{
"summary": {
"average": 4.9,
"total": 595,
"distribution": {
"1": 5,
"2": 0,
"3": 4,
"4": 13,
"5": 573
}
},
"reviews": [
{
"id": "b3da393e-dc14-4917-89ae-5ca5352af9a9",
"author": "Jason Feild",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLwv9fWLwaSJ6gERiT_d6Wzh03oaQ-1y9BKAf3PVrQ5XQvhVw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Above and beyond customer service from this entire staff as I visited several locations before making my choice and was treated helpful and friendly by everyone would highly recommend them",
"date": "2026-06-09T22:46:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, Jason! We deeply appreciate you choosing us after visiting several locations. Your recommendation means everything to us.",
"replyDate": "2026-06-10T00:37:12.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "904d6356-fdd1-4d13-b67f-83a832ee9ec8",
"author": "Ang Job",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocISdjrGJvsXOi8Gux_F9Lb0yQMFpUHcILL3rG4_ebi1I6VmdA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-05-30T14:41:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Ang! We are here for you if you need anything.",
"replyDate": "2026-06-10T00:37:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d4c613f6-4c24-4fb1-9cc7-09d5b8596ea0",
"author": "Tica Romey",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXV-ChzHzmqZcywfyTLZSKT8ln51sMPy75GhGASz_p6Xg4vEho=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-05-30T14:21:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Tica! Stop by our office or give us a call if you need assistance or have any questions.",
"replyDate": "2026-06-10T00:37:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6c8e99e7-81af-448d-a033-8276f0921e97",
"author": "Bob Willaford",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIZFcYYWgNdMZgJr_ncOwHeOagdfa2Vd2XQKxUPHEIMtaCIQg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean facilities, great staff!",
"date": "2026-05-25T13:57:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are glad to hear you enjoyed our clean facilities and great staff! Thank you for choosing Extra Space Storage, Bob.",
"replyDate": "2026-06-10T00:37:12.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "a78804ce-a58f-4a9a-a596-fbebff92233b",
"author": "Christine Barnes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVtQ98rkoGKdZJZ9Yc1-e3WuUu0viGTharziyrrnHaZtGuUGgdV=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Easy move- in with a great price and great customer service!",
"date": "2026-05-18T21:53:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback Christine! We're thrilled you had an easy move-in with great pricing and service.",
"replyDate": "2026-06-10T00:37:12.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "e9e6728a-9bad-45a1-82d8-77088a5f7489",
"author": "Tonya",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKo4qk-MRWGWV2uFrKnA12Mwudp6nxDL6lXl7SXOiuFuE8qdg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent quick and great deal. Also in a convenient location. I recommend it.",
"date": "2026-05-13T16:02:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Tonya, we are privileged to hear about your excellent experience! Thank you for recommending our convenient location and great deals.",
"replyDate": "2026-06-10T00:37:12.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "1003cfbd-38e4-4338-97bf-8bbd1823e57b",
"author": "Frederick Mayfield",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ0i-UQBw9h8sbc_qULgt9O6TRLQPITxyrQfcAdsQZxC6beGQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Good work provided here, managers on staff are a good kind of people.",
"date": "2026-05-09T13:28:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Frederick, we are glad to hear about your positive experience with our team and managers!",
"replyDate": "2026-05-10T00:37:12.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "57a10513-abbb-4719-be7f-67fc99a7338b",
"author": "Edelmira Oliva",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW1fgJPW_vM3owjfstmadbq3wKwGnT5iSvzUwekTCLV6WdwU-RO=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-05-08T15:26:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Edelmira! We're happy you trust Extra Space Storage for your storage needs. ",
"replyDate": "2026-05-10T00:37:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fe863934-4c65-43f0-b4c2-c103465ce722",
"author": "Olivia Soto",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU6sHiylTsjB9VP9c_Nmx0RhJ-jiJ29Jg_C80UZI8bubrxxDZdIyg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very great customer service",
"date": "2026-05-06T15:12:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Olivia, we are glad to hear about your positive experience with our customer service team!",
"replyDate": "2026-05-10T00:37:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dc2eaafd-6faf-46bc-a050-fd7c16849d1f",
"author": "Michaeyla Haynes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW1mVpJp9bXBFrCooia1hlcc7YHRVnPyf7e0BAKtiegDf5jzTV3=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Awesommmme!!! Thank you Lukas!!!",
"date": "2026-04-23T18:22:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Michaeyla. We’re glad Lukas provided a great experience.
",
"replyDate": "2026-05-10T00:37:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cb39c176-7986-447a-8bbd-0e5444b6b74e",
"author": "Tonya Shaw",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVrf4JXicKGN7LSwRxHW6WjIT3uBOEr7iYRl_QaTDHFu6oQnQB0=s64-c-rp-mo-br100",
"rating": 5,
"text": "Customer service was excellent\nI will recommend to use them",
"date": "2026-04-22T15:11:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent feedback Tonya! We appreciate your recommendation and are glad our customer service met your expectations.",
"replyDate": "2026-05-10T00:37:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4fffbcd1-f5d5-4b4a-86f1-861f768161b4",
"author": "Heather Dickerson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJmgkI_zwInVSQ_2puEhLHcVZ2m6lF8JDiSZGHmkcjBLcy0fw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Prices are reasonable & Chris was very helpful and friendly.",
"date": "2026-04-17T16:12:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Heather, we are pleased to hear Chris provided helpful, friendly service and our prices work for you!",
"replyDate": "2026-05-10T00:37:12.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "5a5ce64c-2a3b-4179-8a64-5c3835ab8ee1",
"author": "Natosha Whitmore",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWzwBd8jk5rHg3Cx2UcsJ0RHVMV0x1834dqT-9ng1VzcwBUdOqFGw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I received great customer service. Lukas was very helpful.",
"date": "2026-04-15T21:07:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful for your kind words about Lukas and our customer service team, Natosha.",
"replyDate": "2026-05-10T00:37:12.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e9972f85-1e9b-4c74-8b06-37260ca50b45",
"author": "Godric Reynolds",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJtLe5uBRBewEbySPBlFBveyKAnCLfvKurGLQsUs7MqXTUojg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fantastic service, Lucas was great at assisting me and is an asset to this company. Never let them go!",
"date": "2026-04-14T20:57:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive feedback about Lucas! We're grateful he provided fantastic service and made your experience great.",
"replyDate": "2026-05-10T00:37:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "af0ebab0-c9da-4a89-8243-7326d9556368",
"author": "Alyssa",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJb-CtpV6rxq6jcAJAfQ9ZYB6vq-0JIOP3qKxW7AfU2fXimfKY=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-04-14T14:56:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Alyssa, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2026-05-10T00:37:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "49a1ddc5-b922-4d91-8b8b-f7327b86d3c9",
"author": "Dominick Collins",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVhyy_wO23ayTa6oesPsdf6bsT0E87yrJG6_qGLY1jwFEXzxIEaxg=s64-c-rp-mo-br100",
"rating": 5,
"text": "lucas was great , thanks a lot",
"date": "2026-04-07T19:31:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback! We're thrilled Lucas provided great service. Your positive experience means everything to us.",
"replyDate": "2026-04-10T00:37:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "937808b6-22db-4400-8afd-f38606cb36c4",
"author": "Aaron Atkins",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIkg_QmJ7ro30xvpX6yT4jsvtbLrNvf55L8CZbwS9I64vfbjA=s64-c-rp-mo-br100",
"rating": 5,
"text": "LUCAS MY GUY BEST OUT HERE!!",
"date": "2026-04-04T15:13:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful Lucas provided such excellent service! Your positive experience means everything to us, Aaron. ",
"replyDate": "2026-04-10T00:37:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f8055f69-6b20-4924-9d28-da9671b01ebb",
"author": "Andrea Y. Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVBXypSJiQd_jPrVeLAUzTF_2VHBsUdg-RsNymiV1vhXaa7GCFI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great price, convenient location. Easy to set up new account online and gain immediate access.",
"date": "2026-03-23T19:51:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We sincerely value your feedback about our great price and convenient location. Happy our online setup worked smoothly for you!",
"replyDate": "2026-04-10T00:37:12.000Z",
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "64800637-9ab5-4349-b5a5-3250631f4db3",
"author": "Cecil Morris",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIrHH2g_19aD7wrFIZi2QxUYdE3FoR8GZFfYwHRFSHD5IJMlw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ms.Laurel was so helpful and knowledgeable about the unit sizes. Very polite and friendly. She definitely made the process quick, simple and smooth.",
"date": "2026-03-09T17:21:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your positive feedback, Cecil. Ms. Laurel's assistance and knowledge are truly appreciated. Thank you for sharing your experience with us.",
"replyDate": "2026-03-10T00:37:12.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5b0a6cd7-fcfb-42b6-b0cf-c1a71bd600e5",
"author": "Brittany Cain",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK6EEUqXl8yzyU7GKAfdm98R00Pi0fh-cVKMq_lKkgTIkygOA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fast, easy access! Laura made the process smooth, thanks again!",
"date": "2026-03-07T15:58:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear Laura made your process smooth! Thanks, Brittany, for choosing Extra Space Storage.",
"replyDate": "2026-03-10T00:37:12.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "ffb6577b-c3e7-4dc3-a6e7-403666877135",
"author": "Daniel Tubbs",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLlC9XUNZtWpAp0FS5kA_4OStvVWxiVLW93W5AVWeuvjR4_Xw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Mrs Mauldin was very helpful and easy to work with.",
"date": "2026-03-05T19:31:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Daniel! We're glad Mrs. Mauldin made your experience smooth and helpful.",
"replyDate": "2026-03-10T00:38:16.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "91151b9d-4891-4d9e-abe9-d8e1e7b21b74",
"author": "Larry Nichols",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKyRRER0CRmg7YO6K9e7BoddYXGeOWfXawXglCiNY7qVQW8vw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Laura and Chris was very professional and knowledgeable of there job",
"date": "2026-03-03T19:38:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience means everything, Larry! Laura and Chris represent our commitment to professional, knowledgeable service.",
"replyDate": "2026-03-10T00:38:16.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4278248a-9b05-4300-bee0-45ba933e280c",
"author": "Global Refrigeration",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI-VrSKlYoZS2EspkJHSyOEIuD_v91sOCrAKiFYagW-tGmKZw=s64-c-rp-mo-br100",
"rating": 5,
"text": "It was a pleasure working with her very nice lady.",
"date": "2026-03-03T15:42:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled to hear about your positive experience with our team at Extra Space Storage. Thank you for your feedback!",
"replyDate": "2026-03-10T00:38:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3635e500-d01d-48f7-8e21-444196e0a712",
"author": "Don Bell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUtsdY-l_nQpYghG4wW0kU1DloIjVDAlXHDz8gu9cJtBCNomTD4=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "",
"date": "2026-03-02T17:22:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive rating, Don . Please let us know if you have any questions about your rental. ",
"replyDate": "2026-03-10T00:38:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2f75df86-13fd-4b17-9bc9-9e8d95121caa",
"author": "Fred Jahnke",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVWRnDWxsWi0JNL9_BLid2pNdFBbq6yH4Uclca-MJZcb1vJdqDDBg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Friendly, well maintained storage facility. Works perfectly for storing my RV",
"date": "2026-02-17T20:54:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your experience, Fred. We're glad to hear our storage facility works perfectly for storing your RV.",
"replyDate": "2026-03-10T00:38:16.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a9697a24-e0a0-4700-9f88-3abe61311120",
"author": "J K",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXGkHsvXFpHN6Ac_4oMPWV5TiIOmNpZBe-obI-yb6882Y7bDXGs=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service, thank you for the great attention.",
"date": "2026-02-17T18:58:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is greatly appreciated. Thank you for the kind words!",
"replyDate": "2026-03-10T00:38:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "39328ac3-6840-4f39-a053-c19bedf3abb3",
"author": "Greg Leggett",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW0AR_wJ2lDXT3iM43OZOtvSOiBgsVfI2LZFnEeq860KNd0uSss0g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chris and Laurel were excellent with helping me complete a delivery for my company. They have good knowledge of who their clients are and they are adaptable to issues when they arise",
"date": "2026-02-17T18:17:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear about your positive experience with Chris and Laurel. Thank you for your review.",
"replyDate": "2026-03-10T00:38:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f55cceb0-936e-464c-a842-a8402dad3c09",
"author": "Ana Alvarado",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIX6-XlTBQ7kv_IjwNux7W25r3zWc_xmGCwKOQFfHHhD9iEKw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "My husband and I were looking for a storage facility to keep our extra items as our garage was getting very full. We found extra space storage that provided a good size storage base and the pricing is extremely affordable. We signed right then and there. The representatives are extremely helpful and friendly. I recommend extra storage to anyone that’s looking for a place to keep their belongings is definitely very safe very clean And you can’t beat the prices",
"date": "2026-02-16T22:49:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is greatly appreciated, Ana! Thank you for choosing Extra Space Storage for your storage needs. We're so glad that you and your husband found the perfect solution for your storage requirements when your garage was getting full. It's wonderful to hear that you were satisfied with the size of the storage unit we were able to provide and that you found our pricing to be extremely affordable. We're also thrilled that our representatives were able to assist you in a helpful and friendly manner throughout the process. Your recommendation means a great deal to us, and we're pleased that you found our facility to be safe and clean for storing your belongings.",
"replyDate": "2026-03-10T00:38:16.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "c14b7157-9b83-4db0-a4a0-ba615989105c",
"author": "Bran Pryor",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJVnBDcaUguXfeeZCmyP2NRfpHEaEhesbDnibuSn3ItbkeulA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super friendly, very helpful. Thank you Laurel & Team!!",
"date": "2026-02-16T19:31:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive feedback, Bran! We appreciate your kind words about Laurel & Team at Extra Space Storage.",
"replyDate": "2026-03-10T00:38:16.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3077c7f8-f995-4296-bc31-0da237b452b0",
"author": "Niketa Howard",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWFpQbu5xCqy4eoQVvlXNwxEG7ofs554222epDPEQi9WFDgwuo3QQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The representative was so kind and helpful. She called back to assist and even helped me find a deal",
"date": "2026-02-14T16:02:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're privileged to have been able to assist you. Thank you for your kind words.",
"replyDate": "2026-03-10T00:38:16.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
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"author": "Connie Ashford",
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"rating": 5,
"text": "Laurel & Chris were very professional and very knowledgeable in leasing us a storage unit!!!\nProcess was very quick and easy!!!\nTHANK YOU!!!",
"date": "2026-02-03T20:22:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear Laurel & Chris made your storage unit leasing quick and easy! Thanks for the kind words, Connie. ",
"replyDate": "2026-02-10T00:38:16.000Z",
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],
"sentiment": "positive"
},
{
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"author": "Miriam Bennett",
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"rating": 5,
"text": "Longtown Extra Space Storage has shown me what excellent and exceptional customer service looks like. She made the process smooth and efficient. The units provided were clean and functional… I felt secure entering my units as needed at any time of day!!! Thanks Laura!",
"date": "2026-02-03T17:32:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Laura provided excellent service! Thanks for highlighting our clean units and secure access, Miriam. ",
"replyDate": "2026-02-10T00:38:16.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
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"author": "James Blue",
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"rating": 5,
"text": "",
"date": "2026-01-30T21:35:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, James! Don't hesitate to reach out if you need anything!",
"replyDate": "2026-02-10T00:38:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Josh Phillips",
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"rating": 5,
"text": "",
"date": "2026-01-20T15:05:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Josh! We are so happy you had a great experience with Extra Space Storage. ",
"replyDate": "2026-02-10T00:38:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Antwon Young",
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"rating": 5,
"text": "",
"date": "2026-01-17T21:11:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Antwon! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call if you ever need any help with your rental.",
"replyDate": "2026-02-10T00:38:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Michael Shannon",
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"rating": 5,
"text": "Easy to work with.",
"date": "2026-01-17T20:24:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for choosing us! We appreciate your feedback about being easy to work with.",
"replyDate": "2026-02-10T00:38:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Alex Rohring",
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"rating": 5,
"text": "Great and secure storage facilities, helpful and friendly staff!",
"date": "2026-01-14T11:29:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your experience! We're thrilled you found our facilities secure and staff helpful.",
"replyDate": "2026-02-10T00:38:16.000Z",
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],
"sentiment": "positive"
},
{
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"author": "Arthur “jerome” James",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWylMirSpNH_aAErfL0FghT6GfDTov0F4Nb9MT-2KdjsCSXtXo_=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2026-01-14T01:39:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Arthur! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2026-02-10T00:38:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Mrs. T",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLENtFDbi0wE5DAcV4Srt6AmbRdbToEdFiLCmI0QlEOP3YX-0xA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Amazing service highly recommend!!",
"date": "2026-01-13T17:01:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are excited to hear about your amazing experience! Thank you for recommending Extra Space Storage.",
"replyDate": "2026-02-10T00:38:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9287448c-519c-43ab-b66d-8eadcb776e2c",
"author": "Lacey Capps",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLYziP925iUhpKgkBhLJiLx5bymb4RBbA5rvgAD4A6qvP7tSg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer service!!",
"date": "2026-01-10T20:47:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your excellent experience! Your kind words about our customer service mean everything to us.",
"replyDate": "2026-02-10T00:38:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Ted Perry",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV7nk5W1y9pV17Sdg12ITpnElGBsNo4e6x1V7WEnXE88AsnXKyN=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-01-08T18:25:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Ted! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2026-01-10T00:39:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1ba0a15c-c104-483f-a685-cc9b0eee1594",
"author": "E. Sherman Becoats",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ-nIdhyQTsxsi-pc-4kG-FiVD_ExyHk06c1DKGS86-WrbF7Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great corporation as usual and very prompt notification when there is a problem at the facility.",
"date": "2026-01-07T05:21:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a 5-star experience, E.! If you ever need anything in the future feel free to stop by or call us.",
"replyDate": "2025-07-10T00:39:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0c115d44-4d0e-44c6-aa0c-c765715805bc",
"author": "Tony Corley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJYJOXOmQ5vQL5jK-xPKaCQH6KvFXrI0DFB1FiB0-72C-m41w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-12-27T15:37:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Tony! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2026-01-10T00:39:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "807d4f9a-524a-43c1-8f3a-e93615c9675c",
"author": "Missy Akinlolu",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXY---CxMtoBjQU-0N1qWUCf0TrQaSHquvgrYp_v8xmToZ-6ztgpw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Everything was completed successful. I felt so welcome seeing everything waiting for me to move my precious belongings. Very professional.",
"date": "2025-12-17T17:28:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear everything was completed successfully and you felt welcome with your precious belongings!",
"replyDate": "2026-01-10T00:39:16.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "16d276c5-e5b6-4c97-81ab-fffee04c38ff",
"author": "Katelyn Winkelman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU080CsN4PQlv1rSmr9_ds7dLnQPn_fwxQbOpw8CS8HLJbSR6URLQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent storage units. Extremely safe!",
"date": "2025-12-13T18:52:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear you found our storage units excellent and extremely safe!",
"replyDate": "2026-01-10T00:39:16.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "62226403-b7fa-4614-a313-8f0298776613",
"author": "Sarah Danelli",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWC1ugzroEKX0qiPx175tnjeytlxpJq9Jh2DqDZywgxXQ679CE=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-12-11T21:52:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Sarah! Please stop by our office or call us if you have any questions.",
"replyDate": "2026-01-10T00:39:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "05f96510-aa6a-4f40-aae1-33222b21631e",
"author": "Darren Bell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKdMnmGCfaHDBqpg93i9R5a6YD0bPz21qpxHClOvYwHkxC-4A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean facility And Mrs Laura was very helpful with choosing the right size storage for what i needed It for and also recommended a great lock that can’t be cut.",
"date": "2025-12-11T17:46:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear about your positive experience! Laura's helpful service and our clean facility make storage simple.",
"replyDate": "2026-01-10T00:39:16.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "05c05821-adc4-4b68-bcb3-d48bd69595ed",
"author": "Angel Wilson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWYvYf6Rz6vjBf82fGd3gZ0RhYj0gZcO2VLPI6klzFCJLAG7ags=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-12-10T18:33:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Angel! We are here for you if you need anything.",
"replyDate": "2026-01-10T00:39:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c418cd7c-a355-4939-9670-db7098d7b65d",
"author": "Cathy T",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKqyxgAfORmqpFIgwDFVH48jXSdkFCuCW4BjMvQdsbAnFqbRA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-12-09T17:33:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Cathy! Thank you for being an Extra Space Storage customer. ",
"replyDate": "2026-01-10T00:39:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "305b1996-23d1-4ec9-8301-ac32d5e8b186",
"author": "Shanice Scott",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVe-iUoxCQlDZxx4UlGLllVYSu8LdREYILHZ_SgthXRC-JzGPdQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mrs.Laurel was awesome friendly and courteous!!!! She answered every concern I had and made my process smooth!!! Come check her out for your storage needs",
"date": "2025-12-09T16:33:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words about Mrs. Laurel! We're thrilled she provided excellent service and made your storage process smooth.",
"replyDate": "2026-01-10T00:39:16.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9c0fe0bd-4e2c-4bb9-ac18-af7bcfc695c6",
"author": "Jamie Taylor",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUaaoM3lxELt3txMkUxpqQ0xxk8UTOo9AtvPftFWVIAaKmOvCAG4A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-12-06T19:28:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Jamie! Stop by our office or give us a call if you need assistance or have any questions.",
"replyDate": "2025-12-10T00:39:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "48ceefb8-be8d-4e0f-8981-5c407844c0b0",
"author": "Naomi Sam Kpakra",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKXyt45hMrtUSad0mk-gdc4rjQX6ba55edM36cRSVBVJXDRDg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-12-06T15:37:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Naomi. Your rating means so much to us!",
"replyDate": "2025-12-10T00:39:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c5d833fe-de1e-45d6-82bf-7f3779a9a36b",
"author": "LaTonya Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLX9RspQBXaX0-LxWYEF4hSaEO7-1RqyFf5b14dcmrd871JnQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-11-22T17:16:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Latonya. Call us if you have any questions or need assistance with your rental!",
"replyDate": "2025-12-10T00:39:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b13d4335-7aff-473b-ad93-88003b91f86a",
"author": "Anthony Wilbourn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLL02OnhcmMJTULiNzktUq-dGtJLTjIbWWPejuadRQg_1aC7A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great job",
"date": "2025-11-19T20:33:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Anthony! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call or stop by the facility!",
"replyDate": "2025-12-10T00:39:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "765b675d-9f03-4200-9959-f262e18434cc",
"author": "Butch S",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI1rUTWW14rHjanl0ZlGXE4IY7Qjd_kJNq-YHeOFguYRLbtgg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-11-18T20:03:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to leave a rating, Butch! Your feedback means a lot to our team.",
"replyDate": "2025-12-10T00:39:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "51ba2ee2-8887-4a08-a4d6-d72e43d839ba",
"author": "miquel starks",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL5LYJ1B8EKJnrouCnfpu6hfxEZ38zJ2QvrnHBbuvHCW7EitA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-11-17T19:03:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Miquel! We're happy you trust Extra Space Storage for your storage needs. ",
"replyDate": "2025-12-10T00:39:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7c7461d2-e377-4d79-95fd-06474b602a8a",
"author": "Aaron Beasley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLJmOwnF3CYIdoBGkzZXonIT8_Kt2_NeWu4fEta3xDw7QYZzw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-11-15T17:33:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Aaron, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2025-12-10T00:39:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "71bd9224-cd84-4436-bb2a-135ac6767518",
"author": "Andréa Key",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLnTx0gD74wBp7JYRnjP5eGhUELg_Xx3A1mcna-pKjdes882kk=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-11-08T17:36:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Andréa! Call us if you have any questions or need assistance with your rental.",
"replyDate": "2025-11-10T00:39:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2c59f77e-73f2-4252-aaee-e4f3b820ed64",
"author": "Shannon Cry",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIjLYJXjQRbbXX0r_OE7sF8x_KFZr_HH8AIW_EZ2lYxHjDiJQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-11-05T17:13:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Shannon! We are so happy you had a great experience with Extra Space Storage. ",
"replyDate": "2025-11-10T00:39:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4290fe89-c580-41df-8b84-19e30b1a815b",
"author": "Ryan Gabel",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKRiWW-BiEe5iAT_rw41ooC1X64ZDo7XCb2xuoZNl43NvZaoQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Wonderful people",
"date": "2025-11-05T17:13:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your kind words about our team at Extra Space Storage!",
"replyDate": "2025-11-10T00:39:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "971b47fc-a075-41ca-8491-cabd3111335e",
"author": "James Coleman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUEOjTnLR553-_wAVl8VXHiSRJanf_gDuUWruI_gx2332Wier3Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service!!!",
"date": "2025-10-22T14:14:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your feedback! We're thrilled you experienced excellent service with Extra Space Storage.",
"replyDate": "2025-11-10T00:39:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e125ebe5-d51a-45a8-8234-f1409bc17221",
"author": "Zay Pinckney",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLFvrH7ZNH7QHrs2Um2fbFINvHvlbVBktLhrmN7B_2y4D_-gQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you so much for the big help today Laurel you were such a big help I appreciate it 😀",
"date": "2025-10-17T15:42:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words about Laurel! We're thrilled she provided excellent help during your visit.",
"replyDate": "2025-11-10T00:39:25.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "7d7ce000-3981-442d-a436-780b045984db",
"author": "Tenevia Bowers",
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"rating": 5,
"text": "",
"date": "2025-10-16T14:22:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Tenevia! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2025-11-10T00:39:25.000Z",
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"sentiment": "positive"
},
{
"id": "737b3709-824b-45a3-861e-2009e831844f",
"author": "Tiffany Noell",
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"rating": 5,
"text": "Excellent facility! Everything is so clean and Laurel was a huge help when I was there. Highly recommend using this facility and we will again in the future!!!",
"date": "2025-10-16T14:17:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're excited to hear that you had an excellent experience at our facility! Thank you for choosing Extra Space Storage.",
"replyDate": "2025-11-10T00:39:25.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "622d170c-b0e6-4db2-a613-1c5c35e22a8b",
"author": "Marcus Seawright",
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"rating": 5,
"text": "Excellent",
"date": "2025-10-15T18:46:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Marcus! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (803) 335-0384 if you ever need anything.",
"replyDate": "2023-07-10T00:39:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "44a7c393-775d-411c-8165-382b21cba0cd",
"author": "Robert Rich",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIsYos4qslzmACT0Ikkm453s-QyJEAYE2e-A6hXO9xZZr6K4w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-10-14T18:59:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive rating Robert! We are so glad you trust Extra Space Storage with your belongings. If you need any assistance in the future please do not hesitate to reach out.",
"replyDate": "2025-11-10T00:39:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c3311d1b-7323-454b-920f-e6182a08c768",
"author": "Tish G",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV7rBswj_FpiicCwEcy-8LcwvlDQol8ksoaYtt0bBqzexCs7535AQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-10-03T16:49:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a 5-star experience, Tish! If you ever need anything in the future feel free to stop by or call us.",
"replyDate": "2025-10-10T00:39:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "213895a9-63dc-4998-9930-a8b66dbec596",
"author": "diante hartsfield",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUIIoPSRJal9Rxe6i70xRJS1UECjw56x0VovLXNa99zqNYvlZq4=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very nice and friendly staff. Very accommodating and flexible!",
"date": "2025-10-01T16:57:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback! We're so glad our staff made your experience great with their friendly, accommodating service.",
"replyDate": "2025-10-10T00:39:25.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "38944149-ab99-4b50-8381-450c7d812231",
"author": "Jerell Adams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLbuBvINwI4DI5jWCi1rNVY6VjyyU6y45LH-x_HM21uk9Ki8A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-10-01T13:31:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Jerell, thank you so much for the great rating! Stop by our office or give us a call any time if you need assistance or have any questions.",
"replyDate": "2025-10-10T00:39:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8ebc19df-1e5a-4ddc-8b87-71e774aabeaa",
"author": "Kiana Gibson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJQUMqx3RD9Qb8DiTcBFG_04_KHLdCktq9YMh844LnpuRWUTw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Laurel was very professional and willing to assist.",
"date": "2025-09-23T20:18:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for recognizing Laurel's professional service and willingness to help. We're glad she made your experience great!",
"replyDate": "2025-10-10T00:39:25.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "23838580-af01-4ac0-875d-8a676e49de9f",
"author": "BIG E",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVMNJjxHjrX38rF8BItUFc94kN-H61-9QE17_3d0TgbmLC0DEA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience at this storage facility. Will use again if needed.",
"date": "2025-09-10T15:51:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience makes us happy! Thanks for choosing Extra Space Storage and we'd love to help again.",
"replyDate": "2025-10-10T00:39:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d86d204f-5039-4199-abb1-cec59ba0558c",
"author": "Quintero Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLeR5kmWIuT3_gK7Ei7gtwjhDxhphEaAwY-usDSGf0qY0JlcQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly and great customer service!",
"date": "2025-09-10T15:50:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your great experience! Thanks for recognizing our friendly customer service.",
"replyDate": "2025-10-10T00:39:25.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "166536f0-c1e1-42b3-9f5b-e116e0775001",
"author": "Cornell Morris",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJcneVeeuKPUpbnGVM1cK9VsegRyPzWzhOZjMOWKNjUs2MMkQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-09-10T15:49:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Cornell! We are here for you if you need anything.",
"replyDate": "2025-10-10T00:39:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d2162c91-551d-47b1-b806-53f3217b2b4a",
"author": "Karim Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL1qK_1vDTiefvgSKs5NgKO7xqrin1bH1-7ym-L04oADh5uKw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-09-10T15:48:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Karim! Thank you for being an Extra Space Storage customer. ",
"replyDate": "2025-10-10T00:39:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5fe38c06-6a8c-464e-9927-199779c922b6",
"author": "Princess KelzzTv",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVNJf8pw_BtyykF7KgSSH_iUgrCZhB5inc_wJP76UIsmkDrQxWG=s64-c-rp-mo-br100",
"rating": 5,
"text": "Laurel was awesome. She had phenomenal customer service, she got me a storage room in less than 10 minutes. I Would definitely recommend extra space storage, thank you Laurel!",
"date": "2025-09-06T20:47:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are utterly delighted to hear about Laurel's phenomenal customer service! Thanks for recommending us and for choosing Extra Space Storage.",
"replyDate": "2025-09-10T00:39:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "196b392e-e8c9-4dfe-b62b-f762a3ee10a5",
"author": "Handyman Husbands",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW0QEgmKzOTnQZfguV7ko39uP1hVAxPTVIsSTEvyDKWZqLNqbA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great location the management is very helpful",
"date": "2025-09-06T13:42:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words about our location and helpful management team!",
"replyDate": "2025-09-10T00:39:25.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9b3f93bd-a465-420e-8444-bf5e44f7381c",
"author": "Peezy F",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVTR6TYIT085Blu_oQCSGCCgCDhwIUQSFyp68ABpayjIDqigQs=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-09-03T15:33:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Peezy, thanks for leaving a rating! We're happy to hear you had a great experience!",
"replyDate": "2025-09-10T00:39:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8ae3b012-2fae-4cdf-8106-c619d38a28c3",
"author": "Carmaletta Tillman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIEsXfMTg19YDXnKwpPQJuRGG-rDtdaIj8--tMZZgMrCpxDWg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service",
"date": "2025-09-01T17:23:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! We're happy to hear you had great service with us.",
