{ "summary": { "average": 4.5, "total": 142, "distribution": { "1": 12, "2": 1, "3": 3, "4": 9, "5": 117 } }, "reviews": [ { "id": "4369551b-3821-45d5-8535-bf884608150c", "author": "Mariee Jones", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKh-kpyiM2IsNoer5PKdB7sEGQAgpJx-dU5vHXGeomon9f_4g=s64-c-rp-mo-br100", "rating": 5, "text": "Janae was very helpful , patient && my storage unit was very affordable <3", "date": "2026-06-25T16:23:10.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Mariee, for the wonderful review! We’re so glad Janae was helpful and patient, and that you found your storage unit affordable. We appreciate you choosing us and the 5-star rating. If you need anything else, feel free to reach out.", "replyDate": "2026-06-26T00:39:32.000Z", "tags": [ "staff", "price" ], "sentiment": "positive" }, { "id": "d19c0a92-558b-4973-a382-80e281b482a6", "author": "Shawn Patrick", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUMX_FWk-UNnZWn9VnnGyFHNErsbRhNEBc656TWl0Ag5AdVGOz2=s64-c-rp-mo-ba12-br100", "rating": 4, "text": "Except for the late charge and apparently the price per month goin up, this place is always quite always pretty well maintained, and its. A. Great place to store my stuff, seein as how my stuff is bein stored there i must agree with me!!", "date": "2026-06-23T09:05:28.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks for the positive feedback, Shawn. We're glad the facility has been a great place to store your things and that you find it well maintained. We apologize for any frustration regarding the late fee and the rent increase; we only adjust rates when necessary to cover rising operating costs. If you'd like to review your account or payment options, our office is happy to assist.", "replyDate": "2026-06-26T00:39:32.000Z", "tags": [ "price", "access" ], "sentiment": "positive" }, { "id": "c8b817a2-3f89-44a7-8bc8-626dcfb2cf62", "author": "Sandra Romero", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLwuuXQuyi_eWdIoFhtFud0qxBFOdjEZa_IwhrK_AGsV5i-EQ=s64-c-rp-mo-br100", "rating": 5, "text": "Great customer service Tonya was really patient and answered all of our questions with kindliness.", "date": "2026-06-11T20:13:56.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you so much for your kind words, Sandra. We’re thrilled Tonya was patient and answered all your questions with care. I’ll be sure to pass your praise along to her. We appreciate you choosing us and look forward to serving you again.", "replyDate": "2026-06-19T00:39:32.000Z", "tags": [], "sentiment": "positive" }, { "id": "d54bafc8-849e-41f3-834c-8897c2a6d1b7", "author": "Abigail Sanche", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLeN1WS12h8e5TevgsLsxamvxSiFCgMVnxOEprGdnjhl5DygQ=s64-c-rp-mo-br100", "rating": 5, "text": "Tonia was amazing thank you for help me", "date": "2026-06-04T22:49:52.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you so much, Abigail! We're thrilled Tonia was able to help and appreciate you taking the time to share your experience. We'll pass your kind words along to her.", "replyDate": "2026-06-10T00:39:32.000Z", "tags": [], "sentiment": "positive" }, { "id": "776e2bbd-0f17-45c9-b68d-3e9e43d4eceb", "author": "Zoe Rose", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJjIqZ3mAsGmll63Ahx5zWzoatFhvcYLJHPlmPFy7KsdEqK_w=s64-c-rp-mo-br100", "rating": 5, "text": "My kid comes home in a good mood", "date": "2026-06-04T01:54:31.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Zoe! We’re so glad your child comes home in a good mood; that’s exactly what we aim for. We appreciate your trust and look forward to continuing to support their growth and fun.", "replyDate": "2026-06-10T00:39:32.000Z", "tags": [], "sentiment": "positive" }, { "id": "5b49c923-5e58-4807-974a-faa9531f573c", "author": "Jose", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKTNrJhyiJkTt7yrczuliRPBcET-HrA_LKCJvFenNADfeGNLw=s64-c-rp-mo-br100", "rating": 5, "text": "Tonyia was very kind and helpful showing me the unit before making a decision and I’m very satisfied with her service", "date": "2026-06-03T20:10:32.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Jose. We're glad Tonyia was kind and helpful and that you’re very satisfied with her service. Please reach out anytime if you need anything else.", "replyDate": "2026-06-10T00:39:32.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "7d7a3a3a-8904-4b83-b34d-cef7b2e6171c", "author": "Angie Figueroa", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLYq0LxpT9F4kcms3Y7xlN0wSVAEghhNjBDToyEymeNUx9t3v0=s64-c-rp-mo-br100", "rating": 5, "text": "I had a wonderful experience thanks to Tonia. She helped me get a storage unit and made the entire process easy and stress-free. She was very kind, friendly, and patient, and she took the time to answer all of my questions. Her helpful attitude really stood out. I truly appreciate all of her assistance and would highly recommend working with Tonia if you need help with your storage needs!", "date": "2026-06-01T22:22:27.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you so much, Angie, for your kind review. We're thrilled Tonia made the process easy and stress-free for you. It's wonderful to hear her kind, friendly, and patient service stood out and that she took the time to answer all your questions. We appreciate your recommendation and are here to help with any future storage needs.", "replyDate": "2026-06-10T00:39:32.000Z", "tags": [ "staff", "access" ], "sentiment": "positive" }, { "id": "873f565d-39b7-4a94-8b11-a065a3b12b0d", "author": "Mari Iza", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUWIM-2fyBcww8XrITcp2AKeXCOLjm-BtLcp5-Bq9mt9WGOc9m6=s64-c-rp-mo-br100", "rating": 5, "text": "Tanyia She helped us a lot and showed us around the place—she was super friendly.", "date": "2026-05-23T15:36:25.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you so much for the wonderful review, Mari. We’re delighted that Tanyia was able to help and make you feel welcome while showing you around. We’ll be sure to pass along your kind words to her. We look forward to assisting you again whenever you need anything.", "replyDate": "2026-06-10T00:39:32.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "cff24c7e-0d4b-4517-a961-2032618e7041", "author": "Denise", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUbpz-XQULrgJV0jz8DN8wA9kwMLx727Yne-bGy7jBOynf24DA=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "I've been here for years, since 2019 and the NEW Management is awsome Mrs. ERICKA and Ms. Tonyia are super super great ppl to work with. Easy, friendly, convenient and always happy to see me walk in w payment 🤠", "date": "2026-04-22T18:23:47.000Z", "verifiedTenant": false, "featured": false, "reply": "Denise, thank you so much for your continued support since 2019 and for the wonderful review. We’re thrilled Mrs. Ericka and Ms. Tonyia made your visits easy and friendly, and they’ll be delighted to hear your kind words. We truly appreciate your loyalty and timely payments. We look forward to seeing you again soon.", "replyDate": "2026-05-10T00:39:32.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "280106e6-1908-4cc1-87e7-53666c687c6c", "author": "Barbara Hernandez", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXV3mXstW4fQ5V40YdgrvuNDnVwRAmNYM8_0TdnqoUzqYPYvVmG=s64-c-rp-mo-br100", "rating": 5, "text": "Front desk attendant was the best! So helpful in explaining the process . Celeste was her name", "date": "2026-04-08T23:30:37.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for your review! We're excited to hear that our front desk attendant was so helpful in explaining the process. If you have any more questions, feel free to give us a call at (972) 254-1155.", "replyDate": "2025-07-10T00:39:32.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "ca902428-8b61-4b41-b142-e6613f95c748", "author": "Linda Sloss", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXumspDHU5VcAhomx7z8wBeoWbkRmTpaF4sR4I2zTBuPn2mQDKf=s64-c-rp-mo-br100", "rating": 5, "text": "I have had this unit for many years and the personnel have always been kind and professional", "date": "2026-03-24T01:01:30.000Z", "verifiedTenant": false, "featured": false, "reply": "Oh that's great to hear, Linda! So happy to hear that you've had a great experience at our Irving location and that you've been a long-term tenant!", "replyDate": "2026-04-10T00:39:32.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "8d0fabbf-db50-4150-b0f5-36c3b489721e", "author": "Phillip M Myles Jr", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV87OWTH20kpjDTjAu_xmZ8EyeF_X3mrEYLF3Y3XVsj6qhMlco=s64-c-rp-mo-br100", "rating": 5, "text": "The customer service is top tier... Professional, patient and kind! Highly recommend.", "date": "2026-03-23T22:27:27.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Phillip! We're thrilled to hear you found our team professional, patient, and kind. Your recommendation means a lot to us. We look forward to serving you again.", "replyDate": "2026-04-10T00:39:32.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "b910e59e-82e0-47db-b764-f7e24aa95bbe", "author": "Miami Cowboy", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJYfmG5R0ZSfmFU7uq5Dx6m2HOfcwPhQIeNLQEUPZfoFER-ow=s64-c-rp-mo-br100", "rating": 5, "text": "Excellent service from Erika", "date": "2026-02-18T22:03:35.