{
"summary": {
"average": 4.8,
"total": 127,
"distribution": {
"1": 5,
"2": 1,
"3": 1,
"4": 5,
"5": 115
}
},
"reviews": [
{
"id": "f6dc2e62-6e9e-461e-afe9-622682f95c48",
"author": "Deon B",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW9qO9ef5zjdi-ktGM4DvHxTTL9MOiFyESrryB0r3nKmi3ZlUY=s64-c-rp-mo-br100",
"rating": 5,
"text": "100",
"date": "2026-06-11T19:17:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to see your perfect rating! Thank you for choosing Extra Space Storage, Deon.",
"replyDate": "2026-06-17T20:47:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2aa2d8d6-bcf4-4e42-95a9-defe772dad6d",
"author": "Bonnie Carter",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWJnjgvFXB_D8ktcnekkGoeXem54UNw5GNYMrtytmtijGxe6ZzZ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim was amazing! So helpful",
"date": "2026-06-11T16:09:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your feedback about Kim! Thrilled she provided such helpful service. Thanks for choosing Extra Space Storage, Bonnie!",
"replyDate": "2026-06-17T20:47:20.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b3337deb-99a4-4e06-a297-622588e76d21",
"author": "Recorderboy223",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWR_bUOyKpTj0sD67tJUd8kK_sBwR4ONSM-8g3NRX7VUHEE-NBM=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-06-09T04:13:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Recorderboy223. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2026-06-10T20:47:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "90123c78-249e-4507-983d-50ce104d7fe3",
"author": "Carson McCune",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJloDf-Pwh83f1bbEM-SRv9VSDpT-UOikI9hDoqzRS3pnb31w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-06-06T22:05:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Carson! We are grateful for customers like you. ",
"replyDate": "2026-06-08T20:47:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f68d541c-474c-460b-a3c2-904c87a335fe",
"author": "Hit Me Bout Some Money",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK6pJud0KVZ9SIMRYeQo9AQx1n-9S0tQW44xeNJxKykRX4ubQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim is the best assistant manager",
"date": "2026-06-06T21:02:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for recognizing Kim's excellent service! We're thrilled she provided you with a great deal and helpful assistance.",
"replyDate": "2026-05-08T20:47:20.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "87f5f1d0-fff9-4b55-ab26-702b854c38ad",
"author": "Andrew Pilat",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLZlgdCuau7Vcp7GzQyztOhBomo3qmmBBLUJlNAf7Z6KAviVw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2026-06-06T20:50:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for leaving a 5-star rating, Andrew! We are grateful to have customers like you. Please let our team know if you need any assistance or have any questions.",
"replyDate": "2026-06-08T20:47:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d383c035-d2bb-40dc-96f3-25621036debf",
"author": "Robert Estes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI2V_Y5XvmJ6dmTgGUTshENrlI3fNwV0XjFh25uuHQQZKGnHw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-06-06T20:45:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thanks for the excellent rating Robert! We're so glad we were able to meet your storage needs. ",
"replyDate": "2026-06-08T20:47:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b659be99-0bbb-4e87-b6ce-a659a67741a8",
"author": "Stella Davis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLI8UJO-H8RlqRc6sveg1CORmpR3cNHznsZELYWalojKK3o8Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "The manager was very helpful, easy to get my keys and the storage locker was very clean!",
"date": "2026-05-09T21:27:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Stella, thanks for the kind words about our helpful manager and clean storage! We're glad your experience was smooth.",
"replyDate": "2026-06-08T20:47:20.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "05494447-4ee9-4e2f-a788-ccea8bca2ec2",
"author": "james vogel",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ7m1M8nx_-aAvv39c5aB8qRL5tysBXBAwYuNCViKOCUhxhfw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-05-04T02:21:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, James! If you need any assistance the future feel free to stop by or call us.",
"replyDate": "2026-05-08T20:47:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2194d8c8-097f-424c-af22-2fa483496ba6",
"author": "Mike Miller",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKG3xG2T3JvJe0ay0pa0mkT5YOXHdmfVVjqifJDuufdiCHuTw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim is excellent to work with. She is always helpful and goes the extra mile!",
"date": "2026-03-09T22:06:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for highlighting Kim's excellent service. We're delighted she goes the extra mile for you, Mike. ",
"replyDate": "2026-04-08T20:47:20.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3b48fb44-a90a-491d-8f3c-df52926e8740",
"author": "Birdonwire 1",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocItuZ4U6JjAMBU-trh8UdhoCtgduMh2MGLlmyP2FNzZwmJVww=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-02-05T23:03:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Birdonwire! Stop by our office or give us a call if you need assistance or have any questions.",
"replyDate": "2026-02-08T20:47:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "68acfd86-8229-487a-8dc0-c91c0c6d4f96",
"author": "Ricky Harris",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLwJRMFwIPJ4eZxfGIIX75HIWiCBNuSgAnTc9H5Pv_VhIHN5w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very courteous and helpful.",
"date": "2026-02-05T21:29:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're delighted to hear that you found our staff courteous and helpful. Thank you for your positive feedback, Ricky.",
"replyDate": "2026-02-08T20:47:20.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "992f5f03-bfc8-43bf-a466-f10d7be5a557",
"author": "James Vaiciulis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKbK6uwv9M1_TEC7SF_hKPECYA-Jpm8HkBlLn7kTuQzhH5RzA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Kim was friendly and very helpful getting my account updated. 5 star service!",
"date": "2026-02-05T17:32:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your experience with Kim! We're thrilled she provided excellent service updating your account.",
"replyDate": "2026-02-08T20:47:20.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e50d0b0d-edaa-4bea-a961-4ed57455fb89",
"author": "Anthony Glenn",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU6ciUcVl7kAmUHMLMAxkOal8-EjE2SlhUMMl-m0FuzXUjubH4=s64-c-rp-mo-br100",
"rating": 5,
"text": "I love Kim because, she has extraordinary customer service! Thanks Kim!!",
"date": "2026-01-12T03:10:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful for your kind words about Kim's extraordinary customer service! We'll share your appreciation with her.",
"replyDate": "2026-02-08T20:47:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b32941df-edf1-483b-8b64-cc62e0cf70ed",
"author": "Javonne Hagerman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKl6xv6KVf0BiZDHYrJ0chpYuA3uzmONw9FyPSCoNTPFUha3g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-10-02T21:42:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Javonne! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2025-10-08T20:47:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1ccf6a8a-d056-4e4f-a7b8-c882836bdccf",
"author": "Dawn Chadbourne",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXMfbQNOMroQPOLgmRCuQ6j9DgCrP3Wv1UU6EdHfNpACyoKBHxv=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Easy to rent a space online.\nClean, accessible and fairly priced.",
"date": "2025-09-30T01:42:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear you found our online rental process easy and our facility clean and accessible!",
"replyDate": "2025-10-08T20:47:20.000Z",
"tags": [
"cleanliness",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "272285e2-d1a2-465c-97b1-3633c08552bb",
"author": "Michael Hebert",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU_x7yLuCggt_n6xb7XYcLoZfn7hIEcv2yyVA1OVG2ThIf-O09t=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I appreciate the proactive call from Zach regarding my storage reservation. Having rented with Extra Space before, I expect this will go smoothly. Thanks!",
"date": "2025-09-08T22:08:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words about Zach's proactive call, Michael! We're glad you chose Extra Space again.",
"replyDate": "2025-10-08T20:47:20.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "865617d6-1056-44d7-bc61-2e54975fefc1",
"author": "R Deal",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUnby6Rvz73GHrXJNq8BHbLgcM2Z3rOSiZ6m18ea4ZzUcl6bG_H=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service…",
"date": "2025-09-05T21:54:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are excited to hear about your great experience with Extra Space Storage!",
"replyDate": "2025-09-08T20:47:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "83ff292a-bb04-4733-893c-eb37f3454d5e",
