need us!",
"replyDate": "2023-07-10T00:44:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "eefc1e6f-599e-467b-b7af-991e69752f96",
"author": "Linda",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWmy0PONa1es-_Ua3-YLVBwMgxLOKLyLsZts8Lkw0m4I0xbCMW7=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great service, it's where you want to go!",
"date": "2023-01-28T20:28:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Linda. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-07-10T00:44:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6abfa6ac-1a6e-45c1-a00c-fce47911439b",
"author": "Rick Crawford",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL5P9dRA9jRER9Z7wzgrT5jfesqND79um7dpuQ6ujbKsEmNEg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy check in and check out after a few months of rental. Courteous staff and easy to work with. Highly recommended.",
"date": "2023-01-27T22:39:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating and recommendation, Rick! We're happy we were able to provide a smooth rental experience. We're glad our team was courteous and easy to work with. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE. ",
"replyDate": "2023-07-10T00:44:49.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fab9c3af-91e4-4965-bad7-7a6723c943bf",
"author": "DeepCountry Kennels",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX2U6yMs0gMp-LHoS086D-RSmSk8sxTYbIT5EuIYB3f1OfeNPI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Paul did an amazing job up here ‼️",
"date": "2023-01-26T18:50:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Deepcountry! We are glad you had a great experience with Paul. Let us know if you have questions at 888-storage.",
"replyDate": "2023-07-10T00:44:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2ed9497a-d33c-4ee9-aac4-fe5aa624920d",
"author": "Eric Savage",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLBr80rU1-a7-5iCUEJM6VMcG0M8hD23o9_MnoU5kmZTPNedg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-01-23T22:26:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Eric! Don't hesitate to reach out to us at (803) 618-3218 if you ever need any assistance. ",
"replyDate": "2023-07-10T00:44:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e1be2c9c-d71c-48fa-9d39-4341090d2570",
"author": "Cody Hall",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLIYA_ZY6SD3lQ_-KMjXgJWbDS9-SlwarTmXLzTwM25q1EGRQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-01-20T20:24:33.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "3718d1ec-1ed0-4089-8b93-6e67eaf6f2be",
"author": "Frank Morelli",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIhiYyELD8CEBI3aueGy-gYHC2jrDjx2OLky3umiW6j9jAWxA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service at the front desk by Drake! Explained everything succinctly and made the whole process easy! Had me setup with a storage unit in under 15 min. 5 stars, wish it could be 6!",
"date": "2023-01-16T19:02:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Frank! We pride ourselves on having a friendly, accommodating staff and are so happy Drake was able to assist you! We're here to help at 888-storage whenever you need us.",
"replyDate": "2023-07-10T00:44:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4fc2310d-be83-43c7-9c56-dd89c4248f69",
"author": "Brandy Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKsEkzDXRbx0vLiOFn9iLkEBLV9j_TA54YXzychgARRqE8q4A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-01-16T17:44:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Brandy! We are so happy you had a 5-star experience with Extra Space. Don't hesitate to give us a call at (803) 618-3218 if you ever need any help with your rental. ",
"replyDate": "2023-07-10T00:44:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d3a58c45-74b1-4d79-85d9-f82aae7bfe0b",
"author": "kathy bacigalupo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIkSS41g_zgi2KIgUW4y3O3aSoctFhraUZsngYwuqhJEUiklA=s64-c-rp-mo-br100",
"rating": 5,
"text": "We moved down from New York a year ago and met Laurel in the Whiskey Rd., Extra Space Storage we have nothing but great experience with this young lady. Thank you extra space storage",
"date": "2023-01-12T16:47:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Kathy. We're so glad Laurel could meet your storage needs. Thank you for the review! We're always here to help with any of your storage needs at customerservice@extraspace.com.",
"replyDate": "2023-07-10T00:44:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9af9ba22-2289-4721-b09a-24f4a1b21815",
"author": "Cheryl Lawrence",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKJh7YbXdGNxBU7pHAiXPWRTH2154-ccEAwvj0uagibxbwDyA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Absolutely beyond courteous, professional, and informative! If you have an issue the staff and especially the manager is ready and willing to respond as quickly and efficiently as possible! I’m glad I chose ExtraSpace for my extra storage needs! Thanks so much for being wonderful!!!",
"date": "2023-01-09T17:32:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Cheryl, thank you for your review. We're glad our manager is ready and willing to respond as quickly and efficiently as possible! We're glad you chose Extra Space! As always stop by the office or call us at 888-storage if you need anything. ",
"replyDate": "2023-07-10T00:44:49.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8eb4b097-1fba-4502-aed2-9a25bc84ded3",
"author": "Brian",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKDQck0uKrfaeb0Fa1t3ZEFbGuUI7p_rVdtctl2ooq6IDCpxg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Both Team members here have been phenomenally helpful answering questions via all forms of communication. I will definitely continue to use their services and highly recommended others to do the same. Thank you to Laurel and Drake",
"date": "2023-01-07T14:59:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Brian, thanks for the great rating. We are glad Laurel and Drake have been great in answering all of your storage-related questions. As always, give us a call at 888-storage if you need anything.
",
"replyDate": "2023-07-10T00:44:49.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d9838baa-0d9d-4d61-9826-8154429aec65",
"author": "Jason Finley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLG1us7iD4nYaaQ_18XPklTkcqLPKDNwDkJEmEph1jCxk2-Ow=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-01-06T20:31:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Jason! Don't hesitate to reach out to us at (803) 618-3218 if you ever need any assistance. ",
"replyDate": "2023-07-10T00:45:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "784a42cb-09cb-4146-9d34-dbb216df8060",
"author": "michaud nicholas",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWljUT66lWi96AvnuWJOtcEVOxjVoKBRYvrSIHYdx6OuzH4Kg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-01-06T17:01:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Michaud! We're so glad we were able to meet your storage needs. ",
"replyDate": "2023-07-10T00:45:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e655d293-e76e-4cf2-aa63-da3fa7106a53",
"author": "George Day",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUTQpgXRwaI_OwRusMZ92Pc04U4TvnrRNNoIhI-fleeJZVBUi33=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome staff and friendly people",
"date": "2022-12-29T19:34:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, George. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-07-10T00:45:01.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d9503f4c-a00a-4f11-b508-191595090aa3",
"author": "Matteo Sherrod",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKZnedzyisPuGEltWuNs-UAMLFUa4i9G12Ma_osYx3P95kQ7A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-12-29T17:57:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Matteo, thank you for your positive rating! Please stop by our office or call us at (803) 618-3218 if you have any questions.",
"replyDate": "2023-07-10T00:45:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7521c84a-a98c-492e-acab-5d47ae437fc0",
"author": "Sandra Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIhzZh_3f9dqWtEIQJIpXVoHiMdiusTEWhMa3_fPoQy-4cw4lg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-12-23T17:38:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Sandra! We are grateful for customers like you. ",
"replyDate": "2023-07-10T00:45:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e8a3b16d-91d1-4313-9a1e-c47144aa5c56",
"author": "Steven Lee",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXdZhqo6HBzxVaDZjeEhuYIooHBmn5jNMXIu-00UAZjtrBxp3i2=s64-c-rp-mo-br100",
"rating": 5,
"text": "Management is kind and helpful, facility is well kept and payments are easy.",
"date": "2022-12-23T15:27:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Steven! We're so happy to hear our manager was able to make your rental process hassle free! Give us a call at (803) 618-3218 if you need any future assistance.",
"replyDate": "2023-07-10T00:45:01.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "72b0d912-d616-4304-8dcb-c703daf9b6bb",
"author": "laqflemon1",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ45GbuKDjhfKIhCspPCMxuIYuSWe1FqBqMVRk4k_IOAYCPsg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Customer service deserves 👏 was a great experience.",
"date": "2022-12-13T16:49:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Laqflemon1! We're committed to providing excellent customer service. Please stop by the office or give us a call at 888-storage if there is anything we can do for you.
",
"replyDate": "2023-07-10T00:45:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "82bed0e8-79c0-4666-ae56-9f75f5b91689",
"author": "Cynthia Holland",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXumCLa0AaOgeqhGneBfWRUlnxWUjXnDeqj9sukBHyQbqdgo67a=s64-c-rp-mo-br100",
"rating": 5,
"text": "On-site review\nStaff on duty knowledgeable, personable and helpful\n\nFacility review\nCleaness A+\nClimate control\nSecurity\nCode access\nCameras",
"date": "2022-12-11T17:08:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Cynthia! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. We're always here to help with any of your storage needs at customerservice@extraspace.com.",
"replyDate": "2023-07-10T00:45:01.000Z",
"tags": [
"cleanliness",
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "753948e5-9a3a-4874-8248-86f1aa743805",
"author": "Russell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVpXCNqjivjNmmogm_9HORjtPdfXO4SY6hwBixhZk8FUGr3Rfi3=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-12-07T15:50:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Gunther! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2023-07-10T00:45:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b06bf362-324f-44ca-ae52-5942ac86cd61",
"author": "Kelly Dahlin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXCtyDqxwJOO-W4W0MWA6dN7TGVL2vYCZdu4J3-vWmPOaRT0Oqo-g=s64-c-rp-mo-br100",
"rating": 5,
"text": "My experience with extra space so far has been awesome. We’re not out of their way on the phone and in person to accommodate my needs and explain everything to me in the facility even took me down and showed me the storage shed taking time out of his busy day. Nice to see customer service existing. It’s rare nowadays extremely pleased.",
"date": "2022-12-04T17:05:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kelly, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (803) 618-3218 or stop by the office if you need anything!
