{
"summary": {
"average": 4.9,
"total": 239,
"distribution": {
"1": 4,
"2": 1,
"3": 1,
"4": 2,
"5": 231
}
},
"reviews": [
{
"id": "b3b286f6-feed-47df-92c9-abf58bd32ae1",
"author": "Jorge Ramirez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUfc3pKS5n0pBLOIC1wSdcu00zOwZc01mVAX9h3Bdq4RXnwPG0=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very attentive and helpful staff ! I had an issue with my unit and Joel helped me out in a very fast way! Thanks",
"date": "2026-06-15T15:42:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Jorge, we are happy to hear Joel resolved your issue quickly! We'll share your kind words with him and our attentive team.",
"replyDate": "2026-06-19T00:28:14.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f0752648-5385-42f2-bb9b-2a16757153f6",
"author": "White's Handyman Services",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWGef5PtOWe_-KmMcmDK5I3_k_vxtdH8yGb8EjKLOJlBQTh75E=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joel was very Friendly and helpful. He made it a simple process.",
"date": "2026-06-14T10:47:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are honored to hear Joel made the process simple and friendly. Thanks for sharing your experience!",
"replyDate": "2026-06-19T00:28:14.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "32af0f65-c5a1-4f76-ba87-b1adaff36f1e",
"author": "Creative Interiors",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW_aLvgIlA_iGWTnkVnOnzKosbKZyciy7Mvimc_C0RA8PXG49dV=s64-c-rp-mo-br100",
"rating": 5,
"text": "Always very helpful and efficient!",
"date": "2026-06-11T16:58:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a 5-star experience, Creative! If you ever need anything in the future feel free to stop by or call us.",
"replyDate": "2025-07-10T00:28:14.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7913dd51-5d3c-455d-ab33-f654e3f4d986",
"author": "Adrian Sanchez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIYCj86FnC1ES-EK4mEpAprlFgQNwuaDYmsi__6hfzZPtt1Tg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent facility Adam was a great help in assisting me on site!",
"date": "2026-05-30T14:10:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear about your excellent experience Adrian! Adam will be thrilled to know he provided great assistance.",
"replyDate": "2026-06-10T00:28:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "794a689c-cf6c-4172-b40a-0ce1d8de6670",
"author": "JFrancisco Mendez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXZcQHtZ9iO3RJNBr_uwqvxAqk4y2DsIfiXTJ1mjE5XyNtJwElf=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-05-15T20:56:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Jfrancisco! We're happy you trust Extra Space Storage for your storage needs. ",
"replyDate": "2026-06-10T00:28:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ea969685-0c7e-4e7e-815a-65502d8e9c62",
"author": "Raul segovia",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJr9eB22X8Ffs9ChAd1nbxRsA7qaV6-lpvXdRWvPwghxanubw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-05-15T20:42:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Raul, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2026-06-10T00:28:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2e20bdb4-4678-4207-8b35-d64938430637",
"author": "Gabriel Angel",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUKYcqyy0KIilQBsMbuxAyEa3qia1FQKjMsmO2_6adFkZFE9MU=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-05-15T20:41:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Gabriel. Call us if you have any questions or need assistance with your rental!",
"replyDate": "2026-06-10T00:28:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "efe63263-875e-400d-98cf-909fbb67d990",
"author": "Yahir Alcazar",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKL4kNE9yL5JvmWEY3WHcFGxI3jB8c_nbB75sviOxCzrsRK1g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-05-08T20:53:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, Yahir! If you need any assistance the future feel free to stop by or call us.",
"replyDate": "2026-05-10T00:28:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "01e25ea6-cb13-4f36-a5ef-400e8bd1683e",
"author": "Dominick Zulferino",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIX_Y5EPwc3W_1ADidIVtiCb77gFjhsyU0UsoMH7ZTwU1w3tA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Such a pleasure it was working with Marion, she was a delight, very helpful and even offering me something I didn’t know was available to me! Definitely a keeper",
"date": "2026-04-08T21:37:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are glad to hear Marion provided such helpful service and found additional options for you, Dominick!",
"replyDate": "2026-04-10T00:28:14.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "98ca4ff0-44a8-4b78-b50a-6353b75019a7",
"author": "Jason Dillashaw",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKHWVaTT7CFeNNMb8egq6oe0g5JpfqW70eR3V90Aw5fCUQM6Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Friendly and informative staff that helped make the process of viewing the property and renting as simple as possible.",
"date": "2026-04-01T19:53:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear that our staff was friendly and informative. Thank you for sharing your experience, Jason. ",
"replyDate": "2026-04-10T00:28:14.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "715c85fc-0bdc-497a-b7a1-1acaca2209dd",
"author": "Michael Hodge",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJWdM2QphsW62tjrUiBJdKpagEW2CCmQoK_sVlOM14Vf_PPuw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-04-01T12:10:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Michael! Please let us know if there's anything else we can do to assist you with your storage needs. ",
"replyDate": "2026-04-10T00:28:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e64b25de-1aff-4679-939f-0aebb067b5f3",
"author": "Chris Joanides",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIGaEQiZjq7IjtRZwWdmChwAYOzDE_pzGVcqCfoe86sZvllIQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful in the office was able to resolve my issue immediately. Joel was awesome!!",
"date": "2026-03-27T15:09:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing, Chris! So glad our office team resolved your issue quickly and made things easy for you.",
"replyDate": "2026-04-10T00:28:14.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3ada739b-b102-4731-a990-013f4e231f47",
"author": "David Desmarais",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKVhbDlSUDSDwG9xW3caUcLSRIEgD44N7dz4Cz4Tts7QHmAXA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lori was great letting me know that I had forgotten to lock my unit and at the same time we were able to update the lease agreement, registration,insurance information",
"date": "2026-03-21T18:14:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for sharing your positive experience with Joel at Extra Space Storage in Marco Island! We sincerely value your feedback.",
"replyDate": "2025-07-10T00:28:14.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "31a2dc3a-6b0d-463f-a3e4-fd5b13a8fcf6",
"author": "yvonne paquin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU8dN8UIsmwYIWtsyMQLhJUnFooXuiFfzg_tBEGpPlFdw7vrP37=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joel was awesome and very helpful!",
"date": "2026-03-19T16:56:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear that Joel was awesome and very helpful! Thank you for sharing your positive experience with us, Yvonne.",
"replyDate": "2026-04-10T00:28:14.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2c927d04-4056-45be-9b88-cddc61d86d72",
"author": "Jake Snyder",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLozpKYPy9rotDIW0fpBH5cPI24B0cPmxG4ptP6Pwi08JTDvA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joel Maldonado was extremely helpful and accommodating when setting me up with a storage locker… Was extremely thorough in explaining everything that needed to be done with the rental of the unit and flexible when I needed to make changes… Thoroughly enjoyed working with him …very professional and courteous",
"date": "2026-02-21T16:20:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're pleased to hear about your positive experience with Joel Maldonado at Extra Space Storage. Thank you for sharing your feedback.",
"replyDate": "2026-03-10T00:28:14.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "f81e5f6a-5508-4397-9853-e7906479ba7d",
"author": "Neil Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKOTqWWu3eoPVcDrf-GtChZ1ZJeWQSCbFKzUemalFBwil8fBg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service, helpful and friendly.",
"date": "2026-02-11T18:20:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for your kind words, Neil. We genuinely admire your feedback.",
"replyDate": "2026-03-10T00:28:14.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9ae528e7-a8a0-46b7-9382-083507d3b48d",
"author": "Kevin Higgins",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVoJSi6YZ-NNG0vp6rFx9-DZ8KYgK84x631Uzvm8F5BFEiTE0naKQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very friendly and responsive. Clean and dry storage units. Even out on Marco Island, our stuff in storage stayed dry, free of any bugs or pests, and didn't even get dusty despite sitting there for almost a year while we searched for a new home.",
"date": "2026-02-06T21:17:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive experience with Extra Space Storage. We deeply respect your feedback. It's wonderful to hear that our team was friendly and responsive throughout your storage experience. We're pleased that our storage units on Marco Island kept your belongings clean, dry, and free from bugs, pests, and dust during the almost year-long period while you searched for your new home. Maintaining clean and dry storage conditions is something we take great pride in, and your feedback confirms that our efforts are making a real difference for our customers.",
"replyDate": "2026-02-10T00:28:14.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "be68dbd3-6ed7-4f98-8bbb-0ad2268e5f46",
"author": "Soldier Clan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU9UftZYB9x0OEuiWhBcFIT-I8Bnrt5BMh-brelbgCzX3Q4a8E=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience very easy to deal with Joe is very good",
"date": "2026-02-03T18:55:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your feedback! Thrilled Joe provided great service and made your experience easy.",
"replyDate": "2026-02-10T00:28:14.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "7a8b5d2d-442c-4b6f-a355-4b3567471c68",
"author": "Bill N.",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK8jV6Il7chq00P9eJ9jS4zm42wFbTLXs_aQJCULx05-pTl5g=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2026-02-03T12:51:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Bill! Don't hesitate to reach out to us if you ever need any assistance.",
"replyDate": "2026-02-10T00:28:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fa05db87-1f2a-4a58-9d03-628177c41a7d",
"author": "Janice Moodley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIN8igPmC64oqfueqa1ZoT3F9S-9paqcGKO9K95yCf8Bftcag=s64-c-rp-mo-br100",
"rating": 5,
"text": "We just rented a unit and our initial experience has been great!",
"date": "2026-01-30T21:29:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear about your great initial experience with us, Janice! Thank you for sharing your positive feedback.",
"replyDate": "2026-02-10T00:28:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1cc2ddd0-263a-47a1-b5d1-b532fc8af528",
"author": "Obiwan Clone",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIuSDYpdpQGugH-YexnEPVvwm2w93d8DCVkUKTkNBL4UZDpSLs=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2026-01-29T22:56:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Obiwan, thanks for leaving a rating! We're happy to hear you had a great experience!",
"replyDate": "2026-02-10T00:28:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f890ea38-0a39-4014-8d99-3cf2c990d7d3",
"author": "John Pendola",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL6SJZXcHBAP3dfpz27KuWkkIvzshY3HI1xs-ZGUQp-am0_7A=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2026-01-29T14:05:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, John! If you need any assistance the future feel free to stop by or call us.",
"replyDate": "2026-02-10T00:28:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d4a71c15-9419-4eea-814a-9b4860dc35b3",
"author": "Dale Rod",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKTC6qcb1vmyuT58xzdE0BZIYfLBCN3j6Cw24g4aM_oMXBQzwDk=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly and good at answering questions.",
"date": "2026-01-26T20:19:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience means everything! Thanks for highlighting our friendly service and question-answering approach.",
"replyDate": "2026-02-10T00:28:18.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a74fe631-7e22-42f7-9e49-bb80f1a35517",
"author": "Peter Strungis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK8CPd07rKPSt88jfGFASPrfRwpEZYkdxmeksVwC5a0cTRR5g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-01-15T20:12:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Peter! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2026-02-10T00:28:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9a56973f-d8fb-4f24-8bc6-fcaa8f0633cd",
"author": "Doug Watt",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLGK3pS8lkIxxzBWLXuLl_Q2sje-VUIvXu1GVM70P8fQS91Bg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Laurie was super helpful and the space is going to work out great!",
"date": "2026-01-07T21:34:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear that Laurie was super helpful and that the space is working out great for you, Doug!",
"replyDate": "2026-01-10T00:28:18.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d0a79d4b-75a2-4f9a-b4e0-9bc9d407cdf8",
"author": "Christy c (Panda)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXC_Eg7Sup4hHwpfJh64pR7i-qNNiv78Av_XCdWX76n99ND0FF2=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2025-12-29T21:25:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Christy, thank you for your positive rating! Please stop by our office or call us if you have any questions.",
"replyDate": "2026-01-10T00:28:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7419a698-89ec-4fda-917e-2e5650574880",
"author": "Anayeli Hernandez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJg-_Y5oizBoOvpSe8EMBEIIzE_i6ahkRzHWDTE__0RQPVWbQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-12-27T20:54:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Anayeli! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2026-01-10T00:28:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "33b1546f-a551-4ad0-9cb2-46e64e554f0e",
"author": "Bob Leone",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLzGFR7TZYQWB6gt-mFg7KNdoj4oxYVhHHmKj_Jbu2XiMxrgA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very good experience in every aspect of registration.",
"date": "2025-12-18T17:52:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive feedback about your registration experience with Extra Space Storage!",
"replyDate": "2026-01-10T00:28:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "07ef9498-4b46-4914-8d6c-2a665de292d9",
"author": "Richard Poirier",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIoRi009mdNLULLUpEtelFNHdNg4h0otIvOeI4llQgQBij_mQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "3rd time renting here. Super helpful staff that makes the whole process so easy! Will rent here again!",
"date": "2025-12-18T17:10:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Richard. We're glad Samara was great to work with throughout your rental process! Our team is here to serve you, so give us a call at (239) 309-7673 if you need any future assistance.
