{
"summary": {
"average": 4.9,
"total": 498,
"distribution": {
"1": 7,
"2": 3,
"3": 2,
"4": 6,
"5": 480
}
},
"reviews": [
{
"id": "e0e9abfb-7a4b-4e07-885d-6b616bdd02b1",
"author": "Robert Henry",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLJy49Fg9_m76loeD4lqfRyYfwitbfD_heYZACa6aMSJNFUEQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service",
"date": "2026-07-01T19:43:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your kind words, Robert! Glad our team delivered great service. We look forward to serving you again.",
"replyDate": "2026-06-19T00:34:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "66b74e72-54a6-4d2b-b70d-d39c04c8cfa2",
"author": "vera pinto",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLjTy4DOv7risVjCtgJ7UJbu0omQS236a521dR9aT42y8NlcQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga is always friendly and accommodating. Facility and unit are well maintained.",
"date": "2026-07-01T11:35:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Vera, we are delighted to hear Olga provided excellent service and your unit met expectations upon move-in.",
"replyDate": "2026-06-10T00:34:18.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "eec29d19-a34f-441b-9604-cc23bbc6a057",
"author": "al roth",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI2PuqL2FxRauY3t1hZ5W060ZjFoh-c0zDM_VUrOdJPolJOnA=s64-c-rp-mo-br100",
"rating": 5,
"text": "As far as storage units go....Olga is the best manager.",
"date": "2026-06-30T11:04:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear Olga made such a great impression. We'll make sure she knows, Al!",
"replyDate": "2026-07-03T00:34:18.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5d8b3e53-7309-4c83-bc2d-bdb794b455fa",
"author": "Konnor",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLci4iTJ_Qb2a5Hf_X2koSqajtcfL520OFYFQ5HDzdQ27wOxQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga is the best ever we love her",
"date": "2026-06-26T22:02:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear Olga made such a great impression, Konnor! We'll be sure to share your kind words with her.",
"replyDate": "2026-07-03T00:34:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d0f0547e-f535-4f73-998d-2929ddab981b",
"author": "Grant Polhemus",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLFoeRVv8W-BxXBIgFrIwR1o1AlQn67D8KTtcn7RaU4t-AVPw8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean facility with helpful and friendly staff.\n\nOlga helped make my move to another unit a breeze.",
"date": "2026-06-26T21:38:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear Olga made your unit move a breeze! We'll share your kind words with her and the team, Grant.",
"replyDate": "2026-07-03T00:34:18.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "81b43032-e6d3-444a-954c-977a6206813c",
"author": "Chris",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVCCExKAyvrtiTJ5yyEL9SVlBS48rXAmvjnRu8v0pyfcTbKgMWo=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga is why I stay here. I've been a customer for almost 6 months now and I have absolutely zero complaints. If I have any questions I call up Olga and she helps me in as soon as possible. I try to send as many people her way cause I know she will be able to help them just like she helped me. She's a real person and she keeps it 💯 ALL DAY. God Bless 🙏🏾",
"date": "2026-06-24T20:54:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing this Chris! Olga's dedication to helping customers like you is exactly what we value. We'll make sure she knows your kind words!",
"replyDate": "2026-06-26T00:34:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "521db23b-06ef-41fa-8e3f-d15314f03c9c",
"author": "joe camp",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXASGYmgwIZSaHpdmlq4ezl5ctyRu9c9i6-bXpxyPamPaHDrS8APw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very pleasant to deal with ! And helpful",
"date": "2026-06-23T15:39:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Joe! We're glad our team was pleasant and helpful. We look forward to serving you again.",
"replyDate": "2026-06-26T00:34:18.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "7a0943ef-e071-483a-936d-aaed72e40d77",
"author": "Johnine Lawrence",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUBDuc5qFoi3kUEdV2udfViOG1iOdIJAOloF2R7E91H0H2DBHxUSA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Olga's service was by far, the best experience we have had thus far. We are moving from out of state. She helped us find the perfect sized storage for my needs. The storage units are clean and easily accessible. Ten stars!",
"date": "2026-06-22T23:16:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about Olga's exceptional service! Thank you for highlighting our clean, accessible units and her help finding the perfect storage solution.",
"replyDate": "2025-07-10T00:34:18.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "db59b334-c2fc-496a-8d7e-06f79ebb0fa2",
"author": "Mary Barnes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUceZjtXsK0Xy-YnUf8rqSmeqKKGt5I1kNeAfA9viF3mh5J_UM=s64-c-rp-mo-br100",
"rating": 5,
"text": "My family has rented multiple units and Olga the manger has been the most helpful with any all our questions and service.",
"date": "2026-06-22T22:43:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Mary, thank you for sharing your positive experience with Olga at Extra Space Storage.",
"replyDate": "2026-06-26T00:34:18.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f1fdd8f2-2dc0-4a09-89fc-3aa3a468a944",
"author": "Kiara Lawrence",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWCP9x4EM-eZG8fl5iETiHbrn51KawSSb0YxvWQjBY_d4jF01bT7Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga was very friendly and helped us out a lot, from start to finish! She helped us find the type of room we needed and the best rates for the time of our stay. Would love to work with her and Extra Space Storage again!",
"date": "2026-06-22T19:01:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your positive experience with Olga! Thank you for highlighting her friendliness and helpfulness in finding the perfect storage solution.",
"replyDate": "2025-07-10T00:34:18.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "e2f0a651-fe66-46c4-a038-b0ea77a8a8cd",
"author": "Liz Barnes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKnx9Bqfq0MPFFwRbhmt3qQKa8-gAXf69oiZaisJXaliupywQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have rented multiple storage units this past year to help bridge the transition between selling my mom’s house and moving her into her new apartment. Olga, the manager, has been exceptionally helpful throughout this process. Ethan in the office has been great too. I would definitely use this ExtraSpace Storage location in Freehold again and highly recommend them to others!",
"date": "2026-06-22T18:52:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! So glad Olga and Ethan helped make your transition smooth. We appreciate your recommendation!",
"replyDate": "2025-09-10T00:34:18.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e05ea2c1-08b9-44dc-bf0b-29270c741615",
"author": "Behruz Bobiev",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ6GF4kqnKUZYIAd7Yl_i7R9ZFEF4MHtxJ4uTiWfUxadLcuiQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga provided excellent customer service. She was very friendly, professional, and helped me with everything I needed. She made the whole storage process easy and stress-free. Highly recommend!",
"date": "2026-06-19T18:18:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for sharing this! We're glad Olga made your storage process easy and stress-free. We'll pass along your kind words, Behruz!",
"replyDate": "2026-06-26T00:34:18.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "77de2707-4a56-4205-98f9-866aec589577",
"author": "Charles Saez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKLZTPXaoNoiwsqv_Tbyp9L3eoDjOxK5YErsuOHRHkKVQWOpw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga was great\nShe answered all my questions and I was so impressed\nGreat job Olga",
"date": "2026-06-19T18:04:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear that Olga was great and answered all your questions. Thank you for sharing your experience with us, Charles.",
"replyDate": "2026-05-10T00:34:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3d217241-6022-4c70-882b-dc7d8457ecad",
"author": "Nick DePierro",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK6gICUExOT7Km5irDawb5wO8b3oeu-blh5vuRF5StTIZQfSyc=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-06-19T16:13:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Nick! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2026-06-26T00:34:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7e197ac9-33b9-4a47-aaf6-72f4e9ac301e",
"author": "Lena Giaimo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjURJsaGWjKaz2UzMvx0t5iOco82rOBF32GRMB8T6FnhsK9YRIYX3A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga is amazing she helped me solved my problems made my night and week etc provided me with excellent advice !!!",
"date": "2026-06-17T21:52:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Lena, we are thrilled to hear Olga helped solve your problems and provided excellent advice. We'll make sure she knows her efforts made your week!",
"replyDate": "2026-06-19T00:34:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a974f651-effa-46ed-9a5a-52b6b13a6e3c",
"author": "Mark T Jeacoma",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK5hjy_MZhvE1NIjbOkZjoq-puIPnKxDYjPxD67YsrtWyLyBw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga was absolutely amazing with our rental process. Our experience working with her went very smooth, we truly appreciate how much she cared about our satisfaction in meeting our needs. She is a rare find, especially in these days, in demonstrating that customer service is still alive. The facility is very clean and well designed. We are so happy we met Olga in our efforts to find a nice storage facility. Olga thank you for taking such good care of us, you truly are a pleasure to work with.",
"date": "2026-06-16T16:26:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Mark, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Olga! Please stop by the office or give us a call at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:34:18.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "f8a5c4ac-ca11-4dfe-979e-d26ab7d35bc4",
"author": "Kaitlyn Whitney",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIvfTHmi_lInIMnEskrVEQXyoLbOipsNMkmajnbCkaa4Hd4Tw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2026-06-14T20:13:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kaitlyn, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything! ",
"replyDate": "2026-06-19T00:34:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7f036a88-c79e-4a04-9bf3-a488eb13c8d1",
"author": "Susan Knoud-Andrews",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUXZ1yc_n7Y2CIFl_7AjAZUAhL0x2cBgCDHa4mJBmKTacZQNIkoBg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Olga is the absolute best! She takes care of customers and keeps this location spotless!",
"date": "2026-06-14T20:10:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! Olga truly is the best and we appreciate your kind words.",
"replyDate": "2025-07-10T00:34:18.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "461efecf-d8ef-4e0f-880b-3388070d642e",
"author": "Christopher Andrews",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWRhGepNjxbzUc_dONBxCaKS-kLOLPgL7ICE-H-d3AyXYKJ-XFs=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-06-14T20:08:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Christopher. We're glad we were able to assist you with your self-storage needs. ",
"replyDate": "2026-06-19T00:34:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6dee65fc-6afc-4aae-bea3-02b800ec8238",
"author": "Marguerite Zapata",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX-ZFNfkjjAY48Gyo6PfiSTsOk_obg9ry2vyjQcxNQPSsJo4L1v=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-06-10T22:25:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Marguerite! Please stop by our office or call us if you have any questions.",
"replyDate": "2026-06-12T00:34:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ad8c0e30-3abe-4ed3-8abf-1d48e8549bec",
"author": "sharlene parze",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIbSILNpfq7Mv16K5E1ozKvZtFcMkreb-Nn4JBFl52WbkKkFQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-06-10T19:14:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Sharlene! Thank you for being an Extra Space Storage customer. ",
"replyDate": "2026-06-12T00:34:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7b3cad55-bc5e-421a-ae4b-760fc76e9bd0",
"author": "Angel Rivera",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXASANhGjdQ_Sj8fg24YLnbqLNnyPRYL_TGYex4rr_HbVdOqg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-06-09T14:19:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Angel! We are here for you if you need anything.",
"replyDate": "2026-06-10T00:34:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5d669f34-22e8-483e-8258-ccd03867c690",
"author": "Barbara Blum",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLo3qw0ujxv_BrQVTEzZHwVuOeDSxYYc5cnxYoxF5Iu3tQssg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-06-08T20:07:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Barbara! Stop by our office or give us a call if you need assistance or have any questions.",
"replyDate": "2026-06-10T00:34:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "82fea8e7-7bd0-43fa-8487-fa47a6c5505e",
"author": "Stu Schulman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVAm4RlJoFRIcdQbGLQbroi3WtS-jNQH5mJq1IGRUguwMHioPyFNg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Signed up for a small storage unit. Great price and location. The added benefit was the service provided by Olga!! She was terrific",
"date": "2026-06-08T12:09:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are ecstatic to hear about your positive experience with our storage unit and the service provided by Olga! Thank you.",
"replyDate": "2026-06-10T00:34:20.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "73a34091-c584-420a-8f23-78fb5e3430b5",
"author": "alessandro guarnera",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKOFff7DUgYLNKkZVMYLIXYLI_odugOO7xs2S0ch7VMSBt-aA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ask for Olga she goes above and beyond for her customers!!",
"date": "2026-06-06T16:21:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for highlighting Olga's exceptional service! We're thrilled she exceeded your expectations and provided outstanding customer care, Alessandro.",
"replyDate": "2026-06-10T00:34:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a51d3df4-1f72-492d-b203-86ddf0456288",
"author": "Jennifer Cucitro-Baque",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI2dLqjv1mP1mcINDJdIcwAcZ2r6fYgwEs-fiCm1WcB9ITZbQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Big 5 star to Olga who is extremely helpful, friendly and is always on her game. Storage unit facility is very clean. Highly recommended.",
"date": "2026-06-02T21:08:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your positive experience with Olga and our clean facility! Your recommendation means everything to us, Jennifer.",
"replyDate": "2026-06-10T00:34:20.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "21bf3d7e-dcbb-4c43-a03c-d1259a0f2333",
"author": "Daniel Rossi",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX6JxjcnaaRmMCmTWkM1CKXL6ROm4xXlYpCiixDEuxAaVQqb-E=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga was great!!!",
"date": "2026-05-23T19:12:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Daniel, thank you for the wonderful feedback about Olga! We're delighted she provided excellent service.",
"replyDate": "2026-06-10T00:34:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f3cb7f21-f8d4-4ad1-a749-f09ab76ed57d",
"author": "Elaine Scher",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIBkzcW7MgAOec0x16RnzP-6tJ7KRdVitkvFLWIjepgdIgc=s64-c-rp-mo-br100",
"rating": 5,
"text": "ExtraSpaceStorage Freehold Olga\nShe made it a great experience to rent a storage area!",
"date": "2026-05-21T19:22:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your kind feedback, Elaine. We’re glad to hear Olga made your rental experience a great one. We appreciate you choosing Extra Space Storage!
",
"replyDate": "2026-05-10T00:34:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7004f315-3583-4b4a-8739-8527aeb1aa8f",
"author": "Ginger Gibson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWkpj1QZATcOYR35EJBSGLELsypV0m7qlvbVYBQvqBCcqOupYw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-05-16T13:25:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Ginger, thanks for leaving a rating! We're happy to hear you had a great experience!",
"replyDate": "2026-06-10T00:34:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "586cca66-54cb-4cf1-9a7c-29d94baddd81",
"author": "john andrews",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLvB56A8GL4891tqagrCHP-nOx75xYb2mMTyyf-unnHMz90ng=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-05-15T15:14:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, John! If you need any assistance the future feel free to stop by or call us.",
"replyDate": "2026-06-10T00:34:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7be1b66c-986e-4d7f-91c9-a94ff050f8a9",
"author": "richiec",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLomT0BvQfeBHvqSMebwQZGIZ3z0K7__HLS3n9IBLqGD9zc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Friendly employees and very clean.. auto digital gate access great in winter months",
"date": "2026-05-13T17:54:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear about your positive experience with our friendly employees and clean facilities!",
"replyDate": "2026-01-10T00:34:20.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "55273f02-3d0f-4b5f-8f03-7d420f71177e",
"author": "Lauren Busacca",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW-FVVGMxok_Re_FW6hd8hoTDeV0npynu6tOpxMs558RWywVrjaOQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Absolutely excellent customer service! Knowledgeable and helpful. Definitely recommend!",
"date": "2026-05-08T15:39:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are ecstatic to hear about your excellent experience! Your recommendation means everything to us, Lauren.",
"replyDate": "2026-05-10T00:34:20.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "faefe44d-489a-4ea4-b81a-824d7be4138a",
"author": "Marvin Gonzalez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIWGazIXNjo4tKZKUAUgSggmdkPfap4W8xAsqidP81b9cqn=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-05-07T15:37:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, Marvin! If you need any assistance the future feel free to stop by or call us.",
"replyDate": "2026-05-10T00:34:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "888c3760-4d1d-4d83-a3f3-f592cab228f2",
"author": "Juan Jerez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocISK5ZkxcBMcQZIP-OxPsDoue1IynDhbA_Hyc_n2niUVF-pCg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-05-07T15:31:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to leave a rating, Juan! Your feedback means a lot to our team.",
"replyDate": "2026-05-10T00:34:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c020a1f1-da8a-4c5a-969d-0e3408905151",
"author": "Kat Doobie",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJBFrl3zY-zwHq0qyQlrbmCqVgsHJsyBA2zaainFChzvwl8rg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place! Staff is fun and friendly! Always a pleasure!",
"date": "2026-05-07T00:57:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Kat, for your review! We're thrilled you enjoyed our friendly staff and had a great experience with us.",
"replyDate": "2026-05-10T00:34:20.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b194a2fb-807f-4ee4-a019-2086b2f2d98e",
"author": "Todd Garrison",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJn8dLq-FLwqmzGXOGbP9oIM-jtGMOQePjKPg3WsnqhLC6rQMg8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great services Olga",
"date": "2026-05-05T19:23:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are glad to hear you had a great experience with Olga's service! Thank you for your feedback, Todd.",
"replyDate": "2026-05-10T00:34:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a0941b09-f52a-4359-8bab-ed24c29baf41",
"author": "Valeria Hurley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIwg4ocw8G2_iqBoBrws9KNLqGOjpL887BSvh0eOhSNonRMbg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice clean facility and Olga has been so helpful in our time here!",
"date": "2026-05-04T16:37:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback means everything, Valeria! Thrilled our clean facility and Olga's helpful service made your experience great.",
"replyDate": "2026-05-10T00:34:20.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "64be3271-8338-4525-a5ba-67e1977e0872",
"author": "danielle caporale",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIx_mvFUxAmvwzJB7hnZ98SBR7RX6JjeoIFqk9QybrXNSn13A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service",
"date": "2026-05-04T15:27:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for the positive feedback! We're glad our service met your expectations, Danielle.",
"replyDate": "2026-05-10T00:34:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ddf71c66-f266-4d9a-8e63-8289aff64e0e",
"author": "Vikki L",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK5tRrCk7raeVLwTcGENBGRJeCzze5BqonHSB4V9eRlQygDPjN-=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga was very sweet and pleasant to work with. She was very accommodating in terms of figuring out what was the best storage size for us. Would highly recommend her for someone looking into here",
"date": "2026-05-01T23:23:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the wonderful feedback, Vikki! We're thrilled that Olga provided excellent service and helped find the perfect storage size for you.",
"replyDate": "2026-05-10T00:34:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ead42ab4-15ce-4937-bc78-45b983d8ae34",
"author": "Alex Laughlin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLc-G4DSvmXgQFOF8NAyGpFE20ZcYB_3Hq6YFXxGjoYfe7sFQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga was very pleasant to speak to and she was very helpful!! She followed up with us after our initial visit and was very informative with pricing! Definitely recommend going to her.",
"date": "2026-04-28T16:55:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, Alex. We are glad to hear that Olga was helpful and informative during your visit.",
"replyDate": "2026-05-10T00:34:20.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "458ad94c-4466-4a8a-8c00-0f11ee4349e9",
"author": "Tracy Alfano",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL1umUpkKyLLqLlrXnTznI--qu1ll3HWEgDuESRMEcjjurs=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nicole was si helpful",
"date": "2026-04-27T16:39:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful Nicole provided such helpful service! Thank you for recognizing her excellent work with us Tracy.",
"replyDate": "2026-05-10T00:34:22.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9098fc04-ef11-44f6-ab2e-f83f414accf7",
"author": "Carmen Blackman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWp_xMecxYx_kpHhuTRPQRKbmzhuXeazO4AdmMOy73OnHsE3TE=s64-c-rp-mo-br100",
"rating": 5,
"text": "My husband who was a professional photographer stored his 39 years of slides and photos in a unit at Extra Storage. When he passed away I needed help taking care of everything. Olga was so much help. I am 81 and it was a task for me. She was so kind. Also, the buildings are so clean and well lit and the photos were in perfect condition.",
"date": "2026-04-25T20:37:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your wonderful feedback Carmen. We're sorry for your loss. Olga's kindness during such a difficult time means everything to us.",
"replyDate": "2026-05-10T00:34:22.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "2ceaa104-c0af-4779-9f30-d55983677b81",
"author": "Kirby",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUyrUnup7619GgrKEl6RY0rtbUL3w_8G-rij0Bt3cgqjZuFO2LoLQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I recently had the pleasure of signing up for Extra Space Storage, and I couldn't be more satisfied with the experience. The entire process was incredibly smooth and efficient. From the moment I walked in, I was greeted with a friendly atmosphere and quick service. Special praise goes to Joe, who made everything quick and easy. He was professional, courteous, and extremely helpful throughout the entire process. Joe's exceptional customer service truly made a difference. Give the guy a raise! Lol",
"date": "2026-04-13T17:02:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy to hear that Joe provided you with exceptional customer service during your experience at Extra Space Storage. Thank you for taking the time to share your positive feedback with us.",
"replyDate": "2024-07-10T00:34:22.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d3688731-bc10-44bd-9eee-92bd044caa65",
"author": "Marilyn Maceli",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIydimjakGg7xUjVZuB1C7aQN5tsbIaHEbQ81IdtgPNdS6SWQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga was wonderful. She extremely knowledgeable and one of the kindest people I’ve met in a very long time. She always had time and answers for me. She is a great asset to your establishment. Thank you Olga for your help.",
"date": "2026-04-10T21:30:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are honored to hear about Olga's exceptional service. Her knowledge and kindness truly make a difference. Thank you for recognizing her dedication, Marilyn.",
"replyDate": "2026-05-10T00:34:22.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3497552e-71f8-434c-bf98-e722d0ddbdf9",
"author": "Emma Mumford",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKYvI7iU6LuUeb_bf7vkAZDBLkdXfnZKUJ_Ofub5_dJYStu2Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga is always GREAT when we come",
"date": "2026-04-10T19:40:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're absolutely thrilled to hear that Olga is always GREAT when you come. Thank you for your feedback, Emma.",
"replyDate": "2026-05-10T00:34:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fe84d441-d74b-4d26-8bce-e2d9f2a0b7b2",
"author": "Tracey Garrett",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ-f_lDjXomiuWltrtpHN1r9NaJCvfUBgCnRU7AHg7ztp5ixg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga is always a pleasure to deal with.",
"date": "2026-04-09T17:43:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear that Olga provided excellent service. Thanks for choosing Extra Space Storage, Tracey!",
"replyDate": "2026-04-10T00:34:22.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "953030ed-4233-44a7-b35d-d3705239fd79",
"author": "Mike Garrett",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKmQaVOaB9qi4oKSrnW4qOKIomJXojlN5Tc3dvvTHoShbZpow=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga was very helpful and made moving into our unit a breeze.",
"date": "2026-04-09T17:42:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Mike! We're happy you trust Extra Space Storage for your storage needs. ",
"replyDate": "2024-07-10T00:34:22.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "26bcf87f-b2dc-4102-b101-b19cd4656d9e",
"author": "Ann Hiller",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLiiLBRbk9c_T2k1ttHXU1gJYzt7EzM9hV3szOFDTQEFomr8w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-04-06T21:49:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Ann! We are so happy you had a great experience with Extra Space Storage. ",
"replyDate": "2026-04-10T00:34:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7ba740b3-0fc5-41a0-909c-f447b2793336",
"author": "kristin chiaramonte",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIRolLrc9a1opTcIh1EKfXutMhSAnVfitpMPKgQazXOd5pCvGyA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Olga is very helpful. Unit size is good for what I need.",
"date": "2026-04-06T15:03:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Krisrin, we are elated to hear Olga provided helpful service and the unit meets your needs perfectly!",
"replyDate": "2026-04-10T00:34:22.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f69af3fb-f515-47bd-b83a-d107ae478ce4",
"author": "Andy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ5Nk27WyXwYHdAdQJM6yM8pN1yLqiCkEv_ZpVRHXdRQfLuKg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga is the best, the facility is always well taken care of and she's great to deal with.",
"date": "2026-04-03T19:32:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for recognizing Olga's excellent service and noting our well-maintained facility. We're glad you have such a positive experience with us, Andy. ",
"replyDate": "2026-04-10T00:34:22.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "0ac365b3-113c-4867-bbc3-3746033d619f",
"author": "Steve Frenkel",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUwgAha9hIOHTqvaNgJvDhKv4z-z_TYx47SBq_hX46BNo6SP28=s64-c-rp-mo-br100",
"rating": 5,
"text": "The Best Place, And safe !!! that's why I love it. They're the best customer service !!!. They treat you right and they're very helpful.!! And the place is kept Real Clean !! Definitely five star Olga. The manager was very helpful In Freehold. NJ She answered all my questions was very helpful and keeps the place real, I give this place five stars easy 😊",
"date": "2026-03-24T21:17:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Steve! We know our customers value secure facilities and helpful staff so we do our best to provide that! Don't hesitate to stop by the office or contact us at (732) 639-5411 if you need anything.",
"replyDate": "2023-07-10T00:34:22.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "cf30b21a-a55a-4113-ab42-0328c734e1a5",
"author": "joanna anselmo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWZyRZfV_9cFk3FMf3Dc5YBC4i_6mg5S84OqbC2Emgd1zxnJ18=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga was the biggest help. We forgot our unit number and had a problem with construction workers on site. Thank God for Olga.",
"date": "2026-03-24T19:30:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words about Olga! We're thrilled she helped with your unit number and construction concerns. We appreciate the review, Joanna. ",
"replyDate": "2026-04-10T00:34:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8f603a3e-5be8-4c29-9b06-639487997feb",
"author": "Dennis fatjo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV32IBtsIydGTM7kdZea0F63DLylL5c2qopV8VMrcM5L5VK8WU=s64-c-rp-mo-br100",
"rating": 5,
"text": "OLGA she was very helpful very respectful everything went smoothly she answered all the questions I had for her I was very pleased she said the next time I show up she's gonna hand out $100 dollar bills 😁 she better keep her word im counting on her lol no seriously thanks for everything hope to see you in the future",
"date": "2026-03-14T01:45:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear about your positive experience with Olga at Extra Space Storage. Thank you for sharing your feedback, Dennis!",
"replyDate": "2026-04-10T00:34:22.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "edabebce-0063-4ec2-b8af-fa966714bfb0",
"author": "Maggie Tacopino",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI9rSDc96YPxiZ_EqpEI3GcrzdxkLHdH5PYJwa-DDWHi-X5uA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga was amazing! So quick to getting answers for my questions. Super sweet & friendly every time I stop in.",
"date": "2026-03-13T14:22:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Maggie, for the kind words about Olga! We're thrilled she provided quick answers and friendly service during your visits.",
"replyDate": "2026-04-10T00:34:22.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "63be874a-474a-432f-aa5a-6ea7d58fe921",
"author": "Dan Naples",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI7sqF15DXdkLcUNx4rZZQ6ePwG16ye2gn8l_XvytndrN0N_Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga is definitely customer service oriented. She is extremely courteous and helpful with any issues brought to her attention to help satisfy her customers when needed",
"date": "2026-03-12T13:46:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for recognizing Olga's excellent customer service. We're proud to have team members who prioritize customer satisfaction.",
"replyDate": "2026-04-10T00:34:22.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5c3e4ca9-236a-417f-92eb-139c66c3712c",
"author": "Christian Howell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWzg5uiieaVTtSaSRGz4I8PE3nzD0kboMqkl-BIPzf7PE8zwWqX=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-03-09T15:58:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Christian! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2026-03-10T00:34:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2ac69367-7820-48e2-9455-31a59244839e",
"author": "Irene Nicastro",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKAjsPur4R5CtkQQd6d6Av9bPvAxRSl5yW6NdgvalxidA384A=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Olga was very helpful in helping us secure the right storage space. She made it a very quick & pleasant experience. I highly recommend her.",
"date": "2026-03-09T15:03:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive feedback, Irene! We deeply cherish your recommendation of Olga's assistance.",
"replyDate": "2026-03-10T00:34:22.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "799bd50a-e22e-4808-b820-07a11f1dc19e",
"author": "Tammy McDonald",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJufe07wl4IaM4ark3mIRjAJRzywneB-j6ca-lhPH64Dyb18g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thanks Olga!!!!",
"date": "2026-03-03T16:54:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is incredibly valuable! We'll share your kind words with Olga - she'll be thrilled to hear this!",
"replyDate": "2026-03-10T00:34:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fead883c-6b44-483f-9a2a-b32cbc6e1d63",
"author": "JOSE GONZALEZ",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWaWpqNZJI6ewPzi-f-Vt2fj4x4oBb9g4biRBArkymlMhHkyFElOQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "For Olga",
"date": "2026-03-03T01:11:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your feedback is very valuable, José! We're so glad you had a great experience with us at Extra Space Storage.",
"replyDate": "2026-03-10T00:34:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ad29ab0b-f545-43a8-864c-ae13f3e5abe8",
"author": "Iliana Rosales",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKEceWY_ENcSb5yNUa_juanyZtzBeFX6xoqio1hkzfwc2OBkQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great person, very good service.",
"date": "2026-03-03T01:10:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Iliana! We appreciate your kind words about our excellent service and attention.",
"replyDate": "2026-03-10T00:35:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5cb0ceb1-82db-4786-a975-ff82f2365649",
"author": "Jose Gonzalez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXeZ2gM6YfuC2uL2rvn9x_wmI9HNBfXijDj7RbGnHgQ2AApKL0=s64-c-rp-mo-br100",
"rating": 5,
"text": "In short, Mrs. Olga treated me like family. She's a truly wonderful person. God bless her always.",
"date": "2026-03-03T01:08:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive comments about Olga's wonderful family service mean everything to us. It's a blessing to have her on our team, José.",
"replyDate": "2026-03-10T00:35:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9866938d-5e97-4c03-8ef9-3e356258ce34",
"author": "steve b",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJDnWBaIyYVNzn_0pQCCfTZYTiguH3MKP1szOqi2hV54gpnng=s64-c-rp-mo-br100",
"rating": 5,
"text": "olga is simply a terrific person. she was friendly, answered all my questions, and made my transaction go smoothly. she is a one of a kind. thanks so much Olga. you should have more associates like her on your team",
"date": "2026-02-12T18:56:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your positive feedback about Olga. Thank you for sharing your experience with us.",
"replyDate": "2026-03-10T00:35:03.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "02d72df0-a552-4872-8828-f8c68f792311",
"author": "Annette Capra",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKcSEWnoOrsw3ZGhYGjHkaUr2vnf-os15JlwoRNFK8vB9xx7A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-02-12T16:51:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Annette! Please stop by our office or call us if you have any questions.",
"replyDate": "2026-03-10T00:35:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2dffff8b-8cf4-40a1-b260-ce938d282eae",
"author": "josh price",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKVyvEOF-i8lJl_8jHrVA6sIe8CCoi1jAY_iClqvP-bT-FeUA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-02-12T16:39:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Josh! Thank you for being an Extra Space Storage customer. ",
"replyDate": "2026-03-10T00:35:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ddb2b9c7-fe25-4dd4-838f-2fb69ad2f7ba",
"author": "sabrina noelle",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU-1wfRR_n-tvjPwjpKlW5WbYYbzifOrI3Y7SO5k6hMUdEv-Kr1=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-02-12T16:38:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Sabrina! We are here for you if you need anything.",
"replyDate": "2026-03-10T00:35:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a81de084-b7a5-42c7-859b-4f720a8582ce",
"author": "Maria S",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJjql1Yy-0a_0OBALhaprA4m1piodcTShN9mv5bA5VJyWLLIw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very kind and helpful staff",
"date": "2026-02-08T15:34:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear you found our staff kind and helpful. Your positive feedback means a lot to us.",
"replyDate": "2026-02-10T00:35:03.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "de4ea6ce-e022-410e-a933-e4451b7d9c8a",
"author": "Feliciano Contreras",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVZAWOUoPvtEVUad4g3_0X4YdldFC9m7_gVslSQw5chZ5dFbZx3=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-02-06T14:50:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Feliciano! Don't hesitate to reach out if you need anything!",
"replyDate": "2026-02-10T00:35:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f156ef43-8d95-4c57-b524-fb742eade225",
"author": "Anthony Santo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocILMeE5Q18Ltgbku8_aJ_JefdkdCCPepGKveZUFkOMUPw2dYQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I appreciate your patient and helpfulness I noticed that the facilities were very clean and maintained. Happy we chose Extra Space storage.\nThank you",
"date": "2026-02-04T21:32:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Anthony, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! We're so glad to hear that you are happy with your experience with the quality and cleanliness of the facility. Give us a call at (732) 639-5411 or stop by the office if you need anything!