"author": "Lindsey Philbeck",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI9g0PKJqiPBlgsI0mU0I_QE8K9yMv6gXuR78rBX9tMIBdeVA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-09-05T21:38:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Lindsey, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2025-09-08T20:47:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "195e2025-c227-49cc-8272-7949183194c3",
"author": "Yiqi Xiao",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWh4eubvh8My1hTj9f068G4lwjOfwYzSXuZ2DJeaQBHJWl5mZEn=s64-c-rp-mo-br100",
"rating": 5,
"text": "I love the exprience here. It was helpful in my moving process.",
"date": "2025-09-03T17:10:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are excited to hear you loved your experience and that we helped with your move!",
"replyDate": "2025-09-08T20:47:21.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3f1e0c88-d36c-4d5d-87bd-3af8608c6cbb",
"author": "Deandre",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVmTU-m4KLEnMpuoZt5tG3dE23iyDFY1iSCA-Q49wGv65VomIw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-09-02T22:39:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Deandre! Stop by our office or give us a call if you need assistance or have any questions.",
"replyDate": "2025-09-08T20:47:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dc1f3d05-5461-48da-8e23-8021bb683175",
"author": "Khamari",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJDIDur4wBhVwM5H5yIl8LuEc3uCjCzdxHjB7bjxVj_pJ-E1g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Zach was the best help. I definitely would recommend them to my family and friends. Very affordable and helpful!",
"date": "2025-09-01T16:16:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the great review! So glad Zach provided excellent help. We appreciate your recommendation!",
"replyDate": "2025-09-08T20:47:21.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "a0a605f5-e68c-4d70-a94e-37cf421911fd",
"author": "Kelvin Rowan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ8wnitU0dD7RyMC-7j6AiToAzVo0_R0jvW2Y9_blSnRM5TDw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service been with these guys for many years…",
"date": "2025-08-12T21:49:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear about your excellent experience! Your loyalty means everything to us.",
"replyDate": "2025-09-08T20:47:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fa05d6e2-1915-4647-8f5b-ac01e296131c",
"author": "jacques malembe",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUrkst3zSLUpJWMlhJSXukQDrIjHoNgrKkDrb_tPgufJPu3UvUa=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2025-08-01T17:36:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Jacques. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2025-08-08T20:47:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9768e3aa-17a5-41ed-a2aa-e464ef3d7b74",
"author": "Natasha lewis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXzHsYuK7qX9G-qu_yQQDptj9EzHfW_88S4wRuWz5ILHTPZigkeHg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had lost my keys Brian was outstanding he met me right away so I can get new keys and lock I really appreciate the customer service!!",
"date": "2025-01-18T20:27:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience with our service is greatly appreciated. Thank you for sharing your feedback!",
"replyDate": "2025-07-08T20:47:21.000Z",
"tags": [
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "6fdf2e5a-b3ab-46ea-86f1-04e3bb2a4153",
"author": "Jalil Davis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLU_UsG2xpwPNW_pdCiqQOx2_QPpCtdC-Msc0zsoqQDmpmYrg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-09-14T18:16:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Jalil! If you need any assistance the future feel free to stop by or call us.",
"replyDate": "2025-07-08T20:47:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e407044a-0088-4e00-9c68-8b49c3002916",
"author": "Tonya Bliss",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKPjeUOkpMrNQV8zMR6lZFAVsbWWC3HNTVcOhe7sm7nkJ0Nkw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-09-02T22:00:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Tonya, we are so happy you had a 5-star experience with Extra Space Storage. Thank you for taking the time to leave us such a nice rating. ",
"replyDate": "2025-07-08T20:47:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "afa7183d-5441-4d20-b198-09b8c056cd70",
"author": "Tanvi Kamat",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJXyCv0lVbKU3XjEHvMPx5EnNMl_yk8uy9QpQR7LxLA0GBKaA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Adam was extremely helpful throughout my entire moveout process. Even though I wasn’t able to come to my storage garage and remove my keylock, he was okay with taking it out himself and removing some extra charges from my account. Really appreciated his help, thanks Adam for the amazing experience with Extra Storage Space!",
"date": "2024-08-31T02:14:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your positive experience with Extra Space Storage! Thank you for your wonderful feedback.",
"replyDate": "2025-07-08T20:47:21.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "94a6f55d-ac77-4140-9baa-60ceea9f03be",
"author": "Jhania Perkins",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVZ147UMBu3LJjYzmJB6cTJI1ogs8FkWdS-Ki1dT3Aw9twC6HL0=s64-c-rp-mo-br100",
"rating": 5,
"text": "This was very easy and cost effective. I was able to get a unit without any issue.",
"date": "2024-08-30T14:50:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled to hear about your positive experience with Extra Space Storage. Thank you for sharing your feedback!",
"replyDate": "2025-07-08T20:47:21.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "ba5c0d2f-66d2-462b-a3ea-ded28f967498",
"author": "Bre Dreams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLgpFn-vmbbASDir5UWmu_cb_kTtAMT3QVQoxUXZXNiBUM0MA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Adam is very nice property and storage units are clean and kept nicely. I feel safe with my items being there.",
"date": "2024-08-28T18:18:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're privileged to hear that Adam is very nice and the storage units are clean and well-kept. Thank you for your feedback, Bridget!",
"replyDate": "2025-07-08T20:47:21.000Z",
"tags": [
"cleanliness",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "5f25ffaa-5d1c-4c1f-a235-a6e13ec4ed2a",
"author": "Jaymee Joyner",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVO34ztZQlrnT8QIcmW0uhc2g9FqUBEvamkIlz1xOLTDMp2fLBu=s64-c-rp-mo-br100",
"rating": 5,
"text": "Adam was very helpful and accommodating, answered all of my questions & helped me get a unit within minutes !",
"date": "2024-07-29T22:34:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is greatly appreciated! We're glad Adam was able to assist you quickly and efficiently.",
"replyDate": "2025-07-08T20:47:21.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "66d2c585-0e5b-4153-9487-fd9d06c00bb2",
"author": "Lauryn Bradley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWFj0GwItxCd13mBMHKqNQMCx2BckpwxMigQS8SPz2AucvFl_lP=s64-c-rp-mo-br100",
"rating": 5,
"text": "This place is very affordable and the units are huge and clean!",
"date": "2024-05-18T21:43:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! We're glad to hear that you found our units affordable, huge, and clean. If you have any questions or need assistance, feel free to reach out at (217) 516-3113.",
"replyDate": "2024-07-08T20:47:21.000Z",
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "61d6c47e-401c-46a6-b630-7556f095a660",
"author": "Yewon Park",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIZidaJKXkfSzAH6Dc7JATwEOyxKE73tsCvsuKqkobcAYCmX3k=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-09T20:43:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Yewon. Your rating means so much to us!",
"replyDate": "2024-07-08T20:47:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3f435039-f0a0-4e52-b35d-21d4e3e8318d",
"author": "Patricia Lott",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKCgEsYZR6FP3Q1M8pZjhTIy80x2T3vWy2XrepkpO1H0HlPDg=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff was nice and friendly/ professional the storage space is clean and u feel like my things are safe.",
"date": "2024-01-12T17:13:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Patricia, thank you for your review! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled your experience reflects that! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-08T20:47:21.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "e0f3e01a-537f-4e0b-b19c-cc070447745a",
"author": "Ezekiel Rollins",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocILATtJo5JKyhd6s0pAlSFm-0CR_rYBmKKWigqfqL3k8oKmdQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Easy access in and out with the codes I feel secure in storing my car there",
"date": "2023-12-23T17:31:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Ezekiel! Providing renters with accessible and secure facilities is our top priority. We're glad we were able to meet your storage needs. As always, give us a call at 888-storage if you need anything.