",
"replyDate": "2023-07-10T00:45:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "990509df-0741-4204-8b1f-711f1c0e33be",
"author": "Ashley bryant",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX9IH-BN3LpL6bHuDlJaCR-by3YLiZV2n4XPFdoRY5w8VS77RV2=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-12-03T20:20:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Ashley! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2023-07-10T00:45:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "03591806-d4d1-4e10-8cfb-6ec7cb2c7de3",
"author": "Trena Cheek",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIP4nRlCr-pJF4x9UsZX44UWj9SY7ejcZEIBXgq7dun7iiABQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very nice place",
"date": "2022-11-26T17:19:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Trena. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-10T00:45:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e3fe086c-5807-4138-8393-417316b29cb6",
"author": "Troy Oldham",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUd5FhBqiUtc553SVAiinCVHWtojJAz8cRNK0NqNIIJXq622yw9=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-11-23T23:08:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Troy. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2023-07-10T00:45:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c50acdb5-118c-4c98-8dac-457c25398828",
"author": "Anthony Belian",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV4RVaXnx0Cogy6w2pHPgqdY2G8-WSKxlp_9pfC4UiNFq7bSbWM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent!",
"date": "2022-11-21T19:56:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Anthony. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-07-10T00:45:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "93903237-7b41-489b-b041-3e66a874d528",
"author": "Jennifer Gangway",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVqsZF9aFBL-9sFiKf6cYpWqgpZvSPQMQCc3oXofM1HXqKABQIK=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Thank you so much to the manager for all of your help!! Great service!",
"date": "2022-11-19T18:50:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Jennifer. We're glad our team was able to help! Our team is here to serve you, so give us a call at (803) 618-3218 if you need any future assistance.
",
"replyDate": "2023-07-10T00:45:01.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "55ecfb9c-bba7-406b-9bed-7efd395c0bb3",
"author": "Lori Gannon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXrUKCtLphvbQq84o0TUZnM8-QHTqhxjP96VPfGpequQYRo-Sl6=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you!!",
"date": "2022-11-17T22:10:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your 5-star review, Lori. We are happy you had a great experience. As always stop by the office or call us at 888-storage if you need anything. ",
"replyDate": "2023-07-10T00:45:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0f72f308-d5fe-4ecf-ab66-bc09262accdb",
"author": "Mary Morris",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWuprqrhwZCrh_GTxjvbZg_wE1LdQv2Z-ok_vd1RxQzbXHjOw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-11-14T21:54:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Mary. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2023-07-10T00:45:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7c985974-9c4c-4541-99e9-044c4032993f",
"author": "Holden Starling",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVEbmiHWx1rCC9a7mfxmZl_WqLbHdEwx6_AEmJDmqDwYmnBlxNZ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-11-12T17:48:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Holden, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2023-07-10T00:45:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b7fcc1b6-a3a3-4944-9ceb-0a62e39b4fe8",
"author": "Renegade 4000",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUR_-e84Mz6SgLWe6MgcnmSRNXtzVJkvnK02bgu-V7oeSk0OObG=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Drake was really helpful and knowledgeable about what kind of locker I needed thanks for all the help",
"date": "2022-11-11T20:14:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Renegade, Thank you for taking the time to leave your review! We pride ourselves on having a helpful, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Drake! As always, give us a call at 888-storage if you need anything.
",
"replyDate": "2023-07-10T00:45:01.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "97270a40-8186-406f-a624-e85dce0ae7a6",
"author": "Jessie Blackwood",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVdz2vEVEvISFoFqqPZgpGnXxkqwdEX3dSykDz9ieENlMUM5LYY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean and the guy is very nice and helpful",
"date": "2022-11-10T23:53:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Jessie, for the great rating. It's great our team was nice, helpful, and great at keeping our property clean. Feel free to call us at (803) 618-3218 if you ever need anything.",
"replyDate": "2023-07-10T00:45:10.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "3638dcb6-b96f-41b2-8df4-327026c7a61c",
"author": "carolyn ripperdan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJHbXoRU5C_rjlKExO9BhZiqnZbpNM6yuF7q76CS2pYE4-i=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-11-10T17:19:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Carolyn! We are so happy you had a 5-star experience with Extra Space. Don't hesitate to give us a call at (803) 618-3218 if you ever need any help with your rental. ",
"replyDate": "2023-07-10T00:45:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fc213d5a-b342-4c96-8061-2aa9b7fb75d4",
"author": "Jeremey Franklin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK_TI6vNhCfDtbiNuhW47bTQskysU2SaaE0AOcfvAiIdAMBTg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-11-05T17:33:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Jeremey! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2023-07-10T00:45:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "77ba745f-07fc-4f9c-89b8-47c7c14bdaa1",
"author": "Diana Brittain",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUOKxFGiDQfZozmC7vTglAN5y4RoYEO3vDGdksNvqzzkaJq178=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great service",
"date": "2022-11-03T13:51:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Diana. We appreciate your review. We are thrilled you had a great experience with Extra Space Storage. Don’t hesitate to stop by the office if you need anything. ",
"replyDate": "2023-07-10T00:45:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "225dc3c2-33b4-45c6-ab93-5663c1cd2824",
"author": "Junior Mendez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU78uo3F1X1nwcTOrHDc7gsxux81UOyrCxgD46DWURoWhjdOWr8hQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-11-01T23:15:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Junior! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-07-10T00:45:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cdab81ca-402a-4e30-8cbc-0dbefd827865",
"author": "Meka Furlow",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIrbzOziTxBJfi5i3ZDrCiLQUZyj8osPiBhqebz7Zl7Q8XYKYCw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Drake was such a good help. He asked all the right questions which made feel safe to trust my belonging to this storage which is so convient to my needs.\nThanks so much ExtraSpace Stoage",
"date": "2022-10-31T19:30:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Meka, thank you for your review. We're glad Drake was such a good help and asked all the right questions. Security is our top priority and we appreciate that you have trusted us with your belongings! As always stop by the office or call us at 888-storage if you need anything.
",
"replyDate": "2023-07-10T00:45:10.000Z",
"tags": [
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "7f753d45-92df-4852-a455-af9a9812b832",
"author": "Shyla Coleman",
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"rating": 5,
"text": "Service was wonderful. Walked in and straight to business.",
"date": "2022-10-29T19:42:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Shyla!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (803) 618-3218 or stop by the facility! ",
"replyDate": "2023-07-10T00:45:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ace7196b-94b6-49da-b54e-a5cbe4640d0b",
"author": "Belinda Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIV4VsJnDArgEoWO7siCqbwGAJEHJCxiSzeJKt0zvDfGUlXMA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-10-27T19:48:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Belinda! Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2023-07-10T00:45:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3701978d-d9a6-4673-8228-27b115799678",
"author": "Antron Holden Sr.",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI8KSZDlL4qy87CmknFf9odcYjnWIcSUWjn2HtoocHgGl5lrGo=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "First time storing belongings here and was greeted and taken care of by Drake. Very professional and helpful! Definitely recommend this storage place.",
"date": "2022-10-25T12:18:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Antron. We're thrilled you had a positive experience with Jake at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-07-10T00:45:10.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a3d5da52-4fb4-409b-a45d-49739b80b31f",
"author": "Lisa Hall",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUHzgD-xzOPGaCbIVSwm2NzFuCLvu6unNLk9sx5uNLMDYou18A=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-10-24T18:47:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Lisa! Don't hesitate to reach out if you need anything!",
"replyDate": "2023-07-10T00:45:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1d3846ae-ab71-4fd2-a997-f9dca56305df",
"author": "Ivy Yankee",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKprl-AgUWCWr_Fat1-xu6F8LqnJ6VPDUeJdh98J2qiU1bglA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very good customer Service",
"date": "2022-10-23T16:40:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Ivy! It's wonderful to know our team provided you with great customer service! Don't hesitate to stop by the office or contact us at (803) 618-3218 if you need anything.",
"replyDate": "2023-07-10T00:45:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "028f7242-3bc8-4f23-be33-ebbafba6a8af",
"author": "Jasmine Mathis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU6TZNDMRRxBE2lQj_dcjRNN-yqGZH12MMXRXWK8bz0c8l-Zg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Drake was really great and was very helpful with helping me find the unit I needed",
"date": "2022-10-22T14:32:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Jasmine. It's wonderful to know Drake was great and helpful in finding the best size unit for your needs. Our team is here to serve you, so give us a call at (803) 618-3218 if you need any future assistance.
