{
"summary": {
"average": 5,
"total": 618,
"distribution": {
"1": 3,
"2": 0,
"3": 1,
"4": 7,
"5": 607
}
},
"reviews": [
{
"id": "3463a16e-af7e-4083-9082-794839620c4f",
"author": "BigTrenchBabyThaDon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI2jrRQ-WtCwXCO1eu0G9UgxpHk983VAG9OXf3xkSiFB-lv1Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service there the best !!!",
"date": "2026-09-02T16:35:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks so much for the great review! We are thrilled you enjoyed our service and appreciate your kind words. We look forward to serving you again.",
"replyDate": "2026-09-04T03:14:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "260c0256-20be-4c9e-9656-cdc1783de0ed",
"author": "Michael Finley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX7dyT_NKTnfmTZxLrKJQSwn_b2DFrzx0pNQtD87SK8-YOr04Au=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-09-02T16:20:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Michael. We must have done something right to get such a good rating from you. We really appreciate you taking the time!",
"replyDate": "2026-09-03T15:14:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f8cef219-8fb4-4d75-bc5d-4082ae3852aa",
"author": "Robert Estes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI2V_Y5XvmJ6dmTgGUTshENrlI3fNwV0XjFh25uuHQQZKGnHw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-06-06T00:32:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thanks for the excellent rating Robert! We're so glad we were able to meet your storage needs. ",
"replyDate": "2026-07-04T15:14:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e1d47193-9497-496f-af0e-c5867a50915a",
"author": "Lezhi Fu",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXvSYqsXSh4C1ZogW-meOwa-RTl0oN-O9GaamaX8wrUVrcp9bi0=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-06-05T16:00:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Lezhi! Please stop by our office or call us if you have any questions.",
"replyDate": "2026-07-04T15:14:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f4c66cde-4347-4532-830a-dae371878144",
"author": "FangLu Zhang",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ5heXCuksfSwZWxi2ze5qXwWI2qq6oQ1SOQM4y1kjmCiJbzA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-06-04T16:33:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Fanglu! Thank you for being an Extra Space Storage customer. ",
"replyDate": "2026-07-04T15:14:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "204cc095-7d6c-43c7-8d58-b3cb9fa051fd",
"author": "Mr. JoLeEd",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWd1wQ1VZwerhTCcnCwzR202xyPEN_UaRa4gHQdqfuaA8jNv_s=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-06-02T19:23:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Mr.! We are here for you if you need anything.",
"replyDate": "2026-06-04T15:14:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "03b19414-32b8-4a39-83fe-cb6d4c61ba99",
"author": "John Cook",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXT5w24m9v8o185RTnKj1PXVv572Sgu_Xzu19o8q6wD4L4ZjB9l=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim",
"date": "2026-06-02T19:20:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Kim! We appreciate you choosing Extra Space Storage.",
"replyDate": "2025-12-04T15:14:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b1cba79f-ddd1-42d2-abae-283e3441496e",
"author": "Tanner Johnston",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJS-RNBUS2LPJIp0AsDRJh_IorHcb0spULzVQUfdaPOCu1lnG4=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-06-02T01:08:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Tanner! Stop by our office or give us a call if you need assistance or have any questions.",
"replyDate": "2026-06-04T15:14:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9a30ce40-a404-483e-9bff-87c07753fb00",
"author": "Kenny Copenbarger",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJyRnDtIoHTIzWWSrbg9u1a7sW7KrG06qDmBAu_ZD1XDW-sAA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-06-01T15:29:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Kenny. Your rating means so much to us!",
"replyDate": "2026-06-04T15:14:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dd467909-15e1-42f4-abf4-ffd6e02d45c4",
"author": "Jay Yoo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLddRj0ZZjZQAlXDH0sgGj12EAN2xYAySs0xT1I7pnCs7Tu7q4=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Kim’s very helpful at finding the best fit storage for me, even on Saturday",
"date": "2026-05-23T19:43:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Jay, we are delighted to hear Kim provided helpful service finding your best fit storage, even on Saturday!",
"replyDate": "2026-06-04T15:14:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2a106980-ae75-4322-bf91-7899ef454aa7",
"author": "Cj A",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWrTUG6XmY6m8FzUPafTyA9q7zdh3IlY5kcoY4kmu6CN6S5ca1t=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Kim was super helpful and fast to get us what we needed! Give her a call. 5 star.",
"date": "2026-05-20T21:18:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Cj, we are utterly delighted to hear Kim provided fast, helpful service! Thanks for recognizing her excellent work.",
"replyDate": "2026-06-04T15:14:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f2c94df9-f706-4891-869a-e5232a3fb59f",
"author": "Mary Grace Reynolds",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLyKEnItau6_gQuBWnbfb5keBAse3wdqtR9dkSRGzTVkP2aGJ_0=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-05-12T17:13:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Mary. Call us if you have any questions or need assistance with your rental!",
"replyDate": "2026-06-04T15:14:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "49d03017-7f60-4111-a332-f051c270ba18",
"author": "岳James",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXsmMmb81KezyEmaZOeK43TCumRaVjfRMErHfmsu_Hnx25nYP8=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had a great experience renting a storage room here，and I want to especially highlight the manager, Kim Scott. She is extremely kind, professional, and very helpful throughout the entire process. She always responded quickly, explained everything clearly, and made sure everything went smoothly. It’s rare to meet someone so genuinely nice and dedicated. Highly recommended！",
"date": "2026-05-11T21:17:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are elated to hear about your great experience James! Kim Scott truly makes a difference with her professionalism and helpfulness. Thanks for recommending us!",
"replyDate": "2026-06-04T15:14:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7069ef8b-c5d7-4984-b9ec-3fd1d4c8a0da",
"author": "Erika Engstrom",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJAHbuio-kpPDt0KbpG0D4f8uYa1PZahLxT2X0zS8KCorqjUA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-05-06T06:13:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Erika, thanks for leaving a rating! We're happy to hear you had a great experience!",
"replyDate": "2026-06-04T15:14:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "49b0d7e1-c05a-4153-a630-1e2873074d65",
"author": "Shanley Vega",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXVQNnKX8tnqbUle_nk0z3vcQeCBy27ZuyT3NyKQnfpfSb-nvLP6w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-05-05T22:30:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, Shanley! If you need any assistance the future feel free to stop by or call us.",
"replyDate": "2026-06-04T15:14:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "78f41709-26ba-46ec-bc9f-cda7847dcd78",
"author": "Tiffany Gholson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX2V76_bkNFEiK67curYE88EeiOCCCCqS19ToqJcEc5LZx14mc=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Kim, the assistant store manager is great! Moving is stressful but she made the process easy! Check-in was a breeze thanks to her. I highly recommend!",
"date": "2026-04-16T22:02:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Tiffany, for your review! So glad Kim made your moving process easy and check-in smooth. We appreciate the recommendation!",
"replyDate": "2026-05-04T15:14:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0b797c19-1b5c-4e49-b2dc-fb24b85e0936",
"author": "Jennic",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIehVo8hK7YXorqu0qDdVU6wKnRoPBUZImu8knvSdwPPn5qAg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim is very helpful and knowledgeable",
"date": "2026-04-12T19:07:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jennic, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Kim!
",
"replyDate": "2026-05-04T15:14:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "79af28e2-c3e2-4b7d-8dcb-43181914a4f2",
"author": "Amy Wheeler",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKi84m2GXrOkjuJc6mlHLBRS7yEOFoPB9Xo_K4icRi9vJxb7A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim was great!",
"date": "2026-04-11T17:10:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear that Kim provided great service! We appreciate you sharing your positive experience with us, Amy.",
"replyDate": "2026-05-04T15:14:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d8042c4f-f5ed-47df-a18c-1e56b21271ff",
"author": "Aneitre Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX6XDuQIKOOvzBigdQ2ByJcF7KU0ydl36ksL5XmnS34vFrals1V1w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim was excellent to work with and very professional.",
"date": "2026-04-11T16:13:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your experience, Aneitre. We're thrilled Kim provided excellent, professional service.",
"replyDate": "2026-05-04T15:14:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "626bb84b-4f33-4ebd-a5ce-c6f429723dab",
"author": "Debbie Johansen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKvLxZ8klhyK8fCGiwfHeMxiofj-DCt8d1xG_t-4qwNrJkxQg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I worked with Kim Scott. She was very professional and wonderful to work with. She answered all of my questions. I will definitely recommend her and your company.",
"date": "2026-04-09T18:13:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful for your kind words about Kim Scott! Thank you for recommending us, Debbie.",
"replyDate": "2026-05-04T15:14:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "bd6fa742-9210-46ca-a793-5026ec393e79",
"author": "Lance",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVFPAAUONYn_5h8PgNiAxxOac4I3T1QqhFT0k10RISlgyV0ERSH=s64-c-rp-mo-br100",
"rating": 5,
"text": "Unit is just as described, and Brian is very helpful!!!",
"date": "2026-04-09T02:24:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback about the unit and Brian's helpfulness means everything to us. Thank you for choosing Extra Space Storage, Lance!",
"replyDate": "2026-05-04T15:14:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "acc0e8c7-5e62-4bed-95dd-4e040e74a790",
"author": "TTBREE DAVISON",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLYTTEQSzgSIpQ1jUaf1QYcBy7j4J7JmBolAhevG510b5id5Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim has very nice service very polite",
"date": "2026-04-08T19:21:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear that Kim provided very nice service and was very polite. Thank you for the positive feedback!",
"replyDate": "2026-05-04T15:14:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "97fb8b3f-835a-4295-b880-cb954e4b8ef6",
"author": "Sandy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLf-6RzEr5PVfMD5NpnVZIn17t2bi268oPWd7_m5XvgUDiTgQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim was professional, understanding, patient, and super helpful! She is a HUGE asset to Extra Space Storage. THANK YOU SO MUCH KIM!!",
"date": "2026-03-27T16:27:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, Sandy! If you need any assistance the future feel free to stop by or call us.",
"replyDate": "2025-09-04T15:14:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a9f555b6-7ade-416d-8982-bd0a9c4f0982",
"author": "Chelsea Cirino",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK5K7DQ7vIy2f0sdSxeOgCrwFoJS0t82O5SpAHYHFhvdMkCCA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian has helped me quite a few times over the last year. He has gotten my prices down for my unit that I’ve had for 2 years, helped me right away with my lock when I lost my keys, and is always helpful and friendly.",
"date": "2026-03-26T15:38:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for recognizing Brian's exceptional service, Chelsea! We're thrilled he's consistently helped with pricing, lock issues, and more over the years.",
"replyDate": "2026-04-04T15:14:28.000Z",
"tags": [
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "7636fbef-5361-4b9c-a002-e90c1a90ed5f",
"author": "odmetalman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIVYI6cvJro7mJG9UxDN9saSzFRleTvOLKdYllMyt0Kxq1ZgQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-03-09T15:33:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Odmetalman! Call us if you have any questions or need assistance with your rental.",
"replyDate": "2026-04-04T15:14:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "14b5f7cf-411a-4672-8f8f-2c3611d117dc",
"author": "Amber Lopez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXag7K9B082nUtm7uka3fLoTq5iux0BdRmbaFVLab3Rmsz2mtc=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-03-08T23:18:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Amber! We are so happy you had a great experience with Extra Space Storage. ",
"replyDate": "2026-04-04T15:14:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2ebbd31a-0819-4ae2-bbe1-74310db102ba",
"author": "Anna Hills",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ4pbe1EQr1ctyL7GbKsbilbkGazP7FOZYsrgmiJNMlG4EJrw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim is amazing !",
"date": "2026-03-08T20:02:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback about Kim! Thank you for sharing your experience, Anna.",
"replyDate": "2026-04-04T15:14:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a181a0e4-5af2-4422-b37b-78607fc588fc",
"author": "barak adjibade",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJuIByuBBx-EXc1la8fdo54sguVaDhSl_x-jVWcHv0QT0QS8w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very professional company and friendly environment! Kim was very helpful",
"date": "2026-03-08T19:57:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! We're glad to hear you had a positive experience with us.",
"replyDate": "2026-03-04T15:14:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "efe49da3-017a-4f0a-9363-6d88f305fa68",
"author": "Teri White",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK9_b11OwYg0ChGh6efcpoZg2Emmb9b1OJxRWhwkJrkPNCXDw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-03-02T21:30:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Teri! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call if you ever need any help with your rental.",
"replyDate": "2026-03-04T15:14:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ea1dbdc1-f011-473f-ba91-dcf2b43ccd1f",
"author": "Daiven Kayne",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVSm8mclfc848XiMTs0hSh2vZ5EZPaNQU40zNCjFUxi_QOnsXE=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Ms. Kim has once again helped me out getting set up with a unit.\n10/10 reccomend",
"date": "2026-03-02T17:22:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear Ms. Kim provided excellent service! Thank you for recommending us, Daiven.",
"replyDate": "2026-03-04T15:14:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "62d08884-02c5-4777-8714-bac579b2a014",
"author": "Dylan Shuford",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKuXg4eVVsmcOUc7_KK7WQXPiQwMro0wl0iNn7_MP12yeyFJA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice place! Staff is amazing and sweet",
"date": "2026-02-16T14:37:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are ecstatic to hear that you had a nice experience at Extra Space Storage! Our staff is dedicated to providing amazing service.",
"replyDate": "2026-03-04T15:14:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1fd3de85-4193-4dd8-8ddb-a02d95fa459a",
"author": "James Lee",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJC3FHIUNfWKUJVr1O3dCb3nzC2uKXGjXptF_xHktlSxIkWuQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ms.Shirley was awesome and polite helped with all my inconveniences",
"date": "2026-02-14T21:52:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is greatly appreciated. Ms. Shirley is indeed a valuable member of our team. Thank you for sharing your experience with us.",
"replyDate": "2026-03-04T15:14:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a971b65e-1eb8-4ae9-8619-c59dbf6d1db3",
"author": "Demetreeus Loper",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWIbjfAKdWZ9NiHlbKOHhEv5mPf1tHoahZ1dw2x0fDnM2TAb20m=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ms. Shirley is super nice; makes Extra space feel more than just another storage unit.",
"date": "2026-02-14T15:26:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback on Ms. Shirley is greatly appreciated. Thank you for sharing your experience with us.",
"replyDate": "2026-03-04T15:14:28.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "ff86eea5-b544-464b-a4f0-9bda6809b3ff",
"author": "Renee Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJBIaRXU-50KK87BXkIm3iXvLb2XU5y3ImEggJydRJlbMpaVQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Love ms Shirley always so helpful and sweet",
"date": "2026-02-14T15:07:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is greatly appreciated. Thank you for sharing your experience with Ms. Shirley at Extra Space Storage.",
"replyDate": "2026-03-04T15:14:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "edea5a50-0a61-4b78-8404-6e3864692952",
"author": "O K",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIvpkc1FeXq45v42COpUQlmqQTa6-Nd3biTrUPsIW2gt_uKEQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Wonderful people, especially Harley. She's very helpful",
"date": "2026-02-14T13:59:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your positive experience with Harley at Extra Space Storage. Thank you for sharing your feedback!",
"replyDate": "2026-03-04T15:14:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f1ce6754-0c3c-4382-b1fa-89b253449c4a",
"author": "Billy Pennington",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUhoq-zX4e-ABlAKCdSBu16Rcd-_1jYe6p-qp35gPbou6zfE52qjg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Thanks Shirley. Wonderful service, very helpful and polite. Thanks for your help!",
"date": "2026-02-11T20:56:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are glad to hear about your wonderful service experience with Shirley. Thank you for your kind words!",
"replyDate": "2026-03-04T15:14:28.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "a84af901-a819-4c60-bc7e-67e9d5a04440",
"author": "Nathan Morley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIwoy_A4i0f5dJJ_AbhvQjVN1K_yMcl3uHg5mAhz8JZCXqugg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shirley and Jessica wonderful",
"date": "2026-02-11T19:52:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear that Shirley and Jessica provided wonderful service. Thank you for sharing your experience, Nathan. ",
"replyDate": "2026-03-04T15:14:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a640d14b-1764-4b81-b132-ab279c63aec0",
"author": "Sandi Lambert",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXM84NzVZMNnVS1IN2hym_JyhJZeza2GsPW9hCS9OqRVAAeCbzL=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-01-21T20:33:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Sandi, we are so happy you had a 5-star experience with Extra Space Storage. Thank you for taking the time to leave us such a nice rating. ",
"replyDate": "2026-02-04T15:14:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4911da51-978b-48cc-86a3-86a97e431b2f",
"author": "Deveonta Lindsey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIl--Uph2oBWkHZjtvsxVhYOUeokbAGCcF3clhH5OEL9aswyg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-01-16T23:15:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Deveonta! Call us if you have any questions or need assistance with your rental.",
"replyDate": "2026-02-04T15:14:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "326fb300-667a-4408-b83a-1821e6fa34fc",
"author": "Amanda Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKPVslzXl9ix8MrHqwdWuQKmxBql8uh49V5SAXgIyjXhb2SDg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-01-10T23:04:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Amanda! We are so happy you had a great experience with Extra Space Storage. ",
"replyDate": "2026-02-04T15:14:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9cc35d90-53ef-4250-b344-179be8a9faa5",
"author": "ROB RAY",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXO9goTVshncCvjqxCBSzCFBumoGzL8i-NN5dNA5DzpIeE7hT3k=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-01-10T17:32:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Rob! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2026-02-04T15:14:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a02d92aa-3af3-4974-82ac-5c0db5c7c046",
"author": "Eric",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJxT2m7LNx9gSfDD4dP9Zeq1b7XwSCcODy_G4pR8lRfVM4AHQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "New to town and was looking for a storage unit to store seasonal things and so far This facility was the most affordable, clean and convenient. Thank you Kim for helping me and my fiancée with the perfect storage experience.",
"date": "2026-01-08T23:04:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear about your positive experience! Thanks for choosing us for your seasonal storage needs. Kim rocks!",
"replyDate": "2026-02-04T15:14:29.000Z",
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "e4e8699d-3d53-4677-b109-6a074f948935",
"author": "Cynthia Cooley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXMJNdsIp1cG-Uz9lNTq4UNoXa4HGc66tD28dzSF4WujF1kB7k=s64-c-rp-mo-br100",
"rating": 5,
"text": "I just moved out.I would like to thank Ms.Kim for being nice and helpful. I will definitely refer this storage to family and friends.",
"date": "2026-01-08T22:54:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your kind words about Ms. Kim and for recommending Extra Space Storage to others!",
"replyDate": "2026-02-04T15:14:29.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "c12962a1-85ff-4850-a792-97338708788b",
"author": "Rob",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLUIaQJ_WrnV3rw2dIkWPL3gpYbLcJLmGQ0bkyU6wbcxsvOig=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very affordable and clean facility. The lady Kim was very helpful and polite\nThanks",
"date": "2026-01-08T22:44:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you Rob! We're glad Kim provided helpful service and you found our facility affordable and clean.",
"replyDate": "2026-02-04T15:14:29.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "b5626d7f-e760-45a8-8a40-cb80c48b5142",
"author": "Abby",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJoql6IDH1uNC8y8tMVi-S62PylJU8PcaoRIfZ-P7wLH0kw4w=s64-c-rp-mo-br100",
"rating": 5,
"text": "I am incredibly happy I stop at this location. I was helped by a nice lady name Kim, she assured me that my valuables will be safe. Thanks for helping me secure a safe and affordable storage unit for my things.",
"date": "2026-01-08T22:33:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Kim provided excellent service! Thanks for trusting us with your valuables and choosing Extra Space Storage.",
"replyDate": "2026-02-04T15:14:29.000Z",
"tags": [
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "84bcf137-46dc-49b5-a52a-f3ba608405fe",
"author": "Colton Bevers",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVsPK-YPHwMkc_TTDNEXIKK9LrSXeVWsnyPiK4mNV0ujcVSm6I=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-01-07T20:34:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Colton! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2026-02-04T15:14:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c1d9bd01-0e1e-449a-b819-a58ef742ca60",
"author": "Angie Yamamoto",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJGVu4aVxICu7rMMNUY4U_vTYZd7QdBnBxLz7YxBoj48U4y=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I dealt with Kim Scott and had a pleasurable experience working with her on renting my storage unit.",
"date": "2026-01-07T03:03:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear Kim Scott provided excellent service for your storage unit rental experience.",
"replyDate": "2026-02-04T15:14:29.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "d3627d79-f099-40a2-8c6f-f5f306ab6302",
"author": "T-Cain",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWUoVcXezKCPpHOirfexvxt2qzbT15eZ6ScXALndfm-MNFL7V9N=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-01-06T17:14:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello T-cain, thank you for your positive rating! Please stop by our office or call us if you have any questions.",
"replyDate": "2026-02-04T15:14:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0062ed04-ac3c-4fa3-8ecf-eeadf19d4588",
"author": "Radon GAO",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV7rIrWf_603xEEibEH-Lr-X57Pf_k3pmbN0KEezAbxq6kfXV8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian is really friendly and showed us the spot very kindly!",
"date": "2025-12-23T19:33:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are utterly delighted to hear Brian showed you the spot kindly! His friendly service makes all the difference.",
"replyDate": "2026-01-04T15:14:29.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "309b2028-4036-4503-a26a-a7da7ecf4cbe",
"author": "Renn Plake",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI3420y4wer0jmxaMmZKNXrAY_enyHOuLf7oXqpCe8Wsp4Sww=s64-c-rp-mo-br100",
"rating": 5,
"text": "The nice lady with glasses working here this morning has been so helpful every time I come in! I do not know her name, but thank you!",
"date": "2025-12-23T15:02:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear about your positive experience! We'll make sure to share your kind words with our helpful team member.",
"replyDate": "2026-01-04T15:14:29.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0cdcf071-3a12-44e6-9d08-fd01cf727941",
"author": "Brenda Dominguez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXv0V4IafSIT0hf1lF-O6iCNmmwAIwm2EonqkcnZRxkWTU-7mzoog=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Brian was a great help!",
"date": "2025-12-20T15:36:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your feedback! So glad Brian provided excellent help with your storage needs.",
"replyDate": "2026-01-04T15:14:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a2ebca45-e85e-4720-b20e-03ce32182016",
"author": "Desire Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUmGx1-VtCnt8ZWOnFJEuPvPFP_yVHG1eZEMvC6et_2CEzj7yE=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lovely sweet guy very helpful quick fast and easy process",
"date": "2025-12-17T21:25:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback! We're thrilled our team member provided such helpful, quick service. Your experience matters to us.",
"replyDate": "2026-01-04T15:14:29.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "737d176c-7bb4-4ad1-aefe-8b6fd5bacb83",
"author": "Tiffany",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLsg5-zmHUQ4h29EjAKAl7v6lsTTlEb62Mx0jpf5ymCHCUvJQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-12-16T23:20:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Tiffany! We are here for you if you need anything.",
"replyDate": "2026-01-04T15:14:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1122cf03-8f4e-40e9-b154-3cc2a03b1d21",
"author": "MotionCapped",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUKyKawG-naFB84YmQkHnGbi0IFLe6ReY7DkqKxPbys5HdrXvX6=s64-c-rp-mo-br100",
"rating": 5,
"text": "By far the best over the phone customer service I've experienced! Especially Kim! Everyone seems to have a lovely demeanor and willing to listen!",
"date": "2025-12-16T16:13:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear about your excellent phone experience with Kim and our team!",
"replyDate": "2026-01-04T15:14:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "804ff970-e8a4-4710-b97e-3107983f06c1",
"author": "Cam Palmore",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIbmdPpGO6XGibeAgkKB7zjKasRueB0hGKDQKzx1_Dc9GmnUg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Bryan with ExtraSpace Storage is very friendly and easy to talk to. He helped me out with everything that I needed and was very efficient. Great job!",
"date": "2025-12-12T18:32:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear Bryan provided such friendly, efficient service! Thanks for recognizing his great work, Cam.",
"replyDate": "2026-01-04T15:14:29.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "acef5549-5f55-4470-bb9f-48d6873c4396",
"author": "Dusten Jenkins",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKz8roboZmQcb3wYFLBucEyIs3y3CG6Dm9rQDAhWNbvjKeAvw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-12-10T21:38:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Dusten! Stop by our office or give us a call if you need assistance or have any questions.",
"replyDate": "2026-01-04T15:14:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "983a1429-cd8f-4ed7-9ff7-b06ecf43921b",
"author": "JEN. C.",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV3gaBtjNabEMESWAAW5JWPfCEdjM3VKyOWfM7N2gJx3W8VRZbU=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2025-12-09T23:48:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Jen.. Your rating means so much to us!",
"replyDate": "2026-01-04T15:14:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2fda62af-787a-436e-b5d1-ef09b3bf754f",
"author": "tucker clark",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVYmIWFZfp3rrU503DojoukJv7nkQJMvCu5J-H38F4tqMNt_cpk=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you for all you're help Brian for all your wonderful help",
"date": "2025-12-09T23:46:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback! We're thrilled Brian provided excellent help. Your kind words mean everything to our team.",
"replyDate": "2026-01-04T15:14:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4d87b3f3-a91c-4c7d-be53-139103ca2ca5",
"author": "Jasmine Aguilar Mejia",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLUhP0VM3HNwoaos-mBL9qJjOziq4IAd-xxg18yZrdFlsAtDg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-12-06T23:03:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Jasmine. Call us if you have any questions or need assistance with your rental!",
"replyDate": "2026-01-04T15:14:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e982a2b7-f400-42bc-8609-054e83de5faa",
"author": "Logan Ovall",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLGl3cJjFsVXYIz98FzZuW-NFjjpWrHsWvG4vCQ26PlK6r2sA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim was a great help over the phone! Thank you !",
"date": "2025-11-19T21:29:11.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "2d67fe3c-6e3e-4265-8c2c-51819a04c918",
"author": "Phil King",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVQouNZed1mTl95MRvqojUbKryB5aJTNAyDQCbucPvzNRuA8y6LoQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-11-18T13:45:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Phil, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2025-12-04T15:14:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f5d86859-ed63-4440-aaf0-4f666e82a6d4",
"author": "Rose Panepinto",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWn1Q5mU_jaWRsDS5MBpHMFXFTD5R9_QVhnxgeMwy1hY_vPbm31Fw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience! Kim is FABULOUS!! She helped me with my billing, and got it solved quickly. She’s professional and very kind. Thank you, Kim!!!",
"date": "2025-11-17T17:41:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Rose. Thank you for the 5-star review! We're so happy we could help. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-09-04T15:14:32.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c4ea5c19-2a8f-41e6-a518-a5f24b08b083",
"author": "John Albert",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVq_irie9Nm95054995RQ7r5p8RGGXp-qxnxwUl7T68eQE4YWUj=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim is the best! I look forward to working with her!",
"date": "2025-11-17T17:20:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are utterly delighted to hear Kim made such a positive impression! We appreciate your feedback and trust.",
"replyDate": "2025-12-04T15:14:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7f5e9fa0-d066-4472-b89d-15c23dc70868",
"author": "Andrew Christensen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW3ZYPXvOs4SDEFCdXkBuuJkoCbS9jIbVDngatazwu8LJm8hiA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kem in a great help I really appreciate her",
"date": "2025-11-15T20:48:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for highlighting Kem's great help! We appreciate you recognizing her excellent service at Extra Space Storage.",
"replyDate": "2025-12-04T15:14:32.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "96886d41-b279-4e6e-934a-65dc16adfd09",
"author": "Shared Media",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIGEVbrFWoM5tXyrnMhLQyn6jmQ98jJ5CiF4U8ZFZ8sCBDvDw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim was wonderful to me. Very helpful and friendly!",
"date": "2025-11-15T18:07:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are ecstatic to hear Kim provided wonderful, helpful service! Thank you for highlighting her friendly approach.",
"replyDate": "2025-12-04T15:14:32.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "da85a1f5-8b0b-473a-9f02-b924008bf817",
"author": "riley akers",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKB3vFtMZ4NUT4q5nLuc75ArfapCvLNguEQSlJD2Ux3JT4Gog=s64-c-rp-mo-br100",
"rating": 5,
"text": "Good clean facility good customer service Brian was awesome would high recommend them",
"date": "2025-11-13T23:08:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Riley. We're glad Brian was awesome to work with and great at keeping our property clean! Our team is here to serve you, so give us a call at (217) 405-4397 if you need any future assistance.
",
"replyDate": "2023-09-04T15:14:32.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "88739e41-ff71-4b31-b01f-12ef6cff0147",
"author": "Catherine Murphy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJL0IBE8b0PMtz0FqtD2cydTfKrWLgnd6_s4Hbv5fk5S_FWbw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-11-08T15:40:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Catherine! Don't hesitate to reach out if you need anything!",
"replyDate": "2025-12-04T15:14:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "07241436-584f-4528-bd30-5d165a0edfc0",
"author": "Amps & Ramps",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXmWIUAUSxnkRADn851IbLZadPnaSv_JD2dxqj6ekV2GTnV2kA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-11-06T23:48:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the great rating, Amps! We're happy we could meet your self-storage needs.",
"replyDate": "2025-12-04T15:14:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b088c655-af46-4647-9139-4b23a7cb4bd2",
"author": "Justin Straub",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVN11oNmr0a7BGg5pUfluAD6pW4OviGFoRrGb3b4tL4U8rq6bGO=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-11-06T23:47:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Justin! If you need any assistance the future feel free to stop by or call us.",
"replyDate": "2025-12-04T15:14:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8ac5bf80-3839-4c19-9de8-055a697ce8c5",
"author": "Traci Hepburn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKE--PyS_BQjS1R70ryoGLPDYFnccUZ6XweR1e8rkNyVt3X3g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim was very nice and professional.",
"date": "2025-10-13T13:06:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful for your kind words about Kim's professional service. Thanks for choosing Extra Space Storage!",
"replyDate": "2025-11-04T15:14:32.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "eac1d7ce-798c-4b3c-9650-5027f86d954f",
"author": "Kayla N.",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX6ma-ko_d2aRrchyGdaG4x2NgwPNmC1OXGZGSJmG7Ls9oXOdU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Had a great experience here, Kim was very sweet and helpful when it came to service!",
"date": "2025-10-02T15:14:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are glad to hear Kim provided sweet and helpful service! Your great experience means everything to us.",
"replyDate": "2025-10-04T15:14:32.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c5fd20b9-e1db-481b-a137-c5f8e703e588",
"author": "Clementine Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKxN8CGdJHNkmyeUnzPCPASjM8xWSNRSSPjVCNc9yGyv-_2tA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ask for Kim, she is awesome",
"date": "2025-10-02T00:51:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are excited to hear Kim provided awesome service! Thanks for recognizing her great work.",
"replyDate": "2025-10-04T15:14:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "293c7e01-36fa-42d9-83e9-38ef6f062d67",
"author": "Tez Warren",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKPYnMXnlrKUbmmB9bBQlM2GK4SPMrsZmaGqJ1SnPEfxyc6GQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim is very respectful and has amazing customer service that words can’t express!!",
"date": "2025-10-01T23:32:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear Kim provided amazing customer service! Your kind words mean everything to us.",
"replyDate": "2025-10-04T15:14:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ec55ab44-8550-4ca5-80c1-0e83efb82415",
"author": "Marchond Hillsman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI7-5U73e4koHbEPZdfoWlWCn3vqfgHetVOd1lDvzmxj5MjaA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ask for Kim she is the best",
"date": "2025-10-01T23:28:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback means so much! Kim will be thrilled to hear your kind words about her service.",
"replyDate": "2025-10-04T15:14:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "61ceb248-e83c-457a-83ec-9220937e6a30",
"author": "Paul Reinertsen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIXaIkoJsitpVZi6prQnxqaz_Sx6M3fM6-Tt2lyo8xrfS70hw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim is Great!",
"date": "2025-10-01T16:45:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing! So glad Kim provided great service. We appreciate you!",
"replyDate": "2025-10-04T15:14:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9cbed4cf-f6c8-490c-aeb9-8dd24ccd07a0",
"author": "Phil Zuercher",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIi_waoVAQdio_kczxrir71HLMW6P6voSctadnayL3vTSUfgA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Well done.",
"date": "2025-09-03T20:56:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, Phil! We appreciate your business and are glad we met your expectations.",
"replyDate": "2025-10-04T15:14:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4216df03-e578-432e-939a-efa5132cec87",
"author": "Noah Black",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXZgSuwDQiTV9POUuRDw1gG5We_GJeYRg8Dwt913bln83w1YQo=s64-c-rp-mo-br100",
"rating": 5,
"text": "I absolutely love the warm welcome I was given when greeted by the District Manager Zack at Extra Storage on Staley Rd. I was coming in to pay my bill but he also took time to answer my questions about the climate control options available to me. He was knowledgeable of available promotions and I was really impressed with the units I was shown. They were clean, smelled fresh and I felt safe. If you’re looking for a rental space that safe, clean and secure give Zack a call at Extra Storage on Staley. They have everything you need for your successful move and storage needs!",
"date": "2025-09-01T21:54:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear about your warm welcome from Zack! Thanks for highlighting our clean, safe units and climate control options.",
"replyDate": "2025-09-04T15:14:32.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "6885546b-5599-4878-a2b7-fa28c31a518c",
"author": "Tracey Groth",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIFxfZhXAzWQpHqpy7yw0AX9cLei7NhYVjeU74EkbE4uj62GQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Wonderful. Wonderful. Wonderful\nA lea Murphy is the best\nAnd Zach is my future husband\nLove extra space",
"date": "2025-08-14T22:47:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the wonderful review, Tracey! So glad Alea and Zach made your experience great at Extra Space Storage!",
"replyDate": "2025-09-04T15:14:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b844f2fb-bfca-4717-a003-04eb1864534c",
"author": "Will Wilson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKAKwPYOQTVvJ4YwdZGJgo2d24i9csFGEfughBNzLuTZ8ZkqA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service was super helpful at getting what I was looking for even during the busy time of the year!!!",
"date": "2025-08-14T20:18:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words! We're thrilled our team helped you during busy season.",
"replyDate": "2025-09-04T15:14:32.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "dbb4f04c-6c3f-4414-942c-69230120b419",
"author": "Gale Kirkpatrick",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKZxI0DRnhnoPrK7PHN3N9q4n_Flc1N5x8BXhWGdS4s9dkL0Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "These guys have been great to work with over the years helping with my companies storage needs !\nFive Stars !",
"date": "2025-08-14T18:36:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear we've helped with your company's storage needs over the years! Thanks for the five stars!",
"replyDate": "2025-09-04T15:14:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a1d60a37-6653-4d6b-bbf9-8df1faa851b3",
"author": "Laura Vo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJExdfVHDPNBUwIw78M4teJXdcwdtwyPIRHukoTksQb4zcdnQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "A'Lea was so helpful with my first time using a storage space",
"date": "2025-08-14T17:13:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing! So glad A'Lea made your first storage experience smooth and helpful.",
"replyDate": "2025-09-04T15:14:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b52689a2-dbfb-4a5b-b107-116e9bb615b3",
"author": "Bonnie Zumwalt",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIzbExY3nTSP1HK1QlVseuHmjBTytu9tVZsV0tETajaIpJOMg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Alea was awesome….very helpful and patient!!\nWe finally were able to get our rather difficult situation resolved with her help!",
"date": "2025-08-13T18:16:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Bonnie. We're glad Brian was able to help! Our team is here to serve you, so give us a call at (217) 405-4397 if you need any future assistance.
