{
  "summary": {
    "average": 5,
    "total": 725,
    "distribution": {
      "1": 1,
      "2": 1,
      "3": 0,
      "4": 5,
      "5": 718
    }
  },
  "reviews": [
    {
      "id": "ccc9308f-2309-473a-8c01-f360cee179cb",
      "author": "Mike Geddings",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLk3EM2A1OtJhfvBvU0btUuf3kAe35fjEyAicGef9In2sv3Dw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Chris at your sparkleberry location is an excellent representative of your company he is patient helpful friendly and is truly an asset to your brand. Mike Geddings",
      "date": "2026-06-24T15:12:15.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Mike! Don't hesitate to reach out if you need anything!",
      "replyDate": "2025-08-10T00:44:52.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "8cd016fe-3819-4e0f-88c7-d08cd77548ca",
      "author": "Tarik Pryor",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLsovgapR-iUWtk3x_FLQqCnR0YUMCekmopRN5AkXN9fjDNYw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Mike was a great help with assisting me with a storage unit I bid on he was very help, courteous, and professional I will definitely return to bid on more storage units",
      "date": "2026-06-20T18:31:45.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your review is appreciated, Tarik! We're glad Mike provided helpful, courteous, and professional service. We look forward to your next bid!",
      "replyDate": "2026-06-26T00:44:52.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "5c2c7305-d8f3-4665-a97b-14178264f7d2",
      "author": "Bobby Brannen",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKTgPe0Ar1xvFgfVodKpV5K7RwfhZ7AcsexG2puF8V8dfszTw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I cannot say enough good things about my experience with Mike. From start to finish, he was professional, knowledgeable, and genuinely helpful. Buying a storage unit can sometimes be stressful, but Mike made the entire process simple, straightforward, and enjoyable.\n\nHe took the time to answer all my questions, explained everything clearly, and made sure I was comfortable with every step of the purchase. His customer service was outstanding, and it's rare these days to find someone who truly cares about providing a great experience.\n\nThis was by far the best experience I've ever had purchasing a storage unit. Mike's honesty, professionalism, and willingness to go above and beyond made all the difference. If you're looking for a storage facility with excellent customer service, I highly recommend working with Mike. Thank you for making this such a positive experience!⭐⭐⭐⭐⭐",
      "date": "2026-06-19T21:32:13.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive experience with Mike means a lot. His professionalism and genuine care truly represent what we strive for. Thank you, Bobby!",
      "replyDate": "2026-06-26T00:44:52.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "b9f6c09b-a29c-48e1-977b-cfd8d1bb5a5a",
      "author": "Alyssa Schooley",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLpsY91uCgPSX5SYGrb5e1W5SJLREarufuvIfn0Vnhd3542Fw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great experience and customer service!!",
      "date": "2026-06-18T20:03:36.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your wonderful feedback, Alyssa! We're glad you had a great experience with our customer service.",
      "replyDate": "2026-06-19T00:44:52.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "8c8a0af4-3631-4829-9bbf-b524d748c51d",
      "author": "Jerome West",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWSXITrx-Ud3XdbYT-DzSctDfCzVDaEj-zpXA6mR1SRoL86GfoL=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "All I have to say is Mike 👍🏾👍🏾👍🏾",
      "date": "2026-06-12T21:10:01.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're glad to hear you had a positive experience with Mike! Thank you for your feedback, Jerome.",
      "replyDate": "2026-06-19T00:44:52.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "580cdef3-5fe1-44c7-8513-d349de3eab7b",
      "author": "Terrian Hicks",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVezlphqL97PmqvV6otqFeM1kaz3lO1BjhLtrSqbH3NVVuXmdjd=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2026-05-29T15:33:07.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Terrian! Don't hesitate to reach out if you need anything!",
      "replyDate": "2026-06-10T00:44:52.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "0a5ee1ad-a31c-4c9d-909c-2f799449ba62",
      "author": "Larry Mouzon",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKg8zV_t3k1KYPBBu384o5KJ6vkLx06XOmjX6yRDnoM-Eiljw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2026-05-28T14:58:29.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the fantastic rating, Larry! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call if you ever need any help with your rental.",
      "replyDate": "2026-06-10T00:44:52.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "67d9e655-069f-49fe-be0d-277ba2e46c49",
      "author": "Halie Ross",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW9ouA4os1TEUBPI9xN1gohta4R-i0v2yDQnOAfoYOm_n2CRE_rCw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Staff were very helpful!",
      "date": "2026-05-22T20:29:32.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your wonderful feedback about our helpful staff! We're glad we could assist you, Halie.",
      "replyDate": "2026-06-10T00:44:52.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "818cd2d8-f147-4f0f-bc45-2ebc39c3f0e4",
      "author": "Deborah Robinson",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX-FmdWFAAKUnY1_gTbP5scuFTQBy60bdQJR1K8ajRC0QIJjAo=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Sylvester was so helpful and informative opening my account!  Very professional!  Hopefully, I'll set up my stuff in storage very soon!",
      "date": "2026-05-18T20:10:39.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Deborah, thank you for sharing your positive experience with Sylvester! We're thrilled he provided such helpful and professional service for your account setup.",
      "replyDate": "2026-06-10T00:44:52.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "7d73607e-6096-45b0-b76e-f41b591fe0e1",
      "author": "Taylor",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL69A0lmV8ynk-vh7i5woUoc_b2-JSQ8st1bTzG96uKCCMfrQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2026-05-18T18:57:58.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Taylor! We are so glad we could provide you with a 5-star experience.",
      "replyDate": "2026-06-10T00:44:52.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "6d1899cb-9dc3-4058-bfed-ddc4b0929508",
      "author": "Koyra",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKWRRDklqeh1vQZ4SQvJwY1gKUDw06qTLxHqF-znNHA-nkLMA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2026-05-18T13:54:08.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks! We're so appreciative of your excellent rating, Koyra! Don't hesitate to reach out to us if you ever need any assistance.",
      "replyDate": "2026-06-10T00:44:52.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "6954a2b6-c043-4dcc-a436-12970ae8c67b",
      "author": "Brittney Smith",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ7NmnAHyh4-fNemdwB2qEezO6P9hYlSShcAy-P41xYuK9ryA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Chris was absolutely phenomenal. Very knowledgeable, patient and helpful. He showed me two different units and explained all fees. Great customer service skills and my experience was quick and stress free.",
      "date": "2026-05-02T18:31:59.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are ecstatic to hear that Chris provided phenomenal service! His knowledge and patience made your experience stress-free. We appreciate your feedback, Brittney!",
      "replyDate": "2026-05-10T00:44:52.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "a2dffebf-296a-49e7-9eb7-54a3dfbb76a8",
      "author": "Mary Rose",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUfbkUxbCbA9G8G61yi3MEGPCkpyN9S7-vtgYjDLvRr1RnwtMHi7g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Christal was very professional ,kind and generous.She made  every effort making sure everything went smoothly.Thanks Christal I greatly appreciate it.",
      "date": "2026-04-16T23:18:50.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are grateful for highlighting Christal's professional and kind service. Thanks, Mary, for recognizing her efforts to ensure everything went smoothly.",
      "replyDate": "2026-05-10T00:44:52.000Z",
      "tags": [
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "9db5ed32-3102-4bad-b97d-21a186212ce8",
      "author": "Donald Moody",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJs51Xsh9cuoOQlOPdhwC_A2ILEwT6EPpcsInHHt6g60jPcSA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great to work with!",
      "date": "2026-04-10T14:24:01.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are honored to hear you found us great to work with, Donald! Your positive experience means everything to us.",
      "replyDate": "2026-05-10T00:44:52.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "c3efcedd-a0f2-44ca-8d4e-b57485e4fc8e",
      "author": "Shelly Moody",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVU8Ojs0ACycAUjZKLnALzjjCWRkQnzHOTWB13HeK0kPI5mG7P7Mw=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2026-04-10T14:22:56.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Shelly,  thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
      "replyDate": "2026-05-10T00:44:52.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "d57e79ae-b553-4a7e-86a4-f5d339a75fd9",
      "author": "Cal A",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJJ7m-3_uHaQzN8lbYx2Y9gfvjK1ynHkb761BDkka8fsYRtCw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Chrystal and Skylar help me check one thing off my list today for my move journey. Chrystal was very helpful and professional. She helped me decided on the unit size I need to store my things. I am very appreciative of her help.",
      "date": "2026-04-07T17:39:58.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for taking the time to share your experience! We're delighted that Chrystal and Skylar made your move journey smoother with professional, helpful service.",
      "replyDate": "2026-04-10T00:44:52.000Z",
      "tags": [
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "ad1e31e7-de72-4260-b4f5-ee35ffdc372f",
      "author": "Dana Richardson",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWSJ2gYSIXcr81GWxuekxq96P46fvZu2U-CHeRCYbZC3H_A_gg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very nice personality the place is very clean no smell the grounds you can look like you can eat off of them if you want to spend your money somewhere to keep your stuff safe this is the place excellent manager. Christal thank you",
      "date": "2026-03-28T21:20:23.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your feedback, Dana. We’re glad Christal and our team keep the facility clean, safe, and well-maintained, and that you had a positive experience.<br>",
      "replyDate": "2026-04-10T00:44:52.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "f671e754-dfa9-4b40-be45-237f4b213702",
      "author": "Shavoni Hooks",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVML0sW1V6FNXJncclTo9s09P7fZpnccvuolylOa5ooc14U6eaS=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "John has very good customer service.",
      "date": "2026-03-28T13:06:03.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you immensely for recognizing John's excellent customer service. We're delighted he provided such a positive experience, Shavoni. ",
      "replyDate": "2026-04-10T00:44:52.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "cf1f5d4b-e8aa-4234-b0c7-e30a2d03bce9",
      "author": "Ruth Shearer",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI-LndKmr3Vk4vL_lsdJmujDuF0f2yLfY1NFS11JGaktYqyWQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2026-03-25T17:16:23.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Wow, thanks for the excellent rating Ruth! We're so glad we were able to meet your storage needs. ",
      "replyDate": "2026-04-10T00:44:52.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "ede8c9b5-b718-45c4-9c43-debc335ed1b6",
      "author": "Brandon Hansell",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJLG6hg_iofYz9-nzu1RvWOusm-dRz9JBoihFII8qdQOuIhVQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Wonderful place to rent a storage unit. The staff is awesome and very helpful!",
      "date": "2026-03-17T20:21:18.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks Brandon! We're thrilled you found our staff helpful and had a wonderful storage experience with us.",
      "replyDate": "2026-04-10T00:44:52.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "43246bae-9638-4221-aaf6-5526a3833bd2",
      "author": "Barbara Roach",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLsNbKShSKKB_Hyt6kNJaShq7XXUltcW067FLBXvaaCX5YmGA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Our family has a large unit while we await our forever home after moving ALL the way from NJ.. Skylar and the crew have been soo extremely helpful from the beginning.  We requested a new unit to be able to go through and evaluate our belongings.  They we're soon accommodating.  We very much appreciate being able to store our family items with Extra Space (sparkleberry). Thank yall again.",
      "date": "2026-03-12T15:35:11.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for sharing your experience, Barbara! So glad Skylar and crew helped with your move from NJ and unit transition.",
      "replyDate": "2026-04-10T00:44:59.000Z",
      "tags": [
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "edfd31a4-fd03-467d-ad32-9ffdf87b2503",
      "author": "Smile Beautiful",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIh_JHm5D3RgBR96uEWfgIJaQBsvEsykromn-qCUsPknaXJ6Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I had a great experience at this storage facility thanks to the site manager Skylar. She is extremely professional, kind, and respectful throughout the entire process. took the time to answer all of my questions and made sure I felt comfortable with my decision. I really appreciated that she took the time\nshow me multiple unit options and helped me choose the one that best fit my needs for my move. Very helpful attitude and attention to detail made the experience smooth and stress-free. I highly recommend this location based on the excellent customer service I received",
      "date": "2026-02-28T00:42:00.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for highlighting Skylar's professional service and attention to detail. We're thrilled she made your move smooth and stress-free.",
      "replyDate": "2026-03-10T00:44:59.000Z",
      "tags": [
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "18b6ec12-a9bc-4004-99f7-01a4fef1517c",
      "author": "barry robinson",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKFV65jlS9ZBCDKimk9xq2Aiu7mBGVcXX10PygHoxHPtXXPYw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Skylar was amazing",
      "date": "2026-02-04T17:47:47.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled to hear that Skylar was amazing. Thank you for sharing your experience with us, Barry!",
      "replyDate": "2026-02-10T00:44:59.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "df773918-55a0-4ddc-8679-acba1948deba",
      "author": "Wanda Henry",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUMrXz9eii6tLh7j8TWZ1OQxNnjYrEZV2PMV5CUtpi-oVi1o__KBA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Andrew was great! He called me back within minutes to answer any questions! And we were pleased with the professionalism, knowledge, patience and kindness shown to us!! Thank you Andrew!!",
      "date": "2026-02-02T20:20:50.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the wonderful feedback about Andrew! We're delighted to hear that his quick response, professionalism, and helpfulness made such a positive impression. Your kind words mean a great deal to our team!",
      "replyDate": "2026-02-10T00:44:59.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "cc676f48-50af-4220-8b00-053e273e1abb",
      "author": "George Cornelius",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWK2e2QyNe_srTHCDJHt5aZSWuVNNEX43Rci3wr-r4gfZ3YWRS9BQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Skylar was amazing with helping me out. Great customer service.",
      "date": "2026-02-02T15:09:08.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you immensely for recognizing Skylar's amazing customer service. We're thrilled she provided such great help!",
      "replyDate": "2026-02-10T00:44:59.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "8012bb99-fff2-4c10-ab3b-272259cb307e",
      "author": "Deneathia Dixon",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIH7BwLSyt4yKGJ27gW6ksnj3hPN8Q5UhcMzCO3OwjtUGPWhA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2026-01-30T19:03:42.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Deneathia! Don't hesitate to reach out if you need anything!",
      "replyDate": "2026-02-10T00:44:59.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "df90d266-e14f-4c88-b131-728e3df01d0b",
      "author": "Cmck",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVJoLVfMg4dTeSeWGLQK_Q2kkKtFqBo5FyiDV9SEdKP3Ojye95fNQ=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "I'm thrilled with all the guidance and thoughtfulness that Andrew and Skylar gave me when putting something in storage.\nThe building is spotless and well maintained.",
      "date": "2026-01-28T15:57:57.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are glad to hear Andrew and Skylar provided excellent guidance! Thanks for noting our clean, well-maintained facility.",
      "replyDate": "2026-02-10T00:44:59.000Z",
      "tags": [
        "cleanliness"
      ],
      "sentiment": "positive"
    },
    {
      "id": "985f3c3b-becc-47f9-a8fb-d51ec1e78a91",
      "author": "Courtland Gilmore",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVwoSLt_MaWCC51YnwsttdI6CXwjx950bitU9EoqGHOp8jXs2g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Skylar was amazing and helpful",
      "date": "2026-01-17T19:33:10.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are pleased to hear Skylar was amazing and helpful with your storage needs.",
      "replyDate": "2026-02-10T00:44:59.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "c817144a-d1e2-4c5e-a447-91b47426c836",
      "author": "Michael Lee",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLOc9MZPWCvH1ithcsQjU9HolKCeboL2JHXcifc1gbiGZwf5g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great service and very help!! Thanks Skylar and Eli",
      "date": "2026-01-16T19:50:12.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Michael. We are glad Skylar and Eli were able to provide exceptional customer service. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you. ",
      "replyDate": "2023-07-10T00:44:59.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "18fc3e06-2dc0-450e-84e5-4f5eb593e5d6",
      "author": "Douglas Bullard",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXrGkYO3QNl9MQK7HZi0V-ASsBGggwBtv9L70Gtik9ogzPI8b3L6A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Skylar and her team are phenomenal! First class operation all the way!",
      "date": "2026-01-07T14:37:10.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive experience with Skylar and her team is greatly appreciated. Thank you for sharing your experience.",
      "replyDate": "2026-01-10T00:44:59.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "bf2faa67-9d5b-4bf0-b74a-1c6c933ac4b7",
      "author": "Megan Duerr",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV5YBS5CQe-7TZwINrnX1i3aoUQVVcymVAhzk0vLMFsaycVTsCN=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Skylar is literally a LIFE saver!!  She's so chill, friendly, and oh so helpful!  She gave us a little extra time to clean the auctioned unit to help us out during the hectic holiday time!  We caught her right before closing and she didn't bat an eye to help us in every way possible!!",
      "date": "2026-01-02T17:54:10.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are excited to hear Skylar provided such helpful service during your hectic holiday time! Her friendly approach makes all the difference.",
      "replyDate": "2026-01-10T00:44:59.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "77e8f578-03fe-4f24-a479-39f82d3188b0",
      "author": "Harold Hopkins",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXx9jSW0KSiw8mB3v62RhV53zLJ3V5XIa_8JHT33l1jqNK-jDwt=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Skylar is amazing thank you for your time and communication!",
      "date": "2025-12-30T19:19:26.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are pleased to hear Skylar provided amazing service and great communication!",
      "replyDate": "2026-01-10T00:44:59.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "8441af64-94b3-49bb-9a63-0e29a84daad4",
      "author": "David H",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLr44Cvx1Cx_3Cda2aZtFioLcsDCXXbscSyc72m_xjbldWO5A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Most amazing person i ever encountered great communication and great personality love it and highly recommend to everyone and anyone. Thank you Skylar you're the best",
      "date": "2025-12-30T19:18:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive experience means everything! Skylar will be thrilled to hear your kind words about her communication and personality.",
      "replyDate": "2026-01-10T00:44:59.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "3164f25a-3dba-4002-9d32-51eb695c8fdf",
      "author": "Ce Cee",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLj87QDAY5oAChNq3otsQPvrVAfdKwX-HS69iEFZkPxXfTcJg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Skylar was absolutely amazing! She helped me find the perfect size unit, answered every single question I had, and made sure I left with zero concerns. She went above and beyond to let me know that I could always come to her if I ever have an issue or need help in the future.\nI'll be honest-my idea of storage wasn't great going into this. I've had some pretty bad experiences in the past, but the customer service I received today completely changed that. Skylar truly changed my perspective on storage altogether. Moving states can be extremely stressful, but she made the entire process feel like a breeze. I'm beyond grateful for her patience, kindness, and professionalism. Thank you so much, you made a huge difference!",
      "date": "2025-12-19T18:43:57.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're utterly delighted to hear about your exceptional experience with Skylar. Thank you for sharing your positive feedback!",
      "replyDate": "2026-01-10T00:44:59.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "neutral"
    },
    {
      "id": "57ceeb9b-ee85-429b-9e18-a6d8cbc8a8e6",
      "author": "elson green",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU5J8BDuunuqAg0Reas-nihj0QJ6jurD8qHEEqwXeO5IXVkfg8=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Skylar was very courteous and professional.",
      "date": "2025-12-16T16:11:14.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for highlighting Skylar's courteous and professional service. We're pleased you had a positive experience with our team.",
      "replyDate": "2026-01-10T00:44:59.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "7120cf90-b480-44ae-8c0c-19216d865c2f",
      "author": "Bryant",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL-HjNLQK7_JbVsuZKl3mSSfxQYDr83cco49HR_0eI9XBrib2o=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Skylar is a fantastic professional site manager. I felt very taken care off.",
      "date": "2025-12-04T17:57:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We greatly appreciate your feedback about Skylar's professional management. Thrilled you felt well taken care of!",
      "replyDate": "2025-12-10T00:44:59.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "8eeb02f9-f33c-4254-ac33-b8a1bd71ec9d",
      "author": "Stacie Wilson",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXQf_gIXAj63B-bmeHHPfNRsYfwediOiyWx3C3wguCYgsIajmgc=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Awesome customer service from Lucas! Great location. Would recommend.",
      "date": "2025-11-19T19:48:02.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the great feedback about Skylar and our location! We appreciate your recommendation.",
      "replyDate": "2025-12-10T00:44:59.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "11a7d1e7-c7bf-4e15-a24b-bccf08ca5204",
      "author": "Candice Bell",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJrwExamLBvCUEowg7V1eyghWGuPncndlekdH5bdDaZFgqdlg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I think her name is Skylar, the manager she was amazing and helpful.",
      "date": "2025-10-31T22:12:13.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are glad to hear Skylar provided amazing and helpful service. Thank you for recognizing our team's dedication.",
      "replyDate": "2025-11-10T00:44:59.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "ae3b5a0b-6414-42b9-ab8d-c7ed10cd89bd",
      "author": "Mani",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX9LBE2ZLAFrQSVz3mZCb0TI6vwj3sDMeQR0zUfRwdojb_evYue=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "came into extra space today on sparkleberry ln and skylar was quick & efficient and even showed me the property.",
      "date": "2025-10-31T22:11:00.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are thrilled to hear Skylar provided quick, efficient service and showed you the property!",
      "replyDate": "2025-11-10T00:44:59.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "31c482f1-df8f-45d5-b1d7-e58039ef358e",
      "author": "Tyariea Cox",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLvG6JZeY3FQ5MUOuENKDKhQi7fYs65RdccRPQt-zazCxKPxw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Skylar was a wonderful person to work with if I ever had to deal with someone again I would definitely want it to be her. she helped me find the right unit",
      "date": "2025-10-31T22:04:48.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for highlighting Skylar's excellent service! We're thrilled she helped you find the perfect unit for your needs.",
      "replyDate": "2025-11-10T00:45:00.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d05cc703-2e4c-4f23-98ba-80507088f6bb",
      "author": "Dettia Bailey",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXjYgyqeGHWX8WsCn5WFw-RAlX6fkXTSpVpdBrJW77MTqjUj44=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Skylar was amazing with helping me find a unit. Thank you",
      "date": "2025-10-31T22:03:02.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the great review! We're thrilled Skylar provided amazing help finding your unit.",
      "replyDate": "2025-11-10T00:45:00.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "cade96ff-8b9b-4bc3-abfb-53ba62ea5ab7",
      "author": "John Dennis",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLJHYDTh02QLno7qQwx8aSuqow3GOEBPty1xrsmV35iOBtLFw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-10-21T11:57:00.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "John, we are so happy you had a 5-star experience with Extra Space Storage. Thank you for taking the time to leave us such a nice rating. ",
      "replyDate": "2025-11-10T00:45:00.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "63630f51-15a0-43f1-9f08-9788e3049ee1",
      "author": "Big Jay",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIcQh3wCocO8NyCHn19CDKE6YpuhBb9V4QaI_Tt1kfoS9Owlw=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Skyler was really a great help. Outstanding customer service and took care of me with patience and understanding my needs. Thank you Skyler",
      "date": "2025-10-07T20:30:14.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you immensely for recognizing Skyler's outstanding customer service. We're happy Skyler provided patient, understanding assistance for your storage needs.",
      "replyDate": "2025-10-10T00:45:00.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "a72fba05-55f6-4aed-a124-7ccb95e8cfe4",
      "author": "Jennifer Carty",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUcLs59zGWyipBwP8e2ISTm0DpIq-Q-txWf1t9UFoEY_COQbkM=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Moving of any sort  I find can be very overwhelming. I’m thankful that Skylar was patient, took time to answer my questions and made me feel comfortable that if any concerns arise, they would assist me best to their ability. Customer service plays a pivotal part in my decisions, from the phone to meeting her in person she remained friendly and personable. It costs nothing to be nice, you never know how your kindness can keep someone encouraged.",
      "date": "2025-09-06T17:21:47.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are overjoyed to hear Skylar made your move comfortable with patience and kindness. Customer service matters and we appreciate your encouragement!",
      "replyDate": "2025-09-10T00:45:00.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "b63d3e8f-af71-4f05-818c-097fdd7b356d",
      "author": "Matthew McAlister",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKxfPOVAF9Ugeh9yenYkbFD1qutn_JsSnw8r2UkdxtjVy76zQ=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "very clean and secure",
      "date": "2025-08-12T02:46:59.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your review! So glad our facility feels clean and secure to you.",
      "replyDate": "2025-09-10T00:45:00.000Z",
      "tags": [
        "cleanliness",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "fcefb1d9-f32a-4308-8656-35f42653d336",
      "author": "J Holmes Roadside",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV4VW6--yF903CMOjTZjt8Dg_5YrNLaGvXC74l8IpP8gRtaMjTq=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great prices with excellent customer services. I would recommend this storage to anyone. A plus for sure.",
      "date": "2025-08-06T16:42:03.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are thrilled to hear about your great experience with our prices and customer service! Thanks for recommending us.",
      "replyDate": "2025-08-10T00:45:00.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "0e009a41-c3fd-47cd-bedf-baec8af6c355",
      "author": "Phil Price",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLCMJrjdVY7qv65EnWpubaACCQijeRJ8dBLHR46hIuTbBijoA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Clean.  Easy to access. Reasonable price.  Great in-person service.",
      "date": "2025-08-02T20:45:03.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are happy to hear you found our facility clean with easy access and great service!",
      "replyDate": "2025-08-10T00:45:00.000Z",
      "tags": [
        "cleanliness",
        "price",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "a3cd6bcc-68c0-4d31-bad2-835e70f78d12",
      "author": "Richard Andrews",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJzdIeUHwq-0sesXXV4YsTd7s4rwe0NDYUsutkPpYEmhVodKw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-07-23T15:48:28.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Richard, thanks for leaving a rating! We're happy to hear you had a great experience!",
      "replyDate": "2025-08-10T00:45:00.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "8e833e9d-48f0-4a69-a139-6be0f7984a83",
      "author": "Errick Holmes",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUK1wKrl6JO5UZtihYZ5o88k5LEzMyqfz8gTBVFmbVayh5xXYQp=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great service",
      "date": "2025-07-18T18:39:20.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear about your great service experience, Errick! Thank you for choosing Extra Space Storage.",
      "replyDate": "2025-08-10T00:45:00.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "28bd9cff-5541-4a17-9c7f-0a9f5de8401e",
      "author": "Arius Thomas",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJP8-tybXSo1S3iCyHI9gA-CB2H8CS5_YinfKXNbwp6XQmkXQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I’m speechless of how awesome the customer services was today. Eli walk me through the process and it felt smooth like butter.",
      "date": "2025-07-12T13:53:48.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear about your awesome experience with Eli! It's wonderful to know that he was able to walk you through the process so effectively. Thank you for taking the time to share your positive feedback about our customer service. We truly appreciate your kind words and are glad we could meet your expectations.",
      "replyDate": "2025-08-10T00:45:00.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "cb4446cd-247a-40c6-ba53-193ce2d0d01f",
      "author": "Yavonne Montgomery",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUtKtVTgyLLeioBbwhWK_D4nSKs0KFwzKgjmnPyulprn7oUJ5pU=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Thanks, Eli! I appreciate your prompt response on June 21, 2025. I highly recommend this storage facility for anyone with storage needs.",
      "date": "2025-07-02T18:48:04.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are privileged to have been able to assist you with your storage needs. Thank you for choosing Extra Space Storage!",
      "replyDate": "2025-07-10T00:45:00.000Z",
      "tags": [
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d9c3ba01-c40f-4ef0-8fa6-831b4db0dad1",
      "author": "Lizzie Watson",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXggcWUdL3lMmkQs7fQ0b49gGSOrZE6GI7QZbnYn05WH5uXnPK1yQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Eli has excellent customer service experience, especially when helping people with disabilities with their needs. I'm happy to be a client here. Thank you Eli for your kindness. Lizzie Watson",
      "date": "2025-07-02T16:54:34.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear about Eli's excellent customer service! Thank you for recognizing his kindness and dedication to accessibility.",
      "replyDate": "2025-07-10T00:45:00.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "d31d3edf-193f-4ce7-952c-2db0b54fd3ef",
      "author": "Danielle Rusk Rusk",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXurocigX-nQ0uED5ceNoyBV7CxtxByLBkJMU4zal3HFLUSpkrT=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "This is our family's 2nd unit and we are very pleased. The customer service is Wonderful; we feel very our belongings are Safe and Secure. The location is perfect for us!",
      "date": "2025-07-01T13:27:41.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear you're very pleased with your 2nd unit! Thanks for trusting us with your family's belongings.",
      "replyDate": "2025-07-10T00:45:00.000Z",
      "tags": [
        "price",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "40b583ed-0ebc-49ad-8ce8-0398556f8109",
      "author": "Meagan Lee",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVnr3G65mLNKTFF088FtVPJfkwsZm7kb2j9Q9hY9AxnP-kv2BPo=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-06-28T14:45:06.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Wow, thanks for the excellent rating Meagan! We're so glad we were able to meet your storage needs. ",
      "replyDate": "2025-07-10T00:45:00.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "0af32ba5-c496-40f0-908b-d8271401e540",
      "author": "Christopher Brown",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX7TvFocQ4FY-rP4o26Tx7A9G3dxgdsOnELMGCbRPASLhCrij95=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-06-28T13:50:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is grateful for your rating, Christopher! Please stop by our office or call us if you have any questions.",
      "replyDate": "2025-07-10T00:45:00.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "8d163087-1d84-4f4c-8029-2baaede9665d",
      "author": "Mary c Nelson",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLobKAQb6DWxR2ZLCEjqKvZ9wL1VBfWNnqq1qwQlRxf0bmK1Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very helpful explain in detail all about my unit..definitely happy experience. Micheal was very nice and courteous.. marycnelson",
      "date": "2025-06-27T14:43:45.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive feedback is greatly appreciated! We are thrilled to hear about your happy experience with Michael at Extra Space Storage. Thank you for sharing your thoughts, Mary C.",
      "replyDate": "2025-07-10T00:45:00.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "f19aedd5-3a58-4823-976e-e3181e6eb298",
      "author": "Valeria Isaac",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJmSwGFAPHZTfmMHX0-lDNuxNBrFI_xaQH6c35ezsxEIOQP4w=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2025-06-26T00:44:17.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks! We're so appreciative of your excellent rating, Valeria! We are here for you if you need anything.",
      "replyDate": "2025-07-10T00:45:00.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "20508f20-60d0-4895-bbd7-dfabc760b6fd",
      "author": "Sammy Lykes",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL80dRmQs6qc-K7g3_NdUE9PI0ZDlKiONI2qEC2Uj50UuAzQA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-06-24T18:38:39.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're grateful for your rating, Sammy. Call us if you have any questions or need assistance with your rental!",
      "replyDate": "2025-07-10T00:45:00.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "4d2dfe4b-cbd3-4b58-ae1a-d5ac5d456b53",
      "author": "Derrell",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLNn4QL8WJO4X6kOfCyGTI8W2TFMohWj4jXCInN5hKcgdiPpA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-06-24T15:52:22.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Derrell! Don't hesitate to reach out if you need anything!",
      "replyDate": "2025-07-10T00:45:00.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "d150bd0e-d8ac-43f4-8204-b2fe5ec2b274",
      "author": "Quicy Bryce",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJaH0-U_xnn9v756crDxdD-zLbIGnts7stIL7u-Es12fApQNA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-06-24T15:07:27.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Quicy! Stop by our office or give us a call if you need assistance or have any questions.",
      "replyDate": "2025-07-10T00:45:02.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "07d4c95f-4961-4e5d-bb18-dcff334c42ec",
      "author": "Sarah",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIFvj3M7JVuES7ojOd3lTxNj6vFoUO7nQLlX096g-X6MknayA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-06-21T16:51:18.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Sarah,  thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
      "replyDate": "2025-07-10T00:45:02.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "733dcd54-2fc9-470d-a073-989132a4a26a",
      "author": "Naruto Uzumaki",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUDkn3Uzjr-gK2sqT2K49SvuGOgMpvu1_H_E1PRbjOnN5nPbic=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-05-28T14:06:16.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Wow, thank you for the 5-star rating Naruto! We are grateful for customers like you. ",
      "replyDate": "2025-07-10T00:45:02.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "3bb5dd88-f209-45bb-a9bc-2ed4079faaca",
      "author": "Zsa Zsa Lahefa",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKA72ILeGEQRP98vNQZBoclCqSSDHTP1L1CaPLyBIsTM2-zkQ=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "The staff here is amazing!\nAfter a long search for a clean and affordable unit, I landed here and was very pleased with the time they spent making me comfortable with my move.",
      "date": "2025-05-20T19:38:13.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear our staff provided amazing service! Thank you for recognizing their dedication to making your storage experience comfortable and hassle-free.",
      "replyDate": "2025-07-10T00:45:02.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "0329fb36-5ba8-4642-a54a-8f5c1c2097d7",
      "author": "Tina John",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK-L3RGKoJNORez2CEDq2yVjAOSWWnE3fpat0q02vY7qZe3Lw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Extra nice worker willing to work with us awsome place never had problems and always come back recommend it for sure",
      "date": "2025-05-13T20:08:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are pleased to hear that you had an awesome experience at Extra Space Storage. Thank you for sharing your positive feedback with us.",
      "replyDate": "2025-07-10T00:45:02.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "fbb29bcd-5d82-4b76-9344-a2919d3931d0",
      "author": "tiffany taylor",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWuvoc6TowJ7dklR1cLtXOhgmmnWiV0YmL9Pxt6Gfb8k1H_rn6caA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Eli was a great help with my auction purchase. In and out.. quick and easy!!!",
      "date": "2025-05-13T18:09:16.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled to hear Eli provided quick and easy help with your auction purchase. Thank you for sharing your experience!",
      "replyDate": "2025-07-10T00:45:02.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "f34963f5-8a72-4f46-965d-e397365f6f5f",
      "author": "New operations Hauling LLC",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXl3f671ABBykm9rH6TLygF7Xw46F00WpiO-gdD8rawlHRtfjrA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Eli did a good job I got the best rate for my storage parking space and the process was quick",
      "date": "2025-05-11T17:18:40.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are excited to hear that Eli provided you with the best rate for your storage parking space. Thank you for choosing Extra Space Storage!",
      "replyDate": "2025-07-10T00:45:02.000Z",
      "tags": [
        "price",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "0ff66743-2786-466f-bb09-fd3638d40069",
      "author": "Fetima C",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVFjMV4dL42WMwLeSZmt_51iZpm7O-IYxIIBCL8Jt4jy8mtK9bi=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Last minute needed storage and  Eli was very polite and helpful and it was painless lol. Thank you for the help!!!",
      "date": "2025-05-10T17:31:17.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are excited to hear about your positive experience with Eli at Extra Space Storage! Thank you for sharing.",
      "replyDate": "2025-07-10T00:45:02.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "cad75b41-be2c-4d91-99b3-fd8cb717fba7",
      "author": "Enrique Rodriguez",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIGY7brYPGkP1pP00GHxcSTUF9X198Yv017onrezl0AH4wXfw=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Very fast rental process, online. Good prices",
      "date": "2025-05-10T16:30:32.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're elated to hear about your fast rental process online and good prices at Extra Space Storage. Thank you for sharing your experience.",
      "replyDate": "2025-07-10T00:45:02.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "68746f84-e44d-4a26-bea5-7d150a6cabc8",
      "author": "Pink Pearls",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWWGulXmmPILsRBQX-r90Ezf4MTebdnBWJ0ks6mZeco1eJFCrg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Excellent service, clean and neat facility. always reachable!!!",
      "date": "2025-05-10T14:08:13.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the positive rating Pink! We are so glad you trust Extra Space Storage with your belongings. If you need any assistance in the future please do not hesitate to reach out.",
      "replyDate": "2025-07-10T00:45:02.000Z",
      "tags": [
        "cleanliness"
      ],
      "sentiment": "positive"
    },
    {
      "id": "38bbea4f-845b-4518-85c4-ce146c0983f9",
      "author": "lillie evans",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXttWngX-0KZvRZLggRGlATfscXKLlUxnFdxKYlGeA0MJVTOj6Iaw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Had a small issue with payment came into the office, Mr John was such a great help. Thank you so for great customer service.",
      "date": "2025-05-01T17:06:03.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are overjoyed to hear about your positive experience with Mr. John. Thank you for your review.",
      "replyDate": "2025-07-10T00:45:02.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "d439d7fd-968a-42b9-979d-26a9c345b027",
      "author": "Eric Shepherd",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWO_XgoVuwlV2kYFTym-aN34ug3MnNbTKuc00ztaFb6VCPj-fOSUA=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Very helpful, staff is amazing!",
      "date": "2025-04-25T17:20:54.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're grateful for your positive feedback! Thank you for sharing about our amazing staff.",
      "replyDate": "2025-07-10T00:45:02.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "80eed25b-b280-487b-98a9-55d4fc8b50a6",
      "author": "Marion Godwin",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK-Rr50v1MhV7ElVsHTEay3HxGkpIl87sC-ReFpXK1Ry3vGJg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sidney and Eli were a great help in getting me set up with a locker. Great team.",
      "date": "2025-04-22T15:43:58.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are utterly delighted to hear about your positive experience with Sidney and Eli. Thank you for sharing your feedback!",
      "replyDate": "2025-07-10T00:45:02.000Z",
      "tags": [
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "616132b7-923c-475e-a0cc-432c2303bd6c",
      "author": "keyeria johnson",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK9iykx2JPiWbXOVfKDiP42SE9emtYMkffIFxtLgCNIDJDeEw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-04-21T14:05:07.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Keyeria! Stop by our office or give us a call if you need assistance or have any questions.",
      "replyDate": "2025-07-10T00:45:02.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "aec67b05-1c50-495f-bb36-1d6271877a3f",
      "author": "Lisa Simpson",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWsO4ftpXgEjCf0FBQYsVF0o2k9I_bjLJdFuWwr04ZDYSVAYpikUg=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Mike is fantastic!!!! He explained everything and gave us all the options he had available! If you are looking for storage go see Mike at extra storage on sparkleberry lane! Tell him Lisa sent ya!",
      "date": "2025-04-19T16:24:39.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We deeply respect your positive feedback, Lisa! Glad to hear Mike was so helpful. Thank you for choosing Extra Space Storage on Sparkleberry Lane.",
      "replyDate": "2025-07-10T00:45:02.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "837a3059-46f2-41d3-b44b-72bae34ad4de",
      "author": "Devin Gamble",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX2kqyPI4iVd1KiB-6onB8gIaeHE_QfypT-NII_hbuhPY8NxAwb=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Micheal was very helpful with answering all my questions and walking me through all the units available that fit my situation.",
      "date": "2025-04-14T17:59:02.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're honored to have been able to assist you. Thank you for choosing Extra Space Storage.",
      "replyDate": "2025-07-10T00:45:02.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e200a0fc-4017-4435-9ed3-6975c783eaaa",
      "author": "Jacqueline Johnson",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLOSWN81wHn6S71f7UTCOsVfzTuq3-Z77_1kWu9c0-lzfSwjA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "-  He was able to help me maintain my rental with extra space storage.  I recently lost my job and shared up with him and he’s just been great and working with me to restore my account to a current status\n- The phone rang while I was in there he asked me politely. ‘Could he take the call?. ‘ He told that caller that he have a customer in the office and that they would need to  hold for just a moment.  It was complete professionalism.!",
      "date": "2025-04-09T21:16:19.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We sincerely value your positive feedback and are glad we could assist you during a challenging time. Thank you for sharing your experience with us.",
      "replyDate": "2025-07-10T00:45:02.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "0b318218-1628-4aa5-bf7b-71500ac6a51e",
      "author": "Angela Adams",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocITgWPQUuiW-GpqhFYYrXormoUnGz5yz0XQrE8CEYa1ucI7Kw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Amazing experience, Michael was extremely helpful, and made our moving process stress free! 100/10 Customer Service!",
      "date": "2025-04-04T15:05:15.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are happy to hear about your amazing experience! Thank you for reaching out.",
      "replyDate": "2025-07-10T00:45:02.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "b3e63028-2de2-4cf3-9f07-a755df936164",
      "author": "Andrea and Mike",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKvM8MeTb8Ji2T5AZys-dHKivTtFE3J-U74gCn1oLPweSWewg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great storage facility, safe and secure. Mike is nice and helpful!",
      "date": "2025-04-04T15:03:50.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you immensely for sharing your experience! We're glad to hear you found our facility safe and secure. Feel free to reach out if you have any questions.",
      "replyDate": "2025-07-10T00:45:02.000Z",
      "tags": [
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "4b9389db-fe97-4dc7-8ea7-508bae3b5283",
      "author": "Mike Dean",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJPWAPbDH5eHd3qOP4VB6WpRK9f_BlbfQu5mEuy1wIG_A-D3Ac=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Mike was extremely helpful with information and details regarding move in and comparisons to other local storage facilities, and realistically speaking, Extra Storage was the better choice! Thanks Mike! 👍",
      "date": "2025-03-28T17:21:25.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We genuinely admire your positive feedback, Mike! Thank you for choosing Extra Space Storage. 👍",
      "replyDate": "2025-07-10T00:45:02.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "7d146394-826c-4d51-8afa-197471046d32",
      "author": "Shaniece williams",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVgAsGaBQfLK0_voTNA6eRcL9ey0yA3rZ0Pqi6uYmm1h5Kdqudh=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Mj was very helpful and attentive. Need a raise",
      "date": "2025-03-17T21:03:06.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive experience with MJ is greatly appreciated. Thank you for sharing your feedback.",
      "replyDate": "2025-07-10T00:45:16.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "c0ddac20-8607-4ad1-a809-aa9e75c2a72a",
      "author": "Quinton Gallmon",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXryDkoEK9qP-iHCGqJBqQJ3uzssPcny0ktHTgmLe0CsHjsWlFB=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Eli Thomas was the best great guy thanks Eli",
      "date": "2025-03-17T19:36:14.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're overjoyed to hear that Eli provided excellent service. Thank you for sharing your experience, Quinton!",
      "replyDate": "2025-07-10T00:45:16.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b3ac1337-babb-4300-b00c-ad549276c880",
      "author": "Bridge Builders Officials Inc.",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIYn1yZAH8BjjYDOTn6gaay_iK90dGXSUZ32RSd1UmvDK6zUg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "MJ great customer service and very reliable,  thank you for serving me and my family",
      "date": "2025-03-15T19:37:15.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're delighted to hear about your great customer service experience with MJ. Thank you for choosing Extra Space Storage!",
      "replyDate": "2025-07-10T00:45:16.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "8406038b-0a81-4e7d-9cc8-c260dc164872",
      "author": "Yvette Thornton",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJaNxJC1lh0M0thj2MLxTUiEpcbtF1MN-Uow0S7ELm30RJ5=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-03-15T16:03:08.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi, Yvette. Thank you for leaving us a rating! Your feedback means a lot to us! ",
      "replyDate": "2025-07-10T00:45:16.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "c3988217-b722-47a5-ba14-f162d1cc414a",
      "author": "Lester Lemon",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI6f-ULFYnjP544_UdRRCJP_NOO25KoLwM5cA1o5sybYPeTsA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "MJ was totally cool easy and professional",
      "date": "2025-03-14T21:34:01.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your wonderful feedback, Lester! We are thrilled to hear that MJ provided you with a cool, easy, and professional experience.",
      "replyDate": "2025-07-10T00:45:16.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "c9b318a0-8e0d-4dcc-9384-e18de9218f3f",
      "author": "Letesia Mcgahee",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWkQNzkLEuAKWjLx0dgD5PG4LNSUL-c0jiNcwzs0MjS2c1ZQonI=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Mike was very helpful with making sure I had the unit I need for relocating here to Columbia and having to store my extra items. He was very friendly and informative… thanks again Mike",
      "date": "2025-03-06T17:25:38.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are overjoyed to hear about your positive experience with Mike at Extra Space Storage. Thank you for sharing your feedback!",
      "replyDate": "2025-07-10T00:45:16.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "a4ebe047-3ce3-4523-9cd5-4ed47ab3dd3f",
      "author": "Yunus Khan",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL2UCqKF497g-zLT_sOt4lN2NXikMACtguBBAWR1jXd7xS5Aw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-02-27T23:09:38.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Yunus,  thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
      "replyDate": "2025-07-10T00:45:16.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "24dab6f2-e937-4883-8e4b-e7891fd14eef",
      "author": "Quentin Williams",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXSYbtHAzzpYbcexFsqTfYctscKnCFl86eQdS9aCsrkGxvTwI7wzA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "District team lead Eli Thomas definitely helped me a lot. Worked with me when I thought my space is too small and helped me With no issues\nGreat overall customer service\nGood environment\nGreat security",
      "date": "2025-02-21T15:26:41.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are thrilled to hear about your positive experience with our district team lead Eli Thomas. Thank you for sharing your feedback!",
      "replyDate": "2025-07-10T00:45:16.000Z",
      "tags": [
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d8023da7-88e7-45ab-84a5-c4e6ab21e7e6",
      "author": "Sharon Mobley",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKqRZvX7Bx5hQmeZaVWKiJqiTbllnWxAIZY3JEU_uDgZix4Sw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Super friendly and helpful!  Would recommend",