",
"replyDate": "2024-07-10T00:35:03.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "43546649-13a3-4ac8-a080-74aa0368ab62",
"author": "Bazil Ser",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKARN4cF1RU_DxrdO8v78RNoEVJp_J5gDV2D8RGaHOXkTvxIw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "One of the best manager that I ever met. Olga she is an amazing person and very helpful. She was very understandable and very kind. Thank you again Olga. 🙃🙃🙃",
"date": "2026-02-02T19:11:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for recognizing Olga's exceptional service. We're thrilled she made your experience so positive and helpful.",
"replyDate": "2026-02-10T00:35:03.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1d1b20f2-22b8-4d95-9dd0-eb34b4188ac7",
"author": "michael nocco",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIDqdHEVx6kMouYyOkodGFTOfZ7Wbg2TsTSM2yfIu-8cUasTw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga was very helpful w the process and was an absolute pleasure! Thank you guys again!",
"date": "2026-02-02T17:18:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback means everything! Thrilled Olga made your experience smooth and pleasant. Thanks for choosing Extra Space Storage!",
"replyDate": "2026-02-10T00:35:03.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9b273f94-a8b2-4a43-9242-81ba1f908877",
"author": "Meryl Williamsky",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUWNJGC9oRRZuRB7xQtJvOLsw9aFIoMnxeHD1JPI4E8ZLg06mg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Our experience was great. Olga, the manager, and Michelle at reception were extremely helpful in finding a space for us and following back up when we were undecided on size. They checked in with us via text and call. Very very happy with our experience!",
"date": "2026-01-31T21:03:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback! Thrilled Olga and Michelle provided excellent service finding your perfect space and following up.",
"replyDate": "2026-02-10T00:35:03.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "78bfee5a-178b-4b65-a137-04e82aef0d75",
"author": "syreeta orr",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKsLMeCAcUPh3xP8WFTduNnmkSLgawtENjVfZ3nwWTa05gG0g=s64-c-rp-mo-br100",
"rating": 5,
"text": "I am very happy with the service from extra space storage. Olga was very helpful and knowledgeable. I would recommend anyone looking for a storage to go to extra space",
"date": "2026-01-31T19:06:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're ecstatic to hear about your positive experience with Olga at Extra Space Storage. Thank you for recommending us!",
"replyDate": "2026-02-10T00:35:03.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "47e7dfbe-bec5-4d80-9345-d0075a3f907d",
"author": "D Rapps",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocINIiSF0hKh4NE7CEF3UjG-4knmc5M88gqR5aSZEPLYtwFZQg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Facility was clean and well lit. Customer service always available and Olga was fantastic.!",
"date": "2026-01-29T00:47:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your positive experience! Thanks for recognizing our clean facility and Olga's fantastic service.",
"replyDate": "2026-02-10T00:35:03.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "c3bd4b68-cc6d-474b-ad66-d6830a127b8f",
"author": "Eric Nomikos",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVaeJT1CWxnNI9VVXKVHvJShx_8b91d_aRho2eexJTxZ-zGjwk=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga from the Extra Space Storage in Freehold Township NJ was very helpful and very nice. She is a very sweet woman in person and always looks for a suitable storage for you.",
"date": "2026-01-17T11:32:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive experience with Olga! We're grateful she provided helpful service and found suitable storage for you.",
"replyDate": "2026-02-10T00:35:03.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "aead153a-d9cc-40e9-9e82-0eaa762871d6",
"author": "Jenny",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKNn3xxftFUy83tvZeiIfxKSRVIedc_JiKPVtXT1wfgdKenOg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I appreciate all the assistance and excellent customer service I received from Extra space storage. I would like to shout out Olga and compliment her on her outstanding customer service! Thank you for all of your help!",
"date": "2026-01-15T13:59:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your kind words about Olga's outstanding customer service and assistance!",
"replyDate": "2026-02-10T00:35:03.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "fc59544b-dad4-47e3-a080-6f3b09027c5f",
"author": "Jennifer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX1BGn6DX-5dD6L5FCVaHVzXVVRdsuBe7a69ohjPYy-v6Njl8xR=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga was very helpful in assisting my husband and myself with all of our questions. She is a pleasant person, and has great customer service.",
"date": "2026-01-15T13:55:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, Jennifer! We're thrilled Olga provided excellent customer service and answered all your questions helpfully.",
"replyDate": "2026-02-10T00:35:03.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "063626b9-a91c-414f-93ca-e866cf9cc1d3",
"author": "Shirley Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI63BvizFSUqUdZHyufXWrtYoD1IyQKY6n4AFgXbyYcEwjfcQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga Pena was courteous, polite, and very helpful in helping Roosevelt B. I would recommend her in helping anyone.",
"date": "2026-01-15T01:44:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review. We're thrilled that Olga provided such courteous, helpful service. Your recommendation means everything to us.",
"replyDate": "2026-02-10T00:35:03.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "cc658ecd-79a1-4105-807d-3caad1a1f18b",
"author": "Ethan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJKBFT9SCc75pqzmL3mZgXVVwg2ZH3TDeJpOhmFKfG473FA6w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Best Service! Olga Rocks!",
"date": "2026-01-14T22:46:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful for your kind words about Olga! We're thrilled she provided excellent service.",
"replyDate": "2026-02-10T00:35:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "04592940-1644-4034-8744-11a9703c1a47",
"author": "Martinez TV",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLverQQYvWy_F6MIBe3KDqAl6QhY_Nlfj-v5cJTpQMaFy0DHg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga from the freehold office is great!",
"date": "2026-01-14T19:00:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing! We're thrilled Olga provided great service. Your feedback means a lot to our team.",
"replyDate": "2026-02-10T00:35:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1fc9d378-e2af-4a09-8aa8-7126f7fc51b0",
"author": "Nick DelSontro",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUjEeMjqgd9eOEhs5giYLr2BMhkzkZ0sTTAC1hFf_oZS1efHbY=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-01-14T18:49:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Nick! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2026-02-10T00:35:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4d531a08-23d7-4e2d-8336-022f1602b283",
"author": "Valerie Famularo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKivHBLJZMSsp8XoMmCMm4Lu-1Et2g4yOF06GDSj70bPYIP5w=s64-c-rp-mo-br100",
"rating": 4,
"text": "Olga from Extra Space Storage goes above and beyond to help her customers. She is professional, friendly and very helpful! Thanks Olga!",
"date": "2026-01-13T20:19:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about Olga's exceptional service! Thanks for recognizing her professionalism and helpfulness.",
"replyDate": "2026-02-10T00:35:12.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4c4233b0-285d-46e2-9e4c-174c451129f3",
"author": "CJ Bronson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXXmJIBpAdZdLKeCS12bZOnANejZ_ZccWOj9yDziXHpuShnmA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga was very helpful and courteous. I will be referring others to her location.",
"date": "2026-01-09T22:05:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for highlighting Olga's helpful service. We appreciate your referrals and trust in our team.",
"replyDate": "2026-01-10T00:35:12.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "775d8c1d-79c8-44b5-8ac5-4ed4a0646516",
"author": "Lauryn Taylor",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJvg1e37LVyPcclmI_H0WDGE9vbeSG2_Dq0lUZO78KSFo_UIg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-01-07T20:15:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Lauryn! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2026-01-10T00:35:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f4b71e54-4aec-41af-a70b-ec6a84feca0d",
"author": "Anne R. Edwards",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIhm5ZjPkMMxWFww2Z2zefK5f3v93soTiukxndaL0VGUw0vSg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent experience today at Extra Space Storage, 7 Schlechtweg Way, in Freehold NJ! Olga and her assistant went out of their way several times to help my daughter and me make the most of my initial use of this rental unit and storage time. At all times they handled very cordially and professionally the rental process, questions, teaching me to use the lock and becoming acquainted with how to make good use of my unit.",
"date": "2026-01-07T18:24:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear about your excellent experience! Thanks for highlighting Olga's professional help with your rental process.",
"replyDate": "2025-09-10T00:35:12.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "e58fe38e-74c9-4c84-a7bb-c9d17183d23c",
"author": "Frances washington",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUWTH_VXmZ3-FW4irRQ8mcYYyuiNdv0kIuuWLIlq9uJqqcHa5XpVw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga was a great help very knowledgeable, about the things I was asking her and all of my concerns",
"date": "2026-01-05T19:59:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is appreciated. We're glad Olga was able to assist you with your concerns. Thank you for sharing your experience with us.",
"replyDate": "2025-07-10T00:35:12.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e56b74f9-e70e-4b50-989a-76b4efa1f115",
"author": "BETTY JO FONTANEZ",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLvGucJYF4UFsOIv3s8FgwyqNl3bffAlyvOoZJubzAF2wilzA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Olga went above and beyond to help us with our storage needs. Will let my family and friends know and will always come here for all my storage keep up the wonderful and amazing work.",
"date": "2025-12-31T21:15:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much! We're thrilled that Olga went above and beyond for your storage needs. Your recommendation to family and friends means the world to us, and we look forward to continuing to provide you with exceptional service!",
"replyDate": "2026-01-10T00:35:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e8542883-b5c7-403b-8c74-13b99336f01d",
"author": "Eduardo Cesario",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVB5zbX9Rno2mWnU0XZFGK-Tn5_kH71JI95IZat0zT1GHCBVn0-zg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Made transaction very easy",
"date": "2025-12-25T01:45:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing! We're glad we made your storage transaction simple and easy.",
"replyDate": "2026-01-10T00:35:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f16d8f30-49a4-4230-92de-73ea11458290",
"author": "Mike Langsner",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUAgKmNRJqyQlSGMBwq3xBYxphuRwhO-X9rn8P2_TBToSOCXbs=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Facility was clean. Safe. Easy to do business with.",
"date": "2025-12-12T12:22:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for highlighting our clean, safe facility and easy process. We appreciate your positive experience with us.",
"replyDate": "2026-01-10T00:35:12.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "9a93a561-ccee-42dc-b2c6-c44fae7e95ba",
"author": "Clayton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXaHWUG1FULLUYQ_BPI_f59H0_dMXecdpRkoAfeyPYELigBOKU4=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-12-11T18:52:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Clayton! Stop by our office or give us a call if you need assistance or have any questions.",
"replyDate": "2026-01-10T00:35:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "64f63d9d-d7bb-481c-9166-6bdbd375e74f",
"author": "Devon Romo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUAc3c98P0oRXVsQUFCI35zPKQjvgiDXDzamEIlZL2LpU5FDXM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga and the team at this location are spectacular! We coordinated a good portion of the rental and move-in remotely and they helped us understand what size storage unit and parking space would fit our needs. They provided quick and consistent quality service to everyone on our team. We've been able to recommend this location to other businesses who have similar storage needs as us. Highly recommend!",
"date": "2025-12-10T22:38:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for recommending us! Thrilled Olga and our team provided excellent remote coordination and sizing guidance for your storage needs.",
"replyDate": "2026-01-10T00:35:12.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "e0273845-f433-45af-b1ac-65007b9126ac",
"author": "Richard Armstrong II",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVfA--utBY5VbjCMuRkSa1DBnE5xMOPL2OJ2veEC5uNzDsso024=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga's helpfulness in the taking the time to answer all my questions today was amazing!",
"date": "2025-12-10T17:13:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear Olga provided amazing help answering your questions! Thank you for recognizing her dedication.",
"replyDate": "2026-01-10T00:35:12.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e0613e8d-2dd4-4b51-b7c8-47687a12a61d",
"author": "Expel Exterminating Experts",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW76o88c9KjCzrGLywV8TgG3OmU-uLGBXgQnZhPCEdK1Jpp2LbS=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga was extremely helpful.",
"date": "2025-12-09T18:27:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful Olga provided excellent help with your storage needs.",
"replyDate": "2026-01-10T00:35:12.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2108b0af-4d95-4b88-8845-f66905815aba",
"author": "Donald Allen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJdMigI1XtkpGB8apjADJE0UZT-DjRj6QeawIaQEzoy_q5pzc0=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga was very helpful and respectful when I was speaking to her. She represented your company in a fashion that all employees working for your company should conduct themselves.",
"date": "2025-12-08T18:33:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear Olga was helpful and respectful. Thank you for recognizing her professional conduct!",
"replyDate": "2025-12-10T00:35:12.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "049f6d38-b88a-4b22-a253-15bc0e07c518",
"author": "Jelena Marija",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJkdlVC3oLpPQzSNbVhpHZusnazDPpLPx0pu45P-fa7QtK0wg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Olga was so helpful to accommodate everything I needed regarding storage space. Including recommendations of size of the storage, always reliable on call, kind and professional in her expertise.",
"date": "2025-12-02T21:14:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are ecstatic to hear about Olga's helpful recommendations and professional expertise. Thank you for choosing Extra Space Storage!",
"replyDate": "2025-12-10T00:35:12.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9b0b8a2c-f832-4e7f-9c97-ccffc8f3cdb9",
"author": "Desiree Curley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWhY--ut9urAtN-5HrBITrDGtZZU4CvuUHKw4_p7C07X43IVw2r=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga is amazing! Thank you so much for your help.",
"date": "2025-11-18T21:10:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Olga provided amazing help! Thank you for recognizing our team's dedication.",
"replyDate": "2025-12-10T00:35:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "34291ed6-8d4f-49dc-a7bc-1aba1bb076ae",
"author": "Robert Sweet",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV6R8tqawKglgg4D8lB59QWxVwhBi0nXwLCKwo2C7MIO3kEdrQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer service, Olga helped me with what I needed for storage needs. Thank you!",
"date": "2025-11-17T22:23:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear Olga provided excellent customer service for your storage needs. Thank you for choosing Extra Space Storage!",
"replyDate": "2025-12-10T00:35:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e87797b9-9412-40ba-9055-daa104e092d2",
"author": "ST",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUd3Hb8P-uty1EVslRMsLF9EJeqeBB8zpkbBvRUFVYkmR54MFQzSQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-11-10T21:11:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, St! We're happy you trust Extra Space Storage for your storage needs. ",
"replyDate": "2025-12-10T00:35:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "64565816-5e0b-44ea-b79a-90947318e941",
"author": "Kimberly Minucci",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWgnEASlCGjndc0iHmX4Ljaw7nPdF_2OsUSe1wX_zlCcVn0qg=s64-c-rp-mo-br100",
"rating": 5,
"text": "⭐️⭐️⭐️⭐️⭐️\nWe had such a great experience at Extra Space Storage! Olga was so nice and incredibly helpful — she made our transfer to a bigger unit super easy and stress-free. It’s rare to find someone so patient and pleasant to work with. Highly recommend this location, and a huge thank you to Olga for her excellent customer service!",
"date": "2025-11-09T01:52:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for your kind words, Kimberly! We're thrilled to hear about your positive experience with Olga at Extra Space Storage.",
"replyDate": "2025-11-10T00:35:12.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d7162734-3f7e-46e2-a828-ad6d6417cb77",
"author": "dorian caldeira",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVWscq1tg_v-nsmK00DQb9VDn3OW3xeU4kcZ1QMkPKTrTsa4zaE6g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-11-08T18:32:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Dorian, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2025-11-10T00:35:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3439b38f-66c3-4375-a4f1-0a3e6865297a",
"author": "John Pantano",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJYno9bjR2yneawp5vlWtFemtNzVn7e3BOSyl9YDH7le8DQ0A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike & Olga did a great job getting me up to date with my lease & billing. They both deserve pay raises",
"date": "2025-11-07T17:17:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words about Mike & Olga! We're thrilled they provided excellent service with your lease and billing needs.",
"replyDate": "2025-11-10T00:35:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a0e35d0c-b7b7-47e8-9f95-223005ee4e7b",
"author": "Janet Cruz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJP_Tqq0Y79y9YTDyqiQpTSuUZFxYNbD0ItU-F5w9CrWGLcig=s64-c-rp-mo-br100",
"rating": 5,
"text": "I’m very satisfied with this storage Olga the manager has always been very professional and helpful to my needs",
"date": "2025-11-03T15:11:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words about Olga! We're pleased she provided professional, helpful service for your storage needs.",
"replyDate": "2025-11-10T00:35:17.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "18ca1bb9-0fee-428e-b702-0589be874a60",
"author": "Goomba Rose",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIHWwIeJZVNhi5r2ADXidnQdSJMkPBaS56S782_qJLLbX0W7Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-11-01T18:20:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive rating Goomba! We are so glad you trust Extra Space Storage with your belongings. If you need any assistance in the future please do not hesitate to reach out.",
"replyDate": "2025-11-10T00:35:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d9baa006-0dad-41ed-9386-41cac46edb1b",
"author": "Wendy Nelius",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUbFifTYJSfKJlKj3YU94qp3kIpE9HtviuhWT_QSX-wkiPxzCw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga went above and beyond to help when in a situation that was regarding another location! I highly recommend using them.",
"date": "2025-11-01T15:22:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your feedback about Olga's exceptional service. Thank you for recommending Extra Space Storage!",
"replyDate": "2025-11-10T00:35:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "38dba33b-299a-4bf4-ac62-6acb95183bba",
"author": "T Trout",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLJKuud8jdRK7FcZRFIfMQ9uqbJpwgTV8wGqNi9yRt3tdPKaQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga is the BEST!!!!",
"date": "2025-11-01T15:19:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the great review! We'll share your kind words about Olga with our team.",
"replyDate": "2025-11-10T00:35:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "606d03ae-27cf-47cb-a7de-f37fa956c2eb",
"author": "Joseph Panzarino",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKZsU5W04SCshZZfACkoLTn2_7DUgxPwc1g5DBD56pW0qPclQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super friendly and kind best customer Servise very helpful",
"date": "2025-11-01T14:25:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are elated to hear about your positive experience with our friendly, helpful customer service team!",
"replyDate": "2025-11-10T00:35:17.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9e2d5700-5bc2-4083-892e-0dd707198370",
"author": "susan zuber",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKHqpOmHV2mRC6pnO1EY8jZZhnD2SBn1cqhma_OkB-D0PWFPA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Was a customer for 14 years. You took great care of my belongings. Olga was great to work with.",
"date": "2025-10-22T18:03:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your experience! 14 years of loyalty means everything. We'll pass your kind words about Olga along.",
"replyDate": "2025-11-10T00:35:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "13669dc4-702d-43d5-baec-5217baff9441",
"author": "kristina kouznetsova",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJH_jMn-gLyNPmRyFI4V36r2sMFHuVy-aAZfhMt9rLTjUMCrA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga is amazing, quick, kind, and honest. Very easy to setup rental.",
"date": "2025-10-20T18:16:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are glad to hear Olga provided amazing service! Thanks for choosing Extra Space Storage for your rental needs.",
"replyDate": "2025-11-10T00:35:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5019ee82-a86c-4070-93dd-ee1944ef5f7e",
"author": "Andrea Russo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjULEKyKalkdp2hWOeYlg3SmCUmwL4dauAF62Dd10oILw3NqIDCJ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga was the best",
"date": "2025-10-18T17:45:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing! We're thrilled Olga provided excellent service. We'll make sure she knows how much you appreciated her help.",
"replyDate": "2025-11-10T00:35:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ce05ce1f-73af-42f0-89c5-92de27de0bcd",
"author": "Hugo Janampa",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVHQcTyYT-jcp_uWPSnLgUHBW1GcyIIgIFWa8H9C5rnSfDcTpeY=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Excellent attention 👏",
"date": "2025-10-13T18:26:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear about your positive experience with our excellent attention to service.",
"replyDate": "2025-11-10T00:35:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f86aad84-e431-4426-b1af-d76d680615be",
"author": "Sara",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWloguQgeyl-1qD-BJ9qmdCjYUgqgrtJzdrQCqeCUHNrCng-wYR=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga is such a joy to work with!",
"date": "2025-10-12T13:18:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for highlighting Olga's exceptional service! We're grateful to have team members who bring joy to every interaction.",
"replyDate": "2025-11-10T00:35:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0160707d-9c71-4994-9c9d-77dd2290c2b5",
"author": "Joy Doss",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXqFVvk7xbCOkfD7vJXhuZenmMpHatY8raJUc_cP17siPw-Zb3M=s64-c-rp-mo-br100",
"rating": 5,
"text": "My BF has had a rental unit here for many years, and the staff is always helpful. Olga recently helped us setup the app and made us aware of new features that make it easier for us to access the unit—she’s great! The facility is well-maintained, clean, and secure. The only thing we wish is that there were dumpsters and trash bins on site.",
"date": "2025-10-10T18:33:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! Thrilled Olga helped with the app setup and new features. We appreciate your feedback about dumpsters.",
"replyDate": "2025-11-10T00:35:17.000Z",
"tags": [
"cleanliness",
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "8291f0c0-4005-4bcc-a3e5-6a5523587d2c",
"author": "Sherry casado",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWB0DcOdKalWXVaeKWyHWkUZHpf3CJ_q6HM5GiImYqB_GunkVfJeQ=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2025-10-09T18:46:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Sherry. We're so happy you had a great experience with Extra Space Storage. ",
"replyDate": "2025-10-10T00:35:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "756f14f4-d719-4aa7-b33c-7122645f73d5",
"author": "Joe DeGaetano",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVPQCOJ6B_ybERT1AhPviAur0feQBybI8cz-dUeeDQbZ53BFzOI=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Olga provided me the storage unit that i have been in search for! Apparently low profile unit entrances are hard to find for vehicles around here. The price was fantastic! All around satisfied with the service provided 👍",
"date": "2025-10-08T17:52:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled to hear that Olga provided you with the perfect storage unit you were looking for! Thank you for choosing Extra Space Storage.",
"replyDate": "2025-07-10T00:35:17.000Z",
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "40ab08a2-5fb4-4f5f-8468-ce02a04c1e11",
"author": "Pam WebFink",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLsS0ZAE1LHAOxzw1wmiclFXNZgKugH2ZugSurb3XDIBVh0Ig=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2025-10-03T21:41:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate the rating, Pam. We're happy we could meet your storage needs. ",
"replyDate": "2025-10-10T00:35:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "29b3bf97-2832-4c60-a4ea-6d80fa772b94",
"author": "Lori Foster",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIuJdBgr5XDqBpeWcKQmCmYg6lBbJz3S5g6tu_KmAvZaZpXZg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Olga has been beyond helpful with my storage unit !! First time storage unit and have no complaints !! Definitely recommend !!!",
"date": "2025-10-03T19:37:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear Olga made your first storage experience great! Thanks for recommending us!",
"replyDate": "2025-10-10T00:35:17.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e43ec881-a669-447a-bc56-e6f68dc6de10",
"author": "Luis Micel",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJEgB6sUXRfGv_MOCwCE8Jvbvb_Clu7FZQLPCx4jN0JCaqTyv8=s64-c-rp-mo-br100",
"rating": 5,
"text": "I am pleased with the service and the place is nice and clean",
"date": "2025-09-30T18:38:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Luis! We're so glad you were happy with our service and that you found the place clean and pleasant.",
"replyDate": "2025-10-10T00:35:17.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "945873d7-17b2-4c9d-8b9e-f59e272372ba",
"author": "Brazucao Junior",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWNQsTLwnlCe3fGNukpF7YbaT6F2bRsxwf8zjgZBUerac8qJE4=s64-c-rp-mo-br100",
"rating": 5,
"text": "the place is very good and organized, now the best part is the attendant, Olga, a wonderful and attentive person",
"date": "2025-09-16T01:49:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear that you had a great experience at Extra Space Storage. Thank you for your kind words about Olga!",
"replyDate": "2025-10-10T00:35:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1d99d219-7b4c-4346-babd-91948d3f59a9",
"author": "Marilyn Maceli",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLRPr9S7HpJKrctTZRzYVx5cKczsXZp2k_d7x6IP6pZ6dnhCQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "The online experience was great. The in-person interaction with Olga was even better. She is wonderful to work with. She took the time to help me get into my unit and then to lock it up again. She is a great asset to the company. Thank you. Marilyn M.",
"date": "2025-09-15T17:55:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Marilyn. Call us if you have any questions or need assistance with your rental!",
"replyDate": "2025-07-10T00:35:17.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "a88bae2e-84e1-4176-ae27-150f2d3f412e",
"author": "Jerry Coleman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLkw0zKBHrpGZQnokfOs1VP2Ufsl4FKJytTb8NOJ3q_nKjO0Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service. Olga was Very helpful.",
"date": "2025-09-12T18:55:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are glad to hear about your excellent experience! Thanks for recognizing Olga's helpful service.",
"replyDate": "2025-10-10T00:35:22.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4bcf1244-c5fd-459b-b5a7-098113124729",
"author": "Wanda Carmichael",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKiZHrWSFWl59v2EgO_VpfHW1kNNtnhYMSeaQmiYX7IzX_eOw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Miss Olga in Freehold. so professional and friendly! She makes every stop extremely easy! The overall service of the other representatives.\nAt her location.\nOur professional extremely helpful! Thank you miss Olga!!",
"date": "2025-09-10T22:29:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are glad to hear Miss Olga provided such professional and friendly service! Thanks for recognizing our team's helpful approach.",
"replyDate": "2025-10-10T00:35:22.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2a39bdd7-14e0-4f12-b692-aa8bc4386419",
"author": "David Callirgos Ayasta",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKZEsii8RLcKIEeDOXswTNGiQBLjnAzACCvs3iPOYxV4S5FKA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-09-09T15:40:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, David! We are here for you if you need anything.",
"replyDate": "2025-10-10T00:35:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1a37408c-4694-416b-a5fb-817c6841e7ba",
"author": "jorge pineda",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKGNAecg0uxZ9NKmheBXLN5qUhG-SOTgpFXc6n6mDB4i8737w=s64-c-rp-mo-br100",
"rating": 5,
"text": "It's one of the best places I've visited and the customer service is incredible",
"date": "2025-09-08T15:00:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are ecstatic to hear you had such a great experience! Thanks for recognizing our incredible customer service team.",
"replyDate": "2025-09-10T00:35:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3af942a0-75c8-466c-860c-a4f62a6e4ee6",
"author": "Marisa Magrino",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUY4z2UT4ZfyBwZ_clmMzUetNq2-ixbnQhEeqKcl8xmdq82YO0=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-09-01T20:32:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, Marisa! If you need any assistance the future feel free to stop by or call us.",
"replyDate": "2025-09-10T00:35:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4ee6270b-3d57-46b4-b96f-a72e09e06dbf",
"author": "Donna Devlin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUMYhobuSgLrLdpR4XasgUKqRC4eY49nGZREeMDwiqQyTz3pxI=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-09-01T18:16:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Donna, thanks for leaving a rating! We're happy to hear you had a great experience!",
"replyDate": "2025-09-10T00:35:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0eacf47d-806b-40b6-88f1-29bb637d6afb",
"author": "Louis Fabiano",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK4zf2pV-t6rdHfeghLA1FQl9ajQJMhg2gbQvHW3Y7RKFE0XA=s64-c-rp-mo-br100",
"rating": 5,
"text": "This was my first time renting a storage unit everyone working there including Olga extremely helpful.",
"date": "2025-09-01T14:16:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Louis. We're glad Olga was able to help! Our team is here to serve you, so give us a call at (732) 639-5411 if you need any future assistance.