",
"replyDate": "2023-07-10T00:45:10.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "96792cc2-2c00-46dd-b8a6-fdda8e326246",
"author": "Candace Baker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIL_My2JYuEKDjtrhqQ8pUJ6-zB4_XDhp0fIQez0iEhqG1w7Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Laurel was outstanding! Very attentive, she noticed me having trouble at the gate and came out the office to assist me!",
"date": "2022-10-15T19:50:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Candace! We are glad you had a great experience with Laurel. Please stop by the office or give us a call if there is anything else we can do for you!",
"replyDate": "2023-07-10T00:45:10.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "15b06da4-fcc0-4450-8ced-0130965d1493",
"author": "Javis Carter",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKslbFxfsbR9YnNxGnvVh6DS-OaiCR7e21_lhGD_5TO7a9b5w=s64-c-rp-mo-br100",
"rating": 5,
"text": "I really enjoyed extra space storage outstanding customer service doesn’t mind giving you the best solution for your problems they are very organized very clean and care about your belongings I trust them very good people I highly recommend them.",
"date": "2022-10-12T18:17:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for recommending us, Javis! We're committed to providing excellent customer service. We pride ourselves on keeping our storage facility clean and organized and are thrilled to hear your experience reflects that! Feel free to stop by the office if you need anything!",
"replyDate": "2023-07-10T00:45:10.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "0618fca3-da8f-4ecb-bd1e-b57e6747ec9c",
"author": "Natasha Hampton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJbgHuYy48wwimku_GOU3Br4lGUvHnf9prXx2o7Guuv9C9vyw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place and service!!",
"date": "2022-10-11T21:59:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Natasha, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-10T00:45:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a8d69860-52d2-478f-ae0e-af503140b22e",
"author": "Derick Wessel",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWSxDtn8KkwVyMrq-lpGAHVtSahTp8cH8TI7E1rQBOxnMqBgWcw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Bought a unit on storage treasures. Wonderful, nice people run this place!!",
"date": "2022-10-08T14:35:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Derick!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (803) 618-3218 or stop by the facility!",
"replyDate": "2023-07-10T00:45:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e4f6b837-1f74-497d-a6b2-6bd9ac2a0622",
"author": "Wayne Ladson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLjPG69yDCZsDWGriQuCjo-RSITgch14QgMfGJC5naCFw13aQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-10-07T19:07:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Wayne, thank you for your positive rating! Please stop by our office or call us at (803) 618-3218 if you have any questions.",
"replyDate": "2023-07-10T00:45:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c2b0fa96-57cd-4456-819f-118aa89549f8",
"author": "Tj Brantley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWM6fhcAbpdwNSDkU4VKcnFRNox-9yBvJfAP8oIZmQV2YePw8k=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-10-07T13:53:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team works hard to keep our facility clean! Thanks for noticing!",
"replyDate": "2023-07-10T00:45:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "af20b1f9-727b-4734-ac6f-d757d235585b",
"author": "Jarrod Amos",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLTPU2GptUw_aMd1hXzG4Jz3p9bm7osXHEFtLmp8vQf69u_1Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-10-04T18:15:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Jarrod. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2023-07-10T00:45:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1c271ba0-c837-46f7-b874-f4501d14df40",
"author": "Heather Faye",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU7ztIeC5i79ILM2vSAV1qXSZKmDvnHLhIad0lvltNZ7vZJ8u42=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-10-04T18:12:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Heather! We are grateful for customers like you.",
"replyDate": "2023-07-10T00:45:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "aa1d8b13-0d02-40bd-a445-11074003f131",
"author": "justin hood",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIax2Z5i7bSCuchsJIcuPc-1_5JyoWbGlIknTTeGF0ufbyBxQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome clean facility",
"date": "2022-09-24T18:06:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Justin! We are glad the cleanliness of our property met your expectations. Don't hesitate to stop by the office or contact us at (803) 618-3218 if you need anything.",
"replyDate": "2023-07-10T00:45:45.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "9a48a9bb-60db-42f4-9334-b307a47aaa96",
"author": "Nina Vidal",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJjtxjsdn4ITcE1t9CKsiIeQDtTq-fHX5ZN4dDgKh3b1Wbdwg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service and an excellent salesman!",
"date": "2022-09-21T21:50:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Nina!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (803) 618-3218 or stop by the facility!",
"replyDate": "2023-07-10T00:45:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "17089791-7618-4857-bcb6-055913f4215c",
"author": "Earl Brinker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIDJa12Bfk3c2uZMi54-poeLh_-zkD70278QX7YahXwPCzfHg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly and helpful. Clean and easily accessible units.",
"date": "2022-09-21T15:21:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Earl, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2023-07-10T00:45:45.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "1dfde251-dfda-4bd2-b2a3-4852320cf302",
"author": "Debra J. Thomas",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWOW-xV9p4MJmuwswmbcmxf4zy75K8l896kwwOIGgMobr6TJ-XYuA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The best customer service ever!",
"date": "2022-09-20T15:49:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Debra! We're committed to providing excellent customer service. Don’t hesitate to stop by the office if you need anything.",
"replyDate": "2023-07-10T00:45:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e6c977f5-5dad-4b58-8dad-6202a87ff08d",
"author": "Durinda Orr",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL0ATYIKFDpkuWjCZhq4SbT7q8KVv-gvc-a_MD3HNa3FSNdKw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Sam Roundtree made Setting up the reservation easy . He helped me choose the size of my unit . It’s was all done by phone in a few minutes . He gathered my info and executed all necessary paperwork in a professional and caring manner.\nI look forward to using my unit there.",
"date": "2022-09-16T18:04:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Durinda, for the great rating! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Sam was able to provide that for you while being professional and caring. Our team is here to serve you, so give us a call at 888-storage if you need any future assistance.",
"replyDate": "2023-07-10T00:45:45.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d44f7f39-8988-451d-a403-7f8e5ffb0f58",
"author": "Matthew Renaldi",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKRALdlHoY8Ga-ZygTdJ5L5VhKd4NcRfMp0DhtGefN0K-aBKg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle, Laura and Sam were a great help . Amazing customer service, very friendly and they went above and beyond to get me the unit I needed at a great price. Strongly recommend using Extra Space Storage. Hands down best one in town and the staff is great. Very clean, well maintained and convenient.",
"date": "2022-09-15T20:27:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Matthew, thank you for recommending us. We're glad Michelle, Laura, and Sam were a great help, very friendly, and went above and beyond to get you the unit you needed at a great price. We're committed to providing excellent customer service. We prioritize providing clean and well-maintained facilities and are so glad to hear your experience reflects that. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2023-07-10T00:45:45.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "d94dea67-d61c-483e-8e67-16aea5a060dd",
"author": "Ethan Tomory",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJB2Yd9loh51T04Z7B0ZxQEgpJG7X__aSS1aDg4VoOxuzTa-A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Hi my name is Ethan and I have used extra space storage for 3 years and couldn’t be more happier with the services I get great people great business",
"date": "2022-09-14T18:00:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hey Ethan, Thank you for your review! We love hearing your feedback and are thrilled to know you are enjoying your experience with us. We appreciate your business, Ethan. Let us know if there's anything else we can do to keep your experience great! As always, give us a call at 888-storage if you need anything.",
"replyDate": "2023-07-10T00:45:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f6ef2de4-d96e-46b9-836c-9ac5c3b29b41",
"author": "Frank Boyd",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocICokRPle4PMjiryivyZzyP0dKI7dUAdAv-ZKoKEECYpCoGGg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-09-14T17:38:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Frank! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (803) 618-3218 if you ever need anything.",
"replyDate": "2023-07-10T00:45:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b1ce0a01-2372-494d-80ce-e3c4b8a52149",
"author": "Towanda Creech",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWMG7GrVqJwxIcwOI1JWO51jhyeGmj5XriTBlWGmS3lYB4XKkJR=s64-c-rp-mo-br100",
"rating": 5,
"text": "Outstanding Customer service Associate was so helpful and explaining everything to me great personality, great salesman.",
"date": "2022-09-03T16:13:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Towanda. Thank you so much for the positive review, it means a lot to our team! If you have any questions feel free to stop by or give us a call at (803) 618-3218.",
"replyDate": "2023-07-10T00:45:45.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "68a71d09-40b5-4041-809c-469fe78e8949",
"author": "Heather Grant",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVaiI1KfmV7lHOPWt5JsnUobTrFz3m2QGQhDn6ZMnIsWi6v24NH=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-08-29T21:32:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Heather! Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2023-07-10T00:45:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b9cb0e0a-9391-4810-9a75-379b5c6a543d",
"author": "April Scott",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV3wSFIBatR_irj0SoWZBXySmSrjNZoE-nN7LNujNQFHg9R3fA=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff has been very helpful in my moving process. Everyone has been very courteous. They have taken the time to thoroughly answer all of my questions. The staff helped me with a great deal on a climate controlled storage unit. It was a very easy process. I can’t recommend them enough!",
"date": "2022-08-24T20:45:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, April! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (803) 618-3218 if you need anything.",
"replyDate": "2023-07-10T00:45:45.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "6fef3cf2-795d-4c07-9368-3a7f34bc9596",
"author": "Shakita Buckman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKqIbv7n74hKEAYmbJTcEnJAcPs9E6NTzwV3JzlE4M8wczlfw=s64-c-rp-mo-br100",
"rating": 5,
"text": "This facility is very clean and affordable. The staff is very nice and make sure their customers are taking care of. I love this place.",
"date": "2022-08-22T12:25:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Shakita! We are so happy you had a 5-star experience with Extra Space. Don't hesitate to give us a call at (803) 618-3218 if you ever need any help with your rental.",
