{ "summary": { "average": 5, "total": 90, "distribution": { "1": 1, "2": 0, "3": 0, "4": 0, "5": 89 } }, "reviews": [ { "id": "41f3640b-b45a-43ef-a3f7-bb4173c27fc5", "author": "Francisco Angulo", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJE7c64XDBQ1IMdWVBg_iafiKjN1PqkX9oLAOxKZZvaBBg4sA=s64-c-rp-mo-br100", "rating": 5, "text": "Excelente service and very helpful customer service", "date": "2026-06-27T19:38:10.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Francisco! We’re glad our team was helpful and you had an excellent experience. We appreciate your kind words and look forward to serving you again. If you need anything, please reach out.", "replyDate": "2026-07-01T20:47:18.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "5d0729c3-b0eb-471f-8b25-954267e7ee81", "author": "megan “Mikki” barnett", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUgHrq1kXGvXJ6ziZ7mtiAf_iYQ0Lh1BcUsFMmInpBonbIkRUX3=s64-c-rp-mo-br100", "rating": 5, "text": "Best services getting a storage. Celeste is awesome", "date": "2026-06-20T22:19:54.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you so much, Megan “Mikki” Barnett! We're thrilled you had a great experience and that Celeste was awesome. We appreciate your kind words and recommendation. We look forward to helping you again whenever you need storage.", "replyDate": "2026-06-24T20:47:18.000Z", "tags": [], "sentiment": "positive" }, { "id": "22b721f7-9ba8-430f-ac2e-93c130cc14d9", "author": "Lari Ponder", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL1jEKBBLEmL4D_lfczO50lBtHa1vh4B65tIbKSQVtxXN__zg=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2026-06-20T19:57:31.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi, Lari. Your feedback is highly appreciated. Thank you so much for the review!", "replyDate": "2026-06-24T20:47:18.000Z", "tags": [], "sentiment": "positive" }, { "id": "24fc21df-ad1f-430f-bcea-066b0fab094d", "author": "Megan Simpson", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL8r3LYBNxJ8vo0D9DoAAVGCO7er9hplNXQuotzodm3S9fFZg=s64-c-rp-mo-br100", "rating": 5, "text": "Carina is absolutely awesome. Very professional and kind. Her personality makes you feel like you've known each other for years. Definitely will be using this storage from now on. Office smells really good when you walk in it's very clean and comfortable", "date": "2026-06-18T21:20:27.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Megan! We're thrilled Carina made your experience so positive. We take pride in keeping the office clean, smelling great, and comfortable, and we look forward to serving you again.", "replyDate": "2026-06-24T20:47:18.000Z", "tags": [ "cleanliness", "staff", "price" ], "sentiment": "positive" }, { "id": "0588fa0e-b2e9-4a40-98c9-43d8ec2d119a", "author": "Summer Comeaux", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUt2ARUQkchWJfu6HJmNVFopixM_-VU-zSQMDxDQ-d8FK5fe9D2=s64-c-rp-mo-br100", "rating": 5, "text": "Carina was amazing and made me feel at home. She was very knowledgeable of the property and was able to answer all of my questions, and alleviate all of my concerns.\n\nI Highly recommend Storage Star!", "date": "2026-06-18T15:08:28.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Summer, for the wonderful review! We’re thrilled Carina made you feel at home and was able to answer your questions and ease your concerns. We appreciate your high recommendation of Storage Star and look forward to helping you again whenever you need storage.", "replyDate": "2026-06-24T20:47:18.000Z", "tags": [ "staff", "price" ], "sentiment": "positive" }, { "id": "27f7e52d-73fd-495b-abc1-90b8ea04b1ef", "author": "Jayden Ponce", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKumSLZo19nC8xBQkLDF4HM_t43EbSAkTau3Xp4OhVlNCByMA=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2026-06-16T00:28:39.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi, Jayden. Thank you so much for rating your experience with Storage Star so highly! ", "replyDate": "2026-06-17T20:47:18.000Z", "tags": [], "sentiment": "positive" }, { "id": "71abef4f-9190-4cac-b388-90d320525227", "author": "DaVondrae Duplechain", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKPwhMunLrFfTCSriDLHPvXVvdpKwTq7fuLhAj2ARjZibeafQ=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2026-06-10T16:07:05.