"replyDate": "2025-09-10T00:39:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "41e7603c-957f-447f-bc9b-e49be4e1a135",
"author": "Dejuino Lawrence",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWE9CcQjPdKkw2Dh5tPpOJMOf-9d8hWJ34o6OHlfaF5jVba82bs=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-09-01T17:23:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, Dejuino! If you need any assistance the future feel free to stop by or call us.",
"replyDate": "2025-09-10T00:39:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5518a2e0-8d8c-4037-8afb-097140684471",
"author": "sylvia jackson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW8qWEIbSyYS7lILMc_kMUds4h4R_2GhqNNFtfcld3Xg07jwdw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I love the staff here. My experience with this particular location has been absolutely amazing. They are always helpful, keeps everything organized and clean. And customer service is always above and beyond their scope of work. I love this team.",
"date": "2025-08-22T17:34:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful for your kind words about our team! So happy you love the staff and their amazing customer service.",
"replyDate": "2025-09-10T00:39:58.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "5d4978e1-0c91-4526-a4ed-d1ca0130020f",
"author": "Audra Padgett",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWmR6lBIqiaCMoE4FfnfhqzObrbZ9Kc3whP9P1lYzbAWzroPxY_=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-08-21T22:53:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Audra! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2025-09-10T00:39:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e16e5976-2e42-411b-b200-b39bc4c3d769",
"author": "Raina Bryant",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVi_JvJls7yC5cBNWYeoMhhQejt1dTqU913kWO6WnbNqKilcYQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great location Laurel was very helpful",
"date": "2025-08-21T22:51:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear that Laurel was very helpful. Thank you for your feedback.",
"replyDate": "2025-09-10T00:39:58.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "b069cdce-ac60-4628-a21e-812aa8d69b66",
"author": "Swizzy G",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW5ZsvRfVu_1x7WALk-NPFiCF8Bqb3OuFiq1dgGVVzdYoObmFvlkw=s64-c-rp-mo-br100",
"rating": 5,
"text": "The lady there I forgot her name but she is the sweetest person ever. She always look out for people and I love it and her",
"date": "2025-08-13T22:03:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your kind words about our staff. Thank you for sharing your experience with us.",
"replyDate": "2025-09-10T00:39:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "54b43fc5-126c-4e09-933f-11931ba059aa",
"author": "Jay Riley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ5yMlKhzCU0JzaqoStQC1MFlPzu_9MJ3W1wA2SwZ4VH37_mkc=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-08-06T21:55:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thanks for the excellent rating Jay! We're so glad we were able to meet your storage needs. ",
"replyDate": "2025-08-10T00:39:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d337782e-8a7e-4ec7-935a-df85f4fc2c16",
"author": "Electronic Security Solutions LLC",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU_Rp5v5t_xn9rTnxOg7t3O7MSMN8ytCwbqwNnsY5t7uUaxOt3aKA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Laurel was helpful",
"date": "2025-08-06T17:10:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear Laurel was helpful! Thanks for sharing your positive experience with us.",
"replyDate": "2025-08-10T00:39:58.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "23b2a8dc-a82c-4fa8-b99a-4ba07866ae09",
"author": "North Shore LLC",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI7reOuPy9ncoyI0l0Of7GuI37ppPwPRS2PSkZ63xpleZwR3Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience",
"date": "2025-08-06T16:32:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear you had a great experience with Extra Space Storage!",
"replyDate": "2025-08-10T00:39:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "50e1063d-c91f-48ae-8da0-1b7fa1228ba9",
"author": "Barbara Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKowAGW9j0ggwqSJ0sAjU4dfMYK1-2gjwX4CpISo3qeVGFVmQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mr.Lukas was very helpful, professional and thorough with explaining everything to us. We appreciate his kindness as well as his professionalism.",
"date": "2025-08-04T20:14:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words about Mr. Lukas! We're thrilled his helpful and professional service made your experience great.",
"replyDate": "2025-08-10T00:39:58.000Z",
"tags": [
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"access"
],
"sentiment": "positive"
},
{
"id": "7f90ab14-246c-4dff-a959-282c338f6831",
"author": "Dina S",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLmZa1puFqFeMA5qMTl6s8NSgy7LT7-aIAGwmMNNTvlTRlFOQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2025-08-02T18:37:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Dina! Please stop by our office or call us if you have any questions.",
"replyDate": "2025-08-10T00:39:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fa4c3830-e566-4d60-8b5b-d02424d59591",
"author": "Dave Bacalla",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIhYamZl8qpIXSdr_N3r54cSuxMKg972VjQaNXalVMpUFAE-A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great team! Very kind and helpful!",
"date": "2025-07-28T15:01:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Dave. We're glad our manager was able to help! Our team is here to serve you, so feel free to give us a call if you need any future assistance.",
"replyDate": "2025-08-10T00:39:58.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "34aeb16a-bba0-400e-8f74-326f5a3483ec",
"author": "LenaMarie Hodges",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKSSIksEwYriKfwLkfSUK0Qu2MyLtK8MBuSIMDLz2LNDIqorNBK=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Laurel was absolutely fantastic in helping us get set up",
"date": "2025-07-17T16:54:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Laurel was absolutely fantastic in helping you get set up!",
"replyDate": "2025-08-10T00:39:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "820893f1-ef24-4b33-809c-6caf0160f392",
"author": "KeiAundra Ford",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUhchuP34W6umt0KQxY5nh2i5Zyxr5aLvTkLzINzsBe6MUaw3Z6pQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Laurel was extremely helpful in the entire process! Thank you again!!!",
"date": "2025-07-12T21:42:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Laurel was extremely helpful throughout the entire process! Thank you for choosing Extra Space Storage.",
"replyDate": "2025-08-10T00:39:58.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3ffa6da9-a80c-433e-92c8-7ec3e74f9bd2",
"author": "lynn kelly",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWRcY2tS6d5KJoH3QCmEVE-IW_iHF6jz4GFAKbnAQVic4CdecM=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-07-12T14:35:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Lynn. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2025-08-10T00:39:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "df4ac7c1-a3de-409f-a7ce-8a9d1673713a",
"author": "Fitzroy Stanley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLNHmZFr0t-5ApdoTUnNyuEVdPipaIJOQqLjgsxr7s9ikplUQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-07-11T20:25:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Fitzroy! We're so glad we were able to meet your storage needs. ",
"replyDate": "2025-08-10T00:39:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e471c644-625c-426b-ab90-45c8c2c9f2dd",
"author": "Paleeta Bowen",
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"rating": 5,
"text": "Laurel is great",
"date": "2025-07-11T15:49:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Laurel provided great service! Thanks for choosing Extra Space Storage.",
"replyDate": "2025-08-10T00:39:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "TerranceD Rhodes",
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"rating": 5,
"text": "",
"date": "2025-07-03T20:43:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Terranced. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2025-07-10T00:39:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "lost Phoenix",
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"rating": 5,
"text": "",
"date": "2025-07-02T14:29:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Lost. Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2025-07-10T00:39:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Lenn Ramsey",
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"rating": 5,
"text": "",
"date": "2025-07-02T11:11:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Lenn! We are grateful for customers like you. ",
"replyDate": "2025-07-10T00:39:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Nashalie Valdes Santiago",
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"rating": 5,
"text": "Great experience, was able to look at the unit I originally got and decided to upgrade to larger storage. Laurel was very friendly and comprehensive.",
"date": "2025-06-28T18:54:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear about your great experience at Extra Space Storage. Thank you for sharing your experience with us!",
"replyDate": "2025-07-10T00:39:58.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "20a4aa51-318e-42cf-b9cd-ca6388c23e7e",
"author": "Tylicia .M",
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"rating": 5,
"text": "Lukas was great ! Very professional, informative . I would highly recommend this place .",
"date": "2025-06-17T17:03:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Lukas was great and professional! Thanks for recommending us, Tylicia.",
"replyDate": "2025-07-10T00:39:58.000Z",
"tags": [
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],
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},
{
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"rating": 5,
"text": "",
"date": "2025-06-13T19:44:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to leave a rating, Christina! Your feedback means a lot to our team.",
"replyDate": "2025-07-10T00:40:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "63df3d38-a594-4fd0-89e4-557a5d608ad8",
"author": "Katherine Barkoot",
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"rating": 5,
"text": "Great service!!!!!",
"date": "2025-06-09T15:22:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your great service experience! Thank you for the wonderful feedback.",
"replyDate": "2025-07-10T00:40:37.000Z",
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"sentiment": "positive"
},
{
"id": "e4d57763-70bb-495b-8f2d-28ae189525c8",
"author": "Darrell Pooler",
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"rating": 5,
"text": "MS. Deb is has made my experience at extra space wonderful. I love Ms.Deb. She is the best!",
"date": "2025-06-07T21:11:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Ms. Deb made your experience wonderful! Thank you for recognizing her exceptional service and dedication to our customers.",
"replyDate": "2025-07-10T00:40:37.000Z",
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},
{
"id": "c3eecc0f-7efc-4c6e-ac0d-ba5f63002142",
"author": "Kisha TWalker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLbo4sg7Laqo4mU7Touy5QKcgz8EUdSD1HfW58tOP2iH5kuwQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lucas is Very helpful and informative. Very nice. Asset to the company!!!",
"date": "2025-06-07T19:50:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your excellent experience with Lucas! Thank you for recognizing his helpful and informative service.",
"replyDate": "2025-07-10T00:40:37.000Z",
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],
"sentiment": "positive"
},
{
"id": "756783f2-48cc-4ee8-bd45-c47baea64c09",
"author": "Ashley Pickeral",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUd-mIVUFME9deAVKbEBRQo_VIbMHw31b5RWh7IHCRjU48DMJ586w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2025-06-04T20:40:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Ashley, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything! ",
"replyDate": "2025-07-10T00:40:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0b94407e-955d-4b20-b9ee-ce9d1af618bf",
"author": "Franklin Mcadams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJXXr1vweiwQhgfVrk65EGOFd3fQgG_EUZtAc-ZNzhOlLOgYA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place. And Great management",
"date": "2025-06-04T13:52:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your great experience and positive interactions with our management team. Your satisfaction matters to us.",
"replyDate": "2025-07-10T00:40:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c5141763-d72c-4249-94af-d2a8a5ce8a19",
"author": "EverybodyLovesBiggz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVOn4-MVDKrkCz7mKg44X4hfW0E5Cf9qXs8F-y6hP5guPvLO1M6=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ms. Laurel was such a big help. She was very knowledgeable and insightful.",
"date": "2025-06-04T13:25:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Ms. Laurel provided such knowledgeable and insightful assistance. Your positive feedback means a lot to our team.",
"replyDate": "2025-07-10T00:40:37.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
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"author": "Reginald Bright",
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"rating": 5,
"text": "",
"date": "2025-06-02T21:11:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Reginald. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2025-07-10T00:40:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cd7a32b9-4264-44ca-b877-8df7e18c735a",
"author": "CMD DANK 843 WE GET IT",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKAulq8bYWntl-85QtKHAXsvAuTNgafKDSO-Hwv4uMmZgRE0Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Really good ppl",
"date": "2025-05-19T15:19:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your positive experience with our team members. Thank you for the kind words about our people.",
"replyDate": "2025-07-10T00:40:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c6551fd5-fc76-4576-8c3a-fa70c35a2b43",
"author": "Shawnta Morrison",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWpY4Tz9dt1Xg-2UA72R_O5nd4WVMvVSpdSf-bUspH0ohI0dtY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great Customer Service!!!",
"date": "2025-05-16T19:41:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear about your great experience! Thank you for your feedback.",
"replyDate": "2025-07-10T00:40:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d9f9ffcb-2c0c-445f-92eb-8b2adec40695",
"author": "A E",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ64Fp4LnHxqTxwcdAFP8qwI99QsrwNS89IXxnfgd8bj6eA-MY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Reserving the storage space online along with the in person staff assistance was excellent!",
"date": "2025-05-07T16:22:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We sincerely value your positive feedback about reserving storage space online and staff assistance. Thank you for sharing your experience with Extra Space Storage!",
"replyDate": "2025-07-10T00:40:37.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "61003a42-44bf-4f39-9a97-c717c9a94a9f",
"author": "Natorris Woodard",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLMS-ez8dGOPznzA7CgS0ycQsLwR6H6HhW0fiICxmPXBN1MFA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-05-05T15:18:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a 5-star experience, Natorris! If you ever need anything in the future feel free to stop by or call us.",
"replyDate": "2025-07-10T00:40:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "95c89b85-3f99-4d04-8d11-a0e458600026",
"author": "Lataiya NicholaonParker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK3DleyMp5_ONEJvW-XgdR1n0DCa0uWj3R9PU2yusa8yuEnhA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-05-05T14:15:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Lataiya, thank you so much for the great rating! Stop by our office or give us a call any time if you need assistance or have any questions.",
"replyDate": "2025-07-10T00:40:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "79286f7c-8894-4dee-bb8d-ecab77cce499",
"author": "Jessica Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJIEfc2BiHPTniY_3fQ3fmqglIy5Dfm9lnzYT1fFszzRKfPUQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Excellent Service, goes way above and beyond, in helping finding a unit even not at her location that we needed for our needs",
"date": "2025-05-03T19:17:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback. We are thrilled to hear about your positive experience with our service.",
"replyDate": "2025-07-10T00:40:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Patricia",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXarfKsp0v09En5_7det5bFlfd2zbrXuhhBTGDQZoot9O_Fv7V4=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I've been renting a storage unit for over a year and half. I have really been happy with how they have helped me get into a unit, and I've stayed for this long because the customer service.. and Laurel is amazing.! Thank you for making the move easier and less stressful.",
"date": "2025-05-03T18:31:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your kind words and are thrilled to hear about your positive experience with us. Thank you for your feedback, Patricia Woogerd!",
"replyDate": "2025-07-10T00:40:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0084a284-2cef-49b7-a185-9abac6b48dec",
"author": "Michael Jackson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWL4MEPyqK8hOwsjvuLl-6oCSJDrFGeePqZE7Y3HRTgXkp4D88=s64-c-rp-mo-br100",
"rating": 5,
"text": "great service",
"date": "2025-05-03T16:26:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback. We deeply cherish the opportunity to serve you.",
"replyDate": "2025-07-10T00:40:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1d77cc03-0226-4052-b355-3155ff808bc2",
"author": "Alice Blake",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKHoOM1u8kud1svB_qvg6i0ylkyb8ybPEe8007yKtoiHGykiQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great visit and service",
"date": "2025-05-03T15:36:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear about your great visit and service experience. Thank you for your review!",
"replyDate": "2025-07-10T00:40:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c98b5178-bf65-4e6b-bf7c-027b6a82eb07",
"author": "Sharon Blake",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIpWEJLR1lrtRS75Y3Zhtz4gdGlzLUHdrsqmp0fU3e6AJQDIg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great Customer Service fast and quick I love Laurel thank you!!! Thank you so much!!",
"date": "2025-05-03T15:36:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear about your great customer service experience with Laurel! Thank you for sharing your feedback with us.",
"replyDate": "2025-07-10T00:40:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d6cf0986-e050-47ad-97f9-d63912cc82a2",
"author": "T Rease",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKzL7erFcZd_UFbeDLcpqko3et5XYRsh0bO5GcYyPJObDOcEA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-05-03T15:21:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5 - star rating T! We are so happy you had a great experience. If you ever need anything feel free to call.",
"replyDate": "2025-07-10T00:40:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ac594e84-0d19-4421-b1d5-69b95cf241a3",
"author": "Candy Hall",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIHWvNfeH0kLt9JhB-YYksoek9_ccGpebXYv5SEkRcoJaLxag=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-05-03T13:47:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Candy! Please let us know if there's anything else we can do to assist you with your storage needs. ",
"replyDate": "2025-07-10T00:40:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1fc66568-80f3-44b2-aaf0-3cca109cc356",
"author": "Gabriel Paulino",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW7SA6dN1Kk-0nGi-gqn3bQeQqoURCapb-_-3UBqH9x3IyU_7gC=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-05-01T19:24:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Gabriel, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything! ",
"replyDate": "2025-07-10T00:40:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1e4c45ce-acdc-4c12-a0ff-d1e9b0b7669f",
"author": "Mayra Donis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUxhQq4-KNNnZZsRLVsp1-izo91uCbFfRVdUObyEIp2uVnSeNA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lucas was great. It’s always always nice to encounter someone helpful while you’re in the moving process.",
"date": "2025-04-26T16:32:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Mayra! We work hard to meet the expectations of our customers, and we're happy to hear Lucas hit the mark for you! Don't hesitate to stop by the office or contact us if you need anything.",
"replyDate": "2025-07-10T00:40:46.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "52c050cd-1d20-4714-ba1a-de5438a6dd8d",
"author": "Dan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIoqiP9JpGf9zZzKrML-6MZrFAcEIWqCJEr5qW_3BD0FvJGrQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy access, never had any issues. Friendly staff.",
"date": "2025-04-26T15:59:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback. Easy access and friendly staff are always our priority. Thank you, Dan!",
"replyDate": "2025-07-10T00:40:46.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "bc8e02ad-75c0-4c34-94ee-c1a8bfc4e9bf",
"author": "Derrell Washington",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJErk0uq5V3_VK3kzOyZXuauPZ3C0X-xCes7gqQRkUrv_Marw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Wonderful customer service",
"date": "2025-04-24T17:02:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive feedback, Derrell Washington. We appreciate your kind words about our customer service at Extra Space Storage.",
"replyDate": "2025-07-10T00:40:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "26d26dfe-9f7c-4748-8109-1a507a00db16",
"author": "Alexander Booth",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLWJ3_y7pq46xUX53jjpZpaIoLcYv2j4xIJ7kAyX2NPxy_JJw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Lucas is awesome. He is very coordinated in his work, he makes the job seem easier when you come into Extra Space. Give this man a raise!",
"date": "2025-04-17T16:00:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your feedback is incredibly valuable. Lucas is truly an asset to our team. Thank you for recognizing his hard work and dedication.",
"replyDate": "2025-07-10T00:40:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0fbfd31f-f43b-450a-806a-df010cdde962",
"author": "Tammie Greene",
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"rating": 5,
"text": "Deborah and the entire staff were great to work with- very friendly and helpful!",
"date": "2025-04-14T22:06:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Tammie. We're happy to hear how friendly and helpful Deborah has been! Our team is here to serve you, so give us a call at (803) 335-0384 if you need any future assistance.
",
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{
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"date": "2025-04-14T20:47:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Tyler. Call us if you have any questions or need assistance with your rental!",
"replyDate": "2025-07-10T00:40:46.000Z",
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},
{
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"rating": 5,
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"date": "2025-04-10T14:54:53.000Z",
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"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Chino! We're happy you trust Extra Space Storage for your storage needs. ",
"replyDate": "2025-07-10T00:40:46.000Z",
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},
{
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"author": "Willie Chiles",
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"rating": 5,
"text": "Great people !!! Go rent from them!!!",
"date": "2025-04-08T15:52:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive feedback! We deeply cherish your kind words about our team.",
"replyDate": "2025-07-10T00:40:46.000Z",
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},
{
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"author": "Nikki Smoak",
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"rating": 5,
"text": "They are Wonderful!! Highly recommend",
"date": "2025-04-08T14:09:11.000Z",
"verifiedTenant": false,
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"reply": "Thank you for the 5-star rating Nikki! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2025-07-10T00:40:46.000Z",
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{
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"author": "Stacey Swayne",
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"rating": 5,
"text": "",
"date": "2025-04-07T20:26:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Stacey, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2025-07-10T00:40:46.000Z",
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},
{
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"author": "Meegal Downer",
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"rating": 5,
"text": "",
"date": "2025-04-05T20:09:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Meegal! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call or stop by the facility!",
"replyDate": "2025-07-10T00:40:46.000Z",
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"sentiment": "positive"
},
{
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"author": "Eric Fanning",
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"rating": 5,
"text": "Lukas",
"date": "2025-04-04T17:24:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your experience with Extra Space Storage, Eric Fanning. We appreciate your feedback.",
"replyDate": "2025-07-10T00:40:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "James Rainey",
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"rating": 5,
"text": "Great and fast service",
"date": "2025-04-04T14:58:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled to hear you had a great and fast service at Extra Space Storage. Thank you for your feedback.",
"replyDate": "2025-07-10T00:40:46.000Z",
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"sentiment": "positive"
},
{
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"author": "Lawanda Laws",
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"rating": 5,
"text": "Lucas and Laurel has been big help for my family it’s been a very hard time for us, but with their generosity and God’s will everything is possible I highly recommend extra storage 10/10",
"date": "2025-03-25T14:27:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your experience with us. We are glad Lucas and Laurel could assist you during a difficult time. Your recommendation means a lot to us.",
"replyDate": "2025-07-10T00:40:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Ruth Zuniga",
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"rating": 5,
"text": "",
"date": "2025-03-24T15:19:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled you had a 5-star experience at Extra Space Storage, Ruth! Please give us a call if you need further assistance with your storage needs.",
"replyDate": "2025-07-10T00:40:46.000Z",
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"sentiment": "positive"
},
{
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"author": "Desmond Smoak",
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"rating": 5,
"text": "",
"date": "2025-03-24T14:00:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Desmond. Thank you for leaving us a rating! Your feedback means a lot to us! ",
"replyDate": "2025-07-10T00:40:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Destiny Rivers",
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"rating": 5,
"text": "Lukas & Jennifer were awesome!!!",
"date": "2025-03-22T18:47:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for your kind words about Lukas & Jennifer!",
"replyDate": "2025-07-10T00:40:46.000Z",
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"sentiment": "positive"
},
{
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"rating": 5,
"text": "Great customer service!",
"date": "2025-03-08T19:15:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Great customer service! We're happy to hear you had a positive experience with us. Thank you for sharing your feedback.",
"replyDate": "2025-07-10T00:40:46.000Z",
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},
{
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"author": "Sue Weems",
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"rating": 5,
"text": "Laurel was friendly, knowledgeable, and got us a unit fast!",
"date": "2025-03-08T17:56:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are elated to hear about your positive experience with Laurel. Thank you for sharing your feedback!",
"replyDate": "2025-07-10T00:40:46.000Z",
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],
"sentiment": "positive"
},
{
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"author": "Andrew Lokantsov",
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"rating": 5,
"text": "",
"date": "2025-03-01T21:25:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thanks for the excellent rating Andrew! We're so glad we were able to meet your storage needs. ",
"replyDate": "2025-07-10T00:40:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVHSRt5kGM916cjo_UOgonn63V65C70Q1OUfPTcVuMeUKfxfX-Ecw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super responsive and friendly business. I recommend!",
"date": "2025-03-01T20:32:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear about your positive experience with Extra Space Storage. Thank you for recommending us!",
"replyDate": "2025-07-10T00:40:48.000Z",
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],
"sentiment": "positive"
},
{
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"author": "Breneatha Scotland",
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"rating": 5,
"text": "Laurel was very helpful and pleasant and the unit was neat and clean.",
"date": "2025-03-01T17:13:54.000Z",
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"featured": false,
"reply": "We are happy to hear that Laurel was helpful and that the unit was neat and clean. Thank you for sharing your experience with us.",
"replyDate": "2025-07-10T00:40:48.000Z",
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},
{
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"author": "Sylvia Brooks",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLVEJB332hdVp46s0oaD9ZJo0PRWL9Yu6sm6vZRZYKgmBpXIA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-03-01T15:13:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Sylvia! Please stop by our office or call us if you have any questions.",
"replyDate": "2025-07-10T00:40:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Darryn Foley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJoD8IBz8K8JS-cqnveOqyQAj-0d2_bpjwbLs6SWE1cD3cHjg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-03-01T14:59:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Darryn! Thank you for being an Extra Space Storage customer. ",
"replyDate": "2025-07-10T00:40:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Barkley McCoy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKtIoHdx0Pel9gb65ljopcehLceKUOUhuvuswT84sK86CFaQQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-03-01T14:04:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Barkley! We are here for you if you need anything.",
"replyDate": "2025-07-10T00:40:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Jonathan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVv1U6yGxp6sCIB2CnmL5m8NUlTIN0bAFCvkBLxht5FqvC8WPg-7Q=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Laurel is the best. Communication is A1",
"date": "2025-03-01T14:03:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear that Laurel provided excellent communication. Thank you for your feedback.",
"replyDate": "2025-07-10T00:40:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Sharonte Dixon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIxVcZm6L4g7MYk8k9DbV_m7TBnNfRx_ltMJ9DUonYi_883Sw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lucas was very professional and helpful with getting you what you need",
"date": "2025-02-22T20:27:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're pleased to hear that Lucas was very professional and helpful. Thank you for your positive experience.",
"replyDate": "2025-07-10T00:40:48.000Z",
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],
"sentiment": "positive"
},
{
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"author": "Quency Coats",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW53HBhy7uR_5SM2GLwYnYfx4P2A5j1IZaLoahkGbxcgmZR5N5k=s64-c-rp-mo-br100",
"rating": 5,
"text": "Laurel Lucus and crew did a great job getting me in today. Thanks for all the help!",
"date": "2025-02-21T15:50:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive experience with Laurel Lucus and our team at Extra Space Storage!",
"replyDate": "2025-07-10T00:40:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "112af9b6-f8f1-4ee1-a5ad-bc31f849d8df",
"author": "Z Scott",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJSSkNc4sAmypjyY4gHpb5UL2TX-be_YHyznKFE3W6R51fAPw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ms.Laurel is awesome, give her a raise!",
"date": "2025-02-21T14:29:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're pleased to hear about your positive experience with Ms. Laurel at Extra Space Storage. Thank you for your feedback!",
"replyDate": "2025-07-10T00:40:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5a712c7e-e89e-429e-a16b-c21f7720c55e",
"author": "Paula Mills",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKRHhyuVOpRiPPnSuCFSE8lFgkGq90w3TRrmCMdQ6Ew6uM34A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-02-18T19:58:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, Paula! If you need any assistance the future feel free to stop by or call us.",
"replyDate": "2025-07-10T00:40:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Steve White",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLtSR1xJ0nw3gtz7Jwt2p4sXPzYI0lPH3A11gM5PMX9GYF80R0=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-02-12T17:42:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Steve! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2025-07-10T00:40:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "John Epperly",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIpwBLnvz0il0jg6j3OOOueMi4A7GjwcfDu35OH0rKp-08s5Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Laurel and Lucas",
"date": "2025-02-05T17:40:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, John. We're happy to hear Laurel and Lucas provided great service.",
"replyDate": "2025-07-10T00:40:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0c9b7c0d-53ed-4c53-afab-a7005c5c994d",
"author": "South Trippin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXr9p06QGhfPak5duzIluxDph5XqO8nnUR1nrJVbd4EbkP8adnd=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fantastic service",
"date": "2025-02-04T18:01:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're utterly delighted to hear about your fantastic service experience at Extra Space Storage. Thank you for sharing your positive feedback.",
"replyDate": "2025-07-10T00:40:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "80e48e61-386c-4505-8572-86d0f3ed73a9",
"author": "Kelly Leach",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLOOqFjWZDtuTujvAulbQGQxXRo-G71Gu490AukKeyJa3gDMg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-02-04T17:28:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Kelly, thank you for your positive rating! Please stop by our office or call us if you have any questions.",
"replyDate": "2025-07-10T00:40:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "62377d58-703c-4836-9968-01ccada94ea6",
"author": "Kelly Leach",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXhFwoLZ-1TV_rBzlYi9RP9aGKHWSFV3J4XEfXpILaone2A4s4=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-02-04T17:06:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Kelly! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2025-07-10T00:40:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7fcb83a0-74bc-4004-a376-ea2da7ea4f22",
"author": "Alex Hardee",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUr34tmvXw6sJVc3ElpDagd0s1GQPehD43BjfNbag6PIBfernI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service and very well rounded people working the front desk. Never felt more safe about putting my stuff somewhere in my life.",
"date": "2025-02-01T21:56:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience is our priority. We are thrilled to hear that you felt safe storing your belongings with us. Thank you for your feedback!",
"replyDate": "2025-07-10T00:40:48.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
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"author": "Marcel Shepard",
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"rating": 5,
"text": "Very great place. People working there are pretty nice",
"date": "2025-02-01T21:56:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are utterly delighted to hear that you had a great experience at Extra Space Storage. Thank you for your feedback.",
"replyDate": "2025-07-10T00:40:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Gage Lee",
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"rating": 5,
"text": "",
"date": "2025-02-01T21:56:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive rating Gage! We are so glad you trust Extra Space Storage with your belongings. If you need any assistance in the future please do not hesitate to reach out.",
"replyDate": "2025-07-10T00:40:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Dolo Scar",
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"rating": 5,
"text": "",
"date": "2025-02-01T20:03:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a 5-star experience, Dolo! If you ever need anything in the future feel free to stop by or call us.",
"replyDate": "2025-07-10T00:40:48.000Z",
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"sentiment": "positive"
},
{
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"rating": 5,
"text": "Luka’s is the man!",
"date": "2025-01-22T17:06:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're excited to hear that Luka's is the man! Thank you for your feedback.",
"replyDate": "2025-07-10T00:41:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"rating": 5,
"text": "The most amazing staff I’ve ever encountered with a business. Ms. Laurel is the best!",
"date": "2025-01-20T22:45:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear about your positive experience with Ms. Laurel at Extra Space Storage. Thank you for sharing your feedback!",
"replyDate": "2025-07-10T00:41:12.000Z",
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},
{
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"author": "Bre1",
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"rating": 5,
"text": "",