      "date": "2025-02-17T17:51:42.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are thrilled to hear about your positive experience at Extra Space Storage. Thank you for your feedback!",
      "replyDate": "2025-07-10T00:45:16.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d86c2635-5d78-4f14-ae0a-e7c7c0eaa4f7",
      "author": "Christa Bell",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIrY5536qqbMJSYhzM-UMIYl803jwvhjfCb9Hj5oE-69cu3kg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Mike was wonderful to work with.  He was transparent, professional, and took the time to go over the aspects we needed to know for the rental space.  The office itself was clean and well lit.  Highly recommend.",
      "date": "2025-02-15T21:01:33.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are grateful for your positive feedback, Christa. Mike will be pleased to hear your kind words. Thank you for choosing Extra Space Storage.",
      "replyDate": "2025-07-10T00:45:16.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e337b43c-1cc6-43eb-bbaa-2e52cc7adaf0",
      "author": "De'Lexus Murray",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWM1XOvCCJqRYNLbSUM0buTlj2UshrwPu3JKK1x97u0ZuGbs4un=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "MJ was a great help answered all my questions and had a very positive attitude about his job amazing customer service. Thank you !",
      "date": "2025-02-08T22:10:55.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your feedback is incredibly valuable. We're glad MJ provided great customer service. Thank you for sharing your experience!",
      "replyDate": "2025-07-10T00:45:16.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "f7613312-a54f-409d-b66b-3bf83c25a2ba",
      "author": "Stephanie Kimble",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXCaqqYXUpXyhtrjdwADE0trniDBF2IAGwvmkJ2-HC2qwU62YkQCQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Such an amazing hassle free experience!! Got my prices right for what we need.\nBIG thank you to MJ!!!! 🎉",
      "date": "2025-02-08T22:09:55.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're excited to hear you had an amazing experience with us! Thank you for sharing your feedback.",
      "replyDate": "2025-07-10T00:45:16.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "6302d5b6-093b-4808-bbdf-9da0e5eb6403",
      "author": "Brittanie P",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVmtyL5Jz0-NTNsd96yPytoC3t38p1AIOYN0BaYiEDJt3eqkQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Eli!!!! Hands down the best! I have to say tho everyone in Clemson road office is amazing and understanding ! We recommend",
      "date": "2025-02-07T20:34:29.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are absolutely thrilled to hear about your positive experience with Eli and the team at Extra Space Storage on Clemson Road. Thank you for recommending us!",
      "replyDate": "2025-07-10T00:45:16.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "034565f4-2809-482a-93f8-dbb606b93faf",
      "author": "LaQuanda Brabson",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUzUT6KNNuLzKVeZsy1U71Xz0cjMMOALTDyxPmo6YGUM-SrAw9ixQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-02-04T22:08:26.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're happy you had a great experience, Laquanda! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
      "replyDate": "2025-07-10T00:45:16.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "0045e043-75cc-4f9b-a531-15a9927a367f",
      "author": "Jameica Wright",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUi2bABprp3dR-o4QUQERzHM1Vjq8Ldxr8M_00_u__q7WyiO8UkkA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-02-04T15:53:32.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Jameica. We're glad we were able to assist you with your storage needs. ",
      "replyDate": "2025-07-10T00:45:16.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "4a1a81d1-c335-4a16-8332-9e0d77a0920f",
      "author": "Lauren Tucker",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWUE3FEbs3aLlUvV9hINH4SgccBPqrrnQlNobibzEPk2Q8QyJ4=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Super experience. Nice folks, convenient and secure location, clear contract. I recommend to others and would use them again.",
      "date": "2025-02-04T14:51:36.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are overjoyed to hear about your super experience with us. Thank you for your review.",
      "replyDate": "2025-07-10T00:45:16.000Z",
      "tags": [
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "2314acd0-1e35-4e16-84f8-cbaee4dd4853",
      "author": "Christian",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLV-X7KyvyDe8-yaz_IzVPcr3oHbdlv5BM4i4S5Az0AifBhZQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-02-01T20:31:56.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Christian! We're so glad we were able to meet your storage needs. ",
      "replyDate": "2025-07-10T00:45:16.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "56f3a3c0-547e-439b-a38f-f909856f9d35",
      "author": "Rana L",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLYgJj3yVmhfsKAcPCV7gw43Ia-MVvAD23XQue1tsNXiQd7jA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-01-31T14:44:17.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Rana, thank you for your positive rating!  Please stop by our office or call us if you have any questions.",
      "replyDate": "2025-07-10T00:45:16.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "7f997d93-cf4f-4551-af77-099697805b2e",
      "author": "Murphy Lopes",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJp3xwFk-F_PFGK83nHHN3EsTsSIO_P66YhtameLpF2KhfTMw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Eli is a solid dude, very personable and helpful.",
      "date": "2025-01-30T15:00:43.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're privileged to hear that Eli was very personable and helpful. Thank you for your wonderful feedback.",
      "replyDate": "2025-07-10T00:45:16.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "1c8d796c-2888-405b-9cfa-034ebeb4f7b2",
      "author": "Bruce Davis",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJdho-se-FG4y7HFH-iWUeoejAd0pLs6HD6znEcWdC-Vb5uCg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "First time doing business with this company. Eli made the process a breeze. Will definitely be doing business again.",
      "date": "2025-01-24T22:29:51.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for choosing Extra Space Storage, Bruce! We appreciate your positive feedback and look forward to assisting you again in the future.",
      "replyDate": "2025-07-10T00:45:16.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "c707cb1a-7564-4407-a4d0-5b612bce1bfe",
      "author": "Timur Hollen",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUEeMWU5h9EpdkyAQTOQ3UxkFr_2zXFzXYL136ED44_SM5rLqw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Fast friend and effective reservation and check in process. Eli was welcoming and quick with assistanting me.",
      "date": "2025-01-24T17:36:10.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're honored to have provided fast and effective service during your reservation and check-in process. Thank you for choosing Extra Space Storage!",
      "replyDate": "2025-07-10T00:45:28.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "0e22900d-73f5-479b-962f-97007bde6889",
      "author": "Stacee Singleton",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLQmfkdRAaIlluVGZxy5YQQUHoJJcBwqMozE8ONYRf_WG-BKs4=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great Person MJ",
      "date": "2025-01-20T20:39:40.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Great to hear you had a positive experience with MJ at Extra Space Storage. Thank you immensely for your feedback.",
      "replyDate": "2025-07-10T00:45:28.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "34f30137-5db8-4588-af95-e6ce12ee2ff9",
      "author": "Mark Allen",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKOMnRhxi0KSMZmd2cdsWYn8CXeFuA2t8kgUlQ52D65z_9wxA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-01-17T21:44:59.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is grateful for your rating, Mark! Thank you for being a loyal Extra Space Storage customer! ",
      "replyDate": "2025-07-10T00:45:28.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "f1b2f34d-d802-4125-8c11-6325100d0903",
      "author": "Stephanie Smith",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIo4gX3tRa-amfJYMXyJL0hizuicINC-uXchrJ_CQwiIJtVKw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "MJ is awesome at customer service Had us taken care of immediately.",
      "date": "2025-01-17T20:41:24.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your wonderful feedback! We're glad to hear MJ provided excellent customer service and took care of you promptly.",
      "replyDate": "2025-07-10T00:45:28.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "733ec423-7636-4434-9486-ef030c159817",
      "author": "Kiarra Stokes",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLviLyY_gR_pgTsYTlRRdTlgHHNyfBWpcyqFY33HP6Hxx5D=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "MJ and Shane were extremely professional and polite. I needed assistance and they were eager to assist. I love it here",
      "date": "2025-01-17T17:18:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're privileged to have MJ and Shane assist you. Thank you for taking the time to share your experience with us.",
      "replyDate": "2025-07-10T00:45:28.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "757924f6-0a32-4fd0-bca7-1fb797db2ce5",
      "author": "lanorris michel",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVyrn4OTIEdMgFi5cICAMrtKTAJdghNYdWVyU7v2jxn62RzfIB1xg=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Mj was excellent!! A+",
      "date": "2025-01-16T18:23:03.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're overjoyed to hear that MJ provided excellent service! Thank you for your feedback.",
      "replyDate": "2025-07-10T00:45:28.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b1ad033e-2068-4f4a-b034-f28d46d4632f",
      "author": "Benjamin Gibbs",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJas5-eo1lHdRkyEnsFWKfT8eU5gK0KOm3MMO1WuDTpSrzaYw=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "MJ was great thanks for service!!",
      "date": "2025-01-13T17:41:53.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you immensely for your positive feedback! We are glad MJ provided great service.",
      "replyDate": "2025-07-10T00:45:28.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "0fbbc5b0-6c75-4db5-bb67-ec46987567b4",
      "author": "Ebony Bright",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVZXAc0xd_oq4zx7fCwTaMljShSZH9nBuhbArXnb1wxsjW1vmkY=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Excellent service from MJ",
      "date": "2025-01-10T15:53:49.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your review. We're delighted to hear you had excellent service from MJ at Extra Space Storage.",
      "replyDate": "2025-07-10T00:45:28.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b4c4aa83-00b6-42a9-9a87-9b95edf07833",
      "author": "Krishaun Walker",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI2FUI7TW6o9580bF6N4ZEyWJyesAVzzvPpOn71xX6DFe8-PQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Was helped by MJ today he was great and very helpful!!!!",
      "date": "2025-01-09T15:26:29.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Krishaun. We're glad MJ was able to help! Our team is here to serve you, so feel free to give us a call if you need any future assistance.",
      "replyDate": "2025-07-10T00:45:28.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "28be804f-eb34-46fe-887d-bb229cb4d3c9",
      "author": "Crystal Thompson",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIYmLxkLNNq030Ka5xqJX1PT2IHbNRBlKIUV1he4Kn1SZSKtg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Eli was very helpful and made the process extremely pleasant and easy for us.",
      "date": "2025-01-07T18:00:56.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're pleased to hear that Eli was very helpful and made the process extremely pleasant for you. Thank you for sharing your experience with us.",
      "replyDate": "2025-07-10T00:45:28.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "f304da59-9c84-42fd-abc8-e9e6c3e338d0",
      "author": "Adrian Burgess",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJHmWwwH35E4RSU9Nra6Tz-bvmDWLiLnrWt60GYHSJM8HDLbQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "He find you what you need he don’t play around. He’s very helpful and respectful and he definitely works with you. He has attributes that a lot of customer service reps don’t have.",
      "date": "2025-01-07T15:41:34.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive experience with our service is truly appreciated. Thank you for your kind words about our team member, Adrian Burgess.",
      "replyDate": "2025-07-10T00:45:28.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "15c4b025-d527-4394-8624-a7355258f111",
      "author": "Jas Tate",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIS9oWeaKPE2vu1dLQx27fKfkf21aZleNwLAsmyYNYP25mT_A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Eli communicated everything very well and got us in a unit right before closing time.",
      "date": "2025-01-04T22:31:06.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're grateful for your positive feedback, Jas! Thank you for sharing your experience with Eli.",
      "replyDate": "2025-07-10T00:45:28.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "dc30ea67-4181-40da-a167-6adf70a826b5",
      "author": "Jeffrey Trigg",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ9Dlcwr3X7EU6nAHYWqWp5FUKrcbcoSNdFByRlW44nFl8M2w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-01-04T19:37:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Jeffrey! Don't hesitate to reach out if you need anything!",
      "replyDate": "2025-07-10T00:45:28.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "4d06e233-c677-4d22-a521-a22735852ac9",
      "author": "Darius Reese",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW0hyuxC-zYw017pbe6Rg3jBpZThRFy0ASNY-nh9FG2ydRbP2Sp=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-01-02T14:22:54.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Darius, thanks for leaving a rating! We're happy to hear you had a great experience!",
      "replyDate": "2025-07-10T00:45:28.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "29a2ecba-276a-4ce2-93c0-490986857fc3",
      "author": "Dan Mac",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWDKQ_xkavwDtg9OtwRPz3id2DDQ4Jwdvb3knL6lw31BW9IcEPB=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-12-27T20:40:59.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is so happy you had a great experience, Dan! If you need any assistance the future feel free to stop by or call us.",
      "replyDate": "2025-07-10T00:45:28.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "805a4020-594d-471e-b68d-6e502fcd15f9",
      "author": "Yolanda Williams",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIR7T2wMBIj2Vbd8utX80bBIhr3UQOytoB3nxhv8z-LGGtTxA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Eli was perfect!  Recommend highly !",
      "date": "2024-12-27T19:14:25.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're overjoyed to hear that Eli provided perfect service! Thank you for sharing your experience with us.",
      "replyDate": "2025-07-10T00:45:28.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "a0070266-a508-4cc2-be60-ebc6e4b3ee07",
      "author": "Clete Blackwell",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLzy5M-7zlnitKoGUgWQIUa34iWZvOEeJSOt3fWNxrcucM1Tw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Eli was outstanding- needed to organize a larger unit at ground level. Made the change quickly, showed me the unit and provided everything I needed. Fast efficient and was able to lock in longer term to fit my needs.",
      "date": "2024-12-20T16:15:12.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your review is appreciated. Eli's outstanding service and efficiency are truly valued. Thank you for sharing your experience with us.",
      "replyDate": "2025-07-10T00:45:28.000Z",
      "tags": [
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "4e86bb98-241a-4872-80cd-03c589586a12",
      "author": "Doug Boykin",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLJKxoT6PQIwxNavoZmLA0TIh71KOpkuESdhonZRkeK0r56Ew=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Eli, very knowledgeable and helpful young man. Best place to rent storage space in Columbia",
      "date": "2024-12-17T18:12:42.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're glad to hear Eli provided knowledgeable and helpful service. Thank you for choosing Extra Space Storage!",
      "replyDate": "2025-07-10T00:45:28.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "3332acb8-0239-4e67-832d-09dcb86525c6",
      "author": "Jerome McCoy",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIjGMQHCyUktM15-HC_Kyjn2S2rjPQdy7MM5UMJOJveK5tlaA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great service - very nice unit",
      "date": "2024-12-16T14:55:21.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your feedback is incredibly valuable. We are glad to hear you had a great experience with our service and unit. Thank you for sharing your positive review!",
      "replyDate": "2025-07-10T00:45:28.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "6ee5d09e-64d4-4ad3-a929-1026f3e997af",
      "author": "Brian Cooper",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLsBfMwKalOy9dyCsnIOdKr_7Rzve2fSnEHyXjZ_YTAjyeGYg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "MJ was very helpful and made sure my transaction was complete.",
      "date": "2024-12-14T19:43:42.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're excited to hear that MJ was very helpful during your transaction. Thank you for sharing your experience with us!",
      "replyDate": "2025-07-10T00:45:28.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "bbe85177-cfca-450a-95dc-8bc3f519211b",
      "author": "Jackie Prater",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIVztLk-9O5ubqdCcT037w7l4GdYfHvfUI4Imj-lkmv3DOw6A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "MJ helped me out a ton !!! He saved me time, stress, and hassle by helping me reserve a new unit at my new location in another state. It was super easy and he was very friendly. 100% recommend this extra space storage to anyone in the Columbia. MJ and Rick are very trustworthy and I loved working with them!",
      "date": "2024-12-14T18:20:39.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive feedback is greatly appreciated! We're thrilled to hear that MJ was able to assist you with reserving a new unit hassle-free. Thank you for recommending Extra Space Storage in Columbia!",
      "replyDate": "2025-07-10T00:45:57.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "70fe0093-5917-4c37-b41f-de0d43c606a8",
      "author": "Reel Life",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVrRQfwD7JDB3YsGjWDKmHl_8_1jryRZhQHrB5NQcCTBtuF1nt7=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Eli was great, he was quick, polite and straight to business. I like that he got me in and out of there and on to getting my belongings stored quickly.",
      "date": "2024-12-10T19:59:45.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're overjoyed to hear about your positive experience with Eli at Extra Space Storage. Thank you for sharing your feedback!",
      "replyDate": "2025-07-10T00:45:57.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e400e733-3014-48a0-a784-9d68f7b027c1",
      "author": "Nick Cortz",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUSM0Xsca7sIXEz4ji_icE3vIe2NYmN310WFt4R3-_5-0JOCGNn=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Friendly and helpful staff",
      "date": "2024-12-07T20:42:59.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We deeply respect your positive feedback. Thank you for sharing your experience with us.",
      "replyDate": "2025-07-10T00:45:57.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "905a5900-d9b8-4a5d-9747-0f35404c5b94",
      "author": "Joshua Powell",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKO4DqQ7chfixfxJlfkvJtq7cD-Yp_SmRJe_Mzyt7ajyVrAQQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Awesome place to store your belongings and vehicle. Went away for a year cam back to all my stuff un touched of course. A long with they do drop in every once and awhile to make sure all is well and are good about letting you know when things change or if something happens. I highly recommend storing your things here",
      "date": "2024-12-06T16:24:59.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the awesome review, Joshua! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Stop by our office or give us a call at 888-storage at any time if you need assistance or have any questions.",
      "replyDate": "2022-07-10T00:45:57.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "16635a5c-d830-44cc-acbf-19dc42233203",
      "author": "Patrick Magee",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL5m3Iay1bINqr_XIKjaeyf9Th2IgTKgKAGM1ljmakRhkDVPw=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Very helpful with moving in and out. MJ and Eli are great unit managers. Best in Columbia",
      "date": "2024-12-05T20:35:52.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you immensely for sharing your positive experience with us. We are thrilled to hear that MJ and Eli provided great service during your move.",
      "replyDate": "2025-07-10T00:45:57.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "3d8b58f7-0cb9-424a-8802-e8999a6979f2",
      "author": "Walter Braddock",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXcXYp1FeWtxtWEuB6hxOwSCQ6LCffAZEJhB-4Slr_2Pe-WLaXp=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-12-05T15:24:35.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Walter, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything! ",
      "replyDate": "2025-07-10T00:45:57.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "8ec46b25-1b9a-4212-9f31-8af1375957cf",
      "author": "B G",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWUuR-f5kdRb4X2ZMxwbAiULcU9uJFdsejN8It7jXH8JD8MX62M=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-12-04T20:48:10.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the fantastic rating, B. We are glad we were able to meet all of your self-storage needs.",
      "replyDate": "2025-07-10T00:45:57.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b6e667c0-0d26-43bf-a7fd-75a0f6b7e957",
      "author": "Artavia Williams",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV4wS1_6zW02glkC-Dz7Ty8meZzOF28FmqTU3wNP6CLAeKIRNrHsg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "MJ is the best and this facility never disappoints",
      "date": "2024-12-04T16:46:36.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive feedback is greatly appreciated! Thank you for sharing your experience with MJ at Extra Space Storage.",
      "replyDate": "2025-07-10T00:45:57.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "db33a177-d391-4f38-a183-2697227b4c43",
      "author": "Ren Kline",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW9TeqJBfLz_yFxDounbqa4iVg9YEjgOiHjKM-TvZSzKp_YJz6H=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-12-02T23:01:04.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team appreciates your rating, Ren. Thank you for being a loyal Extra Space Storage customer! ",
      "replyDate": "2025-07-10T00:45:57.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "095ae710-08c9-4c7f-a52c-faa701787f51",
      "author": "Andrew N Washington",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK7wFQNVjUeLfL9BRQgjc8_U_HtuZHlKNk4KOZ9tuSZt5287Q=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "Easy and quick.",
      "date": "2024-12-02T20:37:53.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled you had a great experience with Extra Space Storage, Andrew. Thank you for choosing Extra Space Storage and please let us know if you have any questions. Don’t hesitate to call us at 888-storage if you need anything. ",
      "replyDate": "2023-07-10T00:45:57.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "21646c98-d5a5-43ae-ace3-758b4f8a7eda",
      "author": "Crystal Garcia",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWk73hag4m0TCuk78IEV1LMyo9v1AakXdH_TfoA-DOdl_B9lpO8=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Made the process of getting a unit smooth & easy very informal & respectful highly recommend their services",
      "date": "2024-11-29T16:34:10.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for sharing your positive experience with us. We're glad to hear that the process of getting a unit was smooth and easy for you. Your review is appreciated.",
      "replyDate": "2025-07-10T00:45:57.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "249b4230-4281-4056-912e-99ff267c30a9",
      "author": "joey williams",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXFqAU8iVMLUDYK4Z1dyoBT_iQ7QuiUakHlXys860SC5yEqups=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-11-26T19:00:51.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Joey. Your rating means so much to us!",
      "replyDate": "2025-07-10T00:45:57.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "3b2e751a-ae4a-4806-94bf-c5c140401504",
      "author": "BMc",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWpVL6QSygl55uaqE_XjZDqdSZPenyTxwdML9nNadkKIVNurpw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "MJ was very helpful",
      "date": "2024-11-25T17:45:43.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're ecstatic to hear that MJ was very helpful. Thank you for sharing!",
      "replyDate": "2025-07-10T00:45:57.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "f50f14bd-1ee7-4e62-a473-8a4e45b2cae6",
      "author": "Kristen Terebesi",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVuWYcfLfVcKrO2Ro14ZWtiJo1Ti-TgqEZeen1V51mUjM2lIHE=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "MJ is amazing!",
      "date": "2024-11-25T17:44:26.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're glad to hear you had a great experience with MJ at Extra Space Storage!",
      "replyDate": "2025-07-10T00:45:57.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "33f1ecf0-7c69-4c86-9b63-dc36a813442f",
      "author": "Perry jharringto",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKpvBJsIyQzWPcb3RzlwAG6I8sbhoO2NV3ToGHMlKqGNof36A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "MJ WAS VERY COOl AnD HELPFUL",
      "date": "2024-11-25T16:21:09.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive feedback is greatly appreciated. Thank you for sharing your experience with us.",
      "replyDate": "2025-07-10T00:45:57.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d64a425a-5225-4049-a492-3e2ad9477a90",
      "author": "Mike Cothran",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJqa7s3R0cr0I_dADx8RtzgcD7QKGILW5gxPg0dzbTN6qPyyg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "MJ was very quick to help",
      "date": "2024-11-25T14:59:23.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear that MJ was very quick to help. Thank you for reaching out.",
      "replyDate": "2025-07-10T00:45:57.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "ea41cf32-ba80-4f1f-b51d-48b93163300a",
      "author": "Seth Schneider",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUSyLuPfvo6SGfR9BAcqoMXMJ1_v2I2zr4PklQV2YSTeBoXoy1Z=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Eli was very helpful … friendly staff",
      "date": "2024-11-25T14:31:26.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Seth. We're glad Eli has been helpful and friendly! Our team is here to serve you, so give us a call at (803) 426-4084 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:45:57.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "97d1021e-732f-4481-98ce-4d6185115e42",
      "author": "Shawn Jones",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKKDkAPbh1kYho9H6Z3TRC_eOkuv0cyjnA3_d9DIGj369u1qA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "MJ was phenomenal! Great help!",
      "date": "2024-11-22T20:39:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are glad to hear that MJ was phenomenal! Thank you for the positive feedback, Shawn Jones.",
      "replyDate": "2025-07-10T00:45:57.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "7bf25a27-8ac1-4050-bb31-4ba37782c188",
      "author": "Robert Mccoy",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJSxvrPT08CKaMibrhcTkHAFBEAeGIW2WevjsX_sNxS2zQa7g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Mj was very informative",
      "date": "2024-11-22T19:52:39.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are honored to have provided informative service. Thank you for your feedback.",
      "replyDate": "2025-07-10T00:45:57.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "9a8a2dfb-2c9e-4a0a-bcbe-7161db2363b9",
      "author": "Ramon Robinson",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWovQNsFpoWnOaRyvnk6CdiTAVtF5DACWrxVOG6aTTvXMYCefwx=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-11-22T17:22:19.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Wow, thank you for the 5-star rating Ramon! We are grateful for customers like you. ",
      "replyDate": "2025-07-10T00:45:57.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "c0960fb7-9740-4403-9efe-287ce5b78c97",
      "author": "Mandell Maxwell",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIjaELOqE8hq9GeXUXoY7D_dna6hBb4iALZVGM8wDy--E-yAg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "MJ was super nice",
      "date": "2024-11-21T17:16:29.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are privileged to have MJ on our team. Thank you for sharing your experience, Mandell Maxwell.",
      "replyDate": "2025-07-10T00:46:20.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "178f9e05-67d6-4d49-8f22-31171c798545",
      "author": "Dillion Otworth",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK_1dmW6gRWPQCvgA3pLvxAmplytYce0E-2lPKAvAiUB_qqVA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Mj was cool",
      "date": "2024-11-21T17:15:38.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your feedback. We are thrilled to hear that Mj was cool during your visit.",
      "replyDate": "2025-07-10T00:46:20.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "8d16cb15-e7c3-4c05-9214-f7ae12f3fff8",
      "author": "Chastity Bradley",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKxNDGG9elVrjLBW4bhpExsaSaKJtj6WwSF25GMFEjSUp5HmQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "MJ was helpful and polite!",
      "date": "2024-11-21T16:49:25.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for sharing! We're glad MJ was helpful and polite during your visit.",
      "replyDate": "2025-07-10T00:46:20.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "7574c97c-40d1-4d7c-86ac-a03f16cb6a2e",
      "author": "Chad Roberts",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJXikhdUtdHAO4XMkcAwpisjYF0G_rIamk9BzA7LMUe5mHNYw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Appreciate the help & business!",
      "date": "2024-11-19T19:52:04.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Chad! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call or stop by the facility!",
      "replyDate": "2025-07-10T00:46:20.000Z",
      "tags": [
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "1eaa7862-b617-47c4-bd33-81665be5e388",
      "author": "betsy rolling",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ34qs2I90kpggDOnEy10sdM_PGcpBXqoDO3lsvYi7XQiSQtg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "We worked with Eli and everything ran smoothly.  Definitely recommend this place.",
      "date": "2024-11-19T17:22:56.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are privileged to have provided you with a smooth experience. Thank you for sharing.",
      "replyDate": "2025-07-10T00:46:20.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "1447d50a-d8eb-46b8-9a95-2282c487dffe",
      "author": "Mark R",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVzAjk0tL6aWhtWb9m54xsml-QZeYcXl8Fb5h2rBzlPfZD7VOk=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-11-18T14:51:36.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for leaving a 5-star rating, Mark! We are grateful to have customers like you. Please let our team know if you need any assistance or have any questions.",
      "replyDate": "2025-07-10T00:46:20.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "6f4c5458-bdb9-470b-baf2-aac68aa2b818",
      "author": "Patrick Hawkins",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKjC4sMc1KmwQfe8fxpgRc7qpNkp7_oZgw-ff43ynjA9Ew0yaM=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-11-13T18:50:17.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We appreciate you taking the time to leave a rating, Patrick! Your feedback means a lot to our team.",
      "replyDate": "2025-07-10T00:46:20.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "ca7b0448-d3d0-42f2-bdda-97b4b6faa12e",
      "author": "Dasian Long",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKYMcCADNl4_3TN1tyo6ycs4mYCjvI0WB7GYqJ_2JlMFyRtWA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-11-13T18:44:40.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Dasian! We're happy you trust Extra Space Storage for your storage needs. ",
      "replyDate": "2025-07-10T00:46:20.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "de52aa63-1e6e-42e4-9ff0-cdfc236ef81b",
      "author": "Antonio Gualman",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIEbhKbkOK5MZ4WZXmsLm-E_Ox-KOc2EFzYAvPAT0nErYR_iw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "MJ was cool",
      "date": "2024-11-12T19:39:13.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're happy to hear MJ was cool during your visit. Thank you for sharing your experience.",
      "replyDate": "2025-07-10T00:46:20.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "4e7fe130-353e-4faf-bca1-772ab141f04b",
      "author": "Dean Brooks",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLDjWyqgXa4RAX32tEli27ZW-ktBv6Tc026YrrLvLM5_je_bw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "MJ was fantastic",
      "date": "2024-11-12T18:45:17.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're ecstatic to hear that MJ was fantastic. Thank you for your feedback!",
      "replyDate": "2025-07-10T00:46:20.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "56ab404e-b508-4b79-a97d-cac66a79e4fb",
      "author": "deanne metheney",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJuWxi8ArIM4xNvNCZW1w0b7vSL1wvhKPFiPlDkhLswHV5NMQ=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Very friendly and helpful.",
      "date": "2024-11-09T16:20:07.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're privileged to have been of assistance. Thank you for sharing your positive experience with us.",
      "replyDate": "2025-07-10T00:46:20.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "4146ecfc-484e-4272-8cfa-40174007a7ed",
      "author": "Linda Howard",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWVaVTcJsKySuj079wcCOGzcX_Ymom_rqdWYZe21JomWvxSwUZr=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-11-08T19:57:40.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Linda,  thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
      "replyDate": "2025-07-10T00:46:20.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "ea157aec-0872-408d-be4f-afbb91d2f689",
      "author": "Deborah Dunbar",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJrbCrOzk8jz9dw355jilXBFQwnlOzFPbgqWEYdXQq5S8HmJA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Lukas was wonderful to work with. Please keep him around.",
      "date": "2024-11-07T17:31:43.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're delighted to hear about your positive experience with Lukas. Thank you for sharing your feedback!",
      "replyDate": "2025-07-10T00:46:20.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "de3e7c29-6afa-40c1-9269-1c4b34492827",
      "author": "Jennifer Laird",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVHdBa7LDtrf5tIYp0qemj6j4o_MtWCSFPTAwc5Gl_F3ckc-XfY6Q=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Clean fast and professional",
      "date": "2024-11-06T20:54:56.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're ecstatic to hear that you found our storage facility clean, fast, and professional. Thank you for sharing your experience!",
      "replyDate": "2025-07-10T00:46:20.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "6908d11a-46aa-4020-8374-8515ca8405f1",
      "author": "B Johns",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKeHdltUk_BoSCOgGNyLCMq4Ms1JBaUNHdmqEb88X1PK3XRIA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-11-06T19:11:51.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is so happy you had a 5-star experience, B! If you ever need anything in the future feel free to stop by or call us.",
      "replyDate": "2025-07-10T00:46:20.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "fefd475b-73aa-4dac-bd77-7b5d0de0bdc3",
      "author": "Susan Benesh",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKBQfpy5EEhYZIM_mTmZwZ77hjBQL40_b1kH9Ycz_dWJLWP0g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very professional and serious about storage space!",
      "date": "2024-11-02T18:57:37.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're honored to hear that you found our storage space professional and serious. Thank you for your feedback!",
      "replyDate": "2025-07-10T00:46:20.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "4a190b01-7097-4281-9a91-cc5b8ad8905a",
      "author": "Jeffrey D'Water",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKjft2YAY_aFMV-fmO1J6ZpUovQyHynry96oBCq_RYXTQUCAw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Eli was very helpful in answering questions and showing me where the unit was! Thank You",
      "date": "2024-10-31T18:02:55.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're grateful for your positive feedback regarding Eli! Thank you for choosing Extra Space Storage.",
      "replyDate": "2025-07-10T00:46:20.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "c57a0a9f-184a-453f-9034-590b673c3bef",
      "author": "Kierston Swainson",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI_FXIVmllJ-rPzIPhIRcY_Q-mjiLV54KUG0cHjvR28NusRmA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great facility and environment! Eli is a great help! Definitely will be referring more people!!",
      "date": "2024-10-26T20:51:46.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are overjoyed to hear about your positive experience at Extra Space Storage! Thank you for the kind words about our facility and Eli. We deeply cherish your referrals.",
      "replyDate": "2025-07-10T00:46:20.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b8ab081d-46ee-4568-b08a-b0f47ecb1d87",
      "author": "Rosann Simmons",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKEqhw8RnMriSEeIXnuPI0bVCEvNstV69kHrVRmhArdmUgX=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great help",
      "date": "2024-10-25T16:07:06.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Great help! We're glad to have been able to assist you. Thank you for choosing Extra Space Storage.",
      "replyDate": "2024-07-10T00:46:20.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "c8093f04-5406-4af2-8b81-fb29f56b768a",
      "author": "Hector Ortiz",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIczo5rk8zeAL1Jh8nTQzFIbHHB_Y7FsYKlA9r9msc_543T1w=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Very impressive with the customer service.  Keep it like that!",
      "date": "2024-10-23T19:48:51.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're excited to hear that you were very impressed with our customer service. As always, give us a call at 888-storage if you need anything. <br>",
      "replyDate": "2025-07-10T00:46:20.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "4568af7a-bf65-46ee-9095-632c3a82b767",
      "author": "Aracelis Cotto-Santos",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIdGSqppYWFgr7JSQkNCWTqoMSqd83BRQS8DcZhO1y2mt2VRg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-10-23T19:46:29.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks! We're so appreciative of your excellent rating, Aracelis! We are here for you if you need anything.",
      "replyDate": "2025-07-10T00:46:22.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "a0891768-580b-4376-a135-35e08088a71e",
      "author": "Rob Bradley",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIjXK8LHyJaAuxfjqiFcGG0OU0ByZixQZJGbNWehwoiAqNg6w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very clean and great customer service!",
      "date": "2024-10-22T15:27:58.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive experience is greatly appreciated. Thank you for taking the time to share your feedback.",
      "replyDate": "2025-07-10T00:46:22.000Z",
      "tags": [
        "cleanliness"
      ],
      "sentiment": "positive"
    },
    {
      "id": "c5e16003-b832-4732-81a4-fd09912be108",
      "author": "terrellcje08",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL34Wl0_swsW_iLXfHwoesZtYqzmZVQLf13fN5Vs5rldnxleCY=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Eli was very friendly! Very helpful! He made the whole process very easy and comfortable! Definitely recommend this location for the best service and units!",
      "date": "2024-10-21T15:11:33.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are pleased to hear that Eli provided friendly and helpful service to make your experience easy and comfortable. Thank you for recommending our location!",
      "replyDate": "2025-07-10T00:46:22.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "c9a0d739-c07a-47e5-9c25-1312d5f51a89",
      "author": "Jay Bowen",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVUxIOaA5apfe6tC-ScJ3h8k-5nbVqH0u91Xohh2LOqgK0HVLjZ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very helpful and very quick with great rates!",
      "date": "2024-10-19T20:49:25.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are grateful for your positive feedback! Thank you for choosing Extra Space Storage.",
      "replyDate": "2025-07-10T00:46:22.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "f804d265-6874-4f65-8114-f358c3ebb85e",
      "author": "MJ Johnson",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIGhPM52GtpWWEmPw6ft8eP_f-yHMzfaFuShjEZIi1TWqUZHg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Eli was super helpful! Got everything I needed right away.",
      "date": "2024-10-18T19:43:45.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are overjoyed to hear that Eli was super helpful! Thank you for your feedback.",
      "replyDate": "2025-07-10T00:46:22.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "93966c4c-18ab-427e-aac2-ee7a95f6e317",
      "author": "Andre Wooden",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLUv-3nCmiXLVI_rH_oUK80B5XAtQJ9SnrsPf81iOv9mi1B7g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "They did a great job",
      "date": "2024-10-16T14:24:28.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your feedback. We appreciate your kind words, Andre!",
      "replyDate": "2025-07-10T00:46:22.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "d43c7838-5d2d-455d-815a-e687b890638c",
      "author": "Ayden Powell",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXTwpqXPnbh5IozNzeFRvOqz8Ussg2NAeVbdPkt3uY4P_BkMoau=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Mike was awesome!",
      "date": "2024-10-15T21:13:30.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We genuinely admire your positive feedback, Ayden Powell! Thank you for recognizing Mike's awesome service at Extra Space Storage.",
      "replyDate": "2025-07-10T00:46:22.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "efd28c42-6fc0-4be7-94ea-85048b296c03",
      "author": "Controlled Detonation",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLaAV8RbwE7oHW_Bkei6yc7LJcYrJSLBDGCzZ4p8LRd_xrHXWNz=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Welcoming, professional and knowledgeable of business. Would recommend to others.",
      "date": "2024-10-14T18:18:39.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're glad to hear you had a positive experience with us. Thank you for the recommendation!",
      "replyDate": "2025-07-10T00:46:22.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "0309975e-5615-48d7-a1a1-6264808ba71b",
      "author": "kiah bell",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVhLyzkuGPrEtLVKPBktUnaWhXOQ-X2RskfmrAEjoPkpOSwAaL_=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-10-12T18:57:46.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks! We're so appreciative of your excellent rating, Kiah! Don't hesitate to reach out to us if you ever need any assistance.",
      "replyDate": "2025-07-10T00:46:22.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "f749aac0-d3ce-4a84-aa65-6e5e297af7d4",
      "author": "Wade Austin",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKDO2jthX5V9ghC-2qm5iEAQ0tqLDp2S5-mF_rWjC8mjU_AbA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Excellent customer service!",
      "date": "2024-10-12T18:18:51.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're privileged to have provided you with excellent customer service, Wade Austin! Thank you.",
      "replyDate": "2025-07-10T00:46:22.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "741917fc-24dd-44d6-b961-bb5f30807b4e",
      "author": "David Taylor",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL-WwsLUXYULL1ckYT6BF2-HTKiknjZF2KGavRdpgDmXbJK6A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-10-10T20:22:48.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi David, thanks for leaving a rating! We're happy to hear you had a great experience!",
      "replyDate": "2025-07-10T00:46:22.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "585f6623-c2c7-4f25-9bf6-d7cc6d6b3968",
      "author": "Elizabeth Johnson",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKf965v0-dpw6GXVzqOWrWq3W8EeCGmZNyOpQ4wLKL_BXS9vw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Quick and easy.  Highly recommend.",
      "date": "2024-10-10T20:22:36.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your review is appreciated. Thank you for the positive feedback!",
      "replyDate": "2025-07-10T00:46:22.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "c12ce69e-8ae3-4e6c-912c-c2bff2f1799e",
      "author": "Matt Cowley",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLtKAq3YOMl0BQdZ3qLAD7B2CeJiEdo07GMAt2eh54Wb-HnHQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Eli was an amazing help, highly recommend!",
      "date": "2024-10-09T16:20:36.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're ecstatic to hear that Eli was an amazing help, highly recommend!",
      "replyDate": "2025-07-10T00:46:22.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "f35ae5cd-e5b2-4294-9195-d11fafeff1d8",
      "author": "Clyde McFadden",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKrmhcXajfvr4mcvjvTv4UBnNCmk8FYn0Ni8kSEq6-ZIoGRvg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Mike is excellent. Couldn't get any better!",
      "date": "2024-10-08T19:09:43.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're glad to hear that Mike is excellent. Thank you for your feedback!",
      "replyDate": "2025-07-10T00:46:22.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "210adf30-11a6-4751-aac7-02b14fc12ba8",
      "author": "AK49Yeti",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXg-_w2nQ5DQVeY1sNrQkSazzwz8ULM0qSIWqg4no9LVRGpc50K=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Spoke with Mike at the local office after an email issue and he took care the issue personally, got me setup and in over the phone and all was set to go in 5m. Mike's was great!",
      "date": "2024-10-07T19:22:28.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your review is appreciated. We're glad Mike was able to assist you promptly and efficiently.",
      "replyDate": "2025-07-10T00:46:22.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "54034e59-eea7-4bad-b4b0-0e9f17a866a2",
      "author": "melvin jones Jr.",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVKvlVAGgxphDA2COzqy9Z88XRIw_soid60mpBqJ1bOmJwblKU=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Came in for storage needs Eli was super polite,  professional and exceeded my expectations with the awesome rates and service!!!\nGreat location and well kept facility and storage spaces!!",
      "date": "2024-10-05T18:04:48.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are glad to hear that Eli provided excellent service and that you are satisfied with our storage facility. Thank you for sharing your positive experience, Melvin Jones Jr.!",
      "replyDate": "2025-07-10T00:46:22.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "55ee314c-40e6-495e-ab55-19f367304173",
      "author": "Debra Russell",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJqp3XtpgeqdH5rpBFKiUhFhtMADVho-l78BoLgtasxN4p4yA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great customer service ! Friendly and clean facility",
      "date": "2024-10-05T13:19:11.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your review, Debra Russell! We're glad to hear you had a great experience with our friendly and clean facility.",
      "replyDate": "2025-07-10T00:46:22.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "3ca3d38e-be69-4323-8d35-b85fd76bee65",
      "author": "T Earl",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLngcwMOitrzgK5yqB1FDCM4SXdm-C3WGwaYOs6DMr36YoLZQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-10-01T21:52:23.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the fantastic rating, T! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call if you ever need any help with your rental.",
      "replyDate": "2025-07-10T00:46:22.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "87f886cc-ad44-4b20-9f4d-67da32a61827",
      "author": "Ms V",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIJy1tyEKcBjtK5dg_SFVcZ-bwo389lmE9XX132VvdzkPWwb-lI=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-09-26T15:12:45.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Ms! Stop by our office or give us a call if you need assistance or have any questions.",
      "replyDate": "2025-07-10T00:46:22.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "93280a10-72b7-4f12-9990-8599baf22c25",
      "author": "Quinnishia Dennis",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ6SS1RjDA_Q33OY87zyY6tihQb7pocpuK7xrhn7LEhgeQ3iw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-09-24T21:34:57.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Quinnishia. Your rating means so much to us!",
      "replyDate": "2025-07-10T00:46:22.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "034df971-9f0e-4a50-a8d1-f308f897f54a",
      "author": "Castine Simons",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ1HpVklTS06A5rf34T8UBp6TdFFBmAoU8rT4r4Lf9i_lxD=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-09-24T19:59:34.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're grateful for your rating, Castine. Call us if you have any questions or need assistance with your rental!",
      "replyDate": "2025-07-10T00:46:32.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "35a7cb9b-4f69-40b9-ae24-e0746abbe10c",
      "author": "Project Baby Filmz",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJpQduE8t64Ozche6Jgt9ccOTfB3_tgrvpY91OxoNN2T8krlQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Staff is very helpful and loved the unit",
      "date": "2024-09-20T20:52:49.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your wonderful feedback. We are glad to hear that our staff was helpful and that you loved the unit.",
      "replyDate": "2025-07-10T00:46:32.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "93709101-e9cc-4819-aef0-1392fe541242",
      "author": "Danielle Bartlett",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUP0FH7M_Pm-CWng_o2wXc4T9FJxffFv_v89NK3R0XHofdIlaVc=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Eli  was awesome. Squared us away quickly. Showed us the unit and did paperwork in under 20 minutes.",
      "date": "2024-09-20T16:41:06.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for sharing your positive experience with Eli at Extra Space Storage.",
      "replyDate": "2025-07-10T00:46:32.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "4f3e7906-ca09-451e-9595-a300d9593d89",
      "author": "Kevin Ray",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ2Y7gCbxc_ysUisuG4rrRSnTNtKrXBjiYUYApxJSTq9cK2TqE=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Mike was great and very helpful. And MJ was rock solid.",
      "date": "2024-09-19T19:10:04.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're pleased to hear that Mike and MJ were great and very helpful. Thank you for your feedback.",
      "replyDate": "2025-07-10T00:46:32.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "bcd6d882-1b6c-4247-86a3-4b015032a66d",
      "author": "Alissa Zaleski",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWkHmPm1ZFLK_UO3A7dmvQvbmES31m2uVDv68OWGESfdy81oUc=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very quick and helpful.",
      "date": "2024-09-18T21:04:25.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your review is appreciated. Thank you for sharing your experience with us.",
      "replyDate": "2025-07-10T00:46:32.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "b892832a-8b74-4bca-89c5-7fcd7be9c31a",
      "author": "AA RON",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLC1Bju5tGcn7GWqSxHSexEPdqcd1WNm79spq0QBY-vd6R31w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-09-18T19:53:16.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Aa! Don't hesitate to reach out if you need anything!",
      "replyDate": "2025-07-10T00:46:32.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "a6289132-50c0-4b52-9c14-e4f21858b1fd",
      "author": "Crystal Favor",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL9FoDOMcqFAAyOrAlJUU7YHIOiltYlZXV1hw2SE8GCisekHA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great experience with Eli setting up service for storage. He's super efficient and easy to work with!!",
      "date": "2024-09-14T14:29:57.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We sincerely value your feedback. Thank you for recognizing Eli's efficiency and ease to work with.",
      "replyDate": "2025-07-10T00:46:32.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "20a6d70b-3e91-45a7-9305-aa036bfabbef",
      "author": "CL Crittenton",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW_7NHqq-NxMfPh4A4OPKkhUaIy8FnXJITEMXVhDG85NueG7I_1=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Spoke with Eli to get my storage set up. I had a few concerns and he answered them all. Great Service",
      "date": "2024-09-13T19:36:19.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your wonderful feedback, CL Crittenton! We're glad Eli was able to address all your concerns.",