",
"replyDate": "2024-07-10T00:28:18.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0400edec-54f1-4fbd-8d3c-4e1008f7f1cd",
"author": "paul bacon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKstTBJeNOD-vQvmY5XWBiD1YwatG53MQlsOr8hU7zdIrLC1g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-12-01T22:36:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for leaving a 5-star rating, Paul! We are grateful to have customers like you. Please let our team know if you need any assistance or have any questions.",
"replyDate": "2025-12-10T00:28:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bd498b82-f76f-4acd-bba3-9d8c1bbefb2a",
"author": "Larry Schmidt",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU5jx1RBr_bJeHi39ScM_Sfy3N-ts5QxBFu_7MoHco9uoLXRFkN=s64-c-rp-mo-br100",
"rating": 5,
"text": "Matt was super accommodating",
"date": "2025-11-20T20:17:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Larry! We work hard to meet the expectations of our customers, and we're happy to hear Matt hit the mark for you! Don't hesitate to stop by the office or contact us at (239) 309-7673 if you need anything.",
"replyDate": "2023-07-10T00:28:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "85d8991f-2770-48f8-bd3a-87ea8955c7a7",
"author": "michael gutradt",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJLBu5cUPP_499GfkJ6YoA67dzONOy0J1pb-j5CMSMnnbtU7g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lost my keys and Laurie drilled it out no questions asked. This entire staff is friendly and efficient. Definitely recommend this storage unit over all others in Marco Island for sure.",
"date": "2025-11-19T20:43:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are glad to hear Laurie helped with your key situation and you found our staff friendly and efficient!",
"replyDate": "2025-12-10T00:28:18.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1ce61f05-205c-480f-85f8-67b4fbe2f8cf",
"author": "mark mcmahon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKaTQ9qV6wjclawIiHvdYw6H7LNAM2Q2LrVQ0xBwjWUQf9Chg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Rich was very helpful and gave me a unit that was perfect for us would highly recommend him for your storage needs",
"date": "2025-11-19T19:39:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Mark! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Rich was able to provide that for you! Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T00:28:18.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a318a502-49bd-4c52-ae3d-45cf6cf67207",
"author": "Kamal Farhat",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLX16XBH4y-mhQ4HZGsghLg6MuRPCIBphu3gLNvYIuVlFWOmQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-10-28T10:09:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Kamal! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2025-11-10T00:28:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cdba4636-e56c-4541-822b-41094a5e3a9c",
"author": "Dee Dee",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ6gLp6rfrpEgxhdyfZoY3yyXLNAcTLbOyDa4JsP-6VMdZBGHM=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-10-25T20:19:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive rating Dee! We are so glad you trust Extra Space Storage with your belongings. If you need any assistance in the future please do not hesitate to reach out.",
"replyDate": "2025-11-10T00:28:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8413f605-ec66-41cf-a756-ab1547c96e64",
"author": "David Contorno",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUBwuf83ndO0s1la2nsNzXLbY6dDZ0X6hOO_vPy2RFtV0SMy3bz=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2025-09-15T17:46:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, David! We are here for you if you need anything.",
"replyDate": "2025-10-10T00:28:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "50cce504-ef4d-4c6c-8adf-f34d5f2eaa2e",
"author": "Steven Peterson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJtZD43gUwCfipMcwT88Pn02lKOedQlYzNJM8RvqwKG2y94SQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joel went out of his way to make sure I had everything I needed. The best customer service!",
"date": "2025-09-11T14:05:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear Joel provided excellent service! Thanks for recognizing his dedication to customers.",
"replyDate": "2025-10-10T00:28:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7c15da92-0771-44f8-a907-394b9d689113",
"author": "Terre Crosby",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWsalUzgcrBUZv8uQXmOpBbuZyXYaZDZIFFk8y7tumE8O04ni7s=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Outstanding customer service. Agent went above and beyond to get me exactly the storage I needed, for the very best price. When a hitch in the billing occurred, all it took was a quick call, and error was immediately corrected. My go-to place. I HIGHLY recommend!!",
"date": "2025-09-10T16:09:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are privileged to hear about your outstanding experience! Thanks for recognizing our agent's dedication to finding you the perfect storage solution.",
"replyDate": "2025-09-10T00:28:37.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "53967702-7536-461a-a698-8b9ca45d3b75",
"author": "Bill Genna",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLeCyHktrVDgNP3uWqQ6qoseVy4zWJ06Povd0eIysgdNvVwvQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-09-05T17:13:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Bill. Your rating means so much to us!",
"replyDate": "2025-09-10T00:28:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "df6329ab-3a61-4643-ad84-c9c2149f04a9",
"author": "Rick Cimino",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKPojZo0NJ73WsPFYes0mXHgwcmPfmUfo2hyLibgQ5uUzdRJA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service. Great rates and really easy process to rent a storage unit.",
"date": "2025-09-03T22:40:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Rick! We're pleased to hear about your positive experience with our customer service and rates.",
"replyDate": "2025-09-10T00:28:37.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "8e6a2548-7fda-47cc-87f3-c8ab88dc81d6",
"author": "Greenworx Lawn Care",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUlt30un0_5tnZ0aKprcVhZJ6SLoKod4qKWT5Dg0z2VkBnZ3n0=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joel was very helpfull and helped me with my new unit here on marco island i will definitely be staying here for a while!",
"date": "2025-08-30T21:34:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your feedback about Joel's helpful service with your new unit! Thanks for choosing us.",
"replyDate": "2025-09-10T00:28:37.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "55f60672-fc6e-49bd-bc04-8f176ed1cb77",
"author": "Luis Caal",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW_xVRE1XP-VElTnkqiEDnxfCADJBjIHoedVb_sCi3ije7pnX0=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-08-30T21:32:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Luis. Call us if you have any questions or need assistance with your rental!",
"replyDate": "2025-09-10T00:28:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cc95899a-a8a5-412a-8c5d-8c4dbd1345d4",
"author": "Berny Lopez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIAwkAEEtobKvpPmS3RLbfwGkPiXC3I5neOHXvCPpRkZEmFAA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I recommend them",
"date": "2025-08-30T21:30:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear your recommendation! Thanks for trusting Extra Space Storage with your storage needs.",
"replyDate": "2025-09-10T00:28:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b0cb2efc-e31d-478c-8b93-e8e5a70a34c5",
"author": "Henry Castro",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ3Sd-Gj_EKeeb2AC4F0abZ7sBrOw1sI5q_tiK290GAiSd2ng=s64-c-rp-mo-br100",
"rating": 5,
"text": "very good service",
"date": "2025-08-30T21:28:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are glad to hear you had very good service with us, Henry!",
"replyDate": "2025-09-10T00:28:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c0b8de80-25ed-473f-aa39-59ce04f4b348",
"author": "Mike Yonan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL-lnyOdDwJ7TVkYCkfYjQ4krQb-YggPJDKGh-sgDj4wykZFQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lewis was awesome! He was fast, friendly, knowledgeable and gave great customer service!\nWill go back if needed in the future!",
"date": "2025-08-27T19:40:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear Lewis provided awesome, fast, and friendly service! Thanks for recognizing his great customer service.",
"replyDate": "2025-09-10T00:28:37.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0ebc4ee9-a488-4fe9-af46-9872ffd8a8e6",
"author": "Jan Tedrowe",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKps1JJAWQx_SgJjlqVFksEYWx0G4ogw1paSS702TQb-NGpxg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lewis was very helpful in securing our storage units. Easy to work with and took care of all our needs promptly.",
"date": "2025-08-27T19:32:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are elated to hear Lewis provided helpful service securing your storage units and met all your needs promptly!",
"replyDate": "2025-09-10T00:28:37.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "47ff0857-682d-4f70-8434-e391b0802f61",
"author": "jeff zellers",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK21Nvm9IugCpZICuZtSjxREiJaIpD1VNJQwvdSrff_O561vg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy storage! Staff was polite and professional.",
"date": "2025-08-21T20:41:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful for your kind words about our easy storage and professional staff!",
"replyDate": "2025-09-10T00:28:37.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "61f55a4e-dcbb-4c43-b9a5-a1a037dd04e1",
"author": "Paul “Trash” White",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVQa4sQOf8OiGfnJi1VMzID3GShyf5Z1i9UnzOfbxKmtltVibKiqA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service and storage. Thank You Joel.",
"date": "2025-08-19T19:02:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback. Thank you for choosing Extra Space Storage.",
"replyDate": "2025-07-10T00:28:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0308063d-36ba-48fe-85f5-03e95d622087",
"author": "Carmen Bingham",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVQFIpRh1jIpVnXruF61VrHxCZ9Jxl33aeKbzomp-n16B5payuHDQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "The entire process was simple and easy. Joel helped me with everything I asked and was just wonderful and attentive",
"date": "2025-08-16T21:02:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear the process was simple! Joel sounds wonderful and we're glad he was attentive to your needs.",
"replyDate": "2025-09-10T00:28:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6cea7190-8b8c-4ebc-830a-c1713cbb9b05",
"author": "Todd Chenoweth",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWytilrH1LGA3fHC-liS0IlnKq8f_1tMx2bEhmV2A6OYHqD3QU7Xg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had a great experience getting a new storage locker today. The guy who helped me was very professional and friendly. I'm looking forward to moving in !",
"date": "2025-07-30T22:32:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear about your great experience with us today. It's wonderful to know that our staff member was professional and friendly while assisting you with your new storage locker. We appreciate your positive feedback and are looking forward to your move-in! Thank you for choosing our facility for your storage needs.",
"replyDate": "2025-08-10T00:28:37.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "ec47abad-f27c-4929-a4b2-a1e75fce13c4",
"author": "William Holtz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ2OBAmaBzqAhw0ofP041KDqCdAvlYzybw8anNhCgNw5TVx7A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-07-25T20:37:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, William! We're happy you trust Extra Space Storage for your storage needs. ",
"replyDate": "2025-08-10T00:28:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "003478f2-e702-437e-8b91-ddcea4f11877",
"author": "William Holtz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVzcU8nxzthiJ1DAt8N8m9bjtPvn0b3zqaXlqiq4IMpk-VbZ7iR=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-07-25T20:36:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi William, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2025-08-10T00:28:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e2dd0e36-55b8-46c5-9bed-90766a468ea3",
"author": "Kendra Logan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXNW4j8e0LOEjShlgpWQUa4mqeRbnFgETXvGuk39il4BrhqAzMSxQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very prompt,courteous service.",
"date": "2025-07-25T18:41:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for highlighting our prompt, courteous service. We're thrilled you had such a positive experience with us!",
"replyDate": "2025-08-10T00:28:37.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fdb1201d-f11b-4335-99bf-556af0ac52b8",
"author": "Cathy Coulter",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKGGyv5VNl0ES8_qSMp2byCstCufyEaR0q7rFan7PgaMHItsg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extremely easy to rent a storage space on-line. And, Marco Island Manager Joel was super helpful, polite, & knowledgeable!",
"date": "2025-07-17T21:03:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear renting online was extremely easy! Thanks for recognizing Joel's helpful service at Marco Island.",
"replyDate": "2025-08-10T00:28:37.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "77f41f2c-3704-4dab-a0a0-5a7239529da4",
"author": "Claudia Martin-Vegue",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKqzEIVIN-Wr_mz8-huoorsIxM3RFtRv0kktKm3YvomxMcFJQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joel was amazing in helping us store our vehicle. Even called when I moved it to make sure everything was ok",
"date": "2025-07-15T14:38:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are privileged to have assisted you with storing your vehicle. Thank you for sharing your experience with us.",
"replyDate": "2025-08-10T00:28:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ddcb05e4-1718-498e-9071-e69f6ebb752b",
"author": "Russ",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLQ-qCynrfq18cUx-wqgdT3PMEnaypx7TsV8hPNqmYUq71TdQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place for storage and car or boat parking. We needed a place to park our car while vacationing in Marco Island. Joel, the site manager was great and very professional and accommodating. Will definitely be back next year and hope to bring my boat. Thank you Joel for the awesome service.",
"date": "2025-07-08T14:29:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your great experience with Joel and our storage services! It's wonderful to know that Joel, our site manager, was professional and accommodating in helping you find a suitable parking spot for your car during your Marco Island vacation. We appreciate your kind words about his awesome service. Thank you for choosing us, and we look forward to welcoming you back next year, perhaps with your boat as well!",
"replyDate": "2025-07-10T00:28:37.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "617fc3cb-a90b-47ce-a49e-2e1353b083e4",
"author": "Dan Russetto",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLesOSvtoiGanJ59p4BZS4vii0xD-EHyPkuKITKMN20OpDW0w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-07-03T16:37:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating Dan! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2025-07-10T00:28:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6e4f81ef-175a-49da-b1c2-0defa7b67f73",
"author": "Lana Pelullo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI1H-NabuMaQlfmD_WWHm3psZGdej_j1enS-v2VgaOKdjCT3A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service 👌",
"date": "2025-06-19T19:31:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your great service experience with us!",
"replyDate": "2025-07-10T00:28:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8cf19d26-674b-45a9-9591-1d84468c6ba1",
"author": "Fiona Winter",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXs5AX5ib5L5UMrXnwjO2Y1moMBSJiz8L0qjV5JweYgNQoPNXAo=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great staff super helpful and very knowledgeable. Units are clean and well maintained.",
"date": "2025-06-14T16:05:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your positive experience with our helpful staff and clean, well-maintained units!",
"replyDate": "2025-07-10T00:28:51.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "615be8d1-cbea-484e-8d7c-cd9d76322d60",
"author": "Edward d'Alessandro",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUlPp1MDHZcLrsKjofTe_35qzFZ8Qq3RTnPSlIh-3iw1E4EpHI=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff was very helpful and informative",
"date": "2025-05-30T21:13:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear our staff was helpful and informative during your visit. Your positive feedback means a lot to us.",
"replyDate": "2025-07-10T00:28:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fafc46d6-7d25-4784-a77c-f4a7e5647492",
"author": "Kelly Lykos",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLzzbdi8fHFDatvvhU8A_98XQDO-5g5uE7NvGFPNuWQsFLzNQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joel at the Marco Locations was fantastic work with!!",
"date": "2025-05-20T15:12:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Joel provided fantastic service at our Marco location. Thank you for recognizing his exceptional work.",
"replyDate": "2025-07-10T00:28:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "60b47a9d-8f76-44d5-918c-7a5d9fa52654",
"author": "Jodi Palmieri",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJoA2_JdbHin8yjb2uChnFEdwKRqOHq5flNx6aOA66EtiJSUw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Amazing customer service and support! Super friendly staff. The manager is amazing!",
"date": "2025-05-19T22:01:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your amazing experience! Your feedback about our friendly staff and manager means a lot to us.",
"replyDate": "2025-07-10T00:28:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b3311e9c-baa1-45d5-a7fc-ca3bc3610885",