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi, Davondrae. We must have done something right to get such a good rating from you. We really appreciate you taking the time!", "replyDate": "2026-06-10T20:47:18.000Z", "tags": [], "sentiment": "positive" }, { "id": "ef90c4f3-873b-4bb1-a785-bcecdd36d952", "author": "Esme", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJcChLWvctDRYj9aL3b4-1ofq8yPp69xNspQjma7ZPTb1gb=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2026-06-09T19:37:24.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi, Esme. We appreciate the rating, and are glad we could provide you with a positive experience!", "replyDate": "2026-06-10T20:47:18.000Z", "tags": [], "sentiment": "positive" }, { "id": "77bce104-eab0-4c33-951d-bd2efaf41520", "author": "Eric Grange", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIEkm4vHoAgTQlOU278SoQlN11I8M-AJ1-LnZmmpVTXQH0HmA=s64-c-rp-mo-br100", "rating": 5, "text": "Erik was awesome to get us setup a rental after a very long drive!", "date": "2026-06-08T19:46:57.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks for the great review, Eric! Glad Erik could get you set up after such a long drive. Hope the rental served you well and made the rest of your trip easier. We appreciate you and look forward to helping again next time.", "replyDate": "2026-06-10T20:47:18.000Z", "tags": [], "sentiment": "positive" }, { "id": "60f2df18-63c1-430f-8b23-896222e53879", "author": "Keith Guidry", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXEYh768b9hCusslFYM_Trf_q9JAe2SCXisvGafnN-h7JFciEuU1A=s64-c-rp-mo-br100", "rating": 5, "text": "CORINA IS A WONDERFUL REPRESENTATIVE FOR YOUR COMPANY. SHE IS SO SWEET AND HELPFUL!!", "date": "2026-06-05T16:30:17.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Keith, for the wonderful 5-star review. We’re thrilled Corina provided such sweet and helpful service and will be sure to share your kind words with her and the team. We appreciate you taking the time to recognize her and look forward to assisting you again.", "replyDate": "2026-06-08T20:47:18.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "f54a34ea-e6f3-4096-8fcc-e1a9525af37c", "author": "Josef Williamson", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWsL078SsVS6sZHCTDqpr-s9bDJ1DFLxOrJVo3B_yg7kpJPQicB8Q=s64-c-rp-mo-br100", "rating": 5, "text": "Came in to Storage Star Nadia was awesome she took good care of me was a quick process definitely recommend", "date": "2026-06-04T21:14:57.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for the 5-star review, Josef. We're thrilled Nadia provided quick, attentive service and that you recommend Storage Star. We appreciate your feedback and look forward to helping you again.", "replyDate": "2026-06-08T20:47:18.000Z", "tags": [], "sentiment": "positive" }, { "id": "452fd5d6-51f9-49ed-9c6e-190438d3b1ee", "author": "Yacarah Israel", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKe5qiTP7xPxBKl53z1TFjkjVtEWWNgaz2xOmW7a47cBzLSjFM=s64-c-rp-mo-br100", "rating": 5, "text": "Great service! Great storage !!", "date": "2026-06-04T19:34:01.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you so much for the kind words, Yacarah! We’re thrilled you had a great experience with our service and storage. We appreciate your trust and look forward to helping you again whenever you need us.", "replyDate": "2026-06-08T20:47:18.000Z", "tags": [], "sentiment": "positive" }, { "id": "bf3b9a69-e769-4d84-a932-4ea727b086ae", "author": "Ethan R", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVAwl6CLKPaanDLt_UOPBPndcQL9NhtXXsbIGFbyTyyxqHpJmjP=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Carina what a storage star! Very impressed with the service and information that she was able to provide me with everything I would need to possibly rent here!", "date": "2026-06-04T00:07:03.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Ethan, for the 5-star review and kind words. We’re thrilled Carina provided excellent service and all the information you needed. If you need anything else or are ready to rent, please contact our office or give us a call; we look forward to helping you.", "replyDate": "2026-06-08T20:47:18.000Z", "tags": [], "sentiment": "positive" }, { "id": "5100e272-ceb2-4163-8c8a-86137b6f6bb3", "author": "Jacky Muñoz", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWT9ks70tpk4wJ9ciM0Y0BVMSv2ZnAI8LwnKNQjp6LG7jEwXzA=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2026-06-03T18:16:26.