{
"summary": {
"average": 4.9,
"total": 253,
"distribution": {
"1": 3,
"2": 0,
"3": 1,
"4": 5,
"5": 244
}
},
"reviews": [
{
"id": "dc1f1b7e-5fd8-4601-9627-a727d8c8f201",
"author": "Michael Zomchek",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUyo2-svklOi0BboaheZxUUV7xp-NyqDx3szo45mW-35lXQ5i8=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Jean has been outstanding through the whole process. Kind, care and engaged with her customers. Could’t ask for more!",
"date": "2026-06-17T15:04:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We deeply cherish your kind words about Jean. Her dedication to being kind, caring, and engaged reflects exactly who we are. Thank you, Michael!",
"replyDate": "2026-06-19T00:28:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ebd3a1b6-c4c4-44d5-81c3-5094c89c1adc",
"author": "David Edwards",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLEZAm6SRcIZMzfFfF4rkV7TVfKz-UyRZWV0GP3DGlFN_kI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jean Speranze was very helpful! Great value and super clean facility.",
"date": "2026-06-13T21:34:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, David! Jean and our team are glad to help. We're happy you enjoyed the value and cleanliness.",
"replyDate": "2026-06-19T00:28:17.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "15e33093-41d3-4b8b-9c7f-7a1398bf1331",
"author": "Melissa Taiclet",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKPNblKEoF3v5AFbZY4jBavyU60QAK5SSZ2h_GszHzailDw8w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-06-06T21:22:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Melissa! Stop by our office or give us a call if you need assistance or have any questions.",
"replyDate": "2026-06-10T00:28:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "79c7d1a3-1e30-4308-a4db-7bab9d4019f1",
"author": "Linda Chapman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ7q0qCdKtrgQHA5S6MO-kylXWQQ8YfCO6tOKNTC1-HVG6nNw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-06-03T19:17:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Linda. Your rating means so much to us!",
"replyDate": "2026-06-10T00:28:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "63f90a07-12ea-4849-9615-bfb10e1ca90a",
"author": "Janie Ross",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUy9jZMqJskrTSArwOsuUPZlcGH5EzZTKIsAE-z94Ha54c3ajhh=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jean was super helpful with setting up my unit!!! Love this place",
"date": "2026-06-03T16:25:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're excited to hear that Jean was super helpful in setting up your unit! Thank you for your review Janie.",
"replyDate": "2026-06-10T00:28:17.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "229cbc24-164b-4fe2-bcfb-1586b0b00fb8",
"author": "Eileen Torres",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUB3YHB94ZbEmIiII2eR1Dh5MXR37hNKfJTvVqy1UL57bNk1N4=s64-c-rp-mo-br100",
"rating": 5,
"text": "This storage facility is safe and clean. Storing your items is easy and compared to other facilities very affordable. Jean was extremely helpful. She made suggestions in which unit to choose that made sense. She is personable, friendly and professional.",
"date": "2026-06-01T22:53:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your experience, Eileen! We're delighted you found our facility safe, clean, and affordable. Jean's helpful service is exactly what we strive for.",
"replyDate": "2026-06-10T00:28:17.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "ce3dcbc0-81c9-476b-b36e-8dc8838d4679",
"author": "Michael H",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjViM74lLNO_TehkWtabILBffmco0keHZoLA4Aw924YVIUPrxPKc=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Jean is super nice and helpful on both local and account issues! The facility is very clean and well maintained. There are only like 5 parking spots so watch out for busy times.",
"date": "2026-05-30T16:58:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Michael, thank you for highlighting Jean's helpfulness and noting our clean facility. We appreciate the parking tip for other customers.",
"replyDate": "2026-06-10T00:28:17.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "6446c61d-16eb-4e3a-a542-b99c31f77af1",
"author": "John Savoy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLhIWEO7k85Tgv6CGmVHwFF1tdXH4awGThertHcS5KmHbwZnQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fast, easy and painless process! The pricing is well with in my budget and its temp controlled! Highly recommend!",
"date": "2026-05-28T01:14:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, John, for your positive feedback! We greatly appreciate your recommendation and are glad to hear about your positive experience with our temperature-controlled storage.",
"replyDate": "2026-06-10T00:28:17.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "b16fe79d-cc88-467e-9269-3c3a9dc1597b",
"author": "Mike Neal",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJcE0IkKEgkElkZqXjnnIRdr-CeNgToTgcwOGbziYMsJFYBCA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-05-25T13:53:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Mike! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2026-06-10T00:28:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c7de1fbe-7543-4f0b-b481-c091b3b025b1",
"author": "Hope",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ4_uBHMtcrOAA5XLp1NwZ4_0oKzjqjkzYCLA89Ke1Mr2gkbA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jean is excellent.",
"date": "2026-05-20T13:15:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are glad to hear Jean provided excellent service! Thanks for choosing Extra Space Storage, Hope.",
"replyDate": "2026-06-10T00:28:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "18c4ced3-d6f7-4829-8329-24273c19b14d",
"author": "Valerie White",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVCaDdvHTmIMWpYY3DYgyCl88ikK_LPkW8KKYwzLBqwK18k8AVtZA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service and excellent location",
"date": "2026-05-16T21:19:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear you appreciated our customer service and location. Your feedback means everything to us, Valerie.",
"replyDate": "2026-06-10T00:28:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "03d826a2-e12a-46c3-a525-cbd5ef30bf70",
"author": "Susan Wiggins",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJimEnvKLua1GtanB9qf898j_dP2FsovibfW2JxILbALjhEU8g=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Ms. JEAN SPERANZA WAS SUPER. HELPED WITH THE DOOR AND WITH UNIT SIZING THE FACILITY IS SO CLEAN AND COOL TO THE MAX!",
"date": "2026-05-13T17:54:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Susan, we are pleased to hear Jean provided excellent service with door assistance and unit sizing! Clean, cool facilities matter.",
"replyDate": "2026-06-10T00:28:17.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "343fd3ae-5cae-4b8d-a7c1-5134493b3997",
"author": "Ryan Colon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVy_1bwvhzUajfZKQ5httoEVZKIVDNAJya9eNlKDWyKbxIRSRPKvw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Super fast and easy setup! Jean is really nice! 10/10 recommendation!",
"date": "2026-05-08T19:17:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your experience, Ryan! We're thrilled Jean made setup fast and easy for you!",
"replyDate": "2026-05-10T00:28:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0c80f399-f377-46f3-ad56-b2a333f099c8",
"author": "Brian Brady",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWuJ-sA7b7SbkqrinnCkzI7Zx-ZapHxmwuyoQj2lIP8JJyn-07G9A=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Jean ..the Manager ...is so professional and friendly...Dave who covers for her is also a really Good guy!!! The Extra Space Storage facility is Very Clean and secure! Highly recommend Extra Space Storage!!!! You wont be disappointed!",
"date": "2026-05-02T18:17:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear that Jean and Dave provided professional, friendly service! Thank you for recommending our clean, secure facility, Brian!",
"replyDate": "2026-05-10T00:28:17.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "neutral"
},
{
"id": "7ea0c389-26c5-4a4c-9a31-c86b2830538e",
"author": "Nancy Vega Brady",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW8YwWlHXwmwIHf5ORxvnfRoAg62BS-O3yJrM-TE5gA-hHJXt1v=s64-c-rp-mo-br100",
"rating": 5,
"text": "Staff is amazing... Clean facility... The only place in Brevard county to store your goods.",
"date": "2026-05-02T18:14:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, Nancy! We're thrilled you found our staff amazing and our facility clean. Your trust means everything to us.",
"replyDate": "2026-05-10T00:28:17.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "8f4b2b97-e183-4e43-acca-4d32d2f80590",
"author": "Tiffany Moore",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXmLrrzYSzoP5yoEMEB1Re4NA9oZ2IIPCzEDmCwXzSub1CAWMsG=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jean was wonderful! Friendly and helpful!",
"date": "2026-04-22T18:45:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Tiffany, we are delighted to hear Jean provided wonderful, friendly service! Thank you for sharing your positive experience with us.",
"replyDate": "2026-05-10T00:28:17.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b7e2dc19-f7fa-4995-9c3b-2d6c04e7427b",
"author": "Dawn Weaver",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLtsP8GiSMr2bGF0GqDPQsKqzjR16B_SUKjr8lhgqN4Ubej8A=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Clean, bright, comfortable temperature and I like that they play music. LOVE that there is always an on on site manager during advertised business hours. Perfect to make those Facebook marketplace exchanges with plenty of cameras, clean/ pleasant environment, very easy to find, and a witness from the office.",
"date": "2026-04-22T17:10:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Dawn, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! We're grateful to have you as a customer. Call us at 888-storage if you need any assistance.
",
"replyDate": "2024-07-10T00:28:17.000Z",
"tags": [
"cleanliness",
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "b06f1122-d214-4d8b-8650-68bbeb5a94fe",
"author": "UGABulldog fan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX5uzpCxz6Gs31A5l6pb72YssZlf-OavySuBLNYVPhEWm72hafd=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service!",
"date": "2026-04-18T16:37:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Forrest! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2025-07-10T00:28:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bdb80ae8-9dd0-4a61-96b8-27e82386367b",
"author": "Cristina Vasquez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW_94rcR8YFhxBuJkW2jgq4XvUmxyMwxtkDslzjlSFa8LghBtoQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very nice place",
"date": "2026-04-18T03:47:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for choosing us Christina! We're pleased you found our facility nice and welcoming.",
"replyDate": "2026-05-10T00:28:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d5586933-107e-4655-846f-a98b7c558ec1",
"author": "Gianna Rinella",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI319tcVNmsfSt3NGIieL1aRIOFkLQhn-z_B5VESAm-xB4idg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great customer service. The facility is always very clean as well. Highly recommend!!!",
"date": "2026-04-15T20:19:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your positive feedback, Gianna! Thank you for recommending Extra Space Storage Gianna.",
"replyDate": "2026-05-10T00:28:17.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "ebec1aee-d1ae-4b99-9b0b-9bf95ec39232",
"author": "Stephanie Antoon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJPW0bAnlKxcuIEfheJb5xfVUEIIGS2Vt_AlJPxcavJwiiadw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have rented a unit here for 5 years and have never had to worry about anything. 24/7 access, fair pricing, safe and clean, climate controlled storage and helpful staff upon move in and move out.",
"date": "2026-04-14T14:39:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for five years of loyalty, Stephanie! Your trust in our 24/7 access, pricing, and clean facilities means everything.",
"replyDate": "2026-05-10T00:28:29.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "3b412d4b-f166-4e61-bd90-fe85da43c719",
"author": "Jessica Arnold",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUVRmnlTdQnULnFQFAdvE2XK3_BWG92RLhp6kU_La9vyEq2aUxQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Jean is so helpful! She is very friendly and answered all my questions. The facility is nice and clean, and always smells good. Thankful for a great facility in our area!",
"date": "2026-04-13T21:07:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience with Jean's helpful service means everything! We're happy our facility meets your standards, Jessica.",
"replyDate": "2026-05-10T00:28:29.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "e58743be-2115-4c41-92aa-6448f0f4fec7",
"author": "Sonja karam",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJDhwJz8LIn-aUsmQozD9D4jqnVnVvRsjA4XcC6Qt7BPwZuUA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-04-11T17:08:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Sonja, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2026-05-10T00:28:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ba69b414-47a5-407d-a606-6ba4766836c4",
"author": "Maksim Lukianov",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLZRsMigWWymxoTulcVbdZlkBFkoXhQxHzJvQ2xh7Pa6lcsZ2Y=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Awesome place, great people",
"date": "2026-04-10T16:21:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear you enjoyed your experience with our awesome team, Maksim!",
"replyDate": "2026-05-10T00:28:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7dd598af-4cc2-4e9d-8935-9ad4289b06dc",
"author": "Alex Hernandez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU36_VrTXDnFrDTmG2vUfeNGF12PNCGCHB_DwCTpJsUc3bilKY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jean the store manager is Amazing highly recommend ExtraSpace Storage !",
"date": "2026-04-06T19:31:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We deeply cherish your feedback about Jean! We're thrilled she made your storage experience exceptional. Thank you for recommending us Alex!",
"replyDate": "2026-04-10T00:28:29.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "344e8698-375e-4e5b-acac-b9a6efe0ee4b",
"author": "Thomas Morrone",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL8oZ0vgMafasxnAEdUxIaYTx7x_1QnWliOLaIPhMIin1wwEw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Jean Speranza is awesome!!! She helped agin today get set up w a smaller storage unit as our needs have changed. was a tremendous help. Cannot say thank you enough. . She validated my account status and recent billing inquiries, great job. Most grateful for the kind & always helpful support. Thank u Jean for being the ultimate professional. Thomas J",
"date": "2026-03-20T20:09:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear about your positive experience with Anthony Peña. Thank you for sharing your feedback.",
"replyDate": "2025-07-10T00:28:29.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "85b030dd-3029-4506-87b9-3cd2430ac99f",
"author": "Lillian Wang",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJNUVmu107ejs4OHu2tKUQqhXBR-Wg5Vo3M6nPR1prk_GNCb_4=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-03-20T18:05:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Lillian! Thank you for being an Extra Space Storage customer. ",
"replyDate": "2026-04-10T00:28:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "40e1865c-e562-47f7-87db-859a3712f88a",
"author": "H",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK4dFHnPhsJfHmk16SG7zwTHYBkXGCplq4LOG2W6Mj29FSiKw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-03-20T18:05:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, H! We are here for you if you need anything.",
"replyDate": "2026-04-10T00:28:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "17fe2af1-5e00-413b-8e0b-2def831f5b04",
"author": "Anthony Garcia",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUdsqGKtwzKIuajQRBGftHlKoFkc0jk0FDApJSwrRVK90f185k=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very helpful and super nice",
"date": "2026-03-20T17:13:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your kind words, Anthony! We're pleased our team provided helpful and friendly service.",
"replyDate": "2026-04-10T00:28:29.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7548a366-96e2-4aee-b13e-a1fa80b8d0dc",
"author": "Bentley Garcia",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXraZLxx7mNd-l3vsa3qCodZ0ioKOHs6aL8kZo3w0svli7_XkcRww=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very good service👍🏽",
"date": "2026-03-20T17:12:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive feedback, Bentley! We appreciate you choosing Extra Space Storage and are glad we provided good service.",
"replyDate": "2026-04-10T00:28:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "70e1b83c-ce3f-4fcf-b20e-0f28f46e53f7",
"author": "Joanna Castano",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK1_XcLG8SBqC2nj3bh61X3LOVemroHmc_SeDTcS3sqHcP10A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-03-17T20:25:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Joanna! Don't hesitate to reach out if you need anything!",
"replyDate": "2026-04-10T00:28:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f0ef0067-78c9-40de-a71f-f29584476ede",
"author": "Urayoan Cancel",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVAxCiukuIa0vljxBmitvhyX6YuMrhALtuNNO5JLP1FZzy_4CR3=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-03-11T21:21:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Urayoan! Call us if you have any questions or need assistance with your rental.",
"replyDate": "2026-04-10T00:28:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "504320be-3a9d-4ad7-8c10-83d26dae7199",
"author": "Henry Cancel",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX5_FZPSNjZQIaskFNjQ8m6gzrFWNPr2k9Dz7tp6gRCIsWPnnT9=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2026-03-11T21:19:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Henry! We are so happy you had a great experience with Extra Space Storage. ",
"replyDate": "2026-04-10T00:28:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e3b4927d-ab5d-4a90-a9db-4593f3961f95",
"author": "Garfield McKenzie",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIxW9Hr_gmBdnZ4Brg1iM4bh9RE3WgVKPKUtxpfKmSgdepeTw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-03-02T19:19:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Garfield! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call if you ever need any help with your rental.",
"replyDate": "2026-03-10T00:28:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "271c3af8-a92b-4f8f-8714-407f8ea8d5da",
"author": "Delon Tugman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLemB2_GPC4HaYJKR0oQwpDqKBXByP3R0LU6hESMF_kg1wWpg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-03-02T19:14:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Delon! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2026-03-10T00:28:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1392a85b-434b-4cfe-a0d5-798c6e224dfa",
"author": "AlexJo Lopez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWp54pLIS4VqInJdm7rbq1ws4bBgKlJNqG-qEWFcXH2qwJ8KUc=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-02-23T16:16:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Alexjo! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2026-03-10T00:28:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8333b919-25cc-4273-8a05-ec4ab356f672",
