{
"summary": {
"average": 4.9,
"total": 569,
"distribution": {
"1": 5,
"2": 4,
"3": 8,
"4": 27,
"5": 525
}
},
"reviews": [
{
"id": "6eb656fe-992f-4793-ae7d-b4eb0a247cd6",
"author": "Scott Antonucci",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXt8aXu3CCd2FgtOSSnqBfiyMj53EFSEtwJZELFJVgwX8AX-6PZ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "We have been pleased with the staff and appreciative of the convenient location of the units at Extra Space Storage in Wells.",
"date": "2026-07-07T20:09:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful for your kind words, Scott! Glad our staff and convenient location at Extra Space Storage in Wells met your needs.",
"replyDate": "2026-07-09T00:33:07.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "e5b567a3-1f89-44b1-9f96-d573bb1ce980",
"author": "Lisa Ross",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL-SpAdK48wlFtXJi_46VQkvakH2I9bpLKJmUg2U7bkIVGchw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Suzanne was very professional but also very kind and helpful. I would tell others because of my experience with her.",
"date": "2026-07-02T19:21:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Lisa. We greatly appreciate your feedback on Suzanne's professionalism and kindness.",
"replyDate": "2026-07-03T00:33:07.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5c489b9d-84ae-4671-b58e-9d593da3fc6e",
"author": "Kim",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUYoU1BIZ-NR_ypRcASW-zjC-B5lV5GN00QQlt9riQxf5xQNDzY=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-07-01T21:14:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Kim! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2026-07-03T00:33:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0e6fde0c-6e98-4ed6-ab29-4a618aad5fe9",
"author": "Jill Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV9yYOqjNwWOr-IMHmaV23vcrGEKdeMhGiaOUOv3WLwmfAx8tw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Couldn’t have had a better experience setting up my new storage space. Suzanne provided outstanding customer service.",
"date": "2026-06-26T17:28:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful for your kind words, Jill! Suzanne will be thrilled to hear she delivered an outstanding experience for you.",
"replyDate": "2026-07-03T00:33:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4f371d01-fea4-486e-8d0d-7bd1c41fbf66",
"author": "Kelly Robinson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUlcmXFnEpFItJGaoB7tmyundxxT_f0MxLIzZ2lNXDnHXV_SXY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience. Susann is awesome",
"date": "2026-06-24T15:29:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear about your great experience with Susann at Extra Space Storage. Thank you for your feedback.",
"replyDate": "2026-06-26T00:33:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "38c4e376-6a8a-49b1-b9c9-18c8ded56f28",
"author": "Nathalie Oliveri",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ0JRo-2T0MBuUl_B_9-BYgBHvWdQ3ZoR9bcuSrZezSVJP3ug=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Suzanne was great! Very helpful and was able to provide us with details we didn’t know we needed to ask.",
"date": "2026-06-20T17:02:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Nathalie! We're glad Suzanne provided helpful details and made your experience a great one.",
"replyDate": "2026-06-26T00:33:07.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "888a7298-5051-464d-9419-b971568f11c2",
"author": "Anthony Oliveri",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKoN-xZScQxPiUQaToSfvBWM8m39pA96CmFMoMy0K-8z-bM_20=s64-c-rp-mo-br100",
"rating": 5,
"text": "She was excellent to deal we. Made my day!!!",
"date": "2026-06-20T16:48:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear she made your day, Anthony! Thanks for sharing your experience with Extra Space Storage.",
"replyDate": "2026-06-26T00:33:07.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "4e3e8126-9acb-4c7f-8c4f-bbe9b7f83334",
"author": "Christian Lessard",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUAhhpaiVVoF6SnSTVlx3ap5_erRtHQrWN8NPPEFltblUi82ibGlw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kept my car safe and dry all winter long. Nice secure facility so no worries about anybody messing with anything",
"date": "2026-06-13T15:59:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Christian, we are delighted to hear your car stayed safe and dry. Keeping your belongings secure is exactly what we're here for!",
"replyDate": "2026-06-19T00:33:07.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "8610055a-65d2-4ae8-9073-dce5ac0b3c50",
"author": "Bret Peterson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLmXumpijtpqW-UnBcQnR-uWdG60dYS3iiGabPFq4NoxyxKvA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-06-10T17:47:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Bret! We are here for you if you need anything.",
"replyDate": "2026-06-12T00:33:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7a181c3f-17c2-47f4-8b02-6060d920ca8d",
"author": "Marty Libby",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLAXEerQcTrIm-3ipQwgmjSuu_zyXfmW3KolYBWh6ossup3Xw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-06-06T15:00:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Marty! Stop by our office or give us a call if you need assistance or have any questions.",
"replyDate": "2026-06-10T00:33:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3fe94ac8-edac-4f79-8217-690e3275999f",
"author": "R",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIUfJmPoL714_CR7JIV64xYautqecytV7Bp1rXliGDhD6peOQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Suzanne is absolutely A professional in her field, extremely understanding, kind, she goes out of her way to help every customer and is able to help and multitask all aspects of customer service, Storage.\n\nOverall, she is able to run this whole facility from my personal opinion all on her own.\n\nShe has gone out of her way to help me, and I am extremely grateful.",
"date": "2026-06-05T15:32:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for highlighting Suzanne's exceptional service! We're thrilled she made your experience outstanding through her professionalism and dedication, R.",
"replyDate": "2026-06-10T00:33:07.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4b71db45-3aa6-4c26-b359-ab8ead18ecbc",
"author": "Susan Main",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKns37VZSRd1JEkcrwTO-D-dF-hm-LEmh3784pd99fh3SIFZg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-06-04T20:15:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Susan. Your rating means so much to us!",
"replyDate": "2026-06-10T00:33:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ee8ba6f2-03e6-4310-bbde-e13309f7b180",
"author": "Jason Trostle",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUK3wTxDmju60loQT8oW-A4Flec0KVMhvi95D0aGI94mGg4cr_00Q=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Perfect timing for the availability of my unit and the staff couldn't be more pleasant!!",
"date": "2026-06-02T13:53:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are honored to hear about your positive experience with our unit availability and pleasant staff, Jason!",
"replyDate": "2026-06-10T00:33:07.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "16787c35-9dd6-4c47-9970-538363c9e201",
"author": "joe taylor",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLD1riOpUQPSk_JvtIeGlpGpIuShhV7Qq1zm6-CitAN3CyZhQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome customer service skills, really help me with my storage needs.",
"date": "2026-05-25T15:58:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience means everything! Thanks for trusting us with your storage needs.",
"replyDate": "2026-03-10T00:33:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f0f91f88-5958-48e0-97f6-c1facd2cc00f",
"author": "Jim Eickmann",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIdRdi5iyV308cwsm2OqANHrFIhvWJYJCThFM1bshEnu5biOQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-05-23T16:05:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Jim! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2026-06-10T00:33:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ba96aee3-45d1-4ed9-80f9-9c5317d95475",
"author": "Amie Romano",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKae3GrGDY7KXrhHH7ngNyxKc-ZCWqIn-Yjanm-gmkCER7dxA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Staff are friendly and accommodating, and the facility is clean.",
"date": "2026-05-22T09:09:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review Amie! We're glad our friendly staff and clean facility made your experience positive.",
"replyDate": "2026-06-10T00:33:07.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "a84516fd-6170-40ac-8eaa-b4471feb906b",
"author": "Andrea Leighton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVa8IDGmmQQdkunYeKPN4PdCHYecLET8d0Q8htJxnr-AzVA7MEOrQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Suzanne was super helpful, total rockstar!",
"date": "2026-05-16T20:44:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Andrea, for your review! We're grateful Suzanne provided such helpful service. We appreciate you recognizing her excellent work!",
"replyDate": "2026-06-10T00:33:07.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "312bc06a-7a1b-4681-8514-13b9908b916a",
"author": "Scott Wasson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWIlveSrHe_rm-r3gLSQ9VLcUUp_g0m7rTxXhH8jpWCN5bx1RXH=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-05-16T18:46:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Scott! Don't hesitate to reach out to us if you ever need any assistance.",
"replyDate": "2026-06-10T00:33:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4b93b936-4f73-434b-a2de-6066527c420b",
"author": "Heather Fish",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJkxvE6XpwjH66bZii9-d8s7gPyp5feAcQ8aBZjG7XkLDG7wA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Suzanne was amazing ,She was so accommodating and made this process easy ,I can not thank her enough",
"date": "2026-05-14T17:40:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive experience with Suzanne at Extra Space Storage. We appreciate your feedback, Heather!",
"replyDate": "2026-06-10T00:33:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9badae8c-2d9f-404d-bd35-d98de7f0b4d7",
"author": "tc Joe",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKmeAw3jq5K2R3UEyaktHRCUaMsQchqJANxpi-aZDEWkAU0tw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Suzanne was really nice and helpful. Hope her boss takes care of her!",
"date": "2026-05-13T20:55:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Tc, thank you for your wonderful feedback about Suzanne! We're thrilled she provided such helpful, caring service. We truly value team members like her.",
"replyDate": "2026-06-10T00:33:17.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fddb9f3b-13a5-4485-beff-e1f0d446338a",
"author": "Scott Carey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKA-_BMmhFAFOczwmXq_Eb9DBgZ2wMNh0vlnOAlpK6IGkw-tw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very helpful very respectful everyone I have come in contact with from this company has been super professional",
"date": "2026-05-13T18:20:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for recognizing our team's professionalism and respectful service. We appreciate your positive feedback about your experience with us Scott.",
"replyDate": "2026-04-10T00:33:17.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ec23bd26-1ce7-44ec-8539-97de6cb76801",
"author": "Sam Shuman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJEDQ-UZz7SvhcMQkbfWaa9KLdAr4mgxOEwru2x9QZV_icxtQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Suzanne was very friendly and helpful. She’s an awesome employee.",
"date": "2026-05-05T19:19:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are glad to hear Suzanne provided such friendly, helpful service. We appreciate your kind words about our awesome employee, Sam.",
"replyDate": "2026-05-10T00:33:17.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a29e3944-de4c-4508-ad35-13249f252b3b",
"author": "Robin L",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJrz683STl8_JF8yB_C6JMrGSKcPfXIDfgzb5_PD2XTfL7Z2g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Well kept facility. Friendly and helpful staff. Highly recommend.",
"date": "2026-04-30T21:40:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Robin, for recommending our well-kept facility and friendly staff. Your positive feedback means a lot to us.",
"replyDate": "2026-05-10T00:33:17.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "50991c00-0883-46dc-839f-203350569172",
"author": "David Wambolt",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIEtgoPpWhr0DHmPNOUDPwdgQfKROB7JtBav1jFfNTNo182mw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Suzanne is always friendly and professional. And willing to help.",
"date": "2026-04-30T14:55:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful for your kind words about Suzanne's friendly and professional service, David.",
"replyDate": "2026-05-10T00:33:17.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c74a26a6-9692-4027-bc97-2676e3b26e3e",
"author": "Tristan Fralick",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLKArGV4-uQbNdm48XmhPfSK10eYeMAykgGvp0d5HAtgIQnPQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Suzane is such a sweet awesome lady will help you out if you need it to very friendly environment and comfortable",
"date": "2026-04-27T19:22:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your experience Tristian! We're delighted Suzane provided such friendly, helpful service.",
"replyDate": "2026-05-10T00:33:17.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0ce1f64e-77cd-4fdf-a47c-32fd9cb041e1",
"author": "Temetrius Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI4xHLzJSDSZ16x03qmj6AIS1NJfbhRhDmUff-LnsHpSn3uWQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Was an amazing experience and Suzanne was sooooooooo sweet!!!!!!!",
"date": "2026-04-27T19:22:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your feedback Temetrius! So happy Suzanne made your experience amazing. We appreciate your kind words!",
"replyDate": "2026-05-10T00:33:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "09484b6b-0501-42a9-a963-032911f19a68",
"author": "Simon Collier",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWM6SwtSc6eOZQ9GS2EkbBt0AqVrj5_CjwK-3jySTNTgkaKuoN_=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Straightforward contract for additional storage space. I have rented here 5 times over the last decade for periods of 6 months to 9 months, but most recently I noted significant Mouse activity in my latest unit. I think its best to avoid units adjacent to the perimeter fence/field.",
"date": "2026-04-19T17:54:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled to hear you found our lease straightforward for additional storage space. Thank you for your wonderful feedback.",
"replyDate": "2025-07-10T00:33:17.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "37ef7be5-bb93-4da6-9960-b315e1f85fd5",
"author": "Alessandro Demarese",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIxckZg9Z2GoZXW5XNA__jj0FIGcDJS7G7QM9V3wO68ojpivQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super service. Suzanne is the best!",
"date": "2026-04-17T21:33:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Alessandro, for taking the time to share your positive experience with Suzanne at Extra Space Storage.",
"replyDate": "2026-05-10T00:33:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b7e7500f-186d-4892-ba1d-179d882ab2fb",
"author": "Ilona Kauffman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLBXMieCcmoanizeYtvD9akhcEtsSUw7CWnLxqHE3GhNtRQiQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Xtra Space Storage was easy to find. The unit was clean and sized appropriately as on the website. People on-site are friendly and offer to help if needed.",
"date": "2026-04-16T18:08:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your feedback about our clean unit, friendly staff, and easy location access, Ilona!",
"replyDate": "2026-05-10T00:33:17.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "08fd41ec-49a6-4b03-bfbd-fb9f311f4f47",
"author": "Jana Bissonnette",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLCuioVTXn2erq6sqkgWM9XQlrZ4WiOxww04c0chHlwmhIRYA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Had a great experience with Extra Space Storage. The whole process was easy and seamless from start to finish. Suzanne was fantastic to deal with, super helpful, friendly, and made sure my unit was clean and ready. Really appreciated her attention to detail and willingness to help. Highly recommend!",
"date": "2026-04-14T21:43:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for highlighting Suzanne's fantastic service! We're thrilled the process was seamless and your unit was perfectly prepared, Jana.",
"replyDate": "2026-05-10T00:33:17.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "00f3d85f-4cff-4927-8fdc-f3dc1253b9ea",
"author": "L F",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIzpqcZ0S235BbMH-OZfA5DK_D5du5KkeSH_G4skZg7R4KRTEA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Suzanne was super helpful from start to finish when l rented a storage unit at the Extra Storage Space facility in Wells, ME. Suzanne answered all my questions throughout the entire process. I look forward to working with her again next fall…maybe sooner.\n\nThe facility was clean and secure. I would highly recommend reaching out to them if you are interested in getting a storage unit, short-term or long-term.\n\nConveniently located right off of RT 95.",
"date": "2026-04-12T12:14:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, L F. We’re glad Suzanne was helpful throughout your rental process and that you found the facility clean, secure, and conveniently located.
",
"replyDate": "2026-05-10T00:33:17.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "b80886d7-a1b9-491d-ac1c-0a175bd4ad5c",
"author": "Santo Speranza",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLA2jtlhgB1X_ICUrrOwpATvt7okUbICYqmRWtQztwYiks6kw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very good",
"date": "2026-04-09T13:50:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear your positive feedback! Thanks for choosing Extra Space Storage.",
"replyDate": "2025-10-10T00:33:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "214b76f3-964b-4479-93a8-b86146e3e14f",
"author": "kathryn swenson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLX7BPlZXp-8jqo34gO0aktcWn2bHcLYrIe89jt0juqtm6FPw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service and willing to work with you.",
"date": "2026-04-08T21:33:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Kathryn, for the positive feedback! We're glad our team could work with you and provide great service.",
"replyDate": "2026-04-10T00:33:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d1ef038b-61a4-4a97-a558-d5d349400299",
"author": "Elizabeth Kosis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK7RxpZyH_qOAwPJdDkp68oJZNxsZnJ38-WHb3OhODUQPC9RA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience and a smooth move!",
"date": "2026-04-06T19:42:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your feedback Elizabeth! Thrilled your move went smoothly with us.",
"replyDate": "2026-04-10T00:33:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b323e6e1-84bd-4824-951d-f57914ff2d02",
"author": "Mike",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK03YDJRYRYxPo-8W6QR4nkA86M3SV4kHPUIg4CDVFyqSk6Sg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Suzanne Ferstein was very helpful with assisting us in our storage needs. She was very knowledgeable and an ab s olutr pleasure.",
"date": "2026-04-03T17:04:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are honored to hear Suzanne provided such knowledgeable and helpful service for your storage needs! Thank you for your review, Mike. ",
"replyDate": "2026-04-10T00:33:17.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "93f65887-c75a-4201-88fb-e6efb39dc4ae",
"author": "Mike Dubois",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJnOQwZ7RiX41ZqWjGprKjjNtHBQnuTmNHFOtu6jEdUJpM5eRs=s64-c-rp-mo-br100",
"rating": 5,
"text": "Susan Ferstein was very helpful with explaining and answering all of our questions with renting our storage space. She was courteous, courteous, and a pleasure!!!!!!",
"date": "2026-04-03T17:02:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear Susan provided helpful, courteous service explaining your storage rental questions, Mike. Thank you for your review. ",
"replyDate": "2026-04-10T00:33:17.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1a23fb55-440e-4046-af72-35a48623ea3a",
"author": "Mr Mitchell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJhDUyUBZwz9F_3ReaIhtGykjmU0bQn11ykNwSBYiSpLAD2Yw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great service, Great Staff. Nice and clean units with very reasonable rates.",
"date": "2026-04-02T19:49:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear that you found our service great, units nice, and rates reasonable. Thank you for your feedback.",
"replyDate": "2025-07-10T00:33:17.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "42494267-8a25-420b-85ba-deec93408268",
"author": "horace murray",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJE3_qTDg6jw8kohVeDhKAmTAMRkuC2kkKBDS9IdXHVXKaoIw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-04-02T12:39:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Horace. Thank you for leaving us a rating! Your feedback means a lot to us! ",
"replyDate": "2026-04-10T00:33:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "74625eaa-2831-4660-ba49-3679868ec5c6",
"author": "Edward Miller",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIymtLWoHv7I1MME7b6haK2bFnBcg3-SowNbSqLqwUCRirqtQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Suzanne’s wonderful! If you need storage I highly recommend this facility.",
"date": "2026-03-28T15:31:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are honored to hear Suzanne provided wonderful service! Thank you for recommending our facility, Edward. ",
"replyDate": "2026-04-10T00:33:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "aa0c6cf5-7fa4-4313-922b-d44e5881b4f5",
"author": "Todd Richardson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIySNSHmAQnE9eVJlU-o6N0hSFyn5-RuRdL3fgcbmWOQFgLxg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I recently rented a great, small storage unit at Extra Space Storage in Wells. Shortly after storing our household items, my wife and I realized that we needed a different unit.\n\nThe manager, Suzanne, helped us find a more suitable unit, and made it easy for us to move our belongings.\n\nWe appreciate how quickly she found a solution for us.\n\nThis is a great storage site, close to I-95, and well managed. Thanks!",
"date": "2026-03-27T17:47:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Todd, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Suzanne! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2023-07-10T00:33:18.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "f9487b33-d1b6-40cc-b2b6-f6e262714b13",
"author": "Christopher Robinson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX6m_W2MOZ6PT5kgZmVH7zW2fUKsJPLY8v6idD107xnS9zjRz5kDQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Stored car over winter. Even helped with tires",
"date": "2026-03-26T19:20:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are honored to hear you had a great experience, Christopher! Thanks for trusting us with your car storage and tire needs.",
"replyDate": "2026-04-10T00:33:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b3b606ed-1dbf-42c6-8f0e-7a409a95dd37",
"author": "Auranisha Srisuk",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIaT0BP-9Tsd1vMYQTPPH3cFUK_6V9RD7FPo0oEC9rL2HjpXA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-03-25T17:33:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Auranisha! We are here for you if you need anything.",
"replyDate": "2026-04-10T00:33:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1b4794f7-98c2-4aab-8355-e0e2126e58c9",
"author": "Mark Bachelder",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjURzJIHwobu74SUlyLfJi7S-GcaqUbfS3vZNZFWIoFz67GuF_IN=s64-c-rp-mo-br100",
"rating": 5,
"text": "Place is clean and nice good people good experience all around",
"date": "2026-03-25T17:05:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your positive experience with our clean facility and team! Thank you for your review, Mark. ",
"replyDate": "2026-04-10T00:33:18.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "301caf36-86f9-45d9-a7a2-b0320edb3f85",
"author": "Emma",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLr0xRS3NcL6e3uaq4x1JOvttfaO52ODCCrQKBFA5o-cZOnBA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome service! Very kind!",
"date": "2026-03-18T22:04:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Emma, for your wonderful feedback! We're thrilled you experienced awesome service and found our team kind.",
"replyDate": "2026-04-10T00:33:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1f055d88-6841-4bf8-a7f0-9f072b3835a4",
"author": "Alex Tompkins",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWPY0LTPdeCesBciHJyZ3Atk0CZcG5nM3h0-F-UDkfgG7W4vqFN=s64-c-rp-mo-br100",
"rating": 5,
"text": "great service!",
"date": "2026-03-13T19:28:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your feedback! We're thrilled you experienced great service with Extra Space Storage.",
"replyDate": "2026-04-10T00:33:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "00b3c774-2a63-4171-a58e-470a2fdf7167",
"author": "Jade Hussey",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX-6yyr89gWRcGcJQyE94DTGIB-nxDgWnprhgHtCG-4udiAmI_6QA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super friendly staff.. no issues during my time using their facility. Very clean and well kept property.",
"date": "2026-03-11T21:19:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're excited to hear you had a positive experience with our super-friendly staff and clean property. Thank you, Jade, for sharing your feedback!",
"replyDate": "2026-04-10T00:33:18.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "3f59ef4e-43fe-48e1-b2d3-75ac7ac348e9",
"author": "John Kitzmiller",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWkkXl1h2XEqNuX0FxepD9ZAjVUJRKAaFalLQ9pSA5yBzDGD_ab=s64-c-rp-mo-br100",
"rating": 5,
"text": "Remote agents were good at getting the contract roughed in and finding deals to fit my needs, but key is getting a contact at the site and Suzanne is a marvel. Of course we had heavy snows when I needed to leave my truck (outdoor space) and plowing was going to hold up our trip. Suzanne did some quick rearranging and I was able to nestle in at the last moment. All good and recommended.",
"date": "2026-03-09T20:13:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the stellar review, John! We're absolutely thrilled that Suzanne and our remote agents were able to help with your storage needs and navigate the challenging snow situation. It's wonderful to hear that our remote agents did a great job getting your contract roughed in and finding deals that fit your specific needs. Suzanne truly is a marvel, and we're so glad she was able to do some quick rearranging to help you nestle your truck into the outdoor space at the last moment, especially with the heavy snows and plowing delays that could have held up your trip. Your recommendation means the world to us!",
"replyDate": "2026-03-10T00:33:18.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "d9d1fafb-3a4e-43d8-9c37-a49f780b41f8",
"author": "Matt",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLxGPu_K59q_TCuiI5a-qSEyvgyxZ7oymU-TvqkMh5MHhKi9w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Suzanne was fantastic. She walked me through every aspect of my new storage unit with ease. I will highly recommend Extra Space and the Wells location in particular.",
"date": "2026-03-07T17:04:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for highlighting Suzanne's excellent service! We're thrilled she made your storage experience smooth and you'd recommend our Wells location.",
"replyDate": "2026-03-10T00:33:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e8f05f03-6ccf-4765-a508-51cf534328bd",
"author": "Bonnie Toone",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUzXaL6ssc_iNbxFpClpuL-I2JqB2Kke05hQDbwxY6sbQ_VCEwX=s64-c-rp-mo-br100",
"rating": 5,
"text": "I would like to give a review for Suzanne at extra space storage Wells. I would like to thank her for the excellent service you’ve provided for me Thank you for using your skills to help me navigate the situation thanks That looks OK you. It has made this process so much easier and I’m extremely grateful. I’m impressed by your performance and hard work. Thanks again Bonnie.",
"date": "2026-03-07T16:42:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for recognizing Suzanne's excellent service! We're thrilled she made your storage process easier and provided such helpful support.",
"replyDate": "2026-03-10T00:33:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4683aa0f-9f20-4819-b64b-5773538a8fcc",
"author": "Kevin S",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJuyd7tv7vrLXcxBcqWLAvPFkqpbuHzJpgvkJW_Yh-rr1AR1g=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very professional, efficient and Suzanne worked with me beyond closing time. Hard to find customer service like this in today’s world!",
"date": "2026-03-04T23:30:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience with our team is greatly appreciated. Thank you, Kevin, for sharing your feedback!",
"replyDate": "2026-03-10T00:33:18.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ea26cd49-048b-4f33-9768-91f1a31ff248",
"author": "FEELZ Consignment",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXy7q2L7bZsHR7rfyJWIjC0be8gPPYq58nrpi5jS6TB0kLkO14=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great facility",
"date": "2026-03-04T22:37:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive feedback! We're pleased you had a great experience at our facility.",
"replyDate": "2026-03-10T00:33:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8bbd57cc-dbe5-43c1-aa49-59b6e78ab367",
"author": "Victoria Mirabello",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIjdufMK--e9BZIXBBt-wuhTR_rGjPfxBxvA9pJQvjObad4hw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Suzanne at extra storage Wells, ME facility came to my rescue today 3/4/26 to open my storage unit. Thank you!!",
"date": "2026-03-04T20:28:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are elated to hear Suzanne came to your rescue! Thank you for recognizing her helpful service at our Wells facility.",
"replyDate": "2026-03-10T00:33:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c4b57ab3-ff08-4bfc-ba3e-bf17e3a61ec5",
"author": "Chris Lyon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJbip132ZZM9dCdCp8C1pseUBt0sj_Ue7JYCoEygtxhJtC1tg=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff was so helpful, I was having issues with my lock and they came out and cut it off for me so that I could start my car to charge it up.",
"date": "2026-03-02T23:03:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing, Chris! We're glad our staff could help with your lock issue and get you back on track.",
"replyDate": "2026-03-10T00:33:18.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "0a47c9a0-0b6b-422b-8b35-ea83b969ae12",
"author": "RUI OTÁVIO DE OLIVEIRA",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKJHZvundu8WBVHReKRlCR22-IyWoPezcNXWj0DwacBWb5NEg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2026-02-25T04:10:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Rui! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2026-03-10T00:33:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ca012ddd-b67c-4558-8a95-4680f5f7a4c1",
"author": "Barend Woode",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIMDZCyiMIKlFyXqbMoZUOoA0OuyV_Wa-MCZu56lsxAvHwkVNo=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great experience great support great help.",
"date": "2026-02-23T14:24:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! We're glad we could help you retrieve your items and support you through the process.",
"replyDate": "2026-01-10T00:33:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4d94e7c0-bbc4-4db6-953d-6df2c023940d",
"author": "Wilman Gonzaga",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVFD3C7kGJW_Ble5tGDGNeJGvKvk02ktNNXb71ZEAeX1HrOz7pU=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-02-20T22:39:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Wilman! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2026-03-10T00:33:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "591b086b-f9ad-4491-9bb8-1bd75ca2ded7",
"author": "Suze Desnoyers",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXT9vxlhHi7xd_NFoc0MGQLhmoXUfyHLTtSxAgPuFISSo_LNhc=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-02-14T19:20:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating Suze! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2026-03-10T00:33:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d5b14ceb-4955-4a4f-ba75-704b2851f048",
"author": "Emily McPadden",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLEVzuTv4QXKvPU01vP4Jh486vEbIKp39wGwQG1x97aVVQ-Cw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-02-10T17:48:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Emily! Thank you for being an Extra Space Storage customer. ",
"replyDate": "2026-03-10T00:33:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6c124778-57e3-444c-93f9-b3fc64b16e6e",
"author": "Carolyn Weller",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKCyrCKt34kSJGbdXWPpEb6a4JGdKUAM1w2bJ4qTqFlhg5U4g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-02-06T18:18:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Carolyn! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call or stop by the facility!",
"replyDate": "2026-02-10T00:33:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c7930ac6-1336-42ba-b55c-05ef46ebc17a",
"author": "James Abendroth",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK9HvzTZJ4MAPkM_3T2rMUK_e_O09ntYxe-uYnm_UqHDmWGPQ=s64-c-rp-mo-br100",
"rating": 4,
"text": "Suzanne was a delight while assisting me with my needs.",
"date": "2026-02-05T15:27:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your feedback! Thrilled Suzanne provided excellent assistance with your storage needs.",
"replyDate": "2026-02-10T00:33:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8cdd6e8c-4c1e-45f8-a500-725d5f4fd756",
"author": "Colby Peters",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKHkXrN8phdUW3bMxmF4bPWVxI9yDXW-Lj3zLcwQaq2glehkQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-01-29T22:24:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Colby! We're happy you trust Extra Space Storage for your storage needs. ",
"replyDate": "2026-02-10T00:33:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "32f8bf4b-b812-4114-a586-511814d0f9f7",
"author": "Shauna Goulet",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXqSME8e5J0F4ApUJ0Cuipx20JJXS21rkfnm0X1dQ49di8f5joA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Fast, easy and friendly service",
"date": "2026-01-26T15:37:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! We're thrilled you experienced fast, easy, and friendly service with us.",
"replyDate": "2026-02-10T00:33:29.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "52df1219-d464-4aca-959f-6d712956436e",
"author": "Evan Di Lauro",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW__Q83HRXzPuDsGnZ0qkdIaQCUC6mfRwEaW66i63xOIyCN0F4M=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great rate. Great staff.",
"date": "2026-01-22T17:41:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are glad to hear you enjoyed our great rate and staff!",
"replyDate": "2026-02-10T00:33:29.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "7e8446f5-a7c7-4087-821b-d2f0eea0d204",
"author": "Deanna",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV_RpgI-wCM8VrwCdvElYq1PFUUONp6Sn2jzYR4U7KlWIGYUrMZ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Suzanne was very kind in assisting my dad with selecting a storage space. She was kind and answered all questions!",
"date": "2026-01-20T22:17:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are glad to hear Suzanne provided kind assistance selecting storage space for your dad!",
"replyDate": "2026-02-10T00:33:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ee9b1683-b169-483a-acdb-1f6066772260",
"author": "josh",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJj5ajA54cuflKPNaL9psgCwEZhcw4ngdPvA3T719vHNWyx3A=s64-c-rp-mo-br100",
"rating": 5,
"text": "The location and manager suzanne is incredible, she goes above and beyond. She’s the reason I’ll continue to rent from extra space.",
"date": "2026-01-20T16:19:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are excited to hear that Suzanne has provided exceptional service to you. Thank you for sharing your experience with us.",
"replyDate": "2026-02-10T00:33:29.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "93ff140f-fc8b-4558-9a01-cc5b65999cae",
"author": "Geoffrey Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLqXuiVibEVv-eFpCPcUKBKCi_s9duZxsnGCEwcxB16uNoOMw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy sign up. Nice facility.",
"date": "2026-01-20T14:49:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback about our easy sign up process and facility, Geoffrey!",
"replyDate": "2026-02-10T00:33:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7d9ba419-2933-43a6-9f42-6795cd0a1509",
"author": "K C",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUqDYNz81Ln2zfYCW36xMMxCzS3iXk4VOE3v_dxqqzJTXXjkMzo=s64-c-rp-mo-br100",
"rating": 5,
"text": "The reservation service was perfect and Suzanne was a great help getting me familiar with the process. Super friendly would definitely use extra space again.",
"date": "2026-01-16T21:21:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear about your positive experience with Suzanne and our reservation service. Thank you for sharing your feedback!",
"replyDate": "2026-02-10T00:33:29.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "674305da-2ec1-497d-9d3e-6c8e2ce683ec",
"author": "Lizzy Dabczynski-Bean",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW-lgG0-QoT-unLjvbjOwMpHCjEu152anvZuoT96j7NlgWPm85rRg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Easy and helpful!",
"date": "2026-01-15T18:55:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive feedback! We're glad our service was easy and helpful for you.",
"replyDate": "2026-02-10T00:33:29.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "64279505-4064-47db-9f1d-11684df45ff2",
"author": "Joyce Davidson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVlbkNsEeZ8SkaVkX_ATCp0I-Ze-56jHztpQn7YPvLT0Zo2VdBc=s64-c-rp-mo-br100",
"rating": 5,
"text": "The unit was what I needed for a short amount of time. The office was professional, the price was right and the roads on the property were well taken care of and salted after bad weather. I would not hesitate to use them again and/or recommend them.",
"date": "2025-12-26T21:45:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive experience with our storage unit, professional office, fair pricing, and well-maintained property roads.",
"replyDate": "2026-01-10T00:33:29.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "neutral"
},
{
"id": "3c0f150c-1c02-44ab-8c08-2a7b47ec8ca1",
"author": "Celine Burrows",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKzNv2CRFivcncRE-3w2gJovsW6JEey7fKlR1ZJ6Dg1AZ3skA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very easy to set up, customer service is great if you have any questions, and Suzanne is wonderful to work with!",
"date": "2025-12-22T20:57:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback! We're thrilled our setup process was easy and Suzanne provided excellent service.",
"replyDate": "2026-01-10T00:33:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2130dcfc-120b-4309-805b-0a2faa56c734",
"author": "Marissa Doiron",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ3LZXrf4Iu73N5XkGGjKLhNZSvsaWP3w0jisGzVS2ISJcU5g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Suzanne was extremely professional and helpful! Very kind :) wonderful experience! Stress free!!!",
"date": "2025-12-13T14:26:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear that Suzanne was extremely professional and helpful! Thank you for sharing your experience, Marissa.",
"replyDate": "2025-10-10T00:33:29.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "907516e8-01f6-4079-97f5-38e5f537f7a7",
"author": "Alen Zweifel",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJg3m6605TCRYaTJk3Wcv7ZMp8_tLHoAxHe6d5G6anUcUkhBg=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff at the property and manager were extremely helpful on my move in. They explained everything thoroughly and professionally and made the process smooth.",
"date": "2025-12-11T16:42:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your experience. We're pleased our team made your move-in smooth and professional.",
"replyDate": "2026-01-10T00:33:29.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "621d9b11-19fb-49b3-b475-3a134ed09c8a",
"author": "Denise Nugent",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLLHmAIuhDXT5WlcHoy2ShKpCZEjSkIbeFSKnJyShmCA-lpYA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful and easy reserving the space. They address and answered any questions or concerns we had.\nWill continue to use Extra Space Storage for all our storage needs.",
"date": "2025-12-06T19:39:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback about our helpful team and easy reservation process. We appreciate your continued trust in Extra Space Storage.",
"replyDate": "2025-12-10T00:33:29.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "787da792-a5cc-45b3-a1d3-8bc899bc3646",
"author": "Justin Snow",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIodto8NVDwq3Bd0z4vJS52LSErC5FshAEhavnsXqypIrrVtzf1=s64-c-rp-mo-br100",
"rating": 5,
"text": "Have nothing but good things to say about my experience. Seamless process and my belongings remained in great condition, while stored.",
"date": "2025-12-06T18:09:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your positive experience! We're delighted your belongings stayed in great condition.",
"replyDate": "2025-12-10T00:33:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a657b817-8200-4191-aba0-2938d0381899",
"author": "Gene Palumbo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK3lEmnAlY46Abe8f_9UF3Nnf_EWCc2QjTkRyf8cLAr6mytmg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful customer service, Very user friendly website for paying bill etc..",
"date": "2025-12-05T18:52:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Gene! We're committed to providing excellent customer service. Stop by our office if you need anything in the future!",
"replyDate": "2023-07-10T00:33:29.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "307bc5d6-e583-4a85-992a-450aacfa79a0",
"author": "Kristin Hokanson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJA6FepSb8tVw2VETutcH5_m5Po90d-FNY45CNcQqdsPlEglA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Had a fantastic experience at the Wells facility. Suzanne is great! Really appreciate her helpfulness and care for her clients",
"date": "2025-11-28T21:42:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Kristin. Suzanne at the Wells facility appreciates your kind words and we are glad you had a fantastic experience.",
"replyDate": "2025-12-10T00:33:29.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "45b0f494-e0a4-4716-a34d-2d78c36ec782",