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Jacky, for the 5-star rating. We’re thrilled you had a great experience and appreciate your support. We look forward to serving you again soon. If you need anything, please feel free to contact us.", "replyDate": "2026-06-08T20:47:18.000Z", "tags": [], "sentiment": "positive" }, { "id": "a22bb0f6-0177-4221-a3ff-c83fa32e682b", "author": "Cleo Jaymes", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIDqoih4m5_wjj5AjnVGWYdWEwFal4CM1MrjGMTl3J7-2hKBw=s64-c-rp-mo-br100", "rating": 5, "text": "Carina was amazing and so helpful. The prices were great and the property looked so nice.", "date": "2026-05-28T23:45:17.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you so much, Cleo! We're thrilled Carina was so helpful and that you loved the property and our pricing. We'll be sure to pass your kind words along to Carina and the team. We look forward to welcoming you back soon.", "replyDate": "2026-06-08T20:47:18.000Z", "tags": [ "staff", "price" ], "sentiment": "positive" }, { "id": "1d143cc7-750a-4102-a149-a6d4bdaa4981", "author": "Hayden Whitaker", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK7hO68hJHQYo1mWu4DwnRxnI2e5cz5OZstlCQmv9xKoEEzUg=s64-c-rp-mo-br100", "rating": 5, "text": "extremely helpful and super super nice", "date": "2026-05-28T21:36:57.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you so much for the kind words, Hayden. We're thrilled our team was extremely helpful and super nice and we appreciate you taking the time to share your experience. We look forward to helping you again.", "replyDate": "2026-06-08T20:47:18.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "1b451396-7bc1-44a9-8d6f-ef02665d2888", "author": "Doreen Blann", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJbIk_5n63cp9-25SYOkNF1i6Ka9TU172O9wr5McDRbc6sv4w=s64-c-rp-mo-br100", "rating": 5, "text": "Miss Carina must say she has the most amazing customer service make the process easy she went out of her way to make sure we where doing ok with the move in process she made sure the unit was clean and bug free pricing for the unit is the best in town again Carina thank you again for making this experience easy she takes away the stress if your moving", "date": "2026-05-28T21:11:03.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you so much for your kind review, Doreen. We’re thrilled Carina made your move-in process easy and stress-free, and we will be sure to share your praise with her. We take pride in providing clean, pest-free units and competitive pricing, and we appreciate you recognizing that. If you need anything in the future, please reach out.", "replyDate": "2026-06-08T20:47:18.000Z", "tags": [ "cleanliness", "price" ], "sentiment": "positive" }, { "id": "d64afefc-cb0a-41f2-a015-e17887a8ddec", "author": "Tristan Auchter", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIMr4m-seauBMBF9GkMxigNGZO6Sn5SNB-wFDu6Op0edUxdoA=s64-c-rp-mo-br100", "rating": 5, "text": "I was very pleased with how fast and convenient the rental process went! Ms Carina was fantastic and very helpful throughout the proces! Will highly recommended!", "date": "2026-05-27T19:08:22.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Tristan! We're delighted the rental process was fast and convenient for you. We'll pass your kind words along to Ms. Carina. She will be thrilled to hear them. We appreciate your recommendation and look forward to serving you again.", "replyDate": "2026-06-08T20:47:18.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "d844513b-958b-4f16-991b-98de996a7036", "author": "James Scroggins", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVP7aC72Umb6fSZtNmNPzdEOF30Vu35MTM6y-OldfAWBO3H_VZH=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "⭐⭐⭐⭐⭐\n\nCarina provided absolutely outstanding customer service at Storage Star. She was professional, patient, knowledgeable, and went above and beyond to help me with everything I needed. Moving and storage situations can be stressful, but she made the entire process smooth and easy from start to finish.\n\nHer positive attitude and willingness to help truly stood out. It’s rare to come across someone who genuinely cares about providing great service the way Carina does. I highly recommend this location to anyone looking for a clean, organized, and professionally managed storage facility. Thank you again, Carina, for all your help!", "date": "2026-05-26T21:17:40.