"author": "Leonard Jack Byrd",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJV64d2jdR0EGWct32zRJ5uyxe_NfpVHxv445RXAtarnnjGWQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is a very nice facility. It's well lit with the climate control being very adequate. The staff is always courteous and very helpful. The facility is very clean, well kept inside and out.",
"date": "2026-02-22T00:15:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the great rating, Jack! We're happy we could meet your self-storage needs. It's wonderful to know you found our property clean and well-kept. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2024-07-10T00:28:29.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "e5c8142b-1af4-4ace-bc17-607acbf15d0f",
"author": "Eddie Weber",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVlkYSqUfENcwyLsPygj72STnzQAVIj8N7x2DmayiF_xxciJSy4Sg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great facility, will work with you on long term pricing. Would recommend",
"date": "2026-02-21T16:53:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for recommending us! We're glad our facility and flexible long-term pricing worked well for you.",
"replyDate": "2026-03-10T00:28:29.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "3f8ea3b0-3278-4a8f-a7e7-aa94e6f1fece",
"author": "Janet Peck",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUDRIMNRjp-bb_vsidKvXtDeQvtXYT17KmonVI5gQNRvo5VN3E=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very nice place and it’s kept really clean. No problems getting our things in and out. And the carts are always available.",
"date": "2026-02-17T16:48:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are glad to hear that you found our storage facility clean and convenient. Thank you for taking the time to share your experience with us.",
"replyDate": "2026-03-10T00:28:29.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "de1f1718-afb8-4b17-8e88-4224664b94ae",
"author": "Bob Peck",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKv8vpLH6q7znnZui5tp5PmZmYcMGwCKXIYe3MGj-m9VljdyA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy access to my storage unit 24x7. Manager is terrific",
"date": "2026-02-17T16:47:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're glad to hear you find easy access to your storage unit 24/7 and that the manager is terrific. Thank you for sharing your positive experience with us.",
"replyDate": "2026-03-10T00:28:29.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "0a8ed5ba-9396-4acf-b8c7-8917a0081ff8",
"author": "Michael Markes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJGTe_9TA-aj4KETXqE4L24sJWTjHvPLwto63B4S5D67ORHEg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Friendly, helpful staff who assist in helping me find the best deal",
"date": "2026-02-13T20:15:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Cheggars! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (321) 248-2362 if you ever need anything.",
"replyDate": "2022-07-10T00:28:40.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "d5ed7154-151f-4bdb-b23e-eb364a6a29a9",
"author": "Luis Espada",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVTSe9ckMAbwchm7Zqd3dcWSzAhGN-wWdiU6mvhr7B-krvNchs=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great",
"date": "2026-02-07T17:32:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're delighted to hear you had a great experience with Extra Space Storage. Thank you for your feedback.",
"replyDate": "2026-02-10T00:28:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "735eb76e-d0e3-448f-a8a8-6be92e1ab3b7",
"author": "Daniel Alvarez Perez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJskGCRYihz-fL6jGAfe7EbcNnXAMiajhU_Vo6NiiqAb7hp5Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jean a very wonderful person with a great customer service, looking forward to keeping the storage unit very satisfied with their services",
"date": "2026-02-07T17:31:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Jean provided wonderful customer service! Thanks for choosing us for your storage needs.",
"replyDate": "2026-02-10T00:28:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "247d57e8-41c1-4fb1-a73b-fa2d87d78360",
"author": "M D",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVszP-hIP0p_r2c99SvBWD3q0yZgTQ04LmcrH-W7eODEqy8WVc=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is fabulous! The storage facility is nice, clean and and has flat bed carts!! Ms.Jean is such a gem!!! Highly recommend!!!",
"date": "2026-02-07T16:16:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback! Ms. Jean and our team are thrilled to hear about your positive experience at Extra Space Storage.",
"replyDate": "2026-02-10T00:28:40.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "4ca61ade-8839-46c3-bd84-ce89fef41498",
"author": "Uavonka Minniefield",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLXknS91MDOrYlK5OZq3mAwaARFse6hxEMpan45Oxc-mgQWkb0S=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have been with this facility for 13 years… Just had to take out another unit… As a veteran I have been very satisfied with the cleanliness.. staff and facility over all! U",
"date": "2026-02-04T21:58:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your long-term satisfaction with our facility. Thank you for choosing Extra Space Storage!",
"replyDate": "2026-02-10T00:28:40.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "0a4f8033-ea3d-4989-8b18-3423f649ca63",
"author": "Tammy Kennedy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI-qPCf0tdMh1cNJKCpjoAFXvGEIPwoLIq4uPwWM6g4FxvhYA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-02-02T22:57:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Tammy! Don't hesitate to reach out if you need anything!",
"replyDate": "2026-02-10T00:28:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e2e3d2c6-867a-4b80-a7bb-7ac9ab44dc8c",
"author": "Jose Lopez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIhypHvYXQOPfirYQwWz_7h-jsbkNJzMtoB3JkMigZl_2kiZO4=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Nice people. The General manager here is great to work with.",
"date": "2026-01-21T22:38:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words about our team and general manager! We appreciate your business.",
"replyDate": "2026-02-10T00:28:40.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4cb420b9-edda-4236-ae4a-f8db6823298e",
"author": "Jean Hope",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIUsisU0vmD7gf2Cmx4Q90gxRwL2cbCkvUHaOCq6i-VWWiQKA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2026-01-21T21:11:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Jean! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2026-02-10T00:28:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "804e2474-114f-4b64-94e1-a50a2a4dbaa1",
"author": "Jennifer Mostert",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWGHladoXcvroRy1KODlCkkeuP3eITocy4tA-KVZmgJHc2cG2aB=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jean was pleasant, well informed, and easy to work with.",
"date": "2026-01-19T22:16:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We deeply cherish your feedback about Jean! Thanks for highlighting her pleasant, informed service approach.",
"replyDate": "2026-02-10T00:28:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f4a71e8a-4de8-4094-991d-2a2a8a93bca9",
"author": "Draven Chapman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUjg-EXeLXlG9kI6n4PhBh3dODUsRFdWFhbYDgyus8t4kmNfsGn=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jean was awesome at helping me get my storage unit needs taken care of",
"date": "2026-01-19T18:36:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your feedback about Jean's excellent service helping with your storage unit needs.",
"replyDate": "2026-02-10T00:28:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "69d90500-108c-48a6-aa89-635b2e7a38ac",
"author": "Julliana Tessensohn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJocZf2kS4pQeVNcBviL2_cmc9rw0rVluxzU0YuYEvhx0KObA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Honestly, this has been one of the best experiences I’ve ever had with a storage facility. Jean is an absolute gem, and I truly enjoyed speaking with her. As a woman, I feel safe in the area, and this will be my third time renting a storage unit from them.",
"date": "2026-01-16T22:02:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback! So glad Jean made your experience great and you feel safe here. We appreciate your continued trust.",
"replyDate": "2026-02-10T00:28:40.000Z",
"tags": [
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "36611c92-54b0-4917-82a4-061eb79b814c",
"author": "Gabriel Santanna",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKE62tAmGT2R1akOTsFw3SH4r2XJ78GgXXGGNeg9LcEaYsUtg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had a great experience on site, Jean speranza is a really good person to work with, and she’s a very special person.",
"date": "2026-01-15T19:14:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear about your great experience with Jean! Thank you for recognizing her exceptional service, Gabriel.",
"replyDate": "2026-02-10T00:28:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d412b1f9-a148-41ab-8fc7-efa4f69c4356",
"author": "Isabella Black",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKwGJet54aZGvQyUaESPEKLDbWTs5K65Y6bBuo6jyxK11eq=s64-c-rp-mo-br100",
"rating": 5,
"text": "Units are very clean and well maintained and Jean is so kind and willing to help! I would absolutely recommend them.",
"date": "2026-01-15T17:29:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! We're thrilled you found our units clean and well-maintained. Jean will be happy to hear your kind words!",
"replyDate": "2026-02-10T00:28:40.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "5fb95997-4da7-4f77-aa79-fb4df9ff37af",
"author": "Joshua Donna",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKnvuSqrfGS41ltdloAqUPW1HlgG-3dy8DYC8OsVBWGbCzLiA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Tommy was awesome with my move in a few years back. Upon moving out I accidentally called another company, Value Store It and ironically Tommy answered and was still able to provide move out insights for an Extra Space. If you are looking for up front honest customer service Tommy is the way to go. I also want to thank Jean at Extra Space for making my move out easy and professional.",
"date": "2026-01-11T02:46:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your kind words about Tommy and Jean. Their honest service and professional support make all the difference.",
"replyDate": "2026-02-10T00:28:40.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "1ee7f142-6e01-45f2-866b-2447d7ae3bcf",
"author": "Larri Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJi7DtJjix1EKH_vR2Ep3YbH8Mq-Eg1JISLSZyOE2jxGOpxsg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2026-01-07T19:47:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Larri! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2026-01-10T00:28:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "277b98e9-2c8b-4fce-aeef-0b3586a51ce4",
"author": "John Harper",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU-yGCx8pyFCJtCEszFx2YQLF1eniH-z36VD_HLVaJr2qW8N5xW=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-12-29T20:53:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, John! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2026-01-10T00:28:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "19233c99-58d6-44b5-bddf-ef6b95610b5e",
"author": "Renée Solis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXo3ODEXIfyatpidhDq_Ujnqkv8HgZBx-ZZTt115eyd4Yc-9_s=s64-c-rp-mo-br100",
"rating": 5,
"text": "It’s been great working with Jean she’s very polite and professional.",
"date": "2025-12-18T18:55:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for highlighting Jean's polite and professional service. We're pleased you had a great experience working with her.",
"replyDate": "2026-01-10T00:28:40.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e2b86f4a-4e79-4843-8077-fdd593a39d4a",
"author": "Darcie Madison",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIQLOTyirBbTUe6jL014zIKBGTb_xdnADDn6BetYwUiiphLug=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-12-16T15:43:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Darcie! Thank you for being an Extra Space Storage customer. ",
"replyDate": "2026-01-10T00:28:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f4c7089d-647a-47c8-9171-6e53a4854220",
"author": "Kathy Moore",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLV9FagVSYPP57FEVG1oNmnEpuuvaRsWjL67yFfmFKuouw5Zg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-12-15T17:34:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Kathy! We are here for you if you need anything.",
"replyDate": "2026-01-10T00:28:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0c224c59-4598-4827-a85d-d5ce191013fd",
"author": "Marianne Burtnett",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXGg9UEgjGKgIRDzcKjGGCgf5tu_e7e4qkSFQhElSNTmyhBxx5p=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Excellent customer service! Jean Speranza went above and beyond to help me when I lost the key to my unit, she is very professional yet warm and friendly. She is an incredible store manager and keeps this storage place in too shape - super clean and safe. Highly recommend!",
"date": "2025-12-13T22:43:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about Jean's exceptional service! Thanks for recognizing her professionalism and our clean, safe facility.",
"replyDate": "2026-01-10T00:28:40.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "4bac20d2-42b0-49e4-9d50-4e1bccc68181",
"author": "Mitizie Carter",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIujNAF2x3g1pdqpQOSuNtuP6b3sF7TfI06z3risUExxg2qJQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have been at Extra Space for 8 years and appreciate the clean, facility and important to me, a space that I can visit and feel safe coming and going! There is very close parking, during the day a facility Manager that is aware, available for questions and assistance of a nature that knows the answers and sees things are respectful for all customers! Carts, clean restrooms, doors kept locked unless others are physically moving in, and then it is monitored! I am very pleased that after much viewing of various properties I chose this Extra Space!\nI call to make my payment and am always greeted warmly and help Ed immediately! Receipts are sent to me according to my wishes .\nThis is a very positive environment!",
"date": "2025-12-11T22:27:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your experience after 8 years with us. Your appreciation for our clean, safe facility means everything. We're delighted to hear that you feel secure coming and going from our location, and that the close parking adds to your convenience. It's wonderful to know that our facility manager has been helpful and knowledgeable in addressing your questions and ensuring a respectful environment for all customers. We take pride in maintaining clean restrooms, providing carts for your use, and keeping our security measures in place with monitored access. Your satisfaction with choosing our Extra Space location after viewing various properties is truly rewarding to hear. We're also pleased that our phone payment process works well for you, with warm greetings and immediate assistance, along with receipts delivered according to your preferences. Thank you for recognizing the positive environment we strive to maintain.",
"replyDate": "2026-01-10T00:29:03.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "a4f32e42-48c9-4dc1-a849-149f939ad8c6",
"author": "Brenda Penn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLNPdtpiOMdhZQGRVZDlHNT_FZUsyAK3XypAlRO6o440xTp0g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-12-11T19:45:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Brenda! Stop by our office or give us a call if you need assistance or have any questions.",
"replyDate": "2026-01-10T00:29:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c10db06a-2669-4508-b270-f76d31f31088",
"author": "Kris Jungck",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXcFLrFR0KCQkOUr87pwzdAyOL62GVFd2H9bmekSRsqnuiWVAYr=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-12-06T19:49:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Kris. Your rating means so much to us!",
"replyDate": "2025-12-10T00:29:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "eba70394-9530-4b53-a474-3e648e5fb08b",
"author": "eric jarvis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKHLtifeT111Vg1TnNNFnIe6jLCkfUyIyKVNU3Jsgo0es5j-Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean facility, security and lighting are excellent. Front office always staffed and ready to help.",
"date": "2025-11-26T14:51:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're ecstatic to hear about your positive experience at Extra Space Storage. Thank you for your feedback.",
"replyDate": "2025-12-10T00:29:03.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "b4da209f-f431-430e-9420-4224ca6f81f4",
"author": "Liz Collett",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX4pqf3ACfIGNpPALF8UpbpyWlCuATUozBHsHW2qGG9U-2zk-cc9Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "We have been using Extra Space Storage for almost 5 years.\nVery happy with \"this\" Extra Space! Jean is a pleasure to work with!",
"date": "2025-11-23T21:11:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Liz! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.",
"replyDate": "2023-07-10T00:29:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a9f9d7d9-7bdc-4546-a6a7-ceb4c1932f4f",
"author": "Kimmy Oh",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKHnRdSHvZ7wJbqr1SYc8sNYH7HdWl6Ynt0rJQ1-hAYhAG-Zg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ms. Jean is super helpful ! Clean and easy access.",
"date": "2025-11-22T18:51:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience with Ms. Jean is greatly appreciated! Thank you for sharing your feedback.",
"replyDate": "2025-12-10T00:29:03.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "7e80c012-3229-41ca-8ee5-7a22432d366e",
"author": "J. B.",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWC2SNX-B41yh9BbpLVpYaw3bNLIqPL4Ih9kKEdsh2xxfXeiEcN=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2025-11-22T02:35:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, J.. Call us if you have any questions or need assistance with your rental!",
"replyDate": "2025-12-10T00:29:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "98ca987c-c6fb-4311-8b53-1d67c4fcbe90",
"author": "M Leslie Wimmer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK1usiUcCwj4HhdemsoXaYtz3H9NuGmk7L_1c307fHqbDpZ5g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jean Speranza, store manager,\nhas been a credit to her work. She is professional, knowledgeable, friendly and willing to help.",
"date": "2025-11-16T19:10:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! We're thrilled Jean provides such professional, knowledgeable service. Your feedback means everything to us.",
"replyDate": "2025-12-10T00:29:03.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6b8a9fce-a6e9-4464-81ea-844a115cefd6",
"author": "matthew shogran",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXEJkw-xIob05Q6Ty4xIORZ5HVefuvUVcvQ3StMg2_dCTft0cYa2w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-11-12T17:11:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to leave a rating, Matthew! Your feedback means a lot to our team.",
"replyDate": "2025-12-10T00:29:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1fb89d53-604b-4c6c-93f0-c65bb539a9d3",