",
"replyDate": "2024-07-10T00:35:22.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "24017120-3190-415e-9ffc-1629a9d9abb6",
"author": "Kevin Carmichael",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUht7P-MJRFHGtgKVfQFv2uM-VnP8nsWl_acqMjxteWoT-z0BZ-RQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean facility. Good access. Nice people",
"date": "2025-08-27T16:50:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback! We're thrilled you enjoyed our clean facility, easy access, and friendly team.",
"replyDate": "2025-09-10T00:35:22.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "48644d8a-4ccf-4d63-a847-34907d751db2",
"author": "James Calero",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW3oS7f3CScXE-gkFHmtbsGdPXtzIshsD5Atfnd_UO2-fpQo3Hx=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-08-20T15:47:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, James! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2025-09-10T00:35:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "806dd855-242d-4d9e-b7d6-09a97fdfc573",
"author": "Makroum Makroum",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLmQ_3PiQ0DJ-UOWyWjBKsveTSru5wInzT7_dBlPhtsQA6YRA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-08-14T17:14:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Makroum, thank you for your positive rating! Please stop by our office or call us if you have any questions.",
"replyDate": "2025-09-10T00:35:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "21e73293-fc79-447e-aebe-bd6cf41ce7f9",
"author": "RedLionKNC",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU0u2OR523hTji-upVb04xUmBHIkYt6WXXDZ1F4-NQ3h1nwZc8z=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga was very helpful great customer service!",
"date": "2025-08-09T01:09:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! So glad Olga provided great customer service and was helpful.",
"replyDate": "2025-08-10T00:35:22.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3844b809-0c4a-4622-8b3e-3d6a5a92cb63",
"author": "James Coughlin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJOt2Xejgct8tFxf3e-GNvYYk9uQmAmzJgVQsF-lpupiN0PRw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-08-09T00:19:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, James! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2025-08-10T00:35:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5ca58881-a8bf-443c-b0ad-36d423377e40",
"author": "Chris Coughlin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLRv9XYZaviIOOx4XS_qXIKJjNDNG5BnLgNBwgVRBCm5Vj8pQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga was very pleasant, the facility is very clean, I would recommend storing your items at this location!",
"date": "2025-08-08T22:36:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful for your kind words about Olga and our clean facility! Your recommendation means everything to us.",
"replyDate": "2025-08-10T00:35:22.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "b3632384-0a39-4895-83b3-0c07bb82dc7e",
"author": "MALIKAL413",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKGwHbFaSI2ZDPIZGsLpUXiaRoeg7i6Qwgwxx67LaHREaxrFg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Service is great",
"date": "2025-08-08T16:27:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words! We're happy our service met your needs.",
"replyDate": "2025-08-10T00:35:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "813eca4d-8c4c-46a1-ad45-1b363c09bc09",
"author": "silvio seba",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXzLkrEqq-GOQejh8SybHOcMzJidry1ANt_Qi9MyU3N_J82hKM=s64-c-rp-mo-br100",
"rating": 5,
"text": "I am very grateful to Olga from Extra Space Storage for all the facilities she offers when we do our work. The place is very clean and it is always very pleasant to be there. Thank you.",
"date": "2025-08-06T05:33:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear about your positive experience with Olga! Thanks for recognizing our clean facilities and welcoming environment.",
"replyDate": "2025-08-10T00:35:22.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "fafaee60-9dfb-4867-b022-669e00be175e",
"author": "Richard Major (Rich)",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJOWOi3yjTBJhoqwKj9o3s5PnpTHcroy7-9037PoOSU_Xa0aFA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2025-08-02T16:59:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Richard! Please stop by our office or call us if you have any questions.",
"replyDate": "2025-08-10T00:35:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3e01ec3d-86fd-4802-a846-da9e9a0c51f0",
"author": "michael collier",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUcOVgbNhlJ1VDkRIDsuHEI4ItzGBLdfg8Qd9Is7mmgiimNqtE=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Clean place. Easy access and friendly staff",
"date": "2025-07-23T12:55:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful for your kind words about our clean facility and friendly staff, michael! Thank you for choosing Extra Space Storage.",
"replyDate": "2025-08-10T00:35:22.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "46ac2b3e-0558-4887-a283-5db1e1f19c83",
"author": "Pat Wall",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJTtOkbnprqNrsc-GVEeaV4-WpTtQY6kxO3QAraNkZb1C4miA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-07-21T17:33:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Pat! Don't hesitate to reach out to us if you ever need any assistance.",
"replyDate": "2025-08-10T00:35:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "81a28d90-771b-47c1-b5f9-70dc6237d76f",
"author": "Miss Coralina",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWJtaOp_MJErTDZ16nZRPKoume_zVZgsRd-3ky-hqzk4kQLHSIM=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Olga is great, pleasant and efficient.She bent over backwards to make sure all my needs were met. She replies almost immediately and does all she can to rectify the issue. She is beyond helpful and knows her job well. She is an employee that should be valued...I hope that place knows what they have in her.\nMy unit was upstairs and through a fire door. That was my only problem as the fire door doesn't make it easy to get the cart through. That was the only reason I moved out.",
"date": "2025-07-16T02:29:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Miss, we understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. ",
"replyDate": "2025-07-10T00:35:22.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "bc57c196-352f-47f8-9152-e81f62e845d0",
"author": "Francis Tinio",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKRA7LzmPdYtyukPW5xwrzlxpgvCkBa8eC_ehT7uAQAPlolxg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Walk in customers here. Olga and Ethan took care of us that we signed up on the spot.\n\nThese two went above and beyond!\n\nAlso space is well maintained.\n\nThanks guys.",
"date": "2025-07-10T16:42:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your positive feedback and are glad Ilga and Ethan provided excellent service. Thank you for sharing your experience!",
"replyDate": "2025-07-10T00:35:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b23aea40-296a-48fb-8358-e7216d0195d1",
"author": "Jamie Young",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJAbyh3bCexf_5hBihg908z4KpWr7X79HiDYsZC9-4EDzoF4Vs=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga helped answer all of my questions, A++ customer service!!",
"date": "2025-07-09T02:05:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We deeply respect your positive feedback, Jamie. Thank you for recognizing Olga's excellent customer service!",
"replyDate": "2025-07-10T00:35:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "07ebf134-b0ef-489b-b7e3-8af890fdf5a0",
"author": "Maria Freitas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI7be3VRbK3tWGoE7tFKZ_qKjSBfQKCwCc46dtuVKDOfxAE7g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing service- very caring and helpful. Very clean and well organized!",
"date": "2025-07-08T21:33:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience is greatly appreciated! Thank you for sharing your feedback.",
"replyDate": "2025-07-10T00:35:25.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "db204616-c9af-4229-8cc4-db3dc78eae38",
"author": "Al R",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKJimanHXJyqEgqQsdjBKusK7fMftffDM2JtHGdPVQGfQvXaA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-07-08T19:49:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Al. Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2025-07-10T00:35:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "75035a2b-8fc0-4c46-9f18-bcc18d298a66",
"author": "Chris Secrest",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUSEBPnpq95_ZgF-qKKx9YL_TXkwT3sqMiq4lJNITdCqbqfn_Uz=s64-c-rp-mo-br100",
"rating": 5,
"text": "Always clean, everything in great shape. Helga, the mgr was always professional, courteous and always helped with every request. Thx for great service.",
"date": "2025-07-07T17:57:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your positive experience! Thanks for recognizing Helga's professional service and our clean facilities.",
"replyDate": "2025-07-10T00:35:25.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "386e8309-a5cd-4363-9f41-c321eac6f9f5",
"author": "Mike",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUtyyHelsjF54XeGVAZl7cQYbVPwYyCs1quze-p5YbaEb2X8L7G=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga was truly a pleasure to deal with,I have a small part time business that does not generate large sums of money and she got me a parking space that easily fit my budget😃😃😃",
"date": "2025-07-07T16:52:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Mike! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2025-07-10T00:35:25.000Z",
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "6bffe8ce-987a-4f49-8f89-c6867bb2c0f1",
"author": "Dee Gorczyca",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI0y1bZeqzxlSsXvgxhM0_ZHGFZCSvzYUG7YwNr-YI7isXb1A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra space storage has been so convenient for me. I can't say enough about Olga in Freehold. She is so pleasant to speak with and goes above and beyond to help me. She is a wonderful asset to the company. Thank you Olga for your help.",
"date": "2025-07-05T20:34:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Dee, we appreciate you taking the time to share your experience with us! We agree, Olga is such an asset to our team! Thank you for choosing Extra Space Storage for your storage needs. Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:35:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cde778e7-b7cf-44fa-90cd-57d6c8a437d1",
"author": "Elenita Lopez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLS5YjDlem4in0asYrq_eFnhtreAe1cQfMo0ESM9hd8ZpvPKg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga is very helpful showing me around and understands my need. I love Extra space storage. Highly recommended storage facility.",
"date": "2025-07-05T16:23:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your positive experience with Olga and that you love Extra Space Storage!",
"replyDate": "2025-07-10T00:35:25.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b8c9014e-5721-4022-ad2f-ce057434dc5e",
"author": "Phillip McCook",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIo4YNXgDiXu9OvkVTVp0bUNjkXvC1NCMGs3nmLx2dSgk-xYA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience. Olga was very helpful. Would definitely go back.",
"date": "2025-07-04T20:44:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your great experience! Thanks for highlighting Olga's helpful service, Phillip.",
"replyDate": "2025-07-10T00:35:25.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d62ee6c7-3b10-4adb-b9c0-d2d864cbb5af",
"author": "Kevin & Kathy Wehrle",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJEC3J1_H7Oyu0G7JOmC-e-drreSsw2SbDxu9C6rAlXXg_u2Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "We had a great experience with Olga at the Freehold Extra Space Storage. She showed us the available units and held one for us for 3 days until we decided. The place is clean and has a large elevator. Olga was very informative, it was a very pleasant experience.",
"date": "2025-07-01T21:20:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your great experience with Olga! Thank you for highlighting the clean facility and excellent service.",
"replyDate": "2025-07-10T00:35:25.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "d5c01760-ef3e-4c3c-8dc5-296ee1485b8f",
"author": "Flawless Sinclair",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLkFYYQkS4WgZj5ApWUCOAez5bY5M0E9qyS38YMhsCbltDoHQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-07-01T18:10:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Flawless! We are grateful for customers like you. ",
"replyDate": "2025-07-10T00:35:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "117b0966-4376-4b7d-bc02-7a2a4995f063",
"author": "Erica Russo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXwFkTMvCstFm3dB8sAAmVPnjNvrrYwu8JTjHEogJCe4vyw6VGy=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga was the best !!",
"date": "2025-07-01T17:10:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Olga provided excellent service! Thanks for sharing your positive experience with us.",
"replyDate": "2025-07-10T00:35:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "eaadade4-ff3f-452a-85c1-67d740c056ce",
"author": "Ray Graber",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVY9ohwBeeg6TXRCsOUYjpNds_s14jHzQNyFP0GpPvQBcQ9k8A=s64-c-rp-mo-br100",
"rating": 5,
"text": "I Have now rented at three separate Extra Space locations in Dover, New Jersey, Egg harbor, New Jersey, and now I have just moved into a unit in freehold New Jersey, all the facilities have been extremely clean, Secure and will maintain, In all cases, the staff at the facilities has been extremely responsive and helpful when I needed assistance. The Extra Space units have been exactly what I needed to store my belongings. I highly recommend Extra Space to anyone who needs a storage uni.",
"date": "2025-06-30T14:24:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your positive experiences across our Dover, Egg Harbor, and Freehold locations, Ray! Thank you for recommending Extra Space Storage.",
"replyDate": "2025-07-10T00:35:25.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "eb6acd12-8881-41cd-9bb0-a5ba56a6f088",
"author": "Jade Aldama",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI3NbgxajneR6f3knQZFf17b4FTzbsxp67TDBrLkwZFEbytJg=s64-c-rp-mo-br100",
"rating": 5,
"text": "The attention of Olga is amazing. Thank you very much for the best recommended experience",
"date": "2025-06-28T17:22:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience with Olga is greatly appreciated. Thank you for sharing your feedback.",
"replyDate": "2025-07-10T00:35:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fd8fef6d-6893-4123-95d2-84d64cf25a29",
"author": "David Nichols",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW_Gk-OnHiSHZRVLBxe_DZ0ZVAUpsQHW9211DAI9Cux4SSBiTnx8g=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I had a fantastic experience at Extra Space Storage in Freehold, NJ, and I want to specifically recognize Ethan for his outstanding customer service. From the moment I walked in, he was welcoming, professional, and incredibly helpful. He took the time to walk me through the different unit options, answered all my questions patiently, and made sure I felt confident in my choice.\n\nWhat really stood out was Ethan's personality—he’s genuinely friendly, easy to talk to, and clearly takes pride in helping customers. You don’t always get that kind of personal attention these days, and it made the whole process smooth and stress-free.\n\nThe facility itself is clean, secure, and well-managed, but it was Ethan’s service that really made the difference. Highly recommend this location—and if you get to work with Ethan, you’re in great hands!",
"date": "2025-06-14T22:45:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your fantastic experience and Ethan's outstanding service! Thanks for recognizing his welcoming, professional approach. We're thrilled that Ethan took the time to walk you through the different unit options, answered all your questions patiently, and ensured you felt confident in your choice. It's wonderful to know that his friendly personality and dedication to customer service made such a positive impression on you. We're also glad you found our facility clean, secure, and well-managed. Thank you for your high recommendation, and we appreciate your kind words about Ethan and our storage location.",
"replyDate": "2025-07-10T00:35:25.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "78a7c4d0-f181-4906-b885-af4f95907672",
"author": "Robert Vazquez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWotRgt-00SDV5ydmH-hOnIiZ5rr5wC44b35azR6zLSLVJ7S_jW=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-06-13T20:54:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Robert! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2025-07-10T00:35:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "321ce4bc-acd0-4b3f-94ec-773df7278443",
"author": "Steven Schindler",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ4Mm5Epg_xZw21dH-VwLwUEzr5qb1tGupO5aSH7PcDnsxjAA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga was very helpful, knowledgeable and pleasant to work with.",
"date": "2025-06-12T20:49:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Olga was helpful, knowledgeable and pleasant to work with!",
"replyDate": "2025-07-10T00:35:25.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4b60816f-02ce-46be-b964-eb2e13fd4c0d",
"author": "Michael Claps",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKO6x5VxBUfShfConq1CaLcEdHRKLuqvdsXPPqOVVQ7JALsxA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very easy check in, smooth process. Olga was very helpful during the process. Thank you,",
"date": "2025-06-12T16:36:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your smooth check-in experience! Thanks for recognizing Olga's helpful service.",
"replyDate": "2025-07-10T00:35:25.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3b2dde07-1f55-4221-84fb-8a69b1a06e5e",
"author": "Ed Parze",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLKnXWxhPmWuBnBWs-pdF7SNAvu4-JEiJY3CDzEYB7PRfp6mw=s64-c-rp-mo-br100",
"rating": 4,
"text": "Went in looking for a more accessible unit and was greeted by the manager Olga, very nice encounter, she helped me with my request. I have been a Clint here for 5 years with no complaints. Thank Olga.",
"date": "2025-06-10T16:01:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your positive experience with Olga! Thank you for being a loyal client for 5 years.",
"replyDate": "2025-07-10T00:35:25.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "64ad7d23-a9e3-4142-848b-e879248a6d19",
"author": "sabrina zilberbrand",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKEk4AL_jjV5N8XAj6FpHXpENiDLO3XdygWAIol8QzvMD_fJpAr=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Olga provides wonderful service !\nThank you for your help\nYou went above and beyond.\nMuch appreciated",
"date": "2025-06-09T22:04:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about Olga's wonderful service and how she went above and beyond to help you. Your appreciation means a lot to our team.",
"replyDate": "2025-07-10T00:35:45.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "ffdd474f-5512-497e-ae69-34c694f04271",
"author": "Randi Miller",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX18hUXZAjaZ0YUCoOjIIQE9ZDhvqB2KlBXe-qqG9DNo_kd-tEY=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Olga was terrific she helped us with everything from getting into the gate to finding what unit was ours because we remembered nothing",
"date": "2025-06-09T18:14:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Olga provided such excellent assistance! Your feedback about her helpful service finding your unit and gate access is greatly appreciated.",
"replyDate": "2025-07-10T00:35:45.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "ba5ebad5-8ba5-4d93-93bd-dadfc70d618a",
"author": "Mike Behar",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWHb4TiLyaX3JmKf8cQN2iapHhzl2bofPDoF8LQ3FiGkmRhFmU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Quick and easy experience. Olga was a big help",
"date": "2025-06-07T18:58:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your quick and easy experience. Thank you for recognizing Olga's helpful service!",
"replyDate": "2025-07-10T00:35:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fdb0a8db-f89b-47d4-99dd-4114087d65af",
"author": "John Mongello Sr.",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLvNnok2wplwoqFr-RsqGof4LfiO-D9hXt_4b7Opd_vSYXf4A=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had a security problem my door was left open.\nWhen I got home, I received a call from Olga who informed me that I left it open. I returned and saw two people in front of my unit. It was Olga and another young man were standing guard.\nThese employees were so Professional and Personal.",
"date": "2025-06-06T23:06:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about Olga and our team's exceptional service. Their professional and personal attention to security demonstrates our commitment to protecting your belongings.",
"replyDate": "2025-07-10T00:35:45.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "44189b3f-aefe-47de-b4ce-58061ef0856c",
"author": "Albert Trainor",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK9k6nj_saZBL1OAfhIUwlFsezkipwi0VLWsVsfoOU2BpCgUA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service!",
"date": "2025-06-06T20:45:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your excellent service experience! Thank you for choosing Extra Space Storage.",
"replyDate": "2025-07-10T00:35:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "eaa4b849-807e-45e4-8afc-aa30a497d2bc",
"author": "Michael Dawson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWDPiv81waEHWUwBZyxMy_tz0ppfnbKdtUijVOf6ii8ACDLFUwAXQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I opened my account today for the first time at Extra Space Storage had the pleasure of meeting a gentleman by the name of John who was definitely a pleasure of doing business with absolutely acknowledgeable about what's going on with the contract and getting me prepared to move my things in explained everything in detail was very elaborate on what I was putting in my unit and was able to help me to decide on getting insurance which I was happy I did I look forward to being there for a while it's convenient and local and as long as I can deal with people like John it will be a pleasure",
"date": "2025-06-06T13:09:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Michael! It's wonderful to hear you had a positive experience with us and are glad John was great to work with. We want you to know that we are here to assist you with any further storage needs! Give us a call at (732) 639-5411 if anything comes up!",
"replyDate": "2023-07-10T00:35:45.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "44d9b6a3-6c4a-4cc9-acc9-19dfa199deea",
"author": "Bianca Enrique",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIyxkI1YxnTtVY6w1p3waT-7YCYFlGaJFT040uyWV4dMrEiZw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I can’t say enough good things about Olga, the manager at Extra Space Storage! She is incredibly helpful and always goes above and beyond to make sure everything runs smoothly. From the first day, Olga made the entire process so easy and stress-free with her friendly attitude and genuine care. She is a true blessing and an absolute asset to this location. Highly recommend this facility, especially because of Olga's exceptional service!",
"date": "2025-05-30T14:16:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear about your positive experience with Olga at Extra Space Storage! We think she is great too! Thank you for sharing your feedback, Bianca.",
"replyDate": "2025-07-10T00:35:45.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "71104a82-d5ec-4bb3-8209-5e8de120a43f",
"author": "Lyn",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXz8BinEyIaojqoJnhxtFUN89B-99zOGtcbk_SDMeVIG_3vgmI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Justin customer service is exceptional, I definitely recommend this location",
"date": "2025-05-27T18:01:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about Justin's exceptional customer service. Thank you for your recommendation!",
"replyDate": "2025-07-10T00:35:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0066f2c6-a74b-45fc-8ce9-7a92d74126a7",
"author": "Marian Conover",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVNhiv4yIxBudpVdGnIPoIYPprz3JjSumWOPSXLYoJmogYbwco=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Yesterday I ran to my storage unit to pull out my gardening supplies and stopped in the office. I was greeted by Olga who was so helpful with an issue I had with my storage unit. She took care of it right away and called me today to let me know that the issue had been resolved. Thanks again Olga!",
"date": "2025-05-22T02:53:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about Olga's exceptional service. Thank you for highlighting how she quickly resolved your storage unit issue and followed up promptly.",
"replyDate": "2025-07-10T00:35:45.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0a1f1225-53a1-461d-ab66-26b2db102106",
"author": "cindy guarino",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLjxB59_Ha4CeQgpfsYCqZfE4QZJtNwWQwJSDZJZgM3_ykLRw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-05-12T17:49:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Cindy, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2025-07-10T00:35:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8963d40f-4e4a-4073-8519-408ae91d2e32",
"author": "Andrew Boschetti",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJWFgjRnBOxaeW4XbHdSXBL_6hg_iUbQ7ZKeZh_hnFP8Ts7lw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great location, helpful staff.",
"date": "2025-05-09T18:58:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear about your positive experience at Extra Space Storage. Thank you for your feedback.",
"replyDate": "2025-07-10T00:35:45.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5d87d464-e099-45a1-88b4-d5c4a8342168",
"author": "Kathy Vodarsik",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJti5s9gOqHih4LwyTdGEjkb-ME1uI3Q8m-StfT32Ow0l6N=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga has been fantastic during our rental experience. When we encountered a problem with our unit, she handled it expertly. Everyone we've interacted with there has been very helpful and friendly. I strongly recommend this storage facility for your personal needs.",
"date": "2025-05-08T18:46:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear about your positive rental experience with Olga at Extra Space Storage. We strive to improve based on your feedback. Thank you for recommending us for your storage needs!",
"replyDate": "2025-07-10T00:35:45.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "90a2be0c-1d5d-4c74-be39-0aa31e6a2a8c",
"author": "Mike William",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIp8Uqd_YVbnov0Y3wm4BP0i4PO6kjbC8IOR3V6D_saMplL0Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy process, knowledgeable people. Good location.",
"date": "2025-05-08T01:11:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Mike! We're so happy to hear Olga was able to make your rental process hassle free! Give us a call at (732) 639-5411 if you need any future assistance.",
"replyDate": "2024-07-10T00:35:45.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f2773715-c22d-47c2-8804-4b8e16bfa01a",
"author": "Dare Abiodun",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKEff6bzUQOTYHltYrFuE1EyFH8kqBXnSg1n4enUGnSODn1hw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Straight forward and easy to set up. Shout out to Olga for helping me secure a unit!",
"date": "2025-05-07T22:29:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're excited to hear about your positive experience with Olga at Extra Space Storage!",
"replyDate": "2025-07-10T00:35:45.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "5dbb2daa-238d-4017-998e-63ab11186ed8",
"author": "Amin Elsway",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJuRCn4R2VMo-rBUakFOIXnQfLLykHU91w6QkrZspuHXOyaRA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Got kicked out of my wife's house because she found out about my 3 girlfriends thank God for extra space I wouldn't know where to put my prized Pokémon cards",
"date": "2025-05-07T17:19:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience with Extra Space Storage is greatly appreciated. Thank you for choosing us to store your prized Pokémon cards.",
"replyDate": "2025-07-10T00:35:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "66060d34-50a7-4d7b-82cb-ef393fb56403",
"author": "Marc Bandola",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUIeTSAh5Zl1Hd00UyBB84_rXepdeso6poGAHBWO4JaTpoUis91=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga was absolutely incredible and explained for us! Highly recommend",
"date": "2025-05-06T15:43:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear that Olga provided excellent service to you. Thank you for sharing your positive experience with us.",
"replyDate": "2025-07-10T00:35:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "708bc7db-aa0b-4850-9559-21787c80e822",
"author": "Mallory Bandola",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJVluMhCEYbwaD_PNbD5gCPsuNhYqJfLh3PSG5GaFfPvzp13Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga was fantastic- very honest and helpful.",
"date": "2025-05-06T15:41:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your experience. We are glad Olga was fantastic and very helpful.",
"replyDate": "2025-07-10T00:35:45.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c9e1dc4a-9522-4bf9-9435-1efa9cbd1c60",
"author": "MME Contracting LLC",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWYJOV3xecl8jt6BH2Y0sLLKTke6JPpNSFPwDaSAfhmdPsQ0WJMoA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service! Also good rates.",
"date": "2025-05-02T15:29:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback! Thank you for choosing Extra Space Storage.",
"replyDate": "2025-07-10T00:35:45.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "8f0c41dc-ee7c-4bb1-a18c-a0ea5f493ede",
"author": "Dan Naples",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI-MCSMLAF5QrvszJFMezBYrPjosyi4Ns_1eSHKe6Yi6wtX1A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga has always been there to help the Marines Corps Detachment when needed .",
"date": "2025-04-14T15:23:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled to hear that Olga has been helpful to the Marines Corps Detachment. Thank you for your feedback.",
"replyDate": "2025-07-10T00:35:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cbe0da06-0b0e-4124-aa78-757b56af424e",
"author": "Cpl. Philip A. Reynolds Detachment",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLUnsrURImHM52KzR3kLO3vZo1tq7o7PYpNHs7iqQUDzggWgQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra Space Storage has taken care of our detachment for years now. The customer service is unmatched and have helped us every time we’ve asked.",
"date": "2025-04-14T15:21:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear about your positive experience with Extra Space Storage. Thank you for choosing us for your storage needs!",
"replyDate": "2025-07-10T00:35:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f9712d2f-aa4a-42d5-b661-417baaad9f11",
"author": "Sherrai Carter",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVzujGtDsHRwJca6QKhmtpuKme3TRTREz9MA4ftjGGzKk0ul3k=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga is so helpful and professional. I would recommend here to everyone",
"date": "2025-04-10T00:11:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Sherrai! We're so glad we were able to meet your storage needs. ",
"replyDate": "2025-07-10T00:35:46.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4479e0d0-628e-490d-918c-64e13a085f8b",
"author": "Sherrai Mumford",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWFyFa_vfGhTXBW5Qmqt2B3lm4R1i6qF3SuGCPDXmHKSqoKrg9-=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-04-10T00:10:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to leave a rating, Sherrai! Your feedback means a lot to our team.",
"replyDate": "2025-07-10T00:35:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0e87200a-b938-4650-94fb-b9e60cedf868",
"author": "Susan Driscoll",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJKq2_oi5hqJIzXTC8ZB31iWTknGCPV3qu37ZolDgxhEbjfMA=s64-c-rp-mo-br100",
"rating": 5,
"text": "We had an excellent experience with Extra Space Storage. The facility is in a good area with easy access and the storage facility was very clean and safe. The unit itself was as described, and the manager and staff were very helpful and knowledgeable. I would definitely recommend this place and would use again in the future if needed.",
"date": "2025-04-09T22:48:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're honored to have met your storage needs at Extra Space Storage. Thank you for the positive feedback! We're glad to hear that you found our facility clean, safe, and easily accessible. It's wonderful to know that our manager and staff were helpful and knowledgeable during your experience. We appreciate your recommendation and look forward to serving you again in the future if needed.",
"replyDate": "2025-07-10T00:35:46.000Z",
"tags": [
"cleanliness",
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "fe1cb280-8168-4a79-9323-4d687a290e05",
"author": "Lana Farber",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIdvwFE-gwJ6tctXDbqqhJEQYMesBbPzojVno-pV4jJv4XwEA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience! Easy to reserve to a storage unit online. Storage unit was clean and ready on time. Office staff was friendly, helpful and available to answer any questions I had.",
"date": "2025-04-09T22:02:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a 5-star experience, Lana! If you ever need anything in the future feel free to stop by or call us.",
"replyDate": "2025-07-10T00:35:46.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "ade3f627-cfe9-4bf2-a0f8-11fdc7e6698b",
"author": "John Tiedemann",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL5KO14eMkN5C7mjj6wedPiHDc1h3fRPsuiLL3i22dgZ4PqUg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-04-09T14:03:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, John! We're happy you trust Extra Space Storage for your storage needs. ",
"replyDate": "2025-07-10T00:35:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4abff85a-d83c-4c25-b082-edf218f1aeab",
"author": "John Tiedemann",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL4yOpLvftijEZ9n0nwudayF-VikrzMwxzLz6Mj1QUd1Z0h=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-04-05T16:59:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi John, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2025-07-10T00:35:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "55e7cd08-32a8-422e-98ed-0e75f41d34a9",
"author": "Joseph Hernandez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI9svgs494vq8Lu9EOWrDpa12ME-U4d870QRhCxgX0gAPegxw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga is the best. Such a pleasant experience working with her. The facility is great too, very clean and well lit.",
"date": "2025-04-02T19:27:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We deeply respect your feedback. Olga is indeed a great asset to our team. Thank you for sharing your experience!",
"replyDate": "2025-07-10T00:35:46.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "36cded77-124d-433a-b0b9-aff18dee5e65",
"author": "Ginger Mahmoud",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjViPTeA3_vaLK4rRCd-2x-HfhHomvjX0CrLaE2xfct3Ai6_XKlo=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great staff. Great facility!",
"date": "2025-04-01T19:05:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your review is appreciated. We are glad to hear you had a positive experience with our staff and facility. Thank you for sharing your feedback!",
"replyDate": "2025-07-10T00:35:46.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5b999081-82a2-4cf1-bd8a-75ad85fec674",
"author": "Dee Pagan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLPyhMo28OG0OgtbT91PMeL4f2PILRAA9IghrBsV_ZLBDCPew=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga and Ethan were very professional and kind. Olga really explained everything to me and helped me set up the app to have excess getting in and out. The storage place was very clean, and i really liked the fact about camera's being set up all over, making me feel safe as well !",
"date": "2025-04-01T00:31:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your review is appreciated! We're thrilled to hear that Olga and Ethan provided professional and kind service, and that you felt safe with the cameras in place. Thank you for sharing your experience with us!",
"replyDate": "2025-07-10T00:35:46.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "a7449ff6-784a-4bca-8165-206afd7be484",
"author": "Christine Bell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLCrewT_IjIDaH-qzKu70otJsH2B5hWKRbwI4tBX8bsokJL_g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Freehold NJ EXTRA STORAGE 7 Schlectweg Way Freehold NJ 07728 / off 537\nThe Office Customer Care Coordinator on-site manager OLGA is very competent, highly efficient, energetic, very cordial & graciously courteous & patient, kindly understanding and so-caring, helpfully supportive and highly sensitive to all of our needs. Excellent Human Relations skills. She is the reason the facility is always hygienically sanitary and safe as Olga is always keeping vigilant as to who, goes in, goes out, drives by, stops, etc.",
"date": "2025-03-31T16:25:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Christine! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (732) 639-5411 or stop by the facility! ",
"replyDate": "2024-07-10T00:35:46.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "7af19455-cdad-4e87-bdd6-2c85bbe37bfe",
"author": "Agnes Wilder",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX8mewTdQQX_HMyPKo_XHBMshaYM-F-LLNfiF4tNN0iSARWvRo=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga is amazing. We had our stuff stored for quite a while, and any time we had an issue or question with billing or with our units, she was always available to help us and make sure our experience went as smoothly as possible. Highly recommend using this storage space above all others. Olga definitely took a lot of stress off of our shoulders.",
"date": "2025-03-19T03:06:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for your positive feedback, Agnes! We are pleased to hear that Olga provided excellent service to you.",
"replyDate": "2025-07-10T00:35:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "58ae039c-864a-46b6-96dd-81d9e9d3d8af",
"author": "Senala Nolasco",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV_MzdSxpLAdO5rxVl_vXHozIqtdr5IUhhctG-Z1Y2WryivlYbR5w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga Pena is an asset to your company. Her attention to detail and expertise paired with her kindness is what keeps customers coming back! Thank you Olga for going above and beyond. I hope you are appreciated as much as you should be.",
"date": "2025-03-13T17:02:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your kind words about Olga Pena. Thank you for recognizing her exceptional service.",
"replyDate": "2025-07-10T00:35:46.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "06264984-8246-4cd6-b6c3-9440a7b108b5",
"author": "Christopher Teevan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJRceyjTDfLLXEB363swT3lE25-ZdCViAcWU0wWiZOmywXP1w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Had a great experience with Ethan and Olga at ExtraSpace in Freehold. Very friendly, and accommodating. They gave me great advice for my Storage needs.",
"date": "2025-03-08T22:02:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear about your great experience at Extra Space Storage in Freehold. Thank you for sharing your positive feedback!",
"replyDate": "2025-07-10T00:35:46.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "01dcf8ec-d2ef-44f7-9394-f2109474595d",
"author": "Elijah Chen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW9mphhCLRj27Hv9Nb_LrazE3u6GyjeOtZ1pLjQ7sOBa5EbuPpj=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga at the front desk is very nice :)",
"date": "2025-03-04T01:51:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are glad to hear that Olga at the front desk was very nice. Thank you for your feedback.",
"replyDate": "2025-07-10T00:35:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "196bb958-db67-438d-9186-9d2475d96e16",
"author": "ANNA BELOVSKY",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI78_Up3YAcp9GzrjeTBIUPASHfSEDQEnbYXCAU5N3xlg69Mw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had the pleasure of renting a storage unit at this facility, and I can't say enough great things about Olga working at the front desk. From the moment I walked in, she was welcoming, friendly, and incredibly helpful. She made the entire rental process smooth and easy, answering all my questions with a smile. She went above and beyond to ensure I was set up with the perfect unit for my needs and took the time to explain all the details, making sure I felt confident and comfortable. The facility itself is clean, secure, and well-maintained, but the outstanding customer service truly sets this place apart. Highly recommend this storage facility to anyone looking for excellent service and peace of mind!",
"date": "2025-03-04T01:51:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear about your positive experience at our facility! Thank you for sharing your feedback.",
"replyDate": "2025-07-10T00:35:46.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "3a85ec8f-fa74-4ae2-b9bd-c1346c137e48",
"author": "Cora Solomon-Riise",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU7qVh99S7rWzFMWsxCCvOMvKpoh_N32OJxyN0hFe_t4eSmaSvC=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had an amazing experience thanks to Olga. She was incredibly helpful, professional, and kind throughout the entire process. She took the time to explain everything clearly, making sure I got the right unit for my needs. Her friendly attitude and excellent customer service made the whole experience stress-free. If you're looking for a storage unit, I highly recommend coming here and asking for Olga—she truly goes above and beyond!",
"date": "2025-03-03T22:45:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are elated to hear about your amazing experience with Olga! Thank you for sharing your positive feedback with us. We're thrilled that Olga was able to provide you with exceptional customer service, taking the time to explain everything clearly and ensure you found the right unit for your needs. It's wonderful to know that her friendly attitude and professionalism made your experience stress-free. We truly appreciate your recommendation and kind words about our team member.",
"replyDate": "2025-07-10T00:35:46.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9a8d009f-cf42-4f59-9835-14ebca4bdbf7",
"author": "Tyson Warren Sr.",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIbU72huOvU_WxsoJwkhtmgJc-uftZ7WOvxtCSIfoxWwFXyaQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "The best moving experience I ever had. Great service.",
"date": "2025-03-03T22:23:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear about your great moving experience with us. Thank you for sharing your positive feedback!",
"replyDate": "2025-07-10T00:35:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c3a3a370-a0f4-427e-97b0-1865e04e6efc",
"author": "andrew perry",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJLlO1EXWEyrnkigyhMGjjIE-5lKKtzmOz5HxKlnmsE4seOkw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-03-03T22:17:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Andrew! We are here for you if you need anything.",
"replyDate": "2025-07-10T00:35:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6110a53a-6b65-4363-856d-a4405ed76ce9",
"author": "Donalisa Allan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI_R_KrtdyWUNMi5M_55XMN2Fjxo3Ch3QkmpxO-YgD9wPQQTOdW=s64-c-rp-mo-br100",
"rating": 5,
"text": "Totally clean inside the storage bin and outside. I had a great experience with Olga and Adam. Both of them were totally honest and extremely helpful. I'm so happy I found Extra Space Storage!\nI had a storage company before and the experience wasn't that great. These two were easy to talk with and they were so helpful in finding the price I could afford. I will let all my friends know about Extra Space Storage.\n\nThank you both! Donalisa Allan",
"date": "2025-03-03T20:52:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Donalisa. We're glad our team was helpful and great at keeping our property clean! Our team is here to serve you, so give us a call at (732) 639-5411 if you need any future assistance.