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you so much for your review! We're so glad to hear that Erika provided you with excellent service. We'll pass on your compliment. We hope to see you again soon.", "replyDate": "2026-03-10T00:39:32.000Z", "tags": [], "sentiment": "positive" }, { "id": "c097f6cf-eea2-47e4-9391-9c3a70df57f0", "author": "Maureen Jouett", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ-ddJ0znmUphjt--CUW06bjeSVhpjyOJ2TghO0Iqe4dFi3SA=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Fast, easy service. Unit is great. Just right for my needs", "date": "2026-02-13T22:21:58.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Maureen — we appreciate your kind words. We're glad the unit is just right for your needs and that our service was fast and easy. If you need anything else, please reach out.", "replyDate": "2026-03-10T00:39:32.000Z", "tags": [], "sentiment": "positive" }, { "id": "ada3048f-e7f0-4b66-9a0e-46286ade33ec", "author": "Ai Le", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXUY_akyu8kIdxvewn8kJTYcQZGEaeD3V1jc4ZH9L8jUPHMxKMi=s64-c-rp-mo-br100", "rating": 5, "text": "Crystal helped me twice here when our business had to get our updated keys and units straightened out. She was very helpful and 20/10 customer service, very friendly!", "date": "2025-12-13T17:36:50.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for your wonderful review! We're thrilled to hear that Crystal provided you with exceptional service and helped you with your keys and units. We appreciate your kind words and hope to assist you again in the future!", "replyDate": "2026-01-10T00:39:32.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "65373637-b334-45c4-8f02-cd85ab615567", "author": "Ana Luna", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWH1jf7LrZIpkwMy48Qa69XLBGxb3wQ3HHsyCW6x3uCBK8RTRAh=s64-c-rp-mo-br100", "rating": 5, "text": "Very helpful and great customer service!", "date": "2025-12-02T01:06:21.000Z", "verifiedTenant": false, "featured": false, "reply": "So happy to hear about your experience at our Irving location! Thanks for the five-star rating.", "replyDate": "2025-12-10T00:39:32.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "3c1cf264-eab6-40ae-8407-08132bd1ecfc", "author": "Jami M", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKfuU3bNkq9eVmZctOUABqkhVckhb7XYwVRG0EQMpmOwXFk0rM=s64-c-rp-mo-br100", "rating": 5, "text": "I am VERY pleased with everything here at Storage Star! The staff (Ericka and Monique) have been so helpful, friendly,.flexible and easy to deal with!! The facility is super clean and prices are very reasonable. When moving, we all need a little flexibility in our dealings because things rarely go as planned and Storage Star made my life a lot easier by being so flexible and easy to work with. Thank you, Ericka and Monique!! I truly appreciate you!!\n\nJami M.", "date": "2025-11-18T18:09:24.000Z", "verifiedTenant": false, "featured": false, "tags": [ "cleanliness", "staff", "price", "access" ], "sentiment": "positive" }, { "id": "fc1830ce-db58-4ae2-91b7-23c85a822be2", "author": "Javier Chavez", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIM3AWlDbpv0kS2VaPj5hA93QDQiOquKIkhUBcNpbtxtYYvNA=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Respectful and courteous service ! My needs were met exceptionally well and affordable.\nThank You !", "date": "2025-11-03T04:26:44.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks for your wonderful feedback, Javier! We're thrilled to hear that your needs were met!", "replyDate": "2025-07-10T00:40:02.000Z", "tags": [ "staff", "price" ], "sentiment": "positive" }, { "id": "bacfd3a4-feea-4da8-865a-cb9144dadbe8", "author": "Monica Esquivel", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV4EDqwp1UXQOLCOtjnVauS3abybAnixknrqYJaLFRUTUrixHP7=s64-c-rp-mo-br100", "rating": 4, "text": "", "date": "2025-11-01T17:04:13.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi, Monica. We appreciate the rating, and are glad we could provide you with a positive experience!", "replyDate": "2025-11-10T00:40:02.000Z", "tags": [], "sentiment": "positive" }, { "id": "beb7a8f5-b4e8-41fe-88db-cb4d57a9bef1", "author": "RUBEN HERNANDEZ", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL5HN3mT9BpHjCeblGVUmpZXW36OlTSGsnh4aLsCQVeEDvX=s64-c-rp-mo-br100", "rating": 5, "text": "Very simple process", "date": "2025-10-27T02:11:16.000Z", "verifiedTenant": false, "featured": false, "reply": "Your positive experience means everything! Thanks for choosing Storage Star and keeping it simple with us.", "replyDate": "2025-11-10T00:40:02.000Z", "tags": [], "sentiment": "positive" }, { "id": "dc452031-e139-4c07-8a15-4e1e8f39f8ae", "author": "Jesse Aguilera", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWQHVyiSARubHqb0OpHKj45rJh7WpkPWPhZNeUmgLhbHMcZJe9K=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2025-10-11T14:42:14.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi, Jesse. Your feedback is highly appreciated. Thank you so much for the review!", "replyDate": "2025-11-10T00:40:02.000Z", "tags": [], "sentiment": "positive" }, { "id": "6a69459d-13ed-4d8c-b7bc-ad03dbfcad5b", "author": "Brenda Maldonado", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIfCZCy9gXXtheuJJ12j14xh7a-M0eBQXr0ys6W7vcDBMuOxA=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2025-10-10T01:05:37.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi, Brenda. Thank you so much for rating your experience with Storage Star so highly! ", "replyDate": "2025-11-10T00:40:02.000Z", "tags": [], "sentiment": "positive" }, { "id": "7dd3df99-2d1d-4927-aafa-b811bcd69c0f", "author": "Gerberth Hernandez", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKFRsnGfkNj_VtOb7dbJqh3mvN7jKzSuXc7qbtixC5ZC4c6Cg=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2025-10-08T21:38:41.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi, Gerberth. We must have done something right to get such a good rating from you. We really appreciate you taking the time!", "replyDate": "2025-10-10T00:40:02.000Z", "tags": [], "sentiment": "positive" }, { "id": "614bb47c-0eb6-4027-848a-72f1c22e3cc7", "author": "Lupita Mora", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVqpp3Po9xXglpEVgkELkGBMPcG9MrweYqy-Gu7ZAexLb_CwxwM=s64-c-rp-mo-br100", "rating": 5, "text": "So this is my first storage unit and let me tell you that Erica has the best costumer service I have ever seen, the walked me through all the steps and showed me my unit. I just love this place\nThank you Erica 🫶🏻", "date": "2025-10-07T22:34:47.000Z", "verifiedTenant": false, "featured": false, "reply": "We are excited to hear Erica provided amazing customer service! Thanks for choosing us for your first storage unit experience! ", "replyDate": "2025-10-10T00:40:02.000Z", "tags": [ "price" ], "sentiment": "positive" }, { "id": "620b24ae-7cd3-4945-aa35-6719608b513f", "author": "Julian Nolasco", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKZH6OgWGFwVfrer75qdPFJgLDdgDZj7ZbvXTzyVKsi1D-YWg=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2025-10-03T21:24:59.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi, Julian. We appreciate the rating, and are glad we could provide you with a positive experience!", "replyDate": "2025-10-10T00:40:02.000Z", "tags": [], "sentiment": "positive" }, { "id": "fdb90a59-91db-49bc-b102-43da11eea241", "author": "Alondra Marquez", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUywyrb2ZuC85U3saHDUz7E1IJIAjpkLWWOVt8LyxuacLRqLN4q=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2025-10-02T17:08:51.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi, Alondra. Your feedback is highly appreciated. Thank you so much for the review!", "replyDate": "2025-10-10T00:40:02.000Z", "tags": [], "sentiment": "positive" }, { "id": "c0408409-643b-40b2-910d-8926466eddf7", "author": "Claudiaghuo1 Diaz", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVU8nrlzVCXR30PRum7dg4wqhjtiX5vGp7HesWv4rKkB8MRZeGH=s64-c-rp-mo-br100", "rating": 5, "text": "Excellent service, the storage is secure and pest control is very good. The young lady who worked there on the morning of October 1, 2025, was very kind and helpful. I recommend it 100%.", "date": "2025-10-02T13:23:43.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you so much for the 100% recommendation! We're so glad our security and pest control services impressed you!", "replyDate": "2025-10-10T00:40:02.000Z", "tags": [ "staff", "security" ], "sentiment": "positive" }, { "id": "0e894e20-84fa-41e6-a02a-a69054d02e4c", "author": "Julio Rangel", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIipxfQteydj8aWncGChSeKab_4uP9fQT3OmXmGRxNAOfRKhQ=s64-c-rp-mo-br100", "rating": 5, "text": "A great facility to keep your stuff safe and clean… I truly recommended… I had no problem… their staff are so nice…. Thank you..:", "date": "2025-09-30T15:28:03.000Z", "verifiedTenant": false, "featured": false, "reply": "We greatly appreciate your recommendation, Julio! So happy our staff kept your stuff safe and clean with no problems.", "replyDate": "2025-10-10T00:40:02.000Z", "tags": [ "cleanliness", "staff", "security" ], "sentiment": "positive" }, { "id": "b33842f9-a66a-4f93-8588-aa26bb3f3604", "author": "Leonardo", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKtjB_fwu5CQgIcTxZDcaWDmAIGs1h4W0WZFuAtsmKCLda_yg=s64-c-rp-mo-br100", "rating": 5, "text": "So clean and professional! Ericka was so helpful and kind! If you're looking for a storage unit, this is a great place! 