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, James, for the wonderful review and for recognizing Carina's outstanding service. We're thrilled she made your move smooth and that you found our facility clean, organized, and professionally managed. We'll share your kind words with Carina and the team. We appreciate your recommendation and are here anytime you need storage assistance.", "replyDate": "2026-06-08T20:47:18.000Z", "tags": [ "cleanliness", "staff" ], "sentiment": "positive" }, { "id": "a673bdf3-b179-41d9-88e1-39469ec90707", "author": "jessica amezcua", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKuXAWdxaqewb8i1pI8LtIjQG9YPA3IN_7LvaJ9QoHGQbeZTg=s64-c-rp-mo-br100", "rating": 5, "text": "Everything about this storage was WONDERFUL! Very clean and super friendly and the prices can’t be beat. Would highly recommend to anyone needing storage.", "date": "2026-05-26T20:45:02.000Z", "verifiedTenant": false, "featured": false, "reply": "Jessica, thank you for the wonderful review! We're thrilled our clean facility, friendly team, and great pricing met your expectations. We appreciate your recommendation and are here if you need anything in the future.", "replyDate": "2026-06-08T20:47:18.000Z", "tags": [ "cleanliness", "staff", "price" ], "sentiment": "positive" }, { "id": "c0ec9da5-03d0-44f3-8a35-6b0fb984337a", "author": "David Cleveland", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKbzTkmkTkWCakrPBU5VdiB-LNiUifj05qvAeLN0pgCSN0FvA=s64-c-rp-mo-br100", "rating": 5, "text": "Everything was good", "date": "2026-05-25T00:49:29.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, David! We're glad everything was good and that you had a positive experience. We appreciate your support and look forward to serving you again.", "replyDate": "2026-06-08T20:47:18.000Z", "tags": [], "sentiment": "positive" }, { "id": "2f180bf6-e612-49a4-a8b9-07ff61c6ee74", "author": "Bill Wilson", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKcT_vbB704rZsM6FYXANuBIQd_gxRPeN3xxOludULFMvQvpA=s64-c-rp-mo-br100", "rating": 5, "text": "Awesome place and professional staff , place very clean and new. Highly recommend this place for storing your items. Carina is very friendly and helpful. 😊😊😊", "date": "2026-05-24T23:25:46.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Bill! We're so glad you found our facility clean and our staff professional. We'll pass your kind words to Carina. We appreciate your recommendation and look forward to serving you again.", "replyDate": "2026-05-08T20:47:18.000Z", "tags": [ "cleanliness", "staff" ], "sentiment": "positive" }, { "id": "7ee89a37-ac48-4654-8e06-116348494784", "author": "Marilyn Portier", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWa3BrKFgf0Fqqw41y-RQq52KrGdL-ORitjWJz0eldJkF9bOEs=s64-c-rp-mo-br100", "rating": 5, "text": "I rented two storage units. The attendant Celeste was very friendly and made the process quick and easy. No regrets renting from Storage Star.", "date": "2026-05-24T22:34:04.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for taking the time to share your experience! So glad our team made renting your units quick and easy.", "replyDate": "2025-10-08T20:47:18.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "acc38d4e-2dd6-4b31-8f54-4f5dfe7898b2", "author": "Vannesa Ortiz", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ6Z_FL-HyEqaHhkEsTAonnwBuWgshyw6S3BGq7gPnH5O6nAA=s64-c-rp-mo-br100", "rating": 5, "text": "Awesome worker.. helped us out so much", "date": "2026-05-22T21:29:38.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Vannesa! We’re thrilled our team member was so helpful and made things easier for you. We appreciate your kind words and look forward to assisting you again.", "replyDate": "2026-06-08T20:47:18.000Z", "tags": [], "sentiment": "positive" }, { "id": "203d4382-a179-4e6f-9d1c-53ccbf4fed33", "author": "Gabriela Garcia", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUoDuuByaG0Ck937NvBtMaGE_3hEygWIXulcH_KDyAUTt1VrIcG=s64-c-rp-mo-br100", "rating": 5, "text": "Very clean and organized facility! Definitely recommend for anyone looking for short or long term storage needs. Staff were also kind and knowledgeable; Carina was extremely helpful during both moving in and moving out.", "date": "2026-05-22T01:10:22.