"date": "2025-01-20T16:45:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Bre1, thank you so much for the great rating! Stop by our office or give us a call any time if you need assistance or have any questions.",
"replyDate": "2025-07-10T00:41:12.000Z",
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"sentiment": "positive"
},
{
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"author": "LaNese Claibourn",
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"rating": 5,
"text": "Awesome experience….Thank you Laurel :) went above and beyond!! Definitely recommend this storage facility!",
"date": "2025-01-17T17:35:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, LaNese! We are thrilled to hear about your awesome experience with Laurel at Extra Space Storage.",
"replyDate": "2025-07-10T00:41:12.000Z",
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"sentiment": "positive"
},
{
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"rating": 5,
"text": "",
"date": "2025-01-16T19:04:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Portia. We're glad we were able to assist you with your self-storage needs. ",
"replyDate": "2025-07-10T00:41:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Cincere Haile (CINSPERATIONAL)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWz6yjCMwzB74tymCRNlLcuU3WhL1p8ocrkQ9Y44rjL8hBIcSA=s64-c-rp-mo-br100",
"rating": 5,
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"date": "2025-01-16T19:03:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Cincere, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything! ",
"replyDate": "2025-07-10T00:41:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "93293fe4-d92d-4683-8a5c-a6323867ebb2",
"author": "Raina K Bryant",
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"rating": 5,
"text": "",
"date": "2025-01-15T00:34:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Raina. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2025-07-10T00:41:12.000Z",
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},
{
"id": "58ae198c-14cc-4eea-8b33-223b4ab4a74e",
"author": "Christina Vankoevering",
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"rating": 5,
"text": "",
"date": "2025-01-15T00:33:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Christina. Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2025-07-10T00:41:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8c673775-16a7-4866-8dbb-4f25980e1f05",
"author": "Travis Sica",
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"rating": 5,
"text": "Great help getting my units.",
"date": "2025-01-14T17:54:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are utterly delighted to have been able to assist you with your units. Thank you for choosing Extra Space Storage!",
"replyDate": "2025-07-10T00:41:12.000Z",
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"sentiment": "positive"
},
{
"id": "d410aa47-cbce-4482-900b-f4cf9cf7bc20",
"author": "Christina Ricketts",
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"rating": 5,
"text": "",
"date": "2025-01-13T18:33:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Christina! We are grateful for customers like you. ",
"replyDate": "2025-07-10T00:41:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Zamyra Jackson",
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"rating": 5,
"text": "MJ is great and wonderful with working with tenants! Please stop by for your next move!",
"date": "2025-01-04T19:42:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're utterly delighted to hear that MJ has been great and wonderful with working with tenants! Thank you for your review.",
"replyDate": "2025-07-10T00:41:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Donell Williams",
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"rating": 5,
"text": "MJ took good care of me. He is great.",
"date": "2025-01-04T15:16:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're pleased to hear that MJ took good care of you. Thank you for your feedback.",
"replyDate": "2025-07-10T00:41:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f4661644-b197-45c2-9286-d1beaf23d1d4",
"author": "Steven P",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXLZxiL3agiw87c5KBh_hu-GC8BtA13cY1vQbpGsGy733gYQb2n=s64-c-rp-mo-br100",
"rating": 5,
"text": "Wonderful service from a person not a machine. Wholly recommend.",
"date": "2024-12-18T20:35:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're elated to hear about your wonderful service experience with us. Thank you for your feedback.",
"replyDate": "2025-07-10T00:41:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8172ec69-6644-4f9a-a121-f9af60f1623b",
"author": "dave patterson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIoTT40U9fCplxAex_YbuTwL1ZaFUrKlWu0RPJkNq6kYzo3Pw=s64-c-rp-mo-br100",
"rating": 5,
"text": "The property was impeccable!!Laurel was fantastic! Always there to help. Amazing experience. Would use again. Highly recommended!",
"date": "2024-12-18T19:54:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear about your fantastic experience at Extra Space Storage! Thank you for your review.",
"replyDate": "2025-07-10T00:41:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "007d5a30-a7b6-486f-9f28-84d4748729f8",
"author": "Tony Rowden",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI986bG7yqekKhrBkdxIKamDNUc0gsIHoZjjqk1dNPuALtOeQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Laurel runs a beautiful site!! Amazing manager",
"date": "2024-12-16T19:53:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're pleased to hear about your positive experience at Extra Space Storage. Thank you immensely for your feedback!",
"replyDate": "2025-07-10T00:41:12.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "29d7f0d8-7ccd-4b5d-bdc8-b0b35ad5b729",
"author": "Shereen Cowick",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU-ECojrbcfJiZAYCWypFgbBvS0gQ6JBfv80IvbbEYbr-3ytEQ5PA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly and helpful!!! Great place and service!!",
"date": "2024-12-14T21:41:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are elated to hear that you found our service friendly and helpful. Thank you for choosing Extra Space Storage!",
"replyDate": "2025-07-10T00:41:12.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "539d375f-4dc8-4bee-a5b4-69b6f1323d38",
"author": "Kyra Wirtz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLgdo_XZV7etmdx9sXX_qBP6wooUFch7jMexPqj0MJQXHpyAA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very nice facility, excellent service.",
"date": "2024-12-14T19:09:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear about your positive experience at Extra Space Storage. Thank you for sharing your feedback!",
"replyDate": "2025-07-10T00:41:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "56ba6ce9-00c6-48d0-834d-963aa81e18df",
"author": "H1Capalotx",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW9K6r30T9VhfNFWUxn7ejkyAyDzsPi2ifT4IdM6AC8KigxcmQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-12-10T19:30:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, H1capalotx! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2025-07-10T00:41:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1a6d6243-f9b6-45d8-88db-e8ac709c8d21",
"author": "Brianna Sapienza",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXUhtnZlh1Jo2B4jz0YYcOsbw7iXfEQ691tYDhmNcUoWCwJJvw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Laurel was a pleasure to speak with, very professional, and answered all of our questions! Feeling much better about this moving process already!",
"date": "2024-12-10T14:49:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear about your positive experience with Laurel. Thank you for sharing your feedback!",
"replyDate": "2025-07-10T00:41:12.000Z",
"tags": [
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"price"
],
"sentiment": "positive"
},
{
"id": "4726052a-f57b-48de-9bde-d341937a3b34",
"author": "Tammy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKWqIVgMc8Iq8Eb0pJ633xgkdtKwPH_pjjv5H_8nSmrNTSFvw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-12-09T15:10:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Tammy. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2025-07-10T00:41:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9a0e04b3-8c0d-47a3-b019-e97603058aa7",
"author": "Asya Wideman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU_26mfun1QY2x1tf-cMXyoyzsCSHxEXRaXOb1iJRlL5iGLK-xD=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very c Convenient and helpful through my process",
"date": "2024-12-07T16:29:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are excited to hear that you found our storage facility convenient and helpful. Thank you for your positive feedback!",
"replyDate": "2025-07-10T00:41:16.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "431ccb77-1794-40ed-a6c7-1b4c2f921afe",
"author": "Shena Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIcy9LaKf757f6RaFqQ-1huzlKRdfwF6vB4d4vn3giJkROuNA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very good help. Very knowledgeable. Nice and clean. Highly recommend!",
"date": "2024-11-26T15:09:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're privileged to have provided you with very good help and a nice, clean storage space. Thank you for the recommendation!",
"replyDate": "2025-07-10T00:41:16.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "fe3c1858-ea9f-4beb-851a-d8137fa04124",
"author": "Beasha James",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWbHST2hySUU8V6dtbWzz13E6oPUA0M1MPWrGR3fdeufGIRURrSTw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Always a pleasant experience. Visited the location a few days ago. And I must say I am still very happy with the service. I would definitely recommend this location. P.S. best staff I have encountered",
"date": "2024-11-25T13:39:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're delighted to hear about your amazing experience with Deb at Extra Space Storage. We appreciate you sharing your feedback about the simple online rental process and Deb's helpfulness. Thank you for choosing Extra Space Storage!",
"replyDate": "2025-07-10T00:41:16.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "4aa3c9ce-89b3-4620-8ff6-9bcf328125ab",
"author": "Kristina Dear",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWl0L6mxdbvQjoScCC5n61sv0Xh0zOO_izV4uoG2n-McR6Kc3Iz=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-11-23T18:29:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Kristina! Please stop by our office or call us if you have any questions.",
"replyDate": "2025-07-10T00:41:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "24d8402d-7f44-4b97-816e-48a8ec96de11",
"author": "Desiree Gary",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUna61PvqKPqz6LafCatvBOoJLrCHuBZNE2LRZm7dGLbnzKu_4=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service and very clean",
"date": "2024-11-23T16:37:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback. We're glad you had a great experience with our customer service and clean facilities.",
"replyDate": "2025-07-10T00:41:16.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "96788d1e-3511-440b-98f7-8d8e6f968fa9",
"author": "Wanda Denton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVU6IDyvvYeJFYgOFzbiJiPQCRIWf5-F9DXSs3i6cGkwyhntuDJrg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "MJ was very nice. Great facility and location. Everything is clean. Excellent customer service!",
"date": "2024-11-22T19:14:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're pleased to hear that MJ provided excellent customer service and that you found our facility clean and in a great location. Thank you immensely for your feedback!",
"replyDate": "2025-07-10T00:41:16.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "05922232-f546-40d9-be85-cb3e23923898",
"author": "Tonya Cobb",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLIB-GHTjOY05OxzUAyVnLq9q5aAxYnXMbUeBgZ1rKHbJJ71Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-11-08T17:34:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Tonya! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2025-07-10T00:41:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "30b070d2-d464-4824-b1c0-4cd083632993",
"author": "Randall Maples",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJQ2xUGpRy40T5puD6L04qOTPRNVnqOGAUKVcRUZN-YZtG2oQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-11-05T00:29:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive rating Randall! We are so glad you trust Extra Space Storage with your belongings. If you need any assistance in the future please do not hesitate to reach out.",
"replyDate": "2025-07-10T00:41:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d610c352-f15e-4f11-b6f6-b896a8d67d47",
"author": "SVLB Maree",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ3LzklQboVUS4GWuqokc907AUWTsNyqVc-MOv3cF6E5Zq54Pg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-11-04T21:21:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a 5-star experience, Svlb! If you ever need anything in the future feel free to stop by or call us.",
"replyDate": "2025-07-10T00:41:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Shelby Brayton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLu-2D_H9um-hmiOlEebjanxlor2DFVMvqAv8nDQ0svQNUwdQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-11-04T14:38:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Shelby. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2025-07-10T00:41:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "vince sneed",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ1k-_6OCK21fwzMoHCWxXyBxZK6fLvb30m8o2V1aTAwemVtQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-11-02T20:36:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Vince! We're so glad we were able to meet your storage needs. ",
"replyDate": "2025-07-10T00:41:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8475307d-e98d-41ae-8c27-20822e11bff0",
"author": "Steven Turentine",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV-VTYRwSWHZfPfGtcLTiIZZQkuSno_qbHFoSbV9o86zA1FqOg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-11-02T20:34:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Steven, thank you for your positive rating! Please stop by our office or call us if you have any questions.",
"replyDate": "2025-07-10T00:41:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0b9236ef-0939-4005-b0e6-73ca29deab5d",
"author": "Jon Dunlap",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWlZGgkfC-JBKLfFG55ifqOdgverRW5S-Aj5uQqaFR-Fx6B4AIZ0g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-11-02T20:29:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Jon! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2025-07-10T00:41:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "190fb87f-e058-4fa5-b9f4-4604e8c8b957",
"author": "Liston Singletary I I I",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXZnciG6usY9_B1IfE-tGObHEfMDIkTCfFTT2dyJgDnMVUyl6SX7g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very courteous service with affordable rental cost for units.",
"date": "2024-11-02T20:01:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are ecstatic to hear about your positive experience with our courteous service and affordable rental costs. Thank you for your feedback!",
"replyDate": "2025-07-10T00:41:16.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "58771f17-6de9-4f9a-8bee-ccb7ac86a14b",
"author": "el flaco izquierdo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUQr9y19sxg3gQRwv8Z7Rw4Psvqjy5287ypfYVKpRUEC8Cu27dz=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-11-01T16:10:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled you had a 5-star experience at Extra Space Storage, El! Please give us a call if you need further assistance with your storage needs.",
"replyDate": "2025-07-10T00:41:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e3d6da42-063b-4290-8567-c7ad2eaaddd6",
"author": "Mario Castillo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWdIYwNp4ws6JFAy7YTUerJQHnfaC6BrcV9cA4m_4_S2NhAwBRU=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-11-01T14:38:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Mario. Thank you for leaving us a rating! Your feedback means a lot to us! ",
"replyDate": "2025-07-10T00:41:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2754b550-c6d7-4b3c-8b6d-48f99ecd85a4",
"author": "Addison Motter",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLyyDGNiqR6yHnRlamCD0NydUzjmGR-coYQbTJJjRXj28KL=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Laurel was very helpful and kind.",
"date": "2024-11-01T13:56:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're ecstatic to hear that Laurel was very helpful and kind. Thank you for sharing your experience with us!",
"replyDate": "2025-07-10T00:41:16.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3e18b1af-593b-4666-b54d-c7c72b4dd36f",
"author": "travis lee",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUE8Nt9zM1PALzTplwu-ItzNhUEQlZIDYynx2KOBtcy4c_p4p7k=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-10-12T18:00:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, Travis! If you need any assistance the future feel free to stop by or call us.",
"replyDate": "2025-07-10T00:41:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bb626db2-f213-4b32-9142-26cfafe26321",
"author": "Dominic Peterson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL3Z8Rsw5IXaJHbcMTJN0jO8UzucVGl6_87ptFp0R7BaSBEMw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ms Laurel was a delight to deal with. She allowed us to look around, gave us a quick experience and checked other facilities for us while we were there.",
"date": "2024-10-07T17:19:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're utterly delighted to hear about your positive experience with Ms. Laurel. Thank you for sharing your feedback!",
"replyDate": "2025-07-10T00:41:16.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "e205f8eb-35c9-4ba6-a494-bff8aeb9c7fe",
"author": "Alexis “Lex” Rich",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVRac93A1wscjRGzUhbn9LeChSuC8xb--Bf-1lFJgID6QuK8bgYcg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Laurel’s the best! Helped us get in and out with no issue!",
"date": "2024-10-05T17:33:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear Laurel provided excellent service to you! Thank you for your review.",
"replyDate": "2025-07-10T00:41:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ad492131-5a31-4b76-96ce-b742857f0f07",
"author": "SydneyLaurenn",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV_kcMiWVrWujS_2dan1YKsVgjbjrlxZRxq92oO4rWlOWW0OVI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Laurel was so help! We had a great experience",
"date": "2024-10-05T17:32:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback! Laurel was glad to assist you.",
"replyDate": "2025-07-10T00:41:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9a0e11d6-9e9a-407f-885a-41f61d62349b",
"author": "Kira Moore",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocICqfD8OJZg4BtRy6vgEHMsU15v_nQ-9IRDr9qDn4XM7CAUrg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place this is my second experience the staff is always a pleasure and the facility is always clean and tidy",
"date": "2024-10-05T17:23:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy to hear about your great experience at Extra Space Storage. Thank you for your kind words!",
"replyDate": "2025-07-10T00:41:36.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "7f1f5afa-2e72-4063-b587-b9cbeeade3d2",
"author": "KENNETH WHITE",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI73XOj7mhs7X-FpTArV1zSwFrcw1Va8s9pjb_zSAxNipiNTkE7=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I recommend this facility to anyone that looking to deal with great customer service. I was greeted with a smile and toured with an employee that explained how the facility work. Ms. Laurel is a great asset to your company. Thank you",
"date": "2024-10-03T21:16:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kenneth, we appreciate you taking the time to share your experience with us! We agree, Ms. Deborah is such an asset to our team! Thank you for choosing Extra Space Storage for your storage needs. Stop by our office or give us a call at 888-786-7243 at any time if you need assistance or have any questions.",
"replyDate": "2023-07-10T00:41:36.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "537855b9-e20f-47eb-aa52-4f4fc6c66d93",
"author": "Ujima Jackson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIYSguLMjJXO_qrTSHkcP6tPKc0AVyaQVAve119PLHaEd4wQQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Laural was fantastic",
"date": "2024-10-02T13:50:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your review is appreciated, Ujima. We are happy to hear that Laural was fantastic!",
"replyDate": "2025-07-10T00:41:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a93a4289-334b-4d59-8b62-331fcbf33031",
"author": "TJ Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV--NlbH36LiqSP4xQE1CrkbUO53bGoLmvwJo4UO9_nsUeAhzU=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-10-02T13:18:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to leave a rating, Tj! Your feedback means a lot to our team.",
"replyDate": "2025-07-10T00:41:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b544adfd-0928-48ae-b3dc-108f08c7c5c7",
"author": "Joe Mitchell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVJ36iuwm-GEfjXHk-7iLmOvfasYMLpEKozr-rfUMVEthr8iQFB=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-10-01T19:40:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Joe! We're happy you trust Extra Space Storage for your storage needs. ",
"replyDate": "2025-07-10T00:41:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "101ee056-f90d-4291-a1bf-131c2d9b481d",
"author": "Kei Vonciel",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWZ0Eg-GGVdR10xYLF1wgdzmstZveTcYg0Xq36Ki6Kx0ZZw3wjd=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-10-01T16:29:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kei, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2025-07-10T00:41:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "216397c6-0825-4d14-9bfa-d35947a5fec1",
"author": "Ivan Frias",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXjJ1LoURuaiayc7WuQMsg9hhcRfgyZcBoEWQlrJ7uNhdqh7CyK=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service and support. Great online prices.",
"date": "2024-09-27T16:10:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are utterly delighted to hear about your great customer service experience and support. Thank you for sharing your positive feedback!",
"replyDate": "2025-07-10T00:41:36.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "61981446-c157-40cf-94f3-11bf116fc297",
"author": "Alexis Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKsxdxIE1UUM4-YLu9S3iUVOixQKqtOlQaswoG3znnLfDbptA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I’ve used this location for a little over a year and a half. I used a small air conditioned unit. I loved it! I had no issues with getting to my unit or any issues with the staff. Anyone I’ve encountered has always been very helpful. The price was great since I only needed it for a short amount of time. And this location had the best deal for the size unit I needed. I would definitely go back if I need a place for storage again.",
"date": "2024-09-21T18:05:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are excited to hear about your positive experience with our storage facility. Thank you for sharing your feedback!",
"replyDate": "2025-07-10T00:41:36.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "72db6840-a174-4ab3-ab18-2ec18174a06f",
"author": "Abbie Thomas",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX1ZePJhunWBT1LEE5BTGariJ9IisFJbUBfM16HCWacr53VWR9a=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-09-21T17:55:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Abbie, thanks for leaving a rating! We're happy to hear you had a great experience!",
"replyDate": "2025-07-10T00:41:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Martel Tucker",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXuChXLQIvq-TwADT5iWuVPKTMTF6XBTRGrhIXTi8ls64e97O6r=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-09-20T13:45:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, Martel! If you need any assistance the future feel free to stop by or call us.",
"replyDate": "2025-07-10T00:41:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cdea3240-7726-4a48-a902-dc19743a72c0",
"author": "Kalisha Middleton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL9RTAbE2zNT1PelbxxZRNAdLfzIr96FXc5bZPofjbU5rCNEQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Debbie was an amazing supporter during this process. If you are seeking a speedy process with great customer service seek no further.",
"date": "2024-09-13T21:22:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your kind words, Kalisha. We greatly appreciate your feedback.",
"replyDate": "2025-07-10T00:41:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ad8a6b58-c95d-4992-8e9a-d8c270bfb923",
"author": "HomeTeam Music",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU2kSZkQ3uRqWyrERX5wTGCM6Ly5HKdytp5zpwvAQGLeXOXsFw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great guy. Lukas was great and very informative.",
"date": "2024-09-09T16:31:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are ecstatic to hear that Lukas was great and very informative. Thank you for your wonderful feedback.",
"replyDate": "2025-07-10T00:41:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ef104170-8b97-4d71-a30e-56c14196bb6d",
"author": "Sonya Moody",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK7FpAPWD5Qtjw1kPQxIzDBFXxqwt_GLkb5XKiA4IgrKccCuA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-09-06T14:50:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Sonya! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2025-07-10T00:41:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Ananda Simpson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWw2bOfAu5WpRomHfE2Lyao7myxg-xoYfEsfzJY-1TFxuAtSSGhbA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Lukas rocks! Very helpful, great handyman",
"date": "2024-09-04T14:31:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're ecstatic to hear Lukas was very helpful and a great handyman. Thank you for sharing your experience, Ananda!",
"replyDate": "2025-07-10T00:41:36.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "65078bc7-ed3f-4770-9215-f55e8e0d9993",
"author": "Chris Weeks",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL7t0EQzzQFxop2sDvkxdpRbwZlZu2lUsH-4Ejq2YJLS48_4Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-09-03T18:45:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Chris, thank you for your 5-star rating! We're so glad you had a good experience with Extra Space Storage. ",
"replyDate": "2025-07-10T00:41:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f97f1702-064c-4911-a041-c23f220e9b3e",
"author": "BIG_ Stackz95",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK3m3ytsEYaEAiLCOIaelVIoQp1TnvofiHdlhshNeeE1k6gnw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lukas was a great guy, he has a really good attitude and great personality. Really made this easy.",
"date": "2024-09-03T14:18:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're elated to hear Lukas provided great service with a positive attitude. Thank you for sharing your experience with us!",
"replyDate": "2025-07-10T00:41:36.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "55aea31e-7c6b-497e-ae81-8ba47ac99071",
"author": "Jazz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWUeOJkz3Thpfp0hSrjTVxDa7PP4mQdxoGkdpAqXUVaT4E5447D=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Lukas was awesome with helping me get my storage unit !",
"date": "2024-09-03T14:17:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire Lukas for helping you with your storage unit!",
"replyDate": "2025-07-10T00:41:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8ff1a10e-38a7-4ccf-bb33-c141f74c353e",
"author": "Melissa Mills",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLTDeQhZoNlmYhA42HmWYOUvIVhCdkVHSNpfx81-RaCSXX2Rg=s64-c-rp-mo-br100",
"rating": 5,
"text": "This storage is the most professional, cleanest, and customer friendly I've ever used. Ms.Deb and Lucas go above and beyond to ensure customer needs are met. Very thorough with their processes and I will only spend money with them because I know it's appreciated. Thank you",
"date": "2024-08-26T13:46:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled to hear about your positive experience with Extra Space Storage. Thank you for your kind words and for taking the time to share your feedback! We're glad our facility meets your professionalism, cleanliness, and customer service expectations. Our team strives to provide the best possible storage experience for all our customers.",
"replyDate": "2025-07-10T00:41:36.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "ccdb43a7-115e-4f1b-9a57-8cfa21e42ee5",
"author": "Daniel Greene",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVWhK12mYNII-2B6lkkgPX6toX6_5WGAqEQWodvb8vsjg2oZT8pIg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ms. Debbie was fantastic. Helped me find a smile on a tough day & efficiently directed me in ascertaining a unit that met my needs!",
"date": "2024-08-23T18:29:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear that Ms. Debbie was fantastic and helped you find a smile on a tough day. Thank you for letting us know.",
"replyDate": "2025-07-10T00:41:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5f800993-4a57-4127-94ae-b7d47f731dce",
"author": "Ferdanand Wheelings",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIQPeyZwxX1zpk9upV83_wGDZo3oegZ5657s8ScAXh58Zpfsw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mr. Lukas was very friendly and helpful. He needs a rise if all customer service workers are like this the world would be a better place.",
"date": "2024-08-20T18:31:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear that Mr. Lukas was very friendly and helpful. Thank you for sharing your positive experience with us.",
"replyDate": "2025-07-10T00:41:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a6c9b9bc-084b-4a62-9bc7-b159169b5724",
"author": "Michelle Wilson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ2F8eHzfSopoh7MQWXQxQnZ0ZSfWD3eAvOR0Zv-Z8fJ3CNWA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Debbie is one of a kind, she rates at 22 stars. She puts people at ease with her energetic,friendly and helpful personality.",
"date": "2024-08-10T14:13:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience with Debbie is greatly appreciated. Thank you for taking the time to share your feedback.",
"replyDate": "2025-07-10T00:41:56.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "265826c5-04ac-4097-8b97-4f3d8b2e53e2",
"author": "Jose Mack",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXjfopsLOTpPn8wxIU_Ex_eXuJXX5vqkx0OF71ny3FwDykXHe60=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "MRS. DEB IS OUTSTANDING AND HAS EXCELLENT CUSTOMER SERVICE, SHE DESERVES A $20 RAISE PLUS BONUSES AND INCENTIVES",
"date": "2024-08-04T22:34:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your positive feedback, Jose! We're glad to hear that Mrs. Deb has made such a positive impression on our customers.",
"replyDate": "2025-07-10T00:41:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "998f0bf6-17de-489e-9b67-bf7f61950829",
"author": "Sara Mack",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLvSD0G1Tka7T29ZN-Lr3msd_qU02EUeGH_iXXd3LbjPmxsIA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-08-03T23:52:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Sara! We are grateful for customers like you. ",
"replyDate": "2025-07-10T00:41:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0da04ab9-0a2b-4bf0-9dc8-c09ac65860a3",
"author": "Hannah Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVlxf9yf2Mug66PhE1EPrCXtujTty8ShgQaCgzAHOWLUNp7dCfglA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful and funny and a really great communicator",
"date": "2024-08-01T19:03:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're glad to hear you found our staff helpful, funny, and great at communicating. Thank you for your kind words, Hannah!",
"replyDate": "2025-07-10T00:41:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fae4fa25-6764-40a6-bdac-fd06aaab134b",
"author": "Larry Welton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI13i21dkE32QjvKnXm1DgfxUvRTfLeID5mOtt0rFauqpGVuQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Michael was very courteous! He went out of his way to check on me and my needs. Great property, clean and easy to maneuver.",
"date": "2024-07-16T15:50:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for your kind words, Larry! We're glad to hear that Michael provided excellent service and that you found our property clean and easy to navigate. If you ever need anything, don't hesitate to reach out to us at (803) 335-0384.",
"replyDate": "2025-07-10T00:41:56.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "8a39e755-2fff-4508-9e04-bae3e1d64583",
"author": "vernisa thomas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLewopdh9_NQ2o4tDPtvR1LqibGrCbtOy6PQ6Mhfs0EBT-Tmg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-07-16T15:38:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Vernisa! Don't hesitate to reach out if you need anything! ",
"replyDate": "2025-07-10T00:41:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1e4ad0a3-41a8-49dc-821b-37b1eb192420",
"author": "Elizabeth Lynn",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU73G6oKqHTyAKSkrlZZLS1_sW1Pro0taGGH2V3fv2i4fsL-j1EXA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-07-16T14:10:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Elizabeth! Don't hesitate to reach out if you need anything! ",
"replyDate": "2025-07-10T00:41:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b2a74680-9d91-45c8-8fd7-f3930b7f7880",
"author": "R. Lee",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKhSiXqit_XCII5rcCeWOpSp6sCLDbRj5qyehwXdeqaY3fQJQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-07-16T14:10:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, R.! Don't hesitate to reach out if you need anything! ",
"replyDate": "2025-07-10T00:41:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "740f7195-fe67-4b1e-91f6-af2d15a5caa5",
"author": "Nineround Forestdrive",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUiZtyTuc8SaumwbLgOPPrB1bmgGkPb_TLh0QWcRt5wUf4DiX4=s64-c-rp-mo-br100",
"rating": 5,
"text": "No waisted time mission complete.",
"date": "2024-07-15T19:39:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your positive experience with us. We are glad to hear that your mission was completed without any wasted time. If you ever need storage space again, don't hesitate to reach out to us at (803) 335-0384.",
"replyDate": "2025-07-10T00:41:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "beba33dd-00a7-41be-9b56-cd746b3a358b",
"author": "Tarnishia Jenkins-Jackson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVyXtkyNKckurI_leSm4eRIn2dB7U3S1xwuybttXX4KKer9oYaE9A=s64-c-rp-mo-br100",
"rating": 5,
"text": "The customer representative Debbie was awesome!!!!!! She was very knowledgeable and helpful to make the best decisions. Thank you for making this transaction easy. Highly recommended 👌 ♥️✨️",
"date": "2024-07-04T00:12:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your positive experience with us! We're glad Debbie was able to assist you and make your transaction easy. We appreciate your recommendation and look forward to serving you again in the future.",
"replyDate": "2024-07-10T00:41:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6b36f137-9f33-4d90-8c50-17ca216f9de0",
"author": "Bertrand Jackson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXKVu26bGbHVGfUZhw-IpU4BJXarMR_sVEaR0sv9CeNw9wEPv1x=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-07-03T15:00:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Bertrand! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2024-07-10T00:41:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f49eb680-28e9-48ee-96a4-f1102329f580",
"author": "Ernest Bates",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI3aIbF6pXoFPg1VSyuCt6ucn1GkETJzUdMqaTrd5Ra_kmRrw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Debbie was very pleasant and nice. She helped me with getting everything set up. No problem with getting through the rental process everything was very easy.",
"date": "2024-07-01T16:48:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are ecstatic to hear that Debbie provided you with excellent service and made the rental process easy for you. Thank you for choosing Extra Space Storage!",
"replyDate": "2024-07-10T00:41:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f6198074-f29a-40a8-96ca-7c03affe8e8c",
"author": "Jaquana",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIBylqFJITkSgMJ38X0bjXRHVq7uglgYzgkauy6HtGYFIBXwg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ms Debbie was so helpful and nice. Thank you Ms. Debbie",
"date": "2024-06-29T17:46:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you Ms. Jaquana for your kind words about Ms. Debbie. We are glad to hear about your positive experience.",
"replyDate": "2024-07-10T00:41:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "631b3e3d-2786-4a9a-b8a9-8e4b0dce1664",
"author": "Steven Farray",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJaazgrhRfiln-XYQzR5UkVmTadhH2hUqK5NIlUUzCO_SBm7w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra Space has always provided me exceptional service. Their customer service is always top notch and they will work with you to meet your needs.",
"date": "2024-06-29T15:52:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're excited to hear that you've had a great experience with us, Steven. Thank you for your kind words and for choosing Extra Space Storage.",
"replyDate": "2024-07-10T00:41:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "917b0cfb-946e-4c25-a6e6-d86e7b33adc5",
"author": "Zsavette Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ0aUGdkZEIuKHhieuVDjq_W4GdGLxTP8eSQRDL_8F2pfjw5w=s64-c-rp-mo-br100",
"rating": 5,
"text": "I absolutely love this place! Debbie is the best always helpful!!",
"date": "2024-06-28T20:39:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience is our top priority! We're excited to hear that Debbie has been so helpful. Thank you for choosing Extra Space Storage.",
"replyDate": "2024-07-10T00:41:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d7fe985e-aab6-4c59-a01f-dc0a0567af7b",
"author": "jared keitt",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKop4-DGa3KqIYQpv3coyOvh84Vgv4-KpvWBTxqEvDqAeuN7A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michael is always here to help with a friendly smile.",
"date": "2024-06-25T15:30:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your kind words about Michael. We deeply respect your feedback and are glad to hear about your positive experience.",
"replyDate": "2024-07-10T00:41:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1806258f-0fea-4c10-a478-ea535132803b",
"author": "Xman Ready",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ6zRB8keas9XZoLw6fAB2Eh8ho6xJ3sN-EAUgW-5ZLoZS7qw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very nice , professional and just awesome folks to work with, place is clean and kept. Hospitality is top notch, you would thought we knew each other just great service.",
"date": "2024-06-24T16:11:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Xman, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (803) 335-0384 or stop by the office if you need anything!