10/10!", "date": "2025-09-27T01:31:05.000Z", "verifiedTenant": false, "featured": false, "reply": "Your positive experience made our day! Thanks for the kind words about Ericka and our clean facility, Leonardo!", "replyDate": "2025-10-10T00:40:02.000Z", "tags": [ "cleanliness", "staff" ], "sentiment": "positive" }, { "id": "3358ced9-ad91-4241-bb82-efa7e46dcb18", "author": "Maxwell Little", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIYDFtCRuJARgJ7pJ8Bz9dqx3I4PkdPrH2-7b787oBdkSqJyQ8=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Very clean. Very funny. Love the humor. I don't like tomatoes.", "date": "2025-09-25T21:19:51.000Z", "verifiedTenant": false, "featured": false, "reply": "We are glad to hear you love our clean space and humor! 😄", "replyDate": "2025-10-10T00:40:02.000Z", "tags": [ "cleanliness" ], "sentiment": "positive" }, { "id": "879ed653-0158-4a76-a8fb-83147b0ef723", "author": "storm clawson", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWI-zLRBxa-mALVPFByRLoMVcV5T4DKumoIjyyLG_rXbCZZqtQ=s64-c-rp-mo-br100", "rating": 5, "text": "Erica is the Bomb! Excellent service, always willing to help out!", "date": "2025-09-25T18:36:10.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for sharing! Erica truly is the bomb - we're lucky to have her helping our customers!", "replyDate": "2025-10-10T00:40:02.000Z", "tags": [], "sentiment": "positive" }, { "id": "e7672f9d-db46-4d9b-b6b3-d27d7bf889a9", "author": "Jose Ayala", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXraQN70xXvc8PxjQgG6eOsJ9oMUvJVnoObkWhAtjAzhZ7Qo-Ry=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2025-09-20T14:57:59.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi, Jose. Thank you so much for rating your experience with Storage Star so highly! ", "replyDate": "2025-10-10T00:40:02.000Z", "tags": [], "sentiment": "positive" }, { "id": "9d098fe0-9d5d-4f8a-9fb5-671c87a880d2", "author": "Krelian 0801", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLWONpktyYWL5-zKXK4tNUHWUCAavszUjk9Nt9up_pD81fa2g=s64-c-rp-mo-br100", "rating": 5, "text": "After days of searching for a place that met my expectations, I found Storage Star. And it wasn't hard to decide to rent a space. Ericka provided the best service. Highly recommended. It took me less than 20 minutes to have all the paperwork ready and the unit rented. Regards.", "date": "2025-09-16T00:38:58.000Z", "verifiedTenant": false, "featured": false, "reply": "We're so glad to hear that Ericka provided excellent service! Thank you for choosing us and for the recommendation!", "replyDate": "2025-10-10T00:40:02.000Z", "tags": [], "sentiment": "positive" }, { "id": "8cabd425-0280-4df1-aa8d-342a78da7fe2", "author": "Chary Lara", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLbAJeWC5t4IvStcdcXAS0byObiu8wIH7nZo7ffLHEEbKmhpA=s64-c-rp-mo-br100", "rating": 5, "text": "Excellent customer service, Erika was very kind and patient in explaining and clarifying doubts.", "date": "2025-09-06T02:04:16.000Z", "verifiedTenant": false, "featured": false, "reply": "Your positive feedback means everything! I'm so glad Erika was able to get her questions answered so thoroughly.", "replyDate": "2025-09-10T00:40:02.000Z", "tags": [], "sentiment": "positive" }, { "id": "33cea1ea-d7e2-4bc8-b894-cb7fdf5f85f9", "author": "Aurora Meneses", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWBLT-FW17lZnA6cVRC4AlCGIAxnu2dXZc3fWI8DR8GQ5HBspMl6g=s64-c-rp-mo-br100", "rating": 5, "text": "The service is excellent and your employees are the best I don't give 5🌟 I give u 10🌟 thank you!! Storage star are the #1", "date": "2025-09-01T01:36:41.000Z", "verifiedTenant": false, "featured": false, "reply": "We are delighted to receive such high praise! Your wonderful comments about our excellent service and outstanding team members mean everything to us.", "replyDate": "2025-07-10T00:40:02.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "7c9e382c-069c-47d3-981f-9a473d930577", "author": "Anthony", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJpM6FELkQoQvvE5yYngXK2hJoibhJDWZ-SFJ-spiUxBWc4xQ=s64-c-rp-mo-br100", "rating": 5, "text": "erika was truly helpful and really made getting a storage unit really easy and was cooperative with all my questioning", "date": "2025-08-30T03:39:46.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for taking the time to share! Erika rocks at making storage simple and answering all those questions.", "replyDate": "2025-10-10T00:40:02.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "bd9f2f87-b561-4c5d-ad23-990ea53ca560", "author": "David Buckelew", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXWAyVKBuj5p3Ceps2O9A2JNFL2xSqCzPPxt035j374W35z_r-6=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Ericka is the best! She is so helpful, definitely recommend this place for people needing storage!!", "date": "2025-08-29T21:21:04.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi, David. Thank you so much for rating your experience with Storage Star so highly! ", "replyDate": "2025-07-10T00:40:02.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "6357db65-a5e9-416f-b189-7a698f48ee2c", "author": "A G", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL7fHhFvqRk3fWQV2vV2X7VSfAlf63_VwG7P9o6kbnUy5oQRA=s64-c-rp-mo-br100", "rating": 5, "text": "Great Service! Thank you Erica! 👌🏻💯", "date": "2025-08-29T17:10:40.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for your wonderful feedback! So glad Erica took great care of you! 👌🏻💯", "replyDate": "2025-10-10T00:41:17.000Z", "tags": [], "sentiment": "positive" }, { "id": "f2290c1e-8374-4f7a-93ed-07c9cff06f06", "author": "Nancy Arredondo", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXZd_Jt1vkJ0Rf0hFuCJDRGkrZIAHmtZ35ed0slvUpfCU0G3mQESw=s64-c-rp-mo-br100", "rating": 5, "text": "Erica is amazing and I love how she’s always available and communicates amazingly!!", "date": "2025-08-28T19:22:37.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you! Erica rocks and we're thrilled she keeps you happy with great communication and availability!", "replyDate": "2025-10-10T00:41:17.000Z", "tags": [], "sentiment": "positive" }, { "id": "a4f37967-ebb8-4784-ae62-d8b41c9e8744", "author": "Josh Ruiz", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXyU5W1G9dGUXhJwcGETxfbcmwR5nQF3zUH7uBO9kTKS1c1kfVouQ=s64-c-rp-mo-br100", "rating": 5, "text": "Excellent service!", "date": "2025-08-28T17:48:03.000Z", "verifiedTenant": false, "featured": false, "reply": "We are thrilled to hear about your excellent experience with Storage Star! Thanks for the awesome feedback, Josh!", "replyDate": "2025-10-10T00:41:17.000Z", "tags": [], "sentiment": "positive" }, { "id": "25744ffc-fe04-4e31-81e6-68de8dc0f5bf", "author": "Elvez Lay Lay Martinez", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIEGkYPZ_jMDp3SuNXFwno_Ou1SaySXZ3fSemjMf0DA12du8V-f=s64-c-rp-mo-br100", "rating": 5, "text": "Erika is very helpful with storage units. She knows her business. I have recommended people to her.\nVery nice and respectful. Thanks for all her help.", "date": "2025-08-25T20:20:14.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for the amazing review! Erika rocks and we're so glad she took great care of you. Appreciate the recommendations!", "replyDate": "2025-10-10T00:41:17.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "188a311a-5058-4a52-9aca-2d1ed8a0692a", "author": "Keelan Harris", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLWV8M-QG2KtdBKFVUxlXwHJv5j462P0zstT2KG6OCGwidnTQ=s64-c-rp-mo-br100", "rating": 5, "text": "Amazing service Erica helped me so much and she was such a bubbly person!", "date": "2025-08-23T03:59:25.000Z", "verifiedTenant": false, "featured": false, "reply": "We appreciate the kind words! Erica's bubbly energy makes storage fun. Thanks for choosing Storage Star!", "replyDate": "2025-09-10T00:41:17.000Z", "tags": [], "sentiment": "positive" }, { "id": "8ac948a0-f2c9-4ac6-a861-d20600113aae", "author": "Jon Paule", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJKmIuYntIM5ommRJ1GCruY69IvcN_4hYsFMiWQe7rkiQEuUA=s64-c-rp-mo-br100", "rating": 5, "text": "Ericka is the best. So polite and very helpful. Highly recommend.", "date": "2025-08-23T01:07:40.000Z", "verifiedTenant": false, "featured": false, "reply": "We are grateful for your review, Jon! Ericka rocks and we'll make sure she knows you appreciate her awesome help!", "replyDate": "2025-09-10T00:41:17.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "b49598fd-a470-4e91-88cf-8acb9325e55b", "author": "ELIZABETH EDADES", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUgp0s3RPwRLQzc1XN9fafqdVfOYpjGyyvTTDmqbvBzJ5yvtcBL=s64-c-rp-mo-br100", "rating": 5, "text": "Had the best experience working with Ericka! Great customer service! Answered all my questions and found the best unit! Amazing hospitality to provide water in this Texas heat!", "date": "2025-08-20T20:28:54.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for sharing your awesome experience with Ericka! She's fantastic at finding perfect units and staying hydrated matters in Texas!", "replyDate": "2025-09-10T00:41:17.000Z", "tags": [], "sentiment": "positive" }, { "id": "3ceb5040-603c-4643-a6ba-d8f358eeb068", "author": "Anthony Lopez", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLIx1vDti92skeVc4Q4C00uUFoQ3vOJJ_j0B7V8FVRwesrdHQ=s64-c-rp-mo-br100", "rating": 5, "text": "Great service", "date": "2025-08-20T18:28:27.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you immensely for the kind words about our service, Anthony! Your feedback means the world to us.", "replyDate": "2025-09-10T00:41:17.000Z", "tags": [], "sentiment": "positive" }, { "id": "99a6e5be-c6f8-4368-9367-7a9030280441", "author": "Virginia Smallwood", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJUWJ_2XJGyjTxjGrro29Am05GIhDF-VtzOXEBtMi7UWpF2hQ=s64-c-rp-mo-br100", "rating": 5, "text": "Super friendly in person, on the phone,\nExcellent Customer Service.