",
"replyDate": "2023-09-04T15:14:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a7d80827-3938-4656-93c5-5a7f725dbfc3",
"author": "Jordan Perez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVAR8enSQuXvS8ldjXo3kTS01V1voQ-qGhfPnyuSi7bqS8WjL4=s64-c-rp-mo-br100",
"rating": 5,
"text": "Zack helped me out very well. good workers make the process easy",
"date": "2025-08-09T20:06:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words about Zack! We're glad he made your storage experience smooth and easy.",
"replyDate": "2025-09-04T15:14:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1ebcf3c4-0458-4f7b-8016-7640b7f2dbe6",
"author": "Nathan Folsom",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI1IZvin_vyPEUHS7iIcscH5-1t61BTtfgVILS60Cl2duexaw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Zak was great to deal with",
"date": "2025-08-09T18:22:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear Zak provided great service! Thanks for choosing Extra Space Storage, Nathan.",
"replyDate": "2025-09-04T15:14:34.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "79ebc732-dea6-473f-8dbd-88eb1330aa95",
"author": "Daniel Pytlewicz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWgGk96qCI0KbXuop0MXF1lez_S2jMP8nTZACle47nGkp3LAas=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian was super handy, really simple and easy process",
"date": "2025-07-18T22:24:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Brian made your storage process super simple and easy!",
"replyDate": "2025-09-04T15:14:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "01f54f6e-5eab-4f7e-b6df-279c1f85bcc8",
"author": "Venture Vending LLC",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWkdAMDl-Sfk5EmgJ5hJsIwbYUSDRrWXNIAiZDc1x1zCqnbVwk=s64-c-rp-mo-br100",
"rating": 5,
"text": "Was super friendly and very simple and good process, Brian was amazing and super helpful",
"date": "2025-07-18T22:23:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your positive experience! Thank you for highlighting Brian's amazing help and our simple process.",
"replyDate": "2025-09-04T15:14:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c8a1701b-51a5-4cba-8890-e693cac7c3bf",
"author": "Brandon Glass",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLziYVWP8gTeZFRKOB2J1FFty7tlChvWQTK_ro0ZMeaV8QMuw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Richard and Destinae gave me great customer they are amazing. They will get you right! Check them out!",
"date": "2025-07-11T22:04:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Richard and Destinae provided amazing customer service! Thank you for recognizing their great work, Brandon.",
"replyDate": "2025-09-04T15:14:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7e9749e3-ddfe-4483-8e20-b42d446af22d",
"author": "tricia lovett",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI-d6LeZ_jCfxCsWurUUwW89ixll0V7BgHQDQY3pQMiCje3KQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-07-09T18:56:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Tricia. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2025-09-04T15:14:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "96b1b558-2a4c-4526-82af-6c5841657409",
"author": "Aubree Gray",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJs0QoA6nvGabY_jRJO3bka-BXGLOB1k370esBIWdQeXS8EPw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Zach is the best!",
"date": "2025-07-07T23:11:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Zach provided excellent service! Thanks for the great feedback.",
"replyDate": "2025-09-04T15:14:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "581c609c-86a5-4a02-93d8-aaa5bf8ca3b9",
"author": "Chelsea Tan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK3QCdKIvak54Te-bnYOUQ8hrr4qIWo7Hratqr6HRdVZj-bLw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-07-05T21:20:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Chelsea. Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2025-09-04T15:14:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "372b631e-de60-470f-81ea-a686b9868268",
"author": "Lexi Tang",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU3ZP1smF1vqNI7nIIbipiSFxgRCj2-LK4sErbXrOPUmatYAg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-07-05T21:19:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Lexi! We are grateful for customers like you. ",
"replyDate": "2025-09-04T15:14:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ac1f669a-e2ff-4968-a062-a52ec6dd0b7d",
"author": "Dan Freeman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXke0kM_tG_LAsa5yqEPeIEKbpVT1fuxlztS7FAub3lvpCGeCc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Outstanding. Clean space, superbly helpful staff!",
"date": "2025-07-03T00:39:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're delighted to hear that you found our storage space clean and our staff superbly helpful. Thank you for sharing your positive experience, Dan!",
"replyDate": "2025-09-04T15:14:34.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "07d9e416-845b-449a-879c-9db3b33c6282",
"author": "Natarrah McDonald",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUKcXuX6Ky8RcbayRYjQMYeQgFUjpuZQITMtfLzyU1BSfOcOCE=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ms. Shirley was very helpful today. I had an issue with my key and she was able to quickly resolve my issue and was very friendly.",
"date": "2025-06-26T18:13:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Ms. Shirley quickly resolved your key issue! Thanks for highlighting her friendly, helpful service.",
"replyDate": "2025-09-04T15:14:34.000Z",
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{
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"author": "B T",
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"rating": 5,
"text": "Richard made our check-in a breeze! Facing a time crunch, he quickly offered a great alternative that saved us money. Highly recommend his excellent service!",
"date": "2025-06-21T16:29:00.000Z",
"verifiedTenant": false,
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"reply": "We are delighted to hear Richard provided excellent service and saved you money during your time crunch!",
"replyDate": "2025-09-04T15:14:34.000Z",
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{
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"author": "Viveca and Jamal Brown",
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"rating": 5,
"text": "",
"date": "2025-06-19T19:15:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Viveca! Call us if you have any questions or need assistance with your rental.",
"replyDate": "2025-09-04T15:14:34.000Z",
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},
{
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"rating": 5,
"text": "It was quick and easy to move to a smaller, cheaper on-site locker. Everything done in less than one day. I appreciated the convenience.",
"date": "2025-06-19T00:39:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your quick and easy move to a smaller locker, Peter! Thanks for appreciating the convenience.",
"replyDate": "2025-09-04T15:14:34.000Z",
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{
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"rating": 5,
"text": "Signing up was a breeze. Destiny and Zach were so helpful and nice.exolained everything. I'm happy to be renting from them.",
"date": "2025-06-09T21:40:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Destiny and Zach provided excellent service. Thank you for highlighting their helpfulness during your seamless signup process.",
"replyDate": "2025-09-04T15:14:34.000Z",
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{
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"author": "Mary Ash",
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"rating": 5,
"text": "Zach was really nice and so helpful , it was a pleasure meeting and working with him he made sure I had everything I needed. Will be coming back and referring others to him.",
"date": "2025-06-09T20:29:09.000Z",
"verifiedTenant": false,
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"reply": "We are delighted to hear about your positive experience with Zach! His dedication to helpful service and ensuring customer satisfaction truly reflects our values.",
"replyDate": "2025-09-04T15:14:34.000Z",
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"rating": 5,
"text": "",
"date": "2025-06-09T19:38:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Eduardo! We are so happy you had a great experience with Extra Space Storage. ",
"replyDate": "2025-09-04T15:14:34.000Z",
"tags": [],
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},
{
"id": "3e8ca10a-404f-4d66-bf7d-4beff73e008c",
"author": "Laney Rodriguez",
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"rating": 5,
"text": "Great experience working with Zach! Thanks for the help!",
"date": "2025-06-09T19:38:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your great experience with Zach! Thank you for recognizing his excellent service.",
"replyDate": "2025-09-04T15:14:35.000Z",
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{
"id": "4913d5f8-db25-426c-ab5d-5a5ef2c58f51",
"author": "Aysha Davis",
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"rating": 5,
"text": "Shirley was absolutely wonderful help while I moved in. Even with the system/internet down she made the process very simple for me and the movers.",
"date": "2025-05-24T17:57:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Shirley provided wonderful assistance during your move-in, making the process simple despite technical difficulties. Thank you for the kind feedback!",
"replyDate": "2025-09-04T15:14:35.000Z",
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"sentiment": "positive"
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{
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"rating": 5,
"text": "",
"date": "2025-05-14T17:56:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, Brandon! If you need any assistance the future feel free to stop by or call us.",
"replyDate": "2025-09-04T15:14:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Jiayin Luo",
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"rating": 5,
"text": "",
"date": "2025-05-12T21:50:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to leave a rating, Jiayin! Your feedback means a lot to our team.",
"replyDate": "2025-09-04T15:14:35.000Z",
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},
{
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"rating": 5,
"text": "Very helpful and kind!",
"date": "2025-05-10T20:48:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We deeply cherish the kind words you shared about our service. Thank you for taking the time to leave a positive review, Tori Lyn!",
"replyDate": "2025-09-04T15:14:35.000Z",
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],
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},
{
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"author": "Jeffery Headley",
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"rating": 5,
"text": "",
"date": "2025-05-10T20:29:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Jeffery! We're happy you trust Extra Space Storage for your storage needs. ",
"replyDate": "2025-09-04T15:14:35.000Z",
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"sentiment": "positive"
},
{
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"rating": 5,
"text": "",
"date": "2025-05-09T20:34:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Joyce, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2025-09-04T15:14:35.000Z",
"tags": [],
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},
{
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"author": "Billy Chunn Racing",
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"rating": 5,
"text": "",
"date": "2025-05-03T18:06:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Billy, thank you so much for the great rating! Stop by our office or give us a call any time if you need assistance or have any questions.",
"replyDate": "2025-09-04T15:14:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Tricia Gifford",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLRBqZsWnJQWtwOLLH5DP4bYt7t0UdbPiUAROrkIpRHVFGgbQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-05-02T20:38:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5 - star rating Tricia! We are so happy you had a great experience. If you ever need anything feel free to call.",
"replyDate": "2025-09-04T15:14:35.000Z",
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"sentiment": "positive"
},
{
"id": "cf9c3753-c1aa-441d-8d75-c38f785dc106",
"author": "J B",
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"rating": 5,
"text": "",
"date": "2025-05-02T16:17:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, J! Please let us know if there's anything else we can do to assist you with your storage needs. ",
"replyDate": "2025-09-04T15:14:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "94ddcdc1-6e36-4293-906c-5420b2d1c4a4",
"author": "Eugenio perez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKGZSiPBvrJDCM70S2kNV_4Lsoy-XcggVfgCyyxYiwktjPKH_8=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-04-29T19:35:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Eugenio. We're glad we were able to assist you with your self-storage needs. ",
"replyDate": "2025-09-04T15:14:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "95570982-6e7f-4673-8059-c049028eebe7",
"author": "Kayla Mason",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUrLYFRT1jUqGggAEl8zG03WH8BWGVjvQm_za-_ozRmu_qar-TJ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-04-29T19:33:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kayla, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything! ",
"replyDate": "2025-09-04T15:14:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d5a02d54-05d5-450a-8824-4196bc7aba45",
"author": "Curtis Terry",
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"rating": 5,
"text": "",
"date": "2025-04-24T21:15:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Curtis. Your rating means so much to us!",
"replyDate": "2025-09-04T15:14:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "516aaf12-da3d-44be-8b57-fec6057e915f",
"author": "JAMIE MILLER",
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"rating": 5,
"text": "",
"date": "2025-04-18T21:26:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Jamie. Call us if you have any questions or need assistance with your rental!",
"replyDate": "2025-09-04T15:14:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "97e6701c-2306-4829-9ce4-9e1973635a2b",
"author": "Alexia",
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"rating": 5,
"text": "A’Lea is the best!!",
"date": "2025-04-17T20:46:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Alex! We work hard to meet the expectations of our customers, and we're happy to hear A’Lea hit the mark for you! Don't hesitate to stop by the office or contact us if you need anything.",
"replyDate": "2025-09-04T15:14:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d7dfde5c-53db-481d-a3b2-710e66541e54",
"author": "Angelica Rodriguez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW15js8tmGQebqNL8q_uuIstYYlWtH8heSs-3tLIK1VTeVbBijiSg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Thanks Alea!",
"date": "2025-04-17T20:45:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy to hear you had a great experience with Alea! Thank you for your feedback.",
"replyDate": "2025-09-04T15:14:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3d2f35a5-c952-48df-b1f6-d09582aa553e",
"author": "Edgar Sanchez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJHovwpX_cTmMRCi2oCuxBkxEnkkTKtNX-EGaMAWR0bgtTMiA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Alea was great!",
"date": "2025-04-17T20:44:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are honored to hear that Alea provided a positive experience! Thank you for taking the time to share your experience with us.",
"replyDate": "2025-09-04T15:14:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f144d414-ca38-42bf-9ed2-d09cfeb9135c",
"author": "Leticia Kelough",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKd4y2rtUxpZABaS-NYQUB5lpAZI4WfzGmXCbnQRBvaXGz1FQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great guy! Very helpful!",
"date": "2025-04-15T19:59:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Great to hear you had a positive experience with us! Your feedback is incredibly valuable. Thank you for sharing your experience.",
"replyDate": "2025-09-04T15:14:35.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "207dba75-aad7-4fe6-8a4f-25b8e03f6fc0",
"author": "Kayla Taylor",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWcty-EkJTXuTAL9EvRgZqq7lxjUyPOuAox16bBQD-0cbYJHL1M=s64-c-rp-mo-br100",
"rating": 5,
"text": "Richard is always GREAT ! Super helpful and informative! Customer service skills top notch!!",
"date": "2025-04-11T22:09:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are excited to hear that Brian was super kind! Thank you for sharing your experience with us.",
"replyDate": "2024-09-04T15:14:35.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "9a4fce1d-8a81-4be0-9ca0-352a4fa04946",
"author": "Aaron Young",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJk68ELVvHfhmQC7RmZ5wmEdjN8c_5QpHM1KOMNIz1kTnO0Zg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very informative and knowledgeable about her job…",
"date": "2025-04-11T20:58:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback! Thank you for sharing your experience with us.",
"replyDate": "2025-09-04T15:14:35.000Z",
"tags": [
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],
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},
{
"id": "8e3a8333-5393-4967-9626-64e98bb3c63f",
"author": "Denise",
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"rating": 5,
"text": "Destiny was absolutely amazing—so welcoming and informative! I’m excited to work with such a friendly and helpful staff member at the place I’ve chosen to store my items.",
"date": "2025-03-31T16:44:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled to have Destiny on our team! Thank you for choosing Extra Space Storage for your storage needs, Denise.",
"replyDate": "2025-09-04T15:14:36.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "ee7f9ea1-21b1-4fb7-a565-fa5fea9cb68a",
"author": "MagnanimousMetalDetecting",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJnHy605PZAA4X3Zoyl94rfExLNEYGzPygd3YX4xMW5zGIKbQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The manager was extremely helpful. Easy to work with. I highly recommend.",
"date": "2025-03-29T14:53:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are utterly delighted to hear about your positive experience with our manager. Thank you for the recommendation!",
"replyDate": "2025-09-04T15:14:36.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
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"author": "Ryusann Brooks",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUlHB2-4IlCIzr1Q-tsOowf7s1roYqkhKxC5sxmnh0FY0Q7_FeODw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2025-03-28T22:10:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Ryusann, thank you so much for the great rating! Stop by our office or give us a call any time if you need assistance or have any questions.",
"replyDate": "2025-09-04T15:14:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "793c2ca8-cf7a-47df-ae88-cd4cc6313441",
"author": "Dingyuan Cao",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK64rh_WE0JkGODrYB0KPVbI4bHarmFyksSX9IjInFSSU5CHA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Brian!",
"date": "2025-03-28T17:50:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your experience with us, Dingyuan Cao. We appreciate your feedback.",
"replyDate": "2025-09-04T15:14:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "swarna vasireddy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIgCo0p3tJlVLnjhpDQp7MhYcF6-DLgK9WlDBP584ay9WhQxGAU=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-03-19T20:46:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating Swarna! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2025-09-04T15:14:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b2fc4162-1a1b-4b7a-b35e-497017def906",
"author": "jeromeschneider569",
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"rating": 5,
"text": "10/10 service and cleanliness",
"date": "2025-03-18T19:15:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback on our service and cleanliness. Thank you for choosing Extra Space Storage!",
"replyDate": "2025-09-04T15:14:36.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "dcbf9e3d-c330-4091-b5e7-800c3f3941a2",
"author": "Jessica Alpers",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVC5fTnFotwlKS67bZdJq7P8NxJd8wfuJ4zHNFEA1nZv6Y7N7rv=s64-c-rp-mo-br100",
"rating": 5,
"text": "Richard was very helpful with my experience with extra space storage! Please check them out!",
"date": "2025-03-11T12:02:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Jessica. We're glad Brian and Richard were helpful with your rental process. Our team is here to serve you, so give us a call at (217) 405-4397 if you need any future assistance.
",
"replyDate": "2023-09-04T15:14:36.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
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"author": "Alaysia Foster-Harris",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWbgyUrN8XCtxwnWtO8NiDw994BMdD2jKey_bLiI6AraaMr012P=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Zach! You’re always super friendly and willing to help.",
"date": "2025-03-09T03:36:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Alaysia. We're glad Brian could help! Our team is here to serve you, so give us a call at (217) 405-4397 if you need any future assistance.
",
"replyDate": "2023-09-04T15:14:36.000Z",
"tags": [
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],
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},
{
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"author": "Jen Walker",
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"rating": 5,
"text": "Staff was extremely nice and helpful!! Would highly recommend!!",
"date": "2025-03-08T15:52:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're elated to hear about your positive experience with our staff at Extra Space Storage. Thank you for recommending us!",
"replyDate": "2025-09-04T15:14:36.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "dcf20503-520b-4511-9f28-9f8255af99e9",
"author": "Lee Temple",
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"rating": 5,
"text": "Very helpful and affordable",
"date": "2025-03-05T01:40:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is greatly appreciated. We are glad to hear that you found our storage services helpful and affordable. Thank you for sharing your experience with us.",
"replyDate": "2025-09-04T15:14:36.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "91d1ba15-72ca-4b79-b475-304d24fb50a0",
"author": "Jr Jones",
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"rating": 5,
"text": "Richard best in the building",
"date": "2025-03-01T23:19:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear that Richard is the best in the building. Thank you for sharing your positive experience with us!",
"replyDate": "2025-09-04T15:14:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "30f7d2b3-56de-4457-b032-c9a2ddb95c75",
"author": "Don E Groth",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIf5c5VbRLiPZzQsYzsJDGYi4FE7zDvec2yDdGwQuc-ZNFXQg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-02-26T21:42:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Don. Call us if you have any questions or need assistance with your rental!",
"replyDate": "2025-09-04T15:14:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6bac3f23-e87f-40d7-8190-7777bf3cb265",
"author": "Tyler M",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIA7WwLsZMt-i_8Tj6bk6QQS39TNeNy3DMdvqhXTbuovSwcRg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-02-26T16:20:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Tyler! Don't hesitate to reach out if you need anything!",
"replyDate": "2025-09-04T15:14:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "68be8fe9-d5a4-409d-baee-abcb442f5392",
"author": "Ricky G",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKDZQ1AfTbaIHVSSLtuy128bIvgJwIv3sd81JBbX_dRMxUziA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-02-25T23:42:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Ricky! Don't hesitate to reach out to us if you ever need any assistance.",
"replyDate": "2025-09-04T15:14:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "061f2a78-f05c-421b-87fb-ac6d780dec9a",
"author": "Marissa Parker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKLvDTPUh6tGjf52Km8jTd6pDL4gV9_KuBlD7Wwi-jiew8CaA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean facility with helpful & friendly staff",
"date": "2025-02-25T18:33:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're delighted to hear you found our facility clean with helpful & friendly staff. Thank you immensely for your positive feedback!",
"replyDate": "2025-09-04T15:14:36.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "6d701be1-f6b8-443d-a852-1529480d50a4",
"author": "Nicole Khouri",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLMeuvibDLmyHZJJepoFQqCUdaSd8WCFgls3pG4qYpL878V3A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-02-24T17:51:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Nicole! Don't hesitate to reach out if you need anything! ",
"replyDate": "2025-09-04T15:14:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "521e57de-9452-4bec-84bb-b2bbdc1cfaa3",
"author": "larry logan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIs58XPjRzRzX2lZC15stDnNl_G9x6CmKuFGJ7hYThPBgTz2A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Richard and Brian are a great team, maybe better than the Denver Nuggets!",
"date": "2025-02-21T18:14:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Larry. We're glad Richard and Brian have been great to work with! Our team is here to serve you, so give us a call at (217) 405-4397 if you need any future assistance.