"replyDate": "2023-07-10T00:45:45.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "8322ef17-27d1-446c-80e6-1df892e2e523",
"author": "Dee Eth",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKCPk3McdfBeUqUbvGSQ80AzW67UKDl02PW36h_xgCwrpnF7g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Professional and friendly.",
"date": "2022-08-20T13:59:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Denasia. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-07-10T00:45:45.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0a20a599-4dbf-40fa-afb3-f660cb78d1c1",
"author": "Jahna Fulton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVxa9vi4cT86HK2S7H0gF0mq6qwQnm4dq78N1UugFNka1wz8Q1Q=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-08-20T13:59:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Jahna! Don't hesitate to reach out if you need anything!",
"replyDate": "2023-07-10T00:45:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "79ee8b38-ea52-4f1c-88fb-b008fc1dd21f",
"author": "Marie Richter",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIY0rx5tCAieiJ9Y_zdIH3WLsA7-nJyS9jvMX-msZFQ7dKd=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-08-18T16:37:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Marie! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2023-07-10T00:45:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2bacb8af-2c7c-4763-a78c-0d1eb5318cef",
"author": "Brandon Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLQaB0ffyJPFkriyHzCCcX0pvohRPn1ThwYHtGb2YB1MKivGQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have nothing but great things to say about the staff here. They worked with me on very short notice to get a unit set up, and went above and beyond when we had our furniture delivered earlier than expected. They personally worked with the delivery company, provided me a new lock, and kept me informed every step of the way. This helped me tremendously while I was at work as well as the delivery company so they didn’t have to make another trip. I highly recommend!!",
"date": "2022-08-16T10:36:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Brandon! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! We aim for friendly and helpful staff and are so glad to hear that was your experience!We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (803) 618-3218 if you need anything.",
"replyDate": "2023-07-10T00:45:45.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "d9d5db18-68c7-4f11-ac5e-5c17bf31eb67",
"author": "Margaret Goodwin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKdnKLv0k6LSoccSK14YMEbI2CdIO1BW0mcI07dLcI7UsQuXA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-08-14T02:45:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Margaret! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (803) 618-3218 if you ever need anything.",
"replyDate": "2023-07-10T00:45:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "87827774-c893-4d23-8ed6-d85faccd65c3",
"author": "richard young",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLCTD2FAsc3zwebFwyyPiXi3AT_7TATK4gKEvUVsyRSOIjXww=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extremely courteous and professional. Drake is the best.",
"date": "2022-08-13T18:00:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Richard, Thank you for taking the time to leave your review! We pride ourselves on having a courteous, professional staff, so we are thrilled to hear that you had such a positive experience with Drake! Our team is here to help, as always, give us a call at 888-storage if anything comes up.",
"replyDate": "2023-07-10T00:45:45.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c56a980a-f711-4958-8693-4a3b68a6ffeb",
"author": "Audrey An",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXkFW5w0Yg_jZfU3rZjUjMTmek0ftfysDucyZHyDCYfp_vO7oc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great business. Friendly people..",
"date": "2022-08-05T15:49:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Audrey ! Thanks for the positive review, it means a lot to our team. Please call (803) 618-3218 if you have any questions about your rental.",
"replyDate": "2023-07-10T00:45:45.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ea2ccde2-b696-4a0d-899c-ca809c488ba1",
"author": "David Suh",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUuIv3cmNhK_FSO-gp_vraiAagpodL4tuO2n8sN8wC9P3XECbNd=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-07-30T02:05:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, David! Please stop by our office or call us at (803) 618-3218 if you have any questions.",
"replyDate": "2023-07-10T00:46:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3c86ac7d-4d24-4da4-8a13-43929aadbc2c",
"author": "George Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIs5uwnJ2uq2tvocgZJoPO8GSgOCxgbC4YTG2T4QJCS9LrG0Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-07-26T21:25:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thanks for the excellent rating George! We're so glad we were able to meet your storage needs.",
"replyDate": "2023-07-10T00:46:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "06d41a75-caf8-41b9-ba88-bca83737dbb1",
"author": "tesheria jeffery",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK_irpNiho-WfXBOUIkqNrNs0Jzrb8EZndcOJFe1wdOe5WR2g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-07-22T15:53:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Tesheria! Stop by our office or give us a call at (803) 618-3218 if you need assistance or have any questions.",
"replyDate": "2023-07-10T00:46:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5b269443-c88c-4acf-b0e5-6a2130467ffb",
"author": "Heather Driessen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLdPuCje0vQbTo71aY4tFeun8rDY32bUH4icjz2iphOg1koyg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-07-19T16:50:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Heather! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (803) 618-3218 if you ever need anything.",
"replyDate": "2023-07-10T00:46:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "19ecdaf0-316a-4766-81a7-6bf7150e2d3d",
"author": "Kevin Rochon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVuH9HQfR3NOlx7Yu8l_2ZjZGYUYjxn5B5EWARAs8GUkBdx1go=s64-c-rp-mo-br100",
"rating": 5,
"text": "Sam is the nicest and most helpful at any of the Extra Space Storage units we have rented. Made our move much smoother!!!",
"date": "2022-07-19T07:52:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Kevin. We're glad Sam was able to help! Our team is here to serve you, so give us a call at (803) 618-3218 if you need any future assistance.",
"replyDate": "2023-07-10T00:46:07.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6d88db74-3541-40be-9cb8-6ba9100b3a51",
"author": "MacKenzie Cabezas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK1qkFW0HHqOKguzNvJf3UAi2rZAkzkWwICn0jDXfFelJzwog=s64-c-rp-mo-br100",
"rating": 5,
"text": "It was very good service",
"date": "2022-07-18T14:21:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Mackenzie! We're committed to providing excellent customer service. Please stop by the office or give us a call if there is anything else we can do for you!",
"replyDate": "2023-07-10T00:46:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2ce57419-2612-4620-9f11-25b5f62497bc",
"author": "Jemel Pulley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKd38XqIOnCmsEVYTKuBKgVzGo8yTZGoLXtsbWx8h9xu-QwSQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very Professional, Kind and Honest!!! Very Nice place and good location. Highly Recommend",
"date": "2022-07-15T20:46:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Jemel! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (803) 618-3218 if you need anything.",
"replyDate": "2023-07-10T00:46:07.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "054c0f0a-e37e-4f02-a62f-aaa7e95c086f",
"author": "Tammy Lloyd",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVItnkMeUQKZek28Mg4j9wOCeN1WgDBGz1HyR_NIapxz2jJyIFdFQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "If you're looking for a great storage facility that's clean and it's always \"customer service with a smile\"......this is the place!!!!!! We are remote from the facility and have had nothing but stellar service from the staff!!!!",
"date": "2022-07-02T15:39:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Tammy. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T00:46:07.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "1a8fda39-a893-4373-95aa-95a16f24f2f5",
"author": "Laqwanda Wilson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVsOCxJrPB--J_c1owrRFvOcqZocy2zXG419ICBdkfFd4ydjMw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice and clear easy and accessible",
"date": "2022-07-01T21:06:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Laqwanda!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (803) 618-3218 or stop by the facility!",
"replyDate": "2022-07-10T00:46:07.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "7b80cbaa-ff74-4d6d-9277-6514c5bda46c",
"author": "David Herring",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKxneFoBzIgOyRWLq1-5orSmwp84OmM3LyGVzfD4kAh4iJEl3M=s64-c-rp-mo-br100",
"rating": 5,
"text": "They are great people to work with.",
"date": "2022-07-01T17:41:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, David ! Thanks for the positive review, it means a lot to our team. Please call (803) 618-3218 if you have any questions about your rental.",
"replyDate": "2022-07-10T00:46:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "86f8c0b1-a6e2-495e-9642-20c8421c7dbe",
"author": "F.Y.E 55",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK0xGGgJ02jpJqRoT2cVyT7bzfYjlI6yOeN52W02uA42sXE_Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-06-30T16:13:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, F.y.e. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-10T00:46:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "93e53ccb-dc44-4c80-b37d-95cd0795d43c",
"author": "Carmen Faulkner",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIGhRcSZpH6ruAO1sxoBzpNxyYnskagl0rkLXGVkzOlkUcm9w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-06-29T01:02:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Carmen! We are grateful for customers like you.",
"replyDate": "2022-07-10T00:46:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1f0172c5-3480-4895-9d71-5f5b1fb784ae",
"author": "Rachel Catledge",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLGQWxbcULWpeQqRHPxvjfMftXDy6yjLglW1HNkmx4ZhDcWow=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-06-19T17:49:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Rachel. Call us at (803) 618-3218 if you have any questions or need assistance with your rental!",
"replyDate": "2022-07-10T00:46:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e73dfc7b-67b8-4d56-a2e1-b98d3ead923a",
"author": "Mary Parrish",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUqMWCu4JeQWi35xDr30mvacJeC8aMUq_FSFZMkzJAFu_huwDo=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-28T16:59:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Mary! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (803) 618-3218 if you ever need anything.",
"replyDate": "2022-07-10T00:46:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "93d36c14-97ea-45a7-a6ab-849a535a1d7b",
"author": "Dan Stanley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUsetCV0XXM2-ropB2dP1ZLPumVBoRi8lZH_GxHmoyPjf2q3Oyd=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Want to thank Lukas and the fine folks at this location for helping take care of a difficult situation with grace and ease. It was a pleasure doing business with you.",
"date": "2022-05-17T06:24:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Dan. Thank you for the 5-star review! We're so happy Lukas could help. If you need anything in the future, feel free to stop by or call us at 888-storage!",
"replyDate": "2022-07-10T00:46:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c5777558-ba5e-4407-9c3b-4c600161f59f",