",
"replyDate": "2024-07-10T00:35:46.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "10fad759-d568-4cd4-bd3c-54a68e7ee579",
"author": "Fremiud Otero",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLA4toR7ybMOMxg1fDof-FkbJdbmgh381KSiJx7TeAWk5qvyw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place to do business, the staff is great especially Olga! 👍",
"date": "2025-03-03T15:26:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Fremiud! We work hard to meet the expectations of our customers, and we're happy to hear Olga hit the mark for you! Don't hesitate to stop by the office or contact us at (732) 639-5411 if you need anything.",
"replyDate": "2024-07-10T00:35:46.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "aa46e8e0-b782-48b5-82c4-074c99d1dab8",
"author": "Brooke Whitney",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIAK_-w6eUmAZ0vvQrbHRsS20weMybtWAXqoF3XVQi2edFgug=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Olga for being so helpful !",
"date": "2025-02-13T21:12:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're absolutely thrilled to hear that Olga was so helpful! Thank you for sharing your experience with us.",
"replyDate": "2025-07-10T00:35:59.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7b093b05-0d7f-4c33-8e2b-ba7d890133df",
"author": "Susan Knoud-Andrews",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVihUH8cuBspBQEudC74EtjEw06khBUygui5FqpdMe_pCvnhVNP=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-02-13T20:59:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Susan! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2025-07-10T00:35:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f24f11f5-3c70-4778-b29e-645d7f65c5f6",
"author": "Georgina Johan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWdmjPvEO6X0cbPXTtNPISJgPSJJhFaumBPk7pKb3nVBoouCthg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I really appreciate Miss Olga!",
"date": "2025-02-13T20:50:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely delighted to hear about your positive experience with Miss Olga at Extra Space Storage!",
"replyDate": "2025-07-10T00:35:59.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "47fd454e-3d50-467d-94df-380082ce524d",
"author": "Jose Mejias",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV4rxOE-gy0R7ZMxzfdvyP_traqRxmFgdoR0GbJWp_dqVic0KFu=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-02-11T20:15:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Jose! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2025-07-10T00:35:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1ed4c39c-44aa-41fa-bf0c-0d7669a6018e",
"author": "Rita's Italian Water Ice & Frozen Custard",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV5bfLphn13acWk-2sNpVtPLhIouTeAq5y7bvos1FIVb2JqqKA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga was the sweetest most helpful person that I have encountered on my quest to find storage facility. I would have booked with her but they didn’t have the size I needed. Olga whatever you do don’t change you definitely brightened my morning.",
"date": "2025-02-11T14:43:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are glad to hear that Olga provided excellent service during your visit. Thank you for sharing your experience with us!",
"replyDate": "2025-07-10T00:35:59.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f476862e-15d4-4f33-b02d-f2d3f485ed4a",
"author": "Daniel Pearsall",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLMr5m4X1AVRHS_BASDAtLDvG7XJT2_DIioxQpkx-Px8b9wJA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing service, great people!",
"date": "2025-02-07T14:45:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Daniel! We are glad to hear you had an amazing experience with us.",
"replyDate": "2025-07-10T00:35:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Marcus Wilkins",
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"rating": 5,
"text": "Good prices and the owner is a sweetheart",
"date": "2025-02-05T03:27:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive feedback, Marcus! We appreciate your kind words about our prices and service.",
"replyDate": "2025-07-10T00:35:59.000Z",
"tags": [
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],
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},
{
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"author": "Honor Legend",
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"rating": 5,
"text": "AMAZING!!!",
"date": "2025-02-02T22:38:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your positive feedback! Thank you for choosing Extra Space Storage.",
"replyDate": "2025-07-10T00:35:59.000Z",
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"sentiment": "positive"
},
{
"id": "a5672b7f-4893-4829-b54d-c4013c31d7be",
"author": "Terrie Austin",
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"rating": 5,
"text": "Olga, the office manager, is extremely helpful anytime we call with questions.",
"date": "2025-02-01T17:59:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave a positive rating, Terrie! Your feedback means a lot to our team. ",
"replyDate": "2025-07-10T00:35:59.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "6f2cd90f-0dcd-4ceb-b0ee-c5a4cd5a6104",
"author": "Alma Velez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVqpZCm8aGA7JzhULpl9jufe4TcIBdPdUgfu9mzLngkNjGbvoMi=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-01-31T17:46:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive rating Alma! We are so glad you trust Extra Space Storage with your belongings. If you need any assistance in the future please do not hesitate to reach out.",
"replyDate": "2025-07-10T00:35:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "emily c",
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"rating": 5,
"text": "Olga was extremely helpful in getting the proper unit for my needs. She was informative and made this process very easy. Great experience so far with this storage facility!",
"date": "2025-01-26T14:20:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're delighted to hear that Olga was able to assist you in finding the perfect unit for your needs. Thank you for choosing Extra Space Storage!",
"replyDate": "2024-07-10T00:35:59.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3d1565eb-0573-4485-8a8f-9d4ddfd1149d",
"author": "Fernando Freitas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIDlodyJrOF6ecuPhQTTWmtpQgCvHkd4WFENJO--MnPdYm2sw=s64-c-rp-mo-br100",
"rating": 5,
"text": "The customer service was very helpful and professional.",
"date": "2025-01-22T11:39:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your feedback is incredibly valuable. We're glad to hear you found our customer service helpful and professional. Thank you for sharing your experience with us.",
"replyDate": "2025-07-10T00:35:59.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6f28f159-7052-4f1c-8c01-634b77b65f4d",
"author": "Rhonda Kotula",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKRSRBYPPZAgSLyUBozKYhEnf2p3OGwhu5DInLokIUsRiatVA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The employees at Extra Space Storage are so helpful. They let you know everything going on and any questions I had were completely answered.",
"date": "2025-01-19T14:17:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear that our employees at Extra Space Storage were helpful and answered all your questions. Thank you for your feedback.",
"replyDate": "2025-07-10T00:35:59.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "611f47fd-8937-4acd-b3cc-67d754651a8f",
"author": "Khyia Washington",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWzTd5lLYaayEeWFE_D_mXx_Pmy7tvdyeQ3SMfdDsscI92BK9CvQQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga was very helpful and compassionate!",
"date": "2025-01-18T20:47:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! We are delighted to hear that Olga was very helpful and compassionate.",
"replyDate": "2025-07-10T00:35:59.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
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"author": "aly",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX3LdQLjySvaV-c7qGCwvAdnIreLH9uLyT1iB3fb31Lbq5tO28f=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga was very helpful!",
"date": "2025-01-18T00:35:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive feedback, Aly! We're glad to hear that Olga was very helpful.",
"replyDate": "2025-07-10T00:35:59.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "4d0f3350-ca46-4fea-9a63-f02d432f3616",
"author": "Mark Ferrara",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIgKqTulpbsEJgWMSmOHqIVRtpzrs1hMYxbYCArGspCfOgoEg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing service!!!",
"date": "2025-01-17T18:12:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're utterly delighted to hear about your amazing service experience at Extra Space Storage! Thank you for sharing your positive feedback.",
"replyDate": "2025-07-10T00:35:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "eda9a722-f66b-4b9b-826b-77faf3eecfa3",
"author": "K Kay",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI2Kwy9dL5xBrT2Cl2G3GTFeZWA7705qWcpIT3L-CEedJlaqQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I initially rented over the phone and prepaid, being assured that the monthly price would remain the same. However, when it came time to pay the monthly fee, things were very different. Fortunately, I had the pleasure of working with Olga, who was incredibly professional and helpful throughout the process of keeping my unit. Every time I stop by, I see her actively maintaining the facility, whether it’s cleaning the outdoor areas or the interiors of empty units. The entire place is spotless, and Olga’s warm and professional demeanor truly stands out. Great rates for the area as well!",
"date": "2025-01-17T15:39:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive experience with Olga. Your feedback is incredibly valuable.",
"replyDate": "2025-07-10T00:35:59.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "2a4756ca-c597-4ec9-bcb7-f754366a1f66",
"author": "Rhon Ramos",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWbSDCAGshIb1eJXR9Mg1Lpgg592O0DhmCtdz99N-WlBmHKq28=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very accommodating!",
"date": "2025-01-09T21:36:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing! We are glad to hear that you found our service accommodating.",
"replyDate": "2025-07-10T00:35:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "85277fb0-9a4b-40fc-bf18-680d01abee04",
"author": "Julianna-Yvonne Amil",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU3cporNE3GIs6pLsl1psA2xjsoguYq95DZExNHcMSLmLU_P7a8=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-01-09T21:36:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for leaving a 5-star rating, Julianna-yvonne! We are grateful to have customers like you. Please let our team know if you need any assistance or have any questions.",
"replyDate": "2025-07-10T00:35:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "68ca41d9-07f5-4fb3-b254-6fc85cb7b6c0",
"author": "C Project-Manager",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXjSsAzYHNLokFR24dLD81tD8lQNhhdvfi_-1yMMDxonlqxcfY=s64-c-rp-mo-br100",
"rating": 5,
"text": "I stopped by just to get a price and ended up renting a unit on the spot. They made it super easy and I got a great unit for a great price.",
"date": "2025-01-09T21:02:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for choosing Extra Space Storage! We're happy to hear you found a great unit at a great price.",
"replyDate": "2025-07-10T00:36:14.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "37e177ff-8b10-4073-bab4-f4a7d6ec2075",
"author": "Tina Washington",
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"rating": 5,
"text": "Hi Olga is Absolutely Great She is a Professional she helped me problem solve and get the stuff organized . Thank You for Your Outstanding Service Olga !!",
"date": "2025-01-09T01:10:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for your kind words, Tina. We appreciate your feedback and are glad Olga was able to assist you so well.",
"replyDate": "2025-07-10T00:36:14.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "cc2743c9-faa1-4e49-b0f7-d3c83b497862",
"author": "Michelle Clark",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXPXtIsRd-k4VaH2Lg8Jut_g2SRoAapU-rap7EfPxRvt08mvw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The process from rental to getting into the storage unit was easy, fast and would absolutely use them for my storage needs.",
"date": "2024-12-21T14:23:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're excited to hear about your positive experience with us! Thank you for letting us know.",
"replyDate": "2025-07-10T00:36:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3fcab101-c5ec-4994-b70e-dd1784060cf0",
"author": "Gabriella Viterbo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUnvHRPlik7fLtJd7IK3etBth5EX0aCvMrN5U8u27Jok5_9411M=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga was extremely helpful and answered any and all questions I had.",
"date": "2024-12-19T23:17:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're elated to hear that Olga was extremely helpful and answered all your questions. Thank you for sharing your experience.",
"replyDate": "2025-07-10T00:36:14.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "a6e90bbf-b1e9-4e92-ba1a-b46f0d386a76",
"author": "Analisa Viterbo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV7KhXQyAi41diriqih6mQy0VdlfjHh0haQvSwgxLBZD-GzkT8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga was lovely",
"date": "2024-12-19T22:59:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear that Olga was lovely during your visit. Thank you for sharing your experience with us.",
"replyDate": "2025-07-10T00:36:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "58d536fd-046a-4825-9d0b-04b01a5652a7",
"author": "Frankie Viterbo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVyexXHY8D3fMOEu4Z2eWJctW5RFPnkO5B2fo-f7hg5Pwe2C-Y=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga was incredibly nice and keeps a cleanly store. Amazing customer service’s.",
"date": "2024-12-19T22:57:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for your kind words, Frankie. We appreciate your feedback and are glad to hear about your positive experience with Olga at our Extra Space Storage location.",
"replyDate": "2025-07-10T00:36:14.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "159c3f04-80c1-4204-ba33-a3f28736a0be",
"author": "DiOB",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK5EPP4LoOHREpbWt3eg2CQaRqzKZyNXW9hAeyAnpZgRDdphA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "1st time I needed storage (particularly with climate control). Prices are great and Mickey at the Freehold NJ location couldn't be more helpful. Highly recommend!",
"date": "2024-12-17T17:39:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! We're thrilled to hear about your positive experience with our storage facility in Freehold, NJ. We appreciate your recommendation and are glad Mickey was able to assist you.",
"replyDate": "2025-07-10T00:36:14.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "ed95ae9f-ce74-41f5-a46d-8bfe1ef3d48d",
"author": "Henry Delgado",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXIVDIIqz7HjvQ9RGcdczTDoj1WT1BOE5snE1l-qD3DLGJSr1G7aw=s64-c-rp-mo-br100",
"rating": 5,
"text": "👍",
"date": "2024-12-12T17:03:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive feedback, Henry Delgado! We deeply cherish your support.",
"replyDate": "2025-07-10T00:36:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ca44e633-5259-4b57-9088-d8300f41e90c",
"author": "Amanda Scarpaci",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXS-SKHlq5tFOyTuFRR8eVkwACnwe6UjVJfVA3s4OaPV3pSLGI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga is the absolute best. Very helpful, knowledgeable, and overall a pleasure. I have recommended Extra Space Storage and Olga to everyone I know looking for a space. Thank you, Olga!",
"date": "2024-12-06T18:52:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're excited to hear that Olga provided excellent service. Thank you for recommending Extra Space Storage!",
"replyDate": "2025-07-10T00:36:14.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "93b69afb-8fe6-4526-89a4-dfb4c9a2ae65",
"author": "Monica White",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJuByM7brC-JPto8e_iMQ3WjapLknC3YLcVpKFNqls2MXRM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga is a pleasure to deal with. She is a professional and went out of her way to make sure that we were satisfied with the facility. She is extremely knowledgeable & made the whole registration/move-in process go smoothly. Since we are new to the area, she was very helpful & spoke very highly of Freehold and the surrounding areas.",
"date": "2024-12-05T22:40:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear about your positive experience with Olga at Extra Space Storage. Thank you for sharing your feedback!",
"replyDate": "2025-07-10T00:36:14.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "ae859704-6b97-4489-bc2b-3da0adae67ce",
"author": "eileen higgins",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLS31X3EBhKUhsGdM-d6yD1DztBIqCguB9zrOTzd09f2qZdUg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga made the entire process easy. She was extremely helpful and a pleasure to work with. The facilities are gorgeous and well lit. Would definitely recommend!",
"date": "2024-12-02T20:25:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're privileged to have made your storage experience easy and enjoyable. Thank you for recommending us!",
"replyDate": "2025-07-10T00:36:14.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "23ce6a71-c3b8-48ec-a22e-eb907531b40c",
"author": "Eddie Scotto",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIJGrxmg-ChpnK-93fvfH-b94pYTEKLW46PJ_JKl68OHPtA_w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Excellent and professional service from Olga !!",
"date": "2024-12-02T17:41:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are utterly delighted to hear about your excellent experience with Olga at Extra Space Storage!",
"replyDate": "2025-07-10T00:36:14.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "71be1c92-80bc-4780-802f-3f81e39ffef4",
"author": "Adam Elbaum",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKpgLLYkU49oNkmtE8jh65kkW98imArriY7O3Zabe9iXMXC-Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super friendly, efficient, and clean business. Olga Peña was fantastic. She was awesome, toured us through the facility, answered all our questions and had us setup in no time. Thank you Olga!",
"date": "2024-12-02T01:32:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're glad to hear you had a fantastic experience with Olga at Extra Space Storage. Thank you for your wonderful feedback!",
"replyDate": "2025-07-10T00:36:14.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "0e59b116-0b61-4e7e-bee9-dccbc80d14cd",
"author": "Robbie Hynes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ6hd1_RJLO6ReobyarKhUAY9gWaSxsZe5CcELq9x3ooUp4dZ4=s64-c-rp-mo-br100",
"rating": 5,
"text": "The Asst. Mgr is absolutely, 💯 professional, pleasant, easy to work with and exceptionally knowledgeable. I couldn't have over come my challenges without her. Thanks, Olga. Happy dance!",
"date": "2024-11-25T21:03:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are glad to hear that Olga was able to assist you so well. Thank you for taking the time to share your experience!",
"replyDate": "2025-07-10T00:36:14.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8acff429-d27a-462d-a84b-a6cac787ced0",
"author": "Michael John",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL384rvzgtLiqRpJzBbozxOzqM60wIbbfo5-LtJ7Wyc7idwQJZf=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very helpful and very customer friendly. Thank you for being understanding.",
"date": "2024-11-24T03:18:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear that you found our service helpful and customer-friendly. Thank you for your kind words.",
"replyDate": "2025-07-10T00:36:14.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "558c7c7b-a751-419d-9183-32ec820be4fd",
"author": "David Morin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUQzJeTLDnHVsqsUVYI9TwcRlXT8TSlAeKDQFk8kLAz8mbj1hBz=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Olga & her team @ Extra Space Storage in Freehold at the BEST! They are willing to help with our needs, no matter how big or small!",
"date": "2024-11-09T00:28:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your positive experience with Olga & her team at Extra Space Storage in Freehold! Thank you for sharing your feedback.",
"replyDate": "2025-07-10T00:36:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5992fd80-5f96-4db1-95ca-681b2a0af6b2",
"author": "Frankie Papasso",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIP98JXRYu3EtUE-n-u4XCbudfIvmpHClutl_C-Q0468Zd5qw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-11-08T15:32:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Frankie! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2025-07-10T00:36:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fe2f9664-4c26-4451-a93f-c10d20fb3f69",
"author": "Alessandro Guarnera (X7 Entertainment)",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIpIVX_eWtaS05idhIxf7aJZ_2S4VojMy8veOJ3DKEmPaKy4A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga is an absolute pleasure to work with. She is all about customers satisfaction and will go out of her way to help you any way possible. I recommend visiting her for any storage accommodations!",
"date": "2024-11-07T21:04:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're excited to hear that Olga provided exceptional service to you. Her dedication to customer satisfaction and willingness to go above and beyond is truly appreciated. We're grateful for your kind words about Olga and thank you for recommending us for storage accommodations!",
"replyDate": "2025-07-10T00:36:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e964a143-19b9-4a67-b0fb-b155fbab7aba",
"author": "Vince Gulino",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJRjpZwK_rS6nVkM6l5mrPnjDHh3IvDXCcT5mwvBV7p5SyERbIq=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Olga was so helpful! Very glad I chose this location",
"date": "2024-11-05T18:07:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear that Olga was so helpful! Thank you for your wonderful feedback.",
"replyDate": "2025-07-10T00:36:14.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3589cadc-87e7-4d36-9550-d2419b13c2fa",
"author": "Jesus López",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLnT-4BVq9NW-yJskhmHaDGx2Sx2r5bE4giOz2nabx6UXIMkQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-11-04T20:50:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive rating Jesus! We are so glad you trust Extra Space Storage with your belongings. If you need any assistance in the future please do not hesitate to reach out.",
"replyDate": "2025-07-10T00:37:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "340ffc13-0d86-45f7-a2a3-d29307959735",
"author": "Ana Lopez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWOAu83QVaaa7RidlXaB-s99zEHJwVK88dMJxGDHeExqoS-m_V5=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-11-04T20:48:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a 5-star experience, Ana! If you ever need anything in the future feel free to stop by or call us.",
"replyDate": "2025-07-10T00:37:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "327d0bb6-20d5-4daa-9aa2-ba78cda761c2",
"author": "Vasile Diaz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXU718X9Z2qjpgXWCAAXemCL7BPDO6aeNfb8TVwxIhdXMd93fY=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "We used this location for a month stay in their climate controlled units while waiting to move into our new place. The property was easy to navigate, units were clean, the facility offered carts for moving your belongings and the office carried a variety of storage supplies. I highly recommend this Extra Space Storage location. If you're reading the reviews you see the name Olga and she consistently receives high marks there because of her service excellence. Professional and personable; stop in, ask questions and feel the difference!",
"date": "2024-11-03T14:52:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your positive feedback! We are grateful for your recommendation and are glad you had a great experience with us. We're pleased to hear that you found our property easy to navigate, our units clean, and our moving carts helpful. It's wonderful to know that our office's storage supplies were useful to you during your stay. We appreciate your kind words about Olga and her excellent service. Thank you for choosing Extra Space Storage for your storage needs.",
"replyDate": "2025-07-10T00:37:13.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "c3aceb0c-8683-49b4-a902-92788f59b97e",
"author": "Bruno Ribeiro",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI7pV8eKpOCd_j87h2R-zG_i7EAC-m03qYdtR-rseXN7X8c_g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-11-02T15:37:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Bruno. Thank you for leaving us a rating! Your feedback means a lot to us! ",
"replyDate": "2025-07-10T00:37:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fced04dc-03ff-43b7-9a54-ea1acc71de59",
"author": "Sharon Mott",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVj6Mb-0Nuquda--WvyC0Qh7GBwF-CsBXQK1f_1fmNb--NcO81l=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Olga for the wonderful service, I was going through a rough patch and with you patience and wonderful attitude i was able to deal with my situation and not stress to much about it. So Thank you again Olga Pena, you made a bad situation less stressful.",
"date": "2024-11-01T18:35:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your kind words, Sharon Mott. Thank you for sharing your experience with Olga.",
"replyDate": "2025-07-10T00:37:13.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "neutral"
},
{
"id": "d5f0218d-76bb-439e-be7d-28779757842b",
"author": "Edward Hodan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXCBozhlbyC2TB116sCnFRupMYDVoqT9n9MEWTUhIczuhoWYGL3=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-10-24T02:24:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Edward! We are here for you if you need anything.",
"replyDate": "2025-07-10T00:37:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4b2733d2-4426-40db-b8df-7246ce2f2e22",
"author": "Ruth Grijalva",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVitbDIucV_JED27hcADsfvzyqNHrRVo4P1u7UbtL2sSqg1z03g=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Easy process, friendly stuff and very helpful.",
"date": "2024-10-20T16:07:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear that you found our process easy, our staff friendly, and helpful. Thank you for your feedback.",
"replyDate": "2025-07-10T00:37:13.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e4278ac0-f3ec-4dce-8b6a-a47ab9c82b05",
"author": "sheilic olt",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVcwdMMXS2Gqd789lgwZLpmOwQ3GlBoaCCkNSpEFbuuIZ4zttlZ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "We love this storage facility. Always clean and well lit. Olga at the front desk is kind and helpful. Highly recommended",
"date": "2024-10-18T12:33:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback about Olga is greatly appreciated. Thank you for your review.",
"replyDate": "2025-07-10T00:37:13.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "4836b41b-bed1-4100-a047-8422e9c69071",
"author": "cara Conlon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIMogYCXe3fivB91xS_x69VtNrIigJ9kxDkwEkqGX8_aniLmA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ethan was a big help, showed me a few units so I could pick out the correct size",
"date": "2024-10-17T17:40:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear that Ethan was a big help in showing you different units. Thank you for your feedback.",
"replyDate": "2025-07-10T00:37:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4c8c238f-df73-43e7-a850-959afe841675",
"author": "Bryan Patmore",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLDzyXay-ETucPPSiWZGFX_Cl0kwqd_VIy8aUWpGun9tlad-A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-10-12T19:22:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, Bryan! If you need any assistance the future feel free to stop by or call us.",
"replyDate": "2025-07-10T00:37:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "82136191-c349-47ff-9815-a8220e3a2e13",
"author": "Kevin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL7FmjZ-xtVtwSmvMgO3r7zJTZJ3qtFNi2799fGfA-Amc4nTA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olgea was friendly and knowledgeable",
"date": "2024-10-12T16:13:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear that Olgea was friendly and knowledgeable. Thank you.",
"replyDate": "2025-07-10T00:37:13.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "57961a78-fd9b-40f2-b1e8-7c40b04a14f1",
"author": "Joel Valdiviezo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLXyu03EDuCSywhzsSo5F--3OXO1S7TvgL-xAa_k47ogcghLqw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-10-11T20:52:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to leave a rating, Joel! Your feedback means a lot to our team.",
"replyDate": "2025-07-10T00:37:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3782d93d-1f18-4e7f-868e-6e44b01e899e",
"author": "Katie Howe",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLqSYWtP4CzhrHJHc4hfFHYuwyJkQKgUlnFx-hC-3tewfEDc72B=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga was extremely helpful at extra space storage in freehold. We had an issue with our lock on the storage unit and she was able to help us resolve it quickly with no issues. I’m very grateful for her assistance 😊",
"date": "2024-10-02T21:30:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled to hear that Olga was extremely helpful at Extra Space Storage in Freehold. Thank you for sharing your experience with us!",
"replyDate": "2025-07-10T00:37:13.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "4baa22c8-22f1-45b1-b080-119c62f990d5",
"author": "Silvia",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKv7OW4MUeGEpJ-M_-hJzgg8WDtehZXlBk4ypFeSsEXhBPpoA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The management is great. Very responsive, friendly and helpful. Place is clean and easy to get in and out",
"date": "2024-10-02T01:08:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Silvia. We sincerely value your feedback. We're glad to hear that the management is great and the place is clean and easy to access.",
"replyDate": "2025-07-10T00:37:13.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "195bd884-1370-4979-8901-a8294579e48a",
"author": "Andrew Oakes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI_9v_V0ra8PeAc8v3ivKTi87ropPTAZOdorlPMBsYOUEVQNA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place. Excellent service. Joe was great which is probably why he got promoted,. but I met Olga who evidently replaced him and she is very nice, Olga was professional, friendly and helpful.\nCustomer Service is a huge part of any successful business these days, and Extra Storage Inc. in Freehold NJ has NAILED IT by only hiring friendly, knowledgeable, and helpful people. All storage units are clean, secure, functional and competitively priced. Don’t waste time at other places, just go see Olga at Extra Storage (next door to the Car Wash by Walmart in Freehold)\nThanks again Olga and Joe… (Congrats Joe) j",
"date": "2024-10-01T16:42:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your positive feedback! We're glad to hear about your great experience with our team at Extra Space Storage in Freehold. We appreciate your kind words about Olga and Joe.",
"replyDate": "2025-07-10T00:37:13.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "eca69f39-79af-448e-b30f-b04687654e4c",
"author": "grace wolfson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXAyRoDOOEv7-AQ6-bb5s-Ein6Mswkf9atkgVOuQtS7EF-jGWE=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga was so helpful and pleasant. Very happy we decided to use this company",
"date": "2024-09-23T17:29:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for sharing your positive experience with Olga. We appreciate your feedback.",
"replyDate": "2025-07-10T00:37:13.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9c80d822-d6ba-4f27-8dc5-f6bc3a0bf07f",
"author": "Ben Hall",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJh-fLrToszbOLtcdmegGLLn3yqWDuVbXrc0aWcyiQ886b4tA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga at Extra Space is the best! Super friendly and helpful. I have been using their outdoor storage at this location for a few months now and everything has been great. 5 Stars!",
"date": "2024-09-20T13:45:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are privileged to hear that Olga provided you with excellent service at Extra Space Storage. Thank you for choosing us for your storage needs!",
"replyDate": "2025-07-10T00:37:13.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d85c9c4a-06a9-4c11-8437-e0e6abc8914c",
"author": "Ada Isaacs",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJrIyq8LAuK7mo5B2PFtJZMglif9yu0Qj0-Wubvg5H4kzTYAg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-09-18T20:46:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Ada, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2025-07-10T00:37:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2a030e27-8db9-447f-a6ec-79cf6edadaf6",
"author": "Rochell Cuozzo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLoTFVM7GwjqztCiZuAUlSNz2e4nJXaviFk0MDraaggsnHHLg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-09-18T17:21:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Rochell! Stop by our office or give us a call if you need assistance or have any questions.",
"replyDate": "2025-07-10T00:37:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "00d950e8-c0af-4262-b03e-ec28b3d16ae2",
"author": "Olivia Ramos",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLDUhIqM3VrgAK0H1913ppQ_YQ-mzrG4yfDoHIdIjDhUr_QM5k=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-09-17T17:08:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Olivia. Call us if you have any questions or need assistance with your rental!",
"replyDate": "2025-07-10T00:37:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d35d0017-50ad-4e74-9e13-40f93474dc74",
"author": "edward tousignant",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ90T92qCXr5u_IdlxzO9Ux6Pth36t2YSCcZ2M0_kvHnODKiA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Olga is wonderful she is kind considerate and very knowledgeable for your storage needs the facility always looks nice and clean also",
"date": "2024-09-14T18:09:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're absolutely thrilled to hear about your positive experience with Olga at Extra Space Storage. Thank you for taking the time to share your feedback!",