",
"replyDate": "2023-09-04T15:14:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "11707685-a404-4c5b-aa8c-417a6d05e6be",
"author": "James McClellan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLxcPmAJJjS_aG20sU2yZBHEL4PFfFVQ35Ar2Qw7KcUJLOi=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-02-21T18:09:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, James! If you need any assistance the future feel free to stop by or call us.",
"replyDate": "2025-09-04T15:14:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1e497bc1-b995-4254-901e-a1e5966ad93b",
"author": "Jeremy Jones",
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"rating": 5,
"text": "",
"date": "2025-02-08T18:21:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Jeremy! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2025-09-04T15:14:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e7465635-9cc1-492e-8739-7ff7ae60f54e",
"author": "Summer Kessler",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWORHLyKW0e4dXWWvmIB4OLoYU3p40xiQgdHXPBOPcNrjgBOdsJ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Love that the property is secure! Drive up access is super easy to load/unload. Will definitely recommend to others!!",
"date": "2025-02-03T09:40:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for recommending Extra Space Storage! We deeply respect your feedback and are glad to hear you found the property secure and convenient for loading/unloading.",
"replyDate": "2025-09-04T15:14:36.000Z",
"tags": [
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "b6ec4f2d-0755-44fe-a569-415eee51d1ba",
"author": "Paul Kircher",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVcyAZcuG-H0nf2XfEyhZGo0dZIYzE5_MsuGF1i2zJNCUXjsMKK=s64-c-rp-mo-br100",
"rating": 4,
"text": "Service was not bad, pending who you talk to you get different answers. The local number seems to be a waste of time. The people were nice and freindly on the other end.",
"date": "2025-01-30T00:41:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate your perspective. Service quality is important to us, and we will work on improving consistency in our responses. Thank you for your feedback.",
"replyDate": "2025-09-04T15:14:40.000Z",
"tags": [],
"sentiment": "neutral"
},
{
"id": "30f6a45c-7e09-478d-a658-49f5aedf65ef",
"author": "Grim Smiles",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXJNqu7KBPRNCw9doU9a6rYiAS6yU8laLZXqkXU-Jy-0vyUV68=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-01-29T19:49:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5 - star rating Grim! We are so happy you had a great experience. If you ever need anything feel free to call.",
"replyDate": "2025-09-04T15:14:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "823ffe92-9940-4989-96af-35139a8db798",
"author": "Joshuah Vannarath",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIf9PCbnlPRi6ebvZlnJhsRY-Mx2T9ME93E_NVOuxGrGUD1LQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-01-29T17:15:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Joshuah! Please let us know if there's anything else we can do to assist you with your storage needs. ",
"replyDate": "2025-09-04T15:14:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b1bb3a0b-0e35-473f-b544-5f1f1cb1536f",
"author": "tyran dorenzo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJR5Hk3JqzpIyq4tH1yHS4SLWdp-O_XkXGqOCvIgjv_Oru7MQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Best place hands down",
"date": "2025-01-28T23:57:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your experience with us. We genuinely admire your positive feedback.",
"replyDate": "2025-09-04T15:14:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "20ffa047-d71b-44ec-968d-ac38fb5e6399",
"author": "Chance Riggins",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLJLIa2gHTudcNv4iDZ4rBBfGzjAwRenVL4dO2ifTYWtHwfcg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-01-18T21:26:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Chance! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2025-09-04T15:14:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "07780dc6-79db-4096-a847-e9c3900dbc2f",
"author": "Francine Prezioso",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIgOo5nzrWNj4ZZue8antXzdRmI-YZMudt7cxPqIdLRYksl-mU=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-01-18T20:46:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Francine. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2025-09-04T15:14:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3d339982-3986-4fed-8cd6-9d2f98a9c883",
"author": "Tammy Helbling",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU7XHDk5myrKuQ3xWA5vqD_e0j57FUhpY2hX1a-yguVji-9Zq0GeA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I just called in for some help, Richard took my call. He answered my questions, explained the senerio, and provided me a solution. I didn't expect to have it resolved in 1 phone call! I'm very happy to check this off my to do list!",
"date": "2025-01-17T22:22:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive experience with Richard! We are utterly delighted to hear that he was able to assist you efficiently.",
"replyDate": "2025-09-04T15:14:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d4de0483-f82e-45f6-8b67-32aa51c8cc03",
"author": "micah correll",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKkOTGvP-WYjgbP71sGHVetqFU7jMX-HoxDvzCQY4ynlUchtA=s64-c-rp-mo-br100",
"rating": 5,
"text": "My boy is the goat get a rental unit here !!",
"date": "2025-01-15T23:50:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Micah! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us if you need anything.",
"replyDate": "2025-09-04T15:14:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3d0708ad-5924-4b66-a5e3-47334e6971d9",
"author": "Yolanda Ondo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIoKN53h7VVOCQk--Xc9nAPjnTHnZbfV1GmHKgdZsDgGBSpFQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-01-14T23:33:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Yolanda. Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2025-09-04T15:14:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4c4367d9-ae4f-4260-96d9-00f9673ebe45",
"author": "Brittany Fechtmann",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX8aM7ZitH1L3lo2gGCge3NcBt6xsVl8v_iU3WDqyrMqGuLRsST=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-01-14T17:57:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Brittany! We are grateful for customers like you. ",
"replyDate": "2025-09-04T15:14:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b1ae9c0e-6f86-4fda-82e6-541a6e5d05bf",
"author": "Michael Simmons",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXbH0SSyGJc0Ksm_Ndonu0_Y4C_GmbaKotuHHnsXCFq8Amfwzg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-12-30T06:11:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Michael, thanks for leaving a rating! We're happy to hear you had a great experience!",
"replyDate": "2025-09-04T15:14:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2d104fc7-56a4-4802-9cda-9d20dcf0f3d2",
"author": "Ishaan Sharma",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV22h69c8IuOsL-Q-RgE7YbMg2UhRrdtbCD99RZQROnBo6uhq2MqQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Been exploring options and recently called here to inquire about different packages for both general items and vehicle storage. Spoke with their Asst Manager Destiny and she was fantastic in explaining all their packages that would pertain to my needs and even went further to provide the best option. Will be definitely arranging a package with them soon.",
"date": "2024-12-29T11:35:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your positive feedback! We're glad to hear that Destiny, our Assistant Manager, was able to assist you with finding the best storage option for your needs. We appreciate that you took the time to explore our different packages for both general items and vehicle storage. It's great to know that Destiny was fantastic in explaining all the options and went the extra mile to provide you with the best solution. We look forward to arranging a package with you soon and hope to continue meeting your storage needs.",
"replyDate": "2025-09-04T15:14:40.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "13a007b0-fe7b-4787-9995-7b3c840afed4",
"author": "Staci Palmisano",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW_4HAC4KUiXOF3g84R0V0jw_RNlLmWdtFxQkQbhkJaaU-q4l0=s64-c-rp-mo-br100",
"rating": 5,
"text": "Destiny is very attentive and helpful, and she always provides exceptional customer service!",
"date": "2024-12-27T22:59:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful for your kind words about Destiny's exceptional customer service!",
"replyDate": "2025-09-04T15:14:40.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "51d72800-f71e-47cf-8fd2-6e24fd93d910",
"author": "Natalie Carr",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXyWcpO5ZqGDip2h58oQoOyXEIVlNOe6gV5ZrRNc8qtb9EBL75Low=s64-c-rp-mo-br100",
"rating": 5,
"text": "Quick and easy! Reasonable rates.",
"date": "2024-12-11T14:08:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled to hear you found our storage quick and easy with reasonable rates. Thank you for sharing!",
"replyDate": "2025-09-04T15:14:40.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "55bc5c2b-1ba1-49bb-b2af-45fc281c9493",
"author": "Raashi Chawla",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLBxslx0UkGTV6FKe1dIH-dFAcGqf4finc11-PsL-HXdRUiNvs=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-12-06T21:14:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Raashi! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
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{
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"reply": "Thank you, Hitanshu. We're glad we were able to assist you with your storage needs. ",
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"text": "Great place to put away any extra furniture",
"date": "2024-12-06T20:49:32.000Z",
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"reply": "Thank you for sharing your experience with Extra Space Storage. We greatly appreciate your feedback.",
"replyDate": "2025-09-04T15:14:40.000Z",
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{
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"text": "Super easy, great customer service skills and I got everything I needed in two calls, with two great individuals. I'm from out of town, so I needed to handle everything before I arrived, and this team made it easy and accessible!",
"date": "2024-12-05T20:41:05.000Z",
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"reply": "Your positive experience is greatly appreciated! We are thrilled to hear that our team made your storage needs easy and accessible. Thank you for sharing your feedback with us.",
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"reply": "Thanks for the fantastic rating, Donald. We are glad we were able to meet all of your self-storage needs.",
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{
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"date": "2024-12-03T23:44:12.000Z",
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"reply": "Our team appreciates your rating, Chris. Thank you for being a loyal Extra Space Storage customer! ",
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{
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"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Theduckman! Stop by our office or give us a call if you need assistance or have any questions.",
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{
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"rating": 5,
"text": "I've been renting a space from Extra Space Storage for a few months. I had a concern and went into the office and spoke with Destiny. She was so kind, empathetic, and helpful. She helped me troubleshoot what was happening and a resolution was nearly immediate. I cannot say enough good things about Destiny and her customer service.",
"date": "2024-11-20T16:46:23.000Z",
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"reply": "We're glad to hear about your positive experience with Destiny at Extra Space Storage. Thank you for your feedback.",
"replyDate": "2025-09-04T15:14:42.000Z",
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{
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"rating": 5,
"text": "I had a fantastic experience working with Destiny. She was extremely helpful",
"date": "2024-11-11T17:37:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for your positive feedback, Dontae! We greatly appreciate your experience with Destiny at Extra Space Storage.",
"replyDate": "2025-09-04T15:14:42.000Z",
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{
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"author": "KeChon B.",
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"date": "2024-11-09T21:40:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kechon, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2025-09-04T15:14:42.000Z",
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{
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"author": "Monica Lee",
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"rating": 5,
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"date": "2024-11-09T20:20:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Monica. Call us if you have any questions or need assistance with your rental!",
"replyDate": "2025-09-04T15:14:42.000Z",
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},
{
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"rating": 5,
"text": "10/10",
"date": "2024-11-09T20:01:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback. We are glad to hear you had a 10/10 experience with Extra Space Storage.",
"replyDate": "2025-09-04T15:14:42.000Z",
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},
{
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"author": "Adrienne Garza",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLuG8DXVqvK2rCa_a9N4QjgTOcdrP7SXNavfRXoELXcc4xGNQ=s64-c-rp-mo-br100",
"rating": 5,
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"date": "2024-11-08T20:55:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Adrienne! Don't hesitate to reach out if you need anything!",
"replyDate": "2025-09-04T15:14:42.000Z",
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{
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"author": "Muhle Dlamini",
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"rating": 5,
"text": "",
"date": "2024-11-07T21:13:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Muhle! Call us if you have any questions or need assistance with your rental.",
"replyDate": "2025-09-04T15:14:42.000Z",
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},
{
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"rating": 5,
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"date": "2024-11-07T04:04:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Kathryn! We are so happy you had a great experience with Extra Space Storage. ",
"replyDate": "2025-09-04T15:14:42.000Z",
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},
{
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"date": "2024-11-07T00:52:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Bryan! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2025-09-04T15:14:42.000Z",
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},
{
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"author": "Khalidah Messiah",
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"rating": 5,
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"date": "2024-11-06T23:39:12.000Z",
"verifiedTenant": false,
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"reply": "Thank you for the positive rating Khalidah! We are so glad you trust Extra Space Storage with your belongings. If you need any assistance in the future please do not hesitate to reach out.",
"replyDate": "2025-09-04T15:14:42.000Z",
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"sentiment": "positive"
},
{
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"author": "Rhonda Valentine",
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"date": "2024-11-04T18:09:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a 5-star experience, Rhonda! If you ever need anything in the future feel free to stop by or call us.",
"replyDate": "2025-09-04T15:14:42.000Z",
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},
{
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"author": "Cira Utley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI7XDbjrEzWhynCNRHXSiG06TYH0WB9nJwLcezWzJdAVil6Nw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-11-02T21:43:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Cira! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2025-09-04T15:14:42.000Z",
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},
{
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"author": "Aaron Cooper",
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"rating": 5,
"text": "Very clean and great customer service. 10 out of 10 I would recommend!",
"date": "2024-11-02T19:04:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive feedback! We greatly appreciate your recommendation and are glad to hear you had a great experience with us.",
"replyDate": "2025-09-04T15:14:42.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
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"author": "Christine Waters",
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"rating": 5,
"text": "",
"date": "2024-10-28T20:20:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled you had a 5-star experience at Extra Space Storage, Christine! Please give us a call if you need further assistance with your storage needs.",
"replyDate": "2025-09-04T15:14:42.000Z",
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"sentiment": "positive"
},
{
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"rating": 5,
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"date": "2024-10-25T19:40:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Sandy. Thank you for leaving us a rating! Your feedback means a lot to us! ",
"replyDate": "2025-09-04T15:14:42.000Z",
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},
{
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"date": "2024-10-23T17:34:03.000Z",
"verifiedTenant": false,
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"reply": "We're happy you had a great experience, Angie! Thank you for being an Extra Space Storage customer. ",
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},
{
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"author": "Derek Pinto",
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"date": "2024-10-22T22:11:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Derek! We are here for you if you need anything.",
"replyDate": "2025-09-04T15:14:42.000Z",
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},
{
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"author": "Lani Hosley",
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"rating": 5,
"text": "I love these guys customer service A1",
"date": "2024-10-19T21:28:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Lani! We love to hear that our customers are happy with Extra Space. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-09-04T15:14:42.000Z",
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},
{
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"author": "Rebekah Cain",
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"rating": 5,
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"date": "2024-10-19T20:46:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Rebekah. Your rating means so much to us!",
"replyDate": "2025-09-04T15:14:42.000Z",
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},
{
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"author": "Avery Kitson",
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"date": "2024-10-19T16:22:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Avery. Call us if you have any questions or need assistance with your rental!",
"replyDate": "2025-09-04T15:14:44.000Z",
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},
{
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"author": "Liesel Wampler",
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"rating": 5,
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"date": "2024-10-19T16:15:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Liesel! Don't hesitate to reach out if you need anything!",
"replyDate": "2025-09-04T15:14:44.000Z",
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},
{
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"author": "Steve",
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"rating": 5,
"text": "Excellent and professional service",
"date": "2024-10-19T15:54:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, Steve. We are glad our team was professional to work with.",
"replyDate": "2025-09-04T15:14:44.000Z",
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{
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"author": "Ronnie Thomas",
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"rating": 5,
"text": "Richard is an amazing manager and has my commercial stay very easy. Great service.",
"date": "2024-10-19T15:33:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your positive feedback about Richard's excellent service. Thank you for choosing Extra Space Storage.",
"replyDate": "2025-09-04T15:14:44.000Z",
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},
{
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"author": "Reece Griffin",
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"rating": 5,
"text": "Great service",
"date": "2024-10-14T22:52:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your review is appreciated. Thank you for the positive feedback on our service.",
"replyDate": "2025-09-04T15:14:44.000Z",
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},
{
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"author": "Kurt Fletcher",
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"rating": 5,
"text": "Amazing prompt service, very easy process to secure units, very nice staff I would recommend over any other storage places.",
"date": "2024-10-11T18:26:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your amazing experience with us, Kurt Fletcher. Thank you for recommending Extra Space Storage!",
"replyDate": "2025-09-04T15:14:44.000Z",
"tags": [
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"sentiment": "positive"
},
{
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"author": "Thomas Watkins",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKIcCzgHOiAA_4kXcRpPESUHbSpMQGOqZ6Pff9zRSwXZeym7w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very good service time and time and time and time again. Still the best in the United States.",
"date": "2024-10-04T00:51:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your review is appreciated. Thank you for taking the time to share your positive experience with us.",
"replyDate": "2025-09-04T15:14:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7c6bf468-ede0-4f62-904b-65c16b75e1ae",
"author": "Calvin Teubel",
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"rating": 5,
"text": "Thank you for lending a quick hand when I forgot my key. Helpful, cordial and timely.",
"date": "2024-10-01T16:49:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to have been able to assist you quickly when you forgot your key. Thank you for your kind words, Calvin Teubel.",
"replyDate": "2025-09-04T15:14:44.000Z",
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],
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},
{
"id": "76203597-1304-4c76-910c-95bd31593990",
"author": "Andres Garcia",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKriH8S2w64d9AQQ9J7syCUgkyG0fKJLIxnqlouUCFxRiH5Ag=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-09-30T15:50:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Andres! Don't hesitate to reach out to us if you ever need any assistance.",
"replyDate": "2025-09-04T15:14:44.000Z",
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"sentiment": "positive"
},
{
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"author": "Michele Galla",
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"rating": 5,
"text": "Brian was very helpful in setting up my large, clean storage space.",
"date": "2024-09-26T17:11:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're excited to hear that Brian was very helpful in setting up your large, clean storage space. Thank you for sharing your experience, Michele!",
"replyDate": "2025-09-04T15:14:44.000Z",
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],
"sentiment": "positive"
},
{
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"author": "Kristin Galla",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW9sEDoZ9ZLOfVsqhd-SfgLjTuVz5lFanOBRddQb47l6g5sgEHP=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-09-25T23:12:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Kristin! Stop by our office or give us a call if you need assistance or have any questions.",
"replyDate": "2025-09-04T15:14:44.000Z",
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},
{
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"author": "Meghan Boelkow",
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"rating": 5,
"text": "",
"date": "2024-09-21T21:35:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Meghan. Your rating means so much to us!",
"replyDate": "2025-09-04T15:14:44.000Z",
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"sentiment": "positive"
},
{
"id": "c9cf8424-132c-441a-bd77-f008e300c357",
"author": "J Taylor",
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"rating": 5,
"text": "Brian was awesome, accommodating, and very personable! Glad I found this company.",
"date": "2024-09-20T21:18:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear that Brian was awesome and accommodating! Thank you for choosing Extra Space Storage.",
"replyDate": "2025-09-04T15:14:44.000Z",
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},
{
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"author": "Tyler Francisco",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI1yV6AyiC2z98ZM-9f60_qb4qCMz5Nn03In_3VcX_lkNrWag=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-09-18T22:12:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Tyler. Call us if you have any questions or need assistance with your rental!",
"replyDate": "2025-09-04T15:14:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cb47cad3-650d-4ae0-aed5-1fdc356da3ce",
"author": "Kenya Ortiz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJEhMWlHpwKEzFbDWH5C2ao2E071L87Xr0xsf8iZc6pb-jUzzy6=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian was super helpful. Thanks for everything!",
"date": "2024-09-18T21:37:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear that Brian was super helpful. Thank you for choosing Extra Space Storage!",
"replyDate": "2025-09-04T15:14:44.000Z",
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],
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},
{
"id": "a1b5965a-3212-41c2-81d4-8ffaa56a174f",
"author": "Payroll Draco",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXCz4Md8IAqEQvW9b62Cxp3EjAutQ23MVf7AelaJAwpmQ6GeflY=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-09-18T21:00:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Payroll! Don't hesitate to reach out if you need anything!",
"replyDate": "2025-09-04T15:14:44.000Z",
"tags": [],
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},
{
"id": "6b1190bf-0d12-4659-bf77-505b1f33747d",
"author": "Nicole",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXsXA8Ion57AtKqhskn_r5kVKce7-g6P3XXBxqz9rUFqoBS_zNN=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Really clean facilities. Secure. Very friendly staff.",
"date": "2024-09-18T16:11:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are utterly delighted to hear that you found our facilities clean, secure, and our staff friendly. Thank you for sharing your experience.",
"replyDate": "2025-09-04T15:14:44.000Z",
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},
{
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"author": "Shota K",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLqkX5UzTpqPweeNOsisvR1evKUh9FK9ng8pOS3maCilTZvfw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you, Brian!",
"date": "2024-09-17T21:55:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're excited to hear that you had a positive experience, Shota K! Thank you for your feedback.",
"replyDate": "2025-09-04T15:14:44.000Z",
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},
{
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"author": "Yhara Boxley",
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"rating": 5,
"text": "The staff here is wonderful and very professional and helpful they go beyond to make sure everything is going good and you’re happy with their service. I’ll definitely use them again when I’m in need of storage space. Thanks Brian",
"date": "2024-09-12T23:52:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're privileged to have provided you with excellent service, Yhara! Thank you for your kind words.",
"replyDate": "2025-09-04T15:14:44.000Z",
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],
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},
{
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"author": "Abdel Aqrouq",
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"rating": 5,
"text": "Brain an Awesome guy help us for our storage, clean facility, great customer service",
"date": "2024-09-10T20:27:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear that Brain provided you with awesome customer service and that you found our facility clean. Thank you for your positive feedback!",
"replyDate": "2025-09-04T15:14:44.000Z",
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],
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},
{
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"author": "patrice gatson",
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"rating": 5,
"text": "Thank you Brian you were great fast paced great response thanks again Richard and Brian",
"date": "2024-09-09T22:07:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive feedback, we deeply respect your kind words. We appreciate your business and are glad to hear that Brian provided great service.",
"replyDate": "2024-09-04T15:14:45.000Z",
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},
{
"id": "e6c844a1-8f78-4e16-b102-21fca040fb63",
"author": "Blue Eyes",
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"rating": 5,
"text": "Thank you Brian, you were wonderful. Very helpful",
"date": "2024-09-06T18:27:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience with Brian is greatly appreciated. Thank you for sharing your feedback.",
"replyDate": "2025-09-04T15:14:45.000Z",
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],
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},
{
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"author": "Adam LoBue",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKRN7kMY9otx8dBxvbXvDzYGD95M9PQocCwCdfMRwwmP7KSQg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great communication, great service. All around great!",
"date": "2024-09-05T22:49:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the great feedback, Adam! We are excited to hear that you had a positive experience with our communication and service.",
"replyDate": "2025-09-04T15:14:45.000Z",
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"sentiment": "positive"
},
{
"id": "8950b430-acc8-4cf3-8731-559124c212c5",
"author": "Sunaina Isaac",
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"rating": 5,
"text": "Richard was so nice when helping me get my storage unit. The unit was very reliable!",
"date": "2024-08-24T15:09:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive feedback, Sunaina! We deeply respect your kind words about Richard and the reliability of our storage unit.",
"replyDate": "2024-09-04T15:14:45.000Z",
"tags": [],
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},
{
"id": "c9cbc752-eaf8-4f83-9cc4-06037f213935",
"author": "Lana Olabintan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWC5-TkV8rX9DH0eFVjCb3ia-0Lu8lMsUa-XMB8xYL477EggBGa=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very easy to setup and my valuables were kept safe over summer!",
"date": "2024-08-16T20:40:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, Lana Olabintan! We are glad to hear that your valuables were kept safe over the summer.",
"replyDate": "2024-09-04T15:14:45.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "a96539c6-6c92-47cc-8eee-92e8081f2c15",
"author": "Connor Landess",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK6SgtSNsp1t6QeMgD6-7RJoqm8Gj7X6XnGY7WIbK0-ZvF63Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Richard and Brian",
"date": "2024-08-14T21:04:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Connor, for your positive feedback. We're delighted to hear that Richard and Brian provided great service.",
"replyDate": "2024-09-04T15:14:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3da32c9f-4146-4fe9-959a-72544aa745fd",
"author": "Monica Samii-Porter",
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"rating": 5,
"text": "Brian is super helpful and kind! The online process is also very easy to understand. Highly recommend!",
"date": "2024-08-09T21:53:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're absolutely thrilled to hear that Brian was super helpful and kind! Thank you for recommending us.",
"replyDate": "2024-09-04T15:14:45.000Z",
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],
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},
{
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"author": "Colin Crawford",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJtgzYRcM3kdsfEcJbqQdrEp4Bd3Hz2CXOATZfLQN784wU5Qg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-08-09T19:56:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Colin! We're so glad we were able to meet your storage needs. ",
"replyDate": "2024-09-04T15:14:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Boris Choi",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUXozOfSJTXWXMFjtyQzgzcGI0R2FlEoBq_DFaIPtGpgVPCEVc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Good place! Thanks to Brian who guided me through my unit :)",
"date": "2024-08-09T17:34:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're honored to have provided you with a good experience, Boris! Thank you for your positive feedback.",
"replyDate": "2024-09-04T15:14:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d9737c14-66ec-48ef-97e2-38aa98169dd0",
"author": "Edwin Bahena",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWlK0a4DpmdbJFREdf382zqXQnjvhmLqnKRV1KgTQCt-k04fCw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Brian and Richard for a very clean facility and great costumer service",
"date": "2024-08-06T15:32:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you Edwin for your positive feedback. We're excited to hear that you had a great experience with Brian and Richard at our clean facility.",
"replyDate": "2024-09-04T15:14:45.000Z",
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
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"author": "Genevieve Kaufman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWNunAw6zAlS6Ua_-uXd5w3BzsYSsXGbE56T1WEnHso_FmxNrSP=s64-c-rp-mo-br100",
"rating": 5,
"text": "thank you brian and richard for for filling my space needs awesome job",
"date": "2024-08-06T15:04:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Genevieve. We're thrilled to know Brian and Richard could help! Our team is here to serve you, so give us a call at (217) 405-4397 if you need any future assistance.
",
"replyDate": "2023-09-04T15:14:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1cd9ef7e-fc75-48a9-8502-b89061bb8858",
"author": "Jennifer Wroblewski",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJxEN-FOZ2WsLRABbZ1jcoelSJPq17UDSf3IYeVxT944DZNjw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Staff is kind informative and helpful. I was very comfortable with the process and I would use this location again. Brian and Richard really helped me out!!!",
"date": "2024-08-06T14:39:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're absolutely thrilled to hear that Brian and Richard were able to help you out! Thank you for sharing your positive experience with us.",
"replyDate": "2024-09-04T15:14:45.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "f24abb33-1288-4ddf-abe7-00b511923c49",
"author": "Aisha Y. J.",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUCElvxGy-kEYpsx4pU7aWajI5_cOSpuxXF-svV61zviGf17Yb6=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-08-02T20:46:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Aisha! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2024-09-04T15:14:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "db12e8b6-502a-4bf2-89bb-a13c51ee2c57",
"author": "Aanan Kashyap",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXoVgOHoHEoE1r7d0yVwK5A_gGY08coPmGobqKdtNrJIJOYBeDgjg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Thank you to Brian at Extra Space Storage! Our experience here was great- easy check-in, easy check-out, and 24/7 access to the storage locker, as promised.",
"date": "2024-08-02T19:49:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're privileged to have met your storage needs, Aanan Kashyap. Thank you for choosing Extra Space Storage!",
"replyDate": "2024-09-04T15:14:45.000Z",
"tags": [
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"security"
],
"sentiment": "positive"
},
{
"id": "1652b04a-2f2e-4cd0-91b0-c5a57f2ba5ff",
"author": "Nate Kelton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXf4v70DiZNJuf9BWsy0AFartNYl-llLB202uteugI6JZqjLmk=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-08-02T17:43:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled you had a 5-star experience at Extra Space Storage, Nate! Please give us a call if you need further assistance with your storage needs.",
"replyDate": "2024-09-04T15:14:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "384703ce-8650-496a-939d-00f80cb6594d",
"author": "Danielle Douglas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK6flwi4ha8jxqKvFlYztrIaD3seICHOr6VuaOWjGq4ECt0bw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-08-01T21:41:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Danielle. Thank you for leaving us a rating! Your feedback means a lot to us! ",
"replyDate": "2024-09-04T15:14:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f0cd08c0-94b9-4937-9229-55f4243261d3",
"author": "Chih-Chien Cho",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWrWDaxXTP4Sc_DMotNXOVUxXSpDAu1xu-VVoklyBsDI6Bgjtc=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-07-30T15:49:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating Chih-chien! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2024-09-04T15:14:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "23e52a3e-f28f-4f63-b230-aeff08868878",
"author": "Jamie Gonzales",
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"rating": 5,
"text": "",
"date": "2024-07-26T22:35:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Jamie. We're glad we were able to assist you with your self-storage needs. ",
"replyDate": "2024-09-04T15:14:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b98bf5e7-faf7-4491-aea1-52d4b781d045",
"author": "Brianna Cavner",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX4R7XuhbjBRS3FwPMAXtGt02sU3AqYYBUgxzOysep6q0GNxi-THg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian was super kind and helpful. The unit is big and decently priced!",
"date": "2024-07-10T20:34:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience is our top priority. We're glad to hear that Brian was able to assist you and that you found our unit to be spacious and reasonably priced. Thank you for choosing Extra Space Storage!",
"replyDate": "2024-09-04T15:14:45.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "1dd6aa26-692d-4e08-826b-723abf94ac52",
"author": "Michelle Whitmore",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX-4xCRczF8f36Jcg8DoSFpIWf1WGG-ek9r6rGcO0Rv0cdlmqk=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly! Outstanding service. Very clean property.",
"date": "2024-07-10T16:29:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear that you had a great experience with us! Thank you for your kind words.",
"replyDate": "2024-09-04T15:14:45.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "7940d3e9-66eb-4538-a85e-56a4254e6037",
"author": "Sheyneara Abernathy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJdFC8N-Tj-81N5vp9MhEn4T_c-4JuS6BZ1Ln7zPwstPCmnug=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Brian an Richard",
"date": "2024-07-10T14:58:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to have provided you with excellent service, Sheyneara. Thank you for your kind words.",
"replyDate": "2024-09-04T15:14:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b99dd9d6-a9f9-40f3-97d1-70e45d01f0d6",
"author": "Brian Hettinger",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL7WiUEP5DcLNusUg7WbmGLWWCrVIbb8HzmcCiyel5ln5niPg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Brian for all the help and the clean and great buildings.",
"date": "2024-07-02T14:22:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, Brian. We're glad to hear you had a great experience with our clean buildings.",
"replyDate": "2024-09-04T15:14:48.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "d692b759-eb24-41dc-8e34-a5488f37ae73",
"author": "Marquell Lattimore",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK0yu97jYE69I_JypQZjy_tGOnAwm8wgE9-o5pi4jlxot8tDw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-07-01T18:41:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Marquell. Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2024-09-04T15:14:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dd951db3-588a-4357-aafe-0041a2fc5d69",
"author": "Sicily Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKWmXQwBl-Ehml2q8V6qwDl4JEoxlYL_lMKMBvqQA-S7hQVSg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Brian!!!;",
"date": "2024-07-01T18:40:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are glad to have been able to assist you, Sicily! Thank you for your kind words.",
"replyDate": "2024-09-04T15:14:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "eb8d4e63-7b26-433a-8166-a7bf01a5dcdd",
"author": "N N",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJQcAxK8VAfBz9s2US3AawKTO2ahGIcZzxra0y-z-w0QF3r1w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-07-01T17:00:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi N, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything! ",
"replyDate": "2024-09-04T15:14:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f4a0561d-e11f-4f73-a1e9-c2c5d3644b4a",
"author": "Kaliah Baker",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXIHuMr_hpZXt5ISIrbIrQkFXkX7Zj1_SCqDQHkIOiaKdYP_uc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian was so great!!!",
"date": "2024-07-01T16:28:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We deeply cherish your feedback and are thrilled to hear that Brian provided great service! Thank you for choosing Extra Space Storage.",
"replyDate": "2024-09-04T15:14:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "03b8014d-aa65-4b40-9c02-a8494ef92cb3",
"author": "Eurekia Glover",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWgZw5KuPP1o4nGAi5PQ9ixsVx-SjhLFASTeHrOV4MbMsuEyaRmWg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The gentleman running this place was in absolute It was very helpful And I do like the facility in this location",
"date": "2024-06-27T11:35:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for your positive review! We're glad to hear that our staff was helpful and that you like our facility. If you have any more feedback or need assistance, feel free to reach out to us at (217) 405-4397.",
"replyDate": "2024-09-04T15:14:48.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4b3723ee-f461-4cb1-9f6a-b62c90d88b96",
"author": "Nicholas Sarich",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXfEKimrMz6IvOCbctBzpaMcS90-3LRT2d3O4_TgfF36LBetA4=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-20T21:15:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Nicholas! Don't hesitate to reach out if you need anything!",
"replyDate": "2024-09-04T15:14:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2c7e612c-dd1b-48fa-90ae-616d4273f70b",
"author": "Jamie Belzek",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIrYJF8wpKB45WOguaEQjAm9MfsCqiTSCd3o82iAqZDITCxdCo=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-20T21:13:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Jamie! Don't hesitate to reach out to us at (217) 405-4397 if you ever need any assistance. ",
"replyDate": "2024-09-04T15:14:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3e9733cb-d196-41e0-829d-0a011fa86574",
"author": "Young Dre Money",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU6J7XVuiTmXUkeiLFZBV-cQe6QLpKktx6x5Gzmr8wMxcjtSkQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-18T21:20:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Young! Don't hesitate to reach out if you need anything! ",
"replyDate": "2024-09-04T15:14:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "60ceae88-7d98-4c54-aeb6-83b71b81a146",
"author": "1K TV",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVQiYGDzZM6VOvZtbH7JmFHFl1Jvpzf26IU8wkzrLgg2ME1ohE=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-18T16:22:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, 1k! Don't hesitate to reach out if you need anything! ",
"replyDate": "2024-09-04T15:14:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3e580bc6-019f-4082-949d-5ad10d01ae42",
"author": "Chasity Beckless",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUdJcpzlSGodpBY4ROkxLBWazxAe9fD76xsC8siRO31_QNVoyvo=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian and Richard were great in customer service. Quick and easy. Very friendly.",
"date": "2024-06-18T16:21:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review. We're glad to hear that Brian and Richard provided great customer service. We appreciate your feedback.",
"replyDate": "2024-09-04T15:14:48.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6894a3bc-6314-4b8c-9190-fda177777ad1",
"author": "Yuge Nie",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLwY7mfioRTYgmyqDaICdIv688I65VrdZYXJ2ktOmXKBeyrDw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Brain.",
"date": "2024-06-17T22:23:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Yuge. Thank you for the review. We're so glad Brian could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2024-09-04T15:14:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "129d2d5e-f410-4874-88cd-23f6ab7a5692",
"author": "Ben Brinker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK_vareauKDUMjgp8vQa5UDq9G2xxQHIKHw5Gsnsdxt7iLOAQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian was very helpful. Nice friendly people working here.",
"date": "2024-06-14T17:08:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're glad to hear that Brian was helpful and that you found our staff to be nice and friendly. Thank you for choosing Extra Space Storage.",
"replyDate": "2024-09-04T15:14:48.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "31bc29b9-995b-4f36-9775-c997befdff98",
"author": "TC Ward",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLTALSW2VP1rHZ0aoYZ5D7pNf7D6w03KIwZJFT3q4iZhDxQfQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-06T16:50:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Tc! We are so happy you had a great experience with Extra Space Storage. ",
"replyDate": "2024-09-04T15:14:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ccbd7167-297f-4213-9559-969f5bbe3b42",
"author": "Crystal Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWSTwJJ3op7JFzHnA7vxVaVlDFGArZ9KZizkqxxVodtM3MEbEyV=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian and Richard made my move very easy. Thank you",
"date": "2024-06-06T16:50:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive experience with Brian and Richard. We are honored to have been able to make your move easy.",
"replyDate": "2024-09-04T15:14:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c94bee38-855a-4ab1-a678-40b6811d08fa",
"author": "Arteiz Buckley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJQ4l8OlBabIIITYnR3VzqT99ywaecf6R0WO0Tx82LUdiQi0w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-06T16:50:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Arteiz! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call at (217) 405-4397 if you ever need any help with your rental. ",
"replyDate": "2024-09-04T15:14:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "27078292-d10a-47ac-9c4e-d5a9ea6835d1",
"author": "Violeta Gonzalez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJuvXaDpTKmmfGRnA9kpIxZot1QkFXQ3H-m3xMkxtz_3M9mbg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Brian!",
"date": "2024-05-22T15:34:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're pleased to have been able to assist you, Violeta! Thank you for your feedback.",
"replyDate": "2024-09-04T15:14:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2f290927-7154-44fa-bbeb-315d5f7c8c89",
"author": "Lisa Ferrino",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLVFxVRa1UXJfa7R6gAkZeb-PEUnnqBHItTumk8BNrMF400gw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-14T15:41:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Lisa! We are here for you if you need anything.",
"replyDate": "2024-09-04T15:14:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7c9893d5-bb40-4ebc-ace6-84fedcb49c5d",
"author": "Daniel Echeverria",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLB2in0QToN4pyHBmA3q24xAZRF2QYKpBzKTjHMO5lVh-MCEQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great manager! Very helpfull !",
"date": "2024-05-13T21:50:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive feedback, Daniel! We appreciate your kind words about our manager.",
"replyDate": "2024-09-04T15:14:48.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f84e5f61-dc49-474f-9a0e-b40d48e56795",
"author": "jessica Reynolds",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIkxosxbCwoJlXnRMHdVB9w8UKNjd4N7pfOA2fJN5vrmFrTfg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Spike with Brian and richard today. The6 were really helpful! Job well done gentleman",
"date": "2024-05-10T17:09:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating Jessica! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2024-09-04T15:14:48.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "eb07aa69-098a-4711-b0d6-ceb3b51a46f3",
"author": "Qingzhe Lin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKNmn9fdmnl0oKkIy4Xndxnu6_xZ64VASyrmPn2enIImjBJvw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian and David are both really helpful",
"date": "2024-05-09T19:00:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your 5-star review, Qingzhe. We are happy you had a great experience. Please let us know if you need any assistance or have any questions.",
"replyDate": "2024-09-04T15:14:48.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4f45c4dc-0c39-400e-a81d-894eb1e4cb8f",
"author": "高硕远",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXen7MVDoy0Ca3_Wk7JMMdCTnEphNjBP_1hzrYXmW63-uWTcXI=s64-c-rp-mo-br100",
"rating": 5,
"text": "The space is great.",
"date": "2024-05-09T18:57:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience is greatly appreciated. Thank you for choosing Extra Space Storage. We're always here to help at 888-storage or customerservice@extraspace.com if you have any questions or need assistance with your rental. ",
"replyDate": "2024-09-04T15:14:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8554ba4a-9367-4dad-963a-6e2a0cb78a93",
"author": "Kyle Beddow",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWeWvtDlics-LMJc76yPDMt81A8gq5o3yhU2c7bEEGWUxb0lJFz=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Richard & Brian",
"date": "2024-05-09T18:07:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Kyle. We're glad our managers Richard & Brian were able to help! Our team is here to serve you, so give us a call at (217) 405-4397 if you need any future assistance.
",
"replyDate": "2024-09-04T15:14:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2bb11b75-a389-49df-8363-a016ccfc1e9a",
"author": "Ryan Loeffler",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKhNogB-Bst4Tib4VkcmkSZ8iSIw3HRo1zTsNfpFhfzhvwqMg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-08T22:09:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Ryan! We're happy you trust Extra Space Storage for your storage needs. ",
"replyDate": "2024-09-04T15:14:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "37dc814c-52aa-4a23-bf52-184b949bece6",
"author": "Naree LEE",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXpov1Dhwo9Q4Vo3oZp_w7wfL96zrvxWgnlTfyvHOB_tKG5c2LY=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-08T20:43:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Naree, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2024-09-04T15:14:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2b76560d-10eb-423e-8255-c5076dc8a0bd",
"author": "Bharathi C.",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUR4m7VjZy76Fc4TnTHuFUSmDY2aEa_w5YUp8xASy19WaiD9AGJ7Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-08T20:42:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Bharathi! We are here for you if you need anything.",
"replyDate": "2024-09-04T15:14:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6765c1b5-94f5-47f0-b99b-5e6d2f515066",
"author": "masc ha",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLV4L_-qpAtg0H2vODSVf3EIteV4MDLZtkD6XPf8e0PnwMSbw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you brian",
"date": "2024-05-08T18:31:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Masc. Thank you for the 5-star review! We're so happy Brian could help. If you ever need any help with your rental, come by the office or call us at 888-storage. ",
"replyDate": "2024-09-04T15:14:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d20c96f8-c04a-431c-a42f-092c6204a0d6",
"author": "Min Yoon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWa9V5UjMsm1W6pQ1LH23FBOz2C4LybOQsEOz_ns3Uk78vJuR5u=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very good 👍 Thank you Brian",
"date": "2024-05-08T18:26:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Lilskies릴. Thank you for the review. We're so glad Briancould meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2024-09-04T15:14:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f125ac22-5429-4dc8-993d-3015d0705837",
"author": "Brennen Reicin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK6tqOY_DXuGeJskR7kSCcdoLhPQeYhAcar6g5-xFeBw08PMQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian was very helpful.",
"date": "2024-05-07T17:30:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Brennen. Thank you for the 5-star review! We're so happy Brian could help. Our team is here to serve you, so give us a call at 888-storage if you need any future assistance.",
"replyDate": "2024-09-04T15:14:48.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "69ff78ce-a990-472a-a731-08d8a30c6208",
"author": "Enrique Robles",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIUV4Usypnv22axzBPhKiZwluwiUDFSDdxHDl7iy2PKw8Hwb1s=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thanks Brian! Was very helpful and lead us to our unit! Very nice man",
"date": "2024-05-07T17:30:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Enrique. Thank you for your positive feedback about your experience with Brian. Our team is proud to serve you and your storage needs. We're here to help with anything else you might need at 888-storage!",
"replyDate": "2024-09-04T15:14:48.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c87384bb-1611-4dc9-82b7-31b79e99b023",
"author": "LK Zhang",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUAVYu6wm_i7EIJZXptORfGWsTe1cXSVxViBuT1Q-ATjpjtXUM=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-06T18:13:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Lk! Stop by our office or give us a call at (217) 405-4397 if you need assistance or have any questions. ",
"replyDate": "2024-09-04T15:14:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c95aa22f-b09c-4f6f-ac50-2fae886579f8",
"author": "Samarah Booker",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWswUwgAgBlddV7iVBAY6gAf_MPgnqiee5DJ7rkeqFLwJKbWBk=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian was very helpful!",
"date": "2024-05-04T21:30:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Samarah, we are so happy to hear that Brian could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! If you have any questions, let us know at 888-storage.