"author": "Maureen Lopez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIBzlQONCJPuL0y1TmLJx2gtf_9igSn-jjOZG1Um4WUFUVpEw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean. Lukas and Sam have been wonderful to work with. They are very knowledgable and easy to talk to. I definitely recommend this store.",
"date": "2022-05-16T22:10:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Maureen, thank you for your review! We're so happy to hear that your experience with Lukas and Sam, and the cleanliness of the facility have been positive! We are happy to help with any storage needs at 888-storage.",
"replyDate": "2022-07-10T00:46:07.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "8e886f43-422e-40ce-bcd1-7c9ade5f5006",
"author": "Matt Davis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKh4sXz4ymXsEaDBpLDXNSo4UHF6S3L1_pBLkHbQq6q6Hh3Lg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Met with Lucas today. He was great. The place was clean and secure.",
"date": "2022-05-16T20:20:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Matt! Providing renters with clean and secure facilities is our top priority. We're glad Lucas was able to meet your storage needs. If you ever need anything, feel free to stop by!",
"replyDate": "2022-07-10T00:46:07.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "94bb2b92-73bf-4892-ac44-d55ef3bfe469",
"author": "Andrew Cooper",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWX5TGuRC4J_cBB-Uucj6Xsew_osaglbVyPk4W9ITOZFvDklVMb=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2022-05-16T16:14:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your positive rating, Andrew! Thank you for choosing Extra Space Storage and please let us know if you have any questions.",
"replyDate": "2022-07-10T00:46:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "01522fba-e3d8-4cb1-866d-cc187e6b7977",
"author": "Vince Byrne",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLqzuAdVS9Q-_Hd-KG-Q2hfl8K347AOzt0pDY-Nkp7ajEqUSg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lukas is high speed low drag great employee thank you 😊",
"date": "2022-05-12T18:54:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Vince. We are glad Lukas was able to provide exceptional customer service as quickly as possible. Please stop by the office or give us a call at 888-786-7243 if there is anything else we can do for you.",
"replyDate": "2022-07-10T00:46:07.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5f35e7a2-f7fc-4b2a-a7e1-72a63814e3c8",
"author": "Barbara Dillard",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL4DOIFaFx3PQdR17py_UGttGygXN3FHMYaUAqPutN0rbhqhA=s64-c-rp-mo-br100",
"rating": 5,
"text": "It was very excellent!",
"date": "2022-05-09T20:32:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your 5-star review, Barbara. We are happy you had a great experience. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-07-10T00:46:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "460c97fc-8f85-4e8c-a78f-7b2c69db2f70",
"author": "Courtney Knowles",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI-yPqe8r227Ra1oEqmTNnyc2x_bAH2zD3EMzFyLeoJsjrIny7-=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-04T14:22:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a 5-star experience, Courtney! If you ever need anything in the future feel free to stop by or call us at (803) 618-3218.",
"replyDate": "2022-07-10T00:46:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8344d333-c14d-41d6-9415-3f22ec4cd0c2",
"author": "Brandon Hartley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVflrLBHJ-aXiev2w5TzQe_JanaRlobxr-U7D_cqv1HXukq_IE=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-27T14:42:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Brandon! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (803) 618-3218 if you ever need anything.",
"replyDate": "2022-07-10T00:46:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0215d66e-f767-4fba-b4c8-d8c50e1d9fd1",
"author": "Alex Dean",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWlkfHJmAGd85MHUwoNwLNKk1nmVVmP7lHpI07lDByJCUsKbSG5=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-26T18:47:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5 - star rating Wren! We are so happy you had a great experience. If you ever need anything feel free to call us at (803) 618-3218.",
"replyDate": "2022-07-10T00:46:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "aeda5cd2-d1b7-4fdd-baad-9a0b343f77fc",
"author": "Kristen Rich",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJD-Z8gQU8wuic0i-yg28Yr4iC4eE7C4C9etW0tSVzEJUq9hA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-26T16:48:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive rating Kristen! We are so glad you trust Extra Space with your belongings. If you need any assistance in the future please do not hesitate to reach out at (803) 618-3218.",
"replyDate": "2022-07-10T00:46:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1b57246b-8167-40d9-a2d5-88a712a6f743",
"author": "JVstarry",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVGnY0f7keVESUhwHLxdmmQF87fRuDfCATFZyLkePg06LaDJeCE=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kind staff, clean & spacious storage space, good pricing. I couldn't ask for anything more out of a public storage facility.",
"date": "2022-04-26T16:46:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Jvstarry! We know our customers value clean and fairly priced facilities with kind staff so we do our best to provide that! Don't hesitate to stop by the office or contact us at (803) 618-3218 if you need anything.",
"replyDate": "2022-07-10T00:46:19.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "7dad5e12-fc27-4627-8c8b-782cd2f5e386",
"author": "Samantha Rollins",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX9YAa2VQ_q9TKXnTcGZYcGhkOqQBxwBcyBFch4_7DrvrcXYdY=s64-c-rp-mo-br100",
"rating": 5,
"text": "10/10. Food was great. Waiters were fantastic, loved my seat. Would definitely try again.",
"date": "2022-04-26T16:35:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Samantha, Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (803) 618-3218 or stop by the facility!",
"replyDate": "2022-07-10T00:46:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "551b98cc-84f8-464d-b92d-d93b4dfee02e",
"author": "Justin Hudson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVUYgvY2Iy81_NGL1Nm_idoqepI7NOzzQOQ8RoAdjSOnCgBIPhd=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-26T16:24:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Justin, thank you so much for the great rating! Stop by our office or give us a call at (803) 618-3218 at any time if you need assistance or have any questions.",
"replyDate": "2022-07-10T00:46:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d047e7dd-f33e-40b8-a369-2c3efbf4010e",
"author": "Reid Nelson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXoNrJh2I-xwwpj6Q2E0o2QoL4_YjPVrILWbwFrYskDjrocQMa-Ig=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-26T16:24:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Reid! Please let us know if there's anything else we can do to assist you with your storage needs.",
"replyDate": "2022-07-10T00:46:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "456b6871-3b31-4184-9d63-98b86c167984",
"author": "Reid Nelson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWrDRMZUjPygIdJXJagCcF_5PnEa0mh5nqvP-zR1UqeoWBYxLec=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-26T16:12:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a 5-star experience, Reid! If you ever need anything in the future feel free to stop by or call us at (803) 618-3218.",
"replyDate": "2022-07-10T00:46:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "81de6247-f2f4-4e6e-91db-bbd81c9873d1",
"author": "José julios-gutiérrez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUHlczCq2ieh7DsFfoj0G--4hSG_l9AoERYylxcl_7kEkOD1vo=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-26T15:59:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Charlie! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-07-10T00:46:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2514813a-138c-400d-829c-dbc66f1eb0e5",
"author": "Oliver Hamlett",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUmWVklhYpi4Js5y-j9WU_FQDPXY3eetId6_EkXw_UAToKXJ3PE=s64-c-rp-mo-br100",
"rating": 5,
"text": "One of the best places to store my old stuff. Great staff and amazing space.",
"date": "2022-04-26T15:46:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Atlas-5oh! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (803) 618-3218 if you need anything.",
"replyDate": "2022-07-10T00:46:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2be4f8a7-efd2-4cd0-9f9e-720138d74723",
"author": "Troy Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ1vSxipJ2yxq0AFjPUA080EikbOHn5R31PIbWAXvSzxlQloQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very happy with our storage unit and great costumer service. Very clean and they make easy to access. They two people in the front office were over the top welcoming and helpful.",
"date": "2022-04-25T17:00:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Troy, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities, and are so glad to hear your experience reflects that. If you ever need anything, please stop by!",
"replyDate": "2022-07-10T00:46:19.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "8f93636f-b6d0-414d-808b-dcaa550673b0",
"author": "michael kucia",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVajPGc-wLZbTI3j7_RaCZX0QZ6riFyHtYDrhYk9WW5M686a2Qrgw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-04-22T19:40:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Michael, thank you for your positive rating! Please stop by our office or call us at (803) 618-3218 if you have any questions.",
"replyDate": "2022-07-10T00:46:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4a14cdc5-cb0c-4af3-b0df-87b92137afb4",
"author": "Joe Darden",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWcYro0-2VSL2Jxe5lAbBYduXyZzdPDteT_eggSSuoChFL2eZ0FrA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-22T19:37:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Joe! We're so glad we were able to meet your storage needs.",
"replyDate": "2022-07-10T00:46:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e2d4404e-7868-4f1a-a7b7-abb26c4a47eb",
"author": "Katie B.",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJxwYbw4E8Unyfqc5SpgiPUCIiL_E0MuebsqeWVIstuXeWb1g=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-04-07T20:16:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Katie. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2022-07-10T00:46:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "599e3567-12b1-4979-9683-6d59aba93d41",
"author": "Jennifer Turek",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJXP11WypyoRfy6_2LT20ZFGIyyep6k8YhwqR1z2zu_5Hk8=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-04T18:34:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Jennifer. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-10T00:46:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7703d93f-0f47-4c83-8f3a-4a558d816fd3",
"author": "Marsha Busbee",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK6mAk4Hn59w0DjCODBdbUCKTtuNpz5t8y2X089IyCpywAc4w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-02T18:53:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Marsha! We are grateful for customers like you.",
"replyDate": "2022-07-10T00:46:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "792cf664-1262-4856-984f-d8171876392f",
"author": "Marty Wade",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV6JX-kdkqZyX7IqA4-HHfLPlp8n50x46BCqiwZU_nwVLdO3AWE=s64-c-rp-mo-br100",
"rating": 4,
"text": "Very Clean",
"date": "2022-04-01T12:37:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Marty, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! Don’t hesitate to reach out if you need anything at 888-STORAGE.",
"replyDate": "2022-07-10T00:46:19.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "a251a298-6179-4640-9510-adfd83b3ffa2",