"replyDate": "2025-07-10T00:38:05.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "9c897961-5aa0-4861-ae3e-ca9447e2f0ac",
"author": "Steven Goldstein",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKMhPTUFg3TMtyvx3sYmnGD81uHrKSpgPBSPFnbnFCgz5ZlEA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very easy to deal with and explained all the options/discounts. Recommend using them for storage needs.",
"date": "2024-09-13T16:31:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback and recommendation. Thank you for choosing Extra Space Storage for your storage needs.",
"replyDate": "2025-07-10T00:38:05.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "cd281b95-56c4-4bf4-834a-09a762766481",
"author": "Neto Shields",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLsMl_oV5b5k5DCePlx0yqwg5AUt8K0gWy5k_KVUdH1xEUDmA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-09-10T18:14:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Neto! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2025-07-10T00:38:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "62431677-08c0-405c-bd94-592670ac0a2f",
"author": "Carol Kozlowski",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUca4wfTbT6nH_tscQIjfULpBEosJxgZf5_RIXJCXlgfdenzonB=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga was Very efficient and helpful. The unit was exactly what we needed.",
"date": "2024-09-10T14:03:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear that Olga was very efficient and helpful. Your review is appreciated.",
"replyDate": "2025-07-10T00:38:05.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "dcb7ff78-c1f1-442d-ae32-c1499d784d2b",
"author": "Mike Negron",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIjKs2QvZwMZWli7CY6ElFgGy-E275gOjB-BSE3ZT1F0XLrjA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Was very helpful and very informative",
"date": "2024-09-04T15:53:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We deeply respect your positive feedback. Thank you for choosing Extra Space Storage.",
"replyDate": "2025-07-10T00:38:05.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "29a70631-088b-4f26-81ab-74c9bff035ab",
"author": "Carmen Feliciano",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ--g8WwUbMYktTiGr700MAxD2LnpDmOhJSQQR7GNNaASYX8w=s64-c-rp-mo-br100",
"rating": 5,
"text": "My experience with extra space storage has been wonderful, the person helping us was super nice and this place is so nice and clean and it just felt safe. Me and my family love it. Thank you",
"date": "2024-09-02T14:05:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Carmen! It's wonderful to hear you had a positive experience with us and that you found our property clean and secure! Give us a call at (732) 639-5411 if anything comes up!",
"replyDate": "2023-07-10T00:38:05.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "04c0240b-128f-474f-916f-4f6e51de3ba4",
"author": "james",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKplCckXai7hA-9JdSAWDdqabL3jLpnZkb8SpnDhfgJ1W2ocg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga from Extra Space Storage in freehold made our experience wonderful. She always goes above and beyond to accommodate our needs. She did so in helping us find a unit that worked for us and again when it was time to move out of one of our units. We will absolutely be going back for our future storage needs. Thanks, Olga!",
"date": "2024-08-27T22:06:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy to hear that Olga at Extra Space Storage in Freehold provided you with exceptional service. Thank you for sharing your experience with us, James!",
"replyDate": "2025-07-10T00:38:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "108fdedb-1bd9-407f-b341-1d38cf9514cc",
"author": "Bill Gorman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIwQKOsKbJbbipmz0rAnvxxYtHw4Slfn-n7Ui8Xkh3t9EIhOA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga was a pleasure from original meeting and closing unit. Would highly recommend her.",
"date": "2024-08-21T17:16:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're ecstatic to hear that Olga provided excellent service. Thank you for your feedback, Bill.",
"replyDate": "2025-07-10T00:38:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d066686c-fc27-4665-9e34-562737aa081a",
"author": "Diane Carlucci",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKVHdn6F3SVlbpj95Os46g008dihUXlMpZvNUNriAezs29w8A=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-08-20T17:11:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5 - star rating Diane! We are so happy you had a great experience. If you ever need anything feel free to call.",
"replyDate": "2025-07-10T00:38:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "95f219a0-1b18-4bd2-9956-201a0579a8c7",
"author": "Lorraine Ackerman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKbekVv4YyjDR4loAPGR8jQWORFv-2K8DAUDopyJ4yXAAScvQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-08-20T14:30:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Lorraine. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2025-07-10T00:38:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "61397801-fb23-4418-8d2d-aabe10c3ba97",
"author": "Samir Kablaoui",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX8qJABVhKwbTPB-70BjuJNkIUGmq4FcwgtPJVPpnu4jqm-MQ9qSw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Olga was great in helping us pick what we need and facilitating the lease.",
"date": "2024-08-19T14:40:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're ecstatic to hear that Olga was great in helping you! Thank you for your wonderful feedback.",
"replyDate": "2025-07-10T00:38:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e58ead39-b7fa-442d-84c8-92d8f99ecffa",
"author": "James McAbee",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXpVhUHugGcDs3ajLJ_oE8b_6mZQb7WevdRxe2BRIbMGj6Z2_eh=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga was exceptionally welcoming, warm, and friendly. She provided us with outstanding service! Highly recommend.",
"date": "2024-08-16T21:34:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, James McAbee! We're elated to hear that Olga provided you with outstanding service.",
"replyDate": "2025-07-10T00:38:05.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f67eee8f-f5ec-4efd-a155-969115eab35b",
"author": "Judith Santiago",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU6TZ_CIaacEVHYjb_NCQog6W4M5CWPlwCAPsQdj4BmRvfQGMSL=s64-c-rp-mo-br100",
"rating": 5,
"text": "Good\nOlga is a very helpful person",
"date": "2024-08-15T15:48:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review. We're glad Olga was able to assist you.",
"replyDate": "2025-07-10T00:38:05.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7da7ac52-bc86-4f38-b1df-404a1296a0f8",
"author": "LInda McMahon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLy-gPzCLsG55t4z3rBKVadyI1jcG8K_ccRuf5TJ6Elf8SBwA=s64-c-rp-mo-br100",
"rating": 5,
"text": "The operators of the store were more than helpful: Olga’s building didn’t have what I needed so she referred me to another storage area where I found exactly what I needed. Customer service is alive and well under Olga’s care :)",
"date": "2024-08-14T19:50:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Linda McMahon. We are glad Olga was able to assist you in finding the storage space you needed.",
"replyDate": "2025-07-10T00:38:05.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8ffa0a27-96c1-4211-bb86-49325dc66270",
"author": "Andrea Aanna Usami",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXot3Ob6hrsa_QKTskCWCzCESvLg_lOzSqLxQD3EsqImX-UTZ5H=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Easy, clean, safe, and with friendly help at the desk. A great experience!",
"date": "2024-08-13T14:32:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are elated to hear about your great experience at Extra Space Storage! Thank you for your feedback.",
"replyDate": "2025-07-10T00:38:05.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "b83cb960-1d20-4874-9654-c00e65337d53",
"author": "Jeff Boyle",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL0NYXm24KGNc5P6xZJ1LvLJTEvywcyvEf0Btd0IMqa1YtaGg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga and Joe were great help to get us in the unit that suited best. Made the process quick and easy! Thank you for all your help!",
"date": "2024-08-12T15:45:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're delighted to hear that Olga and Joe provided great help in finding the best unit for you. Thank you for your positive feedback!",
"replyDate": "2025-07-10T00:38:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ef571d45-5ad8-4db1-ae68-a04491c063b6",
"author": "Cheryl Allen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIpdFGV3oEdoYbZwtiacPA59WTkXYtevrIoCkYlBBrgAlToUg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I am very pleased with Extra Space Storage. When I needed help Olga went over and beyond to accommodate me! I am forever grateful to her and her professionalism.",
"date": "2024-08-07T21:00:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're privileged to have served you, Cheryl Allen. Olga's exceptional service is truly appreciated.",
"replyDate": "2025-07-10T00:38:05.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "321b747f-dfe6-49d2-987d-69cd31624f6b",
"author": "Stanley Russo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLywNBmLs7ZLsoNGLePPchWzbLUO_3j2XAcp2mSWD4SljBzKw=s64-c-rp-mo-br100",
"rating": 5,
"text": "knowledgeable, professional staff, clean facility",
"date": "2024-07-26T16:55:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, Stanley Russo. We deeply respect your kind words about our knowledgeable, professional staff and clean facility.",
"replyDate": "2025-07-10T00:38:05.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "53a75b48-a36c-468b-8d31-3fa050b9bf7f",
"author": "michael wheary",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUX7uZyVU6Q_PJ9-5zNmwVUI9ltRWaXGb-TlamJMefX_0GzFrQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "The office manager, Olga Peña, is great! She goes out of her way to help you!",
"date": "2024-07-23T14:18:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! Olga Peña is truly exceptional.",
"replyDate": "2025-07-10T00:38:05.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3c93cab5-ef54-4bf9-b065-b7cafac35090",
"author": "Mike F.",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKpxQOLC-ax3tNF0uJkZORGeoxq-V50neCn_-xw_skIOQjdkg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga provided thorough and outstanding service.",
"date": "2024-07-20T14:26:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, Mike. We are overjoyed to hear that Olga provided thorough and outstanding service.",
"replyDate": "2025-07-10T00:38:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9e046525-a293-4d91-82e6-2d2034900c7d",
"author": "Lomain15",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV1R8pqOvP8_EJkEXRWTza75KBKQSiKkOpsW74Jke2pP6UrxKTb=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga was super helpful and made the process of getting a unit seamless. Highly recommend the Freehold location.",
"date": "2024-07-18T16:50:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for your kind words about Olga and our Freehold location. We're glad to hear that your experience was seamless.",
"replyDate": "2025-07-10T00:38:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "58f608b1-4982-4b7d-85f5-165a18892a7d",
"author": "andrew delouise",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLavEzs4bnerCMW0jpEY5yOPFuResy1psIl9ViHQavyeUhTxQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place,great price. Easy to access,Joe was a big help in gettinge set up with a unit and gave me a great deal on everything. Highly recommended of you need some extra space (no pun intended)",
"date": "2024-07-17T19:50:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're privileged to have been able to assist you, Andrew. Thank you for choosing Extra Space Storage.",
"replyDate": "2025-07-10T00:38:41.000Z",
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "811acd0d-c969-4851-a90c-1773e17caad0",
"author": "Marquitta Wynn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ10uoy3obaEbDyh12rEEEg8uAYDlikU9VxxYaqIHTObtpu1g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-07-16T19:37:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Marquitta! We are so happy you had a great experience with Extra Space Storage. ",
"replyDate": "2025-07-10T00:38:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5513cbd0-189b-4059-a9e2-78007fc4e8b1",
"author": "Felipe Quintana",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL2qUZN7gLAyxDiOile7MQuZRHNVTrbWvdOr8PE6u8iXnOB5Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-07-15T20:03:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Felipe! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call at (732) 639-5411 if you ever need any help with your rental. ",
"replyDate": "2025-07-10T00:38:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9f91d9a7-8db6-4364-a95d-f34efa96cad4",
"author": "kaitlyn Saunders",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLYKOWB7izLfnqLmXNML_lEjakUdQzwbTajQYOFxuDI6brB4w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-07-12T23:58:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Kaitlyn! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2025-07-10T00:38:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7891037d-9b03-49c9-b4c2-df56f36d59a1",
"author": "Tamara Pellien",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKPyspL3kd0OZlyjB_4MFLD6cL7QMVkYu_kaTKHtG1_LO7K5A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga was amazing when I was in a pinch and was diligent in her management of the facility. Thank you",
"date": "2024-07-12T16:41:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is greatly appreciated! Olga is truly dedicated to providing excellent service. Thank you for choosing Extra Space Storage.",
"replyDate": "2025-07-10T00:38:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "25b8c396-4ba9-43e8-89cb-8d7c60e0d6c9",
"author": "Jennifer Bozarth",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJV2uiNejtkuAqRCvmUEbXzJRLpRNit2k9-Zm5xolzPV_J29w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga was the best to make our move in, storage, and move out experience SO SMOOTH. Thank you !!",
"date": "2024-07-12T16:39:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear that Olga made your experience smooth. Thank you for choosing Extra Space Storage!",
"replyDate": "2025-07-10T00:38:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cf5fc0c0-00bb-4df7-b0c3-e9508f1115f5",
"author": "Tim Giffins",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXbDfjdB5SMWpv9x8x1CHfhduTx-wLed8LW-QornesWDnusGdif=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean n they r helpful",
"date": "2024-07-10T20:10:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear that you found our facility very clean and our staff helpful. Thank you for choosing Extra Space Storage.",
"replyDate": "2025-07-10T00:38:41.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "8fbce9d6-5f8a-4ab2-910e-fcd633c14d68",
"author": "Oliver Le Seur",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX7dSmgS0urmAuahgLi_SHz3Q0MbOdvS9lQ6ckVufaM8Ew2p0g=s64-c-rp-mo-br100",
"rating": 5,
"text": "The space was very clean and accessible. The person who helped me was very professional and knowledgeable. She was also very friendly and helpful. Her name was Olga Pena. I woul recommend this site for your storage needs.",
"date": "2024-07-09T19:04:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're privileged to have provided you with a clean and accessible storage space, and we're glad Olga was able to assist you so well. Thank you for recommending us for your storage needs.",
"replyDate": "2024-07-10T00:38:41.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "e34b177a-e960-480c-b51b-6e5bf25c5420",
"author": "Carol Balducci",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVQzh0Q9FEtHMg1C8S_sRNU_FbcrtUditLoMlT83tIp4k5dG7I=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very easy transaction selecting a unit. Sales reps are very polite and helpful. Also, while transferring a unit the rep was very efficient and friendly.",
"date": "2024-07-06T12:13:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Carol, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (732) 639-5411 or stop by the office if you need anything!
",
"replyDate": "2023-07-10T00:38:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "06da0b7b-3bc5-4dfd-b533-b3fed56244b1",
"author": "Lauren Yerabolu",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW_e3pBwCprRw2HybbbEO0QfmFkQLGGtb_axJQNv33Lja8YXN93=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Process of booking and getting checked in was very smooth! I initially booked online and then Olga and Gary were very helpful walking me through the next steps on the phone and then checking me in on site. Very pleased with how easy it was!",
"date": "2024-07-05T14:50:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience with our booking and check-in process is greatly appreciated. We're glad to hear that Olga and Gary were able to assist you smoothly. Thank you for choosing Extra Space Storage.",
"replyDate": "2024-07-10T00:38:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "79a59276-5d9d-4a30-9c74-7982db7c7e00",
"author": "anthony kelly",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK8YP957oDoA4TEGOIt3b-XH9sFbeJsZSplHsALZlpK_hilKQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "They were very helpful and respectful.. Olga was very helpful and able to help with all issues at hand",
"date": "2024-07-03T13:49:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear that Olga was able to help with all issues at hand. Thank you for sharing your positive experience with us.",
"replyDate": "2024-07-10T00:38:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9acc4892-deb8-4adb-80b8-afd338faa4e5",
"author": "Raul Suarez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKhp8cFDyG9iafqSsTU6G6IvsEMtGkdvD33BI9WSLKtaVAE3g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great Experience",
"date": "2024-07-01T23:51:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your feedback is incredibly valuable to us. Thank you for sharing your great experience with Extra Space Storage.",
"replyDate": "2024-07-10T00:38:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7a47f466-912a-4e38-9c7c-cd25da362065",
"author": "Tyger McRae",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXMoZKQ9iMDeJbpgA487mwo1RTAN7ZPCf4b5CnB_-Uj_MD6vRWp=s64-c-rp-mo-br100",
"rating": 5,
"text": "They were very helpful",
"date": "2024-07-01T19:24:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review. We're glad to hear that our team was able to assist you. If you have any more storage needs, feel free to reach out to us at (732) 639-5411.",
"replyDate": "2024-07-10T00:38:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9b5d850b-eb23-43b5-940b-d8dc55958bf7",
"author": "James Broska",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIJoeCfi1e5fGkJk86nqXLLVUw47CqrRMoMyMsiW6ovkq2UIg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-26T21:10:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating James! We are grateful for customers like you. ",
"replyDate": "2024-07-10T00:38:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4444feb0-fc63-4b16-8833-176b69117151",
"author": "Richard Owen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLNp86Hfs64tzjpSx78eIeQN6kXKtvN6jbs6OOW8YeVLq7U=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Extra Space Storage was very convenient. Their app makes it very easy to enter the premisis and to pay my monthly bill. I would definitely recommend.",
"date": "2024-06-25T15:21:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, Richard. We're glad to hear that our app made your experience with Extra Space Storage convenient. If you have any further feedback or suggestions, please don't hesitate to reach out to us at (732) 639-5411.",
"replyDate": "2024-07-10T00:38:41.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "26a91cb1-6759-4f56-bb2f-aadb87019d6e",
"author": "Brian Kuchler",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ5gsgIMxpHlf-F1suZgVhg40uXxkSGwJS5mwN1mk_FN8nTZA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Outstanding facility had everything you could want. Olga and Jon were so helpful and friendly.",
"date": "2024-06-23T03:20:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Brian. We're glad Olga was able to help with the process! Our team is here to serve you, so give us a call at (732) 639-5411 if you need any future assistance.
",
"replyDate": "2024-07-10T00:38:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d2097d94-051f-4e6c-a8ae-b5ecb0496940",
"author": "Ben Grimaldi",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKNjBrjFZw0_qbFm73UIHFfbY4m486WuDXrGOuUE5_efhMmjA=s64-c-rp-mo-br100",
"rating": 5,
"text": "This location is awesome and welcoming. The lady Olga is so kind, informative and answered all the questions I had. Very helpful and grateful to have here here.",
"date": "2024-06-18T22:08:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are utterly delighted to hear that Olga was able to assist you with all your questions. Thank you for choosing Extra Space Storage.",
"replyDate": "2024-07-10T00:38:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "bef1cccf-e2a7-4f8f-a4ff-a21c81710c8f",
"author": "Christina McKinstrie",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJqewV1gZQePiS7BF7j4EAdVotZrqtcBbdLIDpVRwrH_4SAzA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga was awesome. Definitely a keeper.😁😁😁😁👍👍👍👍",
"date": "2024-06-17T22:11:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for your kind words, Christina! We're thrilled to hear that Olga provided you with excellent service. We look forward to continuing to meet your storage needs.",
"replyDate": "2024-07-10T00:38:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "29458df4-2305-4061-ab4e-8de87abf24e1",
"author": "Steve Goldman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIRJRqgqQ4545tLEtrQNjThyBxW1j38RhGmW-dXiatGs9HDQxOz=s64-c-rp-mo-br100",
"rating": 5,
"text": "We have a long-standing relationship, and they do a very nice job.",
"date": "2024-06-12T15:35:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're pleased to hear that you have a long-standing relationship with us and that we do a very nice job. Thank you for your review.",
"replyDate": "2024-07-10T00:38:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9b3dc853-57c4-46bf-a54d-52c354232b9f",
"author": "Billy Pisano",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW8NfrT6HRdu_n_Fqh2x0wh0ew1sOTEazcWvQHvTu4ABM88yVsi=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I've been in sales for years and the old saying goes people do business with people they like! As far as my storage needs there are many available and all kinds of locations however the reason I chose Extra Space Storage was because of the location and friendly staff who were more than accommodating Finding Me the perfect space for my needs and super friendly people. I was in and out of there in less than 15 minutes and that included touring the route to my space . Shout out to Olga and the young man whose name slips my memory (sorry my friend you'll get old one day too my friend) LOL, two awesome people! Besides all that mushy stuff the location is awesome off the road easy access. So if you're looking for some permanent or part-time storage head on over to Extra Space ask for Olga and tell her Billy sent you who knows you might even get a discount LOL.",
"date": "2024-06-10T16:19:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you very much for taking the time to share your feedback with us, Billy. We are so glad to hear that Olga and our team were able to provide you with excellent service and the perfect storage space. Your positive experience is our top priority at Extra Space Storage, and we are committed to providing our customers with the best possible service. Thank you for choosing Extra Space Storage for your storage needs.",
"replyDate": "2024-07-10T00:39:09.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "210ef9be-6aad-418e-a701-80757c13c417",
"author": "Jennifer genovese",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKcpCZj-bLch9mAX6MQLXlJPgJml6By85V4GkZwFNM9YQBJYw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga in the Freehold office is incredible!! She is not only incredibly sweet she is extremely helpful and goes out of her way to help!",
"date": "2024-06-07T16:32:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! We're thrilled to hear that Olga at our Freehold office provided you with exceptional service. We appreciate your feedback and look forward to continuing to assist you with your storage needs.",
"replyDate": "2024-07-10T00:39:09.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7d87b68e-7540-47b7-9324-6b801c17126e",
"author": "Kimberly Walker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI4xJ5_cbBw5p0zRJTD46Hh7kQw1oIVFXV4_86tiIDvt0jhcg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Olga was so helpful and efficient. Every office needs a competent and professional employee like her. Thanks for the great experience with storing our items.",
"date": "2024-06-06T01:14:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for your kind words about Olga! We're pleased to hear about your great experience with storing your items.",
"replyDate": "2024-07-10T00:39:09.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "89021159-a722-4def-a3ff-cd5c229d478a",
"author": "68Francine",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWgs3msIfFxE6qOgvo9a8hZkRvIpqaRICgvlYjG3WWfEasK1FN4bg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-04T12:30:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi 68francine, thank you for your 5-star rating! We're so glad you had a good experience with Extra Space Storage. ",
"replyDate": "2024-07-10T00:39:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e1c9fd1f-8d52-4525-805e-1beafa33782a",
"author": "Shelly Heagen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWdaND7NJ7v5Wy3bePWUwia4KQmHBg6kDGZB6IAjwcgOvKn3kw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga was very nice & helpful. She is very informative, easy to talk to and has a wonderful personality.",
"date": "2024-06-03T21:57:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Shelly. We're glad Olga was kind and able to help! Our team is here to serve you, so give us a call at (732) 639-5411 if you need any future assistance.
",
"replyDate": "2024-07-10T00:39:09.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "39aeffc6-d24c-4197-9cab-580d146e793e",
"author": "Marleis Caro",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJGag08ryeNDInz2dzw_HIVJPbX4ho4l5-iZLPmQjyMaa6JXQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga Pena, excellent service and great attention, I loved the personalized advice, very attentive and helpful, I am very grateful to you",
"date": "2024-06-03T19:28:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, Olga! We are delighted to hear that you had an excellent experience with our personalized service. We appreciate your kind words and are grateful for your support.",
"replyDate": "2024-07-10T00:39:09.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a86a588a-be6a-41e6-86db-b1991cff920a",
"author": "neptunefischer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLg9qpxS0hHSr2VxLhirGhI70p6Tgo1aUMkZ6YJDPMX_nQ4Qg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga is an asset to your company! She helped me out with some questions I had about my monthly bill. Olga went above and beyond and is greatly appreciated! Thank you so much !!",
"date": "2024-06-03T19:27:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive feedback! We're grateful for your kind words about Olga's exceptional customer service. We'll be sure to pass along your appreciation to her.",
"replyDate": "2024-07-10T00:39:09.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "fa626509-c72e-4b57-86fc-d62cc42fd513",
"author": "M P",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJKCPDvD4qtsp_MvyV_3VwvlObHj0pkpc030GszmQK6M6wKZQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga is awesome. She is excellent in handling issues. questions or concerns. She gets the work done. Very satisfied and pleased with her work.",
"date": "2024-06-03T16:53:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, M. We're glad Olga was excellent to work with! Our team is here to serve you, so give us a call at (732) 639-5411 if you need any future assistance.
",
"replyDate": "2024-07-10T00:39:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d760444e-cd72-42d4-b898-f8ac78215b5e",
"author": "Craig Forman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKBWpB9h3uEKn4VMfbQDlgvIQeVIcDVN28_ZaCmLMC8zSOHhg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga was very helpful in explaining our options. She is pleasant and we felt comfortable throughout the process.",
"date": "2024-06-01T16:16:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your experience with Olga at our Freehold location. We're glad to hear she was helpful and made you feel comfortable throughout the process.",
"replyDate": "2024-07-10T00:39:09.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b49c7a7d-01e7-4bf1-ba43-c1dc21de1324",
"author": "Mathew Imregi",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUWd3FtsuEo5p9X1siSPoowa_dTAetL3Ae4-u3_GEh2ZtpwpKq8=s64-c-rp-mo-br100",
"rating": 5,
"text": "I find Extra Space Storage to be consistently clean, accessible and well maintained. On the few occasions where I’ve needed customer service, I’ve been genuinely pleased by the speed and courteousness of their response (Olga in particular was a delight to deal with!). We’ve had a few storage space around town (and several around the country), and this is by far the longest I’ve been at a place without getting frustrated enough to pick up my stuff and move (we’ve had a unit at this location since Extra Space took over a few years ago, pre-pandemic I believe).",
"date": "2024-05-20T18:08:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are truly grateful for your positive feedback and are thrilled to hear about your positive experiences with our facility and staff. Your comments have been passed along to our team, and we thank you for choosing Extra Space Storage for your storage needs.",
"replyDate": "2024-07-10T00:39:09.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "42fc738d-dd64-4166-ba2a-cef827847631",
"author": "Eliezer Merino",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJuezIUWVVt7_JBfPBibBeSIJRZ4som35a7p6XeETTa0b7aoQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thanks Extra Space Storage, excellent service, I am very grateful for your service",
"date": "2024-05-18T23:26:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Eliezer! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:39:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0153d1bd-2d72-43ca-b205-c813f76a83b9",
"author": "Deb B",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIuXVlOz5mbIOueJ1zuOPUQXIHjitOGzYsWK2wgvI34RCSl5w=s64-c-rp-mo-br100",
"rating": 5,
"text": "As I've said previously said, Olga of Extra Space Storage located in Freehold, NJ., is knowledgeable of policies and helpful. I was traveling today and she was able to help me pay my bill in a couple of minutes. Thank you.",
"date": "2024-05-17T22:49:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Deb, Thank you for taking the time to leave your review! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that Olga was able to provide a positive experience! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:39:09.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "34ecd524-a356-446c-9b88-272ade2b4670",
"author": "Joy Stein",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV6tp1lHSj0pIHUXquZt5dWN7mPxMSMm3uUGPSFVrsI55PHd7A=s64-c-rp-mo-br100",
"rating": 5,
"text": "I Can not say Thank You enough to Olga for helping me!! She is the Best and is Team Customer!!",
"date": "2024-05-17T22:46:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're elated to hear that Olga provided you with exceptional service! Thank you for choosing Extra Space Storage, Joy.",
"replyDate": "2024-07-10T00:39:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "50c07fef-204a-4327-847b-bcd7fa2e7e80",
"author": "Inside Page",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWoYeUL5o--rLnjdB-2qQcV3vNIoBZywbxVV82KHHPOxquqaote=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga (at Extra Space in Freehold) was very helpful with the transfer of my storage to another Extra Space facility that was located closer to my business.",
"date": "2024-05-16T12:58:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are glad to hear that Olga was able to assist you with transferring your storage to a closer facility. Thank you for choosing Extra Space Storage.",
"replyDate": "2024-07-10T00:39:09.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "110d7fac-6a4c-4386-899e-171b1331949e",
"author": "Pedro Pacheco",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKxutr1D8KqsTuqjKCmsRPoSwvbUVm9pZpcmI3uUUODAs23MQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-14T21:25:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Pedro! We are here for you if you need anything.",
"replyDate": "2024-07-10T00:39:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f5e32a4f-e8f3-4c59-94d8-5517de1f55ea",
"author": "Steve Guess",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK57xV0zz2vujf8zR6F2XPqZE6dv4d9RQO8JVAsXOpl6vRlXQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga was great. Fixed problem.",
"date": "2024-05-13T21:47:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Steve! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (732) 639-5411 or stop by the facility! ",
"replyDate": "2024-07-10T00:39:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fe90866c-298a-4b02-9204-61a3c5e630be",
"author": "Steve",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKL8TMULKSiXAstbr15dsSwuDm2_lsw7g71HIj7UW4L03royQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Want to thank Olga for her excellent customer support and getting us into an appropriate storage unit for our needs in a timely fashion",
"date": "2024-05-11T19:34:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Steve! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit for your storage needs. We're thrilled to hear Olga was able to provide that for you! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:39:09.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "60c6cc2c-defa-448a-bdc0-2520190fd3d6",
"author": "Jason Forster",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLUCfSYqx7zNrpWrVE-XkigEHsWLS2PQOigU28Rg31MxAIArw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga is the best!",
"date": "2024-05-10T22:06:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jason, thanks so much for your review! We are thrilled to hear your experience was positive with Olga. We are always here to help with your storage needs! Give us a call at (732) 639-5411 or stop by the office if you need anything!