"author": "Jodie Fortier",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLXPrjk5qJlT2dTAdqPOkDPIvc9LDgaYhsKK1TzG_z3bSyv2Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff is friendly and helpful. The storage area is always clean and easily accessible location.",
"date": "2025-11-11T16:32:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear you appreciate our friendly staff and clean, accessible storage areas.",
"replyDate": "2025-12-10T00:29:03.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "43180254-4f78-451f-af3f-577003b422e3",
"author": "Matthew Landreneau",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLKLwAfmea9JmZotwEn2tZA2nMG0Z13_j8RDNDudRL7ZTRkSQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-11-11T15:47:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Matthew! We're happy you trust Extra Space Storage for your storage needs. ",
"replyDate": "2025-12-10T00:29:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "717f8f8f-48cb-4ee6-b479-3c9766cfc3c5",
"author": "Aaron Hanks",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKkx_4_fxR4fmAlXbFg1KAJLA4eVxvHSTDRXgh4N_uwcBj2Sw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-11-11T14:17:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Aaron, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2025-12-10T00:29:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b7f2ad0d-2fac-48fe-948f-d49018395297",
"author": "Juneva Julio",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVFAdX_XjAKHg8QJd-nn1Hh00uwczOnZW-3FZMGjGEtNWoCdQc=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I am very satisfied with Extra Space Storage. Everyone is so nice and very helpful if I needed any assistance for anything. I would recommend this place anytime and to anyone.",
"date": "2025-11-03T17:23:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your kind words about our manager's professionalism and your smooth transition. We're thrilled you'd recommend us!",
"replyDate": "2025-08-10T00:29:03.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4a4f93d2-edf2-44c1-9b0b-d34582103a94",
"author": "Riscardo Torres",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKuJWVbMzIQs7aaAocVFJZf_atUqnKW085sKLnUxoftOiH53g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-10-24T18:45:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a 5-star experience, Riscardo! If you ever need anything in the future feel free to stop by or call us.",
"replyDate": "2025-11-10T00:29:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9cf76ea7-c79e-4837-9748-f39d7aecfb82",
"author": "Paul Jubber",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVuuqyceU6dtplBoB5kIEdzUoeNQ1cgLdFWHoSWkJmpvkEfEv8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great moving experience",
"date": "2025-10-18T13:30:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear about your great moving experience! We appreciate you choosing Extra Space Storage.",
"replyDate": "2025-11-10T00:29:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "35b23c2c-3cc2-4af1-89db-83b0c805459b",
"author": "David Eckholdt",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWqxvidqHvvyn8yYREcqcdHl2DVQ3-QOj0S-qVxStGOzQNQlmCu=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Jean did a great job of taking care of us, and helping us find everything. Great work!",
"date": "2025-10-18T13:30:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Jean provided excellent service helping you find everything you needed!",
"replyDate": "2025-11-10T00:29:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b91d991c-726f-4861-bfc2-11036aa0d2af",
"author": "Megan Rugar",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX-O3dvbbAZCA89EL5Qh2wtBRrVPbN0jj3zYl7bvsVnFa4JMY3rSQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean location with great customer service. Jean is so helpful and really makes sure that moving/transitions run smoothly while meeting your needs.",
"date": "2025-10-17T22:17:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your experience at Extra Space Storage. We are glad to hear that Jean provided great customer service and made your moving experience smooth.",
"replyDate": "2025-11-10T00:29:03.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "25eb533a-333e-4528-b4c8-0c15e9ed0e76",
"author": "Devon Gagnon (dgagnon809)",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJsTJHjz72vZKObfqUWuNEbbqnWyDWOCFejeM4qVSL81da82lA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-10-15T21:01:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Devon, thank you so much for the great rating! Stop by our office or give us a call any time if you need assistance or have any questions.",
"replyDate": "2025-11-10T00:29:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1a0a8f9e-79be-4480-9e9c-c92940c8782b",
"author": "RC Travels",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWJP0cmJOl8IgIH29x_TnGPKcG6e386syLlu96AJVjTCYkO1M4=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Been With This Company For Years. No Complaints. Good Customer Service. Stopped in to update our information, was greeted promptly and everything was positive.",
"date": "2025-10-11T00:05:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We deeply cherish your years of loyalty! Glad our team provided prompt service when updating your information.",
"replyDate": "2025-11-10T00:29:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8d36525f-b1b3-4849-abb0-51a2b26fdada",
"author": "Evan Buss",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVj1OA9tvwKjZmlpqLpUz3hNktMC3Q0Bp8y23_vHXm2x2FKUCk=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy to get setup, clean units",
"date": "2025-10-09T16:49:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is appreciated. We are glad to hear that you found our storage units easy to set up and clean. Thank you for sharing your experience with us.",
"replyDate": "2025-10-10T00:29:03.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "ff11be42-f972-4523-80cd-a48e18d04daa",
"author": "Ladena",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIcGnPpSpAEZuC1Bc4_OBFP-4U6UDW5iEj9JNnjWIX5Nwb5AQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jean, the manager at the Extra Space Storage unit on US1 in Rockledge has been a pleasure to work with. We already had one unit rented and needed additional space for storage. She went above and beyond to help us determine the most economical way to obtain the extra space we needed.",
"date": "2025-10-07T16:45:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are honored to hear Jean provided exceptional service! Thanks for recognizing her efforts in finding economical storage solutions.",
"replyDate": "2025-10-10T00:29:15.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "96eb7865-4aa1-4df2-84aa-59c8c48076c7",
"author": "Robert McAra",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJoJ9N-9n9yszGs7swQ5AxsRfeDkbD2rYIcnU2LMToUyINWjw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent",
"date": "2025-09-22T13:05:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback! We're thrilled you had an excellent experience with Extra Space Storage.",
"replyDate": "2025-10-10T00:29:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0f9eb092-a9c6-494a-86e0-cb5958c06e2f",
"author": "Elliot Storms",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX-k8e9gS0xffTMfQfRi5c9_NsMrLTOmFJFzdtvobqtLgolKmvr=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service! Jean was very helpful with everything we needed to move our stuff in!",
"date": "2025-09-20T16:50:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Jean provided great customer service during your move-in! Thanks for sharing your experience!",
"replyDate": "2025-10-10T00:29:15.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8a70786b-5612-4d3f-a1d5-ab577d30c5c3",
"author": "C. S.",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXo4exHC3H9jd-rIE_AsTR8zYrj492cPIio0VMJ-pumW2_40dq4=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-09-20T16:48:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, C.! We are here for you if you need anything.",
"replyDate": "2025-10-10T00:29:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "010f6b74-2890-41f7-95a2-41ea8f2fafdc",
"author": "Mr. Rager",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWuUreW3RI5HS3NOBdWAiySOMuZglqrAS4sd9653si3b2R_VQw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had an excellent experience! The service was not only professional but also very friendly and attentive. Jean answered every question I had clearly, and provided me with helpful information that made things much easier to understand. I really appreciated the patience, knowledge, and willingness to go the extra mile to ensure I had everything I needed. Highly recommend.",
"date": "2025-09-12T16:05:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your excellent experience! Thanks for recognizing Jean's professionalism and friendly service. We appreciate your recommendation, Mr. Rager!",
"replyDate": "2025-10-10T00:29:15.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "9e9d2547-3043-4f9d-bebd-58cb7a8a29e6",
"author": "Christa Wilkening",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJD8fNZC1Z26Rtpz3XSWzJ33FJ9j0Q_GjlN5jucy-ef__wB1Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "The facility is very convenient and so clean! Jean was extremely helpful!",
"date": "2025-09-11T16:36:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are utterly delighted to hear about your great experience! Thanks for noting our clean facility and Jean's helpful service!",
"replyDate": "2025-10-10T00:29:15.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "d7cb319a-7584-4132-8ef6-c2fc9dc4d04c",
"author": "Chuck Wilkening",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKQG7lVb3c9PBnu9qDdhn--eU7HgIcFOx_jFAlYSTL9bWheJw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-09-11T15:28:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Chuck! We're happy you trust Extra Space Storage for your storage needs. ",
"replyDate": "2025-10-10T00:29:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "655acf68-a29d-4113-a340-996e008a0ddf",
"author": "Rebecca",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIIYsM7CIqDg1nh7IzNoU0UkNhF7h16yQCPUsQuxweptAIVVg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jean was such a pleasure and very helpful. I would recommend her and this storage unit facility to my friends and family! Thank Jean for you knowledge and professionalism.",
"date": "2025-09-06T20:01:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear about your great experience with Jean! Thanks for recommending us to friends and family.",
"replyDate": "2025-09-10T00:29:15.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0371b374-6c22-45c7-b901-27acaf94d7d4",
"author": "turtle turtle",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI4WiynZvrsUsoSFL3JfcCBGsRS9gFMqXsTJiNKRESSejef1g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jean was a great help . And this place is very clean .",
"date": "2025-09-06T19:59:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your review is appreciated! So glad Jean helped you and you found our facility clean.",
"replyDate": "2025-09-10T00:29:15.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "25c62cd2-7249-4294-a348-80207e8b4145",
"author": "Don Knippel,jr",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLMj_MwFhQzzcLpHAoguY5h7PaIT-9-9Zj2McRCEzxgw4QwOw=s64-c-rp-mo-br100",
"rating": 5,
"text": "We have stored here for a few years. The facility is always clean and the climate control is perfect. Thanks to Jean ,the Manager, that was so accommodating in helping us renew.",
"date": "2025-09-04T17:00:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear about your positive experience at Extra Space Storage. Thank you for sharing your feedback!",
"replyDate": "2025-09-10T00:29:15.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "5aa05bb3-4e68-45db-a0ea-75a34d7f013b",
"author": "Linda Fifield",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIiYqlxTvFVLhMpJm-9nKwHPcVTJcxgPapbuj8N7sLgB-V4Yg=s64-c-rp-mo-br100",
"rating": 5,
"text": "JEAN AT EXTRA SPACE STORAGE IS SO VERY HELPFUL AND PLEASANT. SUCH A NICE PERSON AND COMPANY WHERE YOU ARE NOT JUST A NUMBER!!!!",
"date": "2025-09-04T16:46:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your kind words about Jean at Extra Space Storage. Thank you for sharing your positive experience with us!",
"replyDate": "2025-09-10T00:29:15.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ea4a590d-806b-4f70-b12d-60c4f60e4871",
"author": "John Stoever",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLdiGO5uxYl1EWujDQynejn73TIJQKZr8vaCWJXR0Jtr0Za7g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent experience from start to finish, Jean walked me through everything. Very clean modern facilities I couldn’t be happier",
"date": "2025-08-20T17:35:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear about your excellent experience! Jean and our clean facilities made your visit great.",
"replyDate": "2025-09-10T00:29:15.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "79685edc-9829-4979-87bb-4fcb5438d162",
"author": "scott m",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWZZW1tb36NdPH1bXf2W9NSmzKfK0nSjAaUg-_JxVJr799T3-0=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super friendly, awesome people very helpful",
"date": "2025-08-15T16:40:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear about your great experience! Thanks for recognizing our helpful team.",
"replyDate": "2025-09-10T00:29:15.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "83d6c971-2288-42ee-80c7-0fee91de73e2",
"author": "PJ",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIvZAszv0IuBietMJeKCmj0vrbjxGeZdFEHPwFmfT5wJ55QAg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service.. always helpful and pleasant Ty very much",
"date": "2025-08-15T15:20:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are elated to hear about your great customer service experience at Extra Space Storage. Thank you for sharing!",
"replyDate": "2025-09-10T00:29:15.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0d84732a-2f22-4ba9-88fa-6b6a5037ff68",
"author": "Joshua Sisk",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIwG1VvWU_-X1ocjcExt0s_emRmGJ1lMuYOY6zVY6t3uPCMGA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Jean was great very helpful! 5 stars!",
"date": "2025-08-13T19:11:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful for your kind words about Jean! Thanks for the 5-star review, Joshua!",
"replyDate": "2025-09-10T00:29:15.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9e5dfc00-bfd9-4ce8-bea2-3177f2d25f76",
"author": "Brittney Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJxAAnLMaMiniqoUFzikMbQTEH4brTuXLrfkcCnYAH92kzHNA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jean was amazing! Great customer service!",
"date": "2025-08-13T19:09:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback! So happy Jean provided amazing customer service. We appreciate you!",
"replyDate": "2025-09-10T00:29:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3f773298-62d9-4a3e-804f-c8a68ce898d5",
"author": "Jamie Foreman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKFk5XTDJ_zTUm4rHfyMaO3AIZ1-Yt833-ggaUV4yr9GN0w_Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-08-07T15:31:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Jamie! Please stop by our office or call us if you have any questions.",
"replyDate": "2025-08-10T00:29:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c6090734-0070-4409-ae8a-1cf6b4df5842",
"author": "Diana Ren",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJqxCHJRX0AYkDfJb75e-No1veE2MZQIJYh1yY6Z1zddamAaA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-08-07T15:28:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thanks for the excellent rating Diana! We're so glad we were able to meet your storage needs. ",
"replyDate": "2025-08-10T00:29:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1fb1b944-2f7d-44ac-89b2-9ac62a1a3d0a",
"author": "Catherine Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKj6r_xawug078MA-YCWC3TdVuFOn0lH6_Ns2eBgDa7Q7I0lw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-08-07T15:28:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for leaving a 5-star rating, Catherine! We are grateful to have customers like you. Please let our team know if you need any assistance or have any questions.",
"replyDate": "2025-08-10T00:29:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6d1506f4-94b1-4440-9d63-c1ea0adcc899",
"author": "Isaac Eberts",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUiSugWLzFcvYsBmxkR91kZZYtnIFAwB2AIXaZyhUaTKmey4H-a=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I’ve had a decent amount of experience renting storage units from multiple companies both personally and for work, and this is the best one by a long shot. Extra Space does things better! Jean was incredibly helpful and kind during my move in, the facility is very clean unlike others I’ve experienced, and my unit was exactly as described and perfect for my needs. The large carts at the front for transporting items in and out are a great touch! I would highly recommend this facility over any others in the area.",
"date": "2025-08-05T12:28:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear Jean made your move-in smooth and our clean facility exceeded expectations! It's wonderful to know that you found our units to be exactly as described and perfect for your needs. We take pride in maintaining a clean environment and providing helpful amenities like the large carts for easy transport. Your experience with multiple storage companies makes your positive feedback even more meaningful to us. Thanks for recommending us to others in the area!",
"replyDate": "2025-08-10T00:29:15.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "d7a350a5-e089-4b4e-8565-9dc242109637",
"author": "Susan M",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIihK4BfRh5P-2U_oZGTlUe3lHp7_NJZiQWicvTTyBcHSux6Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jean has gone above and beyond to help with our storage process. She explains everything and makes sure we understand all info involved. Just a phone call away, I look forward to doing business with her and Extra Storage in Rockledge.",
"date": "2025-08-01T16:37:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about Jean's exceptional service. Your appreciation for her detailed explanations and accessibility means a lot to our Extra Space Storage team.",
"replyDate": "2025-07-10T00:29:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dbe92477-9cb1-450a-9bc5-4fc91a81b2aa",
"author": "Omar De Jesus",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUJD6AWWFOmSTT3bPfVYacQqqDnORKxyc3Kwajr9Scs3cFtTPAB=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Service was great! Smooth and easy",
"date": "2025-07-25T23:27:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for choosing Extra Space Storage, Omar.",
"replyDate": "2025-08-10T00:29:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "73510696-21e1-4f94-90a2-1df7eda45d60",
"author": "Joe Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocILJA15bPPha73iYVql3MBAXhZE9xWMPcKhxCI7IYhH3D4SUIA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Jean is great! Very helpful and friendly!! I made the right choice for which site to use.",
"date": "2025-07-23T16:48:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Joe, thanks for leaving a rating! We're happy to hear you had a great experience!",
"replyDate": "2025-08-10T00:29:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3b86192c-7c64-448b-b8f9-309be5cd2f79",
"author": "Aaron Polk",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKJVMfLkcjJrs2EoPm7o7MhueYBIPNGxBtu2QSEdSvSWG5ddQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-07-21T20:20:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Aaron! Don't hesitate to reach out to us if you ever need any assistance.",