",
"replyDate": "2024-09-04T15:14:48.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5ab7876c-2d19-43d0-bf1a-0fc6e72f28e6",
"author": "SpicyMcCrispy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK6I6eQAaPF8EaeEqtfwC1sgLQ7EP68uYx5jPOR0Q8CvWL1uw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Bryan! Great service and experience!",
"date": "2024-05-04T19:44:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Stephen, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Bryan! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2024-09-04T15:14:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3ea374db-a8a0-45a2-b462-5ed3d16b7fe3",
"author": "Chen Mike",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWu0mYENgmv67PrG9Xv26LyHkQR8RWFSkhDr2KUZhcbYibhRSk=s64-c-rp-mo-br100",
"rating": 5,
"text": "thx Brian !",
"date": "2024-05-04T19:42:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Chen, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Brian! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2024-09-04T15:14:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4ab04e51-f031-42c0-ab48-3ce9c10a28b8",
"author": "Lei Lin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIUVX4XQ_YFvIWOQoaFeY5g8EAR2J75REm0WotLBilfBVFj3g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you, Bryant！",
"date": "2024-05-04T17:57:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Lei. Thank you for the review. We're so glad Bryant could meet your storage needs. Our team is here to serve you, so give us a call at 888-storage if you need any future assistance.",
"replyDate": "2024-09-04T15:14:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2f4848b3-c689-41ae-a844-e694b3b74c5d",
"author": "Yihao Qin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVQBbpAfHlyibVmowHNzNL5ihSEOK5_iFzHXctp85NMTJP0zHU=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-04T17:56:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Yihao. Your rating means so much to us!",
"replyDate": "2024-09-04T15:14:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4ba817d3-102b-47ea-9822-c7f46dba9a84",
"author": "Yingchen Liu",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVqc_qWAHYTcuUvNJ05ZiabYl9TjWUP779Z8-ZGhHD_5jSI3a4=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-04T14:46:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Yingchen! Don't hesitate to reach out if you need anything!",
"replyDate": "2024-09-04T15:14:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9f66f640-fab6-41da-821b-60007f4fe5a0",
"author": "Xiuping Liu",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWAnBHWkF3bbSfAxpN5KvFptRBg1pba5qVJyVuMxu5-Rp0D3mg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-04T14:46:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Xiuping! Don't hesitate to reach out to us at (217) 405-4397 if you ever need any assistance. ",
"replyDate": "2024-09-04T15:14:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f3b85457-a57f-4aa7-baa9-21a0b5bef58d",
"author": "Yanwen Yu",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKwrnUotJdMaLLM_MUphwoJpJU5Smbadla5dJrpoYn1oGP86g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Good",
"date": "2024-05-04T14:39:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Yanwen. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ",
"replyDate": "2024-09-04T15:14:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dc81e0aa-726c-4980-975a-b651bf5c53b0",
"author": "Yuxin Liu",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLpMqEXl2KT8wjGwN5yirjPcqr04A_ALv53D577enMq7lKD5w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Cool experience!",
"date": "2024-05-04T14:35:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Yuxin. Thank you for the 5-star review! We're so happy we could help. We're grateful to have you here at Extra Space! Call us at 888-storage whenever you need us.",
"replyDate": "2024-09-04T15:14:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "435506d3-a875-473a-acaf-1eaf95a36439",
"author": "Daniel Lin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJhVY742QR72nehthMSt7Yw1Qal4LIquVFUXhXQT0eMIJLLBw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian gave me a wonderful service, fast check in",
"date": "2024-05-01T16:28:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Daniel! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you. Call us at 888-storage if you have any questions or need assistance with your rental!",
"replyDate": "2024-09-04T15:14:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4cde113e-8d75-4f6b-9817-157e7efad894",
"author": "Tomasz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJXjHXWuYa2bgEvNujlAeUsT4SeCOdxXfnwNf24K8KHvhJwGA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-04-26T19:10:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Tomasz, thanks for leaving a rating! We're happy to hear you had a great experience!",
"replyDate": "2024-09-04T15:14:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "955ba894-de9d-447c-b467-c4d039330e9e",
"author": "Marc, Donghun Yoo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLwx2CGxpzEBJYIHlHtYs2lQZO2I6qRHW0LbEK5Jnh57Mbb0Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you so much to Brian for helping us check out our storage unit and get some boxes! The storage space was clean and perfectly climate controlled.",
"date": "2024-04-22T21:11:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Marc,, thank you for your review! We're so happy to hear that your experience with Brian and the cleanliness of the facility has been positive! Please call us at 888-storage whenever you need us.
",
"replyDate": "2024-09-04T15:14:50.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "6e4f0825-6d7c-4fd4-8d2e-934ca0fbec22",
"author": "Valentina Ipock",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJp2_olMktgU0EekcoRfCpALJzhGW1vra_ES2utOIqCoAOsTw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-04-22T20:07:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, Valentina! If you need any assistance the future feel free to stop by or call us at (217) 405-4397.",
"replyDate": "2024-09-04T15:14:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "693fd4f8-1c7e-4c53-a58f-b62c448a338a",
"author": "Brandon Vallangeon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL44WyY8zN2MDiXJOOETk2aLohCtLVHyeHmHKLtmh_-i1SUsQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-04-18T20:16:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Brandon! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us at (217) 405-4397 if you ever need anything. ",
"replyDate": "2024-09-04T15:14:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7eb472be-1187-4e93-a247-292b7dea644c",
"author": "Life with Chris",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWnr3m2L4hOpSER9_2ghh4Bt22gvgBV7vy62vywIg2VGMAZxLpF=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service Brian! Five stars!!",
"date": "2024-04-18T20:15:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Life! We pride ourselves on having a friendly, accommodating staff and are so happy Brian was able to assist you! If you have any questions, let us know at 888-storage.",
"replyDate": "2024-09-04T15:14:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "484b720a-3836-408c-8df1-764d608f3161",
"author": "Vladislav Ekimtcov",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXu2CVBbVeUjzj_wT-sLOZRW9Rci4pyeZ29fK-jAnmB-I0T2fVF=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "My brother stored his stuff in here. It worked fine. Pretty spacious in here",
"date": "2024-04-15T18:54:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Vladislav. Thank you for the 5-star review. We're so happy you had a great experience with Extra Space Storage. ",
"replyDate": "2024-09-04T15:14:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "987b8747-be50-4a4d-ac8b-13d2ab7a8bd4",
"author": "Tyler",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVaWOFRhjsYxuJqcRDTPhWtHcaBBqhKtfEl59C16G-d93TD9C4X=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thanks to Brian and staff helped me move in quickly over phone then got my key and lock immediately upon arrival. Best of all my electric bike still worked after being stored for the winter so the climate control is good",
"date": "2024-04-15T18:21:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Tyler! We pride ourselves on having a friendly, accommodating staff and are so happy Brian was able to assist you! If you have any questions, let us know at 888-storage.
",
"replyDate": "2024-09-04T15:14:50.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "c5cd1f2d-9ed3-423c-bf0a-2ef0d0ca6d6a",
"author": "Kenneth Sensenbrenner",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKI9TDBzsNWEYPX2a-sl1drph1eaGIPT43pkAdY8xScevCgp4w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thanks Richard and Brian!",
"date": "2024-04-10T14:23:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We agree that Richard and Brian are fantastic! Thanks for leaving a note to let them know you appreciate them, Kenneth! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-09-04T15:14:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bebb7a63-4888-4224-a855-447a81ebb9af",
"author": "Franklin Guardado",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI5ikEzbeZanKBoor0fswWw6hvX52MKzFaXujAcWTbUo5itvw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Brian!",
"date": "2024-04-08T18:02:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Franklin. Thank you for the review. We're so glad Brian could meet your storage needs. As always, we're here to help at 888-storage whenever you need us.",
"replyDate": "2024-09-04T15:14:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "12aa9155-8f5b-483c-a49a-7eaa19ac761c",
"author": "Chris",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJt0Qqbro14dlFSkvtr3ROQeQB311o7PhFtFb_oor2mdZfnoA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shirley is the Best!!!! Love the hospitality and going above and beyond always!!",
"date": "2024-03-30T14:33:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Chris! We pride ourselves on having a friendly, accommodating staff and are so happy Shirley was able to assist you! If you have any questions, let us know at 888-storage.",
"replyDate": "2024-09-04T15:14:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a1d4703b-8d2d-41af-955e-07c5e3df07f3",
"author": "Fetisha Pettigrew",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL8PptILJQ8PUX0TZvK4jDDTqKZx5TpqD5Jh8t-2IFPTu794A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-03-28T16:25:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Fetisha! We are here for you if you need anything.",
"replyDate": "2024-09-04T15:14:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8c1f04d8-8633-4319-b0f3-8bf18e81fab9",
"author": "Kennetra Shelby",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJBo7fofXbuCR31dlVnB8PS-p0hbDae8njtygKtRFnAKXmcLw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place to rent from!! Highly suggest Brian & Richard to work with!",
"date": "2024-03-27T17:45:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Kennetra! We pride ourselves on having a friendly, accommodating staff and are so happy Brian and Richard were able to assist you! We are available at 888-storage whenever you need us.",
"replyDate": "2024-09-04T15:14:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d477273a-1f1f-4b6d-832a-15179ea7d139",
"author": "Chelsea Anderson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWaiY6u71CzKwGQPKEQt8-Lc_tWUgu1TnZtN2hFEvFJWAb3Ue4=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Brian and Richard! Your help was incredibly relieving and I enjoyed working with you!",
"date": "2024-03-20T18:52:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Chelsea! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (217) 405-4397 if anything comes up!",
"replyDate": "2024-09-04T15:14:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "695178a9-fc48-4cbb-9475-2a562fe42691",
"author": "Steve Zahos",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL9K6rBn5nEwa0BojIRICMzaOsLwd_DJlutkXflEaOLTT2L5A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-03-15T19:37:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Steve! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2024-09-04T15:14:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "955e7e17-6eaf-4ea4-907b-0497a5fe9d94",
"author": "Jack Flanagan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK91MhtbX-40ntpN2Wxd4bw5nOLc9h1Ry5U7vrJfZbB6-vscQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I’ve worked with them over the phone on many occasions and they were ALWAYS able to get whatever I needed handled.",
"date": "2024-03-14T18:55:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Jack! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! We're here to help with anything else you might need at 888-storage.",
"replyDate": "2024-09-04T15:14:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "53908233-3957-466c-9190-ce764d6a9cd9",
"author": "Matt Faulkner",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIsV4mriqyPzScQD7ZrCELFrKAU7TN9PXoLHE6LubdWDF76pw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-03-13T21:45:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Matt! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us at (217) 405-4397 if you ever need anything. ",
"replyDate": "2024-09-04T15:14:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "392b31a2-fefd-4a74-bf34-698fa4697a62",
"author": "Nikita Knight",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU2F7Mbxsg61WPuiulWIpq3kl_I1C0RhDc7F1n9nI-ZxBHO-kkD=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Thank you Brian & Richard for all of your help!",
"date": "2024-03-13T21:09:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We agree that Brian and Richard are fantastic! Thanks for leaving a note to let them know you appreciate them, Nikita! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-09-04T15:14:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "caf336da-eb69-48f4-9a58-788b36e993f7",
"author": "bryan batstone",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJptlQX6Z3Um5B1p_e6WAfciAHeFclRilmzhBV3G3FRBAtyMQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian was super helpful, thank you",
"date": "2024-03-11T17:09:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Bryan. Thank you for the review. We're so glad Brian could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2024-09-04T15:14:50.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7ae3a124-52f2-414c-90a1-1174edd16713",
"author": "Tashetta Edwards",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUi1SbQ-Qwztim29UbxrRxZtT0bIdeWaHXokI_NN7qFYMP0ig0=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Brion and Richard",
"date": "2024-03-01T19:47:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We agree that Brion and Richard are fantastic! Thanks for leaving a note to let them know you appreciate them, Tashetta! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-09-04T15:14:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "656d726c-717c-4058-b53c-d8e73937eb7e",
"author": "Joan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK0tnwM_CJlkGWPq92e-RzxhP8GKCXM-2yhH16INkkAjsE_Iw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra Space Storage has units & locations to meet every need. We have stored with them for 2 years, their facilities are clean & well kept. They have gone well above & beyond in their customer service. I highly recommend them!",
"date": "2024-02-25T20:50:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Joan, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! If you have any further questions or need assistance, please don't hesitate to reach out to us at 888-storage. ",
"replyDate": "2024-09-04T15:14:51.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "4318eb3d-7e1a-4ba9-ace7-6885bddc9ae5",
"author": "Frankie Pelusi",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU2M7rADnJMKHA4y4Kf1JtzHURC5IvgsxmA3JarVitD4bbvMFbA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I needed a clean, climate-controlled unit in a pinch after accidentally renting an apartment from hell. I rented a unit at the Staley Road location for a few months, and it worked out really well!\n\nI visited my unit often because I was slowly clearing items out. It was clean, no one ever gave me any issues, and I left feeling confident my items were safe.\n\nIf you need a storage unit, I recommend this location. The people who run it are on top of things and friendly. I called to ask about move out procedures, and without me even sharing too much information they knew exactly who I was and what unit I was renting. It was all smooth and I appreciate it! Thanks!",
"date": "2024-02-25T20:19:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Frankie, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Your recommendation is the best compliment that we can receive! Thank you for being a loyal Extra Space Storage customer. Our team will continue to work hard to meet your storage needs, so let us know if you need anything else at 888-storage.
",
"replyDate": "2024-09-04T15:14:51.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "c46fa350-851d-4317-8d99-fb3041ba25d9",
"author": "Trent Richardson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKnRyXEwEHritZLVyZ8MwYM8BLuMJqM7JZXDNTR8_Kp8MgBDA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Brian.",
"date": "2024-02-22T20:16:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Trent. Thank you for the 5-star review! We're so happy Brian could help. If you ever need any help with your rental, come by the office or call us at 888-storage. ",
"replyDate": "2024-09-04T15:14:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4aacb8d6-cd24-4995-ba75-252ad227b476",
"author": "Zachery Podunajec",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUEvpZ3kRzA8XwBoH3HGbT-ThSjHGIIKJyFq9-q17Jmy4bqyfLf=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Brian!",
"date": "2024-02-15T17:10:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Zachery. Thank you for the review. We're so glad Brian could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2024-09-04T15:14:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "23ca1576-5eb0-48fe-93be-cf8e8cfb374e",
"author": "Spector B (Spooktor)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUJ1aSmmur58mgJGjrohvBT7B6x2meeQ2_hUTlJdaQGoXM2Hsmo=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Brian for taking the time to show me the location of my unit!\n\nThe online purchase was quick and easy and the friendly and helpful assistance you provided made the experience much better!",
"date": "2024-02-05T16:41:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Spector, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Brian! Please stop by the office or give us a call at 888-storage if you need anything.
",
"replyDate": "2024-09-04T15:14:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "cc94293e-80cd-4d66-9aba-12eaf5e09590",
"author": "Raena Belle Kirkland",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXkfxgUQ8fp3KRYHvV2gip3gg5tz2mazC8Hju3sFRMPUsKLoUerlA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian was always very helpful and polite!",
"date": "2024-02-02T21:56:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Raena. We're happy to hear that Brian was always helpful and polite! Our team is here to serve you, so give us a call at (217) 405-4397 if you need any future assistance.
",
"replyDate": "2024-09-04T15:14:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d4dfa782-0848-4b92-b806-5699faaba393",
"author": "Charisse Campbell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU6XYukZX79_swuzuosEKFyuFmvr92X_RILlJkHVw718TuE5Pe6Qg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Brian",
"date": "2024-02-02T21:22:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Charisse! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-09-04T15:14:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b989e656-2b4b-4b8a-a543-f14cb2644744",
"author": "Cruz Aguilar",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK6GOE_AVCwH9OHkeaGjDHPAWpJ7HnDLU58zAiBsqkxJCZ3Hw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great costumer service Brian and Richard!",
"date": "2024-02-01T21:21:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Cruz! We pride ourselves on having a friendly, accommodating staff and are so happy Brian and Richardwere able to assist you! As always, we're here to help at 888-storage whenever you need us.",
"replyDate": "2024-09-04T15:14:51.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "cb70d377-7aee-4fa0-abdc-3b4b473ea652",
"author": "Chirleth Aguilar",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLVTY81s7hZYDchXxDczzelP5_pRuU03lsAoATH1W2OkkaAzA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Brian and Richard!",
"date": "2024-02-01T20:03:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Chirleth! We pride ourselves on having a friendly, accommodating staff and are so happy Brian and Richard were able to assist you! As always, we're here to help at 888-storage whenever you need us.",
"replyDate": "2024-09-04T15:14:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c19a74a1-53e6-4f33-aff8-1c2200fce638",
"author": "Maria E Ferrer de la cruz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXTCkk-ydE9Fjd_f9yob0MOU74yOMM2ReCRxL3F4yTyq-XvYSgz=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you! Brian and Richard!",
"date": "2024-02-01T19:58:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Maria! We pride ourselves on having a friendly, accommodating staff and are so happy Brian and Richard were able to assist you! As always, we're here to help at 888-storage whenever you need us.",
"replyDate": "2024-09-04T15:14:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e3ea58be-ecb4-4f4d-85ab-81e06828efac",
"author": "Winter Stubblefield",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKf1QO8JUFhVDQMZUYoxP6r6xUUY8SGne9BD9OcW4I-OZndzw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-02-01T19:14:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Winter, thank you for the rating! Please let us know if you have any questions by calling us at (217) 405-4397 or visiting our office.",
"replyDate": "2024-09-04T15:14:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b1953dc0-2956-40e4-aefa-71358f27083a",
"author": "Todd Bright",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXta-wvjpkfGTB1zgZPs-gNSSqJ7xf1-bW1E3q0gVpybSCQLQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Customer service great customer service, thanks, Richard and Brian",
"date": "2024-01-11T21:00:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Todd! We pride ourselves on having a friendly, accommodating staff and are so happy Richard and Brian were able to assist you! Please call us at 800-800-3456 if you need anything.",
"replyDate": "2024-09-04T15:14:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a7d78d1e-571b-4008-9115-381adc8fb1db",
"author": "charles lechel",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLIcQIXuhFoF94uXZenROJ1wCi_UGZbe07B4EMQ5LC2anyjdQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian is very helpful and made my day!",
"date": "2024-01-10T16:27:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Charles. Thank you for the review. We're so glad Brian could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2024-09-04T15:14:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4ddc9881-a55e-4337-943e-c55bcbb2fbb8",
"author": "Susan Thomas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLyYlxO3mBhQakY1T-_zf1mzAEkL22xOhCbuy6A-XQFfnGtaQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Richard very friendly & helpful, easy process to get storage space. Units are clean and areas around it clean too.",
"date": "2024-01-10T16:20:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Susan. We're glad Richard has been friendly, helpful, and great at keeping our property clean! Our team is here to serve you, so give us a call at (217) 405-4397 if you need any future assistance.
",
"replyDate": "2023-09-04T15:14:51.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "dc71361c-ae7a-49fe-b20c-b789841a4ee3",
"author": "Ardita Lendi",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVp9pV8uN-DpeXzs39XCt7ZU7IyU4FRcYJhMI-LyZc5oERdqSg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Brian!",
"date": "2024-01-06T22:51:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Ardita. Thank you for the 5-star review! We're so happy Brian could help. We are available at 888-storage whenever you need us!",
"replyDate": "2024-09-04T15:14:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7f8895f4-f234-49c5-a367-8598f2f5a551",
"author": "Isaac Mitchell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWlqVM7HXEPGMGjQ9jelZGvKqk_WblICmJeG8zm1aZClC4t1w-o=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly and responsive",
"date": "2024-01-06T17:03:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Isaac! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (217) 405-4397 or stop by the facility! ",
"replyDate": "2024-09-04T15:14:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f1906419-81ba-4eae-a0d0-9dc028df212c",
"author": "Mary F",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIKhrfl5wk7rxpgQzxGhzbBftcErDkElHcQ2AXEoIQiP0OPaw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian is a kind and patient young man. Thanks for your assistance, Brian.",
"date": "2024-01-05T21:35:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We agree that Brian is fantastic! Thanks for leaving a note to let them know you appreciate them, Mary! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-09-04T15:14:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5b19079f-d8ff-4b9d-bda8-7eb16400dc1c",
"author": "杨言章",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLPY5vJSgVR-MSJboIyP-CgCcNCMwSRyF3mScCPqwI-YCZNlQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Brain",
"date": "2024-01-04T20:29:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, 杨言章. Thank you for the review. We're so glad Brian could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2024-09-04T15:14:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "34ace5c2-e1e9-4148-bdf2-39997e5148d3",
"author": "Heather Decker",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUZc2TIG_cXTwyQO-X5wMcheelAU33fbQMQ1oVTvmRbiMYxfSPFXQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian was great and super helpful!",
"date": "2023-12-30T22:28:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Heather! We pride ourselves on having a friendly, helpful staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-09-04T15:14:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "85f3dd22-4e72-419d-a3b5-5a8a2ea8d630",
"author": "Codie Swan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXawTxaVc_yCEdT4BvYteiHRJPCsJoP6E_7q-cQoRGumTI9hlTX=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Brian. Great and seamless rental",
"date": "2023-12-29T21:10:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your review, Codie! We're so happy to hear Brian was able to make your rental process hassle-free! Give us a call at (217) 405-4397 if you need any future assistance.",
"replyDate": "2024-09-04T15:14:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "53f98563-20a6-4222-8878-5e5c0a085a9b",
"author": "Dominique Baity",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocISOBF8681f1wxt7olG1kt5CeRvqXL_w5WTntAs9lEH0Cz3lg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Brian",
"date": "2023-12-29T21:10:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We agree that Brian is fantastic! Thanks for leaving a note to let them know you appreciate them, Dominique! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-09-04T15:14:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ec44984c-82dc-45c0-adfe-49fcacb68fdc",
"author": "william huston",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLv_d0qcnyp1z16cD8vCBQuAOCg_I_Jhw02ZkFpFIhtHf2GVQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian made the entire rental process easy. Thanks!",
"date": "2023-12-29T20:58:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your review, William! We're so happy to hear Brian was able to make your rental process hassle-free! Give us a call at (217) 405-4397 if you need any future assistance.",
"replyDate": "2024-09-04T15:14:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "981a9cbe-6bc0-4f65-a1cc-a87e9a0ad521",
"author": "Alexander Thompson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKFgpG8TOPElhE4dKD8VToRi5J1iZ8EVdIRbiLTDvVdqOm5sQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian was extremely helpful! Had a great experience",
"date": "2023-12-29T20:44:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Alexander, thanks so much for your review! We are thrilled to hear your experience with Brian was positive and are always here to help with your storage needs! Give us a call at (217) 405-4397 or stop by the office if you need anything!
",
"replyDate": "2024-09-04T15:14:52.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "82e79b17-d06b-4fc6-8d4d-1fd9d64a856e",
"author": "Sarah Joe",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVRFKx4c-oNm6Ux56PkoiZVGM_0UhTSEs2vQvHV9MymiNbzXHZB=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you for the amazing service from Brian.",
"date": "2023-12-29T19:33:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We agree that Brian is fantastic! Thanks for leaving a note to let them know you appreciate them, Sarah! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-09-04T15:14:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3cd9c087-d4ef-459b-85a4-53f1ed33e21b",
"author": "Jennifer Shelby",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL5jCCgdnrwqFoRee3kvlxIM-LZffAqtI86f1q3o1ysYxXSyQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Brian! Great service and quick answers!",
"date": "2023-12-29T18:47:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Jennifer. We are glad Brian was able to provide exceptional customer service as quickly as possible. Please stop by the office or give us a call if there is anything else we can do for you. ",
"replyDate": "2024-09-04T15:14:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "916855d8-5592-4664-9be8-83fa7da12b7c",
"author": "Tyler Beavers",
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"rating": 5,
"text": "Amazing service from Brian.",
"date": "2023-12-29T18:32:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Tyler! We're committed to providing excellent customer service. Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-09-04T15:14:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "47914b9b-29f1-4d45-8b6c-ebd8fe0e8133",
"author": "Drew Junkin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJZ-iSXv6vOBB4qrAikRLo-syYDxmfG0iML-iDarQLtUKtzoQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place to rent from. Brian was super helpful!",
"date": "2023-12-28T18:37:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Drew. Thank you for the review. We're so glad Brian could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2024-09-04T15:14:52.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6089600a-e36a-4f12-9240-a40862291fd1",
"author": "Nicholas Adams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLdwRpwXX63tvW7d56wfou_rthlQ0ZxfixtrVqNBhuZUzbTdQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Richard and Brian are the best storage managers I’ve ever come across!",
"date": "2023-12-27T17:43:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Nicholas! We work hard to meet the expectations of our customers, and we're happy to hear Richard and Brian hit the mark for you! Don't hesitate to stop by the office or contact us at (217) 405-4397 if you need anything.",
"replyDate": "2023-09-04T15:14:52.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9fbb5c80-3db9-4f18-ab55-cfc4e3a966f4",
"author": "Jackson Skube",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLEhZ6paW-bB5zKPwqOrUtmEz5og9dTq73QEyKmja_9R_8fBA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Brian and Richard! You guys are great",
"date": "2023-12-27T17:42:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Jackson! We pride ourselves on having a friendly, accommodating staff and are so happy Brian and Richard were able to assist you! Please call us at 888-storage whenever you need us.",
"replyDate": "2024-09-04T15:14:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5f19ce08-b365-4078-8f63-f53dc7c558e9",
"author": "David Seigler",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIw7pLF8SvxobTDR3J8wy4uDC1YCq3uAAv371eHIrhfNkc-sQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "All was arranged without problems and professionally. The people there were able to explain things making it easy to proceed.",
"date": "2023-12-27T17:09:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, David! We're happy we were able to provide a smooth rental experience. We are available at 888-storage whenever you need us!",
"replyDate": "2024-09-04T15:14:52.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a61587d8-2101-4ded-afa6-cfd53ffb83bf",
"author": "Trent Higgerson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJo1nNP7QnxbiDmp5mll7mTSCR2SefH-x4mXOvQSQ5XcKqbpxU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful management. I had a unique situation finding a unit for business that could handle pallets being delivered when I wasn’t present and Brian was very helpful in figuring out a solution.",
"date": "2023-12-27T16:17:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Trent, thank you for your review. We're glad Brian was very helpful in figuring out a solution. Don’t hesitate to stop by the office if you need anything.