"author": "Pat OBrien",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLiOrff4k0aqeeO6p-xtrYf5_cfvYCrKl6BbTEbckWQpekGCA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Suzanne is terrific! Very professional and helpful! Can’t recommend her facility highly enough",
"date": "2025-11-28T16:55:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are utterly delighted to hear Suzanne provided such professional, helpful service! Thank you for recommending our facility.",
"replyDate": "2025-12-10T00:33:29.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b1b8695b-d9c6-46dd-9fba-a59b79a7f265",
"author": "Flora Carlson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJGjzWdk2NqUWNE-mbwleTiVXfuHGRypw1-lq5A4WJappgMaQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Suzanne is great, helped with our lock issues. Getting the unit was so easy and very affordable. Need space their choice of sizes is great.",
"date": "2025-11-21T20:10:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear about your positive experience with Suzanne and our storage units. Thank you for sharing your experience.",
"replyDate": "2025-12-10T00:33:29.000Z",
"tags": [
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "78b17509-68cd-442e-ba6c-58793c36c7e9",
"author": "Tony and Rose Antonellis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWvkS248zn5AE2NXN_oo9m2A3AdE9dgG3YB9JCo9Hc8NfVQIN4=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great service. Very easy to work with, convenient location\nSuzanne was very nice.\nThank you",
"date": "2025-11-20T18:03:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback! We're thrilled you found our service convenient and easy. Suzanne will be delighted to hear your kind words.",
"replyDate": "2025-12-10T00:33:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3faab914-a211-44ab-bb28-bca7d3de0a6e",
"author": "Solid Ground Landworks",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVY-_TRXF8_-pyVvMyzYLO5djkMwODMYq6rjrmWH3O8h-aG6AE=s64-c-rp-mo-br100",
"rating": 5,
"text": "Highly recommend! Very easy process!",
"date": "2025-11-17T21:15:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! We appreciate your recommendation and are glad to hear you found the process easy.",
"replyDate": "2025-12-10T00:33:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0e1e88fb-9703-4557-9eb5-04a584275008",
"author": "Zackary Giordano",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIsjH9kiTQcjPbiqQZz5YM5U-8Xeo5C9PQl4IJr5vR-DmmPB9w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Susann was very helpful at the front desk",
"date": "2025-11-13T17:26:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! We're thrilled Susann provided helpful service at the front desk.",
"replyDate": "2025-12-10T00:33:33.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0a2189d7-0e46-47d5-b9f6-d749c5ef0cff",
"author": "Jeremiah Andrewes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW0fuIWjojuIRWdUHv2GXgB4BoXHuEOHsXcNWUDerJbr5xZKWjk=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-11-10T15:08:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, Jeremiah! If you need any assistance the future feel free to stop by or call us.",
"replyDate": "2025-12-10T00:33:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "33cf30fc-654c-4d04-9313-e760ea3e5810",
"author": "grant3066baker",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX74-hipCDi9IzFEi2vA4QK2sVkmM1FreemQwuIbKYxfCZiKdCJ=s64-c-rp-mo-br100",
"rating": 4,
"text": "A great experience working with Susanne in the Wells office. The experience was quick and easy how it should be. Thanks!!",
"date": "2025-11-03T19:31:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear about your great experience with Susanne! Thanks for choosing Extra Space Storage.",
"replyDate": "2025-11-10T00:33:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "976e4960-fc1f-46fd-a2d2-8b0fd31999b6",
"author": "MRS T (RV LOVE xoxo)",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLqlvFISX4iXv-gcN9Ohf71Sd8cAa0HvFrTQpZUb6FG77gi2Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kathy went above and beyond Great person",
"date": "2025-10-31T19:32:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your experience! We're thrilled Kathy provided exceptional service.",
"replyDate": "2025-11-10T00:33:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b45c28f2-be7c-48c9-aedc-7133bcc1efea",
"author": "Lew Henry",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLgeHvQgx6MoD3LB3Vh54hRQu6yZSjkuQgQUqE4m-3v4Lli=s64-c-rp-mo-br100",
"rating": 5,
"text": "My experience today was perfect. Catherine did a wonderful job helping me. She was friendly, very helpful, and she totally knew her job. Thank you so much for such a pleasant experience!",
"date": "2025-10-30T19:04:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your positive feedback! Thank you for sharing your experience with us.",
"replyDate": "2025-11-10T00:33:33.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ae2a3f64-c0f6-4388-a52b-eb94ab8274c6",
"author": "Elizabeth Lagarra",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLepI1HZRk2XXFnDP3FXHBhzJnIuGWcmwyPELKU933vPps0cQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly and helpful",
"date": "2025-10-25T17:46:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback about our friendly and helpful service, Elizabeth!",
"replyDate": "2025-11-10T00:33:33.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "47a03627-1c6b-456a-b31f-64012d5ea359",
"author": "Jo Anne Sizemore",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJAlIagAJVUSji_dSi_Y2bMYnBs82mt6QKzl23b_jnyxHuLMQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Pleasant and helpful",
"date": "2025-10-20T15:25:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback! We're glad our team was pleasant and helpful with your storage needs.",
"replyDate": "2025-11-10T00:33:33.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e6449ee0-9722-4f39-a0f7-f29c69407997",
"author": "Glenn M Klein",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW387kBZfZnTHC1vSscSQOuoZTbD-4BBybxRhBgN3R-bHZRYYM2=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Extremely helpful explained everything Cleary a pleasure to wrok with.",
"date": "2025-10-18T20:34:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your experience! We're thrilled you found our team helpful and clear.",
"replyDate": "2025-11-10T00:33:33.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "452e721f-9064-488b-881a-d1a6fcf0f2c0",
"author": "Jon LaChance",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKsAWx3gd7vUxgyru0JTg64Eo_syUUKSDVo67lQh7ra5LB-xQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I just recently moved back to the state and needed a place store my households worth of stuff. I had used Extra Space before and loved the location and more importantly the service. Everyone I met was professional, communicative and super helpful!! The manager is friendly and made sure I had the right unit for my needs. I had an issue with the door of my unit and she made sure it was fixed immediately. Even offered me a new unit (which we declined,and she was tatally understanding).I would recommend this facility based on customer service alone!!!! However, the security is tight, the grounds are spotless and the location is super convenient - right off the highway exit!!!\nSo, seriously, if you need storage, I would, can and do recommend Extraspace Storage, Wells Maine!!!\n\nJon L.\nOctober 16, 2025",
"date": "2025-10-16T21:54:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jon. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Jennifer. Our team is dedicated to making sure your experience is great. Feel free to send us an email at customerservice@extraspace.com if you have any additional feedback in the future.",
"replyDate": "2022-07-10T00:33:33.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "445468c8-be29-41b9-84f4-a5dc80efbf9a",
"author": "BrandonT",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUTrvTpk2EHBiY8t9HfXW6I3DWmrqVSag1TiAiam6Kuz0mN1s3Hrw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-10-13T20:18:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Brandont! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2025-11-10T00:33:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "abe039a1-1a21-4630-b48f-24d0fbfa86d6",
"author": "Rich Arnold",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJpQdolUOYOGqkXBjyh7qU2K8mEgXoyvCC0JNSsZ9RuUOst1A=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Friendly staff and extremely helpful. Pleasure to do business with.",
"date": "2025-10-11T21:38:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for highlighting our friendly, helpful staff. We appreciate your business and positive experience with us.",
"replyDate": "2025-11-10T00:33:33.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f452b4b6-fdaa-4f0f-a585-e67ed64fba8e",
"author": "Joseph Lombardozzi",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLhmU2-0SWksIZWbYAbgtj7no_uwsr73hoKbWIBe7JRdlQ9wQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extremely simple process to rent the storage unit, Suzanne Explained and talked me through the whole thing",
"date": "2025-10-08T22:28:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Joseph! We're glad Suzanne made the rental process simple and explained everything clearly.",
"replyDate": "2025-10-10T00:33:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "50248fcc-3bee-4039-9c0f-168ceedb5ad1",
"author": "Josh K",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWKOfUvvoZbhZDJIGPqwy6BhqtrHmOz7u1KNPBb_-y4UhutTeKLBQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Friendly helpful staff",
"date": "2025-10-04T21:36:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your experience! We're glad our team was friendly and helpful.",
"replyDate": "2025-10-10T00:33:33.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5ddb13e8-3887-4ba8-a3fc-75e275f0788b",
"author": "David Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLBqdQZeliu0ccHy5FHeF83JvkdSu_ccM4LmvCjQf-NSh1EJA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Suzanne was a great help with my storage unit rental.",
"date": "2025-10-04T18:48:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! So glad Suzanne provided great help with your storage unit rental.",
"replyDate": "2025-10-10T00:33:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c83b4d7d-57ba-419a-bfa7-7199eff0cbeb",
"author": "Tammy Ramsey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJA7dq-M07BNofEF8_K2HNphOqwy7Nvw69fkOieS3meYBmcqw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I’ve had my storage shed or multiple storage sheds for about 20 years! I’ve never had a problem with mice or mold or any Moisture at all in my sheds. From San Francisco I wish the Price was a little less, but other than that an overall great experience.",
"date": "2025-09-29T18:29:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are honored to have provided you with a great storage experience for 20 years. Thank you for your feedback.",
"replyDate": "2025-10-10T00:33:33.000Z",
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "93e90845-1fdc-4515-889e-3ac0cd5f52d9",
"author": "charmaine davidson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWhAFaj2CTRp6E0Xpu2__PvM9f_jKjzG1p1DBsi5i4rc9SBYRA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Rep was very understanding of my situation and provided workable solutions",
"date": "2025-09-28T04:11:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your feedback! So glad our rep could help find solutions that worked for you.",
"replyDate": "2025-10-10T00:33:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9155154a-0757-44b0-87f6-1a91bc0c8f39",
"author": "Sam Nunn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKK80zBjH5dihcN1mRysARmKGKHGLi5ODg3l00vFZh0-0hbuw=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2025-09-27T18:05:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Sam. Thank you for leaving a positive rating. We're so grateful to have customers like you. ",
"replyDate": "2025-10-10T00:33:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b490ca8c-5e7a-42ba-9460-dfa442a27394",
"author": "Thomas Fitzgerald",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWb5oO9SV23rAmIVQ6pWj0BUjksnp0SkzM6Y0HlXWHmxqAWr6A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean facility and professional, friendly staff. Reasonable rates.",
"date": "2025-09-27T17:31:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your feedback about our clean facility and friendly staff. Thanks for noting our reasonable rates!",
"replyDate": "2025-10-10T00:33:33.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "eba8a0d6-9e7c-499d-8e62-155194919029",
"author": "Carla Arnold",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIty-oCBq1P7IeYthFMOiY8rUkgSHRrenxbQQWLPd0wpiqOQg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Suzanne was great to work with. She was very knowledgeable and funny. What a wonderful lady. The storage unit and building is very clean. We chose a climate controlled unit.",
"date": "2025-09-26T09:22:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear Suzanne provided knowledgeable service and you're happy with your clean, climate controlled unit!",
"replyDate": "2025-10-10T00:33:45.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "58992838-df55-40d9-ae38-2f70cc2951de",
"author": "Truck dog",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJX-t8O5VMMoMgxQcLyY6Uza607ejAxfgpLHzbG6FUImRxD-A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Quick and easy setup, secure outdoor storage lot. Can't complain",
"date": "2025-09-25T17:40:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your quick setup experience! Thanks for choosing our secure outdoor storage.",
"replyDate": "2025-10-10T00:33:45.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "7823e95e-eab8-478b-9914-b024e3920998",
"author": "Craig Haseltine",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIhf2Rd7_D6HYCEzHcUMPOHbBRPvg6j0Llpv8I1hIw3jbhpLKI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Suzanne was terrific! Very easy process!",
"date": "2025-09-22T19:16:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Craig! We're glad to hear Suzanne made the process easy for you at Extra Space Storage.",
"replyDate": "2025-10-10T00:33:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8653810e-984f-4588-9441-87f40e67eda6",
"author": "S Hall",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJXcQBV8BwmTnFvAhn2tzNNxP8pKPQL0Q3MM-BWigrM76I0VQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service. Was able to do everything on line.",
"date": "2025-09-21T16:16:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the great feedback! Happy our online process and customer service made everything easy for you.",
"replyDate": "2025-10-10T00:33:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "47c6073a-a994-41b7-a66c-1940107dc81a",
"author": "V. Charles Sabourin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJKQ2alba2NLGkNOIj-mLHR3gnDCMzz_rOxaVho45COpOdM0w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Rented a 5x15 with Suzanne Fernsten in Wells Me. Great service and easy to deal with. Our second time renting. Suzanne makes it very easy to do business with you\n\nHowever we could not upload the app because I am a Canadian citizen and it would not let me do so.\n\nThat makes no sense to me.",
"date": "2025-09-19T15:12:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words about Suzanne and our service! Sorry the app gave you trouble as a Canadian citizen.",
"replyDate": "2025-10-10T00:33:45.000Z",
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "58bc9169-7ab8-4bac-adc2-aa439743944b",
"author": "Donald Frigoletto",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIakrp5xEblPWiwkCZ9tsqN0WYGlAaBIIsH9TsRGVsdsYjGcw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great system, easy in and easy out!",
"date": "2025-09-11T17:55:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We deeply cherish your positive feedback. Thank you for sharing your experience with us!",
"replyDate": "2025-10-10T00:33:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8959b426-4201-4dfa-b691-9c05e0044e19",
"author": "Nancy Kingsbury",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIaWIXpIIlMDLZAeqOvHGznBNEoYXUrTrP2BhJK9Iow_vdb0Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Suzanne was very pleasant....helpful...and very entertaining",
"date": "2025-09-10T20:51:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful for your kind words about Suzanne! So glad she made your experience pleasant and entertaining.",
"replyDate": "2025-10-10T00:33:45.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "f635f1ca-314a-460a-9a72-d0b1712c302c",
"author": "Lucky Chap",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL0I5DEKHnDXiJKafo5S3_CY-lS90fZarWG84ijOMaSE0rS-w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Susan was a fabulous help and super friendly gave great options.",
"date": "2025-09-10T19:23:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are excited to hear Susan provided fabulous help and great options! Thanks for the kind words.",
"replyDate": "2025-10-10T00:33:45.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "25af3748-90a4-4dc9-9896-523734ffe8a5",
"author": "Jodie Luker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI_YIqVwznJrePhWuB-FWRnzLS7QFgi0y4Tw-Pu5Xt0iUXTuA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy process ,very nice experience.",
"date": "2025-09-10T15:43:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are elated to hear you found the process easy and had a nice experience with us!",
"replyDate": "2025-10-10T00:33:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b0b9cf2e-ed30-41b6-b635-d7af90ecfe37",
"author": "Michael Bouchard",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKFpj-20R_xyXlvLzVBw2QxIXOsqaKPdgycORsJKPih1dFkKg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service!",
"date": "2025-09-10T14:29:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience means everything! Thanks for choosing Extra Space Storage, Michael.",
"replyDate": "2025-10-10T00:33:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "12ef374e-081e-4a30-aac3-492479106c18",
"author": "Giovanni Capato",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXzVRbs0gmDycQoxICndLrH-16zRuBefoIys5JZR-PnKIHNte0=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service",
"date": "2025-09-10T13:59:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Giovanni, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call or stop by the office if you need anything!",
"replyDate": "2025-10-10T00:33:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7f48588a-3a67-4d4f-8f5f-6c2b34a51d23",
"author": "Lorna Briggs",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXxq6rHhgUF0_IAYR1RD3P57kqm7WFAsbh-eQcNOafXBK6-INzD=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean and very accommodating",
"date": "2025-09-08T14:35:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Lorna. Thank you for leaving us a rating! Your feedback means a lot to us! ",
"replyDate": "2025-07-10T00:33:45.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "99806d66-2a1e-43f4-bd76-cdb2a9137cd4",
"author": "Katrina Barbaria",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWSsZCVIB2rr8zLLH4oo8F39WBv61UYRq2xAd2dKx6imYyavIs=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly and efficient service! Facilities are very easy to access and are clean.",
"date": "2025-09-06T14:15:45.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "ab41ea0a-4965-4ee9-98c3-fd8125a423a2",
"author": "Florina Noonan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJQGhvoZMrUQuD6O0dfcAkkXu-N423JWKwUZgol57C0PpApWVpI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place lovely staff, clean lockers and location :) would go back again and again.",
"date": "2025-09-05T20:44:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words about our staff and clean lockers! We're thrilled you'd choose us again.",
"replyDate": "2025-09-10T00:33:45.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "2298b8f1-7cc9-4bc3-9679-f59d1069f9e1",
"author": "Travis LaPanne",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIqvczcPEAXX8HAcGD2TfqTS-dKFZa1bFpVAeLnPYpvszXvCQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Here every week, always clean!",
"date": "2025-09-03T20:28:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback! So glad you find our facility always clean for your weekly visits!",
"replyDate": "2025-09-10T00:33:45.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "7e51c1a0-e2f2-4343-837a-93b59d89bd03",
"author": "Derek Price",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU4lvm4XQvKMYSBD3k6xyiP-T_AA-3abG8Q2h_cWxP4ODaPues=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great location, great staff.",
"date": "2025-09-01T16:59:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! We're thrilled you love our location and staff. Your support means everything to us.",
"replyDate": "2025-09-10T00:33:45.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ee9bd51d-8943-495e-8489-afbafead2f38",
"author": "Dean Ellis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJs96mfhVk9eQi76FmdJGDSWR5Gdl0I16jCzP_u-RmwglYAFQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly staff who took the time to show us around at the different size units. Very affordable prices.",
"date": "2025-08-30T13:41:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear about your positive experience with our friendly staff and affordable prices!",
"replyDate": "2025-09-10T00:33:45.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "3cde67e4-4b9f-427d-82a9-fa2fed07f09e",
"author": "JOHN ILES",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUC9mclfA-nmyEj0H2IW6v0Lu6yIPQvW3XTOSOxS6CONT6RH8w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great service",
"date": "2025-08-29T15:35:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are excited to hear that you had a great experience with our service. Thank you for taking the time to share your feedback.",
"replyDate": "2025-07-10T00:33:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "498d473d-3e78-426c-b2e0-ab55dc220cc4",
"author": "Sharon Gillett",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXE0vBSJmZKDh2PW_bTmSinWxvfohyvkpLZsz1KOFj4Dr4JsgQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Suzanne at the Wells Extra. Space Storage was extremely helpful and kind. We are renting a unit to store a car through the winter months. Suzanne was very easy to work with and very knowledgeable. I would highly recommend",
"date": "2025-08-27T18:14:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for recommending us! So glad Suzanne made your car storage experience easy and helpful.",
"replyDate": "2025-09-10T00:33:45.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "221249d2-df74-4c3e-b67a-dd5e2919477c",
"author": "Liam Gilmore",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKVrse6kpaVSyQCvt4oRGCkavO1-G3nc_2hpXTe-J3B_lY99A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-08-25T20:56:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Liam! We are so happy you had a great experience with Extra Space Storage. ",
"replyDate": "2025-09-10T00:33:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7d7d49d8-a6fa-4599-a85f-ade103192905",
"author": "Todd Gerrish",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIxgpQOTigoIgpjzt6-KACiSYPgUWpy4i24T7CMkXt5W7xPaA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-08-16T17:12:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Todd! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call if you ever need any help with your rental.",
"replyDate": "2025-09-10T00:34:08.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "51636fa1-2f64-4823-ae21-ccdf23d3e459",
"author": "Anne Pick",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ0MXU32EEGlusitVsC1Tr8PVmTRhJo06HUMvu1kmU0yRYLRw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-08-15T20:57:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Anne! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2025-09-10T00:34:08.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e7880640-d301-4058-9ae5-ccc76688a37d",
"author": "Paul Burton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLMksF1pPwPgPJPd5e_INg9aC-ijp_bI6OrfOgO5owgbrgf8g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very nice person to help me",
"date": "2025-08-05T14:22:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback! So glad our team member could help you out.",
"replyDate": "2025-08-10T00:34:08.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4da0260f-49fd-47e5-9f23-68238a64a476",
"author": "Annette Hurman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVjwkNDUIn-FciTmSpBZeQgUxoN_lD-GeVQVUuOY084G0aNKxxK=s64-c-rp-mo-br100",
"rating": 5,
"text": "Suzanne is the beat!",
"date": "2025-08-04T16:51:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are glad to hear Suzanne made your experience great! Thanks for the awesome feedback.",
"replyDate": "2025-08-10T00:34:08.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5d975cf8-7b9d-4707-9f38-c05d0bd9fd2a",
"author": "Jonlawrence Vose",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIdccN1dCsThBYLc45EYYe7_MlnLlrC-yslDt4fO-EMYDKK-A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Suzanne is amazing. She is so helpful and I know my stuff is safe.",
"date": "2025-08-04T15:42:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words about Suzanne! We're thrilled she made you feel secure and supported.",
"replyDate": "2025-08-10T00:34:08.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "2f664e0b-f4ca-4890-b8a2-01c211c7d8d5",
"author": "Bob Lee",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIHMOmxHPni98rl7ldy7gJ73WNHt28NczCoK_U3rDFbCCuRxg=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Agents were great. App is terrible.",
"date": "2025-08-02T20:15:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're absolutely thrilled to hear that you had a positive experience with our agents. Your concerns about the app are noted. Thank you for sharing your experience.",
"replyDate": "2025-07-10T00:34:08.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "f529b5f3-8b76-4217-a0fd-4feb62a9a0b8",
"author": "Kirk Lambert",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLkfZPAafCxbJ8jExBWhXhCcpF32_oRoV-VGsMIHfTobUNYEw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Got a great deal on a unit with short notice. Thank you!",
"date": "2025-08-02T17:44:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for choosing us! So glad we could help with short notice and get you a great deal.",
"replyDate": "2025-08-10T00:34:08.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "c5d53c03-c22a-4be1-bd44-73f3b2e9a88c",
"author": "Lana Ochs- AnnieMac Home Mortgage",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVRIC4SR9Dridyoovql4LgV1rcxCFp53VXCapYS68_YaYdZyzht=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super easy to rent a unit online and people in the office are very helpful and friendly. Highly recommend.",
"date": "2025-07-26T16:54:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We deeply cherish your feedback about our easy online rental and helpful office team. Thanks for recommending us!",
"replyDate": "2025-08-10T00:34:08.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "35d7cc89-cb38-4ff0-8888-200104608ca1",
"author": "Steve E",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV0ugYatO4zpvu7NpJ6K-RlOoJ-7dToHv0MNFMBvf5pRti1jnisnQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "They came through for me at the last moment! Moving one unit to another, the other too small! Thank you",
"date": "2025-07-25T20:16:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your positive feedback! Thank you for letting us know.",
"replyDate": "2025-07-10T00:34:08.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c2dad4c6-b009-42cd-b269-17be4c1993e6",
"author": "Richard O'Brien",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI3kf51EygYYNB187VhEUIighcgnyvYqGFSrUN5MqCgFAMVJg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-07-24T14:24:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Richard, thanks for leaving a rating! We're happy to hear you had a great experience!",
"replyDate": "2025-08-10T00:34:08.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6608042e-23b4-4649-bcff-37546a3760ba",
"author": "Therese O'Brien",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL9FxCCkd5sYZvrertDwdaExDhr0oDnDcRF3j_8JSvgrPaDtQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2025-07-24T14:18:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Therese! Don't hesitate to reach out to us if you ever need any assistance.",
"replyDate": "2025-08-10T00:34:08.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a784f4ec-682e-4787-ba27-d4ef7dd23238",
"author": "joe narcisi",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKv6ZCFKLqPCmZ9sDzCB3uHsls5i72hl_VMlG8fni3FXZ9AGg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Have been renting here for years; always friendly, helpful and the units are in perfect condition. Our stuff stays clean and dry!",
"date": "2025-07-23T16:48:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear you've had such a great experience over the years! Thanks for trusting us with your storage needs.",
"replyDate": "2025-08-10T00:34:08.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "eacffda2-aa08-4f1e-9662-6fb5799da5c8",
"author": "Finest Jewels",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXnkqabcDpK05SOn3jJhNS5RRLfem7qfX4mDme4ZIvIBfki4DaP=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean and friendly.",
"date": "2025-07-22T10:39:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear you found our facility clean and our team friendly!",
"replyDate": "2025-08-10T00:34:08.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "9cfe81c1-aaf9-49ca-84c1-1744eeb87055",
"author": "Johnathan Carney",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLrEMXKV4WYcv7AfwdRrCRo2U3MaSLbzubaWOGNJLIwlY-gpQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean presentable location manages easy to deal with now what",
"date": "2025-07-18T19:51:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear you found our location clean and our managers easy to deal with!",
"replyDate": "2025-08-10T00:34:08.000Z",
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "cb2bea8f-f1ed-4bd4-82be-3a3d077b559e",
"author": "Naomi Wernick-Pfaffmann",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWfh48Liu30ByQL8VicvKU0tiIL_NBEchC3XxQGx2kGjS8IT7-G=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean and easily accessible - people were helpful.",
"date": "2025-07-14T16:04:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear you found our facility clean and accessible! Thanks for the kind words about our helpful team.",
"replyDate": "2025-08-10T00:34:08.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "3ec62fd4-970d-4a52-bb50-96771937736e",
"author": "Cole Boston",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJUuAWn9E89GFQZ3prtuKLl_JFIgDscNBWOom8qjZy8DaxXBg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-07-10T20:15:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Cole, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything! ",
"replyDate": "2025-08-10T00:34:08.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e3fe4b72-cb5e-4e18-bd16-32f46ed5d5d0",
"author": "Daniel Durgin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIsAk_yWv18AnFhdYjrv2RfxLT0ILQ9uhZg7P_EJRdoWAIEMg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Nothing but great things to say about the place and staff. Very clean and pleasant office staff who go above and beyond to help.",
"date": "2025-07-10T13:51:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your positive experience with our clean facility and helpful staff!",
"replyDate": "2025-08-10T00:34:08.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "7b430349-ec15-43fb-aa62-550db13b9f52",
"author": "Mike Robichaud",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJZ5-QmpddubxrNYddR1qmiTV0BxR85EzsNbVe0XdfdmrO3Hg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice, clean unit. We went for our first trip but couldn’t locate our code to enter. The manager helped us get in and directed us to our unit, and it was well after office hours. She was informative and very pleasant.",
"date": "2025-07-08T00:20:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your positive experience with our clean unit and helpful manager! Thanks for choosing Extra Space Storage.",
"replyDate": "2025-07-10T00:34:08.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "b5c71143-c4ac-47ee-b108-b08242d1bfbe",
"author": "Don Fournier",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUFf0mXH7-UahFPAVPdmsJyFhUra4E9mywO8hkII7Ka2hrdZXSz=s64-c-rp-mo-br100",
"rating": 5,
"text": "Suzanne made the rental process so easy, great job.",
"date": "2025-07-06T15:40:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Don! We're happy Suzanne was able to provide a smooth rental experience. Please call us at 888-storage if you need anything.",
"replyDate": "2024-07-10T00:34:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "01a53e61-d673-4512-b5ba-dbc5dfb96ed8",
"author": "Steve Mower",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKDhI90zWr1NSKXT2PhfG0-KdBjLT-VVkGrOhCjZ3vVvRREPg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome Customer Service!",
"date": "2025-07-03T20:35:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your awesome experience with our customer service team!",
"replyDate": "2025-07-10T00:34:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ba03f5f1-e2b5-4cfe-8e10-a498e9ea3a1d",
"author": "john charbonneau",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX-VGk3ENrRhydM6JnbOkkeF9ZJfexhWVpsSQpNLzs_V7HAx_A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer service!",
"date": "2025-07-03T17:12:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your excellent experience with our customer service team!",
"replyDate": "2025-07-10T00:34:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c7a1da27-88ab-4669-9d18-876a969cc7f7",
"author": "Raymond Daney",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ4_VmAqIr3zqt9wkrBGlYYckUJhXcHrTbTzBqdx9hXJ1VeGw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-07-01T20:13:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Raymond. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2025-07-10T00:34:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4189ffce-fd18-4c69-a175-9828a72425c5",
"author": "Pete Haskell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJp4Bmh3XG_kbHNokmPtArA2X-f0GZRzKmDV3C5rtU0Q05iSw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "This has been a tremendous experience storing my RV. Great people to deal with, an economical rate and a secure lot. This was our second year, and we will be back next year!!\nUpdate\nWe are now on out 4th year of tre.endous service. Suzanne is a pleasure to work with. She makes the experience so much easier.",
"date": "2025-06-29T16:23:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're pleased to hear about your positive experience storing your RV with us. Thank you for your feedback, Pete Haskell!",
"replyDate": "2025-07-10T00:34:14.000Z",
"tags": [
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "3ce28edd-a641-40bc-8ec0-eb3de5ea076f",
"author": "Tyson Pup",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVyYSD63xKKkd5qL702Shufza1uKSeTqstnKxegsbDf21d60Y9W=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Excellent customer service and a great price",
"date": "2025-06-28T16:43:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're delighted to hear about your excellent experience and great price. Thank you immensely.",
"replyDate": "2025-07-10T00:34:14.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "e5b799dd-ae8c-4b67-b60d-4014b50c7d13",
"author": "Lynn Fortier",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW7CPVBoahvdkC-Jg-NJ3WNv6ROYbWL0jONd_QK8tZjX4l173QE=s64-c-rp-mo-br100",
"rating": 5,
"text": "Smooth process. No issues. Would recommend.",
"date": "2025-06-28T13:41:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience is greatly appreciated. Thank you for recommending Extra Space Storage.",
"replyDate": "2025-07-10T00:34:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ebb9ca1e-db25-405e-b308-bc0d04dc34a0",
"author": "Deana Cavan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWZM-etNtd1QhF3wKimXv-te_ks7AFB0tV9duyaSww2OJc1O_o=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very easy. Good price.",
"date": "2025-06-27T20:07:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time. We're glad to hear you found our storage easy to use and at a good price.",
"replyDate": "2025-07-10T00:34:14.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "28509859-38db-4a99-8662-1d3927ae1664",
"author": "Kristie Mapes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJBeWDlreGRMN2HvU_V1Yl4uPCZog74PJNuzNHzHC7JV0CbOw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy to acquire a temp controlled storage unit and used it for 1 year. During our move we needed a place to store household items. The area was safe and secure and easy to use the combination to get through the locked gate.",
"date": "2025-06-27T19:47:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review. We're glad to hear you found our temperature-controlled storage unit safe and secure for your household items.",
"replyDate": "2025-07-10T00:34:14.000Z",
"tags": [
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "7dee49fd-e332-4d53-bd8a-285adcf04c81",
"author": "Sue Rugg",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL29nv50PxlFby5hfMDed02SUIGAiY5MNh9l992lT88v9jrchU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Suzanne Fernsten was amazing!!",
"date": "2025-06-27T19:42:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear that Suzanne Fernsten was Amazing! Thank you for sharing your experience with us.",
"replyDate": "2025-07-10T00:34:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9b9a5a79-02b8-4b17-a14f-36a84f83390d",
"author": "Kelly Gorham",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK-NIs94bNWTO6eoV9NOyXlONpWrmlstSD51ElYi6r-FZjEQA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Outstanding service!",
"date": "2025-06-26T15:06:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your outstanding experience with our service, Kelly!",
"replyDate": "2025-07-10T00:34:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e3ffc514-e779-4ed0-9ec4-aba85e7a924b",
"author": "John Read",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJzAKopOAwM0Dyy--1ROqBdSBglQ-ZvxDaTwko5xg4Q3AI8dg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I just recently rented a garage sized unit at the Wells location of Extra Space Storage. I got an amazing deal whereby I prepaid for seven months in order to get a fabulous rate. Suzanne and Justine are so accommodating and the facility is literally adjacent to both i-95 and the Wells Amtrak station. I recommend this facility highly.",
"date": "2025-06-22T00:18:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is greatly appreciated. We're thrilled to hear about your experience at our Wells location. Thank you for recommending us!",
"replyDate": "2025-07-10T00:34:14.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "2ac63d3e-bd50-47a1-8eed-63d89c92dfb7",
"author": "Jill Nichols",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL9kmHAwzCOZ11iw0jwqHPf7GoSeXjlh1wucMmSKELAoGenIw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Suzanne was super nice and so accommodating",
"date": "2025-06-20T18:10:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jill!Thank you so much for the positive review. It's great to know Suzanne has been nice and accommodating to work with. If you ever need anything don't hesitate to give us a call at (207) 558-1620 or stop by the facility! ",
"replyDate": "2023-07-10T00:34:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8451190a-016b-4bc8-8246-e9e5490fdc05",
"author": "Jill Dean",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLKKGC79LPOFndmzKa6gCwJY9CwCj4tCYTwQYxME-vFvLZMDw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Quick and easy. Suzanne was terrific.",
"date": "2025-06-11T20:00:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your quick and easy experience! Thanks for recognizing Suzanne's terrific service.",
"replyDate": "2025-07-10T00:34:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b400e6e1-b186-4f3b-9566-ea8bd841a58a",
"author": "Logan Raymond",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU5YjxphM-mdKAaFPe8OlqxqbREA-yusL1j5NkaV13lSXhMWyM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Stay was great stuff was kept clean and safe!",
"date": "2025-06-06T18:16:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear your storage experience was great! Thank you for recognizing our commitment to cleanliness and security.",
"replyDate": "2025-07-10T00:34:14.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "b304720b-12ac-4ea7-8dbc-1fc53d18dff0",
"author": "Jason Brenden",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIBVZAkvaaNGXf-pkYu_ljLZbJnjioA0SESlncr-7E7Ho3nzw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fantastic customer service. Very clean and well maintained storage space. It was just the size I needed.",
"date": "2025-06-05T14:21:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your fantastic experience. Thank you for highlighting our customer service and well-maintained facilities.",
"replyDate": "2025-07-10T00:34:14.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "e1ac9483-7433-48c2-8a13-91c556ae9ed8",
"author": "Lisa Orkney",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLvYtX6Fw79HWbOTsKE__XCMMaSgSpkerWaIMIxOUfhSVf9bw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Wonderful experience at Wells ExtraSpace Storage! Rented a unit for 9 months … Suzanne was a huge help from beginning to end! Extremely helpful and friendly! Would highly recommend using this location!",
"date": "2025-06-04T22:14:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words! We're so glad Suzanne made your rental experience smooth and positive. We appreciate your recommendation.",
"replyDate": "2025-07-10T00:34:14.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "bd317d86-ff3e-41a1-a890-3f43c775eff2",
"author": "Sand Castle",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJfnWv1HUwufo8RLkKNEVOpJCKQc2TbPXK5egv5gULaUddhcw=s64-c-rp-mo-br100",
"rating": 5,
"text": "IT web interface is great and easy to use, plus in person support at the physical location was very helpful with excellent follow through. :)",
"date": "2025-06-04T15:55:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Sand! We're happy we were able to provide a smooth rental experience. Stop by our office if you need anything in the future!",
"replyDate": "2022-07-10T00:34:14.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f7d3bef4-f984-48ad-9eb4-9362bc979c27",
"author": "Rocky Mueller",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJqNtYy69AD-1pgqVcRkuFQAAsbLoNu6w2usHUZC5UYTO6XNw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Extraspace Storage, located on Sanford Road in Wells, Maine, exceeded expectations in meeting storage needs. Suzanne Fernsten, district lead, provided phenomenal customer service. She presented three units within my budget and effectively explained the contract. I secured a suitable unit at an affordable price, appreciating the seamless and efficient experience. I highly recommend Extraspace Storage in Wells, Maine, and express gratitude to Suzanne for her assistance.",
"date": "2025-06-04T01:35:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your kind review! We’re thrilled to hear that Suzanne provided exceptional service and helped you find the perfect unit within your budget. We strive to make every experience seamless and are glad that you had such a positive one. Your recommendation means a lot to us.",