\nLove the place is always clean and safe.!", "date": "2025-07-12T18:04:31.000Z", "verifiedTenant": false, "featured": false, "reply": "We are happy to hear you loved our friendly service and clean, safe facility! Thanks for the great review, Virginia!", "replyDate": "2025-08-10T00:41:17.000Z", "tags": [ "cleanliness", "staff", "security" ], "sentiment": "positive" }, { "id": "1b22e460-cb9a-47da-999b-9d2c3e44e3b0", "author": "Pearline French", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLz55shWxRV9RGef-yW1Xtq3mRZZ0DspO2g1WG3G4JeiFRIcQ=s64-c-rp-mo-br100", "rating": 5, "text": "Excellent customer service. Highly recommend.", "date": "2025-05-07T20:58:07.000Z", "verifiedTenant": false, "featured": false, "reply": "We're grateful for your excellent feedback. Thank you for the recommendation and review, Pearline!", "replyDate": "2025-07-10T00:41:17.000Z", "tags": [], "sentiment": "positive" }, { "id": "48a1dfcf-6ad3-4f45-9d73-46a114e18504", "author": "TAVO 2020", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUY391HrZSaXaHpa2Au7xIdLjMx6fkpC0y2CWUrm1oT_oO8MTfY=s64-c-rp-mo-br100", "rating": 5, "text": "Erika is a person who always has time to listen and help others, and I will always be satisfied and grateful for her help. Since I met her, I've always had her support. On a scale of 1 to 10 for satisfaction, I give her 100,000,000 and many more zeros. Thank you, Erika!", "date": "2025-04-28T18:46:53.000Z", "verifiedTenant": false, "featured": false, "reply": "We are so happy to hear that Erika has been able to help you out and that you always have a good experience with us! Thank you for leaving a review!", "replyDate": "2025-07-10T00:41:17.000Z", "tags": [], "sentiment": "positive" }, { "id": "d4a9b102-9d93-4903-9559-dc8f6451d5ad", "author": "Patricia Avila", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVPeIo93BvZUxlybvtHmVjNMrJlwzEUoE0Y4qoHbxpcon6FG_GB=s64-c-rp-mo-br100", "rating": 5, "text": "My experience was excellent! Everything was clean, the staff was very friendly, and Erika was a wonderful person… I would definitely return!", "date": "2025-04-28T12:31:55.000Z", "verifiedTenant": false, "featured": false, "reply": "We're glad to hear you had a great experience at Storage Star. Thank you for sharing it.", "replyDate": "2025-07-10T00:41:17.000Z", "tags": [ "cleanliness", "staff" ], "sentiment": "positive" }, { "id": "236cba5a-8080-4ae4-b0fc-f2cee0b443af", "author": "Cynthia", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLeDCzY-f2nNmLK-rUEUokBQ_h-gjctjmyDYtdKL3UGTAy9ew=s64-c-rp-mo-br100", "rating": 5, "text": "Eric and Eddie are very nice people they deserve a raise", "date": "2025-04-23T19:08:09.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks for the positive feedback! We're happy to hear that Eric and Eddie provided great service, Cynthia!", "replyDate": "2025-07-10T00:41:17.000Z", "tags": [], "sentiment": "positive" }, { "id": "0070b50e-5503-4238-98cd-4640451839db", "author": "Tobin Thomas", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIX4n6p6yKBkrTdc8nxxJ5Fx3cVCRyCtSWnAp5T1_fWltV1jw=s64-c-rp-mo-br100", "rating": 5, "text": "Very clean, has install lighting, professionally operated and ran by friendly, helpful staff 👍👍😃", "date": "2025-04-21T15:45:08.000Z", "verifiedTenant": false, "featured": false, "reply": "We're glad to hear you had a positive experience at Storage Star, Tobin! Thank you for taking the time to share your feedback!", "replyDate": "2025-07-10T00:41:17.000Z", "tags": [ "cleanliness", "staff" ], "sentiment": "positive" }, { "id": "75b09060-99a3-4fed-a45f-e4959495f65b", "author": "Melissa Hanscome", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUwzAyUodVBItVjdpcgea3OZLGe-WHDMzdm1SzSYRlqHMBE3f8=s64-c-rp-mo-br100", "rating": 5, "text": "Extremely nice and professional office staff.", "date": "2025-04-11T20:25:46.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for your positive feedback! We are so glad that you had a five-star experience with Storage Star, Melissa!", "replyDate": "2025-07-10T00:41:17.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "1a58a036-1c85-4aa6-bba6-aa38cfed8204", "author": "Nicole Edwards", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWHYybYuh9syvMTU2DuAjy4rAQkKfTGNY4E6DEI1o_awRjBYGqy=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Always clean great customer service and friendly from beginning to end.", "date": "2025-04-06T14:05:45.000Z", "verifiedTenant": false, "featured": false, "reply": "We're so happy to hear about your experience with Storage Star, Nicole. Thanks for leaving us a 5-star rating!", "replyDate": "2025-07-10T00:41:17.000Z", "tags": [ "cleanliness", "staff" ], "sentiment": "positive" }, { "id": "20c4a98f-c3d4-4469-ae9a-8f928fd24757", "author": "Polo Rivera", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLRM_XrBAUTvB97EUzVQDXB5PYwqPQz8M8RMTh3FxEHa_9Wvg=s64-c-rp-mo-br100", "rating": 5, "text": "Good people , always helping us when needed thanks for everything", "date": "2025-03-30T22:51:27.000Z", "verifiedTenant": false, "featured": false, "reply": "We're delighted to hear about your positive experience with us. Thank you for your feedback!", "replyDate": "2025-07-10T00:41:17.000Z", "tags": [], "sentiment": "positive" }, { "id": "d043c7b9-9ab1-4c9d-bd68-ec1d83a849fe", "author": "yeseniiaa", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW_5A5QtXs0Nog6-kdwPEECK8UlXKFHojSw-FmV0HOqldcLnnc=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2025-02-26T00:23:09.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi, Yeseniiaa. We appreciate the rating, and are glad we could provide you with a positive experience!", "replyDate": "2025-07-10T00:41:17.000Z", "tags": [], "sentiment": "positive" }, { "id": "90e37740-9d5d-4837-893e-6d069cd47849", "author": "Emely Rodriguez", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLclPbkX6IIyIMM3C8183ObgQYRgNGh2ZrnhygXhJA_iKg4DhE=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2025-02-25T23:52:28.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi, Emely. Your feedback is highly appreciated. Thank you so much for the review!", "replyDate": "2025-07-10T00:41:17.000Z", "tags": [], "sentiment": "positive" }, { "id": "d24db157-9989-48b0-a7db-430237a93bd6", "author": "T R", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIvul4Alvkb1vG3hFOB-7louPnHvXi5GOqQQNLPnxpLPAdrAQ=s64-c-rp-mo-br100", "rating": 5, "text": "The ladies at this location are so friendly", "date": "2025-02-25T18:19:58.000Z", "verifiedTenant": false, "featured": false, "reply": "Wonderful to hear - thank you for leaving us a review!", "replyDate": "2025-07-10T00:41:17.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "5a7b9438-ef52-40fe-8ed4-4b8e192078f9", "author": "karencita medina", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKVe7ZAbpiSc4gXTgRVPQC-ga0kA-G58czIX7IPJwaXDHM8iA=s64-c-rp-mo-br100", "rating": 5, "text": "Exelent place to storage nice and safe", "date": "2025-02-10T00:51:14.000Z", "verifiedTenant": false, "featured": false, "reply": "We're honored to hear that you found our storage facility excellent and safe. Thank you for sharing your positive experience with us, Karencita!", "replyDate": "2025-07-10T00:41:32.000Z", "tags": [ "security" ], "sentiment": "positive" }, { "id": "90c23905-2a3a-4e9c-b69a-65e6a3a43b03", "author": "Elijah Hughes", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIh-ZWzPcZr0OF4LNhVwoJg6RYRG2ts80FUJ1TFoJDpwmwbwg=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2024-12-27T21:44:41.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi, Elijah. We must have done something right to get such a good rating from you. We really appreciate you taking the time!", "replyDate": "2025-07-10T00:41:32.000Z", "tags": [], "sentiment": "positive" }, { "id": "43f59a7f-bd98-4919-aadd-9e3fd6f6d4cf", "author": "Christine Garcia", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKi8M6CW6cRyNBwmdRNoiKdg6jeA_e76Out_zVQfWDYV-YVpA=s64-c-rp-mo-br100", "rating": 5, "text": "Very clean and organized, Receptionist super nice, friendly, and informative, easy access and very pleased", "date": "2024-12-21T00:07:59.