"author": "Donna Moore",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI6rAv1qU7tUDyC6kEm-n-CJOEfPITsJjS8_T3-RAOELBsavg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I absolutely love the way the staff treated me in regards to payments, reminders and late payments! We all have situations that come up and they were very understanding! You don’t find that often these days! Even when I was moving out, they would ask if there was anything I needed and if I did need something, to please let them know! I truly appreciate the way I was treated by them!",
"date": "2022-04-01T02:33:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Donna, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Give us a call at (803) 618-3218 or stop by the office if you need anything!",
"replyDate": "2022-07-10T00:46:54.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "919d68c4-6314-4751-9c7c-ea93979457ce",
"author": "Official Dulce_",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUuvWs7R7PehDU8qR1lq8NCLcpDSppe-a6P-9P3ASdaJdhYdoaC=s64-c-rp-mo-br100",
"rating": 5,
"text": "Highly recommend 👍🏽",
"date": "2022-03-31T16:13:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind remarks, Hrb! We're so happy to hear we have your recommendation! Please stop by the office or give us a call at 888-STORAGE if we can help you with anything!",
"replyDate": "2022-07-10T00:46:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8c556631-e90e-435c-a529-9fabc27fa434",
"author": "Stephanie",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKWpnoebRRTC4BnxKEf2tlz2wh9KNFdi1-T6_cgY5UwqM1JPQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-31T16:09:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Stephanie. Call us at (803) 618-3218 if you have any questions or need assistance with your rental!",
"replyDate": "2022-07-10T00:46:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "aef5ce8c-261d-4b81-91cc-effeec98f412",
"author": "Karly",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIAezJv3Nio7sFNxbgc15OzZjjv4JFSR2MCqwYukv9xoGzgUZ13=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great customer service, easy access to unit, clean units, room temperature control. Free of outside critters. Local to home. Reasonable rates.",
"date": "2022-03-31T09:07:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, #justice4libby&abby! We're committed to providing excellent customer service and clean units. We are so glad you are satisfied with your rental rate! Stop by our office if you need anything in the future!",
"replyDate": "2022-07-10T00:46:54.000Z",
"tags": [
"cleanliness",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "bf0f678e-1292-44b8-89ce-2bbab9139e38",
"author": "Diana Freeman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ2dMuPZYMqhZR-q9SFHcd4DBr9hXWYurlV0fxmILnac9GXXA=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2022-03-25T13:02:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Diana. We're grateful to have you as a customer.",
"replyDate": "2022-07-10T00:46:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f0133716-b4d7-40fe-9602-ae814731fdf0",
"author": "Antoinette Williamson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIZdneSgeRx3PbIJCHalMiKwNlD1Q0SGZDOoBy6hpGfd5cW5Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-21T19:08:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Antoinette! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-07-10T00:46:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6e404bd9-18d7-45c6-b517-b7e4352cd4d2",
"author": "Steve klapko III",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXe2jds5gWmaNOGl9CCsaAFeeRkiz4qSg0PQPGZUpgH-j9Gin0p=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great customer service! We had a problem with our moving company right at the time the office was closing. The man working in the office went above and beyond our expectations to correct the problem. Would highly recommend for all your storage needs.",
"date": "2022-03-19T10:59:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for recommending us, Steve Klapko! We're committed to providing excellent customer service. We're glad our manager went above and beyond our expectations to correct the problem. Stop by our office if you need assistance or have any questions.",
"replyDate": "2022-07-10T00:46:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f888895e-641b-43dc-8e88-6d05e026061a",
"author": "Mary Rouse",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVkVuH1T-pPGVvxu4nKn48iygO4fZrUcbDsET-mw1PDvuBjw6nB=s64-c-rp-mo-br100",
"rating": 5,
"text": "They are such great people you don’t even have to check in t front desk you just enter your gate code and do everything yourself they have a push cart to put everything on and make one trip ! I absolutely GIVE THEM 5 STARS !!! ❤️❤️❤️",
"date": "2022-03-10T16:39:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your excellent rating is appreciated, Mary. We are so happy to hear you found our rental process great and our pushcarts helpful to have. We're grateful for your kind words, Mary. Call us at (888) 786-7243 if you have any questions or need assistance with your rental!",
"replyDate": "2022-07-10T00:46:54.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "e3c5d477-1225-4b5b-a14b-0e7ab785d9c7",
"author": "Brenda Mckendry",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKk13iJyLO4M7g7M_y46el3M-7SJ-_cv27IM9gkNYhp0GG0yg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Karrah and Sam were so helpful explaining about the different sizes of the units and the prices. Explained so me and my husband understand. The place was so clean and love the security of the units.",
"date": "2022-02-23T19:07:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Brenda! Providing renters with clean and secure facilities is our top priority. We're glad Karrah and Sam were able to meet your storage needs. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T00:46:54.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "92a56768-eb66-4581-90d3-da951c5af2c9",
"author": "mercury milan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocITK5u6nowd5_bQXLJDDvOTyiI3nkmJpxBEqRXqB4QmeODyIw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Amazing service. Clean property. Karrah and Sam are so professional when answering all my questions and very knowledgeable. Definitely will bring my business to them",
"date": "2022-02-23T19:02:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Mercury, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Karrah and Sam! Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T00:46:54.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "4efaa117-24c8-4b72-b2df-7d97c8b9abfc",
"author": "Karrah Hampton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLFIYknwRyxp3zk5yVfI48JfwKCQ1sWiaxgBVBSuRFAAN4GmA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-02-22T21:57:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Edward, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-07-10T00:46:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6d06b678-924a-4fe9-8b2c-a2257a989917",
"author": "Brian Creasap",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKbkHuNu7zavGzFfaI0qmH9PEVJqCU4tQkAhv0WdrQGmhhMwg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-02-22T21:45:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Brian! We are grateful for customers like you.",
"replyDate": "2022-07-10T00:46:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5d983222-7df9-4ff7-995f-410f633bc6c9",
"author": "Chris Coleman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIP8G4QzIUnosFcOzRk-bFtZHdiIvMA16e2ieHSsV_ycV-4PQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-02-22T15:58:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Chris! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-07-10T00:46:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6490bd6a-0d2c-4a38-8c9c-f29b834aa527",
"author": "frankie may",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVRxO2D7hoW84Jwcf3xX5rVRaZJMe2p2GWIeM_qDGJkFKegVs5GSg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "This storage facility is clean, well run and the staff is wonderful - especially Mr. Lukas Rollins. I would recommend this facility to anyone.",
"date": "2022-02-19T18:17:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Frankie, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience with Mr. Lukas reflects that. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T00:46:54.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "7b1dd163-6e3e-4a2a-a67b-699f4948c7df",
"author": "Lynwood duggan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJwSeYpSAiuwdAIUxnJ-NreGWojB76cJ1jXlioxiZAN45QqnA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice clean facility, friendly staff and very helpful ,",
"date": "2022-02-11T23:45:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Lynwood, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T00:46:54.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "5b9c5f74-5918-47f9-9805-ff21a6b73eea",
"author": "Christina Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVzMdYxNkAwQoOXzK9QLJeIiQGghd32f5fWuwQ1H6I80HlE8HjRcw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Kara and Sam are so helpful and friendly!",
"date": "2022-02-04T16:26:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Christina, thank you for your review. We're glad Kara and Sam are so helpful and friendly! Feel free to contact us if you need anything at 888-STORAGE or stop by the office.",
"replyDate": "2022-07-10T00:46:54.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7ed42b7c-ca95-4501-a2fd-5476992ec8e8",
"author": "leptra 17 (lep)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUS78IVACo7H3K1fffgwxaB5o6NkHXtAE2gu36q3U0ojb6OagTC=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-01-22T19:36:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Leptra 17! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-07-10T00:46:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b75d0895-4a3e-48e5-bf3d-3c7fc6b8b5d5",
"author": "Patrick Washington",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXDJDM7vDEov1Uem_RnTe7LlZJZLq8-fDBDCpqINOJuW93iH5g0=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great prices",
"date": "2022-01-18T11:11:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Patrick, thank you for the 5-star review! We are so glad you are satisfied with your rental rate! Feel free to contact us if you need anything at 888-STORAGE or stop by the office.",
"replyDate": "2022-07-10T00:46:54.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "acd473ab-1bf4-472d-a1d6-522f94d3594b",
"author": "Jamison Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVA6BWOUWFqxG2tg5bKLbdC71eFxeRibTKabgYmqWFE3lzc9Ww6Jg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-01-15T17:37:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5 - star rating Jamison! We are so happy you had a great experience. If you ever need anything feel free to call us at (803) 618-3218.",
"replyDate": "2022-07-10T00:46:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2e90dbf9-3f92-4739-a7ed-68cb6a887582",
"author": "Rachel Simpkins",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUqxdv9FnRKCGuFhBQZh3HqgFOp83vUwdheRqnObVReDJIvW1h1=s64-c-rp-mo-br100",
"rating": 5,
"text": "The customer service was outstanding and the place was very clean and I love that it is climate control and I have a unit on the inside I am so pleased this is the first time that I ever been to a storage where I have been so satisfied again thank you for your service and making sure that my items will be kept if I had to recommend this company to someone I would",
"date": "2021-12-07T17:11:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Rachel! We're committed to providing excellent customer service. We're so happy to hear that your experience with the cleanliness of the facility has been positive! Stop by our office if you need assistance or have any questions.",
"replyDate": "2022-07-10T00:46:54.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "5c701f0e-a59d-434e-a079-86514fefcc36",