"replyDate": "2025-07-10T00:34:14.000Z",
"tags": [
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "5b83609d-8154-49c9-b976-73fcd70606cd",
"author": "Jaime Kennie",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLUr5kMST8gKkhewWlSEtmrFB3FlDqLxPEWm7_tFc8s8juIvQE=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful everytime I call and ask a question and fixes any problems that I may have with my account right away! Thank you! You guys have been great!",
"date": "2025-05-30T18:36:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience with us is greatly appreciated! Thank you for your feedback.",
"replyDate": "2025-07-10T00:34:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c79660a7-45d6-45c8-9357-a0ea08f259ce",
"author": "Scott Cipolla",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVrPmd50f_yOe3d0LcyvoeXjkzvNPyCslhebXErpuycN4eXFMNq=s64-c-rp-mo-br100",
"rating": 5,
"text": "Highly Recommend Extra Space Storage in Wells, ME!\n\nExtra Space Storage in Wells, ME is convenient, clean, and incredibly welcoming. We needed a storage unit on short notice during an interstate move, and this location exceeded our expectations. Suzanne, the District Team Lead, was especially helpful and kind. Her experience handling all kinds of storage needs and emergencies was evident from the start.\n\nWe were able to secure a unit quickly and had it filled in no time. We kept our items there for nine months — including through a harsh Maine winter. I was initially concerned about storing upholstered furniture and antiques in a non-climate-controlled unit, but everything came through in perfect condition!\n\nThe facility is well-maintained, secure, and always clean. Suzanne and her team are not only knowledgeable but genuinely hospitable. She even remembered my name every time I stopped in — a small gesture that made a big impression.\n\nI highly recommend Extra Space Storage in Wells, ME. They made a stressful move a little easier, and we’re very grateful for their service!",
"date": "2025-05-26T20:35:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your positive experience at our Wells location. Suzanne's exceptional service, our facility's cleanliness, and security made your storage experience worry-free. We're glad that Suzanne's expertise and friendly demeanor helped make your interstate move less stressful. It's great to know that your items, including upholstered furniture and antiques, came through the harsh Maine winter in perfect condition. We strive to maintain a well-kept and secure facility for all our customers. Thank you for the wonderful recommendation and for choosing Extra Space Storage in Wells, ME for your storage needs!",
"replyDate": "2025-07-10T00:34:34.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "4aceac63-4b7c-40ab-a175-0bf4267cdf83",
"author": "Eric Chase",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ6Z9KatgoFYy801NigpV8mZ7my8rjMXUOm0aEGp6jJl_0dsQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-05-24T16:23:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Eric! Call us if you have any questions or need assistance with your rental.",
"replyDate": "2025-07-10T00:34:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ff7c911c-5af8-4980-b567-383ba7957e1d",
"author": "Matt Earley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL8iQcC--cyAHH-jZCR70bwm2k3Mih17bKw94IhHqgQVcqO5Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place to rent storage from. Responsive and friendly staff. No issues.",
"date": "2025-05-20T19:39:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your positive experience. Your comments about our responsive and friendly staff are greatly appreciated.",
"replyDate": "2025-07-10T00:34:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "95762548-22d0-4b3e-8b23-b1e0622ca799",
"author": "John Martin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX9O-jIeYXl-u1-ifw_TM4fCU-gD_Bb2cCrXfi8uPCGDTcIX1TB=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Quick and easy.",
"date": "2025-05-20T14:03:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback. We appreciate your positive experience with us at Extra Space Storage.",
"replyDate": "2025-07-10T00:34:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d42b7e11-5be5-4886-bb1f-2abc7650e874",
"author": "Mark Paster",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIDdLuiyeET0NRTi1BNwjHWhTYpXO0WjyUr61-CBaH5kJULTg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Awesome personality, Awesome service, ..Will continue to do business.",
"date": "2025-05-17T20:37:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are honored to hear about your awesome experience and service at Extra Space Storage. Thank you for your business!",
"replyDate": "2025-07-10T00:34:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a5b40a8c-eadc-4ee2-a8f4-fac802e410d9",
"author": "aj hutton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIjH4sFrKStK-ZpvlDWH7O4iY7RKkTXIqkwovo-aMEi7MwCyw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-05-17T16:41:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Aj! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call if you ever need any help with your rental.",
"replyDate": "2025-07-10T00:34:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "19fffba2-110c-4797-ba66-847311edb8b0",
"author": "Felicia Tavilla-Mack",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUTlaiBIH8nDKUp-lvudiYKUZ4hplWyy5Y1cYPinvPAWqD0RAy8YQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Suzanne great easy to work with. They are kind and professional would use again always!",
"date": "2025-05-17T16:20:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear about your positive experience with Suzanne at Extra Space Storage. Thank you for your kind words!",
"replyDate": "2025-07-10T00:34:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a39bbacb-121a-469b-b9a9-0bb3f852ff26",
"author": "John Mack",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUbLVlw579885ZkxDk6VdFkjskuNuQibd9yjCcktXzDfkfnUUws=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff was very friendly and capable. It was a great experience.",
"date": "2025-05-17T16:19:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi John, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2023-07-10T00:34:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5882eaca-c9d8-4e0c-96d0-1d86608555cd",
"author": "Chuck Hezekiah",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLm6Hld2oN4GdgYWxMIRHDHFxefW_1PEQWjqsxGSLsY5I3vYg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I didn’t realize renting a storage space could be so easy. Thank you Suzanne Fernsten and Melanie Conner for the information and kindness. You’re an asset!",
"date": "2025-05-13T14:29:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Chuck! We work hard to meet the expectations of our customers, and we're happy to hear Suzanne hit the mark for you! Don't hesitate to stop by the office or contact us at (207) 558-1620 if you need anything.",
"replyDate": "2023-07-10T00:34:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3bbdb81c-d168-4f17-b5ef-ded932455755",
"author": "Peter Mongeau",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXC5pCEM8zB_s1S9fW9NDkrPqZJSTtQGPczqGY1_7gaOK1xRyY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Suzanne was courteous, quick and helpful. She was to handle all of my questions and concerns with a smile.",
"date": "2025-05-02T13:40:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled to hear about your positive experience with Suzanne at Extra Space Storage.",
"replyDate": "2025-07-10T00:34:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f82f5aed-0edf-4dc6-911d-fb60dbe67a11",
"author": "ross Leblanc",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLSXjLIUdIKbNQl-itF1dokbN-oa-F0ebWGxQ4ZMZFt0xFK9g=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2025-04-22T16:04:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your positive rating, Ross! Don't hesitate to stop by the office if there's anything else we can do to assist you with your storage needs. ",
"replyDate": "2025-07-10T00:34:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a2fe6127-f667-44ff-bffb-3ff895a07f9b",
"author": "The Christian House",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJZMZ0TD6IMXKEK6U5oAYGk0B4_ntkcmlzOrgFFssBA84gW6A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly and informative. Excellent place to do business with.",
"date": "2025-04-17T19:35:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're absolutely thrilled to hear about your positive experience with us. Thank you for taking the time to share your feedback.",
"replyDate": "2025-07-10T00:34:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a3c591dc-d03d-485b-a8ee-d35392141b54",
"author": "Claire Bigbee",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXT5rLnzP8RgByHnomWJLzzN78h2eZhqX3zCFkV03zvfVZZzW98=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful great service",
"date": "2025-04-16T15:22:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear that you found our service very helpful.",
"replyDate": "2025-07-10T00:34:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a936ece1-ea7e-4629-8160-8bb4dbaeeda6",
"author": "Peggy Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIWHTVnLHNgbq0few9hffECqDNHG5Ct2ZmbaFUfeyYndgHwIQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Suzanne was amazing and very helpful!",
"date": "2025-04-16T13:48:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're delighted to hear that Suzanne was amazing and very helpful! Thank you for sharing your experience with us.",
"replyDate": "2025-07-10T00:34:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1ab188e0-1b61-493b-be4b-04d24ede0263",
"author": "Steve Richards",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWZYSd3NytOwDAGbhchkMeicmRdW7FeahpFwtIJ-x3OQywcxZFG=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer service. Clean and well run facility.",
"date": "2025-04-09T17:31:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience with our facility is greatly appreciated. Thank you for choosing Extra Space Storage.",
"replyDate": "2025-07-10T00:34:34.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "c63d79db-a4cf-4db4-814d-c86bbf8480bd",
"author": "Mark Nielson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKYoVSPFDlhEJfvYH_ubLWtIT7voQOrDcGxIZBbPNz_1aLB5Q=s64-c-rp-mo-br100",
"rating": 4,
"text": "The staff is always friendly and helpful. The property is well maintained and very clean. The security is up to date and I have always felt my belongings were safe and secure. The one draw back at my particular location was the rate at which the rent increased. Over all good experience.",
"date": "2025-04-09T15:01:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We sincerely value your feedback and appreciate you taking the time to share your experience. Thank you for highlighting the positive aspects of our facility, including our friendly staff, well-maintained property, and security measures. We're glad to hear that you've always felt your belongings were safe and secure. Thank you for bringing the issue of rent increases to our attention. We will take this feedback into consideration as we continually strive to improve our services. We appreciate your overall positive experience and thank you for choosing our facility.",
"replyDate": "2025-07-10T00:34:34.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "2f0b17a8-fcb7-4aeb-868d-230a2be49cb8",
"author": "joana titcomb",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKZ1GdNBEzX_MRmof3xdOzEzEkn11hwmHzk3aLP9AVnn_9GeA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy, convenient and great customer service !!",
"date": "2025-04-08T15:00:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful for your positive feedback! Thank you for sharing your experience with Extra Space Storage.",
"replyDate": "2025-07-10T00:34:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1479d311-fa2d-404d-82c9-24e82b649f25",
"author": "jill t",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLh1AUJxoTyoLrZ-02CbSpZbY-28we9V-1SI3tU8sITQPnwTg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-04-07T20:15:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jill, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2025-07-10T00:34:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cdc974cb-f0ff-4e77-9328-c8d9b0699223",
"author": "Chuck D",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocISx8O1IsBhhiJbUnczwiIw8I4M_5DND3SXdZXZzvm3LCgzYQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I’ve been using Extra Space Storage for years and now I just booked a new unit with Suzanne in Wells Maine. She was fantastic!",
"date": "2025-04-05T13:31:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your wonderful feedback! We're glad to hear Suzanne provided fantastic service in Wells, Maine.",
"replyDate": "2025-07-10T00:34:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8756bfab-12e8-4d2a-9485-98fb1b508d56",
"author": "Erving Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKMiYDYAc5N0q_az1CAFgJmd1jJtEf_xBuiC88AEqlW5Fi8cA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very welcoming",
"date": "2025-03-31T17:58:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for reaching out. We deeply respect your feedback.",
"replyDate": "2025-07-10T00:34:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a2cae5b6-c86d-4e5b-aeda-f51b83746d03",
"author": "Bob Myott",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLql9O-OmSbjVr3wEfssQ_9LPkv3Xy1y5Z5lSDRW4Q1q_QlnQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I had the pleasure of working with Suzanne at the Wells ExtraSpace Storage location and she did a great job of going over the details of a unit I was looking to assume from a previous business. She had made the process of transferring simple and easy. Although I hadn’t been able to complete this (no reason of the facility), I would definitely recommend them as they are responsive and the units at this location are well maintained and it’s very easy access off the highway.",
"date": "2025-03-29T16:36:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled to hear about your positive experience with Suzanne at the Wells ExtraSpace Storage location. Thank you for sharing your feedback!",
"replyDate": "2025-07-10T00:34:53.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "27bf1d06-b80c-461e-95ed-cc78eea35958",
"author": "Danielle White",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIXNvOgbGScWOqn0sCdDJ0LAO_9o9P64sBDn1WAxCp8Eid4Xw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very courteous and helpful staff. Easy to communicate and always professional.",
"date": "2025-03-28T19:25:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Danielle. We're glad our team was very courteous. Please stop by the office if you have any questions.",
"replyDate": "2024-07-10T00:34:53.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "cf620214-1b51-48e7-9d65-21ad1e14abb8",
"author": "Nathan Willette",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLKBUF7dfkXpmL7iOntMEMRqnG0BSbLX-Azkukkn0BMjRy0PA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-03-28T15:17:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Nathan, thank you so much for the great rating! Stop by our office or give us a call any time if you need assistance or have any questions.",
"replyDate": "2025-07-10T00:34:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f2f27651-8122-4a8e-a502-3745fe10dcdc",
"author": "Jeffery Wright",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUmue8oxsfJZEa8gtqiYCn0BH1pjyVjfC6h_3aZ3DZ1ZIaShes=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-03-28T14:16:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a 5-star experience, Jeffery! If you ever need anything in the future feel free to stop by or call us.",
"replyDate": "2025-07-10T00:34:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4630bd11-9783-4ec8-bdcf-bf6afa983131",
"author": "James Weyand",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJizGDoxsnx-xcuuwZDE5fshXSqlX46XTtd7oyrMeeF-S1Es3I=s64-c-rp-mo-br100",
"rating": 5,
"text": "The storgae was amazing. The staff is so helpful and the process to rent was easy. Suzanne Fernsten was wonderful to work with. Thank you!",
"date": "2025-03-27T18:10:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled to hear about your amazing storage experience with us! Thank you for your kind words about our staff and rental process.",
"replyDate": "2025-07-10T00:34:53.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "36fe27b3-c164-4cb7-ad4d-544f069c9340",
"author": "Brian Sharkey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLBhCh5xMSZ3hr8vOthviXBAIvX0Mf97Yj2ZawcaOKmy02mE94=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent, Great place to store my RV. Suzanne is extremely helpful and great to work with.",
"date": "2025-03-24T21:15:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear that you had an excellent experience storing your RV with us. Suzanne is indeed a valuable member of our team.",
"replyDate": "2025-07-10T00:34:53.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f64d0442-f7a4-42b2-8055-d6cdcdc8196d",
"author": "Trav Hilton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIt4mskzjqaxxVQQo-I2LEYEDG2w876VpQ6z-wSHYweNeBbpg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer service. Quick Fast and Simple no complaints",
"date": "2025-03-24T19:34:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear about your excellent experience with us. Thank you for your feedback!",
"replyDate": "2025-07-10T00:34:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0deb9c4f-0b5f-406b-a768-902628f78fd7",
"author": "Ryann Duquette",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUSpuiEDHODyhk9PbvqbB62CpVwy9KP46uak90vIpVf3MxwTW9p=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very easy to get a unit since you can do it online. Very kind customer service. Easy, quick, what more could you ask for.",
"date": "2025-03-24T19:31:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're pleased to hear about your positive experience with our online service and customer service. Thank you for sharing your feedback!",
"replyDate": "2025-07-10T00:34:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5a420499-d9da-452c-bfc2-2247e3920ac6",
"author": "buotejen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKq7hK4Dz8ex2wTtSD0gqVHkDj6GdJboKRO1ZRBrbzrl5XqEw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Suzanne not only answered my questions but also anticipated additional things for me to consider. She was succinct and direct with being kind and compassionate appreciate her guidance during of stressful time of moving A house",
"date": "2025-03-24T15:23:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your positive experience with Suzanne at Extra Space Storage. Thank you for sharing your feedback.",
"replyDate": "2025-07-10T00:34:53.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "8adbd5d8-c224-4dc4-b4b3-cba99fdb5fb4",
"author": "Joanne Kilgour",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV_EUOLUzzzUZj58ispyYtEhKirDZ6yUcdlDj_rHldnQQxqGd4d=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly and helpful - excellent service - clean and easy to use!",
"date": "2025-03-19T21:49:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! We are thrilled to hear that you found our service excellent and our facility clean and easy to use.",
"replyDate": "2025-07-10T00:34:53.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "ad783bec-fef0-43bd-b2a9-b23a18067fdb",
"author": "lulubell666666",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXD3uQALLW-5tnZvW7PVywxUqKBYd14Gpk59ea8O6Fha9uM00NG1Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly and fast.",
"date": "2025-03-17T10:50:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear that you found our staff very friendly and fast. Thank you for your feedback!",
"replyDate": "2025-07-10T00:34:53.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "09972ee9-a26e-420e-881f-46ddbc8a32c8",
"author": "blaine hamnett",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKsBD7xhq7QV7Vl2GoVu3fO1hBDR8FHmc74AmARzSOeYgzLPg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-03-15T21:26:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy to hear about your positive experience at Extra Space Storage. Thank you for sharing your feedback with us.",
"replyDate": "2025-07-10T00:34:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "81f46425-5457-4330-bd2c-11a9b1d8717b",
"author": "Aiden Joy",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXIrPZHMwUvfaGWDJexMFXXSZ6h1qqyTm4dpHs7cUA5w3GdsL8-=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome place with great customer service, Susan the site manager is very personable and helps out where's she's needed. For the price just can't beat it!!!",
"date": "2025-03-15T19:28:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience with our service and Susan's assistance is greatly appreciated. Thank you for choosing Extra Space Storage!",
"replyDate": "2025-07-10T00:34:53.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "b5e169f3-1751-44e4-bf7c-cb7f7fbec5ba",
"author": "Grayson DeWallace",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXbo8arx5UWXJAHJqXGsre8EugyRYpIzYPESetKZQrd_GT97QHF=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great location. Extremely kind staff. Highly recommend!",
"date": "2025-03-06T20:32:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your feedback is incredibly valuable. We are thrilled to hear about your positive experience at Extra Space Storage. Thank you for recommending us!",
"replyDate": "2025-07-10T00:34:53.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d0971752-af1c-4026-a8a0-212f20fabb66",
"author": "High Grade Herb",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXvc8rtHKiOwMAEdgAFOuduIWk7IxwwahNabyP4tcepNBtKfHwc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Suzanne did an amazing job helping me today with my car! 10/10 would recommend!!",
"date": "2025-03-06T20:16:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your positive experience with Suzanne at Extra Space Storage!",
"replyDate": "2025-07-10T00:34:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6fbcbd29-f3e7-4254-8970-cecc52252be6",
"author": "Stephen Hayes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW3ywKiMNJX0Zd3Hl5RkN45tnbINVF_89ePLYZtLx6LHfwcm4o=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great location. Staff is very helpful.",
"date": "2025-03-06T17:43:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear that you found our location great and our staff very helpful. Thank you for sharing your experience.",
"replyDate": "2025-07-10T00:34:53.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2f0587bf-c926-4115-91d9-1533b40bdd7a",
"author": "Tyler Boston",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ9rn-kCzGwiyGZz-N9abWSjDPCfvCVG9zRpVOlPzzH2icERg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-03-06T00:08:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Tyler! We are here for you if you need anything.",
"replyDate": "2025-07-10T00:34:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "07ebcbc9-e70d-4513-8153-fbca34bee401",
"author": "Kris Myres",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKEDY2mxRLrGPDJ8jjnt8lI_kX6rfk9T7ASrbfu1l6njASfrg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I would like to give Melanie a 5 plus star rating on her customer service help me today! I am not the most tech savvy person and trying to get a storage unit online was a bit of challenge for me! Melanie at the Wells in Maine branch was just as sweet as could be and so patience and understanding with me. If you need storage in this area I highly recommend this place!!",
"date": "2025-03-04T19:57:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We deeply cherish your positive feedback and are thrilled to hear about your excellent experience with Melanie at our Wells, Maine branch. Thank you for recommending us!",
"replyDate": "2025-07-10T00:34:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "03f8eb47-03fd-43eb-9913-677592788554",
"author": "Chatte",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV_ITTX5uO49bqLTVseb4iNi6oPBUMHapGIIJHqkXr78k58iyw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome staff! Super friendly and available to help!",
"date": "2025-03-03T18:19:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're ecstatic to hear about your positive experience with our awesome staff! Thank you for your feedback.",
"replyDate": "2025-07-10T00:35:02.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3ff9dd05-a1b8-45f1-aeb3-fe9e09b76efd",
"author": "Jennifer F.",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKMUXFXf2onYCznWamG_xm-Q1Gz-jdK8EkzUzDtFe_uzvcAnyzh=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-02-26T21:24:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Jennifer! Don't hesitate to reach out if you need anything!",
"replyDate": "2025-07-10T00:35:02.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "65827c95-8faa-49b2-b03d-ec20696eb40f",
"author": "Stephen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVryTP2isBLsZhOXnvCkHMCHY_qlkOUqZncXditkwsg6-SEA2yT=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great spot…great staff. Super location. This place is the very best around and their prices are outstanding! The team is always responsive and genuinely invested in creating a positive experience-under the outstanding leadership of Suzanne F.. Best prices around!",
"date": "2025-02-22T18:00:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Stephen. Thank you for the 5-star review! We're so happy to hear we impressed you! As always, we're here to help at 888-storage whenever you need us.",
"replyDate": "2024-07-10T00:35:02.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "9c8f5dd4-3039-41e6-9cd6-50bac9d6cc9a",
"author": "Fern Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIgHv09xjKukIEfTbSsMArsU6pl3-JxEXbkVhiJWEiw0jt8XQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Convenient, readily accessible, excellent billing system.",
"date": "2025-02-19T23:41:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are ecstatic to hear about your positive experience with our storage facility. Thank you for sharing your feedback!",
"replyDate": "2025-07-10T00:35:02.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "ffa3a78f-d68d-43cb-a89b-4470a13a167f",
"author": "Bruce Knight",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLy_RccdGnvs6FikxNfZg5_LUm9H7E1XGOl1eWQFqBDsX4IZg=s64-c-rp-mo-br100",
"rating": 4,
"text": "It's a nice 10X20 unit but the doors are crap. We were blindsided we started paying $159 a month then they charged $265 a month with no notice. When we get back to Wells we do away with this.",
"date": "2025-02-19T22:37:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are disappointed to hear about your experience with the sudden increase in monthly charges. Please feel free to reach out to us at (207) 558-1620 to discuss this further.",
"replyDate": "2025-07-10T00:35:02.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2163cbfd-f518-4b8a-b1a6-e67931439b60",
"author": "Justin Burritt",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLQeBmAdj5RWLvKwoirjMouHmXNoGoFBBmdhCX2Il5cx1hMAw=s64-c-rp-mo-br100",
"rating": 4,
"text": "Everything was easy from\nCheck in to check out. Was easy to get around even with a trailer. Unit was clean and ready for us to store our stuff in.",
"date": "2025-02-19T17:39:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your experience with us. We're glad to hear everything was easy for you from check-in to check-out.",
"replyDate": "2025-07-10T00:35:02.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "ace24597-bf1b-4e00-b7e6-26b88f66c086",
"author": "Anody Nsengiyumva",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVSkCznDNtMof6--yjMgua9NgXqHkJ456949Me7X_jyKP1ff1lSqA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-02-15T20:38:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Anody! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2025-07-10T00:35:02.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9bc4140c-9128-4931-a535-95aac3a8c725",
"author": "Jennifer Martel",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVaXV2rFZSmnvux-XomTcJerC6C1QGwQvtO_p3Sq5s3JC3oiE8q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-02-14T22:15:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Jennifer! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2025-07-10T00:35:02.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c0977e76-a9d9-48bc-9c9d-5fc6c38b53b6",
"author": "Donna Dec",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLa7Ot3RB80iFkeEDwudbEjVuG3AA8jbP1PjHudYti3oj8F7w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy to rent space and their customer service is excellent. You can reach them quickly and they are very knowledgeable and helpful. Clean and secure facility. Highly recommend.",
"date": "2025-02-12T06:43:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback on our easy rental process and excellent customer service. Thank you for recommending us!",
"replyDate": "2025-07-10T00:35:02.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "3d369062-501e-45b1-b79f-57a2bccaa931",
"author": "Victoria Corvenus",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVEjOmXBrOrs2-0eoZmxEs2rk_H5_YosXVJjnwtDTPT1wcgacHm=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "We moved from Pennsylvania to Southern Maine and rented from here to store boxes as we sorted them. The people in the office were wonderful and very helpful. The storage space was great. Would definitely rent from them again. Recommended 😊",
"date": "2025-02-10T19:31:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled to hear about your positive experience with our storage space and helpful staff. Thank you for recommending us!",
"replyDate": "2025-07-10T00:35:02.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "564c5c91-bb0c-44bc-808d-09a058469fc6",
"author": "Greg Dubois",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKefmv6e8yoLxoG4MLrkHVQMWS8cD9PbXb3035zE6vujYaYxg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra space storage of Wells Maine is very conveniently located. The staff are very professional and very friendly. It was a pleasure working with Suzanne!",
"date": "2025-02-01T22:04:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear that you had a great experience with our staff at Extra Space Storage in Wells, Maine. Thank you for your feedback!",
"replyDate": "2025-07-10T00:35:02.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "00838133-fc5e-4d00-b83b-f7a47fe18d5a",
"author": "Dale Shaw",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLqaP88_-N-7P60Nv4maj64Zeude8EB8ImuL2YIaGlJv424RA=s64-c-rp-mo-br100",
"rating": 5,
"text": "My problem was resolved within two hours of my concern. The staff was very friendly and listened to my problem with a proactive attitude.",
"date": "2025-01-30T00:57:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled to hear that your concern was resolved promptly and that our staff was friendly and proactive. Thank you for sharing your experience with us.",
"replyDate": "2025-07-10T00:35:02.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "df9cb975-22bc-4430-ace8-790ebc918fb0",
"author": "K. S.",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK-irirvw1PvWAQzWtQPbcpOakmXCO3nywfwM_gGwtPr770vg=s64-c-rp-mo-br100",
"rating": 5,
"text": "It started out rough but after talking it out with Suzanne and Dan we came to a solution that worked for all of us.\nDan called when I was told he would and had a reasonable solution.\nSuzanne was a pleasure to work with and made sure everything worked out.",
"date": "2025-01-29T23:03:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "K.S., We are glad Suzanne and Dan were able to work something out with you. Thank you for sharing your experience.",
"replyDate": "2025-07-10T00:35:02.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "ccdb7f6c-ee5a-48f5-a175-7ab800092407",
"author": "Elaine King",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJfKTpkp033031p7j19pLjbfac79pOQ3HrDSRUcWsyLFradUQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly, made it easy to easy to sign up",
"date": "2025-01-27T18:10:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience is important to us. Thank you for sharing your feedback!",
"replyDate": "2025-07-10T00:35:02.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9ea7538d-7d5f-4f35-8420-7f65aeeaa18f",
"author": "Andrew Turocy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocInaZRybGMUf0miMpUIMnNcyfrAKFFc68GGK15hO3B0zeK6VA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-01-26T20:04:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Andrew! We're so glad we were able to meet your storage needs. ",
"replyDate": "2025-07-10T00:35:02.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "254f0d45-50a8-4a93-977d-f509d2b55acb",
"author": "John DelSignore",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW_JX6unW0rXzZV3DI4u8iqIdZj2ukbxf_QjsbcxW37RBKJF9w2zQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I'm a long time storage client of Extra Space Storage in Wells. From time to time I have required customer service, I have always found the staff to be courteous and helpful.\n\nJohn D\nSomersworth NH",
"date": "2025-01-23T22:11:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "John, we appreciate your review. We are grateful for your loyalty to Extra Space and are glad you have received the courteous and helpful customer service you deserve. Thank you for choosing Extra Space! Give us a call at 888-storage or stop by the office if you need anything!",
"replyDate": "2022-07-10T00:35:02.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3ea7f47a-5cb0-43ab-bef1-2970a1bb4e54",
"author": "Cliff Marshall",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLRaTA0Do6vN70UfFrJMakPJvRPEsFzpXp2Yg-gDOtQhGf1Lw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I found that this facility is very clean and well maintained. Also, the property manager, Suzanne is very kind and helpful. Every time I go there, she is always busy cleaning or taking care of other duties that need to be done. I would recommend this convenient location in Wells, Maine for anyone looking for a storage unit. It’s also good to know that they offer climate controlled units.",
"date": "2025-01-22T01:32:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Cliff. Your rating means so much to us!",
"replyDate": "2025-07-10T00:35:02.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "44d6ba0c-1a21-4a1f-9a7d-42b4ffc517d3",
"author": "Kimberly Roberts",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ099VO2oo6mczbF9YJmBFGQGoDzGAAdf0hofNDT-8rQhww9Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "The woman that I spoke with, Suzanne was amazing and so kind. They don’t have to care what people are going thru in their lives but this lady understands we are all human and things happen. They’re should be more people in the world like her. 10/10 would recommend to store your things here",
"date": "2025-01-16T23:07:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled to hear about your positive experience with our staff. Thank you for recommending Extra Space Storage for your storage needs.",
"replyDate": "2025-07-10T00:35:02.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e65ef8db-e091-44cf-991f-45f8fbcecf1c",
"author": "Jared Rice",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVpAzMHbKBPMURqnAoPW_N50d51GUa4Kor5c1-TjvPacZXFLk0=s64-c-rp-mo-br100",
"rating": 5,
"text": "geographically pleasing right off of I-95, manager is very pleasant, highly recommend this location",
"date": "2025-01-15T14:51:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear that you found our location geographically pleasing and that our manager was very pleasant. Thank you for recommending us!",
"replyDate": "2025-07-10T00:35:02.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "af67f6b1-3fd1-4e6c-ae2f-47041b82302c",
"author": "Danny OBrien",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIJvOT7laMuX3v8dZxj7DDlkilgmlw3qHaKSikryot9D-msmA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-01-14T16:28:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Danny01005! We are grateful for customers like you. ",
"replyDate": "2025-07-10T00:35:02.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "46b4e014-4531-4969-9b17-b4c63e118a10",
"author": "Nick Spellman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU6SQH-bY2-M8hwD2EpT7YfLo7Lj8UqvyP9ce-stzG00K_uTSZv=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean facility, nice lady up front",
"date": "2025-01-13T17:53:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review. Clean facility and friendly staff are our top priorities.",
"replyDate": "2025-07-10T00:36:04.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "87a1c1e3-74d7-462e-8bae-f496bcdf33bf",
"author": "Kathleen Gundersen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKUQKs5a_6xwePondDV5ea7U6cOaYOW60rA2EjNX9DEUYWRLN1B=s64-c-rp-mo-br100",
"rating": 5,
"text": "These units are very easy to use. And the personnel were very friendly and helpful.",
"date": "2025-01-13T16:00:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback on our easy-to-use units and friendly personnel. Thank you for choosing Extra Space Storage!",
"replyDate": "2025-07-10T00:36:04.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "03087897-e5bf-435e-8bd1-8bce3bf3ac1f",
"author": "Susan Dunn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLcd3IkkhmyhWagefc2yKGjwli3Snenn4NnuSKvW0oVoE3g5w=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2025-01-08T20:54:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your positive rating, Susan! Thank you for choosing Extra Space Storage and please let us know if you have any questions. ",
"replyDate": "2025-07-10T00:36:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a2f1ee08-5fa7-4141-84ae-dc196881430d",
"author": "Elizabeth Kelly",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI8nkdtcFMCKR3TRUd4tppMVPnv_R83jRVrtVJatrQ1Sdw1Kg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-01-04T21:52:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Rose. Call us if you have any questions or need assistance with your rental!",
"replyDate": "2025-07-10T00:36:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9086b1cf-9290-4d67-a995-c99f4abad100",
"author": "Mia Stevens",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWHJVELls0uFuKJHpA3PTzDH0SydhZVagZ3docc74vJIwT1A8yOTA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-01-04T17:33:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Mia! Don't hesitate to reach out if you need anything!",
"replyDate": "2025-07-10T00:36:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8a870eb9-048d-4e25-b6c4-c525e8b5a7e1",
"author": "Rebecca Farrell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJOpz-yHw-nBoSiL6wGDudVU9Yf3Qtxa1MQxVwySAdmckRb-g=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2025-01-04T10:04:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave a positive rating, Rebecca! We're happy you trust Extra Space Storage for your storage needs. ",
"replyDate": "2025-07-10T00:36:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6e02b46c-2a89-4aa3-a6ee-4d433cb3a6ae",
"author": "John Civali",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIGIVHrz-SlxIoLMFGLbAX8FbQJNMxBHmDB37GADAMI2mQoNw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joanne was always helpful, personable, and very timely with her responses, it’s been greatly appreciated as we transitioned with our move.",
"date": "2024-12-31T01:51:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, Joanne's assistance is greatly appreciated.",
"replyDate": "2025-07-10T00:36:04.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "17bccd72-134d-4f5b-ae4a-04614795bff7",
"author": "Geoff Van Maastricht",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVvTbA9pRE-yw1u3XqI5mDyBXfPGitHFlARBU8Q065Rihl-5rwO=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-12-24T17:37:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Geoff, thank you for your 5-star rating! We're so glad you had a good experience with Extra Space Storage. ",
"replyDate": "2025-07-10T00:36:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9bac7324-9aa4-4bba-b8db-0004de19023c",
"author": "dave wagoner",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKMKQDq1dF5myy06LDSkQu-4L6lVZ9b4srFR78yB8gtiO63Vw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very kind and professional staff who are responsive and helpful. Facility is well maintained and enjoy the security knowing my property is safe and monitored.",
"date": "2024-12-21T21:06:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your review is appreciated. We're glad to hear you found our staff kind and professional, and that you feel your property is safe and monitored. Thank you for sharing your experience with us.",
"replyDate": "2025-07-10T00:36:04.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "201ae93d-37f8-4b15-a3d0-9a9a9a3c90ae",
"author": "Kurt Purnell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXW1CbodUJPxGIm6TuynVbeLzwcxV1VY2OlvoLVSrvDAgSIwmMD=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very responsive and helpful a pleasure to work with Suzanne.",
"date": "2024-12-21T15:59:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're absolutely thrilled to hear that you found our team responsive and helpful, Kurt Purnell. Thank you for taking the time to share your experience with us.",
"replyDate": "2025-07-10T00:36:04.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8c5677f2-bcaf-4ea1-8142-bbb2d848eef9",
"author": "Joey Kidd",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKDR1rFg0V_2upOp5Apo3IZ8MElAlBedi_rsxfWxERhBIod=s64-c-rp-mo-br100",
"rating": 5,
"text": "Best storage experience we’ve had! Suzanne and staff are very friendly and helpful! Highly recommend!!! A++++",
"date": "2024-12-18T20:36:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear about your positive experience at Extra Space Storage! Thank you for sharing your feedback.",
"replyDate": "2025-07-10T00:36:04.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6e569473-0788-461c-b354-dc10cf1d8caa",
"author": "Patrick",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIy7D6ogJeQsKZwv4bzpkYWRl4ChigxGAZ_3AisAEAj6Gm2=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent",
"date": "2024-12-14T19:06:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for your excellent review, Patrick.",
"replyDate": "2025-07-10T00:36:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6c931466-9f8a-4148-b6ce-b656af069755",
"author": "Anna McMaster",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWDP0gatgfBqRqkfK-ThC1ItgYvXlvpgFvE0Hjo64E5inUF1iNT=s64-c-rp-mo-br100",
"rating": 5,
"text": "Been using this place for college breaks for my dorm items. The staff are always so friendly and helpful with setting us up with a unit and the units are very good! Would 100% recommend to anyone in need of a u it in the area!",
"date": "2024-12-14T07:13:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! We are thrilled to hear that you found our staff friendly and helpful. We appreciate your recommendation!",
"replyDate": "2025-07-10T00:36:04.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ce607f48-56ed-40d5-bbdf-db85a7b168c3",
"author": "MD Plante",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKPKZ16UZswW-KSMSt_jFgvaur2IhT9HaaO4wwXkqQDb6WaxA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Terrific experience!\nThanks to staff at Extra Space Storage!!",
"date": "2024-12-12T19:21:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear about your terrific experience at Extra Space Storage! Thank you for your kind words.",
"replyDate": "2025-07-10T00:36:04.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "24ae3bd1-1bf7-4dc7-9537-40fc124bc718",