",
"replyDate": "2023-09-04T15:14:52.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "cd43ce37-45a4-414c-bdc5-3f8cc73eeb14",
"author": "Xianrui Zhong",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVHX5KeQ8prOhq34M9yj7WZKEZkmbO3Nh-sR5b8F8THglX3efji=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-12-22T17:02:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Xianrui! We are here for you if you need anything.",
"replyDate": "2024-09-04T15:14:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ec66a0bd-920b-4411-851c-8a7b7d0aa098",
"author": "John",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXaxytGFLbobIIOH9Pc_D0Gj9N6sGQqUkrWFOJkg-9YlfAGaodP=s64-c-rp-mo-br100",
"rating": 5,
"text": "Had a great experience here. Unit was climate-controlled and property kept clean. Always felt safe (even making trips at night.) Auto-pay was very convenient. Brian and Richard also helped us process a prorated refund at the end of our contract, which was very appreciated! Recommended.",
"date": "2023-12-20T16:55:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, John! We're pleased to hear you've had a positive experience throughout the rental process. Stop by our office if you need anything in the future!\r
",
"replyDate": "2024-09-04T15:14:52.000Z",
"tags": [
"cleanliness",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "e6f8b31a-82e0-4637-8057-a8d07f4e59fa",
"author": "Madonna",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK8tpoGOHALtDcCDH5PJOWq41LV_5zDg_DC4WrIDLaM0IuqXA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I would recommend these storage units. Friendly staff. Very clean facility.",
"date": "2023-12-16T18:33:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Madonna! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (217) 405-4397 if you need anything.\r",
"replyDate": "2024-09-04T15:14:52.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "42b15446-4f3b-4c21-b14f-c8098dcfbd0e",
"author": "Matthew Wheeler",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKBd2Zya2fl8LR2XrRcyIzIdBr2XOGRwwCfy2s1iAC03yyT2A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service from Brian and Richard!",
"date": "2023-12-13T18:40:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Matthew! We pride ourselves on having a friendly, accommodating staff and are so happy Brian and Richard were able to assist you! Please call us at 888-storage if you need anything.",
"replyDate": "2024-09-04T15:14:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5b849613-b296-4cff-a8c3-8767942afac4",
"author": "Dave Ostrowsky",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW8lK-ti_C4-UGeB6ISk15twnyI_DxCL_RMA4mp3XmZ5FRO62qp=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Thank you Brian and Richard.",
"date": "2023-12-13T18:34:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Dave! We pride ourselves on having a friendly, accommodating staff and are so happy Brian and Richard were able to assist you! If you ever need any help with your rental, come by the office or call us at 888-storage. ",
"replyDate": "2024-09-04T15:14:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "04344c6b-4f6e-4466-92e7-ec902cd980ef",
"author": "Stephen Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIqQMIvfUJPH6nCHGoEobNfRM5aj6M8rwUm6sE-NRwKQxK3xQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful",
"date": "2023-12-12T23:06:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Stephen! We pride ourselves on having a friendly, helpful staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-09-04T15:14:52.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "97cc83eb-5918-4eba-8658-2097bf9fd492",
"author": "Billy Hickey",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW95UNv98u8hXzZQ0KNMceNpalS6xCozC9LymdNJW6qLcTmfHoT-w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-12-08T21:48:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Billy. Your rating means so much to us!",
"replyDate": "2024-09-04T15:14:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ef3a078b-d426-44dd-a7fd-5e330ce33fae",
"author": "Jimena Novaro",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV1VKf9mEHobDI1o2J4ufy2fEGfko0LDg6UlU5pVXRYt9rzio4=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-12-01T19:42:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Jimena. Call us at (217) 405-4397 if you have any questions or need assistance with your rental! ",
"replyDate": "2024-09-04T15:14:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0f9f614a-23da-4dda-9499-5932e5f7ba6b",
"author": "Stephen Gifford-Bell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWZ_w3eYyu1W4nQIdrGEs9px0uXVW-jW7RoHbKLlUmV1m6TaZcNCA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-12-01T19:41:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Stephen! Don't hesitate to reach out if you need anything!",
"replyDate": "2024-09-04T15:14:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "07effafa-6557-4d04-b7cd-2b21b746d8a6",
"author": "Alyse Deller",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWdiiIFXOz4fxiAqdWIOwXLWa_ITIZ8TL79Gxcu_vYgYFKY0FN0=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-11-28T21:57:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Alyse! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2024-09-04T15:14:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2a6fc2a0-6dcf-419b-bc55-45987c874eae",
"author": "Kimberly Sutter",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ6LyFBtdV8FppZm0d_sGDuGdvOk3Ar0kcujsjtJWchZgHlkw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thanks Brian",
"date": "2023-11-27T22:02:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Kimberly. Thank you for the review. We're so glad Brian could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2024-09-04T15:14:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c9666944-f333-4ef1-9587-2164b8f624c6",
"author": "jeffrey ashworth",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKieo84QRG4TfUrD7j_1egqPxXebSq6plHIcDUp5VawnJDqoQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-11-26T17:39:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Jeffrey! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us at (217) 405-4397 if you ever need anything. ",
"replyDate": "2024-09-04T15:14:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "32ac83f1-b729-422f-bd98-d9c31d98a803",
"author": "Danielle Mason",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIWvzAS7JsckR6UdxcVv6jqBsz82K5DCeTsm990_yspivaQ9w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Richard and Brian were absolutely amazing!!! Thank you so much guys!!!",
"date": "2023-11-17T20:01:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Danielle! We're so happy you had a positive experience with Extra Space Storage. You can reach us at 888-storage if you need anything. ",
"replyDate": "2024-09-04T15:14:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b95a8210-47d9-420b-9aff-abee2d5f7ace",
"author": "Andres Morales-Torres",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUEuLjR-fvBYeKGIEhO_gtLT4qRrDqWYC6a6QwP6UTvk2CCcugn=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Brian and Richard for great customer service.",
"date": "2023-11-17T15:58:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Andres. We are glad Brian and Richard were able to provide exceptional customer service. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you. ",
"replyDate": "2024-09-04T15:14:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "94d47fa9-425c-4475-847e-09dbb2221bb9",
"author": "Korey Coleman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIJFgZaBuprF5VfiD7xX5aT6SS9c7Crp2Zsu0pNsBJVUSLMGC1E=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Brian and Richard great facilities",
"date": "2023-11-17T15:56:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Korey, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Brian and Richard! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2024-09-04T15:14:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9dbf6a32-f0a8-4076-8eb0-a2d8ece2600e",
"author": "Alysha Liggett",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVeSSq5YTcqyiA4wjsKAs6MhPWAm4rlmDX3s57VQ6xrAKhqnosJ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Richard and Brian are the best storage salesman I've ever encountered! The facility was nice and clean.",
"date": "2023-11-14T19:00:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Alysha, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. As always, we're here to help at 888-storage whenever you need us. ",
"replyDate": "2024-09-04T15:14:55.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "9b8ea529-a2b4-49a7-8172-9347be316e98",
"author": "Dan Roth",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLYXFaJvPWcXNy91886DYgzWsVBTwnBC12fN3_TKoOKhZkD2g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thanks Bryan, great service!",
"date": "2023-11-14T00:03:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Dan. Thank you for the review. We're so glad Bryan could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2024-09-04T15:14:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d8da13f2-cd9b-4a2e-bf32-de1c882428f8",
"author": "Nicholas McCann",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKc_KRinHf5ZIrfXxUm5Hue4F6AHT9G-BJlPLk2m_vgBX2g2w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-11-10T16:29:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thanks for the excellent rating Nicholas! We're so glad we were able to meet your storage needs. ",
"replyDate": "2024-09-04T15:14:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6536d731-6a6a-46dd-9297-31c7198e1a04",
"author": "Meredith Cobble",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLNXbJhyMq8rdL9CSz2JJvDRq5-Q61m14SGBg3P19LVy0ptig=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-10-25T20:42:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to leave a rating, Meredith! Your feedback means a lot to our team.",
"replyDate": "2024-09-04T15:14:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ded0adf6-a1de-40b3-a589-c9a22cab6c24",
"author": "Dustin Aikman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWpAG-5XZhCxyn6GK2ur0pLoT5l44CE3922R0HkCcE9fI63_CwX=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-10-25T17:26:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Dustin! We're happy you trust Extra Space Storage for your storage needs. ",
"replyDate": "2024-09-04T15:14:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d0403e8b-58e6-4d3a-abde-b943c2e89317",
"author": "BailyRyan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUK-tE51M0llkNGv9SISglQov6mMdS-4egd9L1eIURg9bo07fHk=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-10-25T17:25:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Bailyryan, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2024-09-04T15:14:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bcdca9bb-5fd3-456d-90e4-ff76c907c52a",
"author": "Herb Bentson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKDRXPadAZRwSEupZc5PLHxu2bGr2f9FXACdBi7_g5xcJxh3g=s64-c-rp-mo-br100",
"rating": 4,
"text": "Friendly helpful staff! Walk up kiosk to make payments when office is closed.",
"date": "2023-10-12T16:23:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Herb! We work hard to meet the expectations of our customers, and we're happy to hear you had a good experience with our office staff and kiosk. We're always here to help with any of your storage needs at 888-storage.",
"replyDate": "2024-09-04T15:14:55.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "336a9b7f-ebef-4538-a7dd-bec8c3bf8a70",
"author": "Jesse Meyer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVEbPaLSgk0fwkxNoQd4k9QMTzHUZdcNVLJzUxE8WjXmm0uKnOk=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-10-12T15:55:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Jesse! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2024-09-04T15:14:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "229f2019-e6c5-4391-9853-eb7886fa3b6a",
"author": "Teri Talach",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKDjSkd2c3GRU2iDOFuUezvlRU2f2USsmW6iE-_9ct5kQrkqw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thanks Brian and Richard. It’s always a pleasure",
"date": "2023-10-11T16:58:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Teri! We pride ourselves on having a friendly, accommodating staff and are so happy Brian and Richard were able to assist you. Please call us at 888-storage if you need anything!",
"replyDate": "2024-09-04T15:14:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4b638a17-2929-4d4f-9e99-e4ec1c06ee28",
"author": "Kyra Sanders",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXMJa03qgJ17ftRhUxP5vF3LjYPzdApZmsZNot8C-f-qON6yRVs=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Brian !!Great customer service!!",
"date": "2023-10-09T16:47:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Kyra. We are glad Brian was able to provide exceptional customer service. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you. ",
"replyDate": "2024-09-04T15:14:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "13b1ee01-950b-4dd0-b3b5-f26a1ce99e77",
"author": "Andi M",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWKOPIdb47I6Biao_-kW9h0HQyiU0Qp-CXfw5fAu5YyzZcP1Mi9ag=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-09-28T17:53:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Andi. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2024-09-04T15:14:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3cc2efd6-c19f-4ea5-968b-d938f3e4ecee",
"author": "Mike Bluiett",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJS64-R-KnkqjGOXoWxU-zSXH91yDOqjEBIdiRDy9ho0N1JZw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had a great quick rental with Courtney!",
"date": "2023-09-22T16:50:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Mike. We're glad Courtney was able to help! Our team is here to serve you, so give us a call at (217) 405-4397 if you need any future assistance.
",
"replyDate": "2024-09-04T15:14:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0c4e637b-caf0-4986-8d6e-ac7b9741d310",
"author": "Jay Miller",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI8eapBTzZiQkRG3VT8e16d3FMs_Vjo4Rvf6W0yxHshRB-ZScw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome storage units. Great company to work with.",
"date": "2023-09-16T16:28:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jay, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (217) 405-4397 or stop by the office if you need anything!
",
"replyDate": "2024-09-04T15:14:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "02616162-cff8-4589-ba94-a679d64a02aa",
"author": "Shatasity Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUf-DxN0DRveUBPKU9qN7njJNI8yuOhzcjXLUV3EwXmH9ZOpfw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful staff kind and thoughtful. Will definitely use this service again.",
"date": "2023-09-13T00:56:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Shatasity! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us at (217) 405-4397 if you ever need anything. ",
"replyDate": "2024-09-04T15:14:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3f68d48f-02fb-4643-8e94-44206b025b87",
"author": "Brad T",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW0Qzpm5WxGJLjAuvn2juyCVLKWzotG_YN5GtZFRq6j0gKncecX=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Thank you Brian! Fantastic help on renting the unit.",
"date": "2023-09-06T15:40:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Bradley. We're glad Brian was able to help! Our team is here to serve you, so give us a call at (217) 405-4397 if you need any future assistance.
",
"replyDate": "2024-09-04T15:14:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7acc8fb5-0e5d-49ac-83cc-36bec2e56535",
"author": "Brandice Carson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUBR4edgiHvnq0HwHNZrlTq6oaY8f6ZZ_kHjWJncJMIQ-VeC3AV=s64-c-rp-mo-br100",
"rating": 5,
"text": "Customer service was amazing. I appreciate all the help and support that I received during the intake process. So helpful. Thank you.",
"date": "2023-09-04T23:07:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Brandice. Thank you for the 5-star review. We're so happy you have had a great experience with Extra Space Storage. Please don't hesitate to reach out if you need anything. ",
"replyDate": "2024-09-04T15:14:56.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "18136fc5-93e6-4d36-83dc-43f977d793c8",
"author": "Steven Yang",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJAztylZwfUTrbfH92_jSgxoI2GBXkoZm17909xJdFkuYB8YA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Brian very good customer care",
"date": "2023-09-04T20:29:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Steven. We're glad Brian was able to help! Our team is here to serve you, so give us a call at (217) 405-4397 if you need any future assistance.
",
"replyDate": "2024-09-04T15:14:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c00414af-d825-4c1b-83e7-046b363fedd4",
"author": "Carrie Sharn",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXrKhYIiksqxiunDji1hvsHdGl4xfXnSq6pJhql3HoNfZCHSNeZDA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Brian!",
"date": "2023-09-04T17:41:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Carrie. We're glad Brian was able to help! Our team is here to serve you, so give us a call at (217) 405-4397 if you need any future assistance.
",
"replyDate": "2024-09-04T15:14:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f409232c-e6c3-4b74-b1db-8ca2c8dcba45",
"author": "Leandra Baker",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVZxyGSZdbAA5QTSHNwRkgWbnvlDmjYExVjNIRZ6JsAi_bhhqI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Professional, friendly and made the whole experience easy and stress free!\nGood place.",
"date": "2023-09-03T19:28:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Leandra! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (217) 405-4397 if anything comes up!",
"replyDate": "2023-09-04T15:14:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2034f693-52ec-4232-9141-9b3ec911f793",
"author": "Dalila Esmeralda González",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUDUU3egMPXaUx2v7IDeRD3r8ZWTqKrFBC3e4JTSgV2EnBfzNKN=s64-c-rp-mo-br100",
"rating": 5,
"text": "It was good attention and kindness, the process to have the space was very fast, I definitely recommend it, I liked it",
"date": "2023-08-28T17:20:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind remarks, Dalila! We're so happy to hear we have your recommendation! If you ever need any help with your rental, come by the office or call us at 888-storage. ",
"replyDate": "2023-09-04T15:14:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "567279b4-60a0-4029-8b95-4675a20156c0",
"author": "Xinyi Jiang",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJM1RNa4pTwtSzmyDs-dJjOysxjuvHS6OeEehz6Cw9Qp8HGxg=s64-c-rp-mo-br100",
"rating": 5,
"text": "very good!!",
"date": "2023-08-18T22:46:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, 蒋欣怡. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ",
"replyDate": "2023-09-04T15:14:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "853a97b1-6b19-4131-9950-b09440c3df38",
"author": "Tasho Madondo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJUfMkTKOg4qw8TMHeQMjJm97rLoRtiJ9bQIFtIkk8C8dof=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian’s a nice guy, he was there to help me out when I needed him. Never got the service before but it was pretty simple and seems reliable so far",
"date": "2023-08-08T01:36:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Tasho, thank you for your review. We're glad Brian’s a nice guy and was there to help you out when you needed him. Feel free to stop by the office if you need anything!
",
"replyDate": "2023-09-04T15:14:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b118b056-d6bf-478a-ba05-6dac6d7da4e7",
"author": "Ryan Talusan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIGxUaEcNlWihlpu4H71J1lwNeaR_wSvia6Rv9lsfdSzSsI3w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Brian! Excellent customer service!",
"date": "2023-08-07T23:09:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Ryan. Thank you for the review. We're so glad Brian could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-09-04T15:14:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6088cb42-a073-47e5-afa4-e237f1e757cc",
"author": "Brian Yang",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLvbJPJcBuW4d7KOj-o7mkew5JL4gNN6GpOg-aQm2APnGNXfg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thanks Brian, great service.",
"date": "2023-08-07T20:54:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Brian. We are glad Brian was able to provide exceptional customer service. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you. ",
"replyDate": "2023-09-04T15:14:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ea1723f5-a700-491b-a149-300bd32b6e5e",
"author": "Avy Gaytan Aranda",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXMxDQencnyHVvvJV8LkJ2T9bCFK2_OGkFyrBRAx2GjdtZV1Ln0=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-08-07T17:25:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive rating Avy! We are so glad you trust Extra Space Storage with your belongings. If you need any assistance in the future please do not hesitate to reach out at (217) 405-4397. ",
"replyDate": "2023-09-04T15:14:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4b94dd19-5dcf-48be-8d75-d562d84172d5",
"author": "Nicholas Gonzales",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJb0ttkiAbAWrpt1qFYG2TNexUqo2nJGixc3SRYHPqpIs1aKA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Brian. Excellent customer service.",
"date": "2023-08-07T17:24:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Nicholas. We are glad Brian was able to provide exceptional customer service. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you. ",
"replyDate": "2023-09-04T15:14:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1f72f88f-6add-4912-8da2-34b8baaca1cb",
"author": "Loretta Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLeBqvuNobvEu7V_1T1btTTUGCT6x2NqZK9hsSsYjIGg5fdtA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I was so surprised to how friendly the staff was how they went out of their way to help you. ZACK, YOU ROCK CAN'T THANK YOU ENOUGH.",
"date": "2023-08-03T16:16:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Loretta. We're thrilled to know Zack went out of his way to help you! Our team is here to serve you, so give us a call at (217) 405-4397 if you need any future assistance.
",
"replyDate": "2023-09-04T15:14:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c421d143-a404-4bb6-9d04-e154de7d77a8",
"author": "Cory Deck",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKG85S_qqnqjoUqkvTWd3GANf2gqtbWUaUCHiX73qYw_UGv9g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Richard and brian",
"date": "2023-08-02T16:04:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Cory. Thank you for the review. We're so glad Richard could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-09-04T15:14:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "32768bca-c4e8-49b4-b17b-dcfc9d7c2395",
"author": "Jason Hartley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIJTWyQbv_Xddwz11Pr5VPfGhzFGZly4Pv5IyreLMXxU2J8Zg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fantastic storage unit. Very accessible by phone and professional",
"date": "2023-07-31T17:00:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jason, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (217) 405-4397 or stop by the office if you need anything!
",
"replyDate": "2023-09-04T15:14:56.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "7d890844-54a3-4f47-89dd-028fe8670d9a",
"author": "Latasha Ellis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKmCNyXihVRiSKCQzHOYpexokdI1pu2GN5p6U8sHTYaOCTwk2Cu=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Brian!!",
"date": "2023-07-24T21:30:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Latasha. Thank you for the review. We're so glad Brian could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-09-04T15:14:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "59e72b73-97ce-4f2e-a894-0a187f27b40f",
"author": "APOLINAIRE MALU",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUpR31DHUpeNZt2f6QY1kA5gPwX7o14M8KdXbjswgUeVfYPpuqf=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Brian, great experience!",
"date": "2023-07-22T18:57:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Apolinaire. We're glad you had a positive experience with Brian! Our team is here to serve you, so give us a call at (217) 405-4397 if you need any future assistance.
",
"replyDate": "2023-09-04T15:14:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "db5b8f7b-44db-4504-9863-59cc7944afe2",
"author": "Ambar Herrera",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUo6WKlTKniCTxNKWxj86I7y0xVq8tOX3n4VCZOLwmCHd568dOqSA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Brian for all of your help!\nGreat customer service and great facility!",
"date": "2023-07-20T17:06:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Ambar! We work hard to meet the expectations of our customers, and we're happy to hear Brian hit the mark for you! Don't hesitate to stop by the office or contact us at (217) 405-4397 if you need anything.",
"replyDate": "2023-09-04T15:14:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "63849694-4a7c-4d45-93e4-d4ad8d6247c3",
"author": "Tyler VanOstrand",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKq6NEYwh6A8P6M7vWpdecFbJjmKBYFyMTiP1opEP7b7oFyBg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Thank you Brian!",
"date": "2023-07-19T20:03:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Tyler. We're glad Brian could help! Our team is here to serve you, so give us a call at (217) 405-4397 if you need any future assistance.
",
"replyDate": "2023-09-04T15:14:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "078d6b8c-f7ae-48fe-b6b0-6e2036758f86",
"author": "Diamond Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocILe3whPLl8KGFutKLiSMwdUFRdmIklAPMn2IoOJ1dHPphtVw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have never rented a storage before... so walking into this situation... I had no idea what to expect. When I tell you... I received the best experience with Extra Space Storage. I spoke with a gentleman named Rich I believe and he was able to answer all of my questions. I had some concerns about how much space I actually needed and I didn't know the best route to take. Rich showed different storage options and helped me determine my best bang for my buck! Did I mention when i went to my storage.. IT WAS SPOTLESS! I am an Assistant Property Manager and I run across residents who are looking for extra space all of the time! I would recommend EXTRA SPACE 100%!\nSHOUT OUT TO RICH... I WOULDN'T HAVE RENTED IF IT WASN'T FOR HIM!!!",
"date": "2023-07-18T20:39:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Diamond, Thank you for taking the time to share your wonderful experience with Extra Space Storage! We are thrilled to hear that Rich provided you with exceptional customer service and helped you find the perfect storage solution. We take pride in maintaining clean and well-maintained facilities, so we're delighted that your storage unit was spotless. Your recommendation means the world to us, and we truly appreciate your support. If you ever need any assistance in the future or have friends or family in need of extra space, please don't hesitate to reach out to us at (217) 405-4397.",
"replyDate": "2023-09-04T15:14:58.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "72078be0-6d6e-4e4e-aa8f-7c66ef479c03",
"author": "Kaan Y",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIlZ3mx7_-ou4YpQtXBhtfIpnn-bRPEtcTBvlCvJk_x7ino-Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank u Bryan for ur helps during renting the storage and moving out! Best storage in CU!",
"date": "2023-07-17T22:43:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Fikret, thank you for your review. We're glad Bryan was able to help! Feel free to stop by the office if you need anything!
",
"replyDate": "2023-09-04T15:14:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2e392b4f-db43-408a-a06e-2b74afa8cf52",
"author": "Genesis Medious",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXqySB-8R57dSYGpOnsj7rO4s5cu2ncEoairUyaqkJfI34QUGs=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you so much Brian for your help!",
"date": "2023-07-15T21:44:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Genesis. Thank you for the 5-star review! We're so happy Brian could help. If you have any questions, let us know at 888-storage.",
"replyDate": "2023-09-04T15:14:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d5593490-8bcb-44d6-a08f-d2bac474a175",
"author": "Sam Webb",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXF4-A3Q-l_0iT4FwbOesDELlrHp4dHT8prbRxYDSXBvQZTM_0Y=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shout out to Brian for all of his help over the past few months. Needed a storage unit almost overnight. Not only did he help me out but made sure my rate stayed within a reasonable price for me!",
"date": "2023-07-15T17:55:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Sam, thank you for the 5-star review! We are so glad you are satisfied with your rental rate! We're always here to help with any of your storage needs.",
"replyDate": "2023-09-04T15:14:58.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "002577f2-8acd-4697-91e5-c6f376c0cbde",
"author": "John Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLCwhUyXVek_-Prt5GgrTyfU7MDlrDK2rj1PhMUQTJnNfyR3w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thankyou Brian 😃",
"date": "2023-07-12T15:59:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, John. We're glad Brian could help! Our team is here to serve you, so give us a call at (217) 405-4397 if you need any future assistance.
",
"replyDate": "2023-09-04T15:14:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a8b9cf84-fb48-4396-aea3-7c9073ec43a9",
"author": "Paul A",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI-avnGipgolrkrhTus55nKtVYR6N1w14ZIwlEE8C9Z2ATrAA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Brian was great! Very helpful and quick!",
"date": "2023-07-10T15:49:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Brian is great too! Thanks for the positive review, Paul. Please stop by the office or call us at 888-STORAGE if we can help you with anything! ",
"replyDate": "2023-09-04T15:14:58.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "17d3690c-d73d-4de8-974a-1b1d030c8cca",
"author": "Carson Osmond",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVnm_MoaLK0P91ox20SUr9-W8n1nx7WFHrJ2XJ-nYenjOf19uO_=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thanks Brian, everything was great during my time at extra space.",
"date": "2023-07-07T20:38:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Carson. We're glad Brian could help! Our team is here to serve you, so give us a call at (217) 405-4397 if you need any future assistance.
",
"replyDate": "2023-09-04T15:14:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "aeb309c9-db5d-4414-9738-eb60ca14c35f",
"author": "Luke Blaszczyk",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK04YTbhqXVYNOZOaXjWMgRKKcGwoVZrqczYEU0bny27AymGA=s64-c-rp-mo-br100",
"rating": 5,
"text": "thanks brian",
"date": "2023-07-07T15:34:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Luke. We're glad Brian could help! Our team is here to serve you, so give us a call at (217) 405-4397 if you need any future assistance.
",
"replyDate": "2023-09-04T15:14:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "de2e7467-9dab-4f07-b70f-cdbe910f2d6a",
"author": "Jake Davis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI98zGLh1GLUyO0PsWuNvrZmPsIlqg2PEsnwvN2VbY3HYzZXQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thanks Brian",
"date": "2023-07-06T20:27:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Jake. We're glad Brian could help! Our team is here to serve you, so give us a call at (217) 405-4397 if you need any future assistance.
",
"replyDate": "2023-09-04T15:14:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7cd3ead1-f39e-4e6f-9589-b8e02e90a9ec",
"author": "Robby Jackson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI5Koou9udVhOyH0bWuQCkHugTmxZ1MddJuKqaIcoAR3jI-Pg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Brian, Great customer service!",
"date": "2023-07-06T16:58:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Robby!Thank you so much for the positive review. It's wonderful to know Brian provided you with great customer service! If you ever need anything don't hesitate to give us a call at (217) 405-4397 or stop by the facility! ",
"replyDate": "2023-09-04T15:14:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "58689951-0c44-4403-9b32-ad048e597169",
"author": "Elijah Lee",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKVxTD2UdGH3GRTug9tK7NUFpS1WsWkJ01Oo2V5jS9luTUbTg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great condition, thank you Brian!!",
"date": "2023-07-06T16:58:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Elijah! We work hard to meet the expectations of our customers, and we're happy to hear Brian hit the mark for you! Don't hesitate to stop by the office or contact us at (217) 405-4397 if you need anything.",
"replyDate": "2023-09-04T15:14:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "971ee614-1de7-40f7-ab75-3f909a7d5d98",
"author": "Harry Xiao",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUAAo6nFB7xYAeZ-27WEgl5iPI2LK9nxdKnWNazfQZ4EedfwVc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Brian and Zach",
"date": "2023-06-27T22:40:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Harry, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Brian and Zach! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2023-09-04T15:14:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bff6cbbd-23a0-4a19-83b9-702a5d707bf3",
"author": "D'Shanee Rivers",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLY3KrUf_s2oTSDgdgjo7sQrvcrMgLxLiFMUVF_75V9g3Wueg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Customer service is excellent",
"date": "2023-06-27T22:07:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi D'shanee, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (217) 405-4397 or stop by the office if you need anything!
",
"replyDate": "2023-09-04T15:14:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "59d0a3c7-a106-4a74-9e20-30c5fd18235d",
"author": "Jeimy Ortega Flores",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKlHQwgFx7pN9SSRMTQh6S8EQnhR6sXXFZn2iqPjNUPhl1gbw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thanks Bryan!",
"date": "2023-06-26T16:41:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Jeimy. We're glad Bryan was able to help! Our team is here to serve you, so give us a call at (217) 405-4397 if you need any future assistance.
",
"replyDate": "2023-09-04T15:14:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ecd08360-c2ee-4fcd-aa99-c0e50174755b",
"author": "AJK Gaaang",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWTSR8Xo6OVB-TVSKZA2T5EOT6yhQC9Se26egLzyW1g2xRyDHMA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mr.Marvin has Great Customer Service !! Very Helpful Man.",
"date": "2023-06-20T19:41:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Ajk. We're glad Marvin was as helpful as can be! Our team is here to serve you, so give us a call at (217) 405-4397 if you need any future assistance.
",
"replyDate": "2023-09-04T15:14:58.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f8d4ec17-e10b-4e17-8430-82e73505d62c",
"author": "Brenden McClellan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV4R30_MlqwvmN8iWVU6nA-894tJIE_wFXFbIq6GUZWgXbNjD5T=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian and Richard are the best storage managers, much akin to the Las Vegas Golden Knights in hockey!",
"date": "2023-06-15T19:26:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Brenden. We're glad Brian and Richard have been great to work with! Our team is here to serve you, so give us a call at (217) 405-4397 if you need any future assistance.
",
"replyDate": "2023-09-04T15:14:58.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "cf78ff3f-f572-4117-984a-f4bd80c916c7",
"author": "Kevin Latrenta",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJmEcWHQAtnJEHTvLFyoZfyNsUYemNzGW0xnVZqqP6gx-J3rw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Marvin was great",
"date": "2023-06-14T16:06:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Kevin! We work hard to meet the expectations of our customers, and we're happy to hear Marvin hit the mark for you! Don't hesitate to stop by the office or contact us at (217) 405-4397 if you need anything.",
"replyDate": "2023-09-04T15:14:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "100f766e-82f4-4bb6-a378-091be5a6d6eb",
"author": "Shelley A",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVVMn07Jei2WIfxuNyzTe5ALUjZ2fmeAw3WYYwjMsuqVb_Lq_Iy=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-06-13T20:54:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Shelley! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2023-09-04T15:14:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d666acc6-defb-4047-8e2f-56c0d419eaa0",
"author": "Zach Blakeney",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIgthYb8jpskyN7dc7Cuoxmhnre_mUxmD3893JovYkXjjw8fg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brain and Richard are so professional!",
"date": "2023-06-13T20:27:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Zach. We're thrilled to know how professional Brian and Richard have been! Our team is here to serve you, so give us a call at (217) 405-4397 if you need any future assistance.
",
"replyDate": "2023-09-04T15:14:58.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7a90f10b-6e16-4ed8-8926-41e712f2e146",
"author": "Sunny Mei",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW1Lav6KVANoOL7J9LoEQ2ZKOsHx3qPlaGpNh3R1tBd4FmgHGTU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Richard and Bryan are awesome",
"date": "2023-06-13T20:22:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Sunny. We're happy to know Richard and Bryan were awesome to work with! Our team is here to serve you, so give us a call at (217) 405-4397 if you need any future assistance.
",
"replyDate": "2023-09-04T15:14:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "908e7522-6927-443a-9e10-4cb6f88ea1c7",
"author": "Loretta Davis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIPFG4SDTX09aY2s2durqJDR-24wr53xHl7qYyf8h5H2OubXQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "We are very satisfied with extra space storage. Everything about them and there service awas wonderful. If I could give them a million stars I would",
"date": "2023-06-11T16:54:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Loretta! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Call us at 888-storage whenever you need us.",
"replyDate": "2023-09-04T15:14:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6ee3c3d1-acb1-4e45-811b-9c52964753a6",
"author": "Elena Gratton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVJi8gsU_khQBvoD5C351tQ1u-Nt-E7sjzfJiWLd7AAIvhB9DE=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Brian and Richard! Space was clean and it was an easy process.",
"date": "2023-06-09T17:10:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Elena. We're glad Brian and Richard were great to work with and great at keeping our property clean! Our team is here to serve you, so give us a call at (217) 405-4397 if you need any future assistance.
",
"replyDate": "2023-09-04T15:14:58.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "c49a60ad-d798-4504-96d6-2ade90a6e1c7",
"author": "Kenneth Kirts",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWp1MZj3mBFfrEC1dlk9LnVhdA-1-SyLboucwdMvBiTGnJtM8M=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian is super nice guy and did a great job setting us up, would definitely recommend extra space storage to anyone looking for affordable storage!",
"date": "2023-06-08T12:01:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Kenneth. We're glad Brian was able to help! Our team is here to serve you, so give us a call at (217) 405-4397 if you need any future assistance.
",
"replyDate": "2023-09-04T15:14:58.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "c7bc2e68-b24e-418d-9f85-ead53d02a932",
"author": "Lisa Ott",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJyDUcTFziOagn-hyQ0g7R-qMqJn8A0cwunr6m0qsphj9dBoA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-06-03T18:54:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Lisa! Don't hesitate to reach out to us at (217) 405-4397 if you ever need any assistance. ",
"replyDate": "2023-09-04T15:14:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9c889292-0405-491c-963a-fbfaaa08b2b0",
"author": "Karsen Luesse",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKfB_OsFzj84ODRm7VNjTIYb7rpq5491RgHSiS7wVxpPw_g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-05-30T15:26:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Karsen. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2023-09-04T15:14:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "70f5712d-9f86-4a5f-ad2b-2c7e88a79142",
"author": "Charles Wood",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUcm9mxatHFeM38TepMc14I7sWrRPTgjxv4UlplhcDNImOO3fY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you to Richard and Brian for helping us out!!! Rockstar guys",
"date": "2023-05-26T21:41:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Charles. We're glad Richard and Brian could help! Our team is here to serve you, so give us a call at (217) 405-4397 if you need any future assistance.
",
"replyDate": "2023-09-04T15:14:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bdee539b-f9c5-4cf9-9c98-c77753505cd7",
"author": "Theresa Stamper",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIad2jx5_kXAccclSv6e-FCOTUoVrJjFvLmqYBTaF0VSL3ReQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean place. Staff was nice and helpful. Would recommend to friends and family.",
"date": "2023-05-26T21:08:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Theresa!Thank you so much for the positive review. We know our customers value clean facilities and helpful staff so we do our best to provide that! If you ever need anything don't hesitate to give us a call at (217) 405-4397 or stop by the facility! ",
"replyDate": "2023-09-04T15:14:58.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "27587c19-9e0f-4dad-a0e0-2252494d38ed",
"author": "Emerson Parker Pehl",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVPFm69a7QKKZpf8N7TKeFa6ufCewm769K1cqLifk-MgQuIcxk=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-05-24T17:27:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Emerson! We're so glad we were able to meet your storage needs. ",
"replyDate": "2023-09-04T15:14:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c0611164-93d8-4197-bc94-8f085f70f599",
"author": "Andrew Newman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKVigz5qoRyu0wsTsdM0fsq9fpw-qCYvJBspJo1ju32d6DvYQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thanks Richard and Brian!",
"date": "2023-05-24T17:06:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Andrew, thank you for your review. We're glad Richard and Brian were able to help! Please stop by the office or give us a call at 888-STORAGE if we can help you with anything!