"replyDate": "2025-08-10T00:29:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "db1621a4-a30a-4487-b9bb-97b2f670b085",
"author": "Jarl Gustafson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJyO0KjFg4mi2zFyc8tcWe4awhoGDce8cJG_fL8qdaXEBligA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Quick and easy process with helpful options. The manager Jean Speranza very knowledgeable and helpful with all my questions.",
"date": "2025-07-21T17:43:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear about your quick process! Jean's knowledge and helpfulness make all the difference.",
"replyDate": "2025-08-10T00:29:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3ecf2b11-ea0f-4bd1-b2c7-3808ea394b39",
"author": "Susan Houha",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV4GlwjYurd7RUnq-c-wBXC51-fQS-cE5oH97W93t5xjiQ2AQKI-g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jean at Extra Space Storage is a treasure !!! She is pleasant, knowledgeable and a great communicator. Jean provided clear details and helpful guidance on the vacating policy. The facility is clean and well-lit with good security but the best thing about it is Jean's above and beyond customer service and cheerful smile and wave when entering and exiting.",
"date": "2025-07-19T20:57:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about Jean's exceptional service! Thank you for recognizing her knowledge, communication, and cheerful demeanor.",
"replyDate": "2025-08-10T00:29:28.000Z",
"tags": [
"cleanliness",
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "a5296e3b-7f3f-45d2-95fa-da2dcbb17f9c",
"author": "Carme Fina",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJC-_tvBt93SIWuF3Xlfilkf7RkXwB9O5p_hklHtbvAo60H=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service! Everyone was super helpful during my first visit—showed me exactly where my unit was and even provided carts to make the move easier for my movers. Great experience!",
"date": "2025-07-15T17:39:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your excellent experience! Thanks for highlighting our helpful team and convenient services like the carts for your move.",
"replyDate": "2025-08-10T00:29:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0aad6907-c7eb-4541-9e35-a0f23facb8c1",
"author": "Georgiana Danna",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIZlxvXKw9m2CUuggk7MKqTVADBVeFj6gbGzYQrFHI91zvAEw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Just moving to this area and met Jean on the phone when calling for storage info. She was amazing! Kind, helpful and knowledgeable. Answered all out questions and was pleasant and courteous. When we decided to rent space, she helped me with the online procedure. Jean made it a breeze to do the paperwork and answered all her questions thoroughly. At our move in she was right there with a smile and gave us the direction we needed to get moved in. Looking forward to seeing her next visit.",
"date": "2025-07-11T18:34:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your wonderful experience with Jean! She truly made your move-in smooth and welcoming.",
"replyDate": "2025-08-10T00:29:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "28374de2-72b6-466c-b724-264a9e013255",
"author": "tyler watson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUj-lVHddIyIB-YiZzZi_Gd3v7Jr-ttuObuheQRmzK7weZMqzo=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Was great and very helpful",
"date": "2025-07-11T17:46:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear you found our service great and very helpful, Tyler!",
"replyDate": "2025-08-10T00:29:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "afba5009-1800-49f2-a5ee-3a19e20e9141",
"author": "Petit-Frère Mackenson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXALYnT9QyQSYbWtG03sKwku-svjVqoJZfStrWcvAvpL7c7j71EBg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-07-11T14:50:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Petit-frère, thank you for your positive rating! Please stop by our office or call us if you have any questions.",
"replyDate": "2025-08-10T00:29:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "818461d5-7321-49b5-80c5-1e541416a22a",
"author": "Michelle Janine",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKV93bkSNPelYB70IZVRFFdmKBnF3LC07tMeKdpNuCgxSzcYA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "We have stored at this facility for a number of years through various owners. This is the third time we have stored here with Extra Space. Jean was absolutely fabulous to deal with! This facility is always clean and climate controlled and safe. This time we transferred our space that we booked through Susie who was fantastic to deal with as well. We worked with Jean to transfer to a smaller unit as we removed many items from our larger unit. Jean made the transfer very easy and we were able to move our items within minutes. We have worked with many employees over the years starting with Rene who moved to another Extra Space location. Rene was outstanding as well. Recently, Jean just added to our overall satisfaction with this Extra Space facility and we HIGHLY recommend this facility to everyone...thanks, Jean!\nRich and Michelle Catellier :)",
"date": "2025-07-09T19:57:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Michelle, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Kara! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2022-07-10T00:29:28.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "cde19880-9ccd-4d76-8c07-86372c39ae48",
"author": "Mike DelVesco",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKZGIY6YGmnseRH3LsKyC3RnV4Xak5HjavDN2YDa5yIctBciQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had this storage space for three years. Absolutely wonderful customer service and never a problem accessing my unit. Would highly recommend using Extra Space Storage on US1 in Rockledge!",
"date": "2025-07-06T14:42:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your wonderful experience over three years, Mike! Thank you for recommending our customer service and facility access.",
"replyDate": "2025-07-10T00:29:28.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "5c84803a-f422-492d-b983-faf7af533286",
"author": "Priscilla A",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLx1tE2IMCG2cJIO15Af_cJKFGfu4HEjWuYkAFB6aUE8rKQ-w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Store Mgr was very friendly assisted in helping me move from one unit to another. Process was very easy. Thank you Jean",
"date": "2025-07-05T15:28:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Jean made your move so easy! Thanks for recognizing her friendly, helpful service.",
"replyDate": "2025-07-10T00:29:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8c213c34-4b94-48e5-b63c-29213e7eece0",
"author": "Tristan Armenta",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUhNgWWRenYQtdqfTCyp_r_yp32oFlfA-giCgfXQ5lvgvbiJJGh=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Amazing storage space. Very friendly staff, and solid A/C. Was super easy to unload a uhaul and get into the building. Parking does lack a little and can be a little tricky if you have a bigger Uhaul or truck. But overall, cheap prices, and they provide you with a lock for the unit! Highly recommend",
"date": "2025-07-03T21:47:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're excited to hear that you found our storage space amazing and our staff friendly. We appreciate your feedback and recommendation.",
"replyDate": "2025-07-10T00:29:28.000Z",
"tags": [
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "1420de61-00fd-47e3-8499-54130666de20",
"author": "Magaleate Kostelnik",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXWO41yY35UD_TpGDByV_Xd0FizpA6wanCPIQ0TfkmORC9crw6-5A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super friendly and easy to rent units. Very clean and easy to get in and out. Nice area and good prices 🙂",
"date": "2025-07-03T19:26:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your positive experience with our friendly service, clean units, and convenient location!",
"replyDate": "2025-07-10T00:29:28.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "cf5ec679-62a5-4a7a-928f-a291c79bbbde",
"author": "Patricia Foster (Mayalilium)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXGubi2uyWShu3N4_4uw80pVF0MwdCv9Fy_y7T74qyb1w5KAFQTkw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Clean and easily accessible",
"date": "2025-06-21T16:16:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear you found our facility clean and easily accessible! Thank you for choosing Extra Space Storage.",
"replyDate": "2025-07-10T00:29:28.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "3f2813c6-cda2-40fb-916e-d1017d177cef",
"author": "Bethany Sligar",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI4QIKsQ0vUniedfu14JWeePwMIkNRqh6mlbbpkT_GGpgH5tw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jean was super helpful in getting us a wonderfully priced unit:-)",
"date": "2025-06-20T15:26:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're delighted to hear that Susy was super helpful in assisting you with a wonderfully priced unit. Thank you for sharing your positive experience with us!",
"replyDate": "2025-07-10T00:29:28.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "ce6e315e-8556-479e-9e73-cffa2706bfbf",
"author": "Richard Catellier",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX1Y3_PUF0_7jD_TTCEUKdVuXVDKizty2ickcsUt3eOvrUv-5ebOA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "This was the fifth time we rented at this Extra Space and we could not be happier. Jean was so friendly and helpful. She is a great representative for your company. The place is so clean and that is so important to us. Keep up the good work.",
"date": "2025-06-19T20:26:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, Richard! We greatly appreciate your loyalty to our Rte 1 Rockledge location.",
"replyDate": "2025-07-10T00:29:28.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "4b755344-478f-4b2a-afd8-b4e191274ad0",
"author": "david dentremont",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU4gQvPdsWTg7Z5co7ksh-EQgzQozZN9iMUhQjS88ytw_mlnJdgbw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "This is a great facility everybody's always been so helpful the air conditioner has been very consistent.",
"date": "2025-06-14T14:22:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear you find our facility great and appreciate our helpful team and consistent air conditioning!",
"replyDate": "2025-07-10T00:29:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "781055f4-1f86-4482-a288-f0872d2e90a0",
"author": "Kimberly Borden-Ferraro",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLSqDwNhAtC72yEARZBVSvGJT4fyW0z73orI8dvKUTzRk2mIg=s64-c-rp-mo-br100",
"rating": 5,
"text": "The people that work here are very friendly And extremely helpful. I really appreciate them and I’m glad that I found them as a place to store my belongings.",
"date": "2025-06-08T20:02:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to have such friendly and helpful team members serving you. Thank you for trusting us with your belongings and sharing your positive experience.",
"replyDate": "2025-07-10T00:29:28.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "2ead67b3-9467-4e40-b38d-f0a58d4d33ac",
"author": "Jha",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWv2-lSXfVncCSye3ELw5O2-rRHh84X9gLGfhnGm5gQba3KV6d5=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2025-06-07T21:03:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Jha! Please let us know if there's anything else we can do to assist you with your storage needs. ",
"replyDate": "2025-07-10T00:29:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "19b11785-9a59-4b60-9192-37f9cd61eeb9",
"author": "Chari Stevens",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJuMJDIdrPsmPjEYM4R9IHUHF87u2XfIome3cYcgHZxWLy6KQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "So Happy we chose Extra Space Storage!! Jean was very helpful and polite helping us with our storage unit!! I highly recommend this place!!",
"date": "2025-06-07T20:16:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to receive your glowing review! Thank you for recognizing Jean's helpful service. Your recommendation means everything to us.",
"replyDate": "2025-07-10T00:29:46.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7f7ef7dd-fff9-4386-ae9c-63404a75f068",
"author": "James Stevens",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLF9HQJiDN2vMYsKvXjqFc4Q4i_oJiVv131IgMFgTVXSMxTwQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful and knowledgeable",
"date": "2025-06-07T20:14:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear our team was helpful and knowledgeable. Your positive feedback means a lot to us.",
"replyDate": "2025-07-10T00:29:46.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "22cad1da-0b7d-41e8-b3e3-b5c18428085f",
"author": "DanandTina Albrecht",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVjL6BBEBYyId9inY_Ya7tC-k04uEphJ1W1--JtLpI6JI2pTRw=s64-c-rp-mo-br100",
"rating": 5,
"text": "We’ve been using Extra Space for years at the Rockledge location. Never had a single negative experience other than with parking. There’s only like three parking spaces for that huge building.\nOther than the parking, the people working there have been great and the facility extremely well taken care of. We’re using another Extra Space storage in our new city. That says a lot!",
"date": "2025-06-07T17:52:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to have earned your long-term trust! Your continued loyalty across locations truly means everything. Thank you for highlighting our excellent staff and facility maintenance.",
"replyDate": "2025-07-10T00:29:46.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "b1e5f8e6-d0de-4c10-843a-2e96150eea20",
"author": "Tina A",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW0zUUJ4Y3OGsgXibBigA71_xhs0MpCeTyfiC1EFB4k3HbEXcE3=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-06-07T17:51:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Tina! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2025-07-10T00:29:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9b6d49bd-58ad-404c-a644-b846035212eb",
"author": "Troy Criddle",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXuejIqn_JY_TrGMOXtXTDz5FfPqqx6-24aXaTiv8c7lzyo8Unbxw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Jean was great !",
"date": "2025-06-04T14:51:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear that Jean provided great service! Thank you for sharing your positive experience with Extra Space Storage.",
"replyDate": "2025-07-10T00:29:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "de67babc-6dbf-4f49-9a86-9d17e210fbcb",
"author": "Eric Ditman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWkS44wS03DB_aXUwF61IDfufafte2ZySOArxgzxNVQ2eGOQ8uI=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2025-06-04T14:43:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Eric. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2025-07-10T00:29:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ad58fccd-cc95-4f0c-907f-c403703c56ff",
"author": "Jeri C",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXhslbhr8gL21TPx3evYn4rNcA70Eq7X-94Ffs_a19taHIasqlM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra Space Storage has been my go to since 2007. Jean has been so helpful at the Rockledge location . I recommend this location 💯",
"date": "2025-06-03T12:11:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to have earned your trust since 2007. Thank you for highlighting Jean's helpfulness at our Rockledge location and recommending us.",
"replyDate": "2025-07-10T00:29:46.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "32a70099-284e-4be7-bfaf-aef112c49222",
"author": "christopher J Haplea",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUUV62CdpAheuOQHuiObMIYiCvWcEdCfyqfe6VDd28APcYGHj8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great storage place with fantastic prices and even more fantastic staff!! Susy walked me through all my options over the phone and explained what options would be the best for me. Then when I came in to get my actual unit she was so nice and polite! I would absolutely recommend this place to anyone and make sure to ask for Susy!!!",
"date": "2025-05-28T17:11:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your exceptional experience with Susy! Thank you for highlighting her helpful guidance and politeness. Your recommendation means everything to us.",
"replyDate": "2025-07-10T00:29:46.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "35eabfde-30b4-434e-8883-6eb8540a1354",
"author": "Jeffrey Gentes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW3n6xnn8ZwUihYJ_lWnyuMmrbjblNRTLxDZiHW_CT8sPEGLlCx=s64-c-rp-mo-br100",
"rating": 5,
"text": "I am literally blown away with a customer service. The unit are clean up-to-date in the building is always well-maintained. I highly recommend this company for your storage needs.",
"date": "2025-05-21T18:07:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your exceptional experience! Thank you for highlighting our clean units, well-maintained facility, and outstanding customer service.",
"replyDate": "2025-07-10T00:29:46.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "108a0f04-3b10-4cdf-9cb2-7f2f36a8877d",
"author": "Nik Laznik",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWoeXPmKdjIr0UWLa6MD6UuhrDbDzJJ9WMer2RZhZbnmV1zGIw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Nice and clean",
"date": "2025-05-20T16:31:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear your storage unit is nice and clean. Thank you for the wonderful feedback!",
"replyDate": "2025-07-10T00:29:46.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "eb141655-2c70-4a92-8389-0196a85e365b",
"author": "justin smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJF6VXnZ3csuiGUD5nImqZWH2k3pU75UulgJWuLMEdoGtzRvQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience!! Used multiple times and would continue to use!!",
"date": "2025-05-19T14:59:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your great experience and continued loyalty to Extra Space Storage! Your repeat business means everything to us.",
"replyDate": "2025-07-10T00:29:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9aa19412-1a56-4b11-91d0-d83addfc1bd8",
"author": "Jennifer Chace",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUkjBthkaIDPrw8yg-0A9CtO4L1Dx0G7WWBvacvLfmMDb7yVhj1sA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Thanks Jean for helping with the move.",
"date": "2025-05-18T14:03:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your feedback is incredibly valuable. Thanks for acknowledging Jean's help during your move.",
"replyDate": "2025-07-10T00:29:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d3328c1c-44f4-4cf8-8dea-7d479e5ec399",
"author": "Zack Chace",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI6Q3krvcKH94JPk-OVVguZr1yUgYwI5d05iekxaPh6omk-9w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-05-17T17:16:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to leave a rating, Zack! Your feedback means a lot to our team.",
"replyDate": "2025-07-10T00:29:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "91e0e518-e6b0-44b3-9533-d75092609edb",
"author": "Fatima Gillot",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJs1wczLjbjtPM1q_krcNvvX9QNok2E48JEwcAldNKYBtYVfw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I was very nice people, the place well cleaning. I give 5 star",
"date": "2025-05-01T23:10:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear that you found our facility clean and our staff nice. Thank you for the positive feedback, Fatima Gillot!",