"author": "Brie Davey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJBNT69FfuPRBnQj7kYpbqJhZPVbNS7jZPPFHndPynZsmMIVA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Everything is going smoothly and communication has been clear",
"date": "2024-12-11T21:15:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are honored to hear that everything is going smoothly and communication has been clear. Your feedback is incredibly valuable.",
"replyDate": "2025-07-10T00:36:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "67860f4e-2b34-4bf9-bd3f-1462c0e30f0d",
"author": "John Cottenmyre",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJrzXmL1PYp0V1Tpl2ZokRs6KYfDvBRuDzAOMvV0R5yFu306w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Extra Space storage in Wells Me. saved the day. They really helped us out of a jam. They reserved a spot for us and we were delayed and they were very courteous and extended our reservation. Suzanne was sweet and helpful. We are very happy we chose Extra Space Storage in Wells Maine!.",
"date": "2024-12-07T20:19:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're utterly delighted to hear about your positive experience at Extra Space Storage in Wells, ME. Thank you for sharing your feedback!",
"replyDate": "2025-07-10T00:36:04.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "02ac380e-f19f-403b-a64a-3c5563e0ea5c",
"author": "Laurie Dewhurst",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocInOv_EQogg7j8ntuzIufNw_S_-s9sIv6pjELkl9mbZt_7-Nw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Everyone that I have dealt with at the Wells storage has been very friendly and helpful!!!!",
"date": "2024-11-29T22:30:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear about your positive experience at our Wells storage location. Thank you for sharing your feedback with us!",
"replyDate": "2025-07-10T00:36:04.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "5f44276b-1296-445d-aa13-ac7bbb2a594f",
"author": "Daniellea Di Tatro",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW2GG0Jz4BzNg5xlGq8ZZhk9sOjCtvqPbGEfGAE_WjXBaHYUyDV=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Staff is really nice, Suzanne was very helpful. location is perfect off the highway for easy access.\nOnline portal is easy to use.\nI would re-rent from this location again. 🙂",
"date": "2024-11-29T15:06:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience with our staff and location is greatly appreciated. Thank you for choosing Extra Space Storage!",
"replyDate": "2025-07-10T00:36:04.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "02fef170-9ef8-46ad-865f-a6125bbcc8e2",
"author": "Ron A",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKTT7a81RSUq8SfWe85GrZHdGQN_Bc3jWYf530oeojzAHFLFQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-11-23T21:15:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Ron! Stop by our office or give us a call if you need assistance or have any questions.",
"replyDate": "2025-07-10T00:36:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2346eab4-253a-4b4a-9334-5f8dd560df84",
"author": "Hannah Nightingale",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKcpS_2n3ucB-TfSpVBnrluai7osjRlS280WX9YpDGqb5LinQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super convenient location and friendly staff!",
"date": "2024-11-23T19:56:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful for your positive feedback! Thank you for taking the time to share your experience with us.",
"replyDate": "2025-07-10T00:36:27.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "769e7f4a-8533-40c2-952c-3efa9c11a78b",
"author": "Daniel Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI-La8C-pb43M8wT4CeG0_y7BeQrHgJLjRX0LzgmRznalB0zw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-11-20T17:52:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Daniel. Your rating means so much to us!",
"replyDate": "2025-07-10T00:36:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fe446c81-7575-4b26-baae-39d603499c1e",
"author": "Brigid Dugan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIr4DK36vIFgeGUjEaNJO9nJeM4k7xFHRBk69G-vJrxmKhe5Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Professional phone skills. Very detailed information for first time renter. Pleasant and most Helpful. Storage unit location perfect for easy mover pick up located at Maine Turnpike exit 19. A 10' by 20' unit fit everything. Nice and clean, NO issues animal visitors. Easy combination access to front gait, open for many hours. Cathy was very helpful with closing out account information. Pleasant and polite. Highly recommend their facility.",
"date": "2024-11-18T20:19:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're delighted to hear about your positive experience at Extra Space Storage. Thank you for sharing your feedback! We're glad that our team provided professional phone skills and detailed information for your first-time rental. It's great to know that you found the storage unit location convenient and that the 10' x 20' unit met your needs. We appreciate your comments about the cleanliness and easy access to our facility. Thank you for recommending us, and we're pleased that Cathy was helpful during your account closure process.",
"replyDate": "2025-07-10T00:36:27.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "fb8a1214-f9b0-45c8-83f6-c36291ed640d",
"author": "Mike Thomas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJRv5b47eic6xGiQKSxZJegXkPEg8T27JtgJji55RjvukpIdlc9=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-11-12T15:12:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi George, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2025-07-10T00:36:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cd4667e7-fb73-4924-8ccd-3ff5517a15d5",
"author": "Sam Wells",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL-2ZnnVzNE1g5TYQVBoTMg8ANckm35D4SCxfsU0AYvjZ2fIw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-11-08T16:40:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a 5-star experience, Sam! If you ever need anything in the future feel free to stop by or call us.",
"replyDate": "2025-07-10T00:36:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "db450447-c2da-4c98-a33d-1a94180c4d5d",
"author": "Curtis Mildner",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXVaN2nTgqkfBCDEYV9xVjf5nVcPxEJE_gZxzlgFh254l4p-vG8=s64-c-rp-mo-br100",
"rating": 5,
"text": "It was really easy to reserve my space online but what really set Extra Space apart was the friendly and professional customer service by Suzanne. She provided unexpectely good support.",
"date": "2024-11-06T13:11:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback on our service is greatly appreciated. Thank you for sharing your experience with us, Curtis.",
"replyDate": "2025-07-10T00:36:27.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a1660538-81b6-48ad-939f-70caca9849eb",
"author": "Carl Carlson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJyVoql3_dcs3OEK004fTQiapLJ6QN1nH2kUaXwGNsfnSeR0g=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "I stored my travel trailer here for the summer season. The facility is fine. They finally did update the gate control to give everyone their own personal gate code. This is a big improvement in security over past practice. My only real complaint is that they nearly doubled my monthly rent after my second month and did so with no notice at all. This is not the first time this has happened. So, if you are signing up with extra space online, don't be fooled into thinking the rate you're given is in any way permanent.",
"date": "2024-11-04T23:07:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your feedback. We're glad to hear that you found our facility suitable for storing your travel trailer during the summer season. We appreciate your positive comments about our updated gate control system, which now provides individual gate codes for enhanced security. We have noted your concerns regarding the unexpected increase in monthly rent and the lack of prior notice. Your feedback is important to us, and we will use it to improve our communication and pricing practices. We apologize for any inconvenience this may have caused and appreciate you bringing these issues to our attention.",
"replyDate": "2025-07-10T00:36:27.000Z",
"tags": [
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "2fefe98c-0d78-4d46-8c7c-3def9579afb1",
"author": "George Sutherland",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX2I50l5q06UlbfhrH0K2-JgKcptyoTf-slowIxeZOAud8_YB-m=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Sometimes what you think is a better situation is not the case. I tried another facility and after 5 months it didn’t meet my needs. I went back here and was able to get a long term fixed rate at a reasonable price. Was treated with respect and was welcomed back with enthusiasm. I am more than satisfied with the way this process turned out! Thank you!!!!!",
"date": "2024-11-02T22:24:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your feedback is very important to our team, George. We're sorry to hear you're unhappy with your experience. Our unit rates change based on market values and we adjust them periodically to reflect those changes. Providing quality storage at an affordable price is important to us, and your feedback will be reviewed internally. Please don't hesitate to reach out to us if you would like to discuss your experience further at 888-storage.",
"replyDate": "2025-07-10T00:36:27.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "36841f74-65af-4437-a769-0009cd1d0179",
"author": "Ian Clark",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU3u3XbEEexVyZx6LDJhwCQBMNyjxT7AFHPNBz4Od7UhegJlUl2Yw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Seamless sign in. Lisa was friendly and professional.",
"date": "2024-10-29T14:47:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback regarding Lisa. Thank you for sharing your experience with us.",
"replyDate": "2025-07-10T00:36:27.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2f195ba7-995d-49b5-9fc8-ac493ce18353",
"author": "Paule Garon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVpmQ32Brv6YPmfR7oNurmeHJyESFQGJLTni99-pCbLCtMvIPjX-w=s64-c-rp-mo-br100",
"rating": 4,
"text": "Made reservation on 800 number, reservation was easy but clerk gave me wrong info post introductory price. Personnel at the Wells location were all very knowledgeable and friendly!",
"date": "2024-10-29T09:07:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We deeply respect your feedback. Thank you for sharing your experience with us.",
"replyDate": "2025-07-10T00:36:27.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "7d5ab07f-43cd-444d-a368-eeb40f67d8fb",
"author": "Carleen Bernosky",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXw3kDXZUJx9aZ7jr_PgyMJm2Ttyc3TQ1XIT5IBq0MdvX71i8tr=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful staff. Move out was seamless.",
"date": "2024-10-28T20:07:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear that you found our staff very helpful and that your move out was seamless. Thank you for sharing your experience with us.",
"replyDate": "2025-07-10T00:36:27.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "03055804-17d4-4a9a-bbd9-83562400fd6d",
"author": "Erin Beardsley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK3O8gN2_fqPYxBSAR1CsY6HbG3kwruOi_5tHcyusRlLBTBMA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Simple, affordable and personable!",
"date": "2024-10-27T21:04:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Erin. Thank you for leaving us a rating! Your feedback means a lot to us!",
"replyDate": "2022-07-10T00:36:27.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "e1bc0fad-db17-42be-b145-b1d6fcacb574",
"author": "John Reeves",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLI-sKFSnsSmKmsh-0zZhgB9p7kRFDjptBsh-ZA7pW9gNUdBw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Efficient, informative, helpful, appropriately priced.",
"date": "2024-10-16T23:13:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, John! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! As always, we're here to help at 888-storage whenever you need us.",
"replyDate": "2024-07-10T00:36:27.000Z",
"tags": [
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "e6b8a19a-bc72-4d0f-a3c0-a970d067b789",
"author": "Richard Ames",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocINLUH0ZlicSBgb9fFYq4LLT0unU9mt2S_eDKvAj4qxemvw-Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-10-06T22:20:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Richard. Call us if you have any questions or need assistance with your rental!",
"replyDate": "2025-07-10T00:36:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2250cbbe-6252-4536-be7c-78f403879b0a",
"author": "Amanda Woodward",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUbU7gIy9KROqV-LwS6GxvNKhVKZ7yawqsBvG7gSJL-QK0TWdMn=s64-c-rp-mo-br100",
"rating": 5,
"text": "Suzanne is always stellar to work with, helpful, and friendly. Move in was easy, and super convenient!",
"date": "2024-10-03T12:33:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear that Suzanne was stellar to work with and that your move-in was easy and convenient! Thank you for sharing.",
"replyDate": "2025-07-10T00:36:27.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0950347c-9ee3-46e6-908a-df0afc179aed",
"author": "Danielle Haddad",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUmOLmovF0BiLbaYIfK0SFFKX13at3ZBZJi73d2CJaJALLka2s=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-09-28T14:13:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Danielle! Don't hesitate to reach out if you need anything!",
"replyDate": "2025-07-10T00:36:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fa00ee29-5e08-4104-af6e-a0332ad309ef",
"author": "William Martin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVWle-DRquCn_-tTO7OC71Pob94kSVhQ7O3BEbgsc5d0OwYTG8o=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-09-27T14:01:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, William! Don't hesitate to reach out to us if you ever need any assistance.",
"replyDate": "2025-07-10T00:36:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d0cbeca7-acf1-4f98-8130-9c45f8704095",
"author": "Sue Lucey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKgwrzWzeYSHLdhA2tLrF48H-A-LNDomo9SJVIKFw45N2PT7Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Suzanne was very helpful and pleasant.",
"date": "2024-09-26T20:42:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're delighted to hear that Suzanne was very helpful and pleasant.",
"replyDate": "2025-07-10T00:36:27.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4afdeb39-d35d-42e6-b59e-e1b904505b88",
"author": "Cheryl Dunn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJXOLeGBxvBGLAtHWTOz-vYNGtIjC9KMTU5ie_Lz-rPEewY5A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Suzanne is always so accommodating! They always explain all your options and rates.Outstanding service",
"date": "2024-09-26T13:42:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are honored to hear that Suzanne is always so accommodating! Thank you for your outstanding review, Cheryl.",
"replyDate": "2025-07-10T00:36:35.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "f6ded847-c9bc-4dff-bbd9-bb22b67b15fe",
"author": "Margaret Hudson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVInnSGk1A0GtlVT2L_xfXF2saf9yz9ue8qjxlzaVo99BomMHSd=s64-c-rp-mo-br100",
"rating": 5,
"text": "Suzanne demonstrates the highest level of customer service. Ad we enter she rose and welcomed us.Being in customer service myself for over 35 years she is an asset to your company.",
"date": "2024-09-25T16:42:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear about Suzanne's exceptional customer service. Thank you for sharing your experience, Margaret.",
"replyDate": "2025-07-10T00:36:35.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "3447339e-7e9d-458d-b52c-27b07121db25",
"author": "Steve Lemmo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJM9gsYKDtdPYaih6pQJWnpu910eC1D40EWfiiuDfJKKr4gKQ=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2024-09-23T19:17:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for leaving a positive rating, Steve. We're happy you trust Extra Space Storage with your belongings! ",
"replyDate": "2025-07-10T00:36:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "092c8b30-7ad4-4575-b6e3-0c359046c31d",
"author": "Nancy Crocker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLmL9vHPtqF_UrZLDp_CKrE2Dya78_BXJFBHAneetqwdeV-nw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Suzanne was extremely helpful in reserving a 10x15 unit for one year and, then, downsizing to a 10x10 the next. The facility was very clean, climate-controlled, and protected. My furniture may stay here for a while since I’m so satisfied.",
"date": "2024-09-22T14:42:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear that Suzanne was extremely helpful in assisting you with your storage needs. Thank you for choosing Extra Space Storage!",
"replyDate": "2025-07-10T00:36:35.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "91a3fe55-82e4-41be-bace-9787f4c2a294",
"author": "Kevin Wheeler",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIaW5uJoQ4gEauHc_tbk-cmE8Ku0sUq0rauySRxAFpKk0UPmw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful and efficient ( Lisa) .",
"date": "2024-09-21T16:16:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback, Kevin Wheeler. Thank you for recognizing Lisa's helpfulness and efficiency.",
"replyDate": "2025-07-10T00:36:35.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "809e2b54-65a4-4094-a481-a272cd0a6595",
"author": "Valerie Dupill",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK36olBXdYY9lgm-8pfem8i-EJtmv01OfMiJSd5_lbRcYA5Sw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-09-15T19:47:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Valerie! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2025-07-10T00:36:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2f8d71c6-c445-4fee-aeba-a412668ed753",
"author": "Linda Mcguire",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU-AW9LIYO3SB8zk9FG1QAKrAIcIOgYQhg39rEhOiEvPKWKOq0-=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great spot, easy and convenient",
"date": "2024-09-12T20:33:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience at Extra Space Storage is greatly appreciated. Thank you for sharing your feedback.",
"replyDate": "2025-07-10T00:36:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ae7e66ff-bff8-4b98-9747-19ab54bc9945",
"author": "Julia",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLDUNhSpcVtiDo8yoj2rQHY7q5sDxN4NC8zStIwah4DwqqO2VMS=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "They made it so easy to set up and confirm a storage space, then due to my needs, quickly and efficiently provided assistance to transfer to a bigger unit. Jeff was very helpful and went above and beyond to help!!!!",
"date": "2024-09-12T19:09:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled to hear about your positive experience, Julia! Jeff will be delighted to know he was able to assist you efficiently.",
"replyDate": "2025-07-10T00:36:35.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "811470ef-3cf0-4235-9fab-324fb267af70",
"author": "Lisa F",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIS-JuIQZtx4qZO1_rny3_2UBo2hnbJq0Qlka3GeuxaK2hA0veT=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "It was easy to rent a unit online. We arrived to a clean unit with a lock already inside. It’s been easy to get in and out quickly. They have made our move so much easier.",
"date": "2024-09-11T12:15:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback, Lisa F. Thank you for sharing your experience with us.",
"replyDate": "2025-07-10T00:36:35.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "6d5d2bf8-89d6-4f7c-ab72-3514e4c40fc4",
"author": "Pamela Cormier",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKJg9e8iwEoapc6b3N8m1cLqEQtUguVAm8fAW-z2msGTdz1IQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-09-10T16:57:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Pamela! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2025-07-10T00:36:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "76ce627a-295d-442b-abb8-2d38d3824ac2",
"author": "Karen Chandler",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLMt1EZLD91eXLC3432-O5Sh4aLKRiJY4qv_kucFEKsQ6iopg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Staff was always pleasant and helpful. The storage area was clean and well-maintained.",
"date": "2024-09-06T18:14:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We deeply cherish your positive feedback, Karen. We're glad to hear that our staff was helpful and the storage area was well-maintained. Thank you for sharing your experience with us.",
"replyDate": "2025-07-10T00:36:35.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "eda4f060-0d14-4329-9ff4-2d15455601c4",
"author": "Gregory Tuthill",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKZe06A4vG6_UCdw9psX6LW209aB1-ztlmvNCR4hGqEcuHf-g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer service and the best pricing around. Thank you Extra Storage team!!",
"date": "2024-09-06T14:39:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your experience with us. We are overjoyed to hear about the excellent customer service and pricing you received at Extra Space Storage.",
"replyDate": "2025-07-10T00:36:35.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "e20f7ece-95de-469c-a726-8965b62aa0c3",
"author": "Alan Richard",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ_qg0IgNW8ged-jvLJe8PF1lBB7OVPpMn_oTPkLNuVDHIu7Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Suzanne was very professional, went through all the details, and was just a pleasure to work with.",
"date": "2024-09-02T16:10:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are privileged to have Suzanne on our team. Thank you for the positive feedback, Alan!",
"replyDate": "2025-07-10T00:36:35.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e509c6eb-5adb-403a-9a1c-f8448fa49d07",
"author": "Judy von Kummer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUgvhGsyymtec2wZaMmBFBCc1u93jl7e92tJVvFVe4Vg47gTpWG=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Short term rental space for our RV while staying in Maine. Manager Suzanne was very helpful in meeting our needs. Lot is clean, hot topped and fenced in with 24 hour accessible security gate. Very reasonable pricing with 2nd partial month pro rated for just the time we used. All in all I would highly recommend for RV storage of any size.",
"date": "2024-08-29T23:44:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for your positive feedback, Judy. We are glad to hear that our storage facility met your needs. Thank you for recommending us for RV storage. We value your business and hope you enjoyed your time in Maine.",
"replyDate": "2025-07-10T00:36:35.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "3b919fb6-9361-4749-9e8b-472708bcec4a",
"author": "Jeff Stark",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJEhlNuEMnpViJXNfWjKamxPqODstGblzVQKECFAgfVFnm2Qw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent onboarding process. Everything was handled online with the unit available ASAP. Quick check on the storage unit was exactly as needed!",
"date": "2024-08-28T00:15:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your review is appreciated. We're glad to hear the onboarding process was excellent and the storage unit met your needs.",
"replyDate": "2025-07-10T00:36:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "280b6973-2540-4c72-94af-880c96db075b",
"author": "Patti Rudasill",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI-tROzePgM2mWYFiIpQm4chm-JXcLAUdCiDUD0vB5KSadihA=s64-c-rp-mo-br100",
"rating": 5,
"text": "So easy to check in and get a spot and Melanie went out of her way and took us to our storage space so we wouldn’t get lost! Talk about caring for the customer! We’ll continue to use these guys…& you should too!",
"date": "2024-08-27T16:41:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive feedback, Patti! We deeply respect your kind words and are glad Melanie could assist you.",
"replyDate": "2025-07-10T00:36:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "646574fa-8948-43de-a6f7-a5e835fc9f80",
"author": "Dianna Byrnes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIK0D4QVncd3vwt7lEcAO6d2xZu0tm5G5447e68TpOhb8dbqA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy process, convenient andcstaff are super helpful.",
"date": "2024-08-27T10:02:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're privileged to hear about your easy process and helpful staff. Thank you for sharing your experience.",
"replyDate": "2025-07-10T00:36:35.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "47c8c833-5872-4032-8d05-c8bd11028aa2",
"author": "Laurence Clark",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLafVaPRxEwlaZRmZpEaZfg3W3jBaX0VVp7r6vbfOF9cNOYrA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "supplies , very knowledgeable, very helpful, carried them to my car",
"date": "2024-08-25T00:23:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're glad to hear you found our supplies very helpful and knowledgeable. Thank you for your feedback!",
"replyDate": "2025-07-10T00:36:35.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "88f093f3-030f-46d3-9eb5-68436653c41d",
"author": "Lucie Denkewicz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI30O7emUQDn_A1hEL2i6rLMmxm9c4pZMjNfBl5WrECQXObxQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-08-23T15:41:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Lucie. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2025-07-10T00:36:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "98f891f6-4347-492d-8db2-af272b9f73b6",
"author": "Michael Turmelle",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL6o5zS6URiapa6KA9VAx_yO26fQVrP1l8Cfe0MD2Zfx9ihtQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Melanie was welcoming and very helpful. The whole process was easy and quite enjoyable.",
"date": "2024-08-10T16:20:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience with Melanie is greatly appreciated. Thank you for sharing your feedback.",
"replyDate": "2025-07-10T00:37:15.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f6f7927e-bd3e-4542-816c-135695f78127",
"author": "Bob Kilkenny",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXY8bbINO-Ie4jYAB1bo3fSeMnGgpw9_AistHedMWPffTF1xdLBlA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The office in Wells, Maine made it easy for us to obtain our temporary storage. A special thanks to Suzanne who found us a unit even though one was not avaialble at her location.\n\nThis is our second time using Extra Space for storage and they have been great both times.",
"date": "2024-08-05T17:58:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy to hear you had a great experience with us, Bob! We're glad that Suzanne was able to assist you in finding a unit. Thank you for choosing Extra Space Storage and for your continued trust in our company.",
"replyDate": "2025-07-10T00:37:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d3950043-5d72-46f8-a298-200598eab314",
"author": "Leon Wilkins",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVM5_VsIC768Uji1-BeCOh8zXc96PXP7pJPho3hD6pOuuvKqXc=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "A little confusing to find the office by GPS, but once there, I was able to secure an RV space which I had reserved. Very professional and friendly staff (Suzanne F)handled all our needs. Facility for RV looked clean and easy access. Very happy with ESS!",
"date": "2024-08-02T15:39:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're honored to have provided you with a positive experience at Extra Space Storage. Thank you for your kind words about our staff and facility.",
"replyDate": "2025-07-10T00:37:15.000Z",
"tags": [
"cleanliness",
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "5918c4e2-dfbe-464d-9f49-700d08f22804",
"author": "Faye Harriman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWsMEeIB_IG75WRxi81FlDwO8UJKEEFuz8cGM75emMeUmOzw6Iu=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff is amazing and extremely helpful!!!They constantly walk around doing security checks and keeping everything clean!!!",
"date": "2024-07-30T17:34:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for the positive feedback! We appreciate your kind words about our staff and security measures.",
"replyDate": "2025-07-10T00:37:15.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "bb3ee7c4-c46d-4ef2-a705-83af1bf22d34",
"author": "John Dorney",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJU26rA4LuDY5A6CK5dF2RF4iVPmP17wZXBvOR2latu9c9Lig=s64-c-rp-mo-br100",
"rating": 5,
"text": "Office staff was very professional and provided great assistance.",
"date": "2024-07-29T15:18:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive experience with our office staff.",
"replyDate": "2025-07-10T00:37:15.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "46d01a87-2652-40a6-a5e1-2746309a6738",
"author": "Hobson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJetR70Ph2LylA3p2aVWDLQQpNcCGn8IHgaZO0NewKVH_aHkQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I spoke directly to the office in Wells Maine and the rental went smoothly. Everything was explained to me including price of rental and necessary paperwork needed This is the second time renting from this location and I highly recommend",
"date": "2024-07-27T17:34:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your positive feedback. Thank you for taking the time to share your experience with us.",
"replyDate": "2025-07-10T00:37:15.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "888528d2-07b0-4238-9a34-ef59c4fc41b1",
"author": "Steve Driskill",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXuUEtH9q0VhzLvzrABmuk8SnCD8dBUaAwSAMxXsJe2zIupsjE=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great experience. Clean space, easy access and they even called afterwards to make sure I was happy. If only every business was this well run! I highly recommend them.",
"date": "2024-07-21T19:54:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your positive experience with us, Steve. We deeply respect your feedback and are glad to hear you had a great experience at Extra Space Storage.",
"replyDate": "2025-07-10T00:37:15.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "8a473aac-9d01-451f-9334-384064cd4711",
"author": "Jim Chadbourne",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUJ6FMt1eBN4BxBcq3wA7XR9OAbB-LrW2HAZH3q8PHCNJ4E7ruc=s64-c-rp-mo-br100",
"rating": 5,
"text": "We have been extremely pleased with Extra Space Storage. The facility’s neat, well maintained and very secure.\nJim Chadbourne\nWells, Maine",
"date": "2024-07-20T11:03:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear that you have been extremely pleased with Extra Space Storage. Thank you for letting us know.",
"replyDate": "2025-07-10T00:37:15.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "a6611130-6b52-4eaf-b66d-dce20696b9ef",
"author": "Roxanne (Roxanne)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWoQ8uLcd5nvrSlS81Ql7RnISzvS7wHsCoUmNCgQA6I_cwHR7PpDw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "So happy to have signed on with extra storage space. The whole sign on process was fast and easy. Customer service was perfect. Suzanne, the manager and Steven, the representative at one of the locations - really accommodated our requirements. It couldn't have been easier and more pleasant.",
"date": "2024-07-15T20:45:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy to hear about your positive experience with Extra Space Storage. Thank you for choosing us for your storage needs. We're especially pleased that Suzanne and Steven were able to accommodate your requirements and provide excellent customer service. Our goal is to make the sign-up process fast and easy for all our customers, and we're glad we succeeded in your case. We truly appreciate your kind words and hope you continue to have a pleasant experience with us.",
"replyDate": "2025-07-10T00:37:15.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e6a7d0c6-fd0e-41b5-908b-ccfeecf8ab24",
"author": "Brian Moore",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXLyKOQOqS2icDlN606QvTBmXqUr_r5ZbgQs94XbiJj0Qf2vFg7=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice, friendly and helpful.",
"date": "2024-07-11T10:59:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive feedback, Brian! We're overjoyed to hear that you found our staff nice, friendly, and helpful. ",
"replyDate": "2025-07-10T00:37:15.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0b0e9639-ab62-4464-8a7b-b68cdd77fade",
"author": "Joe Bonola",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIWfOov40aE39YE-BBsy3CPal1lAxl7y4ydKKScLI8zroO23w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-07-08T15:30:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Joe. Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2024-07-10T00:37:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6825d0a9-3e2c-4314-ac18-f87a2b768949",
"author": "Jill and Cody Krauss",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJFiniteEeq6-DHHHfPgrU9qhySk32TyqMMeUBsKBMw1DXFpQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "We had our items stored here for almost one year. It was all kept safe and protected. Suzanne was very knowledgeable, helpful and kind.",
"date": "2024-07-02T11:32:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for your kind words, Jill and Cody. We are thrilled to hear that your items were kept safe and protected during your time with us. Suzanne will be delighted to hear your feedback.",
"replyDate": "2024-07-10T00:37:15.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "6d6b6f04-dbc9-4e21-bd4a-af723f1d04d8",
"author": "Brian Donnelly",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKUgPJ1R_I-5-HgOC0YXfuqZFM1i0Y7e3o7zKlnU_1NbsvS1A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Stephanie at Life Storage in Portland is a great asset!! Transitions all smooth with every interaction! Very kind person!",
"date": "2024-06-30T16:28:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear that Stephanie at our Portland location has provided you with excellent service. Thank you for taking the time to share your positive experience with us.",
"replyDate": "2024-07-10T00:37:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4f6a537a-6ffd-441f-8d35-c027ae8cd580",
"author": "Tamara Blaisdell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWikZYV5ebzDYixTok-IatjwBL-aPGWUoQCyu2r7-6celNjjfe1kg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Incredibly quick and easy!",
"date": "2024-06-22T17:28:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're pleased to hear that your experience was incredibly quick and easy! Thank you for choosing Extra Space Storage.",
"replyDate": "2024-07-10T00:37:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "78deebdd-7836-4e52-ba78-95662c1de282",
"author": "Karen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLwibtK53sT8_LTuY0tclyff_GisSLEjEoLFQkw-1G1JoXqdw=s64-c-rp-mo-br100",
"rating": 5,
"text": "We called from PA and made our reservations and when we arrived with our car and motorcycle trailer the check in was easy, the ladies at the counter were more than helpful. When we returned two weeks later the check out was even easier. We had peace of mind while we were riding that our vehicles were safe. 10 out of 10 would definitely recommend!",
"date": "2024-06-19T14:40:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear that you have had a positive experience with Extra Space Storage. We value your feedback and will continue to strive to provide our customers with the best possible service. Thank you for choosing Extra Space Storage for your storage needs.",
"replyDate": "2024-07-10T00:37:15.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "d7105808-b144-4fe9-92ea-068e4c8d8cec",
"author": "Donna Fox",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWg73uCQ8K0N-BJ9jVeMvKPHE70wD3aPDsk4sJq7pm795BMy5_2=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer service. Staff are pleasant and easy to work with. We had our 5' X 10' climate controlled unit for 14 years! Very convenient location. Thank you!",
"date": "2024-06-14T19:57:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your kind words and loyalty over the past 14 years. Thank you for choosing Extra Space Storage!",
"replyDate": "2024-07-10T00:37:15.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6c2fdcef-8266-4195-b13a-58d8b992baa8",
"author": "Timothy Moffett",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWqiiEySaMQenqc8fnKOrg256kEL3HCzglJkys34yPyt0Ct53E=s64-c-rp-mo-br100",
"rating": 5,
"text": "Suzanne was the best! We lost the keys to our unit and she helped us get a new lock on there in just a few minutes.She was very patient and courteous. And good with a saw !",
"date": "2024-06-14T16:39:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're glad to hear that Suzanne was able to assist you quickly and efficiently. Thank you for sharing your positive experience with us!",
"replyDate": "2024-07-10T00:37:15.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "cf4642e7-99ca-46ad-9433-ac56aceb4b1e",
"author": "T H",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJB44OpV3RKrJLkTfpW57RCavys0HM75NVFmML_GyW_le8q8oY5=s64-c-rp-mo-br100",
"rating": 5,
"text": "Suzanne was an absolute pleasure to work with she took the time to make sure we had what we needed.\nIf it were my business I would be proud to have her represent my company and be the friendly face the customers see when first entering.\nI would recommend strongly renting here.",
"date": "2024-06-07T21:04:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy to hear that Suzanne provided excellent service and made sure you had everything you needed. Thank you for recommending us!",
"replyDate": "2024-07-10T00:37:15.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "3e8928d2-c84e-46fe-8534-3fb2ad1dae44",
"author": "theodore greenberg",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLw2P7gntPaON3ifHy4WpwDNG5FnffRAXf-B_nvGl-Dh0m2FQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Susanne was extremely knowledgeable and most helpful in helping us to select the best storage unit that fit our needs",
"date": "2024-06-03T23:52:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Theodore, thank you for your review. We're glad Susanne was extremely knowledgeable and helpful. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE. ",
"replyDate": "2024-07-10T00:37:15.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "742fda43-be51-45dc-9e70-17a31a29d844",
"author": "Barbara Armstrong",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJg55VLJR7PoZdERPAT99bdxtzz8nBOGWlCn93XHkN72UfyOA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-25T21:59:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your 5-star rating! Thank you for choosing Extra Space Storage.",
"replyDate": "2024-07-10T00:37:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a61a4e23-65d6-4d2e-93ef-955727f0e3c3",
"author": "gregg higgins",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLu6TnSHf1CaDomGQQvCzOop5f2gRAgYg2fgheYBas2d66QJQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-25T21:16:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Gregg! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2024-07-10T00:37:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d227b1ea-00c6-4f19-9229-1f603d6b1583",
"author": "Ray Loftus",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIxPXnFw20vvyaMbbqViTsDNQHF-pIbMdYDZSFIM6q2hLk3iQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience! Facility was clean and secure.Suzanne was a pleasure to deal with.",
"date": "2024-05-20T09:55:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your great experience at (207) 558-1620. We are utterly delighted to hear that Suzanne was a pleasure to deal with and that the facility was clean and secure.",
"replyDate": "2024-07-10T00:37:49.000Z",
"tags": [
"cleanliness",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "bd9b5f8a-4b20-43a7-8ac9-39e5942f1aa3",
"author": "Jessica",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJHIl9XKuE123IXPnk13sjsn3xMm9WuOFazfzaOuOsOuzStkg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I started storing my things there and Suzanne helped me set up an account. She was super helpful on multiple occasions and I'd recommend anyone in the area to use them for their storage needs! 🙂",
"date": "2024-05-18T23:11:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're glad to hear that Suzanne was able to help you with your storage needs! Thank you for recommending us.",
"replyDate": "2024-07-10T00:37:49.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fe725aee-a7b4-462c-8b7b-65309108efe1",
"author": "Cav Sc0ut",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWc8K6qVvGl1_yBDiT6k8TrO6YRSKGBbztZmUbr3e5lxZJlxMk=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Good location",
"date": "2024-05-15T16:14:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate the 5-star review, Cav. We're glad to hear you like our location. Thank you for choosing Extra Space Storage.",
"replyDate": "2024-07-10T00:37:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b5c41402-8483-4cc4-8698-479577ae95c2",
"author": "Matthew Valentinas",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWweC3aMKspaEzQ7svDtp5O_MFR-IWd2USX_JeS9W8zeExLjHXX3g=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "As advertised. Simple process. Drove right up to get in with padlock and key inside. Seems clean and well run so far.",
"date": "2024-05-15T01:15:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback and are glad to hear that your experience with us was simple and convenient. Thank you for choosing Extra Space Storage.",
"replyDate": "2024-07-10T00:37:49.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "2ee14a84-575f-453d-aa41-e0d026330a24",
"author": "Nicole Snyder",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI870pMgOdCwo8pPV0_OvRAiTBJS4CGGpM4wdjvsxPx5KbLlw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-08T03:45:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, Nicole! If you need any assistance the future feel free to stop by or call us at (207) 558-1620.",
"replyDate": "2024-07-10T00:37:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6d464c91-5b9d-49c9-8f77-fa265a2a2139",
"author": "Dan Valot",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJuFibN8e0Y5zqIvU9X4v9KMas9Fgonh8QqTmamY7PnsehO7A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy to reserve a spot on-line, don't have to worry about whether or not the office is open. A short phone call after the office is open and e-signing some documents to final the space reservation.",
"date": "2024-05-06T15:25:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent review, Dan! We're happy we were able to provide a smooth rental experience. As always, we're here to help at 888-storage whenever you need us.",
"replyDate": "2024-07-10T00:37:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7a7a9fae-707b-47f8-bb26-0245ed58835b",
"author": "Frances D. Muir",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKIKRSqkF6MdNGyoJ5g6v3GNJgI3zRVXaBr49Ii0EWgHq-SPAQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "We have been storing our unit in ME, and dealing with Suzanne & Scott who have been great! They listen, understand, and care.\nThank You!",
"date": "2024-05-03T17:53:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Frances, thanks so much for your review! We are thrilled to hear your experience with Suzanne and Scott was positive and are always here to help with your storage needs! Give us a call at (207) 558-1620 or stop by the office if you need anything!