      "replyDate": "2025-07-10T00:46:32.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "22da2f6b-e4cc-49bf-a978-9157fd8f31c2",
      "author": "Bridgette Diggs",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV5-GthMBGXlgDCXRBhI1t5PeY3mEzP_7rI68zNKfo86lodtWOh=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Eli was very professional excellent customer service very knowledgeable especially for a first time storage renter also saved me some money !!!",
      "date": "2024-09-13T15:09:17.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive experience with Eli is greatly appreciated! Thank you for sharing your feedback.",
      "replyDate": "2025-07-10T00:46:32.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "6a6ae9c8-8975-4918-942d-75ddc782ade1",
      "author": "Marcus McCollum",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWZ2Dt3YVqyqGLZ0s5F1wGqZ2nVc8B30MoiM1uC2BBPo2t2mv4M=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-09-11T18:05:20.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Marcus, thank you for your 5-star rating! We're so glad you had a good experience with Extra Space Storage. ",
      "replyDate": "2025-07-10T00:46:32.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "60600ba4-294a-4a03-a5b0-f5aa1e5566ce",
      "author": "Dvore Wood",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK_-fsjz_hwYv4flNnkiuxObOKnwDgv8APwGY_bxS2nLQeuxA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-09-09T18:36:39.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We appreciate your rating Dvore! We work hard to keep our facility in tip-top shape for our customers. ",
      "replyDate": "2025-07-10T00:46:32.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "f1269850-1bec-47d1-b1f7-450fe9faa693",
      "author": "Tanesia W",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ8HP28rZcCbRoctJe7GrISmxQkO4Ldmh6gT3Bq7Pegmq_Xfg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-09-07T21:19:52.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the great rating, Tanesia! We're happy we could meet your self-storage needs.",
      "replyDate": "2025-07-10T00:46:32.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "60ea9ac1-d7fc-4a84-80e4-1dd22af72a81",
      "author": "Karen Enevoldsen",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKq1pQ26HdcWvtiCYg8pg-GDIOuGYtQSVNON3mZ5mNdZxbBYw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "MJ had great service",
      "date": "2024-09-06T20:29:17.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for sharing! We're thrilled to hear MJ provided great service.",
      "replyDate": "2025-07-10T00:46:32.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "3f468a8b-355e-4579-a1a2-cd0bfdb785b3",
      "author": "Corrina W",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLxZm7u4Jo8oj44Zx-oINFYBG37t87RAzBRmgpvjja9NkROmw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Such great service!",
      "date": "2024-09-06T19:26:25.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the great feedback, Corrina!",
      "replyDate": "2025-07-10T00:46:32.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "7f44f91b-c60f-4b1a-9e0f-d7362e8352e2",
      "author": "Jeffrey Hemi",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWt8IDo1XwPbKNkaPtEwipgCYQdBFCaENquq7p6Ko7WW_m7b0M=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-09-05T18:50:38.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Jeffrey! If you need any assistance the future feel free to stop by or call us.",
      "replyDate": "2025-07-10T00:46:32.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "27b6e403-8c74-47a0-b56e-8b71e7c4e968",
      "author": "Jonathan Bouley",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIqcDsEADbxF4Hmif0hucdruPhEmAq5maGhC37jdHYttKUNrg=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2024-09-04T21:45:13.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Jonathan, we are so happy you had a 5-star experience with Extra Space Storage. Thank you for taking the time to leave us such a nice rating. ",
      "replyDate": "2025-07-10T00:46:32.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "6edaf7df-51ee-42fe-81cb-4a35c64f5690",
      "author": "Richard Rembert",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJlzsHQlRwPRmd_CwzooaTuKPbl8Nh9Z_0eIbrVYkwACagBAA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-09-04T21:39:29.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is grateful for your rating, Richard! Call us if you have any questions or need assistance with your rental.",
      "replyDate": "2025-07-10T00:46:32.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "424209ee-dfe8-4f84-8542-97dfc3fdfeac",
      "author": "Judy Judyjudy",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLkXrwQ0iPTHLOdjctIynYX7d_giDN7yxqrLvwFeVq7aNxzIUwF=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-09-04T20:49:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Wow, thank you for the great rating Candi! We are so happy you had a great experience with Extra Space Storage. ",
      "replyDate": "2025-07-10T00:46:32.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "2ab718a8-542a-4ca0-8fe5-ddf1e56d878c",
      "author": "Charles Moore",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW1wz7r5YplpC-3NMuUWOA5P3AfhwlpBYaZQYLG4wEb2-XIzIW8lg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Eli was very helpful and gave me a great deal on storage !",
      "date": "2024-09-04T15:20:10.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your wonderful feedback, Charles Moore! We genuinely admire your positive experience with Eli and the great deal on storage.",
      "replyDate": "2025-07-10T00:46:32.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "db3b2799-aa13-46d3-bdb6-571cb82248ac",
      "author": "Ladon Mathews",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJGv8oqivJO-T-rUwMu-1O2imm2cnRUn0qD9hdUJlxYIw-0Ng=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Mj was amazing",
      "date": "2024-09-02T16:27:46.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're pleased to hear that Mj was amazing. Thank you for sharing your experience with us, Ladon.",
      "replyDate": "2025-07-10T00:46:32.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "a0ef1306-1431-45eb-bc3a-8b2c15e7d8fa",
      "author": "Shawn Wright",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKMX8PGx3_sfCau37r2YhT7ee8szfFjnL-Ya115iLT1m7QUNw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-08-31T20:16:56.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks, Shawn! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
      "replyDate": "2025-07-10T00:46:42.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "2bd8cbfc-ef96-4695-999a-b9558cf27a51",
      "author": "Helen Huertas",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU9EmJOMyMqV94CIplDP7PssnP4Cua82oyM-0iuVJSYceIwcsgoKA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great service quick and efficient work from Eli. Thanx for everything!",
      "date": "2024-08-31T17:25:15.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're delighted to hear about your great experience with Eli. Thank you for sharing your feedback!",
      "replyDate": "2025-07-10T00:46:42.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "5c0b2fb0-f975-4894-ae98-39863c6eb16f",
      "author": "april harrus",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL5l8gbWieL5GNfepQS9V_z5_EwRHFUkCiS0xGqUBA35alS5A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-08-29T20:22:08.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, April! We're so glad we were able to meet your storage needs. ",
      "replyDate": "2025-07-10T00:46:42.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "3e4ada78-0d53-44c4-8c2b-bc45c783030a",
      "author": "gian carlo",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIql8uPRXL_fKY263oTu8OGt_bBPPwPGUi_6rbrKLC1bbvh0w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Mj was great 👍",
      "date": "2024-08-29T15:34:36.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are utterly delighted to hear that Mj was great 👍. Thank you for sharing your positive experience with us, Gian Carlo!",
      "replyDate": "2025-07-10T00:46:42.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "a8e1d9c0-bf30-4dbe-8c23-b33d3d3e2a87",
      "author": "Carlos Zuniga",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ6MKwpkQYQuHaOQMGT0g-BiLjBpMBHA8pf2Y0aqWTijAgRqA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-08-28T20:26:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Wow, thank you for the great rating Carlos! We are so happy you had a great experience with Extra Space Storage. ",
      "replyDate": "2025-07-10T00:46:42.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "e091f8d2-454b-47ca-88a5-fc7f77fdfba2",
      "author": "Tiarra Trappier",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLD_OhHWMmZ_9aZdfNuR1FgFaxSB0PFCuzlMUt5cfTTrw3AyQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "MJ was very pleasant and informative. Helped me figure everything out quick.",
      "date": "2024-08-26T20:30:45.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive feedback is greatly appreciated! We're thrilled to hear that MJ was pleasant and informative in assisting you. Thank you for sharing your experience with us.",
      "replyDate": "2025-07-10T00:46:42.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "06384267-d77e-47b0-b0eb-14b286dfa420",
      "author": "EL Smithy",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKwciYFi7LE_Tl3GeY90AIxVgYhBIlxkQomZByMMtJ4uezMJQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-08-26T19:56:45.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is so happy you had a 5-star experience, Brandon! If you ever need anything in the future feel free to stop by or call us.",
      "replyDate": "2025-07-10T00:46:42.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "09cd60cd-fc91-4673-a98a-bdf31a1b3d6b",
      "author": "T Beals",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIut-DgGtfFYfwS5n6Kay6BNt4_umOYd7jDoofuMxyq5PsG7A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-08-26T18:12:52.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "T, thank you so much for the great rating! Stop by our office or give us a call any time if you need assistance or have any questions.",
      "replyDate": "2025-07-10T00:46:42.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "476aef4c-90a0-40a2-9707-85aeed6e6393",
      "author": "Larry Benson",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLGKANScsWoiISevcrVRhkT7yEXP1sJZsFqOvil7ZT2zZZ0yQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Mj was great! Super friendly.",
      "date": "2024-08-23T21:29:51.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your feedback is incredibly valuable. We are glad to hear that Mj was great and super friendly.",
      "replyDate": "2025-07-10T00:46:42.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "09d728e5-6324-4d7a-84ae-eb94caeb1afa",
      "author": "D Pri",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXF00nXWxkwegnzpNetTzVSoNpO2Le1R4jiQKZf1iah4QAkNbjx=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-08-23T20:39:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the 5 - star rating D! We are so happy you had a great experience. If you ever need anything feel free to call.",
      "replyDate": "2025-07-10T00:46:42.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "1b318386-5ce9-459a-9896-ceda0ac8db05",
      "author": "Mike Clark",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIvhcOMM-Nhb0uA1GoJykz_B40IaN7e9ilOgL_hRasiOSTFRg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-08-23T14:54:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Mike! Please let us know if there's anything else we can do to assist you with your storage needs. ",
      "replyDate": "2025-07-10T00:46:42.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "76d58302-c39a-42b7-8008-509544b6083b",
      "author": "Gilbert",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKbvaW-xjE3vAmotsXBr17d7vFOKnELqaV5MfHtqh_9bzDjXw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-08-22T22:25:51.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're happy you had a great experience, Gilbert! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
      "replyDate": "2025-07-10T00:46:42.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "7dcdd224-f4a7-4de6-b022-9b06e000dc18",
      "author": "Henry",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIES2w7Z2RLndESI7nxqMCxsWbU2WxgkQTaRI6lkxZg7xC0jg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-08-22T17:03:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Henry. We're glad we were able to assist you with your storage needs. ",
      "replyDate": "2025-07-10T00:46:42.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "3b9fa05e-7460-4d28-9693-5dcdc132b4b3",
      "author": "Luis Almazan",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVhgpqq66matveh79fp5ee8B9RLQpeM9dhnS1AFZ5rFqd1HY0yh=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-08-21T17:29:35.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Luissito! We're so glad we were able to meet your storage needs. ",
      "replyDate": "2025-07-10T00:46:42.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "21141c89-1d68-42d6-a4b3-fdfcdc67097b",
      "author": "Charlie Mack",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJhJLKFZ3qrV1xAql01sOFx4SVHPVIvRodxu_T4eJ4UiQIsxA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-08-21T16:51:20.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Wow, thank you for the great rating Charlie! We are so happy you had a great experience with Extra Space Storage. ",
      "replyDate": "2025-07-10T00:46:42.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "2faa8ade-ad73-40aa-9ef4-e67fc040a572",
      "author": "Billionaire Dreams (Fredrick)",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUWybLWTmGmg25rev3ZOl5B9OOo5c_KFOMzzEuMYpM1bpTA7skm=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-08-21T16:34:08.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks, Billionaire! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
      "replyDate": "2025-07-10T00:46:42.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "9418ca4a-6a3a-48d1-9dd7-a791d4d806d0",
      "author": "Michael Reed",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUIiOmw8_B52jk17HjUaQWUsLHVuchqkG49NQI5P6-HVbQnpg4Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Quick and fast experience!",
      "date": "2024-08-21T15:18:27.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are excited to hear about your quick and fast experience at Extra Space Storage! Thank you for sharing your positive feedback.",
      "replyDate": "2025-07-10T00:46:42.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "5909a0e4-3d97-4df6-899e-3ffc2b614153",
      "author": "Brayden Dunn",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUJojAAAlVjHyUwSOe3ICx9WpTB-Xmrce10TxbDhQwjxxRc8hIrTw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Michael was a great pleasure to deal with. Answered all my questions for storage needs.",
      "date": "2024-08-20T22:38:07.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your review is appreciated. Michael's assistance is commendable. Thank you for sharing your experience with us.",
      "replyDate": "2025-07-10T00:46:42.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "0d318b25-0c8b-47fb-a1e3-6a8a2a43b01b",
      "author": "Whitney Valencia",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWZLTuZHDIgsKQRHTX-3n3j8D1zVgsR7inIIRY-KKMGnVt5MRCzuA=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Very kind and handled everything needed in a prompt mannor",
      "date": "2024-08-17T20:38:54.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your review is appreciated. We're glad to hear that you found our service kind and prompt. Thank you for sharing.",
      "replyDate": "2025-07-10T00:46:42.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b8be1fbe-9f06-448d-9936-dd1bb3383e97",
      "author": "Jason Farley",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLAmUY2s7W3KOMxEwta8vHCZVhjvcr1KmJ4BReokNQvT-RCNA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Eli was very courteous and professional. I highly recommend.",
      "date": "2024-08-17T13:36:54.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your kind words, Jason. We appreciate your recommendation.",
      "replyDate": "2025-07-10T00:46:42.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "c39a6dd8-b5e3-4bb0-bb46-cbba32505909",
      "author": "Nailah Washington",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJXSX-AOdD64PkuhC1kKUv82e0mf5MNu2hooG2DONm79V33JQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-08-16T16:13:53.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the positive rating Nailah! We are so glad you trust Extra Space Storage with your belongings. If you need any assistance in the future please do not hesitate to reach out.",
      "replyDate": "2025-07-10T00:46:45.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "a7c7d5a0-0669-4a76-bfcf-2983c8e505ec",
      "author": "Kenyelle Jefferson",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW03eR6XkY_sYgAD-xnaAzkXXWw56vRgGZFMdE-Y-GKXmujY8KG=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-08-16T16:13:20.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is so happy you had a 5-star experience, Kenyelle! If you ever need anything in the future feel free to stop by or call us.",
      "replyDate": "2025-07-10T00:46:45.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "d779846d-7079-405e-bdfd-08ea4a182510",
      "author": "Nicholas Feagins",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJHsnybOfSGSVyqYQO2786uV8TgBlEXwVJkLDIJvj9plxCM=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-08-16T14:41:16.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Nicholas, thank you so much for the great rating! Stop by our office or give us a call any time if you need assistance or have any questions.",
      "replyDate": "2025-07-10T00:46:45.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "d152e434-9695-48b8-b7b2-bb2657ac1abd",
      "author": "William Bailey",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW7LwnMTbIM1zNNu2EGXLst_tjfYLuS7K6mR8GmsatrA-3su4HMig=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-08-13T21:48:36.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're happy you had a great experience, William! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
      "replyDate": "2025-07-10T00:46:45.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "5085a0bd-6569-4c13-9bc0-1484f7f67ecc",
      "author": "Abe G30",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWDHag7gfvHIZkq6dHerp8b96wCJ2pk4p-a48rEoTyhwXS2QDdgpQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Wonderful wonderful service! Michael and Mike did a great job getting setup and helping me with my storage unit. Great guys!!",
      "date": "2024-08-13T21:10:51.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are thrilled to hear that Michael and Mike provided you with wonderful service! Thank you for sharing your positive experience with us.",
      "replyDate": "2025-07-10T00:46:45.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "905d3cda-92bc-4d64-852c-2ee7510da18f",
      "author": "roosevelt ladson",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJbz_urqnxDyeAdqAjWK0tMeaMnXUreezqii8bmuLLrHuRTrw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great experience",
      "date": "2024-08-13T16:40:10.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're overjoyed to hear about your great experience at Extra Space Storage. Thank you for your review.",
      "replyDate": "2025-07-10T00:46:45.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "febf2914-9b03-4346-a277-ac6461c11b8c",
      "author": "Chris Buck",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXDn2_UTiKCBsdWZz962v7ciGj799jpGUY6KL9Zu4otjJy27yoS=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-08-13T14:02:43.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the 5 - star rating Chris! We are so happy you had a great experience. If you ever need anything feel free to call.",
      "replyDate": "2025-07-10T00:46:45.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "a3cc330d-5445-4e42-99fd-369caba63147",
      "author": "Kamaal Ford Darren Ridgway",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWnvGhHKp3-PsNYCT_RYt4pkp2npmmmmCj79fL8yPOqJicRAYKr=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Everything went accordingly. Michael was very charismatic and handled everything excellently",
      "date": "2024-08-12T18:35:08.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are absolutely thrilled to hear that Michael was charismatic and handled everything excellently. Thank you for sharing!",
      "replyDate": "2025-07-10T00:46:45.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "60525178-ab99-4bbf-93a2-db5abc2683b9",
      "author": "Andrew Dash",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLSkp6EhFp0J46wAACvikw57RAkvztiIW08rOoY7lNRc3KcyQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-08-12T17:32:11.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Andrew. We're glad we were able to assist you with your storage needs. ",
      "replyDate": "2025-07-10T00:46:45.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "4049bb2d-772d-4a67-8664-57394c470bca",
      "author": "John Clery",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIfas7DbLpG6R3OiuaHdGngOV1Xnc_e9aqz9FOtWco2kZu9Nw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-08-10T20:50:10.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, John! We're so glad we were able to meet your storage needs. ",
      "replyDate": "2025-07-10T00:46:45.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "053ac4bb-4a00-41d7-8fbe-ba5318a9e893",
      "author": "Rossi McLeod",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjULpCsnCi1hTlSXfngS9_EYg8LEaYb3iEXjSbhvWbem_SynSpu9TQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-08-09T14:41:32.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the fantastic rating, Rossi. We are glad we were able to meet all of your self-storage needs.",
      "replyDate": "2025-07-10T00:46:45.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "de5c7184-5b7d-4643-adfa-cfdbbf2dd797",
      "author": "Mitch Stevens",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKw-nbR7K8wGuvD3dgjR31Akkq9DCXPhOLGxkDUedfyp0cPGQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-08-08T18:59:16.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team appreciates your rating, Mitch. Thank you for being a loyal Extra Space Storage customer! ",
      "replyDate": "2025-07-10T00:46:45.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "ab1f4976-7fd9-4719-82ac-7fd015fc1a22",
      "author": "Miguel Denis",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLO2VIh8aBRaduYH_4t505_RgthwVHXfFUOVmDtOjZ-iQd86Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-08-07T21:05:12.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Wow, thank you for the 5-star rating Miguel! We are grateful for customers like you. ",
      "replyDate": "2025-07-10T00:46:45.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "87627ef2-3069-4121-98b9-6da8b97f064e",
      "author": "Ashley McRae",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJSYyg6d6nFclAzRHa1oJaGa-aYYH7gi8RSP4KMp3WevOGcRg=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2024-08-07T16:36:53.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Ashley, thank you for your positive rating!  Please stop by our office or call us if you have any questions.",
      "replyDate": "2025-07-10T00:46:45.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "5012d24e-a8cf-4f00-a41f-a4e82bdf7ba4",
      "author": "Marcus Isaac",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLVbAqgekUWbUXIMjCqFJGCgcPn_LRjma61kefZO085oYfhXg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-08-07T16:00:43.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is grateful for your rating, Marcus! Thank you for being a loyal Extra Space Storage customer! ",
      "replyDate": "2025-07-10T00:46:45.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "32b701a9-ce61-4f76-816d-ae078b0d834e",
      "author": "Rocko Tough",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL4eT4621Ai2gRwrvrIJwO0XqpbGN8vqPu6Uszj6JgW-mi5YQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-08-06T18:23:50.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are thrilled you had a 5-star experience at Extra Space Storage, Rocko!  Please give us a call if you need further assistance with your storage needs.",
      "replyDate": "2025-07-10T00:46:45.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "79ebfb7d-9f44-4d4d-9429-60b66d24afa9",
      "author": "Amber Roy",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLfBdjxr2iMHB2xAMxNPUe2JRkrSwqsQfXSMMzHXEFB3BtUOA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-08-06T17:16:33.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi, Amber. Thank you for leaving us a rating! Your feedback means a lot to us! ",
      "replyDate": "2025-07-10T00:46:45.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "e2004ebf-6259-470a-898d-a4aff2d3367f",
      "author": "AveryDZOS",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX7gOF3g31QyPIAXmywpUERfOPBLoeox527mLpuJ7i9fT0HhKYS=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great place and very professional front desk manager Eli Thomas. Highly recommend!",
      "date": "2024-08-05T16:34:27.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are elated to hear that you had a great experience at Extra Space Storage. Thank you for your review!",
      "replyDate": "2025-07-10T00:46:45.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "7ace1ad6-87e8-4de4-821a-0ed593be81d1",
      "author": "Christine Barnes",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVtQ98rkoGKdZJZ9Yc1-e3WuUu0viGTharziyrrnHaZtGuUGgdV=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "I can not say enough how much I appreciate this Extra Space storage facility.  They have met every single one of my storage needs and have done so in a vert friendly and efficient manner! They are the best!",
      "date": "2024-08-05T16:14:26.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're elated to hear that all of your storage needs were met. Thank you for your review.",
      "replyDate": "2024-07-10T00:46:45.000Z",
      "tags": [
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "dae57911-a4f1-4a13-9cae-829ea3bf29e6",
      "author": "Audrey Bullock",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJV3Oz4YXQdrKds3Hsa6X5mV8v-8_vPKdcqAXe9_lKCxDRYow=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I've been a happy customer for years. Always professional and courteous!",
      "date": "2024-08-03T21:01:49.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, Audrey! We pride ourselves on having a professional, courteous staff and are so happy they were able to assist you! Please stop by the office or contact us at 888-storage if you have any questions! ",
      "replyDate": "2023-07-10T00:46:45.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "2a9443b3-acb4-46c3-8557-100a19e36a76",
      "author": "TrayCee G",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLJTjvcaRI8AcnUqSFH5SvQaa2D0tRocpGMGxIDgLUdRrlvfl-8=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Eli Thomas was great! He was attentive and best of all he smiles!",
      "date": "2024-08-03T18:25:18.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're ecstatic to hear that Eli Thomas was attentive and had a great smile! Thank you immensely for sharing your experience with us.",
      "replyDate": "2025-07-10T00:46:50.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "6177c5ca-c00e-454a-b009-e9381a2d96b9",
      "author": "Patti Green",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVJVQ9z1c-6JfGEXc2e_pTcCylm3m_rZqg-Sj-YE0KDFTfvO8EtuQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-08-03T17:48:58.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Patti, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything! ",
      "replyDate": "2025-07-10T00:46:50.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "c629f20a-aad0-446d-92c2-00be3a06fa61",
      "author": "Braedyn Terrell",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXmV-KLLt4mkAP3yPRrwo3VSG1qy4vQ4F6ZhJ3rAF0pr0CT3RES=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-08-03T15:08:36.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Wow, thank you for the 5-star rating Braedyn! We are grateful for customers like you. ",
      "replyDate": "2025-07-10T00:46:50.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "3389e660-7899-45a7-b307-87bf1668a53a",
      "author": "Glue Tooth",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJf8AdjjIEStWLjwo1adQvHj-foVlZhWWe2nBejfDs_j3r1BQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-08-03T15:08:10.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Glue, thank you for your positive rating!  Please stop by our office or call us if you have any questions.",
      "replyDate": "2025-07-10T00:46:50.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "5b00088e-09a5-45ce-ac58-b50ee45e0bf5",
      "author": "Braedyn Terrell",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXrc0QeV6SnBdvR8j6cv-Xfdd-7WTDtX9IsC4dpN58Z7pvjtZ7s=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-08-03T15:06:56.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is grateful for your rating, Sho! Thank you for being a loyal Extra Space Storage customer! ",
      "replyDate": "2025-07-10T00:46:50.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "4490de67-ac48-4ea9-b8d1-3f919b0d45d6",
      "author": "Chelesa Spry",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI-EPs9EaMgeGUOhi68vdkzZowE0LHtrZGBDKEPn2srXEbKrg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-08-03T14:05:49.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are thrilled you had a 5-star experience at Extra Space Storage, Chelesa!  Please give us a call if you need further assistance with your storage needs.",
      "replyDate": "2025-07-10T00:46:50.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "5fbc615a-643a-44ef-83a2-079b4ac6f4aa",
      "author": "Patrick Simon",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXb2xiOxaHc7gebHbD8pRjchLJxQyQg8bxTAlg4bwUir6k_oCvc=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2024-08-03T13:31:39.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the fantastic rating, Patrick. We are glad we were able to meet all of your self-storage needs.",
      "replyDate": "2025-07-10T00:46:50.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "bfb2f846-60b4-4847-8d11-56ca3ad24557",
      "author": "princess nesmith",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIckcwSJjpUw_P9nMoeoIwpY8KH1IXWn4Kpzk72k7Y1T8uB3A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great service and efficient.  Great customer service.\n\nNesmith Family",
      "date": "2024-08-02T15:41:11.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Princess! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (803) 426-4084 if anything comes up!",
      "replyDate": "2024-07-10T00:46:50.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "73b389a2-5bb4-4edf-85e4-c993bf9408c0",
      "author": "JayyHavinn",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWTGenVmbFa9IUCtZhf1Qf8aUyzezxQLnaVdNn05xuE30_N3ESR=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-08-02T14:10:26.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the 5-star rating Jayyhavinn! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
      "replyDate": "2025-07-10T00:46:50.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "369dd304-cadd-41ab-8ba4-f91fd52d00ce",
      "author": "Laurie Hafner",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKlPMgUuYSkUxk9TomXvmeKPtv4wtBsQHn6-wuYbJ3SubPNIw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-08-01T20:50:57.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Laurie, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything! ",
      "replyDate": "2025-07-10T00:46:50.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "f3e5a030-ba79-494d-ab25-a86aafe041d1",
      "author": "Deonte White",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWhfLSJZGDmIQPuXJSTNQIqTyKxGTXJRIjU6_imFNoM1V7SrGtx=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "",
      "date": "2024-08-01T17:51:17.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team appreciates your positive rating, Deonte! Don't hesitate to stop by the office if there's anything else we can do to assist you with your storage needs.  ",
      "replyDate": "2025-07-10T00:46:50.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "f5d01edc-9487-4536-85b5-5b0cf25ff831",
      "author": "james simmons",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLx4lVwBtgEwUM0NLwXBitbZRIcv4tsd5Fywxw_7ca8BmpOEg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Michael was extremely nice and courteous. He was quick to assist my needs. I didn't have many questions, but answered the ones I did promptly. Storage here is great.  Price, value, and customer service.",
      "date": "2024-08-01T17:09:59.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're utterly delighted to hear that Michael provided great customer service and that you are satisfied with our storage facilities. Thank you for sharing your experience, James Simmons.",
      "replyDate": "2025-07-10T00:46:50.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "a3c31070-df55-4196-9fdc-5bb89b1b5459",
      "author": "peak trucking",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL59EpU5OMQuQkcTONb3qZz74zEMX6Tp_ao07ajy8ai7EwRHg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Michael and Eli is the best",
      "date": "2024-08-01T16:05:56.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We greatly appreciate your positive feedback. Michael and Eli are indeed the best!",
      "replyDate": "2025-07-10T00:46:50.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "93f3f7e6-61c0-4984-960b-007a5e883714",
      "author": "Ahmad ALQadah",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKbG1if2heHnUJ3WNCmsZBcgPKNSh04MIvppJOMC1N_5C0o4A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-08-01T14:14:58.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the fantastic rating, Ahmad. We are glad we were able to meet all of your self-storage needs.",
      "replyDate": "2025-07-10T00:46:50.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "a27c1dfb-1cc7-4e32-9aad-c018d737ecc8",
      "author": "Donald Wright",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJzOOMOudiBJXaxXO67d6rkT3vbDy17PJb01_Ga9U39XEkOfA=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2024-08-01T13:46:15.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team appreciates your rating, Donald. Thank you for being a loyal Extra Space Storage customer! ",
      "replyDate": "2025-07-10T00:46:50.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "8c4c6205-bb57-4b60-a77a-19ee4937dfd0",
      "author": "Anuhea Lee",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUXYHnjiwqfjVyhwt31GFTzK_G1WJM6tlh_Uh5aXBk5TCnIoKw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-07-31T16:08:49.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Anuhea, thank you for your positive rating!  Please stop by our office or call us if you have any questions.",
      "replyDate": "2025-07-10T00:46:50.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "965d2f70-448e-485f-b621-82ecc5be659c",
      "author": "Michael. E Taylor",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUg16ojsvicf2blNVcFilmawhvZixlzSR-AyCcENsC5LWpXBi_uUg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-07-31T16:08:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is grateful for your rating, Michael.! Thank you for being a loyal Extra Space Storage customer! ",
      "replyDate": "2025-07-10T00:46:50.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "cdbf1ffc-51a5-4800-a55c-935193790f8d",
      "author": "Jordan Pierson",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKM-mbjcxLsqxWO5pzvEXbZlC6hkeZDOWwXlvsw4lWFxHVmxg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-07-30T21:57:37.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are thrilled you had a 5-star experience at Extra Space Storage, Jordan!  Please give us a call if you need further assistance with your storage needs.",
      "replyDate": "2025-07-10T00:46:50.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "6b67e054-7c0d-477f-ad4a-df3020aef833",
      "author": "David Miller",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKnbxA8ExHvGVDKdhsdfLEv_1-E5lArIL1UZsmoaoy7scX2_1I=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2024-07-30T14:15:56.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the 5-star rating David! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
      "replyDate": "2025-07-10T00:46:50.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "942356a8-79b8-4bde-b893-5fed86b45f3e",
      "author": "Zakerrah Bibbins",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIBxSeCaRxrztBA3VU-msMaimayw-kYP_pdVkdhSZwzMSWc=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-07-29T17:24:01.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team appreciates your rating, Zakerrah. We're glad we were able to assist you with your self-storage needs. ",
      "replyDate": "2025-07-10T00:46:50.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "1536747f-990a-49ab-ba04-9503a43a7148",
      "author": "Dallas Kinnaird",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLwmEHShHhFBbu4LUZRYCR3GsrnW1IQ6UzeBXcqJ7nh9Hv2OA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great customer service",
      "date": "2024-07-29T16:45:45.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're grateful for your positive feedback. Thank you for letting us know.",
      "replyDate": "2025-07-10T00:47:15.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "92023580-8a30-426f-a95c-335e095bc62e",
      "author": "Alejandro Fonseca",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXY1m9aGGSQ0rlDIso0Z22zLrPJJKAwkMp8iAh6CCtXZSxWCshQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-07-29T14:18:20.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Alejandro, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything! ",
      "replyDate": "2025-07-10T00:47:15.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "935e3e51-d740-47a1-9562-5c50e5aca942",
      "author": "Tammie Templeton",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLVnmXLk1mXCcddWtttuLTrvsXjqRnJBlX4vuHDHB0hYPCfT9Mq=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I was looking around pricing storage units. I reserved a unit at Extra Space Storage.  I spoke with Eli. He was very helpful and was able to find me a closer unit to the door. He went over and beyond customer service.  Thank you Eli for assistance.\n\nThanks\nTammie.",
      "date": "2024-07-28T20:49:55.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are ecstatic to hear about your positive experience at Extra Space Storage. Thank you immensely for sharing your feedback. We're particularly pleased to learn that Eli was able to assist you in finding a unit closer to the door and provided exceptional customer service. It's wonderful to know that our team members are going above and beyond to meet our customers' needs. Your satisfaction is our priority, and we appreciate you taking the time to recognize Eli's efforts. Thank you again for choosing Extra Space Storage, Tammie.",
      "replyDate": "2025-07-10T00:47:15.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "5da93d23-845f-415f-81db-78f5fae9f4a6",
      "author": "Margaret Bumgardner",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIQEXiycH1fapRsOYzDAypELqis165Kc279iymyA5XIxNr1Wg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-07-27T21:02:07.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the fantastic rating, Margaret. We are glad we were able to meet all of your self-storage needs.",
      "replyDate": "2025-07-10T00:47:15.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "8f2cc87b-cdf6-461d-8283-d598a119ffcc",
      "author": "Jared H",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKV-C40EmujOeOc6i5wxyY-fu-HR_A_XCzy4Y_AwuOMaiG8Lw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-07-27T13:40:11.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team appreciates your rating, Jared. Thank you for being a loyal Extra Space Storage customer! ",
      "replyDate": "2025-07-10T00:47:15.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "e043b4d9-dc6e-4489-a291-8a4689c80a98",
      "author": "B Strafford",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIuq_dawje-cMiWvrT1r2FbOAFXIoUpa81QK8NZOTrW9b-LNg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-07-26T16:44:04.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Wow, thank you for the 5-star rating B! We are grateful for customers like you. ",
      "replyDate": "2025-07-10T00:47:15.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "e3533da8-4892-464d-a7b9-e2f6cb9a1caf",
      "author": "Jadore Milan",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVbUopCBGuusdxk89T1GRID433pZdDEPsQv2GJ9Jvv9j0xh5iJJ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Michael was very helpful when I came into to make a payment. Great customer service & kind attitude.",
      "date": "2024-07-26T15:35:31.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are grateful for your kind words, Jadore Milan. Thank you for recognizing Michael's excellent customer service.",
      "replyDate": "2025-07-10T00:47:15.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "1647afb3-5631-4adf-84a4-0836c62160a7",
      "author": "Sweeper",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXVwvZ3M-gbpWh1IRRFjD-WYkHBjTL1hlCsaDKmI36SHW7GS5oblg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Clean, secure, never had a storage unit before, got this one for work and it gets the job done with no complaints",
      "date": "2024-07-26T13:46:14.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're elated to hear that our storage unit meets your needs. Thank you for the positive feedback!",
      "replyDate": "2025-07-10T00:47:15.000Z",
      "tags": [
        "cleanliness",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "b30eab64-0ae7-49f5-8dd9-2eb33ebc1c5b",
      "author": "Justin Williams",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJFu-JI52W2g2xqZl_NABmcT2VofcsJ0F03VoNBwUV4EgI5sA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-07-25T14:11:49.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Justin! Don't hesitate to reach out if you need anything!",
      "replyDate": "2025-07-10T00:47:15.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "5001ae21-00e4-48e1-95ef-859764112200",
      "author": "Karen",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKNQrR2dERrNU0pcjFweJOHGfcws8amhCrFDbMmMJOZIQkYOw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Michael was very helpful",
      "date": "2024-07-25T13:44:35.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your positive feedback, Karen. We're overjoyed to hear that Michael was very helpful.",
      "replyDate": "2025-07-10T00:47:15.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "11daac48-cda1-49b4-a450-855160258e4b",
      "author": "Raymond Jenkins",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVtzsYdOLEOTB1xVrvNuxQZq4QQTQkgeCisNjeKabYRHxeDE7lT=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Mike is great",
      "date": "2024-07-24T17:27:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're privileged to hear that Mike is great. Thank you for your feedback!",
      "replyDate": "2025-07-10T00:47:15.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "bf99538d-4485-4f45-9e54-55e1c9a59eb6",
      "author": "Monica Randall",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWUm85vM9Fm4KdE6K0m8kSbtVDB-vs7XsVEowWpqeCQGq2IZSYkDg=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Extra Storage has been a Saving Grace for me. We started out this move thinking we were going to need just ONE ☝🏽 10 x 20 storage unit. Well, we quickly filled that one up. The same day I called Eli, and at that STRESSFUL moment he simply said “No Worries!” What do you think you may need? I said, “Give me the biggest available.” Again, he said “No Worries.” He added the unit to my account any the process was flawless. The next I called back, and was able to get yet another unit. This has been one of the hardest moves I done in my life. The back story is our house sold after 5 day on the market and we thought it was going to 30-45 day process. Well, they wanted to close in 10 days. STRESSFUL to say the least, but by the Grace Of God and help of Eli, we are moved out and the rest is now history. Thank you so much Eli for your professionalism, kindness, and amazing customer service. We are very grateful you were always willing to help. I know it’s your job, but it was the EXTRA SAUCE for me. :-)",
      "date": "2024-07-24T14:56:00.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're ecstatic to hear that Extra Space Storage was a saving grace for you during your move. Thank you for taking the time to share your experience with us.",
      "replyDate": "2025-07-10T00:47:15.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "49b4eaba-0680-4c9f-9d41-709bdbe9b318",
      "author": "Cam Williams",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIea4BcVSrtWVljLSM49s5eaHfhPwHZHqr20ljdJhE8EzCBRA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Eli is an exceptional associate. We had problems but he was able to fix them immediately. Thank you Eli!",
      "date": "2024-07-22T16:01:43.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are honored to have Eli on our team. Thank you for your positive feedback, Cam!",
      "replyDate": "2025-07-10T00:47:15.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "80a2144b-e3c0-4d2a-bc6a-dd2b37c4821c",
      "author": "Paige Williams",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIPUhJS4G1fqeTmolJwbSUFT7PopoZklEV_840w712Ba7HoZw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Eli was very helpful and accommodating definitely recommend",
      "date": "2024-07-22T16:01:00.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you immensely for your kind words, Paige! We're absolutely thrilled to hear that Eli was helpful and accommodating.",
      "replyDate": "2025-07-10T00:47:15.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "72de968d-7160-4a62-ae3c-372d043db65c",
      "author": "Donovan Weston",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUVew2izYa00eJhv3GBRGvEDKbG8OwyKwqcxcA9Nse3Yr21FYRp=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Eli was so patient with the process. We had a ton of questions and he even beat the competitors pricing. Definitely glad I called",
      "date": "2024-07-20T19:33:45.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're ecstatic to hear that Eli was patient and beat the competitors pricing. Thank you for sharing your experience, Donovan!",
      "replyDate": "2025-07-10T00:47:15.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "4a4f6948-7654-470f-a92e-1d8fde055560",
      "author": "Cherita Ross",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUJQMvltghucl6KYJsyJiGrYwymRAIqgeqF1yn4LDO5z8p8jwr69Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "With so much transition going on right now in my life. it was awesome to have someone like Michael at the Sparkleberry location in Columbia SC to assist me with my storage needs.  Michael is extremely knowledgeable and was able to answer 98% of my questions before I even asked.  He was patient with all of my chaotic 'run-ons: and gave me top shelf customer service; making sure I knew exactly what to expect and how to proceed after our conversation!  The main thing I look for in my consumer transactions is great customer service and then of course a great price 😀; and Michael provided both; and proved to me that there are still great folks in the world; who honestly care about how they treat others!  Thank you Michael! You are appreciated!",
      "date": "2024-07-17T21:45:37.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for sharing your experience with Michael at our Sparkleberry location in Columbia SC. We deeply respect your kind words and are thrilled to hear about the top-notch customer service you received. We appreciate your feedback and look forward to serving you again in the future.",
      "replyDate": "2025-07-10T00:47:15.000Z",
      "tags": [
        "staff",
        "price",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "336d2a55-6513-47c7-aaae-cf5dd5c6cd6d",
      "author": "kaitlyn kirkland",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIYwPem8oO4H99srecgh8W3qsy4-TUN770renI9JD_W3zSIZw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-07-17T17:35:33.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Kaitlyn! We are so glad we could provide you with a 5-star experience.",
      "replyDate": "2025-07-10T00:47:15.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "33c362de-69ca-4566-99a7-5bb4c7cc9fc4",
      "author": "Gregory Redd",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKxfCWXnGd-_1Sxh1Wxp-acgjynUfqrWsqC4iHTyWoFm237sw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great help from Michael and Eli!",
      "date": "2024-07-17T13:37:22.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled to hear that Michael and Eli provided great help! Thank you for sharing your experience with us.",
      "replyDate": "2025-07-10T00:47:15.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "84a7561a-aa7b-4ea2-89b7-5ea842d3fa9f",
      "author": "vernisa thomas",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLewopdh9_NQ2o4tDPtvR1LqibGrCbtOy6PQ6Mhfs0EBT-Tmg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-07-16T20:07:29.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We appreciate your rating Vernisa! We work hard to keep our facility in tip-top shape for our customers. ",
      "replyDate": "2025-07-10T00:47:15.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "95705ff0-43be-422c-8759-b3351f2097ce",
      "author": "Mud Logger",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWX1F75rFc2ck-BKeC8eSyBYYda4xDYGSeYxYxMGQGuodRYMAY=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-07-16T19:46:24.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Mud, thank you for your 5-star rating! We're so glad you had a good experience with Extra Space Storage. ",
      "replyDate": "2025-07-10T00:47:15.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "04b54a19-54eb-4a0b-a47f-ae9094732611",
      "author": "Thomas Hartwig",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJKzbHzUKZIJpnV7xf3zK-C7MUNuWZdz3dl12asSmGHt8GynA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-07-16T16:56:01.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks, Thomas! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us at (803) 426-4084 if you ever need anything. ",
      "replyDate": "2025-07-10T00:47:29.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "7b87a28b-9be5-42d1-835e-073eebbaec53",
      "author": "Lisa Hamm",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXSp98nRZNFhP0UAhA2BrnPDN9c1zDPDEneOJQuknSV_Ujwb8cQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I rented my unit completely online, and everything went extremely smoothly. Eli was very helpful and courteous for my checkout. I also received updates to my monthly fees by mail, which I appreciated.",
      "date": "2024-07-16T16:03:58.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are absolutely thrilled to hear about your positive experience renting with us, Lisa. We strive to make the process as smooth as possible for our customers. Thank you for your wonderful feedback.",
      "replyDate": "2025-07-10T00:47:29.000Z",
      "tags": [
        "staff",
        "price",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "3266e51e-7e44-404f-987e-a76c31dfed27",
      "author": "Michael Felkel",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ-bKgPrlRpTgxaQrt56qkq6gTaTjz4gtxdaS5N_ia7RDDkmA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-07-16T13:46:01.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the great rating, Michael! We're happy we could meet your self-storage needs.",
      "replyDate": "2025-07-10T00:47:29.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "4bf30e14-6379-44b8-8c33-a42fbab56b82",
      "author": "Machael Peterson",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU2FjDvg_e-tYLJ-Mn3chOFVbxcXL7Tq2fYqw8Nh4ZuwDd0yQLA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great customer service!",
      "date": "2024-07-13T19:00:00.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Machael! We're committed to providing excellent customer service.\r<br>",
      "replyDate": "2025-07-10T00:47:29.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "aab10368-7cac-4ab7-8f5f-4feccfab7121",
      "author": "Sam Iam",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWQRCNMRDBPYrVQVM8gcI9SpDN1_AqbC1cgvX_jzFoKCUgWGECVtw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-07-13T18:17:42.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Wow, thank you for the great rating Samanthia! We are so happy you had a great experience with Extra Space Storage. ",
      "replyDate": "2025-07-10T00:47:29.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "e736fcfd-ff58-4d3d-90e1-5e178fe10c9b",
      "author": "Mignon Hall",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVLfKWboSxygFNcyvei9DU7iyY7CVgWR8GQGaH8adBsBRvnTD7C=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2024-07-13T16:55:08.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the fantastic rating, Mignon! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call at (803) 426-4084 if you ever need any help with your rental. ",
      "replyDate": "2025-07-10T00:47:29.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "3d197e27-b1ae-4b11-840d-98544f9f5b79",
      "author": "Keon Hall",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJMG-zX_-RNATD5QvbVtrlj6SJpLKEVqd1Xn6QUW-uOsMQBUw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-07-13T16:54:37.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Keon, we are so happy you had a 5-star experience with Extra Space Storage. Thank you for taking the time to leave us such a nice rating. ",
      "replyDate": "2025-07-10T00:47:29.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "26118ca1-d75e-4310-9e1b-83e2ca2118fa",
      "author": "Prodigy Media",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI55xCi4wQcQZ9nj9JF--ZjoQZB1ah8ekvtSTVf30d-apEO_w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-07-13T16:49:43.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Prodigy! Don't hesitate to reach out if you need anything! ",
      "replyDate": "2025-07-10T00:47:29.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "4cc1feac-d061-4882-9b0d-bd43dfdb7c28",
      "author": "Melvin Dean",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXN9G8d-emCXpZs2DJzwZ61ZjNNu9bII6O5fMM621-MOQBKM3WP=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-07-13T15:40:29.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks, Melvin! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us at (803) 426-4084 if you ever need anything. ",
      "replyDate": "2025-07-10T00:47:29.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "892dc39c-79d0-4d82-909b-e04bf2eca155",