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Gabriela — we appreciate the 5-star review and recommendation. We're glad you found our facility clean and organized and that Carina made your move-in and move-out easy. We'll be sure to pass along your kind words to her. We look forward to helping you with any future storage needs.", "replyDate": "2026-06-08T20:47:18.000Z", "tags": [ "cleanliness", "staff" ], "sentiment": "positive" }, { "id": "c25afc89-b590-4002-bea5-d4676292d8a7", "author": "Samatha Clark", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKLpSSHOXOni5WwGy6NbJ2cziFwsrfdocTX_1xAZTkQF2TOJQ=s64-c-rp-mo-br100", "rating": 5, "text": "Carina was super helpful and friendly ! And the facility was really clean and the ac was working perfectly for moving in this heat.", "date": "2026-05-16T20:05:34.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you so much for the kind review, Samatha! We're delighted Carina was helpful and that our facility stayed clean and comfortably cool during your move. We appreciate you choosing us and are here if you need anything in the future.", "replyDate": "2026-06-08T20:47:18.000Z", "tags": [ "cleanliness", "staff" ], "sentiment": "positive" }, { "id": "afc202b6-1602-468c-ba93-e13e112e8a3e", "author": "Daniel Conner", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJcQc6llUwdmOmhkMHFcCilVCcd99ul57wjykjktY9cxid25g=s64-c-rp-mo-br100", "rating": 5, "text": "Carina was extremely helpful in finding the right storage unit and making the process as easy as possible.", "date": "2026-05-16T18:07:56.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Daniel. We’re thrilled Carina made finding the right storage unit easy for you, and we’ll be sure to pass along your kind words. If you need anything in the future, we’re here to help.", "replyDate": "2026-06-08T20:47:18.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "118a3bbd-10db-4e92-aa8d-007d71f03694", "author": "Esteban Lara", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLs5Bh6iMUeqydmMNQPgE_qFUlS7YAOWP13ehJr5TpOpL59PA=s64-c-rp-mo-br100", "rating": 5, "text": "Service was super nice, gives us all the details and explain prices well place to storage your stuff here", "date": "2026-05-15T21:08:28.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Esteban. We're thrilled the team was helpful and explained pricing and details clearly. We appreciate you trusting us to store your belongings. If you need anything in the future, please contact us.", "replyDate": "2026-06-08T20:47:18.000Z", "tags": [ "price" ], "sentiment": "positive" }, { "id": "3fa877c5-3dd2-4a9d-9eec-ee2b2cbda8a5", "author": "A Dee", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW26q4dlgrF2B-QgUHpdESr8aZRkNxY6ggrgE1fWFXknX_HGHw=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2026-05-14T16:45:41.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, A Dee, for the 5-star rating! We’re thrilled you had a great experience and appreciate your support. We look forward to serving you again soon.", "replyDate": "2026-06-08T20:47:18.000Z", "tags": [], "sentiment": "positive" }, { "id": "3c1fe492-d404-4701-b494-44c5b05a06b8", "author": "Nibardo Ruiz", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW8IaufFxODsqKuXsx4MV-I2c2dbWbFri9BaLYBaZp2ZrWNf2w=s64-c-rp-mo-br100", "rating": 5, "text": "Very helpful and nice. Love the place. Carina helped me and had all the answers and was very nice. Love this place", "date": "2026-05-11T17:52:01.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for the wonderful review! We're thrilled Carina was so helpful and that you love our place. We'll be sure to share your kind words with her and the team. We look forward to seeing you again soon.", "replyDate": "2026-06-08T20:47:18.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "a86ec2ba-2a62-43c7-8513-2cfe5b23a597", "author": "Alida Howard", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVCpa-tR8ZPBwQYwgQP4WekUx5_Jrixl6g68-CmEZxJBkLptqhm-w=s64-c-rp-mo-br100", "rating": 5, "text": "Very wonderful, friendly service. I highly recommend renting a storage unit from Storage Star! Ask for Carina, she's amazing!", "date": "2026-05-08T21:29:30.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you so much for the kind words, Alida! We're thrilled you had a wonderful experience and appreciate your recommendation. We'll be sure Carina sees your praise — she’ll be delighted. If you need anything with your unit, please let us know.", "replyDate": "2026-06-08T20:47:18.