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi, Christine. We appreciate the rating, and are glad we could provide you with a positive experience!", "replyDate": "2025-07-10T00:41:32.000Z", "tags": [ "cleanliness", "staff", "access" ], "sentiment": "positive" }, { "id": "1a89b476-d0de-4723-bdc3-2f2592a46805", "author": "Elizabeth Barrientos", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUq8CIB6Yng2igF85liDa5DBSoRUcl2nz6eXBBK2yKYz8GXUJLe=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "I used this place for about 5 years and never had an issue a few days ago I had to leave the storage since i already move to a house and have my own place to put my stuff definitely I do recommend this place, always clean and great customer service 😊", "date": "2024-11-21T13:54:29.000Z", "verifiedTenant": false, "featured": false, "tags": [ "cleanliness" ], "sentiment": "positive" }, { "id": "1e3a2c2a-4a9b-46a1-b3e0-6c5baacf5a4d", "author": "Frances Gray", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXgmx4kMtQi1inOgv9DuSLy3AGeJ32IJNKHHlyBBKeJJGgJYTat0w=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "What a super great experience renting from Storage Star in Irving, Texas!! Move in to move out their entire process and team was awesome! Especially Ericka who I worked with mostly and who made the process so easy by ALWAYS being kind, courteous, knowledgeable and patient! I will actually miss talking to her! Lol. She is the reason why I chose Storage Star from the start. I can highly recommend Storage Star and Ericka. Although I did not talk to Joan as much, she was great too! Thank you Storage Star!", "date": "2024-11-14T16:42:45.000Z", "verifiedTenant": false, "featured": false, "tags": [ "staff" ], "sentiment": "positive" }, { "id": "ba303888-7298-4825-846b-5b9571e76ee9", "author": "Yudi Pulido Martínez", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXTsCJJ2o_6d4D_my7uZwfxWnBVbyCWiyLJVou-N0obYf-VTg8=s64-c-rp-mo-br100", "rating": 5, "text": "I received excellent service. Ericka has a wonderful way with people and is very kind! Thank you!", "date": "2024-11-01T12:21:37.000Z", "verifiedTenant": false, "featured": false, "tags": [], "sentiment": "positive" }, { "id": "b07bff70-e9be-4a38-85c2-bba3ab70263c", "author": "Miguel Alvarez", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIy111_nvu7bmlkxXT-WA3c99kOpKeIlthxqx0T7u1z5V5hgg=s64-c-rp-mo-br100", "rating": 5, "text": "100% recommended, great service and friendliness", "date": "2024-10-23T08:15:46.000Z", "verifiedTenant": false, "featured": false, "tags": [], "sentiment": "positive" }, { "id": "f6fd886c-5afe-4206-a416-58cb1fcfb599", "author": "José Salvador", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJatTA2_PMRxEOfeT7T2FKd6Wp7hlfuoNX53HaHa09Qr39hbg=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "The place is very clean and bright, there are many security cameras, I want to highlight the excellent service from the employee Ericka, she is very attentive to customers, thank you very much!", "date": "2024-10-19T12:28:48.000Z", "verifiedTenant": false, "featured": false, "reply": "Your feedback is incredibly valuable. We are thrilled to hear about your positive experience at Storage Star. Thank you for highlighting Ericka's excellent service.", "replyDate": "2025-07-10T00:41:32.000Z", "tags": [ "cleanliness", "staff", "security" ], "sentiment": "positive" }, { "id": "67bdc55b-440c-4cd0-8d3e-a122c0b1d133", "author": "Miguel Alvarez", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV0OSfNF67oxDmFDRfbclKrQcO6G4o1b2m_lSPJKarEyqxO06Nt=s64-c-rp-mo-br100", "rating": 5, "text": "Good service and reliable", "date": "2024-10-02T18:24:27.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for your review, Miguel. We appreciate your kind words about our service.", "replyDate": "2025-07-10T00:41:32.000Z", "tags": [], "sentiment": "positive" }, { "id": "9bf8da2d-0372-4bd9-9203-2d46518220b1", "author": "W. Ronstadt", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKmdKwcwQd6A1YhNbMwJsagg3rOKHeljFh558kYCvMyjk_myg=s64-c-rp-mo-br100", "rating": 5, "text": "Storage star is my favorite place to rent storage from, I've stored with other storage places out there and never had as good of an experience as Ive had here. The staff does a great job! Thank you", "date": "2024-09-15T02:19:20.000Z", "verifiedTenant": false, "featured": false, "tags": [ "staff" ], "sentiment": "positive" }, { "id": "9a69f037-12a8-4530-ae5e-3140b52dff2c", "author": "C Gone", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLTOqo-VgfQ-A78fuvhni4ZK8IZkB97zkD1D_A-XswVxk2zFVmB=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Great follow up! Great service! Great people", "date": "2024-08-28T17:21:23.000Z", "verifiedTenant": false, "featured": false, "tags": [], "sentiment": "positive" }, { "id": "dba1182d-4046-4953-bb07-2c491897cc74", "author": "Leslie Mohamed", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJadnduKQhBkDy60uKOX57DVB_oVJv14xuuSEusz01W1Pa-gg=s64-c-rp-mo-br100", "rating": 5, "text": "Thank you, for your great customer service, worked with the manager Dooley on renting a another unit here at O'Connor self storage. Awesome service! Back from Atlanta to stay in Texas. Came back to rent another unit.", "date": "2024-08-07T19:46:33.000Z", "verifiedTenant": false, "featured": false, "reply": "Leslie we always appreciate customers like you and appreciate your repeat business!", "replyDate": "2021-07-10T00:41:32.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "bd93f60b-6103-4e0e-b55b-bd5b61919834", "author": "franklin lemus", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXdPtSuJBoAxGMap5dPJXek6NbtkgNwj3mFQeS35xH1Ua5HwMo=s64-c-rp-mo-br100", "rating": 5, "text": "I recommend this place, it is safe, clean and accessible, excellent customer service, Ericka is always attentive, how can I help you today? It is very good.", "date": "2024-06-24T14:51:13.000Z", "verifiedTenant": false, "featured": false, "reply": "We are absolutely thrilled to hear that you had a great experience with us! Thank you for recommending Storage Star.", "replyDate": "2024-07-10T00:41:32.000Z", "tags": [ "cleanliness", "access", "security" ], "sentiment": "positive" }, { "id": "04d875c7-d626-44b1-ac83-e45dd671a358", "author": "Elmer Cerritos", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXJAn0jy1tMftsAzG3ioGPeZZE7ZR_BCET6fOnn1NsNXd2AV76D1A=s64-c-rp-mo-br100", "rating": 5, "text": "HIGHLY RECOMMENDED...\nVERY CLEAN, SAFE, VERY ORGANIZED...\nEXCELLENT SERVICE...", "date": "2024-06-05T00:51:56.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you so much for your kind words, Elmer! We're delighted to hear you found our facilities clean, safe, and well-organized. We strive to provide top-notch service to all our customers. If you ever need anything, please don't hesitate to contact us at (972) 254-1155.", "replyDate": "2024-07-10T00:41:32.000Z", "tags": [ "cleanliness", "security" ], "sentiment": "positive" }, { "id": "842079fe-5513-446f-9867-101bd9060ce5", "author": "Bautista", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW-HiegCeXVJU8ZvH1gZm3L78VuIzhnvw3qmh7sBwruLvMbSq0=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2024-06-03T06:37:11.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi, Yolanda. We appreciate the rating, and are glad we could provide you with a positive experience!", "replyDate": "2024-07-10T00:41:32.000Z", "tags": [], "sentiment": "positive" }, { "id": "8626e034-353d-4ccf-9e05-60a56788be7e", "author": "Josh Paule", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIiW2LTBy-LTOrWFEly0uFasZzRn2uJz6K9_ZRsppxh-7-uwA=s64-c-rp-mo-br100", "rating": 5, "text": "The property is always kept clean and management is always so helpful!! They are doing a great job!", "date": "2024-05-31T18:48:24.000Z", "verifiedTenant": false, "featured": false, "reply": "We are grateful for your positive feedback! Thank you for recognizing our efforts to keep the property clean and provide helpful management. We appreciate your support!", "replyDate": "2024-07-10T00:41:32.000Z", "tags": [ "cleanliness", "staff" ], "sentiment": "positive" }, { "id": "d5c34703-7d06-4189-9beb-ebc31251766a", "author": "Alva Rodriguez", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKmwunXOUaFSXyhsM92ZBPIDZDCNckIzOMq6iGl6Anea5_mcA=s64-c-rp-mo-br100", "rating": 5, "text": "This was my first time using a storage unit, and I felt unsure about where to start. However, Ericka walked me through the process and showed me around. I was impressed by how clean the units were, and I appreciated her help in choosing the right size for my belongings.", "date": "2024-05-29T21:38:48.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for sharing your experience with us, Alva. We're glad Ericka was able to assist you and that you found our units clean and suitable for your needs. If you have any more questions or need further assistance, feel free to reach out to us at (972) 254-1155.", "replyDate": "2024-07-10T00:41:32.000Z", "tags": [ "cleanliness", "access" ], "sentiment": "positive" }, { "id": "26df64f7-c865-4dc0-b42a-a71ed9a5b8ec", "author": "Marie Martinez", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKq4mad9nz-7X0K8hOMzxQ7bIx9MZ-4zwCbjqpJfoJjFEiPpw=s64-c-rp-mo-br100", "rating": 5, "text": "I’ve had such a great experience here ! Ericka is always so welcoming ! She definitely made the process a lot easier! The property is very clean well kept up with. The management is always a delight. Any issue or concerns they were so kind enough to hear me out.\n\nKeep up the great work ! Y’all are amazing!", "date": "2024-05-29T20:52:23.000Z", "verifiedTenant": false, "featured": false, "reply": "Your positive feedback is greatly appreciated! We strive to provide excellent service and a clean, well-maintained property for our customers. Thank you for choosing Storage Star Irving.", "replyDate": "2024-07-10T00:41:32.000Z", "tags": [ "cleanliness" ], "sentiment": "positive" }, { "id": "33e75a03-d6f0-46ac-bc60-91d329a00ac4", "author": "Reyna Rodriguez", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKbmVu4dHzsqwoxSxAydOuosxdiAQlpCinBcbezJCCxF0yOiA=s64-c-rp-mo-br100", "rating": 5, "text": "Carlos and Franklin recommend me this place great people and fair prices", "date": "2024-05-29T19:53:23.000Z", "verifiedTenant": false, "featured": false, "reply": "Your positive experience is our top priority. Thank you for choosing Storage Star Irving and for recommending us to others. We appreciate your kind words and look forward to serving you again in the future.", "replyDate": "2024-07-10T00:41:32.000Z", "tags": [ "price" ], "sentiment": "positive" }, { "id": "7ccfd7c1-0f6a-45fa-986d-0148f1b917ba", "author": "Brandon Romero", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVCEq8H0misbPukzR9z9tEVvZrgcJZRst0hffXffo-HByEDW9Y-=s64-c-rp-mo-br100", "rating": 5, "text": "Always clean and the manager Ericka is cool. She always understands you and has a good attitude.", "date": "2024-05-29T16:37:08.