{
  "summary": {
    "average": 4.8,
    "total": 535,
    "distribution": {
      "1": 16,
      "2": 0,
      "3": 5,
      "4": 23,
      "5": 491
    }
  },
  "reviews": [
    {
      "id": "658f4e35-ca6f-44ae-8a41-a11f62fe7302",
      "author": "Rory Smalls",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLr_4dBtEfQD1SSdQ5OoSlDJ6PVB1oRIqcdAiKx4TN2gLG1LA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2026-06-29T14:49:56.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Rory, we are so happy you had a 5-star experience with Extra Space Storage. Thank you for taking the time to leave us such a nice rating. ",
      "replyDate": "2026-07-03T00:34:23.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "8456605a-eb5b-4e37-a0ae-c910f06e4672",
      "author": "Fankl",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLUKeETNWV0uIbLuHkbNvkXozHdfDnc8z-Kli08xh56YsoFLA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Get customer service! Jessica is very helpful and informative.",
      "date": "2026-06-24T19:42:08.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are elated to hear about your experience! We'll share your kind words with Jessica. Thanks, Fankl!",
      "replyDate": "2026-06-26T00:34:23.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "47d8c77d-f87a-42e6-9acc-8f8cbd9399b5",
      "author": "Tori Tells",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJZgySPqY0AwMD5ItTb1RLZcklGzAvSpc1lepLvYJ0m0JKUjQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I’ve been a customer at this Extra Space Storage location for three years, and the service has been consistently exceptional. Whenever I’ve needed help, whether it was losing my access code or just having general questions,  the team has always been responsive and adaptable. They call back even when they’re busy, which says a lot.\nMost recently, when I was moving out, they went above and beyond by proactively reaching out to walk me through the move-out policy. That kind of proactive communication is rare. Good customer service can be hit or miss these days, but this team delivers every single time. Highly recommend!",
      "date": "2026-06-24T18:20:33.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Tori, thank you for sharing three years of loyalty with us! Your kind words about our team's proactive communication and responsiveness mean a lot. We're glad we delivered every time!",
      "replyDate": "2026-06-26T00:34:23.000Z",
      "tags": [
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "19c4efd5-7ddd-4ef0-a920-a8a043a03b96",
      "author": "Timothy Rhamstine",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWHV_6qO41XnjTYj7iG8hkWXlHzjEUg-Pc96gMhuqqvrIxpRyaq=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Goes above and beyond for their customers.  Recommend for your storage needs!",
      "date": "2026-06-16T14:44:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are excited to hear you'd recommend us! Going above and beyond for customers is what we aim for. Thank you, Timothy!",
      "replyDate": "2026-06-19T00:34:23.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "aaf3ff72-0742-4378-a02c-55914162f2d6",
      "author": "marley dame",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJw_nwQw8byNLi6-rX_sEP499wqrffCeYkgCPScyjMGPSX-Jw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great facility !",
      "date": "2026-06-16T14:42:34.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are overjoyed to hear you love our facility, Marley! Your kind words mean a lot to us.",
      "replyDate": "2026-06-19T00:34:23.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "045ed426-0d23-4393-9975-8aa956150259",
      "author": "Liza Bueno",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX7hmjIbNpB5CLjHgmIS_OaRq4ZtlDQLbDnI8om9Na3PIbq0ofs=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Briana was great help getting me my first storage unit. The process was easy and done within minutes! Definitely recommend ☺️",
      "date": "2026-06-10T19:27:35.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are overjoyed to hear about your positive experience with Briana at Extra Space Storage. Thank you for recommending us Liza!",
      "replyDate": "2026-06-12T00:34:23.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "1e2047b5-8bbb-4cc5-8619-e9f7699a9636",
      "author": "Jordan Robertson",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVvQHzEAfnF_Uxd_-rUzX1klAZZMn7pi5E-9amacKfJkHMNXeUm=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Amazing place to store your items! Jessica was AMAZING! My soon to be husband was deployed for almost a year and he just paid his last payment and when we went inside we were greeted with such hospitality and kindness. Jessica REFUNDED his last payment with NO hesitation because we are moving to another state. She was truly so helpful! Thank you so much Jessica!",
      "date": "2026-06-02T14:15:21.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your wonderful feedback, Jordan! So glad Jessica provided amazing hospitality during your move. We appreciate your service and wish you well!",
      "replyDate": "2026-06-10T00:34:23.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "cb005be2-e5d0-4090-ba8a-8a2b8400911b",
      "author": "Bryan Beggs",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWAIsLfo0GVLrKJJAfZSJ-r58YQgBVgwM1_vwz_mlcjNuYWtul6OQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very friendly service, very helpful and considerate. Very knowledgeable, would definitely recommend this extra space!",
      "date": "2026-06-02T14:07:23.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear about your friendly service experience. Your feedback about our helpful and considerate team means a lot to us.",
      "replyDate": "2025-07-10T00:34:23.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "6c600b72-1799-4b03-9f9f-3e004b6a3103",
      "author": "Katie Alessi",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK9Gcfx1vuSQQgPJt55kdeh9dR32Wgs2_hvEvLWyKeFw_lpVw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2026-05-21T15:30:03.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Katie,  thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
      "replyDate": "2026-06-10T00:34:23.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "3e743b8b-7e4f-4b4b-a51d-32a284dc506a",
      "author": "John Pomy",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLcojCW7Vns797Zpi3hNPhJ7s-uSr-vHIGc8Y9Jo3fI10_tPQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2026-05-18T14:37:50.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're grateful for your rating, John. Call us if you have any questions or need assistance with your rental!",
      "replyDate": "2026-06-10T00:34:23.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "bb650e65-8799-4291-831e-16ad579f64b2",
      "author": "Cayla Tavel",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVp2JOfEMGAQV9dthwfv73riyqErKSh4CpTAXIrId00FaquDYI=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "East experience",
      "date": "2026-05-18T13:41:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are thrilled to hear you had an easy experience with Extra Space Storage, Cayla!",
      "replyDate": "2026-06-10T00:34:23.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "007d5050-d15a-4854-9611-d7083cd561fb",
      "author": "J",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI-y7CpxBpvmHM2-2k03bnUUfAiunDkXpzQqjYDlko0JjXbHg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great and affordable storage in between semesters. Made sure that my things were secure and very communicative as well.",
      "date": "2026-05-11T20:04:56.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for choosing us for semester storage J! We're glad your belongings stayed secure and you found our communication helpful.",
      "replyDate": "2026-06-10T00:34:23.000Z",
      "tags": [
        "price",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "31c73141-dc67-49da-bb2b-754a42305a3c",
      "author": "Elizabeth Cintron",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKAED7_x1grvGa2Xxvm31owuNDDn_xmr98BdJAjqL3T8_BrEA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2026-05-11T14:57:57.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks! We're so appreciative of your excellent rating, Elizabeth! Don't hesitate to reach out to us if you ever need any assistance.",
      "replyDate": "2026-06-10T00:34:23.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "fa3d1608-8275-49a7-9b45-3cc2f41fc6af",
      "author": "Grace Eassa",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI0FKDrjeigYWfobr0HHBrr65HYgFkCrVBdg73ZXsoRdlmpSA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great service!!",
      "date": "2026-05-07T18:43:12.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Grace, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call or stop by the office if you need anything!",
      "replyDate": "2026-05-10T00:34:23.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "9d7f42c3-4bc9-40a7-be40-7b1a18e45b05",
      "author": "Lynn Peat",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJu-jeCJt3DK9_iYe60KAtOTB--V0g3JZJ1l5tZCCzNCJVVNA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2026-05-07T18:14:18.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Lynn, thanks for leaving a rating! We're happy to hear you had a great experience!",
      "replyDate": "2026-05-10T00:34:23.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "e4fa85b9-c125-471d-89f2-b1e3a227ae02",
      "author": "Braedon Alvarez",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJwHkmLOcQeuNofE7i1ncKFcFZPy6zVOG4728vJhl717pbHBg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Excellent customer service! Jessica was very helpful.",
      "date": "2026-05-05T20:24:29.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive feedback means a lot! We're thrilled Jessica provided excellent service. Thanks, Braedon, for choosing Extra Space Storage!",
      "replyDate": "2026-05-10T00:34:23.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "b343a176-a420-4f1f-be13-d4d639ccddb1",
      "author": "Joshua Scheff",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLiZS76zX-eT3L14vIxi-zvVqF8tTDJPiKmJKf71E3WWuYk4w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2026-04-21T15:21:48.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is so happy you had a great experience, Joshua! If you need any assistance the future feel free to stop by or call us.",
      "replyDate": "2026-05-10T00:34:23.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "41a8969f-dd32-4205-b1f4-a6c07361af0a",
      "author": "Nick",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK11uMRHu5DiMhjZ9g69ngnQSCqd2RsSpOC6TrLS_VyCojQxw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2026-04-17T15:41:32.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We appreciate you taking the time to leave a rating, Nick! Your feedback means a lot to our team.",
      "replyDate": "2026-05-10T00:34:23.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "bbf3261c-fe4d-4734-9f29-d5f86139ce0f",
      "author": "Robert Jones",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIcKPN9_rK-Fj2vc47b3bcbeZxcbT-BxJq7P8Z1vcuVN56bNw=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2026-04-16T19:26:36.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Robert! We're happy you trust Extra Space Storage for your storage needs. ",
      "replyDate": "2026-05-10T00:34:23.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "2c60b6b1-6238-4f86-8955-0d456ffb8b05",
      "author": "Robert Jones",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJEA7gsLw-pUj2RRBLuTX_aw9F8ROXagB0dUTroDDr2Ju2zXQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2026-04-16T19:11:30.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Robert,  thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
      "replyDate": "2026-05-10T00:34:23.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "4b05c1bd-9fc8-4710-97c1-ca095e894ee6",
      "author": "Joshua Bauer",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKFHoRd8WLH0M_S_yOejK_gnMjSLJJl85QrGT46HZgvuzuarg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "So helpful, fair and professional.   Very awesome service and value.",
      "date": "2026-04-14T14:32:22.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear you found our service helpful, fair, and professional. Thank you for recognizing our value, Joshua!",
      "replyDate": "2026-05-10T00:34:47.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "70c012e5-7afd-4011-a8ee-59a4c2d6c265",
      "author": "Tim Chizzik",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLk6xSq8_z2R2MTxfFtEK6W1B_hlWu_EranrqMTGmL62-l0wro=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "AMAZING",
      "date": "2026-04-07T19:05:43.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Tim, we are overjoyed to hear you had an amazing experience with Extra Space Storage!",
      "replyDate": "2026-04-10T00:34:47.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "cdf9ec14-40f8-4149-81c0-fd08cad13735",
      "author": "Jahnea Davis",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUtdmf9X_bbdoILWaa_9OS7tCYT7zxAyNjYAi-VF75d3_DWA5M=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2026-04-07T18:30:46.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is so happy you had a 5-star experience, Jahnea! If you ever need anything in the future feel free to stop by or call us.",
      "replyDate": "2026-04-10T00:34:47.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "a083a35b-9e8f-4a1e-ae6e-87b5451357e4",
      "author": "HTS LLC",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJg9RKrAp1NP4dWTdc5Hbg7AYsxq9tWv8-PHdbm-GgODTeFag=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Was great and very professional. Thank you Jessica! Would recommend 100%",
      "date": "2026-03-17T16:36:54.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are ecstatic to hear about your positive experience! Jessica will be thrilled to know her professionalism made an impact.",
      "replyDate": "2026-04-10T00:34:47.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "a1afbc84-37a8-44b2-9dc0-02e8a1d857a6",
      "author": "Mckenzie Cross",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJSdTRLa1CttuI0B_HKKakiLRfr5X-i3YMIGJWUBEw-_LyB_g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2026-03-14T16:06:15.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Mckenzie. Your rating means so much to us!",
      "replyDate": "2026-04-10T00:34:47.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "a2b928ab-40d2-4325-a4de-bdcd7e6230a4",
      "author": "Donna Lott",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW8rNElywY4y9paGbmf7JG11ced3-7Hz4y3CevQ1q71sBGhF3Y=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2026-03-09T20:39:04.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We appreciate your rating Donna! We work hard to keep our facility in tip-top shape for our customers. ",
      "replyDate": "2026-03-10T00:34:47.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "89149665-1b36-4098-8c00-86b6fe7f3a33",
      "author": "YUNG",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJErudkLhFcGhoUzfCf9fbkm_Ht_2AvueKxFdC0ddbqeFlTTg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "jessica and bri are amazing they had someone come out and fixed my door the next following day after i address the situation!",
      "date": "2026-03-05T17:49:31.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear Jessica and Bri provided amazing service! Quick door repair shows our commitment to you!",
      "replyDate": "2026-03-10T00:34:47.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "d27d0326-8174-4100-ad6c-bff9aede3d2b",
      "author": "Sasha Bouchey",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLF5RRcK01ewvXQf1g2NLoIs-mNV2akHuuJzagLt2yN_ryTJA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Safe Swift and Simple Renting Process",
      "date": "2026-03-01T17:34:04.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear you found our renting process safe, swift and simple! Thank you for your positive feedback, Shasha.",
      "replyDate": "2026-03-10T00:34:47.000Z",
      "tags": [
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "da3ef059-853a-42fe-848d-39c529de2ccb",
      "author": "Trina Pluckrose",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ-3CdZWU-x_jaUJb_VVYTRrmqIl1GxEajrgTii3LB3mV5ffw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great customer service",
      "date": "2026-02-16T16:36:38.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are privileged to have provided great customer service. Thank you for sharing your experience, Trina.",
      "replyDate": "2026-03-10T00:34:47.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "38141201-4729-4349-ab68-8f1eeac22d26",
      "author": "AnnMarie Mabeus",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI-VOZ3_lWkl5gKEoXpyaMQXKS-vvMYYqakKSMWVQoIOhg8Zw=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Very helpful staff easy online process",
      "date": "2026-02-13T17:29:19.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your review. We're glad to hear our staff was very helpful.",
      "replyDate": "2025-07-10T00:34:47.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d1647b4e-b256-4d09-b399-76af85330cd5",
      "author": "Tim Austin",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI4KW7L7CUf-n8ZNBy4PQiWsDnRPHirrHw-WRtAdrNSNPDDwQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Jessica was great",
      "date": "2026-02-10T17:39:06.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive experience with Jessica is greatly appreciated. Thank you immensely.",
      "replyDate": "2026-03-10T00:34:47.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "19d77370-8b9c-4d88-be84-ba14271ea846",
      "author": "Tom Meyers",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLiIjGU9XI_m7yJu58hjLP34y_CTkDgyRGf_w1GRbt62qIaiQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great service, Jessica was help.",
      "date": "2026-02-03T15:49:08.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are absolutely thrilled to hear about your great experience! Thank you for recognizing Jessica's helpful service.",
      "replyDate": "2026-02-10T00:34:47.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "25ff32a9-caf2-4b2a-8d58-8557f2180211",
      "author": "Devin Koonce",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocILtEkS1RTIeFYlysBJRiS240Mx38A5mCWqMGBmZ08-I6JmlA=s64-c-rp-mo-ba12-br100",
      "rating": 4,
      "text": "It's a storage facility. Depending on what size storage unit you need, they probably have one for your stuff. Easy to access the unit.",
      "date": "2026-02-03T10:46:38.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for sharing your experience! We're glad our facility meets your storage needs with easy unit access.",
      "replyDate": "2026-02-10T00:34:47.000Z",
      "tags": [
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "3681c8e4-0f70-46be-a182-a7dd8f65e319",
      "author": "Samantha Johnson",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX9TsqsVvH-0oY0qDO7l5-EP77DX7KQGAzuUpzZ-dGh_GJ3gJRp=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2026-01-29T15:49:42.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Samantha! Don't hesitate to reach out if you need anything!",
      "replyDate": "2026-02-10T00:34:47.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "5ad5320c-6914-4180-815c-86cacf858be9",
      "author": "Mike Catalfamo",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJQAaVu1o25-yLS2Obn_3YC6hSu-_lHzy81fhPYEB9ZqvKSFQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Jessica is awesome! Professional and polite!",
      "date": "2026-01-17T15:28:22.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the kind words about Jessica! We're thrilled she provided professional and polite service.",
      "replyDate": "2026-02-10T00:34:47.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "eaed5893-c56d-4638-9176-1d642bd2b6e8",
      "author": "Jacob Orlosky",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI24wduFx90i94xjFN1AlsQL3aXrlG4UCgQASAMTxY_Si6AVw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2026-01-13T23:33:58.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is grateful for your rating, Jacob! Call us if you have any questions or need assistance with your rental.",
      "replyDate": "2026-02-10T00:34:47.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "24f39078-ea00-44b7-873e-1bfcbd04d823",
      "author": "Pamela Duffney",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKKTLggKHasCgz6GKNZggOn-HNfDDbtm1geIe0fEYX3SY127A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I had such a great experience getting a new unit . Quick fast an easy . Received very detailed information . Would reccomand",
      "date": "2026-01-10T15:51:04.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the great review! We're pleased your unit rental was quick and easy with detailed information provided.",
      "replyDate": "2026-02-10T00:34:47.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "0d28a053-378f-4472-900f-a61d0a929958",
      "author": "Genavieve Vanaman",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXASa5MCQY5MUOhPERPXrMtMrmUPszWAOBe-_DVgjYjrAnBVSLC=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2026-01-09T01:52:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Wow, thank you for the great rating Genavieve! We are so happy you had a great experience with Extra Space Storage. ",
      "replyDate": "2026-01-10T00:34:47.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "05d98815-83a1-43b0-bca2-838ec8a904ad",
      "author": "Murdaville Afm",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKuIqxT1_zgB1k-S7HB3-QdpBiba5FXggIIs_TQ6sF6sR2--w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great office staff answered all my questions.",
      "date": "2026-01-09T01:48:39.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive feedback means everything! Thrilled our staff provided helpful answers. Thanks for choosing Extra Space Storage!",
      "replyDate": "2026-01-10T00:34:47.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "a098c41b-0d6c-42b9-a7d3-56dffb8ebab5",
      "author": "Ayyo Izzme",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIKSEKIqAhgc34UAUNj8oJsLi3vu0PMBp0BVnx4wzPB_dloTw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Jessica is amazing recommend renting here",
      "date": "2026-01-09T01:46:22.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are glad to hear Jessica provided amazing service! Thank you for recommending Extra Space Storage.",
      "replyDate": "2026-01-10T00:35:00.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "6fa47b50-ec33-4e3c-92d1-88b9340f30fc",
      "author": "Yahweh's Wake",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL8hBxc6AVd8zqmtbSoxZkJ3RBc7Ge4nQdFQoOg-K_jQljdsA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2026-01-09T01:41:47.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the fantastic rating, Yahweh's! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call if you ever need any help with your rental.",
      "replyDate": "2026-01-10T00:35:00.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "c3637d9e-c398-480f-9561-4bf7e36b724a",
      "author": "Emmortxl __",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVGE69ffCn_zkmMul53jykq-htCUnrx15U-sje2987EFExc9CAU=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2026-01-09T01:41:04.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Emmortxl! We are so glad we could provide you with a 5-star experience.",
      "replyDate": "2026-01-10T00:35:00.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "a4f86382-a310-4767-a370-f9a3dd19784e",
      "author": "vivian rivera",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW1O68lAbQDb3YstvvlQMtZ3kDK_Ddjg1ImKele_yJmtWlkYcNu=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very friendly",
      "date": "2025-12-30T20:43:37.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for highlighting our friendly service! We're glad you had a positive experience with our team.",
      "replyDate": "2026-01-10T00:35:00.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "2c0be44f-68d2-42de-ad35-9d44d7900cc6",
      "author": "Rebecca Osborn",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXKAFfmRlR0ej30cHzm2ZiHodW1gpI5vLJX3tVfS1vCyAGfgerGjA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-12-22T16:28:03.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is grateful for your rating, Rebecca! Thank you for being a loyal Extra Space Storage customer! ",
      "replyDate": "2026-01-10T00:35:00.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b64a49dc-7b58-47a6-91d4-1d068034e467",
      "author": "loveall loveall",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJgXADMtzAXMQlLrPK38zj5edhANRZTSiuCZGduP8g3-nxaPg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-12-22T16:27:13.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Loveall, thank you for your positive rating!  Please stop by our office or call us if you have any questions.",
      "replyDate": "2026-01-10T00:35:00.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "01fd755b-51e4-488c-8d17-2fc275452802",
      "author": "Alex Julian",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLGoiW8T7dgLAiKO1g1j9XEs4pHN0AYmoVzaNUoIXlx87OeZw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Extremely friendly and fast service",
      "date": "2025-12-14T17:42:36.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Alex. Your rating means so much to us!",
      "replyDate": "2026-01-10T00:35:00.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "2ecf639c-55b7-414e-bce7-e103a4e3a69b",
      "author": "S",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUuyarGCqHTPOJyLB9FoeYlDLRHDDNERRCqxIQpjBYJLhAkmda-=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2025-12-13T17:35:32.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled you had a 5-star experience at Extra Space Storage, S! Stop by our office or give us a call if you need assistance or have any questions.",
      "replyDate": "2026-01-10T00:35:00.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "690c2756-4d3a-423f-acca-59474450ec0d",
      "author": "Nicholas Shannon",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJjpufhG-3AbbmdtS2G-hmeHnWTk7WPBIM4SkxPPfKPLSoAhA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Wonderful service!",
      "date": "2025-11-04T18:11:00.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for sharing your feedback about our wonderful service! We're honored to have provided you with a great storage experience.",
      "replyDate": "2025-11-10T00:35:00.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "8c4cd777-a057-4327-8af1-79755f4f7a64",
      "author": "Latifah Muhammad",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWAo_mcsx1wNWLItljvGnWmZVSuQoJiFMHSHOb5bT8fADuIT-NYNA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I can’t say enough good things about this storage facility! From the moment I contacted this faculity, the staff made me feel welcome and taken care of. They were patient, answered all my questions, and helped me find the perfect unit for my needs. The property is spotless and well-maintained, and the whole process was quick and stress-free. It’s so refreshing to see such genuine customer service these days—thank you for making everything so easy!",
      "date": "2025-11-03T15:17:09.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for sharing your wonderful experience! We're thrilled our team provided genuine customer service and made everything stress-free.",
      "replyDate": "2025-11-10T00:35:00.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "39501567-4556-4393-921d-1a049ef055ef",
      "author": "Bucklaow Bear",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXwM1eQcuDzI7K0f2k2Han8Yo2DmHwudVpfQlgxbw9YMkxOZMU=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Amazing experience would come back again!",
      "date": "2025-11-01T17:50:49.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are pleased to hear about your amazing experience! We appreciate your loyalty and look forward to serving you again.",
      "replyDate": "2025-11-10T00:35:00.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "a6e78df6-eee5-4f05-8b2a-f426c41870eb",
      "author": "Dgc",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWCXjuVnOELNlIV0OyLaC--rXCZagkbHqnCMT8-akFE7MgWZ6Y6=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-10-17T14:01:31.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the great rating, Dgc! We're happy we could meet your self-storage needs.",
      "replyDate": "2025-11-10T00:35:00.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "998897b5-1403-473f-bbd1-c091f023bced",
      "author": "Shelly Willette",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIXhE09koK0qcmp0VBstrQ_KFlDxeH9tfGay1PjJWhlgYL24w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Amaing facility\nJessica has been extremely helpful and friendly",
      "date": "2025-10-15T13:36:36.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your review! We're thrilled you found our facility amazing and that Jessica provided helpful, friendly service.",
      "replyDate": "2025-11-10T00:35:00.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "4ce4dce6-c5b1-43d5-a9dd-4de68439471c",
      "author": "Megan Williams",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKsl7VTJhC1qEXdp0pC-GJrfoi90eu6etyjWYmgPqysovNc=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-10-15T00:52:10.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Megan! If you need any assistance the future feel free to stop by or call us.",
      "replyDate": "2025-11-10T00:35:00.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "f033bc0d-507f-4a14-adaf-edf4330100b4",
      "author": "Brant Cheramie",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK5Va4N-iLKS5eSuGDY0yJun7KDd-HusNvcNERk1pQ8D4Z3=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great customer service with a great locations and fair pricing!",
      "date": "2025-10-11T21:01:03.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your wonderful feedback about our customer service, location, and fair pricing!",
      "replyDate": "2025-11-10T00:35:00.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "21f93653-b4fc-40bc-b67f-43da80eff0c1",
      "author": "Roy Dipardo",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLMCp2ytHM-KBeaEF2xPPOXovx6pxgKPhu7--8hnnkIJTkt8Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-10-02T17:38:32.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Wow, thank you for the great rating Roy! We are so happy you had a great experience with Extra Space Storage. ",
      "replyDate": "2025-10-10T00:35:00.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "f644d635-0d18-4573-995a-012f2c62b007",
      "author": "Nick Deming",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKHGP2J-p_rnmzyhK03nC79iao2wsKeSsIcAIMXEhWdZABKNg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Get helper",
      "date": "2025-10-01T19:03:10.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are excited to hear you found the help you needed! Thanks for choosing Extra Space Storage.",
      "replyDate": "2025-10-10T00:35:00.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "3dbf25b9-0278-4bb1-911a-cc1ef0f8ea0b",
      "author": "Charleen “Char” Simpson",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKcDVwmGnatqpZNw-_1dWnedVP7i1j4SRMPl5bjeFFQGc8Mr6Sg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kim was very wonderful  personable  great personality  awsome got me a discount  and enjoyed doing business  with her 😀",
      "date": "2025-09-19T23:48:46.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Charleen! We're happy you trust Extra Space Storage for your storage needs. ",
      "replyDate": "2025-07-10T00:35:00.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "116b3a6e-97a3-4b84-8261-49a9da752670",
      "author": "Anthony",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIenyCUamWssXlDm9RbzZTAp72Gu7C1vNCUy5HI7qL99XQcyA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-09-08T19:05:18.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is so happy you had a great experience, Anthony! If you need any assistance the future feel free to stop by or call us.",
      "replyDate": "2025-09-10T00:35:00.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "cf672dc5-f416-48c0-abe5-76dd83986aaa",
      "author": "Arnie Cornett",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJadRfWfQThUAuaXx2WETRpwD2M9wVIbh79k3QnzSfRqnN6yw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-09-08T19:04:13.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We appreciate you taking the time to leave a rating, Anthony! Your feedback means a lot to our team.",
      "replyDate": "2025-09-10T00:35:01.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "f410b148-b84e-43dc-b25a-801d19e08702",
      "author": "Sarah Gilbert",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW2gvrbJEZFae4CgbUK_ab0FhfDRllBlZYc7nnQ9h3-95SKqEp4ew=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very satisfied and very good service",
      "date": "2025-09-08T16:14:51.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're honored to have provided you with very good service, Sarah Gilbert. Thank you for your positive feedback.",
      "replyDate": "2025-07-10T00:35:01.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "03c0211c-24d9-44ae-a939-2c88ee90424c",
      "author": "Kayelin Moran",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVHbArHTK6N7zyTREJ8NXyvOq6hT30RU3I8R-TBGjM1xWEktoDv=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Worked with us while we had the storage for 2 years. Accommodated us for damages since we paid for insurance.",
      "date": "2025-09-06T14:43:46.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are glad to hear we worked with you for 2 years and handled your insurance claim properly!",
      "replyDate": "2025-09-10T00:35:01.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "759dc74b-d793-48ce-8f06-9889f6ed1960",
      "author": "Car Lover",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLd77muUYeJw_EXStb1qeI-o-85ZF7wll02fIy5nRVlEnXpzw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Jessica’s a great worker",
      "date": "2025-09-04T20:46:19.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your wonderful feedback! We're so glad Jessica provided great service. Your kind words mean everything to us!",
      "replyDate": "2025-09-10T00:35:01.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "86da9ec8-c5c9-4a4f-99c6-bc6740218ca3",
      "author": "Tom Rehor",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKozrymwWo0NTRsczLaZaUCVLESl4PglxAdvwluZOrgMr7elw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-09-04T20:16:03.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Tom! We're happy you trust Extra Space Storage for your storage needs. ",
      "replyDate": "2025-09-10T00:35:01.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "402dbbc7-ddbb-443b-8d75-b1a081bbe923",
      "author": "kiesha smith",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUGtcB1_DA1cXxZB8JQjhnNEp9TmF2_GqpxYgENKwuKbx8BGv1FJQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I love how helpful the staff are highly recommended this place",
      "date": "2025-09-03T21:01:17.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you immensely for loving our helpful staff! Your recommendation means everything to us.",
      "replyDate": "2025-09-10T00:35:01.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "20ac74e6-788f-477a-a4f1-e5bd607565c7",
      "author": "Thomas Brant",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWj8oU4Ew7bttCpCZmUGO80Nvh-pS3r7kDYrTUdo29hos2gHbGV=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Was very respectful",
      "date": "2025-09-03T20:59:04.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're utterly delighted to hear that you found our service respectful. Thank you immensely for sharing your experience with us.",
      "replyDate": "2025-07-10T00:35:01.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "a178c5e6-4438-40d9-a661-31ad4f312f30",
      "author": "Kiam Vaughan",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJkTVJUQy8zVT1MlujfinG4wWphIBQKROEVAa3pD8MKobsiYA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-09-03T17:02:34.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Kiam,  thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
      "replyDate": "2025-09-10T00:35:01.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "0c55b4a4-ab10-41d3-8004-33470f18bc62",
      "author": "George",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWkEvStgVnFnA_AchA_gFvEyUhUC-HNQiEfFh6aPcvyRJ5wP5I=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Storage was very clean good job",
      "date": "2025-09-01T21:45:55.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team appreciates your rating, George. Thank you for being a loyal Extra Space Storage customer! ",
      "replyDate": "2025-07-10T00:35:01.000Z",
      "tags": [
        "cleanliness"
      ],
      "sentiment": "positive"
    },
    {
      "id": "ab15c2bb-83fb-4b11-b451-9fb8043f16f1",
      "author": "Stacy Simard",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIOi6Bo7tBD2Et5OayVf_orFcm8clrdJOECJz85TzNb17ujYQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Jessica is a god sent ! Jessica is so helpful I recommend highly ❤️",
      "date": "2025-08-19T15:16:15.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are ecstatic to hear Jessica made such a positive impact! Thanks for the recommendation ❤️",
      "replyDate": "2025-09-10T00:35:01.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "542d0610-906c-40fe-88bf-380cbab6eebe",
      "author": "katia pierre",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVPp2ZWc95JFYwnUjPh3BnxvSvpi9hrYiLa3tEwS66vMBQvXG3_nQ=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "",
      "date": "2025-08-17T16:46:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled you had a great experience with Extra Space Storage, Katia. Our team appreciates you! ",
      "replyDate": "2025-09-10T00:35:01.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "dd8ce8f4-f9e2-4057-87ea-a7417c471c6a",
      "author": "Derick Otten",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLOc6jzyI_XzGTybq1_KZ-2QSajGDjprO3XdAHLPy3adSJ2GQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Jessica was wonderful to work with.",
      "date": "2025-08-11T13:38:33.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for sharing! So glad Jessica made your experience wonderful. We appreciate your feedback!",
      "replyDate": "2025-09-10T00:35:01.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "e9d68827-f2ef-48d7-8370-fdf0e9a5c039",
      "author": "Mike Caruso",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI6TZTKZY6xL99RDGV6Ko-evRb4Wa2SL2LON4eHQzQbLYoXFg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Good low-cost storage. Used it when my mom passed and dealing with 3 households of content to manage between myself and my sister.",
      "date": "2025-08-09T21:45:02.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are thrilled to hear our low-cost storage helped during such a difficult time managing multiple households.",