",
"replyDate": "2023-07-10T00:41:56.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "16d1e1ae-e5be-4215-9236-9f98e5987a68",
"author": "Sybil Mcknight",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKT6rZOvV9ugQbqPSFnZnSuTBCOJRzwF3hX8271SAOYDeG-kD4=s64-c-rp-mo-br100",
"rating": 5,
"text": "My service was great very recommendable",
"date": "2024-06-24T14:34:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're honored to have provided you with great service. Thank you for recommending us!",
"replyDate": "2024-07-10T00:41:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9608219a-6c2a-4599-bf84-59a802bbb14c",
"author": "Michael Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUY_24r7bfDUlrTAJxdk-mlV-rziGxi1lNkzHlgC5HPjxEx2CM=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-06-20T11:44:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to leave a rating, Michael! Your feedback means a lot to our team.",
"replyDate": "2024-07-10T00:42:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "098155e4-3495-4d51-aaf8-cfe394cc8e2e",
"author": "Niecy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL5dignNvMiPGCkKdeDITiYf77CwFoae5JlL0fXNLebmWfuCV8=s64-c-rp-mo-br100",
"rating": 5,
"text": "The experience was great. Debbie was wonderful from the time we walked through the door to the end of the transaction, would definitely recommend!!",
"date": "2024-06-15T19:03:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback. We greatly appreciate your recommendation and are thrilled to hear about your positive experience with Debbie.",
"replyDate": "2024-07-10T00:42:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cdd8c954-cbad-4ea4-b72a-7c70a556c5df",
"author": "Gregory Jackson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJD6wCkmmJ6JRKxLEfmDquTGFXemmLVLGj1s08BOL9m6J8EwQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-14T17:41:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Gregory! Don't hesitate to reach out if you need anything! ",
"replyDate": "2024-07-10T00:42:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "51c96ec9-c091-43c2-bd07-a4118fdcc416",
"author": "Leeotis Glasscho",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI0nxT90iCBpVdpYNqLQutxXsk5g_ZaiIZe7v_VB0lL11cBppE=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Ms Debbie is very polite, helpful, friendly and courteous! If anyone is looking for a nice storage place that's clean and reasonable try them out",
"date": "2024-06-13T19:25:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're excited to hear that Ms. Debbie provided you with excellent service! Thanks for the great feedback!",
"replyDate": "2024-07-10T00:42:13.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "b0435786-4bad-412b-8fc3-730eb4346f6c",
"author": "Sevn Cru",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWHEgHQiilAXBLn8CQBaujgPBeHoUkGcGvgJRHGJe8Snayhw9aFow=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dealt with Deb and she was phenomenal! Gave me the best rate and was extremely friendly and professional!!!!!",
"date": "2024-06-01T14:44:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're utterly delighted to hear that Deb provided you with the best rate and exceptional service! Thank you for choosing Extra Space Storage.",
"replyDate": "2024-07-10T00:42:13.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "b3969052-6389-4d29-b586-784af2f28aa9",
"author": "John Doe",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX4o7MOPkD_uVrbnboiJN1wkwegkcGd9vFk4wX_py96pqexLJZF=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-30T17:10:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, John! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2024-07-10T00:42:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cd9c4017-9b88-46db-89cc-4882c501da95",
"author": "Robert Neal",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKQ37w48iYTqMTKJFmdzYOxtnsUDWTu-QUE15_SbsG4Qs_WHg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lukas was great made it easy",
"date": "2024-05-29T17:47:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for your kind words, Robert. We're glad Lukas was able to make your experience easy. If you have any further questions or concerns, feel free to reach out to us at (803) 335-0384.",
"replyDate": "2024-07-10T00:42:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6fa5d620-fd0e-44fe-88d4-b808a9ac1d5e",
"author": "Mitchell Whitaker",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWRiXYa3GVsWZQam5OSL_5kh2QNcf6e03PuapmyyDshjZtie8fn=s64-c-rp-mo-br100",
"rating": 5,
"text": "She is always so nice",
"date": "2024-05-24T15:24:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your feedback is incredibly valuable. We're thrilled to hear that you always have a positive experience with us. Thank you immensely for your kind words.",
"replyDate": "2024-07-10T00:42:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e9f354fd-d1d0-440c-a1f0-c4230b7301d9",
"author": "Nancy Hoover",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJCoyhOskTfl_jQorGkwZjXbipp5mn6K703ddB-aPquwTuCyw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-23T13:54:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thanks for the excellent rating Nancy! We're so glad we were able to meet your storage needs. ",
"replyDate": "2024-07-10T00:42:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b564aab9-6f08-4e1c-b7de-2c5142a0c130",
"author": "Kristi Jarvis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX6G3PuZM8k1ujqcDLuIhWaSeEPX6Jht2IceKQXCNGUnVSWbgwn=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michael was very efficient in helping with any questions I had!",
"date": "2024-05-22T21:08:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your feedback, Kristi! We're glad to hear that Michael was able to assist you efficiently. Thank you for choosing Extra Space Storage.",
"replyDate": "2024-07-10T00:42:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "039da171-7e3e-4565-a652-40b009bda748",
"author": "LovelyL",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL-qh2w4DS9FAU1TVCEMDq6V1F2c56xAo_b9JGzO0xF-aOS4g=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Debbie is also helpful and the place is very safe and clean",
"date": "2024-05-22T20:42:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your positive experience with Debbie and our safe, clean facility. Thank you for your feedback!",
"replyDate": "2024-07-10T00:42:13.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "159992c2-694c-41e3-a190-b03068152369",
"author": "Rose Goodpaster",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJmj_ixpTUwWMCPakIDEQ1gEh35VS9q1DqLxROsNHsW_Vr_mw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-22T15:10:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Rose! Please stop by our office or call us at (803) 335-0384 if you have any questions. ",
"replyDate": "2024-07-10T00:42:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "26925ef3-7fc9-4ca6-a8a3-b7e9f505ef8f",
"author": "Dakiema",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKfm3H8S1fJH1MtEFZ6I-70cDaMU0Ty6UatBvpKgQcF1zdM5Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-18T13:22:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Dakiema! Thank you for being an Extra Space Storage customer. ",
"replyDate": "2024-07-10T00:42:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b3e1b3ec-3b31-4c0c-bc04-0e07503e7019",
"author": "Eric Charles",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL1M3VMi8V49As7J3vls-WH7my_BgJwWQbIBkta3EouIgB2UA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience today.",
"date": "2024-05-17T20:16:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're privileged to have provided you with a great experience today. Thank you for choosing Extra Space Storage.",
"replyDate": "2024-07-10T00:42:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "beb04235-87a6-4dde-8f0c-6c900ce8c2b7",
"author": "Amy Paolucci",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV35va6I08Ky5jAo2qWQ0tKjITK7KofpPRPQxXQi390HUOkNX9u=s64-c-rp-mo-br100",
"rating": 5,
"text": "It was easy and convenient working with Extra Space Storage. The unit was clean and tidy. Thanks Deb and Lukas for your help!",
"date": "2024-05-17T19:40:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We deeply cherish your positive feedback and are glad to hear that you found our storage unit clean and convenient. Thank you for choosing Extra Space Storage!",
"replyDate": "2024-07-10T00:42:13.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "557c6657-66ea-426e-aaee-030dc469243d",
"author": "aminah nurudin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocImiMlUG4f2Ge2MGkbCPpHUayhForrAWWnANmyCsW35dN0tqA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ms Debbie was very friendly",
"date": "2024-05-16T19:23:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is greatly appreciated. We are happy to hear that Ms. Debbie was very friendly during your visit. Thank you for choosing Extra Space Storage.",
"replyDate": "2024-07-10T00:42:13.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b44111a6-1d9a-4113-8ea4-e472b9397b89",
"author": "Ann Thomason",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWfI7_GOCrvd3kJXJT1t_sSsEkDWIZV3BdNAYkNzkaWGFDqT2s=s64-c-rp-mo-br100",
"rating": 5,
"text": "This was a super easy process from online rental to moving in. Michael has been friendly and helpful..",
"date": "2024-05-15T20:26:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We deeply cherish your positive feedback and are glad to hear that Michael was helpful during your move-in process. Thank you for choosing Extra Space Storage.",
"replyDate": "2024-07-10T00:42:13.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0b2020e1-59e3-41f0-a03c-fa63fefaec4f",
"author": "Jennie Lewis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVpkFEbGUTl0lQfwMnSikcBAcieLjtkHv9ZnQFnh5dYsmnK89s=s64-c-rp-mo-br100",
"rating": 5,
"text": "Micheal was great, fast and efficient recommend him any time",
"date": "2024-05-15T19:29:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! We're glad to hear that Michael provided great service. We appreciate your recommendation.",
"replyDate": "2024-07-10T00:42:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a55dcb64-32d6-4561-9ebd-a259cced957d",
"author": "B Hannon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWtRgCot2ZTI509R60mHmIGVFY3A3axM1lDiTkJ_lJXts86R7k=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ms. Debbie was the most respect and knowledgeable person I know she put me in the right things that I needed if you get a storage request to see Ms. Debbie HURRY ‼️",
"date": "2024-05-15T14:55:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear that Ms. Debbie provided you with excellent service and helped you find the right storage solution. Thank you for choosing Extra Space Storage!",
"replyDate": "2024-07-10T00:42:13.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "45c93afc-709e-4e9a-aaf4-12a98c7dc4e8",
"author": "Jennie Warner",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKKQ_bmRAJSEouzEw9N-yvCTIuWOnilvp48EWPMn6umav1H2g=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is a great place and Debbie is one of the nicest people. She is very understanding and works with you.",
"date": "2024-04-26T19:52:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jennie, thanks so much for your review! We are thrilled to hear your experience with Debbie was positive and are always here to help with your storage needs! Give us a call at (803) 335-0384 or stop by the office if you need anything!
",
"replyDate": "2024-07-10T00:42:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "67756f35-c6ad-4f9b-b79f-47121e1e31fa",
"author": "Sonic Speed",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKkxcRXHWa-by6Fv9EOHHtDUK5D_k02DS638cvoRNKg-D8ASA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-04-22T18:45:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Sonic, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2024-07-10T00:42:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5464c9d2-777a-4d50-b43c-de4afeb3e5d1",
"author": "maliyah spencer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWAOOgbo3Fz_B0E-2mCtjf1r0vekc_086k8O3n5LFJsbhMYXgMV=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience. Super quick and easy to find a storage same day. Everything explained perfectly.",
"date": "2024-04-22T15:32:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Maliyah, thanks so much for your review! We are thrilled to hear your experience was great. Give us a call at 888-STORAGE if you need any future assistance. ",
"replyDate": "2024-07-10T00:42:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "394f183f-6cf7-497f-a8d8-7d709fd04767",
"author": "Siera DiLoreto",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUW-FmvX8dfhgKOS6vGs4ju32LkL8wAAPuRA94V0MbGYSAQ6XQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience at this location. Not a single issue, gripe or complaint with the unit. Plus, excellent customer service (Debbie!!!). Highly recommend.",
"date": "2024-04-20T18:52:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Siera. Thank you for the 5-star review. We're so happy you have had a great experience with Debbie. Call us at 888-storage if you have any questions or need assistance with your rental!",
"replyDate": "2024-07-10T00:42:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b3fee6b7-ffc8-4979-b93c-fb9f13a4bfd9",
"author": "Caleb Temple",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLJJBC7AyU_gXJsygQq9ZwyqWhpA6j9Dk2Aow-TUVBpt5BRPQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Debbie was a great help. Very friendly and made the experience easy",
"date": "2024-04-18T15:02:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Caleb! We're happy Debbie was able to provide a smooth rental experience. We are available at 888-storage whenever you need us!",
"replyDate": "2024-07-10T00:42:36.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d1b32b8c-00d9-476d-8404-e92b5d6aa821",
"author": "Jeremy Jordan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKH6tsLANHjSXxhnFlxYObv3Bh2VLN8CgiqTWX4Szj3OAE8vA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service!",
"date": "2024-04-18T14:47:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Jeremy. Thanks for the positive feedback. We're so happy we have customers like you. We're always here to help if you need us, feel free to reach out at 888-storage!",
"replyDate": "2024-07-10T00:42:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4a44dfc9-b20a-4a5b-a144-c32207a9055a",
"author": "HUMVN NVTURE",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUvTyIHXjB_eZ65qI3wQjSCKl-mrhiNvg0fLzOc51Sl88GiFvsj=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-04-10T18:42:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled you had a 5-star experience at Extra Space Storage, Humvn! Please give us a call at (803) 335-0384 if you need further assistance with your storage needs.",
"replyDate": "2024-07-10T00:42:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b2fa9358-ac25-4adc-8ae5-d11c6a68ba06",
"author": "Indom",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK8qp8-qQpr3Veez5Ma5NYNb6Z-S0KhW5X1_vjWgt86zn3bZw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-04-08T18:50:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Indom. Thank you for leaving us a rating! Your feedback means a lot to us! ",
"replyDate": "2024-07-10T00:42:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b8f95339-144b-4924-bc6a-8865a25f2531",
"author": "Dr. LaToya Thomas Adams",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVmAfPBK8dbfpVo4kdtORWjsQLwZyrjhAfIZu-bmMWrdBtHw0o=s64-c-rp-mo-br100",
"rating": 5,
"text": "I want to publicly thank the great hospitality from Lukas. Lots of laughter and great ease with renting a unit. Lukas is very knowledgeable about units. This was easy to make a decision for my family.",
"date": "2024-04-06T22:11:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Dr. Latoya! We pride ourselves on having a friendly, accommodating staff and are so happy Lukas was able to assist you! We're always here to help with any of your storage needs at 888-storage.",
"replyDate": "2024-07-10T00:42:36.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f34002b9-2774-42ca-b53c-960f813cab01",
"author": "CedrickNLaToya Adams",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWwm097Ie65_4ruqDXEyxn3vb8idtem9diyBUQl-frEHc6dPB0=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Lukas for taking us at the very last minute until closing.",
"date": "2024-04-06T22:08:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Cedricknlatoya! We work hard to meet the expectations of our customers, and we're happy to hear Lukas hit the mark for you! Don't hesitate to stop by the office or contact us at (803) 335-0384 if you need anything.",
"replyDate": "2024-07-10T00:42:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cb73834b-db98-4261-ac14-056475c5469f",
"author": "Valdis Haynes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK9fO1fCI1vlpxwmZtNWf8LN_-y9DKpby06lcQM5ET7INhwEA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lukas was great!",
"date": "2024-04-06T18:01:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Valdis! We're so glad we were able to meet your storage needs. We're grateful to have you here at Extra Space! Call us at 888-storage whenever you need us. ",
"replyDate": "2024-07-10T00:42:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dc3ca610-3a54-47c8-a73f-2c5a51ff6566",
"author": "Rachelle Truitt",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUKoNfOrutou3wHqeDYccdmjqaAsc5BdcQqqXlmfy5uvh0Vhkk=s64-c-rp-mo-br100",
"rating": 5,
"text": "It was great Lukas was amazing I would recommend people to this place",
"date": "2024-04-06T17:14:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Rachelle! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (803) 335-0384 if you need anything.\r",
"replyDate": "2024-07-10T00:42:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9e463fc1-3069-4ae1-81d8-398b3f7ce4c0",
"author": "George Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI3pE0xBbZ72wCAM0vJjsUT30vCqkTaRrq5P2iinrQMplq8OQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lukas very friendly and knowledgeable!",
"date": "2024-04-06T16:33:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi George, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Lukas! Please stop by the office or reach out to us at 888-storage if you have any questions!
",
"replyDate": "2024-07-10T00:42:36.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "86bd9c2e-7be5-42fc-b23e-72ffe077b036",
"author": "William Robertson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJChGMrRt5gEWDS8L9LVV3uMQQVOxOlxm9U9gb93DGqj2dq5g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lukas was very professional and super easy to work with!",
"date": "2024-04-06T14:27:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi William, thanks so much for your review! We pride ourselves on having a professional and polite staff, so we are thrilled to hear that you had such a positive experience with Lukas. Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:42:36.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a8f0f517-4aac-4258-b60f-39577a3c6e40",
"author": "Shirley Robertson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLn_tPqGErJimX2jTwpyK3jCCKa-xcabjnynnrFB7cOsLWQJQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lukas was great!",
"date": "2024-04-06T14:27:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Lukas is great too! Thanks for the positive review, Shirley. Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:42:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0586602a-9476-458d-ad69-7abd0cfb4e17",
"author": "Tamara Addison",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUzlhygaf0pKobIOHgCeHo8ql_iUM_kn60xZ8B32UGuzUx_aZo=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience! Lukas was very helpful!",
"date": "2024-04-04T19:32:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Tamara. Thank you for the 5-star review! We're so happy Lukas could help. As always, we're here to help at 888-storage whenever you need us.",
"replyDate": "2024-07-10T00:42:36.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "00d682f6-7b45-45e2-883d-238e88c6fd32",
"author": "Vicky Woods",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLZfrv7a_pFzlMxXZrzKEdrATpa7sk-Way5Ml05Ofefdr-ygA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lukas was great and helped fix my phone.",
"date": "2024-04-04T14:40:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Vicky. Thank you for the 5-star review! We're so happy Lukas could help. As always, we're here to help at 888-storage whenever you need us.",
"replyDate": "2024-07-10T00:42:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0a6bb782-f7eb-4c9a-af76-7af3c29e18a9",
"author": "Sean Cassidy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI1gpRTUxQeFquxj9RiRxsYg24bAeYmi5fYVdMppE7SVwaRzw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-03-27T20:23:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Sean! We are here for you if you need anything.",
"replyDate": "2024-07-10T00:42:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "49fcde92-941c-419a-8225-604c2d0a0f0a",
"author": "Shameika Trapp",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUPrFkojF_rATlYzVswFxs6WwybZnAI3jux6o0wk-a1fSa6sfokDg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-03-25T15:24:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Shameika! Don't hesitate to reach out if you need anything!",
"replyDate": "2024-07-10T00:42:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c0648ca9-34da-4a59-be30-d8c85f6e2c71",
"author": "yolanda sanders",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW-ExOVwKFkT8bU73qVDPmPPFy-Gm3lxDclWeHamfkY1rjmDkE=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ms. Debbie is a gem, very professional, kind and willing to help in anyway she can. Thank you so much for all your dedication and hard work.",
"date": "2024-03-23T16:47:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Yolanda. It's wonderful to know how professional and helpful Debbie has been! Our team is here to serve you, so give us a call at (803) 335-0384 if you need any future assistance.
",
"replyDate": "2024-07-10T00:42:36.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "dbb6a27e-3abd-452a-bdff-c2a17ad40d42",
"author": "Rich Fernandez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLaUV4sN5xeg_J5FTw3pRlKfiQMOc3skBGKn6f3pRMTcieG1Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-03-15T19:05:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Rich! We are so happy you had a great experience with Extra Space Storage. ",
"replyDate": "2024-07-10T00:42:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "90cf0fc5-8ac8-4e23-be7b-94126c1e1d35",
"author": "theresa mcdaniel",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWY0L2rlHY7qc_UaduXAoUbAAkNFra1kl5y4fklGO44rscgl6yn9Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Pretty great experience during a stressful time. Staff was kind and helpful at assisting me with last minute accommodations.",
"date": "2024-03-15T15:31:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Theresa! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:42:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "09d77901-38bc-4156-8d66-c05d1d0d1c21",
"author": "Clifton Lighty",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKyPlZESOG9rYAgC9c-0_tNCcZgdYLkYlKgCFRlmBQGOLXYHw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Staff is great. Property is clean and rates are reasonable. Definitely feel comfortable storing my items here.",
"date": "2024-03-04T20:27:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Clifton, thank you for your review! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled your experience reflects that! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:42:39.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "795c5306-5ec8-4a8d-9faf-3c8214fe53d1",
"author": "J P",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWjj8iiazdTA7bVRTXGk_CkkrRPcy70vkzqnp4xRaq3oJM1dwwv=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very accommodating with my move and friendly service",
"date": "2024-03-04T19:49:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, J! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:42:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5630cc52-97ce-4b5b-bdc5-1862b92e1dbe",
"author": "Anthony Howard",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIGWQY500KdxvEoQItfDd5GojR3wi1werUcSQejcqOanjuD-g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-03-04T17:18:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Anthony! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:42:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ead3c8d3-adfd-43ab-a02c-82a81bba7ead",
"author": "charles seger",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIP6hYHW_WFCx9tmqfB8KyCNeKI9muUv4bPz4xg65titXlvzg=s64-c-rp-mo-br100",
"rating": 5,
"text": "This place is amazing if you need to store a vehicle or rent for storage I recommend extra space storage on long town road and talk to Lucas",
"date": "2024-03-04T14:33:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Charles! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (803) 335-0384 if you need anything.\r",
"replyDate": "2024-07-10T00:42:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "346f1603-acc9-4814-8644-d83f68271a1c",
"author": "Skylar Casares",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXtzBK-rmrRf6uX8JQM44qxWXk_gCCLVR4vIxCI3E_Hsc4BxAFX=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-02-29T16:03:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Skylar! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2024-07-10T00:42:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "906f61cd-d8c5-4db0-a363-5f1374fc0e0f",
"author": "Jesse Folk",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUb3NkPvTLzAuQDAZ9H6h3euoUfChmHxzUZ_xZTLhsOtI7coXA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great looking facility for storage needs!",
"date": "2024-02-28T21:26:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Jesse! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! If you have any questions, let us know at 888-storage.",
"replyDate": "2024-07-10T00:42:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9a9227d0-898e-424e-be99-7a35cb55af1d",
"author": "frankie may",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVRxO2D7hoW84Jwcf3xX5rVRaZJMe2p2GWIeM_qDGJkFKegVs5GSg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very nice staff. Felt confident leaving my things there.",
"date": "2024-02-27T21:33:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Frankie! We pride ourselves on having a friendly, accommodating staff. Security is our top priority and we appreciate that you have trusted us with your belongings! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:42:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b907c54d-4b98-4cc0-aa78-ba888aa816b9",
"author": "Rich Hooks",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJV9-aezhxdxM7ssuC-RUFpEzVAhFrdz3kGrL3cW2i12OveoA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lucas was great",
"date": "2024-02-26T14:53:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Rich. We're glad Lucas was able to help! Our team is here to serve you, so give us a call at (803) 335-0384 if you need any future assistance.
",
"replyDate": "2024-07-10T00:42:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "028f5e5b-850f-41bd-bfcf-f12126c9d21e",
"author": "Antwin Boyd",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKpU1R6BYwl8uEDvHhtmb8Lyxiz2Pn0MECsAbwuQSWhvbE_GsM=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-02-21T21:42:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Antwin, thank you so much for the great rating! Stop by our office or give us a call at (803) 335-0384 at any time if you need assistance or have any questions.",
"replyDate": "2024-07-10T00:42:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d2e14e19-2e29-45d5-800f-778979a8fb1e",
"author": "Aleyah Thomas",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW4OEN9CcTt9YKxgXg2LXFjMoFqgRAK__Mf_3Gu4SmGj6ncMcPxJw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Deborah was awesome and very helpful. We had tons of space and climate controlled",
"date": "2024-02-16T22:46:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Aleyah. We're happy to hear that Deborah was awesome and very helpful! We love the climate control storage units because they do an especially great job protecting your items from harsh weather. Please stop by the office or contact us at 888-storage if you have any questions!
",
"replyDate": "2024-07-10T00:42:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a92fb78d-3376-4885-ace2-eca63ebcf327",
"author": "Michael Matthews",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVu6qOquqIqzeMOI3PJTqphIQaD0T6bxdpJyldaiAbZJj6fFQQU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great management.",
"date": "2024-02-15T17:14:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Michael. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ",
"replyDate": "2024-07-10T00:42:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0ea6fe25-5da0-4cc0-b5a4-df9c221ad2f7",
"author": "Andrew Wallace",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJJJUbsFLk2wB3Ars6GNrSHFzzr2geVa8w60P1wmgp9G4Zt9g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Recommend to family and friends!",
"date": "2024-02-03T17:55:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Andrew! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (803) 335-0384 or stop by the facility! ",
"replyDate": "2024-07-10T00:42:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "11f4e323-e14c-4077-a957-98448d3df218",
"author": "Latosha Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK296anBvxpTz7YdvsXukvvsTuKu0Z_7e6JC1v26r_1mhqeLww=s64-c-rp-mo-br100",
"rating": 5,
"text": "I enjoyed doing business with Extra Space Storage. The service is excellent and the workers very friendly.",
"date": "2024-01-26T17:35:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Latosha! We're committed to providing excellent customer service. Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:42:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7da7f102-cedb-4eac-8fc2-3d5e8e5fcc57",
"author": "Esther Yonirka Munoz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ6MEY0mp55bjlXud_PFo5zOvQa9nI0rKHCvIs16tuBaXtE2w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service! Debbie was super helpful and made moving in and moving out a breeze. Will definitely consider Extra Space Storage in the future, I need to store things. Thanks!",
"date": "2024-01-25T17:23:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Esther, we are so happy to hear that Debbie could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! We're here to help with anything else you might need at 888-storage.",
"replyDate": "2024-07-10T00:42:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2d0a81b6-3382-4f04-bd17-c4827d63dcf5",
"author": "Jason Smalls",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXED_ktlC7lgkjjRZtNXSsY1ZY3tuVHQVcW7HBWJl_kkp82I_om=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Deb and lukas are great!",
"date": "2024-01-22T22:31:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Jason! We pride ourselves on having a friendly, accommodating staff and are so happy Deb and Lukas were able to assist you! Please stop by the office or call 888-storage if you need anything.",
"replyDate": "2024-07-10T00:42:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3e7ef4dd-57aa-4ac8-a6fd-1c5003358334",
"author": "Jay Cutta",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUucjT8xIoclLJA-dy2o9Fpl8lLQd35SGrRP6pM5r1IMzCLjYqe=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-01-20T19:44:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Jay, thank you so much for the great rating! Stop by our office or give us a call at (803) 335-0384 at any time if you need assistance or have any questions.",
"replyDate": "2024-07-10T00:42:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2951b985-33fd-46c2-8a54-a573fcdd6152",
"author": "Sherry Davis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKiQZ5Q2yIwppsE8WEb3Gw_mCRBJDkXSusqDt96yjumYLEJqw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-01-17T19:42:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5 - star rating Sherry! We are so happy you had a great experience. If you ever need anything feel free to call us at (803) 335-0384.",
"replyDate": "2024-07-10T00:42:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "06d43a3a-6e83-4c6a-a1ea-0916b82993c4",
"author": "James Gore",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLturZj841kmPtIhFc7FsDDiKf1XXKk_g8dBfkARKmqKS5luw=s64-c-rp-mo-br100",
"rating": 5,
"text": "My experience with the storage unit associate was friendly, professional, and courteous. I appreciated his willing time to acknowledge me with the company, and the assurance of purchasing my unit. I had a really great experience.",
"date": "2024-01-16T18:53:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi James, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (803) 335-0384 or stop by the office if you need anything!
",
"replyDate": "2024-07-10T00:42:39.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "75c1451b-2a65-449d-8bd2-e684bd75a09b",
"author": "Dave Fosnacht",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJplhVPV9JQ7jTV6adbWJ9fuNlS1A47nmyvZ_-GkCRCKr6lWQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great customer service. Also, exceptional\nPricing and ease of use with the unit.",
"date": "2024-01-06T17:13:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Dave! Thank you so much for the positive review. We are glad you feel good about storing with us. If you ever need anything don't hesitate to give us a call at (803) 335-0384 or stop by the facility! ",
"replyDate": "2024-07-10T00:42:39.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "a347de67-22b6-4214-9a06-7907550e4d1c",
"author": "Kevin Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKOacmhA7cSCp5rBGJjjqeCwxelzHnoSdTgCdFaGl_8UPvvJQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mrs. Wheeler is one of the nicest you’ll ever meet. She went above and beyond to make sure I got what I wanted. Outstanding customer service.",
"date": "2023-12-30T00:00:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kevin, thanks so much for your review! We are thrilled to hear your experience with Mrs. Wheeler was positive and are always here to help with your storage needs! Give us a call at (803) 335-0384 or stop by the office if you need anything!
",
"replyDate": "2024-07-10T00:43:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "17556be6-30c5-4573-b6ea-506f8b77a499",
"author": "Maverick Balloon Adventures",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWcT1SWD2C4dwukv9bKrnKADXN8zYsMXACZ_HzE-jj82FNC2gQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer service!",
"date": "2023-12-20T21:23:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Maverick! We're committed to providing excellent customer service. Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:43:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "75717026-d049-44c2-b134-c60d86ac90ec",
"author": "Lila Garrick",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLNa-xSggyGIzhA-76fnfEMTWOb7DP_1hJWRQ1Xw7--gYqpOw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Service was great! Staff was always helpful with my needs. Move out was easy as well as beneficial when it came to how simple it was. Never had any issues getting to my unit and there was never a large crown at the space.",
"date": "2023-12-20T20:58:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Lila! We're pleased to hear you've had a positive experience throughout the rental process. Stop by our office if you need anything in the future!\r
",
"replyDate": "2024-07-10T00:43:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "89be3855-565a-462f-a21e-0b34e0b04e46",
"author": "Amanda Hammond",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWST0m2mmZ_hAkGfXeZaqCT8HqxGPDuLKpmpkQia7GSyblAwnW-=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lukas was extremely helpful and gave us a fabulous deal. Thank you so much!!",
"date": "2023-12-19T16:15:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Amanda, thanks so much for your review! We are thrilled to hear your experience with Lukas was positive and are always here to help with your storage needs! Give us a call at (803) 335-0384 or stop by the office if you need anything!
",
"replyDate": "2024-07-10T00:43:34.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "06c934f5-e0db-4015-8d24-5975bb65dc6a",
"author": "Donny Hammond",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXnmqEorbMxfUICvrYNJtBuawZWkYRL23vH1UqBHpS7Im20UTFL=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Lukas was great helping us choose extra space over the competitor",
"date": "2023-12-19T16:13:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Donny. We're glad Lukas was able to help! Our team is here to serve you, so give us a call at (803) 335-0384 if you need any future assistance.
",
"replyDate": "2024-07-10T00:43:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a148ff83-229c-4759-af14-00c3243f6ee3",
"author": "Leona Gill",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL5sfrgjO2rSLXnni2xSNBnrj88nSU_bK4zuwUZR4BKGvxR0Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lucas was great!",
"date": "2023-12-17T16:10:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Lucas is great too! Thanks for the positive review, Leona. Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:43:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7563e440-a815-44ed-bec8-6e43f0d249a6",
"author": "Shawn McCoy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKfATtGBU-0ttnTqu2JXo-uHT04WASsriEQplasyO-L0tObpw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean units and the staff was exceptional, I was having a hard time load some items and they came to check on me to see if I was ok.",
"date": "2023-12-13T19:41:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Shawn, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Please call us at 888-storage whenever you need us.",
"replyDate": "2024-07-10T00:43:34.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "f262b3df-9a81-4696-8628-598641a89c94",
"author": "XxLaughingCat05Xx",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXr2yAfre9NWR9AxNA3eQ1NTKfBgPC6Mwc6JAARB9VVcqOmqsw0=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-11-28T23:17:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Xxlaughingcat05xx! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us at (803) 335-0384 if you ever need anything. ",
"replyDate": "2024-07-10T00:43:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f47d38cc-1e1f-4240-8d0f-d43f0930eec1",
"author": "Umar Hameed",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJWZjVjBqWy1dnFDNliVwyNud712rbf9rsLUiCpb7Wi6KBjgw=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff was very helpful and friendly",
"date": "2023-11-22T17:20:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Umar! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Please call us at 888-storage if you need anything.",
"replyDate": "2024-07-10T00:43:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e1ff02d5-664f-4eaf-8add-f3b15f6984a2",
"author": "Vin Carr",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocInwix27n1ekRTrfCoHFrUemT2Ve6jwzyv33UaauKETjmQLJA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Easy everything!! Lucas was very pleasant to deal with. Extremely polite, professional and accommodating. The place was clean and organized. Definitely would recommend not only the facility but Lucas to everyone!",
"date": "2023-11-17T21:36:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Vin! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (803) 335-0384 if anything comes up!",
"replyDate": "2024-07-10T00:43:34.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "0532958b-0aaa-4254-b315-0164e6bbaa73",
"author": "Yevette Scott",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKWr7yHnMFWhExrBIfT8VUJ6n1DqS9G4K7BMHRTKtglufBsyg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Professional, courteous, very friendly and helpful!",
"date": "2023-11-17T18:27:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your kind words, Yevette! We're thrilled to hear that our team provided you with professional and friendly service. If you ever need any assistance in the future, please don't hesitate to reach out to us at (803) 335-0384.",
"replyDate": "2024-07-10T00:43:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5c9591b5-9cff-42b9-a090-6fc943d062e2",
"author": "Margaret Oswald",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIm79LsYAkMnWqJWYJWyWRrkQGcmRHqQtEMxwQIkok8GQvWsg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Best customer service ever",
"date": "2023-11-17T16:53:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Margaret, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (803) 335-0384 or stop by the office if you need anything!
",
"replyDate": "2024-07-10T00:43:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9c5db926-bb3b-435c-8e7c-69dfe463e0b4",
"author": "Tavares Tukes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLeuvcIfFE1NZ6yI62CAI44dbI_VQ3K_33mWOMrV4rfvhiQLg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Extremely easy process. One of the best representatives I've encountered. Very satisfied!",
"date": "2023-11-13T16:34:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Tavares! We're happy we were able to provide a smooth rental experience. Please call us at 888-storage if you need anything.",
"replyDate": "2024-07-10T00:43:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1a7ee5ba-2d4b-4a21-b23c-3fa805dc38c0",
"author": "Deanna Hebdon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVcsvK2i7M6SwtQyIWAu3kaY1cdi4r9J-aAha4ZCBpH1nLQUk7-jw=s64-c-rp-mo-br100",
"rating": 5,
"text": "This location has the best people working here!! They take the time to answer questions and make sure you understand everything!!! Very professional and polite. I recommend them 100%",
"date": "2023-11-10T15:25:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Deanna, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (803) 335-0384 or stop by the office if you need anything!
",
"replyDate": "2024-07-10T00:43:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6d03b901-3702-4070-9c28-dcc5b1877b1e",
"author": "Anthony Miles",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKRDjpm4JQ7xjkNl-HiB1msEETQWdUNPwfMzyBKD3ExMW8Nxg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-11-08T18:05:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for leaving a 5-star rating, Anthony! We are grateful to have customers like you. Please let our team know if you need any assistance or have any questions.",
"replyDate": "2024-07-10T00:43:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "21c6cea9-5945-4bd4-a2e6-148f6e2bfbda",
"author": "kawon williams",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWzE02slPLQYruEKCnlVO6ftkG73WalUdDKt2GIbU0o_NLVzHQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-11-08T17:42:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thanks for the excellent rating Kawon! We're so glad we were able to meet your storage needs. ",
"replyDate": "2024-07-10T00:43:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "241b0e36-8ed3-4ceb-9ac4-2989d50331a1",
"author": "Oye PapO",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXaIpW0LUsa6wow7ct81P1lwnSKEj41dM49LLtNs0BOcAcoRg1_=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ms. Debbie was extremely helpful and made the process smooth. Appreciate it!!!",
"date": "2023-10-27T14:45:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Oye! We're happy Ms. Debbie was able to provide a smooth rental experience. If you have any questions, let us know at 888-storage.",
"replyDate": "2024-07-10T00:43:34.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "c6c52b48-e493-40f2-a0c6-c4f249f09e6a",
"author": "Sheresa Braggs",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXBx4ueZSpYi-yVzk3wEq-n2TNage10StrbBfsV3I8eBYy1wnULzw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean",
"date": "2023-10-26T16:09:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Sheresa, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! We're always here to help with any of your storage needs at 888-storage.",
"replyDate": "2024-07-10T00:43:34.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "7442f8ef-3e17-44db-a0fb-b96fbc7212d9",
"author": "Kennedy McCausland",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLQ82WlbcA7pZL3PlP59dv0qas8hzflgMJkUGCpKkKCQqXJpQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mark was awesome, he made set up quick and painless.",
"date": "2023-10-24T21:44:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Kennedy. We are glad our manager Mark was able to provide exceptional customer service as quickly as possible. Please stop by the office or give us a call if there is anything else we can do for you. ",
"replyDate": "2024-07-10T00:43:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2bbec736-2b96-487e-bedc-e3af246965d5",
"author": "Destiny Hawkins",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIEfNAI4QkDNBI3qA_L9vXB7XtUN0NKfiYrSvli8cbncd1A8BY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mark made the process very smooth quick and easy. I highly recommend.",
"date": "2023-10-24T19:19:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Destiny, your recommendation to friends and family is the best compliment that we can receive! Thank you for being a loyal Extra Space Storage customer. Please email us at customerservice@extraspace.com if you need anything!