",
"replyDate": "2024-07-10T00:39:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "506f4d27-f69a-4b87-a2ec-e66844cfb8fd",
"author": "Brittany Migliaccio",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ9__Vg4h2xIhJ3qTR8E89OYek5AXrk3ozlPg3-5JIWvCfFGw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga is extremely helpful n nice. I would recommend her to anyone that has questions or concerns about there storage unit.",
"date": "2024-05-10T18:13:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Brittany, thank you for your review. We're glad Olga is extremely helpful n nice. We're so happy to hear we have your recommendation! Feel free to reach out any time at 888-storage. ",
"replyDate": "2024-07-10T00:39:09.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3b8e4d16-ad49-4f86-b87c-5b9d84001e53",
"author": "Randy & Roger Lodi",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIiUHyhU6AXIsvlH0miJLiqLulHrkOwfnlXSkdrRAEeY_5puQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Olga assisted us with information and advice concerning our unit. She was friendly and very knowledgeable about the storage operations. The team at extra space storage, Freehold, NJ, did a great job for us. We are a not for profit organization and they worked with us to get all the details, tax exemptions and benefits tied to our bill. They also helped us set up simplified access for all our members.",
"date": "2024-05-02T13:21:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Randy, thank you for your review. We're glad Olga assisted you with information and advice concerning your unit and was friendly and very knowledgeable about the storage operations. Please tell us if we can do anything else to help you with your storage needs. We can be reached at 888-STORAGE. ",
"replyDate": "2024-07-10T00:39:09.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "2cda32d1-9e75-445e-9583-814c6441c6eb",
"author": "Kevin Calello",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJQjBDfxS1oBB9wDfvMqDhI4cg2XmrHm91GNc4sa8bLMrSaGA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga is the best, always very helpful!",
"date": "2024-05-01T18:49:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Kevin! We work hard to meet the expectations of our customers, and we're happy to hear Olga hit the mark for you! Don't hesitate to stop by the office or contact us at (732) 639-5411 if you need anything.",
"replyDate": "2024-07-10T00:39:20.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a1a741ae-39c0-42f8-88dd-b0abca55f176",
"author": "Billy Marx",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXyiH8459qFBPHcr84i1WEVWceiqkuZb8sZYe_-gxpabBiQKIg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Carlos and Olga are so wonderful and helpful with all of my needs\n\nHighly recommend this facility",
"date": "2024-05-01T15:17:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Billy. We're glad Olga provided you with great customer service. Our team is here to serve you, so give us a call at (732) 639-5411 if you need any future assistance.
",
"replyDate": "2024-07-10T00:39:20.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "094f6e9a-711f-4e70-9733-d03f5e74c6b9",
"author": "Gerald Nocco",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKznYlqlaVd0RjRBPnEY6BRGODpae0gM1AeVN6fQXDZugS0gQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I can't say enough good things about Olga and Joe at the Freehold location. My experience with them has been 1st class, always so helpful, ready to answer any question and ready to work with you to find the right unit for your needs. They were also very accomodating on the timing to take possession. I absolutely recommend ExtraSpace storage in Freehold due to Olga and Joe's professionalism and service to meet any storage needs!",
"date": "2024-04-28T15:55:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Gerald, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Olga and Joe! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2024-07-10T00:39:20.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4b4cc808-f202-480c-8c4b-cd35dc6e6ea2",
"author": "William Merrell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI-76O0oPfaCt4qK8QzE_L-IyfUgeLuGF2nJG455_EZuLkSAw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga was wonderful. She was professional, efficient, and very good at her job. But best of all she was very nice. She made the whole process easy. She is a credit to the company.",
"date": "2024-04-16T22:47:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, William! We're so happy to hear our manager Olga was able to make your rental process hassle-free! Give us a call at (732) 639-5411 if you need any future assistance.",
"replyDate": "2024-07-10T00:39:20.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "daaa538a-e85b-440f-9dfc-3429b191809f",
"author": "Maria Boisseau",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLPyr43mHyClhBfX6MuL0WtByTO_yy2Xwd23dKoEHdaAJXdgQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I am so delighted with the help that was given to me by Olga. She is very patient in listening to what I was saying and she return my call when promise. Thank you for your help.",
"date": "2024-04-09T20:55:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Maria, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (732) 639-5411 or stop by the office if you need anything!
",
"replyDate": "2024-07-10T00:39:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "910fa504-5639-4c42-9970-99c56e35f3ba",
"author": "Tom McMillan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKLa1TzW2jQB_5uiRX-0I1ZWGWtjdOOqM2nInk6eqg4Ts3AHw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ask for Olga. She provided exceptional customer service to assist with a challenging situation. She truly cares about her customers. Thank you!",
"date": "2024-04-09T17:22:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Tom! We work hard to meet the expectations of our customers, and we're happy to hear Olga hit the mark for you! Don't hesitate to stop by the office or contact us at (732) 639-5411 if you need anything.",
"replyDate": "2024-07-10T00:39:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c01ca7d8-3f95-47a7-96d5-9e1a1be624d0",
"author": "Stan Shinn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLhqlt5312OZNcXxzBqQV8ypKCsvSsZhBq1EuY1-B8eWmvIwQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I am a truck driver I had a delivery to one of the units in freehold New Jersey Olga Pena went above and beyond to help me make this delivery including\n\nMoving boxes so I could fit the two skids that I had to deliver inside the unit again I want to thank all the paying you for all her work and cooperation in my delivery today",
"date": "2024-04-08T21:04:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Stan, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (732) 639-5411 or stop by the office if you need anything!
",
"replyDate": "2024-07-10T00:39:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d00f8559-b66d-4527-80e4-0f494a16f5b6",
"author": "G S",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIoh7xMEymM-hSupkKQZGmYVBdE4Kz6RC4RQhK6SRHAAkh6Kg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "My wife and I are moving into a new home where we can only have 2 cars, being that I have 3 I was forced to find a place to safely and securely store my 3rd vehicle, contacted Extra Space Storage and Olga was absolutely fantastic! Very helpful and extremely knowledgeable, secured my parking spot and went on my way.",
"date": "2024-04-06T17:57:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for choosing Extra Space Storage for storing your vehicle. We are so glad to hear that you had a positive experience. If you have any storage needs in the future, we would love to welcome you back! Call us at (732) 639-5411. ",
"replyDate": "2024-07-10T00:39:20.000Z",
"tags": [
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "19e8f175-1b1a-4c92-ab48-32212ebe05fa",
"author": "Diane D'ambrosio",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUfvHB-7CQaTCOdIqi6DhD0sjlXTfr_YMZGR_SFTIyDBc830fBW=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga was extremely helpful I had a billing issue she researched it and called me back with the new rate thank you so much Olga",
"date": "2024-04-04T03:22:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Diane. We're glad Olga was able to help! Our team is here to serve you, so give us a call at (732) 639-5411 if you need any future assistance.
",
"replyDate": "2024-07-10T00:39:20.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "ec7992b0-4fbc-4b6c-9fa6-e9fe25eb301b",
"author": "Toni D'Ambrisi",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIparNCh1be2zu5WGvmin48LTN7Z_PtM8GAUHqO5fF2lxh9lw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga was very helpful this morning. I called her with a few questions and an issue. She nicely informed me she would look into it and would call me back. Before my day was even halfway thru she called me back and left a voicemail with all my questions answered and problem resolved. I did not need to call back at all. This was a breathe of fresh air, seamless process and accommodating for a busy person like me. Olga exemplifies 150% customer service at its best. Thank you Olga",
"date": "2024-04-01T20:38:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Toni! We pride ourselves on having a friendly, accommodating staff and are so happy Key was able to assist you! Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2022-07-10T00:39:20.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "25e9841f-8c2a-4bb7-a5a9-af8cc54bc90c",
"author": "Judy Adelman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJb5ZkwalLXSr-ehJijrBega4WY4JGoVuHl7LTLBdsXMk2Slw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra Space Storage on Schlechteg Way in Freehold NJ is the best! Joe and Olga are the managers there and they do an amazing job taking excellent care of the customers. I've been with this storage facility location now for 12 years through several owner/name changes and rate updates and I have always been very well taken care by the management teams. I highly recommend using Extra Space for your storage needs, they are very accommodating and helpful. Joe & Olga are extremely friendly, professional, courteous and provide top-notch customer service, they really truly care about their clients.",
"date": "2024-03-22T17:00:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Judy! It's wonderful to hear you had a positive experience with us and that Joe and Olga were amazing to work with. Your recommendation means so much to us. We want you to know that we are here to assist you with any further storage needs! Give us a call at (732) 639-5411 if anything comes up!",
"replyDate": "2024-07-10T00:39:20.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "329abb9a-619a-4936-8123-7eb684e50ab2",
"author": "luna conway",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVUQFR2BsxpcmBef-GkF60fkExTOpJLuKE57h4ym6W0XZ84Jzw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-03-15T20:57:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Luna! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call at (732) 639-5411 if you ever need any help with your rental. ",
"replyDate": "2024-07-10T00:39:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3460a376-254e-4ad2-ada2-8a207b32b35e",
"author": "Andrew G",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLokHhIehQvTjzTe1_Ycp6UFLc__fxg6EPuSM-Mw0ttHYIZYw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thanks for the always great customer service!",
"date": "2024-03-15T20:01:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Andrew! Thank you so much for the positive review. It's great to hear our team was able to provide you with the customer service you deserve! If you ever need anything don't hesitate to give us a call at (732) 639-5411 or stop by the facility! ",
"replyDate": "2024-07-10T00:39:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3a5b7aa0-826c-4dc7-b123-ba3b34358b24",
"author": "Clifton Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUWKf6am650_L4hU3kJSLslFsblOkBMkCBgTSc1N1OgbdHdn1g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga is simply the best! She is always pleasant and prompt on the phone and she works with me to make sure my account stays up to date. Extra space is lucky to have Olga working there. I’m sure other customers feel the same way!",
"date": "2024-03-13T20:31:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Clifton. We're glad Olga was pleasant and prompt to work with! Our team is here to serve you, so give us a call at (732) 639-5411 if you need any future assistance.
",
"replyDate": "2024-07-10T00:39:20.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "674549d7-3db1-48a1-9bd2-a882928a48db",
"author": "Michael Bantang",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJs4JJWEfznaYWjxgQM_M_gDWsNQjB25ScifAWf5q6JXpey3w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga was a great help. Very fast and easy experience. Would definitely recommend to others looking for storage.",
"date": "2024-03-09T19:16:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Michael. We're happy to hear that Olga was a great help! Our team is here to serve you, so give us a call at (732) 639-5411 if you need any future assistance.
",
"replyDate": "2024-07-10T00:39:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fa14e3a2-ae26-4c8c-ba25-85588ba56b69",
"author": "Graves End",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVfAPHDKARHbo0gfcIrFsjqGlXH3QRd2Z1l-MzAwYjlMB1I8ao=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fantastic place for storing your most valuable items. Safe and very convenient. Olga is amazing and she helped us every step of the way and made the process so smooth. 100% recommend this storage unit for anyone who is interested in keeping your items safe! Thanks Olga!",
"date": "2024-03-09T18:15:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your review, Graves! We're so happy to hear Olga was able to make your rental process hassle-free! Security is our top priority and we appreciate that you have trusted us with your belongings! Please stop by the office or contact us at 888-storage if you have any questions!
",
"replyDate": "2024-07-10T00:39:20.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "b9891012-5900-4a90-8759-dfbabc856664",
"author": "Frank Zukowski",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIsVzv1-qa_UcmBYY9Om9ZiBJQDPCih-O7Qklwm85UEuSl1Sw=s64-c-rp-mo-br100",
"rating": 5,
"text": "The manager, Olga, was extremely courteous and helpful with obtaining a good rate for my unit.",
"date": "2024-03-01T21:01:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Frank, Thank you for taking the time to leave your feedback! We pride ourselves on having a helpful, courteous staff, so we are thrilled to hear that you had such a positive experience renting with Olga. Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2024-07-10T00:39:20.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "059012f2-45b0-49fb-8489-01a70eca83ff",
"author": "Jenna Crisalli",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIaYUFE7S9cjBLVJ7uxflJJpu4yVPNe9VfS89UNxzou9i3BNw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga was an amazing help when looking into purchasing a storage unit. She was extremely helpful and informative when giving me all the information I needed to make choices in picking a unit! She was great!",
"date": "2024-02-19T18:18:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Jenna! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit for your storage needs. We're thrilled to hear Olga was able to provide that for you! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:39:20.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "54db6a9a-e1f1-4b1d-b09c-d4b96b68171f",
"author": "Christine Bell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJX0cZ-rBhtdo77ZiS2j4Q5RAfbil6znIeJO8C8DFFjuzuYBA=s64-c-rp-mo-br100",
"rating": 5,
"text": "EXTRA STORAGE on\n7 Schlechtweg Way, in\nFreehold, Township, NJ 07728\nis run fantastically because of the wonderful competency of\nThe amazing Manager who is running the place called OLGA, who is\nso refreshingly competent; and she is really efficient, with a great upbeat supernice personality",
"date": "2024-02-14T22:58:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Christine. Thank you for the positive review. We are glad to know Olga from our Freehold location was efficient and personable to work with. If you ever need anything don't hesitate to give us a call at 888-storage. ",
"replyDate": "2024-07-10T00:39:20.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "dbc1b83d-2e42-4647-ae74-f8668d91ea26",
"author": "T D",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL7vSKXdX4bZI2WEDnGNe6N-YGuu13goqvX9_ztcuVwQ5ftGg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "EXTRA STORAGE on\n7 Schlechtweg Way, in\nFreehold, Township, NJ 07728\nis efficiently run because of the competent expertise of\nSite-Coordinator OLGA, who is\nsuper competent, amazingly efficient, very personable, upbeat positive quite pleasant disposition.",
"date": "2024-02-14T22:48:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi T! Thank you so much for the positive review. It's great to know Olga from our Freehold location was efficient and personable to work with. If you ever need anything don't hesitate to give us a call at (732) 639-5411 or stop by the facility! ",
"replyDate": "2024-07-10T00:39:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7a5828e0-0861-4456-868d-925334840bb8",
"author": "Chris Correa",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLoryQ8-gznOSKn_zt7KA8dwd99shDn_35DpyuPnxJo8ZnJdw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga is amazing! Super friendly and helpful. Going down there I thought what I needed done was going to be a complicated process but Olga handled it easy and smoothly.",
"date": "2024-02-14T17:53:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Chris. We're glad Olga has been friendly and helpful! Our team is here to serve you, so give us a call at (732) 639-5411 if you need any future assistance.
",
"replyDate": "2024-07-10T00:39:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "78c68c19-65f5-4563-a713-6590960ee14e",
"author": "david moreno",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL4jrniXgad0k5tm9FE85KKm461BqYfRlchvvBH1uyeueoNLA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga was extremely helpful when I first got the unit 6 months ago , explained the process and got the me the best possible rate, was suppose to be short term ! I needed to have the unit for longer than I thought and was a tremendous help again, Thanks!",
"date": "2024-02-12T05:36:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, David. We're happy to hear that Olga was extremely helpful! Our team is here to serve you, so give us a call at (732) 639-5411 if you need any future assistance.
",
"replyDate": "2024-07-10T00:39:38.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "ffd528ee-a3a9-4cae-9035-72a4efff43f7",
"author": "Jackie Martinez-Kaufman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIGwA4puFr3gvVhz8ytttgxqo43ErRNwFIQtFv_-XUCa9YU9Oz4=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful answered all my questions would definitely recommend this company, Also very safe. Olga and Blanche answer all my questions, thank you",
"date": "2024-02-11T03:42:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Jackie. We're glad our team was helpful in answering your storage related questions and that you found our property secure! Our team is here to serve you, so give us a call at (732) 639-5411 if you need any future assistance.
",
"replyDate": "2024-07-10T00:39:38.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "fa6a6296-33b1-4484-a2f2-c2c56694cf4c",
"author": "Dan McMillan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJxtdE2cfall2XjuIRDY5-MCYZdhfyge-av0oyJVGB9QicfWw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Thank You Olga at ExtraSpace in Freehold for going above and beyond to help me get my storage scene sorted out.\nShe took the time to explore the options I had in terms of units and pricing, and couldn't have been more helpful.\nThanks Olga!!!!",
"date": "2024-02-10T16:38:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Dan, thanks so much for your review! We are thrilled to hear your experience with Olga was positive and are always here to help with your storage needs! Give us a call at (732) 639-5411 or stop by the office if you need anything!
",
"replyDate": "2024-07-10T00:39:38.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "8e63fa28-8354-46f7-a2cf-1334c6757739",
"author": "Shaun",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIIoWXRkkKRjQIho67tIZK98Igpxswo489JghEYwO_gxgWjvA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had a great experience at extra space storage. Olga (manager) was amazing! Very attentive and accommodating. She was always willing to help with anything that was needed. I would highly recommend this facility because of how it is run.",
"date": "2024-02-07T19:28:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Shaun! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.
",
"replyDate": "2024-07-10T00:39:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "25ecd2e7-e723-4171-ac44-c179ca842f45",
"author": "Ricardo Ordonez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUzY72To20h4O6mWCJP8wSPJLCtTvLND5PHsxPTGDqEIrJiSASh=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great staff very professional Olga is very helpfu.l I would recommend this extra space storage location it is really convenient.",
"date": "2024-02-06T17:19:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Ricardo. We're glad Olga was able to help! Our team is here to serve you, so give us a call at (732) 639-5411 if you need any future assistance.
",
"replyDate": "2024-07-10T00:39:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "cda1bf30-4474-4468-b067-a2327a37be4f",
"author": "Jessica Hamill",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLxHnckoYwQhqaagKDVu-BOt_x9FaR_PMVEqvsufoX4pFFz0A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Blanche and Olga were amazing.\nBlanche was extremely helpful showing me different size units and making sure I picked exactly what I would need.\nWhen we came back to set everything up they were both wonderful at keeping my daughter entertained so I could get through the paperwork.\nIt was a great and easy process overall.\nLayla said best lollypop ever!",
"date": "2024-02-04T01:18:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jessica, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Blanche and Olga. Don't hesitate to stop by the office or contact us at 888-storage if you need anything else during your rental!",
"replyDate": "2024-07-10T00:39:38.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "18da1da3-5a24-4392-8f3c-62b27df38b23",
"author": "Anthony Massaro",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLwO-UW3hJloTGfHKzVoo521iEQ0JKlNHoK_E2Mk3TBzqHrxQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-01-17T03:18:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Anthony, thank you for your 5-star rating! We're so glad you had a good experience with Extra Space Storage. ",
"replyDate": "2024-07-10T00:39:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1ba7d5c1-d30b-4611-a986-5a5afbe4f696",
"author": "Christina Quinones Jackson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXy6YBslL0wiwEfjpMxtVFMfiE4La2JT1KHQWzQeJcy2Dj6-ndd=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga was most helpful, and this storage facility will be highly recommended to all my friends",
"date": "2024-01-12T02:57:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Christina. We're glad Olga was able to help! Our team is here to serve you, so give us a call at (732) 639-5411 if you need any future assistance.
",
"replyDate": "2024-07-10T00:39:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "45eff9f8-727b-417a-b746-3da38beeea90",
"author": "Frances Patterson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKd59TltCMvSA8WsaM1sblciN2Nq4AEu7g_va_H9LjZ-n435Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great personalized service! Thank you, for caring Olga!",
"date": "2024-01-09T02:13:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Frances! We're committed to providing excellent customer service. Please tell us if we can do anything else to help you with your storage needs. We can be reached at 888-STORAGE.
",
"replyDate": "2024-07-10T00:39:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "300931f9-2bac-4d4b-a576-cd4069395676",
"author": "Raymond Solk",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX2QDtA3h9lWDVe4VjUZHbFDS2FnGk6FlQfUVm5nX4xi8FLagmO=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean facility with responsive management.",
"date": "2024-01-08T23:53:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Raymond, thank you for taking the time to share your experience with us. Our customers value clean facilities and responsive staff, so we do our best to ensure we can provide that! Give us a call at 888-STORAGE if you need any future assistance. ",
"replyDate": "2024-07-10T00:39:38.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "7a747238-db93-4041-a74e-482991a9f13e",
"author": "Patrick Cabello",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW7J61R46EudtmHcIsjjOiuoKc52tDYW4COIr8HbB4SYnxhavKe=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-01-08T18:13:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating Patrick! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2024-07-10T00:39:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e87ddc73-1c5b-49d5-bb0e-f9c362b8578a",
"author": "Michelle Files",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIi51I9W0Jq0B0LlShXlaWTe14tVT_ennNP-saYpV0zMk774A=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Updated 1/6/24: I wanted to write another positive review for Extra Space Storage but it looks like I can only write one so I figured I would update this one! Worked with Olga to get a different unit and she was literally one of the nicest most efficient people I’ve ever worked with in my entire life! This coming from a business owner who appreciates efficiency and excellent customer service! Thank you Olga for all your help you are a gem!\n\nWalked in and was greeted by very friendly manager, Key, as well as John. Answered all my questions and found me the perfect space! Facility is very clean and I am very happy to be moving in there from another storage facility. Highly recommend! Prices are also better than other facilities locally!",
"date": "2024-01-06T20:09:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Michelle. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Key and John! If there is anything we can do for you, please let us know at 888-storage.",
"replyDate": "2022-07-10T00:39:38.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "5a8c7a2c-d2c6-4fd4-b370-73eb60d41eed",
"author": "Chrissy Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJLSVWWht8sts-eZ0ka0kYWhfpaH6hjs4X4yodzqSk6ew3vEw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga was very informative and helped me so much. She explained everything with ease and answered all my questions. Very smooth transaction. Very likable and pleasant to deal with. Thank you Olga",
"date": "2023-12-15T21:42:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Chrissy. We're glad Olga was informative and pleasant to work with! Our team is here to serve you, so give us a call at (732) 639-5411 if you need any future assistance.
",
"replyDate": "2024-07-10T00:39:38.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "c5261fdf-6d37-43bf-9d30-1456bf7af4b7",
"author": "Big Red Junk Removal",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW5h3qekhogmOxqBArGrVrT1Foz3L6z59hAeyRiPJpxMzX25Qs=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga made the experience very easy. She is accommodating and willing to answer all questions. Thank you Olga!",
"date": "2023-12-15T14:41:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Big. We're glad Olga was able to accommodate your storage needs! Our team is here to serve you, so give us a call at (732) 639-5411 if you need any future assistance.
",
"replyDate": "2024-07-10T00:39:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "816f8686-e2f3-4381-9525-e519ab14d166",
"author": "scott curlis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWZMJeCmuY1Modw_zJpDg12FsDpVfRiivevF_KbzHu_wNX5nGAU=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Five stars for anyone looking for a place to store their personal belongings when your house or apartment is in need of extra space. Don't be shy give them a try! I highly recommend them!",
"date": "2023-12-11T17:59:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for recommending us, Scott! Providing renters with clean and secure facilities is our top priority. We think our team is great too! At Extra Space Storage, we do our best to provide high-quality, yet affordable spaces for our customers to store their belongings. Feel free to stop by the office if you need anything!
",
"replyDate": "2023-07-10T00:39:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f19a2ff3-8449-4ea2-9bde-49e82d2b82fc",
"author": "Christian Bellissimo (Child Play Therapist)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXQTDqRpmwZpI_jERp9wz-xJAqFUU-CJpiY9oekdBJ2UMbNZS7R=s64-c-rp-mo-br100",
"rating": 5,
"text": "The assistance that Olga provided me from reserving a space to helping me park my RV for the first time is reason alone to use Extra Space! Good location and secure as well.",
"date": "2023-12-05T20:13:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Christian. We're glad Olga was able to help and that you were met with a secure facility! Our team is here to serve you, so give us a call at (732) 639-5411 if you need any future assistance.
",
"replyDate": "2024-07-10T00:39:38.000Z",
"tags": [
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "141bc19c-0e6c-47a7-adde-890f8d15b286",
"author": "Vincent Guida",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX6vZT4FdSGsyiptNwI2WcaecyXhg7x6uRk0W2HxEvrQSsthtL-=s64-c-rp-mo-br100",
"rating": 5,
"text": "Want to thank Olga for her help, she was able to take care of us to the best of her abilities and was very courteous! Can’t thank her enough for her professionalism and her help with our unit.",
"date": "2023-12-05T16:46:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Vincent. We're glad Olga was courteous, professional, and able to take care of your storage needs! Our team is here to serve you, so give us a call at (732) 639-5411 if you need any future assistance.
",
"replyDate": "2024-07-10T00:39:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "144cb209-6c54-4474-8924-7b749be2e868",
"author": "Anthony Iacovino",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWjTxPLBZakJOXFCMrCPZER01WZC93iFbv4CaQGrLd5kX3trV5B=s64-c-rp-mo-br100",
"rating": 5,
"text": "5 out of 5 for Olga!!!!Great customer service! Someone you can trust and will look out for your best interest",
"date": "2023-12-05T02:48:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Anthony, Thank you for taking the time to leave your review! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Olga! Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2024-07-10T00:39:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a84d49db-4381-4268-9d15-0630dbc17ffa",
"author": "Family Man",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU2KXKr0r55wJKxhQlT43Gzw4ehBUtS2j_dpQ05lkCHDyVd7Hw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Love dealing with Olga! She has your family’s back. Definitely check out extra stores freehold.",
"date": "2023-12-05T02:48:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Family. We're glad Olga was great to work with! Our team is here to serve you, so give us a call at (732) 639-5411 if you need any future assistance.
",
"replyDate": "2024-07-10T00:39:59.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "3c7c5af1-7113-4286-a385-11e6b0e4082f",
"author": "Rosarito Torres",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJNBDMi5k4TGM2JRamA0g30eDN5PbvXqaMuMzD4lkc9Y3-beg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga was very helpful and knowledgeable. I had lost my lock key and she was a huge help, she was able to assist and problem solve in no time. Thank you so much Olga!",
"date": "2023-12-04T16:45:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Rosarito, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Olga! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:39:59.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "abf54d0d-9480-44c8-befe-43b80260bf1d",
"author": "d so",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK8RbCDNbgv7rB6lY6rgng3fEGhRT45aX1rKuj8rnLD5tp3qw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Staff (Hi Olga!!!) super friendly, professional, and most of all …compassionate and understanding. Property location is clean, safe, and secure. Very modern and updated. Super friendly staff and close to local amenities.\n\nClimate controlled and outdoor units. Units have elevators to a second floor. Unlike the other “orange” colored properties who aren’t so “public” and maintained.\n\n5 stars = staff\n5 stars = property\n5 stars = safe & secure location.\n5 stars = cleanliness & well maintained",
"date": "2023-12-02T11:47:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your 5-star review, D. We are happy you had a great experience. Please let us know if you need any assistance or have any questions. . We can be reached at 888-STORAGE.
",
"replyDate": "2024-07-10T00:39:59.000Z",
"tags": [
"cleanliness",
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "8620cc4d-c54c-497b-be42-59c4b5646814",
"author": "jack",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX2S81Gp63m2EGQsCuelmAepieQjRFiTTKjVWltqbY4Z4___ac=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing customer service",
"date": "2023-12-01T18:42:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Jack! We're committed to providing excellent customer service. Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:39:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f6ad78c0-4685-46cd-b9a0-172565b9b875",
"author": "Anthony P. Ursino",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWlgKqmmVOGzcJCrSmL51hKGfw9pYAsxK-pUhNaRD6Oy13mb0Kfaw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "We have had a great experience storing here. The unit has always been easily accessible and common areas well kept. There are no unwanted surprises and the staff, especially Olga have been very helpful, nice, friendly and accommodating! Very pleased",
"date": "2023-11-22T18:49:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Anthony, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (732) 639-5411 or stop by the office if you need anything!
",
"replyDate": "2024-07-10T00:39:59.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "43b2a77f-5600-48c8-b469-de537ef9d4a3",
"author": "Adam Canterbury",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVtAcDNkhFjE-0DcEdQ29k97wLNMLEnXEvPJuC_FqQeDz_gmJFE=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "We used this unit for years now great staff and clean facility I must give a huge shout out to Olga she always answer the phone knows everything that there is to know about the storage unit and the facility she's super friendly and probably is one of the most helpful ones there!!",
"date": "2023-11-20T18:02:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Adam, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Olga! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2024-07-10T00:39:59.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "ae192dab-0c96-4d8c-99e2-848b27d1fbd7",
"author": "Travis Kolarsick",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLid6zqtFlH5Tp8HNBihiPjvpD742CodoH-daVsU9Ti2x7xPg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga was excellent. She helped me find the best storage solution for my needs",
"date": "2023-11-17T17:32:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Travis! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit for your storage needs. We're thrilled to hear Olga was able to provide that for you! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:39:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c54813e7-c46f-4ac6-8ee4-927e0c535254",
"author": "Samantha Endreson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKUBlH5htLZoLeT7wKtRZlyvTdIe0Gz5nifvBcnlKh6hvgmgA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-11-14T21:21:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Samantha! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2024-07-10T00:39:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6ab6407c-50fd-40f4-b130-f1ed92671ccf",
"author": "alecica mcghee",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXF1R0BLvvRznLM2lAMk2WLStS3unih3NOzttjCK2Gz1Ys38hEQVA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "My agent Olga was very knowledgeable and transparent. It made for a great experience. Best of luck.",
"date": "2023-11-11T00:40:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Alecica! We're glad Olga was very knowledgeable and transparent. We are thrilled to hear your experience was great. Please give us a call at 888-storage if you need further assistance with your storage needs. ",
"replyDate": "2024-07-10T00:39:59.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "844a4252-03f8-43bf-9723-10bdc5c881e5",
"author": "DrGlennChiarello",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUTw21D0VKF0F1w24Ola8Tp0qFeLz4L0WsyLmWCNGjFdTaujck=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga was amazing! Olga responded immediately to my voicemail and had already reviewed my account so that she was prepared with solutions to my concerns. The only effort I made was to call. The service was excellent.\nThank You Olga!",
"date": "2023-11-10T15:27:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Drglennchiarello, thanks so much for your review! We are thrilled to hear your experience with Olga was positive and are always here to help with your storage needs! Give us a call at (732) 639-5411 or stop by the office if you need anything!