      "replyDate": "2025-08-10T00:35:01.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d1f1a307-7329-4e44-948d-0f53949dc582",
      "author": "Amanda Garay",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUAoyqttoraZLXG5y57qJ6AazrWy-5UUAVghuYmuy7XHIMeryVi=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2025-08-09T17:44:50.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is grateful for your rating, Amanda! Thank you for being a loyal Extra Space Storage customer! ",
      "replyDate": "2025-08-10T00:35:01.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "4be47bd6-91c0-4c78-a596-8c6e889c0245",
      "author": "Shelly",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLyMlnqLdji9ya9AOAk1KMB7jbHppMKibWCo8ciLsrFRfZe6w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-08-09T17:44:33.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are thrilled you had a 5-star experience at Extra Space Storage, Shelly!  Please give us a call if you need further assistance with your storage needs.",
      "replyDate": "2025-08-10T00:35:01.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "8aceba94-9f2e-4b3e-970a-305e1d543d12",
      "author": "Man Of God",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJX664UQxBNPbTc9QLDTc8ozuiGy0VuEwRJyXGLxayWXEFnMQ=s64-c-rp-mo-ba12-br100",
      "rating": 4,
      "text": "Friendly. In Person registration and staffed weekdays and Saturdays",
      "date": "2025-08-09T13:52:01.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We greatly appreciate your feedback about our friendly staff and convenient weekday and Saturday hours!",
      "replyDate": "2025-08-10T00:35:01.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d8de5fa1-da8f-4e1e-b99b-5a81aafeecab",
      "author": "G Rose",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLW8eADiTBMStkJTSH7PPk-ssITOaJ4axRshnOpjypRbVkVGg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great service and quality storage. Definitely will use again",
      "date": "2025-08-08T19:46:01.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are grateful to hear you enjoyed our great service and quality storage! We'd love to help again.",
      "replyDate": "2025-08-10T00:35:01.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "190f9749-0b86-420f-99a4-9905d4509c50",
      "author": "Maria Moon",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLC65-ctuUzdqp_Ms6nARFGCBw3iZ4hVxhnzPtwaN4XhOnVSR4=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-08-05T14:26:04.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Wow, thanks for the excellent rating Maria! We're so glad we were able to meet your storage needs. ",
      "replyDate": "2025-08-10T00:35:01.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "dc8eaa7c-3d87-4a9a-8ed6-8d293714ae33",
      "author": "Tom Irish",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJgcb_rFfBg_yAYykA4Jn53Mf4sHdQrjoYjfhDfpUc90zoBWrzh=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-08-04T13:39:42.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is grateful for your rating, Tom! Please stop by our office or call us if you have any questions.",
      "replyDate": "2025-08-10T00:35:01.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "3096e0a5-0ee0-4373-bc02-9b7658c095b5",
      "author": "Amanda Soto",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIV6IABl75jmhnPwLqVrSipoSdVEPAtRunas5iIDRvYD3PieA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very helpful and sweet",
      "date": "2025-07-30T20:27:09.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're delighted to hear that you found our team helpful and sweet. Thank you for sharing your experience with Extra Space Storage.",
      "replyDate": "2025-07-10T00:35:02.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "db3c31e2-7a9b-4d7a-a870-5fdc9e5b1c69",
      "author": "Jessica Wilder",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUBJNa0OnQlKUrC-LzlKd72cr8Atm0XrpF0RT_RSLgFqS8_vM_J=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-07-28T18:48:28.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Jessica,  thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
      "replyDate": "2025-08-10T00:35:02.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "d459def7-cb37-4576-a40b-310be5a44805",
      "author": "Michael Caro",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJaS_ql6ov2VO0kVY6TgYwLi4wveTF99SflGNLhpibJTwY2kM0=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2025-07-09T13:53:50.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the fantastic rating, Michael. We are glad we were able to meet all of your self-storage needs.",
      "replyDate": "2025-07-10T00:35:02.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "f1ab4d83-8aac-4284-85dc-b188cb00f2e7",
      "author": "Leo Anderle",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ1WLomWU7ly1NHM22X3ZN5l3YUTmoE5qM2mNzhZ10lx5tEqA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Staff was extremely helpful and friendly! Very glad to use them for our storage needs.  No issues getting in contact with the staff to resolve any problems promptly.",
      "date": "2025-07-05T14:11:03.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear our staff was extremely helpful and friendly! Thanks for choosing us for your storage needs.",
      "replyDate": "2025-07-10T00:35:02.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "5574a2ff-97a1-4623-9bf0-0fbec715b92c",
      "author": "GetEm Up",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJkOPNL63ZrpAfHmlM0WE6TvK-UNEXd6tJ0V-Ze8UlxXSFQAQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very nice place to keep or belongings",
      "date": "2025-07-01T20:57:10.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your review. We're glad to hear you found our storage facility a nice place to keep your belongings.",
      "replyDate": "2025-07-10T00:35:02.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "c84cd1ea-faa5-4598-ba92-10fe1043019a",
      "author": "Brett Cavallaro",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVoa0rY12BspDlOBgPMxikE3QJLySErF8V49yIF-TU-i1FOweof=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-07-01T14:46:52.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Wow, thank you for the 5-star rating Brett! We are grateful for customers like you. ",
      "replyDate": "2025-07-10T00:35:02.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b712b7b5-2339-4ce9-af71-cde90dfca4fa",
      "author": "yenni schwartz",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWNRNa6WHF4rTNFmsIUdAr8Wka7YeiZDy7mkJtAMyefNML_dqM=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Really good communication skills, great! Customer service, the assistant was really helpful.",
      "date": "2025-07-01T14:31:50.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear about your positive experience with our team's communication and helpful customer service!",
      "replyDate": "2025-07-10T00:35:02.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "bdca0943-4e5a-476a-98c1-dbadb06bb308",
      "author": "Alexis Giomi",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVYNSsIc1vL8TVs-2E3UZ2Ax6OFe7RcQkyUzwh3wuBtf2xRY4s-=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Very convenient and affordable!!!",
      "date": "2025-06-30T17:00:51.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear you found us convenient and affordable! Thanks for choosing Extra Space Storage.",
      "replyDate": "2025-07-10T00:35:02.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "aaf4f6e3-5dcb-4f96-a22a-e46f28a00da7",
      "author": "Samantha Charbonneau",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVp62LjR5W6JgGyEDwIyKbuHm38Wu9XLtcMsy98ao0Hc5cJyZ-V=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Needed a unit within a day or 2, and Jennifer and Brenda were amazing! Very thorough and direct with answering all of my first time storage questions. Exceptional customer service and ensured that the experience was seamless! 10/10 would recommend to anyone searching!",
      "date": "2025-06-28T16:51:55.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We deeply cherish your positive feedback! We are glad Jennifer and Brenda hit the mark for you. Thank you for recommending us to others.",
      "replyDate": "2025-07-10T00:35:02.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "3c9ca88b-db9a-4546-8f8f-9552ea9c9a27",
      "author": "Cassie Ormsby",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIglcCBp3Hf34le1ITUNDh-MuDUS-5k_zuqfUN6adxmq43gsg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Jessica was great!  She explained billing to me and was able to reverse a charge immediately and pro rate my upcoming monthly fee!!!  She was courteous, understanding and very friendly   Highly recommend",
      "date": "2025-06-24T16:29:38.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear Jessica provided such excellent service with your billing and was so helpful and friendly!",
      "replyDate": "2025-07-10T00:35:02.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e3f1c5e2-126e-430f-b395-8fdfe5495f02",
      "author": "thao vu",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ05ueJHmAf1wGj-NW-cjnXpQDgkOuWMDwMkqcJcsj0t3RhYQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Jessica is awesome!!!!!",
      "date": "2025-06-17T14:49:13.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear Jessica is awesome! Thanks for the great feedback about our team.",
      "replyDate": "2025-07-10T00:35:02.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "dac13f15-2e20-4464-95b3-de57111c96e3",
      "author": "Santika Williams",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLnbGbQsSMuQNf09F7RFJr0ml5XyZnxihjjCCfGs_sGDgU3Ig=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-06-06T18:59:23.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're happy you had a great experience, Santika! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
      "replyDate": "2025-07-10T00:35:02.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "cf8f8c1d-5d59-4fa6-a2f3-3bf713535bc3",
      "author": "Brian Shumpis",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLEd6Kov3sG5K9_xUgsTzGzmEBpQBgIv8C1bBswLopbuN1a4A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Jessica was awesome. Definitely would rent from her again 10 out of 10.",
      "date": "2025-06-06T15:04:32.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear Jessica provided awesome service! Thank you for the perfect rating and wonderful feedback.",
      "replyDate": "2025-07-10T00:35:02.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "fa88d67c-20c0-408e-9d8f-c92e3b548121",
      "author": "Deb Wells",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIPLtkzTjezDzIAGuVbwEVEV8_JcHSEFu5qRtvvUDlJtsfIcg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-06-05T19:52:11.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Deb, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything! ",
      "replyDate": "2025-07-10T00:35:02.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "dcd8c230-fee5-447f-a566-ace67187cf7f",
      "author": "Philip Racicot",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKTYhkpRaM1MNuGiKQ9228C3VBnSW7ShNm26p68YA3pt7lA5w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Excellent walk thru  was able to rent same day",
      "date": "2025-06-05T19:48:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear about your excellent experience and successful same-day rental. Thank you for choosing Extra Space Storage.",
      "replyDate": "2025-07-10T00:35:02.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "a13101d0-42db-472b-9a7d-f8edbbdbd316",
      "author": "Zyy",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI07VEg7RMXNRtma0psfaccUs9omB9IKUAx8SLfEGg9fPOA0g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great and welcoming service outstanding,",
      "date": "2025-06-05T18:50:50.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Zyy, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call or stop by the office if you need anything!",
      "replyDate": "2025-07-10T00:35:02.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "9bc30606-1c88-4bf8-9626-b20c3752b218",
      "author": "Andreana Furciniti",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLHokoMBtaLvNAHZ0W2cXp4X3EiLu7TmD4ipIbggyePgssAbw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very clean, spacious and very affordable! Had the unit for 2 years and no issues with pests, water etc. Staff is so friendly and helpful and accommodating. Highly recommend.",
      "date": "2025-06-05T15:12:07.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear about your positive experience! Your comments about our cleanliness, affordability, pest-free environment and helpful staff are deeply appreciated.",
      "replyDate": "2025-07-10T00:35:02.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "8089ba4b-c466-4800-ba87-8e284384471d",
      "author": "kayleigh",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIcTkgprA3wNGH6R2nCDXBcXDS0XvhQaa2LkmSpa_tCTeKu8A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-06-05T15:10:36.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the fantastic rating, Kayleigh. We are glad we were able to meet all of your self-storage needs.",
      "replyDate": "2025-07-10T00:35:02.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "2d23bb3d-c5b8-4409-a004-a25f0fa6ab0f",
      "author": "Courtney Cardamone",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJDXNfvqWowNOlpQYw0h_J-8JTys-cXpGBKdOoVaQzrCiW88vs=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Awesome thanks!",
      "date": "2025-06-03T21:46:31.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to receive your enthusiastic feedback! Your satisfaction means everything to us.",
      "replyDate": "2025-07-10T00:35:02.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "47ccb2b5-5134-4639-873e-81d30ce84b6c",
      "author": "Pendon Lepp",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLmsOIIACovZo3_a5zVo90tHEye7yp1gNj9S-XdRUy_4_B7PQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very good very polite. And thank you once again Jorge",
      "date": "2025-05-24T20:36:34.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear about your positive experience and Jorge's polite service. Thank you for choosing Extra Space Storage.",
      "replyDate": "2025-07-10T00:35:31.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e7c82f0a-74c0-409b-b63d-77748269d5f2",
      "author": "Damien",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKJybrDg60xhBJuQodjv35ECA-ebRcUGka9xPZNvcBNVJi9ug=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Jorge was helpful, helped solved problems and got the unit rented to us. Highly recommend.",
      "date": "2025-05-24T20:10:07.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear Jorge provided helpful service. Thank you for the recommendation and trusting Extra Space Storage with your storage needs.",
      "replyDate": "2025-07-10T00:35:31.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "1c260fe4-9632-43c5-84d7-1842c7a99ca2",
      "author": "zachary palmer",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUuAHgoMvgQEmn972JWEPRP28jebfHHS4b_0dbJPpSCpC1pe8KA=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Quick and painless. Sally was helpful and professional.",
      "date": "2025-05-22T20:26:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear Sally provided helpful and professional service during your quick storage rental experience.",
      "replyDate": "2025-07-10T00:35:31.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "09e00f46-a3cd-449e-9b6b-796c54740a08",
      "author": "Sirius Hopfan (MultiMuseCosplays)",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUlHByYD9JnJggO7W3rwnF7fFlGtp6mdQ6Liq0_0UFQzgKXAgwudg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sally was very sweet and helpful. she was funny and well informed.",
      "date": "2025-05-22T19:40:29.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear that Sally provided such excellent, well-informed service. Thank you for highlighting her friendly and helpful approach.",
      "replyDate": "2025-07-10T00:35:31.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "10784782-6e87-47f8-bd11-123d8775bc97",
      "author": "Deja Hemingway",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVnAewv_G_FizrCwq686zNT7siQz0plVvEe4FH3s9Qz3F53OiN6=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The person I spoke to was sooooo sweet, the service was quick. Didn’t get no negative energy from her.",
      "date": "2025-05-15T17:32:09.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your kind words! We are glad to hear you had a positive experience with our service.",
      "replyDate": "2025-07-10T00:35:31.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "aa455b4f-8efe-444c-ad4d-fe426825dbfb",
      "author": "Maureen Francis",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLpo6r6HValpZk_BS1arJdRMxS5U81c_F_W5ZYIpaEDKAL5Cg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-05-11T21:58:35.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Maureen,  thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
      "replyDate": "2025-07-10T00:35:31.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "64aa7b3e-6ad8-4323-80f9-5ca0c457ef22",
      "author": "Mary Layman",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWuMRu6SkC0dooOhVSX6DjAPg-Dtgf5-1IAKqh25-2qExc7YKW9=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Sally is amazing! She made it easy to understand the process, to open the lock packaging, even escorted us to our storage unit. She explained everything we needed to know in an easy-to-understand fashion, was friendly & helpful. The entire process went smoothly, thanks to Sally.",
      "date": "2025-05-05T19:51:02.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your positive feedback, Mary! We're thrilled to hear that Sally provided excellent service and made your storage experience smooth.",
      "replyDate": "2025-07-10T00:35:31.000Z",
      "tags": [
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "c7ff04e9-3401-45d7-af02-05fdabdb9de7",
      "author": "Sophia Chen",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKAGuOZkj_RtGBFCSdf3gKysPbdDamCUThKv6izuHXEnbU_ub0=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-05-03T17:49:31.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Sophia! Please let us know if there's anything else we can do to assist you with your storage needs. ",
      "replyDate": "2025-07-10T00:35:31.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "8bed681a-b927-443b-ac22-44de5db27165",
      "author": "Justin Lim",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXcVm6sofNF7LSk_7EJInnHDWkBsOvYVz_nzHUtp5n5XyFSfim8=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Friendly service, good guidance, and smooth storage",
      "date": "2025-05-03T17:48:56.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're absolutely thrilled to hear about the friendly service, good guidance, and smooth storage you experienced with us. Thank you for reaching out.",
      "replyDate": "2025-07-10T00:35:31.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "403a1efe-772d-418e-a7c3-73b13abedc63",
      "author": "Michelle McMurray",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL0edqtFIc6zPkKjuyr83KcBqLQeMytuns1pRxeUUT7Sza8Hg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sally was amazing positive attitude even in the rain great customer service truly great person such a pleasure to deal with",
      "date": "2025-05-03T17:17:23.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are utterly delighted to hear about your positive experience with Sally! Thank you for sharing your feedback.",
      "replyDate": "2025-07-10T00:35:31.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "c10cd3bb-5eb4-49ee-b527-a04d18fca2cb",
      "author": "Mike",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU4B5flYIPPM1aTyLGTWjH4ebwDGTREJYUec90H-0W6Taf027w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great customer service from sally very professional and made looking for a unit size very easy and fun.",
      "date": "2025-05-03T17:10:03.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for sharing your experience. We're privileged to hear that Sally provided great customer service and made finding a unit size easy and fun.",
      "replyDate": "2025-07-10T00:35:31.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "f697e0e7-54e8-4b16-a4f3-608ce370377e",
      "author": "Alberto Bryan",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWVh2Z8GT5jZZn_AFEOcHVvCSfF_jAA0isty_lnEBLDSxYANxCO=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "Sally is a wonderful hostess, greets you with a smile, very caring, considerate, good listener, helpful, very accommodating…go visit her first before going any where else…",
      "date": "2025-05-03T16:58:53.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're happy to hear Sally provided you with exceptional service. Thank you for sharing your experience!",
      "replyDate": "2025-07-10T00:35:31.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "11ee38c2-fb07-45e9-86b7-64aa3598289b",
      "author": "Arlene Iooss",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI6j3i7YedbJE6wafUqt5muK4yK-ugvpmTbD40kwyxjjDXlxg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-04-28T21:30:19.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Arlene, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything! ",
      "replyDate": "2025-07-10T00:35:31.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "d3ebeaa4-dd20-4d45-bc34-4b73b79f20da",
      "author": "Paul Giller",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU42-VFGQS418K_FWi_3GiSIjIzUnKpsjYbZj6FfPn9lzMIsQgl=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sally the manager was attentive and helpful, definitely recommend",
      "date": "2025-04-28T19:41:59.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're glad to hear that Sally was attentive and helpful. Thank you for recommending us!",
      "replyDate": "2025-07-10T00:35:31.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e08d803c-55ce-49fa-a209-098078f18f73",
      "author": "Quincy Frommelt",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUOwBzpMHOzmx8VSswy5acGSjO5EibmiH_xJlOxzOIWa17qVtwT=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-04-25T21:44:40.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the fantastic rating, Quincy. We are glad we were able to meet all of your self-storage needs.",
      "replyDate": "2025-07-10T00:35:31.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "11949736-3839-46ff-b02f-9e66d036da18",
      "author": "Rose Luciano",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUY_TGf6edIxP2WqmJgStGKgp4ZOz6J4ne4XC0bhJu1wXsFJg__=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Thanks Sally you had been very hepful!!",
      "date": "2025-04-22T21:53:04.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're honored to have been able to assist you, Rose. Thank you for your positive feedback.",
      "replyDate": "2025-07-10T00:35:31.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "ebd76792-aa23-4404-8d80-743de2dd2ee2",
      "author": "Duc-Tape Dukes",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJwmYCu5vOgCNZsXB0Df9RnIQsvLqlNonuobGE9dZKbINxEiQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "It was a quick and easy process to get a unit and they even provided a lock for me. I had a wonderful experience with them. Also the associate Sally helped make it quick and easy for me. Highly recommend if you ever need storage space.",
      "date": "2025-04-18T07:07:42.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Duc-tape! We're happy we were able to provide a smooth rental experience and that John was great to work with. Please give us a call at 888-storage if anything comes up! <br>",
      "replyDate": "2024-07-10T00:35:31.000Z",
      "tags": [
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d9bbb51d-01ca-48fb-ae56-cf877f6f5887",
      "author": "Laurie S.",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLdJm2P_kCzO4cOrmKsdk82RFONd4Fqs3dXkWLDEbcrsh0VLg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sally was extremely helpful, thank you so much!",
      "date": "2025-04-15T21:18:34.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your review! We are glad Sally was able to assist you.",
      "replyDate": "2025-07-10T00:35:31.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "ca1907ba-d7a5-4845-b04c-694c652c6362",
      "author": "Rachel O'Leary",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVjmaqa5cuORIObPpJ_pNRN-s512CEBDIc0TzsjNwHABIF74XQU=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sally was great. Very friendly and helpful!",
      "date": "2025-04-15T20:45:18.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for sharing your positive experience with Sally at Extra Space Storage.",
      "replyDate": "2025-07-10T00:35:31.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "1bf3463b-0d8f-42c3-be0b-ecde220e8f0f",
      "author": "Allison Shaw",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ0-wP9iSgH2Ay78tFej5u63eurJuzqz8CVzkIfak_Splfc0w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sally was absolutely fabulous and so helpful!",
      "date": "2025-04-15T20:32:47.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your review is appreciated. Sally was indeed fabulous and helpful!",
      "replyDate": "2025-07-10T00:35:34.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "fe73b981-3c79-454e-ab20-5f6688ebbb53",
      "author": "Haowei Chen",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLuKIB8RcwH1zz6tRONAQ2ywuWxVpG9m1246Lx8trgV9jofuw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Thank you very much for the help of Mrs. Sally! The service attitude is very good, the treatment is kind and patient, and the handling of problems is also very professional and efficient. The whole process made me feel very relieved and satisfied. If I have a chance, I will definitely choose it again and recommend it to my friends!",
      "date": "2025-04-15T18:58:39.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We genuinely admire your kind words and are thrilled to hear about your positive experience with Mrs. Sally. Thank you for choosing Extra Space Storage!",
      "replyDate": "2025-07-10T00:35:34.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "b74a5ec2-7efd-44dc-8e56-8a9fddbb2941",
      "author": "William McCormack",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIAttztUPNgdi-oDW64zbohgzunkCf_sPouUHbjHY8AWGqbwA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Awesome experience!",
      "date": "2025-04-11T20:14:20.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive experience is greatly appreciated. Thank you for your wonderful feedback.",
      "replyDate": "2025-07-10T00:35:34.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "3ea22e53-0316-4440-8fcf-d903064b8dcb",
      "author": "Naecie Arnold",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUrxvdCqxHwUpcIbufWvmaIvQoinM9jT2cuAocyzKmDl_YJwQ6V=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Best storage in town I’d highly recommend!!",
      "date": "2025-04-11T18:46:34.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are honored to hear that you had a great experience with Extra Space Storage. Thank you for your feedback!",
      "replyDate": "2025-07-10T00:35:34.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "70ac17ae-2958-4026-a229-758957a3f6bc",
      "author": "Andrew Agulles",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUsgjti4LnP1ZNKvwJ-OjOu9CLIUgTDUweya4LZwZJ1tHgpBw_r=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The manager Sally was really helpful and gave me a good deal on the unit. Would recommend.",
      "date": "2025-04-09T21:21:20.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive feedback is appreciated! Thank you for sharing your experience with us.",
      "replyDate": "2025-07-10T00:35:34.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "c1c3eebb-4c61-419a-8936-0984a7170e74",
      "author": "Zack Cacciapalle",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV6AhXEP6uAw8v2Hr-006_f8UNHuekzbgeJiWdP0tOclQigTY7b=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sally was very helpful when we were renting our unit. I highly recommend other RPI students come here and rent a unit due to their 4 month deal over the summer.",
      "date": "2025-04-09T21:20:25.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your review. We appreciate your perspective and are glad to hear that Sally was helpful during your rental process.",
      "replyDate": "2025-07-10T00:35:34.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "09be9499-57dd-4e2f-8b9a-77e6551a2f51",
      "author": "AH Z2 Time",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW-cXs2y6GVj8bNzOq_cBOCop-9OQb-YA3B1YWPEFzPAqpWsOWB=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very informative make things easy to complete transaction",
      "date": "2025-04-05T20:57:07.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the positive feedback! We're happy to hear that the process was made easy for you.",
      "replyDate": "2025-07-10T00:35:34.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "96553b14-76e0-47d1-9b69-039d2ca5a18d",
      "author": "Charlene Lynch",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLCsNNIoFEmF9WaSxBJKyr7pKmCPggk7eN8GhAXsf9bmE_lgA=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Sally was very pleasant and helped me find the storage locker size that's perfect for my storage needs!!!",
      "date": "2025-04-03T19:02:36.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Charlene. Thank you for the review. We're so glad Sally could meet your storage needs. Please stop by the office if you need anything!",
      "replyDate": "2023-07-10T00:35:34.000Z",
      "tags": [
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "ef15ffba-2793-45f4-ae14-df27ce5253f5",
      "author": "John Strope",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLKG8dT1xFRtjSDfJZ68qRZeAZ0b6hSUpFzGoVM46AWZkeMNQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sally was amazing to work with she really looked out for us and made the experience of moving from another state and storing our stuff simple! Very much recommend!",
      "date": "2025-04-01T19:21:46.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for sharing your experience! We greatly appreciate your positive feedback about Sally and our services.",
      "replyDate": "2025-07-10T00:35:34.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "deb79fd1-3487-4679-9515-28b637c10884",
      "author": "Brandy Hubbard",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJvmIay1dZYAPt0P2tTUngoTOVFXuUDxtFuOJtXOPXXlJgNMims=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "My experience at extra storage space was a pleasure.Jorge was very kind and helpful he even took the time and walked me out to show me the size of the unit to make sure it was exactly what I was looking for . He literally saved my day from having to run around by offering me mattress covers at a wonderful price. I'm actually happy I came here and going forward I would recommend this storage place in the future to anyone that I know looking for storage. Thank you so much for providing me with the tools that I need to store my things safely and a wonderful experience with your customer service have a great day!",
      "date": "2025-03-29T14:33:06.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you immensely for sharing your wonderful experience at Extra Space Storage. We are delighted to hear that Jorge provided excellent customer service and helped you find the perfect storage unit. Your recommendation means a lot to us. Have a great day!",
      "replyDate": "2025-07-10T00:35:34.000Z",
      "tags": [
        "staff",
        "price",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "18ceaf85-14ff-4cc1-8ca9-e25764e644ba",
      "author": "kayleigh colvin",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW9A2Z2DnYGhZOGhcGdt4jOss5Ut8PnZL4lsZzQ1Vx3np5_0ynM1A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sally has been so helpful with me during my move, she has helped before and found ways to save me money which is honestly helpful during this time! She has a positive attitude and you can hear how happy she is to help. Sally makes a great professional in customer service you don’t find much of. I have Used this storage facility at least 4 times throughout my years it’s close, easy, and they get back to you right away. Highly recommend.",
      "date": "2025-03-24T21:04:53.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive experience with Sally is greatly appreciated. We are thrilled to hear about the exceptional service you received, especially her efforts to help you save money during your move. It's wonderful to know that Sally's positive attitude and willingness to assist made such a difference for you. We're glad that you've found our facility to be convenient, easy to use, and responsive to your needs over the years. Thank you for your continued loyalty and for choosing Extra Space Storage. We value your recommendation and look forward to serving you again in the future.",
      "replyDate": "2025-07-10T00:35:34.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "97a62839-579c-4001-999b-68d15c9cd346",
      "author": "Tim Breeno",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK9KuwwjAf_ALQjw6fmqK4ZLlvnY3nV-YW8ztSOPe_fOgmsBg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sally was great. She explained everything in detail and wanted to earn my business. I appreciate her commitment to customer service and look forward to working with her again",
      "date": "2025-03-24T19:20:15.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive feedback is greatly appreciated. We are thrilled to hear about your experience with Sally. Thank you for sharing!",
      "replyDate": "2025-07-10T00:35:34.000Z",
      "tags": [
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "267b595b-2215-4f13-9cca-552a68cd8ec7",
      "author": "Stephanie Ward",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWmj5RqiUAgctIsU3DRsSvFWeQ-ntQ-VPcTt-ru6V8W5t57shg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Jorge was super helpful and personable  in my move out process!  Storing here was easy and convenient- having a dumpster on site was great.",
      "date": "2025-03-22T18:57:56.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled to hear that Jorge was super helpful and personable during your move out process! Thank you for storing with us.",
      "replyDate": "2025-07-10T00:35:34.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "23483f30-9d45-48bb-bcaa-e55b88a25cfd",
      "author": "Brittany Gonzalez",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJCeA3iceTszBAQ4qUiwRrdlMjVI_C5IJjL-0kqsAXkC8hlvw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Jorge was very helpful!! 😁",
      "date": "2025-03-21T15:09:58.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Brittany, thank you for your positive rating!  Please stop by our office or call us at (518) 621-0691 if you have any questions.",
      "replyDate": "2024-07-10T00:35:34.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "bc5a94be-62c3-4c5d-b04a-d2b98822c5c8",
      "author": "Ronald",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXX4UHyfnHJrGY89ZEBJYMAd8m0hl7XCW3c_5pBv0QTyy7Eq7if=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The experience at this location is absolutely 💯 simple easy and clear to understand...",
      "date": "2025-03-20T17:45:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are happy to hear that your experience at our location was simple, easy, and clear. Thank you for sharing your positive feedback!",
      "replyDate": "2025-07-10T00:35:34.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b2681214-7bc4-4652-a9a2-3b9d693f108c",
      "author": "David Vargas",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU_OOTsHO6lY2GCp0WqICVNO1Gn7hfADBsJK-WfH8foErQxWhqZ7A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kind considerate and well informed",
      "date": "2025-03-20T10:49:31.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your wonderful feedback, David Vargas. We appreciate your kind words about our service.",
      "replyDate": "2025-07-10T00:35:34.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "dca63600-10a5-4723-813d-702691ab8ba4",
      "author": "Ashley Bechand",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV62yB9CUB7JT6nOp1j1et52vyDB6Wp2VMlyUqHsAHWh0VBWJXJnA=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Very clean, staff is delightful. Have a dumpster. Only thing in not a fan of is no 24 hour access",
      "date": "2025-03-18T07:26:52.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your feedback is incredibly valuable. We're glad to hear you found our facility clean and our staff delightful. Thank you for sharing your experience with us.",
      "replyDate": "2025-07-10T00:35:34.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "ecb27496-2e49-4fdf-beec-a6bd620561f7",
      "author": "Gigi Marie",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIlyLUq8da82vzrPqQwBdS_7vclZ94czMQ8MSDV2LUsc2LZ2A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The process to reserve a storage unit was very quick and easy. At the desk, Jorge was very helpful and showed me everything I needed. Great experience with him. Storage unit clean & perfect size.",
      "date": "2025-03-15T20:59:30.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your review, Gigi Marie! We're glad to hear you had a quick and easy experience reserving a storage unit with us. We appreciate your feedback.",
      "replyDate": "2025-07-10T00:35:34.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "1a09071a-756c-48fd-8abe-0b1910d2f751",
      "author": "Georgia Southe",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVAOpDXE2oaaAG51F-WxdKldJTG4QFjZTVvSnOLOFJ7CEUkHwbFKQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "AaaaMazing!!",
      "date": "2025-03-14T21:34:00.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are thrilled to hear that you had an amazing experience with Extra Space Storage! Thank you for sharing.",
      "replyDate": "2025-07-10T00:35:34.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "ea508aa9-af13-40dd-86d2-aa838b4d5c56",
      "author": "Gregory Coons",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJocmJsw4fBkMdal3iYgvv5IFwkfuD4un2scKn7S0vLbIaDUw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Convenient and easy transaction !",
      "date": "2025-03-14T18:42:10.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're delighted to hear about your convenient and easy transaction! Thank you for letting us know.",
      "replyDate": "2025-07-10T00:35:34.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "65a1b827-333c-41f7-a987-a7e7edd6fcf7",
      "author": "Ella Yonkers",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU43lapAKUX7h-VqQmQmMnOI3s25M_4XYjMZg5vCdlvwkeIb7iNNQ=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Very friendly and kind",
      "date": "2025-03-11T13:48:20.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your review. We appreciate your kind words.",
      "replyDate": "2025-07-10T00:35:48.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "a67c4725-1bef-42ca-997f-461fcfb6cfbd",
