{
"summary": {
"average": 4.9,
"total": 223,
"distribution": {
"1": 3,
"2": 1,
"3": 2,
"4": 4,
"5": 213
}
},
"reviews": [
{
"id": "d93545de-c6e0-4fbb-b6da-86995857b5a2",
"author": "JANE GARRETT",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV6WSVtkOyM-GJFwMHU3EuvY0rvo0oFpRYBSvu7TaljiBnJ7iI=s64-c-rp-mo-br100",
"rating": 5,
"text": "The representative (believe his name was Kadeem) was fantastic. I had first booked at the wrong storage place. I needed climate controlled and when I saw the unit I had rented, I discovered it wasn't. He not only canceled my reservation but he checked the other sites to find what I needed. Great and friendly service.",
"date": "2026-06-26T12:30:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, Jane! Kadeem's effort to find the right climate-controlled unit for you reflects our commitment to great service.",
"replyDate": "2026-07-03T01:28:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b00b1b33-fe49-4d9d-ac3f-b995d6686bff",
"author": "Kevin Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXf25rlMIyc71JoH1I9_YVxdIwpArwsMxXnTMT7cqDvg9DC33ftcw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Online reservation was quick and easy. 1st time through was a good experience. Was shown space as well as other options that could be more suitable for what I was parking.",
"date": "2026-06-25T19:27:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Kevin! Happy the online reservation was quick and the team showed you suitable space options.",
"replyDate": "2026-06-26T01:28:24.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "a2f28792-1ec8-4ed5-a0d3-4f2d3e0198ba",
"author": "Brooke Hale",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIBRDc1-_TjR_GLclf6JM8x8Tt3DfJfHpz7IisfSttGZhSS0Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome place - easy to work with for the storage, recommend this place.",
"date": "2026-06-18T19:10:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear you found us easy to work with! Thanks for the recommendation, Brooke — it means a lot to us.",
"replyDate": "2026-06-19T01:28:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e73d25b1-fa24-470c-a6be-19830c3c9ef3",
"author": "bee dot a dot",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIr88zUVDVpgzJnl3ecdSN4rNaThxFEZqZn3QDY-Xjc5jq2sg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-06-17T15:53:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Bee, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything! ",
"replyDate": "2026-06-19T01:28:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7ec424f2-8550-44c2-9a0f-b780be98b07b",
"author": "Ryan Wimberley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVKSZk8zDyV-x3Wbv1sjO-nRA9opzVQEo2KgqEEDM9wL9cY3y0=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I found them online but definitely call and talk to Kadeem, he gave me a way better deal for what I needed!",
"date": "2026-06-10T21:44:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're delighted to hear you had a positive experience with Kadeem. Thank you for sharing your feedback Ryan!",
"replyDate": "2026-06-12T01:28:24.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "34ff98b7-6e77-401b-9615-2cd1e4bb34bc",
"author": "Phillip Allen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV6S5cb0wkJE6pTWOXcMvJmzaS7jZDgjO6Mo9eiC27R3-03WCNs=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Kareem was awesome and very helpful!",
"date": "2026-06-08T17:29:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear Kareem was awesome and helpful! Thank you for sharing your positive experience with us Phillip.",
"replyDate": "2026-06-10T01:28:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f2f86d78-d85e-42dc-a32e-f3661579efae",
"author": "Robert Griggs",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJcsIWidrgZ8K3xCgcGXeTHHgHd0mZjiE8BEU-fAHmBgMUisg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-06-04T23:23:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Robert. Your rating means so much to us!",
"replyDate": "2026-06-10T01:28:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c28b59c2-266a-4be7-8f0c-8740ef4264aa",
"author": "Salina Serrano",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVQATYTeT0sSP8MYXQ4_BsJU4TPvXGNh78mSEnnBBdNsJpEwYuK=s64-c-rp-mo-br100",
"rating": 5,
"text": "It was great management was friendly",
"date": "2026-06-04T17:00:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are ecstatic to hear you enjoyed our friendly management team, Lavina!",
"replyDate": "2026-06-10T01:28:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "35d0a2f9-ac33-4d6d-8837-b96305b782f6",
"author": "Peter Washington",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXHKrfFpC7Nl63KSuqmsAEoZHoEJJWlTQS49QpRO4CLb_IvCGAU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer service!",
"date": "2026-06-03T14:10:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Peter! We're committed to providing excellent customer service.\r
",
"replyDate": "2026-06-10T01:28:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6a360b47-e65c-46fb-9351-19f8dba2ee52",
"author": "Sam Fowler",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLyfXehfLIKkDvG6mPefuGnyJO1RmxyehWardF7gJub30X_JA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-05-23T15:51:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Sam! Don't hesitate to reach out if you need anything!",
"replyDate": "2026-06-10T01:28:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "146551b4-afd7-49b0-a9f9-9c3262454e05",
"author": "Katelyn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLxdSJWQX8WuV9XPd674Hhn3sjUzwrz0FCAbwAKP2xBgLd_6A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing and friendly staff made it super easy for my first autipn buying experience!!",
"date": "2026-05-21T16:25:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Katelyn! Thrilled our friendly staff made your first auction buying experience smooth and easy.",
"replyDate": "2026-06-10T01:28:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a3a29c74-b0af-403f-bdfa-9f7dca292b94",
"author": "Jocelyn Maurice",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLcdNGxnLfnAFhLY71uIgG1heYrys-gAeAaiXGdZ_cO-girgw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-05-21T16:22:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Jocelyn! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2026-06-10T01:28:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cfb166a3-791c-4e30-8377-0f2c85c31759",
"author": "Mg",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU0lpdX2tP9rmSwv9J_Cejx44os7e8As31heLH-SdHt-Sv7sC1m=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you so much, Kadeem, for your help today. You were very cooperative and kind, and I really appreciate you taking the time to clarify all the details. Greatly appreciated!",
"date": "2026-05-15T15:23:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear Kadeem provided cooperative and kind service. Thank you for appreciating his clarifying details Mg!",
"replyDate": "2026-06-10T01:28:24.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "64e56230-d0cf-4d28-a194-c7af695ceae3",
"author": "Dimitri Knepper",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWOyyj18mXfr4Ylh6I2Z4HD7lik387liCiO-Hkoz3ov9yyjA0Iq=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kadeem was super helpful, he took me to make sure my things would fit properly and went through all my options to make sure I got the best deal possible. Very friendly staff and great service, they even offered me a Gatorade.",
"date": "2026-05-12T19:02:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words about Kadeem! We're glad he helped you find the perfect fit and best deal, Dimitri.",
"replyDate": "2026-06-10T01:28:24.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "e661ea66-cc06-44ff-a603-d964837550b6",
"author": "Victoria Zucker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLXgHCzcGd0njougAnJIPhp37gcsL8Mbs5z-ZoXoEHgUpVLpg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extremely helpful and easy to get booked. Staff was extremely informative and made sure everything was set up so I could easily access the unit. Great follow up as well",
"date": "2026-05-11T21:33:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Victoria, thank you for highlighting our helpful staff and easy booking process. We're glad everything was set up smoothly for you.",
"replyDate": "2026-06-10T01:28:24.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "546e30e9-150f-4594-83f1-2d5fd11c23f8",
"author": "George Hartsell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXzLOsags1I3wOHtBugFQ5zg9tDLKL5vUvvB6z3sp4k25KvmKg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Rented for three years while renovating childhood home. Always easy access when we needed something. Price seemed average for all places we shopped. Would recommend.",
"date": "2026-05-08T19:41:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for three years of trust and recommending us, George! Your renovation project sounds meaningful and we're glad we provided easy access throughout.",
"replyDate": "2026-05-10T01:28:24.000Z",
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "bc71d491-682d-4691-bce7-9e8bfd23a05f",
"author": "Chantel Crawley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLfbhSdXdTLiRdIjQDMI5ph_fPRJCZ4CHG5LsRqR_cxTvayug=s64-c-rp-mo-br100",
"rating": 5,
"text": "EXCELLENT SERVICE",
"date": "2026-05-04T16:34:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are ecstatic to hear about your excellent experience! Your feedback means everything to us, Chantel.",
"replyDate": "2026-05-10T01:28:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "27c15fb7-af88-4ae8-883c-7edfa4b73eaf",
"author": "Quamira Fogler",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLJtc5G5l-Bz2N4-JC9PzRqIzzwQ7sS4ofEfFR1426oJ2eqqg=s64-c-rp-mo-br100",
"rating": 5,
"text": "KD is great!",
"date": "2026-05-02T14:55:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear KD provided great service! Thank you for taking the time to share your positive experience Quamira.",
"replyDate": "2026-05-10T01:28:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "649cbb7a-4312-4c14-82b4-e31859e9d239",
"author": "LaDonna Sanders",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJU0OH_IRR78Fo3HSICBD0hAQXcDCNCzSYNu6TzD8FAeQ8s-g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful",
"date": "2026-04-27T17:30:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback means everything LaDonna! Thanks for choosing Extra Space Storage and sharing your experience.",
"replyDate": "2026-05-10T01:28:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "bf7ee0c0-b7ad-41f5-95ef-9adbe9635b75",
"author": "Frantaisia Randolph",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKiRJVARen_3_iRUzmX3fkt3O2rP7ZnDZnZdPqaWVbcXT12jA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kareem provided us with excellent service! He assisted my uncle and I with change of ownership and taught us how to use the app for easy gate access for when we visit!",
"date": "2026-04-25T19:29:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback Frantaisia! Thrilled Kareem provided excellent service with ownership change and app training.",
"replyDate": "2026-05-10T01:28:24.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "431d4dcc-0b5d-4378-adec-0afafa7bbdc5",
"author": "T England",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWHiVpR8dnlzkE28FT-l3cS2JjsdH45giYNXm6MNbgrea_XvQxo=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-04-22T21:30:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to leave a rating, T! Your feedback means a lot to our team.",
"replyDate": "2026-05-10T01:29:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4de8d960-ece5-4cb4-aa70-d57389250c72",
"author": "Illisil",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI--xHqnaXX5xDX6qxs5sBY6_jFDGIjM7UOS7H50E6goiej5w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great",
"date": "2026-04-22T20:32:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Illisil, for your wonderful feedback! We're thrilled you had a great experience with Extra Space Storage.",
"replyDate": "2026-05-10T01:29:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "75fac15a-4ac1-40e6-a6b8-191b244802c6",
"author": "Stephen Barger",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVhIDBehriYvXAJZ6R8-4MCoTeO91Kkqblaii6DXCarVLKxmCuE=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service",
"date": "2026-04-22T18:25:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear about your positive experience with our service! Thank you for choosing Extra Space Storage Stephen.",
"replyDate": "2026-05-10T01:29:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "897d3d43-bf69-451d-a364-47de5b7e97ce",
"author": "Greg Newton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJY-uZhdsoomsSttSRuh-BYTIhBxkT-LfEl3hfgEjOmCTyQ1w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-04-21T15:18:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Greg! We're happy you trust Extra Space Storage for your storage needs. ",
"replyDate": "2026-05-10T01:29:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "023d22d8-dba9-485f-a768-c431f2105e89",
"author": "Tron Viper",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVfscPrUBoB8hnG73OQKZZDtHfMFlv3q1CPjEUhYByytgIXaqif=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great storage unit and great customer service!",
"date": "2026-04-13T14:43:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Tron, we are elated to hear you had great customer service and storage experience with us!",
"replyDate": "2026-05-10T01:29:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4b0131d2-8eac-4868-80c8-15fc9e413680",
"author": "Amber Wagner",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVDKeTtClSUAA6Jv8b8ikpbFUehphxJ4ogFs44cKOLGyEjY9GM=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-04-10T17:57:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Amber, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2026-05-10T01:29:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "564721a6-3b6b-4880-b869-2dfb08dfad88",
"author": "Tatyana M",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKoQHZXKem9CVSaR11_10i1DGigBQF_i9Ji9P2hZFuTp5-5JA=s64-c-rp-mo-br100",
"rating": 5,
"text": "It was great -- quick and easy.\nThank you.",
"date": "2026-04-08T14:42:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for choosing us, Tatyana! We're glad your experience was quick and easy.",
"replyDate": "2026-04-10T01:29:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f680edb6-af09-42cf-9462-60af0466932a",
"author": "joseph green",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI16NNaYrS4vMlXsYm8fVYhxW4tfAjAsJ1ZjbHQoEph96CW0A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-04-07T18:41:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a 5-star experience, Joseph! If you ever need anything in the future feel free to stop by or call us.",
"replyDate": "2026-04-10T01:29:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3a451e00-7b50-4905-8706-7800ab0b1e5f",
"author": "Kendel White",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUt2WQjyeC0FiCm9FM6zipmakOnNN1miEnz7DEfO82ieeVwO7jqpw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience, easy to sign up online and finish everything in person.",
"date": "2026-04-03T17:40:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are glad to hear about your great experience with our easy online signup process! Thank you for your review, Kendel.",
"replyDate": "2026-04-10T01:29:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "43fa1ffb-209f-449b-a6d3-8742057989d5",
"author": "Samantha Mckiver",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK_nvRvpQhdbx2K7Q_hLprg0iLY7GmuwNDUvpHw1Si3LSRRqw=s64-c-rp-mo-br100",
"rating": 5,
"text": "The manager is wonderful.. I had an issue, had 2 units got one cleaned out.. and they told me I would have to move everything out of my other unit to another one but he fixed so I did not have to great person!!!!",
"date": "2026-04-01T16:28:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Samantha! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2026-04-10T01:29:29.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "5743c6e9-daeb-406a-a9ef-3a7665dba665",
"author": "Elizabeth Colon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXMoS-WJ_QxOxn0OqeHiEmm7m0zhBt6fYo8GVJs1udHz-WL5crl=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2026-03-31T21:15:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5 - star rating Elizabeth! We are so happy you had a great experience. If you ever need anything feel free to call.",
"replyDate": "2026-04-10T01:29:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0c09aff4-f712-40b9-b67e-a6afeb54b999",
"author": "Thomas Stone",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVAAx2YLZDSZqZLIPMgVf5Ha8eInwoY_gBRh9bARlhTt7whbW70=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2026-03-30T20:25:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to leave a rating, Thomas. Please stop by the office if you need anything.",
"replyDate": "2026-04-10T01:29:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ca294a7b-347a-4472-ba60-7ada3a5c764c",
"author": "Hector M Pabon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU2TZy2_OzP_LcYnsI9KIa0DrV5RXWgxFicTHMs-4xG582AW0aF=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "What a SERVICE!!! From the phone thru the quick stop at the office. AMAZING !!! understood exactly what I needed with a great value. Thanks so much.",
"date": "2026-03-30T14:21:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Hector, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Michelle! Please stop by the office or give us a call at 888-storage if you need anything.