      "author": "Khadeejah ktimazee@outlook.com",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWWUPTBq492u2HHY3xWViePGz-GUaxvadYGFajmxh60-z4mtXuB=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Michael and Eli was excellent in helping me with my rental needs!",
      "date": "2024-07-13T15:36:25.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your feedback is incredibly valuable. We're privileged to have Michael and Eli on our team to assist with your rental needs. Thank you for choosing Extra Space Storage.",
      "replyDate": "2025-07-10T00:47:29.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "f608ec9b-5994-46e1-b73d-e353c2d654ca",
      "author": "James Holmes",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUy2GViyagor5jxjehE2ehVcn02g4MRKjlzPWkoiTp3Asl3DL1J=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Michael is the best",
      "date": "2024-07-12T15:10:04.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We genuinely admire Michael's exceptional service. Thank you for choosing Extra Space Storage.",
      "replyDate": "2025-07-10T00:47:29.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "ae3d79af-e278-4a32-a6a4-9d83a9260927",
      "author": "Stephanie Hopkins",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLA_1b_7n6kk5OwPtger5QbFMHs_EXmnVwi9pE_rHiTKVHr=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Micheal is the greatest",
      "date": "2024-07-11T22:02:37.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your review! We're thrilled to hear that Micheal provided you with great service. If you ever need anything, don't hesitate to reach out to us at (803) 426-4084.",
      "replyDate": "2025-07-10T00:47:29.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "46d0bdee-061b-47b6-bd6c-16d109612153",
      "author": "Tyler Best",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJcQUiElSe6F_rsm2clLMv29ipMZBRSjeBRACCRcO1fikzFwg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-07-11T16:17:02.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Tyler! Please let us know if there's anything else we can do to assist you with your storage needs. ",
      "replyDate": "2025-07-10T00:47:29.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "a8ddc164-1762-4ea9-900f-dd10233d6c6b",
      "author": "ROB IS DEAD NOW",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVYJXxpxg_DAplVzI7zo2vxg0c1_DnI0e8XaOylThaeUMKQsn0=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-07-11T14:56:46.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're happy you had a great experience, Rob! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
      "replyDate": "2025-07-10T00:47:29.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "7ee7e4b8-3979-4195-a4ec-e785e8df88a6",
      "author": "Jo Jo",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJeGtD7NVsTp1_Oe8UWbt3AJH-sn464N9Y82UpHBoXFqGMMNw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-07-11T14:15:10.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Jo. We're glad we were able to assist you with your storage needs. ",
      "replyDate": "2025-07-10T00:47:29.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "d54396b2-498c-4512-81db-948d5b6c01b6",
      "author": "Willie Chiles",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXDQc8eENJKoOxvi7MEcqAOu5L1wG3XC6gJB6lTnoxb06SO-L2V=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Nice place. Climate control is great.\nThank you Michael.",
      "date": "2024-07-11T14:15:06.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you Willie for your positive feedback on our climate control. We appreciate your business.",
      "replyDate": "2025-07-10T00:47:29.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "51bbaa15-ac1d-4ec3-9861-040de7e9bf40",
      "author": "Leonard Nwoko",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVHz-UMyoBF8eQNq7X5KWJHToxE5YYQYYblRYMTx50Wrd28Kno=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-07-09T18:56:03.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Leonard! We're so glad we were able to meet your storage needs. ",
      "replyDate": "2024-07-10T00:47:29.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "8b9cf895-3719-4c05-a1bc-6674a93e1f30",
      "author": "Chester Fleming",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJUc3fFFHUrY8-L2FqzwLURp3S3HW3z1GXkixYw3g7n2JhQCg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-07-09T18:25:42.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Chester, thank you for your positive rating!  Please stop by our office or call us at (803) 426-4084 if you have any questions.",
      "replyDate": "2024-07-10T00:47:29.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "ff49d14c-b78e-4c50-84c2-1748438f0198",
      "author": "Marcus Seawright",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK1tyePvtE37RO_0MEIpMYekZr-X_YS7snTFYmZaNjS5tdBVQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-07-09T18:13:36.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is grateful for your rating, Marcus! Thank you for being a loyal Extra Space Storage customer! ",
      "replyDate": "2024-07-10T00:47:29.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "25023059-c4ee-4295-be0a-f4aa5e6958da",
      "author": "H3LLBOY THEBEST",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVglSk63OVin-OfQvhuv11tEHSWhMINBhS7TmZkbhLtiqoZQgCZ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Michael was very helpful!",
      "date": "2024-07-09T15:41:40.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive experience with Michael is greatly appreciated. Thank you for choosing Extra Space Storage.",
      "replyDate": "2024-07-10T00:47:29.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "b05708d7-36dd-48e3-a89b-206640a12af6",
      "author": "Lanyzha Hayes",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKs4oNThibo6MhjJjEoTWSSLbSbSqkeDrkb9EaM5HxDzWcy=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-07-05T21:05:01.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the 5-star rating Lanyzha! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
      "replyDate": "2024-07-10T00:47:41.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b18db172-9603-4af2-9cac-f1455181ef77",
      "author": "Roosevelt Nesmith",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLQGhG7LX-fCnImnSx95oMJMaBtu-RG-rZZEbNhHWh1q8qinA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-07-05T14:29:24.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team appreciates your rating, Roosevelt. We're glad we were able to assist you with your self-storage needs. ",
      "replyDate": "2024-07-10T00:47:41.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "ee9d7e18-f5cc-4c28-acdb-70e49c643041",
      "author": "Tyler N",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWiIIj2eDEeGqMb3n7eMyPN5Sj1AHWnxQOs2-eVwLyqT2AdpDVACA=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "We are business owners ourselves and can spot talent when we see it. Michael was amazing and very helpful with everything and a pleasure to do business with.",
      "date": "2024-07-03T21:52:42.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive feedback is greatly appreciated, Tyler. We're glad to hear that Michael was able to assist you so well. Thank you for choosing Extra Space Storage.",
      "replyDate": "2024-07-10T00:47:41.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "9ac98536-bd8d-4bf1-a441-709c0f067892",
      "author": "Pamela Forgang",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL3-99uEG8uJzBSgzPjDKBxAv88hFO6R8n_K9Jb7JXIoWkcaA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Michael was very helpful.  Made my move less stressful.",
      "date": "2024-07-03T19:35:20.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We greatly appreciate your positive feedback, Pamela. Thank you for choosing Extra Space Storage.",
      "replyDate": "2024-07-10T00:47:41.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "4a291a9f-2c5b-4055-86c6-9062d5fe7fb7",
      "author": "VagabondMike",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVpatD-tZzFjPOqsGgiY-bCSwbG_f85IMOqk2olhu2kbvufb9E=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Mike was extremely helpful in assisting me with all of my needs.  The facility is clean and secure.  There is clearly video surveillance of the property as well.",
      "date": "2024-07-03T17:59:25.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for sharing your positive experience with us. We're glad to hear that Mike was able to assist you and that you found our facility clean and secure. We strive to provide the best service possible.",
      "replyDate": "2024-07-10T00:47:41.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "7aa006db-dcc6-4308-849a-f3a831693172",
      "author": "Lawerence kerr",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJitdk_PVupfJTm-EKzop3ivcwUt2VCGdl8BONajROfZ8XCfg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Michael and Eli were a blessing to me and my family! Thank you so much!",
      "date": "2024-07-02T20:29:02.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are privileged to have been able to assist you and your family. Thank you for choosing Extra Space Storage.",
      "replyDate": "2024-07-10T00:47:41.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "f35148cf-8f68-4613-aab3-be3f6de66dba",
      "author": "Anita McCarthy",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXiIfDefElQ3WN-yrTN4BafZ1sI5hs7GiRjQ2KaXRpY7uIoqIND=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-07-02T19:26:59.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Anita, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything! ",
      "replyDate": "2024-07-10T00:47:41.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "e1d3301f-d811-4c11-a826-66bc5e6c3b96",
      "author": "Calvin Cole",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVp0i7PSDjohelamrf6SrbzkcXy6WEiqqglHtSOnFTHcLVnMpntiQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "It was so easy dealing with Eli and Michael always will be a customer here!",
      "date": "2024-07-02T17:44:41.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're absolutely thrilled to hear that you had a great experience with Eli and Michael! Thank you for choosing Extra Space Storage.",
      "replyDate": "2024-07-10T00:47:41.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "a7ba43c6-946f-4ad5-8375-6c0b1c3fb87e",
      "author": "Andre Buchanan",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLj2omFGrb3n629xH2amC3ovuv_ReZGtnY4GNfKcjTzPP7GHg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Helpful customer service.\nGreat thanks to Eli whom went over my account to make sure that my information was up to date.\nAlso,\nThe storage units are safe and secure.",
      "date": "2024-07-02T14:17:08.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you immensely for your kind words, Andre. We are utterly delighted to hear that you had a positive experience with our customer service and that you feel your storage unit is safe and secure. We appreciate your feedback and look forward to serving you again in the future.",
      "replyDate": "2024-07-10T00:47:41.000Z",
      "tags": [
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "ef4134af-dbcf-4f67-83db-7bac3812b0d8",
      "author": "Tracy Brown",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWG21CCzCtYllZcWTo6jrAX5QEkIrAfNsl3j5wtGSzJ3-zO7O4=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Michael delayed leaving just to help me set up my new payment arrangement.  He is awesome!",
      "date": "2024-07-01T22:12:50.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We sincerely value your feedback and are glad to hear that Michael was able to assist you with setting up your new payment arrangement. Thank you for choosing Extra Space Storage.",
      "replyDate": "2024-07-10T00:47:41.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "06d6f6e4-2c50-4d02-9c6e-3c461b452151",
      "author": "Tianka Jordan",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLObqZs2MrlhcEdhGXib4578nSe3q0PYoWMP6OwNDlXxjEbHw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-07-01T18:58:10.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Tianka! Don't hesitate to reach out if you need anything! ",
      "replyDate": "2024-07-10T00:47:41.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "99048e35-a71e-4c43-b66b-89134464991b",
      "author": "raymond harts",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKkhxFQxmrzDz9jbrd3MjmcZSSs5zt8Vu4xZZKc9-8b3ZkjmQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-07-01T16:33:06.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Raymond! Don't hesitate to reach out if you need anything! ",
      "replyDate": "2024-07-10T00:47:41.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "5c583bb9-05cf-4954-aa17-f5756edd1d94",
      "author": "Goderic Steel",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKutrDCjzNNVBRlbPEmNiz8fHzq8YpzCAxOJpxG-ZegUjFPeA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Michael and Eli were an absolute pleasure! Very quick informative. Took care of our needs!",
      "date": "2024-07-01T15:28:23.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive experience is our top priority. Thank you for choosing Extra Space Storage.",
      "replyDate": "2024-07-10T00:47:41.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "cacfbb12-581d-4977-99ee-d47282e5e5bb",
      "author": "Bob Miller",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJpYVZQuv5uSuW8s3aEdwGgJuLUi_jI6HxrMLVTTCuHJLR02A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Michael and Eli were incredibly helpful with the process and reduced the stress of a major move. Highly recommend Extra Space Storage.",
      "date": "2024-07-01T15:09:41.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive feedback is incredibly valuable. We're glad Michael and Eli were able to help reduce the stress of your move. Thank you for recommending Extra Space Storage.",
      "replyDate": "2024-07-10T00:47:41.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "119c6ba0-0133-40c7-9d74-49bd0a3e13ac",
      "author": "Virginia",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKomrL9xDPdu9w4J92Lt1JePyQhpd5L21PkaT2N5va8RSc-OA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-06-29T20:32:42.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the fantastic rating, Virginia. We are glad we were able to meet all of your self-storage needs.",
      "replyDate": "2024-07-10T00:47:41.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "45692c24-5d97-4fec-ab28-39e5a4d35be1",
      "author": "Catherine Min",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ_zk3SWRzPIv_J6JmSgHRbqWPqNc8TITEJYiwuBgT963VO1Q=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Michael was awesome - extremely helpful and prompt. Thanks for making moving much more manageable!!!",
      "date": "2024-06-29T19:36:49.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We greatly appreciate your positive feedback, Catherine! We're glad Michael was able to assist you with your moving needs. Thank you for choosing Extra Space Storage.",
      "replyDate": "2024-07-10T00:47:41.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "a8147d72-a61d-4ffc-8704-6a0400749343",
      "author": "Harvey Samuel",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVL0iEhvKXSPSRFos9f0qYJY_f1n_1XyNjbVlfGvzZtrTZJlb93=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-06-29T15:27:54.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team appreciates your rating, Harvey. Thank you for being a loyal Extra Space Storage customer! ",
      "replyDate": "2024-07-10T00:47:41.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b98d146d-7b38-4df0-a1d5-fe0d22d58d55",
      "author": "Pryce Family",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK4JPYdUXWXNj6KhOmUwP3_YSiY-K52uCQzPvi9Ckg_RYvtmQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Michael was a tremendous help to our family. He took the best care of us. Grateful. Hands down the best.",
      "date": "2024-06-29T14:16:30.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your review is appreciated. Michael is dedicated to providing exceptional service to all our customers. Thank you for choosing Extra Space Storage.",
      "replyDate": "2024-07-10T00:47:41.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "9627f7a5-16f4-4443-b7fc-a9c58d1e096e",
      "author": "Will Stew",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJQzwBVi48ZzARwqTxUNhCQls7dtt-PMeE7MOIeuYFpQccfKg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-06-29T13:11:51.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Wow, thank you for the 5-star rating Will! We are grateful for customers like you. ",
      "replyDate": "2024-07-10T00:47:41.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "d9eb6e2f-58e9-4e5b-8659-faf779bec971",
      "author": "Greg Starks",
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      "rating": 5,
      "text": "Michael Hughes was excellent!",
      "date": "2024-06-28T19:52:43.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are excited to hear that Michael Hughes was excellent! Thank you for sharing your positive experience with us.",
      "replyDate": "2024-07-10T00:47:41.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "84abb91f-5b49-462e-9abb-4b6c144dfc2d",
      "author": "Natallie Robinson",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJmKOFSgemlknmiZQK7YUvsvytUqehe3WuxvZshvGNFA4SlgQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The check-in process was simple.",
      "date": "2024-06-28T17:54:59.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We greatly appreciate your feedback and are glad to hear that the check-in process was simple. Thank you for choosing Extra Space Storage.",
      "replyDate": "2024-07-10T00:48:46.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "9d23756e-c79e-4010-be8e-6123f867f244",
      "author": "Tormora Carson",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUqrH4bAl0NQHq57I5QoEJVgrQIDL9TzZEfdvcBVneW6n_Djefn=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great customer service Michael and Eli was awesome. Would recommend!!!",
      "date": "2024-06-28T17:18:35.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for taking the time to share your positive experience with Michael and Eli at (803) 426-4084. We appreciate your recommendation!",
      "replyDate": "2024-07-10T00:48:46.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "3794ac96-fc33-4278-a6eb-d057704ea1a2",
      "author": "John Moore",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKYmdoNQbOHUHMCsbIaKm0iR_t0E4Uma9xX8aL3ZcKnlIRG=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Eli was professional and knowledgeable.",
      "date": "2024-06-27T20:54:13.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are honored to hear that Eli provided professional and knowledgeable service. Thank you for sharing your experience with us.",
      "replyDate": "2024-07-10T00:48:46.000Z",
      "tags": [
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      ],
      "sentiment": "positive"
    },
    {
      "id": "501a35ce-3eda-4063-8d66-5e0943c7281b",
      "author": "Malek A",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKypRxTF6dXODFhOjI_bGt0edrsLX99329fjhcyW2DihXKyhAU=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2024-06-25T21:00:36.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi, Malek. Thank you for leaving us a rating! Your feedback means a lot to us! ",
      "replyDate": "2024-07-10T00:48:46.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "ef25bc7b-1b20-4046-9b74-a2bda5e23b0c",
      "author": "Rodrekas Small",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI0ozyHZZUwck1tDKxqaFgzhfZ_qZgXb4VS5sX1b8E98GYB8A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great experience with Mike he is the best",
      "date": "2024-06-25T17:53:02.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're pleased to hear that you had a great experience with Mike! Thank you for choosing Extra Space Storage.",
      "replyDate": "2024-07-10T00:48:46.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "a0c90e73-4076-4f98-beca-9b378cb92c88",
      "author": "Angelica Yezzi",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL53ERiD23UYMf9UJvwARI5bmesR_TgCAuUgppEmRm-nRqKJf8=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-06-25T16:53:07.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the 5-star rating Angelica! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
      "replyDate": "2024-07-10T00:48:46.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b6e49167-377e-491c-86e9-9c4f8cc7e67c",
      "author": "Kaitlyn Hudson",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ-UwhX6vTzng6b-mMff1-vDHbn1-2doTJwM-EA9IMX7NI5=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Michael is great. Very helpful!",
      "date": "2024-06-25T14:03:38.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're glad to hear that Michael was very helpful! Thank you for your positive feedback.",
      "replyDate": "2024-07-10T00:48:46.000Z",
      "tags": [
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      ],
      "sentiment": "positive"
    },
    {
      "id": "fa45ea90-91de-48da-a66b-2c69fa5e176b",
      "author": "Joe Laumer",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ-PxCoTOMb540HN8pYqQP6Uy2BkZUKq5izN4spELpsaEZHWg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-06-24T14:38:30.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Joe! Don't hesitate to reach out if you need anything! ",
      "replyDate": "2024-07-10T00:48:46.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "54446b7a-7dc7-4f02-998a-8e29afac8c46",
      "author": "Lamont Robinson",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJxSESgf266QTVm_zsglK3cCNTI3N4pzMNtTIqPRNxWFwODnw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-06-24T14:22:45.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are thrilled you had a 5-star experience at Extra Space Storage, Lamont!  Please give us a call at (803) 426-4084 if you need further assistance with your storage needs.",
      "replyDate": "2024-07-10T00:48:46.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "104ca1aa-2cb3-49ac-b4fd-5a2f8498f0d8",
      "author": "DSCB MOE",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWa3kpNIelCjgDAJ7Uy144K5x4M_QeqVOFaKlmORDLghQvyjCE=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Michael was quick to assist this morning!",
      "date": "2024-06-24T13:34:37.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are utterly delighted to hear that Michael was quick to assist you this morning! Thank you for choosing Extra Space Storage.",
      "replyDate": "2024-07-10T00:48:46.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "33a6b5ee-dfbf-4623-ba55-eb22f6633ae5",
      "author": "donald Patrick",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJJqqiuBBmgoWpxXbgc1EwIBmLI3SVZzcGjLmQeY23kAy1EUw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-06-22T21:50:36.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're delighted to hear you had a positive experience with us. Thank you for choosing Extra Space Storage.",
      "replyDate": "2024-07-10T00:48:46.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "2f797a27-1654-47dc-ab2f-b58851b438fe",
      "author": "Tama Never_Again Smith",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVlCeiCPvS_XJ2_vSt_LuWEMIks0ZVC4scRp3DJkoy57kMH7H7DjA=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2024-06-22T17:55:17.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team appreciates your rating, Tama. Thank you for being a loyal Extra Space Storage customer! ",
      "replyDate": "2024-07-10T00:48:46.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "3691720d-a6c2-4a43-8d11-3259a552d3e0",
      "author": "Rigel Kingsley",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUZY2y36zy1d0LWvQfU7AVjRv9hpTtf8d9e17RNliqjIciYCbA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-06-22T16:55:47.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Wow, thank you for the 5-star rating Rigel! We are grateful for customers like you. ",
      "replyDate": "2024-07-10T00:48:46.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "afb45ee7-26f2-4341-b6f4-23599d9d8f0c",
      "author": "Moe Morana",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLgn7_ZhJCOAncqKo1_e54MUif3DQqvaTwRNDpwGr_7FvD9yQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Hi I spoke with Micheal yesterday and finally met him Today! My experience was awesome very kind and helpful. Even more professional!!",
      "date": "2024-06-22T14:53:38.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're ecstatic to hear about your positive experience with Michael! Thank you for your review.",
      "replyDate": "2024-07-10T00:48:46.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "99788992-596f-4a4e-ac24-b7027752de4d",
      "author": "Hannah Lewis",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK6ayBl_GYzpgpC1BlNa6yXERt4qi3foIAYbvZCZwmr6F5_Ww=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very patient",
      "date": "2024-06-21T22:15:26.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive experience is important to us. Thank you for your feedback.",
      "replyDate": "2024-07-10T00:48:46.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "f0ef8f4c-7d81-4ec3-b28a-b68535b4a7f4",
      "author": "Matt Y",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVzarMRU6j5ZUiZDzRpkXxtnIkX82aMBfsIUhn2pOzl5Ud95GPY=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-06-20T18:12:52.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Matt! Don't hesitate to reach out if you need anything!",
      "replyDate": "2024-07-10T00:48:46.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "08f627ba-1a76-4760-a4cd-43e0159bb894",
      "author": "Anastasia Chavis",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWUNpdsA-TK4Bsu1VBGDDSxkbY-n5yJVnEsj13pShmdcyjsSaTSzw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kind and understanding",
      "date": "2024-06-18T15:30:33.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive feedback is greatly appreciated. Thank you for choosing Extra Space Storage.",
      "replyDate": "2024-07-10T00:48:46.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "f8e53342-3a9c-482e-9742-82c981ba6cad",
      "author": "Mario Castillo",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWdIYwNp4ws6JFAy7YTUerJQHnfaC6BrcV9cA4m_4_S2NhAwBRU=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-06-18T14:54:15.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks! We're so appreciative of your excellent rating, Mario! Don't hesitate to reach out to us at (803) 426-4084 if you ever need any assistance. ",
      "replyDate": "2024-07-10T00:48:46.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "d59fc4a6-06e8-484f-8519-0bba301a98a7",
      "author": "Gregory Jackson",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJD6wCkmmJ6JRKxLEfmDquTGFXemmLVLGj1s08BOL9m6J8EwQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-06-14T14:19:23.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks, Gregory! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us at (803) 426-4084 if you ever need anything. ",
      "replyDate": "2024-07-10T00:48:46.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "735b49a6-cae2-42f6-82e9-e64c746f0c5d",
      "author": "Anne Vandersteenhoven",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIAEf279nwodKIYLDfj4brFqweX3OKBdW_EQWysZ4afiofx7A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-06-12T18:24:37.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Anne, thank you for your 5-star rating! We're so glad you had a good experience with Extra Space Storage. ",
      "replyDate": "2024-07-10T00:48:46.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "3b501a13-5d0e-47df-b65f-ae2610fc75ad",
      "author": "Jamael Ham",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLgRB70Iz30Y-MGSn-tnKha7F-qJqh_EKWlqppRlKRAscwfDg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-06-12T15:40:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We appreciate your rating Jamael! We work hard to keep our facility in tip-top shape for our customers. ",
      "replyDate": "2024-07-10T00:49:05.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "cedbd564-3fe1-461c-957c-c562c1a91190",
      "author": "Lonnie Walker",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKzvEqxb16oziZgApjx77qHL-ofKYFpLhHoFVVtUGC1alqhyA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Come see Michael and Eli! Best services around!",
      "date": "2024-06-11T20:06:02.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you immensely for your review! We're glad to hear that Michael and Eli provided you with the best services around. If you ever need anything, don't hesitate to reach out to us at (803) 426-4084.",
      "replyDate": "2024-07-10T00:49:05.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "1a4028e8-3327-4d29-b4e7-ed6d043d69a2",
      "author": "wanda alexander",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIj7JPqk2WwIfPh4mcu1HrWI3IbjaEhinJ1HOSi0e7aEiMXAA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-06-11T19:44:01.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the great rating, Wanda! We're happy we could meet your self-storage needs.",
      "replyDate": "2024-07-10T00:49:05.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "6a977328-2d52-4023-9cce-781341f677ad",
      "author": "Tensie's Crochet",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI9Pglb_5ax3cMoQFEvJ0-RDu7TF1EeAZIPcDm_SX2yJpIOhA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Michael was quick to hellp us out. Great customer service!!!",
      "date": "2024-06-11T14:56:35.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your wonderful feedback! We are glad Michael was able to assist you quickly and provide great customer service.",
      "replyDate": "2024-07-10T00:49:05.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "4900814e-8e57-4d64-92e4-7915c3b30f7f",
      "author": "scott outen",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJsQAjAhQSAW20xa8a83STMhaEFHFDEikNmXb12seZHDafOiQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Michael was very helpful with getting access to my unit and he was courteous respectful very nice",
      "date": "2024-06-11T14:54:19.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We greatly appreciate your feedback and are thrilled to hear that Michael was able to assist you with accessing your unit. Thank you for choosing Extra Space Storage.",
      "replyDate": "2024-07-10T00:49:05.000Z",
      "tags": [
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "abe9e628-190a-461f-8fb0-95aaa8afc499",
      "author": "Lisa Rogers",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL0mNmDJ1_hVYuaMMzcnaCvwCHflzR0H--Dq8Qf8MosJkSOEA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Awesome working with Michael and Andrew!",
      "date": "2024-06-10T15:56:26.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your wonderful feedback! We're glad to hear you had an awesome experience working with Michael and Andrew.",
      "replyDate": "2024-07-10T00:49:05.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "271dced0-3a45-470b-94b5-86d6aceebc47",
      "author": "Brad Wills",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWxVl11bQ6hMTU885740DUNN6YOR1Weri6dllxnDxcQMJgFZkj5=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-06-10T13:30:14.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Brad! If you need any assistance the future feel free to stop by or call us at (803) 426-4084. ",
      "replyDate": "2024-07-10T00:49:05.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "fe36572e-7fed-4285-8af2-27f9c472e270",
      "author": "Regina Epps",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXU8Zmx2n5NHH5HryL1x527e6BJXtcWzuIy17V6gnJ3_klWBz_2SA=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Eli has been a pleasure to work with. He provided us with the best deals for the area.",
      "date": "2024-06-08T20:41:24.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Regina, thank you for your review. We're glad Eli has been a pleasure to work with and provided you with the best deals for the area. Feel free to stop by the office if you need anything! <br>",
      "replyDate": "2023-07-10T00:49:05.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "dcc77544-c67e-4360-a04b-6bf012c57823",
      "author": "B. H.",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLf9Rcxti31qhRE2-_OrGLmOE3h97orA9XtnUN48CEcDAOklg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-06-08T18:18:41.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "B., we are so happy you had a 5-star experience with Extra Space Storage. Thank you for taking the time to leave us such a nice rating. ",
      "replyDate": "2024-07-10T00:49:05.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "9a57c11e-2a43-4354-b22a-56fe7df921ef",
      "author": "Annie Golden",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVWq538jnZWFZ1GqCXtvjXOVRpqxqux7BHME7F26Vbr58quLiA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "It was so nice speaking to Michael today great communication and very professional. I must say everyone that I have came into contact with either over the phone or in person everyone gives you great customer service and professionalism is on point. I am glad I have storage with the company . They all are amazing😊",
      "date": "2024-06-07T19:45:28.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your kind words, Annie! We are absolutely thrilled to hear about your positive experience with our team. We strive to provide excellent customer service and professionalism at all times. Thank you for choosing Extra Space Storage!",
      "replyDate": "2024-07-10T00:49:05.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "6977a054-3659-4209-b181-ace650b85c12",
      "author": "David",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJFH80X_mJ4BL2XGJuit6X-Igzkh1On80irx4S59_37_QX9yg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-06-07T19:09:43.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is grateful for your rating, David! Call us at (803) 426-4084 if you have any questions or need assistance with your rental. ",
      "replyDate": "2024-07-10T00:49:05.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "55b21e81-6b0b-4fb9-9d4a-4b2eb9737831",
      "author": "Anthony",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKTKLy7ZXg28_170hUmO3M3H5KzooH3AE6gfbm3a7XAOkuujg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Absolutely great place for storing. Michael is the go to man!",
      "date": "2024-06-07T16:11:50.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are absolutely thrilled to hear that Michael provided great service for your storage needs. Thank you for choosing Extra Space Storage.",
      "replyDate": "2024-07-10T00:49:05.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "5c7e1c59-7215-4ab3-be1b-73f5cb7d7fb0",
      "author": "Corey Furtick",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK6QxG4p985-kLl0OUfWG2RvcgunRsqBHa-ZTKBtC2ceQo0gg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Michael and Eli were quick to assist. Made move in process so easy.",
      "date": "2024-06-07T16:09:56.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled to hear that Michael and Eli were able to assist you quickly and make the move-in process easy. Thank you for choosing Extra Space Storage.",
      "replyDate": "2024-07-10T00:49:05.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "9c2ac107-a182-4450-9ae6-b3c16229b65b",
      "author": "Ray Carr",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocII2UI8BDOD_7qSWiPDBB3zIqK6zhRT6kciYfNF0rmy8s7ZXg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Michael was perfect in customer service",
      "date": "2024-06-07T16:06:40.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your feedback is incredibly valuable. We are thrilled to hear that Michael provided perfect customer service. Thank you for choosing Extra Space Storage.",
      "replyDate": "2024-07-10T00:49:05.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "f4c7653c-c9fe-4bf0-b74a-f344ca6b093a",
      "author": "Akeem clark",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ_GRSzMk_npwNma0NUSTgWArMFu_KfarzgKETsa6QhD0_fEg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-06-06T17:15:53.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the fantastic rating, Akeem! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call at (803) 426-4084 if you ever need any help with your rental. ",
      "replyDate": "2024-07-10T00:49:05.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "05991acf-7fd7-4d69-8f5f-867715363bbf",
      "author": "jared keitt",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKop4-DGa3KqIYQpv3coyOvh84Vgv4-KpvWBTxqEvDqAeuN7A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-06-06T16:00:08.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Jared! We are so glad we could provide you with a 5-star experience.",
      "replyDate": "2024-07-10T00:49:05.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "71f5f60e-87aa-4203-a350-b122a2df2a2e",
      "author": "Erik Justis",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJzAYtmAIfNmcGGLOIPdueqeouoWanuju6nkwjEvtY-HUTIIg=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Great place with great customer service. Michael was on point and helped with everything possible",
      "date": "2024-06-05T19:20:41.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're ecstatic to hear that Michael provided great customer service. Thank you for choosing Extra Space Storage.",
      "replyDate": "2024-07-10T00:49:05.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "58fcae7d-ac65-44b9-9bad-83870c8369dd",
      "author": "Jenifer Frank",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUkbq9dKrti6OiGBQL8rdHEUFsGyGtvPTwLvpNLYLSVABiTAb1Xsg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Michael at the sparkleberry location had been great!  Even stayed late to get me squared away when I needed help ladt minute at closing time!",
      "date": "2024-06-04T21:58:38.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for taking the time to share your positive experience with Michael at our Sparkleberry location. We're overjoyed to hear that he was able to assist you, even staying late to help you out. We appreciate your feedback and look forward to serving you again in the future.",
      "replyDate": "2024-07-10T00:49:05.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "ba7c578d-0348-4d32-92c1-bb342f2a5f1c",
      "author": "Phillip Braham",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI7Lb7n8uXtP1441yzGcHFdzu9G5Z_oVvK1C_Pcak-hpm-vmw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Micheal was very pleasant and helpful.",
      "date": "2024-06-04T17:26:50.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your wonderful feedback! We're glad to hear that Micheal was able to assist you. If you have any further questions or concerns, please don't hesitate to reach out to us at (803) 426-4084.",
      "replyDate": "2024-07-10T00:49:05.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "fdffe1e8-1860-4654-9b05-ceece3aa5f85",
      "author": "Lynn Cassidy",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUj6yOf-Ov8_7YkemQKwwMy0VlQHiWEDtm2ASnNApHo6OzD7X_N=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-06-03T15:12:58.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks, Lynn! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us at (803) 426-4084 if you ever need anything. ",
      "replyDate": "2024-07-10T00:49:05.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "23b6f4e4-1414-460f-b0b9-0f0a93882ffc",
      "author": "Oceann Maddox",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL5Rd0HbPM7cGQvt-L3ODHkFtxtY1lWi_71RyixLJGZ-gAIeQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Eli was great. Got me in and out very quickly and professionally. Gave me knowledge about the building and understanding in all aspects. Thank you Eli",
      "date": "2024-06-01T20:01:07.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are overjoyed to hear about your positive experience with Eli at our facility. Thank you for sharing your feedback!",
      "replyDate": "2024-07-10T00:49:12.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d14e6adc-e171-40df-ac7c-41c19315f433",
      "author": "Cust One",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLSiwz-Nwh1R2T96WsHiLRoHJz3Ibz75lpIJXmIAzMWZGU4gQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Eli got me a great unit quick",
      "date": "2024-05-30T18:35:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're overjoyed to hear that Eli was able to assist you quickly with a great unit. Thank you for choosing Extra Space Storage!",
      "replyDate": "2024-07-10T00:49:12.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "42a50f89-4a3e-4d82-aa00-5c6c1eb0d534",
      "author": "Steven Hostos",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKnjEmqfZNeYUD6Pu6wSUaU_WDh0sdYLFoUqocJG_Iecz1WOA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Excellent!!!",
      "date": "2024-05-30T18:14:07.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're happy to hear that you had an excellent experience with us! Thank you for choosing Extra Space Storage.",
      "replyDate": "2024-07-10T00:49:12.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "abddbb73-7ede-4ff6-baf7-3dc0e492e2cd",
      "author": "Gabe Wood",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXvtG3T5JJqfzfSFJa19jkMvfmXnw2pKtpdgqQ5pOrgGQSf-TavEw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Michael had very good customer service when we came to check out out the units. Couldn’t get one today but will be back later.",
      "date": "2024-05-30T13:41:18.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for sharing your experience with us, Gabe. We're glad to hear that Michael provided you with excellent customer service. We look forward to assisting you when you return. If you have any questions in the meantime, feel free to contact us at (803) 426-4084.",
      "replyDate": "2024-07-10T00:49:12.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "9860450a-4cdc-4f66-bf75-89a2e86ec585",
      "author": "Darnell Stokes",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocImT76Xi7HYk7_QnGXdvfD6kOWbUH0Z6h3Zx4Au1vs4z3_BcFQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Michael is amazing at helping with service! Eli was there to assist as well!",
      "date": "2024-05-29T21:30:25.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're ecstatic to hear that Michael and Eli provided amazing service! Thank you for choosing Extra Space Storage.",
      "replyDate": "2024-07-10T00:49:12.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "381c386e-ffdc-46e4-9b84-475777051bf8",
      "author": "Guy Fetch",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLIIOs-2TSL6RgfwJ5lZWMGwP2GzCDPwgxopfEdHSRu1kRECA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Michael and Eli were amazing help. They were very helpful especially with our storage needs.",
      "date": "2024-05-29T20:53:24.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for sharing your positive experience with Michael and Eli. We deeply respect your feedback and are glad they were able to assist with your storage needs.",
      "replyDate": "2024-07-10T00:49:12.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "57feb202-89fe-4e10-875e-788ecd7d39f1",
      "author": "J McKnight",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ2vvl0HfRceezKZSDeOXT-8Q5WtiKdwO-guKwu7vKSKpr-8Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Thank you to Michael and Eli so much for helping me get a unit here. The process was very easy and they were very welcoming and friendly. Highly recommend this place, thank you so much!",
      "date": "2024-05-29T19:22:50.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive experience is greatly appreciated. Thank you for choosing Extra Space Storage.",
      "replyDate": "2024-07-10T00:49:12.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "b0547f49-ca09-4d88-bb4a-53ee8bfe06a6",
      "author": "Darrin Skinner",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKOgsTcboJlwA9iwVM-AXDZslPc4bch7nJx5CZXaEpS_xaCBQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Excellent storage space, Eli is simply the best to work with.  Best facility I ever rented",
      "date": "2024-05-29T15:36:28.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the great feedback, Darrin! We are absolutely thrilled to hear that you had an excellent experience with our storage space and that Eli provided top-notch service. We appreciate your business and look forward to serving you again in the future.",
      "replyDate": "2024-07-10T00:49:12.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "1907e060-d410-41a5-ac1e-8b2b0ec9e7ab",
      "author": "Allen Coleman",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWF9aS9-epf3w_s18sunWSwJawqLEle88qZkUPOQ7k4Sq3rOEEN=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Best ever.",
      "date": "2024-05-29T15:27:06.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're excited to hear about your positive experience with us. Thank you for choosing Extra Space Storage.",
      "replyDate": "2024-07-10T00:49:12.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "0345316a-8b34-41f1-9594-75cb690717c6",
      "author": "Tiffany M",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVkwTue-6GsAzhmDg2WON_r2-wTLGMAmLBAmP1RnigD8XNJf9-G=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Michael was professional when making changes to my account over the phone.",
      "date": "2024-05-29T15:14:39.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your positive feedback, Tiffany. We're glad to hear that Michael provided professional service when making changes to your account.",
      "replyDate": "2024-07-10T00:49:12.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "5e8b7f97-eb05-4920-a69a-2a24c240902e",
      "author": "Cedric Sims",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJyFM26uCvpiE-69KscmH82jnRF8_szTczh20F7XFV8fDau0Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-05-28T20:07:00.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Cedric, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Eli! Please stop by the office or contact us at 888-storage if you have any questions! <br>",
      "replyDate": "2023-07-10T00:49:12.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "170dccaf-72dd-4ef8-b87c-c64332bec0ed",
      "author": "Mike A Liberatore",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ4v6FgjoOhpf6gW59wloffHUG4adWfkGGwY6fVmkg915QEwA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-05-28T19:41:14.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Mike! Please let us know if there's anything else we can do to assist you with your storage needs. ",
      "replyDate": "2024-07-10T00:49:12.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "6b668808-946c-4143-86e2-0fa78123e577",
      "author": "Gerald Alsbrook",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJiOYoEmERLcIbxKIGcZk_4wX5iji9txYSV95UDjNhvD_e9vA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Michael was fantastic in helping today!",
      "date": "2024-05-28T18:13:57.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're grateful for your feedback, Gerald. Michael is a valuable member of our team and we're glad he was able to assist you today. Thank you for choosing Extra Space Storage.",
      "replyDate": "2024-07-10T00:49:12.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "e1198c01-4716-42ec-9aef-c268022ed7cc",
      "author": "Wendy Noard",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK_jRf7JYyt-NKzRw4FuexjYM4sXPKpKiNshw8F-ehHjr68Sg=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Michael is the BEST!!! Super friendly every time I see him.",
      "date": "2024-05-28T17:37:39.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for taking the time to share your positive experience with Michael! We deeply respect your kind words and are glad to hear he provided excellent service.",
      "replyDate": "2024-07-10T00:49:12.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "bb8ce0f8-2b65-45fc-b1e0-63fa49d7d216",
      "author": "Bryan Cornelius",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJMkN2dcGGnWxEDG0ZQhoiS49v2cup38XvCnBIBX7EuJD0NRw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Michael was amazing at helping with my rental!! Go see Michael!",
      "date": "2024-05-28T17:25:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We genuinely admire your feedback and are thrilled to hear that Michael was able to assist you with your rental. Thank you for choosing Extra Space Storage!",
      "replyDate": "2024-07-10T00:49:12.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "5a89e1b5-33e4-4bf4-81b4-072e7fa3f862",
      "author": "Nyashia P-Johnson",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLULz0PF3_qlnFZgnEfN0fBbfBviHa02Vz-E3qExhw7Xromi3c=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I received great help with my reservations needs & questions. Thanks to Michael for his AMAZING customer service & knowledge! very smooth process!",
      "date": "2024-05-27T21:57:07.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive feedback is greatly appreciated! We are glad to hear that Michael provided you with amazing customer service and made the reservation process smooth for you. Thank you for choosing Extra Space Storage.",
      "replyDate": "2024-07-10T00:49:12.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "e45923a7-035a-4011-88d7-ace269522579",
      "author": "Mitchell Drath",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXpcrCQgZwvG0P4Mv-TkH9VOqccZJiMblxxleCKRYaKdEOy5e0S=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Michael from Extra Space Storage has been an exemplary representation of the company. His candor and patience doesn’t go unnoticed. I’d recommend that he lead in customer service trainings in the future. He is fit for the job and gets my full and total recommendation. His customer service skills made us feel welcome and made the transaction very easy. Thanks again Micheal for your support. God bless.",
      "date": "2024-05-27T21:05:34.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're utterly delighted to hear about your positive experience with Michael at Extra Space Storage. Thank you for your kind words and recommendation. We look forward to serving you again in the future.",
      "replyDate": "2024-07-10T00:49:12.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "b2cfaa45-ea99-49b7-9ab5-c1d9c113642c",
      "author": "2Pac Spencer",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIJt1fw9eFH5eTNsUfTCK-lesDKN0Sc_ESQm0YvdJxo1gjB-w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "It was a pleasure working with Michael he has great customer service. He even showed up even on the holiday for us.",
      "date": "2024-05-27T20:16:53.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your kind words, we are honored to have been able to assist you, even on a holiday. We strive to provide excellent customer service at all times.",
      "replyDate": "2024-07-10T00:49:12.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "4e552144-d07f-4f99-9475-11b069a13861",
      "author": "Natasha Gause",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXj374arPxPzv9id6P8HJaHonFcqToZOlyGy5OeYq-hdU0riH8=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Michael is amazing.",
      "date": "2024-05-27T20:14:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive feedback is greatly appreciated. Thank you for recognizing Michael's amazing service.",
      "replyDate": "2024-07-10T00:49:12.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "4778b6eb-d808-4e92-ad80-7d061acda34b",
      "author": "Rochelle Dixon",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKZeDBJ86qUooAivpmAGwmXZ-MRjz-G1NhhrJDSgRJyJbOegng=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-05-27T18:51:26.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Rochelle! Don't hesitate to reach out if you need anything! ",
      "replyDate": "2024-07-10T00:49:12.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "2a8e4535-8426-480d-a170-aab6a06d8cf6",
      "author": "Doug Failla",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV-jXaap8xBx_J7_tXdbnsC2GWhPa3125H4PNxuGcyw84UW9pCc=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-05-27T17:38:56.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the fantastic rating, Doug. We are glad we were able to meet all of your self-storage needs. ",
      "replyDate": "2024-07-10T00:49:38.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "654f7480-571d-44cc-bee6-266cf3949176",
      "author": "Megan Simpson",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLtODdGAele02iPKM2hS_N1SEp1vRRGucWGirN3ue9nxtUEJg=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Michael was extremely helpful!!",
      "date": "2024-05-27T17:38:32.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're utterly delighted to hear that Michael was extremely helpful! Thank you for sharing your experience with us.",
      "replyDate": "2024-07-10T00:49:38.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "4805e1a4-c006-417f-9d0d-d54ba1d5bf94",
      "author": "Silas McEwen",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU69VazH1MVnMhvE_tfgBz49AV6FUXBdj0maOGdYTkwuZbvvgQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Michael is Awesome!",
      "date": "2024-05-27T12:07:30.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your wonderful feedback! We're glad to hear that Michael provided you with awesome service.",
      "replyDate": "2024-07-10T00:49:38.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "c1cc9e6a-e073-45e5-8714-a3bde307b348",
      "author": "Joshua Collins",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ7Mn1Huytg7fWeLoEgkPin_bDF-W9DRDqcC-8fq7tsdTquhg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Michael had a great attitude and was incredibly helpful.",
      "date": "2024-05-26T03:01:10.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Joshua. We're happy to know Eli was welcoming and helpful to work with! Our team is here to serve you, so give us a call at (803) 426-4084 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:49:38.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "a5502a9f-07b6-4c26-a988-6ef317453d0a",
      "author": "Larry Welton",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI13i21dkE32QjvKnXm1DgfxUvRTfLeID5mOtt0rFauqpGVuQ=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "I forgot my gate code. Michael and Eli were quick to assist me and told me a neat trick to remember my code. Couldn't ask for better service!",
      "date": "2024-05-25T20:12:41.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for your review, Larry! We're glad Michael and Eli were able to assist you quickly and provide helpful tips. We appreciate your feedback!",
      "replyDate": "2024-07-10T00:49:38.000Z",
      "tags": [
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "25bab2e5-a8ed-477d-96aa-40ca805c9ff0",
      "author": "Tanvi Shah",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUrlu5MFy1yhm3kGbYfgBrklt11vQAvcbFidyouhpAONJ1GJSHQ=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "I have had a great experience here. The office manager Cameron was very helpful and made sure I had everything I needed for an easy move into the storage facility.",