      "author": "Michael Paul",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUu7Hu9-co9NuIYU6C14zjUIvJamup0sbFEOGYRQprBm9Sx68n8=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sally was beyond helpful helping me resolve my issue. She was very knowledgeable of the procedure and explained it throughly. She helped turn what was potentially a horrible situation for myself into a wonderful experience. I appreciate her patience while I handled a few things on my end and her immense professionalism. I would highly recommend this location to anyone in need of storage in the Cohoes area.",
      "date": "2025-03-08T18:46:58.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We genuinely admire your positive feedback, Michael Paul. Sally is a valuable member of our team, and we are thrilled to hear about your wonderful experience at our Cohoes location. Thank you for recommending us!",
      "replyDate": "2025-07-10T00:35:48.000Z",
      "tags": [
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "ce9d16e4-16e9-473e-badb-4925acf43cd5",
      "author": "Dante Cianfarani",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLEjF1PQ67EndZoMEJqNICg8cM3Xke0dwDLo2Tl5P37seXBsQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sally was a pleasure to work with, honest and very helpful. ***** service and well recommended facility!",
      "date": "2025-03-06T21:32:40.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are overjoyed to hear about your positive experience with Sally at Extra Space Storage. Thank you for taking the time to share your feedback!",
      "replyDate": "2025-07-10T00:35:48.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "ff5ea78e-147d-428f-9c4c-cf3cab2bdda1",
      "author": "Justin Patterson",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXGJuv9zGv-26Q-ORr21G9LWnSeqcuFNNiGwYtdRDSidUXS_z0=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sally is absolutely wonderful. She is knowledgeable, responsive, and very kind. Thank you!",
      "date": "2025-02-25T20:13:25.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are glad to hear that Sally was wonderful and helpful. Thank you for sharing your experience with us!",
      "replyDate": "2025-07-10T00:35:48.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "31fcaf7a-1e19-413e-9831-88d9efb5d29d",
      "author": "Sam C",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJB0QQMoMgucvPer5Ys28ObngfM-iihdGAoWwmZGBy5h50j-w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-02-24T20:21:02.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Sam,  thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
      "replyDate": "2025-07-10T00:35:48.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "a0fff2cc-1b9a-4930-b631-ab4b336a9c55",
      "author": "Scottie Fredieu",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV2G4JVz_VvuC1FfARyHQj6LZUkaNLd7-Web1B5k8EfUZTDU-8=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "I've never been more pleased to have an interaction with a business. Everytime I receive a call or even call into the office Sally is ALWAYS kind and easy to speak with. I've been with Extra Space Storage for 5 years and I would recommend this location to anyone and Everyone! Especially with Sally helping with everything!",
      "date": "2025-02-22T15:14:34.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Wow, thank you for the 5-star rating Scottie! We are grateful for customers like you.",
      "replyDate": "2022-07-10T00:35:48.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "cb7a33de-63d3-446e-9fb6-d0d579f30020",
      "author": "Daniel Garmley",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLjl1Lcl8NscZIHvU9hrJq2OiW6n95sJ8LMNgMNT-qkYtSMsA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very nice staff",
      "date": "2025-02-22T15:04:35.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for taking the time to provide feedback. We're glad to hear you found our staff very nice.",
      "replyDate": "2025-07-10T00:35:48.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "88db424f-4077-4f9f-be2e-2b9463266e4d",
      "author": "Doris Adelphania Béchet",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ5RbiD1fTB0XNC3gPxfVRfVjjP6iXaJx0KsHmxNrybGOMlVg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Awesome customer service!",
      "date": "2025-02-20T18:46:38.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive feedback is greatly appreciated! Thank you for sharing your experience with us.",
      "replyDate": "2025-07-10T00:35:48.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "5481e8ad-a2e2-49af-a1b4-516f9b5f3e3e",
      "author": "Goat Milk Soap By Griffin Farm",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIfH78wpcZzFaWaAH3vm0VaARXMYkZNfjsuSd12GzmOhuWpXw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sally was extremely helpful.  This is a very clean storage unit and highly recommend!",
      "date": "2025-02-18T20:07:13.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We greatly appreciate your positive feedback on our clean storage unit and helpful staff. Thank you for choosing Extra Space Storage!",
      "replyDate": "2025-07-10T00:35:48.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "0a534080-4e88-440b-8c5d-9198b55b8297",
      "author": "Michele Normile",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKiWc2YjvI9_9UENUY5m0LIMgKmOKJUXjYDCUeCpNhzrBJhUA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Awesome experience. 5 Starts Sally was great thank you so much",
      "date": "2025-02-11T19:37:18.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're honored to have provided you with an awesome 1st time experience. Thank you for your kind words!",
      "replyDate": "2025-07-10T00:35:48.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "cb6e93ad-ecb6-4607-9cf3-3a19a9af09d7",
      "author": "Hanna Robbins",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI6p10Dlyk5J9v2TSCrvnwne0JiHIksPaPJkimGnY4Y38qnXQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sally was a pleasure to talk to and have handle all of my storage needs from knowing my storage unit right off the bat to handling my payment questions!",
      "date": "2025-02-11T18:10:10.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We greatly appreciate your positive feedback! Thank you for sharing your experience with Sally.",
      "replyDate": "2025-07-10T00:35:48.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "5db6e712-67eb-4912-a451-390e3c5e00b1",
      "author": "mike keller",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUdzBqEw51vdGqzoafRjc_v7XWWQjSxtBMFg-lkfLdm0lxJGQY=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-01-30T22:40:17.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Mike! Please let us know if there's anything else we can do to assist you with your storage needs. ",
      "replyDate": "2025-07-10T00:35:48.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "73f65c84-6513-41b0-8420-e5337fe6264c",
      "author": "Tricia Gwinn",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL6n08joJNsVt3ZJ6GBrde5PEcFcPpyL5HZxcXqFzgdh7Avlg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sally was very helpful, professional, and efficient.  She helped make The entire process was quick and enjoyable.",
      "date": "2025-01-27T16:42:38.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are happy to hear that Sally was helpful, professional, and efficient during your experience at Extra Space Storage. Thank you for taking the time to share your positive feedback.",
      "replyDate": "2025-07-10T00:35:48.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e312f583-4fd3-4d56-a1c9-25a833f19294",
      "author": "Jeanny Jenkins",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUEeibCPIGlaPvmZtK1GarKnlRg1ABUlv-_-GhAZpwnvDllo-lu=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Good",
      "date": "2025-01-18T19:26:54.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your review is appreciated. Thank you for choosing Extra Space Storage.",
      "replyDate": "2025-07-10T00:35:48.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "587473f7-f5e1-4524-b3bb-06bf1f11b1b5",
      "author": "Kamal Damiati",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKolxyYd9_YRzzp0yuRkSP1Kn4Z0aIOOXiOYbiwzibfRJ23cQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-01-13T18:10:18.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team appreciates your rating, Kamal. Thank you for being a loyal Extra Space Storage customer! ",
      "replyDate": "2025-07-10T00:35:48.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "616161b0-440c-499d-8bf4-38a83abef29c",
      "author": "Donna Taylor",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIj7IoYdUvZLKdqsbdccZMvydJ4nogK6JgfJp6-E4qPDuL5=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very nice storage place with a great staff. I spoke with Sally on several occasions. She was very patient and extremely helpful when we needed help. This is the second time we rented at Extra Space Storage and we are extremely satisfied.  Donna M Taylor",
      "date": "2025-01-11T16:10:17.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are utterly delighted to hear about your positive experience at Extra Space Storage. Thank you for sharing your feedback, Donna.",
      "replyDate": "2025-07-10T00:35:48.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "f3480962-4c72-4b56-bc87-5a5a0e8dd5d4",
      "author": "James Masters",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJmQfGupqUBB4dVeaAzdfjL_lKpk96iipUl3KKSZPJU1hG6Zg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very friendly and informative service.",
      "date": "2025-01-11T08:44:24.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your review is appreciated. Thank you for the positive feedback on our friendly and informative service.",
      "replyDate": "2025-07-10T00:35:48.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "6b2e13b9-d08c-4ff1-a9c1-c9781ecd8448",
      "author": "Albert Rose",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIOMcKhW0RMo8xxmkrjg0yApkukFg8PMmsatgpVGXyLz41oxw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sally was very lovely and accommodating at the front desk. I would highly recommend this place to anyone.",
      "date": "2024-12-16T21:27:29.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're glad to hear that Sally was lovely and accommodating during your visit. Thank you for recommending us!",
      "replyDate": "2025-07-10T00:35:48.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "37595b53-ab8d-4688-8422-5b8b501ec81d",
      "author": "Christopher Lundquist",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI-AW9GgHeRJ1HAErYE8wgXa-U6EL2melE4S2VTGq-nHWpoNQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very nice customer support",
      "date": "2024-12-16T21:25:56.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are glad to hear you had a positive experience with our customer support. Thank you for reaching out.",
      "replyDate": "2025-07-10T00:35:48.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "c90e9141-00e6-4d48-922e-bbcea45a90aa",
      "author": "Dano Nap",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU8dzv-kWWR8dSX6VCXGIcpSXApyXaflsnfdjOx62mQObcBziPO=s64-c-rp-mo-ba12-br100",
      "rating": 4,
      "text": "The lady there was very nice  and helpful and highly knowledgeable of the units",
      "date": "2024-12-11T23:20:29.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Dano, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us!\r<br>",
      "replyDate": "2025-07-10T00:35:48.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "da2e83f0-7c4b-4f99-b5ca-921a2b33ee56",
      "author": "Geyfer Gonzalez",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLrNv5oUusvKtkOo5s9A5Oj56wRA_T8wseNKJRIoACc4uyd4sAN=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sally and Jon Q were very helpful",
      "date": "2024-12-09T20:40:17.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We deeply cherish your positive feedback. Thank you for reaching out.",
      "replyDate": "2025-07-10T00:35:56.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "c8d514e3-e1d7-4fd7-9afd-d5a83da47f6c",
      "author": "vera KBR",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ2c_BOVxGuqonA6XuaHxVcy8iy18cl3fJDQ-2QmXaFTI-lGw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sally, the manager is very professional. She called as soon as she received the reservation and was helpful regarding any issue I had. Moving is stressful and\nHer straightforward, solution oriented manner was what I needed.Thank you.",
      "date": "2024-12-09T16:48:34.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive feedback is greatly appreciated. We're delighted to hear that Sally's professionalism and helpfulness made your moving experience less stressful. Our team strives to provide straightforward, solution-oriented service to all our customers. Thank you for taking the time to share your experience with us.",
      "replyDate": "2025-07-10T00:35:56.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "7601acb1-afd4-4cab-8069-24688412e170",
      "author": "Yxung Demon",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLDQ8uMtnbZtzlpgSa2qolEXkPiU6z1LV1hOFjeIkIT6xDGIQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I would like to say Sally was very respectful, nice, helpful and very understanding with our situation.",
      "date": "2024-12-09T16:09:35.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're excited to hear that Sally was very respectful, nice, helpful, and understanding. Thank you for sharing your experience with us.",
      "replyDate": "2025-07-10T00:35:56.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "82d3703e-2d34-4e1c-b9d3-eabb6762a351",
      "author": "Robert Benac",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ1gDCbds5AUS475qaX4GLQJvicswXh1cua_Yq1TMh9Dp_8IA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very pleasant experience this morning!  They made it very easy to make a change in my storage arrangement.",
      "date": "2024-12-09T15:19:37.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the fantastic rating, Robert. We are glad we were able to meet all of your self-storage needs.",
      "replyDate": "2024-07-10T00:35:56.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "2ad80bd8-e3e2-4852-b07f-252b7f343a87",
      "author": "Alaya Davis",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLQ9PppBbPuEAcdhI9SbJO0w_sZ-gDKEa97AUtSl0Fy0cqQqA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "It was my first time renting a unit. She was Very helpful . She walked me through everything and came back when I needed more assistance",
      "date": "2024-12-07T00:26:33.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're excited to hear about your positive experience with our team at Extra Space Storage. Thank you for your wonderful feedback.",
      "replyDate": "2025-07-10T00:35:56.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "98452625-4574-47ed-83d1-37514e7c5351",
      "author": "Cheryl Crumpley",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKtBeKJmOsCCb7rTBEj_MNPzczUb0Xufn2HyjqPeaM_QhGIQg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Recently I've been going through some medical issues that have caused an impact on my finances. Just want to say that the  Extra Space Storage facility has been empathetic to my needs, most especially Sally!! She has always been kind, patient in her vm to me and respectful when we've connected. In short, as far as employees go...She's a keeper!!",
      "date": "2024-12-03T18:12:42.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're grateful for your kind words, Cheryl. Sally truly values your feedback and appreciates your recognition.",
      "replyDate": "2025-07-10T00:35:56.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e06195bd-8cd1-425e-bd58-5235b3df85e6",
      "author": "Fahad Alhasawi",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKPB5mwdDSykFVY8ByNC1KV0l5sXUcRedb7duPMBUGChndj9Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sally is the best!!! She help me select the right sized storage unit and helped me check in",
      "date": "2024-12-02T19:53:15.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your feedback is incredibly valuable. Sally is indeed a great help in selecting the right storage unit. Thank you for sharing your experience with us!",
      "replyDate": "2025-07-10T00:35:56.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "dd3244d0-c978-4af0-bc76-d429432c7d9b",
      "author": "Bryan Piche",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKIOysv2cKldhH-O-KkA5BTn7CJBSNjgJ2Am5U3LUsfUM41sQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Excellent professional and pleasant staff!",
      "date": "2024-12-02T19:32:48.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're delighted to hear about your excellent experience with our professional and pleasant staff!",
      "replyDate": "2025-07-10T00:35:56.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "ecc06b18-11ff-4017-9623-229ea163d8bf",
      "author": "Sierra Lynch",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWc6oQTFbIpM0Mk7FcOAP0kAIFoAWbfWWz88GD5qgE7AF24Ckc=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The experience has been great! I recommend using this storage facility!",
      "date": "2024-12-02T19:02:18.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive experience at Extra Space Storage is greatly appreciated! Thank you for recommending our storage facility.",
      "replyDate": "2025-07-10T00:35:56.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "4b1f2aab-efe3-4323-9982-ccc094c5be0d",
      "author": "Madison McGivern",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJkJdeYUQhxHloJPvSdaXu9bpGN7ceq2rlXR0xg7ThJ-hWh1g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "such a nice lady, helped out fast and efficient, office smelled nice.",
      "date": "2024-11-30T19:06:55.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are glad to hear about your positive experience with our service. Thank you for your feedback.",
      "replyDate": "2025-07-10T00:35:56.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "c19a78c3-0cde-4a3c-8ad1-6fbbc447aab4",
      "author": "Michael Wilkinson",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK_VXCgSrC2qYF1JwVQeWQM81iHIVLmrPn86gtA5QBrZ65xeA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-11-29T19:43:35.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for leaving a 5-star rating, Michael! We are grateful to have customers like you. Please let our team know if you need any assistance or have any questions.",
      "replyDate": "2025-07-10T00:35:56.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "3630710e-6a3d-429d-92ee-80cafe2577f3",
      "author": "Ytuuo Crab",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ3F1ahNmfja9s7BuGoavvACD9z2qem8MMKK4qmbsqcYtG39w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sally was very helpful and kind. She explained all details very clear really was a nice woman just to talk to in general she explained the insurance options and made sure each document I was signing I knew what I was signing for she definitely knows what she's doing she does a great job and it was very nice meeting her.",
      "date": "2024-11-20T13:15:16.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're elated about your positive experience with Sally at Extra Space Storage. Thank you for sharing your feedback! It's wonderful that Sally was helpful, kind, and clear in explaining all the details. We're glad she took the time to review the insurance options and ensured you understood each document you signed. We appreciate your recognition of Sally's expertise and professionalism.",
      "replyDate": "2025-07-10T00:35:56.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d9cb5e18-6eb1-4781-92cc-ae131125c76b",
      "author": "Cynthia Ceaser",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU3lmvgFxQf9MX_8FF84g6bYU-5mgQEXjtJFbzPpx4q5P9lKRa_=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Place was clean. Young lady Ms Sally, helped me was very knowledgeable and helpful. Even with payments and trying  to resolve issues. She s the best. Would recommend to anyone.",
      "date": "2024-11-18T19:07:31.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind review, Cynthia. It's wonderful to know our team was knowledgeable, helpful, and great at keeping our property clean! Our team is here to serve you, so give us a call at (518) 621-0691 if you need any future assistance.",
      "replyDate": "2023-07-10T00:35:56.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "7878df80-2808-4e59-87f4-74a4a06520b4",
      "author": "Anthony El hosri",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI1amo7EEOdJsKWScsyJLXY2LR_JLLOYD95BoUNTMbfHImge9Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The best customer service espEcially Sally best ever she help me a lot\nPerfect Location and Convenient Storage Facility\nFair Pricing\nCleanliness of Storage Unit\nA Wide Variety of Units\nThe Option of Climate-Controlled Storage\nTy Sally",
      "date": "2024-11-14T03:31:42.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're privileged to have provided you with excellent customer service and a convenient storage facility. Thank you for your feedback!",
      "replyDate": "2025-07-10T00:35:56.000Z",
      "tags": [
        "cleanliness",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "8d02a29a-1824-49df-b126-b8979c3f0d0d",
      "author": "Damien Jones",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXQhp-Oh5mu8obxyOVjcCXmm64iU4mWZND9qEIXAISBgCdwOssP=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-11-13T20:43:24.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Damien,  thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
      "replyDate": "2025-07-10T00:35:56.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "22522575-755c-44fc-86a3-53a9419392e2",
      "author": "Rob Wells",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJV917jMmlzCzgToK_sJdvGlKJ2Sy_4Z1ZhfvVxGx5K0n5HKA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great experience!! Great service",
      "date": "2024-11-08T21:27:20.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Great to hear you had a positive experience with us! Thank you for taking the time to share your feedback.",
      "replyDate": "2025-07-10T00:35:56.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "d583b814-52e6-4c80-afd2-81fb10a6419b",
      "author": "Hallie Rossetti",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIfUWKgH-itOIjEqg3o33JsTddq-QAEseIZGordC66rEKm4xg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-11-02T17:10:42.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi, Hallie. Thank you for leaving us a rating! Your feedback means a lot to us! ",
      "replyDate": "2025-07-10T00:35:56.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "5e34759e-0ae4-49ef-be6a-e2ac94bc5737",
      "author": "JOHN DESAUTELS",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJapcUucX9d51O4-3eXpINd1ZK15fTAq-pzJMDpk4DkNj8rHQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very helpful Sally.",
      "date": "2024-11-02T16:18:18.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're excited to hear that Sally was very helpful. Thank you for sharing your experience with us, JOHN DESAUTELS.",
      "replyDate": "2025-07-10T00:35:56.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "4cd647fc-d357-4f79-bd54-7593b366f89d",
      "author": "Susan Morgan",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU1raOk_GNEksiExR9p3wqUFNKb-ts3sLHL9Q2-3ubr3yfdO0ChlQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-10-30T17:48:15.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Susan, thank you so much for the great rating! Stop by our office or give us a call any time if you need assistance or have any questions.",
      "replyDate": "2025-07-10T00:35:56.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "71a9e1bf-4358-4049-bd45-7ae59bd895d9",
      "author": "Marcus Little",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJEm2A7K1MYca5DuZTuRi3j4o5919KXV-_CY6v89oO_yQNiWQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sally was very helpful and would recommend this storage facility.",
      "date": "2024-10-26T19:28:55.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you immensely for your positive feedback, Marcus! We deeply cherish your recommendation of Sally's helpfulness at Extra Space Storage.",
      "replyDate": "2025-07-10T00:35:56.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "6fc0f121-fb2d-45f8-a46e-8825c2a9e4fa",
      "author": "Stacy SLS",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVMspFB0SoCjhUkMuefmO99vOt1GMtT70PlGjfsnVZgyeQ1U42Ozg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sally was so friendly and helpful. I ordered my storage online but realized when I got there it was too small. Sally hooked me right up and was very accommodating. Thank you for the awesome customer service.",
      "date": "2024-10-26T16:28:30.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are overjoyed to hear about your positive experience with Sally. Thank you for sharing your feedback!",
      "replyDate": "2025-07-10T00:35:59.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "5a70b0d8-db56-405f-ac96-4f14928f7748",
      "author": "Rena Drew",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUF7kder6iUQKg2M60ftpAwStH9CFjyCytVQFivyEPBBnMuX81x=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Quick response and the manager called me just to check to see if I got my access codes. Very nice.",
      "date": "2024-10-26T16:23:16.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive experience is greatly appreciated. Thank you for sharing your feedback with us.",
      "replyDate": "2025-07-10T00:35:59.000Z",
      "tags": [
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "859711da-3b81-4026-8b1c-7e46d88f39a9",
      "author": "Daveed Silva",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUiq1cF5MVnwIK1SgUQL5Y4iltgPXPujJH7HKHnOkg5Qlq-swTu3w=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Excellent service and convenient location",
      "date": "2024-10-21T13:44:45.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for sharing! We are glad to hear you had an excellent experience at Extra Space Storage.",
      "replyDate": "2025-07-10T00:35:59.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "d96815c8-7e06-4e4f-a7cc-cf9c6bd25dc2",
      "author": "Donald Dodge",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIb0NuBr1RJYEIL2LuZ-zdD46otagH6K5hNvfwUFvlTe444BQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sally helped me get in and out quickly, was very friendly and helpful!",
      "date": "2024-10-21T06:23:25.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We greatly appreciate your positive feedback, Donald! Sally is a valuable member of our team.",
      "replyDate": "2025-07-10T00:35:59.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "bbf95e77-2e70-4e60-965f-bc0d3a8edc73",
      "author": "Peter Pannesco",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLzliA-gofESEmDVG69XPjudmCPXe5flDPO3mfEO6TjaW6YZQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I could not have asked for better service! Sally, at the Cohoes NY location, was very helpful and walked me through the entire rental process.\nI driving 50 miles to this Extra Space facility, but it is well worth the trip...customer for life!\nPJ Pannesco",
      "date": "2024-10-12T19:42:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for sharing your positive experience, Peter! We're pleased to hear that Sally provided excellent service at our Cohoes NY location.",
      "replyDate": "2025-07-10T00:35:59.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "b46250a5-7293-4e4b-8481-daed30ae13e3",
      "author": "Brooke Porter",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLLYVxkDqRkqfKYqtLeo5d0JDoalEIj34oD9Dj9igVZQYACyg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Amazing service!!! The units are kept up very nicely as well! Would fully recommend renting a storage space at the facilities",
      "date": "2024-10-08T19:09:47.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the positive feedback, Brooke Porter! We sincerely value your recommendation and are glad to hear you had a great experience at Extra Space Storage.",
      "replyDate": "2025-07-10T00:35:59.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "583a6d94-1753-4553-a38c-1168a0dcd8f9",
      "author": "lisa vanfonda",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI1Ni1YA9063ZMoPDLOczrb3pgq_zTfDMV8dDg7j-8gdZB3Kw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-09-28T18:30:14.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Lisa, thanks for leaving a rating! We're happy to hear you had a great experience!",
      "replyDate": "2025-07-10T00:35:59.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "645a4d8a-717a-4851-81fc-b2f9f502f526",
      "author": "Amy Zehner",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWbeBq3o94PSLHpGVOnaDwmnlshn_XMosMkuaz7br8Aqawj301v=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Jessica was so helpful, friendly around great customer service.",
      "date": "2024-09-27T21:17:23.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We deeply respect your positive feedback, Amy Zehner. Thank you for recognizing Jessica's great customer service.",
      "replyDate": "2025-07-10T00:35:59.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "2388f2b0-428f-4c03-aba9-29047e2e4788",
      "author": "The “Only” Truth",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVT1R5IssmECno_ORMQU6FNNFC7NWenDci6pp7I5q_hbte7yLfO=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Excellent customer service very helpful and outgoing, thanks Jessica!",
      "date": "2024-09-27T21:15:51.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled to hear Jessica provided you with excellent customer service, Austin! Thank you for your feedback.",
      "replyDate": "2025-07-10T00:35:59.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "9a4058c6-cca1-439d-b217-76aa1ec4cab0",
      "author": "Dann",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJX0-8xLwcgoI96O4paDS3OAlJa7FdNW7XzUS6QejwS_eL4dQ=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Great experience. No problems at all.",
      "date": "2024-09-24T15:56:39.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your wonderful feedback, Dann. We appreciate your positive experience at Extra Space Storage.",
      "replyDate": "2025-07-10T00:35:59.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "23f4d189-4f9f-4338-97c3-7e2189f1cdd6",
      "author": "Edward Gorman",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ8r1hgmQWeiUtmw7TU3pJ7mVJRr9Z7RuB5SV0j47dL1QYO2Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-09-23T17:15:13.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Edward! Don't hesitate to reach out if you need anything!",
      "replyDate": "2025-07-10T00:35:59.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "1793b67b-5b01-4663-a564-19cccd8e0ad4",
      "author": "leeanna angus",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKH9KlQfXwCISBJUroxj2ppTD7jSN8Lm2zF6Kc4Ek4Fich7Mw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-09-14T18:28:42.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Leeanna! We are so glad we could provide you with a 5-star experience.",
      "replyDate": "2025-07-10T00:35:59.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "5b3bf36b-a455-446c-b11e-9b39191b5dfc",
      "author": "Nas",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLLbF77nOaTjSUnFgLavGYYiWyoTfeFiyP2az4-zGeORrX-EA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great customer service! My experience was very friendly and accommodating. Highly recommend this service",
      "date": "2024-09-08T01:30:20.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're delighted to hear about your great customer service experience! Thank you for recommending our service.",
      "replyDate": "2025-07-10T00:35:59.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "0d4b7d0b-299c-4fed-bfa4-ced010537e50",
      "author": "Chevy Wanamaker",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJOyxuvR2OZ61vNq6j_8kjq-Ev8bYuKvslUmpoDnPRvZy4xXg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-09-06T19:50:19.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks, Chevy! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
      "replyDate": "2025-07-10T00:35:59.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "a1e79277-13b5-4e75-8e6e-e33db2442fee",
      "author": "George Bay",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKlchvqW9WYL5peyATkB-iCQoNFgYqWHj5a_BmZjjmiXULMmA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sally was wonderful, smooth an fast service",
      "date": "2024-09-05T18:57:04.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're delighted to hear that Sally provided you with wonderful, smooth, and fast service. Thank you for choosing Extra Space Storage!",
      "replyDate": "2025-07-10T00:35:59.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "1477c50f-eed1-4f1e-b612-ad6d057ef79a",
      "author": "Don Wager",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV6bj1i_ysxCYlxHgCLmeX7RA39s3M0IK7-4tTQYBqpowQkRA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sally was extremely efficient and very courteous. A real professional.",
      "date": "2024-09-04T20:34:16.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive experience with Sally is greatly appreciated. Thank you for sharing your experience.",
      "replyDate": "2025-07-10T00:35:59.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "ea3c3d77-818c-43d2-90d1-979a50da2c0f",
      "author": "Felicia Leibach",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJB8wntwiT1OgmO6fCuuugNuNPJrz_HVNVIlvUoDAARprNs2w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "100% recommend !! Super easy everyone is really nice. I did everything over the phone !$",
      "date": "2024-08-27T16:45:17.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We genuinely admire your positive feedback! Thank you for recommending us and for choosing Extra Space Storage for your storage needs.",
      "replyDate": "2025-07-10T00:35:59.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "6475dcbe-1cac-4974-bb0c-118d07fc7851",
      "author": "Joseph Colton",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXb70jETuJGfBpR59ev6EU-TOFjLLwtOjigvQiyX2Y6v-tSCeRz=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-08-23T17:02:17.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is so happy you had a 5-star experience, Joseph! If you ever need anything in the future feel free to stop by or call us.",
      "replyDate": "2025-07-10T00:35:59.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "cc253873-21b2-4f4e-8d68-bc032575f16b",
      "author": "Nitalia Naeem",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW5PP5Wozd0g8Kl7ARWXe4SQJ7N_vHytPJ7G5949l55RYIhVlQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-08-17T21:23:40.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Nitalia, thank you so much for the great rating! Stop by our office or give us a call any time if you need assistance or have any questions.",
      "replyDate": "2025-07-10T00:35:59.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "556f1f8c-6021-4295-ba7e-d02cc2244522",
      "author": "Kevin Birgeles",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIeEyqfoNaSL5ZmAIg_TtZokVMHSxDY4P_OSZ7IMlhAbHxEJQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-08-17T15:18:04.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the 5 - star rating Kevin! We are so happy you had a great experience. If you ever need anything feel free to call.",
      "replyDate": "2025-07-10T00:36:03.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "72c22165-d1fa-4147-a0d7-db845493359f",
      "author": "Andrei",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ-gqgCfpLuIm7bEoERbQsv7H4ZsG_7SPsCAHN7xzi5wvHl7A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The best",
      "date": "2024-08-13T21:55:54.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your feedback is incredibly valuable. Thank you for the positive review, Andrei.",
      "replyDate": "2025-07-10T00:36:03.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "472f29f0-a7a8-450d-b948-92fe43a89860",
      "author": "Tri Kylan",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIK2jROwrwzFCIBfgGTWBmGV1UYfQR2_k3LyhDPeWpn-Rt5TQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-08-12T18:34:38.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're happy you had a great experience, Tri! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
      "replyDate": "2025-07-10T00:36:03.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "eee32296-fb12-4f74-b697-c16f64b4993b",
      "author": "Paul Tokarchuk",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW2aLHodHMwR9ljVlBBLJ1v1NPOYAbBr9c8agsE2niMt_frjss=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-08-10T15:55:58.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Paul. We're glad we were able to assist you with your storage needs. ",
      "replyDate": "2025-07-10T00:36:03.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "743bd025-2f67-4fea-a26b-ee79231034b7",
      "author": "Sophia Fursa",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKN7QulJBufCuSU4cCk9gSe817YkaEhei0u9sTEIJhR4haV3g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-08-06T17:56:36.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Wow, thank you for the 5-star rating Sophia! We are grateful for customers like you. ",
      "replyDate": "2025-07-10T00:36:03.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "900f986c-ab38-496a-a198-64dc27609346",
      "author": "emily fursa",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKIIPS9wuWUUxDMWpFwMY21IZ0unPoz4ECtgc55Xb6heLwIWQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-08-06T17:56:36.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Emily, thank you for your positive rating!  Please stop by our office or call us if you have any questions.",
      "replyDate": "2025-07-10T00:36:03.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "2609056c-9ec6-4fff-be93-e5e319858b4c",
      "author": "Sarah",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW-H_H5NLsYnyFRQU3XzeHpE9mVaus2NHgCRqm37TWuiHo5_sU7hA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I absolutely love Sue! She was so so very nice and I appreciate everything she did for us in a bind. Sue you deserve a raise girl!!!! You make that place there best customer service I have had in a long time.. Thank you thank you thank you!!!!!  The storage was very clean!",
      "date": "2024-08-03T02:47:53.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're privileged to have Sue on our team! Thank you for the kind words, Sarah. Your review is appreciated.",
      "replyDate": "2025-07-10T00:36:03.000Z",
      "tags": [
        "cleanliness",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d5269096-81ab-4ece-a131-6bebf29b5e54",
      "author": "Toriann Bellings",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWG9idd9mOA8IpLwUKo3ZcTEXeo2jd1SukefJbkqkKqpUMbPXAyMQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-07-30T16:46:03.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is grateful for your rating, Toriann! Thank you for being a loyal Extra Space Storage customer! ",