"replyDate": "2025-07-10T00:29:46.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "6c5d390a-33b9-481e-9f00-33f950bae242",
"author": "Kurt Schmidtman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWiETyl2jyTVdfeibPJjSURroaaMsUiahnOiwJHPE5oKlVcd6Aa=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Set up storage contract online with great ease. The Manager took the time to call in advance of my first visit to welcome me to Extra Space Storage. I went to the facility an hour later and the unit was ready with a new lock waiting for me. The cleanliness and climate control is first rate. Security is clearly a priority having the front door lock behind me after every use. I honestly look forward to the opportunities to deliver items to our storage unit.\n\nNow, having completed 14 months of storage and loaded all my belongings without issue, I can assure potential renters of space that the first-rate facility and service was absolutely consistent and if it is possible to look forward to using a storage facility this is the one to create that vibe. Thank you Extra Space Storage!!",
"date": "2025-04-25T13:02:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Kurt! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (321) 248-2362 if anything comes up!",
"replyDate": "2024-07-10T00:29:46.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "abde079f-da55-4835-a03a-d12d72cedb41",
"author": "Kevin Thomatis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL85UEwUFuvPUHIIr15fPgwkTLDiWWaqPkSXsZlHIVSNKkiZQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Susy was amazing helping with our storage needs!!!",
"date": "2025-04-18T18:24:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are honored to have assisted you with your storage needs. Thank you for sharing your positive experience with Susy.",
"replyDate": "2025-07-10T00:29:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2d025912-a464-41c4-8383-df48c4622b4d",
"author": "Miranda Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKUfD-il7CxqT3NO_JV1IxYHevBeZMQ0Dm6ZHS416olIfu1MN3k=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I rented our units online and then went to the facility to get my keys. Anthony let us in the door, gave us a tour, and then walked us to our units. Super quick and easy! We've rented a unit here several years ago and had a great experience then too. We LOVE having the climate controlled units.",
"date": "2025-04-09T16:20:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We sincerely value your loyalty and positive feedback, Miranda! Thank you for choosing Extra Space Storage for your storage needs once again. We're delighted to hear that your experience with Anthony was quick and easy, and that you appreciate our climate-controlled units. It's wonderful to know that you've had great experiences with us both now and in the past. We look forward to continuing to serve you with the same level of excellence you've come to expect from us.",
"replyDate": "2025-07-10T00:29:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "659a7a93-48a8-4379-8047-1c48478dd917",
"author": "Andrew Black",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIUV3fOP9C7Pj8alXZO-kWKAb-1dti9uTyKUyoluQeH-lGnWQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Susy was very nice. I moved in seamlessly",
"date": "2025-03-31T21:26:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback. We're glad Susy made your move-in process seamless.",
"replyDate": "2025-07-10T00:29:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "321c1273-eaec-4748-8f6a-1c0a5263b5ad",
"author": "michael miller",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWkHCcux2rmFpBemVi__0qwSMUkUgGCSFR6zEu74Ye4MRmaS_bJ6Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Susy is super nice and friendly.\nShe accommodated us to help our customer empty his storage unit.\nThank you Susy 😊",
"date": "2025-03-31T14:20:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are utterly delighted to hear about your positive experience with Susy. Thank you for your wonderful feedback!",
"replyDate": "2025-07-10T00:30:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "696a6d7c-3221-4fd3-b48f-68a24f6c6fe7",
"author": "Jesus Martinez Jr",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWjuBxghTZAXnkLRaPDxq3WGNPClX0oo8l_y1FDkQr3s2ifo4hILA=s64-c-rp-mo-br100",
"rating": 5,
"text": "If I could give Susy more than five stars, I absolutely would! Every single interaction with her has been nothing short of delightful. Let’s be honest—storage trips aren’t typically the highlight of anyone’s day, but thanks to Susy, they’ve somehow become something I look forward to.\n\nFrom the moment you walk through the door, Susy greets you with warmth and genuine kindness that instantly puts you at ease. Her customer service is nothing short of exceptional—attentive, informative, and incredibly helpful. She goes above and beyond to make sure everything runs smoothly, patiently answering questions, offering solutions, and doing it all with a smile that brightens the whole place.\n\nNot only is Susy a gem, but the facility itself is clean and well-maintained. I feel confident that my belongings are safe and secure, which gives me peace of mind.\n\nWhat really sets Susy apart is her joy. She brings this infectious, positive energy that turns what could be a mundane errand into a genuinely pleasant experience. You can tell she truly cares about the people who come through the doors—not just as customers, but as humans.\n\nExtra Storage is lucky to have her, and so are the rest of us. Thank you, Susy, for being a shining light in a world that definitely needs more people like you!",
"date": "2025-03-27T12:42:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear about your exceptional experience with Susy at Extra Space Storage. Thank you for sharing your positive feedback! It's wonderful to know that Susy's warm greetings, attentive service, and genuine kindness have made your storage visits something to look forward to. We're delighted that you find our facility clean and well-maintained, providing peace of mind for your stored belongings. Your kind words about Susy's infectious positive energy and how she goes above and beyond for our customers are truly appreciated. We're fortunate to have team members like Susy who truly care about our customers and strive to make every interaction a pleasant one.",
"replyDate": "2025-07-10T00:30:56.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "c9ef3be0-0068-461e-beb3-ceab1345fccb",
"author": "Nash B",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUyCjwU5oLnSxLA9gsnLWl9aW4AV7Z17Ejq6GDGkhyN5J29Ujsn=s64-c-rp-mo-br100",
"rating": 5,
"text": "Susy was amazing! She really helped me and my wife find a really good deal at the last minute.",
"date": "2025-03-17T15:43:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your experience with Susy! We appreciate your feedback.",
"replyDate": "2025-07-10T00:30:56.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "0aae46dd-eb2b-4475-9cfc-5f22ddd9169a",
"author": "Tanicia Lloyd",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVWoKKMGMgeKbWzGAKN6OldKiYA-EsLa8rVHt47IQbvjnJpykp2rA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Cuban susy is amazing and kind and I couldn’t ask for better help",
"date": "2025-03-15T19:40:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your kind words about Cuban Susy! Your feedback is incredibly valuable.",
"replyDate": "2025-07-10T00:30:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "901d35c6-94af-4583-b713-8c384df010d0",
"author": "R",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKMluoYSqoblFVuFEeJy0j7zJiKCq83xnsF1s-b0AMwxohlFA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have had this storage unit for 15+ years. It sits high above the Indian River so no fear of flooding during a hurricane. It is climate control as I had precious photos, books, electronics, and a piano. I just close out the unit, giving many items away and shipping many family photos and and other items to my current home in the state of Washington.\n\nIt took me 6 weeks to go through all the items. During the moving out process, the staff at this Rockledge facility was outstanding in supporting me.\n\nEspecially Susy was extremely helpful in making my move less stressful, and accommodating my needs as they unfolded.\n\nThanks for everything and providing great service.",
"date": "2025-03-01T22:09:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're privileged to have been able to assist you during your move. Thank you for choosing Extra Space Storage for over 15 years. We're glad our climate-controlled units provided the protection your valuable items needed. It's wonderful to hear that our staff, especially Susy, was able to support you throughout the moving out process. We appreciate your kind words about our service and facility.",
"replyDate": "2025-07-10T00:30:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "465dd831-fd23-42e6-87c7-c99572345eb3",
"author": "Georgia Blainer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJaaS69MEbZgjzA05glOHUrmTH2Tm-8v0bVipbQAe84CqtCLg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you for being there when I needed your service. Suzi was a great help and she is an asset to Extra Space Storage.",
"date": "2025-03-01T20:04:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience with Suzi is greatly appreciated. Thank you for choosing Extra Space Storage.",
"replyDate": "2025-07-10T00:30:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9212c3d9-3c53-4a90-84aa-a472a00177d9",
"author": "Michele Gohlke",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWxKu5L7bT343aKkJirAuSf4rpUnLiHw6QMtwcDSg7CioGMdng-=s64-c-rp-mo-br100",
"rating": 5,
"text": "Susy is amazing! She is a very kind, caring and helpful person. If you're looking for a great storage place l recommend you go see her.",
"date": "2025-02-28T19:46:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear about your positive experience with Susy at Extra Space Storage. Thank you for sharing your feedback!",
"replyDate": "2025-07-10T00:30:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "980169b1-3733-445e-a91a-77d073d3c879",
"author": "Edwin Gray",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVxzo9B9JaCF6CtbAOPzhpHotjs0VSSw-UQ9CzjdS5ykFrRqIFl=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Susy was very helpful and polite and resourceful thanks susy",
"date": "2025-02-22T15:47:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to provide feedback. Susy was very helpful and polite.",
"replyDate": "2025-07-10T00:30:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3e96a2ae-3705-4b04-b5df-89ba0e3c1f91",
"author": "Chaun Beam",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUIchFRN5-MZsiA-CeitBoA6EiThIHiOvK8sw04sxeaPttn7CwF=s64-c-rp-mo-br100",
"rating": 5,
"text": "Location is ideal! Price is better than most! All of the staff we have interacted with have been amazing.",
"date": "2025-02-15T18:02:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are ecstatic to hear about your positive experience at Extra Space Storage! Thank you immensely for sharing your feedback.",
"replyDate": "2025-07-10T00:30:56.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "f813f5ea-8cec-473a-b014-f3f16bf2b9ad",
"author": "Ruben Lopez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIldFovL7UB3wxsIAce0gzG5H0Oz41gnOrV2T1XlDok72lQ7A=s64-c-rp-mo-br100",
"rating": 5,
"text": "This storage facility was the best price and best service in the area. The communication was great. The facility was always clean and secure, and the staff always met my needs. I will definitely look forward to working with them in the future. Their prices were unmatched locally.",
"date": "2025-02-15T17:04:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're absolutely thrilled to hear about your positive experience with our storage facility. Thank you immensely for sharing your feedback!",
"replyDate": "2025-07-10T00:30:56.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "68593ecd-1b7f-4bb6-b074-4e6dad8f70b2",
"author": "Emilia Cordova",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIYITgTFWN_rtffH0_G8KjTTwY66_OlDGKG40-5Xt4PivWykA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Had a great experience I would truly recommend it to anyone who is interested in leasing a storage unit. Very clean and the staff is absolutely amazing. Mrs. Susy was the best she explained everything professionally and always with a smile love her 🥰",
"date": "2025-02-11T16:45:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We deeply cherish your positive feedback! Mrs. Susy will be thrilled to hear your kind words. Thank you for choosing Extra Space Storage.",
"replyDate": "2025-07-10T00:30:56.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "387547e9-e656-4a7b-be17-0c0a4a8fce37",
"author": "krys phillips",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUdkMnTsJWXUntscQboWMNngw62wRuHZrmOwF0AOcJJzPHHNbUj=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience easy storage\nHelpful office manager",
"date": "2025-02-08T21:12:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're delighted to hear about your great experience with easy storage and our helpful office manager. Thank you for sharing your feedback!",
"replyDate": "2025-07-10T00:30:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0e377ee1-db8a-4532-891f-d281ca40ac58",
"author": "RVing Adventures",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL3DQCk9cgq1rf6-EGY5bOks_2KGT6RgYBFTW9mUUNSggs7Ag=s64-c-rp-mo-br100",
"rating": 5,
"text": "This was our continued experiance with Extra Space Storage. We of course were a bit apprehensive because of our previous experience with a place called Public Storage; which over a period of over two years, they kept jacking up the price at Public Storage; so we decided to find an alternative. We could not have been more please when we discovered Extra Space Storage. First off, Jennifer was an absolutely wonderfull manager!!! She was patience and understanding. She was very personalable, professional, and made us feel so very welcome. She was very knowledgeable, professional and answered all of our question and concerns. Jennifer and staff was one of the deciding factors of why we chose to move are belongings there. She indeed went above and beyond for us each and every time. We know the difference between good professional customer service and poor customer service, which seems to be the norm in this day and age. Jenifer and staff are indeed an asset to the company. She is a perfect example and standard of what outstanding customer service should be. We are very pleased and happy with our 10x10 Storage. THANK YOU once again Jenifer!!!",
"date": "2025-02-01T19:21:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Rving, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Izra! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2023-07-10T00:30:56.000Z",
"tags": [
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "ac8cdc35-f69e-4416-905b-4aa398c55db2",
"author": "Raul Portillo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX3o4dkzfA41pn9iuI6hwxUfBoembe8WD3VjJVB2m8CMmZI8PVZHQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Susy was bery good,\nNice plece\nIs clean",
"date": "2025-01-07T18:07:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy to hear that Susy provided good service and that you found the place clean. Thank you for sharing your experience.",
"replyDate": "2025-07-10T00:30:56.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "d360042f-833a-4810-9b08-fce651e53772",
"author": "Travis Rennemann",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV3FAj9HVSNz3GWNBqtNUOJx-gaosKVj4yTDw2xe8QvTtWqbv_-2w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Super clean facility, cool air conditioning throughout whole building, friendly staff, and easy access off of US-1 between Viera Blvd and Suntree. The storage cost is also great compared to local options.",
"date": "2025-01-02T15:56:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are honored to hear about your positive experience at Extra Space Storage. Thank you for sharing your feedback, Travis Rennemann.",
"replyDate": "2025-07-10T00:30:56.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "827575e8-e745-45b5-8c81-a04ec252e877",
"author": "Anna Lilly",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX2nQQGoY9mY9qyR4OAFhjWmBWDNK1zmhjupxiF48mm0NiUUdIo=s64-c-rp-mo-br100",
"rating": 5,
"text": "Impeccable customer service with Jennifer ! Clean fascility and awesome music . This place is the best in town. Thank you Extra Space Storage!",
"date": "2024-12-23T14:53:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're utterly delighted to hear about your positive experience with Jennifer at Extra Space Storage! Thank you for your kind words.",
"replyDate": "2025-07-10T00:30:56.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "c7cd7e2c-1308-4e2d-8e74-c41e48655420",
"author": "Ian Davis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJbClQwmu6Ievuj8qYh6rDjVIrJIKhRdbIAExVKroa4okLahA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super, clean facility. Staff was pleasant and wonderful. Jennifer and Irza were so helpful!",
"date": "2024-12-08T23:26:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're delighted to hear about your positive experience at Extra Space Storage. Thank you for sharing your feedback!",
"replyDate": "2025-07-10T00:30:56.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "ef50beda-e0fd-4026-8077-148eb1133672",
"author": "Wiliam Amador",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIdZmWZcxl2GIiTqapcUVcnIltjbmzMKWlaIH9HWA0V0p3uAQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Five-star units with good cleanliness and competitive prices, I recommend it 100%.",
"date": "2024-12-04T03:31:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're delighted to hear that your experience with our units, cleanliness, and competitive prices was 5 stars. Thank you for your feedback!",
"replyDate": "2025-07-10T00:30:56.000Z",
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "c85a43e2-20ac-4e52-bee6-aca573d267d1",
"author": "Katherine Moran",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWRBZ3QEgcPQTyFfcz97fdrZ1Bxi7RqFh84b_C1BaqDyi3YtKHP=s64-c-rp-mo-br100",
"rating": 5,
"text": "Staff at the office were very helpful and friendly. Also very clean environment!",
"date": "2024-11-29T19:36:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We deeply respect your positive feedback! Thank you for sharing your experience with us.",
"replyDate": "2025-07-10T00:31:28.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "1f8c303e-629c-40e1-8a2e-a060f44981d8",
"author": "Edgar Santiago",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKyggg72kvlPgoX4PQ36uTCeyyCZT_Y-jBO8-glMlGBWmWwgA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Excellent service and personnel. They're always at reach and willing to help and assist you. Highly recommended!!!",
"date": "2024-11-28T18:47:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear about your excellent experience with our service and personnel. Thank you for recommending us!",
"replyDate": "2025-07-10T00:31:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "21fba16b-fedd-4bac-ba25-8c1e8850ed1c",
"author": "Maggie Daly",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUW7EBHswkNdVJUzIOQ6DOt431Guwt0K_M2HmOujirZISo9c1AyvQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "excellent customer service and friendly. I love the fact that it is so clean and having a\nbathroom is so wonderful",
"date": "2024-11-20T09:50:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Maggie, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (321) 248-2362 or stop by the office if you need anything!