      "date": "2024-05-25T18:31:09.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, Tanvi! We pride ourselves on having a friendly, accommodating staff and are so happy Cameron was able to assist you! Please call us at 888-storage if you need anything.",
      "replyDate": "2024-07-10T00:49:38.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "a160c854-1694-4bd2-914e-bed7347025f8",
      "author": "Jade Hickson",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXaIVJ_9uFnpxVe1_Fj-VSIYK16urxTLNohdhG9KBJIOV69NO-z=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Eli and Michael was absolutely awesome!!! Smooth process!",
      "date": "2024-05-25T17:45:43.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the positive feedback, Jade! We're glad to hear that Eli and Michael provided you with an awesome experience. If you ever need anything, don't hesitate to reach out to us at (803) 426-4084.",
      "replyDate": "2024-07-10T00:49:38.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "5231f81a-67d4-4d6d-beac-80616a18002a",
      "author": "Kellena Nelson",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJEyoRYzspmglXpS5y0V4_yV4OIMX6lmuiRgPdeq9vKEQVR60k=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very helpful, promptly responded and professional.",
      "date": "2024-05-25T17:31:33.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Kellena, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (803) 426-4084 or stop by the office if you need anything!<br>",
      "replyDate": "2023-07-10T00:49:38.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "76708a3a-4924-45c8-aefd-13673d809f11",
      "author": "Billy Rawls",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI6LDbeiov6Uwx8BKmYUxdAse-iO12VV9joKB6-35o-PEZBsQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Michael made this quick and painless! In and out in 10 minutes!",
      "date": "2024-05-25T17:30:40.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're glad to hear that Michael made your experience quick and painless! Thank you for choosing Extra Space Storage.",
      "replyDate": "2024-07-10T00:49:38.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "8b19d968-b5ea-4929-b2a8-82d1c44a7ead",
      "author": "Wyatt Brown",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLH7wNksV1f7QQ3aZ04q0kcmb-mIOcGM-ZvnVp8gmeDLYkq6A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Michael was great and very helpful.\nGreat customer service",
      "date": "2024-05-25T16:59:57.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're privileged to have Michael on our team. Thank you for recognizing his great customer service.",
      "replyDate": "2024-07-10T00:49:38.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "f2410e95-126f-45d0-930e-9861e2c1eaa0",
      "author": "Patel Kalpesh",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX2zs_idF6AbBebs2lkXKmZ2D4OEs71ubHnXdOOKj1kq7ZijCmk=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Michael Hughes help me out today\nHe’s service is excellent",
      "date": "2024-05-25T15:53:37.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your wonderful feedback! We're glad to hear that Michael Hughes provided you with excellent service.",
      "replyDate": "2024-07-10T00:49:38.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "e3255df0-d0ed-40e2-afa9-1964497a08c2",
      "author": "Derrick Billups",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWwnI__KamY6D8BDnuXXum0OdXvSl61FyIvH2esTNqEcyWrSKU3=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Pleasant and easy to work with. Made the process easy.",
      "date": "2024-05-25T13:59:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are overjoyed to hear that you found our service pleasant and easy to work with. Thank you for your positive feedback!",
      "replyDate": "2024-07-10T00:49:38.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "3b8743ea-8858-427e-bc08-694931a9fc34",
      "author": "Justin Williams",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKoccH6Y3Vuzl1481PF_EKzWWmEJD-V8qISOQIZwaeqVEnWEA=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Michael is the best!!",
      "date": "2024-05-25T13:22:16.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're overjoyed to hear that Michael provided excellent service! Thank you for choosing Extra Space Storage.",
      "replyDate": "2024-07-10T00:49:38.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "2a4f9576-9f8e-4622-8220-9a6783d93b74",
      "author": "Pastor Ramon E. Balaguer Trujillo Desangles",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVPeK5drveLfbgeqfYIPiWCyCcgc0XQVtkhi-abokyb-O_UhrBU=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Michael was a great help, Thank You!",
      "date": "2024-05-25T13:03:29.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear that Michael was a great help. Thank you for choosing Extra Space Storage.",
      "replyDate": "2024-07-10T00:49:38.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "d6954016-c881-41a1-a7c0-e05f2538c182",
      "author": "Gene",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKVvVXE9oHEgzZ3nF3uvURxX4VjyOEC4ZIhZK2IVUcPWGociQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Michael and Mark were great help in assisting me with my new rental!",
      "date": "2024-05-24T21:59:38.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're excited to hear that Michael and Mark were able to assist you with your new rental! Thank you for choosing Extra Space Storage.",
      "replyDate": "2024-07-10T00:49:38.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "f6cf3864-5866-4a06-8f4e-1c593502c9a6",
      "author": "Peggy Wiley",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUjV-ayvreZSWxsfxGphC6e4iR1LcxWkeJgXlMtMEBHgqylcjB5iA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Michael was great! Thank you so much! Hard worker!",
      "date": "2024-05-24T18:37:36.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are elated to hear that Michael provided great service! Thank you for sharing your experience.",
      "replyDate": "2024-07-10T00:49:38.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "f051277c-0aeb-43cd-9b20-85edc075d072",
      "author": "Braxton Bussey",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJEpVkhAI7M4gVUd5j9ahzlB36I-UPYemc10eXGnQ-2SOK2zg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-05-24T17:28:55.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Ybn! We're so glad we were able to meet your storage needs. ",
      "replyDate": "2024-07-10T00:49:38.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "006be875-26b2-4e36-8847-2d154ebb7e08",
      "author": "Art H",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWxcCqc0-8opx9TXHSDBDZVfHunWxZM_hDUHxmUmNwZY6sXslPE=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-05-24T14:53:34.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the 5-star review, Art. We appreciate your feedback.",
      "replyDate": "2024-07-10T00:49:38.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "8a4fc84e-56fd-4d55-bbcb-9f1c072dd55e",
      "author": "Jeremy Nesbitt",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLEJu3dEiwYRpMkAT7WfaIV23Xzn9svm_q_MNZsi2NAKB8X8A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Micheal is very knowledgeable and has been awesome working with. Will recommend!",
      "date": "2024-05-23T01:40:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your review is appreciated, Jeremy. We're thrilled to hear that Michael has been awesome to work with. Thank you for recommending us!",
      "replyDate": "2024-07-10T00:49:38.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "4345ae9d-a7a9-413e-b82f-478301af9085",
      "author": "TIM LAWRIE",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIGbbzvtAOIgjwAajt8Ug0TEixUdzpxBYuza9H-KNd-kIh-8A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-05-21T15:35:33.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team appreciates your rating, Tim. Thank you for being a loyal Extra Space Storage customer! ",
      "replyDate": "2024-07-10T00:49:38.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "1af676e5-9c06-45ab-be94-7aa1cb0504f5",
      "author": "Mr. Potts",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVOe_hZptMCSa3whhj6yshYTIN8RzBemmeDrmrB2H-8GoQ6gfOOoQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-05-21T15:25:15.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Wow, thank you for the 5-star rating Mr.! We are grateful for customers like you. ",
      "replyDate": "2024-07-10T00:50:17.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "c0c0cbe2-623b-4b8b-8d4c-cf286a1b4851",
      "author": "Denise Bryant",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWzE8U3NavPPKbzLPOUv6hVNar5XUFLlvW8LB_vX54IDeqlilQa=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-05-12T20:17:22.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is grateful for your rating, Denise! Please stop by our office or call us at (803) 426-4084 if you have any questions. ",
      "replyDate": "2024-07-10T00:50:17.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "f2d43055-170f-47e8-8261-f99c145b4834",
      "author": "DayDay",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWouJaeHRGTAcHNh7dm9EGfDi-Wu9AHcHKVFHTKDhSxspTEF082=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "I recently had the pleasure of working with Eli and Michael at Extra Space Storage, and I couldn't be happier with the service they provided. From the moment I reached out, they greeted me with respect and professionalism, making me feel valued as a customer. Their knowledge about storage options and willingness to help me find the perfect solution for my needs was truly impressive. Eli the site manager and Michael went above and beyond to ensure a smooth and seamless experience, demonstrating a level of dedication and expertise that is rare to find. I highly recommend Extra Space Storage, and I am grateful for Eli and Michael's outstanding service. Five stars all the way!",
      "date": "2024-05-04T16:56:22.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're absolutely thrilled to hear about your positive experience with Eli and Michael at Extra Space Storage. Thank you for recommending us and for choosing our services. If you ever need assistance in the future, don't hesitate to reach out to us at (803) 426-4084.",
      "replyDate": "2024-07-10T00:50:17.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "8651f01b-cf36-4bd5-8aea-aed09bc5f624",
      "author": "Jerri Franks",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJrSmgG3SHlEtCdncJ1mhjT61bUb79PXRqnj9KdXIbgcFTmMw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Michael and Eli are wonderful! Very helpful for your storage needs! 😊👍🏻",
      "date": "2024-05-03T21:24:38.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Jerri. We're glad Michael and Eli could help! Our team is here to serve you, so give us a call at (803) 426-4084 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:50:17.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "c026fcca-f46a-4b30-abb9-df4d0d696370",
      "author": "Jailah McDuffie",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJPRr2rulMTZz9q0pZ5BFaM74mjB5srdzFxaGPWto1b0DfFpA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I did my online space storage before walking in the place. And all I had to do was verify my ID and got Mr. Michael Hughes card information also with my storage information on it. Great experience.",
      "date": "2024-05-03T21:08:02.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Jailah, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Michael! Don’t hesitate to call us at 888-storage if you need anything. <br>",
      "replyDate": "2024-07-10T00:50:17.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "8aa9fe96-57c6-4718-a8d3-f11a6025c286",
      "author": "Maria Barlow",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWJgF2EyxX0mS2zQzkV6At6ePNbsoBQnCOcv6MlvbBfzOnCJJu5=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Michael , was awesome and made it easy to quickly get  me in and out .\nGave me a discount .",
      "date": "2024-05-03T18:58:13.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the awesome review, Maria! We work hard to meet the expectations of our customers, and we're happy to hear Michael hit the mark for you! Don't hesitate to stop by the office or contact us at (803) 426-4084 if you need anything.",
      "replyDate": "2024-07-10T00:50:17.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "0619f713-c23a-4e6e-9797-a1b79335c41a",
      "author": "Donald Thompson",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX0YZ4R_SoISHFeQalpY-C6l_9iRpHjev9VbjroWvoidB-VKVF82A=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Michael and Eli gave me outstanding service!!",
      "date": "2024-05-02T16:38:57.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Donald! We're committed to providing excellent customer service. Don’t hesitate to call us at 888-storage if you need anything. <br><br>",
      "replyDate": "2024-07-10T00:50:17.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "845a808d-1399-4597-a83a-4c83d91f68ca",
      "author": "Sara George",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI6Q-ChQSAlM4xHDSooLX65Cdp65UIZIdZiz3kaL8gq2MU6Vg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great service from Michael! He showed us around and explained our options.",
      "date": "2024-05-02T16:18:37.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Sara! We're committed to providing excellent customer service. Don’t hesitate to call us at 888-storage if you need anything. <br><br>",
      "replyDate": "2024-07-10T00:50:17.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "fe3a7e65-3568-408c-89a6-4446cdf56b7a",
      "author": "Fred R",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLsPAIDsdzEuWjnKgwXdmOAk2p8CqyGUgOT1OpyPXXCFmJzpQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I called in with an issue on my account. Michael was very helpful with addressing my concerns, and assisted me with resolving the issue immediately.",
      "date": "2024-05-01T21:44:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Fred, thank you for your review. We're glad Michael was very helpful with addressing your concerns and assisted you with resolving the issue immediately. If you need anything, do not hesitate to reach out to 888-storage. ",
      "replyDate": "2024-07-10T00:50:17.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "868495e0-7436-4f8e-80fc-fb64b459bd0d",
      "author": "La Tarsha Whitfield",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW9tRltX8GoAbl8B_yiaES_KxgTvIpI80I1WdpXAL4q7_WsSkY=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Michael Hughes was outstanding.  He gave the best customer service, sat here and explained everything to me.  He was so professional and knowledgeable I decided to rent the unit today! Thank you very much Michael.",
      "date": "2024-05-01T19:46:09.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, La. We're glad Michael was professional, knowledgeable, and thorough with our rental process! Our team is here to serve you, so give us a call at (803) 426-4084 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:50:17.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "63103923-5f0a-4d4e-9b7d-2c8715647477",
      "author": "Javon Graham",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLkQzL-JHW2orgHr0aRdFFWzUTIMaL75Lo9lJTj8MDIUglZyw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Michael was very helpful and had great attitude. I will recommend to all my friends and family.",
      "date": "2024-04-30T21:06:25.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Javon. We're glad Michael was able to help! Our team is here to serve you, so give us a call at (803) 426-4084 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:50:17.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "13718df1-c376-4140-b656-de0dfe07426f",
      "author": "Caleb Temple",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLJJBC7AyU_gXJsygQq9ZwyqWhpA6j9Dk2Aow-TUVBpt5BRPQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Michael was a great help getting everything getting taken care of",
      "date": "2024-04-16T19:55:35.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Caleb. We're glad Michael could help! Our team is here to serve you, so give us a call at (803) 426-4084 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:50:17.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "5243abdf-b0d9-4daf-aa56-b926931c37c2",
      "author": "Alberta Johnson",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJa4caE4ZREYUOZRey8mIDYEQYmEvjlMnt-NHUlBNlwk2WRFA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very Professional curtious and informative.",
      "date": "2024-04-16T17:33:14.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Alberta, Thank you for taking the time to leave your feedback! We pride ourselves on having a professional, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Our team is here to help, as always, give us a call at 888-storage if anything comes up. <br><br>",
      "replyDate": "2024-07-10T00:50:17.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "4b7a545c-1cb8-4c38-9365-d11208184cf0",
      "author": "Thomas Rivera",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV6rMD9Xwt2KySYoSeEdq2l3C3q0o1i9qqmrfVyJ98M_ui0XSAJ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Micheal helped me with my new unit and was a great resource! Need more Micheal’s in the world!",
      "date": "2024-04-13T17:08:09.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Thomas. We're glad our manager Micheal was able to help! Our team is here to serve you, so give us a call at (803) 426-4084 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:50:17.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "382d28b5-cf44-4b56-825c-4974e19d3cc1",
      "author": "Tiffany James",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU_cqiBYPGjEG2DVEY7WotqU7Bj6rd9bjisX3mlt-i2kJfSUfb0=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-04-09T20:59:40.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi, Tiffany. Thank you for leaving us a rating! Your feedback means a lot to us! ",
      "replyDate": "2024-07-10T00:50:17.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "93bc42e5-93a4-420a-85a9-c191e6a59624",
      "author": "Harry Townsend",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ_YI-uq1jkq-RhDu_Cw3TDEZQolxgcpPZoXl1o-bFdcP5P_g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Exceptional customer service!",
      "date": "2024-04-09T20:11:00.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Harry! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (803) 426-4084 or stop by the facility! ",
      "replyDate": "2024-07-10T00:50:17.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "7b0e5392-5850-4ebd-904d-36d1d60efb52",
      "author": "Harvey Bkunt Sr",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKfz5BWnwIsO3rHegoOCclSTrj_SUfrEijBX80QG0qBh8GIyw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-04-09T16:07:13.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the 5-star rating Harvey! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
      "replyDate": "2024-07-10T00:50:17.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "50c644f3-7caf-44c8-8c47-8b52c513f0e0",
      "author": "J Blount",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJPBSqAymEorn2np3XOqYtc8OME-glQXSCt8TfeJu3r1Xv4nQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-04-09T16:06:42.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the 5 - star rating J! We are so happy you had a great experience. If you ever need anything feel free to call us at (803) 426-4084.",
      "replyDate": "2024-07-10T00:50:17.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "4d22a32c-3d66-4807-9320-f9ac8b143b02",
      "author": "Genji",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLNdASp_icoetrxNSmt-FEqmoKbr0sDQGaBIsThiInx5M2mog=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I feel so safe leaving my stuff here. The manager Eli tells you everything you need to know. Even though he is the manager he is willing to do grunt work if it means helping you feel like your storage is on overwatch. Highly recommend!",
      "date": "2024-04-06T16:12:46.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the awesome review, Genji! We work hard to meet the expectations of our customers, and we're happy to hear Eli hit the mark for you! Don't hesitate to stop by the office or contact us at (803) 426-4084 if you need anything.",
      "replyDate": "2024-07-10T00:50:17.000Z",
      "tags": [
        "staff",
        "price",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e2bd8fae-7d06-4be6-958f-a80f4b460ec7",
      "author": "Lady Light",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL9kdyhErmDEy_MasCZ8wF1qd4bcMWeoykFbmK07tEMaYQ85A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Called for an extra unit to down size and was very pleased with the service! Had a wonderful conversation with Eli and Michael and they both are so very pleasant and they will most definitely take great care of there costumers. Thank so much guys. Very grateful costumer. Highly recommend!",
      "date": "2024-03-29T15:45:43.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Lady. We're glad Eli and Michael were pleasant to work with! Our team is here to serve you, so give us a call at (803) 426-4084 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:50:17.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "2f74b53b-853f-4f77-9a64-485f04a80a20",
      "author": "Lori Berry",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKMVvZQnVTyJE31nerXcDTeZWP189v1cgp5KpAnaWc-Bv5MQA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Michael was awesome in helping us with getting our unit",
      "date": "2024-03-25T17:02:32.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Lori. We're glad Michael was able to help! Our team is here to serve you, so give us a call at (803) 426-4084 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:50:36.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "e9098ca4-6aea-4b2f-b145-4dd317c65972",
      "author": "Aqueelah Rainey",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLDfxNlK8t7Nrs395Tocy8L742AiYNa2KLfKF2LjQcIFq5h5A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Eli was very informative quick and easy process!",
      "date": "2024-03-23T16:38:08.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Aqueelah. We're glad Eli was informative! Our team is here to serve you, so give us a call at (803) 426-4084 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:50:36.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "d7d56324-bc8b-4f67-af4f-781df42aca72",
      "author": "Lois Goodwin",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKcBCcyhR8PGGs7tmndKVsXYH8zQw5VsAgIIviUhZcBpyS63g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Michael was wonderful.  He has just the best personality.  He made this process very easy. Thank you !!",
      "date": "2024-03-18T17:40:45.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for taking the time to leave your review, Lois! We're so happy to hear Michael was able to make your rental process hassle-free! Give us a call at (803) 426-4084 if you need any future assistance.",
      "replyDate": "2024-07-10T00:50:36.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "73aeceae-3a6d-4611-8c12-244fa4f890a2",
      "author": "Brandon willis",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIle69Ic5M2FbXDVV8JFRmL_UtHoNU1j_7yTPXDHFHWSaPGfw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Michael was a great help and went anbove and beyond to make sure I received top quality customer service.",
      "date": "2024-03-15T19:29:21.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Brandon. We're glad Michael went above and beyond to meet your storage needs! Our team is here to serve you, so give us a call at (803) 426-4084 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:50:36.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "65c72775-f493-4d50-baf0-c982e455aeb2",
      "author": "Ardeshia Hill",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVhJXVpc_GbxkneQmrNhSvd62crlZQJPKn7YhdyBDWXI8OX9Qtc=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Michael at the Sparkleberry location in Columbia, SC was super friendly! An amazing bearded, tatted gentleman with such satisfactory service. Thank you so much Michael!!!!",
      "date": "2024-03-14T21:02:21.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Ardeshia. We're glad Michael was super friendly to work with! Our team is here to serve you, so give us a call at (803) 426-4084 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:50:36.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "f5cd57e2-a10e-4215-b901-a95ad9b088f6",
      "author": "Jonathan Burbank",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUsitDlIpqeV99G7RfsmuwQZpa6CjWqoazLM9brMqqBORlUuczZ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very flexible and patient staff. Eli helped me out tremendously.",
      "date": "2024-03-13T21:20:16.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Jonathan. We're happy to hear Eli was patient and helpful! Our team is here to serve you, so give us a call at (803) 426-4084 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:50:36.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "a0a6cc8e-b833-4b4e-a8b6-e202dcfd2cc1",
      "author": "Kendalf Longbeard",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVn33FUsk8NauCuV6ilXoY5fr8dxUbYxDrHWy-Wp3NpKH-niUHK=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great service, fantastic kind staff.",
      "date": "2024-03-10T06:06:09.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Kendalf, Thank you for your positive feedback about your experience. Our team is proud to serve you and your storage needs. Please let us know if you need anything at 888-storage.",
      "replyDate": "2024-07-10T00:50:36.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "194067d3-a4c5-46f1-99a7-fc6ea3837be9",
      "author": "Amanda Y",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK7w1ryObY_7wmeZ-tBEqc_kV3xFmFxf07lujmKOdk6XgFVTw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Michael was the best. I would highly recommend this business!",
      "date": "2024-03-10T05:07:07.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Amanda. Thank you for the review. We're so glad Michael could meet your storage needs. Please stop by the office if you need anything!",
      "replyDate": "2024-07-10T00:50:36.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "9b26e3c7-7089-4ead-ba58-4c871c42cbf1",
      "author": "Deric Privette",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVWqjIsZiPDWeSvjgr6vV25FY1fSDfJR29Db79mRZ5PiIDryr2F=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "I Had the pleasure of having Michael assist me with my storage unit. He was very helpful and patient with me. He stayed by my side and explained the contract to me thoroughly. He made me feel comfortable every step of the way. I'll definitely be referring other people to use Extra Space Storage and sending them straight to Michael!",
      "date": "2024-03-09T17:58:04.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Deric, thanks so much for your review! We are thrilled to hear your experience with Michael was positive and are always here to help with your storage needs! Give us a call at (803) 426-4084 or stop by the office if you need anything!<br>",
      "replyDate": "2024-07-10T00:50:36.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "9b425c80-bb62-44ea-8a83-c20fee102c27",
      "author": "Cory J",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLhNAhkqgLdagSYRHJtCw6LXRn8PqzBAP7kWkppw5LeTxSBEQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very pleased! Clean and welcoming. Michael is great. So patient with all our questions and just the nicest!\nHe is the reason I'll come back and recommend!!\nThank you so much!",
      "date": "2024-03-09T16:39:43.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Cory, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Michael! If you need anything, do not hesitate to reach out at 888-storage. <br>",
      "replyDate": "2024-07-10T00:50:36.000Z",
      "tags": [
        "cleanliness"
      ],
      "sentiment": "positive"
    },
    {
      "id": "3ca3d8ff-d69e-4e0d-9227-15e19ba5da9f",
      "author": "{HaileyBonadonna}",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUYMkHdglUP5Gk92V1K0-bxWQw2txIurBuW6QRI0x8ZFvTlM1pW=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Michael is great to deal with",
      "date": "2024-03-09T16:27:40.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the awesome review, {haileybonadonna}! We work hard to meet the expectations of our customers, and we're happy to hear Michael hit the mark for you! Don't hesitate to stop by the office or contact us at (803) 426-4084 if you need anything.",
      "replyDate": "2024-07-10T00:50:36.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "173fe27e-5d41-4e75-adca-d15ae52d176a",
      "author": "Nick",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIIQbGsSjvUy3Ok8MG3HhHa76Vq4Pclv0KncCeTajVAAxcMYw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I needed some extra room for things I have collected over the years. Micheal was very helpful in finding me the perfect room. If you ever find yourself needing more room to put your stuff, definitely holler at Micheal cause he knows his stuff about rooms to keep your stuff in",
      "date": "2024-03-09T16:18:00.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks, Nick! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit for your storage needs. We're thrilled to hear Michael was able to provide that for you! Don’t hesitate to call us at 888-storage if you need anything. <br>",
      "replyDate": "2024-07-10T00:50:36.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "c69ffa44-3604-418c-aaf0-f196578dcaef",
      "author": "Karen dean",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUMFMTZwFICGPKrfCxsnjh_EonL2-A3arwus46rM8HfLneqFSFMPg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-03-04T16:29:25.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks, Karen! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us at (803) 426-4084 if you ever need anything. ",
      "replyDate": "2024-07-10T00:50:36.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "1463e193-2eef-42e6-84fa-6cdd1ee7c33a",
      "author": "D Mack",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJvvtn-hQboFHyK_i72WJCQzYOgxLeXoqr_eKKpWXIg86SjCA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very clean Eli is very helpful and knowledgeable abut all things on both sites",
      "date": "2024-02-28T16:41:50.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi D, Thank you for taking the time to leave your feedback! We pride ourselves on having a helpful, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Eli! Please give us a call at 888-storage if anything comes up! <br><br>",
      "replyDate": "2024-07-10T00:50:36.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "9c101aab-5e7f-4c07-9f3e-951455aa4bbe",
      "author": "Ren Bay",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWJai-n68-cPwd4hPAEnRololdTYKwIYV9qMYl8VERXuxq2HPA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Our experience renting a new unit was flawless and easy. Cameron was very nice and also professional.  The unit I rented was very clean and they had locks ready to be used. I recommend Extra Space on Sparkleberry Ln",
      "date": "2024-02-22T23:29:48.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Ren, thank you for your review! We're so happy to hear that your experience with Cameron and the cleanliness of the facility has been positive! Please call us at 888-storage whenever you need us.<br>",
      "replyDate": "2024-07-10T00:50:36.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "86e2fb66-4bc2-45c5-a384-43fbfaabcd81",
      "author": "edwin gordon",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKmH_M2oNDs2isxAjAx2ckc4tQlpdtxNLIqjLPv_U5Und9zQQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-02-20T21:34:36.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Edwin, thank you for your positive rating!  Please stop by our office or call us at (803) 426-4084 if you have any questions.",
      "replyDate": "2024-07-10T00:50:36.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "e791100c-8784-437e-8c3a-0793437811ce",
      "author": "Hay “HT” Tak",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJuJeJqFsq2RiJHQ_X4IvscGrfTWPAmCZud-GQCYP6ayQ4-wQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great customer service and friendly attitude.  Answered all my questions and gave all information needed for a smooth transaction.  A+",
      "date": "2024-02-17T17:34:21.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Hay! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (803) 426-4084 or stop by the facility! ",
      "replyDate": "2024-07-10T00:50:36.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "4a062ff1-0d18-4a04-bab4-2c56270225ce",
      "author": "Michael Brown",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK7h-YICDAxWEPm6Y3xkH8Ga33oSbT6a59hei-e8j38MJTTSA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Eli was great",
      "date": "2024-02-17T14:25:47.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We think Eli is great too! Thanks for the positive review, Michael. Don’t hesitate to call us at 888-storage if you need anything. <br>",
      "replyDate": "2024-07-10T00:50:36.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "7d696955-cde6-4300-9c4b-b784dd50495d",
      "author": "Annalesa Parker",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVcGJQvwATaz17hlO4YfpVFAO2O6pTZuG6sHMXm0mh63B-SmxE=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-02-16T17:47:57.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is grateful for your rating, Annalesa! Thank you for being a loyal Extra Space Storage customer! ",
      "replyDate": "2024-07-10T00:50:36.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "363f2b0c-5282-4c76-b332-b706d6d44068",
      "author": "Patrick LaPorte",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWiAVt0tCYDYwXz7YzVYf7TKqNojzxzLXjrtvmV6e3_d2YQVmG7=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Had a bit of a hiccup (lost key) - totally my fault - and expected a real pain to remedy it. Eli Thomas recalled the account, and fixed us up in mere minutes! The service here has been outstanding throughout the time we’ve had the unit. The unit itself is tidy, comfortable, and access is easy.\n\nAsk for Eli and get the outstanding service you never expected to find in a storage facility!",
      "date": "2024-02-10T17:17:11.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Patrick, thanks so much for your review! We are thrilled to hear your experience with Eli was positive and are always here to help with your storage needs! Give us a call at (803) 426-4084 or stop by the office if you need anything!<br>",
      "replyDate": "2024-07-10T00:50:36.000Z",
      "tags": [
        "cleanliness",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "4ac5ac2c-b065-42bc-afb6-96d10fb0ff09",
      "author": "Victor Orlando Maestre",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJJKG4HfrAWoSlR_Xn25F1GjT2ELif_NCsAaAvRXUwv4mHLmg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-02-10T15:03:24.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team appreciates your rating, Victor. We're glad we were able to assist you with your self-storage needs. ",
      "replyDate": "2024-07-10T00:50:55.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "23fe259d-e616-477f-ba81-4b91ec54c55f",
      "author": "Sandra J",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK88xGVL6-YF4DHCTLR--NEi81gMtUX46vdDBmqcy2x-OvF_g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Cameron was great! He offered great assistance, was friendly, and very personable!",
      "date": "2024-02-06T20:30:25.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Sandra. We're glad Cameron was friendly and personable! Our team is here to serve you, so give us a call at (803) 426-4084 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:50:55.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "205bf6d9-07c8-47a5-9efd-1124b76ca819",
      "author": "cynthia cockrum",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLjeDuVZKJNkjYwHvX-I1ElIq7Q9gVewjt4KC_lo2Tf0ogUJw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Eli was great",
      "date": "2024-02-03T17:38:34.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Cynthia! Thank you so much for the positive review. We are glad Eli hit the mark for you. If you ever need anything don't hesitate to give us a call at (803) 426-4084 or stop by the facility! ",
      "replyDate": "2024-07-10T00:50:55.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "f77f682e-367a-4ac8-b16a-d8bb0658ea52",
      "author": "Joe Jacobs",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIr_G7rQzE_Hx_AOeY1Oum3YQ4h3i9kl0m9dfbAHfHUtYJ1Q_U=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Eli, very knowledgeable and helpful of his job.",
      "date": "2024-01-29T20:07:43.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Joe, Thank you for taking the time to leave your review! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that Eli was able to provide a positive experience! Please stop by the office or contact us at 888-storage if you have any questions! <br><br>",
      "replyDate": "2024-07-10T00:50:55.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "a4300aec-2bdb-4efb-b877-9088b9086813",
      "author": "Charles Anderson",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUsfuBIpnTvmX4l0oBatjWgQ_vDAs-s4r_t8ub_YyDuf1S22aGe=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-01-26T19:16:13.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Charles, thanks for leaving a rating! We're lucky to have customers like you. ",
      "replyDate": "2024-07-10T00:50:55.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "2c5abbcc-7348-422a-b291-9621b3781cc3",
      "author": "Brittney V",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXKi3UKlpfqq-d0cm5WPS_O8hoh0TRkCdaj3rg84q086EUjhGcg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Cameron was amazing and making it easy to pay and sign my docs. The manager was so nice and i would recommend their service!!!!",
      "date": "2024-01-26T14:52:34.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the awesome review, Brittney! We work hard to meet the expectations of our customers, and we're happy to hear Cameron hit the mark for you! Don't hesitate to stop by the office or contact us at (803) 426-4084 if you need anything.",
      "replyDate": "2024-07-10T00:50:55.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "3b993450-d8a8-44c4-bf75-5ba1780126fe",
      "author": "Nance Peach",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIgDaA3ab5KukD0tlnkRfxbf9CXBTT6bsqZYyyYhVjOqO_95g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Cameron answered my many questions and got me into the perfect space. Not only was he professional, but he was kind and understanding standing regarding my needs. Highly recommended.",
      "date": "2024-01-25T11:22:55.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks, Nance! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit for your storage needs. We're thrilled to hear Cameron was able to provide that for you! Please stop by the office or contact us at 888-storage if you have any questions! <br>",
      "replyDate": "2024-07-10T00:50:55.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "ac5735a5-36d2-4b04-aa1d-41aa3c43aa46",
      "author": "Sticky Swisher",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXgYtwoXt7FqQt9fQPDJeucf--9xPmuKPa9_1Iw34W84rjGdU0=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Good management",
      "date": "2024-01-24T18:28:15.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Sticky! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (803) 426-4084 or stop by the facility! ",
      "replyDate": "2024-07-10T00:50:55.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "eb532d01-9d94-4568-92d8-9d39af04f74a",
      "author": "XxLaughingCat05Xx",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXr2yAfre9NWR9AxNA3eQ1NTKfBgPC6Mwc6JAARB9VVcqOmqsw0=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great sure very respectful avv bc d straight forward",
      "date": "2024-01-24T18:27:33.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Xxlaughingcat05xx! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (803) 426-4084 or stop by the facility! ",
      "replyDate": "2024-07-10T00:50:55.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "98e0eefb-4877-409c-8aa8-c520b167d9c4",
      "author": "Tomothy Edmond",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVm_dyHMjbihau7mqn0yeEhXNX16Xx7VTVMaAUS76uQdxDh0pby=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "John did a great job with assisting",
      "date": "2024-01-20T18:13:29.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Tomothy. We're glad John was able to help! Our team is here to serve you, so give us a call at (803) 426-4084 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:50:55.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "63716cac-9cd3-4121-8892-cb018e939f63",
      "author": "Squishy Destroyer",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKP2dGcJxg-8jD357-pgONgiUOIwG3G6tfKtq3hR_-KSny3eQ=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "My search for the perfect storage unit ended the moment I met Eli at Extra Space Storage. Right from the start, Eli was a beacon of professionalism and knowledge, guiding me through the myriad of options with ease and expertise. He didn't just find me a unit; he found me the unit that perfectly matched my needs. His ability to listen and understand what I was looking for made all the difference. Eli's recommendations were tailored specifically to the size, location, and security features I required, all while staying within my budget.\n\nEli's customer service truly sets him apart. His attentive and personable demeanor made what could have been a stressful decision an absolute breeze. Not only did he ensure that the rental process was smooth and straightforward, but he also went above and beyond to accommodate my schedule for the facility tour. The unit he suggested was spotless, easily accessible, and exactly as he described. Throughout the entire process, Eli was there with a friendly smile, ready to answer any questions and offer practical advice. It's rare to encounter someone so dedicated to their customer's satisfaction, and for that, I cannot recommend Eli at Extra Space Storage highly enough!",
      "date": "2024-01-19T16:09:15.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for taking the time to share your positive experience with Eli at Extra Space Storage, Squishy. We are thrilled to hear that he provided excellent customer service and helped you find the perfect storage unit for your needs. We think Eli is great too! We appreciate your recommendation and look forward to serving you in the future. Our team is here to help, as always, give us a call at 888-storage if anything comes up. <br>",
      "replyDate": "2024-07-10T00:50:55.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "access",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "4478d611-a063-4f7c-9e3b-92b56af9e0f2",
      "author": "Patricia Felmly",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIyP23A3cVpu3s3g9ET_5GIw8DRH-ahzekKHQaZI3M7__G00A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Sign up was quick and easy. Cameron was helpful and professional",
      "date": "2024-01-06T19:22:00.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Patricia. We're glad Cameron was helpful and professional to work with! Our team is here to serve you, so give us a call at (803) 426-4084 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:50:55.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "b9c12d46-4c12-46a6-a570-7150d7adb1ef",
      "author": "Jackie Turner",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLX_kZiJymVVHgrdAclSQG0MEEi4WpCPxPcwFSEaOXBOPekew=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-01-04T19:06:13.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Wow, thanks for the excellent rating Jackie! We're so glad we were able to meet your storage needs. ",
      "replyDate": "2024-07-10T00:50:55.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "e38bfdf8-d6b6-4593-a5a1-92f0d816c750",
      "author": "Cedric Frazier",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWbhfRYcMS99w8LVDB1yj-e_ta93jjNDqq3RrNL8pvks4OmIwVp=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-12-29T21:55:35.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're grateful for your rating, Cedric. Call us at (803) 426-4084 if you have any questions or need assistance with your rental!",
      "replyDate": "2022-07-10T00:50:55.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "87b541cd-21e0-4bf2-8622-1ebd634854c6",
      "author": "Tiffany Cumbee",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKwcZQcg3IhJXOD3hTqBN6K0QlBN533CfMf6a1y44KMEwJRfQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-12-29T20:32:57.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is grateful for your rating, Tiffany! Please stop by our office or call us at (803) 426-4084 if you have any questions. ",
      "replyDate": "2024-07-10T00:50:55.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "38d9bc16-edaa-4f10-b1fd-0c10713f6fe7",
      "author": "Jordan",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJogUZx0HULEB7p8jNBYUAGosFt6IHPGzs7RflPA4MloUhaUg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great location. Staff is nice and very professional.",
      "date": "2023-12-29T17:46:10.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Jordan! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (803) 426-4084 or stop by the facility! ",
      "replyDate": "2024-07-10T00:50:55.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "f632fde9-30ad-4287-bae0-3a9cfaf3539e",
      "author": "Kendrick Greene",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVUS2sXRHC72ngBLD2NG8d29O-OwJswZgNX8eLmaL4iR-S_UfG2=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Michael went the extra mile and helped me after ExtraStorage closed. Thanks!",
      "date": "2023-12-28T23:22:07.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, Kendrick! We pride ourselves on having a friendly, accommodating staff and are so happy Michael was able to assist you! Please call us at 888-storage whenever you need us.",
      "replyDate": "2024-07-10T00:50:55.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "8ee7e3fe-ec3a-45df-8ae5-1f2eeb760ee2",
      "author": "Bryant Latimer",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJMavEBKtVjFD8EtW9xC8ahAcIFi_dffL1G3YRZ_AvQao8iWg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Mark and Michael provided great customer service and was extremely helpful and patient. Recommend for anyone",
      "date": "2023-12-28T18:35:21.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Bryant. We're glad Mark and Michael were helpful and patient to work with! Our team is here to serve you, so give us a call at (803) 426-4084 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:50:55.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "29d0b17c-9ed2-4757-93bd-0c753071356a",
      "author": "Necole Bonadonna",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK9Jihzzdihrw1gKH74TRvvsCPCfe5fLg_OTql7id6jBe6m3g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "excellent service! will recommend them to everyone",
      "date": "2023-12-24T23:50:32.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Necole, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (803) 426-4084 or stop by the office if you need anything!<br>",
      "replyDate": "2024-07-10T00:50:55.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "01ac395a-cf13-49ec-acef-3d4b2c78236b",
      "author": "Marchel Williams",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLb1zPs9Pr8tO0MEdOG9KjrzJWInW4a9lVjqB26wpz3pdE_6g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Cameron is awesome!  Great customer service!",
      "date": "2023-12-16T16:21:48.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Marchel. It's great that Cameron was awesome to work with. Our team is here to serve you, so give us a call at (803) 426-4084 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:50:55.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "92bbfd23-8fa0-4cb4-a083-fad2ed6c6e62",
      "author": "Christopher Brewster",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLmMgzSdFUkIKWnYbWfl0kO9Urpnb3NbaGAWCYvcl1fZw9w8A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great experience with Michael save on the unit 👍 👌. Thanks Mike",
      "date": "2023-12-13T22:39:38.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Christopher! It's wonderful to hear you had a positive experience with Michael and want you to know that we are here to assist you with any further storage needs! Give us a call at (803) 426-4084 if anything comes up!",
      "replyDate": "2024-07-10T00:51:03.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "e9d74993-f27d-479e-8228-44de9a21238d",
      "author": "Timothy Gaskin",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUYekvx_orYV-gn6JtEfHAoGKjXmS0O71k_3TUOMXYA6pNZgkC2=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great people an was very helpful",
      "date": "2023-12-08T16:01:57.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Timothy. We're glad our team was able to help! Our team is here to serve you, so give us a call at (803) 426-4084 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:51:03.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "76f7f85e-91c8-4ccf-a0dd-f4c5f311c297",
      "author": "Chris Johnson",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU7KzKbktgThMlhSd2oM5FfTkx6kFSo0JJVIlQ0_UzalulbKtxl=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-11-27T19:45:22.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks, Chris! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us at (803) 426-4084 if you ever need anything. ",
      "replyDate": "2024-07-10T00:51:03.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "17096928-44b0-43a9-9eec-db138ff2161b",
      "author": "Dawn Anthony",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUZELpQBTd1DBVw1QCzTG-5ACwzpdugJI_4dxS4NFTzPK-Jigk=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Everyone is so nice at this office, and so very helpful! It has been a pleasure!",
      "date": "2023-11-27T16:32:45.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Dawn. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!",
      "replyDate": "2024-07-10T00:51:03.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "ce39a937-d047-4a9c-8792-dac7532ace3c",
      "author": "Shana Smiling",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXVgEB99lNFbFkbIHiRDMaUuHBNyimY_iehW8wPGDrSViNNDYLo=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I have used extra space storage for a couple of years, and it has been awesome. I went into the office for some help downsizing, and Cameron was extremely helpful with the process. If you're looking for a safe  place to store your things, make sure you check them out.",
      "date": "2023-11-25T15:44:48.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Shana. We're glad Cameron was extremely helpful in the process of downsizing your unit! Our team is here to serve you, so give us a call at (803) 426-4084 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:51:03.000Z",
      "tags": [
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "413e667f-de1a-49bd-8ee7-3930ab09b330",
      "author": "Hawanya Kershaw",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL8mU8F_B1ENIVUBYC4yjeuuNr3sbluMXVsrHYowQe0aszTMZin=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Cameron was very informative and fast. I give him a 10!!!",
      "date": "2023-11-16T19:09:01.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Hawanya, thanks so much for your review! We are thrilled to hear your experience with Cameron was positive and are always here to help with your storage needs! Give us a call at (803) 426-4084 or stop by the office if you need anything!<br>",
      "replyDate": "2024-07-10T00:51:03.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "738159ab-00b6-476e-bbaa-84ce7ba189b9",
      "author": "charles bratton",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVt1KA6Vxw68NjwYTKo3gE1U1sgS17I1-yziT-iO2BS5-7iueoE=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-11-14T15:34:13.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is grateful for your rating, Charles! Thank you for being a loyal Extra Space Storage customer! ",
      "replyDate": "2024-07-10T00:51:03.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "4caae128-f162-45b3-9087-cd4de9fff814",
      "author": "Eric Payne",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLkLUeDoJWWXW67RFfsksJu989nR2m6X_qlPYYsCoW3yCoIKw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-11-14T15:31:45.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are thrilled you had a 5-star experience at Extra Space Storage, Eric!  Please give us a call at (803) 426-4084 if you need further assistance with your storage needs.",
      "replyDate": "2024-07-10T00:51:03.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "ef01e8ee-2555-439b-8f09-20d8b420d21e",
      "author": "Walt G",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKKkI_KYusTTOF6CwQsBF7JjYEcckY3CLzi7IJ7rPkswcOC2g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Cameron is very professional and made sure to make my day alot better for me and my belongings being stored...I definitely recommend this place very clean",
      "date": "2023-11-03T03:48:46.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Walt, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Cameron! If you need anything, do not hesitate to reach out at 888-storage. <br>",
      "replyDate": "2024-07-10T00:51:03.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "0004ae82-c9b8-40ee-9d1e-42980e9cc7b2",
      "author": "Miriam Daniels",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKbY7aAI-Ry7_vQwg7FZrRp9Bm1f0rRXsrnAKCNJinMPU1w4Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great customer service and support",
      "date": "2023-10-24T15:07:45.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Miriam, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (803) 426-4084 or stop by the office if you need anything!<br>",
      "replyDate": "2024-07-10T00:51:03.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b6ad6cb5-9821-4571-869b-443414496531",
      "author": "Kim The Psalmist",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUgmez9wGywfdj--vphR09LXKWaLYUnIKCosqsr9DIV_6U5SYsf=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The customer service was AWESOME! Thank you!",
      "date": "2023-10-13T21:56:51.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, Truly! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don't hesitate to reach out at 888-STORAGE if you need anything! <br>",
      "replyDate": "2024-07-10T00:51:03.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "cf76edbc-44ba-45c2-9fd0-1fb88526c3ab",
      "author": "Mona Anderson",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUoTV4c7Ygr2ed5fjlUXHZd_dubGof0dBkOboz9c5qR0k66R9z7=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-10-13T21:55:28.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Mona! Don't hesitate to reach out at 888-STORAGE if you need anything! <br>",