",
"replyDate": "2024-07-10T01:29:29.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "9edebb72-c22e-4ed5-81c9-00721fb0fe9a",
"author": "Sherlyn Cupid",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVwywf2GaofnDLCoLsYRCkSQ7hMpA2TqmcDLV0EL43SYdZtdVyp=s64-c-rp-mo-br100",
"rating": 5,
"text": "Everything about this process was smooth. Errick was great and extremely helpful. He explained everything to me and he was very professional.",
"date": "2026-02-17T16:19:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're glad to hear that Errick was extremely helpful and professional. Thank you for sharing your experience with us.",
"replyDate": "2026-03-10T01:29:29.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f7d88cd7-5e44-4fcf-a5d1-c881b717aa3c",
"author": "Andre Davis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLXSL1g4c0hna5JYne6MBUZMBvF07VIQhLUMG5p5yr6Hm7zKg=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff is amazing.!!!!!",
"date": "2025-11-29T14:13:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're absolutely thrilled to hear that you found our staff amazing!",
"replyDate": "2025-12-10T01:29:29.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fef06e84-0e52-4095-87f3-4c7b82961a65",
"author": "Isa A",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWTEtKwDQkdSldFOg--WuXt2bhCAlIFHGLkILkBDDbUTYZlyp_mMw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Staff is always incredible!",
"date": "2025-11-26T17:23:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're honored to hear that our staff is always incredible! Thank you for sharing your experience.",
"replyDate": "2025-12-10T01:29:29.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "94196d91-85dd-4ee2-8292-1a7ee5e9b6ba",
"author": "Reggie Wynn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIEOzWfn3c_CJVSb1bcjSZzeu8LnUK1ZdsxBCYvTek1E5ZmzCE=s64-c-rp-mo-br100",
"rating": 5,
"text": "Quick and easy, thanks for your service and convenience!",
"date": "2025-11-24T14:46:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear about your quick and easy experience! Thanks for choosing Extra Space Storage.",
"replyDate": "2025-12-10T01:29:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ed86d1b5-a587-4e85-b7c9-ff8d92046f07",
"author": "Randy Osborne",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI16KsqgDB90IW-Ki0FnmDcXbxQwygiXKX_ODW9JaJUs_wXqA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service. Bought a unit at auction and one of my easiest facilities so far.",
"date": "2025-11-15T22:42:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful for your feedback! Glad the auction unit purchase and facility experience went smoothly for you.",
"replyDate": "2025-12-10T01:29:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1632ee81-c63d-403b-a1ec-f7cf869d0d23",
"author": "P Dudley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK7XfCaYQrc3QRhH0MAnGjoF2SYbYlb6B7Yxi_LKWe6vaxE_g=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "ryan is definitely an asset to extra space storage he was very informative and helpful to me in acquiring a space and explaining the rate increase and positive professionalism",
"date": "2025-11-15T19:53:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for recognizing Ryan's helpful service and professionalism. We're grateful he made your storage experience positive and informative.",
"replyDate": "2025-12-10T01:29:29.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "09281d08-6da4-4589-8565-5c0eef78c954",
"author": "Tiffany Wilson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK1PsvcXCDXBfGAmO-_ekJ6UP2oNXmFwN4f3Us38Y9jFNu6FA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ryan is so helpful whatever we need he is always available to assist us we have been out there for a while and would recommend you renting here!!!",
"date": "2025-11-15T19:00:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for recommending us! So glad Ryan has been helpful with everything you need.",
"replyDate": "2025-12-10T01:29:29.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "75f73069-cb02-4243-85c4-686b2cc0e084",
"author": "B",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK6-KLfqIaqsW3sQnJT2HUgedDWJOkCDto-c_dRmHgl4ar9BQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I transfered here from another storage unit and I definitely made the right decision. The unit is so much nicer and its actually cheaper than what I was paying before. The Customer service has been great! Ryan was very polite and knowledgeable. After all of the issues I had with the customer service at the previous location, I really appreciate how easy and pleasant he made our transition. Thank you!",
"date": "2025-11-15T15:29:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear you made the right decision transferring here! Ryan's excellent service makes transitions smooth and pleasant.",
"replyDate": "2025-12-10T01:29:35.000Z",
"tags": [
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "3e2af94d-7926-4828-9b3a-dfb32841bf10",
"author": "Dawn Stout",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLz59bKa_GZRirDYHet3Favzf5JPw_EMJPQrVYlEgrwlEK21g=s64-c-rp-mo-br100",
"rating": 5,
"text": "First and foremost Great costumer service !!! (Ryan) Great price and great location!! Thankyou",
"date": "2025-11-14T17:51:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear about your great experience with Ryan! Thanks for choosing us, Dawn.",
"replyDate": "2025-09-10T01:29:35.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "85b6e362-f373-42f9-bff0-68743eeaf52f",
"author": "Joshua Sellers",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocINI7BiI5g8DH_4En9ZNoKnujHk_J1petkSxjCsKdx71-uR8A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-11-12T21:33:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Joshua! Call us if you have any questions or need assistance with your rental.",
"replyDate": "2025-12-10T01:29:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "952ce8ee-cdd3-41cf-a973-10aeddc860a8",
"author": "aretha wiggs",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIIjVgqKw6b6Mf3YR1XmMovLP3SLTbz2IrooCJfJe6Fm1TBrA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thomasine was amazingly helpful. She provided superb customer service that went above and beyond. I highly recommend ExtraSpace Storage.",
"date": "2025-11-12T19:31:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for highlighting Thomasine's superb customer service! We're pleased she went above and beyond for you at Extra Space Storage.",
"replyDate": "2025-12-10T01:29:35.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "50f95f00-c4d2-4d02-9e08-8c5eaca62ec1",
"author": "BERNADETT SANDS",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI_PCItvlWvQDy4BTkWM3BnAVnV4PhrPbcP2qemaRnwOqmOzg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Storage space/area is well maintained. Office staff/manager professional, very helpful.",
"date": "2025-11-03T17:29:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! We're thrilled our well-maintained facility and professional staff provided excellent service.",
"replyDate": "2025-11-10T01:29:35.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5b030188-a254-4008-934c-734040df22e1",
"author": "Jordyn Davis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKE8xeG-m1GtWOGTcaC9XBozghBDDFM4FE-sDQsJNDu3LdCAA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-10-23T15:13:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Jordyn! We are so happy you had a great experience with Extra Space Storage. ",
"replyDate": "2025-11-10T01:29:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cda0586c-64ce-4e21-a514-db633c70746f",
"author": "michael pollard",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVbHbXtZga9Ij1UdomlUh8X2tgCwHI0DSoUZ_vWdWdiyjPyahg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-10-01T00:05:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Michael! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2025-10-10T01:29:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "db114fa6-b675-47bd-99b3-15e659b91ded",
"author": "Zach Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVYwvTSnxzXcbbHrgxohOvuuysjbt99VvdCksm5gvXuFV1nX3SW=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Ryan was awesome to deal with. Very personable and responsive to the questions and concerns I had.",
"date": "2025-09-12T03:43:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Ryan and Chelsea provided such personable and responsive service for your storage needs!",
"replyDate": "2025-07-10T01:29:35.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "51cc05fa-47d3-4ac4-b74c-2b745f9b9546",
"author": "Nicole Paquette",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ1FgBu4odYzi8fel-lDMFqoo4Q-sqo0Z3inS-ABhhMCN1dJg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Always very friendly and helpful staff!",
"date": "2025-09-08T16:49:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are glad to hear you found our staff friendly and helpful! Thanks for choosing Extra Space Storage.",
"replyDate": "2025-09-10T01:29:35.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ca3078f5-aed0-4c62-bedb-c9f53f00b99e",
"author": "Jacklyn A",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIHEi-XOMgEx8iyLrvzQr0oCJVUTRkzWKjZtNwt38QMUpI_cQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ryan is the best there he keeps me coming back anytime I need to store something!!!!!",
"date": "2025-09-06T13:22:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are utterly delighted to hear Ryan keeps you coming back! Thanks for sharing your great experience with us.",
"replyDate": "2025-09-10T01:29:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c6271287-3338-4777-beea-658b786c68e9",
"author": "Barbara Fessel",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUqyHabRC6X5tZRwt-1iX1xG6CBvjR9OJbG1LLsdN3VVVdGArEi=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-08-23T13:31:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Barbara! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2025-09-10T01:29:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "25c11702-3979-47c7-9528-97f3108b73ca",
"author": "Laurie Strother",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWzoUEQBp3cRaI7SeLKbCRJxAvXAj1RxuAbfuX85Cxbm2zYBWCdEg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I want to give huge shout out and thank you to Ryan. He has amazing customer service and is true to his word. I forgot to call to let him know I closed my storage unit and he took it upon himself to call me to remind me that I needed to close the account to avoid extra charges. You don’t find good people like that anymore. Because of Ryan I’ll definitely use this place again. Give this man a raise!",
"date": "2025-08-21T18:19:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are ecstatic to hear about Ryan's amazing customer service! Thanks for recognizing his dedication - we'll share your kind words with him.",
"replyDate": "2025-09-10T01:29:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d74e90d5-d8ba-431a-9772-cb6468a50475",
"author": "Kim Ramirez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUdRcJJ4OuSPCWcGW047t0lxB2egMI0YvnySNnL1dYzfEWb6xk=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ryan was helpful and had been there since the start of renting the unit back in 2023 to now, cutting the lock with no issues so I can remove my things. If I need storage again, I’ll definitely come here! Everyone here are friendly!",
"date": "2025-08-19T02:10:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear about Ryan's helpful service since 2023! Thanks for choosing Extra Space Storage again.",
"replyDate": "2025-09-10T01:29:35.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "57a0d057-a928-4259-824c-e24742e389ba",
"author": "Dee Watson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWb07PZ9iYnGHChLf5kvULoI8c1tvezNgGn2g_x3DYImx6VSNT5=s64-c-rp-mo-br100",
"rating": 5,
"text": "Convenient storage space for college students over the summer. Secure and safe facilities with reasonable rates. Look forward to using Extra Space Storage again.",
"date": "2025-08-12T15:42:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear you found our storage convenient for summer! Thanks for choosing us, Dee.",
"replyDate": "2025-09-10T01:29:35.000Z",
"tags": [
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "48b6e791-ef53-438d-9c55-3511f9209c89",
"author": "Kristin Gill",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIMs5I4RTSSSGsrA5bflnLBsatPXW7hK1uavVEFh9-KtX6uIA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Highly recommend!! Very clean, great security and very affordable. Had storage there for over a year and no problems.",
"date": "2025-08-10T00:52:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear you recommend us! Thanks for trusting us with your storage needs for over a year.",
"replyDate": "2025-09-10T01:29:35.000Z",
"tags": [
"cleanliness",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "8edac7ee-e64d-4738-ab87-b7afb1a35741",
"author": "Nyla SJ",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWw4dXQHNzVuHWWZ_bboLAptLDbF3Geq47HW6yfRp-KA1ezlAfg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very easy to book online and reserve a unit. Very helpful staff.",
"date": "2025-08-09T19:08:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're glad to hear you found booking online easy and our staff helpful. Thank you for choosing Extra Space Storage!",
"replyDate": "2025-08-10T01:29:35.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e95d8cb8-a9bb-4cf2-8bdf-790132b60c56",
"author": "Tommy Haynes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKhlHWbJwkrypl0MTe8mGwQCOAuboH6ceYxITdAIYny0p3keg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Renting process smooth and easy as well as Transaction and payment. Unit was clean and ready to go with locks. Have an app to maintain and keep up with account and payment. Office personal welcome with friendly attitude. Great experience.",
"date": "2025-08-07T22:48:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks Tommy! So glad the rental process was smooth and you found everything clean and ready. Appreciate your kind words about our team!",
"replyDate": "2025-08-10T01:29:35.000Z",
"tags": [
"cleanliness",
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "7cac9b2f-4146-48c3-97a6-b8d66e403bf1",
"author": "Connie Soltis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIiM-mC2USRLZHkuA2gITRm8eA_Gkmo2UdEtM2SQzYVaXvM0g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ryan was very helpful with my rental agreement. I was very happy with the whole experience.",
"date": "2025-07-29T16:02:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive experience with Ryan. We deeply cherish your feedback.",
"replyDate": "2025-08-10T01:29:35.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3ba5969a-d66e-45c6-a996-1c76584a1dc8",
"author": "Holly Sparks",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUkDygad2VCWKfTOklHHwVdODhjuaFQzlmeAkZ1v6iFJ2M6nA4=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-07-29T15:57:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Holly. Call us if you have any questions or need assistance with your rental!",
"replyDate": "2025-08-10T01:29:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d6ba1492-435c-4ecf-b8e4-f294207fef9c",