",
"replyDate": "2024-07-08T20:47:21.000Z",
"tags": [
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "2d59cc89-0b9d-4889-99ac-f676384319e1",
"author": "Lee Nelson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVZWnR8dR4cyQcq7lyF7Pe6YzNq7XNyJX2hqC8aAujmTCJpJKAp=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice and clean the guy Adam is very professional and helpful thanks Adam for your help",
"date": "2023-12-07T20:30:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Lee, thank you for your review! We're so happy to hear that your experience with Adam and the cleanliness of the facility has been positive! If you have any questions, let us know at 888-storage.
",
"replyDate": "2024-07-08T20:47:21.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "78b3d889-25c5-40f8-a66c-e40474436314",
"author": "MsFreda Love",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXR2L6JWRxVgGYpghA4LWEq6T-6wvAthrX4E62oFVm8d8AcTgZ4lw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had a wonderful experience. Quick professional and great prices plus a follow up call from the manager in Champaign illinios to see if I was satisfied. Sorry I cant recall his nane but it was great!!",
"date": "2023-12-05T18:15:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Msfreda, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (217) 516-3113 or stop by the office if you need anything!
",
"replyDate": "2024-07-08T20:47:24.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "9dc3a130-923a-47c1-b10a-f8bca9f55f9f",
"author": "SJ Lee",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIjE3Lj5ngCVGFJcgry2CzoBB7suQkvOALWPz-5xvguvenjWLM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great storage! Everything went very smoothly. Customer service was great.\nThank you Zach.",
"date": "2023-11-17T18:18:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Sj, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (217) 516-3113 or stop by the office if you need anything!
",
"replyDate": "2024-07-08T20:47:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ef85ce92-2c77-46f4-9f71-6060fbb3d816",
"author": "Juan Álvarez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJxLuv9WI289lTBwuNNsmB2whWZUZLr54Kin4UYaLOtRPZAQA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "This is the best storage solution in town. They’re so friendly and professional. You can get a unit online easily, quickly and cheaper than other places. Adam helped me a lot.",
"date": "2023-11-03T18:55:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Juan, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (217) 516-3113 or stop by the office if you need anything!
",
"replyDate": "2024-07-08T20:47:24.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "2d134511-c0b2-4ad2-997d-7f7c86ac3fd2",
"author": "Calbert Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ7nP_t51T2ojk9iVRMAOcg3pVcudDUfPYEivnWO4un8YX8aw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-11-01T20:27:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Calbert, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2024-07-08T20:47:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "64910bcd-2105-4724-af95-e5da11507b38",
"author": "Gabrielle Kiger",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXXzc1w9UWAnkJuBgwCf0kZVLL3o7f1s4S5NgGkUUhWe0GpP3XU=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-10-12T22:13:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Gabrielle, thank you for your positive rating! Please stop by our office or call us at (217) 516-3113 if you have any questions.",
"replyDate": "2024-07-08T20:47:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cbefdf46-2c48-4629-8a46-9526bece599e",
"author": "Tylinda Lawrence",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVhFhjo-cwHHnkZZSxNwIWjMU3KYh8ulTndPp6c17W2D5wvZPY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Zac, the manager was very helpful in everything that I needed. He was there to help at all times. I would recommend extra space Storage to my friends and anyone that needs storage space and is also very clean.",
"date": "2023-10-06T21:26:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Tylinda. We're glad Zac was able to help! Our team is here to serve you, so give us a call at (217) 516-3113 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:24.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "f355f0ec-495d-46bc-9d58-0c3ca7c273c6",
"author": "Astria perkins",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXAL3TLbtqdC1H5A01n9b-_8jgWuHayOxBoyvju1Usvvf72XHvf3w=s64-c-rp-mo-br100",
"rating": 5,
"text": "I love the facility extra storage on lager in Champaign. The staff is great! Zac and the other staff is highly professional and kind and understanding. They always helpful to my needs and make solutions for issues I have. They communicate excellent! I definitely think that if anyone is looking for a great storage this would be the one I'd recommend. I love that I can get too my things without any issues. Great time, price, and staff.",
"date": "2023-09-25T15:18:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Astria, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Zac! Please stop by the office or give us a call at 888-storage if you need anything.
",
"replyDate": "2024-07-08T20:47:24.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "1e114fa6-edc8-4e68-a077-91fbfa529eac",
"author": "Jordan Banton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVbPNUN77MzbChWQA52C3zgma1E0hSqVsgk3hiCt9KI_qJG3z8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place to keep your stuff safe and secure, the staff is very friendly and helpful. Zack is a great representative who has really always gone above and beyond to help out and it is always a positive exeperiance doing business with him.",
"date": "2023-09-20T23:39:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jordan, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Zack! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2024-07-08T20:47:24.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "addd5a60-631c-45fd-804e-be7d649cdf38",
"author": "Mandy Massey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKE9d23Ifi4q2-iP2D4SOZtHbKZde5J4J5qeb7dBqzVgdxEyA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Zach has been tremendously helpful since day one. He's gone above and beyond, in my opinion, to make sure things went as smoothly as possible. He was happy to answer any questions I had and always maintained a fantastic attitude. These situations can be quite stressful sometimes and he definitely contributed to diminishing any of that. Thanks, Zach!",
"date": "2023-09-20T17:50:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Mandy, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Zach! Please stop by the office or give us a call at 888-storage if you need anything.