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for your kind words, Brandon. We're glad to hear you find our facilities clean and that our manager, Ericka, is friendly. We appreciate your feedback!", "replyDate": "2024-07-10T00:41:40.000Z", "tags": [ "cleanliness", "staff" ], "sentiment": "positive" }, { "id": "6c77f441-0e62-4033-a772-f4110f5bb30e", "author": "Jason Moreno", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocInUE8B6bj5gJGF2BFjDm8oSTZ3QnHZ7_phnA6ODDmqwRrYvA=s64-c-rp-mo-br100", "rating": 4, "text": "Everything is in perfect condition!! Our storage unit was very neat and great quality to store our belongings. Erika was very lovely and informative to us about how things would work and also showed around the property.", "date": "2024-05-23T21:59:56.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for the positive feedback, Jason! We're glad to hear that everything is in perfect condition and that Erika was able to provide great service. If you have any questions or need assistance in the future, feel free to give us a call at (972) 254-1155.", "replyDate": "2024-07-10T00:41:40.000Z", "tags": [], "sentiment": "positive" }, { "id": "fa767e5d-1a6d-48f4-b378-64dfe846e05c", "author": "Monique Medina", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUkXA96fNwKwZ0JEJXTZj4WgZCdZ7JzkOetSHWTC-xGI_a2n09w=s64-c-rp-mo-br100", "rating": 5, "text": "Very clean! Ericka was very friendly and helpful.", "date": "2024-05-23T21:56:17.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks for the positive feedback, Monique! We're overjoyed to hear that Ericka was friendly and helpful during your visit. If you ever need assistance in the future, feel free to give us a call at (972) 254-1155.", "replyDate": "2024-07-10T00:41:40.000Z", "tags": [ "cleanliness", "staff" ], "sentiment": "positive" }, { "id": "13c8a8da-d932-4502-99bb-720353bf6515", "author": "Roger", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIwAajLVHaaRqf8CLrc6QrRz2EmDaJuNs2zu_tbstfBYQCc4k4=s64-c-rp-mo-br100", "rating": 5, "text": "Great place, Erica has been really helpful and kind and units are always taken care of", "date": "2024-05-08T18:26:20.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you immensely for your kind words, Roger. We strive to always provide top-notch service and well-maintained units.", "replyDate": "2024-07-10T00:41:40.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "89f1dd14-9a18-4f95-a072-c42935369539", "author": "Ronald Villarreal", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI--sev77IFSX3URaPosgXWTa1LLekq3mjo9wR5PVXIWpjK-A=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2024-05-05T03:30:02.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi, Ronald. Your feedback is highly appreciated. Thank you so much for the review!", "replyDate": "2024-07-10T00:41:40.000Z", "tags": [], "sentiment": "positive" }, { "id": "063d7768-a831-4eb4-9173-5a819f56e173", "author": "Jayson Harold", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI9IFevGCL-8vQL4r-FABvMI9TaSwwfMlnO8ZcDPfvyhEjBZQ=s64-c-rp-mo-br100", "rating": 5, "text": "Good management. Clean environment. Streets a little busy but good location.", "date": "2024-05-03T18:54:20.000Z", "verifiedTenant": false, "featured": false, "reply": "Your review is appreciated. We are glad to hear that you found our management good and our environment clean. Thank you for choosing Storage Star Irving.", "replyDate": "2024-07-10T00:41:40.000Z", "tags": [ "cleanliness" ], "sentiment": "positive" }, { "id": "0e327b90-8f70-40d8-89b4-eb04358e320c", "author": "Enrique Limones", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKa3Gv6WKRpmIdyoV-OpAZF1avqcPmghd1NTXI-b-TQ8kpeVw=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "I really like Ericka, she really makes it a pleasure to come in and pay my storage. You need more employees like her. Do not let her go. In fact she needs a raise. She deserves it. Cause I really like coming to pay my bill she makes me laugh. And I like the storage it is in the right place close to my house", "date": "2024-05-03T17:44:23.000Z", "verifiedTenant": false, "featured": false, "reply": "We're delighted to hear that you enjoy your experience with Ericka at Storage Star Irving. We truly appreciate your feedback and will make sure to pass along your kind words to her. Thank you for choosing us for your storage needs.", "replyDate": "2024-07-10T00:41:40.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "b36a3f7e-51c4-44e5-b258-79a7b9d83d4b", "author": "Francisco Red", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL8_ZTrqOD11MMoXhoe3e5schVfok4_4wxbdYZGWwVYcBIJFg=s64-c-rp-mo-br100", "rating": 5, "text": "Erika has good , helps a lot and is super nice happy with customer service", "date": "2024-05-01T22:58:35.000Z", "verifiedTenant": false, "featured": false, "reply": "We're elated to hear that Erika provided you with good customer service and was super nice. Thank you for choosing Storage Star Irving!", "replyDate": "2024-07-10T00:41:40.000Z", "tags": [], "sentiment": "positive" }, { "id": "2047e9ad-59fa-40f1-86c8-b909fd04fe56", "author": "Robert Heflin", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVx0hVYv7B1s-jJ8PGqINOEfqqpfe79xs83DUAA8t2rKtFZT1Yn6Q=s64-c-rp-mo-br100", "rating": 5, "text": "The young lady that manages the property is as nice and professional as she can be she greets you with a smile and carries on a great conversation and is very knowledgeable. I believe that her name is Erika, and it is a privilege to meet you.", "date": "2024-05-01T22:57:56.000Z", "verifiedTenant": false, "featured": false, "reply": "We genuinely admire your kind words about Erika and our facility. Thank you for choosing Storage Star Irving.", "replyDate": "2024-07-10T00:41:40.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "d5748a27-7a71-4ec3-938f-3e73f27d42fb", "author": "SANTOS A REYES", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL77lC0R7JxcddG1gqjhnAHqywsZ3E_6O0h9Dzekazh48TO9OY=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2024-04-06T08:53:01.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi, Santos. Thank you so much for rating your experience with Storage Star so highly! ", "replyDate": "2024-07-10T00:41:40.000Z", "tags": [], "sentiment": "positive" }, { "id": "196b8288-477e-4621-ab40-d4f82dc077ff", "author": "zee okunna", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKAEw-ALT7H-54TmSV6dvQGPkwqEFMXy4FvKh9XIzB8CPn8yQ=s64-c-rp-mo-br100", "rating": 5, "text": "I had a good experience renting a storage unit with Storage Star Irving. Safe and clean storage place!", "date": "2024-04-04T00:21:01.000Z", "verifiedTenant": false, "featured": false, "reply": "We appreciate your positive feedback, Zee! Thank you for choosing Storage Star Irving for your storage needs.", "replyDate": "2024-07-10T00:41:40.000Z", "tags": [ "cleanliness", "security" ], "sentiment": "positive" }, { "id": "bf4cbb5a-e19a-458b-98f3-5a6ea4844754", "author": "Diana Elizabeth (DES)", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWqopeHwCJg_zsZt2MZSRIPw0hvB8YqVsjb9bpNMu7l7tMdZto=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2024-03-22T23:13:41.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi, Diana. We must have done something right to get such a good rating from you. We really appreciate you taking the time!", "replyDate": "2024-07-10T00:41:40.000Z", "tags": [], "sentiment": "positive" }, { "id": "c138d8f9-f5d3-4324-bc09-6338e1d51f66", "author": "Susan McMahan", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX9MXwy1Vx-jvnK50btxqDYkzGtyEhRvGA8p2OHeed8G4zEohox=s64-c-rp-mo-br100", "rating": 5, "text": "Not one of the big, well-known storage business, but they are one of the best. No hassle renting or bill paying, very helpful. When needed again I will definitely go back to Storage Star.", "date": "2024-03-14T07:27:11.000Z", "verifiedTenant": false, "featured": false, "reply": "We appreciate your positive feedback, Susan! Thank you for choosing Storage Star Irving for your storage needs. If you ever need assistance in the future, feel free to reach out to us.", "replyDate": "2024-07-10T00:41:40.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "ddca1d19-f66f-4ec2-bec1-20748e1da976", "author": "Catherine", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVlde2SqXOhYehPndzzLqXG4V-tjYsBDEOddw9q-3WlVmBNgvKYdg=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "", "date": "2024-03-05T14:50:15.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi, Catherine. We appreciate the rating, and are glad we could provide you with a positive experience!", "replyDate": "2024-07-10T00:41:40.000Z", "tags": [], "sentiment": "positive" }, { "id": "d1ecee93-66a5-406b-8a20-4c48bd949046", "author": "fernanda ibarra", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV78SBNHelMhnx3-KAb5Wxcglp2wnSxP5G1NkVB34u5UKsOaJO_=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2024-02-10T03:10:29.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi, Fernanda. Your feedback is highly appreciated. Thank you so much for the review!", "replyDate": "2024-07-10T00:41:40.000Z", "tags": [], "sentiment": "positive" }, { "id": "7e2dad40-e6f2-4c22-8f11-9c2d66668682", "author": "La bori Sanjuan", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWjU66B0rbpJyLxAXm-ISSUptuSlWFEx0Bb_ImdT9x9tOHrpjlIvQ=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "", "date": "2023-03-21T03:42:55.