"author": "Nakita Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUbVdgpm9rGl9MIADOoaO1EhK5BnQdYWlnqnuzd_egPRVwWS4w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thanks, great service from Eric and Ryan.",
"date": "2025-07-26T20:42:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback! So glad Eric and Ryan provided great service for your storage needs.",
"replyDate": "2025-08-10T01:29:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4b3fb49f-bd2c-4425-9264-06e7afbd2160",
"author": "Zachary Meeks",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVbidJpV-Tf9mc45BlarY6ooe81JAsCNwHk4XZkBqGDRkTc0uEV=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-07-26T14:41:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Zaxhs! Don't hesitate to reach out if you need anything!",
"replyDate": "2025-08-10T01:29:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0a47b26d-5ad8-499e-83f1-00558b2af76f",
"author": "Jasmine Watson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJfOGgpWMFc8QnpavIHoVYFdg4tcvOh9SsGbvsRLnU7tfn2Zg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super nice and helpful store manager",
"date": "2025-07-23T14:47:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are glad to hear our store manager was super nice and helpful! Thanks for the kind words.",
"replyDate": "2025-08-10T01:29:49.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "13e508ac-47ca-46b2-8dff-556afa25f07b",
"author": "Jane Doe",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLmD7yGU3bmXATf6R0ofu2TZUEeh18aHOdyqyIJy7GIj08BNg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had a great experience with Extra Space Storage, thanks to Ryan Basnight! He was friendly, professional, and incredibly helpful throughout the entire process. He made everything easy and stress-free. Highly recommend working with him!",
"date": "2025-07-21T20:38:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your great experience with Ryan! Thanks for recognizing his friendly, professional service. It's wonderful to know that Ryan made the entire process easy and stress-free for you. We appreciate your high recommendation and are glad that Extra Space Storage could meet your needs so effectively.",
"replyDate": "2025-08-10T01:29:49.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0a60a07f-fa9b-4e33-92e8-2ffecd68f0b8",
"author": "rakeisha green",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjViTK9T7MeuOEj6fiT2otO8LnRyKl4yvpJOPvFh6pCGR5X3fj_u=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-07-16T15:55:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Rakeisha! We are so happy you had a great experience with Extra Space Storage. ",
"replyDate": "2025-08-10T01:29:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "feda4f8d-76a5-41af-b345-f7ca091c85bc",
"author": "Sarah Kautz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXcu63fngblB9h3ncVT3YMOERaahy7YyJ_QPvAqe179CBW9JCI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Pleasant experience and friendly staff. Best prices around as well.",
"date": "2025-07-14T18:06:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your pleasant experience with our friendly staff and competitive prices!",
"replyDate": "2025-08-10T01:29:49.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "7cad5775-b8f0-4a96-bf1c-391c4a82f0c6",
"author": "amber ray",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIk9a9aM3qT3w9cT1eJcqzQZTcIyi5JZ36cqqmEKx-zKZdwjw=s64-c-rp-mo-br100",
"rating": 5,
"text": "The general manager for this location was fantastic! Units were quite and athe gate syste worked well. Lived that i have access till 10 pm. Only left bc corporate decided to jack the rate to double the current month's rent. $54 for the previous to $108 to the current.",
"date": "2025-07-10T15:07:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear you loved our manager, quiet units, and gate system! We understand your concern about pricing changes.",
"replyDate": "2025-08-10T01:29:49.000Z",
"tags": [
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "4484eb05-46d2-4d35-930c-82c6a06b70fc",
"author": "Paul M (Hooch)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVRVVZrPIWD8Z-ZLQIs-2_ghkwcwcybIryBEQXpTGs87ns_5Rz8cQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2025-06-19T15:16:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Paul! Don't hesitate to reach out to us if you ever need any assistance.",
"replyDate": "2025-07-10T01:29:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "143775e5-2dd1-4999-b555-2ec84fd8e9ac",
"author": "Detra Rogan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV8Vvss3jUH4sUTr5yzKliN6wysFIiY8lUxZF5g10aKFn9mYt37=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I have been a customer for years and have never had a bad experience. The staff is always friendly and professional. Extra Storage Space staff work as a team to better serve their customers.",
"date": "2025-06-17T19:57:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Detra! We're happy you trust Extra Space Storage for your storage needs. ",
"replyDate": "2025-07-10T01:29:49.000Z",
"tags": [
"staff"
],
"sentiment": "neutral"
},
{
"id": "dce0f7a3-17fe-4fc2-a36c-d0c3088af45e",
"author": "S. EH",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW5LhvpUNQUuMx0WFjMf7q1AXj_BT-RPvpIap6494TW3M7L-m8y2g=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "This is the best storage service I've ever encountered. Ryan went above and beyond and gave the true definition of customer satisfaction.",
"date": "2025-06-06T21:55:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your exceptional experience! Thank you for recognizing Ryan's outstanding service and commitment to customer satisfaction.",
"replyDate": "2025-07-10T01:29:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a17ca380-61ca-419e-baa5-4e1fe7b591c5",
"author": "sam nash",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUGTxcaCorApkCaRepqgeKXdUkGKZXCVpthfjFlrYnzanZAR2wH=s64-c-rp-mo-br100",
"rating": 5,
"text": "Helpful and polite",
"date": "2025-05-24T15:07:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Sam, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call or stop by the office if you need anything!",
"replyDate": "2025-07-10T01:29:49.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9b2b8b31-a4a7-41da-9755-c9172ba44e67",
"author": "Anthony Aguilar",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKqxWO8g4s9N0VhBtsNgBI0Pnb2Fhy9lVN3Rraa7lAb-spRqQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Friendly service. Professionalism at a very high level.",
"date": "2025-05-16T22:39:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We deeply respect your kind words and are thrilled to hear about your positive experience with us. Thank you for choosing Extra Space Storage.",
"replyDate": "2024-07-10T01:29:49.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ba8d1017-54cc-4b86-9d56-f465661d2498",
"author": "melva dixon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIJHelrmxsKnOZQB9ZJ_tP42qL4PJluwdtIp3kPG1zdNyb6PQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Rep was very helpful. Thank you",
"date": "2025-05-16T22:07:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your positive feedback. We are glad our representative could assist you.",
"replyDate": "2025-07-10T01:29:49.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "bcd7191b-1f76-4744-9a22-ff695c0c293c",
"author": "Amy Messersmith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLm_0inv7t7ZUHAZCtEsy6XBBJHOnxCG92yFhEKsWptP22NKA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-04-29T13:36:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Amy, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything! ",
"replyDate": "2025-07-10T01:29:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7f8525d9-29e0-41dc-80e2-c7a68a59060f",
"author": "Frankie",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWC7-T0xW7qiRY4A_rDZR1t8gzOR_F4HvoJXGr6MVI3sCiKCHA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-04-28T17:46:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Frankie! We are grateful for customers like you. ",
"replyDate": "2025-07-10T01:29:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c9f4c08d-af7b-4956-adba-1721c2c4b42d",
"author": "saiquan white",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJvhxGXQEDE08TtVXBjJ3H_CSHXuw_6O2GDebJpBMAYorzaWg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ryan, The Property Manager was very helpful, answered all questions and gave plenty useful information .",
"date": "2025-04-26T21:33:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are elated to hear that Ryan was helpful and provided you with useful information. ",
"replyDate": "2025-07-10T01:29:49.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b045a92b-2434-4221-ad99-995788a1ca6e",
"author": "Cherie M",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJmhF-erJvX1cVNLa1ogeM-di4hhs9_Qe2HMkymzH3ZbP-_Sg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-04-25T15:21:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for leaving a 5-star rating, Cherie! We are grateful to have customers like you. Please let our team know if you need any assistance or have any questions.",
"replyDate": "2025-07-10T01:29:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6df421ce-3fa1-49c5-ae53-bbd82fd15b98",
"author": "ROBIN M",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWSPsl75DTgLx2UTu5FdXRZeuj1phkO8C25XtauvZXrQf2OtEFd=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I had a wonderful experience at Extra Space Storage on Station House Rd in Chesapeake! From the moment I walked in, the customer service was top-notch. The desk clerk was incredibly helpful—patiently walked me through the entire process step by step, especially how to use the access code and get in and out of the facility smoothly.\n\nRyan even took the time to double-check that I was satisfied with the unit and that it met my needs, which I really appreciated.\n\nI also found the price to be very reasonable, especially considering how convenient the setup is. And that's because of the deal that was offered. All of the storage units are outdoors, which makes it super easy to pull up directly to your unit to unload or store items. The facility also looks secure, which gave me peace of mind.\n\nOverall, I’m very satisfied with my decision and would definitely recommend this location to anyone looking for a smooth, stress-free storage experience!",
"date": "2025-04-18T19:18:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are ecstatic to hear about your wonderful experience at Extra Space Storage in Chesapeake! Thank you for sharing your positive feedback.",
"replyDate": "2025-07-10T01:29:49.000Z",
"tags": [
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "5b27768a-16f2-4bf9-a1f4-f0d5cad363d0",
"author": "Cameron Evans",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUrVdqvsUyC3goitHBhWuMG0lxQYrZKZH8L2C78sOobD-CldeEr=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thanks to Ryan, who helped with transitioning to another unit smoothly and being knowledgeable on deals and pricing!",
"date": "2025-04-18T19:16:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are privileged to have assisted you in transitioning smoothly to another unit. Thank you for your feedback!",
"replyDate": "2025-07-10T01:29:49.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "bee8c82d-21d8-48f3-aebc-ca944564e88e",
"author": "Shawn Pope",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIPpvdRXZ1zAFdkB_vFjHpdB6HM2q15aUW99rrOT0bc_A96wQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ryan was extremely helpful and knowledgeable & deserves a raise.",
"date": "2025-04-11T21:11:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback on Ryan's assistance is greatly appreciated. Thank you for sharing your experience with us.",
"replyDate": "2025-07-10T01:29:49.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0da855e4-da5f-4e20-8984-020683930a1b",
"author": "Missy Paitsel",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXYuDfFZoXDoB8X-QUewRLSVLDvDKsaYFrsUstaEpBXqRhB1iks-w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The unit I rented originally was very difficult to open and Ryan not only tried to lubricate the latch so it would open easier but when it was still too difficult for me he gave me a unit that was much easier for me to open which I very much appreciated as I have some problems with arthritis in my hands. I thought he was he was friendly, helpful and provided great customer service.",
"date": "2025-04-04T15:20:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're delighted to hear about your positive experience with Ryan's customer service. Thank you for sharing your feedback.",
"replyDate": "2025-07-10T01:30:06.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "5461c261-4c21-4f37-8165-7169b9b0148f",
"author": "Yvette Massie",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIpl5mWjMFIFWactqVmTomJBNqxbdXO_234kKh81gGLJROyhw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I was contacted immediately by agent at Extra Space Storage. Was helpful in finding the best storage size for my belongings.",
"date": "2025-04-02T17:36:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your review is appreciated. We are glad to hear our agent was helpful in finding the best storage size for your belongings.",
"replyDate": "2025-07-10T01:30:06.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9ea5a51a-0c0e-46a0-b6f8-1009e4fb2628",
"author": "Ronald Culpepper",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJj9rMknJJFDLEXIihsDqxXwQMClWa5vrgfWQ4savGnOAmJZg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Wonderful customer service.",
"date": "2025-03-31T21:31:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience is greatly appreciated. Thank you for letting us know!",
"replyDate": "2025-07-10T01:30:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9530492f-8310-4fd2-bd69-c2751629ffce",
"author": "Lacey Blevins",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVNhmN6Sa_7jxamfc3JYGDrihTcxSwoA3ambtK8o8fFaPjHkzU=s64-c-rp-mo-br100",
"rating": 5,
"text": "When selecting your next storage space, I would definitely recommend Extra Storage. Ryan will provide you with excellent fast and friendly customer service. The property is well maintained and the office is very clean and organized.",
"date": "2025-03-19T13:17:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for recommending Extra Space Storage, Lacey! We appreciate your positive feedback on our customer service and property maintenance. We're particularly glad to hear that Ryan provided you with excellent, fast, and friendly service. It's also wonderful to know that you found our property well-maintained and our office clean and organized. We strive to maintain high standards in all aspects of our facility, and it's rewarding to hear that our efforts are appreciated by our customers.",
"replyDate": "2025-07-10T01:30:06.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "f5e85dff-f738-4eca-98d6-ec8cde9df2b2",
"author": "Cindy Maloy",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWArdCCUyka_xJHZTS0BN4RrCllKqX_GuttaJq5F3f5RLj_Zojl=s64-c-rp-mo-br100",
"rating": 5,
"text": "So easy to work with and very knowledgeable",
"date": "2025-03-18T13:18:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're elated to hear that you found us easy to work with and knowledgeable. Thank you for sharing your experience!",