"author": "Neil Huzinga",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWuT3hlUjH3LDwz0odAJYmoi4xUUzuQcWASZPGmCUu_o8wKLj6g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joel at Extra Space Storage on Marco Island just went the extra mile for us - he noticed our storage unit had been left closed but unlocked and immediately contacted us. Not only that, having checked with us, he then went back and locked it for us. Great service!!",
"date": "2025-05-17T15:39:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your feedback is incredibly valuable. We appreciate you taking the time to share your positive experience with Joel at Extra Space Storage on Marco Island. Thank you for choosing us for your storage needs.",
"replyDate": "2025-07-10T00:28:51.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "d03bf51e-45bd-4f8c-b05a-ccb8ea0d7bf7",
"author": "Todd Humphrey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLyBUx_IY29KS9aw71BwWu9n5DdwB5GT5vda9JDXOPe1Q2C=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-05-13T19:53:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to leave a rating, Todd! Your feedback means a lot to our team.",
"replyDate": "2025-07-10T00:28:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "de09fc3f-c620-4439-a591-26d3fc778985",
"author": "steve Mcguire",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIYFRbCzlaEhKmOCVJ1G7bJmKy6bJt0BUzxREy5Piov3pM0JA=s64-c-rp-mo-br100",
"rating": 5,
"text": "My experience w/ Joel Maldonado was very professional and he went above and beyond my expectations thank you Joel",
"date": "2025-05-12T15:50:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your experience with Joel Maldonado. We deeply cherish your positive feedback.",
"replyDate": "2025-07-10T00:28:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a1c738f8-8c4e-4694-b99e-4fe766fd3581",
"author": "Christoph Wiestler",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUo0e3WCVZaR18bNRTt6077uQMBWU7tCU4yi_8LD4ccHm9gYE5X=s64-c-rp-mo-br100",
"rating": 5,
"text": "What a great service, quick and friendly!!!",
"date": "2025-05-09T16:18:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive feedback! We're privileged to hear you had a great experience with our service.",
"replyDate": "2025-07-10T00:28:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "bdb12460-8dd6-4ee6-815c-3a1b9852f690",
"author": "Steve Strop",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJP3-P2ZzAcXVUNbFgoFKejvqLcliS26JZCGmqJgA1PcsR0rw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly, accommodating. Appreciated their time and effort, in getting me situated.",
"date": "2025-05-06T16:31:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your kind words and are thrilled to hear about your positive experience at Extra Space Storage. Thank you for taking the time to share your feedback.",
"replyDate": "2025-07-10T00:28:51.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "39ca26cc-3ca5-4e81-a3b8-bc18665d9f5e",
"author": "Ron Richards",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIZDB-ERzr9v8Q3TlnyWvdW65ltYpXxwEEvxxvzGNqeiJtGRg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joel was an absolute gem to work with on getting my new storage unit. His knowledge, expertise and professionalism is 5star..will highly recommend",
"date": "2025-05-06T14:28:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your experience with Joel at Extra Space Storage. We greatly appreciate your positive feedback and recommendation.",
"replyDate": "2025-07-10T00:28:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a946a730-3a60-4b9d-9b6d-bd1e55979726",
"author": "Cecily Anne",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJCCtm5IGaw4fgyu5TkoJZvPrGmDNtUdXoUVyTsUTfJMbc0=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joe, the manager, has been FANTASTIC throughout the entire experience. He has been helpful, thoughtful and ready to take care of any problems I encountered. If it were possible to give him more than five stars, I would. Thank you Joe!",
"date": "2025-04-24T14:17:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Cecily Anne. We're glad to hear Joe has been fantastic throughout your experience.",
"replyDate": "2025-07-10T00:28:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e83f7230-7077-4f77-a3ed-cc57260bb029",
"author": "Joe Cotrona",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI3tj3dEg-vr_snTKXnzTUGCWBe91fJH39nToXqKmAa2snmdw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joel Maldonado was exceptional from my phone conversation to in person. He took time to explain every aspect of the storage rental process.\nWalked the unit with me and was very accommodating,I strongly suggest visiting Extra Space Storage and meeting Joel for your storage unit needs.",
"date": "2025-04-23T13:22:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear that Joel provided exceptional service during your visit. Thank you for choosing Extra Space Storage!",
"replyDate": "2025-07-10T00:28:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "41b49e17-4fe7-4e6d-9ccd-a40ee067d867",
"author": "Diane Chapman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX93i8TRz19_TzFONNza1ouELRFou_gjF7U408K8jwyA0hvru-AUw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joel was great!! He solved my problem !",
"date": "2025-04-08T13:35:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're privileged to have Joel on our team! Thank you for sharing your positive experience with us.",
"replyDate": "2024-07-10T00:28:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1325db6a-4dbf-4441-954f-1a742afdcf6b",
"author": "Maria Mayne-Nicholls",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI3kiQW23CA3wWavW7P-_LRcVUPcxHmhmz6cSDKWUSYNpnnuA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very professional & helpful in managing storage facility.",
"date": "2025-04-07T16:51:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We deeply cherish your positive feedback on our professional and helpful storage facility management. Thank you for sharing your experience!",
"replyDate": "2025-07-10T00:28:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "64a80646-50a3-4a24-856c-af4c35461735",
"author": "Chris Savarino",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXJrc1H2ooXvSTLNze0iM2ZahCTyu8sbY3r5nNFN9O9g9QUb_irTg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-04-03T14:38:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Chris, thank you so much for the great rating! Stop by our office or give us a call any time if you need assistance or have any questions.",
"replyDate": "2025-07-10T00:28:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "44f7e278-d17b-432a-8107-955632a5801b",
"author": "Katie Jankowski",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJCXgcJk9HrJb4kzXhdxLcnw9_bvei8UCdngNwlYmx6sbh_Cg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-03-26T20:56:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating Katie! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2025-07-10T00:28:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "65003846-55e4-4774-a9f1-3d28719cc25f",
"author": "george joseph",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJBpZS74675Z_rgrTL-fEsXGxb8_JyN_eesdg1WjmQSDKOmiQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joel was great. I could not ask for better service. He is a nice guy too.",
"date": "2025-03-19T23:08:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is greatly appreciated. Thank you for sharing your experience with Joel at Extra Space Storage.",
"replyDate": "2025-07-10T00:28:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "42a4e7ab-a44b-4f68-8de0-3d6a535df07f",
"author": "Stan Hintze",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJRxZoZlymTOD1cmG3WOQ114HYuPKHoB87iWqe0QSy2XVU7Xw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Manager is very helpful. Did a very good job helping me with everything",
"date": "2025-03-08T17:50:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're elated to hear that our manager was very helpful and did a great job assisting you. Thank you for taking the time to provide feedback.",
"replyDate": "2025-07-10T00:28:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "cd8425e8-7ddb-42dc-8e7e-6903a6752f1b",
"author": "Don Knottnerus",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIVgbcP9NkbgPL__RomPUOaVRBSuKtO2eaZyojup--WWbIMvA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joel was very friendly, kind, helpful and courteous.",
"date": "2025-02-17T17:01:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your review is appreciated. Joel's friendly and helpful service is what we strive for. Thank you for sharing your experience with us.",
"replyDate": "2025-07-10T00:28:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "900e196c-8343-4cca-b616-6a77ac9ff284",
"author": "dixiebarrels1",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIsGUGjRSTDYmZPyobljdinMe45O_aKF7e30Cm3vxaNeK4Pqw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-01-31T15:02:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Dixiebarrels1! Please let us know if there's anything else we can do to assist you with your storage needs. ",
"replyDate": "2025-07-10T00:29:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "261b4777-2e44-47c4-a811-214fb10e4b56",
"author": "Jose Ramirez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVqrMz3ZIKeWDCWr4d7hIwhoYLH_S7tQzR6tj6d6BOJFparDctG=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-01-28T22:11:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Jose! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2025-07-10T00:29:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0eacace2-eee9-4924-92ff-ebf97722a0b2",
"author": "J Thornton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKlwIPLKe_OPS6tPd0dPmLYdK1OjoQlk5eScZSZyurmSOHAQQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-01-28T21:06:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, J. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2025-07-10T00:29:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4673dcfa-548f-4f1d-9de8-f0c9ac04dfc7",
"author": "Rian Gorey",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVUMs0iQZEtLraa6r781g9npMdGKkKDJ6LJBv9-8eFXaF_qV6OzPg=s64-c-rp-mo-br100",
"rating": 4,
"text": "Nice people. Easy to work with. Helpful.",
"date": "2025-01-27T18:58:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear that you found our team nice, easy to work with, and helpful. Thank you for sharing your experience with us!",
"replyDate": "2025-07-10T00:29:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e6d6d881-cf78-4dd4-abb2-1c9c86da3869",
"author": "Chaz Sorrow",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXk8mkSthfavGPoW-pb9mdz0NrAd-swv_JZOV-ZJ2oB6Dfrb9o=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great staff wonderful experience",
"date": "2025-01-27T18:51:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Great to hear you had a wonderful experience with our staff at Extra Space Storage. Thank you immensely for your kind words!",
"replyDate": "2025-07-10T00:29:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "78a87b1f-b3a9-4168-b393-a5ce088cc121",
"author": "Michael Buddemeyer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWP25N1rPwh9r3d4f7FbQDoDAPzSxskkeIAG1Cy3RshjDyl6YXe=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-01-20T18:50:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Michael! We're so glad we were able to meet your storage needs. ",
"replyDate": "2025-07-10T00:29:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ce517aa0-9dd5-4f31-93e2-8b2d7769c8fe",
"author": "Elizabeth Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVpUPq-N8Xjh6dx6xE4kiKCY69oG8A9vg792HgRaN4_KThsoun6=s64-c-rp-mo-br100",
"rating": 5,
"text": "The manager was very helpful and patient. I felt very comfortable renting my new space. I have rented a smaller space previously and have now decided on a larger space. He made the transition very easy and no -stressful.",
"date": "2025-01-17T01:30:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're delighted to hear about your positive experience with our manager. Thank you for choosing Extra Space Storage!",
"replyDate": "2025-07-10T00:29:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4e6da624-dc22-402e-b9c0-e9a4f91d9d71",
"author": "Sean Stuart",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW20255VvAy3uLbR-6s40u5DeeAw9n79-o-QVJtO7X6B8Rb5Og=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great service, great price, great location!",
"date": "2025-01-02T12:48:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your positive feedback! Thank you for choosing Extra Space Storage.",
"replyDate": "2025-07-10T00:29:28.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "253733f6-00c6-4517-85cc-a43990dc0227",
"author": "WALFRE RECINOS",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocICyzH4_juN45uLAV2GQ6kJmHQKTQq4B3ha21C5V62FHz-67A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service. Joel is awesome",
"date": "2024-12-31T20:21:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're delighted to hear that you had a great experience with Joel at Extra Space Storage. Thank you for sharing your feedback!",
"replyDate": "2025-07-10T00:29:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d85d34bb-f82d-4736-9f10-cd4f0e185bab",
"author": "Porfirio Cisneros",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJTBRQosigApi2q3nA2880mwoDhr7qgarDpJqKej1jZ-XIjrQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-12-31T20:18:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, Porfirio! If you need any assistance the future feel free to stop by or call us.",
"replyDate": "2025-07-10T00:29:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b588ba91-2c52-408c-b0ce-4470ca1ca346",
"author": "Mike Salerno",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL70wDU92QYcJwg1lP2ewnUsbi9HAh0paBEqcNHWVK-LUgkCw=s64-c-rp-mo-br100",
"rating": 5,
"text": "The office staff is always pleasant on Marco Island anytime I go there for a question is answered within 24 hours or sooner. They go above and beyond any other storage unit I’ve dealt with.",
"date": "2024-12-26T23:21:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful for your kind words about our office staff on Marco Island. Thank you for sharing your experience.",
"replyDate": "2025-07-10T00:29:28.000Z",
"tags": [
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "439c1b4c-378d-4177-b68b-b7b0b2c69e79",
"author": "Derek Wilson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL9dn4OybwZL8ldaqnT4svOra1SpyiDbeCaas834L952TUj-Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have rented a unit here for 8 years and the office is always helpful with anything I need and also do daily walks to verify nothing looks out of place and that your unit is locked up.",
"date": "2024-12-20T18:57:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your experience with us. We deeply cherish your loyalty and are glad to hear that our team has been helpful throughout your time with us.",
"replyDate": "2025-07-10T00:29:28.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "453febb6-5e1f-4d49-8106-01eef2015cdf",
"author": "Steve",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWGn-zQlxCoFv9thmtSZwm-yNoxcUf91dNiONFg7oHXPQmlB7N00A=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is my 4th different ExtraSpace location I have dealt with. Joel was very friendly and professional. Overall experience was very positive. Will use this location again.",
"date": "2024-12-14T17:37:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback. We appreciate your positive experience with Joel at our location.",
"replyDate": "2025-07-10T00:29:28.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "2f59763e-a65a-4743-9708-f1f04a5dd7c9",
"author": "Pat Aydelott",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocICMZWBAfXYgEACnLhExhgUrvhdbbDgM6ZA-LWKYkSAPJqzDg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-12-10T21:45:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Pat. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2025-07-10T00:29:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "21626fb1-75fb-410f-b7f1-5c4cf0098b02",
"author": "Jeff Caudill",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWWEyX5kbMkE9slyPGtCHbKDAuS1g9CT-Lvtr9U9IQWUwWKx3PV=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly staff easy to work with great service",
"date": "2024-12-05T18:03:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive feedback, Jeff! We are ecstatic to hear about your great experience with our friendly staff and service.",
"replyDate": "2025-07-10T00:29:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e6d17be6-db63-466f-b4a2-159030d5a3a8",
"author": "Suzanne Schmachtenberg",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJWgGQ38EMdcYbzROtRnw2jKc2T1kZgSPTwwYlfsH_-gffePw=s64-c-rp-mo-br100",
"rating": 5,
"text": "We have been using extra space storage since 2022. Today was a wonderful experience with one of their employees, Christina. But first, let me go back to the beginning. We have had a number of storage units over the years. This one is the best! We are on a ground floor. You’re able to drive right up to your unit and put in or take out whatever you need.\nOur unit is air-conditioned, which helps to prevent mold in our hot summers. We are on higher ground and we hv never had flooding in our unit. We rarely need anything as the place is well kept and secure, but if we do, the office staff is there for us.\n\nThe only downfall is that every six months there’s a price increase. Today we thought we would have to move out of this complex due to the continual price increases!!!!! But we went into the office and spoke with Christina. She appreciated our longevity and worked with upper management to bring down the price. So fortunately, we get to stay at a place that we are extremely happy with versus going to a competitor. Some employees would’ve had us walk away and go elsewhere. Christina showed compassion, and although she was limited in what she could do with price points, she reached out to her supervisor to retain us as customers. So hopefully our nearly 3 year commitment will now turn into maybe a 10 year commitment if they continue to work with us.\n\nHats off to Christina. I had a personal feeling that she was honest and compassionate, and wanted to find a happy medium between her customer and her company.",