      "replyDate": "2024-07-10T00:51:03.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "79d81aaa-32be-4c5f-9daf-f5a77a3d7299",
      "author": "nykeshia ballard",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWhB_Y_3igP-9l7JUH9mAg9I30rye1TLra_FfKSAH53rW1Bkl8D=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Eli the store manager was very nice and helpful!!",
      "date": "2023-10-09T22:05:56.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Nykeshia. We're glad Eli was able to help! Our team is here to serve you, so give us a call at (803) 426-4084 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:51:03.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "08d4aa12-f56d-40f4-94d8-3182a0e8d20f",
      "author": "Stephanie Bailey",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWYhs_qMSZ-Qdjnlrw8OysPKWY_FsUVyy_t7f7jce_rB0cTWDbD=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Cameron and Eli were very helpful and knowledgeable!",
      "date": "2023-10-07T20:17:01.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Stephanie, Thank you for taking the time to leave your review! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that Cameron and Eli were able to provide a positive experience! Don't hesitate to reach out at 888-STORAGE if you need anything! <br><br>",
      "replyDate": "2024-07-10T00:51:03.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "a06923d4-8596-40fd-97d9-93bd6fe0ebd6",
      "author": "WAG-LoveTheGame",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJWMXY16yQaDFUu5Yy8xkdoxrseuVzIWevew3KzA_zwaEViuQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Easy set up and Eli was nice",
      "date": "2023-10-04T13:56:52.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Wag-lovethegame. We're glad Eli was able to help! Our team is here to serve you, so give us a call at (803) 426-4084 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:51:03.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "59027e5f-62fc-4448-8ea5-873877f9ff19",
      "author": "Jahnna Blyden",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXRgYbMCCV3N9fHAoYsmgfYgK_OMdAVIAcOzvHNAWKJcY6jShja=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "Very good experience! Eli and his coworker were very helpful and made the process quick and easy",
      "date": "2023-10-02T16:31:25.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for taking the time to leave your feedback, Jahnna! We're so happy to hear Eli was able to make your rental process quick and easy! Give us a call at (803) 426-4084 if you need any future assistance.",
      "replyDate": "2024-07-10T00:51:03.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e856d64c-6db5-47c9-ae2e-73ce05d26a1e",
      "author": "Rhonda Witherspoon",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUuMbZ4njGBGSxWpRktrvaAGO08Pgrosa-gdk3Q6m833M6kwpud=s64-c-rp-mo-ba12-br100",
      "rating": 4,
      "text": "Great customer service.",
      "date": "2023-10-02T16:08:02.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Rhonda, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (803) 426-4084 or stop by the office if you need anything!<br>",
      "replyDate": "2024-07-10T00:51:03.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b76276ed-1e47-4a01-8124-d8498cbec5e8",
      "author": "Jonathan Ward",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU5A6oeU24McNVgqzpO0Mg4rlJ42kYAO6XTQHtGrWayN81Wg9c=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The staff here is one of the kindest, friendliest, and knowledgeable staff I’ve had the pleasure of meeting. They guided me to make sure I got exactly what I needed, and keep my pricing low. I highly recommend them.",
      "date": "2023-10-01T16:10:04.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind remarks, Jonathan! We're so happy to hear we have your recommendation! We're grateful to have you here at Extra Space! Call us at 888-storage whenever you need us.",
      "replyDate": "2024-07-10T00:51:03.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "1750de7d-cf78-42e8-aa91-ed11b36077e4",
      "author": "Christina Martin",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWFYVZ7xE8ItixFwLSMzY60pttaT4nCQEwcpWNHq4-nfAJ0P_FDOg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Tony was awesome !!! Everything went so smooth I recommend !!!",
      "date": "2023-09-29T13:43:42.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Christina, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Tony! Don’t hesitate to call us at 888-storage if you need anything. <br>",
      "replyDate": "2024-07-10T00:51:03.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "64b595e6-0a5d-41cc-b97e-c8d985720477",
      "author": "Keondra Boyd",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKd3vf1u3FfCUaOQGoziyrP-H515zUNNvl-DngQDsdhlPFKPA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "So far so good! Cameron helped my mother and I out. He answered and provided great feedback to all of our questions.",
      "date": "2023-09-27T16:32:08.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We think Cameron is great too! Thanks for the positive review, Keondra. We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don't hesitate to reach out at 888-STORAGE if you need anything! <br><br>",
      "replyDate": "2024-07-10T00:51:07.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "7134c8ac-6cbf-49ca-b127-113a352348e4",
      "author": "Rebecca Smith",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKGNHRMDXdilyOidEcyVVX0P1my58d7F5cCSmC4iO1qTQw7tA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Customer service was amazing",
      "date": "2023-09-27T16:30:57.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Rebecca! We're committed to providing excellent customer service. Don't hesitate to reach out at 888-STORAGE if you need anything! <br><br>",
      "replyDate": "2024-07-10T00:51:07.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "c9371a77-f3e9-410c-b44e-ebc6205f9f9a",
      "author": "Trent Emens",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIlgtohHz6wDSDfAbUPWwbF_YIJaYOoHR7K_WPogBvUwnApYw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-09-18T15:25:26.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team appreciates your rating, Trent. Thank you for being a loyal Extra Space Storage customer! ",
      "replyDate": "2024-07-10T00:51:07.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "f02ad3f9-d1b1-4679-ab77-15c2ba6a47e5",
      "author": "Cecilia",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUskowpReFOM5oUjEHaJZzyvPF3ULggrZQwmoTpx_oWNUayFpMb6A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very friendly and easy to work with. Took their time to speak with me about my unit and what I would need. Patient and answered my questions",
      "date": "2023-09-14T20:12:25.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Cecilia. We're glad our team was friendly to work with! Our team is here to serve you, so give us a call at (803) 426-4084 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:51:07.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d8006222-5959-4f28-b1a8-812e241ec576",
      "author": "Joseph Wrightson",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKYJ5teo9R-OLAAunvnp-OtggxxmO40xz1ICGkLnpBqYsmTBA=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Had my unit here for years. Today unfortunately found out the lock on my unit had seized up. They were very helpful in getting my lock cut off, polite and professional. Would recommend them any day",
      "date": "2023-09-14T15:10:47.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind remarks, Gene! We're so happy to hear we have your recommendation! If you ever need any help with your rental, come by the office or call us at 888-storage. ",
      "replyDate": "2024-07-10T00:51:07.000Z",
      "tags": [
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "7e73edca-f9f7-4db2-9d36-52dfe8069587",
      "author": "Charde Williams",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVp6LfbFtoICSvaBxdseZjesDCl16J6CM1cGcBpb5BinnJUf9iINQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Manager was very professional, explained and answered every question. Very helpful. Thank you!",
      "date": "2023-09-13T21:49:53.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Dae'. We're glad our manager was professional and helpful to work with! Our team is here to serve you, so give us a call at (803) 426-4084 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:51:07.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "63326f65-e90b-447a-9896-bdd321ae39e6",
      "author": "Kim Williams",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUwl0bPu30njvj4EelZ06LRxXgwykLG-Rv4gKRbR8P44VyfmSg3=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Wonderful leasing experience with Earl and Eli! Fast, efficient, friendly, professional and extremely helpful. I appreciate them getting me into a unit that fit my needs✨",
      "date": "2023-09-12T16:22:19.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Kim! It's wonderful to hear you had a positive experience with us and that Early and Eli were professional and helpful to work with. We want you to know that we are here to assist you with any further storage needs! Give us a call at (803) 426-4084 if anything comes up!",
      "replyDate": "2024-07-10T00:51:07.000Z",
      "tags": [
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "730dae40-08e8-44d9-85bf-794b6db3aea0",
      "author": "Sergio Brown",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIXuwmtyNefaNKzTIsDN0fvzdX5EXXhZrMKD8u43hD--cqFTw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-09-12T14:38:51.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks! We're so appreciative of your excellent rating, Sergio! We are here for you if you need anything.",
      "replyDate": "2024-07-10T00:51:07.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "d51f555d-f4bd-4f1a-a1a1-472959965aae",
      "author": "Linda Lewis",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocILLFhHNHx73Mf361qgEyRX1MolWkV5kkye-dB_3jvidY6g2A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Staff is courteous and helpful. Facilities are clean and well maintained.",
      "date": "2023-09-07T18:59:29.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Linda. It's great to know our team has been courteous, helpful, and great at keeping our property clean! Our team is here to serve you, so give us a call at (803) 426-4084 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:51:07.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "735c91f9-6ce7-462e-af0b-68d572719c96",
      "author": "Lefon Odom",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIilq3N3ILtHLEEjfg4gbvVIq_UozID_gAGbhhYISUa6spacQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-09-01T17:27:55.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Lefon! Stop by our office or give us a call at (803) 426-4084 if you need assistance or have any questions. ",
      "replyDate": "2024-07-10T00:51:07.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "e0e6abc4-0b2f-4a1d-bb20-f3c5dcb74b80",
      "author": "Thomas Pattman",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLPWX19RFhYyk6EU5TFTwdGfQqhK4u1I2nq69A5cdVkR8wXJsY=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-09-01T15:28:09.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Thomas. Your rating means so much to us!",
      "replyDate": "2024-07-10T00:51:07.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "e7bba177-9399-4c7d-823a-aa5a380d0681",
      "author": "Rita D",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXiJbH8cOER9HhFnRI7itQ2UlyUjv6aPKpDwhSXDbj8MkTzn2P3Mw=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "We had a great experience storing our daughter's college dorm supplies at this location. Easy online rental made it a no-brainer choice for our family. Friendly, helpful staff provided excellent service. Highly recommend to anyone looking for storage spaces!! A+++",
      "date": "2023-08-26T11:32:06.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the awesome review, Rita! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! We want you to know that we are here to assist you with anything else that comes up at 888-storage.",
      "replyDate": "2024-07-10T00:51:07.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "6edea5bb-7028-4322-b4b6-b1a154a9bee9",
      "author": "Paul Britton",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXTURFVF3fHjIbDOEvl6MGJ6xuX0eRKFATn28VgY4gg_v2SgGjE=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "#1 storage they are grate",
      "date": "2023-08-24T17:34:21.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your review, Paul! We love to hear that our customers are happy with Extra Space Storage. Our team is here to help, as always, give us a call at 888-storage if anything comes up. <br>",
      "replyDate": "2024-07-10T00:51:07.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "865e59fe-f09b-453e-9748-bd9346473be6",
      "author": "DQ Wilson",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJiJrF50taP3skxaut-dp2PeU3d9AvpVXE71MThwqyKmd9-Mw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Manager Eli was very informative and helpful with the process I needed with. Made it feel like it wasn’t a service being offered! You can’t beat that. Don’t miss out on an experience like the one!!",
      "date": "2023-08-16T17:04:23.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Dq. We're glad Eli was helpful and informative about our rental process! Our team is here to serve you, so give us a call at (803) 426-4084 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:51:07.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "5ab68d4f-7f85-464c-96ce-886c4b20e6e2",
      "author": "Rhonda Kirk",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJhn7pSJ1uCXuwB0rz_Zs42Kp-99FlA8if_N6ApuJzHB7p4aQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Victoria was very courteous and efficient",
      "date": "2023-08-08T18:55:27.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Rhonda. We're glad Victoria was courteous and efficient to work with! Our team is here to serve you, so give us a call at (803) 426-4084 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:51:07.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "f555cab5-5d46-493b-b6aa-7b0dc812481d",
      "author": "Cosandra",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ1C9WvyXdNGaz3q1o6-tEtprtX4EuO83WSl4QpoGzyHaUb9A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very helpful!",
      "date": "2023-07-22T18:25:19.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Cosandra. We're glad our team was able to help! Our team is here to serve you, so give us a call at (803) 426-4084 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:51:07.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "179f92f4-2f55-42c2-8b64-abc9fa42c2b6",
      "author": "Sunshine Cheyenne",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXpBHEBGw6rdD68KSNR1biie-zMLJeBOSGNb0UZZjLpkpMxWO_L=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I had an amazing experience at this location. The office and the units are very clean, which is always a pleasure to see people who take pride in their property. Eli and Cameron are both friendly people and gave me a warm greeting when I came in. Cameron was very professional, personable and customer-focused. He was very helpful by providing a variety of options to help me find what I needed. He took time to show me the unit and explain everything I needed to know. He answered all my questions and was very patient with me. I will definitely be recommending this location to everyone. Thank you Eli and Cameron for making my experience so amazing! Keep up the amazing work guys!!",
      "date": "2023-07-22T17:43:40.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Sunshine, for the great rating! It's wonderful to hear you had a positive experience with us and that Eli and Cameron were friendly, professional, personable, and helpful to work with. Your recommendation means so much to us. We want you to know that we are here to assist you with any further storage needs! Give us a call at (803) 426-4084 if anything comes up!",
      "replyDate": "2024-07-10T00:51:07.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "de8c82c7-1df4-4824-8a7f-ada75a4f9782",
      "author": "M Wilson",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIOn0ex-Kr9iZYUGeEfKNQNegtTXgZphuos4Ai4MalxtZavfA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Rick  was extremely kind and knowledgeable.",
      "date": "2023-07-20T21:10:12.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, M. We are glad our manager Rick was able to provide exceptional customer service as quickly as possible. Please stop by the office or give us a call if there is anything else we can do for you. ",
      "replyDate": "2024-07-10T00:51:07.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d95c9730-6789-4ad2-93e9-0fef05275fd0",
      "author": "elext holmes",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVexj25hviicQiQgzX_7Xc8D9r22hOxDTWZ3ZKzQ2-UgxZ72t0=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very professional!",
      "date": "2023-07-20T15:01:41.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Elext. It's great to know our team was professional to work with. Our team is here to serve you, so give us a call at (803) 426-4084 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:51:07.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "11fdc520-3afb-49bb-8865-de123cd3a617",
      "author": "Tammy Robinson",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLZ-_XcWL5-RgT0btfN9k7xhrsr290t1lXFEzRh0G0ytBMybQ=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "I really enjoyed my experience with Mr. Cameron. Excellent customer service and very knowledgeable about the company. Just keep up the great work. Thanks a bunch. The manager is awesome also. Thanks guys?!",
      "date": "2023-07-18T16:04:55.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Tammy! It's wonderful to hear you had a positive experience with us and that Mr. Cameron was knowledgeable and great to work with. We want you to know that we are here to assist you with any further storage needs! Give us a call at (803) 426-4084 if anything comes up!",
      "replyDate": "2024-07-10T00:51:07.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "7d7dce68-c7fb-438c-bb88-06b857fda87f",
      "author": "Tom Gawinski",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW0C2-LJxROo1iQA4fS3PSjA4y7dRt3gE3UTwnHN-x9FLIBZoH_=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Service was professional, informative and timely. I would recommend Extra Space Storage.",
      "date": "2023-07-14T18:44:18.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Tom, Thank you for taking the time to leave your review! We pride ourselves on having a professional, informative staff, so we are thrilled to hear that you had such a positive experience renting with us! Feel free to swing by your local office for any further assistance!<br><br>",
      "replyDate": "2024-07-10T00:51:17.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "7968d4af-f472-43e8-9fe6-01a3a255c9eb",
      "author": "Chelsea Mack",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJCEQWNGF0mJDlsTwpkukKhdkLg3p94Ar2b1C_SEnir6lTDeQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Eli was amazing! If you go, ask for him! Very professional and knowledgeable about what he does!",
      "date": "2023-07-06T19:32:57.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Chelsea, Thank you for taking the time to leave your feedback! We pride ourselves on having a professional, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Eli. Please give us a call at 888-storage if anything comes up! <br><br>",
      "replyDate": "2023-07-10T00:51:17.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "66b53570-1251-463e-9edf-ef1ae7995d8f",
      "author": "Yolanda Milligan",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKV9vACOQOoqYYZZCEF1tiHX7ELo2-gXwPDgcHvNYlW0vqUJ7Jb=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "It's great for my storage needs. The prices seem to increase often.",
      "date": "2023-07-05T16:45:59.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Yolanda, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (803) 426-4084 or stop by the office if you need anything!<br>",
      "replyDate": "2023-07-10T00:51:17.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "8de0b73c-3a7c-4999-875d-7a69c44782de",
      "author": "Jason Senn",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIOWx7Gak9FSJFbQnTt9FSXY2t2PIApRn0wBkywM_stjfcqsw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-07-05T15:24:19.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're grateful for your rating, Jason. Call us at (803) 426-4084 if you have any questions or need assistance with your rental! ",
      "replyDate": "2023-07-10T00:51:17.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "9477aaa3-f351-43ba-9a47-0fc38b9fc849",
      "author": "Ty ingram",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLsHnl2zlXB5pBniyk6gOpma0ALQtc-VM81SO4K0WVc3gvgpQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Called first thing this morning and they had a unit available. Came in, saw the unit and was able to rent the unit. Great service from Eli!",
      "date": "2023-07-05T15:15:48.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Ty. We are glad Eli was able to provide exceptional customer service. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you. ",
      "replyDate": "2023-07-10T00:51:17.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "bbcd32b2-f3f1-4845-b8eb-c1f9c6c1557c",
      "author": "Crystal Isreal",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLlLbA9nih5e0z2-_4FWHTiZPYtw-fSWm2wX5lh1eJh9T4OZA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great customer service and clean spaces.",
      "date": "2023-07-01T19:27:24.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Crystal, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Please give us a call at 888-storage if anything comes up! <br><br>",
      "replyDate": "2023-07-10T00:51:17.000Z",
      "tags": [
        "cleanliness"
      ],
      "sentiment": "positive"
    },
    {
      "id": "84e1fd12-9a38-4d6d-a6c6-486be8719fda",
      "author": "G R",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXdDDEMe7tuMvAzT6xmPUeoCymmaSdvF8PzX5S3c6KXW8w2syIy=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Excellent customer care from this team, from beginning to finish.\nI appreciated this customer service experience.",
      "date": "2023-06-29T17:49:49.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Priscilla! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (803) 426-4084 if anything comes up!",
      "replyDate": "2023-07-10T00:51:17.000Z",
      "tags": [
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "30a9244b-d19f-447b-9039-74d7918fb7d5",
      "author": "Mike Isreal",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLIMhVYGPVqZjM3ccSyRU5S6TVnBCp4dHBWZIkixRjy1cNzsA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-06-28T14:29:30.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Mike! Don't hesitate to reach out if you need anything!",
      "replyDate": "2023-07-10T00:51:17.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "585fa07b-e4b5-46f5-9d37-f875a73c4887",
      "author": "Denzel Parker",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI6-e85x3nGITkAyxa0U3-J0MrFtq-8UZD4jkEJcUwiIVVfFA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Skyler and Eli were great, very helpful",
      "date": "2023-06-20T14:20:50.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Denzel. We're glad Skyler and Eli were able to help! Our team is here to serve you, so give us a call at (803) 426-4084 if you need any future assistance.<br>",
      "replyDate": "2023-07-10T00:51:17.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e8e0ee08-64e1-4a8f-9c28-5afc35e7138f",
      "author": "Toy Box LLC",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLGYeP3SD24BzW6qwkwNpPzJHv1pKMm4s6WYQR9zwRaTf48Pw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Rick And Eli Are The Best Guys To Have Around This Location Great Guys Sincere Service.",
      "date": "2023-06-14T20:38:38.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Toy. We're glad Rick and Eli have been great to work with! Our team is here to serve you, so give us a call at (803) 426-4084 if you need any future assistance.<br>",
      "replyDate": "2023-07-10T00:51:17.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "cfbf872e-b46d-4cc0-8cfc-6c83bf223327",
      "author": "Lyle Schulze",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWVqvpTbOnQuO9pvwlsE7PcR04uPw8Fh-qK99XWGdAhlHd9WRs=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Nice folks. Clean facility. Safe!  Highly recommend.",
      "date": "2023-06-14T19:12:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your feedback, Lyle! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Our team is here to help, as always, give us a call at 888-storage if anything comes up. <br>",
      "replyDate": "2023-07-10T00:51:17.000Z",
      "tags": [
        "cleanliness",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "bf3484e5-5626-4154-84bb-e48b7f384304",
      "author": "Tracy Cox",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVsVo-tzMwHpD3QI-Y4I9wLawz_s5vFQRjy-pgThqvBmCkCS8EB=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Eli and Skylar were great",
      "date": "2023-06-13T15:45:55.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Tracy. We're glad Eli and Skylar were great to work with! Our team is here to serve you, so give us a call at (803) 426-4084 if you need any future assistance.<br>",
      "replyDate": "2023-07-10T00:51:17.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "f0ba34e9-8a8e-49ff-ab83-6789dc9abe7c",
      "author": "Lance Borders",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXPsevmltGgyn5aFdZSBeex0A4OBEFxEryiyAyO5Jd54y96HTaNkQ=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Eli and Skylar…..Great service….and great rates…!! Thank you!!!! ✅😀😁😎",
      "date": "2023-06-12T16:09:34.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Lance. We're glad Eli and Skylar were great to work with! Our team is here to serve you, so give us a call at (803) 426-4084 if you need any future assistance.<br>",
      "replyDate": "2023-07-10T00:51:17.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "2940c714-45e3-4a0e-a3ef-e3a627e3838d",
      "author": "Ashley Barr",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKcePnjgSLsNy_Iz3WjgnYt-IPAmoKMMZK0gE1OXUva4Byi9Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great service and very helpful",
      "date": "2023-06-10T15:50:52.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Ashley. We're glad our team was able to help! Our team is here to serve you, so give us a call at (803) 426-4084 if you need any future assistance.<br>",
      "replyDate": "2023-07-10T00:51:17.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "9ca0dd3d-8030-4def-8ac9-c32fbbcddaed",
      "author": "David Peek",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIqOak1DecGBEo8KPrx23a1k8YjIu-xI3LNrPdG_3LXlJuZPQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Such a breeze..very impressed!",
      "date": "2023-06-08T22:05:39.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi David!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (803) 426-4084 or stop by the facility! ",
      "replyDate": "2023-07-10T00:51:17.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "ed1e5928-e0c3-43e6-b591-db912ae4c681",
      "author": "Jasmine B",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK27JV85qEATxiKwI7Txa5Ws6c9P_Wa5O29KsOuIHgBbYR7jw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very good experience!!!! This will be my second time using Extra Space Storage and I am highly satisfied. Skylar, the assistant manager assisted me and she was very friendly, welcoming, and answered all of my questions. Definitely would recommend for all of your storage needs.",
      "date": "2023-06-08T19:44:55.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Jasmine! It's wonderful to hear you had a positive experience with us and that Skylar was friendly and welcoming! Give us a call at (803) 426-4084 if anything comes up!",
      "replyDate": "2023-07-10T00:51:17.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "6c7e7c23-5666-4af0-8f37-583a29ff699c",
      "author": "Rhoda Brown",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLzA5VPlbpZhvsmwmrU7UyapwKYDTBaYD9uvJOibZWtaxRzKw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great customer service and friendly people. This is where you need to come for storage",
      "date": "2023-06-08T16:50:51.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Rhoda!Thank you so much for the positive review. It's wonderful to know our team has been friendly and customer service oriented. If you ever need anything don't hesitate to give us a call at (803) 426-4084 or stop by the facility! ",
      "replyDate": "2023-07-10T00:51:17.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "c2fedf83-52a2-4510-875e-4622eb23a29a",
      "author": "Jon Doe",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL2XdRa0cOUl6qsvPa96_MsrdIkUu2NpOWUq11ZO353QvT6JA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-06-07T19:25:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the fantastic rating, Jon! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call at (803) 426-4084 if you ever need any help with your rental. ",
      "replyDate": "2023-07-10T00:51:17.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "33dc77fd-6cfb-41f9-855b-77024d9a8afd",
      "author": "Frankie Keller",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVOklH5sFAcd8mjZCai6DbATZ6Ae37r67g6R2zphj4hibFseKM=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very helpful in Columbia, SC!",
      "date": "2023-06-06T20:40:26.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Frankie. We're glad our team in Columbia was helpful! Our team is here to serve you, so give us a call at (803) 426-4084 if you need any future assistance.<br>",
      "replyDate": "2023-07-10T00:51:17.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "93f7321d-a81f-4ace-9332-c51ea7bc8b97",
      "author": "G Land instrumentals",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJFQdCZ6vzMy6ulT_jJn-l5onkphHG_3shYh1w1b2Fd4Gip0A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Went to extra space and got excellent service from skylar casares she help me understand what I needed and got me the best storage for my valuables.",
      "date": "2023-06-05T16:21:50.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, G. Thank you for the review. We're so glad Skylar could meet your storage needs. Please stop by the office if you need anything!",
      "replyDate": "2023-07-10T00:51:17.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "08a4e32e-8b25-4099-9cd8-da0b604e4449",
      "author": "Ty Corbin",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI_9j38WsuS1CMKUD5eSyQInPb-DpjDi4qCHqmsDMg9Z9iezA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Skylar, was very nice and helpful.",
      "date": "2023-06-03T17:42:30.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Ty. We're glad Skylar has been nice and helpful! Our team is here to serve you, so give us a call at (803) 426-4084 if you need any future assistance.<br>",
      "replyDate": "2023-07-10T00:51:20.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "fc079f04-ed52-4291-9530-6b13b7ff46a0",
      "author": "Gary Taylor",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI_rMzgNQQCq7JfVAnPT85_fP8Lls3ofMyGb_GTVs95g1GmCw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-06-02T17:42:06.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Gary! We are so glad we could provide you with a 5-star experience.",
      "replyDate": "2023-07-10T00:51:20.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "918e7724-6402-456f-9102-955df89e4cd2",
      "author": "Tim Gochnaur",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKKqBGmSFTM046_FWXoL94uBCoXlGBFZkqBg5KghK7dqKzJrw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Eli Thomas, the store manager here, is forward-looking and always ready to take care of your storage needs. For service and price, Extra Space Storage at Sparkleberry is where you need to do business!",
      "date": "2023-06-02T16:29:53.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Tim, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Eli! Don’t hesitate to call us at 888-storage if you need anything. <br>",
      "replyDate": "2023-07-10T00:51:20.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "27beee5c-8a2e-42c5-809c-4715cf8b8a99",
      "author": "Rita Sparks",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU6TuUALRnatWrDvJFg8JAZA8G_gTR8zbyxmpgjABuSCIgravkcXg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-06-02T16:15:12.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks! We're so appreciative of your excellent rating, Rita! Don't hesitate to reach out to us at (803) 426-4084 if you  ever need any assistance. ",
      "replyDate": "2023-07-10T00:51:20.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "5e2d4ad9-ea9a-4c35-9638-68cb2a3bd959",
      "author": "Tracey Phillips",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUZkNo8Wr6vDfsPI2fLO7s-pFDRRPzqGnSH7volulExe6Mku3w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great customer service.  Fast and thorough.  Will definitely use again!!\nThank u",
      "date": "2023-06-02T13:42:28.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Tracey, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (803) 426-4084 or stop by the office if you need anything!<br>",
      "replyDate": "2023-07-10T00:51:20.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "2e087dcf-7bd0-44ac-bf80-404ae537e968",
      "author": "Acqwon Cooke",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKkB9TWLYFgsAWVfuKq8TdA-Qe5wO-CN4tKIf5k4oZzLdF7kg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Eli is very helpful would recommend to friends",
      "date": "2023-05-29T14:15:06.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Acqwon, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Eli! Don’t hesitate to call us at 888-storage if you need anything. <br>",
      "replyDate": "2023-07-10T00:51:20.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "c012ec08-3e4f-43a3-b2a9-c606fd94a5aa",
      "author": "Christopher Rhett",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUytthr963ZwjybjtaqKPw-n0NS_CUG7F-AfAF_cnQ7CxUMa6s=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great service Eli",
      "date": "2023-05-25T20:23:14.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Christopher. We're glad Eli provided you with great service! Our team is here to serve you, so give us a call at (803) 426-4084 if you need any future assistance.<br>",
      "replyDate": "2023-07-10T00:51:20.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "9d0d218d-51f0-42d1-ada8-ad98718561d0",
      "author": "Eric Clyburn",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJAU0KsY6Tg0YrD9uUUI671jIK1xqz_dgUCpT3Xiy4RfHbq1A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Eli is truly the best. Goes above and beyond",
      "date": "2023-05-25T18:17:30.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Eric, thank you for your positive rating!  Please stop by our office or call us at (803) 426-4084 if you have any questions.",
      "replyDate": "2023-07-10T00:51:20.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "304507e8-5e9e-45b8-9800-4ea8bd97f19b",
      "author": "Chantal Jenkins",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVHeIJucP9zg3jpve-f8W9eqz5lxnFVLJuJIhk8LzD23_RzWRhO=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I spoke with Eli over the phone and he was awesome! He was very helpful and made my transaction smooth. He even offered to give me the web rate for a unit over the phone. Great customer service!",
      "date": "2023-05-24T19:09:27.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Chantal. We're glad Eli has been as helpful as can be with your rental process! Our team is here to serve you, so give us a call at (803) 426-4084 if you need any future assistance.<br>",
      "replyDate": "2023-07-10T00:51:20.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "faa4160f-adc2-447f-8323-ddd2a73f0c28",
      "author": "Joseph Lapaglia",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocICLkU4BH3_cgQd5HMpFPkwayqf4GPPzzF5JSbhO-gNGjB--A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-05-24T18:09:43.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Joseph. We're glad we were able to assist you with your storage needs. ",
      "replyDate": "2023-07-10T00:51:20.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "5c9f9f2f-e21e-462f-9828-307cf854d973",
      "author": "Valerie Porterfield",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWK9da2BQnA_m8jdk5hdANbiwy5XMQKl7T3TgP-9udkJd1uo3Os4w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Eli Thomas was very helpful and considerate. We toured the unit, he gave me suggestions on how to place my items in the unit and he gave me all the information I needed to get an affordable rate before signing a lease.",
      "date": "2023-05-20T19:01:30.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the awesome review, Valerie! It's great to know Eli has been helpful and considerate to work with. We think he is great too! Don't hesitate to stop by the office or contact us at (803) 426-4084 if you need anything.",
      "replyDate": "2023-07-10T00:51:20.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "fd940dcc-7bce-405e-8e7e-579512eab493",
      "author": "Ashley Carroll",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIqCtLhl0fBwp_ufStC89HNRe9egG2fwVWtvEd2VbByw-neVg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Eli has great customer service had me in and out",
      "date": "2023-05-20T18:43:59.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Ashley!Thank you so much for the positive review. It's great to hear Eli was able to provide you with the customer service you deserve! If you ever need anything don't hesitate to give us a call at (803) 426-4084 or stop by the facility! ",
      "replyDate": "2023-07-10T00:51:20.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "2227bfa5-ad0c-4d24-8996-fb839fd8b1c0",
      "author": "Chris Cason",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVFU4ZNSY_6-Sl6mIWj8QmhpH0bJisfZaFw5YUNMphrOdcq_MZ-=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Eli was very knowledgeable and efficient. Thank you.",
      "date": "2023-05-20T17:21:34.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Chris. We're glad Eli has been knowledgeable and efficient to work with! Our team is here to serve you, so give us a call at (803) 426-4084 if you need any future assistance.<br>",
      "replyDate": "2023-07-10T00:51:20.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "acc4ef68-a83c-4c58-b2c9-d73595732d6b",
      "author": "Tre Fowlston",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKe9CPIkEzozhiIrTBDRdb1nWN63aHzQ1gb5WaliaCITE84cCk=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Eli was very polite and helped me find my units. Will definitely use extra space again!",
      "date": "2023-05-20T16:02:42.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Tre. We're happy to hear Eli was polite and helpful! Our team is here to serve you, so give us a call at (803) 426-4084 if you need any future assistance.<br>",
      "replyDate": "2023-07-10T00:51:20.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "989c69d5-735b-4146-9695-a2ef3d5a0c56",
      "author": "paul xavier",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXEC6nDHdJIhEIj4Z7yYegpFs-OnJjc9_HU0Rmcy5f3AitGB7fu=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Staff was friendly and courteous,and the store and units exceeded my expectations both in cleanliness and service. I'd recommend to anyone",
      "date": "2023-05-19T14:12:57.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Paul. We're glad our team was friendly, courteous, and great at keeping the property clean! Our team is here to serve you, so give us a call at (803) 426-4084 if you need any future assistance.<br>",
      "replyDate": "2023-07-10T00:51:20.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "5b852254-7ff6-41f8-b899-7d3813c44637",
      "author": "Honcho",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLosmX8lVYiUNZuL9dmGon9LA-sWwteuWHY0fzK_nWLoAeVow=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-05-19T14:10:09.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Honcho, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything! ",
      "replyDate": "2023-07-10T00:51:20.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b3259750-61ca-4bdc-8519-a24629d5f380",
      "author": "KeyzLife",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWSw_xHfc7Jv9WeRHP0kzKWHmZglUaJivbb8DaJyaQeSmfThH1v=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-05-19T14:08:18.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the fantastic rating, Keyzlife. We are glad we were able to meet all of your self-storage needs.",
      "replyDate": "2023-07-10T00:51:20.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "cb3beb3c-64e4-490c-80eb-99a84331f04d",
      "author": "Marquece Williams",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUQl-shKnx5hnhesDEqC0BuNzVfgccfWySgLAAq09uIAlSoAVk7=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-05-19T14:07:03.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team appreciates your rating, Marquece. Thank you for being a loyal Extra Space Storage customer! ",
      "replyDate": "2023-07-10T00:51:20.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "ad613c85-c130-498e-b83f-e947e1beb902",
      "author": "T Brown",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKsZoWoIPihS0eNycGayMC6o9YzWIzBi9LAAZU7-yttq5NszBc=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "I recently visited this location and had one of the best experiences. I wasn’t sure which size unit I would need for all of my junk. But with the help of Skylar being so nice to show me the different units, I was able to pick out the perfect size unit just right for my budget. Skylar was very professional and courteous during the whole process. Thank you for being so helpful and understanding. Keep providing exemplary customer service.",
      "date": "2023-05-18T20:26:17.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks, T! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Skylar was able to provide that for you while being helpful and understanding. Please give us a call at 888-storage if anything comes up! <br>",
      "replyDate": "2023-07-10T00:51:20.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "070b2e53-7780-4355-b4f2-ffd5e4f2c3c7",
      "author": "Gene Szymanski",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVrRBdbbWs9RVFZMvxSevl4GbUsX1rb1rCM-F7eN9LEdxbxwE8=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Amazing team and helped me with all my needs. Appreciate the great service. Recommend greatly",
      "date": "2023-05-18T15:41:41.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Gene. We're glad our team was able to help! Our team is here to serve you, so give us a call at (803) 426-4084 if you need any future assistance.<br>",
      "replyDate": "2023-07-10T00:51:20.000Z",
      "tags": [
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "1189a9be-d68a-48d2-ba41-e37d58ff1960",
      "author": "Cindy Bogard",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU5sb3yT8ssCBDVVmyoh7a3o5_a7rJDB5jmwnURl3ylVnBrFYiJCw=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Absolutely fantastic: Eli was super accommodating and helpful. The transaction was smooth, and the prices are very reasonable. I am quite pleased with our choice of Extra Storage. Besides, who doesn't want to do business with a company on Sparkleberry Rd? Makes me smile every time I think of it.",
      "date": "2023-05-06T16:12:33.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, Cindy! We pride ourselves on having a helpful, accommodating staff and are so happy Eli was able to assist you! Feel free to swing by your local office for any further assistance!<br>",
      "replyDate": "2023-07-10T00:51:34.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "693774bd-5466-4b54-b731-845fa5392c3d",
      "author": "Jermayne Gilchrist",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL4Nkmhxm9a8wHLy604saH_HJlBkiboCucfS-_IQPDiw3RlGw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Quick fast in &out service. Thanks Eli",
      "date": "2023-05-01T19:17:20.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for taking the time to leave your feedback, Jermayne! We're so happy to hear Eli was able to make your rental process quick and easy! Give us a call at (803) 426-4084 if you need any future assistance.",
      "replyDate": "2023-07-10T00:51:34.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "0c01533a-53d8-487b-ae9b-85a4e0f1b5ac",
      "author": "Skylar Sisk",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLofJ9GtK-6uN6jYCUKtEpc8uhQ4ylr0SWeIsPtS5vhWvN_Tw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Aubrey is great to work with on the property. Displays great management skills and a professional attitude!",
      "date": "2023-04-26T20:52:34.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Skylar. We're glad Aubrey was great to work with! Our team is here to serve you, so give us a call at (803) 426-4084 if you need any future assistance.<br>",
      "replyDate": "2023-07-10T00:51:34.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "66435e8f-89f2-4f30-9c27-6f7fdab18420",
      "author": "Peggy Logan",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXvOVOWQxvwRLjUQHhrHl-HM00E09mWocaDB56DtqqnTrh-ZAo8lA=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Special thanks to Eli and the professional care of his team for providing storage for me in a speedy and urgent manner.  Both workers were empathetic to my situation and provided speedy service to help me. I'm glad I stopped here  for storage  service. Thank you!!!",
      "date": "2023-04-26T09:32:58.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Peggy. We're glad Eli has been professional and able to take care of your storage needs! Our team is here to serve you, so give us a call at (803) 426-4084 if you need any future assistance.<br>",
      "replyDate": "2023-07-10T00:51:34.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "0dc9d02d-8aa7-4b1d-9907-232d5b254115",
      "author": "Lavontay Moore",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVGVvQ5E_rjijH2xNB1SpIS1J_ABGfC17w5A0zX-_qCleIdclQl=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-04-25T21:23:34.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Lavontay! We're happy you trust Extra Space Storage for your storage needs. ",
      "replyDate": "2023-07-10T00:51:34.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "7014c5da-2346-4025-8dd6-c9ba393850e6",
      "author": "Christina Jones",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJOgIR1yYS7kLVouhuv2meMDfq9ZWdLQXBkw909P-CQzHKb6A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very nice customer service and helpful with all my questions",
      "date": "2023-04-20T20:07:38.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Christina. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!",
      "replyDate": "2023-07-10T00:51:34.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "beb301ec-b5be-4f89-9c16-b2e6780903d2",
      "author": "alice harris",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocICd2pFrDy74xrkV--J2yIEOdTEfWCmu5H9grV3PrktYYv63A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-04-20T16:09:09.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Alice! Please let us know if there's anything else we can do to assist you with your storage needs. ",
      "replyDate": "2023-07-10T00:51:34.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "327bf38a-2922-477a-8e35-c65b15f0a1b6",
      "author": "Pashion Tyson",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK9Wb5-rv7Xp9RUYeOHQMR6ce2eOZWDDDVObqYSvGsB-SGhkg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Eli was the BOMB! He was very helpful and answered all my questions throughly! He was very patient with the process and even followed up with me on what we discussed. Thank you for your help Eli & keep being GREAT!",
      "date": "2023-04-13T17:53:36.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Pashion! We're happy Eli was able to provide a smooth rental experience. We want you to know that we are here to assist you with anything else that comes up at 888-storage!",
      "replyDate": "2023-07-10T00:51:34.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "9b146908-e626-483f-bc6f-f54e7e90894c",
      "author": "Mandolyn Middleton",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJktNRrOJUgHGS3MS6SNzdIrqv7_KfaVq06jKT4ilgIwizylw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-04-12T21:28:06.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is grateful for your rating, Mandolyn! Thank you for being a loyal Extra Space Storage customer! ",
      "replyDate": "2023-07-10T00:51:34.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "f1ffa1e5-bdac-4e5f-89d6-18fb595e1f65",
      "author": "Lisa Braulik",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLrDEr-HMka3ItI4jGVBqAztjfriQOEjxYAZLXju0UJvztSaQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great smiles, service and fast help.",
      "date": "2023-04-12T15:04:22.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, Lisa! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please stop by the office or contact us at 888-storage if you have any questions! ",
      "replyDate": "2023-07-10T00:51:34.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "e420c276-a71b-439f-98fd-01aded3e371d",
      "author": "Kennedy Hayden",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI27Acm8_QhvxXmF2D8SVkxNrOPrQEKpyMMl3C2czRXLiGvLQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The atmosphere of the facility was lovely! The store manager was incredibly helpful. I was extremely pleased with the service!",
      "date": "2023-04-07T21:00:41.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Kennedy. We're glad our team was able to help! Our team is here to serve you, so give us a call at (803) 426-4084 if you need any future assistance.<br>",
      "replyDate": "2023-07-10T00:51:34.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e571774c-b7d4-4671-bf0e-c84521b9f388",
      "author": "Tisha Fields",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUANC7EA9LcVjCWDU7HtIp6jgllT2vU_0pQgxT6TmH3gqKc3j8=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very nice, professional and thorough. Greatly appreciated the speedy service!",
      "date": "2023-04-01T20:27:46.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Tisha, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Our team is here to help, as always, give us a call at 888-storage if anything comes up. <br><br>",
      "replyDate": "2023-07-10T00:51:34.000Z",
      "tags": [
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e2e3e610-c2f5-4ed7-8c40-46c531b3af8c",
      "author": "Rhonda Davenport",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVL5vS-ZZo2nay48pf6v29WIf38lMI-k0LaC7AXo1cWAo_IVSg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great service from Eli and Skylar",
      "date": "2023-03-29T17:15:38.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, Rhonda! We pride ourselves on having a friendly, accommodating staff and are so happy Eli and Skylar were able to assist you! Let us know if you have questions at 888-storage.",
      "replyDate": "2023-07-10T00:51:34.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "88109add-dd72-4440-81c6-f5e4cb36b0dc",
      "author": "Alex Smith",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKNfNLskv9SAYP5RvQshy6femKFrz7nP35--rZBUrtAxlrKjg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Eli was very helpful, and informative, on any questions I asked him. Treats you like, he has known you forever.",
      "date": "2023-03-28T04:03:28.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Alex. We're glad Eli has been helpful and informative! Our team is here to serve you, so give us a call at (803) 426-4084 if you need any future assistance.<br>",
      "replyDate": "2023-07-10T00:51:34.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "de226a5f-6cf0-452b-8dde-02f9eb3cc6b6",
      "author": "Louise Merchant",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKbTnf7qifYd9LXqiRsLP3P5jpEizuZEWE9QQWkum6l_YsPRQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-03-27T17:54:55.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Louise. We're glad we were able to assist you with your storage needs. ",
      "replyDate": "2023-07-10T00:51:34.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "5f14559a-f630-4c28-a1e0-f393414289da",
      "author": "Robert Scotland",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLnFedMBT0yG9nbZGJtHCKAAOTzc3NygBmgNwU7Fy2uhaAqKQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-03-27T16:49:47.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are thrilled you had a 5-star experience at Extra Space Storage, Robert!  Please give us a call at 888-storage if you need further assistance with your storage needs.",
      "replyDate": "2023-07-10T00:51:34.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "698f3af3-ba18-48ec-85bf-41cac6a858a9",
      "author": "Michael Pensinger II",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocItAx8SvUQv7DGBY44qW22SZhfoi0LmrYWWi9TqXD-QFsW0UQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Eli is professional and the property looks great!",
      "date": "2023-03-27T16:28:41.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Michael, thank you for your review. We're glad Eli is professional. Don't hesitate to reach out at 888-STORAGE if you need anything! <br>",
      "replyDate": "2023-07-10T00:51:34.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d07bcdad-c2e8-471d-b9a4-95556e16b242",
      "author": "i Kellz",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXj1TRJz4sZC0vrO2I9iLZ4ptpxLy0bO4F99E1KXKq434SrQG_E=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Highly recommended. 6 stars.",
      "date": "2023-03-27T16:28:22.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind remarks, I! We're so happy to hear we have your recommendation! Feel free to stop by the office if you need anything! ",
      "replyDate": "2023-07-10T00:51:34.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "ac97c16d-3f9e-4cb6-b195-ad60b1811d14",
      "author": "Samuel Velasco",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLTyWbG9KuO4xDF3WyDKHlRFcbcBtcLEJWo1vpBBoEOfMYIaQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great and secure storage facility. Highly recommended!",
      "date": "2023-03-27T16:02:15.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for recommending us, Samuel. Security is our top priority and we appreciate that you have trusted us with your belongings! As always stop by the office or call us at 888-storage if you need anything. ",
      "replyDate": "2023-07-10T00:51:34.000Z",