",
"replyDate": "2024-07-08T20:47:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3ef79671-faea-4631-807d-089f54a7dc42",
"author": "Sharnita Patrick",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocINCiaIS0WsqRUP8N4rp5THdmejT-N-7b3bqSqCi4elEZ5osA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mr. Adam Campbell went above and beyond to make sure I had the right storage that day I loved his attitude when he paid attention to my needs. Thanks Mr. Campbell you were my angel that day",
"date": "2023-09-02T20:27:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Sharnita. We're glad Adam went above and beyond to meet your storage needs! Our team is here to serve you, so give us a call at (217) 516-3113 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4c899fe2-2708-49fd-b048-6565d3d7335f",
"author": "Khaliya Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXlFUrJBhjNl8rP-YvyU01AQEjc31YppT2ZkRei0XnhPXYCuQLf=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-09-02T18:24:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Khaliya! Please stop by our office or call us at (217) 516-3113 if you have any questions. ",
"replyDate": "2024-07-08T20:47:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "25723332-75f9-4d97-9a82-59e5808ee23c",
"author": "Katie Fitzgerald",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU66xJy4hVuoQKGaAATQ34X0TZE1r5QqgpvEP1qP6NXhcE7W795=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Adam was very helpful and awesome. Good prices and easy to get.",
"date": "2023-08-15T14:51:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Katie. We're glad Adam was able to help! Our team is here to serve you, so give us a call at (217) 516-3113 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:24.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "705a2ca0-5f36-46bf-8158-fdc33bc6abb0",
"author": "Amanda Moore",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVkvsqbuWAH5HYSgc2hSy9wS-MB3AwP1kn5e384oCYP1kBM8yxT=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very genuine good service",
"date": "2023-08-05T15:41:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Amanda, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (217) 516-3113 or stop by the office if you need anything!
",
"replyDate": "2024-07-08T20:47:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "85ac62db-5669-4133-9e92-b727ff857e59",
"author": "Kyle Hampton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWqzOwivdHCqibyuL2royj1hy_dgDbXPoMRRm-2Z2qcZptMM73U=s64-c-rp-mo-br100",
"rating": 5,
"text": "Staff knew I moved out before I even had a chance to cancel and had already cancelled for me. Getting the gate code and setting up for my unit was easy. Unit was spotless upon arrival. I'd recommend to anyone looking for summer storage as a college student.",
"date": "2023-07-30T22:23:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kyle, thank you so much for your kind words. We know you have many options for storing your belongs, and are committed to being the most convenient, secure and professional storage solution in your neighborhood. Thanks for being a loyal customer! As always stop by the office or call us at 888-storage if you need anything.
",
"replyDate": "2024-07-08T20:47:24.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "71c8d33e-d25a-4bc7-98b4-d6b19a236b03",
"author": "Brandon Benton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIji5FMSL4nidIg_l-oq9zXArKnFo_dkunJC9SIjU7DRv_ykg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-06-21T21:11:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Brandon! Don't hesitate to reach out to us at (217) 516-3113 if you ever need any assistance. ",
"replyDate": "2023-07-08T20:47:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "830b9618-1952-4db7-b318-ff2a258d9b73",
"author": "Celeste Richardson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIWLe_rvt_UdvbQ7aw_NyIHedReoFQsdwHdUKcCqxJJCnTquw=s64-c-rp-mo-br100",
"rating": 4,
"text": "First time renting from Extra Storage Space but I am pleased so far with Customer Service; Easy Access to Facility and the Cleanliness of Storage area.",
"date": "2023-06-21T16:51:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Celeste! Providing renters with clean and accessible facilities is our top priority. We're glad we were able to meet your storage needs. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2023-07-08T20:47:24.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "f8b0b5bc-9e6f-4e09-a82b-bd461ebd02fb",
"author": "antonio carter",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUh_wl3tdkNa1sUHh_pwVsDIGDP30MNv4h_qMn1vs113aaZD34=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-05-18T20:36:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Antonio. Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2023-07-08T20:47:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "46d40486-70b8-4ba7-83d7-e0f080623dee",
"author": "Phyl",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJNRQXu47KDn7aurBR7hNYKJNuwy-GKYjYBDLY_ug7RBIeNoA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-05-01T18:27:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Yujia! Don't hesitate to reach out if you need anything!",
"replyDate": "2023-07-08T20:47:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e409098d-713f-48eb-a8c0-c7e15227c4e7",
"author": "Amandrae McGill",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJC7vyv6ChGosQDfR_i_z6hdO-I-djWW6AFbgcvMSMfjclJxw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-04-20T17:01:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Amandrae, thank you for your 5-star rating! We're so glad you had a good experience with Extra Space. ",
"replyDate": "2023-07-08T20:47:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6beb1bdc-5531-4139-a60c-c3c9596e1a1b",
"author": "Kawanda Ellis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKL1tmyGmk2CZlXyeQu1HxakxJ8UYJhYMfxISjGNWBwFvoZMA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Did a really good job and service",
"date": "2023-03-20T18:11:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Kawanda! It's wonderful to know our team provided you with great customer service! Don't hesitate to stop by the office or contact us at (217) 516-3113 if you need anything.",
"replyDate": "2023-07-08T20:47:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5f2c1431-9191-4c60-8262-9f59cc9585d7",
"author": "Candy Lee",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKu-v6-CfM3rTgv2xKuI9R26Okuw5bUYNP-0fIYwH6EaKUxVA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Zach is very helpful, friendly, and professional. He explained everything patiently. With his help, I was able to find a right unit at a right location even though I am 1,500 miles away from Champaign, Illinois. He definitely made extra miles. With his honesty & cordial attitude over the phone, I knew I have made a right choice to select Extra Space Storage. Zach made the process very smooth. Thank you so much Zach.",
"date": "2023-03-02T08:55:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for choosing Extra Space Storage! Our team really appreciates this thoughtful review, Candy. We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Zach. Our team will continue to work hard to meet your storage needs, so let us know if you need anything else at 888-storage.",
"replyDate": "2023-07-08T20:47:25.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "bf6b0b56-d0b6-4f70-bc35-e23c0734b287",
"author": "Christy Strum",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLR8WaX6-6vzdD-DPGSXtkgbCU7zwpsftL_wM6Nx4Y5mEk2=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer service. Highly recommended",
"date": "2023-02-28T19:41:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for recommending us, Christy! We're committed to providing excellent customer service. Feel free to stop by the office if you need anything!