"replyDate": "2025-07-10T01:30:06.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9665649d-e56d-4a69-826e-61f5bc4c1a1c",
"author": "Regina Freeman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVOzL-yVq3NP7LcAhzPaKE2uFL3g7YJx8vIGeXkUbLg9xLuFX9Z=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-03-15T15:40:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Regina, thank you for your positive rating! Please stop by our office or call us if you have any questions.",
"replyDate": "2025-07-10T01:30:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fe160a61-6a18-48f3-969c-72ea4c464dc4",
"author": "Whitney Turner",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKIgCUBkSkGTf1qzWEBek9fcZMTY4Ul0zkfvDDkFHmw2gCIsQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Gentleman working the front was very nice l",
"date": "2025-02-14T22:04:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience with our service is greatly appreciated. Thank you for sharing your feedback with us.",
"replyDate": "2025-07-10T01:30:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c8d1fabe-4c43-4bec-9379-c8c74210ffa1",
"author": "Carly Moore",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKMN1VkyMZ0sZX-DaCrt0_8pQtjmYDjpFZHulaCz9cCUAHN5w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ryan was incredibly helpful when I moved in as I had not used self storage before and my lock was missing. Additionally, when my rent went up unexpectedly Ryan immediately offered to work with me to lower it. Very dedicated and kind worker.",
"date": "2025-01-31T19:31:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback and are glad to hear that Ryan was able to assist you promptly. Thank you for choosing Extra Space Storage!",
"replyDate": "2024-07-10T01:30:06.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "fd950150-6acd-4f0a-9357-42c4eb90a804",
"author": "James Sciandra",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUcIMMWPWdwgddD1TehIEsSx48gnl-uhdmJNRw75qerMMdNSUzG=s64-c-rp-mo-br100",
"rating": 5,
"text": "Used this facility many times over the years. Great service, old school drive up access",
"date": "2025-01-27T20:00:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience at Extra Space Storage is greatly appreciated. Thank you for choosing our facility for your storage needs.",
"replyDate": "2025-07-10T01:30:06.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "987efad4-6c1b-4a30-94cf-67a7e6fbce23",
"author": "juanita christia",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVGqWeO-LRpIa5tnQ2Af1BKpbJtLu2g5IO8mmzofOK8Bl1DyMhH=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-01-17T20:29:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Juanita, thank you so much for the great rating! Stop by our office or give us a call any time if you need assistance or have any questions.",
"replyDate": "2025-07-10T01:30:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3e0ccdcf-72b7-49bd-96b9-f4258d69eca4",
"author": "Dante Watkins",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKxZsZMY_FGsTLaEwikHi8iJ9nCOIb_G1adruqs92PeD2ICnA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-01-15T21:10:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Dante. We're glad we were able to assist you with your self-storage needs. ",
"replyDate": "2025-07-10T01:30:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "27fc50c6-53da-410a-a1b1-50d124487c30",
"author": "Lauren E. Fairley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUrU1-EEfZ3Xm5jUwVvDwHQDHSz7yPtXv16PlAuaU3KSTo2xhjw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy to access my unit; clean & affordable space to keep my extra stuff. Ryan was very pleasant & I appreciate his help",
"date": "2024-12-23T19:29:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for your wonderful feedback! We're glad to hear you found our storage space easy to access, clean, and affordable. Ryan will be pleased to know he was able to assist you.",
"replyDate": "2025-07-10T01:30:06.000Z",
"tags": [
"cleanliness",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "2e5ea770-eb55-4cb5-aa3d-e6ca6860b885",
"author": "Abdullah Faruq",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjULYrgMrRQ5jvKaDuU2QYusSPrQnOy5KWBC6GWEo3B9cSSrGqAe=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-10-31T13:46:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled you had a 5-star experience at Extra Space Storage, Mark! Please give us a call if you need further assistance with your storage needs.",
"replyDate": "2025-07-10T01:30:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fc7256af-0bd1-4938-83cc-dfc711894743",
"author": "Lisa Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXKOCtPOykUbxH3sig8ZhQOgOJh7TAgTZfDjpjqiAzto1N5bzTm=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ryan is extremely professional and focused on customer service. The property is well maintained and looks great at all times. I am very pleased with the overall treatment that has been given to me as a valued customer.",
"date": "2024-10-30T01:19:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We deeply cherish your positive feedback, Lisa. Ryan and the team are dedicated to providing excellent customer service. Thank you for your kind words.",
"replyDate": "2025-07-10T01:30:06.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "fa85bfc9-497e-4bdb-b223-8791ef9ded41",
"author": "dave whitehurst",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIDqNl7UcXHhldNLXb2B7wzJTG5uXkM1Kfkvva0Diy1njblDA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ryan hooked me up quickly and efficiently. Told him what I was up against and he had me in and out in 30 minutes. He knew it was a short lease but treated me like it was a 3000 s/f 5 year lease. 5 stars !!!!! 🌟",
"date": "2024-10-28T23:06:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! We are glad to hear that Ryan provided you with quick and efficient service. We appreciate your feedback.",
"replyDate": "2025-07-10T01:30:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "117febf5-d0b9-4ab5-821a-0933b85e12f2",
"author": "Tobias Mason",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLG56vYKsIEQoKSigjVHE-aFEoLu2jFNNmnHdRtftmjGkfvPg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-10-26T17:45:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Tobias. Thank you for leaving us a rating! Your feedback means a lot to us! ",
"replyDate": "2025-07-10T01:30:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "960088f9-4ebe-4a89-872b-01925a42edd7",
"author": "Lesa Weeks",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUwYpJ9lF4qk6uaD2uB1tSKaEeSmk5_dqvtyjv2WT_yEzyIWdA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have used Extra Space Storage for a few months now and I have to say I was concerned a lil about the price but my experience has been awesome. The prices are great and the customer service has been great.",
"date": "2024-10-21T20:36:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback, Lesa Weeks. Thank you for choosing Extra Space Storage!",
"replyDate": "2025-07-10T01:30:06.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "f126aaa4-0303-48e7-8286-8f1a3374b5a3",
"author": "Street Costello",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUbBUUduG-8uqMfPifRTYbqa12s1rNdMg3Z0vIwwS9ChyKufdGy=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great location, convenient access hours, I would recommend",
"date": "2024-10-14T19:58:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Great to hear you had a positive experience at Extra Space Storage. Thank you for taking the time to share your feedback!",
"replyDate": "2025-07-10T01:30:06.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "be48125a-bf0f-44b5-9481-2e1cabade201",
"author": "Billy Schafer (GrapeSodaFizz)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVZA1FEEbNHYl7nJc2d0smMfINAEwWYdMEkjuzENYKGvJebvZhw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Ryan was an absolute wonderful person. He waited almost an extra 15 minutes for me after closing. The units were clean and I didn’t see any critters that you normally see at some storage places. Thanks",
"date": "2024-10-11T23:57:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're privileged to have served you, Billy! Thank you for your kind words about Ryan and our clean units.",
"replyDate": "2025-07-10T01:30:06.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "6f1c78fa-4a8a-4559-b93c-2a26e6e8c199",
"author": "Herbert Beamon Jr",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIVv-klP-MUiqMQyLMYNh68wUajVv2PUdmJfqIuNyceMm0dRQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-10-07T21:57:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Herbert. Call us if you have any questions or need assistance with your rental!",
"replyDate": "2025-07-10T01:30:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ab5f642e-8b33-435f-a5d9-c7ee99ee9b49",
"author": "Crystal Wright",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK2pBxLlc2ZkXCFp84DLPkgt5OHnza39GqLrFrD0-iX9uu9aA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Everyone was professional, helpful, and efficient. The prices of the units are very reasonable.",
"date": "2024-10-02T16:41:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're utterly delighted to hear that you found our team professional, helpful, and efficient. Thank you for the positive feedback!",
"replyDate": "2025-07-10T01:30:56.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "919c0f94-a801-4f86-aa51-53427633665a",
"author": "Tori Parson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXolPn4uNt6cC1flvfSoRXRSeLZ2naTZ8VSG6Uw2IAMhLBarQ_s=s64-c-rp-mo-br100",
"rating": 4,
"text": "This will be second time with Extra Space Storage. They are very kind and easy to work with. For the most part affordable. Which was my only issue because they raised the storage fee and I was on really tight budget but other than that they are great!!",
"date": "2024-10-01T21:24:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear that you find our team kind and easy to work with. We appreciate your feedback on the affordability aspect and will take it into consideration for the future.",
"replyDate": "2025-07-10T01:30:56.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "b6c3a4e4-b848-4f4f-a1bb-7da8853ab106",
"author": "Kenya Hargrove",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLcQBa_KlHRjeuaeTjzB9cK4CuGZ-W4neUwPHg3w3aRgvbXg8w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Manager Ryan was Very supportive and helpful !!",
"date": "2024-10-01T17:12:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are utterly delighted to hear that Manager Ryan was very supportive and helpful!",
"replyDate": "2025-07-10T01:30:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fa0bb48e-3c26-4983-8c19-6e579bfecc87",
"author": "LuhKel Jashia",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIbjhwx1WFSDsB2-2tXfI1uQm82ZCizEvCli_LPVLA-cNLhNA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I absolutely love this company. I got my storage unit for the most affordable price I’ve ever had in my life and they have drive up units, which are so convenient and I have Had nothing but the best experience with Ryan .",
"date": "2024-10-01T14:41:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing. We are thrilled to know about your positive experience with Ryan. We are happy to have you store with us. Your feedback is incredibly valuable.",
"replyDate": "2025-07-10T01:30:56.000Z",
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "79af4488-3197-4688-b670-547c8270b8c3",
"author": "lesia reddish",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKJ2DCSSRIgthcmREL_j9GTdJFlz1IYMHQd9vZBrVdiA_ySwQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-09-05T21:28:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Lesia! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2025-07-10T01:30:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "419948e8-f50d-4617-9349-68d747022240",
"author": "Kelsey Mitchell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJPIhSqd2jhiV_UQaL9EDaBSe544cl_rzSKxsy-3q5aQ-Mgdg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ryan was amazing!! Great customer service and extremely helpful. Very happy with our decision in choosing this location",
"date": "2024-09-04T17:44:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for your kind words, Kelsey! We're thrilled to hear that Ryan provided excellent customer service.",
"replyDate": "2025-07-10T01:30:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "cd22b62a-1e53-43ea-843e-ae6669fd0680",
"author": "One Stop Revolution",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKv6UraOBt7x4Nnvsr7U8MpQatNmi5FtxfkFS6h-WBtquOSPQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very Ryan was very helpful in every way... New place is looking really good and prices are very reasonable... Thank you",
"date": "2024-09-04T17:44:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your positive feedback. Thank you for recognizing Ryan's helpfulness and our reasonable prices.",
"replyDate": "2025-07-10T01:30:56.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "e9b78767-ba29-4cf0-9c22-1dd5c3d976f6",
"author": "Jeffrey Morris",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKAaEt3fQ2n8rClyiAhPfAPfX5h53_vhdag5F3wA3e9uwu_HQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ryan was very courteous, professional and helpful in meeting all my needs for renting this storage unit. Thank you very much!👍",
"date": "2024-09-02T16:03:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are excited to hear that Ryan was courteous, professional, and helpful in meeting all your needs for renting the storage unit. Thank you for sharing your experience!",
"replyDate": "2025-07-10T01:30:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e782b575-1f76-4eae-a185-6820d90316a5",
"author": "Tab Chapman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJUKmPZhJ2MMsDPkAlRLmXNMFIbHseUJfVNPbL9X_N6Za_Zug=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice service ask for Ryan",
"date": "2024-08-26T16:14:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for your positive feedback, Tab! We are ecstatic to hear about your nice service experience. Feel free to ask for Ryan again in the future.",
"replyDate": "2025-07-10T01:30:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "93f4a3f6-ce5d-45fb-8496-f068f00c09c4",
"author": "Whitney Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJssKDafJhZ1oG3zVj59AwXYwiuP24k7e-JKWiHJ6rwgvWoNxU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience",
"date": "2024-08-25T19:05:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're pleased to hear about your great experience at Extra Space Storage. Thank you for your wonderful feedback.",
"replyDate": "2025-07-10T01:30:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "41e7889b-b335-4039-933e-011f09a19da9",
"author": "Beverly Baker",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXW_CK0h_uh7e0fUzlrRWkf_8JmrYW0jqDvejKfTwrLFk-lxLy7pg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-08-24T18:18:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Beverly! Please let us know if there's anything else we can do to assist you with your storage needs. ",