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi La bori, At O'Connor Self Storage, we strive to provide all of our tenants and guests with outstanding service and a problem-free experience. We appreciate the high star rating and look forward to serving all of your storage needs.", "replyDate": "2023-07-10T00:41:40.000Z", "tags": [], "sentiment": "positive" }, { "id": "ba0914b8-fa1f-4546-aa8f-5a57ea3d59ce", "author": "Walter Navarrete", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLI40826Z2bPOjipai5MrAXxT28wLXX6NZal1QeFUd6R83Z_w=s64-c-rp-mo-br100", "rating": 4, "text": "Excellent service, very organized, excellent camera security 👍", "date": "2023-03-08T18:05:13.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Walter, Thank you for the high-star rating. O'Connor Self Storage is your destination for outstanding service and a problem-free experience. We appreciate your feedback and value your business. Please call on us for all of your storage needs.", "replyDate": "2023-07-10T00:41:40.000Z", "tags": [ "security" ], "sentiment": "positive" }, { "id": "73197247-da10-44bf-8d7c-90e31a5b792f", "author": "kathy Bonilla", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUip8W05xap-5IioHK4dVih-4UoOnItJz66ufBPfSC22vIr18zh=s64-c-rp-mo-br100", "rating": 4, "text": "", "date": "2023-03-02T04:11:55.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Kathy, O'Connor Self Storage is your destination for outstanding service and a problem-free experience. Thank you for the high rating and for your business. We look forward to serving all of your storage needs.", "replyDate": "2023-07-10T00:41:40.000Z", "tags": [], "sentiment": "positive" }, { "id": "33bc7c5a-12ea-49a9-9753-2d26e4c7a93c", "author": "ʙʟᴀɪʀ ᴄᴏɴsᴛᴇʟʟᴀᴛɪᴏɴ", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVdcd5DACdZuFlVGKgPmmQGYS2tPoffia1kR0RwamIc0DS9HXKQ=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "", "date": "2023-02-26T01:37:52.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Blair, O'Connor Self Storage is your destination for excellent customer service and a problem-free storage experience. We appreciate your feedback and look forward to serving your storage needs.", "replyDate": "2023-07-10T00:42:07.000Z", "tags": [], "sentiment": "positive" }, { "id": "737c3892-24ee-4719-87de-27e6054c1885", "author": "Susie Dunn", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKG7otDuvyAtVPVxJVXzdQdjOtbxYvSfRL9335rvfZyVjIztJet=s64-c-rp-mo-ba12-br100", "rating": 4, "text": "Decent place run by decent people", "date": "2022-11-01T07:08:36.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Susie, Thank you for the feedback and for being a valued customer. Here at O'Connor Self Storage, our staff works hard to provide all of our tenants and guests with outstanding customer service and a problem-free experience. We hope you'll continue to call on us for all of your storage needs.", "replyDate": "2023-07-10T00:42:07.000Z", "tags": [], "sentiment": "positive" }, { "id": "6716354a-e950-46a3-aec6-ba238fd6733c", "author": "Abdiel De Leon", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVeswPq65xrjoPH4smCzvXafucZT5jM80D-92YVhbLxbuRQGf6M=s64-c-rp-mo-br100", "rating": 5, "text": "Honestly loved the experience of these rental spaces. Absolutely loved Dooley Bumpers, the way he's just so nice; he's absolutely a people person. He works hard and keeps this place clean. Even when it's burning up outside he's still outside making sure this place is clean. Sadly I had to end my monthly subscription but I would definitely go back here when I get back up.", "date": "2022-10-29T16:24:02.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Abdiel, Thank you for your kind and thoughtful review. Here at O'Connor Self Storage, Dooley works hard to provide outstanding service and keep the facility well-maintained. We thank you for your business and look forward to having you as a customer in the future.", "replyDate": "2023-07-10T00:42:07.000Z", "tags": [ "cleanliness" ], "sentiment": "positive" }, { "id": "d7f0cb3c-4e4b-465e-9355-6474bf285377", "author": "olubunmi deborah", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXsXS22E0lFqY-5qW9Sm58wsMAYzoWqpkqu1u6GyzpO3lqh1uqk=s64-c-rp-mo-br100", "rating": 5, "text": "This is a great storage unit with easy access to Hwy 183. Dooley is a great guy, friendly, and has good customer service. I will always use this storage whenever I am in need of one.", "date": "2022-08-12T19:03:45.000Z", "verifiedTenant": false, "featured": false, "tags": [ "staff", "access" ], "sentiment": "positive" }, { "id": "06e838f5-9b10-40f0-9119-56f7bb86fdc2", "author": "Juana Gonzalez", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVwYgMyqsoI0ZwvNgSKa0Oq5ImqNVzzaoJcgLBLf1iUOcDwfjz4=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2022-08-12T13:44:41.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks for the stars Juana!", "replyDate": "2023-07-10T00:42:07.000Z", "tags": [], "sentiment": "positive" }, { "id": "b9e210b9-7df4-4810-bbbd-f26e7cc4b13a", "author": "Ricardo Ordaz", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXpxvQwRO5ixusXDK5qhKdJmFtq5ZZLvZqQ5j5LzPcdsHGU4m8PkA=s64-c-rp-mo-br100", "rating": 5, "text": "Dooley was great !! Very nice and knowledgeable, my experience was quick and easy.This guy truly made a impact on my decision in renting the storage.", "date": "2022-06-17T21:05:26.000Z", "verifiedTenant": false, "featured": false, "reply": "Ricardo, thank you for this thoughtful review!", "replyDate": "2022-07-10T00:42:07.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "dccc890c-8fbe-4f73-ab49-d42f436a8c5d", "author": "Anna Vang", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWYRZ4Q3jO3QrLe3YjBDf1amaBOhvd7ioh90n436_ZbJvjY8EB0=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Teiarra helped me find the right unit I needed.\nHer customer service was great and she answered all my questions and was very helpful.\nI definitely recommend renting a storage here. Quick and efficient.", "date": "2022-05-31T17:02:54.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you Anna! So Happy to hear you had a great experience with us!", "replyDate": "2022-07-10T00:42:07.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "8dc0e280-752b-43f0-b921-4b6c05456eab", "author": "Aric Brookshire", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL-huQrxUMBGUjdL4ip48Ejf_7LMWj4DqoTq4zrVqhOuDtnlg=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Great service, Teairra was great. Visited several storage facilities before Oconner Storage and she was able to give me exactly the unit I needed. Thank you so much.", "date": "2022-05-01T15:29:36.000Z", "verifiedTenant": false, "featured": false, "reply": "Aric thank you for this very thoughtful review!", "replyDate": "2022-07-10T00:42:07.000Z", "tags": [], "sentiment": "positive" }, { "id": "a83b8d07-8abd-4101-b41c-cca86348e049", "author": "Farren Tillman", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJCrMH5QBkl1tWIU8twduNuSchfewXqGjUWAxdahvItHlmiUg=s64-c-rp-mo-br100", "rating": 5, "text": "My husband and I came in searching for the perfect storage to store my things. I was very pleased with Ms.Teairra’s customer service ! Although I was indecisive on exactly which unit I wanted she remained very professional and patient and I didn’t feel rushed . I definitely enjoyed doing business with the company ! Thanks Tearria for making things go smoothly! :)", "date": "2021-07-08T18:57:42.000Z", "verifiedTenant": false, "featured": false, "reply": "Farren, love your name by the way, we have a Faron in the family! Thank you for this kind review!", "replyDate": "2021-07-10T00:42:07.000Z", "tags": [ "staff", "price" ], "sentiment": "positive" }, { "id": "fea65ef2-fc51-458d-877a-3c751a2a28b3", "author": "John Phariss", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJyZ8ETOpBYEgtvJaroSUk7WFpNU0iwOO5BWciTVi79UgToJQ=s64-c-rp-mo-br100", "rating": 5, "text": "Dooley B: best manager we had here in my 17 years. Place is always clean and Dooley always here to help me out. Great customer service; storage place is very clean place. I would recommend you come rent from O'Connor self storage. Come see Dooley!\n\nJohn P", "date": "2021-06-28T19:11:25.000Z", "verifiedTenant": false, "featured": false, "reply": "John thank you so much for this rave review! We appreciate tenants like you.", "replyDate": "2021-07-10T00:42:07.000Z", "tags": [ "cleanliness", "staff" ], "sentiment": "positive" }, { "id": "158365aa-4dcc-499f-a7ff-ffa92c6c7d54", "author": "Generation", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX3wG7XXLVk87dwbE5fL7o66608Jrwk1K_qmu0F-ZGzV3rcuo8elg=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2021-06-12T23:40:49.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks so much for the stars Carlos!", "replyDate": "2021-07-10T00:42:07.000Z", "tags": [], "sentiment": "positive" }, { "id": "620340db-1dd8-47bf-92d0-ae77a0206cad", "author": "Jesus Chapa", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKsmFvzojeEFxvktSioTVboylhxsNM7Gd9nnFWWic8Ps6NIZA=s64-c-rp-mo-br100", "rating": 5, "text": "The manager Dooley is the most professional manager I've had dealing with. This is my 2nd lease with him and the storage facility. He keeps the place looking good. And he was very nice to deal with. I would recommend O'Connor self storage to other people. Thank you for all your help.Dooley.", "date": "2021-06-11T18:21:01.000Z", "verifiedTenant": false, "featured": false, "reply": "Jesus, we appreciate your continued business! Thank you!!", "replyDate": "2021-07-10T00:42:07.000Z", "tags": [ "staff", "price" ], "sentiment": "positive" }, { "id": "51cdc4be-bebe-4297-9a3a-e00997881b59", "author": "Sergio Vargas", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJCyJveRpswZhmUNCqn1Cbae2j83mPW7qR5tel0AUO2Qi555A=s64-c-rp-mo-br100", "rating": 5, "text": "Excellent", "date": "2021-05-01T02:02:07.