",
"replyDate": "2023-09-04T15:14:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "eaf3a8e0-d342-4931-b0eb-d7b62618df49",
"author": "Jericho Kirby",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWrVuNa_7QnDm6eUyLz4daYwL2T-nKmvhGX59DnHrsmbeJHlAZ6=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian and Richard were a great help!",
"date": "2023-05-19T15:19:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Jericho! We work hard to meet the expectations of our customers, and we're happy to hear Brian and Richard hit the mark for you! Don't hesitate to stop by the office or contact us at (217) 405-4397 if you need anything.",
"replyDate": "2023-09-04T15:14:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "55c6952e-64a7-477c-90c1-7132add7aea2",
"author": "Jose Carbajal",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKFEzqV60Op_OkEuM8u5AxDymXBr4t5gU-3JflHDsSKnTly3Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian and richard are the best",
"date": "2023-05-19T15:19:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Jose! We work hard to meet the expectations of our customers, and we're happy to hear Brian hit the mark for you! Don't hesitate to stop by the office or contact us at (217) 405-4397 if you need anything.",
"replyDate": "2023-09-04T15:14:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2bb79b64-0a82-48e8-be9b-15c2aead0895",
"author": "qingwen liu",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJA4IUOqh3qvGsnk3RhybebYEoXkEZpw-pv69JM0IJpr4HJfw=s64-c-rp-mo-br100",
"rating": 5,
"text": "It is a good experience. Thank you Brain!",
"date": "2023-05-17T18:28:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Qingwen! We're happy we were able to provide a smooth rental experience. If you need anything, do not hesitate to reach out at 888-storage. ",
"replyDate": "2023-09-04T15:14:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2e8e0b11-8463-4cc7-939e-a7f80f02e893",
"author": "Yihan Jiang",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLiNdHG6JG4Py1CKnk8vI11ubNUKPkP0Y3sK2dwXwtZOcIIpQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Brian! Really good communication!",
"date": "2023-05-15T18:40:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Yihan! We're glad to hear that you had a positive experience with us! If you have any storage needs in the near future, we would love to have you back! Feel free to reach out any time at (217) 405-4397.",
"replyDate": "2023-09-04T15:14:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d4220387-a8f1-438b-b2fb-b525f1f3f419",
"author": "Yuteng Gao",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJB47LfnDXW43Z043SgnWqcO-rfU3smcS8gw2redfrUl7erTA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Brain! Very nice experience.",
"date": "2023-05-15T18:39:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Yuteng! We're happy we were able to provide a smooth rental experience. Our team will continue to work hard to meet your storage needs, so let us know if you need anything else at 888-storage. ",
"replyDate": "2023-09-04T15:14:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "58adb78b-e50e-46d5-a839-d4e3d3b0d363",
"author": "bill tang",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLM7Z2Zp5UH0oSSjaFHboN7MUkzzjT4SFIdN4TCPcKiiLGgIg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you, Brian!",
"date": "2023-05-15T16:08:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Bill! We're so happy you had a positive experience with Extra Space Storage. If you ever need help with your rental don't hesitate to give us a call at 888-storage or stop by the facility! ",
"replyDate": "2023-09-04T15:14:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "92beb280-1757-4156-b0d5-973ff61f3147",
"author": "Taylor Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocISiJEdUsyVF-XzLOIM7-gO_rYS2NAFtM14uUPGXio9XYYjWw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shirley was amazing .",
"date": "2023-05-09T18:32:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Taylor. We're glad Shirley has been amazing to work with! Our team is here to serve you, so give us a call at (217) 405-4397 if you need any future assistance.
",
"replyDate": "2023-09-04T15:14:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2f139c1f-9ddb-4c5d-804b-20ca2d4c0036",
"author": "Daniel Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJxnQ9CIwNLvA_ZTx6ftVp2h2Emi8hCa12fsN_3cv-524JT3g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shirley did an amazing job helping and my family today!",
"date": "2023-05-09T18:30:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Daniel. We're glad Shirley was a great help! Our team is here to serve you, so give us a call at (217) 405-4397 if you need any future assistance.
",
"replyDate": "2023-09-04T15:14:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "55f25c4f-ee90-4bf8-9ce7-ffc479e5507e",
"author": "Tucker Turner",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVG4YjASpnMcSpH5q__PScKarWTvwUzA7aDqdJXWUmecgdeT3owWA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Brian did a great job at helping me locate the lowest price rental for the highest value. I highly recommend him!",
"date": "2023-05-09T00:44:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Kyglo! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (217) 405-4397 if you need anything. Thank you for choosing Extra Space Storage.
",
"replyDate": "2023-09-04T15:14:58.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "272deac7-4cc5-43c8-ba61-0d1711698884",
"author": "Tho Kin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJZFjBr4vEhxDBVagjTOECK5JrxSTIkBSE692CSdouQXFb9EA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-05-08T15:59:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Tho! Don't hesitate to reach out if you need anything!",
"replyDate": "2023-09-04T15:14:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b7fd63b8-7238-4494-8b8f-359f66b9cbd4",
"author": "Roger Hines",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVZTFMsBfBDSL-PgHjbQ2-Bpol33oxR_y_XdUSUxMG1MmHGiKvv=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shirley great person great customer service and very understanding and friendly",
"date": "2023-05-08T14:29:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Roger. We are glad Shirley was able to provide exceptional customer service. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you. ",
"replyDate": "2023-09-04T15:14:59.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "22227ce9-15d2-42f1-ac51-3b9ce9258334",
"author": "Alan Hornek",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIsezOxRlAfyxH7l30OtzkyTZ_-OIM2u3C9fO9gRM_SmRp3Og=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shirley was awesome.",
"date": "2023-05-06T21:05:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Alan!Thank you so much for the positive review. We are glad Shirley was awesome to work with. If you ever need anything don't hesitate to give us a call at (217) 405-4397 or stop by the facility! ",
"replyDate": "2023-09-04T15:14:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3a19678e-a004-4d8e-875a-2804342f6021",
"author": "Sean Hornek",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIZt9us4HjKrXpo_VzuvqHRd9w9gznPZkmuwQCQcuWHidaofA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service by Shirley!",
"date": "2023-05-06T21:04:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Sean! We work hard to meet the expectations of our customers, and we're happy to hear Shirley hit the mark for you! Don't hesitate to stop by the office or contact us at (217) 405-4397 if you need anything.",
"replyDate": "2023-09-04T15:14:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "145d35a6-f256-4a7a-bec0-451c847d75ee",
"author": "Paul Robb",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ2VQUtsmRmvcKUCXIfHUW0Xxs9iI8Z2ZXO406cnrnDJ4bISg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shirley is amazing and very friendly",
"date": "2023-05-06T17:04:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Paul. We're glad Shirley has been amazing and friendly! Our team is here to serve you, so give us a call at (217) 405-4397 if you need any future assistance.
",
"replyDate": "2023-09-04T15:14:59.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2763a9ea-a073-4351-961d-a7aba302dfd2",
"author": "Joshua Earl",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUuw_ZC_xr5fjb-mz-lxaTwVP6XtO8nNyh0ow7pPPKHRErLwDA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thanks Richard and Brian",
"date": "2023-05-04T20:46:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Joshua! We work hard to meet the expectations of our customers, and we're happy to hear Richard and Brian hit the mark for you! Don't hesitate to stop by the office or contact us at (217) 405-4397 if you need anything.",
"replyDate": "2023-09-04T15:14:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "363571ce-0645-4dea-82b1-5eb8cf6982fa",
"author": "Cassidy Baker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJtG7Hb8txMZHf4AeM2Eh6Dd_JRajfIvUfQkJiMoev0nQaCEw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Brian and Richard!",
"date": "2023-05-04T16:47:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Cassidy! We work hard to meet the expectations of our customers, and we're happy to hear Brian and Richard hit the mark for you! Don't hesitate to stop by the office or contact us at (217) 405-4397 if you need anything.",
"replyDate": "2023-09-04T15:14:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7287ea56-1fcc-4068-b5ef-4907dd723cdd",
"author": "Robin Elliott",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLR8BwBO90WHaAwRvI3Lr1KendBHrxtAxhYgTC9Bebyn7o5jA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Richard and Brian",
"date": "2023-05-04T15:54:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Robin. We're glad Richard and Brian could help! Our team is here to serve you, so give us a call at (217) 405-4397 if you need any future assistance.
",
"replyDate": "2023-09-04T15:14:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c68cfd8c-fba9-4f9a-9211-ec5d9b34b677",
"author": "LeiAnna Hamel",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLLA2rM0R0zof9DsTY8-DGKBiNe-rhGOYiBgzyTmuBq_wsonA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Richard and Brian are very funny, helpful, and easy to work with. The space is very clean and functional. Great service!",
"date": "2023-05-02T20:20:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Leianna. We're glad Richard and Brian were helpful and easy to work with! Our team is here to serve you, so give us a call at (217) 405-4397 if you need any future assistance.
",
"replyDate": "2023-09-04T15:14:59.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "2e5a5861-8479-4acf-b7fb-569eee5721d5",
"author": "Thomas Sharn",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWHzpm4ZrZOLXDY6qzXEe8ldlQkqtQ7Xki3kytkGbcr3Qx_hfA=s64-c-rp-mo-br100",
"rating": 5,
"text": "So good l, I couldn’t believe it! Thank you Richard and Brian!",
"date": "2023-04-29T19:32:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Thomas. We're glad Richard and Brian were a great help! Our team is here to serve you, so give us a call at (217) 405-4397 if you need any future assistance.
",
"replyDate": "2023-09-04T15:14:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b52fc32b-8de0-4d14-82b5-44bec2afc722",
"author": "Breyana.Breyana",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWZMzhIhWeUmgG9Nr-Am0OUXEg3SxFsEgSxJ8tkRaaAKWU6AHE4pQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ms Shirley is amazing .",
"date": "2023-04-22T15:17:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Breyana.breyana, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Shirley! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2023-09-04T15:14:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8d981cc8-4970-4542-a226-68c3b3fe1ec4",
"author": "gavin mclure",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIEmUZdu8rRyN0eRE9ghCLYYtbM1DzegoXFRZ-LhYYWLaS5OA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-04-18T16:15:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Gavin! Please let us know if there's anything else we can do to assist you with your storage needs. ",
"replyDate": "2023-09-04T15:14:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "43a75f5d-7504-4f31-aac0-5457888c6204",
"author": "DonutCop",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWdTJkjmHcRk5LGQ7drvRDAh6bxa_Mk5S2lap-4sDaJmItUk8gf=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thanks Brian & Richard for the great experience! Everything was smooth from beginning. No issues here!",
"date": "2023-04-13T17:31:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thin, we are so happy to hear that Brian and Richard could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! We're always here to help with any of your storage needs at 888-storage.
",
"replyDate": "2023-09-04T15:14:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e1e1e898-c5bd-4f2e-99cd-55fd54cf97c5",
"author": "Brian S",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKjO3g6gs1MhzkNy-wSYtu03cxTSH-GIZr4a-myzLx6osp5Zw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Cool dude. Brian is easy to work with",
"date": "2023-04-12T23:38:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Brian. Thank you for the review. We're so glad Brian could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-09-04T15:14:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e0d33513-d376-489f-8e1e-06f70067ead1",
"author": "Holly Crawford",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJADGygxpwuJmpJEWADqYhn-raow0uyn26iF8ejw6HV_wMqaw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Update April 2023: I recently rented a unit again at Extra Space Storage on Staley Road in Champaign. The facility is still outstanding and Brian was extremely helpful. In fact everyone with whom I've interacted at Extra Space has been terrific. I will definitely rent there again if I need to store my belongings.\n\nI have rented storage space from Extra Space Storage many times; However, my experience at the Champaign - South Staley Road facility has been my best experience. The manager, Richard Brown and his colleague Lisa were extremely kind to me and my husband. When we needed another storage space quickly and near the one we already had, Richard quickly found the perfect solution and our load out could continue without a hitch. The facility is easy to access and the spaces are clean. This is a first-rate operation. Thank you for helping to make our re-lo from NY to Champaign easier!",
"date": "2023-04-12T18:47:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Hollynj61. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Brian, Richard, and Lisa! We hope to work with you again if you need storage in the future, and are always here to help at 888-storage.",
"replyDate": "2023-09-04T15:14:59.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "7f2e0be4-eb79-4a0a-94c4-3b672a00fbe9",
"author": "Andrea Hodges",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVCNVqO8SIs65SveXEiFdNYIhjFgj9Pce1e6s9cgQWGXlxLsqxz=s64-c-rp-mo-br100",
"rating": 5,
"text": "My husband and I got a storage unit today from Brian and were pleasantly surprised by the services they provide and help we received. We would recommend them.",
"date": "2023-04-08T01:53:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Andrea. We're glad Brian was pleasant and helpful to work with! Our team is here to serve you, so give us a call at (217) 405-4397 if you need any future assistance.
",
"replyDate": "2023-09-04T15:14:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3573f852-4416-4ab0-bd1f-4e63d9b98e23",
"author": "Brenna Bricker",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUdl3FR472HF5B1XiQkCY2SGo8g-2IeftTdNuDvjSXv6X-wYU3J=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian is the best presenter of extra space, top notch and professional!",
"date": "2023-04-08T01:47:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Brenna. We're glad Brian was great to work with! Our team is here to serve you, so give us a call at (217) 405-4397 if you need any future assistance.
",
"replyDate": "2023-09-04T15:14:59.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "666ba666-dc06-4536-a601-b7d19a1e198a",
"author": "Paul Harper",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW_jY308hiBGLLNGprWqDttXDmLqYWL2YEORy0xThrCj7x6MPP0=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian Bricker was the best salesman and provided the greatest customer experience for myself and my wife. We appreciated how he took the time to get to know us. I would recommend him to anyone!",
"date": "2023-04-08T01:44:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Paul, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Brian! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2023-09-04T15:14:59.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "5a9df2d0-946d-47b5-83fe-b5b8085a77f6",
"author": "Cory Hodges",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXh2H3DPdNBg2sJVtNCWBh-06m21-RvSqv1Ed5n5RA8Nc1DRLUR=s64-c-rp-mo-br100",
"rating": 5,
"text": "Exceptional salesmanship! Thank you Brian!!",
"date": "2023-04-08T01:40:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Cory, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Brian! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2023-09-04T15:14:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6fddb29a-8f7b-413e-9c59-8736be856316",
"author": "Kimberly Mulvaney",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWna-x9YuNiDs3PgIUd0JsqbOdx8LQvL5BoBtJMglA4ULSNCaU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian is an excellent salesperson. He met all my needs and was very professional.",
"date": "2023-04-08T00:40:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kimberly, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Brian! Don’t hesitate to call us at 888-storage if you need anything. ",
"replyDate": "2023-09-04T15:14:59.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "cc7117f7-cc4a-4291-9dac-ed8e9e788c62",
"author": "Coreyon Mallory",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ-NslaJ26kp2WKEQ3M-SA5DJw_KIrlVmAhmHtiH2gMaL1-4Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thanks Richard and Brian.",
"date": "2023-04-07T21:10:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Coreyon! We are glad Richard and Brian could help! Don't hesitate to stop by the office or contact us at (217) 405-4397 if you need anything.",
"replyDate": "2023-09-04T15:14:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cf5c6565-a610-4602-b184-d878a8c905b3",
"author": "Yike Ma",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJTHVpoWz-BHpaxb2lzNmSiI7YoS6Skd3hpyMlztsDCur5pfQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "thanks brian",
"date": "2023-04-07T20:55:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Yike! We work hard to meet the expectations of our customers, and we're happy to hear Brian hit the mark for you! Don't hesitate to stop by the office or contact us at (217) 405-4397 if you need anything.",
"replyDate": "2023-09-04T15:15:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4e36573b-f194-491d-bb6e-69b55c908ede",
"author": "Chenxi Zhang",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLIl4K7Hp88qHo5CN1LTr-6SnzGUemYkOxyqrYJZw8BBGGH_A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thanks Brian!",
"date": "2023-04-07T20:54:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Chenxi. We're glad Brian could help! Our team is here to serve you, so give us a call at (217) 405-4397 if you need any future assistance.
",
"replyDate": "2023-09-04T15:15:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "67583b60-10f9-412a-949b-9dc858d2569e",
"author": "Jason Butzin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIwPsuWG4HTMOKCnSM3DFlBsHdi0SZkL4_h3ySs25AnameAGg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thanks Brian and Richard excellent customer service!!’",
"date": "2023-04-07T18:45:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Jason. We're glad Brian and Richard were great to work with! Our team is here to serve you, so give us a call at (217) 405-4397 if you need any future assistance.
",
"replyDate": "2023-09-04T15:15:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e6532559-0243-42b0-a26f-da9b83421620",
"author": "Brigette Bare",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIujICWaaTtJH7wFAEPPkYQimfyKSbB8kLb_5_FOM442TmhrA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Brian!",
"date": "2023-04-07T17:38:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Brigette. We're glad Brian could help! Our team is here to serve you, so give us a call at (217) 405-4397 if you need any future assistance.
",
"replyDate": "2023-09-04T15:15:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0050446d-c8e3-486c-af9c-f8737cdb37e3",
"author": "Rhonda Kesler",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLKy134WLY1TvdEiBagXmj6ZXn1Ph5Fk4fNYoOWjwpXvpEg7g=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great customer service, Brian! Thanks for such a great rental experience!",
"date": "2023-04-07T17:26:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Rhonda. We're glad Brian provided you with great service! Our team is here to serve you, so give us a call at (217) 405-4397 if you need any future assistance.
",
"replyDate": "2023-09-04T15:15:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "aef64bb5-32d3-4fa8-b1a0-f3f68235d608",
"author": "P.J. Kim",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJsvrYQ0pd5w3jTbTRHUiCb3cfZYo0ZNMi2IQcnyMB_IyzmGg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Service was great and easy. Ask Richard!",
"date": "2023-04-06T16:42:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, P.j.. Thank you for the review. We're so glad Richard could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-09-04T15:15:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "08e3977a-417d-483c-9b45-8fdf24c23c70",
"author": "Alexander Lynch",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX7oh3kdqiVY8_9CryzPJaQp802ISgY0ObEiOSycIoEIgJNeEme=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thanks Richard and Brian!",
"date": "2023-04-06T16:40:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Alexander! We pride ourselves on having a friendly, accommodating staff and are so happy Richard and Brian were able to assist you! Please stop by the office or give us a call if you need anything. ",
"replyDate": "2023-09-04T15:15:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2ba0c2e2-c680-4f74-9e8e-b9b8b18378b3",
"author": "Leslie Frost",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWalJuthQ0kbslhm6CNkaxfCvirIW2Vj5MpTUR2U7Y1NT4VeyQJ=s64-c-rp-mo-br100",
"rating": 5,
"text": "great customer service from richard and brian.",
"date": "2023-04-06T16:28:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Leslie! We pride ourselves on having a friendly, accommodating staff and are so happy Richard and Brian were able to assist you! Let us know if you have questions at 888-storage.",
"replyDate": "2023-09-04T15:15:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "88cc1d34-a618-43c9-bf89-7008f5f694ab",
"author": "Sierra Wilson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXUUOXHeYu9IeoF_dMdJlii-64Z4WIbrexcpIP7pPPXS9nDtQpq=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-31T00:30:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team works hard to keep our facility clean! Thanks for noticing!",
"replyDate": "2023-09-04T15:15:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dc81dd78-d9fd-46ae-ae4d-a55059364d2b",
"author": "Taylor Dwyer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVMXYzUpATpE-mWwZCNrOL6FF6cCyAKTs7FcZZmohm_cHccz492=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-03-30T21:27:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Taylor. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2023-09-04T15:15:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "663fe0b8-2d49-47e1-87d1-02cac9ec0740",
"author": "Bobbi Bone",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUyweM74QZFcJLCIlFBhlWrEBJ72DM9bZEptosnWf3VTXeU2sFc=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-03-29T20:07:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Bobbi. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2023-09-04T15:15:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8f82b509-8d29-4d2c-97e1-12bf65948a3a",
"author": "Rochella H",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV7YCMIKbR5n_U8eUzvyfuMheq-WoRMiJPZSlhhOIVQ3OW0AHzQew=s64-c-rp-mo-br100",
"rating": 5,
"text": "Storage space was very affordable, LOT More space than I expected sothat’s a plus && the two sweet guys Richard and Brian was just the icing on the cake no lie best storage place in town get there",
"date": "2023-03-29T19:16:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Rochella! We pride ourselves on having a friendly, accommodating staff and are so happy Richard and Brian were able to assist you! Call us at 888-storage whenever you need us.",
"replyDate": "2023-09-04T15:15:00.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "798cca52-6833-4a2b-b230-0d010928b4aa",
"author": "Jessica Burton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUyAIqxVG6ub1GUoUkxuC5H4kGtOfvbIDG9ZioSOIz7OfV9gAvn2w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-28T16:25:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Jessica, thank you for your positive rating! Please stop by our office or call us at (217) 405-4397 if you have any questions.",
"replyDate": "2023-09-04T15:15:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3011d3a8-04e6-4d98-a1ab-76444f06b19c",
"author": "Melissa Drobnak",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVn45ODxr-7t182Xw9j2sqnNdRShhBxbh_sLDToFPyGMqVIjCYnNA=s64-c-rp-mo-br100",
"rating": 5,
"text": "We were impressed from beginning to end with all the customer service, especially from Pam and Brian. Brian went out of his way to help me with every step of the process. Way to go, team! It is so nice to find professional and kind service.",
"date": "2023-03-24T22:05:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Melissa! We're committed to providing excellent customer service. We're glad Brian went out of his way to help you with every step of the process. Don't hesitate to reach out at 888-STORAGE if you need anything! ",
"replyDate": "2023-09-04T15:15:00.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "33b1f870-e7ed-4376-9367-965d6e1a1ad8",
"author": "Angela Patton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXuN2IJxPVkJD-AzJRj_y1AmeustHXR8XmwpkEnbYWD4TVAiHo=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-23T17:04:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating Angela! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2023-09-04T15:15:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "368f969a-cc1b-4b31-a4be-0d4d5761f490",
"author": "Josh",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIDEntqsVCFV2OwFpMCqWnYgoqA5zZHXHQ9dKXOMzDRv7Msfw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-03-21T19:04:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team works hard to keep our facility clean! Thanks for noticing!",
"replyDate": "2023-09-04T15:15:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5ba1050f-75b2-4b40-904d-4c7b0b433701",
"author": "Amy Schiff",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVEsj0iCa8EnEFVwCHNVgdE3fw_0TzbxKsETc00p-keUK8Zmy8=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-21T18:49:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Amy. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2023-09-04T15:15:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "47846357-337f-4bf5-b899-afa03884ca06",
"author": "Brian Trentham",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKtzq1fkmtG1F7hq7Ydo_M_JLiY2EJENITAHvCjaDl7Icy4oQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-20T21:22:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Brian, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2023-09-04T15:15:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ad7a359a-b9c3-4dd7-a414-27ffcb185f51",
"author": "Cee Jay",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLzyfxNRIf-Vc4NU-okx2dF4Erx1_rYVG8_io1HGBKy9TunzGHM=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-03-14T16:30:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Cee! Don't hesitate to reach out if you need anything!",
"replyDate": "2023-09-04T15:15:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "03b919fd-5be7-4932-b37d-77913aff8687",
"author": "Pamela Ford",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLmNm83J-bGC1V0eQ890tSMPM60UAzek9BQ3BZnnYtnpCAh7w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian is great!",
"date": "2023-03-13T21:05:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Pamela. Thank you for the review. We're so glad Brian could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-09-04T15:15:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "649e606c-50b9-4e8f-9ad8-c669cf83bc7b",
"author": "Symone Rogers",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVWj7J73WcXHyvhVMxLU3DoRILuvYpHd3Pt61nOAdZK2D5jfjG_=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-10T17:55:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Symone, thank you for your positive rating! Please stop by our office or call us at (217) 405-4397 if you have any questions.",
"replyDate": "2023-09-04T15:15:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9c8a1c06-b62f-4cfa-a7fe-2bf56b770704",
"author": "Sheree Adams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIBNtB9okgpwJIOHmj2ciDR5y6-R-7bZ0nXfxRB59H1hx9hhA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Richard is the best!!! Very good customer service",
"date": "2023-03-07T11:54:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Sheree. Thank you for the review. We're so glad Richard could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-09-04T15:15:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0fb2a710-b0fa-4028-91e4-fb40ba07d30a",
"author": "Kevin Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV3w2VJWN4O4wElHLXN-lt8tYHUZAD2qcugFarYVWgbOVL7zami=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brain was very helpful and assisted me with my unite",
"date": "2023-03-02T22:01:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Kevin. Thank you for the review. We're so glad Brian could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-09-04T15:15:05.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d2bd29a4-c194-4c08-8787-2c5abeb44b23",
"author": "Robert Adams",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUwYzMpS85iCOgYBpmswdPFx5FUAdL2Pffr1NLExPfmKnTqJgBLwg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-02T16:31:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the great rating, Robert! We're happy we could meet your self-storage needs.",
"replyDate": "2023-09-04T15:15:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "66f91c7b-1ddf-499d-a88f-1559eebf1334",
"author": "Jake Starkey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLD5VAKVjnFiq3plS4_712R9TMb6kclPSv_IJVMO9JntQ3OTQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-01T20:37:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Fourtires3rims! If you need any assistance the future feel free to stop by or call us at (217) 405-4397.",
"replyDate": "2023-09-04T15:15:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "535260d7-f013-4b7f-a05c-078263987094",
"author": "Eva Stephen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVVU0n4HYeCAhvW3DsFvenic3KA2WxtA1EPOIA51xNVIHHK0_GF=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-01T18:14:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Eva, we are so happy you had a 5-star experience with Extra Space. Thank you for taking the time to leave us such a nice rating. ",
"replyDate": "2023-09-04T15:15:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ddd5f9b9-edcf-4546-bbbe-664b5a485320",
"author": "Matthew Stone",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIcfpKdjRbdsOMA-rifbv92ho42ovhUZ7AGDkF1GoPn_4Oehw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-01T18:06:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Matthew! Call us at (217) 405-4397 if you have any questions or need assistance with your rental. ",
"replyDate": "2023-09-04T15:15:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e6c9375c-5520-4fb8-a891-2fa887b53778",
"author": "Barbara Karr",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUEzKyvtZomCXF4xxID_lKVzDoiDdnGxUdJGiq4GoQGy6Qm1TM=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-01T18:05:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Barbara! We are so happy you had a great experience with Extra Space. ",
"replyDate": "2023-09-04T15:15:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "977e211e-342d-4487-9e14-f05a783f49be",
"author": "Matt Trail",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVwfU3h8T0gm11jj883HSYmT7b_KyHkn4QXTDl-RyemmxHbV5hz=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-02-25T18:06:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Matt! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2023-09-04T15:15:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2cc555ae-7136-423b-b8eb-8a6c45485396",
"author": "KASEY CAINE (Kasey)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUtw42R9hngKhD-gcBIHH8iNWSree9qITaNpuafLiCKViGYwpuvsA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great customer service and a great help in getting the thing in order 👍. Helped expand how everything works. Easy to find. Great recommendations. 👍",
"date": "2023-02-19T09:20:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Kasey! We're committed to providing excellent customer service. As always stop by the office or call us at 888-storage if you need anything.
",
"replyDate": "2023-09-04T15:15:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a55200d1-3a8b-47e2-a4ad-dfdeeb64b9b3",
"author": "Michelle",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW7ROtI_CLpWAt3kIxyP9tGbzKIFZKXu7d_JG8Ov-TtWP1Os4US=s64-c-rp-mo-br100",
"rating": 5,
"text": "Good price and clean unit. Friendly and helpful staff!",
"date": "2023-02-16T19:55:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jamie, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! We pride ourselves on having a professional and polite staff, so we are thrilled to hear that you had such a positive experience renting with us! Please stop by the office or contact us at 888-storage if you have any questions!
",
"replyDate": "2023-09-04T15:15:05.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "77b1ee03-a07c-4712-acda-75ff2ccae7d5",
"author": "Erik Pelikant",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKJKObtBQyyBWcf8yQvhxkZ72l4qlaeW5igGhJ48VuquKsK3A=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Brian and Richard were very nice and helpful.",
"date": "2023-02-15T19:35:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Erik! We pride ourselves on having a friendly, accommodating staff and are so happy Brian and Richard were able to assist you! Call us at 888-storage whenever you need us.",
"replyDate": "2023-09-04T15:15:05.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
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"author": "Tim Mobley",
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"rating": 5,
"text": "Friendly and well managed. Brian and Richard were knowledgeable and really helped out.",
"date": "2023-02-14T15:54:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Tim. We're glad Brian and Richard were able to help you out! Our team is here to serve you, so give us a call at (217) 405-4397 if you need any future assistance.
",
"replyDate": "2023-09-04T15:15:05.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "484cc07e-3180-4e69-9893-315fad0bfb93",
"author": "Tabitha Jackson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX5xrYSdzKf9-rbuQptlaCTt7U4dcV8n4FrVWrBK6jyiYMAXQ-xOA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very helpful found unit right away and found the most awesome deal since I have to move literally in 18days so it’s definitely saving me money indeed ❤️❤️❤️❤️",
"date": "2023-02-11T20:50:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Blubottom91. We're glad our team was able to help! Our team is here to serve you, so give us a call at (217) 405-4397 if you need any future assistance.