"replyDate": "2025-07-10T01:30:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a47fdb21-6380-45ac-9a90-e78e18e49210",
"author": "Alan McCoy",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVz-UkWdpv1qzMC8329SmrJKQzk3ycH5QsFqhrgRB_t4-20Qelf=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-08-24T14:31:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Alan! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2025-07-10T01:30:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "20db2e7e-813b-4fd9-b627-0da000a95d9c",
"author": "Barbara Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVFGYsQUA2sZ6LwhIqO_5qIezBAqq6RldkslEjzPy6nK7Fc40nIPQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I used Extra Space storage for the summer break, it was convenient and affordable for us and we would return next year for summer break storage.",
"date": "2024-08-23T20:05:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback on our summer break storage is greatly appreciated. Thank you for choosing Extra Space Storage!",
"replyDate": "2025-07-10T01:30:56.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "7caed39f-c493-4ea0-ade0-f1cd88e9ff13",
"author": "Desire Walton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVPp6c_iSkSqequMJhDTjBDxijt_tu4i7pp0Sbjta73CvVBCJY=s64-c-rp-mo-br100",
"rating": 5,
"text": "The manager who helped me was amazing",
"date": "2024-08-21T21:36:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your positive feedback, Desire. We are honored to have helped you.",
"replyDate": "2025-07-10T01:30:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "89ff261c-6e9c-4412-ac98-5b7e56534e82",
"author": "Paul Bradley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJymPI5xa0VV0f_ABDJY2MvuS9kiPdwgmv4g_rsFS9z013wBA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-08-17T19:26:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Paul. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2025-07-10T01:30:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c6b84288-617e-4ed7-b66c-de50069da36a",
"author": "Rick Harford",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLFXfNc15Dlwt_RyCGyDpfdaFR4TsNWSLARi2E7cAB881YO9A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-08-15T19:19:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Rick! We're so glad we were able to meet your storage needs. ",
"replyDate": "2025-07-10T01:30:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f9b5d1d6-d982-4d02-9c1f-a6d0bcbe55d8",
"author": "Carl Riddick",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJRvTWscRdA8-JpwjJa6OY4dcW14TKggpO6uxDKGCJPiWOiaQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-08-08T01:44:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Carl! We are grateful for customers like you. ",
"replyDate": "2025-07-10T01:30:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3d4986cf-e196-4355-bb39-9cdcca0cd82c",
"author": "LexC",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLHO1u-Y4TiDzGHR-PU5Sad9k6x7qCIolZ9Ue3b8rebTQb70Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super helpful, kind, professional, and friendly.",
"date": "2024-07-31T00:13:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're glad to hear you had a positive experience with us, LexC. Thank you for taking the time to share your feedback!",
"replyDate": "2025-07-10T01:30:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e438ffb3-e1ec-4b84-a5bd-474db6543d63",
"author": "Morgan Jenkins",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLDgc3fNeE5u09ap4RJLzmtHgozQpgBrmdtLNMymrvw0ZKGseNl=s64-c-rp-mo-br100",
"rating": 5,
"text": "Property is clean and secured. Site manager is the best, very helpful and friendly. Would recommend to all!",
"date": "2024-07-25T11:09:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled to hear that you found our property clean and secured. Our site manager appreciates your kind words. Thank you for recommending us to others!",
"replyDate": "2025-07-10T01:30:56.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "1cc30c35-217c-4214-b118-c42b5ec01e3d",
"author": "Lynn Miller",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWLn2YSoaxFr5dKuIhhmQ5h5lrCgeMu0lRrDNNnNVyc4o_o6CLHzQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-07-24T18:13:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to leave a rating, Lynn! Your feedback means a lot to our team.",
"replyDate": "2025-07-10T01:31:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d0cd829f-a7b9-422b-ac6e-5394f102357f",
"author": "Courtney Singletary",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIvgZRQyuPSj1O49m5GVKlyJe6kbG6yQOVgeL2F5miqhQhSjg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-07-19T18:13:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Courtney, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2025-07-10T01:31:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "91a4d26c-6429-42d8-b464-a7e5be5b72cf",
"author": "Mike Zalewskii",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX0dNr5GavrE07nZZiufh_F0sRtbnQ46gB82z29ldI0YpX5qSeN=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Dealt with Erin at the main office. Very helpful and friendly",
"date": "2024-07-18T16:25:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear that Erin at the main office was very helpful and friendly. Thank you for sharing your positive experience with us.",
"replyDate": "2025-07-10T01:31:28.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "19aaaa8b-e4b1-4720-a1c2-3f4af4faa40d",
"author": "Jennifer Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUQlGYSHbvQ740PYu_pdTAlnTSoO3Mb3-XTyXPHVeXY8L4VlN9Ncg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome ppl! Ty",
"date": "2024-07-12T14:24:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing! We're honored to have awesome people like you as our customers. If you ever need anything, please don't hesitate to reach out at (757) 364-0525.",
"replyDate": "2025-07-10T01:31:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5a8d4f80-48ab-49f3-aa99-4db1ece98081",
"author": "Davonte Carroll",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKDU-C75UmXnb1PHS8eIvI0wmqrwPzzcxsJr3RuRdtv2543IA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-07-09T20:45:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Davonte! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2025-07-10T01:31:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e3baa390-0197-45b1-8afb-2b6d3d0aa087",
"author": "Jerry Arthurs",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIRFJk-RcD3XtjsScImjSL9PlPijW7GoVAtXRm2DSd3UzSe=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-07-07T10:15:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Jerry. Thank you for leaving us a rating! Your feedback means a lot to us! ",
"replyDate": "2024-07-10T01:31:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9691d4d9-2f8c-42e2-bea2-b6aa626489cf",
"author": "Wayne Dawkins",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWEFNLXnUqOjxvtiT1FXmQDSUOO3h5zniCA4wroglpm1ALcvQe1=s64-c-rp-mo-br100",
"rating": 5,
"text": "Erin was efficient and friendly.",
"date": "2024-06-14T14:42:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear that Erin was efficient and friendly. Thank you for the positive feedback!",
"replyDate": "2024-07-10T01:31:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "eace0e82-96dc-4016-9170-68e67e828b06",
"author": "Deja Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKXWve7SGzz5-69kt5f_OeeWUM-t2bjUNZgHiDwoup2eFHleQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-07T21:34:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Deja! Don't hesitate to reach out if you need anything! ",
"replyDate": "2024-07-10T01:31:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "73513386-eb92-44ac-b6b0-7caf667fe1eb",
"author": "Glenn Tompkins",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWFSPE8UREX6LH8ylI6zgf75XJzcApEW5OypYJnU0zygyLcC1w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jason is an awesome individual!!!! A great asset for your company!!!!!",
"date": "2024-06-07T00:19:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're delighted to hear that Jason provided you with exceptional service! Thank you for taking the time to share your positive experience with us.",
"replyDate": "2024-07-10T01:31:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "95dedbc9-214f-4e75-891b-379e815e1572",
"author": "Abigail Hernandez-Gorozpe",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI3YUO8RbIODLYduS8G7tbWvp9wHVjaAnVCIUoxtebgSToeOw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-01T18:03:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate your rating Abigail! We work hard to keep our facility in tip-top shape for our customers. ",
"replyDate": "2024-07-10T01:31:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7b6b7085-05df-45a7-bd1b-4ed4b300faaf",
"author": "Josh Lilley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIjDdZ-tRXT3HI-drizHeixm9-9ndWF1Msw1M8HagRHDKsr=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome service and quick",
"date": "2024-05-14T18:10:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your feedback and are thrilled to hear about your positive experience with our service. Thank you for choosing Extra Space Storage!",
"replyDate": "2024-07-10T01:31:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "24253776-48d7-458c-ab49-019210502473",
"author": "Johnnie Parker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJFutdrCe7WRBVWqjAoTzGxNLKdl0wH1SKu9m2SDXOGi8sZfg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-14T17:18:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Johnnie. Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2024-07-10T01:31:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0a49d5b3-4412-430d-a8af-7b6985a60bfe",
"author": "Ed Cook",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJkRUlkSnyrnyc_ncoqN1PHGdUpizpsTLsep0gpvIHRjCIX5w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ryan was amazing got everything done quick and effectively",
"date": "2024-04-30T15:41:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Ed! We're happy Ryan was able to provide a smooth rental experience. If you ever need any help with your rental, come by the office or call us at 888-storage.
",
"replyDate": "2024-07-10T01:31:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5387f2b1-11ff-4596-b842-5c0903fdd868",
"author": "Ricky Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIowf0XPRDqvpr5mVSLnVd3RaYqo8FLkexKpkzPACr4dp6ciQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff was very professional and customer oriented",
"date": "2024-04-24T17:34:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Ricky! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you have any questions, let us know at 888-storage.",
"replyDate": "2024-07-10T01:31:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2c9e5b42-be1d-4baa-a9d0-627110cc7d97",
"author": "Evie Heffner",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVBjb8Z2tHuQMqvrEGrWA3T7WoUm10dGh8IZ_QgmtvhT2ggko7N=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jason is great! And extremely helpful and kind! 💕",
"date": "2024-04-14T23:21:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Jason is great too! Thanks for the positive review, Evie. Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T01:31:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "bbf14e83-92cc-4bc3-9b83-bdc33671319a",
"author": "Jennifer Schmidt",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVVlVYbFKjr0-GinLdXA4XrrA3loWfjapdWwhAh_5T7vADbN7c=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jason is wonderful",
"date": "2024-04-12T22:34:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Jason is great too! Thanks for the positive review, Jennifer. Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T01:31:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c1d47cc3-1b1f-4d7c-9662-915810715994",
"author": "Rossanna Ellis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJhHLsv0qUKbdlBFhPlJCOC0KAK9CLYgfE9eWdvuIfHTzl7vw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I came in on Saturday 04/07 in a panic because I couldn't find my storage key for my unit. Jason & Cody were working Jason was on the phone & immediately Cody ask could he help I stated I misplaced my storage key & needed another one due to my computer plugs were in there & I needed them for work on Monday & also I needed to pay my bill Cody looked up my account & problem was solved Jason assisted as well as soon as he finished his call with replacing my lock GREAT TEAM WORK. They both could see the panic in my face & assisted quickly & efficiently not to mention professionally with a smile & NO judgement. I know they see this ALL the time but they were very understanding & reassured me it was ok. Jason is a gem, when I first got my unit I was moving & needed bubble wrap mind you it was almost 6 o'clock pm but Jason took the time & suggested the brown wrapping paper which was the better decision considering I was wrapping dishes. This Storage area is very clean Extremely Safe. I come at ALL times not to mention I have forgotten to properly lock my unit these Fine Gentlemen give me a call & remind me to come & secure my unit. It feels good knowing my items are safe & secure but also people that work there value US as the Customer & Our Personal Items. No Place I'd rather Be!! Thank You All So Much",
"date": "2024-04-07T23:40:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Rossanna, thanks so much for your review! We are thrilled to hear your experience with Jason and Cody was positive. We pride ourselves on keeping our storage facility clean, secure, and organized while providing the highest level of customer service, and are thrilled your experience reflects that! Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.
",
"replyDate": "2024-07-10T01:31:28.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "0981284e-a230-4e66-a88d-23d5d263c251",
"author": "ayanna bigger",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV32G_rahG9_xazoTW17t1CYvMRdepzfWLuxjjmLcqa2NXldYE=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-04-07T22:59:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Ayanna. Thank you for leaving us a rating! Your feedback means a lot to us! ",
"replyDate": "2024-07-10T01:31:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6f0ddafa-16b2-46a9-ac59-684d6d5ebe33",
"author": "John Moultrie",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXn6KmFY5NityPnxthR7M2dVOjItBA04-TmR0YN6m4ev5TNGBo_WA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-04-06T16:07:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating John! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2024-07-10T01:31:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e90319bd-df06-4929-b210-d133272cb64b",
"author": "Colleen Reich",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUSv2JqIpSP96YidUX3qX9GE5joY1wv2HFcXyJwYjT04CCysCSjkA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jason and his coworker stayed late to assist us getting in. We appreciate the amazing customer service! Thank you!",
"date": "2024-04-01T22:07:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Colleen! We pride ourselves on having a friendly, accommodating staff and are so happy Jason was able to assist you! Please stop by the office or call 888-storage if you need anything.