",
"replyDate": "2024-07-10T00:39:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "90738bff-1a78-40cf-822d-f7bc0822b935",
"author": "Len Cannarozzi",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ-E1sIl4NgLwZSAzQMSP358Xafd8g9letHDYNSpaMEPpu-ew=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga guided me every step of the way. A true professional. She made it so easy for me to acquire my unit and access it. The facility, itself, is very clean, local and reasonable. I’m very happy with my decision to use Extra Storage Space.",
"date": "2023-11-09T23:47:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Len, thank you for your review. We're glad Olga guided you every step of the way and made it so easy for you to acquire your unit and access it. We're so happy to hear that your experience with the cleanliness of the facility has been positive! Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.
",
"replyDate": "2024-07-10T00:39:59.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "d413d04b-ead4-4772-8844-4b05bab556ab",
"author": "Matthew Snodgrass",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXjPSlb6foDjkuZA2SEPrCdJ5qJb1bkwNlCDiW2Rrm8BjM6Cwn4=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga was extremely friendly and very helpful. She guided us to a purchase and made the whole process very simple for us. We would highly recommend her.",
"date": "2023-11-09T20:42:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your review, Matthew! We're so happy to hear Olga was able to make your rental process hassle free! Give us a call at (732) 639-5411 if you need any future assistance.",
"replyDate": "2024-07-10T00:39:59.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "163216bd-fb54-4792-b035-9da914cf3ef8",
"author": "Hector Paredes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLUUGc1VNbPq54-_d6mVkipWXzZ3ygGcjDZ1QJwU6ubKytnrg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I was impressed with the attention I received from Extraspace employee Olga. What I really love about her is the way she walks us through the deal, plus her patience while showing us the facility, that was the key for us to make a final decision. I have to say the Extraspace's customer service is excellent from the beginning to the end of the process. I will definitely be back in the future for my storage needs.\n\nRegards,\n\nHector and Yuraima Paredes",
"date": "2023-11-01T13:38:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Hector, we appreciate you taking the time to share your experience with us! We agree, Olga is such an asset to our team! We pride ourselves on having a friendly, accommodating staff and are so happy She was able to assist you! Don't hesitate to reach out at 888-STORAGE if you need anything!
",
"replyDate": "2024-07-10T00:39:59.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "d2508252-0cc5-46ae-ab6f-32edf51dc517",
"author": "Joyous",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJhi5g55GxuqW2kWhtEZSTlEE9htiObvZKnXykrDAxwxuUHVKM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga was was very helpful & pleasant to deal with & went above & beyond to help me with my needs & process of my storage unit . Definitely should have more staff like her !!",
"date": "2023-10-31T16:05:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Joyous, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Olga! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2024-07-10T00:39:59.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "298286d2-8146-438f-a10c-b0291de9d893",
"author": "Peter Deneck",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLjQCdumqt88_2sQxpH2P1qekkSmPLtAex24sVnuUwxmw2vqw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Always helpfull,Great attention to detail",
"date": "2023-10-20T23:08:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Peter! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don't hesitate to reach out at 888-STORAGE if you need anything!
",
"replyDate": "2024-07-10T00:39:59.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "62f3381f-1feb-4019-8202-0e2094e4235f",
"author": "G Z",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWs145kKHUQWE-uYRf1Ksf7570m7eDIKh9TzyYqX1UIO24u0vOU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga was so nice and very knowledgeable about renting a unit. She was so easy to deal with and answered all my questions. Glad I found Extra Space Storage with Olga.",
"date": "2023-10-20T20:04:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi G, Thank you for taking the time to leave your review! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that Olga was able to provide a positive experience! Don't hesitate to reach out at 888-STORAGE if you need anything!
",
"replyDate": "2024-07-10T00:39:59.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "2d40e3f1-5ae2-4794-a66f-a51c8564c650",
"author": "dfh07719",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIc7ckH6o4tkQ0a9BGtFmkQHhsVFV6BnGVHkE1_Gsdq_25OBQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Olga was so helpful in arranging my second year contract! Everything was explained very clearly and made my customer experience awesome!!! Thank you Olga!!!",
"date": "2023-10-20T19:59:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your review, Dfh07719! We're so happy to hear Olga was able to make your rental process hassle-free! Give us a call at (732) 639-5411 if you need any future assistance.",
"replyDate": "2024-07-10T00:39:59.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6deeaaa4-44f7-4865-b125-437a36603a27",
"author": "Bills Millstone",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKvYRVOVHXW2KWrdnyGs5tl-apxUSEA3kk7v16KaP1itkpN0A=s64-c-rp-mo-br100",
"rating": 5,
"text": "We had some issues with our storage and billing. But Olga who I believe is associate manager helped us very quickly and efficiently. She did everything in her power to assist our issue and resolve it. Millions time thank you Olga. Storage is very clean and well kept. Thank you again",
"date": "2023-10-15T00:41:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hey Bills, thank you for your kind words! We love hearing your feedback and are thrilled to know you are enjoying your experience with us. Let us know if there's anything else we can do to keep your experience great!",
"replyDate": "2024-07-10T00:39:59.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "f75be3af-7ed8-428d-9856-d229d3a8a95c",
"author": "TJ Endreson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKx4kAGJOKeI0njnZfgzNuG0xPvwMEvIb1pBuLSHbMByCfwrQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga was lots of help",
"date": "2023-10-14T22:26:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Tj. We're glad Olga was able to help! Our team is here to serve you, so give us a call at (732) 639-5411 if you need any future assistance.
",
"replyDate": "2024-07-10T00:39:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8df87a2f-1cbe-45c8-95a6-f5b1e24a1e0a",
"author": "Kaitlyn Saunders",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV1HNWr4boAQgGOxw7VviLU86lBccQAHXlpMId3Hd2e6kc4EpM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga is an amazing worker and answered all of my questions that I had for storage. Very great customer service.",
"date": "2023-10-10T21:41:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Olga is great too! Thanks for the positive review, Kaitlyn. We're committed to providing excellent customer service. Don't hesitate to reach out at 888-STORAGE if you need anything!
",
"replyDate": "2024-07-10T00:40:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f763b79f-98ec-4112-8d69-fe92d0711603",
"author": "Maura Brannagan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJHgslqdd4Gvt_fljqeu5JDRdOgr15Gy9T4XpCHkvVWz213Yw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thankful for Olga who helped me with my storage issues. She is a true professional and has a tremendously awesome personality.",
"date": "2023-10-09T14:03:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Maura. We're glad Olga was able to help with your storage issues! Our team is here to serve you, so give us a call at (732) 639-5411 if you need any future assistance.
",
"replyDate": "2024-07-10T00:40:04.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "84f176ac-e0f1-4b27-bcbd-61aa5771a5c4",
"author": "Ljk Mgnt",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUNMPGEHqJvuHUDsRgUfzNAEEqQFvP1ZdBiBVk8-mEybbB4z-Y=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Amazing people work at this facility I would highly recommend anyone looking for storage space to go see Olga. She’s definitely all about customer satisfaction and wants help you find exactly what you’re looking for.",
"date": "2023-09-29T14:30:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Olga is great too! Thanks for the positive review, Ljk. We strive to provide the best advice on selecting the right unit for your storage needs. We're thrilled to hear we were able to provide that for you! Don't hesitate to reach out at 888-STORAGE if you need anything!
",
"replyDate": "2024-07-10T00:40:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9c525f7f-8f52-421c-8678-ad7501c5bf0d",
"author": "Walt Barczak",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWCDap-kxW_ILuw2iGSzbPKg9Th_-s8buqYMraoc6xcET-YnJo=s64-c-rp-mo-br100",
"rating": 5,
"text": "I switched from Extra Space Storage to Life Storage (which Extra Space recently purchased). Extra Space had increased prices, and Life Storage, close by, has an incredible sale going on.\n\nYanice and Olga at Extra Space were so helpful in setting me up at Life Storage, locking me in at such low prices. They both (along with Justin and Todd at Life Storage) did everything to make sure things went smoothly. They set me up, taking care of every detail.\n\nBoth Extra Space and Life Storage are amazingly clean and secure; the storage units are excellent.",
"date": "2023-09-21T20:17:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Yanice and Olga are great too! Thanks for the positive review, Walt. We do our best to provide high quality, yet affordable spaces for our customers to store their belongings. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.
",
"replyDate": "2024-07-10T00:40:04.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "079a04de-cb89-4440-97e5-4b188954fb88",
"author": "William Stavola",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIlOLkwPC6sx2eoCmuVTZQYLmCCD6gqVrMJkrE8FKX2OTxTvA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent personal service\nAbove and beyond my expectations!!!",
"date": "2023-09-14T16:10:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, William! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (732) 639-5411 if you need anything.",
"replyDate": "2024-07-10T00:40:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "591c64ad-88cf-425b-a421-dfff566b3595",
"author": "SheLLy Lynn",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUcLKwkqDkyqDU3EDvZ7fkssxfzYInh3w4dwQCFIM1TBej3IJ3Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Yanise is amazing, she was a great help to me at the lakewood storage! TY Love",
"date": "2023-09-12T18:22:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Shelly! We work hard to meet the expectations of our customers, and we're happy to hear Yanise hit the mark for you! Don't hesitate to stop by the office or contact us at (732) 639-5411 if you need anything.",
"replyDate": "2024-07-10T00:40:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fd604ce4-d476-4c68-bf42-1a258c8fb855",
"author": "Michael Iacovino",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXDW0FHxwgy-nUvohzFifWukoe9xOz_MLxmKfZPRf_DvF8FWnLi=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Signing up was flawless the place was spotless, and the transition of moving our personal items into the unit was very simple with ease, and no stress definitely recommend this place as the staff behind the counter was polite and accommodating.",
"date": "2023-09-12T16:33:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Michael! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please give us a call at 888-storage if anything comes up!",
"replyDate": "2024-07-10T00:40:04.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "9bc44edb-1a56-449e-b978-328d627dd0fb",
"author": "Kim Serluco",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI1lRyLo2dE-J2xpgXFbZVu3wY3ttRqKUhsq_lz4qOKFMeFYw=s64-c-rp-mo-br100",
"rating": 5,
"text": "We’re very happy with the professionalism of Justin, the cleanliness of the move-in ready unit and the entire property, affordable monthly rates and convenient location. Thank you and keep doing a great job to maintain and attract customers!",
"date": "2023-09-11T16:10:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kim, thank you for your review! We're so happy to hear that your experience with Justin and the cleanliness of the facility has been positive. Stop by our office or give us a call at 888-storage at any time if you need assistance or have any questions.",
"replyDate": "2024-07-10T00:40:04.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "48109914-1837-4a4c-8333-a631dd3d0aa3",
"author": "James and Agnes Wilder",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWhbo1OZBO78ZWNTOZ7G5oiV7D7PmHpZgq3tq0jMVZVnk507nM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Had a great experience getting some last minute storage after a move. Olga went above and beyond to make sure I was taken care of. Facility was clean and functional. Everyone I’ve interacted with here has been extremely friendly and helpful. Overall it was a great experience.",
"date": "2023-09-08T16:00:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, James. We're glad Olga went above and beyond to meet your storage needs and that our property was clean! Our team is here to serve you, so give us a call at (732) 639-5411 if you need any future assistance.
",
"replyDate": "2024-07-10T00:40:04.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "0f0c8d0e-63be-4a47-8d6c-b4cb7b197b7d",
"author": "Thomas Ashenden",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKRpnDSiA4XFYaNIshXHYLwgY7pFHiDbCXEcYft0JT6Zk6Grw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Olga was very nice and helpful",
"date": "2023-09-08T15:15:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Thomas. We're glad Olga has been nice and helpful. Our team is here to serve you, so give us a call at (732) 639-5411 if you need any future assistance.
",
"replyDate": "2024-07-10T00:40:04.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "dcb6f3ee-e8fe-4d57-95d3-fafb8cb8e688",
"author": "Lynn Ritchie",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIjvgX0bFbbOCvzEmw1FjncYAzThUtgAxfihXJeopsBBftStA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Yanise Fontanez was so helpful and efficient. She recommended movers for us and that was so helpful. The facility was well maintained. It was a very good experience to have our storage here.",
"date": "2023-09-07T15:29:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Lynn. It's great to know Yanise has been helpful, efficient, and great at keeping our property well-kept. Our team is here to serve you, so give us a call at (732) 639-5411 if you need any future assistance.
",
"replyDate": "2024-07-10T00:40:04.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e4a1985f-25d1-4081-b1dc-0c78e2f5d0bb",
"author": "Mayra E. Hart",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVNfpKHoBCqpMF8E1LyqZvv4qXv0PCvULe_YdWOanHLQr_vrpB9=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean and friendly atmosphere, Olga was very helpful & knowledgable about the available spaces. She’s just awesome!",
"date": "2023-09-06T23:37:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Mayra, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! You can reach us at 888-storage if you need anything.",
"replyDate": "2024-07-10T00:40:04.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "bfa42271-b715-4799-978a-2697a91e31f1",
"author": "Payal Kaur",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIZiAn36TKuGOWbnRAsvkkOyDl8VwUOOIixVnNbJ5oi2d4ZGw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Loved the experience of learning about the options here and Yanice was of great help!",
"date": "2023-08-19T15:01:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Payal! It's wonderful to hear you had a positive experience with Yanice and want you to know that we are here to assist you with any further storage needs! Give us a call at (732) 639-5411 if anything comes up!",
"replyDate": "2024-07-10T00:40:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8be4558c-a2d2-4c21-bc33-51ea8e4812c3",
"author": "Cara Haggerty",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLiCjVyssEzsFa7hvwjULOf5Wtx3oRI90v5LMMKUhwzmk5PFQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean and Yanise has been very helpful",
"date": "2023-08-19T01:12:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Cara! We pride ourselves on keeping our storage facility clean, organized, and well-lit and are thrilled to hear your experience reflects that! Feel free to reach out any time at 888-storage.
",
"replyDate": "2024-07-10T00:40:04.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "1738bda6-d189-4b39-abc1-ce62179ad6c1",
"author": "Ryan Ling",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL74wOFh7Ic12Jg4GFX55AsiSqTcATPlVHlHO1t8h5UMRNHkg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-08-19T00:23:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the great rating, Ryan! We're happy we could meet your self-storage needs.",
"replyDate": "2024-07-10T00:40:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "627d79a7-ea73-46dc-9579-55aec9a3fb3b",
"author": "Cindy Taylor",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKx358EFnnzS0BHVz0BzLsfwZOTGCx5wakDOC2ydlyeTVOCNg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Stopped in to inquire about the facility and get some prices. I was helped by a woman named Yanise, she could not have been more helpful. So friendly and personable.",
"date": "2023-08-18T20:30:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Cindy! We work hard to meet the expectations of our customers, and we're happy to hear Yanise hit the mark for you! Don't hesitate to stop by the office or contact us at (732) 639-5411 if you need anything.",
"replyDate": "2024-07-10T00:40:04.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "dfa8db15-e2f2-430e-9c4b-bc7c4d99da4d",
"author": "Brandon Luis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUSFhO6MjZy_pJ_9qYStf02wbowBQmA5I2kyTqI521u3MkugH9-UQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service. Awesome individual. Questionable prices.",
"date": "2023-08-17T22:05:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Brandon! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (732) 639-5411 or stop by the facility! ",
"replyDate": "2024-07-10T00:40:04.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "9dbb9f33-e7d1-4f9f-952d-e4c4a111dd7c",
"author": "Jay Savino",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI16XllHqqdrD8Xttszian3IpHZBpDszuYA1TlCuq_yH-p-EA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Stopped in just to see my unit, and first impressions and service was amazing. I was greeted by the manager and she personally escorted me to my unit she walked me though the process and it couldn’t have been better.",
"date": "2023-08-01T20:47:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Jay. We're glad you feel good about storing with us! Our team is here to serve you, so give us a call at (732) 639-5411 if you need any future assistance.
",
"replyDate": "2024-07-10T00:40:04.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9ba2218f-5464-4351-8d26-64025c58dbe0",
"author": "Lenny Deangelis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJmU5p_jW-AO_f7vADDL1C1ZAz9eY8YNxmYFaHJYwbHnE5J7A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-07-03T13:27:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Lenny! Don't hesitate to reach out if you need anything!",
"replyDate": "2023-07-10T00:40:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "972c4ccc-143d-41c6-8323-95f065ee03cb",
"author": "JOHN NISLER",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWdd_AH4DmMuVh0-ljZicdT53mWwQv3AkuFM9WGQMpMbcxQSg0=s64-c-rp-mo-br100",
"rating": 5,
"text": "John @ my Freehold site is always so accommodating. John is certainly the best I have dealt with over the years I’ve\nbeen a customer. Thank you John.",
"date": "2023-06-30T18:17:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, John. We're glad John was very accommodating! Our team is here to serve you, so give us a call at (732) 639-5411 if you need any future assistance.
",
"replyDate": "2023-07-10T00:40:21.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "50e3a9c3-d2eb-40de-8670-506df5a172bc",
"author": "Frank Dookie",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLgSDMv0hyDImJortQTorWdgRrzByYKLS6kQQFHRsvTFlLQyw=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2023-06-11T20:33:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Frank. Please stop by the office if you have any questions. ",
"replyDate": "2023-07-10T00:40:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "eed5d28f-de63-45f8-9db6-02d3f787dbf4",
"author": "Frank Fierro",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXw_YQXLtEirO2PVrLeUa8siDFaG4UVuS16zk-ZTMlXWaKSED4u=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-06-01T17:15:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Frank! We're so glad we were able to meet your storage needs. ",
"replyDate": "2023-07-10T00:40:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7dd08765-af6d-4437-9b8c-12c48f2d27ff",
"author": "Bob Ralyea",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWUEb9ol2AU2cDW_ci44_ouGIc-1F4tLUIRP98c3s32VPwrJ5ym=s64-c-rp-mo-br100",
"rating": 5,
"text": "John was a great help introducing me to the storage unit. The gate was temporarily out of service.",
"date": "2023-05-31T15:10:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Bob. We're glad John was a great help! Our team is here to serve you, so give us a call at (732) 639-5411 if you need any future assistance.
",
"replyDate": "2023-07-10T00:40:21.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "86385949-8fab-4328-afb7-92522329ac28",
"author": "Ariana Ponce",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKTpEVUUqy-6ChTvvwt9sVUMUTgsPHnoOGRFf4r3nurSKGm1w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing experience! Amazing staff!",
"date": "2023-05-31T15:02:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Ariana! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (732) 639-5411 if anything comes up!",
"replyDate": "2023-07-10T00:40:21.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "56924198-8591-4db4-8f82-9ce8fefe340e",
"author": "Frank H",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIqMamNdK8FKJiVsdBnlXkHomTsBenrxUEE5SiWMpBaR5baIQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I Ordered a storage unit through the website because I figured it would be way faster and hassle free. Very easy and super quick to do. I got a confirmation email once I finished that included the storage number and instructions. Once I arrived I stopped by the office to get the gate code. The guy at the front desk was very helpful. Gave me a map and directions on where my storage unit was. The whole process took less than 15 minutes to complete. Would definitely recommend.",
"date": "2023-05-31T02:33:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We know you have many options for storing your belongings, and are committed to being the most practical, hassle-free, and professional storage solution in your neighborhood. Thanks for being a loyal customer, Frank! Our team is here to serve you, so give us a call at 888-storage if you need any future assistance.",
"replyDate": "2023-07-10T00:40:21.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "72ff5057-6555-4138-9115-4d14fda4816b",
"author": "Nancy D.",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLcjGPo3nTihqmva7ogZMzSX73YIk0EL31880ERcTR7mYzC7yE=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-05-14T01:12:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Nancy. Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2023-07-10T00:40:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3c7af300-51ba-42e7-aeff-225e9b72dcd0",
"author": "dave goldberger",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJXzqsRuLacIpQNKwJVrNulwcSkHMYf-70puS0fDrn8Xgxi=s64-c-rp-mo-br100",
"rating": 5,
"text": "First time renting a unit and Yanise made it real easy",
"date": "2023-05-01T14:40:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Dave, thank you for your review. We're glad Yanise made it real easy. As always stop by the office or call us at 888-storage if you need anything. ",
"replyDate": "2023-07-10T00:40:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9805fb1f-f228-4118-8698-66bc9412462a",
"author": "Annette Grignard",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXeWE-CLB1U9Lx4oEs8aR715Qu2vz6N3lq4-4mJf35V9vwyIKLX=s64-c-rp-mo-br100",
"rating": 5,
"text": "I've used both Extra Space and Public Storage. I prefer Extra Space by far. They feel much more premium and I love their app.",
"date": "2023-04-29T12:21:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Annette!Thank you so much for the positive review. We are glad you feel good about storing with us. If you ever need anything don't hesitate to give us a call at (732) 639-5411 or stop by the facility! ",
"replyDate": "2023-07-10T00:40:21.000Z",
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "c50dd548-824b-4d1b-af8e-334602e95b2e",
"author": "Paul Sacca",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKEkOFb84Wr_TqjSSjxBnPsiDoYrm9NYc870L05WfId7ICYHdI=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very friendly staff, easy and smooth shopping process. The facility is clean and spacious. Storage space is exactly as advertised and was clean as a whistle.",
"date": "2023-04-28T17:50:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Paul! Providing renters with clean and spacious facilities is our top priority. We're glad we were able to meet your storage needs. Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2023-07-10T00:40:21.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "1f8c8042-dbd7-40e6-8392-e77e663c9fdd",
"author": "Swampy Rose",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUHXVcGI12SSJv2iR8vsTSG8aGVVdzfxFqs_BtGvfFvkBjbX0sDYg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great staff and great storage options for my bf and my stuff. Very affordable 👍",
"date": "2023-04-27T18:55:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Swampy! We love to hear that our customers are happy with Extra Space Storage. Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2023-07-10T00:40:21.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "e8127721-6eb0-4d38-8598-66733e69964d",
"author": "Angelo Rizzica",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXOiyuNb0OEvsaSe53_Oa00z0Y-H3lRU5vsrwehYXil_CLyrLM1=s64-c-rp-mo-br100",
"rating": 5,
"text": "The space was very secure and convenient and close by to me. I felt very comfortable storing my car and other items here. Jon at the front desk was an amazing help!",
"date": "2023-04-22T22:05:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Angelo. We're glad Jon was able to help! Our team is here to serve you, so give us a call at (732) 639-5411 if you need any future assistance.
",
"replyDate": "2023-07-10T00:40:21.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "17ecb2eb-216b-404c-b1d1-d37068d96d5f",
"author": "Nick",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW3ImsClrDTdzJdGBZgFWfwIy3b5gUUG12RlF18HMyeyO-WGPs=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing service would recommend storing here!",
"date": "2023-04-22T16:15:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi JediNick, your recommendation to friends and family is the best compliment that we can receive! Thank you for being a loyal Extra Space Storage customer. We're always here to help with any of your storage needs at 888-storage.",
"replyDate": "2023-07-10T00:40:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "084242ba-b2da-42da-947d-6592b102fcda",
"author": "Sonya Nwachukwu",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJo7eoHITwoI1OJxdsozQ25Pt9raE0QWNCMT1OYvyqr6I55uw=s64-c-rp-mo-br100",
"rating": 5,
"text": "fast and easy online set up for my unit. Help desk answered all my questions. within minutes contract signed and received unit number and gate code. And i was pleasantly surprised with a welcome call the facility manager.",
"date": "2023-04-21T17:54:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Sonya! We're happy we were able to provide a smooth rental experience. Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2023-07-10T00:40:21.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "eee1d969-c5c1-490c-b561-dcd2f0a47254",
"author": "Amethyst Gem",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKNLd3Aoo5gnoj8hD7eyUJQomIg0hyMCiFIRzGzHuSXLfuEbQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Good service",
"date": "2023-04-20T19:47:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Amethyst. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-07-10T00:40:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b5273503-40fa-45fe-8799-e0d208ac21c7",
"author": "TMay Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKNnzlOySiAzLNAPLj-l_YTgaJcSLfqEZ7B_MJniQ208jz7tg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-31T17:49:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Tmay! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2023-07-10T00:40:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "246f7812-949a-4e65-a87d-a8c7251ca88e",
"author": "Millwasx",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ7edwEZAguG1Rl1RKSdgHM-wcO-5zthXJRwxrr62CvSffUuw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fantastic Service",
"date": "2023-03-25T22:36:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Millwasx! We're committed to providing excellent customer service. As always stop by the office or call us at 888-storage if you need anything.
",
"replyDate": "2023-07-10T00:40:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ecf53e19-44be-4572-94a2-5550842003a6",
"author": "potatodogzz t.",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIQegFB3N2h0PgjU6uKP9b7A1HIEzdDvJokVoi98onAJHsjMQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-25T19:22:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Potatodogzz, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2023-07-10T00:40:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5e70bb19-efd2-45b2-8771-8ccd64b6e3e8",
"author": "Nani Jaramillo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWwIA47G7uAHyMGWnsG7hTTsapNykkYiYu-t8F7FVDRQtmqsQyO5Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Yanise was helpful and answered all our questions! We appreciate her helping us figure out things when we called, and most of all just being there when we needed her. Thank you!!!",
"date": "2023-03-23T20:18:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Nani, we are so happy to hear that Yanise could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Call us at 888-storage whenever you need us.",
"replyDate": "2023-07-10T00:40:21.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "ddbd5b6a-8438-49bd-971a-2da16fb8a822",
"author": "Jason Keats",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUfMr01-R9hLe19zGc4STfMlwDYEUVmpfxACa6dUlYoDBXh49KC=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Excellent service! Would def recommend",
"date": "2023-03-16T23:16:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jason!Thank you so much for the positive review. It's great to hear our team was able to provide you with the customer service you deserve! If you ever need anything don't hesitate to give us a call at (732) 639-5411 or stop by the facility! ",
"replyDate": "2023-07-10T00:40:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c149f597-ce91-4917-b5c0-4f947725b49b",
"author": "Mr.",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIWxPycEi6FTtvu0fWx1JbhYY0mrRDF5gNwof6DDBmz_2OCkQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-03-08T00:39:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Thomas! Don't hesitate to reach out if you need anything!",
"replyDate": "2023-07-10T00:40:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "23668d84-65b2-48c7-ac15-2617b977afab",
"author": "David Nadrich",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIPKJkSqpFXA0WwHnHJV88P6RouC4o-GliwZseprQejEhRbyA=s64-c-rp-mo-br100",
"rating": 5,
"text": "The gentleman that opened up my account and serviced me was very helpful. All details were clearly explained.",
"date": "2023-02-25T20:45:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, David. We're glad our team was able to help! Our team is here to serve you, so give us a call at (732) 639-5411 if you need any future assistance.
",
"replyDate": "2023-07-10T00:40:22.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "dfa80370-7661-4b5d-9a5c-f7aca6790463",
"author": "Sugar L",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWOL8X6dni0qKmaWws8pnjrRCR_MFZAo6Y_aLuWSihn69Bvz3Y5=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very convenient and accommodating, the manager is very professional and courteous and the place is very well maintained not to mention the price!",
"date": "2023-02-04T22:26:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Thesugarl! We pride ourselves on having a professional, accommodating, and courteous staff and are so happy they were able to assist you! Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2023-07-10T00:40:22.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "beea51dd-811d-418e-85b1-2e232207ec22",
"author": "Nichole Mincey",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX5dXZsB3wFTLWGB_-6cg9nnptpP2LvPOgLc-uci_2se4bAW9sO=s64-c-rp-mo-br100",
"rating": 5,
"text": "Wonderful",
"date": "2023-01-28T23:09:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Nichole! We love to hear that our customers are happy with Extra Space. Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2023-07-10T00:40:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "02db1eac-421d-4d92-b679-252333c9568f",
"author": "Freehold Glamour Shots",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVWcuHcTvOyFtl3I-WBTDAWhBA9y2BWrb85Dpwpsf1KvbzNWDM=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-01-17T15:13:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Freehold! We are so happy you had a great experience with Extra Space. ",
"replyDate": "2023-07-10T00:40:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f2cf933c-ae71-44c8-a989-e62fbd29ef8b",
"author": "William Knudsen jr",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW84aPpgFUBWVKxy34WeF0usKgFg1QH1Lnj7tG73qJ6eMIW_rcv=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-01-11T16:43:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, William! We are so happy you had a 5-star experience with Extra Space. Don't hesitate to give us a call at (732) 639-5411 if you ever need any help with your rental. ",
"replyDate": "2023-07-10T00:40:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6382ef19-7606-421e-ab0b-91e75fd5eaee",
"author": "Becca Tilley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocInbBVevzsc79SD84WhDYHRHNI7yncJdrXdqiPLNX6IWVfs2Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "During my entire time here I was sharing this unit with my ex. After about 5 months of having it, he stopped paying his half and I struggled paying the whole thing by myself. Ki was so incredible and helped me through my payments for the year I had to pay them until I was able to get all of my things out and to my house safely. He was such a nice guy, always there to help me. This place was absolutely amazing because of him. Thanks so much, Ki!!!",
"date": "2023-01-10T17:05:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Becca. We're glad Ki was able to help when you were going through such a difficult time! Our team is here to serve you, so give us a call at 888-storage if you need any future assistance. ",
"replyDate": "2023-07-10T00:40:22.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "904d932f-6654-4698-ad57-cb335e087135",
"author": "John T Fischetti",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVkHNVstcwwYp-jkc5gZUYXt9HK6yXid1jY0HHH9-YHou1DV5I=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great location and great customer service! I will use again if I need temporary storage.",
"date": "2022-12-30T20:08:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, John! We're committed to providing excellent customer service. Feel free to stop by the office if you need anything!
",
"replyDate": "2023-07-10T00:40:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "43852467-86be-436a-b0ad-01e1ca492027",
"author": "Dawn DeGrande",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU4U4N9tGrIZPGGRvkMmr1onb5ovOdSxIkqbJE4F7sxwuQr8x_9=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is my 3rd time renting from this facility. I think that speaks for itself!! The manager is extra friendly and helpful. 100% recommend ExtraSpace Storage.",
"date": "2022-11-28T16:25:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Dawn, thank you for recommending us. We're glad our manager is extra friendly and helpful. Don’t hesitate to stop by the office if you need anything.