",
"replyDate": "2024-07-10T00:43:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "018ed2c4-b8f1-4be6-af4f-4c3b49eba79f",
"author": "spencer sharp",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKnMxLDlTMZiDi1eiMAqCYaFFH92XFFjAn-kDvPfVpVTIzVVQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very nice people! Thanks!",
"date": "2023-10-14T13:52:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Spencer, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Call us at 888-storage whenever you need us.",
"replyDate": "2023-07-10T00:43:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0dde9c26-5298-4706-8c69-31968034377c",
"author": "Audley S",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUAIfqp0iGMPMhNa2-NHKfdhnIWau7HHBQm9eLStFU30xNtf08c1g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly and helpful staff. Reasonable rates.",
"date": "2023-10-11T18:46:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Audley. We're thrilled you had a positive experience with our staff and rental rates. Please call us at 888-storage if you need anything!",
"replyDate": "2024-07-10T00:43:41.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "9df396d1-df2b-4ed8-af69-dccdbc2da22a",
"author": "Delone H.",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUtjwCt4eL7EBC72GStDtHmhd4KvsnpnuiFt-a3SEBsZrFFSqY=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had the pleasure of being helped by\nDebbie. The service was excellent and the way everything was explained and worked out made the process very smooth and easy. Again thank you Deborah W.",
"date": "2023-10-11T15:05:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Delone, we are so happy to hear that Debbie could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Please call us at 888-storage if you need anything!",
"replyDate": "2024-07-10T00:43:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7456ef17-acdc-4242-9001-9b1cda1a11ce",
"author": "Jason Roden",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKAZjzzlH9CBvULCCGqqJKRg9MeJ7INv2buEPlVIgMKlgWWcw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lucas did great. Was very patient as I was very indecisive.",
"date": "2023-10-04T18:46:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Jason. Thank you for the review. We're so glad Lucas could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2024-07-10T00:43:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1e950f52-d0db-4c0a-9302-f4397dd6b2cd",
"author": "Derrick Theirse",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWFV5TG47_ePi7QyxK4_rgNx040aNxGqfKZzhoanPxe76AEK68S=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service! Price was good!",
"date": "2023-09-30T15:54:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Derrick! We're committed to providing excellent customer service. We do our best to provide high quality, yet affordable spaces for our customers to store their belongings. Don't hesitate to reach out at 888-STORAGE if you need anything!
",
"replyDate": "2024-07-10T00:43:41.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "7d78a11c-0bdd-42ec-9ee7-d61f3975b731",
"author": "Whitney Davis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV1STlsBfOf37EOYTzeCsAFiqzRoFas_g2faM-V0eWSoYtDp2aQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service and very detailed on the rental information.",
"date": "2023-09-29T21:50:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Whitney, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (803) 335-0384 or stop by the office if you need anything!
",
"replyDate": "2024-07-10T00:43:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "72d1f66a-72e4-4be8-91a9-d367ed238f52",
"author": "Lizbeth Paz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ4sqUEVHFeKo4wkoiKNiXLAEKllzN6Oo5mW2Zq0ZxpgcM-wQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Rick Miller was awesome! Very helpful and guided me through every step of the process downsizing from one unit to another",
"date": "2023-09-28T21:56:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Lizbeth. Thank you for the review. We're so glad Rick could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2024-07-10T00:43:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a24be8d2-f847-492f-afe6-8567708ff974",
"author": "Rebekah Cadet",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWzYb3AGaxcSdav0-KZMPVMs6-Q91WCWyZaY2y449J-NcD-wbva=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Deb was fantastic! She gave my husband and I excellent service. We definitely recommend choosing this specific location for all of your storage needs.",
"date": "2023-09-25T15:15:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Rebekah, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Deb! Please stop by the office or give us a call at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:43:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a00dc86a-b8f8-490b-a8ba-bb22a5caa31d",
"author": "Mike Porras",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWVCsebhcOjG6rarD-eVCgdAWqbo9qzQjQD0QaNhBLrl2q6e64K=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "She was very helpful and quick, no time wasted and she showed me the lil space I was renting",
"date": "2023-09-21T17:43:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Mike! We're happy we were able to provide a smooth rental experience. Please call us at 888-storage if you need anything!",
"replyDate": "2024-07-10T00:43:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ea6be1a9-f3e1-4281-8214-c10d796b549e",
"author": "Madison Sessions",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKej-yg8FwdgtgoJIfhrjAysHd4q2745owx_Rn2j_kI_ulWsQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Deborah was very helpful. Had a great easy experience getting a storage unit.",
"date": "2023-09-16T19:19:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Madison. We're glad Deborah was able to help! Our team is here to serve you, so give us a call at (803) 335-0384 if you need any future assistance.
",
"replyDate": "2024-07-10T00:43:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "058f9c6b-d3e5-4c9e-bb04-0d90d008a37a",
"author": "Loor Loor",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKPhGyODpUF3OYUPTM53lmqkrQrD5a_A2aCymxJ3cKI7x8P1A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service. I had a great conversation while getting my paperwork situated. I’d recommend this facility to all friends and family. I feel safe with my possessions here.",
"date": "2023-09-15T13:57:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Loor, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (803) 335-0384 or stop by the office if you need anything!
",
"replyDate": "2024-07-10T00:43:41.000Z",
"tags": [
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "30a0f0b9-939f-4d5d-85de-ce46f6075ec6",
"author": "Cindy Day",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLHuzFfnOFc6gjEb3lwDyYHZOfNcCNIeIcJAZPmKtCqxQKYWQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "A huge “Thank you” to managers Deborah and Rick for making the rental proceed so easy. The Longtown Rd. Extra Storage is fortunate to have such dedicated employees who care about their customers and provide quality service! Thank you!",
"date": "2023-09-14T22:21:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Cindy! We pride ourselves on having a friendly, accommodating staff and are so happy Deborah and Rick were able to assist you! We're always here to help with any of your storage needs at 888-storage.",
"replyDate": "2024-07-10T00:43:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "334d8a30-ac1a-4be7-9cc4-8e02feeb0ee0",
"author": "Kemble M",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVJOG2XSRxhaauSupJ1EFZWPc15CESySiku0XHMNiLYkuienrkEpg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very hassle free set up! Would definitely recommend!",
"date": "2023-09-12T21:22:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kemble, your recommendation to friends and family is the best compliment that we can receive! Thank you for being a loyal Extra Space Storage customer. You can reach us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:43:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9eb84bd9-5688-4a66-800d-1303f1f3d76e",
"author": "Jeff Day",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLba6CkzyVzisHBqQu3zU9YUpoC4J2LXZ_xgAS6b7hj1nnnXQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Rick Miller met us on a Sunday 9/10/23 to let us in the gate which has not functioned since we rented a unit. We very much appreciate that he was there in 30 minutes to let us in our unit.\nThanks Rick!",
"date": "2023-09-12T17:59:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave us a positive review, Jeff! We're glad to hear that Rick was able to assist you promptly and get you access to your unit. We appreciate your business and if you have any further questions or concerns, please don't hesitate to reach out to us at (803) 335-0384.",
"replyDate": "2024-07-10T00:43:41.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "12582519-7a84-4a6b-bb90-5ded208ef613",
"author": "Maria Ehringer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWb5LAFe5Sj0w1E5b-eCKqokUAXiqJut4hU4gZ3s5YDRgXpXuuc=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-09-12T15:30:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Maria. Call us at (803) 335-0384 if you have any questions or need assistance with your rental! ",
"replyDate": "2024-07-10T00:43:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cbf7c67c-bbd4-46ad-88b6-2ce2c2d650d8",
"author": "shapitra townsend",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXV8ZJENaO1udG9X0HmugVtdg20SRhDWdTHHwQ9OxEmIm79spx2=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra Space Storage on Longtown rd is amazing! Not only is the facility clean and well kept, management like Rick and Debbie are kind compassionate and accommodating. I highly recommend renting out a storage unit with this facility.",
"date": "2023-09-02T19:27:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Shapitra, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. We are thrilled to know Rick and Debbie were kind, compassionate, and accommodating. Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2024-07-10T00:43:41.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "11541e1a-690e-45ee-9e46-4fe3fdc68b38",
"author": "Susan Vail",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI32M45pEnB-8ocZPiZv_Y6j8cqzJBKQW1bvnccaOLB0wOz0g=s64-c-rp-mo-br100",
"rating": 5,
"text": "My experience at Extra Space Storage was a piece of cake. Very friendly people to work with. Explained everything in detail. I would highly recommend.",
"date": "2023-09-01T22:12:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your kind words, Susan. We really appreciate you taking the time to share your experience with us. If there's ever anything else we can do to keep your experience great, please let us know by emailing us at customerservice@extraspace.com or calling us at 888-storage. Our team is always happy to help!
",
"replyDate": "2024-07-10T00:43:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ec154eed-e57b-4805-bc05-f793a192fceb",
"author": "Queen's Support",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJCpvgaNJiybzlAiAsFw7xIP_I4dHWykXetGCFJYlgPB2n6eag=s64-c-rp-mo-br100",
"rating": 5,
"text": "The customer service that was provided by the Assistant Store Manager [Rick Miller] was AMAZING! He helped us during the process to upgrade our storage unit. He was caring in the whole process to ensure we were satisfied and to make sure all our questions were answered. Thanks!!!",
"date": "2023-08-29T18:28:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are glad to hear that Rick Miller, our Assistant Store Manager, provided you with amazing customer service and assisted you in upgrading your storage unit. Our team strives to ensure customer satisfaction and we are delighted that Rick was able to address all your questions and make the process smooth for you. We appreciate your kind words and look forward to serving you again in the future.
",
"replyDate": "2024-07-10T00:43:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fc930c54-650e-471e-aa2b-3417e892de34",
"author": "Beverly Smalls",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKOpc7XbM_kbQsgZ-gKWVW8DFN7oXXXGUNqKT4D0VEk5HFGqQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-08-27T21:13:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, Beverly! If you need any assistance the future feel free to stop by or call us at (803) 335-0384.",
"replyDate": "2024-07-10T00:43:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "75276f5f-8a69-4d1f-a6e4-9f8fa27d6e8b",
"author": "F. Spell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUa8-tbX-nYyczLOZxxj6Cf5PmFyArGewlmiZAymLx7kKft7Iwq=s64-c-rp-mo-br100",
"rating": 5,
"text": "Debbie was extremely nice and polite. She took the time to show and explain all of my rental options. I enjoyed meeting her.\n\nFrankie",
"date": "2023-08-20T15:02:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, F.. Thank you for the review. We're so glad Debbie could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2024-07-10T00:43:43.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "09425638-11f5-40f7-b5d1-5d904990fd74",
"author": "Ahmed Reid",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX-9u71PLZAujTM1AxYhNduiN4zFchXS1ENh6iHwsEetx7_y4g=s64-c-rp-mo-br100",
"rating": 5,
"text": "The people in front office are extremely knowledgeable and helpful with what we needed done.\nThank goodness for the two of them",
"date": "2023-08-14T19:07:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Ahmed! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you need anything, do not hesitate to reach out at 888-storage. ",
"replyDate": "2024-07-10T00:43:43.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8d608439-e885-47a8-9761-84a570771b3b",
"author": "Tess Jackson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVtJr1LLcR1SovGCvaKzZGUMvWunYvvodvSlebICPe1l-SayobO-Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly and helpful service.",
"date": "2023-08-12T20:24:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Tess, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (803) 335-0384 or stop by the office if you need anything!
",
"replyDate": "2024-07-10T00:43:43.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3151200b-3929-4f4f-b2b8-100b97cfdd97",
"author": "Darren Washington",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVyiDGS4CYsk7wUYzmDli2VjJUvGYd7Mgz7l3huw7rXJY-wCqU=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-08-11T17:05:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Darren! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2024-07-10T00:43:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "02bb5a02-2db1-4a62-8118-be404259309b",
"author": "Michael Kravitz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIhwDdW8fXDeM_xB8KDjt51Y_nwGOX91ciPgswXUjhdCy8Lzg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service!!!",
"date": "2023-08-11T15:56:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Michael, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (803) 335-0384 or stop by the office if you need anything!
",
"replyDate": "2024-07-10T00:43:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1c0842eb-9f3d-46fc-ac37-f197254e7267",
"author": "Erin Anderson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU_LZ91-Gz1aYRWsTGo8YW4ug3CEe1gzCmI9esFo-zq-p-FhvE=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service helpful when problems came up with needing a few extra days for storage unit before move out date which was reasonably priced",
"date": "2023-08-08T20:34:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Erin! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (803) 335-0384 if you need anything.",
"replyDate": "2024-07-10T00:43:43.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "fd401dbb-9c94-4812-8f9a-b664373c44c7",
"author": "Travis Big Boogie Sims",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX6lN5N2kPUZzXs-uvDTkFrncG_MnA8AXXJBLSHpkGYHdl77i7a=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great location with good staff",
"date": "2023-08-07T16:20:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Travis! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you need anything, do not hesitate to reach out at 888-storage. ",
"replyDate": "2024-07-10T00:43:43.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "659d3d9b-b8ae-4796-8f42-07c9675b583d",
"author": "Kanzora robinson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLmrGSrvjkR8FSOPEWNzezORe6UuXQcxivhq1tI2BFdSNlyVA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-07-21T21:26:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Kanzora. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2024-07-10T00:43:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "423a8052-460b-43ff-85f7-0504e51abd1b",
"author": "Jonte Waller",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV_h0CaWL3jFP4803FdLYBCppfxuw1jB4S-nEiyp2Kj6s3EQqM=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-07-20T16:09:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Jonte! We're so glad we were able to meet your storage needs. ",
"replyDate": "2024-07-10T00:43:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "912f13d7-7fdd-43fd-8588-4a35bd9b93d8",
"author": "Courtney J",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWdIGR4jDeQ6dIvP77zWrvw-OTJ-Jsdc8rZTqtpgp5QQoMoKxw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful and enthusiastic",
"date": "2023-07-18T17:02:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Courtney. We're glad our team was enthusiastic and able to help! Our team is here to serve you, so give us a call at (803) 335-0384 if you need any future assistance.
",
"replyDate": "2024-07-10T00:43:43.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "68a73aaa-f2b9-4050-bdcd-b9b803ba0cd9",
"author": "Damon Tucker",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX1Qw2wRNFrNNzk-nRgVXWhC2yD6yHsNqRqSO9ri0WfdtHbLTiE=s64-c-rp-mo-br100",
"rating": 5,
"text": "Debroah was excellent. Helped me out tremendously. Sent me pictures of the different spots available. Came in was very friendly. Great customer service.",
"date": "2023-07-14T20:06:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Damon. We're glad Deborah was a tremendous help! Our team is here to serve you, so give us a call at (803) 335-0384 if you need any future assistance.
",
"replyDate": "2024-07-10T00:43:43.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "137576b3-569e-4a35-8602-283c7803619d",
"author": "Marilyn Davis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJPVU-zSKfmUynJaStRckBXj_8q_hvN5xTyVBNu0YK79drpxg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ms Debbie is everything",
"date": "2023-07-10T20:05:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Debbie is great too! Thanks for the positive review, Marilyn. Don't hesitate to reach out at 888-STORAGE if you need anything! ",
"replyDate": "2024-07-10T00:43:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c851ec82-8b68-4fd9-9a5a-8424783cfd50",
"author": "Paul Giles",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKPYuCIV2LxYWKmxkNgSOZfx_tRxnDzQPT53IFnx-oaOYpEtg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Absolutely the easiest, most convenient way to rent a storage unit and got a great rate. They sent everything via text and email. Totally painless. Was sent my unit number and gate code within minutes of completing agreement. When I got to the facility it was clean and found my unit quick. I went to the office and met with Deb. She is very professional and took care of everything I needed. It you need a storage unit this is the place.",
"date": "2023-07-10T17:11:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Paul! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. We are so glad you are satisfied with your rental rate! We're so happy to hear that your experience with the cleanliness of the facility has been positive! We're glad Deb is very professional and took care of everything you needed. Feel free to stop by the office if you need anything!
",
"replyDate": "2024-07-10T00:43:43.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "a89685ce-002c-4998-b038-d1af9dbd6944",
"author": "Ricardo Chin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXcWn5PPuPAuyPLMumLXw42lUI_68ai17ULut-BunH718fcHeN5=s64-c-rp-mo-br100",
"rating": 5,
"text": "This place has been a lifesaver for us! We are so thankful for Debra! She help us along the way with great customer service! She went above and beyond for us. We have a 35ft travel trailer and was getting tired of pulling it out of our backyard which was very difficult. Deb save the day she gave us a good spot for the trailer and we are so happy we called. Thanks Deb for all you do!!",
"date": "2023-07-07T16:38:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Ricardo. We're glad Debra went above and beyond to meet your storage needs! Our team is here to serve you, so give us a call at (803) 335-0384 if you need any future assistance.
",
"replyDate": "2023-07-10T00:43:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "08a95254-a0a8-4400-a26f-e68850994a93",
"author": "Mike Isreal",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLIMhVYGPVqZjM3ccSyRU5S6TVnBCp4dHBWZIkixRjy1cNzsA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service! Rick was awesome!",
"date": "2023-07-01T19:27:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Mike!Thank you so much for the positive review. It's great to hear Rick was able to provide you with the customer service you deserve! If you ever need anything don't hesitate to give us a call at (803) 335-0384 or stop by the facility! ",
"replyDate": "2023-07-10T00:43:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "224951e1-7b09-4040-84ef-a09fb9369aac",
"author": "Will Live",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLX0wmc07IFp34ti4WKc2JUeK1-tg-faF4CZo6Tk_BcLk2TGg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-06-29T16:22:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Will. Call us at (803) 335-0384 if you have any questions or need assistance with your rental! ",
"replyDate": "2023-07-10T00:43:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5337e0b5-4c9c-4605-bbdb-c207c3b463de",
"author": "Cynthia Brunson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ0df1myIl9hQVEz4J9CQFg8vu0isOasS0xvf3s10nNJlpR4w=s64-c-rp-mo-br100",
"rating": 5,
"text": "My time has been a great experience.",
"date": "2023-06-28T21:39:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Cynthia, thank you for your review. We're glad our team was very nice. Feel free to stop by the office if you need anything! ",
"replyDate": "2023-07-10T00:43:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "267c09be-a789-416f-8351-063bd56344fc",
"author": "Lisa Edwards",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX54whLk8cFzqn0PSZtW69VZzpEAzAWjiDm7PMi4xw-O8Z5cg8=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-06-27T15:23:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Lisa! Don't hesitate to reach out if you need anything!",
"replyDate": "2023-07-10T00:43:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6e406088-12e3-47c1-bca3-d0cd2087864f",
"author": "Debbie Gillikin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVUVzKq-nLcmoyhfdPUBubziTNB7bIfQ5vuyOgBzmkLWOS5N9mO=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "",
"date": "2023-06-26T21:04:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Debbie! Don't hesitate to reach out if you need anything!",
"replyDate": "2023-07-10T00:43:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "359c140e-1dad-4dff-8fb7-f408cf71fa82",
"author": "Sharmane Whitfield",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVG1124MOm45YW-lIlF1AbtgeAa-b4lnlzcDAd0q4AEAQIotUGa=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mrs. Debbie was soooo awesome! So sweet and helpful I’m so glad to have met such sweet people willing to help!",
"date": "2023-06-26T14:56:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Sharmane, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Debbie! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2023-07-10T00:43:43.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "39f4b9fc-f705-42cc-afc1-561558acce09",
"author": "Davishia Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXCcj_WGJeMYSoIp5OrXcb89IuIPMMBJu-b1Zo7FSKBF8FKZDI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service.\nDebbie and Rick have amazing customer service skills and great sense of humor.",
"date": "2023-06-19T22:18:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Davishia! We pride ourselves on having a friendly, accommodating staff and are so happy Debbie and Rick were able to assist you! You can reach us at 888-storage if you need anything.",
"replyDate": "2023-07-10T00:43:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ec678bd0-b7bb-4c53-b41d-6ae5914722dc",
"author": "Seth Hart",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXwCpY_5hbBIZEnU0q6yD-Sa_uvoycLW1pQDfB4CPsFxDtxUC9D=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "One of the most helpful staffs I have worked with in the rental business!",
"date": "2023-06-18T03:05:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much Seth for taking the time to leave us a positive review! We're thrilled to hear that our staff was able to provide you with exceptional service. If you need any further assistance or have any questions, please don't hesitate to reach out to us at (803) 335-0384.",
"replyDate": "2023-07-10T00:43:58.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f1e4919f-f2c5-4bda-8cd6-b196cf4144ff",
"author": "C. D. Farmer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKmG_mB74epupsI-WnIIloQhQnd_GJqyENyKpnXcR4B1t-6XAI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Deborah at ExtraSpace Storage (405 Longtown Rd, Columbia, SC 29229) assisted me with choosing a unit that would accommodate both my storage and financial needs. She was professional, courteous and convivial.",
"date": "2023-06-14T23:34:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, C! We pride ourselves on having a friendly, accommodating staff and are so happy Deborah was able to assist you! Please stop by the office or give us a call if you need anything. ",
"replyDate": "2023-07-10T00:43:58.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "cfd057b6-3e6c-4107-9299-01a909b6ef81",
"author": "Ta W",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI-OYdgchb5so9UrPmxZNcOGCSiO4cFj_BoHyYFXk8-bnPjKQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-06-13T17:55:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Ta! Don't hesitate to reach out to us at (803) 335-0384 if you ever need any assistance. ",
"replyDate": "2023-07-10T00:43:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4fea5df4-37d6-474c-817a-4f4c88f87320",
"author": "Coco Kitty",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLZKNH0ur-6PGcVTq5luA4i0cZBeZ39jwuqVItIrzkgspBxRg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Rick was very courteous and helpful. He assisted promptly, and answered any questions I had. Space was great for everything I needed to store.",
"date": "2023-06-06T21:23:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Coco. We're thrilled to know how courteous and helpful Rick has been to work with! Our team is here to serve you, so give us a call at (803) 335-0384 if you need any future assistance.
",
"replyDate": "2023-07-10T00:43:58.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0167e661-5dd4-47e5-8985-fcb1e20fd75f",
"author": "Brett Harvey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLW8QpN-HLs6MGP6FshUi0VZonMzvAyXdqwEvXAF0w7bA8tH40=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ricks customer service is hard to find these days. Did an excellent job getting me a unit. Thanks",
"date": "2023-06-03T17:18:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Brett! It's wonderful to know Rick provided you with great customer service! Don't hesitate to stop by the office or contact us at (803) 335-0384 if you need anything.",
"replyDate": "2023-07-10T00:43:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "368f0d87-ca5c-4dbe-a199-0d6a5822eae7",
"author": "Heather Hunter",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUGNTdnXyl5WicYSJ0kvdA8EiDa9XkFT0NoHfbto7j2AlnIb0SZpQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great Customer Service and Very Informative, Always helpful . Aubrey is the Greatest 🙌🏽💪🏽",
"date": "2023-05-30T19:37:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Heather, Thank you for taking the time to leave your feedback! We pride ourselves on having a helpful, informative staff, so we are thrilled to hear that you had such a positive experience renting with Aubrey. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2023-07-10T00:43:58.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2d1a609e-1066-408a-a73f-ba128a63fabf",
"author": "Adrian Lawrence",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWPSMimBwpWmYdKAH1Jr_FpBXQ8932N7SHcD0rEmHftkAGPJGa8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Debbie is excellent. Hands down the best",
"date": "2023-05-24T18:48:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Adrian. We're glad Debbie was excellent to work with! Our team is here to serve you, so give us a call at (803) 335-0384 if you need any future assistance.
",
"replyDate": "2023-07-10T00:43:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2ba3840d-2cd3-435c-b46f-e78e2a32e1a5",
"author": "Rodie Lamb",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLwnWa4NRmtcrWG2wwFcie50jX-pIosPhwZWgRfld6Hlj3rDw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-05-22T17:06:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Rodie! We're so glad we were able to meet your storage needs. ",
"replyDate": "2023-07-10T00:43:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "de51cbdf-b5a9-4a8a-adbf-39c78404b45e",
"author": "Nickpanthera a",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKz4PpzUlzo9aeUfwTF6SrF93Au89viFU578s0KXoN13rlYSg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Deb & Rick are Awesome up. good prices",
"date": "2023-05-20T17:55:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "At Extra Space Storage, we do our best to provide high quality, yet affordable spaces for our customers to store their belongings. We're so happy to hear you feel good about your rental and appreciate your business! Thanks for your kind words Nickpanthera. We're always here to help with any of your storage needs at 888-storage. ",
"replyDate": "2023-07-10T00:43:58.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "4aee6285-b4bf-4663-a768-eb28824b136e",
"author": "Mia Talley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVuvVCSrqdnJyv2Wq5wu95SRp9wQGs2qJVUUO4rPI-WQEG9hsPolQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service!\nThanks Debbie!",
"date": "2023-05-18T14:14:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Mia! It's wonderful to know Debbie provided you with great customer service! Don't hesitate to stop by the office or contact us at (803) 335-0384 if you need anything.",
"replyDate": "2023-07-10T00:43:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fae69dfd-a203-40cc-a4ff-c98e61a8dabc",
"author": "Donna Smalls",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXe0GSBcIPyZsKvE7OtJiWCqkDb7zPL-U9tt4jHwQe4Vp-aY5kS=s64-c-rp-mo-br100",
"rating": 5,
"text": "ExtraSpace storage offered a variety of units and they are moderately priced. Convenient and very accessible - 24 hours a day. I would rent a unit again, if I needed one.",
"date": "2023-05-18T13:28:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Donna! Providing renters with convenient and accessible facilities is our top priority. We're glad we were able to meet your storage needs. Thank you for choosing Extra Space! Give us a call at 888-storage or stop by the office if you need anything!
",
"replyDate": "2023-07-10T00:43:58.000Z",
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "3cf010f8-618b-4779-832c-2360bde5c378",
"author": "Joshua Lisk",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXNwRX_lm9umM2vTUxLV7R-WQDveRq1A5k9wcu_vzOm-Qsu5tg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Aubrey made this difficult time so much easier",
"date": "2023-05-17T06:35:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Joshua! We're so happy to hear Aubrey was able to make your rental process easy! Give us a call at (803) 335-0384 if you need any future assistance.",
"replyDate": "2023-07-10T00:43:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cae89aff-fbf1-46ad-8048-3996395cc403",
"author": "Bennett Wholesale Distributors",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIW73BRm6iXoH2yt_jSsu3vXK7w8a0ha5SKfxXAOPk1ED-fOA=s64-c-rp-mo-br100",
"rating": 4,
"text": "Good service, very informative",
"date": "2023-05-16T21:57:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Bennett, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (803) 335-0384 or stop by the office if you need anything!
",
"replyDate": "2023-07-10T00:43:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7b5338c7-cf12-475b-937b-d2fe49b5891b",
"author": "Kiera McFarlan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL_ahN0J-vIIq8lLFpVkA9gJ4tZqbOvfUwR9va2LhKqmz5Vfg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Aubrey Sonier helped me through the process of obtaining a storage unit. He was not only professional but personable.",
"date": "2023-05-16T20:17:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kiera, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Aubrey! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2023-07-10T00:43:58.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "219ef4c2-f0be-43a6-853a-47c190c15258",
"author": "Hallie G",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKWlNGhGYcEkF_nmwdUwbpmV80eTm_aYMpCnTxJ8Eqo_ewdKw=s64-c-rp-mo-br100",
"rating": 5,
"text": "The lady who checked me in was very nice and courteous.",
"date": "2023-05-16T17:22:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Hallie. We're glad our team was nice and courteous to work with! Our team is here to serve you, so give us a call at (803) 335-0384 if you need any future assistance.
",
"replyDate": "2023-07-10T00:43:58.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "00a97374-c234-41ed-9acf-3a9c01ae469d",
"author": "Ramniklal Bhatt",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIQNAnSwm2y4CaXqMjDQT8CvF9LrfoUvIVC1Nyv5HR4qmFOmA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Debbie and Rick were very helpful",
"date": "2023-05-15T13:58:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Ramniklal. We're glad Debbie and Rick could help! Our team is here to serve you, so give us a call at (803) 335-0384 if you need any future assistance.
",
"replyDate": "2023-07-10T00:43:58.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "25e606a5-b100-4048-8a2f-975d19bcf534",
"author": "Tara Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW7cKw-gOXnjaSxQxFnXqrr4bE4uBHol3bbbzoxWF_rRirjeVlX=s64-c-rp-mo-br100",
"rating": 5,
"text": "Deborah was just amazing!! Friendly, knowledgeable and great customer service!!",
"date": "2023-05-11T22:16:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Tara, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Deborah. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2023-07-10T00:43:58.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "11e928f8-3f83-4db6-ba8f-b44bdb3ba325",
"author": "David Winburn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKbQIe-_JMEoW7aRJWLOfmMQ5gDMHJhQOLAu4PdJgDgIvJRpw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-05-10T17:14:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, David! Don't hesitate to reach out if you need anything!",
"replyDate": "2023-07-10T00:43:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1e9e1e5a-83d1-4bba-846b-a5922b22d67b",
"author": "John Green",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIEVuQFy4IakXulyQRAbE4bD6T-fIx_IjxGnqfhwkksDv-0uA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service very knowledgeable. Will always rent from this location.",
"date": "2023-05-10T16:58:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, John. We're glad our team was knowledgeable and customer service oriented! Our team is here to serve you, so give us a call at (803) 335-0384 if you need any future assistance.
",
"replyDate": "2023-07-10T00:43:58.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8c910e5f-12fd-4578-95ec-fa137d3256e2",
"author": "Vie H",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU8d8MEW5bvxRnN8lVuK6GiVv3RUzdP3WcoX4ShlgPZaRro9toO=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service awesome.",
"date": "2023-05-10T16:57:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jill!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (803) 335-0384 or stop by the facility! ",
"replyDate": "2023-07-10T00:44:02.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a6196200-d1b8-45ef-9fe3-6a9422cea8e0",
"author": "Mary Lovett",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK-f2738Dbcp-2wCjgNIRCbdkdMF8ODnFVomwVh-sVELUsT=s64-c-rp-mo-br100",
"rating": 5,
"text": "Aubrey was fantastic. Solved my problem. Very knowledgeable.",
"date": "2023-05-10T14:05:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Mary. We're glad Aubrey was very knowledgeable to work with! Our team is here to serve you, so give us a call at (803) 335-0384 if you need any future assistance.
",
"replyDate": "2023-07-10T00:44:02.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c8dda3d6-6992-4fdf-aa3f-60b8829cd47e",
"author": "Niyaa Springs",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ4oLI5nz2hXrrdH5S6aXfE4ueQ7x7xHyLVpa84k6xL1CWQZw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Aubrey and Deb made buying an auction unit so quick and simple.",
"date": "2023-05-02T19:44:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Niyaa! We work hard to meet the expectations of our customers, and we're happy to hear Aubrey and Deb hit the mark for you! Don't hesitate to stop by the office or contact us at (803) 335-0384 if you need anything.",
"replyDate": "2023-07-10T00:44:02.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8ad1662e-34fe-4ea2-8f47-900d7d04a3d9",
"author": "Tank Solomon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK8g1G5SO0l50Zi1GoXAJWbO2qg9Nji_xo86FL4YkghUNulEg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Aubrey was excellent help, extremely quick and helpful..GREAT HELP",
"date": "2023-04-26T17:21:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Tank. We're glad Aubrey was a great help! Our team is here to serve you, so give us a call at (803) 335-0384 if you need any future assistance.