",
"replyDate": "2024-07-10T00:37:49.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "fac95b93-4115-4547-9047-41207098da34",
"author": "John Foskey",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV-WlLU-dyDuAVxq-VxxQlI3G2g132mkdu_Ry5S66Uh1I6hbup0=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Outstanding customer service. Friendly, knowledgeable and very helpful. Quote I got on the internet was the price I paid. Clean, tidy and secure parking spot.",
"date": "2024-05-02T23:08:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, John! We pride ourselves on keeping our storage facility clean and secure while providing the highest level of customer service and are thrilled your experience reflects that! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:37:49.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "807144c4-ba48-489c-90c3-922498c22b59",
"author": "Lori Fleming",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUtq2sEiw1G2I-iiDGE5u5YT65P6D8ETnegj0f7DDq1DHMRK23-sg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Suzanne is wonderful!! We had a grass seed mishap. We were sweeping it up the best we could. Suzanne came over & offered some help! She was so helpful & I really appreciated the help. Thank you, Suzanne!!",
"date": "2024-04-27T20:32:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Lori. We're glad Suzanne was able to help! Our team is here to serve you, so give us a call at (207) 558-1620 if you need any future assistance.
",
"replyDate": "2024-07-10T00:37:49.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "85f72240-4605-4fe5-908f-4b94253daadf",
"author": "Barbara Ball",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWL6IBCYVQqgLgMrunpXOIwXAkii9ul7uZGg_JKk3-pMZ1d_Jaj=s64-c-rp-mo-br100",
"rating": 5,
"text": "My experience was great. It was simple to do the paperwork to get my space. The young gentleman on the phone was extremely helpful.",
"date": "2024-04-18T14:38:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent review, Barbara! We're happy we were able to provide a smooth rental experience. Please stop by the office or give us a call if you need anything. ",
"replyDate": "2023-07-10T00:37:49.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5ebf5171-c551-4a67-b5e3-2248b75ae924",
"author": "Dylan Stevens",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXGOGwT6Zf4JsF-5wsI6RfsjwxvL9HFbWBd8OHthdX6TLbvd-IC=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-04-17T17:41:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Dylan! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us at (207) 558-1620 if you ever need anything. ",
"replyDate": "2024-07-10T00:37:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f2b16115-d810-44bf-b67d-4b7ecabb3818",
"author": "Deborah Roberts",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUAvIFADe9qoeKc1xfFvRNKX9V5OKQSR1WvS2SE47of6fqoDLZH=s64-c-rp-mo-br100",
"rating": 5,
"text": "Scott was great! He was informative, explained the process, the policies and pricing and made it easy! I highly recommend this business",
"date": "2024-04-12T20:47:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Deborah. Thank you for the 5-star review! We're so happy Scott could help. Please call us at 888-storage whenever you need us.",
"replyDate": "2024-07-10T00:37:49.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "9658c677-4e5c-4484-b855-635beb61de81",
"author": "Sharma Kimball",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK14MAL5wZSDpbyxQPrFcC09BaoYKZ3x1Y22xGD4ZUUa7Ou=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-04-01T15:30:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Sharma! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2024-07-10T00:37:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "981a9603-c5ad-4dcc-b3e2-75642a029cc7",
"author": "Anthony Golt",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWnlqQyRP1Rpef9Rj1IPFTBSFtha_4-cwqAWabvkuTs79T1Hl8j=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful staff. We needed help getting a stuck lock removed and they were able to cut it off themselves at no charge. Very friendly people at the office.",
"date": "2024-03-30T21:58:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Anthony. It's great to know our team was helpful and friendly. Our team is here to serve you, so give us a call at (207) 558-1620 if you need any future assistance.
",
"replyDate": "2024-07-10T00:37:49.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "ba38f089-7cfb-4f3b-a65c-aa2fa85cbec2",
"author": "Liz Swimley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV2q9p2MaeKpY-cX-YwpTwI40vKz4fqKoQye5JDmRIrd5zxC1lh=s64-c-rp-mo-br100",
"rating": 5,
"text": "Suzanne was very helpful and friendly. Helped us with a broken lock and access our unit quickly.",
"date": "2024-03-30T21:08:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Liz, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, helpful staff, so we are thrilled to hear that you had such a positive experience renting with Suzanne! Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2024-07-10T00:37:49.000Z",
"tags": [
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "14d0f9df-8ca8-4148-ae1b-6d126c6a02ba",
"author": "Marisa Dumont",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKUcgi6LC7t_UAR2AzRCzCZYY3P6eIIFLWnx-N2rionHUAR=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "It was painless! Wonderful group to work with. Very organized and easy to understand. Highly recommended.",
"date": "2024-03-29T22:00:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Marisa! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (207) 558-1620 if you need anything.\r",
"replyDate": "2024-07-10T00:37:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "700e8a6a-cf89-40d9-b08b-4b341f29f16c",
"author": "Angus Gibson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX_eKGb3ytMdx8PFx9T-Qu_QSUkouCPC5Rh9mDUYc7f02xIhqbB=s64-c-rp-mo-br100",
"rating": 5,
"text": "Suzanne and her staff have been excellent help to me. Finally great people to work with in wells maine",
"date": "2024-03-20T14:57:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Forest! We pride ourselves on having a friendly, accommodating staff and are so happy Suzanne and the team were able to assist you! Please call us at 888-storage whenever you need us.",
"replyDate": "2024-07-10T00:37:49.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fd783bd1-573b-4d28-b8fd-799381faf802",
"author": "Lindsey Hagerstrom",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX3H897A9pVKH5s1H4f5sYCP9Sely-j9NozcBFktMZ2qodBR1tgNg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Scott was very helpful and made the process super easy",
"date": "2024-03-16T15:25:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your review, Lindsey! We're so happy to hear Scott was able to make your rental process hassle-free! Give us a call at (207) 558-1620 if you need any future assistance.",
"replyDate": "2024-07-10T00:38:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "83b2d347-c7ff-46c4-b3d3-5b6cea16931c",
"author": "Michael Beaudreau",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIZ2AdY3RE6kIJ2Lr91ykPR3JwJBfVOiHQ3PkyKKljnqkGa8g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Suzanne (Store Manager) and Scott (Assistant Store Manager) are extremely friendly, courteous and helpful! I had a stuck storage door that had been idle for 9 years and through the efforts of all three of us, we were able to get it opened! Thank you both so much for your help and kind nature! I highly recommend renting a storage unit from either of them, as they both will treat you right!",
"date": "2024-03-13T20:45:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Michael! We pride ourselves on having a friendly, accommodating staff and are so happy Suzanne and Scott were able to assist you! Our team will continue to work hard to meet your storage needs, so stop by the office or call us at 888-storage to let us know if you need anything.",
"replyDate": "2024-07-10T00:38:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "41898526-47d2-445a-9a7e-a2755c5725fd",
"author": "Debbi Bozworth",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX5NmD9qAeuGPfpYuibHCPaVQJGFjczTSJhSRVvoMQfVSNcbp4u=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I’ve had a unit here and helped people move. The staff is always helpful and friendly. Suzanne, the manager, sets the tone for friendliness. Next time I’m in need of space I will choose this facility.",
"date": "2024-03-08T15:24:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Debbi, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Please stop by the office or contact us at 888-storage if you have any questions! ",
"replyDate": "2023-07-10T00:38:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "de359ccf-5680-46e7-a998-5d474c594bac",
"author": "Fr. Tom Olson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUdbrRxfmwl1Em7dqzvq_IUZjwbFWtw5k5EyzPz6y1JPOq9p6wV=s64-c-rp-mo-br100",
"rating": 5,
"text": "When I opened my unit, the sliding door jammed and would not close. Confronted with the possibility of leaving the door open and my valuables inside exposed to the elements and potential theivery, I knocked on the door of the office. Being that it was around 9 PM, I did not expect anyone to answer. Someone did. Her name is Susanne. Susanne immediately told me that she would be able to help. Within 5 minutes, she met me at my unit, diagnosed the issue, and fixed it. Incredible customer service. Thank you, Susanne!",
"date": "2024-03-06T02:03:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Fr. Tom for taking the time to share your feedback with us. We are delighted to hear that Susanne provided you with exceptional customer service and promptly resolved the issue with your sliding door. We're always here to help if you need us, feel free to reach out at 888-storage!",
"replyDate": "2024-07-10T00:38:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b0fcf336-1c37-461b-826b-01f2c03f1386",
"author": "Bonni Westerback",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXQvWQZV9bwaRGyAknmrGhi6k4QtBnrjkyyYsmX_RpXLkJmL0mTOQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Start to finish Brandi was professional, friendly, let me know about specials, and very efficient. Great job!",
"date": "2024-03-04T22:22:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Bonni, thanks so much for your review! We pride ourselves on having a professional and polite staff, so we are thrilled to hear that you had such a positive experience with Brandi. Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:38:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0e48bdb8-fa61-4965-80ca-6237a1d84122",
"author": "Susan Rodman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK0C7X41Qf7cZ-VvSvJ0lUzmYZoaiyCyflj8z92blixbbBsbA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Easy rental experience!!!",
"date": "2024-03-03T16:45:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Susan, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Please call us at 888-storage whenever you need us.
",
"replyDate": "2024-07-10T00:38:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c3ec5a2e-5c27-46d2-887b-eeba2015d9a4",
"author": "olivia moon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIPFfD9S5rZYUmkfGh57KgUInxH-roAoIV37W5ibC98H2KoFw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fast, Simple, clean, professional!",
"date": "2024-02-24T16:19:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Olivia! We're happy we were able to provide a smooth rental experience. If you have any questions, let us know at 888-storage.",
"replyDate": "2024-07-10T00:38:38.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "83462c7f-22bf-42e8-930f-d18c3074bdd9",
"author": "roy judd",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJSbGWjsizCbkMhXFX4-aQr9Rjuhg5PgRJ9uqYsoy5TYKfESg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-02-19T14:59:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5 - star rating Roy! We are so happy you had a great experience. If you ever need anything feel free to call us at (207) 558-1620.",
"replyDate": "2024-07-10T00:38:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "645b7967-56c7-4447-a507-7e5aaf0409df",
"author": "Heidi Walker",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV1RQZSB_6WeUAc6LqvirmE-aLkVteUs_L9L6hDnR5jPs_NBNDO=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place just off turnpike exit. Clean and secure. Staff very responsive and helpful.",
"date": "2024-01-22T20:45:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Heidi! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. If you have any questions, let us know at 888-storage.",
"replyDate": "2024-07-10T00:38:38.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "9249508b-e76a-4abe-a5ae-f0f50b88ac85",
"author": "Kyle Morton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW6oETmiEGdfgfXn0xYxNLunwHaV3YFEP-VJsYR8G-mGoXK1Pij=s64-c-rp-mo-br100",
"rating": 5,
"text": "When you need them, there here for you. The staff is always friendly! Security is a top priority and thats very much appreciated.",
"date": "2024-01-19T22:23:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Kyle! We are so happy to hear that your experience has been positive. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security, we're thrilled that your experience has reflected that. Don’t hesitate to stop by the office if you need anything.
",
"replyDate": "2024-07-10T00:38:38.000Z",
"tags": [
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "16adf167-f103-4905-b39b-7e9aeb3d3c3f",
"author": "Jim Dennison",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIeYZvOJED8FbSkBD728w4lKXjRaaBUr4irNBNnZeinV4gZTQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had the pleasure of dealing with Suzanne on the phone. Fast efficient easy to deal with and cost-effective best way to describe the experience.",
"date": "2024-01-11T15:58:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Jim! We're happy Suzanne was able to provide a smooth rental experience. Please stop by the office or call 888-storage if you need anything.",
"replyDate": "2024-07-10T00:38:38.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "18b25f6d-d32a-4f1e-afb5-4bea91f75bed",
"author": "BK SAP",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJBMWM0DkKT18GMNCfH3oj4rQtIIm7oZdaCmngEemXmlwJOYg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service, with very polite and informative staff. Facility very clean and secure!",
"date": "2023-12-16T00:40:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Bk! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:38:38.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "8903d14c-4f01-47d8-ae0e-9cc0c81cc791",
"author": "Sally Dixon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLhPocD1S_1vYt6lRlg8nyBKxpXv0GGzuHumfQ091glnqPFCg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great storage place ! Very safe! Very dry! Great management folks! Would definitely do it again with Suzanne Extra Space Storage!",
"date": "2023-12-15T17:03:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your kind words, Sally. Security is our top priority and we appreciate that you have trusted us with your belongings! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:38:38.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "2a1c5e66-30bc-487d-88e7-b905290cc2c2",
"author": "Thomas Hartwell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUxEBbJ9_JmTfmeR5Zds1sLkNsIYJlGIvbt_Tl4e1AdK9I34x8W5g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-12-11T17:06:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Thomas! Don't hesitate to reach out if you need anything!",
"replyDate": "2024-07-10T00:38:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0f7cd3a3-a848-4de1-a036-3ac8f0b7fd73",
"author": "KEELEY LAMBERT",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVH1288i1o87yY3ps9C9f98fmCIBtc6u_W2Us-3hyulh2Xhpqw=s64-c-rp-mo-br100",
"rating": 5,
"text": "So easy to deal with and they are very professional and always helpful.",
"date": "2023-12-06T21:36:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Keeley! We're happy we were able to provide a smooth rental experience. If you have any questions, let us know at 800-800-3456.",
"replyDate": "2024-07-10T00:38:38.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "58da1c91-3dc4-4aef-af5d-15fa725a4428",
"author": "Todd Welch",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLB-Z0HBMG1AF0BNB_L2-p2jXdlPCLAJNCnpu2BDNUs6uo8MQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service",
"date": "2023-12-04T21:24:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Todd. We're thrilled you had a positive experience at Extra Space Storage. If you have any questions, let us know at 888-storage.",
"replyDate": "2024-07-10T00:38:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e4ad1d20-bdaa-4acd-bf69-bb17558c0e46",
"author": "Mina Skeats",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIg-_1NmiRC_TT2oIFVxe7yGFHtstu8sXNiAo-dDrWbXnI_fA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-11-30T19:45:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Mina! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call at (207) 558-1620 if you ever need any help with your rental. ",
"replyDate": "2024-07-10T00:38:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d15bbb21-845f-4890-b34f-ebf4b4eef9c7",
"author": "G. D.",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI0Z44XvTIKJhSq8PkAIdVyoFFkGzdxgH68pqy8c0d_tsatCQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-11-30T15:41:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Gary! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2024-07-10T00:38:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4d3d4379-acd9-4b22-bc68-8ae4f41e5409",
"author": "Bruce Spear",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKUQjnmumStBi0T3qjUIPvetW3amgLKF6PoCaOK1zzN0AVcoA=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2023-11-27T21:42:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is happy that you had a great experience at Extra Space Storage. Please let us know if you have any questions. ",
"replyDate": "2024-07-10T00:38:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "713c0532-599f-4632-8b97-2a254e3fb12a",
"author": "Koi Guy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKcEGEOoDK7S0rN5yrpP7KIxujNn0tZRitZHbFvUdOxbz8rTQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Always receive exceptional and informed service at Extra Space.\nWould recommend them without hesitation. Hard to find folks like them nowadays! They are truly one in a million!!!",
"date": "2023-11-20T22:16:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Koi! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (207) 558-1620 if you need anything.\r",
"replyDate": "2024-07-10T00:38:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1a7040f6-5eee-46f5-bb3d-a27a3a241bb0",
"author": "Maureen Scanlon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIFfEQAI0W_FB9ff2KsRW23v1O7dhgNEZuOWuwGghzF60xw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Suzanne provided excellent customer service. She understood my needs and was very accommodating to my request. She also agreed to negotiate pricing. I would like highly recommend contacting her for your storage needs.",
"date": "2023-11-16T23:11:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Maureen, we are so happy to hear that Suzanne could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! We are available at 888-storage whenever you need us.",
"replyDate": "2024-07-10T00:39:44.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "654d661c-9696-4e9b-a17a-7cf729fccc98",
"author": "Christopher Kittle",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUXgYqROllFWD5e4p4QSG6dijjQy2lWx9MqwOzKvXf3x62s8M5Www=s64-c-rp-mo-br100",
"rating": 5,
"text": "Suzanne saw me struggling with a lock and not only helped me get it open but then showed me a better way to close it too!",
"date": "2023-11-15T20:45:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Christopher! We pride ourselves on having a friendly, accommodating staff and are so happy Suzanne was able to assist you! Please call us at 888-storage whenever you need us.",
"replyDate": "2024-07-10T00:39:44.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "7d9954c3-732f-4b5c-9ee7-17836302ffb1",
"author": "Liz Owens",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL_vLGiYz1dpth3nbLsgvwcveV8jZMlIxHjXiyQyoqVIiPitw=s64-c-rp-mo-br100",
"rating": 5,
"text": "We occupied two storage units for several months. Staff was very accommodating with our requests. Most importantly they didn't go up on our monthly fee as I heard horror stories they might! That was a relief!!!. Had banana boxes wrapped in huge plastic bags and so far no bugs...(except two beetle type)...which was a concern.....did some random spraying....",
"date": "2023-11-07T09:56:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Liz! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! We hope to work with you again if you need storage in the future, and we are always here to help at 888-storage.",
"replyDate": "2024-07-10T00:39:44.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "60b7761b-4ac7-4230-a2a8-77b1fe47528e",
"author": "Chris Sullivan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUUpZ2iOc5kCXUAg4bLSox6KTd9kEn0kGdUx4bHhVEY6BBIL4A=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Friendly staff. Easy access. Clean space.",
"date": "2023-11-03T21:48:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Chris! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you need anything, do not hesitate to reach out at 888-storage. ",
"replyDate": "2024-07-10T00:39:44.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "ea9b0f19-a517-4ef8-b227-2738a74c3fbe",
"author": "Cindy Davis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWSj8Qv-fi3S7woD5DnV0QJDcdXKe_QM9r6IlSrA_9FypOXKTo=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-10-25T21:33:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Cindy! Don't hesitate to reach out to us at (207) 558-1620 if you ever need any assistance. ",
"replyDate": "2024-07-10T00:39:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d337d2c3-dc49-4c42-a777-1c0486ee4150",
"author": "Jean Lariviere",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLocgwYMfQIkyXCCME4SJB7bNIUvd5tvwiWtsjriSHxx1HbEg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-10-23T14:30:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jean, thanks for leaving a rating! We're happy to hear you had a great experience!",
"replyDate": "2024-07-10T00:39:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7797a577-6897-4fc2-a3ef-d514d5041578",
"author": "George Howe",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXxeex9rSdl1l_lGVhB6RWpM6uukpnqEK6qJ328PjgMXPCuhL4r=s64-c-rp-mo-br100",
"rating": 5,
"text": "Terrific customer service from Suzanne! Many thanks for making the online rental process run smoothly.",
"date": "2023-10-20T15:20:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, George! We're so happy to hear Suzanne was able to make your rental process smooth! Give us a call at (207) 558-1620 if you need any future assistance.",
"replyDate": "2024-07-10T00:39:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "59052124-874b-4c42-b969-3a1566f439aa",
"author": "Lori Beath",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLCjcvrGFRCxYvDo1JF0Y6x121IExyKvMcwFKJvypt34bdLMQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Suzanne was extremely prompt, friendly, helpful and knowledgeable. Would recommend to my friends.",
"date": "2023-10-18T20:38:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind remarks, Lori! We're so happy to hear Suzanne earned us your recommendation! Please call us at 888-storage if you need anything.",
"replyDate": "2024-07-10T00:39:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6ca09245-dd38-4232-8381-91effd66aac1",
"author": "Judy Powers",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIyEDPkFpGveg3jBmh4xprBJVXSiJfwjbxkTqVhqFcubHLHOg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Needed just a small space till the new camper arrives. Went online, signed up, picked what I wanted, paid and had a spot. You just go there and you're all set. All on your own.",
"date": "2023-10-05T13:14:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Judy! We're happy we were able to provide a smooth rental experience. We're grateful to have you here at Extra Space! Call us at 888-storage whenever you need us.",
"replyDate": "2023-07-10T00:39:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "16b88602-2e4a-41e7-946b-f28c9b2654af",
"author": "CATHERINE PIKE",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW6jIBS8ReeDeMpDm4ihG73Dvoy6y2EQB5IzDXBELep4Dh8JjI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Staff was very helpful, professional, and friendly.",
"date": "2023-09-30T21:02:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Catherine. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ",
"replyDate": "2024-07-10T00:39:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "03de8d52-e1ac-4152-a80c-e91fd3c5963e",
"author": "Deborah Quinones",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJX5krYZU-LCtMctk2AqYa0XLlwdYgzWRmVsF3so8BdbrTcaQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "We had a great experience storing with Extra Space… we needed a large space that was climate controlled and that is what we got . It was priced comparatively to others and the people were always very friendly and respectful… always helpful with information too. It was a great experience and we will use them again if we need storage again … thank you Extra Space Storage",
"date": "2023-09-28T14:25:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We know you have many options for storing your belongings and are committed to being the most convenient, secure, and professional storage solution in your neighborhood. Thanks for being a loyal customer, Deborah! Don't hesitate to stop by the office or contact us at 888-storage if you need anything else during your rental!
",
"replyDate": "2024-07-10T00:39:44.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "6c52c4bf-f7ae-4318-a504-4d3ddc6cac7d",
"author": "William Fitzgerald",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKBbp1nq8jlFWGICdbQKvOE1djXnCGWWxNDpDyuzABxeuxm5Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "manager of this location was great. She was very professional.",
"date": "2023-09-27T21:38:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, William. Thank you for the 5-star review! We're so happy we could help. Please stop by the office or call 888-storage if you need anything.",
"replyDate": "2024-07-10T00:39:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "61bc82a4-bcdb-438d-9a37-879c292ef18f",
"author": "Peter Haskell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIcHwQgK8AtEf_J6g3imKUnAnfc8bAWJwd9fsfi7THXk0v-ow=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "A great secure storage area for vehicles and large items. A secure lot with great access hours. Friendly and helpful staff.",
"date": "2023-09-26T18:47:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Peter! Thank you for trusting us with your valued items. Don't hesitate to stop by the office or contact us at (207) 558-1620 if you need anything.",
"replyDate": "2024-07-10T00:39:44.000Z",
"tags": [
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "9f73fe0b-0ba3-4bd3-acd0-4be469352889",
"author": "John (DarthLucien)",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ2qSR27TT2pR-plANNr6IoJatMVkd65QBxMwhVYJVvBnRS7g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Suzanne was very personable and friendly. Her customer service is highly commendable.",
"date": "2023-09-23T19:56:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We agree that Suzanne is fantastic! Thanks for leaving a note to let them know you appreciate them, John! We're committed to providing excellent customer service. Don't hesitate to reach out at 888-STORAGE if you need anything!
",
"replyDate": "2024-07-10T00:39:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4831ca95-ad26-4eeb-8626-5ce442357871",
"author": "Anthony Donoghue",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI9-jnFBC1ievQApd-NZLV0NpC04ykypFFRsK1TQjNE0-ikig=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very helpful and friendly staff. Facility well maintained. A great choice for storing my extra books!",
"date": "2023-09-21T20:55:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Anthony, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (207) 558-1620 or stop by the office if you need anything!
",
"replyDate": "2024-07-10T00:39:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2c88dcc3-864e-4481-a336-28897ba3bcab",
"author": "Paul Keough",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJS8or2szSa6uIaW1VudHTfF84K0haW-_Y8CqBP_T05mUnayA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Suzanne was very helpful and right to the point. She addressed all our questions and needs. Couldn't have asked for a smoother checkout process!",
"date": "2023-09-21T19:20:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Victoria! We're committed to providing excellent customer service. Please call us at 888-storage if you need anything!",
"replyDate": "2024-07-10T00:39:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "484d6525-3a23-4aa2-b622-6e280b9ea193",
"author": "Steven Clark",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLBE4nkSwnBELaMcj5w9CLNBWaBCpnudB24eI1aM2_bJBP-Dw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very pleasant helpful and friendly",
"date": "2023-09-20T17:28:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Steven, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (207) 558-1620 or stop by the office if you need anything!
",
"replyDate": "2024-07-10T00:39:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "18769720-8d08-4d28-b3d8-2818b3ba5720",
"author": "Mike Brooking",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWk79DIYrgHbXTM-kAFOmOrJgzqbnsPIcrOQ4gWHu944apEfCU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Suvanne was great, pleasant and helpful.",
"date": "2023-09-18T15:25:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Mike. We're thrilled you had a positive experience renting with Suvanne! If you ever need any help with your rental, come by the office or call us at 888-storage.