      "tags": [
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "53d82944-e4c9-4bfe-9b08-c4dc6bc0cbe3",
      "author": "Eric Revels",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIt3NhoXKlIb81Abeea8-qfrinVf0iOEhkBxfL83Rei-1Z_Rw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Eli provided GREAT customer service !!!",
      "date": "2023-03-26T14:48:28.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Eric. We are glad Eli was able to provide exceptional customer service. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you. ",
      "replyDate": "2023-07-10T00:51:34.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "50fb363d-a2d1-4ebc-aa6a-fcd67f0080d0",
      "author": "Tyma Gray",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJCQWEQTw223ejbc4ZpSxm375fykvdvkX-uR8Nfrk5ebUNaDQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-03-25T17:22:00.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the 5-star rating Tyma! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
      "replyDate": "2023-07-10T00:51:38.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "3b1f8dd5-b632-4b17-8568-4d36fc9e1cc9",
      "author": "valerie logan",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKgppOQeEZQboCizUOt18nXjtZlZ5ti9VpK3twoBnldCY_YWA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very pleasant and friendly.\nGreat service 👏",
      "date": "2023-03-21T20:14:30.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Valerie, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (803) 426-4084 or stop by the office if you need anything!<br>",
      "replyDate": "2023-07-10T00:51:38.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "7e377cc1-5966-423b-949a-912891476b22",
      "author": "Stephen Scherer",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK2_j6CYZ_DP-4AM-5SNNmh2JainUsoMvulDyk-nfov9hFvEg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-03-18T19:58:18.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team works hard to keep our facility clean! Thanks for noticing!",
      "replyDate": "2023-07-10T00:51:38.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "5efd0287-172d-44ad-ac19-c72990e830b5",
      "author": "James Otis",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLbYxCRyBx8l9BmUiRTWdO-kbkEiFaVWj8P2O9EiPKysNYcbw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Beyond excellent!",
      "date": "2023-03-14T17:50:15.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you so much for your kind words, James. We really appreciate you taking the time to share your experience with us. Feel free to stop by the office if you need anything! <br>",
      "replyDate": "2023-07-10T00:51:38.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "76c69a22-0f46-4d91-8f8a-58fbb5512e38",
      "author": "Ms Alanna",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX98y0Z3o1S7MGuCGYgBcDnPi0AEWrq41vUdmRSk7oI8bPfWohaCg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Staff was AWESOME!! ABSOLUTELY AMAZING SERVICE",
      "date": "2023-03-04T17:09:38.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Alanna!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (803) 426-4084 or stop by the facility! ",
      "replyDate": "2023-07-10T00:51:38.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "1338d4f9-8a04-4441-b600-8c87ebba1878",
      "author": "Cole Claunch",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocILkXKcfr9FtcV_b_9xhpuMlgjNoeKhPAZooK9VRZtd5YxDBg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great costumer service from skyler!!",
      "date": "2023-02-28T01:13:59.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Cole. Thank you for the review. We're so glad Skyler could meet your storage needs. Please stop by the office if you need anything!",
      "replyDate": "2023-07-10T00:51:38.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "bd9069ac-4885-4cac-93f7-e8277989dbc0",
      "author": "Tanaric Augustus",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI2TncLSDZrKH200wkPVDGRMZ7dn43BQuZppGU2NlWHu7rsbg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-02-27T22:53:34.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Tanaric! If you need any assistance the future feel free to stop by or call us at (803) 426-4084.",
      "replyDate": "2023-07-10T00:51:38.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "6cef5532-cd8d-4071-a3cb-6cdb69a4caa4",
      "author": "Adonte Aiken",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKg_hzHXDqfht6lYWAlr-1DVr0-pUgt_7DQgMSxb0-XYP0V9g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-02-24T17:49:21.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Adonte, we are so happy you had a 5-star experience with Extra Space. Thank you for taking the time to leave us such a nice rating. ",
      "replyDate": "2023-07-10T00:51:38.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "8d161d54-4de7-4cce-a8e3-b7e091fecd7a",
      "author": "Rume Agbatutu",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXjkb2AaE1S-TK7Q6U9ONjIK59Hcd1SMMYW4abUREfxcbW4LpLiWQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Awesome customer service . Eli gives you all of your options and makes it work for you . Thanks Eli!",
      "date": "2023-02-23T16:25:15.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Rume. Thank you for the review. We're so glad Eli could meet your storage needs. Please stop by the office if you need anything!",
      "replyDate": "2023-07-10T00:51:38.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "225edd67-cad1-413c-b6ca-3f239d465d4b",
      "author": "Shanan Pitt",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI4PJxpnfjr1iTFX1lq3CGD5nPIuiuhIM2krJYt1oGAu6zJXA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The young lady Skylar was very personable and was very warming. I immediately felt safe knowing I am leaving my personal belongings in the care of extra space storage. Only if there were more worker’s like her in these times. I highly recommend Extra Space Storage if you cherish your belongings",
      "date": "2023-02-19T15:55:59.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your kind words, Shanan. Security is our top priority and we appreciate that you have trusted us with your belongings. We're happy to hear Skylar was personable! Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.",
      "replyDate": "2023-07-10T00:51:38.000Z",
      "tags": [
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "cbed6ea4-8e18-4855-88f9-94bb3f98c083",
      "author": "Kiki",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIhEStaS0yX3TrreUy6LbAdzw8bQdGxc3AAYdXKEzHqrCwImXw=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "The process was quick and easy. I had a question and called . I think I talked to Skylar and she was nice. Place is clean",
      "date": "2023-02-18T22:51:09.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Kiki! We're happy we were able to provide a smooth rental experience and a clean facility. We are glad Skylar hit the mark for you. Our team is here to help, as always, give us a call at 888-storage if anything comes up. <br>",
      "replyDate": "2023-07-10T00:51:38.000Z",
      "tags": [
        "cleanliness"
      ],
      "sentiment": "positive"
    },
    {
      "id": "5e7bcae5-c8e8-4bb2-a2c7-af129fa3c649",
      "author": "phillip dycus",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIxNj0ZtsPe_N2SafPdvZflRYO6Oy0Zj-DSUQ2m8UOqb7JfiQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The customer service shown by Skylar Casares was nothing I expected from a storage place. You are one lucky company to have such a kind hearted person. Thank you for helping and going above and beyond your role.",
      "date": "2023-02-18T21:02:18.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Phillip!Thank you so much for the positive review. It's great to hear Skylar was able to provide you with the customer service you deserve! If you ever need anything don't hesitate to give us a call at (803) 426-4084 or stop by the facility! ",
      "replyDate": "2023-07-10T00:51:38.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "e48ff11a-40ae-4e2b-9de2-336730f0e513",
      "author": "Nikki Franklin",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWfE5M4MvW1VuH-ourldWm1xC0MrK40tQbzuNLBfeAmcQbHbGs=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very friendly and very knowledgeable",
      "date": "2023-02-18T20:47:30.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Nikki, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Please give us a call at 888-storage if anything comes up! <br><br>",
      "replyDate": "2023-07-10T00:51:38.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "fce8a0f8-4b78-4831-af7f-6a5e9d64fb2f",
      "author": "Susan Lipchik",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWM4EGGJGi3gsYbWH7KtdVYOmCeKDZ820utFiljXNWrrRrESsd4LA=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "A young lady named Skylar assisted me and she was absolutely wonderful! Thank you!!!",
      "date": "2023-02-18T20:32:28.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the awesome review, Susan! We work hard to meet the expectations of our customers, and we're happy to hear Skylar hit the mark for you! Don't hesitate to stop by the office or contact us at (803) 426-4084 if you need anything.",
      "replyDate": "2023-07-10T00:51:38.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "d9b1c2d2-f92b-41ea-b228-9620b65e2433",
      "author": "Lawrence Nassivera",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJFRqJ2JC62LXr3DE2DN5sksBWA-qEeatTgSKs4UTaxbkpV4g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Skylar and Eli both were very helpful in explaining what was available for my needs and Skylar helped me a lot going through the application process. Great team, thanks so much",
      "date": "2023-02-18T20:24:46.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Lawrence. We're glad Skylar and Eli were helpful with your rental process! Our team is here to serve you, so give us a call at (803) 426-4084 if you need any future assistance.<br>",
      "replyDate": "2023-07-10T00:51:38.000Z",
      "tags": [
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "8ffa0362-d568-46aa-ade7-96f950c8db2b",
      "author": "Dawid Miykael",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUzmj7f3eF1vWk3BcVmcos9lf8jz66V1ESfOskTodSWDXmc2QPpHA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Courteous and professional attention provided by Eli. Made the rental experience seamless and hassle free!",
      "date": "2023-02-15T19:07:56.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Dawid! We're happy we were able to provide a smooth rental experience. Let us know if you have questions at 888-storage.",
      "replyDate": "2023-07-10T00:51:38.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "773d7bf3-1dd9-48cd-8669-944e1ac67165",
      "author": "Lakaran Green",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIXmvhWAlabm0Jby3lS2QAchljKSfnu1u5UUW70idxveplgug=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Eli Thomas was AMAZING, got us one month free and every was FAST and efficient.",
      "date": "2023-02-10T17:55:46.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the awesome review, Lakaran! We work hard to meet the expectations of our customers, and we're happy to hear Eli hit the mark for you! Don't hesitate to stop by the office or contact us at (803) 426-4084 if you need anything.",
      "replyDate": "2023-07-10T00:51:38.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "1cf8b9a0-8901-4529-91d2-95c4d4bd795f",
      "author": "alexander alphabet",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXYf94wFdVSXvB4vmm31GHQ6pLX6n7xzFs1c5J5zTF_mtAPEfzH=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Amazing people I will always be a returning customer thank you",
      "date": "2023-02-08T23:06:40.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Alexander. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.",
      "replyDate": "2023-07-10T00:51:38.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "ab4eee73-9fa4-485c-8ae9-f48f4cbab97b",
      "author": "BeautyByAshleyLauren",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXhbh1zYpYOek_NjJ2TNJbPtfZWujKE614fOT5O-5BxEBYBVbI_=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Eli was Very helpful and professional",
      "date": "2023-02-02T18:20:11.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Beautybyashleylauren. Thank you for the review. We're so glad Eli could meet your storage needs. Please stop by the office if you need anything!",
      "replyDate": "2023-07-10T00:51:38.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "3b4af446-67ec-43fa-9a5c-cf50304d4d9e",
      "author": "calvin lewis",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVmlh5NxC5Ro0M9AiltPEkkqZ_gdzNIjiI9B9LY8qxGND8Ccj96=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Had the pleasure of working with Eli to secure my unit and the experience was definitely great. I would definitely recommend Extra Space for your storage needs.",
      "date": "2023-02-02T14:55:10.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind remarks, Calvin! We're so happy to hear Eli earned us your recommendation! We're always here to help with any of your storage needs at customerservice@extraspace.com.",
      "replyDate": "2023-07-10T00:51:38.000Z",
      "tags": [
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "ed5596e2-0d5a-4d1b-b97f-e3c685d4bdd4",
      "author": "Charles Fore Kierra Smith",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJZ14YAceixuEvatnTxIUMV6c4EILJKGsOTX9PN42uMYuWxdA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Mr. Eli was very great and professional and got me the best possible rate he could I’m truly grateful",
      "date": "2023-02-01T22:30:13.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Charles. Thank you for the review. We're so glad Mr. Eli could meet your storage needs. Please stop by the office if you need anything!",
      "replyDate": "2023-07-10T00:52:00.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "5e7549a6-083d-4916-8ca4-8e74e8df51ec",
      "author": "Charles Stokes",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ5A5rAhx7xhT_MkGt0ECCC_dLnmZ4bpstRoBNTRNo88nI13g=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "It was great skylar had wonderful service she was a big help..",
      "date": "2023-01-31T20:09:21.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the awesome review, Charles! We work hard to meet the expectations of our customers, and we're happy to hear Skylar hit the mark for you! Don't hesitate to stop by the office or contact us at (803) 426-4084 if you need anything.",
      "replyDate": "2023-07-10T00:52:00.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "3909db1f-d24a-4b72-82ae-1f0310bd3b3d",
      "author": "Cynthia Koessler",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIZwTM8ihSsdYhGuMUR_6yv3KJwzfMk4z72b6iuzNBaXTH1hw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Skylar is an amazing representative.  She was kind and very helpful. It is my first experience with renting a storage unit and it has been great so far.",
      "date": "2023-01-21T17:34:29.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the awesome review, Cynthia! We work hard to meet the expectations of our customers, and we're happy to hear Skylar hit the mark for you! Don't hesitate to stop by the office or contact us at (803) 426-4084 if you need anything.",
      "replyDate": "2023-07-10T00:52:00.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "47afe0df-1164-4921-9ab0-03a68ef7aca7",
      "author": "Theresa Dozier",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLocJW8boiiD7QRIcle36Vi4zZPJlhqObZMIffc-EuIZdYY2A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Eli was very helpful and accommodating.  Great customer service.",
      "date": "2023-01-21T16:14:57.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, Theresa! We pride ourselves on having a helpful, accommodating staff and are so happy Elli was able to assist you! Please give us a call at 888-storage if anything comes up! <br>",
      "replyDate": "2023-07-10T00:52:00.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "24a92326-30a6-42fb-a56a-112b2f0fe9fd",
      "author": "Dre H",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ5NCkmvW_Co97rQZCu7d3ZH6cZRNx4d_s7UcJGl7zn9BErOg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Amazing customer service and well versed in the knowledge of the job.",
      "date": "2023-01-20T22:35:37.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Dre!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (803) 426-4084 or stop by the facility! ",
      "replyDate": "2023-07-10T00:52:00.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "1ee6b288-c40d-4146-8671-8c1153f284a9",
      "author": "Project Baby Filmz",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJPe3v1bob63IpcIuEA7hsl6wEV0VMYYFoceBT5LCdSm82Png=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Eli was great fast and efficient today love the help and I’m welcome to be a customer",
      "date": "2023-01-20T20:09:31.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Project. We're glad Eli was great and efficient to work with! Our team is here to serve you, so give us a call at (803) 426-4084 if you need any future assistance.<br>",
      "replyDate": "2023-07-10T00:52:00.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "89e1700b-a45b-4f2b-ade5-2e17e8246ea8",
      "author": "Yesenia Solis",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV5BW0vygmYjuuRI8ctx2CbKHu_9m5zkE_Q159-jpoF8ZnMUe-ilw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "They were so helpful and accommodating to the needs that I had from my storage unit.",
      "date": "2023-01-16T17:43:28.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Yesenia. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.",
      "replyDate": "2023-07-10T00:52:00.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "abd22801-7d02-4dd3-8bb7-51bc7a73aa1a",
      "author": "Crystal Sanders",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXM5z59DuugpelV9uOMXsoLPE2mm2D5RzHo2dyugNfwIPUNRX1P=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great customer service between Eli and Skylar. Thanks you guys for helping me walk through my first rental with a smooth breeze. ☺️",
      "date": "2023-01-13T15:47:08.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the awesome review, Crystal! We work hard to meet the expectations of our customers, and we're happy to hear Eli and Skylar hit the mark for you! Don't hesitate to stop by the office or contact us at (803) 426-4084 if you need anything.",
      "replyDate": "2023-07-10T00:52:00.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "d8d78270-b17a-4ff3-b3bf-ec00acce77ad",
      "author": "Brandon Quinones",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKjJ-AqKmSVSRtM-8_hAfB5cDyAL1SAlkdp6usJxk8tlSYPbA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Professional and courteous service; Skyler took the time to explain all the size units and showed me around the location. Quick and easy process to rent a unit.",
      "date": "2023-01-05T21:21:25.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the review, Brandon! It's wonderful to know Skyler was professional and courteous to work with. Don't hesitate to stop by the office or contact us at 888-786-7243 if you need anything.<br>",
      "replyDate": "2023-07-10T00:52:00.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "78d6dc29-2b71-42f5-9506-d6f4e80bad0a",
      "author": "Bee Jaye Mixon",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIeOTf2ZpF02dGKl_UpYnMhg-XfDftLniH6qni6iw5Mb2A8ng=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Eli Was A Great Help For Me Today’Quick And Easy",
      "date": "2023-01-05T14:58:58.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Bee, thanks for leaving us a review. We are glad Eli could help! Please give us a call at 888-storage if anything comes up! <br>",
      "replyDate": "2023-07-10T00:52:00.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "18236d16-0d69-467a-b9c6-82a3a96ecc01",
      "author": "Gordon Brandyburg",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJXMPs1oOXWjJlmvTm0GkI5YlG72UYCwySQHrthrd4icEhmEQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Eli and Skylar were excellent. Great service!",
      "date": "2022-12-29T17:08:47.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We appreciate the review, Frederick! We're so thrilled you have had a positive experience with Eli and Skylar at Extra Space Storage. Please don't hesitate to reach out if you need anything.",
      "replyDate": "2023-07-10T00:52:00.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "f26a94c8-04b8-452b-9ce1-3146b17ca47f",
      "author": "Amber Branch",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJbnh_0yedmTaBDGdnzPtLH-tAwFuDwx5oDV528M8MwsUgqdg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Eli and Skylar are awesome! Really listened to my needs and helped me find a solution! HIGHLY RECOMMEND",
      "date": "2022-12-28T16:05:12.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Amber, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Eli and Skylar! Please stop by the office or contact us at 888-storage if you have any questions! <br>",
      "replyDate": "2023-07-10T00:52:00.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "17e03034-b02e-4f7c-aafb-22493d0f8728",
      "author": "Wayne Berry",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWeMkjn2oF6gQibKnPUqaxNh-sAozOJmiRbjQ63OeS__WCr8IR5=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-12-21T21:45:14.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Wayne, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
      "replyDate": "2023-07-10T00:52:00.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "593a5bd3-ba39-489f-ab5c-369b13cd40ee",
      "author": "Ken McClendon",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX0KsLx3qn965RuTHm-DeutiwQJyhEb8UiMbcIzALDgnSB55zU=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Everything was as promised, unit was clean, lock provided.",
      "date": "2022-12-21T02:53:00.000Z",
      "verifiedTenant": false,
      "featured": false,
      "tags": [
        "cleanliness",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "499333d7-ba81-488f-8971-e98eca61fbb2",
      "author": "Clarissa Graham",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIc7iL-Uu6yZzsjiHUucFKFtGPnX-bRWwaXF0yeRE9HQ0MRag=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I am very pleased with the customer service I received from Eli. He was very personable and professional. I couldn’t have asked for a better experience.",
      "date": "2022-12-20T17:34:12.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Clarissa. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!",
      "replyDate": "2023-07-10T00:52:00.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "f5aa52a3-28d8-4d27-9921-d8a3661c618f",
      "author": "tyler kelley",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXAwUJDRb_X7dueCrAR8EEUi0sSqrTgjVgO0JHIV-spj8tS39s=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Eli was professional and entertaining to work with made the experience much better",
      "date": "2022-12-19T17:29:35.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Better, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Eli! Please stop by the office or contact us at 888-storage if you have any questions! <br>",
      "replyDate": "2023-07-10T00:52:00.000Z",
      "tags": [
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "688c40c9-6a33-468c-9a78-beb6bfb468bf",
      "author": "Susanne W",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLlg_mgE2wSN0IjD0a2t-g14FXrIzE3DNQO9krub--m1RrETw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Best Option!\nIf you are looking for storage space in the Midlands, this is your Best Option. You will not find a more kind, attentive, or forward thinking management team anywhere as strong as Mr. Eli.\nHe has the best interest of the customer at heart - while balancing the business goals for Extra Space.  It's incredible!\nI can attest to this first-hand.\n\nMr. Eli came to me with an idea on a way to cut my expenses on my unit.  When he saw there was a space that would work for me, that was super close by, he proposed the idea to me. I leaped at the chance. Eli was flexible on a few levels, always keeping me abreast of deadlines.  And it worked!  Eli made it happen.  I moved. It was a miracle!  Additionally,  his assistant and fellow colleague, Skylar, is also quite kind and helpful. They make a GREAT team. I feel very lucky to have these two to work with.\n\nEli is an excellent manager, communicates well, listens completely, and really does take your situation to heart.  We need more managers like Eli in the world!  I want to thank him and Skylar for helping me.\n\nI highly recommend Eli !  ~ and Skylar~ and Extra Space Storage on Sparkleberry Lane. They are the best in this market, hands down!",
      "date": "2022-12-19T02:14:58.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Susanne, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Mr. Eli! Please stop by the office or contact us at 888-storage if you have any questions! <br>",
      "replyDate": "2023-07-10T00:52:00.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "0f03379b-1374-48c1-81b9-83956c09b2cf",
      "author": "Sandra Brown",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJv6KKgVNMG5bfNh_ghE0vgJrINnzmCjHnCtVVywic2Yz1H6Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very friendly customer service\nFantastic service Eli",
      "date": "2022-12-17T17:53:10.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the awesome review, Sandra! We are glad Eli provided you with friendly service. Don't hesitate to stop by the office or contact us at (803) 426-4084 if you need anything.",
      "replyDate": "2023-07-10T00:52:00.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "8ee8135c-88d0-4e23-970f-b19db8496b6e",
      "author": "Deborah Wheeler",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWsFkP8LZxR_9UU3-DrlohmC_HUVY_edl5T_Py-yBOnG0WsWDcS=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Nice, clean property. Management team are exceptional.",
      "date": "2022-12-14T17:36:36.000Z",
      "verifiedTenant": false,
      "featured": false,
      "tags": [
        "cleanliness"
      ],
      "sentiment": "positive"
    },
    {
      "id": "4e3fd40b-a6ff-472b-b6d1-6ae997beb73d",
      "author": "Grown Women Assoc.",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIZMojDvpjOI9beZ0HkXlUHQc9F363yIh89De0yXOIVV-8xwKvJ=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Skylar C. ...is an \" Awesome\" example of true customer service!!!",
      "date": "2022-12-13T15:58:54.000Z",
      "verifiedTenant": false,
      "featured": false,
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "fdd537c0-c193-4934-b7ed-ff2d7dd94e2d",
      "author": "Rodderick Wilkes",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIZ2V8Q8zwPhUqYu0RE83KKQ4QYb0iPrRZ3ydYxE8BrCR5dmA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "From the moment I purchased my storage unit, Skylar has been phenomenal. She eagerly assists me with questions I have whether they’re in person or through phone, might I add, very punctual in response timing. She is very professional and always committed to the customers. For all new customers, I recommend asking for her and she will be more than glad to assist you.",
      "date": "2022-12-09T23:37:29.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Rodderick, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Skylar! Your recommendation is the best compliment that we can receive! Please stop by the office or contact us at 888-storage if you have any questions! <br>",
      "replyDate": "2023-07-10T00:52:02.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "10a57f05-be6a-4710-bb9c-a5556007e551",
      "author": "Carolann Hairston",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJfWOP7QEhoaOsnJXj6Z9sr8dFTUi3XShn8lXWQMNpJTDol2A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I was greeted by a sweet woman by the name of Skylar. She made sure I was taken care of, every way possible. Thanks to her the storage was the perfect size for all of my families things. I referred the storage company to many friends and family. Thanks for the help Extra Storage Space, and Skylar :)",
      "date": "2022-11-29T00:41:25.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Carolann. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Skylar. We're always here to help at 888-storage or customerservice@extraspace.com if you have any questions or need assistance with your rental.",
      "replyDate": "2023-07-10T00:52:02.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "312759dc-5152-452b-bc7d-373718f466d8",
      "author": "Maurice McFarland",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVu_eNHCK7blrCmQPh-iChAFe26I47W2z4udtJG5HND-98NitjW=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Skylar thank you so much for all your help.",
      "date": "2022-11-28T23:08:54.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Maurice. Thank you for the review. We're so glad Skylar could meet your storage needs. Please stop by the office if you need anything!",
      "replyDate": "2023-07-10T00:52:02.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "69803a5e-367b-40c9-b109-4b29568cd0d7",
      "author": "Monise Robinson",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLDVlHLGh_9SLRXMKApqoyogrrCbLqqmTm7VU8e1-GYqesjNg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great customer service",
      "date": "2022-11-28T20:32:32.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Monise! We're committed to providing excellent customer service. Let us know if you have questions at 888-storage.<br>",
      "replyDate": "2023-07-10T00:52:02.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "cc65a50b-aaaf-45da-b6cf-44d5a9335d3f",
      "author": "Stephanie McFarland",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIfln5Ttg1KdL6Q-y2HQHC1FVLNuEoL4bI9x35JZxS50IWsTg=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Skylar at the Sparkleberry Location is amazing. She was very professional, courteous and polite. Thank you again for answering all my questions.. 10 out of 10 I recommend..",
      "date": "2022-11-28T20:26:48.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the great review, Stephanie. We're thrilled you had a positive experience with Skylar at Extra Space Storage. Please stop by the office if you have any questions.",
      "replyDate": "2023-07-10T00:52:02.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "3e7db79a-a7e8-46b1-80f3-ff5baab00098",
      "author": "Johnny Brossart",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKCa1HKMH98dorO18cGoIJl_MYn3VyYACy3_Pr2Ss2SdYt8yw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Friendly helpful staff, always willing and able to help a customer in need!",
      "date": "2022-11-28T20:26:14.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, John. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.",
      "replyDate": "2023-07-10T00:52:02.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "a6ee2d3d-1e8a-4478-ab01-8812554dc6a3",
      "author": "Kenneth Woll",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJGYIGqGLzzRA2Kd9l2WynEDrWnlR1gpebwvVul3E4snE-8-Q=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2022-11-28T20:23:35.000Z",
      "verifiedTenant": false,
      "featured": false,
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "be45bc0d-20ac-4bf3-bfb4-43924257a954",
      "author": "North to South Woodworks",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLL-HVEu7I3jutHvaqjPVwZApNaFZ1U5fTars8oO2aZFoiTZQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-11-28T20:23:09.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're grateful for your rating, North. Call us at (803) 426-4084 if you have any questions or need assistance with your rental! ",
      "replyDate": "2023-07-10T00:52:02.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "8af44b9d-8a35-4368-af17-8e242c62e987",
      "author": "Jr.",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLppRyBJHp2W6Djk7YwzmKohdKWO8OQvEbFzQB8j1a-pM2eHA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Spoke with Eli, great customer service and he took care of my needs immediately working with securing me a storage unit, he even locked me in with a discount. Thanks Eli!",
      "date": "2022-11-26T18:58:10.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Jr.! Thank you so much for the positive review. It's wonderful to know Eli was able to take care of your storage needs. If you ever need anything don't hesitate to give us a call at (803) 426-4084 or stop by the facility! ",
      "replyDate": "2023-07-10T00:52:02.000Z",
      "tags": [
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "218c8529-7838-4f2c-8063-211639faae1f",
      "author": "Pola Bear",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJzSK_859qefs6mpji_3tKxZlsZSxJvS-bo8ZNbsfDDmyur1w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-11-18T15:26:55.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Pola, thank you for your positive rating!  Please stop by our office or call us at (803) 426-4084 if you have any questions.",
      "replyDate": "2023-07-10T00:52:02.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "9d53bee9-f69c-4347-b1c0-96332c586c12",
      "author": "Kevin Nahigian",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLXCop2UNPoJlH5kF4gsAnPQGU8XX_yvcbA9fZGs2zmpAw8ZQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very easy reservation process. Great staff, grounds are well kept and clean. Great experience. 👍",
      "date": "2022-11-15T18:00:02.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Kevin, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (803) 426-4084 or stop by the office if you need anything!<br>",
      "replyDate": "2023-07-10T00:52:02.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "3f2453c5-a9b5-456e-b143-267891d24100",
      "author": "michael gilbert",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLbVHyGArgm5YePIsuK3tHLrrrc3EPtI5Pn2bpWSssBWZfGuA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Excited about moving in. Excellent customer service.  5 stars. Thanks",
      "date": "2022-11-15T17:08:53.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Michael, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (803) 426-4084 or stop by the office if you need anything!<br>",
      "replyDate": "2023-07-10T00:52:02.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b73ef91e-d2ad-47ec-b57a-bc0c58ac101c",
      "author": "Jim Strickland",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWnIpOd_XHX_8xy1fIy8u8BnRrLHuGctzr3mGwNPWVlm7na1NQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "skylar and eli has been amazing and has help me out! thank you for all your hard work!",
      "date": "2022-11-05T17:14:12.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Jim. We're glad Skylar and Eli were able to help! Our team is here to serve you, so give us a call at (803) 426-4084 if you need any future assistance.<br>",
      "replyDate": "2023-07-10T00:52:02.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "c7e6b90a-99e2-4998-b380-ed2e11186b5e",
      "author": "DianaMarie Pitt",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUz6C9BLo_pRoDFovPsqMR49N8dmE2SIJSy36U_UXZcrirlLuBS=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Facility is very clean and the staff is very friendly and knowledgeable. They made this process quick and easy!\nThank you Skylar and Eli! I will recommend you guys If someone ever needs storage!",
      "date": "2022-10-21T01:17:36.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Dianamarie, thank you for your review! We're so happy to hear that your experience with Skylar and Eli and cleanliness of the facility has been positive! If you have any questions, let us know at 888-storage.",
      "replyDate": "2023-07-10T00:52:02.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "6cdea5b7-54d3-49e2-ae42-fe36131afaf4",
      "author": "Wesley Bishop",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKfwwD0m3SnPZB2egq7v4R7JlKMNydfk-d_SrrVr5pdrZvpDQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Eli is awesome! Great experience! Went over pricing and size options to find the perfect fit  for me.",
      "date": "2022-10-19T13:47:38.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the positive review, Wesley! We are glad you had a great experience with Eli. Don't hesitate to reach out to us at 888-storage if you need anything!  ",
      "replyDate": "2023-07-10T00:52:02.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "bbcd5e97-2733-41b9-90f4-928e4f956b43",
      "author": "Platinum Boutique",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocImS9YY_AJt1uLxxjAw7eTA599QQ2ST8sDEiasdln1_11cqNA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Eli at Extra Space Storage on 810 Sparkleberry lane gave us great customer service. With so many other storage facilities wanting our business on our journey looking for a storage for business. At the end of our search,  We are willing to drive 4 extra miles for great customer service, positive attitude, and a long term price to fit our budget for months to come. I would strongly recommend inquiring at that location on your search to getting a storage to better your business or making more room.",
      "date": "2022-10-18T20:30:06.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Platinum. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Eli. We're always here to help at 888-storage or customerservice@extraspace.com if you have any questions or need assistance with your rental.",
      "replyDate": "2023-07-10T00:52:02.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e01fea89-ca6f-4f51-8240-1a29e2208274",
      "author": "DarthChill 22",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU0HaIWoVfepmq2xR3tf9kMC6GAgGd6pxyO3eRj1zq6AN9EjubF=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great service",
      "date": "2022-10-18T16:28:54.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Darthchill!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (803) 426-4084 or stop by the facility!",
      "replyDate": "2023-07-10T00:52:02.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "491ca9e9-e18b-4032-b783-e3bcbe02cf2e",
      "author": "Debbie Green",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI9LE0Ftgo0GKejO-J2CMxslZRjkCPcuaA9L1I7Ejfy6wUsug=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Skylar and Eli are top notch with out a doubt. These two are definitely a dynamic duo. I came in and they both were very pleasant to work with and brought a smile to me during my difficult time. They walked me through the lease and explained every type of fee that could possibly happen, most companies try to hide that and the fact that they were very open about it made me feel very pleased and safe to leave my items here. I would recommend anyone and everyone to use this facility!\nThank you",
      "date": "2022-10-15T20:24:29.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Debbie. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Skylar and Eli! We are grateful to have you as a customer and are here to help at 888-storage whenever you need us!",
      "replyDate": "2023-07-10T00:52:02.000Z",
      "tags": [
        "price",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "71300189-23d8-457d-ada8-33b51f92e1ee",
      "author": "Kayla Shouse",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWcxZreLg6aHNf_A5b76Ew_m_pGYdeDYWV--a7ptct1nzu7gpyB=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Very friendly staff and clean office/units. Everything was smooth sailing for my move-in of items. Highly recommend!",
      "date": "2022-10-11T21:56:16.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Kayla, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Please stop by the office or reach out to us at 888-storage if you have any questions!",
      "replyDate": "2023-07-10T00:52:02.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "bd4fab0b-880d-4e5a-9a90-c2914ed7c957",
      "author": "Lamar Stills",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIkEJv1z7PiUuakSsOINSDjK4IAHIO-RLQZGfzacUN5n_rPwg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Skylar is AMAZING! She has bailed me out several times. One time she was here after hours tending to another customer and was able to help me gain access to my storage even though I had lost my key. On my first attempt to open the gate she showed up on the weekend to help me enter my code. Its moments like those that make me love storing my goods at this location and you should too!",
      "date": "2022-10-06T22:05:49.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Lamar. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Skylar. Our team will continue to work hard to meet your storage needs, so let us know if you need anything else at 888-storage.",
      "replyDate": "2023-07-10T00:52:02.000Z",
      "tags": [
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "3df834c5-f332-4989-ab31-3e9ad2d844b6",
      "author": "Willie Gardner",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIgeUaqEcy1WmnOzfM1AZW0k58wK_lkxJkCAh-fl1pIAB35dg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-10-05T16:16:50.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Wow, thank you for the 5-star rating Willie! We are grateful for customers like you.",
      "replyDate": "2023-07-10T00:52:07.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "5d77fd5c-5da0-4557-a7a7-f4d2f394cfab",
      "author": "Eric Spencer",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKc48l_tuQchdLq2WZV4P3gunrkNY72runaj_17GbTyZpFc=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Professional staff, I arrived at 5:50 and completed check-in and departure before office closing at 6 pm",
      "date": "2022-10-05T13:58:54.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Eric!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (803) 426-4084 or stop by the facility!",
      "replyDate": "2023-07-10T00:52:07.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "445c1a02-d33d-4ea7-8482-4691684d7ffd",
      "author": "Catherine Curtis",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX8W5Q9oejybnC-gVEybxrXPE_pWbrfpYgRG__0tlMEk51XJ3nX=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I’ve been using this storage facility for several years, & I have nothing but positive things to say about it. The units are always clean, hours are convenient, & the office managers are very nice & accommodating.",
      "date": "2022-10-04T21:27:16.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We know you have many options for storing your belongings, and are committed to being the most cleanest, secure and professional storage solution in your neighborhood. Thanks for being a loyal customer, Catherine. Call us at 888-storage whenever you need us!",
      "replyDate": "2023-07-10T00:52:07.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "5b11cbf9-7424-4ca0-baf5-143b4ec58f53",
      "author": "Jamon Roach",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU4V5la_kkxIDhWNfWBghOKcO2x2ClyxpMbD7ZQ_JeN9pITnpyF=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Very nice facility here!  Good, clean, units with fair pricing!\n\nEli was a HUGE help in getting us set up.\n\nHighly recommend!!!",
      "date": "2022-09-30T18:31:15.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your review, Jamon! Providing renters with clean and fairly priced facilities is our top priority. We're glad we were able to meet your storage needs and that Eli was a huge help. Please give us a call at 888-storage if anything comes up!",
      "replyDate": "2023-07-10T00:52:07.000Z",
      "tags": [
        "cleanliness",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "c3765fbb-9d1f-4228-979f-109e8953337f",
      "author": "Ismael Medina",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIrjeNP4Z9ONT799KGBRaLBVLhS43ukPvtW2pEBtG8wPTqhog=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Skyler Casares was very helpful she help me out tremendously  thank you so much and excellent customer service skills!!",
      "date": "2022-09-17T21:20:59.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Ismael. We're thrilled you had a positive experience with Skyler at Extra Space Storage. Please stop by the office if you have any questions.",
      "replyDate": "2023-07-10T00:52:07.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "fdfb0cb4-37d5-4c0b-ae02-2cece991c1ad",
      "author": "Trywell Hamuntanga",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI9v4M5DJfnF03kPHmPCzwWCooEIyS2krHIPXHE20mwiasxKQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Skylar was very pleasant to work with and got me in the right size unit",
      "date": "2022-09-17T17:06:33.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Trywell. We're thrilled you had a positive experience with Skylar at Extra Space Storage. Please stop by the office if you have any questions.",
      "replyDate": "2023-07-10T00:52:07.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "ec9d441c-55e9-4fe9-ac13-e353a67affa7",
      "author": "Lexi Lahey",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocINemoxaE4q7kHfJrwxVScMywiV0GuJ9hhJbzv9ec0-poUPug=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Eli helped me and provided a great experience! I couldn’t have asked for better help!",
      "date": "2022-09-15T01:42:59.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Lexi. Thank you for the review. We're so glad Eli could meet your storage needs. Please stop by the office if you need anything!",
      "replyDate": "2023-07-10T00:52:07.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "727f71fb-88bf-4842-97fa-7ff5e1bfe07c",
      "author": "Nick Thomas",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLvJS4XPJM0Uj7iYTwTwy21u84JvwStqd2uCmsrFEosWMUCtQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-09-14T20:37:50.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks, Nick! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (803) 426-4084 if you ever need anything.",
      "replyDate": "2023-07-10T00:52:07.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "2d0f97b5-7803-4c9a-8c2a-0b4e00ade666",
      "author": "carmen Lyles",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI1IIevgMG67s-juJ50hsjmO_M535BHP-cfHAPjIR-_32S8Lg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Eli was really nice, very helpful, and helped us really quick!",
      "date": "2022-09-14T20:20:50.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Carmen. Thank you for the review. We're so glad Eli could meet your storage needs. Please stop by the office if you need anything!",
      "replyDate": "2023-07-10T00:52:07.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "1896ff84-bc8b-48b4-8ba4-f0dd91c7e723",
      "author": "Janet Stemlewski",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLVOzDD51Wgd8DGqZY2kga96JNzUvQp9G6fYvbZxrKqHxkwMw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Online ordered. All set up when I got there.",
      "date": "2022-09-14T19:44:00.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Janet! We're happy we were able to provide a smooth rental experience. Our team is here to help, as always, give us a call at 888-storage if anything comes up.",
      "replyDate": "2023-07-10T00:52:07.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "8b10b45f-fbcb-4943-9f89-9e156285d494",
      "author": "Syleste Pierce",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK3F9MbvxGSNcl5Malh-5Ee09OQVazaMyz2QzLeGsnHAMxGYg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Eli was very helpful with finding a unit to suite my needs and budget, great attitude!",
      "date": "2022-09-14T19:43:12.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks, Syleste, for the great rating! We're thrilled to hear Eli was able to provide the best advice on selecting the right unit size with the right price! Give us a call at 888-storage or stop by the office if you need anything.",
      "replyDate": "2023-07-10T00:52:07.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "22ef7a1d-42b7-46ec-bd77-5eab0ab9b589",
      "author": "Yves Armenta",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWiQ7rUq1wqrsu8I2CUpUBhA1FGD86aSUzM-Qq7-RuR2eWJnyGM=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Eli is the best ! Super chill dude , no matter what he’s helping you with he always ensures to support you while being communicative, friendly , & professional. 10/10 would recommend again",
      "date": "2022-09-14T19:20:20.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the great rating, Yves. We're happy to hear Eli was super chill, communicative, friendly, and professional to work with! Your kind words are appreciated. Our team is here to serve you, so give us a call at (803) 426-4084 if you need any future assistance.",
      "replyDate": "2023-07-10T00:52:07.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d2f53c6e-f2db-48f5-8cde-67b72e6fa1b8",
      "author": "Royal Kings",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL4ulQB18W_7LAkhlh3clT_OaWoGU-dRLHYzIxTZNC56kI24A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Always great service",
      "date": "2022-08-29T15:06:43.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Royal! We're committed to providing excellent customer service. Please stop by the office or give us a call at 888-STORAGE.",
      "replyDate": "2023-07-10T00:52:07.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "ee562ca1-3c4e-4c3f-aeeb-ed5dd71e0cdd",
      "author": "Howard Gillard",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKd0fZNNJ7nU1nDQLI_VEXQ6Mk5i1F4hvbcqf4J8U9ImzRneQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Outstanding customer service and support! I have stored my family’s most precious items with Extra Space for over 14 years I’m the same location. Now, as my family begins a new transition to an overseas Department of the Navy posting, Eli is working with me to get my family storage items transitioned safely. Thank you so much for the support!",
      "date": "2022-08-27T18:02:01.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Howard. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Eli! We're always here to help at 888-storage if you have any questions or need assistance with your rental.",
      "replyDate": "2023-07-10T00:52:07.000Z",
      "tags": [
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "68c1dd2d-4e63-4365-8d55-74b3fd538d18",
      "author": "king RGN",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX4BgrDRtEWdI8qiBMDlyx5ou7GG2oQnFzhJra9cfavnYqKbY3m=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Great customer service. Eli was so nice and not afraid to do the grunt work. Highly recommend this place.",
      "date": "2022-08-27T15:41:41.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, King. Thank you for the review. We're so glad Eli could meet your storage needs. Please stop by the office if you need anything!",
      "replyDate": "2023-07-10T00:52:07.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "7d16c6aa-6fd6-438d-bbaa-51887eced23b",
      "author": "Jewel Hester",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXd5S62AkXVVIQ231Bik_LnhasADK62_1GxKOFEhDjGmmVrDPiV=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "This was the most hassle free sign up ever.. I showed up at 7am at storage center and was able to rent storage online and within 5 minutes I had access to my storage place along with brand new lock... Awesome !!!! Someone called me by 930am to welcome me to the space... Thank you!",
      "date": "2022-08-21T16:17:36.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the awesome review, Jewel! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Please let us know if you need any assistance or have any questions. We are always available at 888-storage.",
      "replyDate": "2023-07-10T00:52:07.000Z",
      "tags": [
        "access",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "2143d003-7c8b-4ab5-8a50-bb61a6ac26a5",
      "author": "Stephanie Harley",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWjNwlFDFT8Uk7JgQyBGnURsqv6Q1K6rWMByW0MFMMMdOGfphvs=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-08-17T18:05:11.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks, Stephanie! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (803) 426-4084 if you ever need anything.",
      "replyDate": "2023-07-10T00:52:07.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "a5b7d6c6-bc1e-4e4e-8c73-4573212ae721",
      "author": "Alex Pertgen",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIGcqYLeGvrG_rlMuYB0IilY7FnWvsoeON6tKQi1z_rDHSHKQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great service!",
      "date": "2022-08-16T20:03:10.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Alex! We're committed to providing excellent customer service. Stop by our office if you need anything in the future!",
      "replyDate": "2023-07-10T00:52:07.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "63e7eefe-565d-4b8f-8f8f-e1bc773196b6",
      "author": "dalton hedges",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK5mLU4qnRmsSHhwnXTdcTKyx2seOkkH0q6M_aNxahtLGwUaA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Wonderful people, have been using them for a while now, great service affordable prices and a great place for storing personal things that you won’t have to worry about",
      "date": "2022-08-16T19:58:48.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, Dalton. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.",
      "replyDate": "2023-07-10T00:52:07.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "8097cd08-a13e-46f9-a5d7-033c53c5d3a5",
      "author": "aeriel white",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKdZeD0D5Hap4Wycq26_75jm6U1-yS8xOnsovbyShPGAJJfnw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Love Eli very helpful quick and efficient",
      "date": "2022-08-11T16:49:06.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Aeriel, thank you for your review. We're glad Eli was very helpful, quick, and efficient. Please stop by the office or give us a call at 888-STORAGE.",
      "replyDate": "2023-07-10T00:52:07.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "fa42ac0b-0daf-4938-989f-33d13e5aef2b",
      "author": "Kinzell Hendricks",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX5JCg3c4fZsLU2ZCUHsMGj_l2L1ETOO3a78iT9vVUbC6JW4Fg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "My experience at Extra Space Storage was amazing. Skylar and Eli were awesome and they were both very professional. Thumbs up to Extra Space Storage.",
      "date": "2022-08-01T16:10:18.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Kinzell, for the great rating! It's wonderful to hear you had a positive experience with Skylar and Eli and that they both were amazing and professional. We want you to know that we are here to assist you with any further storage needs! Give us a call at (803) 426-4084 if anything comes up!",
      "replyDate": "2023-07-10T00:52:20.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "fd6cc8b7-8fd2-471a-a3e8-164dbb2645b3",
      "author": "Natasha Bates",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX4H7-lSVjy9mFEjI3b5rWsURFpq5h0Lqvd9ILYSi9EUuScH3fkRg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-07-27T21:14:31.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Natasha! We're happy you trust Extra Space Storage for your storage needs.",