",
"replyDate": "2023-07-10T00:44:02.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "eeed5353-7e81-4813-9093-405617e98854",
"author": "Mark Mickens",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJyBXQnlPAtSwXwW9nstRT2rTtUwCJWG4CLjw-Eirm62vViLg=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2023-04-24T18:53:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Mark. We're so thrilled you had a positive experience at Extra Space Storage. ",
"replyDate": "2023-07-10T00:44:02.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d8ed9c51-c82b-428d-b529-11a1bba64bbe",
"author": "Michelle Garrison",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU5rZbs1dto1_k2_Ie9k0U30JI92CLd3b0nY3rTiYEsSgH5Tp8R=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-04-22T18:36:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5 - star rating Michelle! We are so happy you had a great experience. If you ever need anything feel free to call us at (803) 335-0384.",
"replyDate": "2023-07-10T00:44:02.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2395f2c4-3408-4bdc-a85d-95ba70f37e2c",
"author": "Cory Gilreath",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIPo3duMX1ii1--Th1AbqNpGoercTCwH1FRMmTqggXHv6Ji_w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-04-20T16:43:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Cory! Please let us know if there's anything else we can do to assist you with your storage needs. ",
"replyDate": "2023-07-10T00:44:02.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ed46254c-4e17-489d-82e2-ecfd80328468",
"author": "Desiree Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLM94WCp0qOlIeGzIBXqOKFYqFmfjB3FsR4dHnB5haza3k54A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service! Assisted me with all of my storage needs. This is my second time renting from this location. I would highly recommend! Friendly staff!",
"date": "2023-04-14T17:28:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Desiree!Thank you so much for the positive review. It's great to hear our team was able to provide you with the customer service you deserve! If you ever need anything don't hesitate to call us at (803) 335-0384 or stop by the facility! ",
"replyDate": "2023-07-10T00:44:02.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "154faa0b-469e-4ad6-8995-9a481b36ef8a",
"author": "Jalen Woodward-Roberson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIhObLS_5zvDNuqs5oTZ7WIdUycFyJF6RAy6nKva4x0zoVodQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Good and very helpful.",
"date": "2023-04-07T20:35:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Jalen. We're glad our team was able to help! Our team is here to serve you, so give us a call at (803) 335-0384 if you need any future assistance.
",
"replyDate": "2023-07-10T00:44:02.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d380c28a-fe35-4571-8285-730881b8f798",
"author": "Hadji Jacobs",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ3wlPpwe3RiMFNzRdS7uJJTStz06vKvErp4SDL-_mCd5inmQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience..time efficient",
"date": "2023-04-05T20:45:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Hadji. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-10T00:44:02.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "35999d28-0ad4-4581-bb0f-6d59edffa056",
"author": "Jimmie Moreland",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL7X3eW0J5HadeT_I19SIOEamwylshQ5pRS4VHNq04D_eidgw=s64-c-rp-mo-br100",
"rating": 4,
"text": "Very professional and patient highly recommended- Aubrey Sonier",
"date": "2023-04-04T20:15:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jimmie, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Aubrey! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2023-07-10T00:44:02.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3a72628d-d9f3-474c-8f51-90c6286e153c",
"author": "Ciaran Fairman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWWX9E7XnkhpI6yGMTrFhjTLVR1YZth7r2efkbZ_gLaldYpbFOS1w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Really easy process of setting up an account. I lost my keys and Aubrey was incredibly accommodating and was able to get immediate back in quickly. Strongly recommend these, great experience!",
"date": "2023-04-04T19:16:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Ciaran. We're glad Aubrey was able to help when you lost your keys! Our team is here to serve you, so give us a call at (803) 335-0384 if you need any future assistance.
",
"replyDate": "2023-07-10T00:44:02.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d3dd9f03-1e3b-445f-93d6-6a1f964399c8",
"author": "The Tropical Cafe, LLC",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVSqGQ_d-N9_L8DOfXC2IzAZnaTert70zZnF2gWhJ-b97E0iTwz=s64-c-rp-mo-br100",
"rating": 5,
"text": "Aubrey Sonier was very professional and went out of his way to assist me.",
"date": "2023-04-04T15:27:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi The, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Aubrey! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2023-07-10T00:44:02.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e6514df8-e415-4b71-bcf3-2533a189dc0d",
"author": "Jaylin Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJjsd7FhqT4HGVl6Ob0G8gh9vCA4tn0tUejd3WcUcttqDZ0Ew=s64-c-rp-mo-br100",
"rating": 5,
"text": "Aubrey Sonier the assistant manager was very helpful and transparent. Would recommend.",
"date": "2023-04-03T15:33:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jaylin, thank you for recommending us. We're glad Aubrey Sonier was very helpful and transparent. Don't hesitate to reach out at 888-STORAGE if you need anything! ",
"replyDate": "2023-07-10T00:44:02.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "eab40c43-5103-4276-9400-19b8ce5d530e",
"author": "Eddie Heyward",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIf16Tja4NZVtQuUmZ32JPKGczmucY5g7Zy_M-taxDN2kz4qg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very nice and polite. Made sure I was taken care of",
"date": "2023-03-31T17:44:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Eddie!Thank you so much for the positive review. It's great to know our team was polite and nice to work with. If you ever need anything don't hesitate to give us a call at (803) 335-0384 or stop by the facility! ",
"replyDate": "2023-07-10T00:44:02.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c13d374a-cb8e-48bf-9c27-54899ba15201",
"author": "Adrian Wilder",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKRGPJ9qZdfrHYPAGBGUp6hOQGMzYetK-BPjPDmmG58f5Dihg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had a wonderful experience with Ms. Debbie. Very friendly and the place was absolutely spotless. She was very helpful with everything.",
"date": "2023-03-26T21:02:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Adrian, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Ms. Debbie! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2023-07-10T00:44:02.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "8cbf28dc-c8b8-49c7-bb38-33d92cae7410",
"author": "BriAnna Givens",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKBHsT6L3lVBBYsCIfGoYiK44UvQsDrBSaph5YmGlp-LTaatA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Aubrey has great costumer service and we appreciate his help. Thank you",
"date": "2023-03-24T19:41:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Brianna! We work hard to meet the expectations of our customers, and we're happy to hear Aubrey hit the mark for you! Don't hesitate to stop by the office or contact us at (803) 335-0384 if you need anything.",
"replyDate": "2023-07-10T00:44:02.000Z",
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "345e0263-bcea-4c20-a338-bef00c7f15b9",
"author": "Gary Harman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIU6QFFwS6_FcAkMAHEoem68fLtQI0e2V6_RThj9sPyuzuL=s64-c-rp-mo-br100",
"rating": 5,
"text": "Aubrey did a fantastic job helping me with a storage space. Fast, efficient and friendly.\nA pleasure to work with. Thank you for your help in finding a great space that is secure.",
"date": "2023-03-21T21:00:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your kind words, Gary. Security is our top priority and we appreciate that you have trusted us with your belongings! As always stop by the office or call us at 888-storage if you need anything.",
"replyDate": "2023-07-10T00:44:02.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "0763a602-b00a-43f4-b553-41659364b5c2",
"author": "Carol Cooper",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXlx6T6G4IRa0yLHdU1u_pCU30HsmS2Wx32S0VP4hJ_dUrBGhXD=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-20T15:00:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Carol, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2023-07-10T00:44:02.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b733f088-3599-412b-809e-69b02565f49e",
"author": "Antonio Geter",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLNuvMoyEMjkCPhFsqI1Fy3qVumd6Ec4WsJ0CLOyevjcWYNFQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Super nice staff",
"date": "2023-03-17T01:06:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Antonio! We're glad to hear that you had a positive experience with us! If you have any storage needs in the near future, we would love to have you back! Feel free to reach out any time at (803) 335-0384.",
"replyDate": "2023-07-10T00:44:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e7c04c06-1730-4b97-b1f5-b3f41d90ca78",
"author": "Camille Langheld",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLEXEZ6yXEXu-i2XnkBtvnXKrPqESnDMNP6JR34leemX7rkZw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I spoke with Debbie the manager. She went above and beyond for us. I told her my situation regarding moving cross country and having a semi trailer dropped off. She dropped everything to make it work for us and also researched other storage units in the area that could accommodate us! We will definitely keep them in mind if we need their services!",
"date": "2023-03-16T18:58:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Camille, thank you for your review. We're glad Debbie went above and beyond for you, dropped everything to make it work for you, and also researched other storage units in the area that could accommodate you. As always stop by the office or call us at 888-storage if you need anything. ",
"replyDate": "2023-07-10T00:44:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7a2c0650-cda2-4641-b32e-5d22875da3b3",
"author": "Demarco Zay",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocInRZoWsD1pAssmUn5QTfzceOPEfMPegD8IZGYu5g8zOqko9A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Got 3 storage from this company and it’s been a great experience so far, a worker called Aubrey has been excellent with communication, answering questions and very helpful I will recommend this place to anyone.",
"date": "2023-03-11T21:20:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Demarco, thanks so much for recommending us. We are thrilled to hear your experience was great. We're glad Aubrey has been excellent with communication, answering questions, and being very helpful. Feel free to stop by the office if you need anything! ",
"replyDate": "2023-07-10T00:44:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "21e17b13-ee4f-412f-92c2-08530075b8a8",
"author": "Angelica Dozier Bell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI1uztLsxIbUv-xbgv4TtXgP2_CZozyBx_od8KEDkvNKpIo6Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Aubrey is great!",
"date": "2023-03-07T20:24:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Aubrey is great too! Thanks for the positive review, Angelica. Please stop by the office or contact us at 888-storage if you have any questions! ",
"replyDate": "2023-07-10T00:44:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "150a328c-523b-4ee2-8214-a9a9fef752d3",
"author": "Tatiana Owens",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK1f4HjO-omU7ESP19eTsdoM7z3p4NBgypYCylvfhtvjits9A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service. Aubrey was a pleasure!",
"date": "2023-03-07T19:05:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Tatiana! We're committed to providing excellent customer service. We're glad Aubrey was a pleasure! Feel free to stop by the office if you need anything!
",
"replyDate": "2023-07-10T00:44:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fd05996e-458b-4721-a1b7-647669706e50",
"author": "PYB Goins",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK9UTYRLXIztVCyRi7xyyZZ9B4l8itZnjpo2GBzpNZMsb_Vcg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Aubrey helped make sure everything was good to go. He reset my code and got me taken care.",
"date": "2023-03-07T15:13:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Pyb, thank you for your review. We're glad Aubrey helped make sure everything was good to go, reset your code, and got you taken care of. Feel free to stop by the office if you need anything! ",
"replyDate": "2023-07-10T00:44:24.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "7f42fae5-8d81-4493-a25d-92684703a4e6",
"author": "Jennifer Jamieson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXocRKilv1BxObpG7g5G6bTVCuIpyS5KdcKzbVJHP5_Xy8kByg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Extremely friendly and knowledgeable staff, fair prices (inflation hits everyone and storage is no different) and secure location. We've been storing our trailer here for a few years and couldn't be happier! Keep up the great work!",
"date": "2023-03-06T20:13:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Jennifer, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! We're here to help at 888-storage whenever you need us.",
"replyDate": "2023-07-10T00:44:24.000Z",
"tags": [
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "06b036fb-9c7e-4e6f-a489-fe79ff666fcf",
"author": "Nwobueze Owhochukwu",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVwpQ-hYvX763idAbiyKZzpHUXtiaEjKbfiW1pUj4Nuw_WgVEggsw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-04T22:08:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, Nwobueze! If you need any assistance the future feel free to stop by or call us at (803) 335-0384.",
"replyDate": "2023-07-10T00:44:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "19c7ed14-9e97-4378-a96c-f10438c65e7e",
"author": "David Ellis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJubZ1KKlD-GoiiCwmyWosyWaH76XwKkkCDcJX32rihOkLXaw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Audrey was great help",
"date": "2023-03-03T22:00:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi David, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Audrey! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2023-07-10T00:44:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fd789d3b-d58b-403c-b270-e9a2ab408032",
"author": "Chris Lofton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIVWN8sogPPFy9AYyFi1Me5O8JDl31qbyth6YgFvnhc4Oy2rQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "This storage place is God send. They have treated me with such professionalism and I recommend them to anyone looking for a good storage facility.",
"date": "2023-03-03T20:59:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Chris, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! We are thrilled that we earned your recommendation. Give us a call at (803) 335-0384 or stop by the office if you need anything!
",
"replyDate": "2023-07-10T00:44:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c412a3ac-a337-4782-bcf6-8fac3b08002b",
"author": "Tiger Rock Columbia",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKSv-f4FRDLji85rYa-GSvg1h-_M_Md5pOQ2ZWC7KjsWNyS_Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place friendly staff",
"date": "2023-02-27T17:44:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Tiger. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-07-10T00:44:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7a5ac913-8432-4672-9485-eab121264170",
"author": "Brooke Perry",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXiRevFq_OfIPQfwmtzIoidpbYT2TS7rMKlcaDDeNFJn-w63Xlz=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "This place has been a lifesaver for me! I’m thankful for the help along the way from Aubrey and Debra and they’re great customer service!",
"date": "2023-02-23T16:01:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Brooke! We pride ourselves on having a friendly, accommodating staff and are so happy Aubrey and Debra were able to assist you! Let us know if you have questions at 888-storage.",
"replyDate": "2023-07-10T00:44:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "30651305-fe62-4429-a7ea-07413cb6a3fe",
"author": "eddie augustin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIJmbCjzy2q49YkJX52G58ZOyV0qLrcg9MpetlpsjM7sJngzg=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2023-02-22T18:09:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your positive rating, Eddie! Don't hesitate to stop by the office if there's anything else we can do to assist you with your storage needs. ",
"replyDate": "2023-07-10T00:44:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2247a6ce-744b-40b6-94aa-1c354e22a87f",
"author": "Christina Sequoia",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUC_HU4xExKW4m7Zcnwk92j6yJBmuDBmZZOg9NLdEtrfw2oWlPR=s64-c-rp-mo-br100",
"rating": 5,
"text": "Stopped by real quick for some information, Aubrey helped ease my worries in a situation that had my back against the wall. He took control and made sure I left satisfied.",
"date": "2023-02-21T23:08:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Christina. We're glad Aubrey was able to help ease your worries! Our team is here to serve you, so give us a call at (803) 335-0384 if you need any future assistance.
",
"replyDate": "2023-07-10T00:44:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6f636708-747e-45e8-a3d7-1e22c27c132e",
"author": "Toni Sprouse",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWEU7DvCKAw8a6XX8RDYaMCetP1QqPW7AckoUqhfVXDuf0nK4PKww=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean and well kept facility. Aubrey was friendly and helpful, very welcoming. He goes the extra mile ! Highly recommend!!",
"date": "2023-02-21T22:35:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Toni, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Your kind words mean a lot to us. Let us know if you need any future assistance!",
"replyDate": "2023-07-10T00:44:24.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "37d0d893-26f3-4592-ab4a-1a89dcb13de1",
"author": "Lane Specialty Gardens",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXTLRglATc-0VfnXucyDerD5BkSbkik6lVx9GLEd43LrMtsfTip=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Excellent service, all around good experience, will repeat.",
"date": "2023-02-21T22:30:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Lane, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (803) 335-0384 or stop by the office if you need anything!
",
"replyDate": "2023-07-10T00:44:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ae011fe3-b053-43ce-8135-3375a0a9648b",
"author": "Brandon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVwuzwM-UWySUes8AZdWAkZkOcRmXx_8Xol05gwLXZyo8pX3gU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service, would recommend.",
"date": "2023-02-21T21:52:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Don, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (803) 335-0384 or stop by the office if you need anything!
",
"replyDate": "2023-07-10T00:44:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d9962346-4034-4176-b41e-4849d382daa5",
"author": "MERRICK",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWC25lKQojtPD1UwH82edAWm4kFs2DsnCb74gQIgblnUKriTz1NCQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-02-09T17:05:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Renee! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2023-07-10T00:44:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "98e4bcd9-90ef-485b-849f-f5e0481bd256",
"author": "Ashley Newby",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVubjCOhNtpLAYYJLQfX1AU53Z116bwrcAfCbiiYs-9rCRhKBcz=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Aubrey S. is a great guy. Helpful, honest and made our whole process easy.",
"date": "2023-02-08T12:26:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Ashley. Thank you for the review. We're so glad Aubrey could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-10T00:44:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8dd416b5-dad0-4c12-86a4-bce89204aaeb",
"author": "Michael Jay Fawkes (Nero)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVh8d8yCrprus26jna1rDpMO9Wo340k17opIhDNFPt5QgDl7bGqyw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Aubrey was super helpful when I was at the Longtown location today! Very polite and very knowledgeable. Answered all of my questions and made the process very quick.",
"date": "2023-02-08T02:34:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Michael, thank you for your review. We're glad Aubrey was super helpful, very polite, and very knowledgeable. Please stop by the office or contact us at 888-storage if you have any questions! ",
"replyDate": "2023-07-10T00:44:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6768fb33-d015-4817-b79f-161f82678b3d",
"author": "Cindy Rivera",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKYzEm1tXw2uyqiLKhNRvDgQersqgdL-JnRSZGZVdo0pfwDhw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I’d like to give a huge shoutout to Aubrey Sonier. I arrived just as he was about to leave and he still greeted me with a smile and was super helpful. Glad I chose them :)",
"date": "2023-02-08T00:29:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Cindy! We work hard to meet the expectations of our customers, and we're happy to hear Aubrey hit the mark for you! Don't hesitate to stop by the office or contact us at (803) 335-0384 if you need anything.",
"replyDate": "2023-07-10T00:44:27.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "490cbdb2-79ae-4be9-a307-098e5bfab719",
"author": "Our House",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJQE-B1BfDmVyo-WSIb_7Nyn6mcG1gu-IHJ34UsYyYzDvJ3IQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Aubrey… two words… SiMpLy AMAZING!!!! THANK YOU SO MUCH FOR MY STORAGE UNIT",
"date": "2023-02-07T18:42:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Our, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Aubrey! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2023-07-10T00:44:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c7754f2b-57d9-4209-ad00-180b5152bf5e",
"author": "Walter Fuller",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKEZuIOL0U9aT9hiD8ltVJ6SSaiuRlROtcDZ1KQD5BUmE6Txg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-02-01T20:58:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Walter! We are grateful for customers like you. ",
"replyDate": "2023-07-10T00:44:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fde1aa56-2f23-4fe3-83b7-dc2501c3fedc",
"author": "QUINCY BOVAIN",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWrlJKi8xkhNRUeOepafsyNN5oE3RnRBxWIlYWHGA2goYmterU=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have 2 units here! Debbie was wonderful.",
"date": "2023-01-28T19:09:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Quincy. We're glad Debbie was great to work with! Our team is here to serve you, so give us a call at (803) 335-0384 if you need any future assistance.
",
"replyDate": "2023-07-10T00:44:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ba135357-4119-476a-84d2-3fa2723291f3",
"author": "Marcus Kennedy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ2J8lCF9-DdrSnoQKzXWVK8fPBaOBc6K962CHTl98uWIhHxQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ms. Debbie is an angel, excellent customer service 💙",
"date": "2023-01-23T17:07:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Marcus. Thank you for the review. We're so glad Ms. Debbie could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-10T00:44:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8efa13a9-198b-4bef-a31e-faff72915eeb",
"author": "James Ojwang",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK25Zb0NxZ1K0Bq9PH7ye8w5ZO6xocD44vEqAIEfZ21rWUGLw=s64-c-rp-mo-br100",
"rating": 5,
"text": "We had a good time and wonderful service. We are great full. Thank you",
"date": "2023-01-19T22:40:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, James. Thank you for the 5-star review! We're so happy we could help. Let us know if you have questions at 888-storage.",
"replyDate": "2023-07-10T00:44:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2288a558-0760-4a1b-adab-d5ceed444e1d",
"author": "b. yevette scott",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ3Fnn5NpZjNYQTPvbsj4MV2i2pjOJ90KL57b7Eey7LJ-08mQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-01-19T15:19:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, B.! We are so happy you had a 5-star experience with Extra Space. Don't hesitate to give us a call at (803) 335-0384 if you ever need any help with your rental. ",
"replyDate": "2023-07-10T00:44:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "930e3fb0-29f9-4b6e-887e-aefe9c9c8d96",
"author": "Cat Sanders",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK-hni6zGAor2uvoctWUYfBq6tW__o4Q2rM96_X6okKI89x-A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Aubrey Sonier",
"date": "2023-01-17T19:33:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Cat, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (803) 335-0384 or stop by the office if you need anything!
",
"replyDate": "2023-07-10T00:44:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c87cb9bb-670c-44e5-9805-bf14a9a0fd8b",
"author": "Nathan Vereen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKH37hPcgJqsNlpyV_yLgHKPwroGYFMSnfO0mVq5csAYsFU-w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice & easy!\n👍🏽\nAubrey was helpful",
"date": "2023-01-17T16:15:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Nathan, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Aubrey! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2023-07-10T00:44:27.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ebeed973-cb77-427a-a3b6-32b7ef50ca1d",
"author": "John K",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIBbmaCiTjgehQC2CObN04uTVzxRqe1hV7Sv2HVO_f0E_Ft=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-01-04T22:30:57.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "f7f9ad81-9c85-435c-bb05-0baa12457cbd",
"author": "Jacqueline Davis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKz0alLtblncOgNFxaQs7d-tnrBy8tO357OygQmCBj_R4xGQg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-01-03T19:06:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Jacqueline. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2023-07-10T00:44:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "aa030e01-865c-480d-85c1-d9e19869c699",
"author": "Dezzo D",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJBsc1mM-9KvLeNDGYwyCbrXS0_LYxFur38edhwJA8cIqcG8Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-01-03T19:05:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Dezzo! We're so glad we were able to meet your storage needs. ",
"replyDate": "2023-07-10T00:44:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7796b939-cb66-4d49-bd2d-0bcb51cff63a",
"author": "Cam Doctor",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIzqzlb-tGdornraLWtTIuuTnBIJ0H9a8VpGkpAA9layykhbFcY=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-12-27T20:49:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Cam, thank you for your positive rating! Please stop by our office or call us at (803) 335-0384 if you have any questions.",
"replyDate": "2023-07-10T00:44:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8e7a947f-98e2-4fbb-b5f8-6e51a6465d27",
"author": "Ivory ROSE JR.",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU0raJ2TsDS9Y4M9fDpNdHhHj4VtRy2eNfzBO2kEeaNn7_hzTDIgg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great representation of your brand. Keep up the good work Aubrey !",
"date": "2022-12-23T19:00:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Ivory! We're so happy to hear Aubrey was able to make your rental process hassle free! Give us a call at (803) 335-0384 if you need any future assistance.",
"replyDate": "2023-07-10T00:44:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "38a96c9a-586b-4ce0-ac58-07c5bf3400d2",
"author": "N Monique Poteat",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWackzCc0XIQOy4lkJI29JSh5chr2pGgavpjwk28Q8V4zuoVaPM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Deb is always helpful and kind!! Aubrey saved my family Christmas today!!",
"date": "2022-12-19T17:21:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, N. We're glad Deb and Aubrey were able to help save your family christmas! Our team is here to serve you, so give us a call at (803) 335-0384 if you need any future assistance.
",
"replyDate": "2023-07-10T00:44:27.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7ae2cd6b-aae9-4a4d-abcb-212d0ec5b996",
"author": "Shamira Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXdizAOGHdMQ1zOQZSzCos4EV-SCfE-byzHm0tugucYWfvR_nz_=s64-c-rp-mo-br100",
"rating": 5,
"text": "Aubrey was very helpful!",
"date": "2022-12-15T22:15:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Shamira. Your rating means so much to us! We are glad Aubrey was as helpful as can be. Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2023-07-10T00:44:27.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c508e4e1-eeb8-44f8-8ff0-c91f079f5dd4",
"author": "Tammy Slater",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX4Q5SOgW74NnuOdM_34H4w423Ju6QrxoNNuLOCiwb9OowS5xBI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra Space is always clean and so helpful. Thanks Deb for all you do!!",
"date": "2022-12-14T22:15:07.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "1aa7ea97-3d40-453a-9409-28b33d61c8bd",
"author": "scott meadows",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW3h0JzJoN3hfszV9_K30m3vKl14oyqa63-E7ktSUtGCUxGYRbv=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ms Wheeler is amazing!!!",
"date": "2022-12-14T15:05:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Scott, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Ms. Wheeler! Please stop by the office or contact us at 888-storage if you have any questions!
",
"replyDate": "2023-07-10T00:44:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4ede9c85-11c9-49f3-98f1-088acc3c0e5d",
"author": "Wendell Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVp5nYnP6Vt8gmT_-gFohat388BZXFJrr3B0IIvnf1zaH0oUpWl=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service and pleasant managers.",
"date": "2022-12-14T14:41:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Wendell, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (803) 335-0384 or stop by the office if you need anything!
",
"replyDate": "2023-07-10T00:44:27.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3752ec50-c4d6-4a70-9d94-5e67ac86eb28",
"author": "Jeff Reed",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJNkULx6AMb8Ct_Wqaz4lbzzHtV25i-H8B4Xqj55vyGJCpcjQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-12-14T01:56:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Jeff! We are grateful for customers like you. ",
"replyDate": "2023-07-10T00:44:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cc89a2fb-1750-4526-9977-8840bfd2c6ca",
"author": "anime fiend",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJzViaN0C2lwUcRu6VSsgmqciJKxNROTizOfGdX_54qOhkzSQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Aubrey was very helpful! 😁😁😁😁",
"date": "2022-12-13T21:20:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Anime! We are glad you had a great experience with Aubrey. Call us at 888-storage whenever you need us.",
"replyDate": "2023-07-10T00:44:36.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4dd889fa-3890-408c-b3fc-d4bc40a4de4f",
"author": "Gwendolyn Sonier",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW8_WPjpiJEgv5emiDgwh9rB1y6aow_AvKXmz6Mf7y3ATMUsLsr=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have received exceptional service at the 405 Longtown location . Both employees were friendly, courteous and informative.The facility was clean, and the rental was expeditiously handled. I would strongly recommend this storage location.",
"date": "2022-12-13T20:47:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Gwendolyn, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities, and are so glad to hear your experience reflects that. Stop by our office or give us a call at 888-storage at any time if you need assistance or have any questions.",
"replyDate": "2023-07-10T00:44:36.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "977561d9-aa1a-4d40-9376-c2061e5584c6",
"author": "Ginny Reed",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJcnKUMQl-91q-BgY3HJ3DMn7nw_zlUME81AmUVfDIKv0z7Kg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Aubrey and Debbie made it very easy to start storing our treasures.",
"date": "2022-12-13T19:43:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Ginny. We're thrilled you had a positive experience with Aubrey and Debbie at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-07-10T00:44:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3af15051-5a43-40ea-9252-64687ae8d885",
"author": "HoneyB100",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUyWnpsW4-UddKYWQCk-ADS0T57K1t6Z8HqakmF7VytMarFQBc=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Excellent service. Wonderful units. Nice staff.",
"date": "2022-12-13T16:41:28.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "589d42ee-2ab4-49df-8d6f-2565f5fc369c",
"author": "Queen City Beauty Supply",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVkS5kxX7Piicgl3LFkdwg-sIOUPJVgrZtkKyTZwLMQd07ic_k=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service! Fast and quick service! Debbie was friendly and professional!",
"date": "2022-12-05T17:42:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Queen City Beauty Supply! We're committed to providing excellent customer service and are happy to hear that Debbie was friendly and professional. Let us know if you have questions at 888-storage.",
"replyDate": "2023-07-10T00:44:36.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0a7e33e8-627c-4033-9aa9-9d2240768662",
"author": "Diamond De La Rosa",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIE1YCRfLiVzI8KWb2692TsHwTvebAzdIZ5VFnmxhj4qsgkDg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-12-03T17:07:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Diamond! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2023-07-10T00:44:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9dc34b31-db22-4a21-b370-3001e040ffa9",
"author": "E",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIMqo0KnEhPbD0yUiIbJTabM0UiE8GC7SThTfQvpgf-TdGqRJs=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I purchased a box for my things … I’m happy with my purchase and the man there was happy to help",
"date": "2022-11-27T03:07:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind review, Evita. We're glad our team was able to help! Our team is here to serve you, so give us a call at (803) 335-0384 if you need any future assistance.
",
"replyDate": "2023-07-10T00:44:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2d92abc5-7175-4f7a-b742-e217c1ee587f",
"author": "T W",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI2eFD9Qd1jOv6qFnDC0UHS5xsygd-k-2igEiEWWDe8Tiar8g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Aubrey was very helpful with giving me a tour of the facility so that I can get an idea of the different sizes. He was very helpful in explaining the different prices. He was friendly and patient.",
"date": "2022-11-26T18:44:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, T! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Aubrey was able to provide that for you! Please stop by the office or contact us at 888-storage if you have any questions!
",
"replyDate": "2023-07-10T00:44:36.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "eaf54d78-77d2-4ebe-8a83-169d47d3153b",
"author": "Armenda Lewis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVQosTC8HfGuvJavf9BVcViSyPXHm4wqlRki_gYblGdzN8Py-0=s64-c-rp-mo-br100",
"rating": 5,
"text": "The space is well kept, and Aubrey’s customer service is top tier. I’m not normally one for reviews, but when you’re good, you deserve for people to know!!",
"date": "2022-11-26T00:02:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Armenda. We are glad Aubrey was able to provide exceptional customer service. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you. ",
"replyDate": "2023-07-10T00:44:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ce84ce6b-43ab-4c06-8fdc-879534be2c54",
"author": "Sharon Thrailkill",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLi-jBnSoMBpFIkf7F35u-cE9i7mQ4nGR5y9Uv--vMSARnn_w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "We're looking for a storage unit and Aubrey was SO helpful in figuring out what would work for us! Facility looked great for what we need, too. Thank you!",
"date": "2022-11-25T23:34:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind review, Sharon. We're glad Aubrey has been helpful! Our team is here to serve you, so give us a call at (803) 335-0384 if you need any future assistance.
",
"replyDate": "2023-07-10T00:44:36.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0fce541d-2212-4871-9ceb-7c8d987fa848",
"author": "Michael Pick",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVHOGS-9t_37vkueFd4PHR_ENDpMnHMayrXMpKIoJetaU1FJZGaxA=s64-c-rp-mo-br100",
"rating": 5,
"text": "It was very good Aubrey was very helpful in every aspect of his job,very professional n polite.\nAnswered all my questions n the place was clean grounds kept up the lot was clean so I say I would recommend this place to family n friends. Thanks to Aubrey for a excellent job .",
"date": "2022-11-25T23:15:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Big, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Aubrey! Please stop by the office or contact us at 888-storage if you have any questions!
",
"replyDate": "2023-07-10T00:44:36.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "23fa9696-bd86-4f97-b141-fef18083238d",
"author": "Savannah Khushf",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVGlG231cnvFY-DXOjAtAWuEguGkaaTkmhaEdi7PfrslQQ0UBYC=s64-c-rp-mo-br100",
"rating": 5,
"text": "Aubrey and Debbie are wonderful. They helped me make the process quick and painless.",
"date": "2022-11-25T23:06:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Savannah! We are glad you had a wonderful experience with Aubrey and Debbie. Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2022-07-10T00:44:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "32ce70ac-e14d-432a-8a58-3267c682e72a",
"author": "Michael Cahill",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIuezE8cvu5YMu-MVR4l1veHdbKdoVrREcBcs_blFGiV5OpGg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Thank you Deb and Aubrey! Great team over at Extra Space on Longtown!",
"date": "2022-11-25T23:04:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Deb and Aubrey are great too! Thanks for the positive review, Michael. Stop by our office if you need anything in the future! ",
"replyDate": "2023-07-10T00:44:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3ef9be51-e8dd-4deb-aea3-fabf339429bc",
"author": "Aaron Haggins",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKI36M6QDq6LsM5HSnky_-Btgz2pnXWntM-0oVyWDLvPWxr7w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ms. Debbie has great customer service and is very polite.",
"date": "2022-11-21T21:53:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Aaron! We are glad you had a great experience with Ms. Debbie. Call us at 888-storage whenever you need us.",
"replyDate": "2023-07-10T00:44:36.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "37e0a998-6096-4f71-8686-fcd181ebe92a",
"author": "Merita Mehanja Gillard",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVoT8UR_tfFK6PVSvRIR-ZMhvVpf1RcCp-SNegjqWpRSLg2zcAF=s64-c-rp-mo-br100",
"rating": 5,
"text": "Aubrey was really helpful and A delight to deal with during a very stressful time.",
"date": "2022-11-21T21:38:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Merita. We're thrilled you had a positive experience renting with Aubrey during a stressful time. Call us at 888-storage whenever you need us.",
"replyDate": "2023-07-10T00:44:36.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "3716786e-896f-4bf9-a9be-239a253a0476",
"author": "Jessie Harris",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLVhkeXAn3qPFMxBc2ks9-xH8GaFJC2iFShCpK2DroqjxKDwg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very nice facilities. Debbie has been excellent. Very nice lady and the facilities are always clean and neat.",
"date": "2022-11-21T16:32:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Jessie. We're thrilled you had a positive experience with Debbie at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-07-10T00:44:36.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "caa1c0c7-48ed-40b2-88cc-56ebea2736ad",
"author": "Kevin Higgins",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXENOz52TFSnPxoewhg7uYLu9Q2GCqk0iunPXtgjk8Di5gYnrxJ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Aubrey was a ton of help. Very satisfied!",
"date": "2022-11-19T17:52:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Kevin. We are glad Aubrey was able to provide exceptional customer service. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you. ",
"replyDate": "2023-07-10T00:44:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a2b4efb5-ff0d-4542-af2f-f5526d637bff",
"author": "Ashley Phillips",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVJrle5pBAhn6q7EmpHnR60XKVWKW5bTOTuvWfoHEd1qBiMf_n66A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Aubrey was super helpful!! Got everything taken care of super fast.",
"date": "2022-11-19T17:52:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Ashley. We're glad Aubrey was able to help! Our team is here to serve you, so give us a call at (803) 335-0384 if you need any future assistance.