",
"replyDate": "2023-07-08T20:47:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d860bbbf-266e-47ac-9063-a690898f339e",
"author": "Ric Mchappy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKNlPZjr1Z3U9b-N0xtUV7sAgYAbXdnY9SOVIOR1Gt8EC_3Aw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-02-04T00:27:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Ric! We are grateful for customers like you. ",
"replyDate": "2023-07-08T20:47:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d6a32a39-c7da-4fc2-b737-f76419293a77",
"author": "Heather Dawn McFeron",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVC8xCFeCdvqAnZ0HiVNCEgoDGMq4xdW229mso0j6t7PRKbPRMYhw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience, thanks!",
"date": "2023-02-01T18:01:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Heather. Thank you for the review. We're so glad we could meet your storage needs. As always, we're here to help at 888-storage whenever you need us.",
"replyDate": "2023-07-08T20:47:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "48d40984-ca5a-4a74-8cb9-3f40ebeaf223",
"author": "Orion",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUt8jdmxjq5phwbizFhg0Xhe-4xtnG202xBJMhJyrgTnMZlA6Dd=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great place to do storage auctions!",
"date": "2023-02-01T17:24:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Orion. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-07-08T20:47:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2bd379cc-b8aa-44d4-87c1-e12448fada21",
"author": "Quinn Hazelbaker",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVmKzd976ULWw6kImzcSGw4RhFFJ_9FwYWNH9JL47dUG-HP2LM=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Cat and Zach were very friendly and they explained everything clearly. Great customer service.",
"date": "2023-01-20T19:11:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Quinn. It's wonderful to know Cat and Zach have been friendly and informative on our rental process! Our team is here to serve you, so give us a call at (217) 516-3113 if you need any future assistance.
",
"replyDate": "2023-07-08T20:47:25.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e1240226-fa64-421a-915d-cc5a814e3c56",
"author": "John Morrison",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIijB242Mud4136xGF2jUGP65M_cHVlCUaHdQakiocxbtZv2Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-01-06T21:09:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, John! Don't hesitate to reach out to us at (217) 516-3113 if you ever need any assistance. ",
"replyDate": "2023-07-08T20:47:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8995a7bc-940c-4472-a687-001abfdfb95b",
"author": "Jorge Estrada",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXHTfl-tE1zEp5Hr53O1hqRKQIFdW8IFARso21JgZWwsdhDjJqChg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-12-17T11:23:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Jorge! We are grateful for customers like you. ",
"replyDate": "2023-07-08T20:47:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3a479c3f-8743-4652-b2fb-64fe04813873",
"author": "Thalia Thompson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIvm_f_igSAuddAMaMDr6ijBdsoCvAIN-5q8RvxECfQbaONOg=s64-c-rp-mo-br100",
"rating": 5,
"text": "very sweet people each time i go! i closed my storage unit since i didn’t need it anymore and the experience was very easy!",
"date": "2022-11-28T00:33:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thalia, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Don’t hesitate to call us at 888-storage if you need anything in the future.
",
"replyDate": "2023-07-08T20:47:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "70405e9d-012b-48df-850c-6a23d2418a53",
"author": "Tamera Schneider",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLUoA7uX2HvCGrOaqW1-6pyYwkoH1MGxIOjgcwP8WNlr8MDvg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thanks you Zach and Cat!! They really went above and beyond to help me out!!!",
"date": "2022-11-18T18:21:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Tamera!Thank you so much for the positive review. It's great to know Zach and Cat went above and beyond to help you! If you ever need anything don't hesitate to give us a call at (217) 516-3113 or stop by the facility! ",
"replyDate": "2023-07-08T20:47:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "16c36781-1ecb-45df-8775-3a603d0d4373",
"author": "billy wolfe",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJT8m18fGg8KKRUMfmNgicV0bup870YV_SDoD69pb6IbnlKNg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Zach was very helpful and professional. I appreciate the business and will continue to be using extra space. Thanks Zach!",
"date": "2022-10-29T21:56:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Billy, thank you for your review. We're glad Zach was very helpful and professional. Please stop by the office or contact us at 888-storage if you have any questions!
",
"replyDate": "2023-07-08T20:47:25.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "ac10dafa-8422-454d-be06-b829e127d3a3",
"author": "Michelle Santillanes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKFLwa26LOXMyltp12qt3cH9BlxCiv5QeZBJy4HLQPr3luQmg=s64-c-rp-mo-br100",
"rating": 5,
"text": "David is super nice and helpful!",
"date": "2022-08-27T21:28:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Michelle. Thank you for the review. We're so glad David could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-08T20:47:25.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ac063414-a71f-4563-a622-bf1747faf961",
"author": "Brandon Jackson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIss896Wi9jgPFGNBmumWUkgFK-E46nFhmiyqwNsV_lnU-2ig=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-08-27T14:07:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Brandon! Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2023-07-08T20:47:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b2d66f83-e15e-4d00-9304-ee21e37632a5",
"author": "Robbin Mason",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLjiVoojwvKgXEi1e44lpNrNcmywPaLCgNrd4-ufb-Tt2-Ly_Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-08-25T16:04:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Robbin, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-08T20:47:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dbdb8c4e-407c-46ab-b7dd-a01491b9c5ce",
"author": "cutie unknown",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXuNg5RVTta7YVPyKSHWjh-3cGHv2AzMQUPahMwr7OtdGJj2sYmBg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-08-25T15:39:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Cutie. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2023-07-08T20:47:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d5c961b9-cccc-4871-b5bd-a7bfa3384865",
"author": "Jacaline Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXOJNFo-lOFxp-B_NyUS5BrQY6P3yU1rjp5dnNUu7kTgj9nozVVKQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-08-23T15:48:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Jacaline. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2023-07-08T20:47:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "42e4391a-93af-4336-bead-77c8005f85a8",
"author": "Vanessa Santillanes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWb_Ckn_2Q2NH0rH7w5rjaDVOjdQQsGGZPBhban_LnPNtYSs-1K=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-08-20T17:55:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Vanessa! We are grateful for customers like you.",
"replyDate": "2023-07-08T20:47:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "462c32c2-fed1-470e-9347-bc2904598283",
"author": "Livier Reyes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUsqw1qiOmx1MS7BDqZIOBrmaLc4cycAVODaPxcENbs10NU1ife=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-08-19T20:22:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Livier! Don't hesitate to reach out if you need anything!",
"replyDate": "2023-07-08T20:47:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "13a34787-ad5f-4800-9581-a098f5058985",
"author": "Christian Maino Vieytes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWicXJu6Z-eChyuWckYv6f78gUiHyjujcvF7y7zbj4h2vlTOo_r=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer service!",