      "replyDate": "2023-07-10T00:52:20.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b68942f3-eb8f-4bb0-98af-13f35752ca82",
      "author": "alleah wiand",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU_S07qkxV5jQjovAoJvZ14mAwcU4DotvIwOHUbw79i76r5MsYB=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "1000/10 service! Super easy and affordable during a stressful time, Eli made everything smooth and less stressful for our move!",
      "date": "2022-07-17T01:54:47.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "At Extra Space Storage, we do our best to provide high-quality, yet affordable spaces for our customers to store their belongings. We're so happy to hear you feel good about your rental and appreciate your business! Thanks for your kind words, Alleah. We're happy we were able to provide a smooth rental experience. Please stop by the office or give us a call at 888-STORAGE.",
      "replyDate": "2023-07-10T00:52:20.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "6cb3dc7f-5444-42a9-8b8a-e963654d8d60",
      "author": "Collin Rust",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLlWR71iZ0e42Z4F5Xwi51ZGGtReyIBTQlUqYYDhjgdoHWKQA=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Eli is one of the most professional people I've had the pleasure of dealing with! 10/10 would recommend! He'll make sure things get done right!",
      "date": "2022-07-16T22:53:42.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the kind words, Collin! We're glad Eli was professional. We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (803) 426-4084 if you need anything.",
      "replyDate": "2023-07-10T00:52:20.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "c7583356-64e9-4798-a1ea-89b594ebe274",
      "author": "Max Blitz",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLn9LDXOBt7AD95jLYCy-ij6H4nnnaonbcnKVFiFy8R8908tg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Clean and easy access. great place and people",
      "date": "2022-07-16T00:27:42.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Max, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions.",
      "replyDate": "2023-07-10T00:52:20.000Z",
      "tags": [
        "cleanliness",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "fee67922-b8a2-4cf0-9c88-05c3e52e06a9",
      "author": "Mason Lage",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV0LftCBmH9fln9IRyu_7PC3OcuMuOdqxutgdX2xOi2-aQCvJAe=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-07-13T17:10:14.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is grateful for your rating, Mason! Thank you for being a loyal Extra Space Storage customer!",
      "replyDate": "2023-07-10T00:52:20.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "2a17fdc8-db4f-4541-9094-41d019159dda",
      "author": "Joan Reed",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUpoKfRDIpDnVlZ9ojpQnsMYJ37qZTfsje6tAtRU7D2QaUnu9E9=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Making the reservation online was quick and easy. Eli showed me the unit and provided the lock. He was extremely professional and personable - great customer service!",
      "date": "2022-07-13T16:34:27.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Joan, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with Eli! Please stop by the office or reach out to us at 888-storage if you have any questions!",
      "replyDate": "2023-07-10T00:52:20.000Z",
      "tags": [
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "06a90937-542e-4b9e-8564-b0be96e8984a",
      "author": "kevin spangler",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ40nFKZ_0YjZewN5c9K2UggXCsKr9RYD9-m0_vJggEVnZDQA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Overall excellent, would recommend!",
      "date": "2022-07-13T15:40:50.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the kind words, Kevin! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (803) 426-4084 if you need anything.",
      "replyDate": "2023-07-10T00:52:20.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "57d0f98c-32eb-4644-9733-faf1fcfeca61",
      "author": "Jacob Moody",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWs5rLlS24xC2Axra_3ndO_ZgwvUuzUBYIsX3xq7We4F4JDJiNP=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Friendly staff, Great Units, actually high quality temperature control, great people to work with",
      "date": "2022-07-13T14:56:46.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi, Jacob ! Thanks for the positive review, it means a lot to our team. Please call (803) 426-4084 if you have any questions about your rental.",
      "replyDate": "2023-07-10T00:52:20.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "145d73a9-b06e-475a-95f8-beca455c3326",
      "author": "Jordan Rollain",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVK9AxfDSZC0XETUQlhwvG_nIlrvTDscWxQYf5YAXWlb0FM3HAG=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Eli was very professional and helped me figure out exactly what I wanted. 10/10 best service in town.",
      "date": "2022-07-13T14:56:32.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the great review, Jordan! We're glad Eli was very professional and helpful. Please call us at (803) 426-4084 if you have any questions!",
      "replyDate": "2023-07-10T00:52:20.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "1f2d040d-e3b0-4410-8cde-3282a71f9eee",
      "author": "Curt H",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLqZqK-PyGwI-J2SyTB-O8Z2-prrmGBmmeY_3iXo9ex_O0I6g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Skylar C she was a big help with helping me move in my unit.",
      "date": "2022-07-07T13:37:24.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Curt, thank you for your review. We're glad Skylar C was able to help! Please stop by the office or give us a call at 888-STORAGE.",
      "replyDate": "2022-07-10T00:52:20.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "9f0cb4b5-36c1-46fd-9833-3b4ed6c97683",
      "author": "Derrick Wilson",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV1mqJpJGz3dpM8-FWvqB4jzpy8a6XVM8jJLAfR0jkJQWyj_6lV=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great service and rates!!",
      "date": "2022-06-30T15:58:49.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Derrick! We're committed to providing excellent customer service. We are so happy you are satisfied with your rental rate! Please stop by the office or give us a call at 888-STORAGE.",
      "replyDate": "2022-07-10T00:52:20.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "60e9af49-bbc7-4dd0-8820-134c33bb87fb",
      "author": "RichMovement Coaching",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJsaBB-ROI2412YmVcaR9hLk5y0pkSSNYbBI02nsHVSZeN9PQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Skylar had amazing customer service and was extremely professional. She was a God send.",
      "date": "2022-06-27T20:10:55.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Richmovement, thank you for your review. We're glad Skylar had amazing customer service, was extremely professional and was a God send. As always, give us a call at 888-storage if you need anything.",
      "replyDate": "2022-07-10T00:52:20.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "490d41b9-b073-4d2f-8bb1-2d2f3e8dba45",
      "author": "Mr Moe",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL_aHL4FjRRgc4Vp2S_eW3y3R-grYeH_0fGnhYSjrov6p-GlQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-06-22T19:59:08.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Wow, thank you for the 5-star rating Mr! We are grateful for customers like you.",
      "replyDate": "2022-07-10T00:52:20.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "3961b2cc-8e07-4f15-aa05-79149acdb2ee",
      "author": "Nathaniel Bookman",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWeqhx277jgjLQRUN9FGdzZr1rbBG7odgECtVIDHF_3IWFpbzGssw=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "My experience was great. Very nice place and Skylar was exceptional.",
      "date": "2022-06-21T18:21:35.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the positive review, Nathaniel! We are glad you had a great experience with Skylar. Please stop by the office or reach out to us at 888-storage if you have any questions!",
      "replyDate": "2022-07-10T00:52:20.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "9ceefac9-57ed-4d4b-b909-d2c00d8cb082",
      "author": "Teddy Stills",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIAl2Nnv5NdE32d7RxPL4LzpMreZ5zWahxuLjqrm1MuqAKnww=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-06-15T22:38:08.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're grateful for your rating, Teddy. Call us at (803) 426-4084 if you have any questions or need assistance with your rental!",
      "replyDate": "2022-07-10T00:52:20.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "32c55b7c-2af0-45ac-b03a-e24d6d3a261e",
      "author": "Java Doctor",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL2hRpZiRjzvV7l9Al38mXzeLjur8t898UKj6of2xxbmNj-5A=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "The manager name Eli Thomas was very professional and help me get a storage unit at a fast pace. This guy customer service is superior.",
      "date": "2022-06-15T14:07:23.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Java, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with Eli! Don't hesitate to reach out to us at 888-storage if you need anything!",
      "replyDate": "2022-07-10T00:52:20.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "4923c54d-4c7a-4431-823c-398552cd9907",
      "author": "reggie myers",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVu7PGxmDKR4A_k7-rN5-31-7uj0O0IQnS6ReQavwelxdgAWMqo=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-06-13T16:53:50.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Reggie! Don't hesitate to reach out if you need anything!",
      "replyDate": "2022-07-10T00:52:20.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "9d034d24-545d-428e-beff-23023b1d4bd4",
      "author": "Twawisha Goodman",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWl6mIulSFIY3SxsNQWBwuE60Ku3I8wkc6fmLIHanP1SVLVBdyH=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Skylar and Eli were very helpful and accommodating!! Pleasant experience!",
      "date": "2022-06-13T16:00:28.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, Twawisha! We pride ourselves on having a friendly, accommodating staff and are so happy Skylar and Eli were able to assist you! Let us know if we can do anything else to help at 888-storage.",
      "replyDate": "2022-07-10T00:52:20.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e8b68b89-52a0-41b6-bcd2-41964beaa1ef",
      "author": "Savannah Kitchens",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLmzja_2KqVWe5OhBpcy8zp6SBncCP7jL3wKnip2Ke_aPQVpPw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "skylar casares was helpful , respectful and very professional.",
      "date": "2022-06-09T18:11:10.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Savannah. Thank you for the 5-star review! We're so happy Skylar could help. Don't hesitate to reach out to us at 888-storage if you need anything!",
      "replyDate": "2022-07-10T00:52:20.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "46797190-e57a-4db7-a26f-c9c89ad87b90",
      "author": "Joshua Holmes",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI-KrMEeOUiTvbCZEYkidSLv_cLZKppHo-J-15BLHLhEjZf5Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Ashara was prompt and very efficient in helping my wife and I. If I need anything from now on I will definitely be calling her.",
      "date": "2022-06-09T17:16:31.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Joshua. Thank you for the review. We're so glad Ashara could meet your storage needs. Please stop by the office if you need anything!",
      "replyDate": "2022-07-10T00:52:23.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "e0f896ca-bd90-4856-8c12-adffb2ab36a0",
      "author": "Perry Flowers",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJtTxI3P3ZSRnqTeFL7Ad_MlE0qTfxK0I9YYxuGt6J2-BwBzQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Ms. Skylar Casares was very helpful when assisting me with the right storage unit. A great experience.",
      "date": "2022-06-09T16:46:23.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Perry. Thank you for the review. We're so glad Ms. Skylar could meet your storage needs. Please stop by the office if you need anything!",
      "replyDate": "2022-07-10T00:52:23.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "ff152d5a-fabc-4cfc-a8c3-fe00a7571f00",
      "author": "William Jackson",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUUDusAx8LABFu9jOMdMmxKjczN98cavAdu9zp_-UMyGW_pKXNp=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "This place is perfect it's clean quiet has cameras the gate works and there's people on the property",
      "date": "2022-05-29T12:35:04.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi William, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions.",
      "replyDate": "2022-07-10T00:52:23.000Z",
      "tags": [
        "cleanliness",
        "access",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "7a72e4c1-a278-4a20-899b-da5bb2f1c6cf",
      "author": "Kiana Bennett",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW5PcLvjBpbL84xRQFh-8R-1PkAgBNIA1yfHw5C3-cdW0_51YBG=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-05-24T15:40:07.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is grateful for your rating, Kiana! Thank you for being a loyal Extra Space Storage customer!",
      "replyDate": "2022-07-10T00:52:23.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "3f956525-6438-471b-99b7-cd492bea29e8",
      "author": "Andrew Sellers",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWTBfPEGTxrBapT3LOcs_UJ56JDFiR5RKolViwsFI_Kt0bHnqumbw=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Clean units.  Friendly staff.  Easy access. Best unit rental experience I've ever had.",
      "date": "2022-05-21T12:22:00.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Andrew, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out to us at 888-storage if you need anything!",
      "replyDate": "2022-07-10T00:52:23.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "ec9ab724-4534-47a4-ae40-9866b5274be6",
      "author": "Jareth Wieland",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJL0uuI7U2kEaFPvuaGHR0zKcM2IgDmOKyjw_gG6-2INqmAEA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-05-21T05:07:17.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Wow, thank you for the 5-star rating Jareth! We are grateful for customers like you.",
      "replyDate": "2022-07-10T00:52:23.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "c74981a4-9e2b-4380-a156-c2f9dbf0b93c",
      "author": "Jon Sorokie",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI7qBlzvY4tgOuXwq5dPQFrGEPcLxBXmBfXhAbdi1FY2zhriw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The location is very clean and welcoming! Eli was very helpful! Awesome folks here! Storage was a piece of cake and the price point is definitely affordable! Thank you all for what you do! HIGHLY RECOMMEND!",
      "date": "2022-05-20T19:29:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the awesome review, Jon! We know our customers value clean facilities and welcoming and helpful staff so we do our best to provide that! We are glad Eli hit the mark for you. Don't hesitate to stop by the office or contact us at (803) 426-4084 if you need anything.",
      "replyDate": "2022-07-10T00:52:23.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "007bd5db-0cfa-4524-b082-dadf80cb9a72",
      "author": "Nina Thomas",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU2-YXQDRsuhI9c6KJv5ZzhiENhgy8-yPd_uHqt703FLR6okUAP=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Skylar and Eli are a great team from the time you open the door to the time you place a lock on the unit and anytime afterwards they assist with excellent hospitality and wisdom.",
      "date": "2022-05-20T16:17:21.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the awesome review, Nina! We work hard to meet the expectations of our customers, and we're happy to hear Skylar and Eli hit the mark for you! Don't hesitate to stop by the office or contact us at (803) 426-4084 if you need anything.",
      "replyDate": "2022-07-10T00:52:23.000Z",
      "tags": [
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "cecb2168-a75e-4498-a4c2-48b2e7a1bee2",
      "author": "David LaFon",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ7FiLdvz7WPRLTvz0kYXs0XLAj4PhVWlfR1clrqrJuL_CqlA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Best Storage Unit Ever!!! Such an incredible Staff",
      "date": "2022-05-20T16:12:38.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, David, for the great review! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (803) 426-4084 if anything comes up!",
      "replyDate": "2022-07-10T00:52:23.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "6f22b16f-c8a3-4a8d-bd06-0673e8c3db9b",
      "author": "KYLE LONG",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLo_p50Yo6RreoRo1bIHMkgUzOh_O6Gl6XkutbiuNv56ai22g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great place for keeping your things safe. Eli was very friendly and helpful while selecting the unit that fit our needs. 10/10 will continue to use Extra Space Storage for all my storage needs.",
      "date": "2022-05-20T15:54:33.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Kyle, Thank you for taking the time to leave your review! We pride ourselves on having a friendly, helpful staff, so we are thrilled to hear that you had such a positive experience renting with Eli! Thank you for trusting us with your valued items and for giving us the opportunity to work with you! As always, give us a call at 888-STORAGE if you need anything.",
      "replyDate": "2022-07-10T00:52:23.000Z",
      "tags": [
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "f61e2699-8f42-4d45-a3a7-45c851b68405",
      "author": "evan Burton",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI5p02blkjjeIaS3Y-sBbXVS0_EabRmS3gqppZbgK4C3YTGbw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Eli is professional yet easy going he listened to my needs and was very knowledgeable. This site is clean, safe and puts one at ease knowing your belongings are in good hands. I highly recommend Extra Space Storage",
      "date": "2022-05-20T14:44:43.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your review, Evan! Providing renters with clean and secure facilities is our top priority. It's wonderful to know Eli was professional and knowledgeable. Thank you for trusting us with your valued belongings. Our team is here to help, as always, give us a call at 888-storage if anything comes up.",
      "replyDate": "2022-07-10T00:52:23.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "53899f4d-6e37-446d-8f89-1b22e69b36dc",
      "author": "Anthony Lira",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIa-Lvrtd5mVUtZ84Rno8ksBTTZKhUwe062pRWgSmqf2pzL6sbM=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Easy to work with, to the point and a pleasant atmosphere all around.   Good people that actually care about the consumer. That in and of it’s self is worth it.  Thank god Uhaul isn’t the only option.",
      "date": "2022-05-20T14:38:50.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Anthony, for leaving us a great rating. It's wonderful to hear you had a positive experience with us and that our team was pleasant and caring! We want you to know that we are here to assist you with any further storage needs! Give us a call at (803) 426-4084 if anything comes up.",
      "replyDate": "2022-07-10T00:52:23.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "2b8fca50-271e-41fd-b02a-5c2379bf40c1",
      "author": "Just MeSLESC",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIIF3yr96Su_w0uxPT_sl2wznCsqtyXZnu75C8240DqRI0iY4Y=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-05-06T18:19:56.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Just! Don't hesitate to reach out if you need anything!",
      "replyDate": "2022-07-10T00:52:23.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "de8ee0ea-f9d3-488e-8829-fc62b984a214",
      "author": "Tony Thomas",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL2bCv-ihDRUyKCjjWXFbavVipV8eNwylC98kPVGDjp7Os90A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-05-04T14:16:00.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the positive rating Tony! We are so glad you trust Extra Space with your belongings. If you need any assistance in the future please do not hesitate to reach out at (803) 426-4084.",
      "replyDate": "2022-07-10T00:52:23.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "a09cfdf1-340e-401d-82d2-9e032b1d11cc",
      "author": "Jonathan Alexander",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJUmnGQk82l4oJyMWbSy2d48NQAoDC4SVoadfiE5eYUG7TKyw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Eli did a great job!",
      "date": "2022-04-29T16:20:48.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the positive review, Jonathan! We are glad you had a great experience with Eli. Don't hesitate to reach out to us at 888-storage if you need anything!",
      "replyDate": "2022-07-10T00:52:23.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "00ad1426-2f88-4c05-b5c0-b35b9739327c",
      "author": "andrew smith",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXIamIWQO8nhd0_Ouo5abH009_ujd5vrWxUjyjr6L8dyjD9uJcl=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-04-20T15:35:33.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Andrew! We're so glad we were able to meet your storage needs.",
      "replyDate": "2022-07-10T00:52:23.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "8645584a-7ce0-4a72-8243-ad58c212864d",
      "author": "thomas hoffman",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIPoxFGUpDnUVYEMZJNbACmWhjghFsuHbFuHsldpYYPPWl7IA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-04-19T20:42:51.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Thomas, thank you for your positive rating!  Please stop by our office or call us at (803) 426-4084 if you have any questions.",
      "replyDate": "2022-07-10T00:52:23.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "8837df10-bb90-4eff-8aec-a979b908ff45",
      "author": "Paula Paige",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKVeuBLEsVQOlmDBDyxg6TIMR7ioE9AhKrTFBP5A0urWVAvswqK=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Throughout the years we always turn to Extra Space Storage for all of our storage needs. The units are always clean and kept up. The customer service experience is always exceptional! I would highly recommend them!",
      "date": "2022-04-16T20:49:13.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for being a loyal customer, Paula! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (803) 426-4084 if you need anything.",
      "replyDate": "2022-07-10T00:52:23.000Z",
      "tags": [
        "cleanliness"
      ],
      "sentiment": "positive"
    },
    {
      "id": "436bf7d1-e8fa-4e3b-9ae2-bfc0a6bfd89b",
      "author": "James Cohen",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJcp2B41oAGxVYPa8WEbpzKLYADvS00vFFVoh8mCMFT8ImZ_Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-04-07T20:16:41.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Wow, thank you for the 5-star rating James! We are grateful for customers like you.",
      "replyDate": "2022-07-10T00:52:23.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "49d5b723-72c1-4831-93f4-02f14a92f790",
      "author": "Sarah Gay",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW4fo39__BSGpLIIphQmCTdJwTDB0HxmTRKF5QlPMW1ZSGb9jVX7g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Elisha was very pleasant and friendly during the rental process ensuring that I had everything needed for the correct unit. Great sales agent .",
      "date": "2022-04-06T15:54:08.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the great review, Sarah! We're glad Elisha was very pleasant and friendly. Please call us at (803) 426-4084 if you have any questions!",
      "replyDate": "2022-07-10T00:52:23.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "4ee6caad-7c91-42a2-b114-7b684a5b8420",
      "author": "damion cokley",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW83743ur5-Bwy17HBFL84LE_0YlM3Ryqzgavk01JaqbESHwXUW=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Excellent customer service great deals highly recommended!",
      "date": "2022-04-04T17:23:37.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for recommending us, Damion! We're committed to providing excellent customer service. Stop by our office if you need assistance or have any questions.",
      "replyDate": "2022-07-10T00:52:34.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "c8771924-1224-4cb0-b25c-bcd7e53fe1df",
      "author": "Angelia Hogan",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWlPkTmtlomnPCO3UnltDvUV-eK6UyY4P0l6y9EQgOPQGIa2kxQ=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "This is a great place to Storage your house whole good and Mrs.Skyla is a  very friendly person with great personality keep up the good work I love you guys 😉🤗😁♥️👋",
      "date": "2022-04-02T20:28:12.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind review, Angelia. We're glad Skyla was friendly and had a great personality! Our team is here to serve you, so give us a call at (803) 426-4084 if you need any future assistance.",
      "replyDate": "2022-07-10T00:52:34.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "aa041b6f-d16f-4c6c-b6b4-575a10c12f1c",
      "author": "AC M",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKRqbt52Zp8uNLc0ZqmGOnYa9dB9mNLPBqb2Y0e8CcCN3R8UA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Wow, what a smooth experience. I had a few questions so I called the location directly. Eli answered all of my questions and even told me about things I hadn’t considered to make sure I got the best deal. Skylar made the rental process super simple and made sure I was set with everything we needed.\nI have helped others rent from places in the past, but this by far was the smoothest and most pleasant process I have ever experienced.",
      "date": "2022-04-02T16:25:38.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the awesome review, Ac! We are happy to hear you have had such a smooth experience with our team and that Eli and Skylar were pleasant to work with and able to get you the best deal possible. Your kind words are truly appreciated. Don't hesitate to stop by the office or contact us at (803) 426-4084 if you need anything.",
      "replyDate": "2022-07-10T00:52:34.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "80816786-ffa0-4230-a40e-c3f5790d519d",
      "author": "wallter williams",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLrBaUDPFOkaxG70qiItS5DEkApTDxHaKPnTc_wfZ0micpwdw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Eli Thomas was really awesome he was really nice his customer service was excellent and I’m glad we got a chance to meet and talk!",
      "date": "2022-04-01T22:14:14.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Wallter. We're glad Eli Thomas was really awesome, was really nice, and his customer service was excellent. Feel free to contact us if you need anything at 888-STORAGE or stop by the office.",
      "replyDate": "2022-07-10T00:52:34.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "00697f4e-b868-436e-b5e7-04d6f684f319",
      "author": "Sarah Cauble",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI1UNy6j515QPryUZ_8osXjOxaRNOr8qmYxgYUjtbOMgDXz5w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-03-29T18:07:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Sarah! Don't hesitate to reach out if you need anything!",
      "replyDate": "2022-07-10T00:52:34.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "e3ce68ff-70fc-4391-969b-ba1b21809b9b",
      "author": "Jordan Leondre",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJH0z1bab888s72MWYdooFcxF_xK-efbMH8pM9U8A-76_eKyg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Absolutely excellent staff and service. After having issues at another place they were exceptional at helping me out!",
      "date": "2022-03-29T17:26:40.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Jordan. Thank you so much for the positive review, it means a lot to our team! If you have any questions feel free to stop by or give us a call at (803) 426-4084.",
      "replyDate": "2022-07-10T00:52:34.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "24bdbfeb-fdcd-49a3-aea0-09f625d58d0e",
      "author": "Roger Catarino",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIb2g-RDyjezBcko6lEztnrnpapwUnp1SlITrpzKj3dTz848Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "My  experience with all aspects of Extra Storage Space was excellent.  Skylar was terrific to work with.  Very professional and very helpful and accommodating.",
      "date": "2022-03-27T12:20:25.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Roger. Thank you for the 5-star review! We're so happy Skylar could help. We are always here to help with any other storage needs at 888-storage.",
      "replyDate": "2022-07-10T00:52:34.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "fbbbb2b3-1920-4e9a-90a9-e8c0b3265070",
      "author": "Dee nice",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKrkL8LBy0a01f1WdexO30myI0K8uYIN7AZHQlPwt-8sKDXzA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-03-25T20:28:35.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Wow, thank you for the 5-star rating Dee! We are grateful for customers like you.",
      "replyDate": "2022-07-10T00:52:34.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "7343fb16-6313-4068-8b74-177c47a0d844",
      "author": "Khal",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIX2Muiqzt4aqi5Fpx78n3e7WsXU0NvoYTJ5r7J_RS2cXQ9TA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I was with a different storage company for years but after being jerked around and overcharged, I  found this one on the way from work. The difference between the two is night and day!! The buildings are much nicer, the staff is friendly with professional management that treat you like a person instead of just a number like most places. Highly recommended!! -Mike",
      "date": "2022-03-16T08:33:04.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Khalz, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with us! We really appreciate the recommendation as well as the 5-star review! Please stop by the office or reach out to us at 888-storage if you have any questions!",
      "replyDate": "2022-07-10T00:52:34.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "b6fcde15-1673-4e35-b753-73011bebfb8c",
      "author": "Tom Kofer",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI0D9I3UasyoIy6l5xvjV9l7i9Hs_7mQe_31QygpWhUM-jKIg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Was helped by Eli, he was very professional, and knowledgeable about the units.   I would absolutely recommend.",
      "date": "2022-03-15T21:10:10.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Tom, Thank you for taking the time to leave your review! We pride ourselves on having a professional, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Eli! Your recommendation means so much to us! Give us a call at 888-storage or stop by the office if you need anything!",
      "replyDate": "2022-07-10T00:52:34.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "2f7dc11a-d49e-4e2d-a36f-fd253810299b",
      "author": "David H",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJUKuEdDUgSwuj1CGCYH3c5qUUfXrnFsDQY5pTPKRHKDHevKw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very professional staff extremely helpful each time I came there , I will continue too use this service.",
      "date": "2022-03-09T16:33:17.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi, David ! Thanks for the positive review, it means a lot to our team. Please call (803) 426-4084 if you have any questions about your rental.",
      "replyDate": "2022-07-10T00:52:34.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "923b0245-4245-4210-abfe-574e32170c17",
      "author": "Billy Williams",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVgC-poE4QJ6X_tFRof6OIosTlQcJhuXBqwc4RKhgXI68OryHcj=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very friendly staff calling and walk-in and located in a good area of town.",
      "date": "2022-03-07T17:50:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the awesome review, Billy! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! If there is anything we can do for you, please let us know at 888-storage.",
      "replyDate": "2022-07-10T00:52:34.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "773c9980-bdcd-499f-a214-4a4aa4eb874f",
      "author": "John Quinn",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLX4PrY9PX-WZ08RSRzRmzuoXwqsW9Y_D3TaW9vXdKCJfRW0A=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Clean unit, security gates worked well",
      "date": "2022-03-03T22:34:42.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your feedback, John! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Give us a call if you have any questions!",
      "replyDate": "2022-07-10T00:52:34.000Z",
      "tags": [
        "cleanliness",
        "access",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "eb1674bd-200b-4e57-a556-692273e727ef",
      "author": "Beneathea Murphy",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjULzlSYqVbq56lzL9sjSoepA9CBSO40ANHlwH7aULyfVKzjKY8_=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I've had two storage units in my life and this is by far the nicest one. I would highly recommend Extra Spaces Storage to anyone. The staff were very attentive and focused on my overall needs when helping me select the perfect storage unit for my belongings. By offering insurance as an extra layer of  protection for my things really made my decision 10 times easier. I couldn't be more pleased.",
      "date": "2022-02-21T22:23:19.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Beneathea. Thank you for choosing Extra Space Storage! We really appreciate this thoughtful review! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear we were able to provide that for you! Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.",
      "replyDate": "2022-07-10T00:52:34.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "5b4bd079-4be7-48e4-b2cd-7aafd91427ea",
      "author": "Steve Lee",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIJZKlR6yEgVtW8FSzzBH-0w53QJrpWoNYD4RCOS95yuBULKw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-02-17T13:56:59.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Steve, thank you so much for the great rating! Stop by our office or give us a call at (803) 426-4084 at any time if you need assistance or have any questions.",
      "replyDate": "2022-07-10T00:52:34.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "4b29f064-1f89-4ad8-a5e4-b504f601ec18",
      "author": "Gloria Luna",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVJSlwwCKjHx6aJcf1kmKiumxwqe9jaTwYDjkmHXAuWrNPRB7_n3w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-02-16T18:10:16.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the 5 - star rating Gloria! We are so happy you had a great experience. If you ever need anything feel free to call us at (803) 426-4084.",
      "replyDate": "2022-07-10T00:52:34.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "da6b7fd4-bed8-449c-be86-0f02829690ae",
      "author": "Lauren Capps",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKw3V1Pp0jFtNUJVJRPA5X_B6dne4ztFuNywOwsFDjciDbo3w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Super nice and professional!! Michele is the best!!!",
      "date": "2022-02-16T18:01:28.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the great review, Lauren! We're glad Michele was super nice and professional. Please call us at (803) 426-4084 if you have any questions!",
      "replyDate": "2022-07-10T00:52:34.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "966ba95a-35e5-46c9-9c86-a218eb4670c4",
      "author": "scott goodenow",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXdyULkK26ULdGkN_BDAjheDD8kXyZRSsMzrIj1Fmjx9x6MGYgJ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-02-16T18:00:41.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Scott! Please let us know if there's anything else we can do to assist you with your storage needs.",
      "replyDate": "2022-07-10T00:52:34.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b7a642a9-e61c-42f6-af05-a2872db42ed0",
      "author": "guadalupe Casares",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKqIB67wgIsCS4ujqIeyit9Maa-lgyyQIflA6D4eLVivBkhZw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "She’s very business oriented I feel like she’s can do it extraordinary job at anything she wants to accomplish I was well pleased with her",
      "date": "2022-01-21T20:50:52.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Guadalupe, thank you for your review. We're glad our manager was very business-oriented and can do it extraordinary job at anything she wants to accomplish. Give us a call at 888-STORAGE if there is anything, we can do to assist you.",
      "replyDate": "2022-07-10T00:52:34.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "a3244cfc-7ca2-45ef-822d-0a5768772cb2",
      "author": "tina Shannel13",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKTJsYLoJJgNNaCGfz67leC0gE256guXYTDUvWNNfolrAwwBQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-01-21T17:08:26.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Tina. We're glad we were able to assist you with your storage needs.",
      "replyDate": "2022-07-10T00:52:34.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "0760766d-16ef-47e6-a0eb-c9f4f603eb97",
      "author": "Jakevious Kelly",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXA787BvsYoBVMUWghmLJqgGpxuhMG_sO1NFs1kJD0XSwd2svRM=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "It's a good place",
      "date": "2022-01-17T21:10:37.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for sharing your positive experience, Jakevious. We're committed to being your go-to stop for all your local storage needs! Stop by our office if you need assistance or have any questions.",
      "replyDate": "2022-07-10T00:53:08.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "423776f5-c598-41fd-bdd5-1c3083339cd0",
      "author": "Keicha Chandler-Smith",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUQnW3mFh80llwr95uVuRAi0z4Ttf7U9J2inoVqTE8WKaZPGMeL=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Michele at the Sparkleberry location is nothing short of AMAZING! she's patient, thorough, & professional! I'd definitely recommend",
      "date": "2022-01-14T17:44:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, Keicha! We pride ourselves on having a friendly, accommodating staff and are so happy Michele was able to assist you! Feel free to reach out at any time at 888-storage.",
      "replyDate": "2022-07-10T00:53:08.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "be7655b1-a24a-458a-a1b8-b08a73f044d7",
      "author": "elder nathaniel Ndukwe",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXSyU-L8QZHTPWuH19fn80rW49to8Ha7GfOudMCNayh1eoBb3zG=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Good",
      "date": "2021-12-16T12:52:38.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for choosing Extra Space Storage Elder Nathaniel. We're here to help if you have any questions or need assistance with your rental! Call us at (803) 426-4084 with any questions!",
      "replyDate": "2022-07-10T00:53:08.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "c098a029-bd11-451a-8c23-08957072838a",
      "author": "Wanda Thompson",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJIsWkigXSOT6st4kpQH5B6zJQptYeD29Ry-bvIe8Hvtj77og=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Today is Tuesday December 14 2021. I noticed that my account was charged a significant amount than what I normally pay per month. I contacted Extra Space to inform them that I was not aware of this increase from $104 to $$165 monthly that’s a HUGE INCREASE!!!! that I had no knowledge of!!! They said that a notification was sent out months ago so like most of us … if we received a postcard envelope we trash it with junk mail!!! Kayla help solve this  problem for me. She contacted her company and then called me back to let me know that I would be credited for the following month being that I was unaware of the increase. Kayla was very efficient and professional and although I have to pay the increase in a couple of months, her professionalism soothe the situation. Thank you so much Kayla!! You’re a 🌟 this company is extremely lucky to have you!!! Keep up the GREAT WORK !!",
      "date": "2021-12-14T20:51:08.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Wanda, thank you for your review. We're glad Kayla help solve this problem for you, contacted her company, and then called you back to let you know that you would be credited for the following month. We pride ourselves on having a professional staff, so we are thrilled to hear that you had such a positive experience renting with us! Give us a call at 888-STORAGE if there is anything, we can do to assist you.",
      "replyDate": "2022-07-10T00:53:08.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "b35a04c7-b146-4e9f-8a21-225b39711716",
      "author": "Atilya Singletary",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWTPBP_RLRl12dnSfaP7ZRslTySvECgRhWKckOdvD6rND1PvpWG=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great customer service. Made sure I had everything I needed.",
      "date": "2021-12-14T20:45:07.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your feedback, Atilya! We love to hear that our customers are happy with Extra Space. Don't hesitate to reach out to us at 888-storage if you need anything!",
      "replyDate": "2022-07-10T00:53:08.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "263049eb-ddc0-4d85-a298-399fb53f388f",
      "author": "Rhonda Failoni",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIslGRzbQ0o-nX6VPc41c3QnzhZjxQ_w9uM_DDB-idSdBgNmA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "We are very thankful for Kayla, she helped us out by prorating our storage fee. We only needed a few more days to store our things, rather than paying an entire month. This is such a blessing, especially during Christmas. Thanks Kayla!!!",
      "date": "2021-12-14T15:11:03.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Rhonda. We're glad Kayla was able to help! Our team is here to serve you, so give us a call at (803) 426-4084 if you need any future assistance.",
      "replyDate": "2022-07-10T00:53:08.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d0e73f82-1260-4cb9-bf3c-29c566bc9f69",
      "author": "Ray Bristow",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIeLQ2fm2SbnNt_ixTT14og-O169gXS24_Z5ywB2c0XALk6xg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Michelle was awesome!!!",
      "date": "2021-12-11T22:24:56.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the awesome review, Ray! We work hard to meet the expectations of our customers, and we're happy to hear Michelle hit the mark for you! Don't hesitate to stop by the office or contact us at (803) 426-4084 if you need anything.",
      "replyDate": "2022-07-10T00:53:08.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "ee390dff-a1f0-4416-9b05-9529543d32f6",
      "author": "Jim Latham",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIL_ce11i6io6GT_9AblsyvvJqS3cw8Ia9Rgx8GcYa4TTW7Nw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-12-06T01:00:28.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Jim! Please let us know if there's anything else we can do to assist you with your storage needs.",
      "replyDate": "2022-07-10T00:53:08.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "3904ab5c-9e17-4bf1-ac11-31d6ab4cefcf",
      "author": "Linda Sullivan",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJmNaXqUVhMCKK8nchODW7NXiEg7YvfVzg9j2sxw0cedw3KOg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Michelle & Kayla were so helpful.  Explained everything",
      "date": "2021-12-05T23:32:01.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Linda. We're glad Michelle and Kayla were able to help! Our team is here to serve you, so give us a call at (803) 426-4084 if you need any future assistance.",
      "replyDate": "2022-07-10T00:53:08.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "885188b7-5b83-4ad2-95ed-659f6077e83a",
      "author": "James Glasgow I",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKrlW-tBd2NTlcxzs__ecjxftyfEhUWFHsgFbme7vEqF_D4_w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-12-01T00:27:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, A Google! Don't hesitate to reach out if you need anything!",
      "replyDate": "2022-07-10T00:53:08.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "ae82f32f-3eaf-4bc9-92f8-f848fad066a5",
      "author": "donovan atchison",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLg7Li6u2uhCdGJmMk2p6ukqHpfXW6I2_QxJPEUqQhfAdW2-A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-11-19T00:53:42.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Donovan,  thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
      "replyDate": "2022-07-10T00:53:08.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "7a607e38-e0ef-430a-845c-2157f05562ce",
      "author": "My Stery",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIGhyGGIoLvvepR1mGcq7O0J3Bt7aWQxMgRPbIx2rGgZoXj4w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-11-03T01:02:22.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi My, thanks for leaving a rating! We're happy you trust Extra Space Storage for your storage needs.",
      "replyDate": "2022-07-10T00:53:08.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "f181434c-afdd-4dda-81c1-228ba26f4944",
      "author": "Beena Varughese",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXnhrm458ykMgfhABJQtptmN-W73uY4RZl8YhAO4X1-9hezyQIS=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "My experience today with Mr. Jones at Extra Space was the epitomy of customer service.\nAt times we have lost this in our society unfortunately. However, Mr. Jones professionalism, kindness and knowledge base restored my faith in great service.\nThank you again for your help today!",
      "date": "2021-10-27T23:10:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Beena, Thank you for taking the time to leave your feedback! We pride ourselves on having a professional, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Mr. Jones! Please stop by the office or reach out to us at 888-storage if you have any questions!",
      "replyDate": "2022-07-10T00:53:08.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "7975c7fc-23d6-4682-8864-c1a239b5b606",
      "author": "Michele Morgan",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJaGtWk69spcnWPEYbU07Uo8LGDtU4tco4ScGqVIBJWX8lDFA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-09-25T21:08:15.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Michele! We're so glad we were able to meet your storage needs.",
      "replyDate": "2022-07-10T00:53:08.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "bd4df140-a047-42a1-a0c6-48070678e9ff",
      "author": "michael myers",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLj8Ljso6OJOn9pGykbPk7rbbiGoGMIXU60p-8u5XcfhRlo3A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Mike-Aylle M…such an asset and knowledgeable employee.  So much help…as this was my first experience with storage.",
      "date": "2021-09-18T17:59:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Michael, we appreciate you taking the time to share your experience with us! We agree, Mike-Aylle is such an asset to our team! Thank you for choosing Extra Space Storage for your storage needs. Don't hesitate to reach out to us at 888-storage if you need anything!",
      "replyDate": "2022-07-10T00:53:08.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "98721850-c0c2-4577-bd52-b42c0391433f",
      "author": "Tenika Sanders",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIlsPZ6EEaFhl3qOOxuDI7BHK7FJV5J8T3RE8RjKNBGmejs3Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Mike-Aylle offered excellent customer service! She was patient and knowledgeable!",
      "date": "2021-09-18T17:56:23.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Tenika, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Mike-Aylle! Don't hesitate to reach out to us at 888-storage if you need anything!",
      "replyDate": "2022-07-10T00:53:08.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "05152f26-a151-4694-8ab0-6ba331569879",
      "author": "Jeremy Twyford (JT)",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUtoFODd6zcVxaEqyxnNHAjai7VWSqO8tCK5DDjC9edZVFuG4Rj=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-08-30T20:19:48.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is grateful for your rating, Jeremy! Thank you for being a loyal Extra Space Storage customer!",
      "replyDate": "2022-07-10T00:53:08.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "d84539ec-945d-495a-bec9-b810bd659459",
      "author": "Monique",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI1Jlcf_L4kJMtl6WSANreP2APVGvPWdWE-4D6b7UHNe1o_rw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-08-22T03:02:45.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Monique, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything!",
      "replyDate": "2022-07-10T00:53:08.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "17eae3e2-9cf5-4f12-890c-7424e37a9bcf",
      "author": "Luther Owens",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIEv0rzM9oJrc9MD4ypVaAALGHCRqmGBG4ktyvAtaF_GChOSso=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Live out of town and and had to get a storage unit for my family member to store things. Very knowledgeable young guy name Mr. Tyrell was very helpful in Assisting with the right storage unit. We Thank you and appreciate you sir.",
      "date": "2021-08-15T02:59:08.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks, Luther. We are thrilled you had a great experience with Mr. Tyrell at our Columbia, South Carolina Extra Space Storage. Please call (803) 426-4084 if you have any questions.",
      "replyDate": "2022-07-10T00:53:08.000Z",
      "tags": [
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "95131221-95d0-4a53-979c-47bf84ef7f9d",
      "author": "Bryanna Myers",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUhcweRMq2hBRgCDM95_e6W9oSeX62FMtHyPrLeDQhw6rn7C0r_=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I recently called this property to discuss storage unit spaces for my music equipment. The employee on duty, tyrell at the time help me pick and purchase the unit best fitted for my things I’m honored to be doing business with corporation",
      "date": "2021-08-13T18:07:52.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Bryanna, thank you for the 5-star review! We are so happy to hear that the site manager helped you find the perfect unit for your needs. Give us a call at 888-STORAGE or stop by the office if you ever need anything, please.",
      "replyDate": "2022-07-10T00:53:08.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "40fc3165-e0c2-4185-97d0-bbe74a789f15",
      "author": "Christina P",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU6cGy2tg53CZ7oszpKj_5cejh00uk6qEv1TMo4ZyWqIJ2F3XI3=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Tyrell was really awesome answering all my questions!!! Very knowledgeable, will refer other !!",
      "date": "2021-08-12T23:24:20.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Amora. We're glad Tyrell was able to answer all of your storage questions! Our team is here to serve you, so give us a call at (803) 426-4084 if you need any future assistance.",
      "replyDate": "2022-07-10T00:53:14.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "f8212eea-e784-4ef1-bbec-38f3a7d1fad1",
      "author": "LaShawn Robinson",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU6B-SaDVYSsUNuLVtLKBpNRF2FOjwtyzumWDe2E7VcA_GLsOIY=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I’ve been calling around trying to get the best prices on a unit for my belongings an I had the most pleasant customer service I’ve had in a very long time by a Mr. Tyrell he was so sweet an polite an very informative I must say sir keep up the good work hard to meet people at work who care about their job.",
      "date": "2021-08-12T20:37:45.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Lashawn! We're committed to providing excellent customer service. We're glad Mr. Tyrell was so sweet, polite, and very informative. Give us a call at 888-STORAGE if there is anything, we can do to assist you.",
      "replyDate": "2022-07-10T00:53:14.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "7f73b675-8439-4e0d-82a0-337b48af60df",
      "author": "Chester M",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVLU8zKV0a6LBIYkylFrzXoBHG91P_7kk4FTKjNu5TyZFXXB4-D=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great service , the agent “Tyrell” was wonderful and professional, and assistant my friend and I .",
      "date": "2021-08-12T20:25:56.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Chester! We're committed to providing excellent customer service. Don't hesitate to reach out to us at 888-STORAGE if you need anything!",
      "replyDate": "2022-07-10T00:53:14.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "9b2975da-fb65-48d7-bc49-c790e10c7956",
      "author": "A. Bethel",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKScDk7CyUvQN2T5c73VAMX_02gcwi7vQGxg33AI7dYMkTZNsE=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "We have stored our belongings at this facility since 2018. Prior to this being Extra Space Storage, it was Prime Storage. We have never had any issues with this facility. Even in being located in another state, we never concerned ourselves with the safety of our belongings. Even when the company changed to Extra Space Storage. The staff has always been more than helpful and making payments has been very easy. Additionally, I forgot my key to our lock in our home state and Steven was phenomenal in accommodating my need to have the lock cut and replaced. I’d highly recommend this storage facility.",
      "date": "2021-08-09T15:55:59.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi, A B Squared, Thank you for the 5-star review. We're so happy you had a great experience with our Columbia, SC Extra Space Storage location with Steven.  If you have any questions please reach out to our local Site office or call us at 888-storage.",
      "replyDate": "2022-07-10T00:53:14.000Z",
      "tags": [
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "ddfa733b-c5a9-4f97-9da0-016ae6d88e81",
      "author": "Amanda Lough",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWC8yPpuB2p4L8WDb_5xhExw5MlDg_YO5AeGgX-4xILXPAkkpcB=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-08-04T23:24:46.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team appreciates your rating, Amanda. Thank you for being a loyal Extra Space Storage customer!",
      "replyDate": "2022-07-10T00:53:14.000Z",
      "tags": [],
      "sentiment": "positive"
    }
  ]
}