"date": "2024-12-04T23:37:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're utterly delighted to hear about your positive experience with Christina and the overall quality of our storage units. Your loyalty is greatly appreciated, and we look forward to continuing to serve you in the future.",
"replyDate": "2025-07-10T00:29:28.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "7f2b3095-910d-4f10-aa40-f2e8ed9e5c81",
"author": "Milton Felix",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUt-SMlWxj9IfJsUGW_Xu8NsK9N8pbto-26yVZ5nQkkGERs7-5SNw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Exelent",
"date": "2024-12-03T21:25:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear that you had a positive experience with us. Thank you for choosing Extra Space Storage.",
"replyDate": "2024-07-10T00:29:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e537f6e1-a3bf-48a9-879e-88fd9332800e",
"author": "Ailin Abreu",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJM4SqmEbso6Dor0o8-fPFSuw08rdK71KrHbgQ8MR-oMyhTVg=s64-c-rp-mo-br100",
"rating": 5,
"text": "It's very good and they are understanding.",
"date": "2024-12-03T21:19:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're glad to hear you had a good experience with us. Thank you for your feedback!",
"replyDate": "2025-07-10T00:29:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b195866a-63d5-4432-8e0e-f0eae376b1f3",
"author": "Rogelio Deveze cruz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJplpXTHygTDkCgl6gSIX0zc2OcGh6T9p9IOYBIWJeei6NX6g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-12-03T21:17:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Rogelio. Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2025-07-10T00:29:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7b13ee0c-e447-4bd9-ac7d-7752ca914324",
"author": "Kevin Mcpherson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLOs5ybsYpPjyQFpVuQqWgd1hIAPCNvImlwcTWFMdG_cb6amw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-11-27T18:10:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for leaving a 5-star rating, Kevin! We are grateful to have customers like you. Please let our team know if you need any assistance or have any questions.",
"replyDate": "2025-07-10T00:29:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ab9b5e67-bfa4-48cf-8eef-a7c12b01d9dc",
"author": "José Castañeda L",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW1EPCMGA5chPYq-cU78HtUBGgFo5i2sKeWegI_Zc46szrCEMBTNQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joel is good at attending to and helping.",
"date": "2024-11-22T15:23:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the amazing review, José! We work hard to meet our customers' expectations, and we're so glad to hear Joel hit the mark for you. Feel free to stop by the office or contact us at (239) 309-7673 if you need anything.",
"replyDate": "2024-07-10T00:29:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bf83b4ec-9516-4868-972d-c7e042cf0d80",
"author": "Dave Slain",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWWbiReFm60-3aVzY2N0-kPRRlXtxLoDc02jlkugCQbP4lSP3D1=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience",
"date": "2024-11-22T14:58:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear about your great experience at Extra Space Storage. Thank you for sharing your feedback with us!",
"replyDate": "2025-07-10T00:29:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5655225a-b802-4d24-8af4-647a6398a95d",
"author": "Andy Friederich",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJVskdSz5hZq9NTtWZGpVPr_uaH1oa2wivNNZO0v3bQX9YESw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "He was great and works hus butt off! He was able to answer the phones while also giving me his attention! Top notch!",
"date": "2024-11-15T16:24:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're honored to have provided you with top-notch service. Thank you for your kind words!",
"replyDate": "2025-07-10T00:29:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0da5a81c-02e7-4267-8d6f-d834de43a6c8",
"author": "seth Oppenheim",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLsBtDdL2QqnwpbzgDm6pLxO27aMTxkFkUTfDBeizN9-oZ8KA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joel got me into the unit I wanted. He was easy to deal with and I’m very happy with the service",
"date": "2024-11-04T16:56:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear that Joel provided excellent service and helped you get the unit you wanted. Thank you for sharing your experience with us!",
"replyDate": "2025-07-10T00:29:55.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "b09205d9-84aa-4324-894b-c56fe49f4e11",
"author": "Michael Whitmarsh",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocILQFvH-ca20kD72LB387ZW3o7hXONElha-Uyw9bynyEuzYZg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-10-24T19:32:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Michael! Thank you for being an Extra Space Storage customer. ",
"replyDate": "2025-07-10T00:29:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7d2fa5ca-109e-4296-9abe-443e29195b6f",
"author": "John Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIimlKcSg09h42Bk7YHyychcuZEEDxu_omrBM5OYqAKPQSmWA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-10-22T15:29:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, John! We are here for you if you need anything.",
"replyDate": "2025-07-10T00:29:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9c3ac1ee-9270-48a2-a294-4e090d69f4a3",
"author": "Kyle Hansen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJENQjLn4bUwNQYxfkFnpEGcW5oe9k1JtD4pogmUNd3Cy80YQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Had an issue with my unit and got immediate help in person. Super great customer service.",
"date": "2024-10-19T18:53:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear about your positive experience with our customer service. Thank you for sharing your feedback.",
"replyDate": "2025-07-10T00:29:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "52bd5e0f-9ec0-43fc-8ea4-7c23d9bb5cfd",
"author": "George Hammond",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIosEw9fpZLmOxGXRX5uMSKzH0gj3ZKTW1CUCnBRIVGGV-uCg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Samara is the reason we are staying here. She took the extra time to discuss our needs and that alone made me feel you cared!\nGreat employees are hard to find, you have one here.\nGeorge",
"date": "2024-10-18T15:40:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi George, we appreciate you taking the time to share your experience with us! We agree, Samara is such an asset to our team! Thank you for choosing Extra Space Storage for your storage needs. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.
",
"replyDate": "2024-07-10T00:29:55.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "340cb96f-c418-4b87-8273-6b8a8b2c9b17",
"author": "Dana Park",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKpwIbGxcKSLRriKOhcTUn5ZHc6lvox6wuUbTIUEEFEaXpHNHU=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-10-17T19:24:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Dana, thanks for leaving a rating! We're happy to hear you had a great experience!",
"replyDate": "2025-07-10T00:29:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8d43dc92-8747-4fe9-97e4-32234f1b9976",
"author": "Ellen Kretschmer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKVXIV8jRD9E3N82xK8k4rMYNEiKIPGvSWD2V2P3eRdC4E6YQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-10-04T14:34:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, Ellen! If you need any assistance the future feel free to stop by or call us.",
"replyDate": "2025-07-10T00:29:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2f594458-675b-4f14-96c7-16f2357cf0e0",
"author": "Lauren Cahoon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU_mJotSGTvv9zwnG2ZDvW8WL7tHGB4vgsDQMGSO_or9PoZ5DELnQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very accommodating and friendly!",
"date": "2024-10-04T00:21:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Lauren! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Feel free to stop by the office if you need anything! ",
"replyDate": "2023-07-10T00:29:55.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "db88f6f1-1c81-4d85-bb95-4132a9b76622",
"author": "Elizabeth Snow",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXhzM5Z5BNBtl5gYMjtBxeEqww7OBEFVMkW4Eh9sklFlPQAGIE=s64-c-rp-mo-br100",
"rating": 5,
"text": "The management is fair and wonderful to work with!! I will definitely use them again for storage. I like that there are two floors in case of excess water.",
"date": "2024-10-01T22:15:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are glad to hear that you found our management fair and wonderful to work with! Thank you for your feedback.",
"replyDate": "2025-07-10T00:29:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "803af5da-afd4-43ac-887f-d26191b761a6",
"author": "Sandra Van Alstin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKM5Nzobv9FfSkbYmQmPYxzrwKn2NNkKNx75Z7o1p3xp1mLEg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joel M was very helpful, friendly, patient and polite, while I rented a unit on the Marco property. Very nice to deal with.",
"date": "2024-09-27T16:18:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! We're glad to hear that Joel M provided you with excellent service at our Marco property.",
"replyDate": "2024-07-10T00:29:55.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "46dbf3db-de3a-4e6c-b918-d9278d6181fa",
"author": "John Larsen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKZMRVsC1ZYMGlEGUQmero7VuCW_XE9bzFJo7j6a-AlxrpM4Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-09-13T20:21:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, John! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2025-07-10T00:29:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "33174717-6d98-4aa2-867a-29f662498f04",
"author": "Garrett Chamberlin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXoVdJrj5XC8itdIc8JU-SqWYb_ruw6Yi8fi8K4c5t2rgtqyyZ5=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joel was very patient and helpful!",
"date": "2024-09-10T15:22:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your positive experience, Garrett Chamberlin. We're glad Joel was patient and helpful!",
"replyDate": "2025-07-10T00:29:55.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6bd0abd3-cbcd-48a1-ae96-996553601bcb",
"author": "Bob Bertels",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX9DRydwOvkTChy_RDV1e4BIaJ8pAdSSPCzvoirraAiU9M86m1s=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-09-06T00:50:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Bob! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2025-07-10T00:29:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b15b5361-c2c3-4e2f-a00b-b422bab6cb68",
"author": "David Wood",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLuvaFYqMbqqCKTCbVMvEHtzozyIu5l_y3-TWnMN28_yHcnkw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Christine did a great job. Very friendly and professional. She walked the entire complex with me to find the right spot. Rent was reasonable. Highly recommend both Christine and Extra Space Storage.",
"date": "2024-09-04T19:52:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback, David Wood. We are honored to have Christine on our team and are glad she provided you with excellent service. Thank you for recommending Extra Space Storage.",
"replyDate": "2025-07-10T00:29:55.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "6b7c4d47-8040-40d1-ad02-a37db527b602",
"author": "Xaeden Medina",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVnz2yNYLWZ92_Ce78G19olLqzDAWxQVquNUc2udSmSDClgcMrM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joel has been very helpful to me! Very friendly and on point. Great business.",
"date": "2024-08-16T21:46:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback! Joel is glad to have been of assistance.",
"replyDate": "2025-07-10T00:29:55.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "49d6087b-805b-41f6-b3c5-cf42bc1b9bee",
"author": "Javier Gapi",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLpu9lw71pgG6IiHchqkfeiTFLOzKaZ3SqicdJksRgBXXe7kQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joel, nice young polite man, gave me all the info I needed. Will definitely use your place again.",
"date": "2024-08-16T19:36:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're ecstatic to hear that Joel provided you with all the info you needed. Thank you for your wonderful feedback!",
"replyDate": "2025-07-10T00:29:55.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "74c7eb57-c4ce-442f-92af-8f037faceafc",
"author": "Julio Medina",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIIBKb3dlUeO1W0DfSd22momwiUqbb6arksX1NGHUFsTXP8yg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Nice and easy experience! The gentleman that assisted us (we think his name was Joel) was professional and courteous, he found the perfect unit for us without trying to up-charge us or rent us more space than necessary. We’re thankful for the help and highly recommend this place.",
"date": "2024-08-16T19:22:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your positive feedback! Thank you for choosing Extra Space Storage.",
"replyDate": "2025-07-10T00:29:57.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9d26d0f3-8c47-4e8d-ad1c-fb60a076364c",
"author": "e medina",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXS416oIakW8tgj0ZOuA8nPdc854JCZSvwrJAdKJgAhS8jgmFU=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Will recommend to all my family and friends. A gentleman name Joel was very helpful and a joy to talk to. Thank you Sir.",
"date": "2024-08-16T19:12:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback. Joel is glad to have been of help.",
"replyDate": "2025-07-10T00:29:57.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6c407f7a-0fdd-4208-ab6e-39842dd5e2bd",
"author": "Adriana Giron",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUoTREIWJzGedFB-JrR_s5AxPRH-2_ccjuqBShYbrxzaWU5LPE=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-08-16T18:52:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Adriana! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2025-07-10T00:29:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2cb2a89c-e75c-4cbc-aecb-6b285f74ead0",
"author": "Trinidad Bolaños",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIPgn_vfnh221O_PPnekrnJ_4TlKReqIpz58F3i3GXbZ0tWcg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-08-16T18:42:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Trinidad. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2025-07-10T00:29:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cd0aec4b-0a61-468c-84c5-7e87f47f7bc2",
"author": "Claudia Marroquín",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ5bcVu_N671SvKt2c1760lYeR514iM50-s64Xn04Yyltrt1g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-08-16T18:41:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Claudia! Please let us know if there's anything else we can do to assist you with your storage needs. ",
"replyDate": "2025-07-10T00:29:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cde9bdf8-58a9-4ba8-91ea-243217ac53c5",
"author": "Y ML",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUsxvrccY7lf2znbVWD7PmrQ_gkXxHEtEPwfhXrVDRcWnbPKK8Stg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very convenient location. Joel does a wonderful job and is always very helpful!",
"date": "2024-08-16T17:06:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for your positive feedback, Yara! We're glad to hear you find our location convenient and Joel helpful.",
"replyDate": "2025-07-10T00:29:57.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0edda9ea-e85d-476a-a9af-b767c6009204",
"author": "Ellen Capell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXIBM9evHbSzCpos9pric5JKRAJv2i3vL_rrBfmIwRlJGsrxiFA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great service!",
"date": "2024-08-12T17:40:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful for your positive feedback! Thank you for choosing Extra Space Storage.",
"replyDate": "2025-07-10T00:29:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3552918a-7463-47a4-839a-c68b627f1a7e",
"author": "Steve Gluck",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJr-jtf3sq7eXXrSUOg1_gPVNVqtFq77FDVBqBsEUs93YXebw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-08-12T15:44:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Steve! We're so glad we were able to meet your storage needs. ",
"replyDate": "2025-07-10T00:29:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "991bd215-33f5-47cd-a52d-2d534f9454bc",
"author": "Elizabeth Pitcher",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVDqGVk37U443zsCIKsSrNEkwfYM_m5hoHnh4Rq8Tn7J7DqiddJ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Joel was very professional and went the extra mile to find us what we needed. Thank you Joel!",
"date": "2024-08-12T14:00:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for your kind words, Elizabeth! We are thrilled to hear that Joel provided excellent service.",
"replyDate": "2025-07-10T00:29:57.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1f8b0946-5512-4ba6-8dbe-974df00e7cc5",
"author": "Allyson Richards",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIVagzxVaf4yxCDD-i0It8LVwUiG8EqmYR4EoLPfSq5YjeC8g=s64-c-rp-mo-br100",
"rating": 5,
"text": "The manager went above and beyond my expectations by helping me solve\nA problem on a Friday afternoon. Wow. I am impressed. Thank you so much",
"date": "2024-08-02T20:15:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're glad to hear that our manager exceeded your expectations and was able to help you on a Friday afternoon. Thank you for sharing your experience with us.",
"replyDate": "2025-07-10T00:29:57.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "eb6b18a5-b0e7-4565-9ac0-3fd9f0320082",
"author": "Chris Sodergren",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJjCNN44mzFzfUn02zs5QUjlkKJra6Pi60WEVFAhIEK__PlDg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have a 10x20’ space that I have been using for almost two years. No water in during the storm and easy to access. I will be a customer for many years to come!",
"date": "2024-07-22T20:59:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Chris, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (239) 309-7673 or stop by the office if you need anything!