",
"replyDate": "2023-07-10T00:31:28.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "b777dcb0-47e3-4937-a575-80e0a1863355",
"author": "Jason Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIHdeiL1t-UV8N6zgQYi7PSfRgTrf7JlJBbH2fzc7VQdccMeg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent facility and very helpful staff! Thank you.",
"date": "2024-11-15T19:13:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled to hear about your excellent experience at Extra Space Storage! Thank you for your kind words.",
"replyDate": "2025-07-10T00:31:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "acd7f5a7-e259-4476-87a1-a9a8a7631828",
"author": "Ordalis Mountain",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWEnrv7IAMYFz6WlFIONaqSM6V-xI9X3wRtyjoyENpOAxrmGNFIag=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Susy at Extra Space Storage was incredibly professional and helpful, making the process smooth and stress-free. The facility is spotless and well-maintained, providing a secure and reliable place for storage. Highly recommend!",
"date": "2024-11-15T15:13:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your positive feedback! Thank you for sharing your experience with Susy at Extra Space Storage. Your recommendation means a lot to us. ",
"replyDate": "2025-07-10T00:31:28.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "4be310d8-40d9-4168-ab1b-f97c6f42d878",
"author": "Steven Straley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW34vGAYheQJFVIkwo7o9LQ5XlyjCamA334Lj5xkCJHImHzZtd2=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer service by Susy and the property was so clean!",
"date": "2024-11-15T15:11:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for your positive feedback, Steven! We are utterly delighted to hear about your excellent customer service experience with Susy and the cleanliness of our property.",
"replyDate": "2025-07-10T00:31:28.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "e8cb68cb-05c1-4093-aaf8-073b2b1f35f7",
"author": "Pedro luis Rustan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocInaXPnLj0V6Ei4L2Rh6TfoiJ4jBgltsf6qeGyGrOPI--5j=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service accompanied by great professionalism",
"date": "2024-11-15T15:05:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your excellent feedback and professionalism. Thank you for choosing Extra Space Storage.",
"replyDate": "2025-07-10T00:31:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5b81d160-bd65-4f47-862f-c55d050a2b81",
"author": "Angel González",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKGBVzHqj4XuQt-DTPqTjXcHeISIOGVw9XgTsVFHs_f6_1GrQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very good, Mrs. Susy is very professional and offered a nice service. Thank you for your attention.",
"date": "2024-11-15T15:00:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're pleased to hear you had a positive experience with our service. Thank you for taking the time to share your feedback.",
"replyDate": "2025-07-10T00:31:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "05b1d57d-93eb-4f45-a4fd-1752b58d0fdd",
"author": "Jeanine James",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJgPPQifSq9pI02mOLPTUzh_Az6WEG9xETCnnv5dU3fkLNbPg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-11-12T15:54:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Jeanine! Don't hesitate to reach out if you need anything!",
"replyDate": "2025-07-10T00:31:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "71870cf7-39a0-4806-a5e1-ce01658fba77",
"author": "Selma Robinson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLJRFo18h6cbUYvP35D_VWZkqs-8Tz2dbepm4am-_kZ71GU7g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Susy at Extra storage space was so helpful the day I moved my belongings into my storage space there. Renting online was very easy. The building is very very clean and all spaces are under air at the Rockledge facility. You can’t beat the price either.\nI am very satisfied and highly recommend Extra Storage Space.",
"date": "2024-10-29T20:21:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're ecstatic to hear about your positive experience with Susy at Extra Space Storage. Thank you for the recommendation!",
"replyDate": "2025-07-10T00:31:28.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "c3361951-7ac7-4fd2-85ad-2cdca634d370",
"author": "Larry C",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXqPcXxfoiHLyZaSBHSFKzQWwakdkzxzlL4BUjXlWqxQeRwL9k=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great Experience! Extra Space Storage was a great first-time experience for my wife and I as we were preparing our home for sale, and a subsequent move to our new location.\n\nThe staff at the Rockledge location was great! They were always courteous and willing to help with our ever-changing needs. The facility was always clean, easily accessible and very reasonably priced.\n\nWe would definitely recommend this facility to those who have need of a controlled environment storage area.",
"date": "2024-10-26T03:55:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your feedback is incredibly valuable. We are thrilled to hear about your great experience at Extra Space Storage in Rockledge. It's wonderful to know you were met with a clean and accessible facility. Thank you for recommending our facility!",
"replyDate": "2025-07-10T00:31:28.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "8f5db59f-67da-4c0d-b79a-b9784fa13ee2",
"author": "Kristin Ciuro",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXSongm5J_A8_IQH0sSEvvix3iKX79lIi3Y87LuxYSgb0vAv38l=s64-c-rp-mo-br100",
"rating": 5,
"text": "I was so pleased that Jennifer was able to address my concern over the rate increase after the promotional rate ended. She and Susy are both very professional! The facility is always clean and I am very happy to have chosen this location for storage.",
"date": "2024-09-17T16:39:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear that Jennifer and Susy provided professional service and addressed your concerns. Thank you for choosing Extra Space Storage!",
"replyDate": "2025-07-10T00:31:28.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "4cf0c255-5f2a-4bdf-9337-d369db16b5d0",
"author": "Jason Mills",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVFwR0uTZJpbjqtCAI-XVEWpcJozsn58EyUL96GL8fvMT05Ku17BA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Three words. Clean. Friendly. Easy.\nThanks to Irza\n\nUpdate: many thanks to Susy who worked with me on my unit fee increase. Happy for the customer service and support.",
"date": "2024-09-17T14:51:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is greatly appreciated, Jason. We're glad to hear that you found our facility clean, friendly, and easy to use. Thank you for choosing Extra Space Storage.",
"replyDate": "2024-07-10T00:31:28.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "0f6768c3-96e1-4658-8a43-0425d2b74b9d",
"author": "Just Good Movers Inc.",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUAG2ZW-l26PcrnNHMPfSqQSXlulbUqJ2o8B62OqtQnN7g84PdY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra space storage on US1 in Rockledge is a great facility that is very mover friendly, clean and secure. Susy in the office is an absolute pleasure to work with.",
"date": "2024-08-13T16:55:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience at Extra Space Storage is greatly appreciated. Thank you immensely for sharing your feedback!",
"replyDate": "2025-07-10T00:31:28.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "718aec7f-00e5-4b06-970e-4efb597b124b",
"author": "Li Bree",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV9AMKzU7KD5y7v3K-OjIRFxLIaS8B6ykb0aJaQvkFB8CQIYKU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Had an VERY HELPFUL EXPERIENCE getting my unit from JENNIFER @ the US-1 Rockledge, Fl location…. GREAT LADIE WITH A POSITIVE ATTITUDE TO MATCH😀",
"date": "2024-08-02T15:14:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for sharing your positive experience with Jennifer at our US-1 Rockledge, FL location! We deeply cherish your feedback.",
"replyDate": "2025-07-10T00:31:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9921cae0-e7d0-415c-9e6c-92ab9df7c8a0",
"author": "Sheila Breyer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI_9POozWCP96LemYUXS6C921mkkFuMw1bMahreyJNzwKvyaQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Needed to move to a larger storage unit and was able to do a transfer with no problem. All went smoothly and Extra Space Storage Was very accommodating. Nice clean facility and well kept.",
"date": "2024-07-07T12:17:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your feedback is incredibly valuable to us. We're glad to hear that your transfer to a larger storage unit went smoothly and that you found our facility accommodating. Thank you for choosing Extra Space Storage.",
"replyDate": "2024-07-10T00:31:28.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "3dfa5d39-844d-4296-ad3a-e678d8bd48ff",
"author": "Ashley B.",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJTJwNM-w5M5lL3UcrE9TNq-Je0u1MJJNiaNEDMnej5mQX2Ng=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-06-25T19:34:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Ashley! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2024-07-10T00:31:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dadea3cc-ee91-4dea-9ea9-015e28be04cf",
"author": "Erik Toler",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ54cs9thSbB1KBI_3EmVL0c89DJLqRpQ8xLL9yjlWl4wcDSQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Susy was very nice and helpful with everything we needed!",
"date": "2024-06-17T16:49:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! We are overjoyed to hear that Susy was very nice and helpful with everything you needed.",
"replyDate": "2024-07-10T00:31:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "643c2433-d5be-4be7-837e-f7f4a57f17c1",
"author": "Jim Vautrot",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX6Bfeb8GagIRSSawlyzjE_14X61uu6nAqnOJNKJJTKIERMS3Z6=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have been with Extra Space since 2016. Over the last two days I have had the wonderful Susy, and Laurie experience. They were helpful, cordial and very professional. I cannot say enough good things regarding Susy's knowledge and assistance in my Downsizing needs. Laurie was most helpful during the actual move from one unit to another. These people are wonderful to deal with, and I hope to be with Extra Space for many years to come. They are the best. They are the family who keeps my most precious posessions safe. Thank You Susy... Thank you Laurie...",
"date": "2024-06-14T15:35:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear about your positive experience with Susy and Laurie! Thank you for choosing Extra Space Storage to keep your belongings safe. We look forward to serving you for many more years to come.",
"replyDate": "2024-07-10T00:31:28.000Z",
"tags": [
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "1d41fd1b-1c97-42b7-b82d-1a9dc63e2c9c",
"author": "Brad Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJgODM8CcuOmY3fM9VAesTl_LOk0Zb2eRAI3hSYe_vJhl_waA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Carla is the best never let her go!!!",
"date": "2024-05-21T21:18:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're glad to hear that Carla provided you with excellent service. Thank you for sharing your positive experience with us.",
"replyDate": "2024-07-10T00:31:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f58802d6-f760-49a7-9047-de6a43954f79",
"author": "William Ryder",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXJiYauzoXEaXbfDIEUS0xIqsPLo70jSy6FuUfTgfxEN4UpCnE=s64-c-rp-mo-br100",
"rating": 5,
"text": "This company uses modern facilities, communication is always spot-on, and the pricing cuts short many of their competitors. What else do I need to say, other than “Highly Recommended“!!!",
"date": "2024-05-02T16:30:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, William! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (321) 248-2362 if you need anything.\r",
"replyDate": "2024-07-10T00:31:38.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "8fdd172c-4959-4bfa-bbd5-6cb2305fe44f",
"author": "Steven McMurtrie (Steven_UBC)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV9gQB8TOHUYlYfP9jTTd34VZjKVaERjKhsa25GMhnzzbfHHXIP=s64-c-rp-mo-br100",
"rating": 5,
"text": "Test- Jen and Susy have the property looking Extra Clean!",
"date": "2024-04-25T19:54:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Steven! We work hard to meet the expectations of our customers, and we're happy to hear Jen and Susy hit the mark for you! Don't hesitate to stop by the office or contact us at (321) 248-2362 if you need anything.",
"replyDate": "2024-07-10T00:31:38.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "928051a9-32d6-44d6-ab76-27e3bb237a55",
"author": "Emily bolton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIyOkQQoNpABVh_IG0rGMeRVH3298s1mGMMv_7ghfH0XDweUA=s64-c-rp-mo-br100",
"rating": 5,
"text": "The ladies in the office are friendly and always willing to help! I would recommend extra space to anyone looking for somewhere to store anything from furniture to odds and ends! Very trustworthy location.",
"date": "2024-03-11T21:12:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Emily. We're happy to hear our team was friendly and helpful! Our team is here to serve you, so give us a call at (321) 248-2362 if you need any future assistance.
",
"replyDate": "2024-07-10T00:31:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "23d9f2f0-33d4-4eff-99e2-bdecf8556c06",
"author": "Jennifer Straley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKVDua4jQAfyzS84AnXmhH3H0rMsUfkCVTUqyAuHuRVg5kiTQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-02-23T22:17:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jenny, thank you for your 5-star rating! We're so glad you had a good experience with Extra Space Storage. ",
"replyDate": "2024-07-10T00:31:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dc438003-0510-49f5-85e9-f2fdfa5e1f6a",
"author": "Movers R Us",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVFnGPv1Us1brMh5Q0ARI-pVxj6B5vi9T-vzcU7G2i2m59suo3A=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Susie and Jenn are amazing! Clean facility and they were very helpful.",
"date": "2024-02-23T19:44:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Movers. We're glad Susie and Jenn were helpful and great at keeping our property clean! Our team is here to serve you, so give us a call at (321) 248-2362 if you need any future assistance.
",
"replyDate": "2024-07-10T00:31:38.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "c3f5a89d-cf01-4b22-9ca5-eb73d9402bc6",
"author": "Jocelyn Schuman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWBtyAKszScNU2TBF5z3b_8M3Tnw5Q88mkS6njU2iQO9yXn2CO1UQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Our card was hacked & so cancelled. We had not yet gotten replacement cards when Extra Space's bill should have automaticly precessed. I received a call but was unale to take it & forgot to call back. Four days later & four days after due he called again. Took my new card info very politely.",
"date": "2024-01-22T21:07:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jocelyn, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (321) 248-2362 or stop by the office if you need anything!
",
"replyDate": "2024-07-10T00:31:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "28e5fd37-4238-4962-a28c-8453d1ac4663",
"author": "sandra Anderson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIuc88IOFCHWDUoF6mnyef_crJ9WVBHOAoqDtA7gCxdjsFw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-01-22T21:02:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate your rating Sandra! We work hard to keep our facility in tip-top shape for our customers. ",
"replyDate": "2024-07-10T00:31:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5c7e44ad-7b74-4789-b344-114c84573086",
"author": "Laura Keeley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKThSF8ImKmLUKZ3gy8tGVsUonUvhXKTEpLM8GyL92xbZVOGg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Steve was super helpful and got me situated with a new unit right away.",
"date": "2024-01-19T18:54:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your review, Laura! We're so happy to hear Steve was able to make your rental process hassle-free! Give us a call at (321) 248-2362 if you need any future assistance.",
"replyDate": "2024-07-10T00:31:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ad58d433-5320-454b-8ff4-f85a0a7269ac",
"author": "Mike Weis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUDkWGqm8U2L1yWYZ0eWosipTpEnrNuM_rio-k8O8_gR_nJgdQR=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I lost the keys to my lock and Irma Albelo, the Store Manager, cut the lock off for me. She’s the best ever!!! Thanks!!! I also moved my stuff out today and they refunded my charges for the month. This facility is always clean and the staff are more than helpful and knowledgeable. Excellent customer service.",
"date": "2023-12-23T19:32:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Mike, thanks for the review! We are thrilled to know Irma was great to work with. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2024-07-10T00:31:38.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "2a7343d1-b667-4fcb-8d40-71002a904d74",
"author": "Michael Lezenby",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLSopmv8jZRE4RRh9eUy067oiO6iMOB_Q3P0HHHS5Fk6ZpZbA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean,friendly,A/C,great storage unit",
"date": "2023-12-01T10:58:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your 5-star review, Michael. We are happy you had a great experience. Please let us know if you need any assistance or have any questions. We can be reached at 888-STORAGE.
",
"replyDate": "2024-07-10T00:31:38.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "7e5fb4f2-4557-451f-811e-f7607ec27a76",
"author": "Jacqueline Gates",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLlKhseT-iwfP9H2TXfVEHZSH7v2Xc34xTy57UnAIgMcczVUA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place to store your goods. It’s secure and the employees are professional and always available to answer your questions. I’ll definitely use them again!",
"date": "2023-11-24T22:05:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jacqueline, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (321) 248-2362 or stop by the office if you need anything!
",
"replyDate": "2024-07-10T00:31:38.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "99237541-04ed-4f19-ae46-28b63f1cac6b",
"author": "Jay Wilson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLflLLRs1r-ty5yhg5ZG0UrkuYPEkQdOvE0Pwsjqo89o2PYdg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Incredible staff here. They will bend over backwards to help anyone. Class act. Units are fairly priced as well",
"date": "2023-11-19T23:26:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jay, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (321) 248-2362 or stop by the office if you need anything!
",
"replyDate": "2024-07-10T00:31:38.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "cf87a1f1-5c96-48dc-b5ba-85cf6e1b9fa9",
"author": "Justin Garcia",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJOLla9X7Cla6rdfwN-2khm4EIRKp1qeBpuEeEmZSuHH2RLcQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Needed a last minute storage unit and Extra Space Storage delivered!! Steve the on site manager was very helpful. Wasn’t sure what size unit we needed, he happily gave us a tour of both available sizes before signing any agreement.\n\nThis is my second unit with ESS. The security is second to none. Not too mentioned every unit is climate controlled. You may find slightly lower prices at another business, but the piece of mind knowing our stuff is secured and lock checked daily is worth any price. Highly recommend ESS to anyone looking for short term or long term storage.",
"date": "2023-11-03T20:05:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Justin, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Steve! Please stop by the office or give us a call at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:31:38.000Z",
"tags": [
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "3dfdaa3b-c8e6-495b-8818-f5ef0a6243f4",
"author": "William Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUafukvFUNGbalszn7YZbKhBblye2x9ZpYTfHa_SCLmUZf-vnkw=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2023-10-21T20:32:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate your rating, William. Please call (321) 248-2362 if you have any questions.",
"replyDate": "2024-07-10T00:31:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "64f49030-8a1c-41d4-8cb7-835511eb4ffe",
"author": "isaiah hyler",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXQLGhdDWgtNhdTXmggLvNX02h__jKPj4HczxyuqFewyM5WoV8=s64-c-rp-mo-br100",
"rating": 4,
"text": "Good spot. No problems with leaving furniture for over 6 months. Only reason no 5 star is the small spaces to put your truck if there are multiple trucks in the parking lot at once. Wish there were bigger dollys. But the ones they had weren’t bad",
"date": "2023-10-19T11:58:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "
Thank you for taking the time to share your experience, Isaiah. We appreciate your feedback and will forward your message to the appropriate group so we can work to improve your experience. In the meantime, give us a call at 888-storage if you need anything.",
"replyDate": "2024-07-10T00:31:38.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "093846bc-a8f5-47da-84c9-8045fcf63d38",
"author": "Tim Davis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL2RE6wFL933rlXWl-Ce6jgh06487TNV-0dL48IsmJO7qIpvA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-10-11T19:37:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Tim! Don't hesitate to reach out at 888-STORAGE if you need anything!