      "replyDate": "2025-07-10T00:36:03.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "6058ba82-562d-4593-8ef4-4b5f536022cb",
      "author": "Claudine Alves",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXaQ9BN2c-Hdik-EiYYgeeNOhIy0AhdWapnFD1_QF9_vagTM8c=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-07-27T17:26:07.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are thrilled you had a 5-star experience at Extra Space Storage, Claudine!  Please give us a call if you need further assistance with your storage needs.",
      "replyDate": "2025-07-10T00:36:03.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "58d893e3-6b34-4cc2-8e23-65a22ba2e048",
      "author": "Twin Millz",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLWajEAP37CDV2hu4pS_M-8dc_lCcBsBTZCj-VxCpGlJ3K4Gg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very friendly and honest!",
      "date": "2024-07-16T21:53:36.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you immensely for your kind words!",
      "replyDate": "2025-07-10T00:36:03.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "4ad6007b-5202-4846-883a-2364c119e227",
      "author": "Paul Law",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJrbbfwJynJk6XGZkHrlbiLr8swt7Jj3wwOxTLZ7wXh4D0pX5o=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sally was very helpful in cohoes today.I would recommend her to everyone",
      "date": "2024-07-15T16:16:25.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your wonderful feedback! We are excited to hear that Sally was very helpful to you in Cohoes. We appreciate your recommendation and look forward to serving you again in the future.",
      "replyDate": "2025-07-10T00:36:03.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "09339e2e-304b-44a9-8614-3ef132aabc55",
      "author": "m.abdullah Iskender",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLKLTUUauwkshwsZ6POSa9e3l3mmHLkKHpqI4ortLzA6wAkKA=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "I appreciate the staff(Sally), it was great welcoming and informing all the details plus walk around the units. They all super clean and very easy to access.\nI also loved their app that you can unlock and lock the gate without even opening your window;)",
      "date": "2024-07-15T15:52:54.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We genuinely admire your positive feedback and are thrilled to hear that you had a great experience with our staff and facilities. Thank you for choosing Extra Space Storage!",
      "replyDate": "2025-07-10T00:36:03.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "access",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "48c6e3ca-f640-4941-bada-d11b67c8defd",
      "author": "Hassan Aboubacar",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLPA4UjVJlWndxe66n8yLz8ucZUtrc4bZpCLPnBiLojqO7jLg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sally Bauer is by far the best and funniest woman i ever met, she was very helpful and nice. Best customer service i could ever asked for!! 10/10!!",
      "date": "2024-07-11T18:14:58.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the kind words, we deeply cherish your feedback and are thrilled to hear about your positive experience with Sally Bauer. We strive to provide the best customer service possible and are glad to hear we met your expectations. If you ever need anything else, don't hesitate to reach out to us at (518) 621-0691.",
      "replyDate": "2025-07-10T00:36:03.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "f9f6f4e1-952b-4443-8c07-ab35fd7d5db1",
      "author": "keisha wilson",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIltpnYR3y3K85EF4lDFREFBanRbSTa7zlURjh8qJflhmhcNg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great customer service",
      "date": "2024-07-09T20:31:10.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your review is appreciated. Thank you for bringing this to our attention. We strive to provide great customer service at (518) 621-0691.",
      "replyDate": "2024-07-10T00:36:03.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "44196e06-8acf-4000-ba55-899805724a31",
      "author": "Caroline Robles",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUjxluZLaQdl9uESQZUsmqyrLDfDsuioZntHotJzZjAI7E4E6E=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sally was so helpful in helping me rent out a storage place. I hope to have you help me in future orders as well!",
      "date": "2024-07-09T19:41:54.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're pleased to hear that Sally was so helpful in assisting you with renting a storage unit. We look forward to helping you with future orders as well!",
      "replyDate": "2024-07-10T00:36:03.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "3a20cda7-3265-4d52-9471-26eaa0d37642",
      "author": "James Crayon",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLmuHaoRQb90M_S8YfPnuVRH9rJWJxh9xa3IhFJ_eqyjCee8g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Always excellent service from this team! Sally is wonderful!!! Love the service here!",
      "date": "2024-07-08T17:21:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, James! We appreciate your feedback and are glad to hear you had an excellent experience with Sally at our storage facility.",
      "replyDate": "2024-07-10T00:36:03.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "88f2b272-52d2-46d9-81cc-2603319b43a8",
      "author": "Margarita Diaz",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL5dgIppFaWXFwr6R9oc0tgA6etckakzFV_gYcdn5WMelp12A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sally was very informative and friendly",
      "date": "2024-07-05T23:51:42.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're grateful for your positive feedback! Thank you for recognizing Sally's informative and friendly service.",
      "replyDate": "2024-07-10T00:36:03.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "da6d4f70-02f3-4647-9aca-dda020c091c2",
      "author": "Jennifer Gonzalez",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLQylpNpQ_emJHzScBPrWZA9EwfhViUkwc2BUkX4Wzxaxf5Uw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sally was very helpful and I would recommend this place as the customer service is excellent",
      "date": "2024-07-03T15:48:07.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you immensely for your kind words, Jennifer. We are overjoyed to hear that Sally provided excellent customer service. We appreciate your recommendation and hope to continue exceeding your expectations.",
      "replyDate": "2024-07-10T00:36:03.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "91d47690-ca41-48ad-9112-aefb1e76cd92",
      "author": "Chuck Miller",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKriWyMap2w762CQ6VYAAwJf9zpX5gDo-CwiIoIvTK3w2b9UA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sally was amazing. She came out with water for us while we were sweating and unpacking.  Highly recommend",
      "date": "2024-07-03T15:46:49.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive feedback is greatly appreciated! Sally always goes above and beyond for our customers. Thank you for recommending us!",
      "replyDate": "2024-07-10T00:36:03.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "dd0b9a44-02d2-42a7-bb64-eeb9937435e3",
      "author": "Orhan Shefi",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI-QYiqgZILcwRPplCTt0aQKZsJZh5798D4Zk3xQwFh9inJOQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Storage manager was super friendly and professional. It was a seamless experience.",
      "date": "2024-06-28T14:03:02.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled to hear that our storage manager was friendly and professional during your experience. Thank you for your wonderful feedback!",
      "replyDate": "2024-07-10T00:36:20.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "dc7f43ff-fbc8-4ed8-8ba0-a8c258c8d563",
      "author": "Garry LaForest",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJeRrZ1eCFNvkybvAd76ZzQT5lxrpkcD1Yo14b-GXa4SYFyeA=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Sally was helpful",
      "date": "2024-06-27T17:58:28.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your review, Garry. We're privileged to hear that Sally was helpful during your experience with us. If you have any further feedback or questions, please don't hesitate to reach out at (518) 621-0691.",
      "replyDate": "2024-07-10T00:36:20.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "44b6d7e4-6ce7-4ed3-951b-dc32c94f9251",
      "author": "Reshia Best",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXli3dN2miivLXQJouBHPWoxeuxSY5CBq5QDwXFqJZcdMNhjvP67Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sally was the best. Very helpful, knowledgeable, and very respectful. Great customer service.🤗💪🏾😉 I recommend anyone looking for storage space to give her a call at the cohoes location.",
      "date": "2024-06-26T15:42:25.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We think Sally is great too! Thanks for the positive review, Reshia. We're committed to providing excellent customer service. Don't hesitate to reach out at 888-STORAGE if you need anything! <br>",
      "replyDate": "2024-07-10T00:36:20.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "491cd2f5-ab48-426d-85ad-2c3a34bb1e16",
      "author": "Sharon Varin",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIdzhU7BEbIeQdQdO7aOa_Dansq2J4bRm5vS7zM_Tw5I_5HUg=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "I had a very awesome experience renting from this company highly recommend and the manager there was so very helpful when I was in a tight spot over did her job by helping me",
      "date": "2024-06-25T20:38:33.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are glad to hear that you had an awesome experience renting from us! Our manager is always here to go above and beyond for our customers. Thank you for recommending us!",
      "replyDate": "2024-07-10T00:36:20.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "42b20520-5684-4fbd-90f5-41571a3750dd",
      "author": "Jason Werner",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX4551j1Nh9h06Mc_dOhxuRpKopSOzxYXLQQ4DhfiAru8wXD7O-ZA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Staff is very nice and considerate. Was having some trouble with making a payment on time, sally helped me out and was very helpful with everything and definitely took some stress off my shoulders. If there was a ten star rating option I would definitely rate them a ten. I one hundred percent recommend extra space storage😊",
      "date": "2024-06-24T20:52:25.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're elated to hear about your positive experience with our staff, Jason! Thank you for recommending Extra Space Storage. If you ever need assistance in the future, don't hesitate to reach out to us at (518) 621-0691.",
      "replyDate": "2024-07-10T00:36:20.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "5930364b-2a34-4d80-ab2e-9ffe4aacf71d",
      "author": "Arianna Troche",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJJ8Ln6hqV-BdRY6t6L6RnQqBBKfqqBOiOndVtfJ1yu0NJKlg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Employee was Extremly helpful, helped me explore and understand all options available, made me feel comfortable and has a very positive attitude and personality! Definetly recommend!!",
      "date": "2024-06-24T20:22:13.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you immensely for your kind words! We are thrilled to hear about your positive experience with our employee. We strive to provide exceptional service to all our customers.",
      "replyDate": "2024-07-10T00:36:20.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "bf7413ce-5121-4ae3-9772-22f250bea204",
      "author": "William Cantres",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU4uBoi8Rt03gCiTWp55K9qnDGbTwzxuiqP8aA3IohcGc81mj4e=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "I had the pleasure of dealing with Sally for a few months while my friend was transitioning from Cohoes to Albany. Sally ran a tight ship and kept the property very clean. I was thrilled that I was able to use the storage short term while the transition. I would recommend if you find yourself in need of extra storage space.",
      "date": "2024-06-22T20:07:17.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the positive feedback, William! We deeply respect your recommendation and are glad to hear you had a great experience with Sally at our Cohoes location. If you ever need extra storage space again, don't hesitate to give us a call at (518) 621-0691.",
      "replyDate": "2024-07-10T00:36:20.000Z",
      "tags": [
        "cleanliness",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "a3318940-c226-41bf-9f19-6b59d40a4f9b",
      "author": "Martin Spollen",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJb4AHj9O5ixxk0tL-DZ4fz2kRIISo3pY6fgQMpTsAhCaHyFA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-06-20T19:32:13.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're grateful for your rating, Martin. Call us at (518) 621-0691 if you have any questions or need assistance with your rental! ",
      "replyDate": "2024-07-10T00:36:20.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "90a6fc76-3525-4e85-94f8-3f32f82e7dcb",
      "author": "Jared Kushnick",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIEivSdS5bGIs1rsZ_wYl3ZMAY0nIEGCZTB2wFIimbNQVO08g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-06-20T15:03:10.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Jared! Don't hesitate to reach out if you need anything!",
      "replyDate": "2024-07-10T00:36:20.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "56937c8b-e2c4-4319-aa00-0e0395ef057c",
      "author": "Matthew Cook",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX_-KSSzSuvbO94rUCMyzykTwPGIRzCMXirBpAh8SNczzGsqdo=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Sally was exceptional!!\nVery professional and made everything as simple as possible!\nI definitely recommend this Location!",
      "date": "2024-06-14T13:55:59.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We genuinely admire Sally's exceptional service and professionalism. Thank you for recommending our location!",
      "replyDate": "2024-07-10T00:36:20.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "f9c58148-c70a-446f-a664-ba50e592604d",
      "author": "Desi Diaz",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLO8rdSkPeY-RqKbBzYku-opq2fpK245sAWsl8NUVbZJl1Dxg=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "Nice storage, clean for the most part.",
      "date": "2024-06-12T13:19:29.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We sincerely value your feedback. Thank you for acknowledging our efforts to keep our storage clean. If you have any specific areas you feel need improvement, please don't hesitate to reach out to us at (518) 621-0691.",
      "replyDate": "2024-07-10T00:36:20.000Z",
      "tags": [
        "cleanliness"
      ],
      "sentiment": "positive"
    },
    {
      "id": "f6e48d19-04f5-4e63-b838-01ed565d5e41",
      "author": "China Diaz",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL65SR1qjHDDg5xy0e2LrPaxwPtBnAVHBnIGC_BX4RSVnD5gw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very helpful, very profnational and a pleasure speaking with Sally.",
      "date": "2024-06-09T20:04:26.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, China. Thank you for the review. We're so glad Sally could meet your storage needs. Please stop by the office if you need anything!",
      "replyDate": "2023-07-10T00:36:20.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "21e1bef3-d479-4442-bbd9-1c4cb93f4559",
      "author": "Hosanna Proctor",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKdrTuzR8J7W4_UGat2mC-pRwiWYJG-V1DqwMZVHuhEtFY8nQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "We had a great experience working with Sally today! She was friendly and offered help with questions and concerns. Thank you!",
      "date": "2024-06-04T16:31:22.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your positive feedback! We're glad to hear that Sally was able to assist you with your questions and concerns.",
      "replyDate": "2024-07-10T00:36:20.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e79befa5-31b4-4237-b8b2-7c944a1578ab",
      "author": "Donald Leo",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV2MHa6czqspuF0EwRtCWILQNwEDv2NtQuy5TdXFDLBMNKWpeo=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The sign up was simpke and straight forward. i accidentally left piece of furniture outside the unit they called within half hour to alert me! Great service",
      "date": "2024-06-03T20:26:55.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're delighted to hear about your positive experience with our service. Thank you for choosing Extra Space Storage.",
      "replyDate": "2024-07-10T00:36:20.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "487d320a-fa3e-4ba3-950f-25783dd74641",
      "author": "shy c",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWVRRIJLPR37vKCGpjw6Yc4Ukn-K-Y-HVz87ridrWIwMBWt1P5B=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "This by far was the best experience I ever had at a storage facility wonderful space.  Sally deserves a raise and acknowledge as most knowledgeable friendly and overall great support in a difficult situation . I feel relieved leaving my thing here.  I recommend this place to everyone . Thank you Sally for making it easy making it happen and showing that you care.",
      "date": "2024-05-28T14:13:40.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are thrilled to hear about your positive experience at our facility. Sally truly goes above and beyond for our customers. Thank you for recommending us!",
      "replyDate": "2024-07-10T00:36:20.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "5f703f03-d261-439e-8d85-58497f72cce5",
      "author": "Michael Gallagher",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL0wAXyh0qtHpYKau0gYapOWMUAjBltJb-v-Kt5VRICbKO88Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sally was fantastic. She helped me get through the paperwork immediately and the unit was ready as soon as we got on-site. The property is well kept and easy to access. I recommend this property for storage.",
      "date": "2024-05-20T20:51:32.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for taking the time to leave your positive feedback, Michael. We truly appreciate it and are glad to hear that you have had a positive experience with Extra Space Storage. We strive to provide our customers with the best possible service, and it is always rewarding to hear that our efforts are appreciated.",
      "replyDate": "2024-07-10T00:36:20.000Z",
      "tags": [
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "28a5591c-3447-4650-a93b-5d7b907ac1ba",
      "author": "Jessica Forhan",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKYLh98JWksXlTnNtbTTgaTm6oUOxxKyOP3vs2X57YSZnKZoQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very nice and helpful",
      "date": "2024-05-20T20:47:21.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for taking the time to leave a positive review, Jessica. We are glad to hear that you found our staff to be very nice and helpful. ",
      "replyDate": "2024-07-10T00:36:20.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e2cad1cd-962f-4e64-87fa-1f3ccb34c2b1",
      "author": "Chris Hulett",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVViVhace6PFi4AH3IYi8-0EPYLdTGc2QZcNcn4T8TIc-RkcQUejg=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Sally is very helpful with any questions I had a pleasant experience with her",
      "date": "2024-05-13T18:58:29.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Chris. We're happy to hear that Sally was very helpful! Our team is here to serve you, so give us a call at (518) 621-0691 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:36:20.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "8da5aba1-d6f7-478d-8b19-1ee99b966262",
      "author": "William Gavigan",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIMGlzDj67Bepxt40jijzHdeZA-SbTIViKZPmCSgRmCx_34UA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Had a great experience with Sally! Highly recommend!",
      "date": "2024-05-13T18:57:10.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi William, thanks so much for your review! We are thrilled to hear your experience with Sally was positive and are always here to help with your storage needs! Give us a call at (518) 621-0691 or stop by the office if you need anything!<br>",
      "replyDate": "2024-07-10T00:36:20.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "6c89f90c-afb3-4502-adbe-9712003927a9",
      "author": "Marqeese Dietz",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWsUDW7wS8DqH8lWK-I7qt8pUTkz7TVba8YqEqjAAux_OSK1TJ-=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sally was very helpful during my process of trying to get a storage unit! She was very respectful, patient, & did her job well!",
      "date": "2024-05-13T18:25:39.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Marqeese. We're happy to hear that Sally was very helpful! Our team is here to serve you, so give us a call at (518) 621-0691 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:36:29.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "9d03d801-0e8d-4f1e-972e-02b4d86c46df",
      "author": "William Diaz jr",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXJ6gb1xofJk_Il_AvlW1IQlQMjx2ArY8AoHkcbYG0ioLIzX2M-OA=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Sally was the greatest. The most helpful",
      "date": "2024-05-04T17:35:10.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the awesome review, William! We work hard to meet the expectations of our customers, and we're happy to hear Sally hit the mark for you! Don't hesitate to stop by the office or contact us at (518) 621-0691 if you need anything.",
      "replyDate": "2024-07-10T00:36:29.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "c8d04190-78a4-41e5-9d07-35dcfc048f07",
      "author": "Frivy",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUXJgj_LEnPAs7YyIKzHfZ1lCj9X8e2ex8gNVWWPLhRNfp28XIN=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sally is great, she really did help!",
      "date": "2024-05-04T17:34:55.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the awesome review, Frivy! We work hard to meet the expectations of our customers, and we're happy to hear Sally hit the mark for you! Don't hesitate to stop by the office or contact us at (518) 621-0691 if you need anything.",
      "replyDate": "2024-07-10T00:36:29.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "44d62425-68f3-4606-8b3c-d5d4bec8c442",
      "author": "carlos Charboneau (Carlos)",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVoWbEwlWwwmIn0-K5AKpHAI4vKqslHtoRGbZYBgpafmkf1BjoTdg=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Sally is very friendly and always there to help out with any of your questions that you may have.",
      "date": "2024-05-04T15:11:47.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Carlos. We're glad Sally was friendly and helpful! Our team is here to serve you, so give us a call at (518) 621-0691 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:36:29.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "ebe87c94-152b-4426-b921-ba4c7033a17d",
      "author": "Demetrius Irby",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXEvo11kHq1PJqajuCXs2zXXHnix06gddguK4OZeeFCKDtaBdFGEw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Top quality customer service!",
      "date": "2024-04-30T16:29:49.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Demetrius! We're committed to providing excellent customer service. Please stop by the office or give us a call at 888-STORAGE if we can help you with anything.  <br>",
      "replyDate": "2024-07-10T00:36:29.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "0cb01b31-8f16-47ef-91a9-c1fc866924d6",
      "author": "Joanne Cheatham",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ_XuptUuogW97-uo2oTGle-TuUx46MCyZ7i5_wXLlmB_XjAw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I wanna say thank you again .",
      "date": "2024-04-26T17:31:02.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Joanne. Thank you for the 5-star review! We're so happy we could help. If you ever need anything, feel free to stop by!",
      "replyDate": "2022-07-10T00:36:29.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "57c9c367-5268-4cea-af7d-b0112c6b3160",
      "author": "Bruce Conway",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX3Ajy7t0kwId8q3QjMyXmZFFbWt3RGVkkOcC8AFwRrauEFI8TWjw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-04-18T14:59:43.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks, Bruce! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us at (518) 621-0691 if you ever need anything. ",
      "replyDate": "2024-07-10T00:36:29.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b9cb912c-0b78-4a35-87f0-e511a687b219",
      "author": "Sam M",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLtPCo-xfCmYtDt02mVu_otlNgThwnkt8HdXKdFO5Jiux1D0w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great experience from the first month (Nov 2022) I rented.   Everyone I have interreacted with has been professional and courteous.   Recommended.",
      "date": "2024-04-17T22:05:13.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, Sam! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! We truly appreciate your recomendation. Please stop by the office or call 888-storage if you need anything.",
      "replyDate": "2024-07-10T00:36:29.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "1d7dac4c-3230-4449-8d4d-f0d7e07a2ca0",
      "author": "Lynn Robideau",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJIZW-LhNlyJT7PAXRQv58kbWL1XD-Uz4hd0NmmSoHN2XgzCw=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "Service is great - 24hr access with private code - no one ever bothers you",
      "date": "2024-04-15T22:44:53.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Lynn. We're glad you feel good about storing with us! Our team is here to serve you, so give us a call at (518) 621-0691 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:36:29.000Z",
      "tags": [
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "5d15ada6-b9fd-4b23-b968-5b1937bbe346",
      "author": "Debbie Desautels",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLo3hJiPml5hpK5ufvFBvOANNydU2pCRZLQ_PDOnptiiR1EVA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "My experience has been good..just the rates get raised so often..otherwise I'm happy...thank you",
      "date": "2024-04-13T17:38:43.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for sharing your positive experience, Debbie. We're committed to being your go-to stop for all your local storage needs! Please stop by or give us a call if we can help you with anything!",
      "replyDate": "2024-07-10T00:36:29.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "36f259ef-8c0c-4dd4-9077-66ffe2484f30",
      "author": "ely stone",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLsPAF2caVdLBNAJcy7t891Sd7MGIy7hN-xp7UOvzZlK8BUGQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Super fast and helpful! Also get second month free. Highly recommend.",
      "date": "2024-04-13T15:25:26.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Ely. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ",
      "replyDate": "2024-07-10T00:36:29.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "bb2dbe99-d407-46cb-82e1-e2918e452bd4",
      "author": "Nancy Fagan",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVra1jTCo5OI4oxUVbK96NvYQwwDXH80BFnAC_T5w7q3EbO7gKv4w=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "",
      "date": "2024-04-12T18:59:54.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We appreciate your rating, Nancy. Stop by the office if you need anything! ",
      "replyDate": "2024-07-10T00:36:29.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "377765c0-508a-4c2e-9e44-af738f2a5dd3",
      "author": "Emily Borghi",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKsUqNtWeBwdiStQq3NVLIakyxYlO20tTn6cmXB9-c-4QZOdA=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "We've had great experiences with ExtraSpace. Decent prices, secure location, and friendly staff.",
      "date": "2024-04-08T23:28:38.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Emily! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (518) 621-0691 if anything comes up!",
      "replyDate": "2024-07-10T00:36:29.000Z",
      "tags": [
        "staff",
        "price",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "2e1cff5d-0275-4823-a521-e96e6e758202",
      "author": "Ash Leigh",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIo-uzL4uFn0mZG2DMNQAkloZaBjVWpJDF0NotpfDsyb1ieBw=s64-c-rp-mo-ba12-br100",
      "rating": 4,
      "text": "Decent price, but it will increase after the first 3 months. Customer service was great. I had no issues with pests or bugs (besides a few cobwebs).",
      "date": "2024-04-08T10:22:51.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Ash! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (518) 621-0691 or stop by the facility! ",
      "replyDate": "2024-07-10T00:36:29.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "2be8089a-e109-4116-bd09-5c130076eafa",
      "author": "Bill Morgan",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKmD7kiT1YjDUZm8aMVWGj-YqQqM9_HLAjybhziN2rF-h_HNA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Extra space storage in Cohoes is a great place to rent. People are fun to talk to, joke around, easy access to get to",
      "date": "2024-04-06T17:16:10.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We appreciate the review, Bill. Thank you for choosing Extra Space Storage for all of your storage needs. Please let us know if you have any questions. ",
      "replyDate": "2024-07-10T00:36:29.000Z",
      "tags": [
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "c65f9330-f551-43bb-8c7d-ef72b27111d6",
      "author": "Erik Deandrea",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWVtBekSG1uV6vu_e9W_ePgem4P12urkf6cHuhsNfS8aB70lx6P=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "Haven't had any issues with them so far",
      "date": "2024-04-06T16:24:42.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Erik! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (518) 621-0691 or stop by the facility! ",
      "replyDate": "2024-07-10T00:36:29.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "f2b28f00-2619-4c37-9c8d-5a442e6cb458",
      "author": "Terri Sawyer",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVpavyaJcBLlBpMeL0SPk9qatBbzhlrS5F5eUtXMVEGUBIhqxRP_g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-04-05T16:34:08.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi, Terri. Thank you for leaving us a rating! Your feedback means a lot to us! ",
      "replyDate": "2024-07-10T00:36:29.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "eb8353ca-10a7-41d0-8d8f-8c1ace142e47",
      "author": "Frank Matranga",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX-fN8bVn85-VZaWO1Dyd2f2OGtvDKEOIgnOiTHeY1YpLhVL8dxcg=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Very convenient location to store seasonal stuff for our apartment.",
      "date": "2024-04-05T16:02:30.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Frank! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (518) 621-0691 or stop by the facility! ",
      "replyDate": "2024-07-10T00:36:29.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "fa621439-c22c-4747-804c-4f91b3396229",
      "author": "Miguel Barreto",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXoF3qPC4FsrGJYSYOm6vRSbIpUlQykrsb_YJpMKVh4abbN-a0=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Friendly customer service",
      "date": "2024-04-04T23:33:50.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Miguel. Thanks for the positive feedback. We're so happy we have customers like you. We're always here to help if you need us, feel free to reach out at 888-storage!",
      "replyDate": "2024-07-10T00:36:29.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "6f36f450-6496-4da3-997a-8d13c97add59",
      "author": "Brendan Cross",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLNks3orVAzjdb5zrYtdnBNqF7So3juszdwQs0OqTCS2il62g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-04-04T21:41:57.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the 5-star rating Brendan! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
      "replyDate": "2024-07-10T00:36:29.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "45906195-d459-43fe-8826-f854aa68b0bf",
      "author": "Chris Manupella",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLBbdgg2fF2YF2XdiuvELBUVrLWRcDdQoacwn9nqPfwzVdMzA=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Very nice experience with Sally.",
      "date": "2024-04-03T21:32:46.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Chris! It's wonderful to hear you had a positive experience with Sally and want you to know that we are here to assist you with any further storage needs! Give us a call at (518) 621-0691 if anything comes up!",
      "replyDate": "2024-07-10T00:36:57.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "aa6dc698-9ef3-426f-af51-4fe49dcc3d03",
      "author": "Rachel Catrett",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJSkoaCZfvwbhiCZMikToe-4XaFVq3t3zkuKVqTFnFiSwkuGA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sally was great to work and deal with! I look forward to continuing business with her!",
      "date": "2024-04-02T21:25:04.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the awesome review, Rachel! We work hard to meet the expectations of our customers, and we're happy to hear Sally hit the mark for you! Don't hesitate to stop by the office or contact us at (518) 621-0691 if you need anything.",
      "replyDate": "2024-07-10T00:36:57.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d644a667-40ee-47be-9249-5060a4003f62",
      "author": "Dayna Bojanowski",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUNQJo2ZDnF3buCNXX-G2hF8zbGZpAIE67caB8iQVXA0_ygEJhs1Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Good storage space, secure and a good deal, I only need my storage unit for a couple months in between moving. Very friendly service, definitely recommend!",
      "date": "2024-04-02T17:35:29.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Dayna! Thank you so much for the positive review. It's great that our team was friendly and that you were met with a secure facility. If you ever need anything don't hesitate to give us a call at (518) 621-0691 or stop by the facility! ",
      "replyDate": "2024-07-10T00:36:57.000Z",
      "tags": [
        "staff",
        "price",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "f61fa13d-c83e-49c0-b69c-1458cc506cd0",
      "author": "Josef Wisdom",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWCZE4jKJoU856g6YnjPDKEnULHNE25hRA6Y_oo_hkQ7SBN5Ao=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-03-19T05:43:01.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Josef! Don't hesitate to reach out if you need anything!",
      "replyDate": "2024-07-10T00:36:57.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "88ffc92d-d975-4d56-a97b-4ef76b7690ce",
      "author": "Pappy Phone",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUe_PoJ1NVI9n00157jSn65ITIZzoj1m7etsbwU5O3z_C0VSg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-03-11T23:07:28.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is grateful for your rating, Pappy! Call us at (518) 621-0691 if you have any questions or need assistance with your rental. ",
      "replyDate": "2024-07-10T00:36:57.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "9cded9eb-1f56-4263-b177-30ae338d3221",
      "author": "Robin Gould",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVwPL8Bmp2c3cjSOE-D9jOTH2tD249xpFKXkVkca3KXMrpzWGEO-A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-03-11T21:48:26.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Robin! Don’t hesitate to call us at 888-storage if you need anything. <br>",
      "replyDate": "2024-07-10T00:36:57.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b5068cbb-3eee-48f0-9fd6-00c42f97fc7e",
      "author": "Kat Fitzpatrick",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVKTmRBqnEZAc4sk6xH_StnPwBgcKlseLhhWWheKRph0neAMDMn=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-03-06T17:33:31.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Kat! We are so glad we could provide you with a 5-star experience.",
      "replyDate": "2024-07-10T00:36:57.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "f8e1adb0-3b1b-4355-8fb4-f60122a57856",
      "author": "Kenn’s Wonderland",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU4iCLbp3V0oYSWdwmTHHNva9nUVG-P8uNzODKLcdo6aJgYI1pDxw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sally was very helpful and attentive to my needs. I'm so very glad she was able to help me and my storing needs.",
      "date": "2024-03-05T20:34:50.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Kenn’s. We're glad Sally was helpful and attentive to your needs! Our team is here to serve you, so give us a call at (518) 621-0691 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:36:57.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "ed95e531-dd97-4cbf-ae3a-960ec92e6e1b",
      "author": "Rodney Williams",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWRiYhxx_qrCz961iig24ywiY7N03oi6947PriszbU7XZPmm5Y=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Was a great friendly experience after not having a great weekend of getting other business done . Thank-you Sally",
      "date": "2024-03-04T20:54:33.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Rodney! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (518) 621-0691 if anything comes up!",
      "replyDate": "2024-07-10T00:36:57.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "19b1b842-f17f-455e-b6fa-ea085aa85179",
      "author": "S Google",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWEMuCH3g9-QpZDPmSYEb6v2sgftjoODMDAbnnceyZAt5x7i2A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great, friendly service Thanks Sally !",
      "date": "2024-03-04T19:41:23.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent review, S! We're happy Jennifer was able to provide a smooth rental experience. Call us at 888-storage whenever you need us.",
      "replyDate": "2023-07-10T00:36:57.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e70930b3-eaf4-4eea-b898-0e962be133c0",
      "author": "joshua laplante",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUMEwZb4vPGXW160-MfXxJvORwIBZPiqL8ubPyUPsBJWghC3Sm1=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sally was very helpful and nice I definitely appreciate the service",
      "date": "2024-03-02T20:31:04.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, Joshua! We pride ourselves on having a friendly, helpful staff and are so happy Sally was able to assist you! Don’t hesitate to call us at 888-storage if you need anything. <br>",
      "replyDate": "2024-07-10T00:36:57.000Z",
      "tags": [