",
"replyDate": "2024-07-10T00:39:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a5486a44-5a60-4c3c-83dd-91c618a1bc88",
"author": "Angelique Skidmore",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLUKUV01hgjYnQyE0_1h_oCM_YhMWCabeN0JquzaQ-kJFJlzg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Suzanne was so wonderful to work with! She helped us find the perfect spot for our needs. Highly recommend this location. Fast and friendly service and extremely accommodating!",
"date": "2023-09-14T15:05:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind remarks, Angelique! We're so happy to hear we have your recommendation! If you ever need any help with your rental, come by the office or call us at 888-storage. ",
"replyDate": "2024-07-10T00:39:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3f55d3ad-76f4-474a-bad8-543c4a839789",
"author": "Josh Robishaw",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUNeQmjOMTju1okVEnTlM5zZEkODZvX8U3iliKK6nQcLMyW3O5I=s64-c-rp-mo-br100",
"rating": 5,
"text": "I've had multiple units here since 2018, and I can't thank the Extra Space Storage Team enough. Susanne makes every move and interaction as easy and pleasant as can be. She goes out of her way to assist with anything you might need. If you need storage, do not hesitate to rent here!",
"date": "2023-09-02T17:40:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Welcome back, Josh! We know there are many different self-storage options and we're thrilled you've chosen to rent with Extra Space Storage! If there is anything we can do for you, please let us know at 888-storage. ",
"replyDate": "2024-07-10T00:40:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b855c182-1e37-4456-b3ec-ab259b2a5757",
"author": "Vincent capasso",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLZ-3goiM1cD-PCG-bOuMbpPemnWn8qoq-Eof0tfV4jk80uaA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Been a customer for years\nThe new owners are great\nThey made switching to a smaller unit so easy. Gave me an easy access unit, free lock and a credit\nHighly recommend them",
"date": "2023-09-01T15:54:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Vincent, thank you for taking the time to leave your feedback! We are committed to being the most convenient, professional storage solution in your neighborhood. We're glad we were able to meet your storage needs! We're grateful to have you here at Extra Space! Call us at 888-storage whenever you need us. ",
"replyDate": "2024-07-10T00:40:04.000Z",
"tags": [
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "94e55a46-82f1-4089-821d-cf9f8d7d1ea3",
"author": "Lisa",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIdUJXnM0fVfRx_pfrzoGn5Ln_t94W7mGQnADGSW-5cS7gPmJw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very easy process!",
"date": "2023-08-30T19:56:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Lisa! We're happy we were able to provide a smooth rental experience. We're always here to help with any of your storage needs at 888-storage.",
"replyDate": "2024-07-10T00:40:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7b92cddf-fa15-4f1a-82fd-b69a9a9a7cf1",
"author": "Susie Kuhn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK3gAzhjzFVaOiMJxXJtcjEN18vipZfjxMOk_zZlYC5ys1-2A=s64-c-rp-mo-br100",
"rating": 5,
"text": "I lived overseas and manage the payments remotely. Incredibly friendly staff. The facility is in good condition and they are responsive to any issues if they do come up. Suzanne has been fantastic with all of my random issues. Location and site secure.",
"date": "2023-08-26T02:29:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful to have you as our customer, Susie. We're glad to hear that our team was friendly and that you feel good about your rental. Please stop by the office if you have any questions.",
"replyDate": "2023-07-10T00:40:04.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "ae61fe26-b6ee-49d0-83a0-d38fff2f418c",
"author": "Shelly Barry",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJYDlQCh2OABnRNzzlrV8IVBWq9W_3yHNw-1OaqlyXajYz9QQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Such a pleasant experience, all the details of what and how were covered.",
"date": "2023-08-16T22:57:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Shelly. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ",
"replyDate": "2024-07-10T00:40:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a973cdef-3dc2-4447-b160-b0f447c2cd63",
"author": "sl44er",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW6fP-S1Xai_UbCxPYCO7s0fJG-BFtLIjy-v-IfqmUNqGCt_kA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-08-09T21:02:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive rating Sl44er! We are so glad you trust Extra Space Storage with your belongings. If you need any assistance in the future please do not hesitate to reach out at (207) 558-1620. ",
"replyDate": "2024-07-10T00:40:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d623d403-29eb-46e6-bd4a-c68586abd88d",
"author": "Ryan Case",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUJGnCX7NrE62jtQAgmuUXG9H8lPHrqMEz8E7CDzwl7m_qSLcU--Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-08-07T22:34:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a 5-star experience, Ryan! If you ever need anything in the future feel free to stop by or call us at (207) 558-1620.",
"replyDate": "2024-07-10T00:40:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ad4dc9c3-ffc4-4ce4-834c-55dfa02dc4f6",
"author": "Ralph Bonnell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLy14ELlU7pttNpSUhdzhe_TyyzBu4o9yvUTvKRjHIEB94P=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Super easy process in getting my storage space made it very easy.\nI would definitely recommend this company and this location!!",
"date": "2023-08-02T18:29:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Ralph! We're happy we were able to provide an easy rental process. Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2024-07-10T00:40:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4a9f770a-9943-45de-9f5f-f229f4f9f937",
"author": "Benjamin Cole",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWhNv6zPqRq4uZJ_ojvaS13lQwlJUljHGJ8_wo0-uV_RX626Jc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great business to deal with, everyone I spoke to was super helpful and friendly. 👍🏼",
"date": "2023-07-29T22:47:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Benjamin, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (207) 558-1620 or stop by the office if you need anything!
",
"replyDate": "2024-07-10T00:40:04.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "bf685102-e156-4977-add5-ef7caf1f063d",
"author": "Micah K",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWkdofv8ISqZZNFPox843hf5wXhvwUWaTyTt_qknTnxDWCPVLkA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I rented a storage unit at the Wells location and was very happy with my experience! The online process was incredibly easy, the space was great, the property was easy to navigate and clean, and the staff were very helpful.\n\nI would highly recommend renting from them if you're in need of a storage unit!",
"date": "2023-07-29T21:47:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Micah! It's wonderful to hear you had a positive experience with us and that our team was as helpful as can be. We want you to know that we are here to assist you with any further storage needs! Give us a call at (207) 558-1620 if anything comes up!",
"replyDate": "2024-07-10T00:40:04.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "4cda054c-e724-4068-ab4f-3f423c1d163b",
"author": "Ben Cole",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXOjMnJbi8yvsOWBBcvH3AZVCl5_nPMFfqfBoreWTuaR2QJ2-0A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great business to deal with. Everyone I spoke to was super friendly and pleasant to deal with. I would highly recommend!",
"date": "2023-07-27T14:09:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Ben. We're glad our team has been pleasant to work with! Our team is here to serve you, so give us a call at (207) 558-1620 if you need any future assistance.
",
"replyDate": "2024-07-10T00:40:04.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "a70aff9d-0987-4f12-864b-1fb847849480",
"author": "John Huard",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLZ8G__4JjoLiNBeIJJODyY5u5Ngwh_rbRWZuElwYTJsVxgfA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-06-22T20:27:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, John! Call us at (207) 558-1620 if you have any questions or need assistance with your rental. ",
"replyDate": "2023-07-10T00:40:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f4c5793f-d689-4dec-8b68-d531a1cacb82",
"author": "Dacia J",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX9OaqY32bzNit10lsvCEkMaw7qT9nYnAOxZcrTzhPMP3nZNhBY7g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-06-19T21:24:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Dacia! We are so happy you had a great experience with Extra Space Storage. ",
"replyDate": "2023-07-10T00:40:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5485fb80-439c-44e9-9485-cb04c7bb8242",
"author": "Bridgette Vermette",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWq75nSYy4evHjyKwOTx0H68CvNrQ_5OeFmywGlV8RBjJyOrUtiXQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Suzanne is super helpful!",
"date": "2023-06-16T16:50:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Bridgette. We're glad Suzanne was able to help! Our team is here to serve you, so give us a call at (207) 558-1620 if you need any future assistance.
",
"replyDate": "2023-07-10T00:40:04.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f9e25ed1-5cd9-4029-80ee-0fe90e8ef044",
"author": "Vincent Snyder",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUm_GrD-A9X5SdU2R-vDs4f6Nom213nfbAj7zcPwJysGm00iC4ekQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Just wanted everyone to know that I have been using Extra Space Storage now for several months. I changed into a larger unit shortly after arriving here in Wells, Maine. My life is constantly moving forward at this point in my life, and I can honestly tell everyone reading this post that I have been treated with respect. The storage fees are very reasonable priced. Again I have just changed to another unit on the same property. Thankfully there was a vacant unit exactly the size I needed. It was quickly taken care of again. Thank you so much for taking great care of my storage needs.\n\nVincent Snyder",
"date": "2023-06-10T00:26:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Vincent! We're happy we were able to provide a smooth rental experience. Thank you for your kind words and for trusting us with your valued items. If you ever need anything don't hesitate to give us a call at 888-storage or stop by the facility.",
"replyDate": "2023-07-10T00:40:04.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "a762cacd-4604-4d02-8b39-f10d89434ef3",
"author": "Peter Rogers",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJzXQNPErRusvAaVCu0B4657sdVjMs9eK3TNY4gJ3Gp_hUluw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very easy process. Whether calling, booking online, or working with someone in person the process was so easy and the staff were willing to help and were very personable and informative.",
"date": "2023-06-10T00:18:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Peter! We're happy we were able to provide an easy rental experience. Feel free to swing by your local office for any further assistance!
",
"replyDate": "2023-07-10T00:40:04.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9bc10ff5-8dea-44e9-9dc9-482d5e6d744b",
"author": "Alyssa Bacon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWR51suP94GvPiWh3uUp0p8sLyPnl62r-Dhm373UNh30JOREE4=s64-c-rp-mo-br100",
"rating": 5,
"text": "I’ve been going through a rough patch financially and came in to inquire about how to take care of my overdue payments and was welcomed by a very kind face! Suzanne Furnsten was amazingly helpful. She explained everything in detail and helped me understand what the best next steps are to move forward. Thank you Suzanne for making a difficult interaction a lot less stressful!",
"date": "2023-06-07T13:47:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Alyssa, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Suzanne! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2023-07-10T00:40:04.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fe08ed12-8dcf-46f3-8b03-8281e26ebf7f",
"author": "Matthew Lemaster",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX_0-DsXEy6tO-wK7VnwnnJOhSeuQ6nQd1gDx16yseOjiVA2YA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Staff is great. Seamless process that went very smoothly to meet our temporary storage needs.",
"date": "2023-06-02T17:18:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Matthew! We're happy we were able to provide a smooth rental experience. As always, give us a call at 888-storage if you need anything.
",
"replyDate": "2023-07-10T00:40:04.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2cfba513-d199-44ec-b66e-8f93501f8004",
"author": "jim s",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLBTJHuCUgFtfikNHRsDNzf4azxtIkcBB3v_6Ci6vf7pj3tFA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Everything went as smoothly as possible, Thank you",
"date": "2023-05-27T17:51:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Jim! We're happy we were able to provide a smooth rental experience. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2023-07-10T00:40:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7744426d-b0d8-4f15-9671-691fed60794a",
"author": "Lynn A Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJz3UNSK2K81ZCWLPClmzP3XvFPHBDRiPY6-4im6kVdVd4JDw=s64-c-rp-mo-br100",
"rating": 4,
"text": "Very clean-easy to access. Left contents of summer trailer for winter storage while waiting for new trailer. Close to the park, so it made it convenient to get too. Online payment makes it very convenient in terms of payments.",
"date": "2023-05-24T12:28:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Lynn! Providing renters with clean and accessible facilities is our top priority. We're glad we were able to meet your storage needs. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2023-07-10T00:40:04.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "35c0918e-2cf2-4e08-b50b-a9d637c21cbd",
"author": "Gary Thompson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLAvOdCvMn6wgLMkMIPiyLs4LIeMQbJ6ASohe6XaxHbgOyfyQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very pleased with Extra Space Storage at the Wells, Maine location. Suzanne Fernsten was very helpful in getting me into the right unit without any hassle. I was amazed how quickly and easily the paperwork was handled.",
"date": "2023-05-20T16:25:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your review, Gary! We're so happy to hear our manager was able to make your rental process hassle free! Give us a call at (207) 558-1620 if you need any future assistance.",
"replyDate": "2023-07-10T00:40:20.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "906badd2-8424-4bd9-87e5-7be874a80856",
"author": "Lillian E Colon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ8Eet3yuKKxgjmkN7mbNq5fXjhd-95EZJjgDeR0xNAxfaQEw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-05-19T21:01:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Lillian! We're so glad we were able to meet your storage needs. ",
"replyDate": "2023-07-10T00:40:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6921643f-3b17-4b8f-bfde-b3d33d7a198c",
"author": "Tom Merrell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVTgK-i0j7r2ga1pASovgTN6xMp4TPPvBjuHeM42OuRiul7DGEe=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service and great introductory price",
"date": "2023-05-19T18:01:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Tom! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (207) 558-1620 if you need anything.",
"replyDate": "2023-07-10T00:40:20.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "d44e57c2-2a56-4231-a0d6-555cfa33d1ca",
"author": "Matt Creamer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWZ-rsjFxL4UGMu7lYb1obuL4huQ2gRQ7H3NCR0JpUPMP0u7rvE=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-05-18T19:13:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Matt. Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2023-07-10T00:40:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "093199e0-edad-4d0c-8afd-b968964cfceb",
"author": "John Heymann",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIVUoTaVGChyvi3RiugpRJxko8NzSfP4J5wEFwyJv2L9tDUaA=s64-c-rp-mo-br100",
"rating": 5,
"text": "We were very pleased with our experience. Suzanne was pleasant, courteous, informative, and efficient. We are looking forward to using Extra Space Storage over the next year.",
"date": "2023-05-18T17:59:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi John, Thank you for taking the time to leave your feedback! We pride ourselves on having a pleasant, courteous, informative, and efficient staff, so we are thrilled to hear that you had such a positive experience renting with Suzanne. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2023-07-10T00:40:20.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a88c5b49-629f-4fe6-9b8b-6a2b7dd0fb60",
"author": "Gayle",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLLLTkWaifcI6OR1tJvJn-bMwauod7n2FezBlnZxm3aaPHY2A=s64-c-rp-mo-br100",
"rating": 5,
"text": "We had a flood and had to store all of our belongings that were salvageable in storage. The people at Extra Space Storage in Wells, ME were so helpful and pleasant. They were responsive to our needs and offered us a fair price.",
"date": "2023-05-17T18:39:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Gayle. We're glad our team has been helpful and pleasant! Our team is here to serve you, so give us a call at (207) 558-1620 if you need any future assistance.
",
"replyDate": "2023-07-10T00:40:20.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "c92637ed-edef-4653-9556-17c15615328d",
"author": "Linda Dickinson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW7h-XJeg3FhRaAxh87XlmLJUf3HtkSIY0q7wULO3Ezk-7GJio=s64-c-rp-mo-br100",
"rating": 5,
"text": "Suzanne, was very personable and helpful on finding the right unit for my needs!",
"date": "2023-05-17T14:19:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Linda! It's wonderful to know Suzanne has been personable and helpful. Don't hesitate to stop by the office or contact us at (207) 558-1620 if you need anything.",
"replyDate": "2023-07-10T00:40:20.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8bf59066-862b-46c4-9840-82332dec6828",
"author": "Janiemae Byrnes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKisWY7JsCIIdPbNbLTN90507YOAbPbJEUk_UZ7OY50A8uOMw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Suzanne was very helpful! She was a delight to speak with! Professional yet courteous manner...definitely a plus to your company.",
"date": "2023-05-13T01:58:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Janiemae. We're thrilled you had a positive experience renting with Suzanne at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-07-10T00:40:20.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "daed3b83-f367-46c5-830f-ff821f84acd1",
"author": "Karen Sachs",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIxTfSg46Se4myKrzQ6C7gUkVkVI8bx2nrwsKLYF2N9dLH13w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-05-09T14:17:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Karen. Call us at (207) 558-1620 if you have any questions or need assistance with your rental! ",
"replyDate": "2023-07-10T00:40:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d8c78504-f9b0-43c3-951d-4fac987351d1",
"author": "Jean Cook",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJYxZXHGZxExmmPYPCbiuyyxlPdl6rZrycstdGLKLRuaDEVww=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very pleasant and helpful.Glad we chose this storage area!!!",
"date": "2023-05-06T15:39:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Jean. We're glad our team was pleasant and able to help! Our team is here to serve you, so give us a call at (207) 558-1620 if you need any future assistance.
",
"replyDate": "2023-07-10T00:40:20.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "38aeceb4-d9f1-48ea-8b6e-9959e82fc396",
"author": "Terri Toner",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLXYkLYRlbfnMJyt1fafHAV2IF86yHKEtVZeiiw8FQscF6pVA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-05-06T08:03:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Terri! Don't hesitate to reach out if you need anything!",
"replyDate": "2023-07-10T00:40:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d1fe14e9-251b-46b8-9425-2c98b73594e0",
"author": "Karyn Miller",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJITxA4usuD9Y1PejO-JPDtOUkYIFVtD3PNnY2TPz9iHJXR-Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "My experience has always been the best and Suzanne has been awesome and always a great help for us thank you Extra Space Storage!!",
"date": "2023-04-27T19:41:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Karyn, thanks so much for your review! We are thrilled to hear your experience with Suzanne was positive and are always here to help with your storage needs! Give us a call at (207) 558-1620 or stop by the office if you need anything!
",
"replyDate": "2023-07-10T00:40:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1d5a6d88-a9a2-4903-b2a2-5fb65fc213a7",
"author": "Tatum Cyr",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLaABBgOKlUKvrdakHlr6jd7YNaL3CeAflnmyOBxG2ICdYXLw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy to fill out online forms. Easily accessible. Front office staff friendly and helpful.",
"date": "2023-04-27T16:05:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Tatum. We're glad our team was friendly and able to help! Our team is here to serve you, so give us a call at (207) 558-1620 if you need any future assistance.
",
"replyDate": "2023-07-10T00:40:20.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "f22135a8-7733-4cce-8d52-5973a5803a2f",
"author": "Xuong Tran (John)",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJJ7RYTe3T0HpQgockJrKOtcP2s1Rpa7b9PhZvlbAWhtRNgZg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I rented one unit from Xtra Space storage at 642 Sanford Rd Wells ME to store my car in the winter. The renting process is very easy and straight forward. The storage area is very easy for in and out and all units are drive-up access. Suzanne F. and other store manager (sorry I don’t know her name) are very knowledgeable and helpful. The monthly renting is reasonable. You can easily book online. Office is onsite and open weekdays. It is a PLUS +++++. I definitely use them again next winter.",
"date": "2023-04-26T18:16:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Xuong! We're happy we were able to provide a smooth rental experience and are happy to know Suzanne and the team have been knowledgeable and helpful. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2023-07-10T00:40:20.000Z",
"tags": [
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "e62c74e5-92c0-424d-bc5a-999fa6352ac3",
"author": "Monica Bastian",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVZimlkIXfPuIsE3VittTuxr7AXTL3W2YFC8GCaF0bJQDNGYdJ-=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff are personable and very helpful. They are always ready to find the best price and make all the details of renting space very user friendly.",
"date": "2023-04-25T22:27:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Monica, thank you for your review. We're glad our team was personable, very helpful, and always ready to find the best price. Don't hesitate to reach out at 888-STORAGE if you need anything! ",
"replyDate": "2023-07-10T00:40:20.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "1fd0d254-fa7e-4def-9702-d489ad819039",
"author": "Scott UU",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWlSJoZ9YMJ4EVgnYJSconvPqya_mg3x7W4nZWT9IRpEotDtHs9=s64-c-rp-mo-br100",
"rating": 5,
"text": "Happy all around.",
"date": "2023-04-24T21:33:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Scott. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-10T00:40:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9b311b4f-344a-4121-a102-cb751c497b82",
"author": "Peter Fulton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXZ6DyxqL-YZJM7jIAZ8_sGYHQtqSZQX9kGr_A3vWpuUPhC2gjrfg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I have rented inside and outside parking over the past few years and the facility and service personnel have been a pleasure to work with.",
"date": "2023-04-24T14:03:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for being a loyal customer, Peter. We're thrilled you had a positive experience at Extra Space Storage over the past few years! Call us at 888-storage whenever you need us.",
"replyDate": "2023-07-10T00:40:20.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "1a1f8498-7655-4812-a1ae-b25440914c96",
"author": "Richard Palmer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ3ZCFD7qXUlhMQ-UW-7n65TBerog4hj4-icXRafwZ9KT_Ung=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent serve. Needed another unit and Trish told me all options that I had available. Took her time making sure I had exactly what I needed.",
"date": "2023-04-20T17:47:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team works hard to keep our facility clean! Thanks for noticing!",
"replyDate": "2023-07-10T00:40:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f906bc73-e6bf-46cf-bf00-e383e6cd8ea2",
"author": "Rich Webster",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI9WdZEhYcRUyq4xquN3hjA5pfSk3ADACXo2_MHbEAMbl0W0g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Tricia was very professional and couldn't be more helpful and courteous.",
"date": "2023-04-20T16:18:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Rich, thank you for your review. We're glad Tricia was very professional and couldn't be more helpful and courteous. Feel free to stop by the office if you need anything! ",
"replyDate": "2023-07-10T00:40:20.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ff536567-1304-4823-a489-0de2f2d2f41d",
"author": "madison Karparis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXcfRHurgCDQXwzGqUFSh0Lak0LHrpusYlOoPMwRdl1tDQN1PM3=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very kind and accommodating last minute for us. Will be recommending.",
"date": "2023-04-15T16:20:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Madison! We pride ourselves on having a kind, accommodating staff and are so happy they were able to assist you! Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2023-07-10T00:40:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7f1d2996-a67b-41da-bb0a-4755e92ccef3",
"author": "Marney Ostrowski",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWTGBsY_JUhImSdeVbZ6f0ISerE-U_3oHvhQcadoxyrpHnc0Us=s64-c-rp-mo-br100",
"rating": 5,
"text": "Wonderful location to our new business with super friendly staff!",
"date": "2023-04-13T20:49:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Marney. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-07-10T00:40:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "72b28dec-cbca-47cb-8b8e-214fb55b41df",
"author": "Chris Waller",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXvxqZPQHwCoduc1x84P8r9vGQDEVUx_VWcdqHLkjt5afLiTXdk=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-04-06T16:20:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate your rating Chris! We work hard to keep our facility in tip-top shape for our customers. ",
"replyDate": "2023-07-10T00:40:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b14a36be-40ec-4eaf-91d4-3dc992e0a1b4",
"author": "Eileen Morey",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW3xD9AGviw83boCkX3UpcJAzTnHZ1eRRBzxV6p1SZO66WqSK-A=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "This is a great storage facility, convenient and easy to find, super-clean, and Suzanne (in the office) was wonderfully helpful.\n\nWe've moved several times and used storage facilities each time. Everything about our experience with Extra Space Storage (in Wells, Maine) has been impressive.",
"date": "2023-04-02T11:26:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Eibhlin, thank you for your review! We're so happy to hear that your experience with Suzanne and the cleanliness of the facility has been positive. Don't hesitate to stop by the office or contact us at 888-storage if you need anything else during your rental!",
"replyDate": "2023-07-10T00:40:56.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "bde4b5a3-54a4-4cc9-bdcd-f6770e1983a5",
"author": "Ashley Scheer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJQMh-kkvMTRL7X7NqP1pl_JypF1DOiKai721yF0dhvmCJk3A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-04-01T19:22:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Ashley! If you need any assistance the future feel free to stop by or call us at (207) 558-1620.",
"replyDate": "2023-07-10T00:40:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "db5f5e90-973c-4fa7-b193-eac6490298d6",
"author": "John Speight",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLd1MJ5rTAUq3_xWiycXAsJuOew49BYq4azfG7VWLJUd81fDQ=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2023-03-30T15:42:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi John, thank you for the positive rating! We are happy to hear about your positive experience with Extra Space Storage. ",
"replyDate": "2023-07-10T00:40:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "84217773-b774-493a-8370-afc8db0a5c71",
"author": "Tom Ramsdell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJBZ-nRQDGGWeSdXg5qQL3PBNo7HGkYixJ8t4XVx8DaAAGQoQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-29T15:44:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Tom, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2023-07-10T00:40:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "93c890fb-8091-4030-80f0-197d36a1ab5d",
"author": "Eric Meffert",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIZ-TGwxw1JzndwT5nVU66I1myXvj4wTbFWrDWc74NQOCMyhA=s64-c-rp-mo-br100",
"rating": 5,
"text": "My experience has been a bit of fresh air from customer service point of view. Starting with initial contact, the process was smooth and professional. A company doing what they say they are going to do from beginning to end. Suzanne was great in providing my storage options and possible solutions.",
"date": "2023-03-16T14:23:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Eric! It's wonderful to hear you had a positive experience with us and that Suzanne has been professional to work with. We want you to know that we are here to assist you with any further storage needs! Give us a call at (207) 558-1620 if anything comes up!",
"replyDate": "2023-07-10T00:40:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c9fec3cd-78e8-4702-a7ea-aaee3c4fe9e0",
"author": "Don Hallene",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX2sd9z9KYDam3tcz0HNH5y8eKIkp0bh2ZoaQzdGGDSuBejE8V2=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-12T20:10:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Don, thanks for leaving a rating! We're happy to hear you had a great experience!",
"replyDate": "2023-07-10T00:40:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cff71a58-ea4a-4221-b019-82f7a5520f8e",
"author": "Aurelie Catherine Cormier",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUUDAedaRr5aBIIDomuE8lmKzWu_YDDTD5_IjP9SKzlHI1b7zBq=s64-c-rp-mo-br100",
"rating": 5,
"text": "Suzanne at the Sanford Rd. Wells, ME Extra Space Storage location is Excellent. She is personable, is very experienced, goes above and beyond. I felt that she helped me out tremendously. Moving tends to be a stressful time but she made it as stress free as possible for which I am most Grateful. I originally picked a basic smaller unit but then realized I needed a Climate Controlled Unit and she was able to find one for me. She listened to the items I had and recommended a slightly larger unit. When the moving guys helped me get everything into the unit we all noted that Suzanne had nailed it exactly for the amount of storage space I needed. WOW! That was beyond helpful. I would highly recommend Extra Space Storage at this location to friends, family and beyond. 5 Star all around.",
"date": "2023-02-28T13:57:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Suzanne is great too! Thanks for the positive review, Aurelie. We're glad she is personable, is very experienced, and goes above and beyond. We love the climate control storage units because they do an especially great job protecting your items from harsh weather. We appreciate you recommending us to your friends and family. Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2023-07-10T00:40:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "44462c0b-deab-48bc-a0fc-f6f5c75ef6c0",
"author": "stephanie martin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLfIdOudItSJeSGD2lskxN4Cb1arzAwHnvamsWACvZ0JBcXbQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-02-27T22:35:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Stephanie! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (207) 558-1620 if you ever need anything.",
"replyDate": "2023-07-10T00:40:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "99b0927d-b1c3-4414-ab14-3a7029e7b84d",
"author": "JoAnn DeMuth",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIMHUO9GuGZi9GuY5KzJP5iEEwwd73sJHfekZ2xAvacRPvVbg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Friendly and efficient",
"date": "2023-02-24T21:42:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Joann!Thank you so much for the positive review. It's great to know our team has been friendly and efficient. If you ever need anything don't hesitate to give us a call at (207) 558-1620 or stop by the facility! ",
"replyDate": "2023-07-10T00:40:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0a0ed47d-f7be-4d9e-83aa-cd0b71ab81bc",
"author": "Alex Ortiz cotton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKQ3SfMfE9qxeaFGdPPHeXtLBPjOYXJXXcQkrx7F-bH6HKS-bs=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-02-24T15:41:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Alex. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2023-07-10T00:40:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6e241140-be0f-4b69-a42d-afc92ca29124",
"author": "JD 563",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjURripbTzHByVw9FlVEtU5niQo_fOkLW8R2IiTFAXI-XIMvrbLy=s64-c-rp-mo-br100",
"rating": 5,
"text": "Polite, helpful staff. Would recommend for friends and family.",
"date": "2023-02-22T21:59:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jd, thank you for your review. We're glad our team was polite and helpful. We appreciate you recommending us to your friends and family. Feel free to stop by the office if you need anything! ",
"replyDate": "2023-07-10T00:40:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "dc461f7b-0f83-47a5-b3e8-da3ec33e0711",
"author": "Ron Gutierrez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLiw17A6sP5mk2PXP3NdLJ2G_ouxIkoLFMPc5r6jUzKDCt6RQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience, quick and easy",
"date": "2023-02-14T12:02:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Ron, we are so happy to hear that we could accommodate you and provide a quick and easy rental experience. Thank you so much for choosing Extra Space Storage! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2023-07-10T00:40:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d92a556c-5490-49f5-ae64-467474011bdd",
"author": "Corrine Davino",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLF2uFArODUJ7r951OE9BaW_fsoQJ0wgodGK0dsarpVrmPeOQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "The customer service was outstanding! There was someone always on site to answer any questions we had while we were renting a unit. They also did a good job keeping up with plowing during snowstorms.",
"date": "2023-02-11T12:49:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Corrine!Thank you so much for the positive review. It's great to hear our team was able to provide you with the customer service you deserve! If you ever need anything don't hesitate to give us a call at (207) 558-1620 or stop by the facility! ",
"replyDate": "2023-07-10T00:40:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7c00d4ea-b023-4336-9398-c08161bf074a",
"author": "MJB",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXUJyOhxOr32B1YEWExs19LttUPZDfTRdMQyWPGFgDFCcIrirXd=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "this email is a long time coming , Suzanne Fernsten was very understanding to smy situation in reference to helping me with deciding on the proper unit.. did not over sell, even came to my help late at night , after hours as i had taken the wrong unit and realized my oops! she was completely understanding and still went over and above what was required .",
"date": "2023-02-10T21:54:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Mjb! Thank you so much for the positive review. We are thrilled to know Suzanne has gone above and beyond to meet your storage needs! If you ever need anything don't hesitate to give us a call at (207) 558-1620 or stop by the facility! ",
"replyDate": "2023-07-10T00:40:56.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "32c1e341-56c6-42f1-b103-d585d6410e11",
"author": "Walker Stevens",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVZ-pK78hEMOJXAKoKtjIrph9SAcxztYcBSKraA4JIVIDe4qZ5raw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place, easy access 👌 nice people 👍 would recommend to anyone.",
"date": "2023-02-09T21:10:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind remarks, John! We're so happy to hear we have your recommendation! Call us at 888-storage whenever you need us.",
"replyDate": "2023-07-10T00:40:56.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "f3a45934-6ec2-4685-829e-9eff94c128ea",
"author": "Tammy Ramsey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLIaFBCK8SYE_rSjiLhYxjSMiVPwz_5877zoYZT79UZv9rWeg=s64-c-rp-mo-br100",
"rating": 4,
"text": "Great facility, just a bit pricey. Very helpful and friendly staff. Easy to access sheds.",
"date": "2023-02-09T16:21:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent review, Tammy! We're happy we were able to provide a smooth rental experience. Let us know if you have questions at 888-storage.",
"replyDate": "2023-07-10T00:40:56.000Z",
"tags": [
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "6b9c2b32-27bb-4c7a-8537-398f0de80ecc",
"author": "Otto Ramsey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJIgf4UkkZCnFvVnQfMvwPXWpcfkCx2f9StRQnsUwWyIG-jEA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-02-09T15:09:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Otto, thank you so much for the great rating! Stop by our office or give us a call at (207) 558-1620 at any time if you need assistance or have any questions.",
"replyDate": "2023-07-10T00:40:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "182ec27b-2f7f-4231-ac5a-235d8ab6712d",
"author": "luke myers",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKNp-ITH69sjrub6HiqAr3culF4Q93u6qO2L7qnmfkqEmJ4dQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Suzanne was great to work with. She worked around my schedule to make this process seemless and easy.",
"date": "2023-02-08T18:59:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Luke. Thank you for the review. We're so glad Suzanne could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-10T00:40:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3b379143-7f69-44e5-bc0e-e93a74cb2a5b",
"author": "anne supenia",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLL17UqD-QE356gbVuq14LFp1lc7qlLfFjFgBTPVqfLvNcw2w=s64-c-rp-mo-br100",
"rating": 5,
"text": "very pleasant lady took care of my application for storing my car",
"date": "2023-01-27T12:29:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Anne! We're so happy to hear our manager was able to make your rental process hassle free! Give us a call at (207) 558-1620 if you need any future assistance.",
"replyDate": "2023-07-10T00:41:12.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "edc680ab-68eb-42b9-af6d-1eb0e9b7987c",
"author": "Jeff Leatham",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLCcj9DYE4WxUJtx-St4ApryVllPnN76dztRKaznEFmKJIDlA=s64-c-rp-mo-br100",
"rating": 5,
"text": "2 nd time renting from this guys cause the first experience was frickin great!!!!!! Was awesome to speak with Suzanne at the wells maine branch and book a unit ...being in such a hurry I moved my items n to he wrong unit ( supposed to be next one over ) didn't realize til after I was locked n gone...called back and explained my error and she diligently worked on fixing my error ....grateful nonetheless....\nThanks guys!!",
"date": "2023-01-23T15:22:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Jeff, we are happy to hear you are enjoying your storage unit! Thank you for the positive review and for choosing Extra Space Storage for your storage needs. Please reach out to our office at (207) 558-1620 if you need anything.",
"replyDate": "2023-07-10T00:41:12.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "c27f1582-f444-45db-9d2c-4d4d227c92d7",
"author": "Steven Wengland",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVMcI2920fztgmY1ItTbblPP0JXe9nFMGzWCVufZ3rA1pOYRPsF=s64-c-rp-mo-br100",
"rating": 5,
"text": "Incredibly pleasant and helpful staff. Wonderful service.",
"date": "2023-01-18T21:50:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Steven. We're glad our team was pleasant and helpful! Our team is here to serve you, so give us a call at (207) 558-1620 if you need any future assistance.
",
"replyDate": "2023-07-10T00:41:12.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b04ca671-0982-4ec3-a835-18418e8177f3",
"author": "Edward Rosario",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKaODXheJHCYJCJxWcntNGNJH7PyDzXtZJygs8IRq94APDD9A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Location is very convenient right out of the Turnpike. There's an adjacent park & ride, and a transportation center. Kennebunk Service Plaza is 10 minutes driving north. Car access from open outdoor space allows for direct drive up to conveniently load/unload into the storage location. Security cameras are available throughout the storage area. Access available 7 days/wk with gate control (code) at main entrance. Office is available during normal work hours. Attendant was very nice and helpful. This was first time for me renting and happy for my selection. Aside from rental fee, a one-time admin fee plus monthly insurance was required. Monthly rental price was best found in the internet.",
"date": "2023-01-15T03:57:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Edward, thank you so much for your kind words. We know you have many options for storing your belongings and are committed to being the most convenient, secure, and professional storage solution in your neighborhood. Thanks for being a loyal customer! Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security while keeping our facilities clean and organized! Please stop by the office or contact us at 888-storage if you have any questions!
",
"replyDate": "2023-07-10T00:41:12.000Z",
"tags": [
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "50626076-4b41-4d3f-918f-bb017f587dc4",
"author": "Jeff Macedo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLXNMog7ZFVDuD1kAhGaBMmJS6xbG9zefIYNqCaXwjfQbK_Hw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very friendly staff and clean units",
"date": "2023-01-14T17:09:56.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "485ec0f7-5c19-40fc-bcea-5a315c52c108",
"author": "Peter Sage",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI0ERucMXB03elafPcw-sC-QMA9ynbEkFmJIZynN604JE9QAg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Quick and easy. Thanks",
"date": "2023-01-11T21:36:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Peter! We're happy we were able to provide a smooth rental experience. Let us know if you have questions at 888-storage.",
"replyDate": "2023-07-10T00:41:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b4f69d22-f941-49e1-a4ff-b6c407b9730a",
"author": "Marcia Zarecki",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUU6jus_DyaVNJOUHeW0x1xSTLaMoF62KUPOc7NkvaBiLLqjnGY=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Suzanne was very helpful as I changed the primary on my storage unit. She walked me thru the process l, all went well. Thanks",
"date": "2023-01-05T18:12:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Marcia, thank you for your review. We're glad Suzanne was very helpful and walked you thru the process. Please stop by the office or contact us at 888-storage if you have any questions!