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks Sergio!", "replyDate": "2021-07-10T00:42:07.000Z", "tags": [], "sentiment": "positive" }, { "id": "0f717b9b-c8b9-41cf-bdcd-7505bbf90f27", "author": "DallasPilotCar", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVRNfee8dyQ5k98jBNuggOzsb4XQNzpYnlbv4KYkoD-9TWKeRou=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Very convenient to me since i live less than a half mile away.. Very nice people. Reasonably priced. They do not force you to buy insurance like a lot of places.\nThey have various sizes and for another $10 a month you can access 24/7. The person that helped me is a young man who moved here from up north, i believe Pennslyvannia.\n\nI wished i had stopped by here way before now. I also wished that i could just get rid of things instead of storing them. However, if you are looking for a unit, go here and do not go to places like Extra Space because they are shiesty", "date": "2020-07-15T13:15:26.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for your kind review! Can I ask your name and who the manager was that helped you? Thank you for supporting a local small business and choosing Oconnor self storage for your storage needs!", "replyDate": "2021-07-10T00:42:07.000Z", "tags": [ "price", "access" ], "sentiment": "positive" }, { "id": "d8bac615-0cc5-4ffb-94ca-6bbf7582a1ab", "author": "J. Israel Sotelo", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXhTZA2L1hn58G4zwQDjBKwRKBlu2jP-8HxM6IbVjQFdAWNL5FW=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Michael went above and beyond when helping me pick a size for a storage unit when I told him what kind of furniture I would be putting in storage! 10/10 awesome service", "date": "2020-05-26T13:27:19.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you Jesus, we are happy to hear Michael was able to help you! We appreciate your business!", "replyDate": "2020-07-10T00:42:07.000Z", "tags": [], "sentiment": "positive" }, { "id": "c889d913-a90c-4036-9bc5-d975c724d37e", "author": "Shawn Foster", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUn31fSPNQXDcWryzwYceSD7kPyfLnXVb8QW2zoXfIK744Wk0gy=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "The place was great. Top notch security.", "date": "2020-05-25T21:00:17.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks for the review, Shawn!", "replyDate": "2020-07-10T00:42:43.000Z", "tags": [ "security" ], "sentiment": "positive" }, { "id": "2bc69fc2-6156-48a0-bf46-e7734032296a", "author": "Maria Eugenia Rodriguez", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWjc7yXVpp9xjaR_xoNOI18twHcQFkWulbYCQEXURjixYt_B0Q=s64-c-rp-mo-br100", "rating": 5, "text": "Michael was great! The size I needed wasn’t available but he was very just amazing In helping me find a place that could accommodate my needs! If they would of had a bigger space I definitely would have rented!", "date": "2020-01-23T16:07:08.000Z", "verifiedTenant": false, "featured": false, "reply": "Thrilled to hear Michael was able to point you in the right direction!", "replyDate": "2020-07-10T00:42:43.000Z", "tags": [], "sentiment": "positive" }, { "id": "2291eb5a-bad5-4ff0-85c4-3da990827e03", "author": "Katharine Scott", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKORMuC7Nb8IAipF6z6w98Kgb8_GjNgPod0rczoqQ_i-mvi5Q=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Good management, secure and clean.", "date": "2020-01-13T00:56:45.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Katharine, we appreciate your review!", "replyDate": "2020-07-10T00:42:43.000Z", "tags": [ "cleanliness", "security" ], "sentiment": "positive" }, { "id": "2893b855-d3a0-4fef-a8e1-24832f59cb6b", "author": "Molly Massey", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXjDEgRk7yWYFPUh6DrEMH4JGJiw9Hw_wGlAF4CPm2fBvTPnkDh=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2019-12-16T14:32:46.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks for the great review. We really appreciate it, Molly!", "replyDate": "2020-07-10T00:42:43.000Z", "tags": [], "sentiment": "positive" }, { "id": "5bddd403-4033-449a-bba6-cde98b239bf5", "author": "J.D. Mountford", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXLaNzMe8xf-iLD5pTleC3eVOcaex-49QLP89ei_vdEFjJkeMDg=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "", "date": "2019-10-25T18:21:35.000Z", "verifiedTenant": false, "featured": false, "tags": [], "sentiment": "positive" }, { "id": "739e6a62-6b42-4e6c-a83e-df78e4765fdd", "author": "Elvira Rodriguez", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKV4y91xQlCONVFKCfmwxFTKJEGdLffMw1bOu0L4vK2HH9poQ=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "", "date": "2019-09-13T05:04:13.000Z", "verifiedTenant": false, "featured": false, "tags": [], "sentiment": "positive" }, { "id": "3d2873f2-bd78-4d5c-8720-61462bd17c17", "author": "Raul Rocha", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUV03V6HAgmQqt80c4jTvFs4vZ4Ai0Oxy0Rpk7D0l-cKON1Xz2K_g=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "", "date": "2019-08-30T17:11:38.000Z", "verifiedTenant": false, "featured": false, "tags": [], "sentiment": "positive" }, { "id": "ecab5773-b3cf-4ff4-8bd5-807660d4e642", "author": "Joe Galvan", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX7tI-xvVV7bqqzraOhO_ZzFLPT9CRITMRQ3GQ5bTN5a8wdQoRDnA=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Awesome service!\nVery friendly.", "date": "2019-08-28T21:34:13.000Z", "verifiedTenant": false, "featured": false, "tags": [ "staff" ], "sentiment": "positive" }, { "id": "f03748d6-42a1-40f8-9be3-faf2ff7a0612", "author": "Katharine Scott", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJMnpmGTsbEkVqFUmqLbU4W-X2JzfadftOqlbbN1ceux6AT3w=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Manager is gracious, helpful and good to keep me informed.", "date": "2019-05-30T19:46:58.000Z", "verifiedTenant": false, "featured": false, "tags": [ "staff" ], "sentiment": "positive" }, { "id": "9ac01f7b-fdd1-4d95-830f-9fdd13978f79", "author": "Bruno Ponce", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWM9BUHSeHjij1fKDmYMiDHuyAj5vWnTOF479QHPrL8io4b8c8T=s64-c-rp-mo-ba12-br100", "rating": 4, "text": "", "date": "2019-05-10T20:27:08.000Z", "verifiedTenant": false, "featured": false, "tags": [], "sentiment": "positive" }, { "id": "2cabbfe7-fab1-47b6-b8b6-8b97a20736eb", "author": "Tulpe Skilling", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVq_Q2gQc7bfV0ZHuhYQXUZXhdfBcrHbhq9hCDsaIi24phhq4YFMw=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Very convenient", "date": "2019-04-29T15:39:20.000Z", "verifiedTenant": false, "featured": false, "tags": [], "sentiment": "positive" }, { "id": "bcbaa613-29d3-4500-81c3-120454185cdd", "author": "Lynne Eckert", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLXOcjqzmY9mkxr_vSXMSElgTIvwuQ3xjJl9Vzo0mr-1ghG5g=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Been renting for over 7 years. Nicest people. Coy, the manager is so helpful and friendly. Recommend this place to my friends.", "date": "2018-12-22T13:38:30.000Z", "verifiedTenant": false, "featured": false, "tags": [ "staff" ], "sentiment": "positive" }, { "id": "1c45cc40-cb64-43db-bc20-812a18232118", "author": "Consuelo Ibarra", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLwbRis6LNfUsfYhYlovCfIE7-oCE4z0oSBfKwwwBOdgcbtkQ=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "", "date": "2018-02-02T01:49:51.000Z", "verifiedTenant": false, "featured": false, "tags": [], "sentiment": "positive" }, { "id": "9ce2d164-705f-48e7-aa4d-76c08c50a0ed", "author": "Alan Lesselyong", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWN-Z5_k-dyZ9RO8ExGHkT-eLKqS1d2T1avjV8Hm2Gn9TjBFeXJ=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Store your stuff here!", "date": "2017-09-10T03:58:15.000Z", "verifiedTenant": false, "featured": false, "tags": [], "sentiment": "positive" }, { "id": "aea05603-2766-41ef-a6f5-a4da7f198b2b", "author": "Christopher Myers", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXotO9xv18zl5w6TqizpZehUV0PidYiE7SD93-u6WcOdvLMGwFUmA=s64-c-rp-mo-ba12-br100", "rating": 4, "text": "", "date": "2016-12-05T05:11:44.000Z", "verifiedTenant": false, "featured": false, "tags": [], "sentiment": "positive" }, { "id": "1bb445c9-4d71-4c70-a14d-a799ae4b6956", "author": "April Hale-Edwards", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVCDoSmVJpScwGKONfIa7zPDoKQJnmC2IevwXAmhP1lnpoejgLI=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2014-06-13T17:55:11.000Z", "verifiedTenant": false, "featured": false, "tags": [], "sentiment": "positive" }, { "id": "e9e3a278-6752-4569-a805-8739e50a9767", "author": "Dorothy Ybarra", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWTSvKb_VtHYwZUrhxw3ixAkUtF7mhiFyo-ZQtpmqGh3HkmZ7dJ=s64-c-rp-mo-br100", "rating": 4, "text": "I been renting here off and on for years, I recommend it.\nThe previous management were good people, a jolly couple, whom manged for many years before retiring.\nA new management has been operating for about a year now.\nI noticed a slight increase in rate along with the property getting a makeover and technology updated.\nCleaned up real good.\nThe new receptionist has a nice demeanor and ready to help.\nA website and on-line payment will soon be available.\n\nLong time fan :)", "date": "2013-02-27T09:37:23.000Z", "verifiedTenant": false, "featured": false, "tags": [ "cleanliness", "price" ], "sentiment": "positive" } ] }