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e05285eb-4e10-4466-b229-ea4149fe3921",
      "author": "john laplante",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWqdGcuKWpLSX9Fhy-xp462BP62o5nApRKBtidVeh082Qq3MlOY=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2024-03-02T20:28:23.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks, John! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us at (518) 621-0691 if you ever need anything. ",
      "replyDate": "2024-07-10T00:36:57.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "7905bb47-e26a-4582-b2b0-d5461e1b7521",
      "author": "Flenteno Best",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLfVvgdHG0SDu_2rwPegQX_0x0yc6o4EyTQZzHYSS6udOxB7A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-02-20T17:47:28.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Flenteno! We're so glad we were able to meet your storage needs. ",
      "replyDate": "2024-07-10T00:36:57.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "09ee6bae-9ebc-470e-9796-cf7c1f381f94",
      "author": "Beth Manzer",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV4WYqU0p9veY05DAXmLQr219j_NDAKU1UrlYh2dB8dnn076oeZ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-02-17T20:33:50.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is grateful for your rating, Beth! Thank you for being a loyal Extra Space Storage customer! ",
      "replyDate": "2024-07-10T00:36:57.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "1d0e213e-c3b4-4152-9c9f-149b8aa8e548",
      "author": "K. Debbie Grigg",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXpEy0VBa4a1sDJuDC7qb5Jrmu-61id4eFNF27C-ZnW9JbVrZKz=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Very convenient and easy to use. They were very courteous and helpful. I would be very happy to refer others to them.",
      "date": "2024-02-14T21:46:17.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Debbie. We're glad our team was courteous and helpful! Our team is here to serve you, so give us a call at (518) 621-0691 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:36:57.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "6c37763b-e15c-4827-ab1d-072d03cf3352",
      "author": "Mary Thatcher",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU1IkYAhEPYSRa-az-K2BE7f8Wd0jqldBHi5mL4xWvCf0cLMtU=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The online reservation process was very simple. I was able to get a quick response to my question using the chat feature. When Sally called me to complete my reservation, she was very pleasant and helpful.",
      "date": "2024-02-13T15:05:23.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Mary! We're happy we were able to provide a smooth online rental experience. As always, give us a call at 888-storage if you need anything. <br>",
      "replyDate": "2024-07-10T00:36:57.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "4ccd3eee-33e1-4285-9d0d-658378d74e53",
      "author": "Jacob Hoggan",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXCWogIsEGzrgjqGvN4kgff7ZLfiK7qjRpTbcfHB6Ax4UVXw0Kb=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sally is so helpful . Would recommend 10-10",
      "date": "2024-02-10T16:23:31.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Jacob. It's great that Sally was able to help! Our team is here to serve you, so give us a call at (518) 621-0691 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:36:57.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "6332337c-1e4e-46a0-aa0f-9d3d539173ec",
      "author": "Josh Skinner",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUjM4OY4sSCmsoLPmxOVfm5KmOTwgSMuIYypaNbWF-zxdMVKyjl=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Sally was incredibly helpful and oh so nice about the new rental!",
      "date": "2024-02-10T16:22:08.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Josh. We're glad Sally was nice and able to help! Our team is here to serve you, so give us a call at (518) 621-0691 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:36:57.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "1a35d769-e5cc-4628-8e58-6c126164bf20",
      "author": "Rasun Rising sun",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU4llpYVQGiZuVysPGjLjNA_pwkP8_ZyZfAdQ30PRIYz741qH_A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-02-09T20:20:17.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team appreciates your rating, Rasun. We're glad we were able to assist you with your self-storage needs. ",
      "replyDate": "2024-07-10T00:37:51.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "79c60307-5584-45fd-8ec6-b5d4d1f970bc",
      "author": "Christine Gonzalez",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVRmlWD_VJ_GnKt3ifeBcAKjUCzLZgoD3KEHhv6Od0nJkrPuUiHTA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sally was awesome I really enjoy dealing with  her we definitely need  more people like her. Thanks again Sally.",
      "date": "2024-02-06T20:34:16.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Christine. We're glad Sally was awesome to work with! Our team is here to serve you, so give us a call at (518) 621-0691 if you need any future assistance.<br>",
      "replyDate": "2023-07-10T00:37:51.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e6efd9fe-ded3-4c39-93bd-8fcd6c76fc2d",
      "author": "Ramonita Collazo",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKqGXcVsHwY5gJt7ZPDwUBZKL84XsjC8O6l6fSzyPVbCj4zfQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great Customer service  she was phenomenal and extremely attentive. She made everything easy. Thanks.",
      "date": "2024-02-05T20:52:43.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Ramonita! We're committed to providing excellent customer service. Please stop by the office or contact us at 888-storage if you have any questions! <br><br>",
      "replyDate": "2024-07-10T00:37:51.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "31f4e655-9f23-4fa3-a852-ae7ab1cc3ab0",
      "author": "Keziah “Ziah” David",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUWa0okk_j5vP8uwNqtqGowyygazkpUKVH-RR9R-RiOblgTHFquOA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-01-31T21:07:53.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks, Keziah! We are grateful to have you as a customer! ",
      "replyDate": "2024-07-10T00:37:51.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "974e238c-3df2-46df-86c2-e3dc615ca0e9",
      "author": "Mario Cunsolo",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKWbReORSroqw_zQpSYuUH7aHQ0jRKifjIqblyyPNNsldx26w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very friendly and courteous, I now have 2 units thank you",
      "date": "2024-01-26T16:47:02.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Mario. We're glad our team was friendly and courteous to work with! Our team is here to serve you, so give us a call at (518) 621-0691 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:37:51.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "5c3e33d0-5ce3-4a53-bbab-867db2703f49",
      "author": "Kione Petersen-Smith",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWGrJ2BwRbBE5kHwoaXdR71WbQLbYO6kweIFrVwJLlsOoF68Aif=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-01-12T21:11:32.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Kione, thank you for your 5-star rating! We're so glad you had a good experience with Extra Space Storage. ",
      "replyDate": "2024-07-10T00:37:51.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "80e176e3-680a-4465-87f2-6aba69030e16",
      "author": "Raekena Sumner",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX2wwGgoHr0KhLD_lpWjEOppkVrm6VXQUAgktCslD1L4EJpCiQT0A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very pleased with my storage unit. Sally was really great, she reassured me that my belongings are in a safe and secure place. I highly recommend Extra Space Storage. Thank you",
      "date": "2024-01-12T20:16:16.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Raekena. It's great to know Sally was great to work with and that you found our property secure! Thank you for trusting us with your valued items. Our team is here to serve you, so give us a call at (518) 621-0691 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:37:51.000Z",
      "tags": [
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "6a372e8b-7c24-4115-bbd9-7e2bf426075d",
      "author": "James Levin",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUFdRmvyZ6kVkbDe9r-_cosMLcEZ7aga_6LnVeDr50QL2B227k=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "I found the entire process with Extra Storage to be easy and seamless. The representative I dealt with at the facility Sally was knowledgeable and very helpful.",
      "date": "2024-01-10T21:17:25.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, James. We're glad Sally was knowledgeable and helpful! Our team is here to serve you, so give us a call at (518) 621-0691 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:37:51.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "2a764d6f-7e06-4f8f-9cc4-97c0b96fd59d",
      "author": "Shanecka Dinkins",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIqgkaXKgNwZ8IDKMh38Equ43Dfu6RvAdlOph7Ef8X2El4bGQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sally has been so helpful to me throughout my stay. Her customer service support is amazing . Thanks so much for all your help.",
      "date": "2024-01-10T21:10:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Shanecka. We're happy to hear Sally was able to help! Our team is here to serve you, so give us a call at (518) 621-0691 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:37:51.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "7a636a73-cea6-469c-9f23-fd52e4dce9bf",
      "author": "Brittany Truesell",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUZ7VBaSbuuI8BqGNTVm5hI5znIa7ntxjTlOY_vQbpJnL9QQT4=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Just booked this unit, the staff and manager were helpful and nice. We haven’t been to the unit yet or had experience in that sense but the staff seems nice. You are able to pay on the app which is really convenient. I will update this review once I am more settled into my unit.",
      "date": "2024-01-06T19:00:24.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Brittany. We're glad our team was nice and helpful to work with! Our team is here to serve you, so give us a call at (518) 621-0691 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:37:51.000Z",
      "tags": [
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "0634235d-2621-4ec7-b265-17a482edb2d0",
      "author": "Jessi Roberts",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKFWi0TbHAF-Ix6nLooSF1PX5LyzOE3qtYF_cdLAqX1BnA0Iw=s64-c-rp-mo-ba12-br100",
      "rating": 4,
      "text": "This is overall a great storage place. The staff is fantastic, and the area is well lit and clean. My only issue is the price of my unit increased by 50% with zero warning. As the owner pointed out, unit prices may increase without notice, as outlined in the contract. I am on a very strict budget and this caused my account to be overdrawn with the associated fees (I budgeted for the original amount and do not have a safety net). Again, I realize this is part of the contract, I just wish customers are given some notice when rates increase.",
      "date": "2023-12-31T20:41:36.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Jessi! We pride ourselves on keeping our storage facility clean, organized, and well-lit and are thrilled to hear your experience reflects that! The value of our units changes from month to month based on market values. Periodically we adjust rates to reflect the current value. We are sorry to hear that you did not get the 30-day notice of this change. We are more than happy to look into your rate increase with you to see how we can assist. Please give us a call at 888-storage.",
      "replyDate": "2024-07-10T00:37:51.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "price",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "065b8e51-c423-4638-8a10-714f342de0aa",
      "author": "Linda Bradt",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUb4aKnd1DOJykQOM2ds66ceB7G0pyBfCF-kmBa2aoC7KWu3cHuSA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-12-30T17:41:54.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks! We're so appreciative of your excellent rating, Linda! We are here for you if you need anything.",
      "replyDate": "2024-07-10T00:37:51.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "6480d5b6-ed58-4f83-9b32-8d0ad8b0825c",
      "author": "Donte Bradt",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKv5GoAmVXRblfTeecjh90Wo1Z2pNMiLaDDlqgc0TdBLBqbKA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very helpful",
      "date": "2023-12-30T17:33:09.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Donte. We're glad our team was able to help! Our team is here to serve you, so give us a call at (518) 621-0691 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:37:51.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "0be5a353-a7d1-4eb3-b69b-a5c9e9271871",
      "author": "Sandra Nguyen",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWr28PEQUhzPcKaeOrtFZcR6pbUKgxkTWWz7VafvXO162vLii8=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2023-12-11T00:06:26.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Sandra. Your rating means so much to us!",
      "replyDate": "2024-07-10T00:37:51.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "ad3ba866-ea79-41fc-9489-ac24a0211d34",
      "author": "Jared Klinger",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLZeEzkt75BUuXfF-pt_sLxorhkzJJ1K7ZN8nE9YTu667Nu=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-12-06T16:40:27.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're grateful for your rating, Jared. Call us at (518) 621-0691 if you have any questions or need assistance with your rental! ",
      "replyDate": "2024-07-10T00:37:51.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "555fa824-15c7-4cae-8820-2329c1afab2f",
      "author": "Shanice Jackson",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVO_kug2fZxIvZ9IECu0blNiM22QTtS7J2Y1tCVdRqIIBWJWXvxRg=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2023-12-06T13:11:28.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is so happy you had a great experience, Shanice! If you need any assistance the future feel free to stop by or call us at (518) 621-0691.",
      "replyDate": "2024-07-10T00:37:51.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "78864fa0-9eaa-4a6f-8727-057e3ad0a7ee",
      "author": "Samantha Ovalles",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWww9uVhIAII2nYfyX61FKeDLhAFC3c82Hlt7w4j4pkRjwdlqoP=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-12-05T19:09:46.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Samantha! Don't hesitate to reach out if you need anything!",
      "replyDate": "2024-07-10T00:37:51.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "83540921-257e-4053-9d38-81ed19506e82",
      "author": "Susan Giuffre",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIs_00qsU34jMWRvWLfONkwhopekbh2jMI2Po7xf8IVcD-69Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-12-04T23:41:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks! We're so appreciative of your excellent rating, Susan! Don't hesitate to reach out to us at (518) 621-0691 if you ever need any assistance. ",
      "replyDate": "2024-07-10T00:37:51.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "4b14f4aa-2b32-4bbd-9949-f7c5eff33427",
      "author": "Loree Vanbenschoten",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX7f-q8kol4x2eJVss3T1A_RfLPxmczfXTfT0Vm2m3Cf-5Gduo=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-12-04T22:50:20.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Loree! Don’t hesitate to call us at 888-storage if you need anything. <br>",
      "replyDate": "2024-07-10T00:38:18.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "1bd8832f-fdfe-4659-a29e-d3f61d89e0a4",
      "author": "Darius Osborne",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLjsHrSUa1WZHPm3Aa2a3W4sKETVmdyQYdcSa5D0xMuok9KuHA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Customer service was great I'll definitely be using yall service thank you Jordan Wallace",
      "date": "2023-12-01T22:59:06.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Darius! We're committed to providing excellent customer service. Don’t hesitate to call us at 888-storage if you need anything. <br><br>",
      "replyDate": "2024-07-10T00:38:18.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "5eb0a96a-fa74-44af-b6b4-412d49787b14",
      "author": "Da Ish",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWjDHxKE7CltbBTfJYcQSuGrr4UCKYypY2vlke6-3DC9h7ruKtk=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I came looking for a unit and He was a very helpful",
      "date": "2023-12-01T20:26:31.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, Da! We pride ourselves on having a friendly, helpful staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything. <br>",
      "replyDate": "2024-07-10T00:38:18.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "f09ec9d2-ddd8-430b-88c1-cdd8003b9739",
      "author": "Matt Jarvis",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUt9ghzGcbTubtoWWFV5TkDfA_cbG3eoJ96HVq3GGCAEH0XKXw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Super easy to navigate the website, sign the lease digitally and access my lock up. Highly recommend this business",
      "date": "2023-11-30T17:06:09.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Matt, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Don’t hesitate to call us at 888-storage if you need anything. <br><br> ",
      "replyDate": "2024-07-10T00:38:18.000Z",
      "tags": [
        "access",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "4c7c6f1d-4c82-4508-924e-5c4a52e6e692",
      "author": "Tito Ortega",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKNiNQiB-4xmZnT0FSLPoFH7cRbcagodG0UC6Eefe-oGW4uuw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great service",
      "date": "2023-11-29T17:26:25.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Tito! We're committed to providing excellent customer service. Don’t hesitate to call us at 888-storage if you need anything. <br><br>",
      "replyDate": "2024-07-10T00:38:18.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "e35f5240-241c-4ee0-85ca-6ed131fc4a27",
      "author": "James Rivet",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKdVdgYIrtAiCtgp3ZY0FYababX8sfhMJWrykKEHB3DGIC3-Q=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "Sally was very professional and handled my concerns",
      "date": "2023-11-29T16:50:29.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, James. We're glad Sally was able to help and handle your concerns! Our team is here to serve you, so give us a call at (518) 621-0691 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:38:18.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "1243412f-05c0-436d-97b9-1a9955018220",
      "author": "Anthony Rysedorph",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLRvuZLdk29yDSOEL1BrDgMwa0My8jKBR0dTqQVXvnlky1_nA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Me and my fiancé have been renting a unit for about a month and half and the owners wife is amazing she helped me a couple times I definitely recommend this storage space",
      "date": "2023-11-29T16:49:52.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Anthony! Don’t hesitate to call us at 888-storage if you need anything. <br>",
      "replyDate": "2024-07-10T00:38:18.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "fcff0f23-2a57-44ef-bc74-d712ba866f64",
      "author": "Rachell Jones",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKuexst1PBGbT3YSXB6D_AGX1bqGD-NB7UXyOahwQ7xObLVxv5k=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Extra storage has great space easy to set up right over the phone and custom service was on point a good place to store your valuable things",
      "date": "2023-11-29T16:10:56.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your 5-star review, Rachell. We are happy you had a great experience. Please let us know if you need any assistance or have any questions. Don’t hesitate to call us at 888-storage if you need anything. <br>",
      "replyDate": "2024-07-10T00:38:18.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "45c1195c-b7d1-4baf-8213-79671d3a71ae",
      "author": "Katrina Cokie",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJeUXVK5xbW2N-tg5elLN1whTJZYWpT4mcfgrtDRpLsoZWJhA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Fast friendly service",
      "date": "2023-11-06T14:39:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Katrina! We're committed to providing excellent customer service and are happy to hear our team was friendly and fast. If you ever need any help with your rental, come by the office or call us at 888-storage. ",
      "replyDate": "2024-07-10T00:38:18.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "550be25f-6281-4bbd-9bc2-1487553df622",
      "author": "Pedro Garcia",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKxu893XLdr7iU40wdt5DFXXXpbZbHE0ZgEUOwLBGPuWFEB2g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Extremely helpful and easy to work with. Very quick with communication and responding back to me.",
      "date": "2023-10-25T14:34:49.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, Pedro! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please stop by the office or give us a call at 888-storage if you need anything. ",
      "replyDate": "2024-07-10T00:38:18.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "ff10f946-abd4-44c3-9d31-55a2a8f5a834",
      "author": "K John John",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUWRH5SI8NfyH1dgnmqMO5Inz6c3c6TeHcAEFYcrrffj-Rxl-2a=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "❤️👍",
      "date": "2023-10-21T20:36:14.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, K! Don't hesitate to reach out at 888-STORAGE if you need anything! <br>",
      "replyDate": "2024-07-10T00:38:18.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b0ad7a69-a977-4c6f-9576-1df145b0fcc7",
      "author": "DEXCES AUTO",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWIkgFBXNFP-L3jGlcy-vc8-Q7-6iOwJBDWV16KSiNpHNuae1Ht=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "There are very nice  👌 👍 😀 🙂 😊",
      "date": "2023-10-18T21:32:26.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your 5-star review, Dexces. We are happy you had a great experience. Please let us know if you need any assistance or have any questions. We can be reached at 888-STORAGE.  <br>",
      "replyDate": "2024-07-10T00:38:18.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "60047777-2835-42a0-8d20-a8be724ca4a2",
      "author": "Robert Graf",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXBCTGjd4AoyVB_l4RRQWzgg-Mr5AILznd8QVb89k2xuhS6cXL5=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Silly was wonderful.  She was very helpful. 👍thank you Silly for making my move easier.",
      "date": "2023-10-14T19:36:37.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your 5-star review, Robert. We are happy you had a great experience. Please let us know if you need any assistance or have any questions. We can be reached at 888-STORAGE.  <br>",
      "replyDate": "2024-07-10T00:38:18.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "076ac882-b6c8-4704-97bc-bfdece651e40",
      "author": "Raul Bonilla",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKt83Leq9SvlOinhhhtlDmEJdrKlcpKniYo87l1RLFka5P4Wg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The customer service manager was extremely helpful and very nice. Exemplary customer service thank you for your help 😀😊",
      "date": "2023-10-06T21:40:43.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, Raul! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you need anything, do not hesitate to reach out at 888-storage. ",
      "replyDate": "2024-07-10T00:38:18.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "3a12e41a-c98a-4c66-8b4f-93b9ce6cb4f0",
      "author": "Roberto Ortega",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXK4u1omwLG0ZI_aZp8HUKxZl0PhCGaHOVgMOVXgliZJYAEWOsv=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I came in to inquire about renting,Sally was very helpful and friendly",
      "date": "2023-10-04T20:31:25.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Roberto. Thank you for the review. We're so glad Sally could meet your storage needs. Please stop by the office if you need anything!",
      "replyDate": "2023-07-10T00:38:18.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "63091278-7507-45d8-82d6-ca39d8453196",
      "author": "Cali Andrews",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVSFhwQjx8j6F4qED4xBK_857r-jo7eQSi3KIpMCl-DelDUklUm=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "❤️♥️💜🩷💙",
      "date": "2023-10-04T14:19:28.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Cali, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (518) 621-0691 or stop by the office if you need anything!<br>",
      "replyDate": "2024-07-10T00:38:18.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "cba3fa4c-a3be-48b8-acf1-add93c737887",
      "author": "Kurtis Andrews",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLZZptdWvmPpgYKG5XfyqZNRHzzEClfHyBxok3rgaIckyE1Jw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Lady at desk is very helpfull 🤘",
      "date": "2023-10-04T14:18:54.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, Kurtis! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you need anything, do not hesitate to reach out at 888-storage. ",
      "replyDate": "2024-07-10T00:38:18.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "1900c5be-79c8-4010-97a5-9afe63179e25",
      "author": "Aimee Marie Palin",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVfQjpOemMiJG_FmHTxLHCOS9AfABHMqlxYq-IBCIDlx_O4tf7gMg=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Sally is awesome",
      "date": "2023-09-25T14:05:39.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Aimee. We're glad Sally was able to help! Our team is here to serve you, so give us a call at (518) 621-0691 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:38:18.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "cd30c056-5515-45ca-914d-9237ad771bd4",
      "author": "Tim Eakin",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJG0XSt0uUfqvRxCyAka3WBqdo0ltSg03b34_SEb-J0rgnbkA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-09-23T17:21:36.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Tim, thank you for your positive rating! We're proud to serve our customers. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  <br>",
      "replyDate": "2024-07-10T00:38:18.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "c76f3a69-6905-4ddf-a6d5-63d3c0d16f22",
      "author": "Cathie Close",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL7vmDYb2E329M8Q2lgRYsEYSctdiUXF2VQ7ksVrA9x3VEUAh8=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sally was excellent and very pleasant.",
      "date": "2023-09-22T15:33:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Cathie. We're glad Sally was able to help! Our team is here to serve you, so give us a call at (518) 621-0691 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:38:18.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "ea432d29-db29-489b-9857-742b9b50bce1",
      "author": "Tony Smith",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXQUQLLkGxIqHdZkNA4axUs7XOjbnmn6Q6CkgL4lYIfSpqd7BSgJg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great experience! Sally B. Was amazing help. Thanks so much",
      "date": "2023-09-21T05:51:24.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Tony. Thank you for the review. We're so glad Sally could meet your storage needs. Please stop by the office if you need anything!",
      "replyDate": "2024-07-10T00:38:58.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b1de0128-cafc-4f9b-8556-9d87ddf014d7",
      "author": "Kirk Bullock",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL_BbRKu77QuHC5E7xAZ2dpXiu5_OSCXmOIGUqnVzLTSgO_AQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-09-14T20:58:02.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Kirk. Your rating means so much to us!",
      "replyDate": "2024-07-10T00:38:58.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "ce69936d-1c9c-4f5f-bfdd-759b3a1af486",
      "author": "Evarist Nicholas",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVNX0rjBFI3muBW3X-NHM_atW-3u64hDTjGa_kgtvaa-mas1oFs=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sallys' service was excellent.  Although there were no units available at her facility, she found me what I wanted at another facility.  I can't say the same for the person she spoke to at the other facitily.",
      "date": "2023-09-14T19:14:55.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Evarist. We're glad Sally was excellent to work with! Our team is here to serve you, so give us a call at (518) 621-0691 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:38:58.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "8407f597-20a8-4a6a-9030-27f0161d0464",
      "author": "Melanie Jones",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUhqNnyBuRCUQDE3hbem_LtOmchjrjKEHafA47V8RkIvuOedw=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "The staff here is great, the lady that is always there is such a big help ans always very pleasant.",
      "date": "2023-09-14T16:22:30.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We think our team is great too! Thanks for the positive review, Melanie. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  ",
      "replyDate": "2024-07-10T00:38:58.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "f18fdca7-9ec6-42af-ad03-5a4b996868d0",
      "author": "Christopher Loaiza",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLaVISUjZa07CpDsajjEBgk2Dya9KDPQGCp6uuqLhRVvzOtTQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Showed up at opening and got a unit in less than 20 minutes. Sam was very helpful and informative, reasonable prices and fantastic security.",
      "date": "2023-09-08T19:49:00.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Christopher, Thank you for taking the time to leave your feedback! We pride ourselves on having a helpful, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Sam. Thank you for choosing Extra Space! Give us a call at 888-storage or stop by the office if you need anything!<br><br>",
      "replyDate": "2024-07-10T00:38:58.000Z",
      "tags": [
        "staff",
        "price",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "b4dfdf0e-1d8e-4ff4-a988-fdd188d974ec",
      "author": "trish bracken",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIqVL8il3pWQ_7owOgLQvMwbSlIbW1oBxc5Iade1kq_4hsjHg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sally was extremely helpful! She made my move so much easier",
      "date": "2023-09-07T21:14:39.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Trish. We're glad Sally was able to help! Our team is here to serve you, so give us a call at (518) 621-0691 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:38:58.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "9d4e2fd5-236f-4b9c-9ece-561a7f96e222",
      "author": "Raevyn-LaTasha Smith",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVnCCQbUjJJD2ZRJf4Qobw05rH3mKfN6XZ6cCe8673s5tN05Oog9Q=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "I have been using their services since may 2023. Sally the manager really helped me out today when I needed it the most.  Great services,  👍  reasonable prices. Thank you for making my day and my bday week better.",
      "date": "2023-09-06T15:54:17.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Raevyn-latasha. We're glad Sally was able to help! Our team is here to serve you, so give us a call at (518) 621-0691 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:38:58.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "95b27c69-b5ae-471d-8ee2-cbc4cb54cc6c",
      "author": "raymond cushin",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLqqDBKRYtrOTHyVM8RHXDCzaLwp1tCBVTGxMSl9cvN1mRUBQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-09-04T07:41:35.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're grateful for your rating, Raymond. Call us at (518) 621-0691 if you have any questions or need assistance with your rental! ",
      "replyDate": "2024-07-10T00:38:58.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "38d2d98a-5575-47ae-864f-e0b96ca29262",
      "author": "Christian Peppin",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWq4sEfuVyNN8Z9nq5wijCEU8wt-OdqC8NMFNuCFUyYATlYSVhB=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sally was extremely helpful, knowledgeable, and friendly. I would recommend extra space to anybody as their customer service is top notch. Thank you Sally.",
      "date": "2023-08-28T21:25:19.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Christian, we appreciate you taking the time to share your experience with us! We agree, our manager Sally is such an asset to our team! Thank you for choosing Extra Space Storage for your storage needs. We look forward to serving you again in the future! ",
      "replyDate": "2024-07-10T00:38:58.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "64c8450f-11ad-403a-a8b9-8f42129b58d0",
      "author": "wayne brant",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXXP4Bz_Tbf3mfchx7N5zYAlh7RcgDGCKHjvgHAGMC3loK11-Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sally was a great help explaining everything answered all our questions. Very friendly",
      "date": "2023-08-27T01:30:03.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Wayne. Thank you for the review. We're so glad Sally could meet your storage needs. Please stop by the office if you need anything!",
      "replyDate": "2024-07-10T00:38:58.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "1e50af8c-e83e-47f3-a503-c706a9d92abb",
      "author": "Annah Mason",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUeLi9IKx7SFxBVuLRMSwZ2StgrhuHiSAoNdebmVQA1OFSYQ3FM=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sally was the best!! So friendly and very inviting",
      "date": "2023-08-26T20:31:28.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Annah. Thank you for the review. We're so glad Sally could meet your storage needs. Please stop by the office if you need anything!",
      "replyDate": "2024-07-10T00:38:58.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "97bfbde3-db74-4ee2-ad4b-c86f741f5083",
      "author": "Patrick Lima",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXvrzKrd9dwDHXnvLiPEt7OaaWwh6s2G4cDl7wnV--v3UDDHXEu1g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-08-25T19:05:45.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is so happy you had a great experience, Patrick! If you need any assistance the future feel free to stop by or call us at (518) 621-0691.",
      "replyDate": "2024-07-10T00:38:58.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "d53bf950-ad59-49fe-be80-04edd0bf29e6",
      "author": "Born black ona 750",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIaMGEwEFc8Isgy-HKDiXoi6FhFs9YHH6ZIm0M595w6jaBmzQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sally the worker was very professional courteous and helpful. She showed us two units to pick our needs. Easy process.\nThank you",
      "date": "2023-08-15T20:52:02.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Born. We're glad Sally has been professional, courteous, and helpful! Our team is here to serve you, so give us a call at (518) 621-0691 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:38:58.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d9a838c4-cbb1-4a64-af92-b783e9a69456",
      "author": "jeffrey brust",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKc8xCfHjtz6Mv37J1qhwoGX4glbe3ed56FcEFGUVDG7sFweA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great service all around",
      "date": "2023-08-11T14:27:26.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Jeffrey! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (518) 621-0691 or stop by the facility! ",
      "replyDate": "2024-07-10T00:38:58.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "d6d4bf63-0646-490f-97c9-28745a211a6f",
      "author": "Charlie Bean",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXYS5Z8uu586ydn778b0mBYSaUBHsaOi3RGjNXW5GqmfhHQ-rx1=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "lovely store manager. just like a loving mother she walked me through the whole really kind woman.",
      "date": "2023-08-10T19:25:50.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your review, Charlie! We love to hear that our customers are happy with Extra Space Storage. As always, give us a call at 888-storage if you need anything. <br>",
      "replyDate": "2024-07-10T00:38:58.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "c95bd56d-f3bd-4045-8889-bb1f33f1b8b0",
      "author": "Ben Kahn",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIeFFICBYtMLkDW9t0dZDm5NSHhOyLkZWTKUIL_nlYJ37zTig=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sally great women and amazing personalities and help me with storage room appreciated all her help\nThank you Ben",
      "date": "2023-08-09T17:21:43.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Ben. We're glad Sally was a great help! Our team is here to serve you, so give us a call at (518) 621-0691 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:38:58.000Z",
      "tags": [
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "94df7b0c-2a76-4586-b089-59ba1163a4cf",
      "author": "Laura Fursa",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVjVEBgHqzZ3VVIoWoLww6XUbdsIWKeg7ADh2MxejHmExYtKPU=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sally was a pleasure to deal with knowledgable at her job",
      "date": "2023-08-09T16:59:12.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Laura, thank you for your review. We're glad Sally was a pleasure to deal with. Feel free to stop by the office if you need anything! ",
      "replyDate": "2023-07-10T00:38:58.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "b36ec2d5-88ab-4e0c-b54b-f10304f0ab48",
      "author": "David Farone",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJAA-f2Ye0YqLVB9Q5CALH0vWC84BBccnEQ76bNaX6UTulIbQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-07-29T19:25:19.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, David! We're so glad we were able to meet your storage needs. ",
      "replyDate": "2024-07-10T00:38:58.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "e734e088-c04d-436c-b1ee-3b8b5dba8b47",
      "author": "Dawn Hoag",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVq1mtKVxzacUY35ltBR7Syajt4jEtton5QLQ8sWxzLMch3khOjPg=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "John\nWas a wonderful help with me and very pleasant to talk to\nThank you",
      "date": "2023-07-28T13:49:47.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the awesome review, Dawn! We work hard to meet the expectations of our customers, and we're happy to hear John hit the mark for you! Don't hesitate to stop by the office or contact us at (518) 621-0691 if you need anything.",