",
"replyDate": "2023-07-10T00:44:36.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1e1fa854-549f-4aea-ae87-bd74f129a58a",
"author": "Hollis Shelton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWvA1mG2pBnoqoXwpQNnLwPs6XvXm1mkmAy61WQtRZB228ttuLq=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-11-18T23:30:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Hollis. Call us at (803) 335-0384 if you have any questions or need assistance with your rental! ",
"replyDate": "2023-07-10T00:44:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "76bd5b1a-d541-4bce-a5cf-dee5a12c34a5",
"author": "Mitchel Mcfadden",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIuNsS8OvnDYsn2ws1AZQTdf9GL0yrisr2Ky0LUKH14DqHnRg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Aubrey is awesome",
"date": "2022-11-18T16:57:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Mitchel!Thank you so much for the positive review. It's great to know Aubrey has been awesome to work with. If you ever need anything don't hesitate to give us a call at (803) 335-0384 or stop by the facility! ",
"replyDate": "2023-07-10T00:44:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a8f7fff0-d8a0-459b-a1c0-6e11bf2ddb40",
"author": "MAY HEATINGANDCOOLING LL",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW_f75YZVVM91W1DgXMiaJSOPgYNFIDa_F2T7xFe-PEXmEwVzas=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2022-11-17T19:58:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, May! We're happy to hear you had a great experience! ",
"replyDate": "2023-07-10T00:44:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f897f8ee-773d-4d9b-8969-ee18d30b2a21",
"author": "Edna Horning",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXwSXPdGt1z5V_3DhyCiKsyKUfTmOfdUmC4cZmS_Tp40chE150=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly and quick to solve my situation.",
"date": "2022-11-17T19:37:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Edna. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-10T00:44:50.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fa5a724c-91ac-45de-b00c-e24252846d99",
"author": "Erica Boyd",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKSPReyPv6YlQF6eEz2a20ttkXmarIAHaOua1wsjSc4qTLfPw=s64-c-rp-mo-br100",
"rating": 4,
"text": "Aubrey is a pleasure to work with.",
"date": "2022-11-15T21:34:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Erica, thank you for your review. We're glad Aubrey is a pleasure to work with. Don’t hesitate to stop by the office if you need anything. ",
"replyDate": "2023-07-10T00:44:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e06de9d5-66b0-448d-8b23-df0b1cdf18f4",
"author": "Courtney Fisher",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLIQCaX6pjP7DQJq6HC0B2b70T9y3AN0F9UTkvTkH9EAGCgPw=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2022-11-15T02:19:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to leave a rating, Courtney! We are grateful to have you as a customer! ",
"replyDate": "2023-07-10T00:44:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e9d16d0a-ea41-4112-b042-660dd7556b36",
"author": "Nikisha Phillips",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJXnpT0G7meOOpT1NfGqJjBVcHDHCbAXNVGq5twIbx3LMZnEQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-11-11T15:24:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Nikisha! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (803) 335-0384 if you ever need anything.",
"replyDate": "2023-07-10T00:44:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "95e41054-133b-49d4-a165-21363e56f83c",
"author": "Antonio Leon Jr",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJDo-3KZkhCEQqLgCoL40A6Os6MlfZ14p5Uvlz8A3fDPQ0lHw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great Place to store your stuff and great staff!",
"date": "2022-11-02T18:32:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Antonio. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-07-10T00:44:50.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2a4a937c-0e22-4d92-bf38-58a49c72f283",
"author": "Leigh Summers",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL8x-qXw_44dBPF0UXLAs_k76Ux3D2NoBRTeTKvL2FzFSZRve3D=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great staff, clean facility, well lit and easy to get in and out of when storing items.",
"date": "2022-11-01T00:18:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think our team is great too! Thanks for the positive review, 0. We pride ourselves on keeping our storage facility clean and well-lit and are thrilled to hear your experience reflects that. Please stop by the office or contact us at 888-storage if you have any questions! ",
"replyDate": "2023-07-10T00:44:50.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "1a673806-302e-4f3e-8fe8-6206f2684db4",
"author": "Sham T",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLdsDkVMBOQ142x_4gnffhNmowEXGSIpU22BIUD8guIIAZRWg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great Customer service",
"date": "2022-10-31T21:40:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Shamal! We're committed to providing excellent customer service. Call us at 888-storage whenever you need us!",
"replyDate": "2023-07-10T00:44:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1ce65245-8ef6-493a-b629-d03d2941aed1",
"author": "Carm LaSalle",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUZrkB5146-2r175bcM5qdmgTVMrM8ZDpciIgYL38SkWYywklr5=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Aubrey, Easy to work.",
"date": "2022-10-31T17:22:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Carm. We're glad Aubrey was able to help! Our team is here to serve you, so give us a call at (803) 335-0384 if you need any future assistance.
",
"replyDate": "2023-07-10T00:44:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f261566d-b588-49c4-9486-78c737451d7a",
"author": "ResseyyRose TV",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVyQrTnonmuOm3TM7A-hJ8mhIeH73yUJC1sJH1L85d7lE4RMOWK=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-10-29T15:29:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Resseyyrose. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2023-07-10T00:44:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3baa8180-d5b4-4c79-aca5-caefbaadfe36",
"author": "Louis T. Sutton Sr.",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVMzj-kjpzwHSxWP-Llu_PaKP3M77IKrM-RxaHLiqM8wNqRttF2=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-10-28T20:01:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Louis! We're so glad we were able to meet your storage needs.",
"replyDate": "2023-07-10T00:44:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6336fb92-7e8c-416d-87b2-f4608ed73c63",
"author": "Worth Adams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLTIkC17ky66YjfEx8Vd_ASb6ssOsQDoC9ZlFd3eluMRHGIvA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place for all your storage. Staff is very helpful. Aubrey helped me unload my first load. Great people, great rates.",
"date": "2022-10-28T19:57:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Worth. We're glad Aubrey helped you unload your first load and that you feel good about your rental rate with us. ! Our team is here to serve you, so give us a call at (803) 335-0384 if you need any future assistance.",
"replyDate": "2023-07-10T00:44:50.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "a2ed5d5b-f528-4b1a-ad7c-66371700fb7e",
"author": "Kristina Hill",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXiqLaaupwZUn5_IckpL0Tdna0EhI_G9wxKmZIbR_vz92ohCGdy=s64-c-rp-mo-br100",
"rating": 5,
"text": "Came to help my friend after her unit was broken into and Aubrey was very helpful!!",
"date": "2022-10-25T17:55:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Kristina. We're glad Aubrey was able to help! Our team is here to serve you, so give us a call at (803) 335-0384 if you need any future assistance.
",
"replyDate": "2023-07-10T00:44:50.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "186e0a73-27d4-4492-857c-cee0284e2424",
"author": "Tyesha Kennedy",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUVBFApz9gE0lzwCxOzIsw7qEMu-HbCsxrPI3Le6DAPBKyZY9EOmQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Today I met with Aubrey and man was he helpful from start to finish! I appreciate him helping me out with what I needed .",
"date": "2022-10-24T20:36:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Tyesha. We're thrilled you had a positive experience with Aubrey at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-07-10T00:44:50.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "ca0368af-40b5-4936-9dde-b9e9ff50dfee",
"author": "Tim Pifer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXnFeOA_2SxqYXmCy61BnnGJiGFNO1GGroaZ8Y6nwaGRtXrwVY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Aubrey was an excellent representative of your organization",
"date": "2022-10-24T18:55:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Tim. Thank you for the review. We're so glad Aubrey could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-10T00:44:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b8b26657-3651-4bbd-b795-b8a097beaea6",
"author": "K P",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKoO8crKQWgVleEkjGCk-Pg8QDhh8g51El7k4qcHtenrfheaQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience! Aubrey handled everything very smoothly!",
"date": "2022-10-24T18:53:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, K. We're thrilled you had a positive experience with Aubrey at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-07-10T00:44:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7a113b4b-5c49-4b89-b3c8-e8d16f1f7eaa",
"author": "Pat Fleischood",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIQJqFcyV0AbRqvavyRDFt8Yoso2Yixp3GFP0-V__FsG3P6wQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean and secure units run by a friendly staff.",
"date": "2022-10-17T17:29:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Pat! We work hard to keep our facilities safe and clean for our customers. Let us know if you have questions at 888-storage!",
"replyDate": "2023-07-10T00:44:50.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "06aa770d-66bd-4d9f-a280-e69b97517516",
"author": "Mia",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWvfsGxWh-gEv9jPaNrMfL_du0qti0EDpFgciEpV3W_ylUflJM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very Friendly customer service team. Easy to complete rental transaction and sign up for web access to account. Very good experience and will definitely recommend to others.",
"date": "2022-10-15T20:35:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind remarks, Mia! We're so happy to hear we have your recommendation! If you have any questions, let us know at 888-storage.",
"replyDate": "2023-07-10T00:44:50.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "45baf1b8-a42e-494d-bc9d-5dcb94a7fdb6",
"author": "James Flowers",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJGkiwHxC-PrzTj3vt5hiTRBBzIYPEc0uix-h32eL0ppOt_5g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Aubrey and Deborah was a great help.",
"date": "2022-09-30T18:19:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, James. We're glad Aubrey and Deborah were able to help! Our team is here to serve you, so give us a call at (803) 335-0384 if you need any future assistance.",
"replyDate": "2023-07-10T00:44:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "553f0662-c51c-44e3-85de-69bcf45d8797",
"author": "Tiffany Landingham",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXlzv6hhNQepWDuPUrilg_3fA6POVkEocMniKqjCTAut5yQLm1zgA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Thank you to Aubrey for making the transition out of the storage unit easy and painless. He was very kind and while the system was down he made sure to call me back later to let me know everything had been taken care of. Would definitely use this place again if I need storage in the future.",
"date": "2022-09-29T10:11:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Tiffany, thank you for your review. We're glad Aubrey made the transition out of the storage unit easy and painless, was very kind, and made sure to call you back later to let you know everything had been taken care of. We are here to help with any future storage needs! As always stop by the office or call us on 888-storage if you need anything.",
"replyDate": "2023-07-10T00:45:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ecccde8e-c27c-4a5d-bf69-44d451b695e7",
"author": "Shantese Crim",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWNxFQc4maB6HPa4jZedxflXxZ0Tl1RMYtYlSRMW1eio5Rl4Lh5IA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Mr.Aubrey is so nice and friendly always in a good mood very very helpful and warm welcoming he’s the best 👍👍👍👍",
"date": "2022-09-23T17:26:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Shantese. It's great to know Aubrey has been nice, friendly, and as helpful as can be. Our team is here to serve you, so give us a call at (803) 335-0384 if you need any future assistance.",
"replyDate": "2023-07-10T00:45:03.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "67d9cbac-307f-4569-abc1-f02bcf4d364c",
"author": "Andrea gamble",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJUCMdezUP8wMLT8Znq-JMyEvhv3rGOUTvHoLe6Ol8sXdaQQg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-09-22T20:13:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Andrea! Don't hesitate to reach out if you need anything!",
"replyDate": "2023-07-10T00:45:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0a7624c3-75de-453b-b29c-5c5247cb0f3d",
"author": "Chris m",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUFLVXBURaO1s5jdr96dlTmJ1IhiJFLuseLQeS7JohkpUrMJxcu6Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ms. Debbie was great she got us what we was looking for instantly for a great price. She showed us how everything worked. She is such a delight we loved doing business with her.",
"date": "2022-09-21T17:09:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Chris! We are glad you had a great experience with Ms. Debbie. Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2023-07-10T00:45:03.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "00fc4f1c-abd5-4a3e-a0dc-4df1e5bd9c05",
"author": "Bertram Kettles",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXHo8dyucSKt9iQw_M1FxwctN1BzJ6gguScOKKtASXfpYAiAYhH=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Me Debbie is simply the best",
"date": "2022-09-21T15:27:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thanks for the great review Bertram! We are so glad you had a positive experience with Debbie. If you ever need any help feel free to stop by or call us at (803) 335-0384.",
"replyDate": "2023-07-10T00:45:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e5144e56-2d9d-415d-91e0-6dcb5e5d1c56",
"author": "jordan brannon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJEbbjXVt5s8JlLrG2QVyQPVeoJumW24yHIdurwedPKecjk=s64-c-rp-mo-br100",
"rating": 5,
"text": "Had a pleasure working with Aubrey and Debra. He is one of the nicest person I ever met. She is also a very sweet person and Very knowledgeable and wants to make sure customers receive satisfaction. And a positive experiencing renting.",
"date": "2022-09-19T17:46:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jordan, thank you for your review. We're glad Aubrey and Debra are one of the nicest people you ever met, is also a very sweet person and very knowledgeable. We are thrilled to hear your experience was positive. Stop by our office if you need assistance or have any questions.",
"replyDate": "2023-07-10T00:45:03.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d1d5ba65-aa96-423e-83fe-e6ca958fa02f",
"author": "shameka felder",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKvgopD5ZbWQXV5O4pu9p3q6CpMksibeLRqZ-fzMGgbjVgVhw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Aubrey was very friendly and knowledgeable. He was patient with me and showed me several units to see what best fit my needs. Excellent customer service.",
"date": "2022-09-06T01:33:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for taking the time to leave us a review, Shameka! We are so glad Aubrey could meet your storage needs. Stop by our office or give us a call at 888-786-7243 at any time if you need assistance or have any questions.",
"replyDate": "2023-07-10T00:45:03.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f0ee4f2a-d6f5-4487-8bcc-5d34fd3d9cbd",
"author": "Casey McCoy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJq04YXLtkRU0BayKGcSgPbO_SrVTNguwkQU1KG20CibsIhKA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Aubrey Sonier was very professional in showing me the lot space available as well as starting the contract paperwork.",
"date": "2022-09-05T18:16:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind review, Casey. We're glad Aubrey was professional! Our team is here to serve you, so give us a call at (803) 335-0384 if you need any future assistance.",
"replyDate": "2023-07-10T00:45:03.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b902d039-efa3-4646-afdb-2cb41c13827c",
"author": "Evang Laquita Witherspoon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ1tYrEqjYiv6zJQob0NmHDp5oWMXGfPuO348iY9finwHSAXA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Aubrey was sooo helpful, great customer service really helped us tremendously!!! Company’s need more people like him!!!",
"date": "2022-09-01T21:46:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Evang. We're thrilled you had a positive experience with Aubrey at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-07-10T00:45:03.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "48c0fcb0-4501-4598-b8c4-b104ddb0d2b8",
"author": "James Hyman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKJpIXkBkummVvlzhId23WAwGAU6X6DAh3ulZbOp3dmJgn79w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Aubrey have been so helpful and pleasant you are very lucky to have him as a employee..",
"date": "2022-09-01T20:50:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, James. Your rating means so much to us! We are glad Aubrey hit the mark for you. Give us a call at 888-storage or stop by the office if you need anything!",
"replyDate": "2023-07-10T00:45:03.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0037f37d-ebf8-49f0-b6cc-573b34781328",
"author": "Ruth Whitfield",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVeSC9Fhg147rWbxgp3saEbV8yZcWULJ1_eRxd7UR5MOOdcZ1A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Aubrey thank you so much I really appreciate the hospitality shown to me from you and Deb I would recommend you guys hands up. The storage space is more than enough. Great location!",
"date": "2022-09-01T18:58:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Ruth. We're thrilled you had a positive experience with Aubrey at Extra Space Storage. Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.",
"replyDate": "2023-07-10T00:45:03.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "08dd1882-2ec0-45aa-bb21-b7e85536a465",
"author": "Brigham Hodges",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIQiWCULgM4HrvqCQ99pkdwBrb14nq_YcSNF4pxe6JJGlqFGQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Aubrey and Deborah were very helpful in making a decision in choosing storage company and storage unit size! Thank you so much! Easy process as well!",
"date": "2022-09-01T18:02:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Brigham! We pride ourselves on having a friendly, accommodating staff and are so happy Aubrey and Deborah were able to assist you! We are always available at 888-storage to help.",
"replyDate": "2023-07-10T00:45:03.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "74da414d-a97e-43b0-b626-091dd5570890",
"author": "Ken May",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV50WwvRe6zNx_rS39kHzeli3YgYgYmmbVxGQ2zr4ScMsCnR_JALA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super easy process to register and pay for storage. Very clean units. Super friendly staff. Aubrey was amazing with providing customer service.",
"date": "2022-08-30T01:55:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Ken! We're happy Aubrey was able to provide a smooth rental experience. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2023-07-10T00:45:03.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "0a20b1c0-ce94-4976-bec3-654062fd2177",
"author": "Mark Murphy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL61KWGw6WbqIg6PJt0_qo8e1redfZxSOpCAa3F7SthBxLVOA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-08-26T22:19:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Mark! Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2023-07-10T00:45:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7077d6f6-2d20-4816-a70a-19d9f7b19d11",
"author": "LaCama Payne",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUVDl-krlTCbukGGdwCUTY3C9fWmXVIKV3oQRPuWCYGsaJSHv5UkQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra space on Longtown Road great care of me and was able to supply me with two climate control storage. The staff was very responsive and communicated effectively to assure me as a customer, my items would be safely stored. I will recommend Extra Space Storage anytime. Most importantly, Ms. Debbie was one of the ladies I talk to the most and she seen to have no problem assisting me with any questions I may or may not have.",
"date": "2022-08-24T18:31:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Lacama! We are so happy to hear that your experience with Ms. Debbie has been positive. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security, we're thrilled that your experience has reflected that. Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions.",
"replyDate": "2023-07-10T00:45:03.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "bb6dab48-2620-4548-a448-79cf867c098c",
"author": "Charles Homer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWOKmFhfI8EKFeMcwcyR7gM9J5tx35goaXU3TkRKec7kKiSwyx4dw=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "",
"date": "2022-08-14T20:58:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Charles. Thank you for the positive rating. Please stop by the office if you have any questions.",
"replyDate": "2023-07-10T00:45:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d8bec47b-3ba0-4e04-83a2-4455add4a458",
"author": "Cliff Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXS2TREYFlccSVhw3dffgeZTQJwWJyVPWRb8L7ZoHIiwMYiY9iq=s64-c-rp-mo-br100",
"rating": 5,
"text": "Aubrey was great, very professional!",
"date": "2022-08-13T13:55:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Cliff! We are glad you had a great experience with Aubrey. Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions.",
"replyDate": "2023-07-10T00:45:03.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e8d20d36-16f6-4bc8-8e59-f851ee17272e",
"author": "todd neroni",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjURKUkdIavmUnlBkp214CgNa0oGgX0f1W3G4JBjTPvrMJ_oaU8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer service, friendly staff and clean indoors and out. 10/10 will use again.",
"date": "2022-08-05T19:07:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the great review, Todd. We know our customers value clean facilities and excellent customer service so we do our best to provide that! Our team is here to serve you, so give us a call at (803) 335-0384 if you need any future assistance.",
"replyDate": "2023-07-10T00:45:03.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "1db4f553-409d-4e02-9c21-db3265532a0a",
"author": "Larry Caple",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKc7TJdAe8-Kux1Dcx4HjMgSBi69dFriBaEx4CA2zdwEdH9sw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very nice service. Aubrey and Debbie are wonderful.",
"date": "2022-08-04T16:37:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Larry! We're committed to providing excellent customer service. We think Aubrey and Debbie are great too! Stop by our office if you need anything in the future!",
"replyDate": "2023-07-10T00:45:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "62912736-70d5-44a2-ba77-a1458c0a5749",
"author": "John Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLoJyPO1xshmJiWMDIqugC8Vty8ehw7Yn6VtLzwYThpXLp9xA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-08-04T14:19:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello John, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
"replyDate": "2023-07-10T00:45:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d2d952cd-609a-4e04-81d0-c9665efd8155",
"author": "Mary Ford",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLNpD2vtGKiCQZam3IS19C81D5T_12LcDPUURuxFv8ADzyWwg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Dep, was great. She has the best customer service skills ever",
"date": "2022-08-03T23:30:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Mary! We are glad you had a great experience with Dep. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2023-07-10T00:45:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3ebad4e8-07e4-450b-a130-22eccd414334",
"author": "Victoria Barker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLgaOCkprvgu_3pJhtVzZQWiHX2ooye466CkSdOFGusOv8Rig=s64-c-rp-mo-br100",
"rating": 5,
"text": "Debbie was so helpful in assisting me with my move and my specific needs. I was able to get a place to put my things right away and with no handle.",
"date": "2022-08-03T20:32:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Victoria. We're glad Debbie was able to help! Our team is here to serve you, so give us a call at (803) 335-0384 if you need any future assistance.",
"replyDate": "2023-07-10T00:45:06.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ae35e7d7-f47d-4687-adfb-7203196ccd3f",
"author": "Leroy Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXao0lL8o3RjUm0-1ue6oWr_mbV6lMoDRTgNUyGH3WHoBXS6TlI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Aubrey is the man!!!\nIt was after office hours and I was about to give up , but he happened to be there and he assisted! Thanks so much greatly appreciated",
"date": "2022-07-26T23:24:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Leroy. Thank you for the 5-star review! We're so happy Aubrey could help. Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.",
"replyDate": "2023-07-10T00:45:06.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "3df55e5c-4368-4c14-b506-1232bfbedb94",
"author": "Debbie Barthe",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXMhvCiwZ3RfVGukXl9gbPlH3Q6iDOEI0ADnUF1p7BjIEtDBNc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Aubrey Sonier was great! offered options and helped quickly!",
"date": "2022-07-26T21:46:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Debbie. We are glad Aubrey was able to provide exceptional customer service as quickly as possible. Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2023-07-10T00:45:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bf5da17f-2532-4e84-b985-f6219dd6bf81",
"author": "DNasia Holmes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXan4Wc7KuDkWzp1Y8-TmWsD-Jkyp2dHgbARZoJyyv8dSoiLzUo=s64-c-rp-mo-br100",
"rating": 5,
"text": "Aubrey was super helpful and informative and very patient with me ! He helped me pick the best unit I’ll be storing my things here again soon",
"date": "2022-07-26T20:17:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Dnasia! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Aubrey was able to provide that for you! Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2023-07-10T00:45:06.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "db39d717-c2a0-4c6e-8efa-0c6c3381d3d6",
"author": "Derrell Hunter",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKRK4LgoHJxMiXH4Szl3yIjipNZcJzwna3xCyJzE33-e8iaJA=s64-c-rp-mo-br100",
"rating": 5,
"text": "CS Rep Aubry was very helpful and knowledgeable. He has great customer service skills. I'd recommend to anyone. I think that's how you spell his name lol. Great svc overall.",
"date": "2022-07-26T17:56:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Derrell, thank you for recommending us. We're glad Aubry was very helpful, knowledgeable, and has great customer service skills. Stop by our office if you need anything in the future!",
"replyDate": "2022-07-10T00:45:06.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c507ce2c-16c4-41b6-a4f9-901c57e97739",
"author": "Curtis Wilkerson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLF4WiiyPIjMYvjI7OwCta_SmUn_dAdYhDiP8GbwATsmBXq=s64-c-rp-mo-br100",
"rating": 5,
"text": "Aubry was a very nice gentleman and the lady was nice too. Very professional respectful and considerate",
"date": "2022-07-18T17:52:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Curtis. Thank you for the review. We're so glad Aubry could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-10T00:45:06.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "aa3063a8-c53b-442a-8182-8dbc753c03f7",
"author": "john witherspoon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJFtA6zn1nKpL4fHDoexawdh2lDbC_tc4YqFjmgElLgrBuvyQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had the pleasure of working with a gentleman named Aubrey. He was one of the nicest person I’ve ever met!!! His customer service was unmatched!! Very knowledgeable and friendly. He is the reason why I renting and will tell others. Thanks for all you do Aubrey!!",
"date": "2022-07-14T20:42:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi John. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Aubrey! Let us know if we can do anything else to help at 888-storage.",
"replyDate": "2023-07-10T00:45:06.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "436fea92-2cdd-4fbd-8be2-15b02273c734",
"author": "valerie tomany",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI8SVha3aIOBVa61IJqFFaa6HWBcrdM17Zt5uABdEKgN5UFQA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Debbie is fabulous! Quick, knowledgeable, & friendly.",
"date": "2022-07-13T14:09:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Valerie! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Debbie! Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2023-07-10T00:45:06.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f7ac77e7-a460-4ff3-86f2-3a394d517e7a",
"author": "Dominic J. Davis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWY5R27JZuaTvruzc_G1-dnu40KQuWWHhJny5Rzjb01iUctajI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Debbie and Aubrey are extremely professional and have been a pleasure to work with! No matter the day, they have always greeted me with a smile and provided excellent customer service!",
"date": "2022-07-06T13:32:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Dominic J.! We pride ourselves on having a friendly, accommodating staff and are so happy Debbie and Aubrey were able to assist you! Feel free to reach out at any time at 888-storage.",
"replyDate": "2022-07-10T00:45:06.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fef77110-1f0a-4f5f-9a46-db83c51c3714",
"author": "Dorcell McClurkin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIdMgEu-PowhjB7Ng7od_9wzxVT1z91wCb5KFhBOkQNTva0pw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-07-06T01:57:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Dorcell, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything!",
"replyDate": "2022-07-10T00:45:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1c11ca64-c2de-4d73-b1f1-bb11c7709a91",
"author": "Gamecocks Guru",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV2usKFCqxSlPjxkXtQ-l9U9uMd6kH9wTVgkVZgQDv5IHmew-8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Aubrey there is super nice and knowledgeable about storage needs.",
"date": "2022-07-05T15:50:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Gamecocks, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Aubrey! Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T00:45:06.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7390ab9e-d7cc-4ba6-822c-44290e4b4904",
"author": "Erica Carr",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVJXFL0jsPp4E5Tgrm0GSq_XfmdjMEaBMXVv-613nuPIXTdmKG8mg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Initially I would have given this company one star. Today, I spoke with Aubrey and my initial response was completely wrong. My issues that I had were resolved and Aubrey was completely professional. I would definitely recommend Extra Space Storage on Longtown Road. Thanks Aubrey, you are Awesome!",
"date": "2022-07-05T14:15:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Erica! We're glad Aubrey was professional. We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (803) 335-0384 if you need anything.",
"replyDate": "2022-07-10T00:45:06.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9f702bbb-390c-4a66-bb48-67a0f91dbb19",
"author": "Betty Evans",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocISUBx2aOfSOirLHxvsEFJrhDgBZTP3NFwolDaYiS2xzMdG6g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-06-30T15:34:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Betty! We are grateful for customers like you.",
"replyDate": "2022-07-10T00:45:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bb31b36b-9042-4a8e-9825-4b7bcb825792",
"author": "Shannon Blake",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUOoQAQU98J7cmOhx7l0n5SuZlFa4eHt9DPtqynklILh6HpFpM=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Debbie was amazing and very helpful. If you need a storage unit quick and fast, this is the place. Plus, I didn't break the bank!",
"date": "2022-06-28T15:48:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Shannon! We're happy Debbie was helpful and able to provide a smooth rental experience. As always, give us a call at 888-storage if you need anything.",
"replyDate": "2022-07-10T00:45:06.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4458cca6-d089-4883-a8d7-a3d5a3b42eb9",
"author": "B Strafford",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIuq_dawje-cMiWvrT1r2FbOAFXIoUpa81QK8NZOTrW9b-LNg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had a great experience with Aubrey. He was knowledgeable and got me exactly what I needed. I am very appreciative.",
"date": "2022-06-25T14:22:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi B, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Aubrey! Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions.",
"replyDate": "2022-07-10T00:45:06.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "b096a1e9-92d7-41a2-ba4f-07f9c80d6f8c",
"author": "Gwendolyn Smalls-Odubena",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV8wo3hkoLj6nauNSGoGGSMx8mByJ7kiDa2DieUKH08XwzcfdPd=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2022-06-20T20:17:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your positive rating, Gwendolyn! Thank you for choosing Extra Space Storage and please let us know if you have any questions.",
"replyDate": "2022-07-10T00:45:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1db28bd6-1e2e-480a-b8d0-8d3dbc97c0e0",
"author": "Heather Stout",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIVJks7SUshZmmDFw-dGdVbxea-zzDac2s4qjNA91DNdOIdmg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The address for our unit was incorrect, but the manager was not only helpful, but also a joy to deal with! Highly recommend!",
"date": "2022-06-18T14:51:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind remarks, Heather! We're so happy to hear we have your recommendation. We are happy to help with any storage needs at 888-storage.",
"replyDate": "2022-07-10T00:45:06.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "6c672c38-76ed-472e-a9c0-79810c487901",
"author": "Colina Hess",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL_KA1ieUqU2Z8OKGFRHoQX7ntSuPzS2soVgW4dtIOuF_-iDg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I bought a storage unit from these guys and it was such a great experience. They were so helpful and easy to work with. I wouldn’t hesitate to use them again.",
"date": "2022-06-17T17:38:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Colina, for the great rating! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (803) 335-0384 if anything comes up!",
"replyDate": "2022-07-10T00:45:06.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1f22cc36-9f06-4057-af0c-53432c3415e6",
"author": "Tyler Knotts",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKlmWAG67btQGon_Ac86Ly8QXQ8O75F1zzgXpps26Vew_eKvg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Aubrey was very helpful! He made sure I had a great storage location and assured that my items will be protected with insurance",
"date": "2022-06-14T17:21:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Tyler. We're glad Aubrey was able to help! Our team is here to serve you, so give us a call at (803) 335-0384 if you need any future assistance.",
"replyDate": "2022-07-10T00:45:20.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "51fc1f7e-ad21-4435-864b-e00f34d7e468",
"author": "Pj Gibson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWvFguBwXaOKWf24pSVp_S8nvjYJ2r1ZkY0Ca4AGM6lQcJ_LMBI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very kind and helpful",
"date": "2022-06-11T21:13:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Pj ! Thanks for the positive review, it means a lot to our team. Please call (803) 335-0384 if you have any questions about your rental.",
"replyDate": "2022-07-10T00:45:20.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "136831b1-cf9c-4a9a-b8fa-f8ec1f4afbe2",
"author": "Kathryn Gibson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVDppnAFnckBl9ky16BMoJ6PZ1f-VfWR60nGJZgKYpil_U-hXFG=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-06-11T21:01:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Kathryn. Call us at (803) 335-0384 if you have any questions or need assistance with your rental!",
"replyDate": "2022-07-10T00:45:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "355341ca-956c-4985-b09b-6a616e5869eb",
"author": "Mangie Lugo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU0oam6oUcRBEN4xboNe-XO2c5vwwsWvQa8q_wfLXSxF4pamZM=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2022-06-11T19:56:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave a positive rating, Mangie! We're happy you trust Extra Space Storage for your storage needs.",
"replyDate": "2022-07-10T00:45:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8ad68477-8931-4689-8bd7-7efbac51414f",
"author": "Yolaine Jeanty",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKYPMRfO2gQ4hV3N5RLf3-x_wRHuxCOXAPG_KGIxSvZYiqA6A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-06-06T16:54:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Yolaine! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-07-10T00:45:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9929302d-63f8-4e6c-9b7c-f4885b740863",
"author": "Ronald Bouldin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWLuJNXmpXoymBVM-2Ki1LhnZlJhb0I_1qEQz3AaD0GSu5yZvAH=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "I've been with this facility for 12 years. During this time there have been 4 different owners and about 8 different property managers. Today was the first time I spoke with a manager who knows what they are doing in this business. It took a matter of minutes and I was out of the door without any frustration.",
"date": "2022-05-31T21:55:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Ronald. Thank you for taking the time to leave your feedback. We pride ourselves on having professional, knowledgeable staff, so we are thrilled to hear that you had such a positive experience with our manager. It’s important to us that you feel appreciated as our customer. We want you to know that we are here to help at 888-storage if anything comes up.",