",
"replyDate": "2024-07-10T01:31:28.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "172d7272-cdf7-4a64-8f48-f9dcdc5e45d1",
"author": "Millions Up",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLpPmhUKCkzqBttyKC6aaw4-sVHq1oHGnqO6pEZOyMGfxE4CQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service fast response and well maintained clean storage!!!",
"date": "2024-03-25T19:51:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Millions, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Please call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T01:32:29.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "57a9d2f0-47c5-48de-bc24-95c596ae0541",
"author": "Karen Clark",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKfcqbrceF9u1gmSEyDnMfpByxXGkWjuO4V4G4ce6JuZuSIRA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Stephen delivered excellent service. He is very knowledgeable and displays great professionalism. Stephen is an exceptional representative of the Extra Storage Company. He was extremely helpful with the move out process and he made it seamless.",
"date": "2024-03-15T21:46:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Karen! We pride ourselves on having a friendly, accommodating staff and are so happy Stephen was able to assist you! If you ever need any help with your rental, come by the office or call us at 888-storage. ",
"replyDate": "2024-07-10T01:32:29.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ebc77cc3-2ca9-486e-8ef9-d8aedbb9007a",
"author": "Christa Arnest",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIvZPlY0_lkHBzZ1x8XocLMafchfyKnSxNHTc2KOMGO0GdokA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-03-13T20:02:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Christa! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2024-07-10T01:32:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ab06a0dd-f226-4980-97ed-cb07e9a97362",
"author": "paul Bibbins III",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXuS3jKZZFShMefTyldDLpsNBdAyrwH7Ek7TVfuGa9khO7qgDg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience! Stephen and Erin are amazing!!",
"date": "2024-03-06T22:03:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Paul, thanks so much for your review! We are thrilled to hear your experience was great. We think Stephen and Erin are great too! Feel free to reach out any time at 888-storage.
",
"replyDate": "2024-07-10T01:32:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2de61a30-9e2b-4d10-b728-2cdb8c01defd",
"author": "Brandon Booker",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVc39xFFSch1ustoQ7N7VBiDZNrgkmFI8pjFHjsTcHOw2BDEEDO=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-02-17T22:27:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Brandon! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2024-07-10T01:32:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e039fc3b-b835-4fac-be8d-71dd963d7f69",
"author": "Rodney",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVBzgJvFBk2yFuGy59tlej0AflDE0PjvuC0L6VZ8oxodOfuF7fu3g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Friendly service and fast and clean",
"date": "2024-02-16T17:05:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate the review, Rodney! We're so thrilled you have had a positive experience with Extra Space Storage. We pride ourselves in keeping our facilities clean. Please don't hesitate to reach out if you need anything at 888-storage.",
"replyDate": "2024-07-10T01:32:29.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "5f25419b-4e6b-4f81-a52d-b18a7f76a2bc",
"author": "WES HOGGES",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJSMCjwAmeUKfgbQWGHW4Kix25BJBjyXDqgL2U21aiWBCIYkw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Extra storage for the outstanding price that I can not refuse, and the representative that works at the Chesapeake site did a wonderful job on showing me the units and helping make. Good decision, Good Job and keep the price Low😊",
"date": "2024-02-14T17:54:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Wes! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! If you have any questions, let us know at 888-storage.",
"replyDate": "2024-07-10T01:32:29.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "f5fd9d4e-26bd-4147-86e2-574ac079d6ad",
"author": "Ironman OG",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVtpo85k6bGyrxW2tRwLS8turpbCkXKpZTBrdRGeKoqcBwbRN8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Had received orders recently to deploy within less than two weeks. Needed to find a storage facility for my vehicle ASAP! Thanks to the personnel at Extra Storage, they quickly gathered appropriate measurements at a reasonable price! Strongly recommend anyone to conduct business with them!!!",
"date": "2024-02-08T20:35:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "
Hello Ironman, thank you for the glowing 5-star review! We're delighted we could assist you. Should you require any further assistance, please don't hesitate to call us at (757) 364-0525. Thank you for your service!",
"replyDate": "2024-07-10T01:32:29.000Z",
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "c04f148f-a581-4cbb-9774-281b31564eaa",
"author": "Amy Parrish",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUk55f6me4F-L7M6h_HgF7ykMa_M9JtX0IcV_rghwTDhMh0IdG0=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Stephen was Awesome very professional friendly ! Would highly recommend this place for your storage needs.",
"date": "2024-02-03T20:21:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Amyarn! We pride ourselves on having a friendly, accommodating staff and are so happy Stephen was able to assist you! Please call us at 888-storage whenever you need us.",
"replyDate": "2024-07-10T01:32:29.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fd48637b-5a24-4b7c-bb8e-b692a963d6cb",
"author": "Jamal Parham",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIvKi5FdgSD4AYpNpe5e0dPJlATooLJEXmxtO_ToIPfaHk-IA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-02-03T16:59:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Jamal! We are grateful for customers like you. ",
"replyDate": "2024-07-10T01:32:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "17419abf-6278-4685-9813-c28b70669485",
"author": "Thomas Quick",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKrF1qeTyAp7bKewzHHeiP1PUO3WCFBhjeYPW1VZIpL4OpIjg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Prompt, professional and courtesy",
"date": "2024-01-30T19:54:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Thomas! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Please stop by the office or call 888-storage if you need anything.",
"replyDate": "2024-07-10T01:32:29.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1a59fc44-a44f-4f92-b78f-46a3387aa9b7",
"author": "Antonio Odulio",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLAWa5FQbakx44Svs9Pv_GxR62QOonilIsJfbB56PAzMB3nbA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-01-24T22:04:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5 - star rating Antonio! We are so happy you had a great experience. If you ever need anything feel free to call us at (757) 364-0525.",
"replyDate": "2024-07-10T01:32:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4938ee8a-4aad-4f30-a2f4-398f983a52d1",
"author": "SmokingJeys25",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWXITjKYipSM5G19ERuiljHB6vRd-8HdjmK0I7kbhGsAgOfNK-H=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-01-21T13:02:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Smokingjeys25, thank you for your 5-star rating! We're so glad you had a good experience with Extra Space Storage. ",
"replyDate": "2024-07-10T01:32:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "94852852-cb4a-4d5a-b364-abf8a2ea91cd",
"author": "wayne hopkins",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV0dR_P8d_cDBQrKYDDuTJOlLf1Qhq56ovmEqgu77aoRD-QgRFi=s64-c-rp-mo-br100",
"rating": 5,
"text": "So far it has been a great !!!!",
"date": "2024-01-09T15:30:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your 5-star review, Wayne. We are happy you had a great experience. Please let us know if you need any assistance or have any questions. We can be reached at 888-STORAGE.
",
"replyDate": "2024-07-10T01:32:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a2baea5b-7915-40eb-9147-c59fe8fd2db9",
"author": "Destiny Sinclair",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWLJLeCTAkKdigNkG4r_b2bzrIdrF-l1e4wzd53nA9MhvHFKcU7=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very nice and pleasant customer service",
"date": "2024-01-05T22:09:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Destiny! We're committed to providing excellent customer service. Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T01:32:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0e39d02e-b13b-481c-8143-25f306dd566d",
"author": "Donell Grant",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW_YzhueGN1_DOLJEU5rKhteEspBKLtoXSerHESnb58r8Rn0zw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very professional took care all of my needs!!",
"date": "2023-12-29T22:47:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Donell! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T01:32:29.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ff2c2df8-72e3-4f79-9b79-ba6187fb815b",
"author": "Loyal Always",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUIWG5dwLpoqa_Fwnztq44gXa9EisXAFQXWhngUFxE-OYT3ucwDuw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Erin is awesome great customer service",
"date": "2023-12-09T18:51:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Loyal. We're glad Erin provided you with great customer service! Our team is here to serve you, so give us a call at (757) 364-0525 if you need any future assistance.
",
"replyDate": "2024-07-10T01:32:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d36a9747-c8dd-4728-a108-9e8425b8499e",
"author": "garrett menzies",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLYcFIb0DKp6degsZOaqvoW1uCQi6Yn1knlOc13ej3tmro_qA=s64-c-rp-mo-br100",
"rating": 5,
"text": "My experience with Extra Storage is great!!\nStephen helped me out and he so greatful and amazing. He answered all my questions and I was very satisfied when I left the office.",
"date": "2023-12-08T16:39:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Garrett, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Stephen! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2024-07-10T01:32:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "540b8f08-cc02-48d9-b224-d2bea09373ff",
"author": "Martin Vines",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLKNbNCDy7U2HEjJtjVCHvtLvHWYtKspDLg02w8LosI9hTAZw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I've been in the storage facility for many years and have not had any problems. It now has new owners and they are making some changes all for the better.",
"date": "2023-11-28T21:48:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Martin, we are so happy to hear that we could accommodate you and provide a smooth rental experience. We're grateful to have you here at Extra Space! Call us at 888-storage whenever you need us.",
"replyDate": "2024-07-10T01:32:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "70141f2f-5224-4ba1-bd34-4bb871184cab",
"author": "Toni Lucas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKsXA6gI1FDYtjbB-xW7PGtaZcx-bgAI-uXjsvyp9ar8Vz1IQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-11-21T15:57:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the great rating, Toni! We're happy we could meet your self-storage needs.",
"replyDate": "2024-07-10T01:32:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cdd8fb66-5ab8-4a53-89ef-c2f18efde68f",
"author": "dean catalano",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI9MNuADUlq3axDjelsLNKAABkcI0gYi1PbMa3SVzmhrinLXA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Steven at station house road did a wonderful job. Very knowledgeable and customer friendly would highly recommend. Thank you.",
"date": "2023-11-01T22:11:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Dean. Thank you for the 5-star review! We're so happy Steven did a wonderful job assisting you. If you ever need any help with your rental, come by the office or call us at 888-storage. ",
"replyDate": "2024-07-10T01:32:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7ec0c7cf-7711-4d50-a76b-0059406f12ca",
"author": "Pat Mcgillvray",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIFIilvtB7VnYGO0brGw0wn-elZ7U9dv24UOEmCxmnQPGez3w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Quick process. Jennifer and Erin were great!",
"date": "2023-09-08T14:50:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Pat, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Jennifer and Erin! Please stop by the office or give us a call at 888-storage if you need anything.
",
"replyDate": "2024-07-10T01:32:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "33fadef0-06c0-4249-9c9c-18fbb654a968",
"author": "Jacqueline Goad",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocITutGuMRhLeUgwLEKG-N7tNxkHaK7hJvWjbDTHxa1qrxU4=s64-c-rp-mo-br100",
"rating": 5,
"text": "I never used the camper parking space but I rented it for months in case I needed it for my Airstream. Thankfully the people I bought it from are letting me keep it on their farm. However, I kept this space just in case. From starting to rent the space to closing out the rental, I've never been to this location. The staff made it extremely easy to arrange everything remotely. Polite, friendly, effective. They picked up phone and answered emails--a rare gem these days. Great place, great folks in the administrative department.",
"date": "2023-09-07T19:45:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional storage solution in your neighborhood. Thanks for being a loyal customer, Jacqueline! Don't hesitate to stop by the office or contact us at 888-storage if you need anything else during your rental!
",
"replyDate": "2024-07-10T01:32:44.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "5f8adcdd-eaaf-4970-a03d-04e4f8f8963f",
"author": "Erin Nunya",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUwj-IHh_7dC8QCv-Gy9WXBjoQGUjT7uG6fGr3JVzw7V4FPZToJCw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice Store Manager and got me exactly what I needed!",
"date": "2023-08-28T16:32:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Erin! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear we were able to provide that for you! We want you to know that we are here to assist you with any further storage needs at 888-storage! ",
"replyDate": "2024-07-10T01:32:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a594453c-3542-41be-a6d7-c51b85ca189d",
"author": "Marco Di Florio",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXv_uk3hvlefpahovCbkfwHqC5QCVrF7v9-v5tYpU0UNOPIOLAA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Courtney was a delight to work with. Her correspondence and overall objective to assist us through our assignment was streamline...looking forward to working with you all again.\nAtlantic Junk Removal has full confidence in you...we cant wait to work with you again. Bless you",
"date": "2023-07-01T16:02:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Marco, Thank you for taking the time to leave your review! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Our team is here to serve you, so give us a call at 888-storage if you need any future assistance.
",
"replyDate": "2023-07-10T01:32:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d66775ca-b855-4820-a43e-ea83ce304594",
"author": "Brien Straub",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKghiJKE5gzIJHd73XonMbnTs84L5agAm_kBa3MqXaIt3_zKA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Courtney and Pam are awesome! Thank you so much!",
"date": "2023-06-19T18:42:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Brien! We pride ourselves on having a friendly, accommodating staff and are so happy Courtney and Pam were able to assist you! Call us at 888-storage whenever you need us.",
"replyDate": "2023-07-10T01:32:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8d84504c-dc05-4383-9ee0-891fd5e2182b",
"author": "Marvin Ellis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWySePFOwkiVB_Re_3uxSpHfwxU2mrsZX4MAhCIqEpfiuaK5jge=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Wonderful service, great price, ease of use is amazing! Customer service was awesome!",
"date": "2023-06-05T03:21:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Marvin! We're happy we were able to provide a smooth rental experience. We're always here to help with any of your storage needs at 888-storage.",
"replyDate": "2023-07-10T01:32:44.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "6b364173-4495-4991-ac69-c57b3b5e1b0f",
"author": "Jessica Gazaway",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU5y0QnS1que8oNvhAmp3BjbAXMfaHf5bpt1pGUuX1A5HhiUagi=s64-c-rp-mo-br100",
"rating": 5,
"text": "Courtney was amazing! She was very helpful and assisted me in finding the perfect unit! Will recommend!",
"date": "2023-06-03T18:24:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Jessica. We're glad Courtney has been amazing and helpful in finding the best-size unit for your needs! Our team is here to serve you, so give us a call at (757) 364-0525 if you need any future assistance.