      "replyDate": "2024-07-10T00:38:58.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "85e2c95b-c159-40aa-9dc9-350f0543a196",
      "author": "Juan Barbosa",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIyjjIQyD05OlJNop_emcprzKD-3b0MVM4LTs-mIcpCntGD=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Excellent service, easy access and very secure. Jon and Sally have been great and make sure to address any questions/needs with the unit.",
      "date": "2023-07-27T19:22:02.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your feedback, Juan! Providing renters with accessible and secure facilities is our top priority. We're glad we were able to meet your storage needs and that Jon and Sally were great to work with. As always, give us a call at 888-storage if you need anything. <br>",
      "replyDate": "2024-07-10T00:38:58.000Z",
      "tags": [
        "access",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "c88ca0b5-a39e-4c29-b9f3-83b17217eeef",
      "author": "K G",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLGz-vHXkxof7T6iH7qJb4jQAZG-FYWuImtZsKSz01EoIc5YQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great place, friendly staff. So helpful!!",
      "date": "2023-07-27T19:11:20.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, K. It's wonderful to know our team has been friendly and helpful. Our team is here to serve you, so give us a call at (518) 621-0691 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:40:00.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "977b6cbe-0540-4c9d-8565-3af375f0646f",
      "author": "Catherine Foster",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLklE_8Xm2aPPEyCjyh5UWRDEYqHSAHMcLUMT48Li9o1rnzIQ=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Great place! Nice and Secure,  easy access, friendly employees, and great prices! John is AWESOME!",
      "date": "2023-07-27T19:09:12.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your review, Catherine! Providing renters with accessible and secure facilities is our top priority. We're glad we were able to meet your storage needs and that John was great to work with. Our team is here to help, as always, give us a call at 888-storage if anything comes up. <br>",
      "replyDate": "2024-07-10T00:40:00.000Z",
      "tags": [
        "staff",
        "price",
        "access",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "dfd8b3af-48ab-4967-a219-0a55aacc00f8",
      "author": "Christina Walko",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV6E61n0IoqT6wD_nEMlqcEdsFOge2PSRjpZPzaEISTAg5ukvm1rg=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "",
      "date": "2023-07-27T17:16:45.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Christina! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (518) 621-0691 or stop by the facility! ",
      "replyDate": "2024-07-10T00:40:00.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "fd1379e2-18eb-4d40-ae07-250cd2b208e0",
      "author": "Darrell Beattie",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVDzEE1WwI89TsQvLS7uBZiwvbmAkKF502HVt_5UM03awPxIn0Y=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "She was Nice",
      "date": "2023-07-27T16:05:01.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Darrell. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.",
      "replyDate": "2023-07-10T00:40:00.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "37c1b714-9f67-424a-9d34-2e231cb56a27",
      "author": "Finesse",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKELPooCVkthw_FByzfRLAEVYqC75xx1VwBV0L5SidEvSZg3Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I spoke with a customer representative Josh who took his time and was very patient and pleasant. He helped me find the best affordable unit in my area. Then I spoke with Sally from the storage site who was also very pleasant and accommodating. I look forward to storing my vehicle there.",
      "date": "2023-07-26T22:47:48.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, Finesse! We pride ourselves on having a friendly, accommodating, and pleasant staff and are so happy Josh and Sally were able to assist you! Don't hesitate to stop by the office or contact us at 888-storage if you need anything else during your rental.",
      "replyDate": "2024-07-10T00:40:00.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "39d751bb-6e7c-46bd-94f4-ce9d2c3af2a6",
      "author": "Saira Harding",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWLBhGorKsI1msynE3oMZkt6_PppQxLeNszkRmOgn773I7DYemHtg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The staff there are kind, informative, helpful and they know their business. Will always come to Extra Space for my storage needs",
      "date": "2023-07-26T13:48:08.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Saira, Thank you for taking the time to leave your review! We pride ourselves on having a kind, informative, and helpful staff, so we are thrilled to hear that you had such a positive experience renting with us! Our team is here to help, as always, give us a call at 888-storage if anything comes up. <br><br>",
      "replyDate": "2024-07-10T00:40:00.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "0a2a47b0-50a0-4426-bd9b-1603144c7353",
      "author": "jon negus",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU9ZhuH7maVSI-PFam5yuRomi9FR8iENXbO2idGlBSrml3eZc4=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sally Bauer is a great help got what I need will be back soon",
      "date": "2023-07-13T16:46:54.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Jon. We're glad Sally was able to help! Our team is here to serve you, so give us a call at (518) 621-0691 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:40:00.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "d472e4f6-17bd-4d54-97c5-6f060f61fd11",
      "author": "Bettie Hankins",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKzlRLZz3fI5vSjj1NyV6oiZSwccmHPpVvbuNKD7HJWFiGHmA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-07-13T16:22:53.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Wow, thank you for the 5-star rating Bettie! We are grateful for customers like you. ",
      "replyDate": "2024-07-10T00:40:00.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "21d99259-9a46-4216-8cee-e63e8e9fe5f1",
      "author": "Brandy White",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJNzQYHMck4a3i8mRXXs-HeJXsA5vCqwfcPojdNYWbaHgJlyA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-07-05T17:40:23.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Brandy! Don't hesitate to reach out if you need anything!",
      "replyDate": "2023-07-10T00:40:00.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "32907c2f-1464-449e-aa14-b04c497db5e7",
      "author": "Sean Kennedy",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWW-LwDBDg6wkEVtI1DISoMSTIO7i6zwtzS7pmhJAc4CkEvaK4L=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Attendant was super helpful!",
      "date": "2023-06-21T20:37:46.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Sean. We're glad our team was able to help! Our team is here to serve you, so give us a call at (518) 621-0691 if you need any future assistance.<br>",
      "replyDate": "2023-07-10T00:40:00.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "74050aa4-9ef4-4772-8d83-a77b65c89d9b",
      "author": "ItsJustJay -",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW92qS0EPsf7s5H_tRf-MPoJu5gf3C0R9lJj0G9YOG-V4RzYKA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very helpful service and informative",
      "date": "2023-06-20T14:07:43.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Itsjustjay, Thank you for taking the time to leave your feedback! We pride ourselves on having a helpful, informative staff, so we are thrilled to hear that you had such a positive experience renting with us! Please give us a call at 888-storage if anything comes up! <br><br>",
      "replyDate": "2023-07-10T00:40:00.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e2260d32-2bac-4261-808f-dedc82337d8b",
      "author": "Cheryl Dedes",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIX5odCPgxvbvSZarF6bAlU9kUY3qkHCBY07CGGgZr6gUE99g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Quick and friendly customer service.",
      "date": "2023-06-19T16:22:51.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Cheryl! We're committed to providing excellent customer service. We're always here to help with any of your storage needs at 888-storage.",
      "replyDate": "2023-07-10T00:40:00.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "7ef5ab7a-4b7f-4649-beaa-45b7173ed2e9",
      "author": "beanie",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK-c2rFce_NhkMs_JppUiUnkHsfUG7xunLAHwLGrZnSBPW66Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-06-15T21:22:47.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the fantastic rating, Beanie! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call at (518) 621-0691 if you ever need any help with your rental. ",
      "replyDate": "2023-07-10T00:40:00.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "65c52432-7a8a-42c9-ae56-e258889c1a7d",
      "author": "Nicholas Pucci",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJDewZn1PpsBzaFGQ8kOL3DRHvRQbeam-RKUTbL2hMpBi_WGg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great service thank you",
      "date": "2023-06-15T20:32:26.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Nicholas! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (518) 621-0691 or stop by the facility! ",
      "replyDate": "2023-07-10T00:40:00.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "8edab72f-d48e-4226-ba24-bb067fce38be",
      "author": "David Bauer",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJGIoZijnqkAbgnxfM5X5Whm32t7aZvjlRZRZA6TfNbeOVl_g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great price for storage and awesome staff!! The manager sally was super helpful and so polite! 10 stars if possible!",
      "date": "2023-06-13T18:04:14.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, David. We're glad our team was polite and helpful! Our team is here to serve you, so give us a call at (518) 621-0691 if you need any future assistance.<br>",
      "replyDate": "2023-07-10T00:40:00.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "b0d6fc3f-2455-4bb7-ab9a-759abae21d5f",
      "author": "Nathan Eacho",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL_jv1ZbecvDsRegmnhSSLELcMS1dzJTJWbJ-QIpMyGELBOTQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-06-12T19:54:47.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Nathan! We are so glad we could provide you with a 5-star experience.",
      "replyDate": "2023-07-10T00:40:00.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "90e790c3-3cb8-4558-bbe9-00ddd4b0e183",
      "author": "Wayne Hansbury Jr",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ-WTVJwmwyvO37qIa5brGXYF0nIRBY9Z3KLhzKcSAXJmxOWw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Exceptional service and very understanding. Front desk lady was amazing and very helpful appreciated everything she did.",
      "date": "2023-06-06T21:14:21.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Wayne. It's great to know our team has been helpful and amazing to work with! Our team is here to serve you, so give us a call at (518) 621-0691 if you need any future assistance.<br>",
      "replyDate": "2023-07-10T00:40:00.000Z",
      "tags": [
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "6e96a38c-cd91-4b25-8d22-de813691e9c7",
      "author": "latifah Patterson",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWUxnREHGGBlv5ji-d7w3isA6yeFGtU2nVHlDEfY111vJa6k-NO=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sally was very helpful",
      "date": "2023-06-05T20:37:00.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Latifah. Thank you for the review. We're so glad Sally could meet your storage needs. Please stop by the office if you need anything!",
      "replyDate": "2023-07-10T00:40:00.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d5657d57-344c-46ad-8b59-42942d0593e2",
      "author": "Ann C",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLiq_ZvGRm2bT82ZH0u96wzoiR_v9KiWvPtf07pEdinhV5VEA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-06-03T14:18:30.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks! We're so appreciative of your excellent rating, Ann! Don't hesitate to reach out to us at (518) 621-0691 if you  ever need any assistance. ",
      "replyDate": "2023-07-10T00:40:00.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "fce4cf97-2ab4-479d-b546-24d186466654",
      "author": "Matt Seeloff",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKwzGmtOhskIQYcWMUAQ3JyfV2DpOac9i-duCyfaxZwrKwj6g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-05-26T18:08:51.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is so happy you had a 5-star experience, Matt! If you ever need anything in the future feel free to stop by or call us at (518) 621-0691.",
      "replyDate": "2023-07-10T00:40:00.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "0d004e4a-7fd2-4d11-a144-b60574797295",
      "author": "MarkyMark",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJBkP63rYz7PMqzuvFXmhwF8s6JNLBV_23V7TgXiRtPLcZN=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sally was extremely helpful and friendly! Very straightforward process. We were in and out quickly. Overall a pleasant experience.",
      "date": "2023-05-23T21:34:53.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Markymark. We're glad Sally has been helpful and friendly to work with! Our team is here to serve you, so give us a call at (518) 621-0691 if you need any future assistance.<br>",
      "replyDate": "2023-07-10T00:40:08.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e26e2d4d-fce0-469e-bd58-32bdac433e39",
      "author": "Amy Amoros",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXWhh5uh9-fZFmBDh32_9-rlsXwBtMa2p3mHWp9fV04Ra6TVQFo=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "The young lady behind the desk is very kind sweet and pleasant to deal with.  I have had units that were all over the state of New York I will never use anyone else again. The cohoes branch is great. Btw. Always clean inside and out is the facility.",
      "date": "2023-05-22T19:55:02.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Amy, your kind words are appreciated. We make it a priority to provide great service and well-maintained facilities! We're glad to hear your experience reflects that. We want you to know that we are here to assist you with any further storage needs at 888-storage.",
      "replyDate": "2023-07-10T00:40:08.000Z",
      "tags": [
        "cleanliness",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "89fa59a1-4949-4e8a-83bf-e5c32754d601",
      "author": "Jeffrey Watkins",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW7qi2wTtxQEhahHBKwJYXkzTHseNK38uf3qz6CjeIevPgU9zw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great service!!!! Will recommend",
      "date": "2023-05-13T21:11:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Jeffrey!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (518) 621-0691 or stop by the facility! ",
      "replyDate": "2023-07-10T00:40:08.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "52d87e42-1873-4205-8dfc-2893229ab00b",
      "author": "Ares Ares",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJpEck7ax-Mn0-n4qQRZO2sKTE3lv9UXK3N9pxxv4Q1BV9-ag=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sally was awesome",
      "date": "2023-05-10T21:53:28.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Ares. We're glad Sally has been awesome to work with! Our team is here to serve you, so give us a call at (518) 621-0691 if you need any future assistance.<br>",
      "replyDate": "2023-07-10T00:40:08.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "69950cb7-b04b-4d96-bc9e-9b63c0244679",
      "author": "Johnathan Ramos",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXcCAMSQ2nkFk06f0SyVmu7yEvRdL0ZAcgzqDtyXFM0koXBiRVKRw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-05-09T19:48:19.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is grateful for your rating, Johnathan! Thank you for being a loyal Extra Space Storage customer!",
      "replyDate": "2023-07-10T00:40:08.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "1ee981f9-30a9-498a-9f64-9d1117445142",
      "author": "Jamie Malcolm",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIWJmYMvmBB0IfvNwsAL85x_bFcYMx-sNK1VvZLL8a7hLqouQ=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Sally was very professional and helpful while getting my storage space signed up in less than 15 minutes!  The unit was clean and the facility is well maintained.  Totally great experience when I really needed it!!!",
      "date": "2023-04-30T18:06:19.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Jamie, thank you for your review. We're glad Sally was very professional and helpful. We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Feel free to stop by the office if you need anything! ",
      "replyDate": "2023-07-10T00:40:08.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "4dc6046c-366f-4b01-93ae-7f0c176d2807",
      "author": "Miss Bee",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKfhDt6A1JIe2mIFHhi7a8Rt80nsorxDV8Qr7MYfPO4kF8SmKUh=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The sign up was fast and easy !",
      "date": "2023-04-24T21:14:08.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Miss! We're happy we were able to provide a smooth rental experience. Let us know if you have questions at 888-storage.",
      "replyDate": "2023-07-10T00:40:08.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "f625a484-b5d0-4454-ab32-246b8f7f2b54",
      "author": "Adam Fisk",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWX1fCzUxj2SIRNIGqS82HBWER16BK8fgb_WsrtN_7kEYnmtiQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Staff was incredibly helpful and cheery. I was promptly shown various units and was offered suggestions based on my needs!",
      "date": "2023-04-24T18:48:42.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Adam. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ",
      "replyDate": "2023-07-10T00:40:08.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "84659fdc-d1f9-4885-8f6e-2c17b3e6e9e8",
      "author": "Stacie Johnston",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWF_jIz5Uiim4UbORrscI8RP-C8yXG-mkX_GlEizEoa-Oo3beY=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Excellent customer service, very friendly and helpful would definitely recommend!!",
      "date": "2023-04-22T15:01:32.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Stacie, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! We are thrilled that we earned your recommendation.  Give us a call at (518) 621-0691 or stop by the office if you need anything!<br>",
      "replyDate": "2023-07-10T00:40:08.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "cb1aa6f4-f185-4ac7-bb07-78b6854d5e8d",
      "author": "Amanda Schumacher",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV6uMXMc003WV77G0QB1TKMTj0V45gZEaLEoSq7JV7YB6L91MsEuw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I had a lock that needed to be changed because I lost the keys and the manager was happy to help me get the lock off and it was changed and only took about 10 minutes!! Great service!",
      "date": "2023-04-21T18:12:21.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks! We're so appreciative of your excellent rating, Amanda! We are here for you if you need anything.",
      "replyDate": "2022-07-10T00:40:08.000Z",
      "tags": [
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "1137b42a-4428-416c-af71-f27e7c28f24b",
      "author": "Chris C",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLgw1O9R1cOaQuAkSaPFoHFw5PMSvtcd6S8lZX6xuYoxaF3Jw=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Great people doing a great job!",
      "date": "2023-04-21T15:24:19.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Chris!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (518) 621-0691 or stop by the facility! ",
      "replyDate": "2023-07-10T00:40:08.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "fc48e726-64d5-4c4c-bcc9-45b4f3b9a069",
      "author": "Amadou Maiga",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJFtey1NCLGZuu6E0KI14ycf8rBBlYjA9zOqNCClVaM9YSICQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very Helpful throughout the booking process…..",
      "date": "2023-04-20T19:15:51.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Amadou. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.",
      "replyDate": "2023-07-10T00:40:08.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "60c4e0ad-6ab0-467b-9b73-f02fd9ac1f22",
      "author": "Michala Childs",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJB4lu8pS2SKwDNXFEIkVRz4Nk82KBuSa4q630jtE7bhzNPKg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I spoke to Sally on the phone and she was helpful and kind.",
      "date": "2023-04-19T19:17:58.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Michala. Thank you for the review. We're so glad Sally could meet your storage needs. Please stop by the office if you need anything!",
      "replyDate": "2023-07-10T00:40:08.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "f677bc26-29fa-4260-96b8-892bb9b3d011",
      "author": "Cathy Parron",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVFtmitgk0fi7nYR-8EaMUYq4sh6rpojQrwmu99zH_H1jX7dAO4=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very easy to reserve on line and pay on line. Everything was ready when I arrived very easy access to the gate with digital entrance. Very clean and the staff very friendly and helpful. I highly recommend this company.",
      "date": "2023-04-16T17:58:46.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Cathy, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Call us at 888-storage whenever you need us.",
      "replyDate": "2023-07-10T00:40:08.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "1655192a-c9f6-487b-b859-5231511aca54",
      "author": "Scott Granger",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ1DATtKGMpetC7otAAhjPa12SNT9sZ4qUJ9GHfncTmH6YmiA=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Great staff easy process. And gate/ camera protection. All around pleasant experience",
      "date": "2023-04-14T17:16:09.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Scott! Thank you so much for the positive review. We are glad you feel good about storing with us. If you ever need anything don't hesitate to call us at (518) 621-0691 or stop by the facility! ",
      "replyDate": "2023-07-10T00:40:08.000Z",
      "tags": [
        "staff",
        "access",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "84c77d1c-b262-4e87-adfd-d0a93fc9cfc6",
      "author": "Corey Welch",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIEQ5y12AVJjeLvjxWSyakcB3MXe0Key3fzONcf6ssMr-Nrkg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great customer service and quick and easy",
      "date": "2023-04-14T17:10:02.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Corey!Thank you so much for the positive review. It's great to hear our team was able to provide you with the customer service you deserve! If you ever need anything don't hesitate to call us at (518) 621-0691 or stop by the facility! ",
      "replyDate": "2023-07-10T00:40:08.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "4978940c-c013-42d6-80fc-23213e6364b2",
      "author": "Megan Lynch",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKmKigfY6VbntO7zCDKoz1AArqmFrizs5tQjiWsox0iQPEKfg=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Sally helped us so quickly and efficiently, and was so personable! Very kind. :)",
      "date": "2023-04-13T19:25:52.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Megan! We're happy Sally was able to provide a smooth rental experience. You can reach us at 888-storage if you need anything.",
      "replyDate": "2023-07-10T00:40:08.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "acded047-48e4-473b-89d5-dc824f6f3c42",
      "author": "E T",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIjil9NwHvX5DTKop2JoMKxyQ-vtywMomwve8ZJiLb7bkS6MQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sally is amazing! Customer service was fantastic. So glad we went with these guys!",
      "date": "2023-04-13T14:37:08.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the positive review, Ellen! We are glad you had a great experience with Sally. We're always here to help with any of your storage needs at 888-storage.",
      "replyDate": "2023-07-10T00:40:08.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "152ae049-fd47-49a3-a453-be8e138109ea",
      "author": "Alyza Alger",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWZjrRrTNYakn1jUGA8AIcLgo2UAiOkfB8MW8M7048oT91c4HLhDg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The lady there was so nice an helpful. She answered ever question that I asked I would definitely refer to friends",
      "date": "2023-04-13T10:36:17.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Alyza. We're glad our team was helpful and able to answer your storage-related questions! Our team is here to serve you, so give us a call at (518) 621-0691 if you need any future assistance.<br>",
      "replyDate": "2023-07-10T00:40:08.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "113681c0-6da1-496e-9678-d00e745c5b36",
      "author": "Jay L",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVJigoOye5eGKhk3GYf-ujOZPwEY1BGvCeBF3ld1kzPe3s8ac95NA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-04-11T00:48:46.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team works hard to keep our facility clean! Thanks for noticing!",
      "replyDate": "2023-07-10T00:40:08.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "478468e5-2890-4114-a60b-ccbb6ce17d8c",
      "author": "Quinton Price",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV7AOi0qTgTZ1Qf4WhUjokPqdlumJm28pTkR9FPTa5tBep7Abkj=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Have been here since before they bought the place… NOTHING BUT GREAT THINGS have happened since they got the property!!",
      "date": "2023-04-08T16:51:31.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your feedback, Quinton! We love to hear that our customers are happy with Extra Space. Please give us a call at 888-storage if anything comes up! <br>",
      "replyDate": "2023-07-10T00:40:10.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "1dd78154-f5c3-414c-b1a0-a9deba0e9486",
      "author": "Reilly Magin",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXJ7ONqirTzDv8kxOy0VmFXAENfBa5S9IejSQfDjcBSBtVVjGhj=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-04-06T20:03:09.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We appreciate your rating Reilly! We work hard to keep our facility in tip-top shape for our customers. ",
      "replyDate": "2023-07-10T00:40:10.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "7b8bbcf0-b7a2-4729-8e4a-1e40433e0c76",
      "author": "John McCain",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLUZKof3VnseV1tzJpcGRyrlMJ_Ig4mYGUaBFIFUUTHvBpbEw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-04-06T00:03:50.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team appreciates your rating, John. Thank you for being a loyal Extra Space Storage customer!",
      "replyDate": "2023-07-10T00:40:10.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "35e72c9f-5873-4039-b89a-b73cb7b761ff",
      "author": "Cio",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWQHi5OGBhSmvtsseBzLSDBwls9DV2Q3W56ZzR_J87V6gtqDz7Z=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Absolutely wonderful experience, 100% recommend. Very friendly people and very nice service.",
      "date": "2023-04-05T01:51:23.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Cio, thanks so much for recommending us! We are thrilled to hear your experience was wonderful. As always stop by the office or call us at 888-storage if you need anything. ",
      "replyDate": "2023-07-10T00:40:10.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "50ab4dd3-41af-4509-ac99-52fc25a7fc8b",
      "author": "Anthony Hernandez",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL2UfYgwoq4DWEDz-kAMF_8HnqAwjf1ES11dBkRZkizFjaKbA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Both of the girls at work there are phenomenal.",
      "date": "2023-04-01T16:33:26.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Anthony, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (518) 621-0691 or stop by the office if you need anything!<br>",
      "replyDate": "2023-07-10T00:40:10.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "64d61a01-2446-46b9-99a8-ad5c2842db30",
      "author": "Michele Grimmick",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV1hX60RYwUtMrrD_KJX1k0sYQzY1Xl67wfCY_wa-xnMAi6Uq_o1g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-04-01T14:31:57.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Michele! If you need any assistance the future feel free to stop by or call us at (518) 621-0691.",
      "replyDate": "2023-07-10T00:40:10.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "9fe7d3cd-059f-491a-a303-33bd0f05466f",
      "author": "Elsa Carrillo",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUwA3cs2JJm93VWrZg2TTkrnd6tyqJCdLL3V6eCIgoxsk0IxE0=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Excellent customer service always helpful with concerns and questions very good great ladies to work with",
      "date": "2023-04-01T13:56:24.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the review, Elsa! We are so happy we could meet your storage needs at Extra Space Storage. Don't hesitate to reach out to us at 888-storage if you need anything!",
      "replyDate": "2022-07-10T00:40:10.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "94260c9c-0751-4030-acad-f56634eaed31",
      "author": "Ky and Gees channel123",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVey81F31V69dN9_yaOx6Ae4uJFRNNVfNPLy8lmLGLlTKgwYyuz=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "VERY NICE AND HELPFUL",
      "date": "2023-03-30T21:46:18.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Ky. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!",
      "replyDate": "2023-07-10T00:40:10.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "53b65a77-a8ff-4989-b780-c0d450ec8d17",
      "author": "John Dickey",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWSHquSxVkP6aUfF2FP_tyiv0V9xPyfjCnFVtD4rWGF0edjd1Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I got locked out of my storage unit. I was already having a terrible day. I just wanted to get into my unit. I drove over to the office in a fit of rage. The lady there was amazing and before I knew it, I was laughing. She got right up to open my unit. Gave me a new lock and sent me omw. Definitely in my opinion a 5 star experience.",
      "date": "2023-03-19T14:24:42.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We think our team is great too! Thanks for the positive review, John. We're glad she got right up to open your unit, gave you a new lock, and sent you on your way. Feel free to stop by the office if you need anything! ",
      "replyDate": "2023-07-10T00:40:10.000Z",
      "tags": [
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d906c574-32df-4007-a3db-5063165d568e",
      "author": "Jennifer Chaplin",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKyXtyqm7O7oKl5f47YmQd7bTKtI_owSVGvqW8equJyOskumQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Don provided excellent service.",
      "date": "2023-03-17T18:08:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the awesome review, Jennifer! We work hard to meet the expectations of our customers, and we're happy to hear Don hit the mark for you! Don't hesitate to stop by the office or contact us at (518) 621-0691 if you need anything.",
      "replyDate": "2023-07-10T00:40:10.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "629437d8-03e2-4ea2-853f-87b39ddd096e",
      "author": "david hummel",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ-aQJcF7c6cqYMp82LC9iDkySJaKuBFLifednSV9TaFE1gUg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Super helpful staff",
      "date": "2023-03-13T19:02:00.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi David, thank you for your review. We're glad our team was able to help! Feel free to stop by the office if you need anything! <br>",
      "replyDate": "2023-07-10T00:40:10.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "58e80280-b9cb-4b2b-9e2e-cd716192f5c6",
      "author": "carolyn gray",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJBklhRv0OdYwKvXNzaqhvVGf9Ffw_EGN9XQQaJZe3Tg4HYsg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sally was very helpful",
      "date": "2023-03-11T20:04:54.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Carolyn. We're glad Sally was able to help! Our team is here to serve you, so give us a call at (518) 621-0691 if you need any future assistance.<br>",
      "replyDate": "2023-07-10T00:40:10.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "6733adae-15b3-494d-820e-ecbfc654a3a0",
      "author": "Sam Grier",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIWJMiEtFzL3Rk4seh8JyPGDUZTWr3D7ZCYPa5zqLmREWXvXuGI=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Shopping around for units cause we need the space in our house.\n\nCame around and was shown around by Sally. Was very helpful, clear and concise on how everything went and was managed.",
      "date": "2023-03-11T17:58:45.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Peanut, thank you for your review. We're glad Sally was very helpful, clear, and concise on how everything went and was managed. Feel free to stop by the office if you need anything! ",
      "replyDate": "2023-07-10T00:40:10.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "fcfda1aa-95de-4f38-8259-8c67d710992f",
      "author": "June Pope",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJaXaY1EtFcKaK4fRi0K1LhtWjVHdO-cVg-AXLAdCbMGNo6gw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-03-10T23:13:29.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Wow, thank you for the 5-star rating June! We are grateful for customers like you. ",
      "replyDate": "2023-07-10T00:40:10.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "6419d2d1-25d6-41e1-bdff-0b5ef8cca7d3",
      "author": "Ben Kahn",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLQIkdh9Db9zLVhYUbKI7t3Dya8zPNb_mB-tQ6AQ0XkG1mB-A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-03-03T17:57:42.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Wow, thank you for the great rating Ben! We are so happy you had a great experience with Extra Space. ",
      "replyDate": "2023-07-10T00:40:10.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "5a7a5570-ecfe-4c07-bb69-2ba3af83fd9b",
      "author": "David Jones",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKar0yXNs3y-C8x4VZvNN5vVtt2gAsMzOtJnuHQGDiak7r0RA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-03-02T10:08:29.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the fantastic rating, David! We are so happy you had a 5-star experience with Extra Space. Don't hesitate to give us a call at (518) 621-0691 if you ever need any help with your rental. ",
      "replyDate": "2023-07-10T00:40:10.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "5515f337-2def-4289-94d1-5280ce957e61",
      "author": "Tara DeWaters",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUrnMBux5zx8SEg1o2ZkTfyKqIYqPagpMDa-lrLDrTjyHx3mqZXLg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sally made this transition into a positive situation from what could have been a negative experience.Thank you for going above and beyond to meet my needs and lift my spirits.😊",
      "date": "2023-03-01T22:17:43.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Tara. Thank you for the review. We're so glad Sally could make your storage experience positive. Email us at customerservice@extraspace.com if you need anything!",
      "replyDate": "2023-07-10T00:40:10.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "6e349639-91d3-48f6-ac92-1c3493975ac0",
      "author": "Kevin Schroder",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJGfWA_ALGtKfcd1B8PTbc6kU1t4IFgqFKm_1thkmerEt3KTw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Quick and easy rental. Didn't even have to go in.",
      "date": "2023-02-28T17:17:50.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Kevin! We're happy we were able to provide a smooth rental experience. Don’t hesitate to call us at 888-storage if you need anything. ",
      "replyDate": "2023-07-10T00:40:10.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "8c82573e-b421-4eaa-a273-fb65adace867",
      "author": "Charlene Mott",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ_Qa0bz62bzqhSVu2R8wB8q4RhA10rS3NJaJaDM-219tztmw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-02-27T15:04:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks, Charlene! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (518) 621-0691 if you ever need anything.",
      "replyDate": "2023-07-10T00:40:10.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "72408a4f-8103-4049-a0d6-a3908a677c95",
      "author": "Steven Carney",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJNQOAuiBk5YkPT03KH4kRwawoTsPNPaL0Jbdp6KGrh5qkYYQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Don was very helpful. DON'S EXCEPTIONAL PROFESSIONALISM, UNRELENTING PERSEVERANCE, AND LOYAL DEVOTION TO DUTY REFLECTED CREDIT UPON HIM AND WERE IN KEEPING WITH THE HIGHEST TRADITIONS OF THE EXTRA SPACE STORAGE SERVICE. Thank you Don!",
      "date": "2023-02-25T23:07:38.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Steven! It's wonderful to hear you had a positive experience with us and that Don was helpful and professional to work with. We want you to know that we are here to assist you with any further storage needs! Give us a call at (518) 621-0691 if anything comes up!",
      "replyDate": "2023-07-10T00:40:10.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "9cdae8e2-9006-41a6-be10-981154b57971",
      "author": "Cynthia Richichi",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIPNF5HCK_Ci5tk6WCQx7qGsDmTHkV3_POLpqkM6uKOF-PB1w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The lady I spoke with was very nice, knowledgeable and helpful\n\nI just finalized my unit and Sally was very very helpful!!!",
      "date": "2023-02-24T18:06:24.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Cynthia. It's great to know our team has been nice, knowledgeable, and helpful! Our team is here to serve you, so give us a call at (518) 621-0691 if you need any future assistance.<br>",
      "replyDate": "2023-07-10T00:40:15.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d4628365-09e1-4060-a2e8-f3a48f037387",
      "author": "Cake And More",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLmszwfcSLDMMFFOQdNdAU_5moQeGp6VPEmkBr0dGRFFZ9I8Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-02-18T05:21:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the 5 - star rating Cake! We are so happy you had a great experience. If you ever need anything feel free to call us at (518) 621-0691.",