"date": "2022-08-12T16:19:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Chris! We're committed to providing excellent customer service. Please stop by the office or give us a call at 888-STORAGE.",
"replyDate": "2023-07-08T20:47:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "12ddb484-01cd-4e82-a6f1-d9a43ad58460",
"author": "Youtube Viewer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK1IcgynGEHDnVKAeRkrS6tYGQwX1lxwQ-0k7cqDyZTUhoI1A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra Time, Extra Customer Service, Extra Convenient, Extraordinary & If Extra-llent Was A Word Soul Brotha Zack Represents It To The Fullest Much Appreciated Peace & Bless-up From YouTube Viewer AkA Terrell Ware",
"date": "2022-08-11T03:22:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Youtube Viewer, thank you for sharing the positive experience you had with Zack at Extra Space Storage! The awesome review means the world to us. We are glad to meet your storage needs! Let us know if we can do anything else to help at 888-storage.",
"replyDate": "2023-07-08T20:47:26.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "0d644932-d612-483f-85cd-c301e9792f8a",
"author": "Krysten Shelton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWRoa23wUlfmoHkY01ZvGEutfjezzKSIJFuManmaKttaaRJGARaDQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great place!! I went in with questions and left feeling reassured and happy to come back and store my belongings with them! The woman that helped me was very patient with my tediousness lol thank you so much to the extra space storage staff! I'll be back soon! :)",
"date": "2022-07-29T16:53:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Krysten! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Call us at 888-storage if you have any questions or need assistance with your rental.",
"replyDate": "2023-07-08T20:47:26.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "4194f797-2114-4562-9ddd-835d6b430c31",
"author": "Actions Speak Louder",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXMc5B52-oK7GM6PqAS_C_JRuafWkMgp6mndfTWC78d4BbcOIu_tQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "David was a pleasure to do business with",
"date": "2022-07-28T22:19:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Actions Speak! It's great to know David was a pleasure to work with. As always, give us a call at 888-storage if you need anything.",
"replyDate": "2023-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "439811ff-5d42-4bd3-857d-054165592c73",
"author": "Shannon Durazzo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLZCMSlbfiCI9gyna4ETMxhvxzF99gtcA74CIxg824yEvAu1w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very satisfied! Staff was very pleasant and extremely helpful would def. recommend!!! To the young lady who assisted me thank you so much for being patient and helping an old lady out ;)",
"date": "2022-07-28T19:23:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind remarks, Shannon! We're so happy to hear we have your recommendation! Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.",
"replyDate": "2023-07-08T20:47:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "432a6f00-17a6-42d2-8ad9-e3234219a395",
"author": "Laurie Swatkowski",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWnc9cAnN0MRadHyq8xd0ky1DyPsIAOBVTihMUKB5KTZB-1oIY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Needed storage for a month between moves & this place was great. Clean, reasonable rate & staff who were great to work with during a stressful time.",
"date": "2022-07-28T16:51:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Laurie, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! We are so happy you are satisfied with your rental rate! we're glad our team is great to work with during a stressful time. Please stop by the office or give us a call at 888-STORAGE.",
"replyDate": "2023-07-08T20:47:26.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "208b8964-bfc7-4597-9503-f751abf753ce",
"author": "Eric Floyd",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUl1AIuSH-1tj7xeAQtFHErgHWd53oMh2ZuyAHcFsMpW2pgRX8j=s64-c-rp-mo-br100",
"rating": 5,
"text": "Been looking for a good storage unit. Very friendly staff. Catherine Rushing was very nice. She helped me out tremendously. The grounds was well kept. I will be coming back real soon",
"date": "2022-07-28T14:51:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Eric, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly staff, so we are thrilled to hear that Catherine Rushing was very nice and helped you out tremendously. We prioritize providing well-kept facilities and are so glad to hear your experience reflects that. Stop by our office if you need anything in the future!",
"replyDate": "2023-07-08T20:47:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4756f1d5-517f-4639-ba76-ae6d02810ca7",
"author": "Robin Ihrie",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKPPcVuI5k-iO3Y_aDLyz0aQ6p5ASB2sJkmR63u7ge5UPaZcA=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2022-07-27T17:25:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave a positive rating, Robin! We're happy you trust Extra Space Storage for your storage needs.",
"replyDate": "2023-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "19747ef8-e9e7-4ae6-a77a-447506b9da9d",
"author": "Sean Hesano",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI6iIPdHCgS5UwjnTRwvhBVPRsMHnBz2s5XgVEc4sQ3b7lU2Q=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Really great experience, shockingly easy.",
"date": "2022-07-25T14:50:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Sean, thanks so much for your review! We are thrilled to hear your experience was really great. Please stop by the office or give us a call at 888-STORAGE.",
"replyDate": "2023-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ebb93e5b-f222-4445-96ab-e1b480669b3a",
"author": "Mohammed",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLvaUyDNsf8UaJEJPSLhZVWZfrKErh1aHuowHUph6av6latgVvx=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra storage team & Zack helped to find a storage unit on time. Zack is very proffesional & provided excellent service.",
"date": "2022-07-24T17:05:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Mohammed, thank you for your review. We're glad Zack helped to find a storage unit on time, is very professional, and provided excellent service. Stop by our office if you need anything in the future!",
"replyDate": "2023-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3bcd83ae-9625-4965-bac3-3c5c0cdf9bf7",
"author": "Telly Murray (Telly)",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJB4aFcE7fIQoUhbUYZa1TJjgbxho6jLYRSfFdc0WSBp1vmlDw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-07-17T17:47:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Telly Murray! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
"replyDate": "2023-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c7d4e515-068d-4310-8b4d-7bab3f164b66",
"author": "Sharronda Eaton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVH8GTDsIsCexAHAHW_A01_ssuB_J4QikuGHsgAH7l78CewiFRdHQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Zach was absolutely AMAZING!!! He has been so professional and has helped me tremendously with my storage and other stuff I needed assistance with. I absolutely luv Extra Space Storage and would highly recommend them to anyone who is looking for Great customer service and professionalism! They go above and beyond their title and very friendly! Thank you again Zach!! Your AWESOME 👏 👍🏽👍🏽👍🏽👍🏽🙂",
"date": "2022-07-13T18:19:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Sharronda, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with Zach! We really appreciate the recommendation as well as the 5-star review! Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions.",
"replyDate": "2023-07-08T20:47:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2b40486d-d623-4c77-a24f-29cb024c4679",
"author": "Shelby Grimwood",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVXtDcLNjuFSUnwHr_jaJgOw65M3nUkmr2zTlzU6yPVexoSfYey=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-04-30T18:17:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Shelby. We're glad we were able to assist you with your storage needs.",