",
"replyDate": "2023-07-10T00:29:57.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "320bc0e4-d023-46ac-a64a-b22fe07a9979",
"author": "Collier Painting contractor",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVAylMMMLp1uRTFrgZcRjzcJ1sRCCxi6WdlmLPZ9uIn5koHjw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joel is the guy to talk , great man , very helpful .",
"date": "2024-07-05T17:00:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience with Joel is greatly appreciated. Thank you for choosing Extra Space Storage.",
"replyDate": "2024-07-10T00:29:57.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e2efa55c-f1f4-4c49-a575-72231fcd262f",
"author": "Ornela Nazarko",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIY1rycNjptyYXLIXCXmhDqjQLGIC24lOCGSOYsfwWud_VOHQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I rent on Marco island facility!\nThe manager on this property is the best she is very nice very respectful and she know her job !!\nShe need to train lots of manager to be just like her !!\nThank you for the great service!🙏\nThank you again for the great facility on Marco island the new manager is one the most amazing person and very professional!!\nThank you for your help and support and for very professional manager you have on you team God blessed!!",
"date": "2024-07-01T23:49:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Ornela, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (239) 309-7673 or stop by the office if you need anything!
",
"replyDate": "2024-07-10T00:29:57.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "953ff52f-5d39-44fc-ac23-339b6020fa40",
"author": "Juventino Lucio",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWRAPLybFgTfMZOZBNDXXso_5vmfD09yqeqiLClZF6TvQp1DgKd=s64-c-rp-mo-br100",
"rating": 5,
"text": "Really great service, I was attended right away when I entered, Joel assisted me with great service, details and insight of what I needed help on, shout out to Joel definitely.",
"date": "2024-06-28T15:53:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We deeply cherish your positive feedback, Juventino. Thank you for recognizing Joel's great service and assistance. We strive to provide excellent customer service at Extra Space Storage.",
"replyDate": "2024-07-10T00:29:57.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "f2768da8-4d45-4b6e-812e-f377fb5c6206",
"author": "Failya A",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUTu2bRG-swKspjPJzQOaJCd_g5oxUmXPl6Jq1qlgIFY55c40M=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joel make great job,very good person,thank you!",
"date": "2024-06-24T14:32:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy to hear that Joel did a great job and was a very good person. Thank you for your wonderful feedback!",
"replyDate": "2024-07-10T00:29:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8f8120d5-991a-4c18-9c9d-aa94c1c19ea1",
"author": "ERIC SONNENBERG",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLEpzWoy65tZ7SUrKd5WiWLz0-rUPBMf-MQeGyy_E6X0ADo-A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joel great job.",
"date": "2024-06-24T14:31:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy to hear that Joel did a great job. Thank you for sharing your positive feedback!",
"replyDate": "2024-07-10T00:29:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5427f2d9-4888-4318-909a-d3a027b32191",
"author": "Jerry Shovan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJZcTHc4JzzidMrB1HRp865CPRn2GC2GxkLfMglMuDVkpVfiw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Christine did a great job, pleasure to work with and get us set up.",
"date": "2024-06-18T18:36:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for the kind words about Christine! We're glad she was able to assist you with getting set up.",
"replyDate": "2024-07-10T00:29:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f06124ea-5dee-4471-a674-10c2e8452205",
"author": "VIP Cuts 2 Barbershop",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU3UH9NvsAqvnnC5c9PHkTEVTUCGCYtCq-Ywf22zEh5dfzlWk9n=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "This storage team is by far the best I’ve dealt with in a long time. They maintained communication via txt, email, and phone calls and provided the best deal in the area. I had a few options to park/store my RV and it enabled me to pick the best location to maneuver my RV without an issue. If you’re in need of a storage facility and live in the area; make sure you do not overlook Extra Space Storage.",
"date": "2024-05-28T20:39:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience with our storage team is greatly appreciated. We are glad to hear that you found the best deal and location for your RV. Thank you for choosing Extra Space Storage!",
"replyDate": "2024-07-10T00:29:57.000Z",
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "7419506f-0fee-41fa-92f8-fc241bd4c0f0",
"author": "Jeff Kolbow",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJbmSFXhV59vUMVZ6mAQXG7tcZ9vuzhpi5bnZgj_yC1thcqHA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Manager was quick and helpful with the help I needed.",
"date": "2024-05-24T15:49:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear that our manager was quick and helpful in assisting you. Thank you for choosing Extra Space Storage.",
"replyDate": "2024-07-10T00:29:57.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5138d883-fac3-49d4-bf85-f193a0b9134e",
"author": "Keith Bratten",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI9JU_97ciWBwqxwL5M-xhI6zB2-jJTnA6_wLX1zt66NXt9zA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-24T15:11:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Keith! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2024-07-10T00:29:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "45aa7548-1114-4c2c-b669-2cca04017329",
"author": "John Hutchison",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJvc4p0fMPI5qYt3UQfgmkpsZSRv_CBzPoS43ouOHdH22La1Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "We had a few issues, but we're delt with fairly and professionally",
"date": "2024-05-18T00:38:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are honored to hear that your issues were resolved fairly and professionally. Thank you for your feedback.",
"replyDate": "2024-07-10T00:30:04.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e00a344b-6160-4126-ae9a-26bc61a6e7a9",
"author": "Jean Lebedeff",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIz4YY6ESUWPiXUj11yN5Hq0qwvNScSvSuwZsEybUPfFNLUXg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-17T14:07:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Jean! We are here for you if you need anything.",
"replyDate": "2024-07-10T00:30:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4f72d3a4-9832-46e0-9ad2-65610bda63a8",
"author": "Guy Riordan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIi8-TgoNP7Cs1x4BtazQz_bKwNEvjSy0PDiXYuW2r-4hW0dw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I am thoroughly impressed with your employee! It was a brutally hot day here in Marco Island. You employee came out of his office to check on me. He asked if I would like a water. I said yes and 2 min later he came out with some ice cold water and an ice cold Pepsi too boot! Thank you!",
"date": "2024-05-15T18:49:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Guy! We are grateful for customers like you. ",
"replyDate": "2023-07-10T00:30:04.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "737471c7-0fa6-4541-8386-e6a59855d3e8",
"author": "Billie Cereste",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXc0BON4nWYcjptqyOCxfQnktZuR4XYT7tK66chNiBalKieq2Y=s64-c-rp-mo-br100",
"rating": 5,
"text": "So far excellent service. Christine & Joel are professional & easy to work with.",
"date": "2024-05-15T09:44:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for your kind words, Billie. We are thrilled to hear that Christine and Joel provided you with excellent service.",
"replyDate": "2024-07-10T00:30:04.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "24c6a388-c441-429a-b5d6-d1afffe3f46e",
"author": "Zina Gorman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKhC7ZLQvc2loQFKmxF5dLJFb91P7A7TIOzRnuEeeGLcgjCIA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joel, the representative, was very helpful and informative.",
"date": "2024-05-09T22:01:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Zina. We're glad Joel was helpful and informative to work with. Our team is here to serve you, so give us a call at (239) 309-7673 if you need any future assistance.
",
"replyDate": "2024-07-10T00:30:04.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8f3769b1-82c9-49ed-91a5-7499e9a55511",
"author": "anthony rocco",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLk1dpCkVCKXa8ix5Jph0GGKwFSxyLjGAyl7YrLb8Ivq-AAGw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great company , great service and most of all great people ! Only storage facility I use either home or on the road , never a complaint highly recommend",
"date": "2024-05-03T17:02:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Anthony! We love to hear that our customers are happy with Extra Space Storage. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2023-07-10T00:30:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5060e09e-7712-455f-9b9f-6508ad19891b",
"author": "Barbara Steudle",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWRL9J5mB-KU1_BKYBPd7fDJu87ukyBgCdFYIkI1f7JQZUMVn3e7g=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Clean and easy to access storage area. Prompt response from manager to even welcome me! Cheyenne is absolutely phenomenal!!! 5 ⭐️",
"date": "2024-05-02T21:58:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Barbara! Providing renters with clean and accessible facilities is our top priority. We're glad we were able to meet your storage needs. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2024-07-10T00:30:04.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "abff5eed-8016-49da-8536-2320c2b9ff25",
"author": "Teri Wilson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVlDiR9njrHnC8djg4R_l6P7J_BgbJIfcUrAnMG0ZSsqTvd0mY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Our experience with Joel at Extra Space Storage was excellent. He is very thorough and knowledgeable. I highly recommend him and the facility for all your needs.\n\nToney Cote",
"date": "2024-04-30T12:24:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Teri, thanks so much for your review! We are thrilled to hear your experience with Joel was positive and are always here to help with your storage needs! Give us a call at (239) 309-7673 or stop by the office if you need anything!
",
"replyDate": "2024-07-10T00:30:04.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "090f47b2-9def-46f3-862b-928099eb0047",
"author": "Kalani Cairns",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLnYDdieb3HvOw5M93tdswOUQt_sUZ_DG-24nSVVZ4HETrnRw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Joel was very helpful in providing the space I needed to store my trailer during our stay on Marco Island. Plus, Extra Space Storage offers your first month at their facility for a nominal fee. Their monthly rental rates apply thereafter. It's a good deal in order to store your trailer on the island.",
"date": "2024-04-20T20:27:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Kalani. We're happy to hear that Joel was very helpful! Our team is here to serve you, so give us a call at (239) 309-7673 if you need any future assistance.
",
"replyDate": "2024-07-10T00:30:04.000Z",
"tags": [
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "d238d50f-7343-46da-a8cd-7ed344cd68a2",
"author": "Joyce Building",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIpOTpmhUKh9V4enn3gcFzLQiOIZuDKLQ2AZo1fu0t8EeZfhLEn=s64-c-rp-mo-br100",
"rating": 5,
"text": "A great storage company experience. Can reach the office easy, even on the phone and they were quickly able to accommodate what I needed and even followed up! Thank you!",
"date": "2024-04-16T12:41:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Joyce, thanks so much for your review! We are thrilled to hear your storage experience was great. Please stop by the office or give us a call at 888-STORAGE if we can help you with anything. ",
"replyDate": "2024-07-10T00:30:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "21a0a941-d12e-4add-a787-957816fd262e",
"author": "Danny dangelo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKz45ZKF8A7fbMM1RX159fgPG4OMDC07oWP6gYPQgLe-LPZWw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-04-06T15:16:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Danny. Thank you for leaving us a rating! Your feedback means a lot to us! ",
"replyDate": "2024-07-10T00:30:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "56dd95b4-8b83-4fe8-a5e7-3b673a4c77cf",
"author": "Dominic Russo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKKG0Zln6kS-v8kQhsEmTYmXBRlLVqAEpGOuXob_OzjqhwvQg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly great customer service.",
"date": "2024-04-05T19:12:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Dominic! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (239) 309-7673 or stop by the facility! ",
"replyDate": "2024-07-10T00:30:04.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4491b257-f310-44b2-8c92-4502046affe5",
"author": "Gina Diaz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK4xHZK5nOIhR7SGFvOoEvRR2FRkrnImaaTsHvMDeix-JRDsA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great storage facility and wonderful customer service!!",
"date": "2024-04-04T12:36:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Gina! We're committed to providing excellent customer service. Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:30:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a1d6f896-9e61-4510-88a0-955abbbfa501",
"author": "Laura Hart",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIw3ZxqVYzlQBnreLVU7nlI8dgqhu5xEmt89RS9WiSW14osLg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-04-01T14:46:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Laura! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:30:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c9c9492a-ea87-4772-9917-a364b5f86327",
"author": "Andy B",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUHof8of7DEH0RC3o9hsDSaJY_MjVHShzWqg0jzRscMlmJmHKg2gQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Easy set up and maintenance of account in the app. Very reasonable staff in the office as well. All around nice set up for the property. I am also glad there isn't a gate which is highly annoying with trying to get in and out with restrictions. It's 24 hours in a very safe area. Marco Island is known to be very safe.",
"date": "2024-03-15T22:19:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Andy, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (239) 309-7673 or stop by the office if you need anything!