"replyDate": "2022-07-10T00:45:20.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "db011c81-a4a0-4790-ab17-8e9e3f1b9852",
"author": "Dee Richardson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKGQy8nWWDwJ8_FzUxZ6DcxOu3P7oH_vyLzLnyjrx3tNtlpmg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-31T20:05:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Dee! We are so happy you had a 5-star experience with Extra Space. Don't hesitate to give us a call at (803) 335-0384 if you ever need any help with your rental.",
"replyDate": "2022-07-10T00:45:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "63568324-c30f-482d-a773-abb5be83d681",
"author": "Richard Fisher",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUi2LtnFSBivXCOvQgAGpzDWo4ea2mQ2Tq7ixft6so_CJ6N1K4H=s64-c-rp-mo-br100",
"rating": 5,
"text": "The ease of getting set up for a rental unit on line was very helpful as well as the follow up call from Debbie checking to make sure we didn't have any issues. Thank you!!",
"date": "2022-05-30T19:06:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Richard. Thank you for the review. We're so glad Debbie could meet your storage needs. We're always here to help at 888-storage if you have any questions or need assistance with your rental.",
"replyDate": "2022-07-10T00:45:20.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8b575810-e80a-48ef-b2bc-3d2eb971a516",
"author": "scott goodenow",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXdyULkK26ULdGkN_BDAjheDD8kXyZRSsMzrIj1Fmjx9x6MGYgJ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice clean safe space to store my stuff. Awesome staff! Aubrey is hands down the nicest person!!!",
"date": "2022-05-29T12:47:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Scott! Providing renters with clean and secure facilities is our top priority. We're glad Aubrey was able to meet your storage needs. Feel free to reach out at any time at 888-storage!",
"replyDate": "2022-07-10T00:45:20.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "d4e7dc43-6f3d-4360-b55a-d47bea264d67",
"author": "Tori Benson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWuVCSCPFzZ84Gu51tEjbSVxV53gXJtyEDoXmxcOl6TNTvWiXut=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-28T15:38:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Tori! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (803) 335-0384 if you ever need anything.",
"replyDate": "2022-07-10T00:45:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "775a9047-31cb-49e6-8a51-742f40684e98",
"author": "Ashley Goodman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIbln97ppNaAWD5E1GAwcJDVIBRr5RG2jZyV3pd8vcqfuaJ5Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-20T20:53:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Ashley! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-07-10T00:45:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6468df8a-ede6-4737-a3d7-099778bd537d",
"author": "Albert Gardner",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUjwSrCYfeepQZMPARyETwLTFh6PG6oVXO10RiXrv_1LEz1mlQr2Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "The process was very easy and simple to get started! They have definitely made my moving easier!",
"date": "2022-05-20T19:10:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your review, Albert! We're so happy to hear our team was able to make your rental process very easy and simple! Give us a call at (803) 335-0384 if you need any future assistance.",
"replyDate": "2022-07-10T00:45:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "272cd4d1-7079-44bc-b6cb-f7dd700252a2",
"author": "Jayla Campbell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXRwhZJdwJpBdSn_8l6TP7qpip0cSub6YMG7L6oa59HKBPu3Xnu=s64-c-rp-mo-br100",
"rating": 5,
"text": "Debbie was amazing! She went the extra mile to make sure we were able to see the units and were comfortable before we signed the lease. Thank you so much Debbie!",
"date": "2022-05-16T16:53:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Jayla. Thank you for the 5-star review! We're so happy Debbie could help. We're always here to help at 888-storage if you have any questions or need assistance with your rental.",
"replyDate": "2022-07-10T00:45:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a83961e9-f98f-46e1-9a9a-be3186c9c9f8",
"author": "Steve Barnett",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocItaDih0gA2HHkYCB-KN3qbDJDQYwrHWvO_mJRku014-JgAmQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Excellent service, location and facilities. The storage areas are extremely organized and priced as competitive as I have ever seen. Deborah the manager and Aubrey made everything simple with quick and easy set up. She was extremely helpful and super nice.\nThey kept an eye on my property and informed me if there was any issue.\nI needed to store for a few months and after I sold the boat they assisted me in easily stopping the contract with no strings attached. I will use this facility in the future for any needs. They are extremely professional and they care!!",
"date": "2022-04-26T13:57:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Steve! We're committed to providing excellent customer service. We pride ourselves on keeping our storage facility organized and are thrilled to hear your experience reflects that! We're glad Deborah made everything simple with a quick and easy setup, was extremely helpful, and super nice. Give us a call at 888-STORAGE if there is anything, we can do to assist you.",
"replyDate": "2022-07-10T00:45:20.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "33601b32-6b28-46a7-89c6-ef5ca7eacfb6",
"author": "Chris Benavidez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIN32HkuWHkmlK0SbToqPuuFG_VkW_0s_yxtP3SWlXOB9knteou=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very great service!",
"date": "2022-04-20T14:02:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Chris!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (803) 335-0384 or stop by the facility!",
"replyDate": "2022-07-10T00:45:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "86579a3b-0c51-42fd-8609-8108ba85f1b5",
"author": "Tiwanda Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocILxvQkalSUgWbzw1BxaV-uSIVFVA-0WFFFeiQnIzR1RrzORA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-20T13:46:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Tiwanda! We're so glad we were able to meet your storage needs.",
"replyDate": "2022-07-10T00:45:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "14edce20-a510-49e6-be20-726319a88ee6",
"author": "thomas hoffman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIPoxFGUpDnUVYEMZJNbACmWhjghFsuHbFuHsldpYYPPWl7IA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-19T20:44:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Thomas, thank you for your positive rating! Please stop by our office or call us at (803) 335-0384 if you have any questions.",
"replyDate": "2022-07-10T00:45:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "db1e738d-e954-4695-aa00-d684582ec662",
"author": "Beverly Pitner",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLsfmXid-Vvb3V0EhFVo8y5qMX3_URVjkCvMtooMq5CyZ4qYQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service!!!! Awesome customer service",
"date": "2022-04-16T14:34:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Beverly ! Thanks for the positive review, it means a lot to our team. Please call (803) 335-0384 if you have any questions about your rental.",
"replyDate": "2022-07-10T00:45:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "737ae49e-b624-4d01-bcc8-606fc2a99fe2",
"author": "Susanne Holmes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJAALWtC-D6Ucl2HMWElYrQz19T47cUFaqvXlms6N4LG_quGg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Auvery was so professional and made it so easy to set-up my rental unit! They have competitive pricing and month-to-month rentals. I recommend this storage facility to anyone needing extra storage space. Thanks Auvery!",
"date": "2022-04-05T15:10:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Susanne! We're so happy to hear Auvery was able to make your rental process easy! Give us a call at (803) 335-0384 if you need any future assistance.",
"replyDate": "2022-07-10T00:45:20.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "9775bf9b-a85a-4955-83ac-153db3c5747f",
"author": "Sharon Hyman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVPMwNE835ASJydqmXZ9K6J-XCxZ3UevsPJEeO0CIfcbtUfHf-37Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-02T17:35:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Sharon! We are grateful for customers like you.",
"replyDate": "2022-07-10T00:45:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ac3dd1f5-2d25-42e5-856a-431b2db06bdb",
"author": "Vince Osisek",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLfW3uGHMezFwtAw7-wRs5KN4Mp_q01lkZjQtax3dYuZdbUBw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Deborah :-)",
"date": "2022-03-31T15:31:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Vince, thank you for your review. We're glad Deborah was able to help! Stop by our office if you need anything in the future!",
"replyDate": "2022-07-10T00:45:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c4d5282f-d87b-4b6e-b6a1-5437c04f1351",
"author": "Shamal Thompson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJA7aLGH_2bsHv_wSR7UUU9OqIRo0VGKB9XB02Z3Ex3k0qdSA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service... Good Location",
"date": "2022-03-30T18:58:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Shamal!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (803) 335-0384 or stop by the facility!",
"replyDate": "2022-07-10T00:45:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a303d561-e54b-4029-9a8c-f10177ede5aa",
"author": "Kenneth Woll",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJGYIGqGLzzRA2Kd9l2WynEDrWnlR1gpebwvVul3E4snE-8-Q=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Debbie is absolutely fantastic, she fixed me right up in a bind. Love her customer service and her property is super clean.",
"date": "2022-03-30T16:41:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Kenneth! We are glad you had a great experience with Debbie. Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2022-07-10T00:45:28.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "6aedaa60-735f-4384-b768-f86c958ff8d9",
"author": "Ndeonika Booker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI-Pv_h5VIXFeHbB7SOADlzf-G6wDUHa_bdBostw6C3LuWR1A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-26T20:50:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Ndeonika. Call us at (803) 335-0384 if you have any questions or need assistance with your rental!",
"replyDate": "2022-07-10T00:45:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "717b4690-b499-4684-b7f1-107870b803c2",
"author": "Makeysa Murry",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLnLtgJIsv_QuGHMEmoAyOlcaHSJjKlZbZE_E3Hz54-27Sdlg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Aubrey was great! He was so helpful, informative, and patient! Thank you so much for your assistance !",
"date": "2022-03-22T22:14:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Makeysa. Thank you for the 5-star review! We're so happy Aubrey could help. Please stop by the office or give us a call if there is anything else we can do for you!",
"replyDate": "2022-07-10T00:45:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f67c3170-6e6e-40c8-a693-b1af569fc471",
"author": "Shedrick Porter",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLdvq4FXOS-EQ4FfZ_49CNtAXsgBe8pGpg4AjlZ141JDI4wcnE=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience with Aubrey. Very nice and knowledgeable of his job. Very quick process on getting a storage. Would recommend to others.",
"date": "2022-03-22T17:09:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Shedrick, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Aubrey! Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T00:45:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7fe84d49-7113-404a-b7e9-99b6839370ca",
"author": "Jarvis Matchett",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLcquYSQ3MeKXARok4kFiBxOOV5kGlrqRRFvxZKTBkl1aAs7w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-19T15:21:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Jarvis! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-07-10T00:45:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b742cb91-d2d3-4204-b310-40f0964fcaaa",
"author": "Furman Dingle",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKU0Ws9e9uJBw5S6jbHaf1d7WeTj9wnQCl3R0xzd-YwnR7Oow=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-09T15:52:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Furman! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-07-10T00:45:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "11698ac0-06ef-405f-bef2-4b3467a9cf87",
"author": "Kelvin Sykes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL5IAbepNAMT2Ts3oDe7S2wCCLizgxR-qs1iW3RMY667iJ9Rg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Miss D. Wheeler was very gracious and helpful with my transaction.",
"date": "2022-02-28T16:59:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kelvin, thank you for your review. We're glad Miss D. Wheeler was very gracious and helpful with your transaction. Don’t hesitate to reach out if you need anything at 888-STORAGE.",
"replyDate": "2022-07-10T00:45:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "251fd9b1-8508-498e-b4fe-e588caf899ec",
"author": "L Z",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLwBn808Mrp8GXaik3TW1GEi__TRQY-3XrYMA4D6nFgyi6zUg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service. The staff are very friendly and helpful.",
"date": "2022-02-28T16:39:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, L! We're committed to providing excellent customer service. We're glad our team was very friendly and helpful. Stop by our office if you need assistance or have any questions.",
"replyDate": "2022-07-10T00:45:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b158828e-67f5-4b57-b4d1-81437612e95b",
"author": "Nakia",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXQB8WE5TPAlsNunZKF0AH5gnLeu_pxyAS80PQSlrXEO6UgHGij=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service. Easy to work with and very accommodating. If you call with any questions or concerns Ms.Debbie in the front office is always there to help.",
"date": "2022-02-28T14:53:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Nakia! We're committed to providing excellent customer service. We're glad our team is easy to work with and very accommodating. Stop by our office if you need assistance or have any questions.",
"replyDate": "2022-07-10T00:45:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6cfe5b02-b8b9-4615-bbea-80446e113df8",
"author": "rodney singleton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKAMLECskqyEGBobpbjTfP2J5mlFNOxwAa58OGYtoGc9qbmpQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-02-27T01:44:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Rodney, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-07-10T00:45:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f3afe90f-fd98-4a6c-89ab-02a7cbddddc7",
"author": "Brannon Kelly",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJReu7GnkfH8fS4WNRyr5EKt3UPuM7GdRTi4yDlD3QioKaLQA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-02-24T20:48:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Brannon! We are grateful for customers like you.",
"replyDate": "2022-07-10T00:45:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a055ee9d-a846-43c3-9cb0-769b1f4857d7",
"author": "Adrienne",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKenGIZZw4MTx-0lcNc5vpKq7c156keF5AFxqfkIP8m3B9chg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service. Clean facility. Smooth transaction. Debbie's friendly and bubbly personality made my experience awesome. I highly recommend!",
"date": "2022-02-22T01:05:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Adrienne, thank you for your review! We're so happy to hear that your experience with Debbie and the cleanliness of the facility has been positive! We are here to help with any other storage needs at 888-storage.",
"replyDate": "2022-07-10T00:45:28.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "60c4ff40-4e10-48f2-8e94-cbf65222ae9b",
"author": "Carmellita Outten",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKE9tCxJWUMR9fgZ_T0l9Rr5jeweYhCBYpcdZpZD1Sk8gDcgg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-02-11T19:44:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Carmellita, thank you for your positive rating! Please stop by our office or call us at (803) 335-0384 if you have any questions.",
"replyDate": "2022-07-10T00:45:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "641d46ad-be43-4472-b4dc-d3e91a91907f",
"author": "two notch",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ-Y0jX2DlH6hBvIqJDLeWT-KRnlGD8aqHxSfxdQkDADwsCOg=s64-c-rp-mo-br100",
"rating": 5,
"text": "My entire experience was GREAT ! I checked in over the weekend , the lady at the desk got me in and out ! I literally did everything on my thirty min lunch break ! When I checked out I met Mr. Aubrey ! He was so kind . He Checked me out minutes after my clearing the storage . He also helped me guide this huge Uhal out . Great storage ! I had a lot of things it fit a little snug but it fit ! Definitely will be using again when I move or need to store !",
"date": "2022-02-08T10:42:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Two Notch. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Mr. Aubrey! If there is anything you think of that we can do to improve your experience, please let us know at customerservice@extraspace.com. Our team would love to hear from you!",
"replyDate": "2022-07-10T00:45:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4dc92d83-41cb-4f31-82fd-8bc435873574",
"author": "Will Yarbray",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLPkkkSZIuj7M_lb-hjJ1I8fqTDDeyaxoKkc1sftcpkKQKQZw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-02-03T23:29:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Will! Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-10T00:45:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "28c3225a-6a7b-41f1-9923-95dc8d8242e8",
"author": "Rod Palmer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLLNUapnAGjyg1rNnqrq1SO-kGnzysl8vdiQ7clvwyTSV0iLivh=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Debbie was very informative, polite, and courteous.",
"date": "2022-02-01T01:59:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the great review, Rod! We're glad Debbie was very informative, polite, and courteous. Please call us at (803) 335-0384 if you have any questions!",
"replyDate": "2022-07-10T00:45:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0adda011-4bdf-4c73-b1f2-ed4ede1ff1c4",
"author": "Pam Tyler",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJqWZp6Su_ao_qzOWXOmv4r8Ff-A59TIBzywmWETBoPV8oQUw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Deb was very helpful. I chose the wrong size unit initially and she was more than accommodating. Got me the perfect size unit without a hassle.",
"date": "2022-01-31T21:14:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Pam, thank you for your review. We're glad Deb was very helpful, was more than accommodating, and got you the perfect size unit without a hassle. Feel free to contact us if you need anything at 888-STORAGE or stop by the office.",
"replyDate": "2022-07-10T00:46:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9fdbcc74-64d9-40bc-8410-380f995b1ba9",
"author": "Nikonua Adams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJbk2YdeC4cbmb6xrDm11WIwY1DbSW6vELWJY1GYjIKJDLb_w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-01-28T15:29:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Nikonua! We are grateful for customers like you.",
"replyDate": "2022-07-10T00:46:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fa57504c-398e-4c53-830b-11c565cf6c8f",
"author": "Tracy Miller",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKGMFYPbU46JyeELtGtEwLZL7ScSDKmPBNuRW2ThtlKVo3C0Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Debbie with Extra Space Storage @ 405 Longtown Rd. Columbia, SC was a pleasure to work with.\nTracy Miller\nRytech of the Midlands",
"date": "2022-01-26T20:17:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Tracy, thank you for your reveiw. We're glad Tracy was a pleasure to work with. Give us a call at 888-STORAGE if there is anything, we can do to assist you.",
"replyDate": "2022-07-10T00:46:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8686ce23-a05d-48af-b49d-1d411b573ef4",
"author": "Daniel Mclamore",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUXMDu2GQfH4G_OJs4qRd9toJWG5biewt8b89tkdZR4A5tUXbprpg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had the pleasure of sitting with Debbie! She was great and thorough in the process of making sure I was taken care of! Great person all around! Highly suggest!",
"date": "2022-01-19T18:01:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Debbie is great too! Thanks for the positive review, Daniel. We're glad she was thorough in the process of making sure you were taken care of! Feel free to contact us if you need anything at 888-STORAGE or stop by the office.",
"replyDate": "2022-07-10T00:46:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "97978734-dd04-4191-9797-289333639f9a",
"author": "Reginald Anderson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIbAf_LQLW6wlSteDqWQ6YeQwCMyiB85AMGK_DiosY_zgh9JQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-12-31T18:04:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Reginald. Call us at (803) 335-0384 if you have any questions or need assistance with your rental!",
"replyDate": "2022-07-10T00:46:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e5ab5a7e-d955-4820-bdeb-d117d77a6f0b",
"author": "Lashae Hannah",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK4I03rDuU_nBhADchKD9po2Y8p7XfHsbXSVhAZxt2k1wxdGQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra storage space on Longtown rd customer service was exceptional. Ms. Debbie was very informational and showed me around the premises. I would definitely recommend.",
"date": "2021-12-27T18:05:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words and for recommending us, Lashae! We're committed to providing excellent customer service. We're glad Debbie was very informational and showed you around the premises. Stop by our office if you need assistance or have any questions.",
"replyDate": "2022-07-10T00:46:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e88c3cdd-9f47-4247-abd2-8d821619248f",
"author": "Eric Payne",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLkLUeDoJWWXW67RFfsksJu989nR2m6X_qlPYYsCoW3yCoIKw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-12-27T16:19:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Eric! If you need any assistance the future feel free to stop by or call us at (803) 335-0384.",
"replyDate": "2022-07-10T00:46:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8862e332-50f6-404c-ba33-df6cd621c1c4",
"author": "Leroy Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXJ3dyddhZUyOYpkl5vvi1YSftbP1aESjteNkTr2gfZWlo6g4M=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-12-27T15:39:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Leroy! We are so happy you had a great experience with Extra Space.",
"replyDate": "2022-07-10T00:46:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "83dee6fb-085e-41f9-b55b-43800d56061b",
"author": "Brian Creasap",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKbkHuNu7zavGzFfaI0qmH9PEVJqCU4tQkAhv0WdrQGmhhMwg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-12-17T18:47:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Brian! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (803) 335-0384 if you ever need anything.",
"replyDate": "2022-07-10T00:46:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "50734d6b-73dd-46ac-bceb-c1bc9774e5a5",
"author": "Street Science Customz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJA8YoroQCitPDtIgectUMBZj7-dRn49bSg1FRpzbMDAwAIgg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-12-15T17:31:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive rating Street Science! We are so glad you trust Extra Space with your belongings. If you need any assistance in the future please do not hesitate to reach out at (803) 335-0384.",
"replyDate": "2022-07-10T00:46:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "89ade2d1-288a-4b48-ac27-a24e895b1a57",
"author": "Mitch",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXyV89qGsWsV85DkO_qXjbuJcZgs0_RinaCCrscteL3QP4enu9c=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-12-10T19:28:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Mitch Manager Of Eamho, thanks so much for your review! We are thrilled to hear your experience with Kayla and Crystal was positive and are always here to help with your storage needs! Give us a call at (803) 335-0384 or stop by the office if you need anything!",
"replyDate": "2022-07-10T00:46:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "77022b6f-bd75-442d-8a55-2063dd3625a3",
"author": "Edward Moats",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVgIo8gPn3AcYWx02YkKqaHfbB7sp3jzWIWDQ1yN_haxfwspJE=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great communications, easy getting set up and moved in.",
"date": "2021-12-10T18:31:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Edward! We are so glad you had a positive experience with Extra Space. Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2022-07-10T00:46:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "008a3242-642e-4497-bbe7-f4f0b3efa44d",
"author": "Ms. Lawhorn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocICBJzRgvYIBof5RPlO31PwzDNpSWgXhxpEekTxcg0jNsmpLQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-12-07T10:25:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a 5-star experience, Ms.! If you ever need anything in the future feel free to stop by or call us at (803) 335-0384.",
"replyDate": "2022-07-10T00:46:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3283c85c-8609-4b44-84c6-23b6dae89f34",
"author": "Maria Homer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVlcvulQfdEL9e9xMq7pmYjztPQdhw7R18Oh-m1vgV3sySFbEo=s64-c-rp-mo-br100",
"rating": 5,
"text": "I loved that they let us see the unit before we sign up. They answered all our questions. They were professional and took really good care of us. I highly recommend it.",
"date": "2021-11-29T19:32:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Maria, thank you for the amazing review! We are glad our team was able to show you our units before renting to you. It's great to hear they were professional and knowledgeable. Our team is here to serve you, so give us a call at 888-storage if you need any future assistance.",
"replyDate": "2022-07-10T00:46:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "24573372-7c87-4d0c-bf63-3faef150d972",
"author": "New Man",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWl0wkJbsLSJ6McEFSTMSyugAJht20lfHmin4SNIQasT0bSxwKxsQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kayla was excellent!!!! She helped me tremendously & was very knowledgeable of her job. What really got me was her attitude, customer service and how friendly she was. I will definitely be referring people to this place because of her!! Thanks for all you did!!!",
"date": "2021-11-21T00:33:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, New! We work hard to meet the expectations of our customers, and we're happy to hear Kayla hit the mark for you! Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.",
"replyDate": "2022-07-10T00:46:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "da838274-da64-4c33-b03f-7f279dc744f4",
"author": "Demeco Heath",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLiWzKto7qnKhkzoHVh-ZpiQKGd6DwMsaO7kFiuu6SopHcruGOf=s64-c-rp-mo-br100",
"rating": 5,
"text": "Crystal was awesome!!",
"date": "2021-11-20T16:32:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Demeco! We are glad you had a great experience with Crystal. Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2022-07-10T00:46:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "302970a7-893a-4e78-927a-69f40715cd08",
"author": "Amy with a why",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ18mAUJpTWJ47rfntwjKKTSt8un4vFOWfS95N3NHtzdtH9Jw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Corporate sales staff and Property manager have been fantastic - a beautiful, team effort to help us solve our space and storage needs with exacting details and extra effort and clear communication. The Property we finally selected is very well maintained...couldn't be happier with our choice to go with Extra Space Storage. Thank you Crystal at the Columbia, SC location as well as the sales rep who helped us identify the right solutions!",
"date": "2021-11-20T14:57:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We agree that our team is fantastic! Thanks for leaving a note to let them know you appreciate them, Amy! We prioritize providing well-maintained facilities and are so glad to hear your experience reflects that. We're glad Crystal helped you identify the right solutions! Don't hesitate to reach out to us at 888-STORAGE if you need anything!",
"replyDate": "2022-07-10T00:46:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "59e01f9d-0285-4eb9-a517-00bec0e3be16",
"author": "Danny Velasquez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKLFJetqYs8kwF_YEwiRmOIFWRrQwCL5w0YgpYfgTuFQ159Wg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I have been in this community for over twenty years. I love a mile from the storage in one direction and work a mile from the storage in the other direction. Not only is it convenient it is also great to deal with the staff. I have never had a issue. Thanks so much to christal who helped me out. She is just a joy and very professional. It’s great running into people with good spirit.\n\nThanks so much guys.",
"date": "2021-11-16T17:09:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Danny! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. We're glad Christal helped you out, is just a joy, and very professional. Give us a call at 888-STORAGE if there is anything, we can do to assist you.",
"replyDate": "2022-07-10T00:46:19.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "6c6052bc-0490-4a4c-8cde-ece9a067b344",
"author": "Michelle Furr",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK7Ru1eoLmm8jR1OyKP7owi8Jqnn_gDVE9vHbFo2st_taNWMg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Christal Phillips is a genuine pleasure to talk to and conduct storage business with. After chatting about business matters she thoroughly went over the procedures and made me feel very welcomed and glad I am an Extra Space customer. Excellent choice of managers!\n—-Lester",
"date": "2021-11-13T23:50:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Lester. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Christal. If there is anything we can do for you, please let us know at 888-storage.",
"replyDate": "2022-07-10T00:46:19.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "36a408e5-8fc3-460f-9b89-e8ef492b7a79",
"author": "Mindy Love",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKB385LezNCI9PayGUWdFBGLNVRvHpCi4aM8jM56lW3VgwSAg=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is my first storage unit I’ve ever rented. The customer service experience was great! The unit was clean and easy to access. Pricing is fair. Highly recommend!",
"date": "2021-11-02T22:18:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Mindy, thank you so much for leaving us your review! We are glad you have had a positive experience renting for the first time. We strive to provide clean, budget-friendly, and easy to access units for our customers to rent so we are glad your experience reflects that! Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2022-07-10T00:46:19.000Z",
"tags": [
"cleanliness",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "4d7f5603-7228-48c6-80ac-2c3669ac2d45",
"author": "Pernell Lewis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL0DCqMIlzyeiFmAfB8g2MRwSpZsTFPgcE38_16z17rIZPCGQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-10-28T21:17:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Pernell! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-07-10T00:46:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d2e23f7e-4570-42cb-8f58-d22547a01d99",
"author": "Cole Wilde",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUZ1-7JxJJ7HIc0esByGfuqFERpbzZGRngKZ75h7wQK5byjJ8jP=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2021-10-22T13:31:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Cole! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2022-07-10T00:46:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "324a7e4b-6395-4acb-b7bf-dd2b5c2972cb",
"author": "Sandhya Kottika",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLz4LqLx8tLxTQr8_xlYfyrGvcYcR-4RSNzCf6E1EXaOuY1UQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-10-20T14:25:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Sandhya! Don't hesitate to reach out to us at (803) 335-0384 if you ever need any assistance.",
"replyDate": "2022-07-10T00:46:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "415c44a9-69c8-4dfd-94b8-569c27ba4701",
"author": "Ashley M.",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXbmZfWnUH4uocS2Syif8tO5gXITofI3KsT_TuE4iirFBKUtxjy5A=s64-c-rp-mo-br100",
"rating": 5,
"text": "The leasing process was fast and easy. I love that there is no contract. Christal has the best customer service one could ask for. I highly recommend this location.",
"date": "2021-10-15T22:08:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Ashley! We're so happy to hear Christal was able to make your rental process fast and easy! Give us a call at (803) 335-0384 if you need any future assistance.",
"replyDate": "2022-07-10T00:46:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d0c35946-86d3-4d9f-97b4-73bb2f565298",
"author": "Ms Tardy",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUN7Nd_DsuXnwtozPqz9x5h3uqo6NQZLcqb9t1LHmdrn_n2mSg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I like working with Christal. She always helps me with my account when needed.",
"date": "2021-10-14T10:43:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Ms. We're glad Christal was able to help! Our team is here to serve you, so give us a call at (803) 335-0384 if you need any future assistance.",
"replyDate": "2022-07-10T00:46:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1419ceb9-bf18-4a6d-8f3e-cb8a5403b014",
"author": "Alonzo Shuler",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXbIHnw_Gw4TdIldRsogfdGgDPwv5XfaTwBB9qWx7L6O39P_5ax=s64-c-rp-mo-br100",
"rating": 5,
"text": "My experience was great, I always felt welcomed and always had great help!",
"date": "2021-10-13T03:04:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the review, Alonzo! We are so happy we could meet your storage needs at Extra Space Storage. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T00:46:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "34254833-0be6-4b44-8941-373e2a6ba853",
"author": "Christal Rush",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLGsuFi0rp2zQUFPpukoWYelGXp-DAjVVt7rxtf-t9fLoFPXZzI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome Customer Service!! Very smooth, stress-free process. 1st time renter who will return for future storage.",
"date": "2021-10-07T21:47:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Christal, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T00:46:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "efc88290-43ac-4bea-a40b-9f0f82dc9903",
"author": "Donald Holland",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUUWKZOJwyZYbzm2-n0lEgTIWLkFG65xTZ4H2tY0BGOHxcxesd9lw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-10-04T00:47:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Donald! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-07-10T00:46:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "129c0e06-9045-4d7d-8110-b2cddd2286ad",
"author": "Susan Wirths",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLhNMr04R25k6nil9BVCXZkOKT8XpgUZMjsLhWBnfPhauxpNg=s64-c-rp-mo-br100",
"rating": 5,
"text": "The people were wonderful with helping me. It was fast and easy. And a very clean well run facility.",
"date": "2021-09-30T20:04:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Susan, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2022-07-10T00:46:32.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "b55b0fe9-5689-4715-8e26-80484838183e",
"author": "Deb Mang",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKZ8BgNTQrd0Jlw0FDtGGhirJWlOdLKOgiImqFvAbo7l45BOw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Since Extra Space acquired the storage facility, management has been great! Crystal is very friendly and responsive!",
"date": "2021-09-11T21:53:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the great review, Deb! We're glad Crystal was very friendly and responsive. Please call us at (803) 335-0384 if you have any questions!",
"replyDate": "2022-07-10T00:46:32.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3b3b7846-2793-4f9a-9d6c-e12bb1ceaa26",
"author": "Rachael Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWZIXHuGNGh1AmzTYpZeFIDk_xbdTeYC6l7ePa7I3y99QRqcbhp=s64-c-rp-mo-br100",
"rating": 5,
"text": "Crystal and Kylie helped me out big time! Very nice location and staff.",
"date": "2021-08-18T22:29:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate the review, Rachael. Thank you for choosing Extra Space Storage for all of your storage needs. Please let Crystal or Kylie know if you have any questions or call us at 888-storage!",
"replyDate": "2022-07-10T00:46:32.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6722d10d-97cb-49ce-8755-77db7cb8e3d8",
"author": "Bob Cathey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIn5heqg4AdaUeq3Ow9eq57Bvo9NcHojR3ukl7I_HW9DrZrLA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-08-18T03:07:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Bob! Thank you for being an Extra Space Storage customer.",
"replyDate": "2022-07-10T00:46:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e5a288c5-248b-45c3-ac21-e0c03243bc74",
"author": "jorden frasier",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVpiGu3rAMjyY8MtWdlIAoMFBzfuKWqskUdpMgK-Cb5-LVE4cEn=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-08-10T20:17:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Jorden! Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-10T00:46:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6eea30f0-8d1f-4c16-91fd-f0ee5e147768",
"author": "Patti",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK0VPoIAE_ajMcQK4gfKRrUspyo95Jxn7alXy_qQ64XjFFulA=s64-c-rp-mo-br100",
"rating": 5,
"text": "So grateful for new management- specifically thankful for true and professional customer service! Thank you to both Ronesha & Crystal!!!! (and sincere apologies if I’ve mis-spelled your name!)",
"date": "2021-08-02T20:35:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Patti, thanks so much for your review! We are thrilled to hear your experience with Ronesha and Crystal was positive and are always here to help with your storage needs! Give us a call at (803) 335-0384 or stop by the office if you need anything!",
"replyDate": "2022-07-10T00:46:32.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
}
]
}