"replyDate": "2022-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c379d8ae-3cd0-4373-8778-a2b77ccd4ea6",
"author": "Kurt Ji",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIR4T6bvzzNOI5q8Yy7C39YUQIUcziCFyB8O7kk711FJRdbiQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Zach is very helpful. Hope to have a great time here.",
"date": "2022-04-28T22:03:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Kurt, You have no idea how much these 5 little stars mean to us! Thanks so much for the review. It's wonderful to know Zach was very helpful. We are here to serve you, so give us a call at (888)-STORAGE if you need any future assistance.",
"replyDate": "2022-07-08T20:47:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a46142f2-97ce-49c6-964f-b5330bea8a80",
"author": "Geraldy Joseph",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXN57YxXZ6QB5YQvCkwIkJU4AwTDKpit6J2g-ubyS5YPRo1IB-u1A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-22T17:41:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Geraldy! We're so glad we were able to meet your storage needs.",
"replyDate": "2022-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ecc7ad37-1cd0-4e3b-a802-6450a2f8de10",
"author": "Edward",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUJeKUj3SQTdQXTczMqKfA8Dsu-JQ-SlOHOJrITwQ3bp9eJDzlu=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service.",
"date": "2022-04-11T22:12:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Edward! We're committed to providing excellent customer service. If you need anything in the future, feel free to stop by or call us at 888-storage!",
"replyDate": "2022-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b7581ade-dbf7-499a-b5df-9fead0d42310",
"author": "Eric Dean",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLRs0V-BaF-W5aXWbOE8b3TIb5xn3ceI8LDcA0vcxE-DJURLg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-05T19:12:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Eric! We are grateful for customers like you.",
"replyDate": "2022-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "140b7a1f-0ac6-4c26-9392-a57f4b36a4cb",
"author": "Barbara Sylvia Trist",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVm6A3oZsQw41vsqLBmn8aoj2ozYzJ6GBoH-7z-9xZRXsUCgy8=s64-c-rp-mo-br100",
"rating": 5,
"text": "This place is awesome!",
"date": "2022-04-01T22:43:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Barbara Sylvia! Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "44a628f8-9734-4a84-adbc-aea0b08b0745",
"author": "floorguy12",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLzxSar8LZYn3IuPKCTgMINSRtBx6b5F6EWlGD3JMEFhwbTNA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-23T19:36:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Floorguy12! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b27e7e99-4256-4321-8ede-084ba2256a8a",
"author": "James Pierre",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVVXHrcL6HiKrQjw1V-Co0rs8ID0lSGGhlm3XkDA7RZ1yKV1g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-16T23:43:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello James, thank you for your positive rating! Please stop by our office or call us at (217) 516-3113 if you have any questions.",
"replyDate": "2022-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "21cda8af-4ed8-44df-8e0b-fbb4cab499cb",
"author": "Angie Wilson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKhKKRQxfhxM9t-6HyLDTofmQxQ6CtHgLRBMAgrisZmZsPWkIE=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-16T18:53:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Angela! We are so happy you had a great experience with Extra Space.",
"replyDate": "2022-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1e9c0768-6911-4fd7-beee-5d5b2987e796",
"author": "Lamont Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUn1vYkjFNg4pVoEUPw5uJe7wdMevCEdzNiB8VRLWuS4qHJ8YJx=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-15T22:19:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Lamont! Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ca45a101-b1e1-4486-9f7f-e80ef4c0726b",
"author": "Khanthaly Nomichit",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXbYZkxMNX0iysmPrMbeCSXUe7BQ2ssDq7GPq1UlNs2dlRWU4rC=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-08T22:55:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Khanthaly. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6aa67715-abc8-48da-9c09-3b64c6e00d32",
"author": "Gina Cascarano",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU9uLmYhg4UC_HKCDCV2Xsv6dT84WRjqajZ5ZbfWwbKBSDFIuIcKw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-03-08T06:01:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Gina, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1c0fed62-3944-4ade-a197-19d38e9c2205",
"author": "darren perrachione",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJu-JY3ffJGtFQoPWp8R-ng5V32tr30fDzhwXktYg6zm0I5Lw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Renting a space was quick and easy, person on phone was nice and helpful.",
"date": "2022-03-03T22:55:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Darren! We're happy we were able to provide a smooth rental experience. Call us at 888-storage if you have any questions or need assistance with your rental!",
"replyDate": "2022-07-08T20:47:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2d184643-825b-4812-8cfc-43c37bc1f8f1",
"author": "Curtis Vaughn",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUpU6zzYxfftZ_yUgY6NGzyw-T2cxWfmCoQppD00D4d1t2Ri0E_=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-01T19:07:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Curtis! We are grateful for customers like you.",
"replyDate": "2022-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "56003b6a-9ae0-4ce6-bb4e-609d430dbafe",
"author": "James Oliver",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIncKkFbxZuMq9kQkdna1pSlX_qYM-xiUig_Css7mj_ko7xNA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-02-15T19:12:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, James! We're so glad we were able to meet your storage needs.",
"replyDate": "2022-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bb1d409a-f7ef-48d5-8200-2874205440f1",
"author": "Justice Grant",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIQ06ypTO8g3Co6HalJw_b0UAYre-9DD4YtkY4ZnnbfVBkp-A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-02-12T22:00:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Justice, thank you for your positive rating! Please stop by our office or call us at (217) 516-3113 if you have any questions.",
"replyDate": "2022-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d1ccdadf-eb3f-42b3-99ec-759fcf503bf9",
"author": "Allen Linn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL-gfV00zhHgVjch150Rqa6olNZ4eED8CatHfRQQJI6XZzcWw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very nice gentleman what we need to know and what we needed in the space we needed he took the time to explain everything good job Zach at extra space storage",
"date": "2022-02-03T23:47:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Allen, Thank you for the great review! We are so happy to hear Zach was very detailed in explaining our rental process and was able to meet your storage needs. Our team is here to help, as always, give us a call at 888-storage if anything comes up.",
"replyDate": "2022-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "34d55b12-3b64-4ba6-ac03-e49166b79d0b",
"author": "Brandy Mitchell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ6dLIojyCcu1etl-eV56METd9cEkgbaCZNPykduEdz7YMtCg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great Company! I feel very safe leaving my belongings on their property! Thanks for everything you guys do!",
"date": "2022-02-03T17:27:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your kind words, Brandy. Security is our top priority and we appreciate that you have trusted us with your belongings! Don’t hesitate to reach out if you need anything at 888-STORAGE.",
"replyDate": "2022-07-08T20:47:26.000Z",
"tags": [
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "423ab798-1dea-4ab4-9f59-1075d04e1fe4",