",
"replyDate": "2023-09-04T15:15:05.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
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"author": "Brandon Howe",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXYfIdtf6E3LQvYJVPU2ELJO-dILGoTuRDOglyuiZZMbu6xZNmw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-02-11T00:23:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Brandon. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2023-09-04T15:15:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Jill Wakeley",
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"rating": 5,
"text": "",
"date": "2023-02-10T18:12:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Jill! We're so glad we were able to meet your storage needs. ",
"replyDate": "2023-09-04T15:15:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Tammy Horton",
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"rating": 5,
"text": "",
"date": "2023-01-27T20:49:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Tammy, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2023-09-04T15:15:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Angel K",
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"rating": 5,
"text": "",
"date": "2023-01-27T20:47:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Angel! We are grateful for customers like you. ",
"replyDate": "2023-09-04T15:15:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "092b4589-a8fe-4f6f-80dd-99974f23cd09",
"author": "M3 Habib",
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"rating": 5,
"text": "",
"date": "2023-01-26T20:25:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Pini! We are so happy you had a 5-star experience with Extra Space. Don't hesitate to give us a call at (217) 405-4397 if you ever need any help with your rental. ",
"replyDate": "2023-09-04T15:15:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Liz Jinks",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUeTZHa_y8q4jDz8AEU813LvhgCKwccEgjWQTB-ogfLawEv2BmdpQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-01-26T19:47:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Liz! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2023-09-04T15:15:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "83147705-2053-41bc-942f-96ea928efef5",
"author": "Lisa Grumish",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIgUyjDwmJ1hLLDAK-tgaFj3KjUGL29xc4S45gvE7Tt5Yup_A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-01-25T18:27:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Lisa! Don't hesitate to reach out to us at (217) 405-4397 if you ever need any assistance. ",
"replyDate": "2023-09-04T15:16:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Mike Mitchell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLAn5HuLX4DBgZ5oPRf_Df9XLcGjVdbDy5sTM0H2f5CkbqHyw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-01-10T17:59:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Mike! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2023-09-04T15:16:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Megan England",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXXfog4Byt7v1-0-z6jaNIHv30Fk9ruqLVEjQCC3V04Vp5G5j6a=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-01-06T19:27:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Megan! Don't hesitate to reach out to us at (217) 405-4397 if you ever need any assistance. ",
"replyDate": "2023-09-04T15:16:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "86e3673d-00ea-4e9a-baa6-a598bf57ee8c",
"author": "Dawn Neal",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLNuQhAtzs1CpuvzVNyGA-Jd4MJBaF8KlmBV5nSnkagO4EU1Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service. I had a great experience working with Brian to get my storage unit. Competitive pricing. The storage unit is clean and secure.",
"date": "2023-01-04T19:38:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Dawn! We work hard to keep our facilities safe and clean for our customers. We're happy to hear that Brian was helpful during the rental process. Call us at 888-storage whenever you need us.",
"replyDate": "2023-09-04T15:16:04.000Z",
"tags": [
"cleanliness",
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],
"sentiment": "positive"
},
{
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"author": "Ashli Goodling",
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"rating": 5,
"text": "",
"date": "2023-01-03T20:26:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Ashli. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2023-09-04T15:16:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Molly Harmon",
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"rating": 5,
"text": "",
"date": "2022-12-28T17:20:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Molly! We're so glad we were able to meet your storage needs. ",
"replyDate": "2023-09-04T15:16:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Isaac Moore",
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"rating": 5,
"text": "",
"date": "2022-12-27T23:45:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Isaac, thank you for your positive rating! Please stop by our office or call us at (217) 405-4397 if you have any questions.",
"replyDate": "2023-09-04T15:16:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "81906eb7-5c74-40d1-9a7b-f9745c0311a6",
"author": "busjockey1",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVRJaz8PFYP-0OfNK-bxNlrC____nh27h7Yxh0IRJ-u7OsgvkUC5Q=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-12-20T00:04:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Busjockey1. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2023-09-04T15:16:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9be8f025-262a-4d6a-83ab-e62f76ca2e2d",
"author": "Maggie Uphoff",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUemK70xy6wOFk9bv9L6FjEPGd8QH2IK-in7Wh2D5_4h5FUiOk=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super customer service! Brian was helpful and made sure I was all set to go as soon as I showed up.",
"date": "2022-12-19T20:35:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Maggie, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Brian! Please stop by the office or contact us at 888-storage if you have any questions! ",
"replyDate": "2023-09-04T15:16:04.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d2eb2bf2-f3b7-4a7a-a6b3-9b91978eba39",
"author": "Lynn Doolen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLhXWmpyPWS7lJ-z-v1eCi9PCUfwD1i_rkzk4y0lDqTFgqEIQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very easy to talk with.",
"date": "2022-12-14T20:53:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Lynn! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please stop by the office or contact us at 888-storage if you have any questions! ",
"replyDate": "2023-09-04T15:16:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6284d22b-8cb5-4e99-8e81-843e99db83e9",
"author": "Maximo Flores",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJnEKH-5buYAkEUR0RsN5xq3Mmb1FaY9weZgfUeqaZdjTXRPg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-12-10T19:42:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Maximo, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2023-09-04T15:16:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Qian Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL-6KzwnvAiM1tynDTbTSN28sslr0Rsgqdlz1T10RL99tRwfw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-12-10T19:42:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Qian! We are grateful for customers like you. ",
"replyDate": "2023-09-04T15:16:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6aaecd69-0b46-4ce4-b7ee-0ebc91926ebf",
"author": "Maxelita Flores",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLzSFdoQT8dOxs0WEZa_sekUQ9anxyEvWYoF6ySi3D6m1AyoSE=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-12-10T19:40:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive rating, Maxelita. Please call (217) 405-4397 if you have any questions.",
"replyDate": "2023-09-04T15:16:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "66e9a93e-7d44-436d-a665-67dc1efecffd",
"author": "Robin Spalding",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIlIgmbdvUO7JVMoJRJmer7FggJcbnsuHWIgqCjQe5UBr2oWg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-12-08T19:47:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5 - star rating Robin! We are so happy you had a great experience. If you ever need anything feel free to call us at (217) 405-4397.",
"replyDate": "2023-09-04T15:16:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8f84275b-3f0c-4297-9c2e-5595b81256bc",
"author": "Oscar Rivera",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUfyZwkFyGx8FcHFNIjyQq6WjRArdWPdrB1ZHpWYQ7XxYAM1ik=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-12-08T18:36:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Oscar! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2023-09-04T15:16:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "734ee99c-d395-4973-a59d-a4814ed8c580",
"author": "Brandon Arnold",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWSKvAb0QH-khobMtVb4ABkYz7oOixgquUNgOU6_fE8gvDpovkt=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-12-07T16:45:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Brandon! We're so glad we were able to meet your storage needs. ",
"replyDate": "2023-09-04T15:16:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Kendall Surratt",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI8di8lgOXELskD6DGUBTWlfGUKJICCIcuPskgXB9f9ovXDSg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-12-07T15:54:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Kendall! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2023-09-04T15:16:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6b1db6e9-bfa3-4fc8-a6e3-ee8d7e7cbe23",
"author": "Antwoyne Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLJdil0IAHyLmrkIUCs1N5WEAZckwRf5XBX2ay73Cq7Q-CQnw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-11-26T20:48:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Antwoyne! Thank you for being an Extra Space Storage customer. ",
"replyDate": "2023-09-04T15:16:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a2a71258-c311-46fd-9849-5da15d15589a",
"author": "miya horn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI6fYo7dRwkiSNfbbpBMqfimB3PznJERxM2qItb4MUuVfMO6A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-11-25T17:35:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Miya! Stop by our office or give us a call at (217) 405-4397 if you need assistance or have any questions. ",
"replyDate": "2023-09-04T15:16:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Dave Sandberg",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL7Qu5wkr5TBFXSpPMSv9wzorpUfCN2-yV0yWdJBmcFUXpt3w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful staff, nice, well maintained facility, great rates. Great deal for a nice space.",
"date": "2022-11-24T15:48:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Dave! We know our customers value well-kept facilities and helpful staff so we do our best to provide that! Don't hesitate to stop by the office or contact us at (217) 405-4397 if you need anything.",
"replyDate": "2023-09-04T15:16:04.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
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"author": "darren hurs",
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"rating": 5,
"text": "Great guys and Great Service",
"date": "2022-11-22T19:47:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Darren, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (217) 405-4397 or stop by the office if you need anything!
",
"replyDate": "2023-09-04T15:16:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Wesley Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJTyiQIES_xMVLNQ6PNpr2v4ZkGQ1RMGuB8A-pyPxpRk3AN2w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-11-21T23:00:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Wesley. Call us at (217) 405-4397 if you have any questions or need assistance with your rental! ",
"replyDate": "2023-09-04T15:16:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4b651eb0-d49c-4270-ae23-b9ac0e14cf2c",
"author": "Cheryl Colmenares",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ1tUBpZHLIwB8W_Y1-aeAaLRi8t3OQDOYqzKh8VMNHeyBMNQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-11-09T17:53:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Cheryl! We are so happy you had a 5-star experience with Extra Space. Don't hesitate to give us a call at (217) 405-4397 if you ever need any help with your rental. ",
"replyDate": "2023-09-04T15:16:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4037e99a-66c4-41bf-8b17-fae88a9e3308",
"author": "Violet Turnbo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXR31C8C8CnJZpjyoWcP03lixZJGcuXQzwmO13e7t2mQRsPWTkc=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-11-07T19:40:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Violet! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2023-09-04T15:16:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "571f87a1-9b6f-419a-9bce-53820a68fd41",
"author": "David Kettlestrings",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL_mu5SMg0n_dEocXba9WXyk669xXHJ5wLWFUPtQsTW7rEgTw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-11-05T18:53:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, David! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (217) 405-4397 if you ever need anything.",
"replyDate": "2023-09-04T15:16:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d1943316-da81-474d-bd0c-dae717ad7857",
"author": "Kristine Evanson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKs3KCdK8jitfX9AbQDuI_9oUS7d7uw8p222Eyz5h5vSQENlg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Richard was so friendly, helpful and knowledgeable! He made the process quick and easy. Excellent customer service.",
"date": "2022-11-03T21:24:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Kristine, thank you for your positive rating! We're glad Richard was friendly, helpful, and knowledgeable to work with. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2023-09-04T15:16:07.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "de1fc088-9285-4990-86e3-81b980a21a71",
"author": "S Birch",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJvvaB7BzQ3cERSPiAp9giIchM8ovI0qrKxDMfUCAAnz9CRrw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-11-03T15:22:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, S! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2023-09-04T15:16:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4ed3bae4-3d7e-4469-98c3-80731b52a257",
"author": "C R",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKASelBJAMjWQup7nEwCzkhQa95YYHxonQ_cwCfUgwoNRh_3w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-11-02T15:23:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive rating C! We are so glad you trust Extra Space with your belongings. If you need any assistance in the future please do not hesitate to reach out at (217) 405-4397. ",
"replyDate": "2023-09-04T15:16:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "51072ed7-2600-41c5-8555-6ac82a69c7c2",
"author": "Tia Butler",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUBRP9vQTFVtvEdNTs1x9ekipbhfGbRWOgOLJEk-RyAJgZZsrIdjg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service and assistance with obtaining my storage unit!",
"date": "2022-10-17T18:22:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Tia! We're committed to providing excellent customer service. Let us know if you have questions at 888-storage!",
"replyDate": "2023-09-04T15:16:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "206b560e-3ded-4da5-a141-64bbe6a1728f",
"author": "Jon B",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJCqtMYuMwMfZdCRAxGhewrggfuTM5zJaE8AzX0fzLI5p0tOg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian was very professional",
"date": "2022-10-15T19:24:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Madison. Thank you so much for the positive review. We're glad Brian was so professional. If you ever need anything don't hesitate to give us a call at 888-storage or stop by the facility!",
"replyDate": "2023-09-04T15:16:07.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "55084795-8687-4d79-aee9-e6500453b1fe",
"author": "Tyra Browning",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVrjL30yeuVWjaDV9gp9O7mNelkZysDYvyadxI0si5wVlq-ok6YFw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Bryan was wonderful.",
"date": "2022-10-15T19:23:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the great review, Tyra! It's great to know that Bryan provided a wonderful experience. Call us at 888-storage whenever you need us!",
"replyDate": "2023-09-04T15:16:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "abe87b90-d3c1-48dd-9f86-20d950017fa4",
"author": "Misty Browning",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocImWn7FVmvDUjDhCZQCufNnW7wZ7uYwmjT8pVdS74sx06kR6w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-10-07T16:17:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Misty, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-09-04T15:16:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "39bbb8d7-7068-49d7-ab1f-76e3930bd07d",
"author": "Leslie Dixon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUPVWUXa3NTBtZXM4-W7i8BGiiC82caGQW_1Qby3Ujp71N87ivg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Professional and attentive! Management is on point and keeps the property clean! 👌",
"date": "2022-10-07T16:05:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Leslie. We're glad our team was professional, attentive, and great at maintaining our property in clean condition! Our team is here to serve you, so give us a call at (217) 405-4397 if you need any future assistance.",
"replyDate": "2023-09-04T15:16:07.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "e858cd36-136d-4c89-876b-9eebd4c009e6",
"author": "Oesten Nelson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXT38WBultBF5M3q4m3l3EBBDebkAuxhtCkKfQZ2VX-Ae-xmKU7xw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great units, great help and communication with Brian and Richard, Brian even helped with getting it closed out same day to help us save money",
"date": "2022-10-05T22:12:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Oesten. We're glad Brian and Richard were able to help! Our team is here to serve you, so give us a call at (217) 405-4397 if you need any future assistance.",
"replyDate": "2023-09-04T15:16:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c25a9820-8b6a-4bd0-af9b-cacf6f42b8a8",
"author": "Elaine Huang",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXX4NFESul1vlYcZpIaCNpstd9WohlUXF_MotGp1ZQrttXSwbFP=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-10-05T21:45:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Elaine. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2023-09-04T15:16:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3bf2294b-6e54-4d57-887b-e151c42a664f",
"author": "Randolph",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWWzRS0Uyro7Uj2Zk3OwAenRUq-T4v8dbgMzJ1UUexcC26-x9A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-10-05T21:33:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Randolph. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2023-09-04T15:16:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e8c428b9-a012-4b1c-ae5d-f41bdeac0c79",
"author": "Yuxiao Dong",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUaa7qW38NBCKOcj8ISwhiJlS-A7yZkWGvx7WC-_XkhOk8OrMeI=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-10-05T21:32:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Yuxiao! We are grateful for customers like you.",
"replyDate": "2023-09-04T15:16:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bebbbce6-a84c-48d4-8fa2-740f2e40f238",
"author": "Uthira Mohan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWi1aOFuiiGtc75azm06IodBtzBjp1G9WGZVbJzc_s0-ygD-u9qEQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Staff are friendly and helpful",
"date": "2022-09-17T21:08:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Uthira! We're glad our team is friendly and helpful. As always stop by the office or call us on 888-storage if you need anything.",
"replyDate": "2023-09-04T15:16:07.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "bea080e1-9f36-46d0-af65-c10964d6b7c9",
"author": "Jon “jonnyboy”",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ8xLkftXsrzvreMG-SObMhrUFJSm51WAHfREJBu-ZWD0m5bw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super easy to get started and maintain. Great location. Units seam oversized! Love the experience and the unit I rented.",
"date": "2022-09-16T21:46:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Jon! We're happy we were able to provide a smooth rental experience. Stop by our office if you need anything in the future!",
"replyDate": "2023-09-04T15:16:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "540826d9-f538-427d-9e16-b67a4caf7e25",
"author": "stuart candlin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKyj8CIa6HEd6RtFUPWZEVif-HJFS6g5SoSIw7ugSp0u88oKQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-09-14T20:32:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Stuart! We are so happy you had a 5-star experience with Extra Space. Don't hesitate to give us a call at (217) 405-4397 if you ever need any help with your rental.",
"replyDate": "2023-09-04T15:16:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "216737a9-b692-4279-81d9-afb5cbd02880",
"author": "Debbie Skinner",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLm1i9t3VZzA8kQWa4YzTRsitcFqKUxHXHG-owMyHzgy_j1UyY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great friendly staff! Brian was helpful and professional! 5 stars",
"date": "2022-09-12T21:33:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind review, Debbie. We're happy to know Brian was helpful, friendly, and as professional as can be! Our team is here to serve you, so give us a call at (217) 405-4397 if you need any future assistance.",
"replyDate": "2023-09-04T15:16:10.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5cea169d-9970-43fe-ae35-06d3540c3fb7",
"author": "Gabriel Burks",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXF0iNm9QHHXT8VGBchNQjulf1djSxt311RvjkUlJSPLObBqUns=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-09-12T19:38:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Gabriel! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2023-09-04T15:16:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "aae58507-3bc9-4efc-abc2-a01d996c846c",
"author": "Tamara Porter",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIw5QcBzf6dwjucCwrJiDjmbMbsix1PaL57DEyZIWJLNonHJw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Omgosh, Brian is beyond nice and helpful. He worked by himself today and helped us with something that may have been a tedious and annoying process (lost keys, lock cut, rate questions and adjustments) like it was no big deal. Really appreciate his approach, attitude and helpfulness.",
"date": "2022-09-12T19:22:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Tamara, thank you for your review. We're glad Brian is beyond nice and helpful. Stop by our office if you need anything in the future!",
"replyDate": "2023-09-04T15:16:10.000Z",
"tags": [
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "3b490966-d3b0-4d95-b45d-e74752e454d0",
"author": "Lily Sharn",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVCbqNZqE4aLsqkNH2t1endsGvWWXXq63c_KvwePIZAzLxMqqtN=s64-c-rp-mo-br100",
"rating": 5,
"text": "👍🏻",
"date": "2022-09-10T13:53:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Lily. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-09-04T15:16:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9b0e0f9b-9129-49cb-92f6-a4ad29712156",
"author": "Kellen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUTC9OMSdumW9Jvq_Mv1v-2yGg8rdLCJE8s7XAW6lbbw-64ftA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-09-09T18:04:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Kellen! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (217) 405-4397 if you ever need anything.",
"replyDate": "2023-09-04T15:16:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "382161bc-a213-40a0-b7ff-989ef7809fcc",
"author": "Juan Medina",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIUWW4EX6PDTnEQADtEo5sGqHOGX1tKd1eDb1LhvlMuj7gj3w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Richard and Brian are awesome. They are very professional and were very helpful while I was working the site. Definitely recommend this site to all.",
"date": "2022-09-08T21:03:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Juan! We pride ourselves on having a friendly, accommodating staff and are so happy Richard and Brian were able to assist you! If there is anything we can do for you, please let us know at 888-storage.",
"replyDate": "2023-09-04T15:16:10.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1468ac9d-7e34-4014-bd06-eb2ba8aa67e9",
"author": "River Wang",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXAV7wLXmzyV48HHKIpCRkOet66P4Q3NBs7v7smLt_rntjUL50M=s64-c-rp-mo-br100",
"rating": 5,
"text": "Had a great experience here. 100% will come back for storage！",
"date": "2022-09-06T16:47:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Jing. Thank you so much for the positive review, it means a lot to our team! If you have any questions feel free to stop by or give us a call at (217) 405-4397.",
"replyDate": "2023-09-04T15:16:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "52ee9b31-0d61-4efe-8200-1bc29345be15",
"author": "Ravi Kethe",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKRvvNX7fGQ-oXQHluftC1g6odMnvjsxQRB9KlfJI9lXYAGJB8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian walked me through the storage spaces and help me to finalize space. He’s very friendly and supportive and understood my requirement. Thank you Brian!",
"date": "2022-09-02T15:38:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Ravi. We're glad Brian was helpful and friendly! Our team is here to serve you, so give us a call at (217) 405-4397 if you need any future assistance.",
"replyDate": "2023-09-04T15:16:10.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "29297ec6-502d-4742-a10d-833ba8f6b4c0",
"author": "William Freres",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLaqAkQtSeUz25VhfWWZERjGoguzmf5-lwxxYjVR1rWuM3Gzg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian was EXTREMELY helpful from the very first phone call right through the signing of the contract. He is personal, knowledgeable, and a wonderful representative of Extra Space Storage. On the second day when we looked at additional units we met Richard, who was also extremely helpful in assisting with our needs. Brian and Richard are truly an asset to the company. Regarding the facility itself, it seems to be very clean and well kept. Thank you Brian and Richard for the EXCELLENT customer service.",
"date": "2022-08-30T21:27:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi William. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Brian and Richard! Our team is here to make sure you have a great experience while storing. Let us know if we can do anything else for you by emailing us at customerservice@extraspace.com.",
"replyDate": "2022-09-04T15:16:10.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "55dc3fb1-ab68-458e-8b6b-c47fa71f0ca3",
"author": "Aimee Doman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJZkjzBLlLIMj4yb5Rn-JGaaYO-TLRrpoY-diumf8HA2KQ6Wg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-08-24T14:58:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Aimee! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-09-04T15:16:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "aaad9be6-6ceb-4b56-a5ac-af28c8a79bbc",
"author": "Allen Baines",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWj6tP6sH7q-lqeya3SD3fknMP0yxnn6vgCqF9XHU1LNPT5JXTf=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great deal first month free ! Richard was nice helpful",
"date": "2022-08-12T21:44:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the great rating, Allen. We're glad Richard was nice and helpful to work with! Our team is here to serve you, so give us a call at (217) 405-4397 if you need any future assistance.",
"replyDate": "2022-09-04T15:16:10.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "2904baec-8b1c-491a-bc32-f5a4edc420f9",
"author": "Paige Crippin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ5zFE_PDmSmwooGtgll77ARB3nwlFGUayFvNIv5I8laC-RZg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Did a great job staying in touch about any issues and answering any questions.! Highly recommend !",
"date": "2022-08-12T21:42:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the perfect rating, Paige. We're glad our team was efficient and helpful! Our team is here to serve you, so give us a call at (217) 405-4397 if you need any future assistance.",
"replyDate": "2022-09-04T15:16:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0e1e1428-a365-49b8-8044-e7390d1b8947",
"author": "cass marino (cassie)",
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"rating": 5,
"text": "- Patrica Hunt",
"date": "2022-08-10T16:59:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Cass, Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (217) 405-4397 or stop by the facility!",
"replyDate": "2022-09-04T15:16:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Clayton Overstreet",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXFUnlHeV6thumzqoafvNIfD5p9cHeV1ed556hLqHupQe7RQsm-=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-08-10T14:12:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Clayton! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-09-04T15:16:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Leo Alexander III",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVvR2QPAZdVEBqWBt_Hya2L1J19lDrv9P0DjDmnAe14Dfzb1eI=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-08-09T17:05:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Leo, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-09-04T15:16:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f9d59d7f-7d35-476e-a973-89f7d7c44841",
"author": "Luciano Tecle",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL8tj7H2PRRf_svn88kubZeBEFzRsvfiWGAOazHdBHCp-nrvg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I highly recommend using Extra Space Storage. Brian was great, he was very helpful and gave me the best deal. The space is great and price is reasonable. Also, no long term contract.",
"date": "2022-08-08T18:39:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Luciano. Thank you for the 5-star review! We're so happy Brian could help. Call us at 888-storage if you have any questions or need assistance with your rental.",
"replyDate": "2022-09-04T15:16:10.000Z",
"tags": [
"staff",
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],
"sentiment": "positive"
},
{
"id": "3a42ca9b-0845-4244-bf80-98ebe8fd2e08",
"author": "Danny Vanvliet",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIHwD1wXrJdk_d4K-qTKvEnhyEUXT17SawElC3YMVLjsLCtKw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-08-08T16:00:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Danny. We're glad we were able to assist you with your storage needs.",
"replyDate": "2022-09-04T15:16:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7a1c40b0-e3b7-4dde-878c-e97240b40076",
"author": "Andrea Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKPualSJBWds0eK4__6iLoYjuEr2vZgCWTZJRIj1CFY2vRtHw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience!!",
"date": "2022-08-08T15:28:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Andrea, thanks so much for your review! We are thrilled to hear your experience was great. Stop by our office if you need assistance or have any questions.",
"replyDate": "2022-09-04T15:16:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "de0c4637-585a-4909-8aa9-8eedb9320456",
"author": "Ana Dimitrova",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLtFnxJaHCkUk2VtOxF_8RlTckoqJUKoPz9jWpD-odWSksdO480=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-08-06T15:58:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Ana! We're so glad we were able to meet your storage needs.",
"replyDate": "2022-09-04T15:16:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "74619631-fe21-43ef-9a8d-75c15f765c2c",
"author": "Rebekah Bambenek",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKkqRfrv2jxyfCZXn2eJ36a70NFz3t-gTiW9RML3p8HmJOsKQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-08-06T15:06:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Rebekah, thank you for your positive rating! Please stop by our office or call us at (217) 405-4397 if you have any questions.",
"replyDate": "2022-09-04T15:16:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1e149e07-e092-4770-b9c8-e43275f714b5",
"author": "Sophie Gire",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWyr3X8f62DzUVhGCSQNlMx3qRqUQzsmhFIV_qRk28ZXEgdYrhf=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super easy to get everything I needed while moving out of my apartment at a price that didn't kill me! Would absolutely store here again.",
"date": "2022-07-31T16:16:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Sophie! We're happy we were able to provide a smooth rental experience. If you need anything in the future, feel free to stop by or call us at 888-storage!",
"replyDate": "2022-09-04T15:16:15.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "1ce99c33-272d-4a9c-90b2-70d8d1b72352",
"author": "Pedro S",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU8wE5Bb7o-z0e0_tp-oWaLUS46fHoDO-8G1jJYDvYVQXs2pnak=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-07-26T18:13:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your 5-star review, Pedro. We are happy you had a great experience. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-09-04T15:16:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1bc1f66a-3c8f-4767-9801-f86fe355ce1a",
"author": "Kolton Reeves",
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"rating": 5,
"text": "helped me out get my stuff in the storage, great place!",
"date": "2022-07-20T20:17:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kolton!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (217) 405-4397 or stop by the facility!",
"replyDate": "2022-09-04T15:16:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b6be4240-27b7-46d5-847c-fa20d874ae72",
"author": "Alejandro Delgado",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK16E1Lq93gEO6xbauWC-cQQMNWjpIWjjeIlV99XQwIzgQaZA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super helpful! Had some tech issues but not their fault and got it fixed right away!",
"date": "2022-07-16T21:26:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Alejandro ! Thanks for the positive review, it means a lot to our team. Please call (217) 405-4397 if you have any questions about your rental.",
"replyDate": "2022-09-04T15:16:15.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
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"author": "Ash McCreary",
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"rating": 5,
"text": "",
"date": "2022-07-16T21:15:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Ashlyn! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-09-04T15:16:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Andy Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW29tjhPK6TLXG7br5gTFrXHYocG6In3CK0jJn4BfdpJMnA1K7U=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-07-16T20:00:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Andrew. We're glad we were able to assist you with your storage needs.",
"replyDate": "2022-09-04T15:16:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1763bc31-e05a-4a97-8584-de9416508c34",
"author": "Hailey Hamm",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV4mDh7ifGl-GhUSlxdF8FanxyeutMHcfkpxdLinnUrnhPypYc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian & staff at extra space storage are extremely helpful and make sure to keep you updated on any deals going on, upcoming payment dates, if you ever miss a payment and more! You can trust your items are in good hands and that communication will not be a problem. Thanks again!",
"date": "2022-07-16T17:42:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Hailey, thank you for your review. We're glad Brian and our team are extremely helpful and make sure to keep you updated on any deals going on, upcoming payment dates if you ever miss a payment, and more! Don’t hesitate to stop by the office if you need anything.",
"replyDate": "2022-09-04T15:16:15.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "260f6d2e-1895-488f-a387-dba525e465fc",
"author": "Rex Zhou",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJECdeEh6lKakoCGqT3X9XgdLGkDknZXzlKjm9BntB1IgnQhg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-07-11T23:06:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Rex! We're so glad we were able to meet your storage needs.",
"replyDate": "2022-09-04T15:16:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "de224a92-6ec6-40f1-85de-2e60d64c9d93",
"author": "Dan W.",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKAy9u0Q5VXvAggdDzQxfPU_Z_9zRuwxOFUXK-fl5yAPOV92g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-07-11T22:42:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Dan, thank you for your positive rating! Please stop by our office or call us at (217) 405-4397 if you have any questions.",
"replyDate": "2022-09-04T15:16:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8636dbe7-967e-4101-9633-82650b3bd27e",
"author": "Hao Quan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIOOLuQ1kjFIkrtivTNxWKQISahbWf5Z_CQRGIjeqzg_OfOEw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-07-11T22:37:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Hao! Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-09-04T15:16:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "996262a8-6e3a-419a-ab56-87aeae1d6980",
"author": "Laura R",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKrA14T_9hJwA4518jH0Q1n7ooNQqm_KXSpc0PFUfLLxoohng=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-07-01T21:33:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Laura. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2022-09-04T15:16:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "89e845d4-a902-4b2d-b427-4752cec11db4",
"author": "Emilee Odendaal",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWvPKe9TqZR0SOdFAr6QNzgKdQ6NyRJwjCqm-xt8U-VDZag_lhA3g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-07-01T21:16:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Emilee, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything!",
"replyDate": "2022-09-04T15:16:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "72605ab5-da1d-404e-9a8a-0f35eac1e40c",
"author": "Sebastian Szymanski",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLp-IRuSfXW6qYDPjmnMTojILIg85KBDNM6XB4eo5G_v7CdjQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing service 10/10",
"date": "2022-06-27T22:50:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Sebastian! We're committed to providing excellent customer service. Feel free to reach out at any time at 888-storage.",
"replyDate": "2022-09-04T15:16:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "33e20d8c-6174-455c-8fc0-64f27d2b8e4a",
"author": "Tatsuya Ito",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJYw_bY2kagd2e6eH091tEATPaKGIW226jXOkfbnEcMVF1hug=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-06-21T22:38:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Tatsuya. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-09-04T15:16:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e8757be8-f57b-40e8-b43e-5dd2c51e91cc",
"author": "Samantha Redes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVqsb8po0OOxUAIMH6LM9aKni4UeDvjO2DwwWwle1m1T1lI9ivW=s64-c-rp-mo-br100",
"rating": 5,
"text": "Richard has been so fantastic in helping me, I really appreciate how nice he was through the process of selecting a unit.",
"date": "2022-06-18T16:31:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Samantha. Thank you for the 5-star review! We're so happy Richard could help. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-09-04T15:16:15.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "4a2d79ab-b6dc-468c-bbb1-af154609d56f",
"author": "Remey Mabry",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXlHL_ZV-jubosnWzvdG3rEnuc9ZjtkypgqQfCSiMZNuaV3A6s=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-06-17T18:13:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Remey! We are grateful for customers like you.",
"replyDate": "2022-09-04T15:16:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7c553e02-92e2-4236-b76e-4bc4db387e43",
"author": "Anthony White",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKSKw7AFl3CvKBxnNWWl3wXo-9JbGWCofrR5AZFPfR-K6ZO6g=s64-c-rp-mo-br100",
"rating": 5,
"text": "It was a very stress free experience, we fekt very comfortable leaving all of important belongings with them during our moving process, the lot is very secure and the customer service from Brian and Richard was fantastic. Would definitely recommend!",
"date": "2022-06-16T23:36:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Anthony! We pride ourselves on having a friendly, accommodating staff and are so happy Brian and Richard were able to assist you! Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.",
"replyDate": "2022-09-04T15:16:15.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "9fee9248-5c8d-46a7-9cd1-c088d3224732",
"author": "Chris Guyotte",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWAe2SA2VI9Iuw_HdlQeOcaf87K_sBHejj6ngPGOsvV7gQts8DX=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-06-16T22:05:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Chris! We are here for you if you need anything.",
"replyDate": "2022-09-04T15:16:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5cc85753-25ec-445c-8d73-9796ff7e9923",
"author": "Kim Dalluge",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJv2nb9ShFY6bUg8hiGvY0pnnlxfXklz6Ipk7QCqDl_AHW7_g=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-06-16T18:02:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Kim. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-09-04T15:16:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a6feb866-df27-4131-823d-26f25fcbf409",
"author": "Kenny Lamm",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLVw3cjHYYuGjsWZRLcAS_4et6BM-ZjHdyXADDWLcoGKfbbCw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-06-16T18:02:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Kenny! Stop by our office or give us a call at (217) 405-4397 if you need assistance or have any questions.",
"replyDate": "2022-09-04T15:16:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f786154c-6352-41f1-9dfa-5e6641e745aa",
"author": "Kay Like The Jewelry Store",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIENwzGJtIKgbDywSwTeqOci5gnEB0gJhrrntou3y8NSpCavg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-06-16T14:53:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Kay Like The Jewelry! We're so glad we were able to meet your storage needs.",
"replyDate": "2022-09-04T15:16:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0fbfc183-03cd-4be1-a6de-dacb9d07ae1a",