      "replyDate": "2023-07-10T00:40:15.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "7de58504-e47d-439d-9c6d-1b2a4cb14593",
      "author": "Chanell Johnson",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU8_-jrxOF-Vp8DfFZh8xcCGAzNfzVq_GbgQhgUuAzAgoHO4uzb=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2023-02-17T23:20:53.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Chanell! Please let us know if there's anything else we can do to assist you with your storage needs. ",
      "replyDate": "2023-07-10T00:40:15.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "15606a6a-eb38-4223-827f-b1dd99988681",
      "author": "Hayden Schoonmaker (HayPanda)",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWRBQfIPH7-oVQSNi-J8mOlT-HpuPxVZuMseJVolZXYcR2g-v7x-A=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "The new manager on site Sally was SUPER helpful! Answered all my questions about renting a unit and made the experience quick and easy.\nWould give her 100 stars if I could! Every storage place needs their own Sally!",
      "date": "2023-02-17T15:45:37.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Hayden. We're glad Sally has been super helpful and that you were met with a quick rental process! Our team is here to serve you, so give us a call at (518) 621-0691 if you need any future assistance.<br>",
      "replyDate": "2023-07-10T00:40:15.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "b567ad77-f1b1-4beb-90fa-479b51e162ec",
      "author": "John Powers",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKhFNENpKS0XSMeaYGBBMubmvlx67roRf0cqBa49XAGqb4HsQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Customer service has been great since the first day. I have started my rental agreement with them. The facility has been updated since the last owners. It is a facility that you can guarantee the safety of your belongings while storing them. No questions asked.",
      "date": "2023-02-10T20:03:56.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi John!Thank you so much for the positive review. It's great to hear our team was able to provide you with the customer service you deserve! If you ever need anything don't hesitate to give us a call at (518) 621-0691 or stop by the facility! ",
      "replyDate": "2023-07-10T00:40:15.000Z",
      "tags": [
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "350c8f38-3a0e-4942-a908-b6a06caac610",
      "author": "Mar Bushey",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVphwBuJHREMUsbY_xv20XVjzELbZ00Kyw3nrCvK7-oOZZluMlulw=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2023-02-01T11:35:22.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team appreciates your rating, Mary. Thank you for being a loyal Extra Space Storage customer!",
      "replyDate": "2023-07-10T00:40:15.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "4da71eca-7fea-4f8e-a6f1-93df4f4ec37b",
      "author": "Andre Lawson",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIDLL46HSmTiku8nDsBJ-G69vnIdwwwadkgL3i3b-J9pz445Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-01-31T19:45:37.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Andre, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
      "replyDate": "2023-07-10T00:40:15.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "98f55863-7813-4b8e-9c3a-a564c50843bb",
      "author": "Voice O",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLiYqI5AQl1Ywt47LRNuftswLLV4CQ16tcAowvDOz8GrKZ27Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-01-29T18:04:54.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Wow, thank you for the 5-star rating Voice! We are grateful for customers like you. ",
      "replyDate": "2023-07-10T00:40:15.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "6e99eb2d-1f36-4074-a195-750cb8270c3d",
      "author": "ariel fleischman",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUz1upunwpqt2xRP1ztAhC32WJsFKmeyAuNn6y_nEErfiIrdvqFOg=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2023-01-20T15:22:25.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Ariel, thank you for your 5-star rating! We're so glad you had a good experience with Extra Space. ",
      "replyDate": "2023-07-10T00:40:15.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "bb4d32bf-9bb2-47bf-8e10-ffe3e8f7c805",
      "author": "Ya boii Nard",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVl5RYVhIGpOcJTH-aXj44ArebBs6GGQZczNdCqmphSY2H8VVOn=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Nesie did a very good",
      "date": "2023-01-11T21:09:32.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Ya. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!",
      "replyDate": "2023-07-10T00:40:15.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "15abbc4c-558d-4a02-8bfa-9b7ccb55e1a1",
      "author": "Amanda Wescott",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI3oehhFj25VLu9VJnBpJMrsXeFi5kPfW2weRto5TF-c1ZqAw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Nesie is amazing. She helped my family figure out a way to keep our unit and my kids to keep their stuff. She is very friendly and super relatable and under standing. My far the best manager this location has had!!",
      "date": "2023-01-10T22:16:41.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Amanda, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Nesie! Please stop by the office or contact us at 888-storage if you have any questions! ",
      "replyDate": "2023-07-10T00:40:15.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "53144d33-835a-4068-8a40-0af80ffc6c99",
      "author": "Lynn Migliore",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocILBMCWyCBnsY5QrMWY6c-fhoL1xvu9si-5pvMAOIriYTzMpQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Excellent service.  Onesie was a pleasure to work with and extremely helpful to all my needs",
      "date": "2023-01-09T21:24:41.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Lynn. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.",
      "replyDate": "2023-07-10T00:40:15.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e85e14b8-b910-459e-86aa-cf889ac984ed",
      "author": "Dawn Demorato",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLTWDGvai4487ySjoq_-02kLvg0Q1jAVYk3hBMcYHZiYVfuMA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Nesie did an awesome job for me today. I will recommend this place. They were very helpful",
      "date": "2023-01-09T18:47:53.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Dawn. Thank you for the review. We're so glad Nesie could meet your storage needs. Please stop by the office if you need anything!",
      "replyDate": "2023-07-10T00:40:15.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "11018ff5-2e5a-4caa-9a5f-1b81b7397744",
      "author": "Kyle Swartz",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIdbJXngvTZimUvGv-iDnm2XXWzygSArQIFV8RWPQ5ExlsZhA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Extra space has been very helpful and accommodating. Friendly and knowledgeable. I will definitely rent here again. I highly recommend.",
      "date": "2022-12-23T18:50:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Kyle! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (518) 621-0691 if anything comes up!",
      "replyDate": "2023-07-10T00:40:15.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "f72ecf3b-8661-491f-97e3-6a4bc91542fc",
      "author": "David Trombley",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIBOHdjuKf8loHcEB_gGki67KZFtvP2wqhZh1KF8Jp_3r6pzw=s64-c-rp-mo-ba12-br100",
      "rating": 4,
      "text": "",
      "date": "2022-12-23T11:06:33.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team appreciates your positive rating, David! Don't hesitate to stop by the office if there's anything else we can do to assist you with your storage needs.  ",
      "replyDate": "2023-07-10T00:40:15.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "7fe69cd5-393a-4b09-af92-b59aa0d6ff28",
      "author": "Jenn Wilks",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIZaP_Xb3L2GRe_CCgZ1giOd-hapeG3tAWkPGLK25_XEqiVsQ=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Customer service was excellent!",
      "date": "2022-12-19T20:42:21.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Jenn, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (518) 621-0691 or stop by the office if you need anything!<br>",
      "replyDate": "2023-07-10T00:40:15.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "8ffa0513-21da-4a9d-925c-12696139ae3c",
      "author": "Ralph Razzano",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWUuomxrwLfsIAZe_hxeeafquHYoD_38h9J_7hVJJx31sIJRq2EIg=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Good price, helpful employees",
      "date": "2022-12-15T23:45:35.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Ralph. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!",
      "replyDate": "2023-07-10T00:40:15.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "c5d89cea-cc5a-461c-9ca3-301be57284e6",
      "author": "James Garner",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWoRqddWDETalk2L51aJD6YF-phz8XhbXVwA9r3-Oo5f4KPAW0=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-12-09T19:45:39.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the fantastic rating, James. We are glad we were able to meet all of your self-storage needs.",
      "replyDate": "2023-07-10T00:40:32.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "5a917c30-5d79-4a7b-b466-e19e30423912",
      "author": "Paul Daniels",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIDxAvPeElRo-00vHWjCHb42ALQOcrcAOBpP9zvJebNybG6Tg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Extremely friendly and helpful staff",
      "date": "2022-12-09T17:31:14.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Paul, thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, helpful staff, so we are thrilled to hear that you had such a positive experience renting with us! Stop by our office if you need anything in the future! <br>",
      "replyDate": "2023-07-10T00:40:32.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "88d9f896-df92-4ae0-a45d-95ebf750d773",
      "author": "Columbus Buish",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWo8PTJyADTp9vXMbKXhuoyIfunIZPywpfjuwTd_7eDGzx6Zimt=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I had great and positive experience with customer service! A great place to secure your extra valuable items for short or long term storage.",
      "date": "2022-12-07T00:12:00.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Columbus. Thank you for the 5-star review! We're so happy we could help. Please let us know if you need any assistance or have any questions. We are always available at 888-storage.",
      "replyDate": "2022-07-10T00:40:32.000Z",
      "tags": [
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "fb938583-3753-4d12-9f71-f974f50ea517",
      "author": "VanHalenfan5150",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIGEAdinfmXXF_7y3MKGiMTrjsXanC7phFHx8HTBPSiF7hvyFU=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Service was very friendly and extremely helpful",
      "date": "2022-11-21T23:58:55.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Vanhalenfan5150. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.",
      "replyDate": "2023-07-10T00:40:32.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "6f9517e1-8655-4251-97b0-1b667bd219b1",
      "author": "Annakay Broderick",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJVcFe4jXD34VdAedLk2_6yMtFI7QOEwXITSmzh2AqUkVL2Mg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Jenn was very nice and efficient. She so helpful with my questions and understanding despite my circumstance. Love how friendly the workers are and helpful",
      "date": "2022-11-18T21:03:17.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Annakay. It's great to know Jenn was nice, efficient, understanding, and as helpful as can be. Our team is here to serve you, so give us a call at (518) 621-0691 if you need any future assistance.<br>",
      "replyDate": "2023-07-10T00:40:32.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "c29c011e-a099-4eab-8bf8-836c75826615",
      "author": "Jilly Rock",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIWm6UzVg7ZjOSaWI9YC_VgG0BJs7-d_0Bdxuvh1zLGUePR_w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-11-17T22:58:58.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Jilly, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
      "replyDate": "2023-07-10T00:40:32.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "a18da88c-a368-40c7-835d-0f4f8cb9f38d",
      "author": "Kaylyn Stubbs",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLbs7avz91-2_T6tYlceinQ28Ol6-cQVmW467aRNddhfuz7TQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Jen in cohoes ny is literally the best with customer service I definitely recommend extra space storage!!!",
      "date": "2022-11-17T15:02:41.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Kaylyn, thank you for recommending us. We're glad Jen is literally the best with customer service. Don’t hesitate to stop by the office if you need anything. ",
      "replyDate": "2023-07-10T00:40:32.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "1f1c7787-aa7e-430c-99eb-7b1773a0654d",
      "author": "Jennifer Constantine",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXUECC_eg0ziBa9YUPuu_sUJaSiAgeioWOM9ubKtYTSTbNUkL8=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The NEW manager, Jennifer is Wonderful! This site has had its fair share of changing hands and policy changes etc. They brought on a smart, friendly, capable lady who is polite but does what needs to be done. Explains thoroughly and is clear and precise, while remaining friendly and courteous. ( unlike some people before) .\nI do hope management realizes they made a great hire and Jennifer will stay on. Retention makes me feel better about my things being stored there.  Much more professional feeling.  Great move.  Here’s to more positive outcomes.",
      "date": "2022-11-16T23:59:56.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We think Jennifer is great too! Thanks for the positive review, Jennifer. We pride ourselves on having a friendly, courteous staff, so we are thrilled to hear that you had such a positive experience renting with us! As always stop by the office or call us at 888-storage if you need anything.  <br>",
      "replyDate": "2023-07-10T00:40:32.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "a1ba7ecf-1df6-4d40-8e80-8984f2089867",
      "author": "Audrey riggs",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV_MoaRNstUmlEn4ZHioUTtmST9siqQaJFx8zqbD1Pz-EC9_0fW=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Jenn and Fred were great and so helpful! I’m so thankful they were able to help me out and give me a good experience",
      "date": "2022-11-16T23:19:30.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Audrey. We're glad Jenn and Fred were able to help give you a good experience! Our team is here to serve you, so give us a call at (518) 621-0691 if you need any future assistance.<br>",
      "replyDate": "2023-07-10T00:40:32.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "6a6316ec-d524-4269-bece-af3ea1797d24",
      "author": "Taylor Sicard",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIN2NEKGP9JCQRhqvtQJ5x2GkpKngJfAUQqYe_yvOL4RfvvsA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-11-13T05:32:33.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Taylor, thank you so much for the great rating! Stop by our office or give us a call at (518) 621-0691 at any time if you need assistance or have any questions.",
      "replyDate": "2023-07-10T00:40:32.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "7d55e71d-de9c-4050-b467-fa61f0dd78c6",
      "author": "justin savoie",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKCOC1d2gXaI2S8MPQ5kSs3WbrbZPqCCnOAM4YBvmDKD_Za8g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Good customer service respectful",
      "date": "2022-11-12T14:36:18.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Justin, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (518) 621-0691 or stop by the office if you need anything!<br>",
      "replyDate": "2023-07-10T00:40:32.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "f6eca368-d8d2-4866-a5e4-e3a86a033c78",
      "author": "Michael Scensny",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKvsvb-NCPI0ikVcmQ7ZnUGDD61gkfNonJ8Oqo1PwP8-QFOkQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Stopped in to just acuiure about a unit because on sick and tired of getting clubbed like a baby seal at well let's just saying unnamed location... Regardless the super sweet knowledgeable manager Jenn that's right TWO N's lol helped me and pointed me in the right direction and could not ask for a better experience with extra space storage and there wonderful and helpful manager Jenn. I look forward to doing business with them in the soon future!!!",
      "date": "2022-11-12T12:17:38.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, Michael! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please stop by the office or contact us at 888-storage if you have any questions! ",
      "replyDate": "2023-07-10T00:40:32.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "b450e33e-7905-4b83-930a-3241e96a35c4",
      "author": "Cynn TV",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVSj-Q6XaXRQjDosGQNuP-PAFi2jopsI8ERIYw4bRgA41eDWg77hA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great experience, Jennifer was very nice !",
      "date": "2022-11-08T21:35:49.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Cynn. Thank you for the review. We're so glad Jennifer could meet your storage needs. Please stop by the office if you need anything!",
      "replyDate": "2023-07-10T00:40:32.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "762e5266-9121-470f-a072-f6feeca812f6",
      "author": "D L",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUUTI4d8hILQiIhdgqSqN-2H8N2ElD7bBuOajwsEAvtxkP9QCF48w=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Jenn, at the Oliver St. Cohoes location was so helpful, courteous and got back to me in a timely manner. Helping me with a special circumstance and did her best to accommodate me. I am thankful.  Great place!!",
      "date": "2022-11-05T18:48:42.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello D, thank you for your positive rating! It's wonderful to know Jenn at our Oliver St. Cohoes location has gone above and beyond to meet your storage needs. We know our customers value clean and affordable facilities so we do our best to provide that. Please stop by our office or call us at 888-storage if you have any questions. ",
      "replyDate": "2023-07-10T00:40:32.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "fa06ed5d-9e0b-4490-b68b-ca07c53b4082",
      "author": "Valerie Jefferson",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKZQIqUcGBEJh5GjT3jv8adkoFjOWDFLmXteKJ_NZEEm8spQQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Good morning, Jen, the manager was very helpful, knowledgeable, and courteous. She explained everything in detail and answered my questions. Thank you Jen for making what is a stressful move to an easy and comfortable and stress less experience! May God bless you!",
      "date": "2022-11-01T14:31:03.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for taking the time to leave your review, Valerie! We're so happy to hear Jen was helpful, knowledgeable, courteous, and able to make your rental process easy and stress-free! Give us a call at (518) 621-0691 if you need any future assistance.",
      "replyDate": "2023-07-10T00:40:32.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "6c4a5a54-862f-4e58-ae17-b21d7d3a53e0",
      "author": "Rusty Zeigler",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUZord9pYF3W-dENjB64srhI0Xj6ebrJnGZG2Djy28gwPgvIYhP0Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-10-28T17:59:59.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the 5 - star rating Rusty! We are so happy you had a great experience. If you ever need anything feel free to call us at (518) 621-0691.",
      "replyDate": "2023-07-10T00:40:32.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "6c000129-ce4d-4bf6-a1ea-1a8319fd2512",
      "author": "Venessa Colon",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIHwbkPhCGB12n2glT6t4MycNq6_jrHN5-pxpOC-9YkSy4ofw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Excellent customer service",
      "date": "2022-10-28T15:09:01.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the awesome review, Venessa! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (518) 621-0691 if you need anything.",
      "replyDate": "2023-07-10T00:40:32.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "1f7b364f-18f0-49d9-9d7a-4f3c6b6d339e",
      "author": "Mason Weber",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWqxhukUwVx4B_MNe_3vf9QoHThUNCr4glfNTkL3qd_0yL3jvoy=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Awesome service Shorty's fire",
      "date": "2022-10-25T19:13:16.000Z",
      "verifiedTenant": false,
      "featured": false,
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "595f1dd9-d36f-4e51-abfd-96042803fd7d",
      "author": "donna phillips",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIIcw2QYdPEpesqA_5yD6OeM5nj4yCr5Y1zKSRku7TMUPwWwA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Friendly, helpful staff. Had a unit available and was able to apply and gain access in less than 30 minutes.",
      "date": "2022-10-12T16:26:32.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Donna!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (518) 621-0691 or stop by the facility!",
      "replyDate": "2023-07-10T00:40:36.000Z",
      "tags": [
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "7adad455-6e5c-42e4-be87-b5bf3d517857",
      "author": "Dennis Evans",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK4eCiNnmRLlZWsR0A9q-XDT4S4PjYwLr_twW0ADVKYeI1p-w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kala is the sweetest young lady and so helpful, she did everything she could to help my mother in her time of need and I can’t thank her enough",
      "date": "2022-09-06T14:23:45.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Dennis. We're glad Kala was able to help! Our team is here to serve you, so give us a call at (518) 621-0691 if you need any future assistance.",
      "replyDate": "2023-07-10T00:40:36.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "b4020564-89ee-4fbf-b060-8ed68fa975ad",
      "author": "Conor Flynn",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVl3Gz7dJcB00hF4L_UZ860BuCIWKPy1EWRK8aUfiCbnayWabBj=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-08-29T14:04:46.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is grateful for your rating, Conor! Thank you for being a loyal Extra Space Storage customer!",
      "replyDate": "2023-07-10T00:40:36.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "a1705fdc-3021-4dfb-87cb-4b70770b9a4f",
      "author": "aleaha harris",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocICZuoeV8bOFGOXIr195udmRNOsnyvVDuQ-FOn2dwJ4d9y8PA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-08-21T17:43:54.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the 5-star rating Aleaha! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
      "replyDate": "2023-07-10T00:40:36.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "441bdbe5-a4b9-4243-bf26-199e5ba6a5ae",
      "author": "Joey Dunn",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWXRWgkW6AvvpPaIE62ZxSn8t0rcSsfduAziUYr80pS-EuuchtJ=s64-c-rp-mo-ba12-br100",
      "rating": 4,
      "text": "",
      "date": "2022-08-17T00:13:30.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for leaving a positive rating, Joey! We are happy to hear about your positive experience with Extra Space Storage.",
      "replyDate": "2023-07-10T00:40:36.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "f3313b74-2ea5-475b-ad5e-a929efd174c5",
      "author": "L K",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKOqJPl4-U2xm8dg479r8-Ci4rgLTVraHKtjGABSZyky9AVGA=s64-c-rp-mo-ba12-br100",
      "rating": 4,
      "text": "The attendant was very pleasant and nice very helpful. The only thing I found was that going in and out of my unit it was a little hard to see and there was a little tiny step that I almost tripped on two separate occasions and being handicapped that would not have been a good thing I did twist my ankle and knee going in there today looking for stuff and putting away more stuff but I do find that they unit is to my satisfaction and would recommend it",
      "date": "2022-08-12T18:20:26.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi L, thank you for your review. We're glad our team was very pleasant, nice, and very helpful. Thanks for recommending Extra Space Storage! Stop by our office if you need anything in the future!",
      "replyDate": "2023-07-10T00:40:36.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "51f2f53f-73c2-44eb-9b90-559ceb88e427",
      "author": "Megan Bise",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIte7NMhm0VUZlNnPw5NO7pE57ohLhr2ViFQSioanIi9Gu-f0OY=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "",
      "date": "2022-08-10T14:51:40.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Megan, thanks for leaving a rating! We're grateful to have you as a customer.",
      "replyDate": "2023-07-10T00:40:36.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "7e29d0c2-079d-4599-952c-58770f4f2982",
      "author": "Jolene damon",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKricdxsc0CT1p7pc-7v-HgIwW0J8T9pO5-QzL6zglnzcE6KA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": ". Very helpful and made my move easier. Thank you Scott you were great!!",
      "date": "2022-08-05T17:27:07.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the great rating, Jolene. We're glad Scott and the team were able to help! Our team is here to serve you, so give us a call at (518) 621-0691 if you need any future assistance.",
      "replyDate": "2023-07-10T00:40:36.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "cce51112-7a72-47fa-a66e-d6937a8bf879",
      "author": "Alex Riddell",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUi6bWhp0eNDtEe1umPGmkmszVLzS92Ra4nAnBS-JxWedbNAEWO=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Easy to work with, very helpful extremely happy that i went with these guys!",
      "date": "2022-07-28T16:27:26.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your 5-star review, Alex. We are happy you had a great experience. Please let us know if you need any assistance or have any questions.",
      "replyDate": "2023-07-10T00:40:36.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "809ec8dd-75ac-43f0-a6bf-519a7349ae63",
      "author": "Robert Jourdanais",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIypqMDxZ88esChSX1zTa1DSr2RUBWdDSSICELXTgdEWEdTpA=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Just wanted to update my experience with Scott with extra space storage. I’ve had storage there for a year now and when I needed to expand Scott was able to help me get the right size storage shed for my needs.   Then I felt I was spread out too much with 5 storage sheds and wanted to combine all my sheds into just 2,  Scott was able to combine the sizes of the sheds into 2 sheds and save me some money in the process, which I was hoping for by combining them together. Thanks to Scott for all the great help and saving. Muchly appreciated.  Thanks! Rob!",
      "date": "2022-07-24T20:54:02.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Robert! We're committed to providing excellent customer service. We're glad Scott was courteous, informative, and detailed. We're so happy to hear that your experience with the access and cleanliness of the facility has been positive! Stop by our office if you need anything in the future!",
      "replyDate": "2022-07-10T00:40:36.000Z",
      "tags": [
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "101c6153-4562-4f03-be68-9eb33a7905e8",
      "author": "MikeKirkInk",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUj0T4BjXqyeggx_ZWAnrXVdc_PGadSwaWK8taNVjQWsnaQ_U0=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Can you please give me my entrance code again",
      "date": "2022-07-20T17:58:13.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Mikekirkink, thank you for the 5-star review. Please give us a call at 888-storage to further assist.",
      "replyDate": "2023-07-10T00:40:36.000Z",
      "tags": [
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "76936c87-b584-4096-9250-fa58950d3b2b",
      "author": "M Marty",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW7wTI_cr6SYFG1FrxFjWT1u4AD3PRg9FFT0kS-L9-eKl_RTaLg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The manager is very easy to work with and is willing to explain any concern issue that may come up.",
      "date": "2022-07-18T04:41:56.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent reivew, M! We're happy we were able to provide a smooth rental experience. If you ever need anything, feel free to stop by!",
      "replyDate": "2023-07-10T00:40:36.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "6f2ec311-69ed-4e67-8fea-5fe84da97f8b",
      "author": "K C",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVpu4dtLNhY95UIt_Tnw6mCh71BFgmvlQLIwbAEDk-XCdbIO7YhgQ=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Until we were locked inside for 2.5 hours. Sheesh",
      "date": "2022-07-17T22:31:24.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We appreciate your feedback, REMMUS CARR. We'd love to hear more details on what happened here. Please call us at 888-storage so that we can better assist you.",
      "replyDate": "2023-07-10T00:40:36.000Z",
      "tags": [
        "access",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d16d47bc-165f-435c-b2f3-1bb8a8c18691",
      "author": "N Marti",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXVNnTwgfEO5Ebjdg1rTqBp6PMvBOUSICLQsLrXp7Vg6PNw4vHX=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Just got the unit yesterday and was pleasantly surprised to have received a lock with it.  This is the first time any storage facility has done so over the years of my using storage.  Scott cleared up any questions we had when we got there, and wad courtesy as well as friendly.",
      "date": "2022-07-14T14:57:46.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the positive feedback on your storage experience, N! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Call us at 888-storage if you have any questions or need assistance with your rental.",
      "replyDate": "2023-07-10T00:40:36.000Z",
      "tags": [
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "6ed2225d-c997-4b4f-a5be-d066ec8cc6e8",
      "author": "Keturah Linwood",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWfLKuh6Wf_VcOkUJGn6FTI4V28R5guXlJvO_HDZHPIojRPgDFWJw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-06-18T17:12:25.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Wow, thank you for the 5-star rating Keturah! We are grateful for customers like you.",
      "replyDate": "2022-07-10T00:40:36.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "77519f68-79f5-4976-b9ba-3994abd2f040",
      "author": "Liam Sweeny",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW8U7sjG-RkQWLOyA7X7so2t2cXN-8yJcLd8pJ4YwgD7ovKZHja=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "ExtraSpace was very easy to move into. Super easy actually. I had a space within a half hour.",
      "date": "2022-06-18T14:06:08.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Liam! We're happy we were able to provide a smooth rental experience. Let us know if we can do anything else to help at 888-storage.",
      "replyDate": "2022-07-10T00:40:36.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "3119a8c7-25f0-4f65-92d5-e1277e91da66",
      "author": "Robin Beach",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX3cWd-PsEgGMTAwkSwmRFDYeCtAtdBbO2ITspVYfbnJWQQkChd=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2022-06-13T18:19:49.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Robin. Your rating means so much to us!",
      "replyDate": "2022-07-10T00:40:36.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "4e791f5a-f028-4ddc-a18f-0850a8343486",
      "author": "Shay Eljastimi",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU8c_J5Llhp7yOW1EClcr8TZTPQqBf1LfaUX8IADPCqHAsZWKk0vw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-06-06T20:43:22.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're grateful for your rating, Shay. Call us at (518) 621-0691 if you have any questions or need assistance with your rental!",
      "replyDate": "2022-07-10T00:40:43.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "69bf0e37-3097-47b4-b4fb-8295dd868119",
      "author": "Mandy Mcgarry",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKLsnoc68z9Op7CAzSQQ7jWxnb8bBabJlT0pxvDP3X3A9CkLw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-06-04T18:16:56.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks, Mandy! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (518) 621-0691 if you ever need anything.",
      "replyDate": "2022-07-10T00:40:43.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "9cea1a5b-3d60-4725-8c76-81365ad403d7",
      "author": "Jacinda Brown",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJJEymbUkrzfaDeZ4W00rcyEjvfub2-NQR4XW_eyYMlVYQ3DQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-06-04T16:08:36.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Jacinda! Don't hesitate to reach out if you need anything!",
      "replyDate": "2022-07-10T00:40:43.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "9b1f7757-8b4c-4bef-90c6-f72bc1b5da4d",
      "author": "sarah Anna",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXe7CsQc68rbhmm3_3Hl3QZuSaUih5evtX9atyZ7Qhsi2o_5Ae9bQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-06-03T00:11:58.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Wow, thank you for the great rating Sarah! We are so happy you had a great experience with Extra Space.",
      "replyDate": "2022-07-10T00:40:43.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "0483b62f-9075-452b-af26-a6a11fb31262",
      "author": "Kathryn TeBordo",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXn9t37US75YLXXY6hdmFWqPI5k6DG8ik4x4xHvBvJR5FRfPlyo=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-06-02T21:36:59.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the fantastic rating, Kathryn! We are so happy you had a 5-star experience with Extra Space. Don't hesitate to give us a call at (518) 621-0691 if you ever need any help with your rental.",
      "replyDate": "2022-07-10T00:40:43.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "18d88f4e-883b-4f9b-9f4d-4c85c7fd9bff",
      "author": "Brandi Fusilier",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLRs-ixN7Lax5_VPZEXi7vLB_aNUNswOe6owsZ2syBYIzusBg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-05-27T15:28:07.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is grateful for your rating, Brandi! Thank you for being a loyal Extra Space Storage customer!",
      "replyDate": "2022-07-10T00:40:43.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "359dcf12-5053-4cd0-bcc6-47f274bbf463",
      "author": "DirtyDank Gaming",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXXghiorEoG99JCUF6z0Z2zeT48srEcNBGcqflRVhRcudNWSZ9low=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Lot Manager was super helpful and made getting a unit easy and fast. Good curfew rules in place to prevent theft as well.",
      "date": "2022-05-20T21:54:26.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind review, Jah The. We're glad our team was able to help with your rental process! Our team is here to serve you, so give us a call at (518) 621-0691 if you need any future assistance.",
      "replyDate": "2022-07-10T00:40:43.000Z",
      "tags": [
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "cee708c6-080b-4289-9652-d1c5b5432c68",
      "author": "Tony Chedrawee",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVTjXvqfId6x9f3FM-PN3gmDkQZhinc3Yb0SReWWdRVRLQDasiMcw=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2022-05-17T13:59:14.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the fantastic rating, Tony. We are glad we were able to meet all of your self-storage needs.",
      "replyDate": "2022-07-10T00:40:43.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "781066da-0ac3-44dc-89e8-363d5cdad074",
      "author": "Shani Tolbert",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLDwhvjBjNk5lnds4B2RlffDEQnZZ0qwqg8PZHid6VYHv74Mg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-05-15T16:07:01.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team appreciates your rating, Shani. Thank you for being a loyal Extra Space Storage customer!",
      "replyDate": "2022-07-10T00:40:43.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "9a47ec5c-b13e-4483-be38-ded08e0e9534",
      "author": "Andres Martinez",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ6yh_NHi4qR8UpnbCKZGK2QpQaed8W942jLqxf3N2DnSFxFg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great service Enough space for my pick up and motorcycle",
      "date": "2022-05-13T21:57:23.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, Andres! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Give us a call at 888-storage or stop by the office if you need anything!",
      "replyDate": "2022-07-10T00:40:43.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "dd3e0351-9760-4001-8090-b261efd64cff",
      "author": "Jamie Deats",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUEJi0RMZRLFhCbEdwgpsPyxy62ydJVsvfIvrjFPIUh2qfj1WgU=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-05-12T14:03:47.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Dan, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
      "replyDate": "2022-07-10T00:40:43.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "bdf80295-f8ed-4cee-a427-0332d54e18f7",
      "author": "Riya Acharya",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW_NcsBOTFst2nuKkUc8JOsNYJfaf53II27ky0THD-m5KDBXmk=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-05-07T20:00:30.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Riya! Don't hesitate to reach out if you need anything!",
      "replyDate": "2022-07-10T00:40:43.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b51659a1-5087-4b0d-a71b-c36a7a3b7d0f",
      "author": "Tyler Lenseth",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXj3L9qlLwJhtdDmE2Dct5efeIoTXz7OtptJqppkZBgfVYo8q5lTA=s64-c-rp-mo-ba12-br100",
      "rating": 4,
      "text": "",
      "date": "2022-05-04T00:28:18.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for leaving a positive rating, Tyler! We are happy to hear about your positive experience with Extra Space Storage.",
      "replyDate": "2022-07-10T00:40:43.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "72a0e97a-7fed-4010-a4fc-fc621b534bae",
      "author": "Alberto Borrero",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJNpKzTwtQUgDc6zuAfZfXylHKDK4I98e6W9JBMWlDP5s05ag=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very informative and helpful\nGreat attitude",