",
"replyDate": "2024-07-10T00:30:04.000Z",
"tags": [
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "021e526e-fb9e-43c4-89ca-847e7f881df1",
"author": "Kathie Nolte",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVTRvT6j9xfXWDH8DoA2FWti0_BVYJicG2o9k_FclzPjuM3e4bT=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joel was a pleasure to work with. Explained everything. Showed me how to use my lock Very happy",
"date": "2024-03-09T00:18:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Kathie! We work hard to meet the expectations of our customers, and we're happy to hear Joel hit the mark for you! Don't hesitate to stop by the office or contact us at (239) 309-7673 if you need anything.",
"replyDate": "2024-07-10T00:30:04.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "5315d36a-5295-45eb-a367-7f3e929ffdca",
"author": "Heidi Kremer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKTEaghqPyAYcGYCgnSL1Z8i1VXXqibFcsx8Qy4otNPZPOqzQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service. Very accommodating with our requests.",
"date": "2024-03-08T16:26:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Heidi, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Give us a call at 888-storage or stop by the office if you need anything!
",
"replyDate": "2024-07-10T00:30:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "31b3438f-64e3-4023-8bff-8afe942f0bd1",
"author": "Marilin Villatoro",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLgEBKZoM3oMEa7ub050tQl6tUpm1JBOI_a4suGj-g25X_Kcg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-03-07T01:10:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Marilin, we are so happy you had a 5-star experience with Extra Space Storage. Thank you for taking the time to leave us such a nice rating. ",
"replyDate": "2024-07-10T00:30:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2731f395-9de0-43d8-97d0-e16afbc587df",
"author": "brey cantillo palacio",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXO21YndqCtgDCnqp7cWwcJ0xbzpUOZBAwmtn6JH1iWnP8YgIs1jA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-03-06T21:02:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Brey! Call us at (239) 309-7673 if you have any questions or need assistance with your rental. ",
"replyDate": "2024-07-10T00:30:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "01e51654-0adc-4db6-bb90-450777d3860e",
"author": "Noe Medina",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL1z_Q2jlVv0wRyGNeU9W2rOY_yQwfH_eZyPsw-bB7R0Z-jIA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-03-06T17:07:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Noe! We are so happy you had a great experience with Extra Space Storage. ",
"replyDate": "2024-07-10T00:30:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fb7eb04d-90b8-4c00-aaf6-544bc8a2f1b7",
"author": "Luz MC",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVYYF8EovVGJpysUwpiduUnHMkfFzVdlAOKyozWdW_1ZVfmN_sK=s64-c-rp-mo-br100",
"rating": 5,
"text": "Highly recommended.",
"date": "2024-03-06T15:57:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Luz, Thank you for the 5-star review. We're so happy you had a great experience with Extra Space Storage. We appreciate your recommendation. Please call us at 888-storage whenever you need us.",
"replyDate": "2024-07-10T00:30:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "eed72cc1-b5ec-4d69-9fe2-71219ab9c6bf",
"author": "Gladys Cerritos",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWZpqVIi1IF_kVVT3uvOKptMlUQzuvfFlsNAFZ3Ml55g-G2NQ0=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent worker",
"date": "2024-03-06T15:54:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Gladis! Thank you so much for the positive review. If you ever need anything, please don't hesitate to call us at (239) 309-7673 or visit our facilities.",
"replyDate": "2024-07-10T00:30:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dfbb3a27-136a-4605-a095-bdd9aa67562d",
"author": "Martha Molinas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ_jFomxZaq8InL2Kg7LLUwwwc9TknWgPX4I7t9VXcTXsfBng=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-03-06T15:17:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Martha! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call at (239) 309-7673 if you ever need any help with your rental. ",
"replyDate": "2024-07-10T00:30:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cd24fefb-f852-45cb-8dd4-4475251f5c04",
"author": "Al Saunders",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ8-hVCMbcSKeKycQMn4zp7SrJclWDvG6ZAV5Q5iKA39v11Fw=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2024-03-04T16:29:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate your rating, Al. Stop by the office if you need anything! ",
"replyDate": "2024-07-10T00:30:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "477a8962-9d35-4310-b0e4-489931ebc81f",
"author": "Tom Dilazaro",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKfpbp9SNLb-8ASbZelMroXzX7seIsdEKS9KiLwyGXFyjtoVg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Good job",
"date": "2024-03-01T15:26:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Tom! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (239) 309-7673 or stop by the facility! ",
"replyDate": "2024-07-10T00:30:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "687d9f0c-b25b-43b4-8506-219b8835d5d9",
"author": "Sue Lingerman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIne_pmuVCumCFjEypaxBMcMmrlYMIzg5GvgZsZldzA7GVbaA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joel was awesome. Very informative and professional",
"date": "2024-02-29T22:07:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Sue. We're glad Joel was informative and professional to work with! Our team is here to serve you, so give us a call at (239) 309-7673 if you need any future assistance.
",
"replyDate": "2024-07-10T00:30:11.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "57df6162-b532-41a1-a30f-2c564e9ae477",
"author": "scott lingerman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJmfdu9A-bm0kAHtPLLKBD-uqrnQM0K_AMcw74jguWyNnsjGA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-02-29T21:59:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Scott! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2024-07-10T00:30:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "38bfd0f8-8052-479d-a993-b610c5cfacfd",
"author": "Kimberly Riddle",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJSikeVj-uAQME5hRLCGhVyG0fpgRKWisIswS_fT5rzohTtvg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very easy to setup and secure your storage unit. Highly recommended for all your storage needs. Staff was professional and responsive.",
"date": "2024-02-29T18:37:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Kimberly! We're happy we were able to provide a smooth rental experience. We're glad our team was professional and responsive. We're so happy to hear we have your recommendation! Please stop by the office or give us a call at 888-STORAGE if we can help you with anything! ",
"replyDate": "2024-07-10T00:30:11.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "378d6971-f516-47d4-a8e2-2fc5ca27e9c3",
"author": "sherry roberts",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIPkvwrHdr8OQ6mWN7VpnNaVSvCLq1i3biiRJgXaVyLeq7BFQzj=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-02-28T14:52:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Sherry! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us at (239) 309-7673 if you ever need anything. ",
"replyDate": "2024-07-10T00:30:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e2789982-d27c-4e17-b353-d68691513bb5",
"author": "Scott Cooke",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIG_ZFpIena8Q7zRMi1iNS2JjAOwOGodHaqh7p0e09no_eSyg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joel was very professional, knowledgeable and polite! Great employee!",
"date": "2024-02-21T19:50:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Scott. We're glad Joel was professional and knowledgeable to work with! Our team is here to serve you, so give us a call at (239) 309-7673 if you need any future assistance.
",
"replyDate": "2024-07-10T00:30:11.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "98d9af3e-7e1e-4016-a673-88b1b265b21e",
"author": "frank mac",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIXGAY27ozyV4DFF8j5w0eb0R99qzVB4OoNAK0w6k30WApYxQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Hassle free experience, the woman Christy was super helpful and friendly. 20 minutes and I was locking my unit. Highly recommended",
"date": "2024-02-14T19:49:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Frank. We're glad Christy was helpful and friendly! Our team is here to serve you, so give us a call at (239) 309-7673 if you need any future assistance.
",
"replyDate": "2024-07-10T00:30:11.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "d952e312-5688-4b1b-a44d-452a4cbc0a7d",
"author": "Dave Zappia",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJx4_J57_12nV9y-bzn557JmKnwunztn-u9R4PX4hoHTn48ig=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joel great performance of his duties.",
"date": "2024-02-10T18:38:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Dave! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:30:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4f68fa48-99eb-4965-a9e8-2558260fda36",
"author": "Sasha Sabatello",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVjnMId-aEhzT9nz1sFLllWS6heaqXjwZlgllpG6MFgfk_M4W0=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Joel was super AWSOME and did our updated contract with no problems!!! We will defiantly refer him and this company …. We will be back!!",
"date": "2024-02-10T18:00:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Joel is great too! Thanks for the positive review, Sasha. Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:30:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "83355157-ac22-4d23-9b91-84f7da64acce",
"author": "Matthew Maloney",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI1SUD1O28qBBlCEXfzWrcaSXCxHkGe_iNI2KIL6te68L3uWhs=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-02-05T16:38:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Matthew. We're glad we were able to assist you with your self-storage needs. ",
"replyDate": "2024-07-10T00:30:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a8be1967-cf21-467d-ac8e-1639a22dec1e",
"author": "marty pestarino",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI-GbiUO-liJsKfONpcxcG1jLzTbIItPHgD3PA0CSBXjf2BHSk=s64-c-rp-mo-br100",
"rating": 5,
"text": "Always very helpful and a great deal especially for Marco island!",
"date": "2024-02-01T16:34:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Marty. We're glad you feel good about storing with us! Our team is here to serve you, so give us a call at (239) 309-7673 if you need any future assistance.
",
"replyDate": "2024-07-10T00:30:11.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "3c8c54e1-d4d8-4e56-965e-54cdc5f75b00",
"author": "amanda bennett",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLrEL-c3tx7pcU0ZKB6n8doHm6RN9UijB0lSRv8az3OApDOSw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I have 4 storage units here and they are great and the 2 people that run it are also great! Would recommend",
"date": "2024-01-30T16:23:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Amanda! Thank you so much for the positive review. We are glad you feel good about storing with us. If you ever need anything don't hesitate to give us a call at (239) 309-7673 or stop by the facility! ",
"replyDate": "2024-07-10T00:30:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a1fa14a9-c04f-41d1-a825-c8b3b5bc8469",
"author": "Clayton Chu",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLT5q-fdwr0nnwGEZWp-4aDcyyL1iu40-CFKOzKi9sHiCI6Mw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service,answered all my questions promptly and very friendly",
"date": "2024-01-29T19:45:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating Clayton! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2023-07-10T00:30:11.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6ddc639f-05c0-4109-81d8-c734a15f9906",
"author": "Stacey smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI1ugd70wOL6YEERcNrnjWhXihCesp6-uwsyr7Qw5H16JlxXA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joel was very helpful!",
"date": "2024-01-23T17:22:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Stacey. We're glad Joel was able to help! Our team is here to serve you, so give us a call at (239) 309-7673 if you need any future assistance.
",
"replyDate": "2024-07-10T00:30:11.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1dc41675-d82d-4369-b432-fd75e4355aa4",
"author": "Callie Bick",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLGYeRLRf2HhpWfNGQXWn2_j2ZSZFtnRQWjTp0k_VquCbOiZw=s64-c-rp-mo-br100",
"rating": 5,
"text": "New manager was amazing to work with! I have 2 units here and they have always been extremely helpful if we ever need anything and make the process very seamless.",
"date": "2024-01-22T17:47:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Callie! We pride ourselves on having a friendly, helpful staff and are so happy they were able to assist you! Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.
",
"replyDate": "2024-07-10T00:30:11.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1d4d8562-4d7c-4d29-baa4-44fef73c42d9",
"author": "Jenny Sturton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXiZOPBrc9dCtqKfUt0iVJxV7traAV676gvuEqQLT6cWMR4EyC7=s64-c-rp-mo-br100",
"rating": 5,
"text": "Samara was super friendly and helpful from the first phone call through to the very end! She was extremely accommodating and anticipated details that I had not. Very pleased with my whole experience!!",
"date": "2023-12-22T17:58:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Jenny. We're glad Samara was friendly and accommodating to work with! Our team is here to serve you, so give us a call at (239) 309-7673 if you need any future assistance.
",
"replyDate": "2024-07-10T00:30:11.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0f76368f-3ffb-4c58-9ff7-af6dc9880070",
"author": "Dominic Guillen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL0EAey_KkV01aicysxf2uG6UGIzfdaJHeb9SXv4hcr2PP-jg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Samara was a pleasure working with in finding me the right sized unit. I will definitely be recommending her to all my friends and family.",
"date": "2023-12-19T14:58:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Dominic! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Samara was able to provide that for you! Feel free to swing by your local office for any further assistance!