",
"replyDate": "2023-07-10T00:41:12.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d3416c3e-5533-4744-aff8-25fd62dc1f2e",
"author": "Brandon Ascher",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUG-t3T2myTzeiNjDba_6ymoaZR_IYTJe9UNGXIW_7lD34DsKU=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "So far so good!",
"date": "2023-01-03T21:06:35.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "a81578d1-faf4-4c63-8d24-892282b23d60",
"author": "Nicole Warren",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKjKsmeY5On3zkRWA5pbOt9EOnsvdLzl_pinXI59EzukxB1NA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I came to Extra space to pick a large entertainment center up from someone. The employee (owner?) was very kind and helpful! We were having a hard time because the piece was very large and Extra space went out of their way to make sure we had the right supplies (bubble wrap) and accommodations (letting us use the bathroom 😊). I don’t live in the area so most likely won’t use Extra space services but I would definitely recommend them. They’re accommodating, clean, and keep a good eye on the units which as a renter I’m sure is nice to know.",
"date": "2023-01-01T14:12:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Nicole. Thank you for the fantastic review. We are glad to hear that our manager was so kind and helpful! We appreciate you taking the time to share your feedback with our team! If you ever do need to find storage in your area, we'd love to have you and are available anytime at 888-storage!",
"replyDate": "2023-07-10T00:41:12.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "4f5705c8-69fe-489a-a66d-658a1ba5cfc3",
"author": "Kristi Maxwell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJp8kYIauHpSuAUpoC2KfIR2Z6UZcLLJU_Q33xpQeScqkO8pw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Suzanne and her colleague were professional, efficient and so helpful to our family this week as we needed to clean out our unit and move to a smaller space. Highly recommended this business if you need storage in the area!",
"date": "2022-12-30T18:02:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Kristi. We're glad Suzanne and the team were professional, efficient, and able to help! Our team is here to serve you, so give us a call at (207) 558-1620 if you need any future assistance.
",
"replyDate": "2023-07-10T00:41:12.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "ef42377d-6bd4-48f7-9cd4-51b512c17a0d",
"author": "Christopher Clarino",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW-9NGB9k36Ehh0eFsa7TvWrpHHhn1ICadqSAStpX_2UW0wgFKq=s64-c-rp-mo-br100",
"rating": 5,
"text": "The online customer service member and Suzanne made the whole process of renting, my first time renting a unit, very easy and fast.",
"date": "2022-12-29T18:45:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent review, Christopher! We're happy Suzanne was able to provide a smooth rental experience. Call us at 888-storage whenever you need us.",
"replyDate": "2023-07-10T00:41:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2a6298ea-a600-459b-bab2-0621a48e6c4d",
"author": "Mike Wood",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKioUd4DOG3w62lQqAHW_3NJ1Kuf4M-RnPaQboWxHHAbFaO6w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-12-29T16:47:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to leave a rating, Mike! Your feedback means a lot to our team.",
"replyDate": "2023-07-10T00:41:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e1f6ca06-55e7-45c3-8124-2954bc596a3b",
"author": "Kaity Burkhart",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJciVpK7y1U6eS5JcVgC3LllkxYcTMjjnR-im1UOwuzYgQ0lg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fantastic and easy process. Whether you're calling, booking online, or working with someone in person -- this process was so easy and the staff (in all booking ways) were willing to help and be personable but informative. I was a little nervous about getting a storage unit and the sizing that I needed but the gentleman on the phone was super knowledgeable about the size of the units and what he thought would fit. I really appreciated that!\n\nThe lady that I met on property was also very kind and gave me some relief too. She was easy going and made the process and directions very easy. She even informed me of an upcoming storm and the policies she had in place for that!\n\nGreat service and great experience.",
"date": "2022-12-29T00:25:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Kaity! We're happy we were able to provide a smooth rental experience. We're glad our team is willing to help and be personable but informative. We pride ourselves on having a knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! We are thrilled to hear your experience was great. Feel free to stop by the office if you need anything!
",
"replyDate": "2023-07-10T00:41:12.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "ea0cf7c8-2164-4b17-ad41-4d62bb55c466",
"author": "Franco",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXFgb9L1abXx3FzZnBn-HX_DgjUuiP4rDBtASc-DKi9KtfNyGBR=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience signing up. Suzanne was very kind and welcoming. Unit was very clean.",
"date": "2022-12-27T23:55:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Franco, thank you for your review! We're so happy to hear that your experience with Suzanne and the cleanliness of the facility has been positive! Let us know if you have questions at 888-storage.",
"replyDate": "2023-07-10T00:41:12.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "a992b7e5-f281-4da5-9dc8-1181d5a73f32",
"author": "Wayne Morris",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLxM3T0Ipnm8kYOxuShn-aVP0SPDUWw2OkOb8l4x6ISY0ia5w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-12-25T11:12:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Wayne! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (207) 558-1620 if you ever need anything.",
"replyDate": "2023-07-10T00:41:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "afd758eb-f335-493b-962b-810c1bce494d",
"author": "Lorraine Montalto",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLPMjehI6G9Xa9S5SFr9qvRP6hfOPdF2cdn3eAtZT6DGQLpFQ=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2022-12-19T21:06:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to leave a rating, Lorraine! We are grateful to have you as a customer! ",
"replyDate": "2023-07-10T00:41:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1e2abb0b-8c81-4e65-b950-7fe54257cc4f",
"author": "Jeramia Schriner",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIS3RJB3t2ujmFSFPOx0n5686omuAg9UFKsh9VCABN98fxofg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful",
"date": "2022-12-16T20:33:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Jeramia, we are happy to hear you are enjoying your storage unit! Thank you for the positive review and for choosing Extra Space Storage for your storage needs. Please reach out to our office at (207) 558-1620 if you need anything.",
"replyDate": "2023-07-10T00:41:12.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8e7e54a8-79ba-4c91-ad44-5a119bb54cda",
"author": "Craig F Merrow II",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWGJaj_akEy0EeKg6oB3KDx3Ap3fj_0TzB6BkVUPycrLc1rOBQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I recently set up a rental through the website. The online process was straight forward and not terribly time intensive. The storage unit was ready before I even arrived at the facility. I was greeted by a friendly staff member who took the time to answer my questions and help me finalize a few details. She was also very accommodating of a self-imposed mishap involving locked car doors.",
"date": "2022-12-15T02:10:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Craig! We're happy we were able to provide a smooth rental experience. We're glad our employee was friendly, took the time to answer your questions, and helped you finalize a few details. Please stop by the office or contact us at 888-storage if you have any questions! ",
"replyDate": "2023-07-10T00:41:12.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "1443022c-aee5-46d3-acb2-244f68a5820e",
"author": "george hamilton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV5bXcSqwIrvxra7lVcIdkJ6XqRXnUO6DriIZytk0kMoBaLfJRk=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Really great help for my rv",
"date": "2022-12-12T22:02:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, George. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-07-10T00:41:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2077f266-c00c-4302-a614-79a76c9b114c",
"author": "Erica Roberts",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKpGzTwIR8aaPS417Dxf3ko8zLsiQg5JYGuEaDbsY4RNBaTOg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing service so far! Highly recommend! Staff has been very nice and helpful!",
"date": "2022-11-19T18:30:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Erica, Thank you for taking the time to leave your review! We pride ourselves on having a friendly, helpful staff, so we are thrilled to hear that you had such a positive experience renting with us! Please stop by the office or reach out to us at 888-storage if you have any questions.
",
"replyDate": "2023-07-10T00:41:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "790da0e0-c0e1-4801-a247-e022766ede5c",
"author": "Michael Waller",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUuoCegtuI5Gm4OcCPQtCV06sCLNRuslLLt4CrB8sofLe-_LAZH=s64-c-rp-mo-br100",
"rating": 5,
"text": "Reservations are very easy. Suzanne in Wells is super helpful. Great place to store your stuff!",
"date": "2022-11-17T00:16:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Michael, thank you for your review. We're glad Suzanne was able to help! We're committed to being your go-to stop for all your local storage needs! Stop by our office if you need anything in the future!
",
"replyDate": "2023-07-10T00:41:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0ec0f0ed-f5ac-4024-87f0-ca1cc642ea21",
"author": "Heidi Lynn",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWxnHfil5Vb5X7bBV92njeKDwi86He00NdRsdZR388ztZ0Zt0cK=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-11-14T22:35:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Heidi, thank you for your positive rating! Please stop by our office or call us at (207) 558-1620 if you have any questions.",
"replyDate": "2023-07-10T00:41:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "152d4e6a-ea3a-4eed-9d2d-b4b609444c7a",
"author": "kimberly cunningham",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJKZJXG423ZZ7QGqlILzj8qrL-XKYpz1YDVTqXNJ-EXgfdkAQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "A great experience! They were very responsive and helpful.",
"date": "2022-11-13T06:39:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Kimberly. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-07-10T00:41:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8b00a941-c98d-4c65-8c84-2686757d2d45",
"author": "Julie Bean",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWegBHVKYQusX-lt8uXSqerKwPGS3dy3NrhNWDQWZ-6oNmKORH9=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Cool best place ever",
"date": "2022-11-10T14:53:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Julie! We love to hear that our customers are happy with Extra Space. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2023-07-10T00:41:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0c659eac-5777-429c-9929-359e6b017385",
"author": "Guy Phillips",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK6VjmZsBgdXxQ62gmoWFHwFe8w798MYa2jCTL1BUxeJZ3ZpQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service! Very polite, knowledgeable, helpful! Thank you Suzanne!",
"date": "2022-10-23T11:47:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Guy. It's great to know Suzanne was helpful, knowledgeable, and polite. Our team is here to serve you, so give us a call at (207) 558-1620 if you need any future assistance.
",
"replyDate": "2023-07-10T00:41:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d12b9636-6862-4f7e-9583-654219f7eb4e",
"author": "Jim Heenan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL7SJdFHWNF0Uf_hQ89zcJFnDkixQLeZs8HGJb-jFCjUrkUig=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-10-21T18:06:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Jim! Don't hesitate to reach out if you need anything!",
"replyDate": "2023-07-10T00:41:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f95145c7-c0cc-474a-a1bd-69f9c96afac4",
"author": "Paul Hoffman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIyYkbp4HNrPtLm9JDG2xflgJRXC495V9fYSop3SD9SJj3dAA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Suzanne was great. Easy & helpful. I recommend them highly!",
"date": "2022-10-21T17:58:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Paul! We're happy to hear Suzanne was great! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (207) 558-1620 if you need anything.
",
"replyDate": "2023-07-10T00:41:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "17620c24-dbdc-4430-b373-84c903ffcc81",
"author": "scott wilcox",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU2gRMIR1fVLBMQ-2A5mMAF4UbrAPMmzmJMn11PTAbWBw6QbE4=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-10-20T15:29:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Scott! We're happy you trust Extra Space Storage for your storage needs.",
"replyDate": "2023-07-10T00:41:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "153dd9d9-538e-4f10-8010-9b3693299106",
"author": "Paul Braney",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIkoXBtuoEj7YT_OjK18wGTL_e9dPYUxknxwYSzqR2WDX9xgQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I was able to upgrade my unit fairly quickly.",
"date": "2022-10-16T23:59:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Paul. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-07-10T00:41:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c06d855e-1721-4ca1-9bc3-8e949db86e94",
"author": "Bernice German",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWL5uFZjlr_E4NiqudPVthwnXW9A4y_-olIN8hZ5Md8rLi3KCY=s64-c-rp-mo-br100",
"rating": 5,
"text": "The site is convenient. What makes this facility so wonderful is the staff. I have dealt with probably four staff members and they are uniformly such nice and helpful people.",
"date": "2022-10-12T19:53:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Bernice! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. We're glad our team was nice and helpful. As always stop by the office or call us at 888-storage if you need anything.",
"replyDate": "2023-07-10T00:41:41.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "ea6b34a5-2148-4219-bd7c-a9b824b8cb93",
"author": "Diane Whiteside-Peck",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLV9oedjPZaxVsTw0pFjl1gjTf95xSOmBJD2dCUAdYM4BpBTg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I found the woman working the front desk very helpful, and she offered answers. At all times, she was truly interested in hearing the details of my requests and in finding the best solution. Highly recommend Extra Space Storage in Wells.",
"date": "2022-10-06T13:59:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Diane! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (207) 558-1620 if you need anything.",
"replyDate": "2023-07-10T00:41:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "90121fe9-2c7e-44a2-85ad-8fedaf48190b",
"author": "Jonathan Farrand",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXkPIv0glHK1Pa7pdM6FvDaa9CrBCJgvb1FUaHGCXj0BIOBnNA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Helped me get the storage unit I needed. In person business was much better than calling the phone number to the satellite offices to reserve a unit.",
"date": "2022-09-29T00:46:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Jonathan. We're glad our team in Wells was able to help with your rental process! Our team is here to serve you, so give us a call at (207) 558-1620 if you need any future assistance.",
"replyDate": "2023-07-10T00:41:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ce65740e-e374-4b24-9fbc-8ab4f72571bf",
"author": "Steven Merrill",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV-QCsfRBCfuRbHrwKj-ER5AAGJQCvUkY3QjWYY5m5FrbgBog6i=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "great place. I was late on my payments from being in the hospital and they worked with me the best they could greatly appreciated always friendly staff also",
"date": "2022-09-22T19:16:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Steven. Thank you so much for the positive review, it means a lot to our team! If you have any questions feel free to stop by or give us a call at (207) 558-1620.",
"replyDate": "2023-07-10T00:41:41.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "cb7e3223-bf22-4183-97cc-fb850847fdf1",
"author": "Drsteagle8",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVuqsZdtXY2Wu0xN1Z0Ukyg66pzIK4MMwCNg_d6BYGmIhgjVVU0IA=s64-c-rp-mo-br100",
"rating": 5,
"text": "The employees were so friendly. They were very knowledgeable of what was required and of answering my questions.\nI would recommend this location to fulfill your storage requirements.",
"date": "2022-09-16T18:05:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Drsteagle8. It's wonderful to know our team was friendly and knowledgeable to work with! Your recommendation means so much to us! Our team is here to serve you, so give us a call at (207) 558-1620 if you need any future assistance.",
"replyDate": "2023-07-10T00:41:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "611c3822-d4d0-441a-845b-dae5f17aad58",
"author": "Carson Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVD9L9VGCvgtY6EWGvmIdVP7ncZcaMmGEuee2A123goxe8H3BJc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great rental service",
"date": "2022-09-16T14:53:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Carson! We're committed to providing excellent customer service. If there is anything we can do for you, please let us know at 888-storage.",
"replyDate": "2023-07-10T00:41:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bc5575e5-6fb6-4238-a628-f9b48a08635e",
"author": "Michael Goodman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIBaIwh5atcpcIvMnj_PKsTgls0rPehukoA15vRUzVDPBdvxg=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is our 2nd season renting and they are amazing. The staff is is so friendly and helpful. The grounds are clean as well as in side. I highly recommend them for all your storage needs.!",
"date": "2022-09-16T13:52:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind remarks, Michael! We're so happy to hear we have your recommendation! As always, we are here to help at 888-storage whenever you need us.",
"replyDate": "2023-07-10T00:41:41.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "dcfc62ee-c5ee-418a-a6e5-4d3077efa317",
"author": "Tim Perkins",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKiIsEdNmOsr0e6TVHZsiNQdZOKXbF19tD7iVIC8G22-YMxhQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-09-10T12:29:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the great rating, Tim! We're happy we could meet your self-storage needs.",
"replyDate": "2023-07-10T00:41:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3cd0172d-1c40-47d6-829d-b16f0c228fe9",
"author": "Steve Padulsky",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKUe5eqIpL7GbwDqZli0cWlvG5D8Y3OeDzerDedh7FJ656SrQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Everything has been great so far!",
"date": "2022-09-08T18:40:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Steve. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office or give us a call if there is anything else we can do for you!",
"replyDate": "2023-07-10T00:41:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f7a9ebe0-c176-4a1a-8a1c-f5dbaac4b955",
"author": "Jose Bacallao",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWbFDJ00S9SboozOrwEslIzeusZWvGBmxy0IYbm0Xj8Nebodjp6vw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Staff the are very professional the trying very hard to give u a great service",
"date": "2022-09-07T16:08:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jose!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (207) 558-1620 or stop by the facility!",
"replyDate": "2022-07-10T00:41:53.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3ca360de-fc85-42c1-92f8-d406121a5dcf",
"author": "Anthony Curran",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXXsfUPupec3DC1k_A_h7TB4OswOSx_aztH45-p1XuegmeyYzTR=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fast, friendly service. Stevie was very knowledgeable and has excellent customer service skills.",
"date": "2022-09-01T21:25:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Anthony, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Stevie! Stop by our office or give us a call at 888-786-7243 at any time if you need assistance or have any questions.",
"replyDate": "2023-07-10T00:41:53.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f94818a4-6f67-40a6-9a4f-838671a6dd7b",
"author": "Chris Lossie",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLuAYCtriS7pSpv2DyYDAg81vTbh7WoRjWku37i3gdbd58g-A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Always clean and temperature controlled well. Only moving to an Extra Storage place closer to me.",
"date": "2022-08-29T20:53:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Chris, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! As always, we are here to help at 888-storage whenever you need us.",
"replyDate": "2023-07-10T00:41:53.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "088f5658-99e8-4697-ae5f-89b6c8312e15",
"author": "Gene LeClerc",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJpm9DU11wIJN_nBARYb6v_7xjUAmyq1X9mUkoQAfKBDDt9FA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Space has easy access for a moving van from the Interstate. We have been helped by Suzanne for temporary storage of small items before our move - she is exceptionally efficient and friendly and the space is clean, dry, and well-cared for. Now we're planning on another large space for our household goods. Dealing with Extra Space Storage is removing one more challenge from the difficulties of a long-distance relocation.",
"date": "2022-08-29T15:05:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Gene, thank you for your review. We're glad Suzanne is exceptionally efficient and friendly. We prioritize providing clean and well-maintained facilities and are so glad to hear your experience reflects that. Stop by our office if you need assistance or have any questions.",
"replyDate": "2023-07-10T00:41:53.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "abb42b1e-a8a4-4a9e-91fb-fb713a171a61",
"author": "Amy Guerrette",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWbL-gfql3R-Lq42e8Vp94hso7byEmvFQJk1MuwEzYADFpffbF5=s64-c-rp-mo-br100",
"rating": 5,
"text": "We had to pick a storage unit within a short window of time and I’m so happy we chose this one! The staff has been super friendly and helpful. Stevie was able to help us transfer our current unit to another one within close proximity. The area is always clean and well maintained which makes it way to go in and out often. I will highly recommend this place to others!",
"date": "2022-08-26T14:47:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Amy! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled to hear your experience with Stevie reflects that! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (207) 558-1620 if you need anything.",
"replyDate": "2023-07-10T00:41:53.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "23fe11e1-cd55-43af-bcdb-092ef383a08b",
"author": "Wendy Huber",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVYQv1RcHrlcg5OVi_-xv-O9Y6uNPUrbb-Kz6m7wOP4XnYE7v8F1A=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Just set up storage for my mutiple vehicles and boxes. Stevie made it so easy. She really helped me get the right storage solution at the best deal. They also gave super affordable insurance so I didn't have to make another call to my insurance company. Stellar customer service. Thanks Stevie!",
"date": "2022-08-18T21:10:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Wendy! We're so happy to hear Stevie was able to make your rental process easy! We really appreciate your business and are here to help if you need anything. Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions.",
"replyDate": "2023-07-10T00:41:53.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "13007c0f-9f29-42e7-a1de-d2b6f534a259",
"author": "Kelly Jewell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXEeZlV8aA8tW1biafXDV82imlxbD_qWOsw5KE4O2Nd8yFj0oBc6Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fantastically easy to set up, clean and safe. Excellent service.",
"date": "2022-08-11T12:50:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Kelly! We work hard to keep our facilities safe and clean for our customers. Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions.",
"replyDate": "2023-07-10T00:41:53.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "7f611f17-7c91-4461-98a0-e5c8daf1e533",
"author": "Pinkal Patel",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIPr2Ut2P8MvlBoixDNwTZnBhCQiKAfdH8ZflWWW61LHUMAbA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra Space storage was excellent, they moved our move out date multiple times with no extra fee added for their inconvenience, and they made their storage perfectly accessible during the whole day, our customer service rep was very nice and helped us out with many of our issues. Overall a great experience and would highly recommend. 👍👍👍",
"date": "2022-08-08T14:32:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Pinkal, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! We're always here to help at 888-storage or customerservice@extraspace.com if you have any questions or need assistance with your rental.",
"replyDate": "2023-07-10T00:41:53.000Z",
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "f7f826aa-e768-4515-ab5e-b285245d4840",
"author": "Jannette Paisley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVD1HMZhHL6Ahij5NNq_BD5kyg6xhtatdFexCk5ISdvliIstMReXg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I had to transfer storage units today and they were very helpful and friendly making a stressful day easier :)",
"date": "2022-08-04T12:21:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Jannette ! Thanks for the positive review, it means a lot to our team. Please call (207) 558-1620 if you have any questions about your rental.",
"replyDate": "2023-07-10T00:41:53.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "362de305-fb7d-487b-8119-9ed05d6168bc",
"author": "jennifer bourre",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKhLdcdgZFkPDNqYVQfOvxfUHcZ8Ryw1xLcRoMTTL_HnxpYmaU=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "",
"date": "2022-08-02T22:06:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Jennifer. Call us at (207) 558-1620 if you have any questions or need assistance with your rental!",
"replyDate": "2023-07-10T00:41:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ef84935b-3900-4b3f-a003-63645c67ba44",
"author": "Ethel Snyder",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLH76RvSYS3pVkd8hFYw_rkUlxaXTNHp6qKxDXNsddkjnQ2rQ=s64-c-rp-mo-br100",
"rating": 4,
"text": "I have always been happy with this storage facility. However, The prices keep going up and, being on a fixed income, I could no longer afford it. I asked about a Senior discount which they do offer and I explained that I still couldn't afford the cost. They were able to help me out. Suzanne was great",
"date": "2022-08-01T19:43:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're sorry to hear this, Ethel Snyder. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. We think Suzanne is great too! As always, give us a call at 888-storage if you need anything.",
"replyDate": "2023-07-10T00:41:53.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "d3c951f7-d2d2-4c63-a0dc-48353935d1e4",
"author": "Jodi Young",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVbjyCtJXlSbDnM7iZwCxl4rMb3SguGcwftkiZQjX4CkRRtsATbRg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Staff was super nice!!",
"date": "2022-08-01T16:14:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the great rating, Jodi. We're glad our team was super nice to work with! Our team is here to serve you, so give us a call at (207) 558-1620 if you need any future assistance.",
"replyDate": "2023-07-10T00:41:53.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ae3c9f34-9834-45e2-8207-fc1cf29b7adf",
"author": "stephanie lafavor",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKGqgsFHcxmmqfW9AL9mOASgtptVarrkmJ5IA4_wdb1Yh3SOA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great storage facility! Conveniet location and friendly staff. The manager was very nice and helpful.",
"date": "2022-07-29T02:39:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Stephanie!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (207) 558-1620 or stop by the facility!",
"replyDate": "2023-07-10T00:41:53.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d3a3308e-25f2-42fa-9b08-bdc7fd5ad8e6",
"author": "zachary obermeier",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV5EiYztm3Zks_VN2nbHk9odWsR6TyUpln3trdGC5Q4MTx9zA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great facility, wonderful staff!",
"date": "2022-07-28T14:29:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Zachary ! Thanks for the positive review, it means a lot to our team. Please call (207) 558-1620 if you have any questions about your rental.",
"replyDate": "2023-07-10T00:41:53.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c10f35c9-85d5-4c7a-a814-3a724187a9d8",
"author": "Not Me",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKR6QolGulDgpqyB2010gjl9sMd76RlmMmo3nOwFSZpTXN_Tg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-07-27T18:59:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Joe! We're happy you trust Extra Space Storage for your storage needs.",
"replyDate": "2023-07-10T00:41:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0408d407-42a3-40a8-8667-3d63b1bf6f85",
"author": "Denise Moser",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWjSNHHGordg-VagFan0szooyNtRyH0_B3Ji9VQIEh5R2QXoVd_OQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Experience was friendly and professional. They were extremely helpful in getting me the best option possible. Highly recommend",
"date": "2022-07-27T16:45:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind remarks, Denise! We're so happy to hear we have your recommendation! Let us know if we can do anything else to help at 888-storage.",
"replyDate": "2023-07-10T00:41:53.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1b1bbc50-a249-44ef-a18e-23c5e8cbd8ca",
"author": "Richard Fragala",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUjX7IpEVoAVBShLexkAkW89Ix2OlkYzUEckd9FmtZjEEm50VL1=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-07-24T02:14:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Richard, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2023-07-10T00:41:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "85926c14-08b5-42b4-8c90-fa52b7e06994",
"author": "David Shultz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJexrhFkt88GiJc5VVA5kr3130jkN6_DyyLu2rtnCuXJVvqTg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Staff at Extra Space in Wells, Maine have been very helpful, friendly and professional. They run a good facility.",
"date": "2022-07-14T19:18:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, David. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-07-10T00:41:53.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "094b5822-b00a-4cb6-95ea-63963f3b0d5c",
"author": "Katie McCormick",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUw2TxqvQhdzV669keJ_EefdWEEHaPvBFNbIaZ3fHvdeDRjh90j1w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly staff!",
"date": "2022-07-14T13:51:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Katie! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If there is anything we can do for you, please let us know at 888-storage.",
"replyDate": "2023-07-10T00:41:58.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ae428804-8e58-4301-9bd2-7f81f8d3cbef",
"author": "Joel Roban",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWQTpPknBfZz3DBf5H0F32s-ZlBhLW-i5GySl9BSMTyjmo1WjVI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very professional. Great place to store my items safely.",
"date": "2022-07-09T02:02:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the great review, Joel. We're glad our team was professional and that you feel good storing with us! Our team is here to serve you, so give us a call at (207) 558-1620 if you need any future assistance.",
"replyDate": "2022-07-10T00:41:58.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "191c4d58-746d-4841-bf36-a1ae1030b74b",
"author": "Michelle Terlizzi Louanis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWS6mSD1psRAuFI0PMWjR_0CkIaLydjv5gSxJgaMAjdtvg6VL-B=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean the ladies in the office are very helpful easy access to storage",
"date": "2022-07-08T21:54:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Michelle Terlizzi! Providing renters with clean facilities and helpful staff is our top priority. We're glad we were able to meet your storage needs. Our team is here to serve you, so give us a call at 888-storage if you need any future assistance.",
"replyDate": "2022-07-10T00:41:58.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "c0edd36d-0bdb-4e30-bb88-b9ed5ca201bc",
"author": "Jessica Cadle",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWR1geKrwE31qd7piZaIDtYRsVZAFtIxK4uBBysQ0_NAKdjpERi=s64-c-rp-mo-br100",
"rating": 5,
"text": "very informative and helpful!",
"date": "2022-07-08T21:16:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jessica, Thank you for taking the time to leave your review! We pride ourselves on having a helpful, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Please give us a call at 888-storage if anything comes up!",
"replyDate": "2022-07-10T00:41:58.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "212fcef9-d46a-468a-8316-d66b01d22e43",
"author": "Milo H",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIVx6OETU_uyw11AAdrgntqSPgCLdQGrBZeKsQJh4V4A2PbuQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "A wonderful storage place! Of all the places i've used, this is the most friendly and helpful of them all. Highly recommend :)",
"date": "2022-07-08T19:03:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind review, Milo. We're glad our team was friendly and able to help! Our team is here to serve you, so give us a call at (207) 558-1620 if you need any future assistance.",
"replyDate": "2022-07-10T00:41:58.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b2632473-42ea-4ec8-b48b-af13eb97e8bf",
"author": "Diane Kaminski",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLRyuibTCqrxm6rLxk6T42Y99uUIRA8U96rNOYAFsr7X8D2bw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Dealt with suzanne what a blessing she is! My wife and I are both in our 80s and she was able to help us tremendously with our rent and unit. She was so helpful in all aspects. Highly recommend wells extra space and Suzanne. Thank you so much!!!",
"date": "2022-07-07T18:48:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Diane. We're glad Suzanne was able to help with your storage needs! Our team is here to serve you, so give us a call at (207) 558-1620 if you need any future assistance.",
"replyDate": "2022-07-10T00:41:58.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "c99a837c-7adf-4879-82a3-b1c25d31ea58",
"author": "129lst",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLmFx5aQo5PzA7SBJSFKN_SgNGpNuqFUPj7zqt2u7NvNcOFow=s64-c-rp-mo-br100",
"rating": 5,
"text": "Can’t say enough about Suzanne and Stevie at Extra Space! I was having a problem storing my boat. Suzanne really came through for me! She was courteous, professional, and very helpful. In no time at all I had a safe and secure spot to store my boat! Thanks Girls!",
"date": "2022-07-02T15:58:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, 129lst! We pride ourselves on having a friendly, accommodating staff and are so happy Suzanne and Stevie were able to assist you! Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.",
"replyDate": "2022-07-10T00:41:58.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "7520c86a-9a4c-4ff0-be69-ca4f841a2183",
"author": "Steve Martin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIL16AhJJ7bEuikyALniy3GJK5JRzqUKPrBDKpxPXlY7vfSiA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent and friendly service! Moved from one unit to another and it was seamless. A good, clean and accessible facility!",
"date": "2022-06-30T14:45:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Steve! We're committed to providing excellent customer service and a clean and accessible facility! As always, give us a call at 888-storage if you need anything.",
"replyDate": "2022-07-10T00:41:58.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "0e400f47-726a-44cd-8a00-dcf856be056d",
"author": "Paula Canessa",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJor0Z1pVlGDX_pfQcNzJtoTRMrS3LJHwdyCF0bw-7LmCC_ow=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-06-27T17:10:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Paula. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-10T00:41:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "61ef1a69-ba22-4b4b-8492-bb315aadb2d3",
"author": "Taylor Asenjo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWSl9ebQ-sOWSOM2KyApbhi020h1Pxa8DZTg4AsAE7nc2e-uqk6=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-06-24T21:59:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Taylor! We are grateful for customers like you.",
"replyDate": "2022-07-10T00:41:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2c8e2c68-7da1-46f2-9679-233e32adbb9a",
"author": "Dana Beauvais",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIsPUPez2pRIKyrB0OZpqbuoXdxIAEIsdv2cSR1XVuGKnfKww=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-06-24T20:07:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Dana. Call us at (207) 558-1620 if you have any questions or need assistance with your rental!",
"replyDate": "2022-07-10T00:41:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c3eb2452-280f-4c16-9427-1a871fb2882d",
"author": "Don Cyr",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU4SLHBzGhGzuAOe58i9-Mlw6PHuzOlkZ54cR5MlbKl8xAC6eMN=s64-c-rp-mo-br100",
"rating": 5,
"text": "The whole sign up process took 5 minutes. A great experience",
"date": "2022-06-22T20:16:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Don! We're happy we were able to provide a smooth rental experience. Let us know if we can do anything else to help at 888-storage.",
"replyDate": "2022-07-10T00:41:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "290db281-7232-4297-8916-4713b685ee95",
"author": "William Green",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLSoCdRUVeS9Vpyu7IyGgqk_OEL5Dj5XZP6xcIXPwrBGO85Vg=s64-c-rp-mo-br100",
"rating": 5,
"text": "My wife and I Rented a space for our RV . All of our questions were answered quickly and professionally. A great experience",
"date": "2022-06-09T21:01:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi William, thanks so much for your review! We are thrilled to hear your experience was great. Please stop by the office or give us a call at 888-STORAGE.",
"replyDate": "2022-07-10T00:41:58.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e1e1f214-eafa-43a4-9c17-5c775de30e41",
"author": "Taylor Maffett",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWlwWVvq_9TuciODHewmPaYjd-zp7ZDQVs3IB3t05oh3iDjKQ4=s64-c-rp-mo-br100",
"rating": 4,
"text": "We had wonderful customer service. Every time we called, the office was very helpful and efficient. Only downside to our experience was that our storage unit (temperature controlled, indoor unit) seemed to be infested with mice. All of our cardboard boxes came out with mouse droppings inside. We had only had things in storage for about 6 months. I understand this was partially my fault but I recommend anyone storing things here to use all plastic containers that can be completely sealed! Despite this, it is a great facility and would use them again for future storage needs.",
"date": "2022-06-07T11:50:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Taylor, thank you so much for the review. It's good to know our staff provided wonderful customer service. We're sorry to hear about your experience. All of our facilities are treated for pests and rodents on a regular basis with Ecolab, our dedicated pest control experts. If you have questions about this, we're here to help and can be reached at 888-storage.",
"replyDate": "2022-07-10T00:41:58.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c7057f35-ceaf-4667-a1d1-352fd70bc1db",
"author": "Pamela Menter",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKVNqqDgDQZP_2oIY2-fmwKoE2SQxsj19DYkIEsD7myCKhFIQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer service..Suzanne is by far the best ...would hire her for my business if I could! Thank you extra space!",
"date": "2022-06-02T17:33:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Pamela! We are glad you had an excellent experience with Suzanne. Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2022-07-10T00:41:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7cb73266-d0b9-4069-af5d-a087afe70def",
"author": "Thomas Tenhundfeld",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLdAwYoma2yrg_ibNYcZi7aJiCTJ0IdX7ji3Fi8KUEMj3RMYQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I've never had an easier experience getting a storage locker!!!! Super friendly",
"date": "2022-05-31T13:36:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Thomas, for the great rating. It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (207) 558-1620 if anything comes up!",
"replyDate": "2022-07-10T00:41:58.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "f51b4468-f556-422c-a055-4253acaffe1e",
"author": "Jon Lawrence",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWQ1_OqKqqouEtv9KfYwZt5Hmn_2vIX3Fxhz-17D8HbqKXpdZQP=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-26T23:59:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Jon! Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-10T00:41:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1c7d166c-3e51-4253-874d-6efe51405009",