"author": "Robert Erck",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWIDMSEQ3Tyg-lSF15tJYorSZhpeqyWxFF_d0rhfo9Siy_1YCkO=s64-c-rp-mo-br100",
"rating": 5,
"text": "From the beginning of our journey to relocate to South Carolina, we have encountered many new faces and places. Our experience with Karrah at Extra Space in Aiken has been delightful. A friendly smile and helpful knowledge of the area has been a wonderful experience. I am sure we will continue a wonderful business relationship with Karrah until we find our new home.",
"date": "2021-12-07T14:45:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Robert, thanks so much for your review! We are thrilled to hear your experience with Karrah has been delightful. Don't hesitate to reach out to us at 888-STORAGE if you need anything!",
"replyDate": "2022-07-10T00:46:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e435f3c5-754f-49ff-a075-c07e817adf76",
"author": "Pam Hyatt",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIZtiKA6RGClz3EhEBMvdwgTaAvAjMFdv0KQk2keqTXZAjC9A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Recently started remodel of an office building and needed storage fast. Extra Space Storage was so friendly and easy to work with. The location was very convenient as well. They helped me decide what size storage fit my needs. The units were clean and easily accessible. I highly recommend using them.",
"date": "2021-11-29T18:07:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Pam, thank you for recommending us. We're glad our team was friendly, easy to work with, and helped you decide what size storage fit your needs. We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Give us a call at 888-STORAGE if there is anything, we can do to assist you.",
"replyDate": "2022-07-10T00:46:56.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "70fb9181-32fd-4b15-be1d-b1639e31ee9c",
"author": "Barb Amoruso",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL6o9HoymY_dHKQ07QigN4DOJFlfSD_V2iCkgK5NkEBe2RokQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "We are moving to the Aiken area and will have to store our furniture for the time between the closing of the house in Illinois and the completion of our new home in the Aiken area. This was a worry as we did not want to wait until we were in town with a full rental truck before we had a storage unit. I was able to reserve a unit on the phone. Kara was very helpful in describing the storage setup and walking me thru getting this done. I had called several places all of which I had never seen so this is a bit of an uncomfortable process. Kara put us at ease.",
"date": "2021-11-02T22:37:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Barb, thank you for leaving us your amazing 5-star review! We understand moving can be stressful, so we strive to provide a simple and quick rental process. We're thrilled to hear Kara was able to provide that for you! It's truly wonderful to hear she put your stress at ease and that she was able to answer all of your storage rental questions. We value you as a customer and are here to answer any of your storage questions. Give us a call at 888-storage or stop by the office if you need anything!",
"replyDate": "2022-07-10T00:46:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "bd608b84-a578-4e45-9037-3c12cf5ad6f9",
"author": "Frank Yarbrough",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUdCei7loMQ-MlkQGWeq6SF0LU61kiG8k3CsqXKBMbLY9HkxmcR=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-10-30T14:55:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Frank, thank you for the positive rating! We are happy to hear about your positive experience with Extra Space Storage.",
"replyDate": "2022-07-10T00:46:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2757ee32-8d07-4f4c-b008-f945475ca8de",
"author": "Mario Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKZ-0_oRM3WEr0xUemuKq2d1OKc7C5NuJIlyvQpomzQxRxCzg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service. I would recommend",
"date": "2021-10-30T14:02:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Mario! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (803) 618-3218 if you need anything.",
"replyDate": "2022-07-10T00:46:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b10b4a39-e5d0-49ca-b6a7-c07ef2783af9",
"author": "Zara Rose Browne",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVQLqI081aN-hzIY9b0A-_V1YWIRnnvW7qxx-AMLK_yEXHXDEoo0w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "From the moment I walked into Extra Space Storage on Richland Ave, Cara assisted me with great care, attention, thorough service, and even offered to help me move my stuff into my unit. She has made me continue to remain a forever loyal customer to Extra Space Storage!",
"date": "2021-10-29T20:40:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Zara Rose, thanks so much for the generous review of Extra Space! We are so happy to hear that Cara from our Richland location could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! As always, give us a call at 888-storage if you need anything.",
"replyDate": "2022-07-10T00:46:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f2d26bd4-17a3-40be-a657-8c3885d28929",
"author": "Shaniqua Hicks",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK7TuOhvVF8i-Q6Zb-XuNM2xyFODzuiSes8f_vghT0fHENixA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-10-24T00:27:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Shaniqua. Your rating means so much to us!",
"replyDate": "2022-07-10T00:46:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bda2856a-6811-4e38-a561-655a9a1c4625",
"author": "Tabitha Schaub",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJb7NPUg85ysQCt7xh23CdMNZhznCG-UP8pnP6hqSCAOpBrWA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Karrah Hampton as so helpful! She made the process seamless and simple.",
"date": "2021-10-16T14:22:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Tabitha! We're so happy to hear Karrah was able to make your rental process seamless! Give us a call at (803) 618-3218 if you need any future assistance.",
"replyDate": "2022-07-10T00:46:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3be1a5f8-b2c5-4223-92e2-fcf083dcd9fd",
"author": "Lisa Gonzalez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUB32DeD6-tDY5fn4jyAc9jnFH0QW3IWoWQNvag0WaFzHHadWvm=s64-c-rp-mo-br100",
"rating": 5,
"text": "Karrah was exceptional. Service with a smile. Nice and clean and efficient..",
"date": "2021-10-04T19:27:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Lisa! We're so happy you had a positive experience with Karrah at our Aiken Extra Space Storage.",
"replyDate": "2022-07-10T00:46:56.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "cd512517-3a9f-4c7c-bfe1-00a4a71ac437",
"author": "Sonjia Bush",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJHA8f7VhJs3SVceWCx4qb_uLRUrfsviQhTOMEz2oJpem8Yf_Xc=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Awesome customer service. Great space and air conditioning units",
"date": "2021-10-02T21:18:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Sonjia! We are so glad you had a positive experience with Extra Space. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T00:46:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "987fff8d-5afe-408d-b29f-8d7672beabe2",
"author": "Icis Anderson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK2DMTEoJr1BOvkXhb-nwIhg8HwYmol7_TC7uRcTaGBZ8RFdw=s64-c-rp-mo-br100",
"rating": 5,
"text": "The service was very fast. And the attendant was very nice and understanding to my current situation because I was very stressed and under pressure when I arrived. She helped me out and remained pleasant the whole time. Thank u much!!",
"date": "2021-09-21T19:58:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Icis! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (803) 618-3218 if you need anything.",
"replyDate": "2022-07-10T00:46:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fd64071b-9171-4287-bbaa-353c536cf4b5",
"author": "Darlene Champagne",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWDRKHECl0iQC3R9ZV1KWyUsgR4v1_8bNMmiVt78ltLEeN5hI_G=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I highly recommend extra storage. It is a super clean facility and easily accessible with passcode. The units are large and temperature controlled. Everyone has always been very courteous and very helpful. I have used the facility for 6 years and would use them again should the need arise.",
"date": "2021-09-21T12:19:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for renting with us in Extra Space Storage, Darlene! We love the climate control storage units because they do an especially great job protecting your items from harsh weather. Thanks again for your review and for being a loyal Extra Space customer. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T00:46:56.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "fcc34605-88f6-499b-8009-5da71c319224",
"author": "Madison Wood",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ_oBEakbHVgbXxtzV1fX4AWzuGQ2wzpc_zBhJPNLQ6m9LeAg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-09-15T18:03:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate your rating Madison! We work hard to keep our facility in tip-top shape for our customers.",
"replyDate": "2022-07-10T00:46:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f3e61f0a-3525-49bc-8785-1522544aee71",
"author": "Daphne Gibson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK8jBwAjkJ4BuYbWB_fQUx4AhuoR1fHr4qnA0I0WvKy3KNdjQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "karrah Hampton was extremely knowledgeable & friendly. I really liked being able to talk to the actual person at the actual facility I will be using.",
"date": "2021-09-13T19:35:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Daphne, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Karrah! Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2022-07-10T00:46:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "981a1d5a-a9ed-4b17-9918-1d448f999445",
"author": "Audrey Karen Davis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL81bQqlycWl3x17riOUnLtO5UngzAW_mribKnqw-sz7SG3vQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Moving is difficult and they made it alot easier for me by making suggestions and phone calls to find a moving truck. They are polite and the price was good. Thank you",
"date": "2021-09-12T18:04:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Karen! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (803) 618-3218 if you need anything.",
"replyDate": "2022-07-10T00:46:56.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "470fbf48-0787-4937-bc66-194065559939",
"author": "Jodi Huntt",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJMIWtbT0HWXYRg9rZeaw7XOMwOEZgXBx3HucoCPLN7tMzsMw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "We had a great experience at Extra Space Storage Aiken, SC. Even though we didn’t choose climate control, we didn’t have any issues with the high heat this summer. I would recommend that you cover everything with at least a sheet because the pollen dust did get into the unit. It was a safe, secure property overall.",
"date": "2021-09-01T20:03:28.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "73303b6a-2da1-4722-9554-662774209699",
"author": "ZaDonnyae Dixon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV_CfwJja805IuKVu3MU6FREZkuJiQu8tUHR-72-dLEih5Wrff0EA=s64-c-rp-mo-br100",
"rating": 5,
"text": "This was my first time ever getting a storage unit and I must say Ms.Lawanna was very pleasant, patient, and had excellent customer service skills. Thank you for your service today! ❤️",
"date": "2021-09-01T14:39:49.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "ead38c89-2161-4300-8b98-5b801349a5aa",
"author": "Nancy Kneece",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLk95_IY0zI2Ou76h_w6dN01ARh9SpzD4-89NVnpw6p7OafZw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly staff and if I have to move again I will be using Extra Space Storage . Highly Recommended",