",
"replyDate": "2024-07-10T00:30:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f1bad1ed-858b-4f8f-912b-f2c69ade8b8f",
"author": "Linda DePietro",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIUm7qlEemhkqvy49RMvsHDLlBE82LG3uplYTE5k4z6TUFcGA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Samara did an excellent job making the process of vacating our storage unit simple, efficient and stressfree. She was a pleasure to talk to over the phone and got back to me quickly with better than expected results!",
"date": "2023-12-09T19:22:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your review, Linda! We're so happy to hear Samara was able to make your rental process stress free! Give us a call at (239) 309-7673 if you need any future assistance.",
"replyDate": "2024-07-10T00:30:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2ce9bedf-761d-4eee-bd00-914f79c88142",
"author": "Nono Silguero",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLOHCe3T3G2wSjeshV145eOu0wUx_vJWOtXWOUO8wr9qPP0=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Samara!!! You are an exemplary employee",
"date": "2023-12-01T00:27:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the review, Nono. We think Samara is also an exemplary employee. If you ever need help with your rental, please don't hesitate to call us at 888-storage or stop by the facility.",
"replyDate": "2024-07-10T00:30:13.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ff79ab9f-a000-4371-9111-2fdfbf4b6d07",
"author": "Nicholas Gustafson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWo5Vmm13cQiIAxl6zlCTqAnBQbNVXBIlqF-6gzSrR_INWfwBxMOQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Samara was a huge help with all of our storage needs in Marco. The facility is in a great location and everything is in good condition. Thanks again!",
"date": "2023-11-30T00:00:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Nicholas, thank you for your review. We're glad Sara was able to help! Feel free to reach out any time at 888-storage.
",
"replyDate": "2024-07-10T00:30:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f0a4a490-a8b1-4caf-97a6-8b2eac1ad1b4",
"author": "Elena McFann",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL_t6M6OF9SC1NZdN09_XM95AxNjrfIoy9grJircoYYN_9u4dM=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Joel made the whole rental process quite easy. First, he helped us evaluate the sizes of several storage unit options so that we could confirm the actual space that we needed. Second, after we sorted through our belongings at our soon-to-be-sold house 1,000+ miles away, he helped us set up our reservation over the phone. Third, when we dropped by to finalize our payment arrangements and contract, he patiently walked us through all the details. We are grateful for how Joel navigated us through it all!",
"date": "2023-11-02T01:32:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your review, Confidential! We're so happy to hear Joel was able to make your rental process hassle-free! Give us a call at (239) 309-7673 if you need any future assistance.",
"replyDate": "2024-07-10T00:30:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bbc0d0c8-f974-4011-9012-8e35a7135c0b",
"author": "Thalia Martinez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVgRWJRl1nNG77ps88TTrlZSUYmKqNhfrgy-N6vRh4WoLGEVqE0=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Samara Jaber was extremely helpful and kind! She was great!",
"date": "2023-11-01T18:52:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Thalia. We're happy to hear that Samara was helpful and kind! Our team is here to serve you, so give us a call at (239) 309-7673 if you need any future assistance.
",
"replyDate": "2024-07-10T00:30:13.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "395e61a5-401a-431b-b9ca-da958eee09d8",
"author": "Ken Hartley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU45EY3NMHbjbJbYGQNX5A_v-J3fjDyJKZgLgDE3sKzFzZplCY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joel was a great help in renting my parking space for my waverunners!",
"date": "2023-09-22T16:19:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Ken. We're glad Joel was able to help! Our team is here to serve you, so give us a call at (239) 309-7673 if you need any future assistance.
",
"replyDate": "2024-07-10T00:30:13.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "f9d2071d-b7c9-4ae7-98c3-9c2247425b26",
"author": "cal3b",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJrE26vYEjCXuagg9AIcG0eFnpTIwdwvXwMYLKdr2QETjgj1A=s64-c-rp-mo-br100",
"rating": 5,
"text": "nice young lady, knew exactly what i needed by just giving her a brief description of what i am storing. will definitely recommend to anyone needing storage or even parking.",
"date": "2023-09-19T01:38:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Cal3b, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Don't hesitate to reach out at 888-STORAGE if you need anything!
",
"replyDate": "2024-07-10T00:30:13.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "69774544-2df4-4cdb-81c9-2b7fd86b8b46",
"author": "Caleb G",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVP-1aVfPZvqy8NkvoISdtzfap6i0yWvMLKlKoeLavCFHyu_9dV=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-09-19T01:32:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Teoor. Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2024-07-10T00:30:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3f5a6364-0929-4c09-ae4d-a95d46eb7ba9",
"author": "Sophia Guillen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocID8GzsxKaSx97g-t8_B2qeqp8uu_z-gGr30A_9pEm0QvWiVw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-08-24T11:55:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, Sophia! If you need any assistance the future feel free to stop by or call us at (239) 309-7673.",
"replyDate": "2024-07-10T00:30:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "228e52d8-4352-4aed-9634-51af4346548f",
"author": "Lostheghost 88",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVXRg6kkQx4ovGJW0KYh35pYpje5LLjm4HZdjzlGCaaAZTpAjq-=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-07-28T03:55:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Lostheghost! We're so glad we were able to meet your storage needs. ",
"replyDate": "2024-07-10T00:30:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "11100a32-389e-44e2-b625-a5edc77db301",
"author": "Michael Taylor",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVoVMOFAhkf7iM3q5JBXCIcyUde8hxOX9CcAcQjYXsvnobBKgY-Pw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Samara was great to work with and very helpful.",
"date": "2023-07-05T15:08:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Michael. We're glad Samara was able to help! Our team is here to serve you, so give us a call at (239) 309-7673 if you need any future assistance.
",
"replyDate": "2023-07-10T00:30:13.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ae7e0af7-69e2-4ff2-802a-9e1f98ff9134",
"author": "Dominic Guillen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJCUv0nbfupe13mTEG-c1CZye7J2gy7eaIB4DNkb27WbHf-zw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-06-28T02:12:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for leaving a 5-star rating, Dominic! We are grateful to have customers like you. Please let our team know if you need any assistance or have any questions.",
"replyDate": "2023-07-10T00:30:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "05f1c9a4-6d63-4f10-9967-7098a926c9ef",
"author": "jim gratkowski",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKEhYSGlQgxvpvsAkdBuyt3rToI1mRMG8O6UJndaFx73ElNJQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great company even better office staff. Have been renting storage space for years here and will continue to do so.",
"date": "2023-05-12T08:57:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jim, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (239) 309-7673 or stop by the office if you need anything!
",
"replyDate": "2023-07-10T00:30:13.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "bec7ad94-9906-4b79-8374-3464994f48c5",
"author": "Fonda Sundeen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjURBVzwrhM1ZfLeVADw0yjokJi6U-c6Q2FAA_eS-KZPmAmYl1CNsA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent experience with Matt who was super accommodating and helpful! I will recommend to my friends! Thanks again!",
"date": "2023-03-27T18:54:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Fonda. Thank you for the review. We're so glad Matt could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-10T00:30:13.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "33394f1f-030a-4cdf-81d6-ec9d7e48e81c",
"author": "Neil Sackett",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKM--p1y6UbiUB1iHm1OOSMQTXQEPjyngKsTPir2rTqFs62VA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-24T00:22:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Neil, thank you for your positive rating! Please stop by our office or call us at (239) 309-7673 if you have any questions.",
"replyDate": "2023-07-10T00:30:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f1194211-1d23-4ddd-935d-5e777853ffce",
"author": "Wynwoodgarage",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW7CadX_AOxQs3EfByp0xC0wGU4oCgFjL8Jt9EETpDaP5UwskBD4w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Matt was very helpful. I recommend the place for safety and service to anyone",
"date": "2023-03-19T16:06:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Wynwoodgarage, thank you for recommending us. We're glad Matt was able to help! Security is our top priority and we appreciate that you have trusted us with your belongings! As always stop by the office or call us at 888-storage if you need anything.
",
"replyDate": "2023-07-10T00:30:13.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "a0b5da34-5625-4db5-9a7e-9c149a975a13",
"author": "Cindy Schmitt",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIUfYU2s9xs_JSNdYe7xGsV1XTM7Zf8WeD45JxZp-FuQg3Bpw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful!",
"date": "2023-02-24T17:51:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Cindy. We're glad our team was able to help! Our team is here to serve you, so give us a call at (239) 309-7673 if you need any future assistance.
",
"replyDate": "2023-07-10T00:30:13.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c69cff86-dce5-4372-9c64-45cdceb5b59b",
"author": "Karin Howard",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLKYmg3HZPvhgqM-uoTqfoM23x5OMinQ_xD-B82VP-6cV9OIg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-01-08T17:04:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Karin! Don't hesitate to reach out to us at (239) 309-7673 if you ever need any assistance. ",
"replyDate": "2023-07-10T00:30:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3e59ce13-e87b-42d3-bfd1-24ee5142b341",
"author": "David Horth",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVDRFJsMkYUt9WA0aSApL9TC_VUe75zjOLazefui2vECYUygD9DKQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very easy to setup and get a unit, they actually took the time to call and suggest another unit that was a better spot, very happy",
"date": "2023-01-02T12:49:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, David! We're happy we were able to provide a smooth rental experience.",
"replyDate": "2023-07-10T00:30:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fa8256db-ea43-47d8-bed2-a9e6ab1147aa",
"author": "Kimberly Evelyn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJiocDYz19Z-zjrRP-VDWB7fNfpxM3NqnX-N1wrAKylakWMFw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience today !! Easy and quick registration!",
"date": "2022-08-11T15:03:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kimberly, thanks so much for your review! We are thrilled to hear your experience was great. Please stop by the office or give us a call at 888-STORAGE.",
"replyDate": "2023-07-10T00:30:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a0ea598a-81f7-437f-9100-ec18153041b1",
"author": "LANCE TEMPLE",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUSsJo3TLtnSE_IeNsPsfb6rmaoBJzltC4XSFfjMZX7ER7xZ8g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Matt was amazing, I would highly recommend this place.",
"date": "2022-08-05T22:29:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Matt is great too! Thanks for recommending us, Laila. Stop by our office if you need assistance or have any questions.",
"replyDate": "2023-07-10T00:30:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ec8151d3-861e-40a5-8280-ccc0cba07412",
"author": "Joanne Beightol",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXHYHpmqnbBqGlnMH2EUagNS7nybdIGpXoSU9S2aOWzM3jDprw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service! Easy set up and access.Recommend this place highly!",
"date": "2022-07-10T22:55:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind remarks, Joanne! We're so happy to hear we have your recommendation! If you ever need anything, feel free to stop by.",
"replyDate": "2023-07-10T00:30:21.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "7a85a6e1-84c5-470b-87b3-398d75529409",
"author": "Jamie & Yolanda Fairbanks",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUXrH6o1W0ycx7kvnLqWGJUnH5XASqJCpDxa2twspKg3kkS-jk=s64-c-rp-mo-br100",
"rating": 5,
"text": "Matt is very helpful and always very responsive. Great customer service every time I have called them.",
"date": "2022-06-02T15:07:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Jamie & Yolanda. We're glad Matt was able to help! Our team is here to serve you, so give us a call at (239) 309-7673 if you need any future assistance.",
"replyDate": "2022-07-10T00:30:21.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "bd3d2e3b-21e7-4abf-9796-bd4566f4ddbb",
"author": "Carrie Creech",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJMFjXmgEjIwiULn5iXLnEBOAI8OTz-kD7U9odhLrvb_EfRSA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-21T16:37:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Carrie! We are grateful for customers like you.",
"replyDate": "2022-07-10T00:30:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2b30f547-bc15-4701-baab-be7314f55f72",
"author": "nefarious entertainment",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI7bIy1uwyHpkJIIC2I806XV2Wm0YpI1R6HARTd42TgqAZzpQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-11T02:52:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Nefarious! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-07-10T00:30:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9f3f5b8e-a5d9-466b-9208-0b026e1fae47",
"author": "Matt Sierra",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV798jLl3Z3qngxLV3rICGLY4MJ2glqCznob-T0gkyTq9pBsoQf=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-05-02T19:46:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a 5-star experience, Matt! If you ever need anything in the future feel free to stop by or call us at (239) 309-7673.",
"replyDate": "2022-07-10T00:30:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5f9d081b-3b27-447f-a2c9-68b79da0f095",
"author": "Jose Sepulveda",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ3eKbo19UulFe-CWzkCbAGGPiuXYWuEK8zelR0XD3GRFFN0g=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-04-28T19:24:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Jose, thank you so much for the great rating! Stop by our office or give us a call at (239) 309-7673 at any time if you need assistance or have any questions.",
"replyDate": "2022-07-10T00:30:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f4f8b1e6-bdf9-42f5-afdb-0db1297b5eaa",
"author": "Ken Cesaro",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJl9Sr_pcprcUMzW_W-NDiJEpwPruDhdk42kwuBm1aZ2COGKg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very nice young man that helped me with my car storage",
"date": "2022-03-22T17:21:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Ken ! Thanks for the positive review, it means a lot to our team. Please call (239) 309-7673 if you have any questions about your rental.",
"replyDate": "2022-07-10T00:30:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0f7585e1-4b8d-4d89-b57d-c21e169968a9",
"author": "julie henry",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKLRsdyp5WNOT4WxD57b5gD4G2MyFcuyyhlgmBamlOkwwLCJA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-14T14:45:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Julie! We are so happy you had a great experience with Extra Space.",
"replyDate": "2022-07-10T00:30:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9cec299b-052a-4562-86f8-ee309f421de4",
"author": "christopher strom",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLI4pQBw0M9QnDIXhtgS--avfNSeXQjekoWuoAJxtdjXBvea7Y=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I dealt with Matt and coming from mass. He made it easy to reserve my storage for a motorcycle and trailer for a vacation. Most places won’t allow motorcycle or trailer parking. We will see how it goes when I get there but I’m not expecting any problems",
"date": "2022-02-07T19:45:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Christopher, thank you for your review. We're glad Matt made it easy to reserve your storage for a motorcycle and trailer for a vacation. Feel free to contact us if you need anything at 888-STORAGE or stop by the office.",