",
"replyDate": "2023-07-10T01:32:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d09241c7-972a-4645-8ebf-a124d552f901",
"author": "ElementJ",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVDSU2oUeLbuz_b053f5RjZT4tViNPjCni16Y2fFrDbmWAXSGsk=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very nice experience",
"date": "2023-05-06T14:41:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Elementj! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (757) 364-0525 if anything comes up!",
"replyDate": "2023-07-10T01:32:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "600770e1-49cd-4d80-b283-11f322d22637",
"author": "Michael Durant",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKgPv1OepQkxLu2aIzbfSvx5jAV8brejoCJVd5HY3-GQuC-2Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-04-30T20:17:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to leave a rating, Michael! Your feedback means a lot to our team.",
"replyDate": "2023-07-10T01:32:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e9d57f39-e241-41b8-a941-5762ebf176f4",
"author": "Tim Edmonds",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI-Rk5nKniSPZaM_b1hAH2eDUNdySZ4bmAUFP_ngngJAtPbIg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Quick, easy , and friendly.",
"date": "2023-04-24T16:15:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Tim! It's wonderful to hear you had a easy storage experience with us! Let us know if you have questions at 888-storage.",
"replyDate": "2023-07-10T01:32:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "028c6f08-85ac-4780-a6cc-199a14fe120a",
"author": "She is Royalty # MeLaNated Sun Goddess",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLNeB8DWaUzt4tg6VgvJ3FlPFif7lH2Jzjh0oExNIYeTy7ovA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Courtney was awesome with helping me decide the best storage unit to select.\nShe is knowledgeable, and understands dimensions which I have no idea of, but she made my move 10x’s easier! I would not hesitate to rent from this facility.",
"date": "2023-04-18T14:05:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, She! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Courtney was able to provide that for you! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2023-07-10T01:32:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f0a74eaa-7304-4bf3-839b-3cad224b52d1",
"author": "Anthony Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXDGx846EhqF6YzkaqhuVDjNR9vUwy9A6r1pd6iKf4V8y6r2Gf4=s64-c-rp-mo-br100",
"rating": 5,
"text": "The young lady that assisted me with renting a storage space at the facility located on at on station house road. She was courteous and knowledgeable about my needs and I was out of there in under thirty minutes. I apologize for for forgetting her name but she was. Blonde an favored Jamie Presley from the sho Mom.",
"date": "2023-04-03T20:30:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Anthony, Thank you for taking the time to leave your feedback! We pride ourselves on having a courteous, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2023-07-10T01:32:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "229429d8-77e2-4a87-80dd-fca2a410a3e2",
"author": "Tanya Branch",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLcyknh8DAPFhrFiBhQMUhzXkef2xWUcUgCm-xzPjk_6SSTrw=s64-c-rp-mo-br100",
"rating": 4,
"text": "Had trouble with gate, but I was already told about it so I didn’t be upset when I couldn’t get out. It eventually.let me out without me having to call anyone.",
"date": "2023-03-27T18:11:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your experience, Tanya. We appreciate your feedback and will forward your message to the appropriate group so we can work to improve your experience. In the meantime, give us a call at 888-storage if you need anything.",
"replyDate": "2023-07-10T01:32:44.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "5c922817-2d43-4285-a7af-70926f7db178",
"author": "Lonnie Scholl",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKSLOGtCWCUygw_whUviE9OY_hpPfRtNrMY8vZfvb4rnHdnmw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy check in and good service.",
"date": "2022-11-29T16:06:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Lonnie! We're happy we were able to provide a smooth rental experience. Stop by our office if you need anything in the future! ",
"replyDate": "2023-07-10T01:32:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "51b5dd6d-dd4b-4296-8217-941a733eb83d",
"author": "Dan G",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKg-Hn6XrrQn8VERbydwo9pPz6UtA3OFufyac2bGRZAA9hFBg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Courtney and Brittny are very knowledgeable and courteous. Facility is a little out dated but secured and clean",
"date": "2022-10-08T17:05:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind review, Daniel. We're glad Courtney and Brittany were knowledgeable and courteous. It's great you found our property clean and secure! We are happy to have you store with us. Our team is here to serve you, so give us a call at (757) 364-0525 if you need any future assistance.",
"replyDate": "2023-07-10T01:32:44.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "cb25a074-24af-4148-85f2-7aea8caa14ff",
"author": "Anthony Cosner",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIr8NvyiOIG0XnX2ck7IlwqAAbu8H1j-2cxWvLUMfqgeSSJyw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I recently switched storage companies. After shopping around to diffrent companies I spoke with Courtney. Her personality and professionalism is what brought me back a month later. She put her personal touch on explaining how everything worked to my family which made the transition from the company we were with to this one a breeze. She is definitely a people person and enjoys her job. It made moving in a pleasant experience",
"date": "2022-10-04T18:22:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Anthony! We're so happy to hear Courtney was able to make your rental process a breeze! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Stop by our office or give us a call at 888-786-7243 at any time if you need assistance or have any questions.",
"replyDate": "2023-07-10T01:32:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "30c021ea-90ff-42e8-9ccb-2374e86a34e9",
"author": "Marie",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXrGqoDOad3qF_mwKyBioipjHleAoIhpytOx_UVJ8OFCqD0M4v7zg=s64-c-rp-mo-br100",
"rating": 5,
"text": "My experience with Courtney was stellar! She is very detailed about the rates, the sizes, and location of the units. She made sure I understood the information that she provided as well. I would definitely rent here again if it is needed!",
"date": "2022-10-04T16:15:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for taking the time to leave us a review, Marie! We are so glad Courtney could meet your storage needs. Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2023-07-10T01:32:44.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "666e1cfe-2158-46b7-85fa-a445e3fa58a1",
"author": "Demetria Warren",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXTyFtg3JfKu5lvLDXiK06UVGlSPqNwC6VxoLaXE-WXANC-yRsH=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-09-19T16:05:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Demetria! Don't hesitate to reach out if you need anything!",
"replyDate": "2023-07-10T01:32:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "397c3191-f403-41d2-8141-14fd01b8ac8a",
"author": "bryant Caple",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLZWR0HXJFie6xjJ8pmNuer056pADPeEKCjVSL3JugVOuUDQw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-09-17T19:32:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Bryant! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (757) 364-0525 if you ever need anything.",
"replyDate": "2023-07-10T01:32:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fd819936-f818-4126-b9ab-58e76a8bb84d",
"author": "Henry Smalley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWgsF9zf0J0n-11h4UStduUbNMz8J6HMhHu2eCJEig24xeLMJ3Wxw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-08-28T02:32:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Henry! We're so glad we were able to meet your storage needs.",
"replyDate": "2023-07-10T01:32:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e6f53a7c-43ff-4fbc-a0ae-a58ce554a858",
"author": "Charles Fuller",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVbG8k43OHc7HWyP2y8uNoUqP6QO-wN-28VNffbsEkZcd2HOjep=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-07-13T18:56:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Charles. We're glad we were able to assist you with your storage needs.",
"replyDate": "2023-07-10T01:32:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4da9bc33-0987-4b9c-9536-d004f6646dc9",
"author": "Josh Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVgxOiUPriElHmt0bfR7q3ZKdA2xwIdWGtz4re840dgiT91o7YYPg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Courtney was very knowledgeable and easy to deal with , made the experience a walk in the park. Thanks again for the help courtney.",
"date": "2022-06-30T19:31:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Josh, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Courtney! Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions.",
"replyDate": "2022-07-10T01:32:57.000Z",
"tags": [
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "2352b6ae-d7b5-459d-97c1-24426e98d700",
"author": "Crystal Holley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWr-GGyswRDITThl4gTyN-C9uRA5IsVltLbcp33xM3xzVdS-eBtHw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Amazing customer service! The management team is very helpful! Great place to store your items.",
"date": "2022-06-29T22:43:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Crystal!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (757) 364-0525 or stop by the facility!",
"replyDate": "2022-07-10T01:32:57.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "965f6d3a-c653-4af9-a8c0-43a9c3e55c84",
"author": "Paul Hicks",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJigH9AUz5vQQAgFNhlgkJO8_qElU9zikGkKU8m-vDvOALWmw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service 👍🏽",
"date": "2022-06-29T18:47:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Paul ! Thanks for the positive review, it means a lot to our team. Please call (757) 364-0525 if you have any questions about your rental.",
"replyDate": "2022-07-10T01:32:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "45f6bb58-5e84-4fc6-bf55-91cb0f94d2a0",
"author": "Darien Green",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL4iF42s8zNueh3a0yOvVHnwU_WRN47RFBnc78GGtXiZU8sNg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Courtney was amazing! Extremely helpful and patient which made selecting a unit very easy. Also, I shopped around the prices were a lot cheaper than other storage companies. Definitely recommend.",
"date": "2022-06-28T21:23:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Darien! We pride ourselves on having a friendly, accommodating staff and are so happy Courtney was able to assist you! If there is anything we can do for you, please let us know at 888-storage.",
"replyDate": "2022-07-10T01:32:57.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "d34094cb-638f-4b57-8f64-e554ab408a71",
"author": "Shonda Fountain",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWrCVr9niS1KkjKIHwtztjDKR7Um3oIQVuUol4sgxlmCsg3rRXZsQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very accommodating and awesome customer service!!",
"date": "2022-06-27T23:25:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Shonda! We're committed to providing excellent customer service. Give us a call if you have any questions!",
"replyDate": "2022-07-10T01:32:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "65fb5770-360a-4893-81eb-40511df5523d",
"author": "debbie brown",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIOKo8Z1XPdBKcuy6KWA7oz3_FQNWCQ_dCFXgwHTf7j89XvVOyD=s64-c-rp-mo-br100",
"rating": 5,
"text": "Everything went very smoothly. Olivia was absolutely wonderful getting me set up with a unit over the phone and answering all of my questions perfectly. I would definitely recommend using Extra Space for your storage needs!",
"date": "2022-06-13T14:43:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Debbie, we are so happy to hear that Olivia could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! We are happy to help with any storage needs at 888-storage.",
"replyDate": "2022-07-10T01:32:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ad28534f-928f-4853-b10a-ab3eddfa0a69",
"author": "Tyl G",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLjHadLUwk5HJ051Q1CliO1CI0dzRu5AZmRztJ_GtmsddIpEA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I've had a great experience with this company so far. Courtney and staff are helpful and responsive and the process online was super easy. Made a stressful to-do list item better with their customer service. I would recommend!",
"date": "2022-06-02T16:19:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent review, T! We're happy we were able to provide a smooth rental experience. Please let us know if you need any assistance or have any questions. We are always available at 888-storage.",
"replyDate": "2022-07-10T01:32:57.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e185788b-3dc1-4052-8c2d-742ed728e1a5",
"author": "Joshua Harris",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ1pJf-RLo28W9s5brHGng67M_43o8kvGLEaRgSNMdndOo4rA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy booking, easy access, storage solution made simple. The staff in the office are great! Very friendly.",
"date": "2022-06-02T11:34:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Joshua! We're happy we were able to provide a smooth rental experience. Stop by our office if you need anything in the future!",
"replyDate": "2022-07-10T01:32:57.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "d2f09f0e-9657-4614-aacd-7b17b95c3cd5",
"author": "Amber Williams-Austin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI1SEeBWhvlVnR3gvf3i4lRtxPvEsg0ww4YCAz6LWPoFAWwGQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Courtney and Brittany are AMAZING! They were so knowledgeable and literally completed each others sentences! Moving and finding storage is stressful and these 2 young ladies made it an enjoyable experience! Would highly recommend if you love having kind and caring people working behind a counter!",
"date": "2022-05-26T21:10:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Amber, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Courtney and Brittany! Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions.",
"replyDate": "2022-07-10T01:32:57.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "aa0cab57-82c6-49f7-83a5-20f0fcfb60b2",
"author": "BJ (BJ)",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKzaFm16n1lG-pjTj-2um2GMAX1obc06NglKhEaxkquk2-YZsfW=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Courtney was very pleasant to deal with. I pretty much didn't have to do anything but wait a few minutes, and I was done. Definitely recommend her",
"date": "2022-05-13T13:55:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind review, Benjamin. We're glad Courtney was pleasant to work with! Our team is here to serve you, so give us a call at (757) 364-0525 if you need any future assistance.",
"replyDate": "2022-07-10T01:32:57.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "473c6bac-7d59-439e-9c15-afb5714f56de",
"author": "Michael Lawrence",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKZKBuJ9G_iQZGMOOJFih4phvl5vs8jlv-X-rDrnhA6FGXX0w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-05T14:54:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a 5-star experience, Michael! If you ever need anything in the future feel free to stop by or call us at (757) 364-0525.",