"date": "2021-08-28T15:14:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Nancy. Thank you for being a loyal Extra Space Storage customer! Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2022-07-10T00:46:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "62271af4-bd78-4080-bd19-4a83ea05bcb2",
"author": "Amanda “Chef Peaches” Cheatham",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVs_QypiKj6iEdDFUlzw4VssxcnZlx0O--S7Iij1lbJ2DWhYyYx=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The BEST storage facility I've EVER had by far and the rates and fees are great. Ms. Laurel is a great property manager and she gets the job done when there is a problem",
"date": "2021-08-20T07:49:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Amanda, thank you for the 5-star review! We are so happy to hear that things have gone well. Feel free to reach out at 888-storage if you ever need any assistance.",
"replyDate": "2022-07-10T00:46:56.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "77962183-f775-4221-ac49-15d781f970fd",
"author": "Wisterianna 1",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU8AQxZr24e-T0drm_PF9ddCV0KCZueWcA_Rzk7LM0lxJ4vNfxI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Laurel was super friendly and handled all my needs quickly. Love you!",
"date": "2021-08-18T16:48:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your 5-star review, Wisterianna. We are happy you had a great experience with our Aiken location. Please let us know if you need any assistance or have any questions by calling 888-storage!",
"replyDate": "2022-07-10T00:46:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "43bebb8c-62bc-497f-be39-901402f0829f",
"author": "Daniel Zaloudek",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIskebxZ6C9yYhWPOTUE5Gg_10RADhcwXOxumbSk4vEtLZeKw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have just met Laurel the manager of Extra Space Storage. I am a long term renter at this facility which Extra Space recently purchased from another owner. It was pleasure to meet Laurel and learn about the customer service and employee support policies of Extra Space. Working with Laurel, I sure to continue to be a long term customer. If I could add an additional star I would!",
"date": "2021-08-18T15:11:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Daniel. Thanks for the positive feedback on Laurel at our Aiken location. We're so happy we have customers like you. Please call (803) 618-3218 if you have any questions.",
"replyDate": "2022-07-10T00:47:02.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0498473a-dc0d-4d1e-a170-4317449f9742",
"author": "claudia wendt",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJRiLu8IloyYodQeEUwhgwUyPVFrRnfVXqe0mvfigDcip0qUhE=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very nice facility! Very professional responsive customer service. Laurel was very helpful in answering my questions and concerns. Would definitely recommend .",
"date": "2021-08-18T10:19:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Claudia. We appreciate your feedback and review of our Aiken location. Please let Laurel know if we can be of further assistance.",
"replyDate": "2022-07-10T00:47:02.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "804f5892-db7b-40ea-bc2c-966110531078",
"author": "E M",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXAuGihBtBVEcBv4gUvybyqOIYrbn8zWzfzo4XH3uAaYFCvT3IS=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "very nice lady at counter and on phone. very helpful. helped me find the right size for what we need. neat & clean place. very safe place. have used them before. reasonable rates to. close to my home. I recommend them for all your storage needs",
"date": "2021-08-17T19:37:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Em Echos Of! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear we were able to provide that for you! Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T00:47:02.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "1283e511-f6bc-4e16-85b5-f4a1f0cc3ebc",
"author": "Romero Walker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLXigthUzyFjkA7Y-uAE44cHN_EA2_ETPMpjtOiYWInEc3CHQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-08-16T17:36:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Romero, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything!",
"replyDate": "2022-07-10T00:47:02.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "caa532a3-652d-41c7-9d63-d331679fd7b4",
"author": "Tomisha Gary",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIdBSnf5CDF75qXRzt3d_bKYB928bSJJVoolph_eA-6o7UcjA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Absolutely amazing customer service!!! Ms. Laura is great!!!",
"date": "2021-08-04T21:34:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Tomisha! We are glad you had a great experience with Ms. Laura. Please call us at (770) 682-6121 if you have any questions!",
"replyDate": "2022-07-10T00:47:02.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "aca75864-c657-4323-9bfc-92a43b48e470",
"author": "Shadow TF",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVz5YJjL31jocePn66-KXFst6fxpPLBN3_kOmyWZVkfzM8ruNwR=s64-c-rp-mo-br100",
"rating": 5,
"text": "On point, Fast and great service.",
"date": "2021-08-02T19:52:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Shadow! We are so glad you had a positive experience with Extra Space. Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2022-07-10T00:47:02.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a32f68ee-4055-49d1-b92c-fbb5e38b8afd",
"author": "Joe Calhoun",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIOqnmkqzlXK4tyZ7NZ3o3WXIfqkBobI3E9_RnmDa7pwvx8fw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-08-01T20:54:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Joe, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-07-10T00:47:02.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "197e03c5-9356-4941-a671-09a9d7266392",
"author": "Shelly O'Connor",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXR4BVVUg5fZPdtc4kyRksIeshVG7tA7jtyOYT2Chr0CqBotFnn=s64-c-rp-mo-br100",
"rating": 5,
"text": "I’ve gone through a period of transition lately and inadvertently skipped a payment. Laurel was very empathetic in helping me get back on track! I’ve always received prompt, courteous service when calling Extra Space.\nThe facility is clean and appears to be secure as well; I feel perfectly comfortable having my “treasures” stored there while I’m living in another city.\nThank you again to Laurel and Extra Space Storage. 😊",
"date": "2021-07-31T16:20:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Shelly! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled to hear your experience with Laurel reflects that! Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security, we're thrilled that your experience has reflected that. Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2022-07-10T00:47:02.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "f417b075-d50b-43b8-b1b5-41ea987189c0",
"author": "Aretha Wade",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV1LzDMmbfkKYrd5bQ5w4GXO2quOPuW6J7mbBVz7dUtTdQkh4EcaA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great place 👌 and great customer service 👍",
"date": "2021-07-31T14:47:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Aretha ! Thanks for the positive review, it means a lot to our team. Please call (803) 618-3218 if you have any questions about your rental.",
"replyDate": "2022-07-10T00:47:02.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "70220604-cfd3-41aa-a8ca-37d1850d3e07",
"author": "Janet English",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIQeGiJMtNhqlYR40EbASZdd6rxwWJMtdij1geqFxCaQKhNWA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Laurel at Extra Space Storage was very helpful and pleasant to work with. She made renting a storage unit very quick and easy along with being very informative.",
"date": "2021-07-30T11:28:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Janet! We're so happy to hear Laurel was able to make your rental process quick and easy! Give us a call at (803) 618-3218 if you need any future assistance.",
"replyDate": "2022-07-10T00:47:02.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a8333b8e-9f0f-4dba-85d2-a7d3eb867c28",
"author": "Nolan Grant",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU9BIVZL887M3hHjbUJXYnP0aeAadSrIV2uyBXAZBOBXM4bYVh_Zw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Laurel(the manager) was very, very helpful! She was very polite and answered any questions I had. She helped make my experience at Extra Storage a refreshing one! I would recommend Laurel and her crew to anyone in the C.S.R.A looking for quality storage with great customer service",
"date": "2021-07-29T18:55:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Nolan, thank you for your review. We're glad Laurel was very, very helpful, very polite, and answered any questions you had. Thanks for recommending Extra Space Storage! We're committed to providing excellent customer service. Give us a call at 888-STORAGE if there is anything, we can do to assist you.",
"replyDate": "2022-07-10T00:47:02.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a6b6ef3d-bc5b-4d99-b6c7-8573566675b4",
"author": "Kenyatta Holley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXkSE6ECo7RiwyD1mJVXMg8TXVXkc1EG8blDDgVJxfZhD4N9geZ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-07-29T17:58:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled you had a 5-star experience at Extra Space Storage, Kenyatta! Please give us a call at 888-storage if you need further assistance with your storage needs.",
"replyDate": "2022-07-10T00:47:02.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e9879eb8-7834-4b03-9257-79a8b5cd1ab5",
"author": "Devin McDermott",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJE0BbkdrMDJB_sMC5CSW-Nvb6Jddw2Or1LFw4trlgtSdHrjg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2021-07-29T17:14:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Devin! Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-10T00:47:02.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "20865f15-3048-4c18-b4fc-4ace9c5bd424",
"author": "Karen Felder",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJOqO72l9LBZr97CDmkCWhnyzFKGbzHpHV7IP_01HeDfhjiaw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very good costumer service. Code and gate always worked. When we wanted to cancel our unit after no longer needing it we were not charged the full month fee.",
"date": "2021-07-21T20:45:18.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "c5e1124e-e6cc-40e6-8a27-2ad0d7951d99",
"author": "Robert Booker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKSUyum2VmeXcfWMEfVxUB82LqXmce_tBu_eYQ8PlofAY3xdQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful",
"date": "2021-07-21T15:45:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Robert. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2022-07-10T00:47:02.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4b742f8e-5be0-49b8-9d47-55775afbdf88",
"author": "Britkne Watson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJXmjNN9MsfKeG9LGjhROG1xE3Hjrzo-Z00-6P9U7caS7bvpME=s64-c-rp-mo-br100",
"rating": 5,
"text": "Although the prices are a little steep, Laurel is the sweetest and always very helpful!",
"date": "2021-07-20T15:12:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Britkne. Thank you for the review. We're so glad Laurel could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2022-07-10T00:47:02.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "895a7968-f79e-4a11-a3a2-b75460cbd835",
"author": "Shawnua Mack",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIuoRxMOWcGoygDphqHflZ8rnRGDSgvbyZ4JEsN_pbP-r5nGMFv=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Laura is awesome ❤️❤️ thank you for your assistance 😘",
"date": "2021-07-20T14:20:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Laura is great too! Thanks for the positive review, Shawnua. Give us a call at 888-STORAGE if there is anything, we can do to assist you.",
"replyDate": "2022-07-10T00:47:02.000Z",
"tags": [],
"sentiment": "positive"
}
]
}