"replyDate": "2022-07-10T00:30:21.000Z",
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "c5227bff-1156-4120-b12c-7e25cd8eecae",
"author": "Tonya Santonocito",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKexfJrzoVlCsiX-Ab3f5G33G1s88OyR3cUeOZYyXoNWZEfjw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I called last week and inquired about a small unit and Matt said he thought one would be available soon. He called as soon as it was empty. You don’t always get that kind of service. He also was very nice and pleasant to work with. Thanks again Matt.",
"date": "2022-01-27T16:04:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Tonya. Thank you for choosing Extra Space Storage! We really appreciate this thoughtful review! We're so happy Matt could help. Please let us know if you need anything by emailing us at customerservice@extraspace.com!",
"replyDate": "2022-07-10T00:30:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6f7aa969-beec-4ca7-976d-823bca9d1656",
"author": "Als Painting Plus Painting Contractor",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJH7vpM05D3NJC-gVkfVveuUDJcXb8zHTBAmUGgJz3asGUanw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-01-25T02:01:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Als Painting Plus Painting. Call us at (239) 309-7673 if you have any questions or need assistance with your rental!",
"replyDate": "2022-07-10T00:30:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "000ea3f1-c654-424b-b84a-151c1bb46e7d",
"author": "Tonya Windsor",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocISczrCJsN__rx2a3xCPwuttXvlP8qJ8RyLa9ze11yGgjGqoA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fantastic customer service. Appreciate the ease of communication and them being able to accept packages and unlock unit for deliveries while getting our condo ready while living remote.",
"date": "2022-01-24T17:40:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Tonya! We're committed to providing excellent customer service. Stop by our office if you need assistance or have any questions.",
"replyDate": "2022-07-10T00:30:21.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "97ad4fac-16dd-47c0-944b-0c025fc0d731",
"author": "Chris F",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKdOSD4Yzt7YJbILJtoexoZQHHuOYolSA2KRAUH0E76Rx9nbA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Manager Matt is great. Helped us get what we needed with ease.",
"date": "2022-01-24T02:35:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Matt is great too! Thanks for the positive review, Chris. We're glad he helped you get what you needed with ease. Feel free to contact us if you need anything at 888-STORAGE or stop by the office.",
"replyDate": "2022-07-10T00:30:21.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1fd833e9-caf4-46fd-ae81-575ceeb9d827",
"author": "Verónica Lizbeth Escobar Martínez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXkQKg9UZksI6dPokl4EoI3Pf-GBBqn8yaNxEcbf6wLNyuVxA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Good service",
"date": "2022-01-10T15:21:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Verónica Lizbeth Escobar. We're grateful to have you as a customer. Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2022-07-10T00:30:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e4d09ff3-bc25-402f-9610-645a926f4cfa",
"author": "colleen kramm",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLQCLF8_MYezGmhRTa7PEjavrlMKl7hlrTc-j-_0buGVfaiyA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Matt gave Incredible service ! He was so polite and helpful!",
"date": "2022-01-06T16:20:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Colleen, thank you for your review. We're glad Matt gave Incredible service, was so polite, and helpful! Stop by our office if you need assistance or have any questions.",
"replyDate": "2022-07-10T00:30:21.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "dc396c5a-57aa-4345-ab0e-5ff28a512834",
"author": "Carole Sissel",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLh5djMjoRiA0pY56OjMkjqAfcEv97_zZecZ-Va59txoqyG_g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Rich was wonderful in assisting us with a large storage unit. He was very thorough, explaining the details of our unit and securing just what we need. Thanks Rich!!",
"date": "2021-12-29T22:04:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Carole! We work hard to meet the expectations of our customers, and we're happy to hear Rich hit the mark for you! Don't hesitate to stop by the office or contact us at (239) 309-7673 if you need anything.",
"replyDate": "2022-07-10T00:30:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "88c4b547-cc7f-4e5d-b40c-8b1454d7f0dc",
"author": "dhuntermen l",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXp-TaHVX8cpxjbGrM8ThQiIt2K7wHSxdwUEkIFsp1qUH0e77tf=s64-c-rp-mo-br100",
"rating": 5,
"text": "Broke key off in my lock on unit...stopped by office and spoke to Rich.He was great!...had my old lock off and new and better one installed in No Time...\n\nThanks, Rich 👍🏻👍🏻👍🏻\nKen",
"date": "2021-12-27T15:12:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Dhuntermen. We're glad Rich had your old lock off and a new and better one installed in no time. Stop by our office if you need assistance or have any questions.",
"replyDate": "2022-07-10T00:30:21.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "c5d87c78-fa96-4d19-98c5-9053694170f2",
"author": "tim kuhl",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK6dQ7ramTEZqyrf_ihtFoe1UsdbcpnfxtrrZX310eVG6T-oA=s64-c-rp-mo-br100",
"rating": 5,
"text": "The location of the storage facility is perfectly placed in the center of Marco Island. It is easily accessed from two main roads, with minimal traffic allowing easy in and out.\nThe buildings look new, and the grounds are kept clean.\nI worked with Rich, and he was a great help and easy to talk to.\nHe even helped guide me with parking my trailer!! (I haven’t used it in years)\nI would definitely consider this location for storage on Marco island!!!",
"date": "2021-12-03T12:34:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Tim, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! We're glad Rich was a great help, easy to talk to and guide you with parking your trailer! Give us a call at 888-STORAGE if there is anything, we can do to assist you.",
"replyDate": "2022-07-10T00:30:32.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "091f159a-2152-4f95-88d2-91d577aa5aaa",
"author": "Wendy Shapiro",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK5O43hrGI2hr0Nh6k1HSIacSYcK-YkXwIWiTCY8EOHwZgWSA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I am moving into an apt while we wait for our new home to be ready. Rich was easy to contact, responsive and very helpful which made the move to both our storage unit and our temporary apt very easy and, dare I say, enjoyable! He is knowledgeable and offered options that really helped us out!! Thanks Rich! Great working with you!!",
"date": "2021-11-24T13:24:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Wendy, thank you for your review. We're glad Rich was easy to contact, responsive, and very helpful. Give us a call at 888-STORAGE if there is anything, we can do to assist you.",
"replyDate": "2022-07-10T00:30:32.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c569f2a9-f1bb-4a27-8d23-31756104ac57",
"author": "Mike Beller",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX-w-W4pxmYySFiLCwIdMgoWRmOXCKOEnbGIj2UNkh91Cpfj2BQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very professional and accommodating service provided. Would highly recommend.",
"date": "2021-11-15T20:29:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Mike, thank you for leaving us your review! We are so happy to hear our team was professional and accommodating. We are so happy to have you storing with Extra Space! Our team is here to serve you, so give us a call at 888-storage if you need any future assistance.",
"replyDate": "2022-07-10T00:30:32.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "eb02780d-1cf6-4d54-a609-d8b62d3950f5",
"author": "M L",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV69-F1T3oPaQc8Qy6g4vQMFcGJKt8pN3HKTgNJdo-PM3feLTGL=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2021-11-10T19:10:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Marla! We are so happy you had a great experience with Extra Space.",
"replyDate": "2022-07-10T00:30:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a94c851f-cd63-4314-a98f-b728d2555772",
"author": "Jeffrey Martinez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKW8wopEXcKZar3fEpRkxEiNygloFGSZpBttRXlG1T8LP61Mg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Niceand friendly service",
"date": "2021-10-22T20:45:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Jeffrey. Thank you for your positive review! Please reach out to (239) 309-7673 if you ever need any assistance.",
"replyDate": "2022-07-10T00:30:32.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fc7dc117-a43c-4da9-ad44-ef5be4c15e52",
"author": "Bradley Thomason",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLpLPCSgMG-A6IPIoAHDcQMkVcPlutianlf0ampfnBBackcTw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service and very spacious units!!",
"date": "2021-10-22T17:02:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Bradley. We appreciate your 5-star review! Please stop by the office if you need anything!",
"replyDate": "2022-07-10T00:30:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c743ad02-1f1c-411d-aaa9-d827c999498a",
"author": "Kathy Matthews",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUU4S2YglCBzZV2XV7qa2bCDeYY_zzTIJzo-eG7AIIJgn4FOv5e=s64-c-rp-mo-br100",
"rating": 5,
"text": "Rich @ Extra Storage noticed our unit wasn't locked properly and called/emailed us immediately. We were out of state and he took great care os us by securing our unit with a new lock. Thank you Extra Space Storage!",
"date": "2021-10-20T15:30:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for letting us help with your storage needs, Kathy. We're thrilled you had a positive experience with Rich at Extra Space Storage. We're always here to help at 888-storage if you have any questions or need assistance with your rental.",
"replyDate": "2022-07-10T00:30:32.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "f47e2a0d-9425-464c-916f-05abf94ae63a",
"author": "Naples Florida",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJpafOyrWE-ckESJvWgm1oPUQUUUVOA9w3Dkwry7jbNIPzkWw=s64-c-rp-mo-br100",
"rating": 5,
"text": "It was clean and easily accessible and the manager Rich was nice.",
"date": "2021-10-12T18:23:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Naples, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience with Rich reflects that. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T00:30:32.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "869c1c0f-39b3-4831-a719-0845d6443efe",
"author": "Jennifer Pawenski",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLfc7_LZvGtlp2BqJ0ZoDsQ-7_YLIrsMCndL2UWJzM56Jjb6w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-10-12T13:56:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Jennifer! Please let us know if there's anything else we can do to assist you with your storage needs.",
"replyDate": "2022-07-10T00:30:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "82756eaf-0d45-4fa6-ac94-c012963aba43",
"author": "Jessica Jimenez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVyjQJ-vBrdEHhEbEuEYegoPbreiBelApo_ed7lrCjk9m9xLnE=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The representative was extremely professional, patient and kind.\n\nHe took his time in explaining the entire process.\n\nWould definitely recommend.",
"date": "2021-10-11T18:52:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind remarks, Man! We're so happy to hear we have your recommendation! Let us know if we can do anything else to help at 888-storage.",
"replyDate": "2022-07-10T00:30:32.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "53f18e5b-b961-4660-aaa2-7113afaf2e2f",
"author": "jim gratkowski",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJdh9mI_mC0CuoFRDNO7z2cWVcewYgdfOGGG4LVefncJvURNw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place for Extra Space.... I have had 2 units for a few years. Staff is friendly and attentive and the grounds are kept up nice. Thumbs Up for me.....",
"date": "2021-10-07T15:16:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are so happy you had a great experience with us, Jim! We work very hard to provide a positive experience for all our customers. If you ever need anything feel free to stop by the facility or give us a call at (239) 309-7673.",
"replyDate": "2022-07-10T00:30:32.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8aba57f4-3ffd-4f86-a16d-c1db7bfa6a31",
"author": "Sami Vila",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVo2fki-agm7yiJWSokvkJ1v_ISuAeD8h6bxpMpVuwoq6nvPNWkyw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2021-09-30T01:47:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Goldfish! We're so glad we were able to meet your storage needs.",
"replyDate": "2022-07-10T00:30:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "57769bb5-6416-48aa-b19a-3427c1825a05",
"author": "Tammy DeCarlo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU5xuKji0bqnTU1a0MeXPcEgP0HzmM8U_Hok38x1nVzM7b-7EpAuw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Rich was very helpful in helping us secure our storage unit. He walked the property with us and made the paperwork portion quick and simple!",
"date": "2021-09-22T20:57:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Tammy. We're glad Rich was able to help! Our team is here to serve you, so give us a call at (239) 309-7673 if you need any future assistance.",
"replyDate": "2022-07-10T00:30:32.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "4f0117df-6394-488c-b536-a3e8b858a80c",
"author": "Elmira Leeder",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL-da-RV5szfUTit5MBzvcBXVdQu_oJKBS8nAGGxqq0GkEhWg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Richard was extremely helpful and in detail explain the policy and the deadlines of the storage lease. His professionalism and genuine care made the difference in company selection. Additionally, price of the storage was very competitive and location easy to access.",
"date": "2021-09-18T21:34:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Elmira, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with Richard! Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2022-07-10T00:30:32.000Z",
"tags": [
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "3ebaa074-d971-4863-aeb7-a40272b62eec",
"author": "Missy Canady",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKYrGp40qnryM7hsJijOLu7K_bM4IkKFEuGjp8x476LN8e_oA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-08-28T09:07:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Missy, thank you so much for the great rating! Stop by our office or give us a call at (239) 309-7673 at any time if you need assistance or have any questions.",
"replyDate": "2022-07-10T00:30:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a425d532-e3e9-479b-a19b-25a99073583b",
"author": "Stella Rambo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUyZt744LSAmQMI2DeDkRjkUQPZrifmKBZfeyyV9wy80mTegdY=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very good service, Rich was helpful.",
"date": "2021-08-27T13:58:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the awesome review, Stella. We're glad Rich was able to help! Our team is here to serve you, so give us a call at (239) 309-7673 if you need any future assistance.",
"replyDate": "2022-07-10T00:30:32.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "69826efe-0a93-4962-aaf0-a59aafe76a22",
"author": "//",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK4eG1CbuA-HKKUTESrwiqkFqEqzVScMg7vnuXSKUTVORKctw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Exceptional service! More space, less worry",
"date": "2021-08-27T02:52:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks so much for the 5-star review!",
"replyDate": "2022-07-10T00:30:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "db8e8b70-04e5-44f8-96dc-46eeaa31c964",
"author": "Tracey Gervais",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLI4sIqc8diYOlG-S33MaEy2pUnlxGVubId23yM4mQR-ErTyw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I am new to the area and moved down from SC and had this place recommended to me. And I am so glad I listened! Rich Howard was absolutely the sweetest and most helpful person with my storage unit. He was very professional and made the whole process so easy. I have since recommended this place to a couple of other people and they love it. Thank you Rich for everything you have done to help me with this!",
"date": "2021-08-13T21:11:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Tracey. We're glad Rich was able to help with all your storage needs! Stop by our office or give us a call at 888-storage if you need anything in the future!",
"replyDate": "2022-07-10T00:30:32.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
}
]
}