",
"replyDate": "2024-07-10T00:31:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d58246c9-ad9c-460f-842e-098b51a6a9b5",
"author": "Joe Wotton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXyokV4cn44GCN9S8POHMo51d3_SSsZ__fXwmuvMSsnqSsvM-c=s64-c-rp-mo-br100",
"rating": 5,
"text": "The manager (Irza Albelo) at the Extra Space Storage facility (5900 US Hwy 1 in Rockledge) is outstanding! She is very personable, provides complete information about the facility and rental costs. Her thorough explanation of all options available to me, plus the great price, is why I chose to move my stuff from another location to her site.",
"date": "2023-10-03T19:52:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Joe, Thank you for taking the time to leave your review! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that Irza was able to provide a positive experience! We do our best to provide high quality, yet affordable spaces for our customers to store their belongings. Don't hesitate to reach out at 888-STORAGE if you need anything!
",
"replyDate": "2024-07-10T00:31:38.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "57e7f011-d57a-4923-9513-4f5becf43cc4",
"author": "Mick Graham",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWimxWJyf0Xyx-GEike0CUj_70Ldh6133pMlhVNszmGXSwhRlT_=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super clean and easy access to storage. Employees very helpful and nice. Great place to rent a storage unit.",
"date": "2023-09-08T16:18:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Mick! Providing renters with clean and accessible facilities is our top priority. We're glad we were able to meet your storage needs. Thank you for choosing Extra Space! Give us a call at 888-storage or stop by the office if you need anything!
",
"replyDate": "2024-07-10T00:31:38.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "e1e0ee94-41fd-4a4c-b124-58133e2078e5",
"author": "Matthew Jolley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJeO1sjSqk2e4_c33LBzc_J_9wZkQmGDE2IICo-Zl-JU6Ao6Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very easy move in! Clean facility.\nIt just feels comfortable.\nRate hike caught me by surprise.\nGave the sight manager a call and worked out a fair adjustment. This type of customer service does not exist anywhere else these days. Props to you, your staff, and your great customer service!",
"date": "2023-09-01T03:38:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Matthew, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! We're committed to providing excellent customer service. Give us a call at 888-STORAGE if you need any future assistance.
",
"replyDate": "2024-07-10T00:31:38.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "729ec8a4-23bc-42d4-87df-149afec63cba",
"author": "One Lapli",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVozFuv4sRT3qk_IceXUOt_mtpuGT8Qn_DpMSUHGJK0fw_MJpcoug=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service and understanding on how things in our storage is so valuable. Lauren is the best!!!",
"date": "2023-08-25T21:48:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi One, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (321) 248-2362 or stop by the office if you need anything!
",
"replyDate": "2024-07-10T00:31:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f1abc494-9f3e-4262-81e2-293aa18e9401",
"author": "Debora Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKmNVyzxqO_gSI_Isclh_a1SulVBoU3yF8g6ksM8YYdT9CdPQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "April is the best..very helpful personable polite professional..5 star experience",
"date": "2023-07-05T21:52:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Debora, Thank you for taking the time to leave your review! We pride ourselves on having a polite, professional, and helpful staff, so we are thrilled to hear that you had such a positive experience renting with April. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2023-07-10T00:31:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d207a8eb-ff02-4986-a169-445005ab4fd2",
"author": "Monika Bradley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLZ34LABWMT0eUuGJ_ZO-GHDLFXrW7m_X6MG2cto05KWF41WQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Always clean and cool and nice employees. Feels pretty safe though we do try to visit during daytime hours . We have been renting here for more than five years",
"date": "2023-07-01T23:18:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Monika, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (321) 248-2362 or stop by the office if you need anything!
",
"replyDate": "2023-07-10T00:31:41.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "e923b615-4c6f-4850-9294-07566ec08fe4",
"author": "S B",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLyCmxyQcX8lV-oI1IOgtrjWtMr2WSDcnYiKrAVgyM3aSeiqg=s64-c-rp-mo-br100",
"rating": 5,
"text": "April gave my husband and I information about the process of renting and all the locations for when we move down. Here. Great customer service.",
"date": "2023-06-30T16:51:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Summer. We're happy to hear April was informative and helpful! Our team is here to serve you, so give us a call at (321) 248-2362 if you need any future assistance.
",
"replyDate": "2023-07-10T00:31:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "91414d22-3f57-4961-a89c-a86276ef54e8",
"author": "Brooke Bothun",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKqo66ImUXFIPh7TwCXV3oUK2jfe8QnhnB7n6aAJn010L_9GQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "April is a fantastic support through the process of gaining storage. She is personable and professional. Great location as well.",
"date": "2023-06-30T16:10:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Brooke, Thank you for taking the time to leave your feedback! We pride ourselves on having a personable, professional staff, so we are thrilled to hear that you had such a positive experience renting with April. Feel free to swing by your local office for any further assistance!
",
"replyDate": "2023-07-10T00:31:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "076b7ab4-2071-4301-8bcf-7ca73e6bd611",
"author": "Kaylin Mitchell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVjnhhrOBa6SEC7_sYEkf8oEObYH37xTFGUZuQ-enRdl3AP4k8=s64-c-rp-mo-br100",
"rating": 5,
"text": "So thankful for the accommodation that Extra Space Storage provided me with today! I greatly appreciate the staff & the facility was fantastic! Thank you April!",
"date": "2023-06-29T22:42:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for sharing your positive experience, Kaylin. We're committed to being your go-to stop for all your local storage needs! Please stop by the office or call us at 888-STORAGE if we can help you with anything! ",
"replyDate": "2023-07-10T00:31:41.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "154af218-e86a-4f0b-b3e9-9af83b6e4320",
"author": "Diana Phillips",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUlFoeppAfEzf_-G_acAL1iGMWWB2g1eYZFqyErRPcwroVg6_ffZA=s64-c-rp-mo-br100",
"rating": 5,
"text": "April was so helpful and knowledgeable. She promptly answered all of our questions and provided the epitome of great customer service. I wish everyone was that easy to work with.",
"date": "2023-06-29T20:34:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Diana, Thank you for taking the time to leave your review! We pride ourselves on having a helpful, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with April. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2023-07-10T00:31:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9bca390d-8c45-48b6-98ee-2f0b8b959c86",
"author": "Judy Mills",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLbkkf9kJB8_JqWDePq-ZihaP7spCJnzniC5EQFoduVAjub7Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "April was superlative in answering my questions. she was thoughtful and caring.",
"date": "2023-06-28T17:08:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Judy, Thank you so much for taking the time to leave us a 5-star review! We're delighted to hear that April provided you with exceptional service and answered all your questions thoughtfully and with care. If you ever have any further questions or need assistance, please don't hesitate to reach out to us at (321) 248-2362. We're here to help!
",
"replyDate": "2023-07-10T00:31:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5a05c954-6160-467b-bf5f-4523983fa6ee",
"author": "Mikailmango66 Mango",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJdcuvNEe6SjCffA9A2m2WD9F8N2z3KHN6lSdkuAwL-XqL6Sg=s64-c-rp-mo-br100",
"rating": 5,
"text": "April was amazing she showed me the units and walked me threw the process. She knew I was overwhelmed with my move and she helped me not be so overwhelmed thank you April",
"date": "2023-06-27T20:22:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent review, Mikailmango66! We're happy April was able to provide a smooth rental experience. We're grateful to have you here at Extra Space! Call us at 888-storage whenever you need us.",
"replyDate": "2023-07-10T00:31:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6fb84ab1-665f-4203-b8a1-f57cb1c87f30",
"author": "Christina Rait",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIWCSc9ksVcJXWU6pGDesnW92b74sy2kaynjBtXe7QNoKTGVA=s64-c-rp-mo-br100",
"rating": 5,
"text": "So Friendly!April made the process to book one less frustrating thing about moving. Thank you for the reminder call and help determining my space needs. Your help is greatly appreciated",
"date": "2023-06-17T20:36:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Christina! We're so happy to hear April was able to help with your rental process! Give us a call at (321) 248-2362 if you need any future assistance.",
"replyDate": "2023-07-10T00:31:41.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "d626c5b7-f29f-48ab-a8f5-f39b7dc1785b",
"author": "jonathan deacon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVpyAqjS5L-Ri9uF_BXV9FJiCaoPdSyQGaJ-_1rshdTWGGZG-f5=s64-c-rp-mo-br100",
"rating": 5,
"text": "April provided top of the line customer service to help assist me in finding storage for my cross country move.",
"date": "2023-06-17T17:10:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jonathan!Thank you so much for the positive review. It's great to hear April was able to provide you with the customer service you deserve! If you ever need anything don't hesitate to give us a call at (321) 248-2362 or stop by the facility! ",
"replyDate": "2023-07-10T00:31:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bf53f5cb-0ab6-4435-ac4c-7b8679ce7ca5",
"author": "Heather B",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX2GznBj_1YgUvBDGyxBMN26iILUO79A_d_WNyPbX0seu9fGbI-=s64-c-rp-mo-br100",
"rating": 5,
"text": "April is so great she was really helpful and a pleasure to deal with. Definitely recommend extra space!",
"date": "2023-06-15T19:07:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Heather. We're glad April has been helpful and pleasant to work with! Our team is here to serve you, so give us a call at (321) 248-2362 if you need any future assistance.
",
"replyDate": "2023-07-10T00:31:41.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "c03cc2cc-8556-46da-90b5-57fb1be6690f",
"author": "Mr. CEO DEEBO",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU0m7FewWtX9L4z97x9qYbHhKgDKSojM4E6ID7jgEUGCuhoHkpn=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super pleased with the customer service experience. Store manager April Shine was very professional and made it an easy process to get my unit. I will tell all my friends and family to come here for service.",
"date": "2023-06-15T14:59:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Dmg. We're glad April has been professional and customer service oriented! Our team is here to serve you, so give us a call at (321) 248-2362 if you need any future assistance.
",
"replyDate": "2023-07-10T00:31:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0cc2827b-a929-4c21-90ad-a044a473b735",
"author": "kellyanna mueller",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJJYVlrEXR-w59b3ASv4kXO3YA0-uUagqdWGGsezNG-WlTL6Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-04-24T14:50:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Kellyanna! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us at (321) 248-2362 if you ever need anything. ",
"replyDate": "2023-07-10T00:31:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b729f0aa-7480-44d8-9b7c-8f9369288c10",
"author": "Lizabeth Laws",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL4g26AJRMRaUi9pLO6YCuGvY0a5SDCtXCBRmbh-r5ygyRr6g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience, from start to finish. And, Extra Space... makes it easy every time.",
"date": "2023-04-24T02:49:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Lizabeth, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (321) 248-2362 or stop by the office if you need anything!
",
"replyDate": "2023-07-10T00:31:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "821a97c1-b1c3-4255-8fa2-86e2c2d272f9",
"author": "Zach Acimovich",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLKIDdX1b2kiOn-da2CkUpHaNpIEZUl9UW7Dos9yURF5xsJYA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Had my stuff there for almost 3 years, facility was clean and secure. Prices have gone up significantly over my time there, but everything has gone up since moving in.",
"date": "2023-04-10T14:27:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Zach! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. We're always here to help with any of your storage needs at 888-storage.",
"replyDate": "2023-07-10T00:31:41.000Z",
"tags": [
"cleanliness",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "94031ef7-c59d-4c04-bbb5-b5e18f284178",
"author": "Sandra Hostetler",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW61-Nns-7-8neek_cWJa7lFtRuq3ybZpIX-D7MuNcq7sqIDSl9=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very accommodating , the manager is so nice and extremely helpful, always looking to help ! Thank you !",
"date": "2023-04-10T01:00:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Sandra. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-07-10T00:31:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fac9a77e-51cc-4ae2-81d6-ecb4ab677ff1",
"author": "Kenneth O'Callaghan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLQFZv3TFayl9a1eZSEju9RnO5OxJianQQmOVgJB7_O1_RONA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Smooth easy transaction with superb customer service.",
"date": "2023-03-20T18:21:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Kenneth! We're happy we were able to provide a smooth rental experience. We're committed to providing excellent customer service. Feel free to stop by the office if you need anything! ",
"replyDate": "2023-07-10T00:31:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "30dd1dd5-3910-4d4f-86ce-48a93d019792",
"author": "Michael LaMonde",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLRh8IJmL45DRxBCdBzMtNF3v8WwQ-yAZCCl6NXxo43ySalaA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean storage facility, and an extremely nice and helpful staff.",
"date": "2023-03-13T18:54:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Michael, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and nice, helpful staff, so we do our best to make sure we are able to provide that! Feel free to stop by the office if you need anything! ",
"replyDate": "2023-07-10T00:31:41.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "5b8d5383-08e8-4893-9cfc-cd8a32be2581",
"author": "Darlene Berger",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXTEdT-M8tAnVcfsU4jRcwGdqdYLZYnPm5O7Cr18ZpWfNHM8Rfc=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I have to say that I am very pleased with the assistance I received to day from the Extra Space Storage personnel at the Suntree location. I had an extremely difficult legal issue I needed to resolve and the Extra Space Storage employee went out of her way to help me resolve the issue. I can't say enough how well she handled the situation and was very congenial and professional throughout my time with her. Thank you again!",
"date": "2023-02-22T18:44:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We know you have many options for storing your belongings, and are committed to being the most convenient, reliable and professional storage solution in your neighborhood. Thanks for being a loyal customer, Darlene! It’s important to us that you feel appreciated as our customer. We want you to know that we are here to help at 888-storage if you need anything else.",
"replyDate": "2023-07-10T00:31:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "14dd16d8-5bd8-4711-bbf9-cdeb6fe951df",
"author": "Sheila Reid",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKRno-8NRrWUbSzSaULhn0WridKPe7Xl0MaV2BHTyt3TXqHCQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-02-21T18:32:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Sheila, thank you so much for the great rating! Stop by our office or give us a call at (321) 248-2362 at any time if you need assistance or have any questions.",
"replyDate": "2023-07-10T00:31:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "480ae9e4-35e9-4234-8311-817e04572313",
"author": "Carly Alicea",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLIh8dM4elor79MqhLDr7gNRGE_MjxTO6oE_40k9DwG6kpArA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I am a current customer. The other day I had to stop by extra space storage in order to get some information. I was pleasantly greeted by the storage manager Irza. Irza took the time to hear me out and answered all my questions. She ensured that I was satisfied with the information she was providing. Irza made me feel welcomed from the minute I walked through the door. Her attention to detail and true concern about my needs/questions made me feel like I was more than just another customer to her. Irza ROCKS as a storage manager, it is people like her who keep companies thriving and us customers happy. 5 ⭐️!",
"date": "2023-02-04T17:32:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Carly, for the excellent rating! It's wonderful to hear you had a positive experience with us and that Irza was welcoming and attentive to your needs. We want you to know that we are here to assist you with any further storage needs! Give us a call at (321) 248-2362 if anything comes up!",
"replyDate": "2023-07-10T00:31:52.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "1e74db2e-e874-47c3-b971-4572dc8e9034",
"author": "Layda Rodriguez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWfxfoESKYZGpj8N1UpoGsQN8e5A3e9iYgku8fXWM8Fmn7lt7Ds=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I absolutely loved the interaction with Ms Irza... she is truly amazing!!! She was totally engaged with us!! Very, very helpful! Her orientation was flawless: regarding facilities, rates, hours, packaging materials available. Gave us a tour of the facilities; showed us the difference between units and sizes. Became acquainted with our needs; made effective recommendations based on those needs. We told her this was the first stop at storage facilities' hunting, but because of her solid information, orientation, honesty and charisma, we decided to take the unit ahe showed us. Irza is an awesome addition to your staff!!! THANK YOU!!!",
"date": "2023-01-28T05:24:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Layda. We're glad Ms. Irza was able to help with your rental process and that she was honest, knowledgeable, and amazing to work with. Our team is here to serve you, so give us a call at (321) 248-2362 if you need any future assistance.