"author": "Melissa Rodriguez Alvarado",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWrLeHdpRcblEeh0e06atM2HraZFC4kGtd2u5OvAMppFhQOn911=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-06-14T18:41:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Melissa Rodriguez. Your rating means so much to us!",
"replyDate": "2022-09-04T15:16:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "73fc3eb6-bae9-4499-8f49-67a6de16ec6b",
"author": "NoFace NoCase",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXlDBo6wi4T-i-Rj7Lcb2RKvmeGP7R_WjPHiwNgGQjJEc2GYlPE=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-06-11T21:08:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Meditative. Call us at (217) 405-4397 if you have any questions or need assistance with your rental!",
"replyDate": "2022-09-04T15:16:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "11c39db9-df6c-44e4-b214-04c5bca7acae",
"author": "Carol Burton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIX8FyHv5fJvPRkggaGinTcNuhigwpjiWG0JUBByaZYd2wQXQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-06-09T17:53:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Carol! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-09-04T15:16:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bd3121e5-0b49-40d1-bc08-4d9e854172b2",
"author": "Carolyn Greer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLIU7YJK8ANcFg4yxA5I_SaWriHxlnpNN1OTGoKXTZkeGd93Q=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-05-25T16:06:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Carolyn! Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-09-04T15:16:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "56c05789-c0b6-4eac-ae51-f7db687b7586",
"author": "Carmen Cortez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUYlOr6JIO_0n3KVjo5sjvCu65HJm0WwoNB8PNjSU9vncyjgCmktg=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2022-05-23T15:43:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Carmen! We're happy to hear you had a great experience.",
"replyDate": "2022-09-04T15:16:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1cbc31c0-ef01-4eb6-9073-2d161aaefc1e",
"author": "Zach Simon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIPSBB-qNFH9sjm9AEqm50nY3gRqgGYY9NjICvWq25KKPI5Kw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience renting a unit at this Extra Space location. Very easy to price out and rent online, Brian was exceptionally helpful in talking me through my options and helping me find my unit. Highly Recommend.",
"date": "2022-05-16T21:40:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Zach! We're happy Brian was able to provide a smooth rental experience. We're always here to help at 888-storage if you have any questions or need assistance with your rental.",
"replyDate": "2022-09-04T15:16:16.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "ca4dbc18-cbe1-4a35-b22a-44011d6474d0",
"author": "Robert Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLqoSY7s9306H9dEzRufeNYEXscpW71K7FC8E1zb_M-mG_T_w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-15T16:56:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Robert, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything!",
"replyDate": "2022-09-04T15:16:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1092983f-94da-4b98-9b52-55522b2044ca",
"author": "OFF CONSTANTLY",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUCiEs9aM1FKbZRLkojtEaeEMqjmjhrbDsxN7a0U6Mh-cdp6d_f=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-05-13T13:53:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Off. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2022-09-04T15:16:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "80af52c3-aae0-4258-8b2e-f173ba6dbad2",
"author": "chris bennett",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKojtVxaUio7cI2kELWE5sttEx3Tgq-KoHPbC4pHhxfcxl4RA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-11T00:31:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Chris! We are grateful for customers like you.",
"replyDate": "2022-09-04T15:16:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3fd8780f-5e99-4705-89d3-93c8e17a44c5",
"author": "Sir Woop",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWzAZGW2ElK_1Qb5P533bk_XWUoukuU32IS_uCfHS2lMoXGMZE=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian assisted me with my storage space and was very helpful.",
"date": "2022-05-09T19:01:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Sir. Thank you for the 5-star review! We're so happy Brian could help. We are always available at 888-storage to help!",
"replyDate": "2022-09-04T15:16:16.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e95117cb-e668-4a8e-a281-5090a2e2e959",
"author": "Kaisy Geonzon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI7AghAFBXs27SZ6m1PfshK8EAxgOysbv2E93DNDvF94uxXug=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-09T17:11:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Kaisy! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-09-04T15:16:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a3a3e298-fdca-4e1b-9df0-f818e8f53141",
"author": "Vashaun Wilson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJZY4FR1miHRRD3xeLTHccHQ-etAKZW4PBODhmcebnYbU3cMg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Well pleased with all the service I’ve been given! Big thanks to Richard!",
"date": "2022-05-06T22:11:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Vashaun! We work hard to meet the expectations of our customers, and we're happy to hear Richard hit the mark for you! Don't hesitate to stop by the office or contact us at (217) 405-4397 if you need anything.",
"replyDate": "2022-09-04T15:16:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "80a3bcb5-de80-46be-a950-29e003803e99",
"author": "Tammara Gray",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVKtmTXjPV7cTRxphE2LVTfxFYruDR8ZzspAbemNHzI8uoLL5CF=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-06T00:03:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Tammara! Please let us know if there's anything else we can do to assist you with your storage needs.",
"replyDate": "2022-09-04T15:16:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b60614e9-3138-426e-ab03-ec86d63a0fa6",
"author": "Ziyi Kou",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW4s4Ldxk7qjL_MlqK1GWESe0f0wtu_P7fUOh8adSY7yaalYqNi=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-02T19:49:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Ziyi. We're glad we were able to assist you with your storage needs.",
"replyDate": "2022-09-04T15:16:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c1c86c95-1687-4bf3-82cd-16f509f9d6a3",
"author": "Josh Mack",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJFuhw18FTuXS8u8QBM5Y1Ow9Ids7bIcAGR6jEXkYqzr5WGFw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-02T16:54:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Josh! We're so glad we were able to meet your storage needs.",
"replyDate": "2022-09-04T15:16:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "57afd7b9-a06f-4eef-b5d8-1a26c0039b77",
"author": "Tim McAlpin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLmxLGVVE1eME9U1uBGAb8KpFQdEo9x-nVDw1AoZlqiWnk15g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-26T19:29:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Tim! Please let us know if there's anything else we can do to assist you with your storage needs.",
"replyDate": "2022-09-04T15:16:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "858064b2-99df-4697-9ef8-f09f0d7c87a4",
"author": "Nancy Fermanian",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXz9GhG5xC0F3nbvGNOl5yHvMhSTGH-Df9wBQ36d9Gl8YfLMPFo=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-23T19:06:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Nancy! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-09-04T15:16:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2b892224-3dbd-4c9c-bca9-7a387570a697",
"author": "Angela Barden",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVYnfj18yxfxWLsKrd0PVn5KCGbj6PRoA5SUrf4DB3f4K7q_xEf=s64-c-rp-mo-br100",
"rating": 5,
"text": "Richard was fantastic, friendly and patient. Answered our questions, showed us several units and walked us through the contract. Great Job!",
"date": "2022-04-23T14:54:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Angela! We are glad you had a fantastic experience with Richard. Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions.",
"replyDate": "2022-09-04T15:16:16.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "15840715-9584-4335-91d5-679d77b776d0",
"author": "Jim Barden",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVuoXQb0MVWNIi56fNsFNtAUQRdGWxOyS_xkdK2IiBfDj31VkUT=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-23T14:52:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Jim. We're glad we were able to assist you with your storage needs.",
"replyDate": "2022-09-04T15:16:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "78f54901-b33d-4ace-9e67-05b4aa218a4c",
"author": "melissa williams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLmo8eSNrF3L3kk2jZBM6d40gS9IW0gSRGu8Ka2kmS2A5hpQw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Richard and Brian are absolutely the best",
"date": "2022-04-21T15:36:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Richard and Brian are great too! Thanks for the positive review, Melissa. Feel free to contact us if you need anything at 888-STORAGE or stop by the office.",
"replyDate": "2022-09-04T15:16:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c5ee2822-efe6-41da-96f6-d0b15f8c82c7",
"author": "Jacqueline Byrd",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUVpa10Pd0zgaruD7p8QC5XfuIlC5iVVb3Y3kYRwjcgUxvtYQYi=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-16T14:29:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Jacqueline! We're so glad we were able to meet your storage needs.",
"replyDate": "2022-09-04T15:16:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fa1edaab-124e-4647-b89d-66b96fb3d330",
"author": "Monica Scott",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUftXRBod6YWBuqRAINzYu7FRTCTHACDxdzHjuwVC7Dma7z65Cc=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-15T17:33:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Monica, thank you for your positive rating! Please stop by our office or call us at (217) 405-4397 if you have any questions.",
"replyDate": "2022-09-04T15:16:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "95c0f383-97e7-4344-8656-e9b7a3badd50",
"author": "Perry",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXEgXgoL-iI4hq3AELxEt4sZbKJqkKe7SSAP4CrCekHcrDwnGZC=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-14T21:50:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave a positive rating, Shamarr! Your feedback means a lot to our team.",
"replyDate": "2022-09-04T15:16:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a4c681f5-80e0-4876-bbfe-7de16216de88",
"author": "Tyler Crow",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWrh6F6OayJSvocN4S_Fr4CgL8MzkyUTZRG9HfVcu7tPbblPIIBwQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Extra Space Storage made it super easy to rent a unit. I was able to complete everything online, and when I showed up the next day the unit was clean and I had a lock ready for me. I really enjoyed the fact that I could pick out my preferred unit on a map, so I could choose one that was convenient for me to load and unload. I was also able to complete all of the check out procedures online. If I had to nitpick, the only complaint I could come up with is that the drywall in my unit started peeling and left some debris on the floor. Other than that, no issues and I would highly recommend this place for your storage needs.",
"date": "2022-04-10T01:29:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Tyler, thank you for your review! We're so happy to hear that your experience with the cleanliness and convenience of the facility has been positive! Thanks for recommending Extra Space Storage! Don’t hesitate to reach out if you need anything at 888-STORAGE.",
"replyDate": "2022-09-04T15:16:17.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "915bb8a1-378b-40c3-b315-4f2c84497271",
"author": "Chelsea LaFine",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLxYIe033d0O5edvCVnPpiyaAoZ8qU5izI_Tz2hgJ2QKEekJA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lisa was so much help. I was unsure how to open my storage unit and she quickly drove over and helped. Didn’t have a problem after that! She made sure to ask if l needed anything else before leaving. Very nice and cares about the customers. Hope to see her again when I come back to my unit.",
"date": "2022-03-30T02:39:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Chelsea. We are glad Lisa was helpful, nice, and caring! Thank you for your kind words. Our team is here to help, as always, give us a call at 888-storage if anything comes up.",
"replyDate": "2022-09-04T15:16:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6945ffc1-cb35-4da5-94a1-3e464b1f5195",
"author": "Dave Ryherd",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX1j4gOWUe2i8e1GBT0v8t8ibScw4Xi1PX81YRh50Yh4pt2ZSeQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-29T18:00:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Dave. Call us at (217) 405-4397 if you have any questions or need assistance with your rental!",
"replyDate": "2022-09-04T15:16:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a032dc37-2b86-49fd-9db0-751c45c9d5ed",
"author": "Cord Lehmann",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLwcMLRnqCbYd4mk2z8B_606eO9r_9LjCz20chEIA02jiPuDw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-24T16:08:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Cord! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-09-04T15:16:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "43c541e3-20c0-4a72-9166-6a1f5d5fc75a",
"author": "Cassandra Rosado",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIhKavNw8AEiXF91lNDY4fD4XsDaN-yIZCSGkaQj30hgkcxlFdo=s64-c-rp-mo-br100",
"rating": 5,
"text": "We're very happy with our storage space. We worked with Richard, and he was great-- kind, clear, and professional. We're very happy with our unit; it's clean, well maintained, and feels safe. It's also nice to have an online account with autopay. Thank you!",
"date": "2022-03-22T03:14:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Cassandra, thank you for your review! We're so happy to hear that your experience with Richard and the cleanliness of the facility has been positive! Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.",
"replyDate": "2022-09-04T15:16:17.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "bac98339-0578-42ba-b032-86d0516f2d45",
"author": "Tami Avila",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIkkY_7PsJLSetDEKWZo-hGOdgTH2EXesnhtdGKA5kGjyYdAg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very good company to rent from I would highly recommend....they are very friendly and helpful especially when you have alot going on they just made it that much easier to help you out. Thank you , Extra Space Storage you're the best !",
"date": "2022-03-16T17:37:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Tami! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (217) 405-4397 if you need anything.",
"replyDate": "2022-09-04T15:16:17.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "911a237b-901a-4687-b3b6-d1fc87731642",
"author": "Amy Wilson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIqiO-F_9CS1lvPFp67hyXmDeTUf0QUpckeIhpOPU-O6wRPhw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-16T13:26:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Amy, thank you for your positive rating! Please stop by our office or call us at (217) 405-4397 if you have any questions.",
"replyDate": "2022-09-04T15:16:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ed67996d-5946-49ba-9715-aa29b2b0e5bf",
"author": "Marissa Jordan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJHGKcXZHmK6xXhoTxRcnjZvawX8D-k6cnjnDY5C67FZg7MDQ=s64-c-rp-mo-br100",
"rating": 4,
"text": "I was getting ready to get things out of my house so I could show my house since we are trying to sell it. Getting this storage unit has been the easiest part of the whole process. The store staff made it very easy for me and helped me get what I needed for a great price. I love that I have access to it 24/7 makes my ability to move stuff at night so much easier. The staff follows up with you too to make sure everything is to your liking once you move in. The only reason it doesn't get 5 stars for me is that it was a little confusing to find originally. Was able to figure it out but the place is so big it took me a minute",
"date": "2022-03-09T20:21:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Marissa, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Please stop by the office or reach out to us at 888-storage if you have any questions! Thanks again for your review and for allowing Extra Space to provide your storage solutions. We really appreciate your business and are here to help if you need anything. Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2022-09-04T15:16:17.000Z",
"tags": [
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "0bc24d7c-d8f7-4427-bbc2-0a470519a414",
"author": "Tori Beck-Winfrey",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXp9wRGtP-3glTdBADrmDc9dPiDCUwsHhZwvIG9GE2LeJ69miHC=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-05T20:16:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Tori, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything!",
"replyDate": "2022-09-04T15:16:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a44ca6c3-f0dc-4303-9451-83526d151ef6",
"author": "C A",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK7Auvo0BRoEYUC9NuOoLNpenQYlrAdthBzn5W1yNiwJ-YT_g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-02T00:29:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, C. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2022-09-04T15:16:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "038717c6-4122-4d39-b73f-52eaf4671537",
"author": "Ramzi Judeh",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU9DXv6FcUZuhtCvIYEDoCQnKD4UqjbCzWDZVE1IAcEpRiFO_93=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-02-26T19:24:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Ramzi, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-09-04T15:16:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9c82c157-5039-4f14-8244-b194cc6b64ad",
"author": "Dr Felix",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIRTbXI-3faUBhvXSs4CsELfN69xNGFl0puIkXjn_CzxVRifQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-02-26T18:53:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Dr! We are grateful for customers like you.",
"replyDate": "2022-09-04T15:16:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9cbda41d-58c6-4fab-8b43-a5fe9d9645d6",
"author": "Tammy Donatelli",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWh5gxDyHawp0lB8FDvmBZMSuPWnIFEExakasm1YAnwa3jduy86Jg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I went to visit my sister who got a storage unit here.. and boy ket me tell you, that RICHARD fella was the friendliest and most helpfull manager I have ever delt with, I must have asked a dozen questions, which he had the perfect answer for.. YOU'RE A ROCK STAR.. THANK YOU RICHARD",
"date": "2022-02-25T16:59:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Tammy, thanks so much for your review! We are thrilled to hear your experience with Richard was positive and are always here to help with your storage needs! Give us a call at (217) 405-4397 or stop by the office if you need anything!",
"replyDate": "2022-09-04T15:16:17.000Z",
"tags": [
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},
{
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"author": "Lisa McElwain",
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"rating": 5,
"text": "",
"date": "2022-02-23T23:05:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Lisa! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-09-04T15:16:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b3288843-5340-4b5d-a77c-bd47868cdccd",
"author": "Carlos Villegas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ7oXT91OalhzvYyyOV-xoz3G9V1KtuorUjng6mx4EqIqSNHg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-02-15T22:16:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Carlos, thank you for your positive rating! Please stop by our office or call us at (217) 405-4397 if you have any questions.",
"replyDate": "2022-09-04T15:16:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "833893a5-41cf-4546-9edd-d7bca6bd793f",
"author": "Joe Gherardini",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKbSSStl8l7oH4v9yxRk1ZwerI5mpd3j8CcX2VQ94FcWkZIKtE=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-02-12T01:02:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive rating Joe! We are so glad you trust Extra Space with your belongings. If you need any assistance in the future please do not hesitate to reach out at (217) 405-4397.",
"replyDate": "2022-09-04T15:16:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c28219d1-38cb-447a-8eed-8635ae66abbe",
"author": "Rodrigo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUUENmrxtMn2af3GoYvJPiAIeObx9Ms5Yj4f6_GYZySj-keH1bm=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-02-11T16:14:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Rodrigo! Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-09-04T15:16:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d34591cb-a1ed-4841-96d8-415422725f46",
"author": "Uri Ponoma",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUOT01RngVRqmrQiU1SI66hJbR2gjKWPj8IicJ9l-H_t0Vbd9o0ww=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "I very much appreciate the service, support of these team: Richard and Lisa. Thank you, guys! But unfortunately, we have to leave this place. Your new owners refused to renew our lease because... we smell of paint. Sure, that's their right. There's a fuel storage facility across the road where it's taken out in tankers, but apparently, we smell stronger 🤪 But we were lucky, we've started our business here and we found inexpensive space nearby and bought it to sell our stainless steel goods more and more. Uri, Ponoma LLC. www.ponoma.com Some pictures, how it was:",
"date": "2022-02-03T16:58:37.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
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],
"sentiment": "positive"
},
{
"id": "21eeb49d-d657-4935-8869-d76ed1188f7a",
"author": "Tashae Washington",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWXHKC78vs_L2HOe6lNEG-5p-RZjXB7kMZ63dhYdDy2hF6LYumx=s64-c-rp-mo-br100",
"rating": 5,
"text": "Richard was very helpful , easy and quick process . Not a hassle at all. Thank you for your kind and generous services .",
"date": "2022-01-29T18:36:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Youadore. We're glad Richard was able to help! Our team is here to serve you, so give us a call at (217) 405-4397 if you need any future assistance.",
"replyDate": "2022-09-04T15:16:19.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "2176d9d3-8674-432c-b1f8-dc6017dcfd4a",
"author": "Kingboy Music",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLLfmh-E9NY6upjP8Wh63LK03DTckJJMwb9RBQbtlyQV8_I2w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-01-29T18:30:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a 5-star experience, Kingboy! If you ever need anything in the future feel free to stop by or call us at (217) 405-4397.",
"replyDate": "2022-09-04T15:16:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "67e1bbe6-da23-4d0f-b867-43201ccffb25",
"author": "Shawna Springman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW72mQoOfbdDdZOIy6dUbdRL8_YUPI7RVCosS2rjdS4Qdv3cncs=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I'm getting ready to move an hour and a half from my current home at the end of next month. The lady that served me was so helpful in helping me decide what size unit my family needs. When I found the unit, it was perfect. I can't wait to fill it up with our stuff.",
"date": "2022-01-13T17:48:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Shawna, thank you for your review. We're glad our manager helped you decide what size unit your family needs. Stop by our office if you need assistance or have any questions.",
"replyDate": "2022-09-04T15:16:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a5302bf2-41f4-4770-b103-865d8c7f9c61",
"author": "Frankie O'Shaughnessy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKssenndAipJdWQ0QaRtJomh1GD14R-MlgkUUD0J4_z8tzx-A=s64-c-rp-mo-br100",
"rating": 5,
"text": "First place I saw that salted their parking lots during the recent ice storm. Always on top of things.",
"date": "2022-01-11T00:47:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Frankie, Thank you for such a kind review! We strive to provide a well-maintained facility for our customers and are glad your experience reflects that. Give us a call at 888-storage or stop by the office if you need anything!",
"replyDate": "2022-09-04T15:16:19.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "a3486441-bd5b-4b41-9c81-f27493b527e4",
"author": "Sam S",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWDe_qlgd8MP_Fko7otgY9aELJaOOPLZOTJDfSC58vChbpPQhQM_w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service and very professional! Definitely would recommend!",
"date": "2021-12-30T04:24:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind remarks, Sam! We're so happy to hear we have your recommendation! Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.",
"replyDate": "2022-09-04T15:16:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "34901bbd-2c25-4f87-b2fc-699db90a959e",
"author": "Cher Banasiak",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLSXnb4yMERlTlTX5ZwTh_mzu2jS4gX4HhOPxTWnN0Xr6OAlQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy to do business! Helpful and friendly staff. Thanks!!",
"date": "2021-12-30T03:45:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Cher. Thank you for the 5-star review! We're so happy we could help. Please give us a call at 888-storage if you need further assistance with your storage needs.",
"replyDate": "2022-09-04T15:16:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "06d52255-1ad0-4741-a588-e7b7c6d5debd",
"author": "Ania Young",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJNMm3PS-OaZ0J0Deiuy2gLlaHJz_denVLv-ZLWRYH75ehGFQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Richard went above and beyond to ensure I was satisfied with my whole rental process!",
"date": "2021-12-29T22:25:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Ania. Thank you for the review. We're so glad Richard could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2022-09-04T15:16:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a72233f4-b1ac-444c-a6c0-113d245cf075",
"author": "Cat Rushing",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUKsXBG8gZ2THoBis1_Z2trlwjazykZEaxfwsS9g22PVYDfvfqD=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-12-29T22:09:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Catie! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-09-04T15:16:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "143a3b25-4276-46f6-bfc0-ba504ae2259a",
"author": "Rick Pemble",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL-6G1g7pEAzqPzoK-rN8KmsjNo0wthqRJzAoBUs9aVq7Jn_g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-12-28T18:52:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a 5-star experience, Rick! If you ever need anything in the future feel free to stop by or call us at (217) 405-4397.",
"replyDate": "2022-09-04T15:16:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9c6339df-fa66-424d-bb32-5ea27ce9262f",
"author": "Payton Scott",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUHzh8OPrGOuyHxg7W1X1mmk4n6HzEfnLFe6ve2hAKFGR3A_SnV=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-12-17T18:17:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Payton, thank you so much for the great rating! Stop by our office or give us a call at (217) 405-4397 at any time if you need assistance or have any questions.",
"replyDate": "2022-09-04T15:16:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "349125a7-be7d-4424-806c-1d5364f38afa",
"author": "Bill Comerford",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWBf8gchtoM1_GQbequwodizm0NSgNBRT22mta0hQq2xvo9jdU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean, affordable, & with a top notch staff, no better place in the C-U area for all of your storage needs.",
"date": "2021-12-17T17:23:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Bill, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Stop by our office if you need anything in the future!",
"replyDate": "2022-09-04T15:16:19.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "a1fadb05-ce41-4daf-b45a-21d66626dbba",
"author": "Bridgit Hubert",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXzVEI9HGiFboTCIPcgrTUUU1U51noDDM8Upi5rnJA8CcExYlI1Lw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2021-12-15T20:58:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Bridgit! Please let us know if there's anything else we can do to assist you with your storage needs.",
"replyDate": "2022-09-04T15:16:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f8b1b96c-ca3b-4d83-a627-7c3854c88e15",
"author": "Donna huff Huff",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUJDOg__Z_p9jI8nR9VwwjC88EHB8he6nbKIC74NRrH3BbUqVIf=s64-c-rp-mo-br100",
"rating": 5,
"text": "Wonderful man of God and willing to work with anyone if you need storage come here these are great people",
"date": "2021-12-11T16:56:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the review, Donna Huff! We are so happy we could meet your storage needs at Extra Space Storage. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-09-04T15:16:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9ecf06e4-f6a3-4290-a41d-63f5ec3e7890",
"author": "Mr Man",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVUkARMaxaVwn4OcR-8w6H__GFus2ZjxMRNBsNhVuFKuns1Wwc=s64-c-rp-mo-br100",
"rating": 5,
"text": "5 Stars Good Service",
"date": "2021-12-01T03:01:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Mr ! Thanks for the positive review, it means a lot to our team. Please call (217) 405-4397 if you have any questions about your rental.",
"replyDate": "2022-09-04T15:16:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b95273f9-602c-4dd9-a730-9a3144c5ba81",
"author": "Gretchen Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIVfVIbFLxdoh_Y24AfNThnHyuPhjC3WS5ekXYlMu2HfPDEHA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-12-01T02:27:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for leaving a 5-star rating, Gretchen! We are grateful to have customers like you. Please let our team know if you need any assistance or have any questions.",
"replyDate": "2022-09-04T15:16:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e6259e8b-cde0-4858-b4ca-9a4b52128336",
"author": "Steven Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLw-tkLNfRZjYHocRmgtI34asB-yLlejwzJrscYIFK1TfDL2Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-11-23T14:22:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Steven! Please stop by our office or call us at (217) 405-4397 if you have any questions.",
"replyDate": "2022-09-04T15:16:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5223c16a-2d6e-4200-b0a2-c2d1d4c3d2b8",
"author": "mindy comerford",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXJXCnpGVYxS_DPOQSgKnWtTUwYfLB7qg56v_BL3Te4zccNoqQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-11-19T17:26:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Mindy! We are here for you if you need anything.",
"replyDate": "2022-09-04T15:16:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "710fa7c5-e6d8-452a-a19b-179d393ff784",
"author": "Holly Wiseman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXcOjgImwochJfvEMzejPe6yUTMlzwH-fJKMZx6lHDZZSKRUK9O=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The lady that helped assist me, Lisa, was awesome! She has the best personality and willing to help in anyway she can!! Good job lady!! I highly suggest!",
"date": "2021-11-18T22:53:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Holly. We're glad Lisa was able to help! Our team is here to serve you, so give us a call at (217) 405-4397 if you need any future assistance.",
"replyDate": "2022-09-04T15:16:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d8202cbd-996f-46e0-bbec-db7294c79552",
"author": "Tonya Parker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJosvZ_rQL56BkqVufzWKbwZcgS-ayx0xFOxpa8C-8mWgTriw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lisa is over the top. Answered everything I had thrown at her. She’s for sure a keeper. Best customer service around.",
"date": "2021-11-18T22:47:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the great review, Marcus And Tonya! We're glad Lisa provided the best customer service. Please call us at (217) 405-4397 if you have any questions!",
"replyDate": "2022-09-04T15:16:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e6364aa8-5c0a-45ae-9d1b-6b246c04d64f",
"author": "Clay Reed",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJhGKhVkStwYpsx33YscrWd0RgufAwi9VxHqbTb1xnMY_lWyQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Richard and Lisa were very helpful.",
"date": "2021-11-18T22:22:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Clay. We're glad Richard and Lisa were able to help! Our team is here to serve you, so give us a call at (217) 405-4397 if you need any future assistance.",
"replyDate": "2022-09-04T15:16:23.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a019e2d1-034a-4f1c-be5c-0d9a3815f9ca",
"author": "Eldon Kelough",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXk4dlWIFKtdzXWA-LaieInrwcjvgAKrKI40-w3hFnG1G3YNdo=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great group of men and women. A+ experience!",
"date": "2021-11-18T18:33:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Eldon! We are so glad you had a positive experience with Extra Space. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-09-04T15:16:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fe44296d-d8d9-44b4-bda2-4d70a9799ea8",
"author": "Dylan Funk",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJuJtQNwEFB1KYMX594YGcAzXsG25tqQSMBZ3MNUl58vUtv6A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Wonderful customer experience!",
"date": "2021-11-18T18:33:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the review, Dylan! We are so happy we could meet your storage needs at Extra Space Storage. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-09-04T15:16:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "868598d9-567f-46e6-bbc8-ba873ce0e95b",
"author": "Michael “BIGG mike” Carter",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKflDjrmV5dOKPCk4KBy3Y3sEaVgewQp_q-qlwjH8XxqAiMgw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lisa worked with me real good she is a outstanding person",
"date": "2021-11-15T18:54:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Michael, thank you for leaving us your review! We are glad Lisa provided you with a great experience and that she was able to work with you! Thank you for your kind words. Feel free to swing by your local office or by calling us at 888-storage for any further assistance!",
"replyDate": "2022-09-04T15:16:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5d23eb5f-6f12-4a5b-87fd-e9842cb7e237",
"author": "Carrie Oshea",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXsIgUcsayLvJufw1TaM3hxzcUoWaz3ykeDhygz2SV7N8qfD-UdeA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Best storage I have rented from. Richard and staff have always been super helpful. Property is always clean and very well maintained.",
"date": "2021-11-12T18:35:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for sharing your positive experience, Carrie. We're committed to being your go-to stop for all your local storage needs! We're glad Richard and our team have always been super helpful. We prioritize providing clean and well-maintained facilities and are so glad to hear your experience reflects that. Give us a call at 888-STORAGE if there is anything, we can do to assist you.",
"replyDate": "2022-09-04T15:16:23.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "541fd2a0-a9d9-482b-8686-7992a3ebb7d0",
"author": "William Hall",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIKdpAQ2ipSXrDcVKlr0FFYq-_UV9g5ztUK8VWXVVmlt2krHg=s64-c-rp-mo-br100",
"rating": 4,
"text": "Richard and the staff at Extra Space Storage have been extremely helpful and easy to work with during the time we have been at their facility. Any requests we’ve had have been taken care of quickly and with no issues, and we have a great space that we love! We plan to move up to a larger space on the property as soon as we can!",
"date": "2021-11-12T17:02:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi William, thank you for your review. We're glad Richard and our team have been extremely helpful and easy to work with during the time you have been at their facility. Give us a call at 888-STORAGE if there is anything, we can do to assist you.",
"replyDate": "2022-09-04T15:16:23.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2dfd1d90-32e4-4136-ab15-37ebb6cbb2e8",
"author": "Caitlin Comerford",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKKRahRSkfrqiuKSruHEiqfL_tR2QSFN7665Ddye2gGeQJQrg=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is the best storage place in town. Lisa helped me so much she has the best customer service. She is awesome!",
"date": "2021-11-05T20:09:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for sharing your positive experience, Caitlin. We're committed to being your go-to stop for all your local storage needs! We're glad Lisa helped you so much and has the best customer service. Give us a call at 888-STORAGE if there is anything, we can do to assist you.",
"replyDate": "2022-09-04T15:16:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "63663036-171f-4410-8d40-622eb8a4485f",
"author": "Cazadora De tesoros Illinois",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXYZ-9UoOusx534GEr2gQWk_GNKc_9NKUAw5Am7hGyTyUj0ukU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice Experience Lisa was very nice",
"date": "2021-11-04T17:17:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Cazadora De Tesoros. We're glad Lisa was nice and able to help! Our team is here to serve you, so give us a call at (217) 405-4397 if you need any future assistance.",
"replyDate": "2022-09-04T15:16:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "281ed085-0f98-496f-84b2-044ce43a6b04",
"author": "Bradley Kirby",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL_unafs6UaLKK1oNHYdDUXycVDJC6uvpIr0lFIA39KfX6U-g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Wonderful staff, nice place to do business",
"date": "2021-10-24T21:15:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Bradley. We're thrilled you had a positive experience at Extra Space Storage. Please let us know if you need any assistance or have any questions. We are always available at 888-storage.",
"replyDate": "2022-09-04T15:16:23.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "acf81c43-6107-4195-962f-e9db840ac287",
"author": "Lisa Reed",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJvdCq2LTqMGSe7IXJIRM-1GWLD_moUKn01AiTgbRViJo9fAg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Wonderful customer service from Richard and Lisa!! I highly recommend it!",
"date": "2021-10-22T22:13:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Lisa. We appreciate your review. We are thrilled you had a great experience with Extra Space Storage.",
"replyDate": "2022-09-04T15:16:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cf92a5ea-d8bf-4b5c-9d65-fef61c32c4a0",
"author": "Spencer Griggs",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIrhmXhrB0Dl5mL-r4njyOByfF-T4gVCsADKZoTH2hqxnctEA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Convenient location with very clean and easily accessible storage units. Staff is very friendly and accommodating as well",
"date": "2021-09-24T12:02:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Spencer! We know convenience and cleanliness are important when selecting a storage facility and are thrilled we were able to provide that for you. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-09-04T15:16:23.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "8bafc2d0-57e4-45a2-8a98-a784fdb8dfe1",
"author": "Patricia Frazier",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUJv_MbQ391qaoXzdOlSQhTPlWWhFesusNKOsz5lktQkzKUehIn=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-08-31T20:23:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Patricia, thank you so much for the great rating! Stop by our office or give us a call at (217) 405-4397 at any time if you need assistance or have any questions.",
"replyDate": "2021-09-04T15:16:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1ccba434-d93a-4071-9d74-693b835d0f1c",
"author": "Bonnie Carter",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWJnjgvFXB_D8ktcnekkGoeXem54UNw5GNYMrtytmtijGxe6ZzZ=s64-c-rp-mo-br100",
"rating": 5,
"text": "The service I received at Extra Space Storage on Staley road was phenomenal. They were kind, caring, generous, understanding, and just really seemed like they enjoy their job and want to be the best at it. That is so refreshing because it’s not often that you find that anymore. I will definitely be returning for any storage needs and I 10/10 recommend!",
"date": "2021-08-29T04:15:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Bonnie! We work hard to deliver a great experience to our customers! We are so glad that our managers hit the mark and helped with all of your storage needs! Thanks for choosing Extra Space Storage! Let us know if we can do anything else to help at 888-storage.",
"replyDate": "2022-09-04T15:16:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1b01a7d5-dec1-4283-a40e-9fcab0e9cb15",
"author": "Mikaela L.",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVrTCp7bHySKM78w0_Y5Q5Ri8A254fqwwnzZvl2AFOvyEu-2SpT=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Extremely friendly and helpful staff! The climate controlled units are cool and spacious. They are a little dusty and dimly lit but perfectly acceptable.",
"date": "2021-08-06T19:08:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for renting with us in Extra Space Storage, Mikaela! We love the climate control storage units because they do an especially great job protecting your items from harsh weather. Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2021-09-04T15:16:23.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "a87351cf-9b94-4f41-8bc1-66ca547297b2",
"author": "David Justice",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW9WvOXVtWzBr7hyj86nw2Z-E-wCWAn0BF6dwp_F7YvIBAJqeS_xQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very nice and helpful! Our stuff is available to us 6 am to 10 pm, and they let us move in the same day that we rented! They even gave us some free tape that we needed; I highly recommend renting from them!",
"date": "2021-07-24T16:04:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind remarks, David! We're so happy to hear we have your recommendation! Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.",
"replyDate": "2021-09-04T15:16:23.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
}
]
}