"author": "Alex Permenter",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWMn_jxhNyI5R43kqEMfpA8XcyopAJcgCW8nL0E3TVL6GOtuyjfvw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-20T14:53:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Alex! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-07-10T00:41:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a2edb4ee-7878-49e0-9066-4c203e375310",
"author": "larry ryea",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLg0PU0xsaFiGTfpptpf-gkgh7q33yKblfTMs1BE1eKR4FGmA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Suzanne is Awesome to work with quick easy turn around for my needs",
"date": "2022-05-20T13:37:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Larry, for the great review! It's wonderful to hear you had a positive experience with us and that Suzane was awesome to work with. We want you to know that we are here to assist you with any further storage needs! Give us a call at (207) 558-1620 if anything comes up!",
"replyDate": "2022-07-10T00:41:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "76e419f6-64e0-48b4-bc51-d060961129ba",
"author": "Alaina Rakiey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIuFDFD1tsrnqbgKbjHVaK2hJTRU7vWDWSOvN3IyBFtb8auuA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Stevie was absolutely awesome!! Great personality and so efficient.",
"date": "2022-05-17T19:12:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Alaina. Thank you for the review. We're so glad Stevie could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2022-07-10T00:41:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "02e2d9cc-10a3-4f0e-9df7-abd89a8a52dc",
"author": "Maggie L",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXOCOgQyp6grjupHkF0jjK3L_kj2WAkgaB0Kf_pf5SK-v49ZCI=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-17T00:06:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating Maggie! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-07-10T00:42:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "aa3479fa-96be-4895-8800-85db127b57b3",
"author": "Wendy Fragala",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVm5LwOmXXHG1eWhc3kJaSbAs1yWCCczBRGggk77rCsGFS5WA-WMw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-12T00:03:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Wendy. We're glad we were able to assist you with your self-storage needs.",
"replyDate": "2022-07-10T00:42:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a77c6ca4-9bab-4a2b-8649-302470400aed",
"author": "Ellen Morley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIxyYvKzGJBjx_i8HQDyuvEAanhmRPKO6zO3gG6oDab8rzlIA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-10T15:13:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team works hard to keep our facility clean! Thanks for noticing!",
"replyDate": "2022-07-10T00:42:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "96838d86-bc1d-4821-a0cc-a8306bed1afb",
"author": "Pierre Fournier",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKQik_NXadWS4add5jSwdQxI68Egub5C2O9UiEs0U3WuWYOkg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Quick and good service",
"date": "2022-05-09T18:26:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Pierre! We're committed to providing excellent customer service. Please stop by the office or give us a call if there is anything else we can do for you!",
"replyDate": "2022-07-10T00:42:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "799f6b5b-428c-4e15-a4b8-533f0d5acd87",
"author": "Richard (Jay) Moore",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIB_4Q_1fzFgdTtcy_hXC7A6EwsW1xUz_7IirTsQxhffBLq-g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-07T17:06:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Richard (jay), thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything!",
"replyDate": "2022-07-10T00:42:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2ad55632-d78c-464f-845f-0a2b2128eef0",
"author": "Barbara LeClerc",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWXOEZxzaRJ_sew-VG01PnANpducQWEw1QL6NPSb2-v5UgeuA6S=s64-c-rp-mo-br100",
"rating": 5,
"text": "So far , so good. People on the phone were helpful and informative. We’ll see the facility in a couple weeks.",
"date": "2022-05-06T00:40:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Barbara ! Thanks for the positive review, it means a lot to our team. Please call (207) 558-1620 if you have any questions about your rental.",
"replyDate": "2022-07-10T00:42:06.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "caf706f4-1b17-4056-86c3-7961c3c2a054",
"author": "John Stivale",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJjWzYqfEw-I7KavhdrUdjWyHhZ24VC5iveNIDgR_jcBMZkvw=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2022-05-02T17:29:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to leave a rating, John. Please stop by the office if you need anything.",
"replyDate": "2022-07-10T00:42:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ca4c57b3-1375-4a5b-aef8-cbd73d72ea34",
"author": "George young",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWSRGlsm6IxHuvM3-B58i80JG8YzOUe1f-JXEQ9vUOlPmofJKnb8g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-26T19:57:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, George! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-07-10T00:42:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2d202f33-1832-44f4-a156-455f7136b9a9",
"author": "Kenneth Naugle",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJgGTgkdSecaMfQhAPJlZ8GMzbb1c0cCmFwjdHYbuAIr5Pdzw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-21T18:53:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Kenneth. We're glad we were able to assist you with your storage needs.",
"replyDate": "2022-07-10T00:42:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e7d52469-90c5-48d6-8892-a4a608cb3f90",
"author": "Angela Hood",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW8TudllFVYhK1g19CDMwWS9l55EOwwJOEro96UEv8mGK37pS7uXQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy, quick, excellent customer service from Stevie! She was very knowledgeable and friendly and set me up fast! Thank you!!",
"date": "2022-04-21T16:32:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Angela, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Stevie! Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T00:42:06.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fcc4bd07-c9bb-41cd-a1ee-fc25fc616175",
"author": "Barb Woodruff",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJn7B6_KybFqQy88A9YBP8TGhcRA0vNYO1FL-rmelvwfeVGu8UM=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Reaervation was very easy to accomplish. We have used this facility for a couple years. Very happy with services.",
"date": "2022-04-21T16:25:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Barb ! Thanks for the being a loyal customer, it means a lot to our team. Please call (207) 558-1620 if you have any questions about your rental.",
"replyDate": "2022-07-10T00:42:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bcc27152-8028-4963-af40-9ca88bc7c0e0",
"author": "Nicolas Bresinsky",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIjGrlJNKHeASX_5CAU7jMB4idL7MotmrvVKyQKXXx8nm2QKw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Stevie at Extra Space Storage made the process of reserving a storage space seamless and smooth! I really appreciated her patience in explaining all of my options to me, and she also took the time to answer all of my questions with kindness, thought, and care. In a day and age where more and more experiences are feeling less and less human, I’m pleased to report that it wasn’t at all the case here. Thank you, Stevie, and Extra Space Storage!",
"date": "2022-04-19T21:05:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Nicolas. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Stevie. Our team is dedicated to making sure your experience is great. Feel free to send us an email at customerservice@extraspace.com if you have any additional feedback in the future.",
"replyDate": "2022-07-10T00:42:06.000Z",
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "a52061cd-85fc-4e67-9cd0-f402693f736d",
"author": "Tim Lounsbury",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVqppuRRu7XfqHOw6wHL4oQwA2WL9Puc7C2RtzffgHWn85KRzjI=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-15T16:19:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Tim! We're so glad we were able to meet your storage needs.",
"replyDate": "2022-07-10T00:42:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "baf50db7-de12-489d-8fca-e2f60fc6f069",
"author": "Lacey Bell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLj9vUfgRibh9cQ89b0o3mAs7o8SLE0P7_4_pQJT8NNjovd1g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-07T00:46:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Lacey. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2022-07-10T00:42:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cca16951-7b94-4f60-983e-d0a894230d7e",
"author": "Jaley Mcgillicuddy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ9uBy-Qe3qpq4FIZFsOoylZ9cfD5MaF-H9-TC8sMqAqnGzkw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-05T21:04:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Jaley. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-10T00:42:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "75083570-30f3-4d08-9eb9-e9f8d6935fdd",
"author": "Holly Margeson Gamache",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWUa74ulqbt2Rh52piTvEv8NhoHx2-3pLp5FxsoXf9WML8EQuiIWQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Suzanne was helpful, listened to our needs and was able to offer us a decent solution to keep us on board as customers. I have also had excellent customer care prior to the recent change in ownership since we first became customers over 12 plus years. I am thankful to Suzanne for her overall professionalism.",
"date": "2022-04-05T01:01:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Holly Margeson. We're glad Suzanne was understanding and able to help you with your rate! Our team is here to serve you, so give us a call at (207) 558-1620 if you need any future assistance.",
"replyDate": "2022-07-10T00:42:06.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "56747d2f-5daf-4f70-a86c-ebc6eed2fe8c",
"author": "Steven Rosenblum",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI7c1gRHGHcAz-khOvSUPsqg959GnMwg-JIDblajfwt75C2mA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-02T20:35:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Steven! We are grateful for customers like you.",
"replyDate": "2022-07-10T00:42:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "aef4e5e1-44ff-49fb-aff8-bfc7f9fed721",
"author": "Erin Mansfield",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK92ybu_i59z4fa-oK6gmcPcZCA_GSX5bXEr7IfuzR4w9yEryM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Quick and easy.",
"date": "2022-04-02T18:15:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Erin! We are glad you found our rental process to be quick and easy! Don't hesitate to stop by the office or contact us at (207) 558-1620 if you need anything.",
"replyDate": "2022-07-10T00:42:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "47343505-775a-4cff-af7e-262508377639",
"author": "Laurie Vezina",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKKJRI06xfPRLK_SGmcVqXjNhyxPQNjMDFh3XpnXfamMnFtsw=s64-c-rp-mo-br100",
"rating": 5,
"text": "suzanne was helpfull and polite I hope to use you again sometime. thanks",
"date": "2022-03-31T19:10:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the great review, Laurie! We're glad Suzanne was helpful and polite. Please call us at (207) 558-1620 if you have any questions!",
"replyDate": "2022-07-10T00:42:06.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b05a6805-e190-4d00-abc5-ec09b4f3515f",
"author": "John Bristol",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLo1szEkfPX1LER-LSV2RxUtZ05Y6Dg7g4Irnsjt3X8xaNBBw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I loved the online process for reserving my unit. Everything was great and as advertised! Great location and staff!",
"date": "2022-03-23T02:44:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, John! We are so glad you had a positive experience with Extra Space. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T00:42:06.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "51c68a70-205d-42fa-bbbd-11b3f08f3f56",
"author": "Cheryl Austin (Personal)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVN_JeZD7cIykvemCjmA-HOi8hkNX1BDJVBGnlIuS__ot5ocqgI=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-22T09:47:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Cheryl! Thank you for being an Extra Space Storage customer.",
"replyDate": "2022-07-10T00:42:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "037ee439-a7a9-445d-9bda-df369fd1d10c",
"author": "Chris Baker",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWKGGI2Fz6T_i-THfTAVrnUjUVwZ7OXBV9vE8SQwX8uQJEsHLZ3EQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "The people at the facility were very helpful and were able to answer all my questions. I plan on moving forward with my rental.",
"date": "2022-03-02T19:19:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Chris! We are so glad you had a positive experience with Extra Space. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T00:42:46.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "df591153-0129-4606-842d-43298c6ff719",
"author": "Super Franky",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW_hJr7d0p9_gRkHvLdpVFhkxmKs-x5XVmAbBpUENZX5Pv0LlQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have a large family and I'm the head of the household and because of that we have a lot of stuff. But thanks to Jennifer and Suzanne it was super easy to find units that would fit all of my siblings things! Thanks to you both we will remain a happy Franky family!",
"date": "2022-02-23T15:47:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Super! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Jennifer and Suzanne were able to provide that for you! Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2022-07-10T00:42:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "df804909-828c-4ecf-9d14-3f77cf061c04",
"author": "Timothy Muir",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX0Npda6jFWsH9rASepH-E4BMX21u6Lpg_sPzA9AE8DHZZG7LN-=s64-c-rp-mo-br100",
"rating": 5,
"text": "These people are great to work with, they provide excellent facilities and over the last 2 years I have stored a 48’ OTR trailer with them and every time I have had to speak with anyone there they are consistently helpful and professional. Recently Suzanne helped me update my account and she too was very helpful and professional, thanks again!",
"date": "2022-02-12T20:24:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Timothy, thank you for your review. We're glad our team was helpful and professional. Feel free to contact us if you need anything at 888-STORAGE or stop by the office.",
"replyDate": "2022-07-10T00:42:46.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a8b24930-b1c2-444a-9148-241101374e0f",
"author": "Brad Emsley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocISSOnO6R8OvXjd37O8Xdlj8rpaFLT2npiXCMwdSEcClSakKA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-02-10T01:35:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Brad! We're so glad we were able to meet your storage needs.",
"replyDate": "2022-07-10T00:42:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fdcea410-55d3-45ef-a7be-a45bdf4e9132",
"author": "Derek Price",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUdyN0Wuop4QnLEC6NOhDeCWS-QgnTThxSi38Il582dI2yNdGQQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "We are going our second year at this Extra Space storage location. Suzanne is fantastic. Promptly answering the phone, addressing my issue and fixing the problem very quick. This customer service is fantastic!",
"date": "2022-02-09T21:26:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review. It means a lot to our team, Derek. We're thrilled you had a positive experience with Suzanne at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2022-07-10T00:42:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "aa9e0500-7fa2-4276-bdc9-51c39861ce15",
"author": "Kerry Casey",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXeNTf6YBrHtkIzFRiSgFWeViQCNgfMbyXkqkc41Psp3JKtpEKN=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jenifer Archer was so professional and kind. Thank you Jenifer",
"date": "2022-02-09T16:47:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the great review, Kerry! We're glad Jenifer was so professional and kind. Please call us at (207) 558-1620 if you have any questions!",
"replyDate": "2022-07-10T00:42:46.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "70ee7363-d3f3-4660-b168-53967d5d1716",
"author": "Valerie Seaton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJkEK81Pb9JAghOrZ4Bkh7AhK9SJ4J9jvMtPz6Qt-RvtSBDBw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-02-07T22:44:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Valerie, thank you for your positive rating! Please stop by our office or call us at (207) 558-1620 if you have any questions.",
"replyDate": "2022-07-10T00:42:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0d0b804d-db37-46c0-b61b-74dd64b39c13",
"author": "Siyuan Qian",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUg-l7_nfZjj1JrpXRclkcHYPCLPy192rvdsb-vg_yZDutgh2s=s64-c-rp-mo-br100",
"rating": 5,
"text": "The office staff Susan is warm and friendly with helpful service. Enjoy my communication with her, and she is very polite and knowledgeable about her job.",
"date": "2022-02-03T19:06:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Siyuan, thank you for your review. We're glad Susan is warm, friendly, and helpful. Give us a call at 888-STORAGE if there is anything, we can do to assist you.",
"replyDate": "2022-07-10T00:42:46.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b0c9b2e1-fc0e-4c2b-ab20-145f28c80f48",
"author": "Matthew Robinson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJxC2MmtHbBBPkmH55z4KRbY5UeT__bhjK2bVQwdAELTsDBoQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great and eazy experience.",
"date": "2022-02-03T18:14:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Matthew! We're happy we were able to provide a smooth rental experience. Feel free to contact us if you need anything at 888-STORAGE or stop by the office.",
"replyDate": "2022-07-10T00:42:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "60e79305-9948-4395-a35b-961792833dd1",
"author": "Maria",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVXa503dw1a4eAR2dcvkwVeoFZWzYMOwNLIE476dmimTchPWyFTFQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-02-03T16:45:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Bbdweston! Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-10T00:42:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "aac86c52-d046-48bf-943a-276d80ed8388",
"author": "Emme Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJxolv7OrZLnc8dZpe5v-9e6kyor1-b_NCeMPKtQ_E21JMRhQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-01-26T17:13:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team works hard to keep our facility clean! Thanks for noticing!",
"replyDate": "2022-07-10T00:42:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "65d878f9-3eb2-48a7-9868-505209494d83",
"author": "Rebecca Olney",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW0gFG0CjxxWg6ykwFHkF7-2bSp12ZIs0faAjgYz4n_Qps0_Xk=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2022-01-06T21:45:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave a positive rating, Rebecca! We're happy you trust Extra Space Storage for your storage needs.",
"replyDate": "2022-07-10T00:42:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ee546dae-b69f-4dc7-92a9-f124798dbb9f",
"author": "Lynn Civali",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWb-d6NUjPP_yJrSWF0Ja4AuNMX1GpOWsYcgcNmPO0Nzol1seEa=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super clean facility and top notch customer service and customer appreciation!",
"date": "2022-01-06T18:45:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Lynn, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. If you ever need anything, feel free to stop by!",
"replyDate": "2022-07-10T00:42:46.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "5029b8fe-7bbc-4661-9aaa-49035ba363c5",
"author": "Ken Johnston",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJWm5d7hj3Y-ltNuJkf9rKuLhdQOVtfqM5wLWwzcu1FrjHtEw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service. Suzanne was very helpful.",
"date": "2021-12-30T18:54:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Ken. We're glad Suzanne was able to help! Our team is here to serve you, so give us a call at (207) 558-1620 if you need any future assistance.",
"replyDate": "2022-07-10T00:42:46.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "212a0f72-a237-43d5-931d-a9bcc0d8ead9",
"author": "Martha shepardson-killam",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKRYaNH4FZpaWGFzz8e8KIO4FQO2RtuxY32vPRULXiCCZtBBw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-12-15T21:21:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the great rating, Martha! We're happy we could meet your self-storage needs.",
"replyDate": "2022-07-10T00:42:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8f27c252-9b72-4e90-bf25-dbd4ec513701",
"author": "Abbey Small",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWhTlKTQO6tbXnJ92GIso79j8QPj1paFgk7IP5E-Boc4k3bI66j=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-12-11T16:28:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Abbey! If you need any assistance the future feel free to stop by or call us at (207) 558-1620.",
"replyDate": "2022-07-10T00:42:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6c0523f5-2f3d-4c57-b3ba-5e9547429303",
"author": "Maura Caffrey",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVGC-lZ_YxpXOx4vTjUxfsWrukMQ-il_gd66cikYOsNCn88XPjdEQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-12-04T21:08:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Maura! We are so happy you had a great experience with Extra Space.",
"replyDate": "2022-07-10T00:42:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "075a4ee2-44f2-4ded-8504-1ffb8bb3c33c",
"author": "Jim Faix",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLp_yRg0TgJl1vnsvD8BG-QBO1Y8sgluOADgBAc8MNrZMZKhg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra Space assumed management of this facility in the spring of 2021. The staff made the transition very easy and since then they have been incredibly helpful. There is easy access when the office is closed (not 24/7 but a generous 6am-10pm) and the facility is conveniently located for people living in southern Maine, especially Ogunquit, Wells and Kennebunk. They also have a great selection of storage materials on site. Highly recommended.",
"date": "2021-12-04T18:39:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jim, thank you for your review. We're glad our team made the transition very easy and since then has been incredibly helpful. storage facility and are thrilled we were able to provide that for you. Thanks for recommending Extra Space Storage! Feel free to contact us if you need anything at 888-STORAGE or stop by the office.",
"replyDate": "2022-07-10T00:43:03.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "56cead8f-18e6-4411-83bb-383f820dfecc",
"author": "Jim DeSiena",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLwqftv2gq3lij62aVvrv9eNtQo5giryA6J5z6dUxmtFDBilg=s64-c-rp-mo-br100",
"rating": 4,
"text": "Very helpful ,conscientious and prompt...good to have her on our side",
"date": "2021-12-02T15:46:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jim, thank you for your review. We're glad our team was very helpful, conscientious, and prompt. Give us a call at 888-STORAGE if there is anything, we can do to assist you.",
"replyDate": "2022-07-10T00:43:03.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8e91ec75-e550-4af4-a685-600356ea9593",
"author": "Virginia Atack",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ5QFGFdLcHjrMv-2Bn8bWBGYzqiOTMS5w7hHJYJIPKYfJMtA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly office personnel. Also very helpful. I will recommend this storage facility to anyone that needs one. Couldn't of had a better experience. Thank you very much you 2 ladies made it very easy for me.",
"date": "2021-12-01T19:39:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Virginia, thank you for recommending us. We're glad our team was very friendly and also very helpful. Give us a call at 888-STORAGE if there is anything, we can do to assist you.",
"replyDate": "2022-07-10T00:43:03.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "47e2c532-f6d1-454b-942a-886a660a5537",
"author": "iona sage",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKM7N5EaVbIjYv-GYNmJS2PDs883nn3mSpCSL-9tcLstBcQTg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you so much Jennifer. You are a true asset to Extra Space Storage. Your personality and smile made a stressful situation much better.",
"date": "2021-12-01T18:50:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Iona, we appreciate you taking the time to share your experience with us! We agree Jennifer is such an asset to our team! Give us a call at 888-STORAGE if there is anything, we can do to assist you.",
"replyDate": "2022-07-10T00:43:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b4528aa5-e8c2-4bee-9fa1-cb3df29b8a87",
"author": "Pamela Lachance",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVsoxtOOpxHO-C__sJ_cx_69xCBYuUG52QdavAxpSAUNKyJETo_=s64-c-rp-mo-br100",
"rating": 5,
"text": "Renting a storage unit was very easy. The people I spoke with were very kind and pleasant and very helpful. The process was very easy.",
"date": "2021-12-01T16:20:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Pamela! We're happy we were able to provide a smooth rental experience. We're glad our team was very kind, pleasant, and very helpful. Don't hesitate to reach out to us at 888-STORAGE if you need anything!",
"replyDate": "2022-07-10T00:43:03.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7b9247bc-5156-40c9-8cd9-04b9942cfd3c",
"author": "Nina Antonucci",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIehlc1sVNY94WFg-9ERCSeWTyn1KYz2FAolnxoI78y8BZi8A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service Suzanne was very helpful.",
"date": "2021-11-24T17:47:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Nina. We're glad Suzanne was able to help! Our team is here to serve you, so give us a call at (207) 558-1620 if you need any future assistance.",
"replyDate": "2022-07-10T00:43:03.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a320fc39-9ea7-4dec-90d2-d4b412a31ce8",
"author": "Jose Caraballo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVJ7tvEUqOL7tf7uWofNoxQ2wb40uSLxQsGyzUZq_J9nsD4ex6U=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Both ladies working at this establishment are amazing! They were able to answer all of our needs and I couldn’t be more at ease of leaving my travel trailer stored at this facility. Thank you so much!!!!🙂",
"date": "2021-11-20T11:42:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the review, Jose! We are so happy we could meet your storage needs at Extra Space Storage. Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2022-07-10T00:43:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d98c5e22-46d0-4c73-a910-e382cafc9a53",
"author": "Denine Sensale",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVp66wqak0taO5HBP18-P1TDYVIckKyGwLuKgTdg2nyEAKDsUq1=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-11-18T19:14:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, Denine! If you need any assistance the future feel free to stop by or call us at (207) 558-1620.",
"replyDate": "2022-07-10T00:43:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4257999c-825e-4f10-ae9e-58bc78dc415f",
"author": "Kelsie Hayes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJA3Cw447veunQlE1-tLOnqQGLmZDfjQ9ViIkOvmGXBSO1Sww=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean, efficient, easy! We only stored for a few months but it was nothing but excellent! We rented with prime storage and then service was transferred to Extra Space and the transition was smooth without a hitch! Recommend highly!",
"date": "2021-11-16T15:16:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kelsie, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! We're happy we were able to provide a smooth rental experience. Don't hesitate to reach out to us at 888-STORAGE if you need anything!",
"replyDate": "2022-07-10T00:43:03.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "4ec3d8e4-d5ed-4831-a70c-015cb27357b9",
"author": "Marty Canney",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKkzPIPqwVhaA-j52h2FweDe5cMUYkzVnLccmbqOMz64yYXvQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-11-15T16:36:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Marty, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2022-07-10T00:43:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3ffbdc36-2403-4b4b-b8d6-05e7828fe9d4",
"author": "gaylon kerr",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWYoryvD4z0gBHjXEipUV28-JRMV5bND-A7RpEOzD0rCjK-NpMs=s64-c-rp-mo-br100",
"rating": 5,
"text": "They are the best so professional n helpful I recommend 100 %",
"date": "2021-11-12T20:47:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind remarks, Gaylon! We're so happy to hear we have your recommendation! Let us know if we can do anything else to help at 888-storage.",
"replyDate": "2022-07-10T00:43:03.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "32661526-94c0-4ee1-a31e-b3259434e3ab",
"author": "Barry Chevalier",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU420Hxl-MlynL1Uuh5yldRB6KxbtBKJKFqgpWkGeEuhGI3aU0I=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very friendly staff. A+",
"date": "2021-11-12T17:24:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Barry, thank you for your review. We're glad our team was very friendly. Give us a call at 888-STORAGE if there is anything, we can do to assist you.",
"replyDate": "2022-07-10T00:43:03.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "edd4ba51-3826-4b2c-a6d5-8cd829f2cf20",
"author": "Christopher Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX6WvBsnhwwSkFEcBC3rkxDhYI_9KcwLUfTkjCnxbxpIv1SLIw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jennifer Archer was very patient with working with me and helped get everything done properly with such short notice she was able to help me getting a storage unit so my moving process went off without any trouble ☺️",
"date": "2021-11-06T02:04:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Christopher, thank you for taking the time to leave us a review! We are so happy to hear Jennifer was patient and accommodating! We work hard to meet the expectations of our customers and are glad we hit the mark for you! As always, give us a call at 888-storage if you need anything.",
"replyDate": "2022-07-10T00:43:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6cf442c1-a38d-4b72-9bfc-67f73212a5cd",
"author": "Whitney Bailey",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUPfx-vwC_Wc8L8Dg10DjFiWp-ctz5_YqP2E-9HkoWcHVEgVrKStw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Jenny is awesome! Very understanding and knowledgeable. The price is right for these units too!",
"date": "2021-11-05T20:37:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Whitney, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Jenny! Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T00:43:03.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "338ac224-20cb-4d04-b9c8-d579eb8dff0c",
"author": "Stephanie Pabis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUyBi35zHxVIU6NnAQCfwGEdM2EbwIu94oxFKshFxl3ePxUCSwKfw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Jennifer was extremely helpful and very pleasant to work with. She listened to our concerns and found a way to make things much easier for my mother.",
"date": "2021-11-05T11:04:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Stephanie. We're glad Jennifer was able to help! Our team is here to serve you, so give us a call at (207) 558-1620 if you need any future assistance.",
"replyDate": "2022-07-10T00:43:03.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ab02688e-cef8-4bee-b4f6-aa30376e70ed",
"author": "Christine Kennedy",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVeBtb9o_NuwUwtgsgTVJLOrP5W3bzNwJiXwDv7xsA6TnrsYiiNmw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I feel so much better after speaking with Ms Archer today, knowing my property will be safe and secure while we move. She was very knowledgeable and reassuring in what is a very stressful process for me! Huge help!",
"date": "2021-11-03T21:03:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your kind words, Christine. Security is our top priority and we appreciate that you have trusted us with your belongings! We're glad Archer was very knowledgeable and reassuring. Stop by our office if you need assistance or have any questions.",
"replyDate": "2022-07-10T00:43:03.000Z",
"tags": [
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "c6ec181a-b8ad-4cad-a736-05fd2c933442",
"author": "Conor Collins",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLV5wej8a5StO54xU_sk6snxfagZHmpEmxNzEbQ_xOe-NKxNg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-10-28T20:04:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Conor. Call us at (207) 558-1620 if you have any questions or need assistance with your rental!",
"replyDate": "2022-07-10T00:43:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e038212c-f359-48fd-affa-83d5006cd45b",
"author": "Stella Rojecki",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW8oxwFYLZErkZO36DPLDmAmj80mCqPFRpbFvnq9jP8GEEVeqg8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Talked with Jennifer Archer this morning about renting a unit in November. She sold me on storage insurance to keep all my valuables safe. I'm finally confident about storaging my stuff!",
"date": "2021-10-27T17:38:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Stella! We are glad you had a great experience with Jennifer. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T00:43:03.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "b488158f-cddb-4d52-846a-4bccbdbbae78",
"author": "Frederick Henschel",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIRbnVgjeD6bBG20-iz_DQOqu9TK6GsfeA0Eu3R2SMR5DJePg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-10-27T13:44:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Frederick! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-07-10T00:43:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2aa27d83-c3f0-44f0-aa65-4d64f337fd1d",
"author": "Bob Russell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVuocyontNkaJXsVIo7qbNbMGXumROvxI2vwyABKU5k-LXx2Gyk=s64-c-rp-mo-br100",
"rating": 5,
"text": "The new staff at Extra Space Storage in Wells, Maine are great. Ask for Suzanne the manager ,she's super helpful addressing all your short and long term storage needs.",
"date": "2021-10-27T13:40:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Bob. We're glad Suzanne was able to help! Our team is here to serve you, so give us a call at (207) 558-1620 if you need any future assistance.",
"replyDate": "2022-07-10T00:43:03.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e5602c03-1c8f-4b3b-b1ce-2cdf59d4a427",
"author": "Larry Hosack",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUghcGoSZ_d-9TCoNgwjxAUhnf3HIHT-cK8zl-Viz_YHLW22kif=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service, very helpful, took time to help me out late in the day!☺",
"date": "2021-10-23T21:21:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Larry!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (207) 558-1620 or stop by the facility!",
"replyDate": "2022-07-10T00:43:05.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "25e8038a-8e8c-43db-bc3a-936881ba9947",
"author": "Mickey Youtube",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUvMAHiT-JjXLjHedGCfl8RVY5WnL_1E4lZqLlKoLgbfAuG208=s64-c-rp-mo-br100",
"rating": 5,
"text": "Went to look at their storage space options, Jennifer and Suzanne were extraordinarily helpful and more than accommodating. Made my decision of what company to go with a lot easier!",
"date": "2021-10-22T23:24:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your 5-star review, Mickey. We are happy you had a great experience with Jennifer and Suzanne. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-07-10T00:43:05.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "675259f7-e09a-49bd-842a-b08fdaccc5d8",
"author": "Bonnie Thomas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ8JV5_asWzYj89X4P00AZESI77kJV1-cnrlhAwWAv95k4vkQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "All the employees rose from their seats every time you walked through the door! Always gave total attention and help in all details. The units were clean. I felt safe and my possessions were in good hands.",
"date": "2021-10-22T02:55:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Bonnie! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T00:43:05.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "4dcd87f9-f7b1-4897-abc1-3cf669f1b057",
"author": "Mel Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUqkq33SvyO0YU7c6JxGtR6hKsOEKy09JnEGHLF9QLl3rT149WeNA=s64-c-rp-mo-br100",
"rating": 5,
"text": "The ladies working Suzanne & Jennifer were very friendly and helpful.",
"date": "2021-10-20T20:45:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Rainbowfish! We're committed to providing excellent customer service and are thrilled Suzanne and Jennifer helped. Stop by our office if you need anything in the future!",
"replyDate": "2022-07-10T00:43:05.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ba130803-bc4a-495d-b146-8daf40edf19c",
"author": "Darlene C",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLXd-iRBltijHAPJ6K2VQEgdLHUYASkXWMrfLR_0X1X1tn_yw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I called Extra Space storage to inquire about a unit. Jenner and Suzanne were very helpful and kind to point me in the right direction of what I needed! They worked with me to get just the right size storage unit. The location and hours are very convenient to me! Thank you Jennifer and Suzanne for this positive experience!",
"date": "2021-10-16T21:47:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Darlene. Thank you for the 5-star review of Jenner and Suzanne. We're so happy you have had a great experience with Extra Space Storage. Please don't hesitate to reach out if you need anything.",
"replyDate": "2022-07-10T00:43:05.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "f009e51d-dc62-4836-b996-5cd8fe4dcabd",
"author": "Amanda Woodward",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUnn0ZFLjEXVO_hVj9Yn9E-GX9FqomAKixEzXgsE390knKXbRg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Suzanne was super helpful, easy process and very patient.",
"date": "2021-10-15T22:05:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Amanda. We're glad Suzanne was able to help! Our team is here to serve you, so give us a call at (207) 558-1620 if you need any future assistance.",
"replyDate": "2022-07-10T00:43:05.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c5436dbc-83c4-4f2c-a12a-95048b948fdd",
"author": "anne Ramsey",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW3vqLwRobIqg_gYvXgjxTlY0JTNfvdRpAspLwNX6HbQybqWdw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Everyone has been fantastic I could not ask for more customer service and helpfulness",
"date": "2021-10-15T18:23:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Anne! We are so glad you had a positive experience with Extra Space. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T00:43:05.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "31d721f2-e1cf-42ed-b811-6a7b4ad761d3",
"author": "paul dembicki",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK8QnJk3wa8YXtEwlTxlL3e2UA9F4gT3y_aTGJGPnHev55jAA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-10-08T20:36:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Paul! Please let us know if there's anything else we can do to assist you with your storage needs.",
"replyDate": "2022-07-10T00:43:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cdc33793-3fca-4604-8833-2c7a1d86a5a5",
"author": "Cameron Perry",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWZWLgljtO8Zgv9liy7zfP_qg1C7Ex1HV-w5eaOeJ-KD75hFpA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I was looking for a local (Wells, ME) storage facility for our car for the winter, and after several calls to their national call center I was luckily able to speak to Miranda, the local manager. How refreshing! She was very informative, professional and helpful! She's a great representative of their facilities!",
"date": "2021-09-21T20:26:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Cameron, Thank you for taking the time to leave your feedback! We pride ourselves on having a helpful, professional staff, so we are thrilled to hear that you had such a positive experience renting with Miranda! Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T00:43:05.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "20626405-7a2e-4b44-bdb2-9b9567651c4b",
"author": "Melinda Leighton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK0MO3tqtBoK7W8B70EOWzKHLUzGQv6ok41Vd1NZuxpI34SXw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Miranda was most helpful , kind and patient as we changed locks- I could not open my originals.\nI truly appreciated her knowledge and assistance.",
"date": "2021-09-18T16:37:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Melinda. We're glad Miranda was able to help! Our team is here to serve you, so give us a call at (207) 558-1620 if you need any future assistance.",
"replyDate": "2022-07-10T00:43:05.000Z",
"tags": [
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "6edac8e2-d197-4fac-bd49-e49d0cc00aee",
"author": "Mike Mangio",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU1bSSNNGsiITILz-HeX-mXnWcu0fhElEjKxeLN0lwuePQxW8Ei=s64-c-rp-mo-br100",
"rating": 5,
"text": "Wonderful place to store and Miranda is very nice and helpful.",
"date": "2021-08-28T16:24:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Carol. We're glad Miranda was able to help! Our team is here to serve you, so give us a call at 888-STORAGE if you need any future assistance.",
"replyDate": "2022-07-10T00:43:05.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
}
]
}