",
"replyDate": "2023-07-10T00:31:52.000Z",
"tags": [
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "7b71e9df-5e20-467c-b958-5a635d29865e",
"author": "Cheryl Wilen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXX9tQ65nsOJ8V4fqIE429o1LObR1ygnc4VJjkwt1YZ7lOTt8JJ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fantastic experience with the management of both facilities in Brevard countiy. I will gladly recommend to friends and family!",
"date": "2023-01-12T17:28:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind remarks, Cheryl! We're so happy to hear we have your recommendation! Let us know if you have questions at 888-storage.",
"replyDate": "2023-07-10T00:31:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6aae3c25-14d1-49f8-b29a-edd0907c4b89",
"author": "Greg Hostetler",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJMRjsn6dpb1KqxX0XlD1DDo4Sbftrr7Dm3VWDOlcpFrL2bhg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-01-04T19:05:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Greg. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2023-07-10T00:31:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f0c255f8-8142-49d8-b1fd-a0d4fd199738",
"author": "Danna “DanaT”",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJy05N5AT1-tL5nczyx8HgyBmqqJB0OznjrO2cFXv_OcSeuZw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Super nice people who bend over backward to accommodate your needs. Renee is amazing and truly cares about the customers.",
"date": "2022-11-21T00:54:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Danna. We're glad Renee was able to help! Our team is here to serve you, so give us a call at (321) 248-2362 if you need any future assistance.
",
"replyDate": "2023-07-10T00:31:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ad7f07eb-608c-4437-92a0-2b245c86a8ac",
"author": "Michael Medford",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUWS7QkjQDQ-Tpt6dSAlRWsH1TWRaVUAXoSB6wL86mkjDMhe5U=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "My experience with the Rockledge facility was beyond exceptional. Renee was FABULOUS!! Always very courteous, helpful and so friendly. The facility is kept 100% clean and organized. Unfortunately I was being transferred to South Florida and I questioned her about a facility in the location I was moving to and Renee, without hesitation, contacted the nearest facility to where I was headed and booked a unit for my needs saving me time and even saved me money. Like I stated above…..she is FABULOUS!!! Thank you from the bottom of my heart Renee ❤️",
"date": "2022-11-18T16:09:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Michael. We're glad Renee was able to help! Our team is here to serve you, so give us a call at (321) 248-2362 if you need any future assistance.",
"replyDate": "2022-07-10T00:31:52.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "94159046-e8f5-43f7-8f46-c52382cd8d00",
"author": "Lindsey Roy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIEgkeYw_isMY0oo8MIel5aOZ6LzL1zKTm7yv6Dnz_nryyrqg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-11-12T16:20:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "You have no idea how much these 5 little stars mean to us, Lindsey. Thanks so much for the review. We are here to serve you, so give us a call at (888)-STORAGE if you need any future assistance.
",
"replyDate": "2023-07-10T00:31:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "12f694ec-f3ad-48b8-851b-c4e41e315bd9",
"author": "Thom Sieloff",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV0xLungIkzhgw1NFL0VuL9yHud8asbIg57lQk_zMCxKCSQNI5c=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "This place was clean and safe and the staff was professional. It was a little bit out of the way, which was great because I didn't worry about it getting broken into. Also, our things were stored here during Hurricane Ian and there was no damage.",
"date": "2022-10-30T11:49:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Thom! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. We are grateful to have you as a customer and are here to help at 888-storage whenever you need us!",
"replyDate": "2023-07-10T00:31:52.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "149739be-2a77-4cf3-9c93-762c92fc7b89",
"author": "Richie Santos",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVew5omU9Q2_odMxV2PmwQEAUP50avazGV_hGyCGbZcDk1gEsXk=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "No complaints,clean , cool employees, climate control,easiest to load or unload.",
"date": "2022-10-23T00:33:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Richie! Providing renters with clean, accessible, and climate-controlled facilities is our top priority. We're glad we were able to meet your storage needs. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2023-07-10T00:31:52.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "eec9661f-32bc-4b17-ae6e-3f13f1614527",
"author": "Vivian Forte",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJYgSnu3EDe4YgWbvG4ZiSvGGDofV99vKQ2qTG44sAhdujjxg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "We were in need of a storage facility and we're not having luck for the size we needed. Contacted Extra Space online and then walked in a few minutes later. Renee Archer was very nice and professional and got us what we needed. Very happy with the service provided.",
"date": "2022-08-31T21:09:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Vivian! We pride ourselves on having a friendly, accommodating staff and are so happy Renee was able to assist you! Please let us know if you need any assistance or have any questions. We are always available at 888-storage.",
"replyDate": "2023-07-10T00:31:52.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c018bf8f-3d3d-46aa-86b6-bdc57bdf95fb",
"author": "Debra Lee",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIQzUsBujBPsu1M1DWEh8DtfMJa87CsiD7F7DMjBJsRVDyqwg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Renee, the manager, was the best part of my day. I was able to get a unit that suits my needs with a pleasant conversation over the phone in just a few minutes. Thank you for being the easy part of my move!",
"date": "2022-08-26T18:49:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Debra, thanks so much for your review! We are thrilled to hear your experience with Renee was positive and are always here to help with your storage needs! Give us a call at (321) 248-2362 or stop by the office if you need anything!",
"replyDate": "2023-07-10T00:31:52.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e2eb209e-a718-4de5-a557-838fe8626b67",
"author": "Steve Critchley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJI_IxbipYWDV9qfRBI5D-4A2V3fSDxTaz5kbAIiqU9l0Lrjw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have had other storage units in the past and you guys are the best people that helped us out a lot the price was right very friendly was willing to answer any questions that we had and you guys keep it well cleaned maintenance is beautiful well-kept and very very clean",
"date": "2022-08-15T02:44:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the great review, Steve! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled to hear your experience reflects that! Please call us at (321) 248-2362 if you have any questions!",
"replyDate": "2023-07-10T00:31:52.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "3cc6f092-6439-4990-b96d-308de8239265",
"author": "Karmen Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUcs6mvOLBg9rqYGOKA0DMPFHuPrszL2ShS5VOjExG1kafjv7Li=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-07-27T14:39:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Karmen! Please stop by our office or call us at (321) 248-2362 if you have any questions.",
"replyDate": "2023-07-10T00:31:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c0e08bca-40e1-44cb-a1b3-5b97a5d4e591",
"author": "Mae Parlitsis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ4e-sg60S5RalwWBdqP5yjMktIkUoeY_xsR0cYIFxgdiscDg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Renee again was awesome great place and very clean",
"date": "2022-07-07T21:41:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Mae! We are glad Renee has been awesome to work with and great at keeping our property clean. Please give us a call at 888-storage if anything comes up!",
"replyDate": "2022-07-10T00:31:52.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "1e6666a1-a0ca-400a-9a72-519eb82f2ab8",
"author": "James Antoon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKB2CkV8k7hAQdCOXSm3iId6TK4dZ5ApEgQtJy5gCzw8gkhLA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Knowledgeable and courteous manager. Very good experience.",
"date": "2022-07-07T21:40:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi James, thank you for your review. We're glad our manager was knowledgeable and courteous. We are thrilled to hear your experience is good. Don’t hesitate to stop by the office if you need anything.",
"replyDate": "2022-07-10T00:31:52.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b1468b72-1b9d-4344-a849-aaf6cf28244f",
"author": "Keenan Sims",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUBqzWCpS0n3wFKp6r11hotGJW2QTuPvSpyW16Z-Ip6mrZ7JJuGoQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Renee was very helpful and accommodating to the immediate need of a storage space. Although one 10x20' unit was unavailable, I was able to get two 10x10' units and merge the two on the same account. Space was climate controlled, clean, and easy to purchase with a free month added.",
"date": "2022-06-22T16:28:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Keenan, we're glad Renee was very helpful and accommodating. We love the climate control storage units because they do an especially great job protecting your items from harsh weather. As always, give us a call at 888-storage if you need anything.",
"replyDate": "2022-07-10T00:31:52.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "26f13718-54aa-45b4-8cc3-0fe15a246de6",
"author": "Mercy Ch",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVMPI-FK8Slm4f4SMI4IinZ5DKT-TE6WPeRilJ2O4NXTl7XEUQzpQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-27T17:51:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Mercedes! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (321) 248-2362 if you ever need anything.",
"replyDate": "2022-07-10T00:31:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b8c61aae-4efe-4278-8ccd-26246bc3f385",
"author": "David",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK3SnnuFseQ7uhllg0Z3l64mDPrWeimDqBqy7K9PqrumMe4Sw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-05-19T15:28:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, David. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-10T00:31:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d9ff3ff3-5892-42d6-bd5f-62715902ada6",
"author": "Dick Rossetti",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLGKmmatKhvz5keIUBr2ri5FKwz13FahSDhOl4zumpAGabQCw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Rental process was effortless and space was spotless . The rental manager Rene was professional and very helpful on our first visit.",
"date": "2022-03-28T21:28:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Dick, we are so happy to hear that Rene could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Feel free to reach out at any time at 888-storage.",
"replyDate": "2022-07-10T00:31:52.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "9ff15d74-6553-4e94-8b45-41229d2bb135",
"author": "John Disosway",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKb-7RLOeNdiPpaABfZpcHDSq14SLS9p0_uBgfS6vth631v_w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very well run and managed location! Recently changed size units- they were very helpful and had some good ideas- helpful",
"date": "2022-03-23T08:04:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, John ! Thanks for the positive review, it means a lot to our team. Please call (321) 248-2362 if you have any questions about your rental.",
"replyDate": "2022-07-10T00:31:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "afae929a-557c-4c56-a01e-6bc88764c625",
"author": "Nadia Butler",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWrUJgjXs70u8NdVief1h0h6vY6xnAwJXGhjl-goPoIkeYUsoZ1OQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "This establishment is very clean. The people who work here are friendly and helpful.",
"date": "2022-03-05T12:49:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Nadia, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities, and are so glad to hear your experience reflects that. We are always available at 888-storage to help!",
"replyDate": "2022-07-10T00:31:56.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "fa05b1b0-0be0-4fd8-8f07-a09c5b29fcfb",
"author": "Brenda Murphy",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUUnQEGR973fPyLRR2VUqfJm17aLBsky1531OhZJVA8X6vwbec8bQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-02-24T09:39:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Brenda, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything!",
"replyDate": "2022-07-10T00:31:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3e16fcb0-365d-41a7-95db-b23b1d3d585e",
"author": "Robert Scaglione",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKgqsMR3FMI-LVVQ4jCC2eISJJJQQuzydIENsjmq1oHCaibKA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I am extremely grateful to rent a storage place at Extra Space Storage. The premise is clean well lite and provides easy access 7 days a week. Renee is very knowledgeable and affable.She always answers any questions I may have and she provides a very professional service. I thank Renee and Extra Space Storage for the service they provide\nSincerely,\nRobert Scaglione.",
"date": "2022-02-18T14:15:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Robert, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Renee! We pride ourselves on keeping our storage facility clean, organized, and well-lit and are thrilled to hear your experience reflects that! Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2022-07-10T00:31:56.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "f08ae8cd-1156-48e1-8654-39a5dee35230",
"author": "Ron Phillips",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL1VW2uPa6I0YcywWtCayogqsSXutQbeepi2_E65Ftng9wMSg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Our family rented three storage units over the last year and a half. We were at our units numerous times during that period. The facility was always well kept and the unit temperatures cool. We are especially thankful we had many opportunities to deal with the property manager Rene Archer at the Viera site (#7662). Our family cannot say enough about her as a manager, how helpful she and courteous was on all of out visits to the units. We have used multiple storage units over a long period of time and have never come across someone like. We will actually miss seeing her now that we have moved our possessions into a new home. Thanks Rene, for everything.",
"date": "2022-01-05T03:00:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Ron. Thank you for taking the time to leave your feedback! We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional storage solution in your neighborhood. We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Rene! Our team will continue to work hard to meet your storage needs, so let us know if you need anything else at 888-storage.",
"replyDate": "2022-07-10T00:31:56.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "50d7742f-5478-40ca-bb6d-9c96fe8b7b82",
"author": "Jenny Walker",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWgi-u6wid0SIz9M4j8GmoDm_V_7KETICd1ZPDA8cbnK3ZzyINY=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-12-15T00:16:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Jenny! Please let us know if there's anything else we can do to assist you with your storage needs.",
"replyDate": "2022-07-10T00:31:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "104955ac-2d57-45bd-9a3f-5b5634fe2912",
"author": "Overseas Organix",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLnCB46d0VatJ2ihKAM9N7osoj4VRwO8IzPMbl9kqXtbGc95g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Overall great place to work with. The store manager was so helpful with all of my needs and went to great lengths to make me happy. They will go above and beyond to make it the most pleasant experience possible.",
"date": "2021-11-29T21:34:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Maxwell, thank you for the rating! We're happy to hear you had a great experience. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T00:31:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6f5e280a-2cfc-4559-8cc0-f57b8320b436",
"author": "Billy DeMalia (BillyD)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXgQZHQUZJVuNxxgRIaSqKLUhBm3wqBtdXldcxjYVOtIZBQ2Oc=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Pretty good storage place! It's clean and well maintained!! 2 reasons I didn't offer 5 Stars. 1. More carts are needed. I think there's only 2 or 3 available. A couple times, they were all in use. And 2. Limited parking. There's only 4 parking spots, plus 2 handicap spots. Also, you can't prop the door open for very long, without a blaring security is alarm that sounds off!! That's a bit frustrating, but I'm not docking for that, since I do appreciate the added element of security!",
"date": "2021-11-16T01:47:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Billy Demalia!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (321) 248-2362 or stop by the facility!",
"replyDate": "2022-07-10T00:31:56.000Z",
"tags": [
"cleanliness",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "6d92a1a6-f906-40e1-b1fd-e726138a3f9e",
"author": "MY Name",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXIXQjMSOzhgubjRqSm3B27Wj3jX5xw46mCq2zynSgyQX7MVdUf=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "It's great to finally have Renee back at this store. It just wasn't the same while she was away in a bad way.",
"date": "2021-10-01T01:01:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, My! We are glad you had a great experience with Renee. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T00:31:56.000Z",
"tags": [],
"sentiment": "neutral"
},
{
"id": "5c63ab53-5741-4f0c-8f89-6ccb430425ee",
"author": "Camille Cellini",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUdf1p7nROjMex9b-TZ6ppl8bTPeLNZzo5sEkfWKPcVYu6J57f5=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-09-22T11:51:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Camille! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-07-10T00:31:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "82428a9c-62d7-49b6-af17-9fcc1df29aea",
"author": "Valerie C",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXB8jctJ-7oDRS0-YtSxrluVOqN6T1dZH67Kvgkf8VvfZ-_QFn5Kw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Outstanding service!",
"date": "2021-09-02T10:42:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are so happy you had a great experience with us, Valerie! We work very hard to provide a positive experience for all our customers. If you ever need anything feel free to stop by the facility or give us a call at (321) 248-2362.",
"replyDate": "2022-07-10T00:31:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5552d57d-39c6-473d-9165-9e10a301e269",
"author": "Joseph Laurino",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIt5MLTM93TghaZAnxNNHPSUZcaCD-eoRf3Tg6TPMlhMrPOUos=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-08-03T17:01:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Joseph. Thank you for leaving us a rating! Your feedback means a lot to us!",
"replyDate": "2022-07-10T00:31:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a458abbd-6ea9-4e29-820d-5f74e83355c2",
"author": "Harry Fredette",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV-a_j6BMBNX4Xms6-eEBg2Nl6rT44s3VD5yAaJ9xmkbBJTH-hs=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kara was outstanding. She was very informative and professional each time we visit.",
"date": "2021-08-01T14:37:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the great review, Harry! We're glad Kara was very informative and professional. Please call us at (321) 248-2362 if you have any questions!",
"replyDate": "2022-07-10T00:31:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
}
]
}