",
"replyDate": "2023-07-10T00:40:22.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6c4aa83e-6ca3-44a5-b9e2-e6bf2e9cac39",
"author": "Daniel Fitzgerald",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIQG4ZgwKXH6tTQPsF1bKhyix5sT8rvAHg2V8EVNUc9Lu9NXg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Ki Chao was professional and assisted me on 3 separate occasions. Highly recommended!",
"date": "2022-11-17T19:14:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Daniel. Thank you for the review. We're so glad Ki could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-10T00:40:22.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "78cfe70e-dd12-4e9d-add8-5a63e093b92e",
"author": "Steve Baicher",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK7ggsZHB1jjuyJ0yvWVu5OhNmmmBf4dXoP1dBDH4VwvE05Xw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Friendly, great service and good price",
"date": "2022-11-15T00:43:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Steve! We're committed to providing excellent customer service. We are always here to help at 888-storage.
",
"replyDate": "2023-07-10T00:40:22.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "f506fdff-9987-42ff-ac03-d2c00aae23c6",
"author": "Wayne Cordiner",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKlClKVc2V6ruLQ30MGSv7_V9_uefarL_OWa8X0pCbowqWcjQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean and easy to use. Safe storage facility.Never had a problem. Staff extremely helpful and Courteous!\nThank you!",
"date": "2022-11-12T19:32:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Wayne! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security while keeping our facilities clean and organized! Please stop by the office or contact us at 888-storage if you have any questions! ",
"replyDate": "2023-07-10T00:40:22.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "b04f30d8-e8a9-4949-80f7-6a1db6d57b7f",
"author": "Iwona Purwin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVt7U_UgEB5H4kQKUxZMC-U5MsKwDHHtwla8HVq-h6dTqkMH2qwcw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-11-04T23:36:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Iwona! If you need any assistance the future feel free to stop by or call us at (732) 639-5411.",
"replyDate": "2023-07-10T00:40:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "73f4bf1a-c8ad-432a-8e57-89349bb5c3b3",
"author": "Vinny T",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUMAT8pZ1K8Ppsm57P_k07RErm8d9FFhRySmd1bafCxU2SRCvIU=s64-c-rp-mo-br100",
"rating": 5,
"text": "The team was A+ ! Made my moving experience such an easy task. Would recommend extra space storage to all my family and friends. I really appreciate all you did for me ! Thank you !!!!!!",
"date": "2022-09-28T23:16:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Vinny! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (732) 639-5411 if you need anything.",
"replyDate": "2023-07-10T00:40:22.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "06c0deca-938e-4de1-80a8-d5d4d13b7c4f",
"author": "Russ Castioni",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI4uuZAcP_ML_-3Bi3V4TShv4Y9RY5qMTkMuF01Me-7yOMT-w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service, always willing to help.\nClean facility.",
"date": "2022-09-27T21:30:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Russ! We're committed to providing excellent customer service. If you have any questions, let us know at 888-storage!",
"replyDate": "2023-07-10T00:40:22.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "f0d3d6c6-cc8b-4737-8836-8033df808d38",
"author": "TJ Hughes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLA4-KmyyCbF0d32FM8FwpkpUxQ4a0h68rW8z-fessoaW_9xA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean and Convenient. The facility manager, Ki, provides awesome customer service and is extremely easy to work with!",
"date": "2022-09-27T14:28:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Tj! We are glad you had a great experience with Ki. Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2023-07-10T00:40:22.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "4703e944-e598-4b15-88c1-5b60d047aa9f",
"author": "Manny Souto",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKczi5rRMZiWw1DJULHHwQAybQ7-g75yLe4DuxslnbAyF8XRg=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Nice and clean. Well kept, and very secure. But, it's a bit expensive. But you get what you pay for.",
"date": "2022-09-17T22:48:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Manny, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Stop by our office if you need anything in the future!",
"replyDate": "2023-07-10T00:40:22.000Z",
"tags": [
"cleanliness",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "176e929c-1e65-4c68-a0f3-cf34b5b7bef4",
"author": "Toni Ann Wallace",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXVoR5v_uV-e4fwkuEMaqN0ZBo2fC6kGRUOB402zaJTAtoJGAg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy. Clean. Everyone was extremely helpful. From booking to moving in. All around Excellent service. Highly recommend!!!",
"date": "2022-08-12T15:47:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Toni Ann, thank you for recommending us. We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! We're committed to providing excellent customer service. Please stop by the office or give us a call at 888-STORAGE.",
"replyDate": "2023-07-10T00:40:22.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "27184ea1-2a1f-4401-baf1-f69042b7dfb4",
"author": "StudioOnWillow",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLFEOPjHgLKvfwh6MNqVy6_92VrQx3kBkP4RZOjZjzSpkmPtg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-08-12T00:34:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Studioonwillow, thank you for your positive rating! Please stop by our office or call us at (732) 639-5411 if you have any questions.",
"replyDate": "2023-07-10T00:40:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2536fe73-a6a1-455d-b973-dc651b960ff2",
"author": "Sherrie Britton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI3DxQmeDBb_qZaUWHew24qczTDLg9pp3E18jiwWJB42RMVJw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Facility is clean and the office people Keis and Matt were friendly, helpful and a pleasure to deal with. Thank you for answering all my questions and well as taking the time to show me various unit locations as to what was available and the lay outs so I could make the decision of which would work for what I needed it for.",
"date": "2022-08-04T23:37:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Sherrie. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Keis and Matt. Call us at 888-storage if you have any questions or need assistance with your rental!",
"replyDate": "2023-07-10T00:40:57.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "27344c34-66a2-4c07-85b3-395f6ca552f3",
"author": "Becky Green",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKBR_nl6H52GHBwoB25haGiBMD7XI3B0Cw5_5vzKujpa4Pd8w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Today I rented storage unit from extra space , I just cannot thank enough to Mathew, he was most genuine, kind , helpful person on this planet . He showed me around , help me to select my space , very professionally created my rental lease. Everything was so smoothly done in very short time . Million thanks to Mathew , so are one of a kind .",
"date": "2022-07-21T23:26:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Becky, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with Mathew! Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2023-07-10T00:40:57.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4c9c040f-39c5-4565-8d9a-e0c73a2f3f3d",
"author": "Iisbeth Ruiz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW5HdJGgyAjXgDpT48J1NNn7NE8od9K2jk7GvnoASIIcgQ03ut_=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-07-19T13:00:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Iisbeth! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (732) 639-5411 if you ever need anything.",
"replyDate": "2023-07-10T00:40:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e0be070b-d13e-486e-92bd-f82f92445949",
"author": "Thom Ritchie",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKEQyz6hrp5EIf2VCOv5eb1JTdA2McjMv395igggQvUWvo7rw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ki Choe, the Manager, was very helpful and extremely pleasant.\nThe facility is clean neat and secure.",
"date": "2022-07-14T17:10:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Thom! Providing renters with clean and secure facilities is our top priority. We're glad Ki was able to meet your storage needs. Stop by our office if you need anything in the future!",
"replyDate": "2023-07-10T00:40:57.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "15dbf846-ff7b-4879-a862-5c1edd2162c1",
"author": "Don Burlew",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIZv1LSUkv7fh0eJhsinbaLCiUwKwQSauVnZVGzwB849bjpSw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fast, great, accommodating, exactly what I needed was available.",
"date": "2022-07-06T16:17:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent review, Don! We're happy we were able to provide a great storage experience. Feel free to reach out at any time at 888-storage.",
"replyDate": "2022-07-10T00:40:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a137a4be-3ac8-40f8-8645-691fbaa1b616",
"author": "Chris Bartoli",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLr_5yDCEB--zmkcQJxWiTGlb_WPKrHqFpcVWwjg2JlDVAdxw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-07-05T13:54:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team works hard to keep our facility clean! Thanks for noticing!",
"replyDate": "2022-07-10T00:40:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c62277de-a963-404e-9302-dc163d42bee5",
"author": "Phyllis Mitchell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLJcFgbV05LfMR9-T-_NhpRwaxoA9kT3tr_Bf0Tj6ItiqpEefs=s64-c-rp-mo-br100",
"rating": 5,
"text": "I was so impressed with Ki Choe! He explained things so well and very helpful. He was cheerful and accommodating. What a pleasure it was to interact with him. I highly recommend seeing Ki for any if your storage needs.",
"date": "2022-07-02T15:13:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Phyllis. Thank you for the review. We're so glad Ki could meet your storage needs. Please let us know if you need any assistance or have any questions. We are always available at 888-storage.",
"replyDate": "2022-07-10T00:40:57.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2e0850ef-9116-41d1-a7ec-58149c5f7e01",
"author": "Tracey Garrett",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU-bI0dQg5qNOBHIUzjJyVJ3Ixu2HRf8pVM_G0jYCTAzmHZUis=s64-c-rp-mo-br100",
"rating": 5,
"text": "It was a pleasure dealing with Ki. He explained everything to me very well. Facility is clean and very accessible.",
"date": "2022-06-12T16:09:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for taking the time to leave us a review, Tracey! We are so glad Ki could meet your storage needs. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T00:40:57.000Z",
"tags": [
"cleanliness",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "cbbf77ed-66bf-48dd-917c-0c0fb3ad847d",
"author": "Louann Crawford",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI8A5jNo0EHq5Y37RfZkoCrnKiGa2HjDjMueY6N9lrqiu3vVw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-05-20T14:00:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Louann! We are grateful for customers like you.",
"replyDate": "2022-07-10T00:40:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5c2e9d41-3cc9-4f89-920c-fbf1e296a039",
"author": "James Crawford",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJGYZdGNVy3A2CeOlfySBGsK5R_D8Mf5P_UvuyLQQiHCnNomg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Pleasant staff, Ki showed me to the unit, and all went smoothly. Place seems well maintained and secure in a good location. Straight forward and easy process.",
"date": "2022-05-19T21:25:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, James! We know our customers value well-kept and secure facilities with helpful staff so we do our best to provide that! It's great to know Ki hit the mark for you! Don't hesitate to stop by the office or contact us at (732) 639-5411 if you need anything.",
"replyDate": "2022-07-10T00:40:57.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "bd016a2a-4a7c-44de-b120-d8f9997d6778",
"author": "Kathleen L",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXxxeN7zAJgTEQJdG0JllseiPmYFUPobhnRRZYzof-wSFnH6HdN4w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-05-10T23:42:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Kathleen! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-07-10T00:40:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f1e92702-d5ac-490e-b897-62e752368178",
"author": "vincent Young",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKZnOGb4aBBSAwPU-eEKk3gCa3rHnAKV8ejAOLgyeiLj93dig=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-27T17:47:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Vincent, thank you for your positive rating! Please stop by our office or call us at (732) 639-5411 if you have any questions.",
"replyDate": "2022-07-10T00:40:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1db70d30-495b-46c6-8e4b-d10b9b2f12a6",
"author": "Brian Monahan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU7FJZ9wNfLLlyplHWqphGXzeo_ORXpLKtyy09gvzi6ufxyOHc=s64-c-rp-mo-br100",
"rating": 5,
"text": "John was outstanding, efficient, helpful, and attentive to my needs. Highly-recommend!",
"date": "2022-04-20T18:12:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for taking the time to leave us a review, Brian! We are so glad John could meet your storage needs. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T00:40:57.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a4d77f92-d533-4f43-8276-f2654be31ccf",
"author": "George Edler",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL17K7WV2dMe_ji6B-zZwNF0WqMruXy32mmPwdr6vhXF85HcQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra Space employee Ki Choe was very informative, personable and a good salesman. He made the experience easy. He answered all our questions and showed a lot of patience. He is definitely an asset to the company.\nGeorge and Eleanor Edler",
"date": "2022-04-01T21:27:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi George, thank you for your review. We're glad Ki Choe was very informative, personable, and a good salesman. We agree Ki Choe is such an asset to our team! Feel free to contact us if you need anything at 888-STORAGE or stop by the office.",
"replyDate": "2022-07-10T00:40:57.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "190f62ce-be93-4f98-b200-7039a9b94492",
"author": "John Meehan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLlLeDWvRZM5p0iQUhJG2ZDdIomwH8s8U3fyPZXsDjQYr8smw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-31T16:53:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, John. Your rating means so much to us!",
"replyDate": "2022-07-10T00:40:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5d31dbbd-5b4b-4756-b495-a9235ec39c57",
"author": "Carol Walker",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUirTQiwYZNDMJrasZtYhLiWS9b4XLtYClqeBc9rsvIi9AuQw0=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-18T20:38:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Carol. Call us at (732) 639-5411 if you have any questions or need assistance with your rental!",
"replyDate": "2022-07-10T00:40:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bf62b94b-eb4f-402f-83d3-04eec203422c",
"author": "Sonia Suhoza",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK90e5RlGQQe3MzmYVcSHE40CvISEhij2IEuCyQRrZzVPnqLg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excelente service, Ki made everything easy, very professional in details regarding the contract. My mother (Hilda Collas) was very happy. Love the location",
"date": "2022-03-07T11:44:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Sonia! We're committed to providing excellent customer service. We're glad Ki made everything easy and was very professional in details regarding the contract. Don’t hesitate to reach out if you need anything at 888-STORAGE.",
"replyDate": "2022-07-10T00:40:57.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2ec353f1-01e6-43ad-8a01-6d70f7cd821b",
"author": "Rhiannon Rofulowitz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWF95xVG2kKCRg3o03jX5VjmI7DmdKF3JvNuIQz82sFdpwwYluH=s64-c-rp-mo-br100",
"rating": 5,
"text": "The facilities are clean, well-lit, and secure. Ki was super knowledgeable and helpful with getting us setting up.",
"date": "2022-03-06T16:18:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Rhiannon! We pride ourselves on keeping our storage facility clean, organized and well-lit, and are thrilled to hear your experience reflects that! It's great to hear Ki could help! Feel free to reach out at any time at 888-storage.",
"replyDate": "2022-07-10T00:40:57.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "51791bde-7953-405a-a20b-c09cf0051330",
"author": "Barbara Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJOmC0oE5bpj7cwSHqkPLITFAyBGvu85H9irCHev00FB4ibrw=s64-c-rp-mo-br100",
"rating": 5,
"text": "They were so helpful. Showed my multiple units so I could pick the one that best served my needs. Very Clean. They made the whole process very easy and explained everything,.",
"date": "2022-03-01T16:47:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Barbara, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T00:40:57.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "21d466ca-747a-4aa0-b8ff-159ffd114400",
"author": "Jason “JM” McGuigan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJYadyye3cd0HrPGsMoQIsjq6nzmRs3JXV-AZqUTuLSOyKoLg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-02-28T20:30:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Jason! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-07-10T00:41:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2c8f855e-fb4a-4626-9d2c-28bdce38f1c6",
"author": "Christopher Gorman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJOtSkbAoyf-jMuYD5ZrLazF31ksvwztDeHMc45-7YW93ksMg=s64-c-rp-mo-br100",
"rating": 5,
"text": "John was very helpful in selecting the right unit for me. He went through all of the options with no pressure, made me feel like he wanted to do what was right for me. Thank you so much John!",
"date": "2022-02-16T20:38:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Christopher! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear John was able to provide that for you! Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2022-07-10T00:41:35.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "40550d4f-0916-471e-839d-f7c50ad97b7f",
"author": "Stefanie Cerniglia",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIaw2fzSoqTK32vssNQ6GLhM_h8dZ5kjjbhWCKhA_IrkEPlcQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy to access with friendly people at the front desk. Always helpful.",
"date": "2022-02-10T21:25:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the review, Stefanie! We are so happy we could meet your storage needs at Extra Space Storage. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T00:41:35.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "a12a0464-f052-4548-be6d-7fde69579d91",
"author": "Jeff cooper",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUvgv4vET6zzUv-B8suLxu95m9sNmbgFndhRnRbasLjb_qa7As=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-02-10T20:56:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a 5-star experience, Jeff! If you ever need anything in the future feel free to stop by or call us at (732) 639-5411.",
"replyDate": "2022-07-10T00:41:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "579e893d-7329-4a97-9195-1fbf54dab903",
"author": "Tom Carroll",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXWcdovyTQ9J-xOOyqxgZLaoZhH5BalTax3qhEKGuqrBV9lO4bb=s64-c-rp-mo-br100",
"rating": 5,
"text": "Customer service was top notch. Clean facilities.\nThe manager was very helpful, highly recommend!",
"date": "2022-02-04T21:29:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Tom! We're committed to providing excellent customer service and clean facilities. We're glad our manager was very helpful. Don’t hesitate to reach out if you need anything at 888-STORAGE.",
"replyDate": "2022-07-10T00:41:35.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "dd42ca1c-3d5c-4b2d-ae9a-c9e9f3da5e56",
"author": "Chris Bos",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUwcdRg5QOWGGwqy9I0aXRRYgXHhhZQXU9DgLzYuA6llS2e0vI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Stored our house contents for 8 months in between places, staff were always friendly and helpful!",
"date": "2022-01-24T16:10:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Chris! Thanks for being a loyal customer, it means a lot to our team. Please call (732) 639-5411 if you have any questions about your rental.",
"replyDate": "2022-07-10T00:41:35.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "76fe85f5-af4e-4d3a-a615-b08d29c4e2bf",
"author": "Kenya Ritchie",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXpYAHfNo2ghb7CaKhsT-nakzQPcSolzCketFsqOAW9hxis1TKi=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-01-14T20:05:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Kenya. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2022-07-10T00:41:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8c2d80b4-be8e-4350-82ca-8cb3dcc1b395",
"author": "Thomas Schmidt",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLiTaa1FInz0ljXw14N3FQ0Tl042zAejW4JpdT3NNh-mhPnXQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very professional. They answer all your questions and show you everything with multiple options",
"date": "2022-01-05T20:55:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the review, Thomas! We are so happy we could meet your storage needs at Extra Space Storage. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T00:41:35.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e6aa6a9b-44ab-4dc1-bfbe-38894d5cb92b",
"author": "Courtney White",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocImKCdxmEp3XBd7TmMb-K-YgFKPHZHZQ345XeqKCpRjr5Ha_A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-01-04T18:19:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Courtney! Please stop by our office or call us at (732) 639-5411 if you have any questions.",
"replyDate": "2022-07-10T00:41:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "405bbc03-5bae-4718-8a15-867e17a16f3f",
"author": "Linda Silver",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUwfF7jl-JTM1dTS72brB7z2yLF0epePSTvJ8AHkzjk4X85tc6T=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Wonderful storage place. I drove past it because I thought it was apartments.\nThe manager is so helpful, efficient, and professional. He went out of his way to assist me.\nI would certainly use this company again !",
"date": "2022-01-04T04:52:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Linda! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (732) 639-5411 if you need anything.",
"replyDate": "2022-07-10T00:41:35.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e147dfe9-c1a9-485f-94b6-410e90bebd85",
"author": "John Nolan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocITQknoums6qWy3-CTEXPsHlBeflR7MrswuoUsVKskFBMoREA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-01-03T21:53:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, John! Thank you for being an Extra Space Storage customer.",
"replyDate": "2022-07-10T00:41:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d73231b8-af0f-4eb9-9d50-948c52e971b9",
"author": "Kim Keune",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVyoFJuqomkHvBlYm-v3NNTSyLjCT--UnFaLs6QUtH4xp1rznCX=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kei was so helpful with a parking spot to park our new Airstream on the property. Professional and knowledgeable about the area. We were pleased with the easy process and explained every part of the lease and how to enter and exit the facility. Thanks Kei",
"date": "2022-01-03T21:30:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Kim! We work hard to meet the expectations of our customers, and we're happy to hear Kei hit the mark for you! Please let us know if you need any assistance or have any questions. We are always available at 888-storage.",
"replyDate": "2022-07-10T00:41:35.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "3e6edfae-720b-492a-870f-e19895e1664b",
"author": "Dale Parris",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUMjzZy_kz_-gX7YQT5n-11LvoJ_ZZadp5cOJLJMYt3iH0smG4=s64-c-rp-mo-br100",
"rating": 5,
"text": "Almost 4 years and always clean and climate what it should be. Will use again if needed",
"date": "2021-12-18T19:18:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for being a loyal customer, Merchandise Metal! We love the climate control storage units because they do an especially great job protecting your items from harsh weather. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T00:41:35.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "5e8bdd4d-d247-473c-9e0a-ca9b91c5742c",
"author": "Nicole Restua",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXjsLDB_UaaOw7y6f_tNd9-RMvhFEKaPaj_cyCIZhh7mPNtbZI=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-12-10T00:29:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Nicole! Please let us know if there's anything else we can do to assist you with your storage needs.",
"replyDate": "2022-07-10T00:41:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "79d349c6-8854-44e0-a0fe-8de6863ad0c8",
"author": "Michael Pizzirusso",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU6oyNyI37XZ5H9RcZN6nuLhcCXWvjiIvUaPATZho4HcZYpSaSI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Staff is very friendly and helpful.\nVery clean, no issues accessing the unit. Carts always available and no hassle at anytime.",
"date": "2021-11-27T16:07:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Michael, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T00:41:35.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "a907b542-9ceb-471c-965d-8a783c345152",
"author": "Lindsay Cannon Berger",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI2bRJCJtoAd2iozCaYeejkkQV8Oh4SBJhDg_EVTMOR9GaKmKVo=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-11-26T20:15:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating Lindsay! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-07-10T00:41:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0176488d-7b87-479e-a089-f803920cf9d1",
"author": "jerry coleman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJmGjaOw5OAIh8ifOFEbfHc1klF7uz6Iewj-tL3Ld9kiVbEnA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful associate. Close to me for my access. Very clean and secure facility.",
"date": "2021-11-12T21:10:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Jerry! We work hard to keep our facilities safe and clean for our customers. If you need anything in the future, feel free to stop by or call us at 888-storage!",
"replyDate": "2022-07-10T00:41:35.000Z",
"tags": [
"cleanliness",
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "75372197-3ace-4512-9709-e2ebb71aea49",
"author": "Marcin Nowak",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVaGn5cRvAL1nz-OMV7XQzl1RxvkwosWuFBgufR6WXFCP5RsnrbaQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2021-11-03T20:42:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Marcin, thank you for the positive rating! We are happy to hear about your positive experience with Extra Space Storage.",
"replyDate": "2022-07-10T00:41:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "347751af-9dcc-42f9-aa0c-cd277821397f",
"author": "Michael Romano",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUb-fOW3TUpP47F204zWkozVd_p5yAqGDN-dyoqRj2tIee7Zuc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great and fast experience over here. Got my locker day of!",
"date": "2021-11-03T19:53:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the review, Michael! We are so happy we could meet your storage needs at Extra Space Storage. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T00:41:35.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "51f52912-817d-4808-b69c-20bf3dea1abc",
"author": "Sarai Cortezano",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ9KKsyHw2IF2kc4nisThta9eRZUFR2wlj2mFXQVtMcMY6vqg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-10-28T21:15:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Sarai! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-07-10T00:41:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "26c87366-6be2-4506-b33c-d11ab4153daf",
"author": "Mark File",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKcYyD-2RjBhX-DdAOmKZOO5QlW0iR9qHfY_AZkHPmjh6KscQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Just the place for storing you items or vehicle. Clean gated and conveniently located. On site staff who were very helpful and attentive. Priced right. I would recommend this location",
"date": "2021-10-21T17:14:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Mark! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (732) 639-5411 if you need anything.",
"replyDate": "2022-07-10T00:41:43.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "b481c32a-6dfa-4c88-b2bb-0f0293463da8",
"author": "Lisa Ferraro",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLWx5Zdv9qAZ_-eii6K-HpW1FBmQRykQNOd6ORyAusALbuihg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-10-20T15:47:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Lisa! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2022-07-10T00:41:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5710dab7-f9b0-4e16-8254-e549a29155d1",
"author": "Kyle Swankie",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXHqI_HIoxBYkSL6_emj1VWjMxJLp_BAZuqdQawTiPyDuThIDcKWA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The staff could not be more friendly or helpful. There are carts and a service elevator to make things easier. It is environmentally controlled and lots of cameras so everything is secure.",
"date": "2021-10-16T22:19:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your kind words, Kyle. We're so happy you had a great experience with Extra Space Storage.",
"replyDate": "2022-07-10T00:41:43.000Z",
"tags": [
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "7e978353-080a-4630-85c4-3c5c1f440038",
"author": "Joseph Berryman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocImykmOfddwLckOqo7eCUeqzXqjAN9arnl6OKnHFhCGelSXGg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-10-16T13:16:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Joseph! Don't hesitate to reach out to us at (732) 639-5411 if you ever need any assistance.",
"replyDate": "2022-07-10T00:41:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bd479a00-8add-498a-ae97-d093b831abf4",
"author": "Rob portera",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLRf9dHIi9QZNdVQ57JgN9ZdxZzsGVD1CQq7BW-elG5RCPpOw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-10-14T23:21:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating Rob! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-07-10T00:41:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "334cfc6a-ec47-4b42-a962-28021dab9d9d",
"author": "Dave Sherberg",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIzgwSR1cHi398jhPcuii0Gy-napogU_6kx-dmOJua6auzLEQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "A safe and reliable storage facility with very helpful staff.",
"date": "2021-10-13T18:42:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your kind words, Dave. Security is our top priority and we appreciate that you have trusted us with your belongings! Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T00:41:43.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "cd9b4abf-30d8-49fe-b100-95b7b1a294e6",
"author": "chasity houser",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWhgLWQ0TI90mMQEgwxzpZzyyXVO4nug5pDG5mPcU123imRXnyBmQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-10-04T12:00:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for leaving a 5-star rating, Chasity! We are grateful to have customers like you. Please let our team know if you need any assistance or have any questions.",
"replyDate": "2022-07-10T00:41:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ca8ac02a-ac5d-41d5-a6c1-acb0d58a7e7b",
"author": "THELMA LOCKLEAR",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXlQ9zXxO6uA8T8O45E1e4LZlBq25GM5ogTW44MzrbbnzomHS6Sww=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-09-24T19:17:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Thelma. Call us at (732) 639-5411 if you have any questions or need assistance with your rental!",
"replyDate": "2022-07-10T00:41:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0b587a57-13ee-4f62-aff4-9473840e95e8",
"author": "Millie Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXrKRbFn5f-AdH3dUjyUT4mk-lS4HpcYD8CFlc3s3o0elCDGOLA7g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-09-22T17:52:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Millie! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-07-10T00:41:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3d2932d8-e984-44d5-a0b9-fb2146328ed6",
"author": "Leslie Sojka",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKmzukl4ETsQcgL3btqnKoff_UKgD3nU-gWRgaZoSFIoL0wyA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kai and Shiv were both delightful to work with. They were knowledgeable, helpful, polite, and just plain nice.\nI truly have nothing bad to report.",
"date": "2021-09-18T21:17:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Leslie, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Kai and Shiv! Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T00:41:43.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "414c6334-da9b-4f80-86e1-4d6c3985063b",
"author": "Soo Kim",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUk5kraTXP-d_hWHnxLPE6C4AwQnujJEHKMJLsKkOKKef1cMfrv=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-09-18T12:25:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Soo! Don't hesitate to reach out to us at (732) 639-5411 if you ever need any assistance.",
"replyDate": "2022-07-10T00:41:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1c8dbb14-de19-4190-bf30-7d347cf5aed9",
"author": "Junghoon Park",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIkxpMXVjMIAaDdeQvGNQe1XVX-zZMQWVE7BctN8wi5Chkq8egv=s64-c-rp-mo-br100",
"rating": 5,
"text": "Key, thank you for your great service! A+++ for awesome customer service.",
"date": "2021-09-16T21:41:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Junghoon! We are glad you had a great experience with Key. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T00:41:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "190e60e0-66b8-472c-9e4a-030d3a29c63b",
"author": "Grace Bianculli",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJPP6lY_psEhTdztorhzXTOXzy4xK9ZEsvCmT5gjns7ecT0Vg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ki is the best. I have three units at this location. My daughter rents seven for their business. Always accommodating every need. Never an issue when the weather is bad. Highly recommend if you need a storage unit.",
"date": "2021-09-16T17:59:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Grace! We pride ourselves on having a friendly, accommodating staff and are so happy Ki was able to assist you! Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2022-07-10T00:41:43.000Z",
"tags": [],
"sentiment": "neutral"
},
{
"id": "d396e5ba-8d01-4386-b96e-7a06ad8b83d3",
"author": "Mike Agnello",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLlBp2AyZShAYBXH2KaoVOxy4NSfSk7OEeLAHqDlIu0H0z-OA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience! Staff super helpful and knowledgeable.",
"date": "2021-09-11T15:27:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Mike! We are glad you had a great experience with us. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T00:41:43.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5318a628-89aa-4423-a0a3-8c28cbf8311b",
"author": "ANDREW Kalucki",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKb7XNJkigK1FdFiI9U0rJOeuX9Xqh4mS8G1zBpPqlOiJ021g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful, polite and friendly.",
"date": "2021-09-03T16:54:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Andrew!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (732) 639-5411 or stop by the facility!",
"replyDate": "2022-07-10T00:41:43.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9db919c4-c337-422b-a720-16ac6497946e",
"author": "Jake Mazerall",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLvIOSzWbc2o1-N0KX8uluYPV4hMSDER1XifiXVFXUT7riv6g=s64-c-rp-mo-br100",
"rating": 5,
"text": "A+++ Customer Service at Freehold. Super easy transaction. Highly recommended.",
"date": "2021-08-14T19:00:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are so happy to hear this, Jake. Thank you for the recommendation and for the 5-star review!",
"replyDate": "2022-07-10T00:41:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bc63b571-29fc-4637-9836-f7f32c74e157",
"author": "d so",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI0y1djhbuPDBh8BQipOLdLXcHMAXZqKf8EM8nKFq49Qzpe=s64-c-rp-mo-br100",
"rating": 5,
"text": "Property manager “Ki” knows his business well. He’s so professional and keeps his property immaculate. The options are good. The area is well lit and manicured. Security is much better equipped that the other “Public” Orange facility. Hours of operation are better than the “orange” place.\n\nKi makes you feel at home and treats you like one of the family.",
"date": "2021-08-13T19:10:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi there, thanks so much for the 5-star review. We are so happy to hear that you got the customer service you deserve from Ki. Customer service and keeping our facilities secure and well-lit are very important to us. Please stop by the office or give us a call at 888-STORAGE if you need anything.",
"replyDate": "2022-07-10T00:41:43.000Z",
"tags": [
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
}
]
}