"replyDate": "2022-07-10T01:32:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cccde368-5c12-459f-94ca-4c1fe4995dd5",
"author": "Carlos Fulgham",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLUurfb-si0n7QrLcM3JBZtFwmzKz8MVNGGgdnLsQeixcOiq8c=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jerry Lucca was very helpful and he also made sure I was accommodated with my needs.",
"date": "2022-04-21T22:49:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Carlos! We pride ourselves on having a friendly, accommodating staff and are so happy Jerry was able to assist you! Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T01:32:57.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b9d0447e-8f14-48b8-814b-ddd778915cb8",
"author": "Eli Sosa",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWN5az-iEObb3AgPkddi6924C3CQgUkJbeLHI1BRDgsj-zOzUU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jerry was extremely helpful and got me into the perfect sized unit at a great rate",
"date": "2022-04-09T20:25:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your excellent rating is appreciated, Eli. It's great to know Jerry was extremely helpful and able to get you into the perfect size unit for your valued items at a great rate. Our team is here to help, as always, give us a call at 888-storage if anything comes up.",
"replyDate": "2022-07-10T01:32:57.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "62906699-4a67-484d-a9ec-ad8677ffd7f0",
"author": "J B",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLP3-PHoYRBLwsl2mCqa-dzlusc8EdEofQCnv4aRReK293gxw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-04-05T16:32:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jarvette, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything!",
"replyDate": "2022-07-10T01:32:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2e40a5a3-3c12-4649-a03b-0bce018a4ea1",
"author": "William Townsel",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXXIqRUO3WLtFemDj4lqmRjK1VLZTO3hXv3GodFcJTb6AdAX-Pa=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-04T22:03:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, William. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2022-07-10T01:32:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d7721e77-eeaf-4691-ac53-08942a7da4a3",
"author": "Miller Bundoc",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ01je_lbcaBEI-7HLmdevaRrPCCtSOKtTbK1k_AKGijBGrZA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place to store your things safely.",
"date": "2022-03-23T23:08:06.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "19413f9d-7b52-4cb2-b862-f86df5e8b423",
"author": "Abara Tazazo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXuOXxbrs77euaiJGMpoidXuH4lHtB7wsfMWKG3XYzryQ3x4Xsq=s64-c-rp-mo-br100",
"rating": 5,
"text": "Zawadi was helpful. Facilities are decent keeps price fair. office staff goes above and beyond to make sure you have all you need",
"date": "2022-03-23T17:33:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Abara. We're glad Zawadi was able to help! Our team is here to serve you, so give us a call at (757) 364-0525 if you need any future assistance.",
"replyDate": "2022-07-10T01:33:20.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "1bc03396-216a-4e73-bb9e-021a0344908b",
"author": "Lisa Lee",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWChJbVk_6X46Y4bndXSut9UWLTcFuc88WM-6yQ3rnzQBGarh1Q_Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "I use this storage facility for about six months. I had no problems at all with access or customer service. The price of the storage is always more bc you have to insure your things inside. Remember you need to purchase your own lock as well. The storage units are older and they are not climate controlled. Overall, a very good place to keep your things. Just be sure to seal everything and cover your things. I would use them again if I need to but I would prefer a climate controlled inside unit. Best part was the very friendly customer service.",
"date": "2022-03-18T16:26:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Lisa, thanks so much for your kind words! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Thanks for your review and for allowing Extra Space to provide your storage solutions. We really appreciate your business and are here to help if you need anything. Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2022-07-10T01:33:20.000Z",
"tags": [
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "df2bc259-830f-4cfe-8655-aaae5733c723",
"author": "Jacqueline Velazquez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIy40wbCWtlE8WnEAAjkW_HBtb-mKttR9qvaP8GWJe8p3g-bg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-06T17:43:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Jacqueline. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-10T01:33:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dcc431a4-19da-4dbb-878f-a8b7d329f29f",
"author": "lori green",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVHZnnqP3qgXk9TnLhbZHrhBxIxmonjqvZMIw2GJJ-MtzvWkHs=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-04T18:34:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Lori, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-07-10T01:33:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bbf64722-3402-4d70-bacd-99f8be4ccdbd",
"author": "Shelia Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLEIMYw98uVZXK3wDCjaE_nmhL2y0uD8DLHr_xAJcvmbhcQxieU=s64-c-rp-mo-br100",
"rating": 5,
"text": "I am grateful for the services I received from Jeff, (who is no longer with the company) Jerry & Lisa. I would recommend them for any occupation. They have excellent customer service skills etc and assisted me though out my rental stay. However the company’s pricing procedures were less than desirable. I can only hope that the company thinks of their consumers in the future. I gave 5 stars based off the customer service experience.",
"date": "2022-02-20T02:32:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Shelia! We work hard to meet the expectations of our customers, and we're happy to hear Jeff, Jerry, and Lisa hit the mark for you! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (757) 364-0525 if you need anything.",
"replyDate": "2022-07-10T01:33:20.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "3edd7ae8-361e-4017-81da-6f54c98cc44d",
"author": "Lori Finn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIXeqwZDZ21V9buvnPOAu16asSgosQ4RE6PJCp18e3DuUT5tA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-02-04T19:28:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Lori! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-07-10T01:33:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c86d12ae-19bf-464b-957c-a84e70f2fcc6",
"author": "Jasmine",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLbChs9Jv1AmURarvQasHzKeK-2NRKO5QBEOsaJUpfBzyjmEQ=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "",
"date": "2021-12-08T13:04:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Jasmine. Thanks for the positive rating. We are happy you had a great experience with Extra Space Storage. Please call (757) 364-0525 if you have any questions about your rental.",
"replyDate": "2022-07-10T01:33:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "75cd1c96-b102-47ae-b72c-6b482b61e591",
"author": "Tronics Sales",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXq-6SOWbV7GHDVinS4xSEcvUkjxybUO1CCkvzhQNCyTs92p9YC=s64-c-rp-mo-br100",
"rating": 5,
"text": "Good service",
"date": "2021-11-24T22:34:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Tronics! We're committed to providing excellent customer service. Feel free to contact us if you need anything at 888-STORAGE or stop by the office.",
"replyDate": "2022-07-10T01:33:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2f413111-a806-4b8c-85ef-2456dfc44468",
"author": "Potter Ramsay",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLMWiqSgLhIRYbLsxM-yAfy4ITA7z6Hs46SZ2_oRF2i7K4dKQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Needed short term storage while moving and this worked out great! I was able to complete the whole process from check-in to check-out online, which was really convenient with my limited availability during business hours.",
"date": "2021-10-16T10:48:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Potter. Thank you for the great review! We're thrilled you have had a great experience with our Chesapeake location. Please let us know if you need anything.",
"replyDate": "2022-07-10T01:33:20.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "726388ed-3587-4ae6-9c7f-ed1e28701cf6",
"author": "Lonnie Green",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLUMUm-Kl7HxJfYREpOfuZeZjmARgaifM7WbyFCVRV-frVO=s64-c-rp-mo-br100",
"rating": 5,
"text": "Bobby went above and beyond for me today he was so helpful & kind! great location! right off the freeway for easy access",
"date": "2021-09-20T21:40:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Lonnie. We're glad Bobby was able to help! Our team is here to serve you, so give us a call at (757) 364-0525 if you need any future assistance.",
"replyDate": "2022-07-10T01:33:20.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "579460a4-0862-456a-bc9c-5c0acaba07e1",
"author": "Kenneth Hardy",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU3QBH7iTHZiINHmDi6a_kYdfN9wISFfQTgT-RT_kocnWFEqD_8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service",
"date": "2021-09-09T19:18:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Kenneth ! Thanks for the positive review, it means a lot to our team. Please call (757) 364-0525 if you have any questions about your rental.",
"replyDate": "2022-07-10T01:33:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "17d254ab-d716-46e4-b0f6-de2328af3726",
"author": "Kristie L Inglis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIJ6FVwNbfc1PIFVykRi1EysPQsXKp1RLWm-p8h6MeJRn6fEQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jeff is wonderful .. Always very helpful.. Always great customer service\nThank You Jeff",
"date": "2021-08-31T20:15:36.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "50a38901-7688-4f28-bb50-8235e46194c9",
"author": "ANN SAMPSON",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXfaka2t7aieu-oO2GX5WZV3LAA49ZNjAf9wAkQqGl3d-5927uM=s64-c-rp-mo-br100",
"rating": 5,
"text": "The gentleman who assist me is always pleasant and eager to assist. Service has been great so far.",
"date": "2021-08-31T18:01:28.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "9183472e-c3c5-4d1e-a042-5d97a7429e06",
"author": "Kimberly Twine",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV_SMzezmYMxkDlQf2irbh7LSCtD1QcN5v3dFYcbWzMlCDCCVWH_w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Having a unit here has been a wonderful experience. Storing your stuff in general is stressful enough. Check in was super easy, it is extremely clean, well lit, and I feel that my items are genuinely safe. The manager Jeff is extremely helpful and communicative. His customer service is top notch. Can’t recommend this place enough. Great location right off the highway for easy access.",
"date": "2021-08-31T17:26:26.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "23de5f44-4b9f-4e65-b59b-4361abdd9cee",
"author": "Eli Faulks",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVBbeaoK_MmeVQwTzU9hq6T1IlHmqSZcW0wagY7hUq76_y1Vlkh=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy move in process. Great online price.",
"date": "2021-08-30T20:49:12.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "37943e10-92c6-4686-8d19-05ee57534be9",
"author": "Corinda Moore",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWXh6G8skGWVaBYSm2DnqIX0y1CMh3AD0_uSP3k_UXQBCmeqoIG=s64-c-rp-mo-br100",
"rating": 5,
"text": "Renting a space here was super easy - all done through the website. The site manager gave me a friendly call to walk through everything. Once I got there, the unit was ready with a lock inside.",
"date": "2021-08-27T14:10:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Corinda. We appreciate your review of our Chesapeake location. We are thrilled you had a great experience with Extra Space Storage.",
"replyDate": "2022-07-10T01:33:20.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "01183e94-962e-4ddc-86e6-0b9bee8f3826",
"author": "Infinite Justice, LLC",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV2Y5Zn-7xydoSeDLXIiDohYl-Z5aGQAlAh1CaHufEJQ2YbB9ku=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Jeff is totally amazing to work with and the main reason I continue to do business with this facility. He's very professional and personable and is always pleasant to talk with.",
"date": "2021-08-26T16:21:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Infinite Justice,, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Jeff! We are always available to help at 888-storage.",
"replyDate": "2022-07-10T01:33:20.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1b6b8ba5-6dfb-48d7-85da-bb009aad600e",
"author": "Pamala B",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVoXR3S2N-PGq6yOyjLMjQjgAtsLmsHuUhilkdCP_4ZcGWacJs=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jeff was absolutely great! He was pleasant and personable and took out time to go over my lease contract line by line. It's always a pleasure to get such great customer service.",
"date": "2021-08-21T17:15:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Pamala, thanks so much for your review! We are thrilled to hear your experience with Jeff was positive and that he was patient and pleasant to work with. Our team is happy to help. Give us a call at (757) 364-0525 or stop by the office if you need anything!",
"replyDate": "2022-07-10T01:33:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d6dc19a4-86db-4e41-a8f0-5bdf939369f8",
"author": "Kandyce A.",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUDVebveFekCdoxe9ly2mYoHjR0-Ui9bA-9bh4cIhkm2WX7pXg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Been with the company long before they were Extra Space, and I am such a happy customer. Never had had an issue and they will work with you. Jeff always calls me to keep me on track which I love and its always a pleasure speaking with him. Never feel hassled. 5 STARS!!!",
"date": "2021-08-20T19:02:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Kandyce. We're glad Jeff was able to help! Let us know if we can do anything else to help at 888-storage.",
"replyDate": "2022-07-10T01:33:22.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "52f9ed8d-c516-4baf-af53-8e56df7c3645",
"author": "Christy Hardin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVJLOq9g-ve_ed5UOcgPVWt8gBIkFec-hcV8tGfQwQkiJKgxafW=s64-c-rp-mo-br100",
"rating": 5,
"text": "Everything was excellent and the process was very easy.",
"date": "2021-08-06T21:54:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Christy! We are so glad you had a positive experience with Extra Space. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T01:33:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "030485fb-4059-4388-98b9-854851d3059b",
"author": "Therese Niki Mulé",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWx7NOQsOHvimLjhmNbJ0PrZw1ckZmyFWIAWkyOddZpF4vHG7Ea_A=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had a storage facility here for a year, before it became Extra Space Storage. You can’t beat the prices or the service. I never had any issues. Jeff is a fantastic guy. I thoroughly enjoyed our conversations. He’s extremely personable and always went above and beyond. Thanks, Jeff!",
"date": "2021-07-31T19:25:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Therese Niki, thanks so much for your review! We are thrilled to hear your experience with Jeff was positive and are always here to help with your storage needs! Give us a call at (757) 364-0525 or stop by the office if you need anything!",
"replyDate": "2022-07-10T01:33:22.000Z",
"tags": [
"price"
],
"sentiment": "positive"
}
]
}