"author": "Tyler DeRynck",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKsqexaV1q9pfLMhVkswl616rDjPs_GbDfLwe9BEhE6oG0Akw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-01-14T01:34:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team works hard to keep our facility clean! Thanks for noticing!",
"replyDate": "2022-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f6774d9a-6dca-4119-89a3-167b0448222c",
"author": "Alia",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXoLjI-XfaStmNupHlhOQb1-gqtRcrgn2yb3oKYXgELvCsX0L4TAw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Zach was a nice fella and a great representative of the company! I will recommend Extra Space Storage to anyone!",
"date": "2022-01-14T01:30:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Amelia, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything!",
"replyDate": "2022-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "45a60230-f48c-4010-8170-5a0d854fff13",
"author": "Michelle Likeric",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJBAkY-mrWSqc2krvhGYj4yvslmH3mtJLZ5k6YUi0QdV0s7jg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-01-13T23:10:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Michelle. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2022-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4d169106-f66c-4e7d-85ad-18e7c6fbf498",
"author": "Tricia Gauble",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUD0C39sJ75luTa-O-c_FKsWrBvo11RZVFpmRxyIY5hgHjMWaXO=s64-c-rp-mo-br100",
"rating": 5,
"text": "Zack, the representative i have, now, had the pleasure of talking with several times...has been gracious, forthcoming with all info needed for me to make my choice of units.\nvery polite, helpful, friendly.",
"date": "2022-01-12T23:34:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Tricia, thanks so much for your review! We are thrilled to hear your experience with Zack was positive and are always here to help with your storage needs! Give us a call at (217) 516-3113 or stop by the office if you need anything!",
"replyDate": "2022-07-08T20:47:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "93a4870c-b67a-419c-aeb6-39e571a04abf",
"author": "Mike Rogers",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVev3GtCEvKDnLZkmWo402Tw55m_K1EleMDnp1KeJ4SHei8IKGx=s64-c-rp-mo-br100",
"rating": 5,
"text": "Zac ackers was on point. Good customer relations",
"date": "2022-01-12T22:56:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for taking the time to leave us a review, Mike! We are so glad Zac could meet your storage needs. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "657c05e3-4f5c-441c-a64f-d7d61fb044ac",
"author": "Vianney Issema",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLZBR6GBST11Lc3YMvBpwyAAMubbnV3DuanAP-VqA4tyNXgNg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-01-12T22:49:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Vianney. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4f2baf12-cfe5-4803-8c9e-bb979f37c269",
"author": "Terra Akers",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJZGhBtbGJlg4Mym6_Q3X4NLV_7J82Gtxh_hxJTmC0PIvszmg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-01-11T00:36:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Terra, thank you for your positive rating! Please stop by our office or call us at (217) 516-3113 if you have any questions.",
"replyDate": "2022-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "406d5c98-aa2c-4e3f-b6dc-0fb4af817468",
"author": "Mike Rettinger",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIx_MbhH3S1DDToW_1GLL8m8gVm5A2E25klFbzi50gdEPtLew=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very trust worthy wonderful staff most friendly you can't go wrong here",
"date": "2022-01-07T16:03:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Mike!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (217) 516-3113 or stop by the facility!",
"replyDate": "2022-07-08T20:47:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c8a1e6a3-fff4-41ce-829d-a76af43e7f7d",
"author": "Ben “BenAssassin” Assassin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXei0X05hIE2XEugFdXU97DWRLSs0gjGmPSbZq26xQWnFmzi_o-=s64-c-rp-mo-br100",
"rating": 4,
"text": "Went looking for an affordable storage ran into these. Place looks decent price are slightly ok. Management and people are professional and nice.",
"date": "2021-12-18T00:54:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Ben “benassassin”! We are so glad you had a positive experience with Extra Space. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-08T20:47:26.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "3ff45249-eae7-4219-ba75-07706e8fcfb6",
"author": "Louis Brons",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXQ5Cty5QULml3xYVCZo4tlyLiYA7_6GsGsDSHqOEWzFHHNtMev=s64-c-rp-mo-br100",
"rating": 4,
"text": "Very friendly front desk worker and the units are very clean",
"date": "2021-12-01T02:25:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Louis, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-08T20:47:26.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "5b98a61b-ebd4-491d-9b06-3188f063e261",
"author": "Travis Hand",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXozHb2GlVz8b3e8uX_khGP23JjVLXXkdurDAGgxp-m-7d-JgL6=s64-c-rp-mo-br100",
"rating": 5,
"text": "The customer service was good and renting was easy",
"date": "2021-12-01T02:20:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Envoyoftheend. Thank you so much for the positive review, it means a lot to our team! If you have any questions feel free to stop by or give us a call at (217) 516-3113.",
"replyDate": "2022-07-08T20:47:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c3d44013-a92b-4616-8076-5ef7d28ba74b",
"author": "Tyler Chrisman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLOaH-HtxOIElgkU15KYO5pBwSH3jF3rKQBzCCGNmNiF178mw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great facility! Very clean with helpful staff. I had some questions and Cat was very eager and willing to help with anything I needed. Would recommend to friends.",
"date": "2021-12-01T02:18:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Tyler, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience with Cat reflects that. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-08T20:47:28.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "3f1d8144-fc03-4af8-a3c2-2c9fd9a58831",
"author": "Don Lomax",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJD0w7bA1f8kx0zRUbAmV4LxamgLi2Tj88Ol0YZHa_9bWtcPQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-11-18T19:44:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Don! Call us at (217) 516-3113 if you have any questions or need assistance with your rental.",
"replyDate": "2022-07-08T20:47:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c20d150a-557e-4e40-b3bc-207c8b39a721",
"author": "Miranda Garner",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIn2gXQc3NYPXpF9qH3d1Qhs2ZSTCPTt4yJfsTvLcbR4M_JHg=s64-c-rp-mo-br100",
"rating": 5,
"text": "The woman at the front desk was very friendly and helpful. Answered all of my questions!",
"date": "2021-11-13T15:18:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Miranda, thank you for your review. We're glad our team was very friendly, helpful, and answered all of your questions! Don't hesitate to reach out to us at 888-STORAGE if you need anything!",
"replyDate": "2022-07-08T20:47:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e21bcd71-1094-42d2-adb1-98116168776c",
"author": "Destiny Ketron",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLF7Lx3H7xK3LDC9TsV6Z013ygeBfeFGdNDKUFbmxGtmmQ_lg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean & Secure",
"date": "2021-09-24T12:17:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Destiny! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-08T20:47:28.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "7f8be9c0-8068-4258-a661-c514343bee66",
"author": "Alec Benjamin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLoP9hIwk2RJJ_oCmwk3SOa-M4wxHKqifrPQZje46ZauSSBaw=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2021-08-24T00:39:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Alec, thanks for leaving a rating! We're happy you trust Extra Space Storage for your storage needs.",
"replyDate": "2022-07-08T20:47:28.000Z",
"tags": [],
"sentiment": "positive"
}
]
}