      "date": "2022-05-03T19:40:04.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind review, Alberto. We're glad our team was informative and able to help! Our team is here to serve you, so give us a call at (518) 621-0691 if you need any future assistance.",
      "replyDate": "2022-07-10T00:40:43.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "1625104b-2a2c-4c76-89ee-19268a162ce0",
      "author": "Jesus Marcovichi",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWi8Y9bQLvOFCR4jaeSYJ6YOfE0h_lOujnfC7odl0ICUNXMM-WQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Service is fast and very respectful staff, Scott went above and beyond to get the best price and the unit space I was looking for!",
      "date": "2022-05-03T18:22:32.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Jesus, thank you for the 5-star review! We are elated to know Scott went above and beyond to get the best price and the unit you were looking for. Reach out if you need anything, please.",
      "replyDate": "2022-07-10T00:40:43.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "2c2a9e44-54dc-42d8-ab68-608243511d3b",
      "author": "Britney Allen",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV2JB__XCEZoz3O-HW-zZ-U7XlwrrkfOadmcPWfBGaNCIokxw4=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-05-02T16:54:35.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Britney, thank you so much for the great rating! Stop by our office or give us a call at (518) 621-0691 at any time if you need assistance or have any questions.",
      "replyDate": "2022-07-10T00:40:43.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "10b39dd2-f852-46a6-a4aa-d54c04bdd8b8",
      "author": "Dorothy Crawford",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJfyu1vWSaCiSLLGUDdGf_SEinuuhu7nbmnY-w3int8nMRuVQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "A great service provider!!!  Over and above for help!!  Reasonable prices and were professional and accommodating!!!",
      "date": "2022-05-01T00:24:51.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, Dorothy! We pride ourselves on having a professional, accommodating staff with a reasonably priced facility and are so happy we were able to meet your storage needs. Our team is here to help, as always, give us a call at 888-storage if anything comes up.",
      "replyDate": "2022-07-10T00:40:43.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "43c737fa-616b-4804-8ab9-c4d79dff2f9d",
      "author": "Kayla LaFrank",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLbQNMv9MYVtge8xzaXdfp1VN-yFdC15k32mj-BoypZZn1Vsw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-04-29T17:05:13.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Kayla. We're glad we were able to assist you with your storage needs.",
      "replyDate": "2022-07-10T00:40:43.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "55b3583e-ae44-415f-a7cb-bf0d7651ad2d",
      "author": "Ruth Sager",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVVP-2OvkCBuMOWlIO4kC2B68DsehIreF-84lMkNX2GRjOIRIfZ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "They really nice and good they had clean the storage unit before able to use it.  I had a gate assign when I did online and over the phone cuz I was alittle confused when I sign up but  when I arrived and went to look I didn’t like where it was due to the step to go in the storage u it I ask if could get different one and Scott who I spoke to in person were so nice to help change it and do new sign release form. Nice worker who willing to help customer out to see if right size and so. So far got my 5 star for ya.",
      "date": "2022-04-27T15:42:28.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Ruth! We're so glad we were able to meet your storage needs. It's wonderful to know Scott was super helpful with your transfer process, thank you for taking the time to recognize his hard work! You are too kind, Ruth. We are happy to have you store with us! Please give us a call at 888-storage if anything comes up.",
      "replyDate": "2022-07-10T00:40:43.000Z",
      "tags": [
        "cleanliness",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "fcd504bf-6d6d-4209-8e3b-3a37dec7c821",
      "author": "Thomas Raymond",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUtyCuMvd5-f0erz3R4Ic_X6vpcdWN53kmtschkCuhoCaiFWKJL=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-04-25T20:46:07.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Thomas, thank you for your positive rating!  Please stop by our office or call us at (518) 621-0691 if you have any questions.",
      "replyDate": "2022-07-10T00:40:43.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "c64eede8-27b3-4277-9db9-22b4fdba2e17",
      "author": "Giovanna Rae",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXBvHRITksKD7ATPQuvIC-QTQirUr7r7M3XJe6hftioCUIEhRu7xg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very Nice and made sure I got the correct unit, really appreciate how nice and well mannered. This will be my 3rd time using this location.",
      "date": "2022-04-25T17:49:48.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Giovanna, thank you for your review. We're glad our team was very nice and made sure you got the correct unit. If you ever need anything, feel free to stop by.",
      "replyDate": "2022-07-10T00:41:02.000Z",
      "tags": [
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e5f2e93f-ed71-4387-bfa4-adbf1d3fce8e",
      "author": "Jonathan Irizarry",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIqaJ-MAvjx4ehNliX646t8z8BJpsENomWi--z20hyd4F0JWA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Simple and easy process to get a unit ready. Thanks Scott",
      "date": "2022-04-22T21:41:23.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Jonathan!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (518) 621-0691 or stop by the facility!",
      "replyDate": "2022-07-10T00:41:02.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "12203cac-bec0-444c-8c8e-57a725084ba5",
      "author": "carrie vuignier",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK0XgCrHSmXeXzROYAcxYS20BRLlPJU7R3GSEMaL5XdGCA2vA=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2022-04-14T22:09:18.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for taking the time to leave a positive rating, Carrie! Your feedback means a lot to our team.",
      "replyDate": "2022-07-10T00:41:02.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "1f13180d-4f6e-4b81-a6a3-c9c2fc1ab708",
      "author": "Mal Bane",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIotHXObe2-tGB9mcAycT6WsqFl2xXeLeUrhB5UqD3VIHdkFw=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2022-03-26T23:34:12.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled you had a 5-star experience at Extra Space Storage, D! Stop by our office or give us a call at (518) 621-0691 if you need assistance or have any questions.",
      "replyDate": "2022-07-10T00:41:02.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "4023e3a0-d5a3-4756-b5e8-f072bbd3c39c",
      "author": "Sheldrick Junk removal",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJWqoWwY_YEx-CUx4-wKwa8JitQJowiuhZ_lLHFX52x1rNY3Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Scott was excellent to work with good communication with us, very friendly. Looking forward to future business with him. Thank you",
      "date": "2022-02-23T22:35:04.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the great review, Sheldrick Junk! We're glad Scott was excellent to work with. Please call us at (518) 621-0691 if you have any questions!",
      "replyDate": "2022-07-10T00:41:02.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "098a3d2d-08ab-45e9-842d-5bc16738f9a0",
      "author": "Stefanie Leon",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocILZDjvYcaDxNqO2sgFoZPXm89vv3SaDu0Ns2vy-aF-FR36HA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Scott was very helpful with all of the Questions that were asked and he’s very knowledgeable at what needs to be taken care of thank you Scott deff will be back brother…stay warm during this freezing season..",
      "date": "2022-01-16T02:14:37.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind review, Stefchris. We're glad our team was knowledgeable and able to help! Our team is here to serve you, so give us a call at (518) 621-0691 if you need any future assistance.",
      "replyDate": "2022-07-10T00:41:02.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "93ef44d6-1320-4a2a-99ab-80cf7db43020",
      "author": "Cynthia Macey",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIZ5LzwJTs4UvVNR2LUNYiOs_o-y-viOCo1EP7KZP5ekrrG-g=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "",
      "date": "2022-01-06T04:02:25.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for taking the time to leave a positive rating, Cynthia! We're thrilled you chose us for your storage needs.",
      "replyDate": "2022-07-10T00:41:02.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "45602e2a-b6bb-4423-b1cd-f1cc43c87458",
      "author": "Matthew Bousquet",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ4CIHg-te4B6Ayis1rcDaHvJHXSOx8mLFpVHlsI01GLBc7bw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very friendly staff especially Scott he is amazing. Pleasure to do business with.",
      "date": "2022-01-03T21:22:27.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Matthew! Please let us know if there's anything else we can do to assist you with your storage needs.",
      "replyDate": "2022-07-10T00:41:02.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "34f4b109-5a69-4030-8f39-3491dc4879bc",
      "author": "Leo D",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIAMsG6a6KpO649VPtTKRe82ZU3N1n-mIQTyrpMRST_qYqoug=s64-c-rp-mo-ba12-br100",
      "rating": 4,
      "text": "None better for the price plus convenient location for my needs.",
      "date": "2022-01-02T22:01:04.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Leo, thank you so much for your kind review. We know you have many options for storing your belongings and are committed to being the most convenient, fair, and professional storage solution in your neighborhood. Thanks for being a loyal customer! As always, give us a call at 888-storage if you need anything.",
      "replyDate": "2022-07-10T00:41:02.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d088ffdc-4594-4402-bb58-0e61fa263819",
      "author": "Jane MacDougall",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXTfvljdfb0D3mTeiN-bm-ki4TrP_v14STgmY-3PA1pgOz7OpKN=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Excellent prices and very clean",
      "date": "2022-01-01T01:30:08.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Jane, thank you for the 5-star review! We are so glad you are satisfied with your rental rate and cleanliness! We're always here to help with any of your storage needs. Give us a call at 888-storage or stop by the office if you need anything!",
      "replyDate": "2022-07-10T00:41:02.000Z",
      "tags": [
        "cleanliness",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "b0562b7f-3b6b-4fbe-a5be-d79f165e1f14",
      "author": "Jenn Fish",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJaiLzaeQavDYaizAVhZ83plEk3f1bxgI5H_MmonK6NxMUiGg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very clean good rates love it and very close commute",
      "date": "2021-12-29T00:39:59.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Jenn, thank you so much for the 5-star rating! We are glad you feel good about your rental rate and that our property is in a convenient location for you! Please give us a call at 888-storage if anything comes up!",
      "replyDate": "2022-07-10T00:41:02.000Z",
      "tags": [
        "cleanliness",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "a0054003-cb41-4b01-ab53-ed3a144ff9bd",
      "author": "Vicki Hooks",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJl1s2QmActGDdZ5bOzsoVWqjpo1VyQd4DbEpE9Eda7xQ1zag=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Storage area clean. Gentleman very helpful and reassuring. Great experieer\nnce",
      "date": "2021-12-09T21:14:57.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Vicki, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! We're glad our team was very helpful and reassuring. Give us a call at 888-STORAGE if there is anything, we can do to assist you.",
      "replyDate": "2022-07-10T00:41:02.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "a728e448-a587-4250-8776-bcd343e3e96a",
      "author": "Monica Deckard",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXR5pGmDsyGh8ks0P5QkpEAzZyvbaaWREHPYGDUp9NUXCpqd8hc=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-12-01T16:29:41.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Monica! Don't hesitate to reach out if you need anything!",
      "replyDate": "2022-07-10T00:41:02.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "17560fec-8d3b-47be-8bd6-f6a1e7caf5b7",
      "author": "cmoesha ldodge",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJtbv-wn_6lTjWtceg7jo5uNhAlCsbnsDRhx-HyCvUx_EJoaA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Scott answered my questions and got back to me in a timely manner.  He made sure I clearly understood the issue by the time the call was over.  He really took the time to explain to me what I needed to know.  Thanks Scott!!",
      "date": "2021-12-01T01:15:13.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Cmoesha. Thank you for the review. We're so glad Scott could meet your storage needs. Stop by our office or give us a call at 888-storage at any time if you need assistance or have any questions.",
      "replyDate": "2022-07-10T00:41:02.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "e8ce611e-e923-43f6-93a3-7c177e6dc098",
      "author": "Jim Murphy",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ1j0BKdrJpKFeSjKwzk5vOyxu-n53byqgidL7YZpwj2WRHXg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-11-13T16:33:57.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Jim,  thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
      "replyDate": "2022-07-10T00:41:02.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b7e34040-f38a-448c-88f3-0f521b08bf50",
      "author": "Minerva Lashway",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJoy30bGfpW-5bkjKEYJk8FsKQONJFwGQo6c5LU1MssG5CsYw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Always great service",
      "date": "2021-11-13T16:33:01.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Minerva! We're committed to providing excellent customer service. Stop by our office if you need assistance or have any questions.",
      "replyDate": "2022-07-10T00:41:02.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "6b749951-0ee7-4b26-b816-ce397af96824",
      "author": "Tim Flannery",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL180K8aWTCkbP_bi3_jWaqRJIWYx8Y2RBEz7z2Z5CAmsUq7g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-11-10T23:02:04.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the 5 - star rating Tim! We are so happy you had a great experience. If you ever need anything feel free to call us at (518) 621-0691.",
      "replyDate": "2022-07-10T00:41:02.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "653845e8-5fe6-4f0e-b5b2-c8f4981208d3",
      "author": "Ellen Fredrickson",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUKptLUFqYJkHhNRc-QRHXlm4QIKR_T4oxvrJFvWdDkEjfWUV2C=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Scott was extremely helpful and knowledgeable about the services provided and their prices. He showed great insight and good problem solving skills. He was incredibly polite and appropriately friendly on the phone.",
      "date": "2021-11-05T21:22:38.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Ellen, thank you for your review. We're glad Scott was extremely helpful, knowledgeable, and showed great insight. Don't hesitate to reach out to us at 888-STORAGE if you need anything!",
      "replyDate": "2022-07-10T00:41:02.000Z",
      "tags": [
        "staff",
        "price",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "95970465-7822-46ba-8d67-e04806b22e37",
      "author": "Theodore Koblensky",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKZxNbfKKMGQY27W7VEOy27jZxDMpM6GqrF-ch1RyXcyOWRow=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "",
      "date": "2021-11-05T19:08:24.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're grateful for your rating, Theodore. Call us at (518) 621-0691 if you have any questions or need assistance with your rental!",
      "replyDate": "2022-07-10T00:41:16.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "e67d08c9-6c57-43ba-9298-0e9878a64618",
      "author": "Penny Powers",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX2VPN7085sunfsy3FngY34kOdq8iXelhsk6P7lCT5vvUI60cE=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-11-05T15:47:09.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're happy you had a great experience, Penny! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
      "replyDate": "2022-07-10T00:41:16.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "6b532402-3c4b-48fa-9600-a6957d751c26",
      "author": "Kayla Schwartz",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX5PrJKRWIEsrSZ8-s-5WdH4VBLvYgg4kO8pp5JStYXME3zSpc=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I came in this evening with an issue with getting into my storage. Scott at extra space storage in cohoes NY was by far absolutely exceptional! He was patient and so understanding and made the experience one of the best I have ever had working with a storage company. I would absolutely recommend extra space storage to anyone because of Scott!",
      "date": "2021-11-04T22:10:16.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Kayla, we truly appreciate your 5-star review! It's so great to hear Scott was patient, understanding, and absolutely exceptional! Your recommendation means a lot to us! Thank you for trusting us with your valued items and for giving us the opportunity to work with you! As always, give us a call at 888-STORAGE if you need anything.",
      "replyDate": "2022-07-10T00:41:16.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "9ab66de8-595c-4b35-934c-afa144cb02df",
      "author": "James Crable",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKKjMqK8Y7akXaBsMRpZJmYCu6_i_x9ouCsDAF_DZXAFUMP2g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The man name Scott who I dealt  with was very attentive to my situation very respectful I would recommend extra space storage to anyone I give them five stars",
      "date": "2021-11-04T21:05:12.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "James, thanks so much for your review. We truly appreciate it! It's so great to hear Scott was attentive and very respectful. Thank you for trusting us with your valued items and for giving us the opportunity to work with you! As always, give us a call at 888-STORAGE if you need anything.",
      "replyDate": "2022-07-10T00:41:16.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "333ccf65-d685-4c83-aac2-3c9a3d0a1833",
      "author": "teddijo cook",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLQn_q9mXgd1KrwUnt9l93EHBXNIdeUu0s4-xdO9PlOH9Bw0A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-11-04T18:31:10.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Teddijo, thanks for leaving a rating! We're happy you trust Extra Space Storage for your storage needs.",
      "replyDate": "2022-07-10T00:41:16.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "6c735fa7-977c-4db7-bf4b-1c4eff8f8bb3",
      "author": "Ilsa Stroebele",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocILKlmvONNvHJKC9TG6m4NCdzyCpj8nJo34wM6ng8R1F7swXw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-11-04T18:22:40.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Ilsa, thank you for the rating! We're happy to hear you had a great experience.",
      "replyDate": "2022-07-10T00:41:16.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "20df171c-b7af-4ad4-bbc0-05e7225be244",
      "author": "Paul F. Burke",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKOgl328MpZ3jCIzEvMM6FJqQgKVcBKXamTzP1ieesiLY4vOA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Scott was courteous and professional, and provided me with everything I needed, including information on an important matter that I was unaware of.\nI recommend him and Extra Space highly.",
      "date": "2021-11-03T22:07:59.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Paul F., thank you for your review. We're glad Scott was courteous, professional, and provided you with everything you needed.Thanks for recommending Extra Space Storage! Don't hesitate to reach out to us at 888-STORAGE if you need anything!",
      "replyDate": "2022-07-10T00:41:16.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "295d5b3a-0d8b-4c61-ba9a-76fb7474aab6",
      "author": "Thesweet1 “THESWEET1” D",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVCi_h30OAAilLQK-33BYCTW4QTVt0DUSGetPPlTs-0UtmaLGQG2Q=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "I had to figure out things pertaining to my units,and was having a hard time. Scott came over and help me sort everything out. He's very helpful and knowledgeable about everything.  He really made my experience great. Thank you Scott.",
      "date": "2021-11-03T20:53:40.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Nyjine The, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Scott! Don't hesitate to reach out to us at 888-storage if you need anything!",
      "replyDate": "2022-07-10T00:41:16.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "f6c82f87-0bae-450d-a826-7f2c98f646a2",
      "author": "Peter Lemmond",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUzS4_B4HkAjRFtvLh1QO65kRRCAETZZZqzmA8raCrlxIlC-yAJ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Scott answered all my questions easily and quickly, couldn’t have been better.",
      "date": "2021-11-03T16:43:13.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Peter. We are glad Scott was able to provide exceptional customer service as quickly as possible. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you.",
      "replyDate": "2022-07-10T00:41:16.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "3b9f7168-e65e-4ed0-82f8-2d7349dcf94b",
      "author": "Minerva Rivera Ortiz",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKSmSKiQ9hVKxcA7pojMltQp1kXabufAPXGQruzAHiy3Fodlg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-11-03T16:23:46.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the awesome review, Minerva Rivera! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (518) 621-0691 if you need anything.",
      "replyDate": "2022-07-10T00:41:16.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "f98413ff-aabb-4de0-9492-ca7043ae4f3d",
      "author": "Casey Ruede",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKxxHKDGq90A1rJpEsDRy-1qfxydGLN5CFc-j5nxEjLzy8vSA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Scott was just on setup to work with for an issue I had that wasn’t with his location. He was listened to the issue and provided the information available to him.  Scott followed through with a call back and a resolution.  Excellent customer service!!",
      "date": "2021-11-03T15:59:49.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Casey, thanks so much for your review! We are thrilled to hear your experience with Scott was positive and are always here to help with your storage needs! Give us a call at (518) 621-0691 or stop by the office if you need anything!",
      "replyDate": "2022-07-10T00:41:16.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "783cffbd-3e02-44f1-b837-a799232d1e2f",
      "author": "Melissa Ashline",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJyTCIi5mMvN-fcwQV41HVyv5c0wkDC2PdIRs1RGxrvrjDcVg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-11-02T20:51:17.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team appreciates your rating, Melissa. We're grateful to have you as a customer.",
      "replyDate": "2022-07-10T00:41:16.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "24af1f01-b52a-482e-8951-19fc2bbfb2a3",
      "author": "Jean Desmond",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLYy0qHzWWDCUu_tIUqqBIWtmSQlL-VFq225aPcW4dEzpqrjQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-11-02T17:46:06.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks, Jean! We're happy to hear you had a great experience.",
      "replyDate": "2022-07-10T00:41:16.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "5b636cf2-18d0-49bd-9cac-d6b1b997a95a",
      "author": "Chubbz Universe",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKtKjU7QgN1rn2x2q5BtMxFkVaX-UnIKjpdIsyAWvaY-RrzGw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Scott went above and beyond to take care of everything I needed.",
      "date": "2021-11-01T22:12:27.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi there, thank you so much for the 5 stars. We are happy to hear that Scott went above and beyond to assist you. Reach out if you need anything, please.",
      "replyDate": "2022-07-10T00:41:16.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "f0a3354e-3113-45af-a53c-cb1371f51561",
      "author": "Donna DiNovo",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKzZXqFcw8KvcObvLHoGM8tw4V1ffd2b0FSAY02bqX9LjXxSQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Scott, answered all my questions and Is very upbeat and professional love working with him.",
      "date": "2021-10-30T12:44:39.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the great review, Donna! We're glad Scott answered all your questions. Please call us at (518) 621-0691 if you have any questions!",
      "replyDate": "2022-07-10T00:41:16.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "1a42d2d9-60ae-449a-85ac-a79180fa24f0",
      "author": "Maria French",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJJZFIAMzkB1LKqVfmnp4YMZ9hUMVEQmw0ETsalA75UPrBk-g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-10-28T17:58:39.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Maria! Stop by our office or give us a call at (518) 621-0691 if you need assistance or have any questions.",
      "replyDate": "2022-07-10T00:41:16.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "ae53bf11-60d2-4d2e-b3de-c412f723e140",
      "author": "Veryleen Pier",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUyf3ELCZh3fLJiWzRRYZIULebsFIkzw2wMs11hMCAigxaZCTDiJg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-10-28T17:46:22.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Veryleen. Your rating means so much to us!",
      "replyDate": "2022-07-10T00:41:16.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "64c33ad7-73ed-41f7-add9-7ffc630d202b",
      "author": "Reba Hocking",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIW_pZ8at1ZVSveOX6RAUB0iDBL7IrkESVsuPOM1R2HsAf27w=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "",
      "date": "2021-10-28T15:10:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for taking the time to leave a positive rating, Reba! We're happy you trust Extra Space Storage for your storage needs.",
      "replyDate": "2022-07-10T00:41:16.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "7e7a4955-6f90-426d-b428-25b7d78fa6a9",
      "author": "Dennis Boodrow",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJCe3x2M8LrrS5e_v3IF6TNOctvFcA-kCR4u2FfApmNNjJJ-w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I just purchased 2 storage units and I had the most pleasant and easy phone call I've ever had, scott helped me do it over the phone which was great because i didn't have the time to go inperson, he was patient with my questions,I didn't feel rushed, all while he was so busy with a ton of calls coming in. great customer services skills, very knowledgable about what he selling, he was top notch, very outgoing, thanks Scott much appreciated!",
      "date": "2021-10-25T22:20:47.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Dennis. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Scott! Our team is dedicated to making sure your experience is great. Send us an email at customerservice@extraspace.com if you have any additional feedback in the future.",
      "replyDate": "2022-07-10T00:41:16.000Z",
      "tags": [
        "price",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "dd2c472e-75bd-4315-8028-9f8b2e4b3b48",
      "author": "Brenda BCSG",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVPNTeGu0kjDN0HR9_MGQNR4hDg4E5qw2nI29sTCqlvdzr29Q4j=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I would like to take a moment to thank Scott over from Oliver St. who was a very helpful and patient with my requests, since it was my first time renting a unit. He gave me a call to follow up on my storage unit and helped me out a lot, highly recommend for those who need a unit and someone friendly to talk to. Scott is the man to speak to!",
      "date": "2021-10-23T18:29:50.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Brenda. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Scott! Stop by our office or give us a call at 888-storage at any time if you need assistance or have any questions.",
      "replyDate": "2022-07-10T00:41:16.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "1e12507e-2588-4dc7-a272-90630bcff3e7",
      "author": "Bernie Wilhelm",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKZrkBlidN4RAw6q38Eba4m62IzmB82oSXmif7fCNIbD4dQYQ=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Pleasant to actually have someone there that was very helpful and courteous. The previous owners were never there. Willing to help with any issues you may be having. If you need a storage unit....come there. They are clean, well maintained and reasonably priced vs other storage companies.",
      "date": "2021-10-22T17:11:16.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Bernie. We appreciate your review. We are thrilled you had a great experience with Extra Space Storage.",
      "replyDate": "2022-07-10T00:41:33.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "dadacc70-9c39-4038-b156-30aa8f7b9b79",
      "author": "Patricia Murray",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV5Nce00KCayetln-8iKWAPyoziXRAPJehQEL13sMefpxIJE363=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-10-21T01:45:06.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks! We're so appreciative of your excellent rating, Patricia! Don't hesitate to reach out to us at (518) 621-0691 if you  ever need any assistance.",
      "replyDate": "2022-07-10T00:41:33.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "86b1ca72-ca7b-49cf-97ad-be19063031cc",
      "author": "Metta The Mogul",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUvPYCa553HXwmSqjpppwIhoZO68Gtfj-hiwDNMg6gKFYmxtbU=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Simple renting process and convenient location for cohoes residents!",
      "date": "2021-10-12T12:17:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks, Metta The! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Don't hesitate to reach out to us at 888-storage if you need anything!",
      "replyDate": "2022-07-10T00:41:33.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "6bd9b9ff-209e-4c2f-8b9c-71f573db63a3",
      "author": "Quaja Dowe",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV-9lkVmlu57rnZpkwf6mGCYz7hBctmeFrGAtsgtGAH5-zwvY3q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Scott was more than helpful. I would definitely recommend this facility to family and friends. Thankd again, Scott! I will see you soon.",
      "date": "2021-10-09T13:57:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Quaja. We're glad Scott was able to help! Our team is here to serve you, so give us a call at (518) 621-0691 if you need any future assistance.",
      "replyDate": "2022-07-10T00:41:33.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "4d564f93-c3fc-4136-851a-fcb3abf14f3a",
      "author": "RedSexii07",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLx1FlhTmncSWSmbKC5MpVPT2HjLzr4McRQD7_hegQV5Fnm0w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Scott was awesome and very patient!",
      "date": "2021-10-09T02:02:04.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you so much for your kind words for Scott, Redsexii07. We're so happy you had a great experience with Extra Space Storage.",
      "replyDate": "2022-07-10T00:41:33.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "7d2d699e-3fe4-4dd5-9205-b38274113351",
      "author": "John Evers",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJD1IMNCptAo45Fa2TJrcwegagFX35mTQXMPbz9Bxhli5BqkA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-09-29T23:16:55.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled you had a 5-star experience at Extra Space Storage, John! Stop by our office or give us a call at (518) 621-0691 if you need assistance or have any questions.",
      "replyDate": "2022-07-10T00:41:33.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "88b365cc-06c2-4788-afe5-f79b88e53bf6",
      "author": "Kelly Love",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXg5xvtFtvOuSqtX61CHnwD7Zzrv1Uje9Ue-D1yj9Attl_ry-6E=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Debbie and Scott were amazing!! The process was so easy!! Highly recommend!",
      "date": "2021-09-17T19:53:24.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for taking the time to leave your feedback, Kelly! We're so happy to hear Debbie and Scott were able to make your rental process so easy! Give us a call at (518) 621-0691 if you need any future assistance.",
      "replyDate": "2022-07-10T00:41:33.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "dbbc74ec-083f-4410-a164-54c15ea4c2c2",
      "author": "Bessie",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXA8_m_rTRPzCAcsRa2qiOe9VUbDYQv216NOV_cpQ2EC0-TgEaY=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Had the pleasure to rent a unit with the help of Wiley and Scott. They were pleasant and funny. They made sure all the information in regards to the unit was explained to the fullest. If I need any future space I’ll be back.",
      "date": "2021-09-10T15:58:16.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Bess, thanks so much for your review! We are thrilled to hear your experience with Wiley and Scott was positive and are always here to help with your storage needs! Give us a call at (518) 621-0691 or stop by the office if you need anything!",
      "replyDate": "2022-07-10T00:41:33.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "2acf0638-d0d4-47d5-a448-997dfd57092d",
      "author": "Jamieann Mabeus-Grant",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVDgOjomYj41rOoHxVKNro5ICuhvchctLwb0RBUecB3jHA9EKqI0A=s64-c-rp-mo-ba12-br100",
      "rating": 4,
      "text": "",
      "date": "2021-08-25T00:31:56.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Jamieann, thank you for the rating! Please let us know if you have any questions by calling us at (518) 621-0691 or visiting our office.",
      "replyDate": "2022-07-10T00:41:33.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "05482b93-d273-4eb8-8295-5cc603de7c02",
      "author": "gabriel lozada",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLpd2VQxCiIKFykGIg3ClTbgUQVId4HnVrNHNOtZ4fAXLqZUg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-08-19T18:27:43.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for leaving a 5-star rating, Gabriel! We are grateful to have customers like you. Please let our team know if you need any assistance or have any questions.",
      "replyDate": "2022-07-10T00:41:33.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "1a569897-54f5-42d1-9290-d2f3a001ab1c",
      "author": "Melvin Monjeau",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL44mPHfYnpTnDycaZMFm92FB_ZYUyon2ub3N09snfPiDyRdA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-08-19T17:59:56.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Wow, thanks for the excellent rating Melvin! We're so glad we were able to meet your storage needs.",
      "replyDate": "2022-07-10T00:41:33.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "2cbf5dd9-a586-4398-bbac-a5f402a1cdcb",
      "author": "brian hyserman",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKQxzeTrxUrpH28x4NWoifzg4qzb0KOawiGh56DNkFNnurpow=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-08-19T15:44:52.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're happy you had a great experience, Brian! Thank you for being an Extra Space Storage customer.",
      "replyDate": "2022-07-10T00:41:33.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "f3fa2092-2f95-40c4-a373-5121f45729c3",
      "author": "Molly Esposito",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVhFwYGotvts7MPKb2q-qz-vvF9xB4bKK09DDboHQ1s-7T2X_k=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-08-19T13:54:42.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is grateful for your rating, Molly! Please stop by our office or call us at (518) 621-0691 if you have any questions.",
      "replyDate": "2022-07-10T00:41:33.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "c33fca37-ee11-4e7c-973e-b7540f37c903",
      "author": "Jordan Jacobs",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI2FdlFSNCV1xKQuJBTnCJCTkMA5ti47M9yZkkkwX5cLqL2Cw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The manager her name is Gabrielle she is wonderful absolutely amazing she helped me and was willing to work with me and her energy is amazing just all around a wonderful storage facility and if I was the ceo I’d promote that lady because she is just awesome",
      "date": "2021-08-19T13:53:10.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you so much for your kind words about Gabrielle at our Cohoes location, Jordan. We're so happy you had a great experience with Extra Space Storage.  If you have any questions please stop by the office or call 888-storage!",
      "replyDate": "2022-07-10T00:41:33.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "a0e826f3-2ac3-4cd3-a19e-002fae42d652",
      "author": "Lee Empie",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXcfSvrqNGhjEBC7dgVr0XRlk3aWpjdtCM3oSjJOUmHZkLHNmwwWA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-08-03T11:56:41.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the 5-star rating Lee! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
      "replyDate": "2022-07-10T00:41:33.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "4af064f0-8e89-48aa-8453-342d05685b13",
      "author": "luciee johnson",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJx3zl3Htg8shM5sHDSB7abVb8b8xlx57RtYg3vhcpXyGK0-g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Went into the store today and was greeted by gabby she was so nice and very helpful I wasn’t sure what size space I wanted so she took me around and showed me the different spaces so I could make my choice I got the Space based on my experience with her bc I was looking at another facility but she had a great vibe that made me want to do bis with her",
      "date": "2021-07-31T18:34:43.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks, Luciee! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Gabby was able to provide that for you! Please stop by the office or reach out to us at 888-storage if you have any questions!",
      "replyDate": "2022-07-10T00:41:33.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    }
  ]
}