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "a5ba174d-5812-4783-a43c-d951fb02aed5", "author": "Katelyn Ritter", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUceUJELwfhPSxz5m0IjO4oUF6mpr6MuKGm55A7tMerGqqOTg1B=s64-c-rp-mo-br100", "rating": 5, "text": "This place is great! The customer service was fantastic, the woman at the counter, I believe her name was Carina, was super friendly and helpful. She made the process of renting a unit super easy by explaining how their prices work and helped choose a unit best for us. Definitely recommend!", "date": "2026-05-05T22:34:17.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Katelyn, for the wonderful review. We're thrilled Carina made your rental experience easy and that our team provided friendly, helpful service. We appreciate your recommendation and are glad you found the best unit for your needs. Please contact us anytime if you need assistance in the future.", "replyDate": "2026-05-08T20:47:18.000Z", "tags": [ "staff", "price" ], "sentiment": "positive" }, { "id": "4a95cceb-c112-4074-a019-4b294bdeac63", "author": "Cherry Smith", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLGZG8nzUGFNed9INuiMQ3ShwekwdWLYFDUxE-o_MNgl13pEg=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2026-05-05T17:32:33.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Cherry, for the 5-star review. We appreciate your support and are glad you had a great experience. We look forward to welcoming you back soon.", "replyDate": "2026-05-08T20:47:18.000Z", "tags": [], "sentiment": "positive" }, { "id": "e849683a-7b88-4c1e-b68d-b2d0a6a33cad", "author": "Blair Morrison", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLikLLtIJ0KlQ2TbVXh_yFL0vlBq0J3IuHoh37SHZQh7TFakw=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2026-05-05T17:30:13.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Blair — we really appreciate the five-star rating. We're glad you had a great experience and look forward to serving you again. If there's anything we can do next time, please let us know.", "replyDate": "2026-05-08T20:47:18.000Z", "tags": [], "sentiment": "positive" }, { "id": "448a3d0e-848d-4ee1-afcc-e25cf0b900a3", "author": "Jabarie Welsh", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIc6_L3gaSQaQ_4yPzCv7xHhjDCT3bDCXVJuJ0a7AqyKHtIEw=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Carina was “The representative demonstrated exceptional patience and helpfulness. Overall, the service was outstanding and very well performed.”", "date": "2026-04-30T15:21:05.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for the glowing review, Jabarie. We're delighted Carina provided patient, helpful service and that you found the experience outstanding. We'll share your kind words with Carina and the rest of the team. We appreciate your feedback and look forward to serving you again.", "replyDate": "2026-05-08T20:47:18.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "c7970ef0-a6c6-479b-82eb-7ec01dac4844", "author": "Trista OCampo", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ7mqnBumWawJp_XPU_ydexvdUGAt9pibXXX_1LgG1GTR4DTg=s64-c-rp-mo-br100", "rating": 5, "text": "Very friendly, amazing customer service, Nadia was great, need her at more place. Best place to rent. Very clean pest free units. Overall just very welcoming and professional", "date": "2026-04-23T15:55:07.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you so much for the wonderful review, Trista. We’re thrilled Nadia and the team provided such friendly, professional service and that you found our units clean and pest-free. We appreciate you choosing us as your rental provider and your kind recommendation. We look forward to helping you again whenever you need storage.", "replyDate": "2026-05-08T20:47:18.000Z", "tags": [ "cleanliness", "staff" ], "sentiment": "positive" }, { "id": "a34a6834-f35e-4b7a-b445-265f55aec3fe", "author": "RandyF", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVVlAgFUQu8AJtVpsB0QeKoxehZDzyYaNjVe9I0ly5WTiHkE_kX=s64-c-rp-mo-br100", "rating": 5, "text": "Carina was very helpful, patient and very nice with me...Highly recommend Storage Star for your Storage needs!", "date": "2026-04-17T21:57:20.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you so much, Randy. We're thrilled Carina was helpful, patient, and kind during your visit. We appreciate your recommendation of Storage Star and are here whenever you need storage assistance.", "replyDate": "2026-05-08T20:47:18.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "6699cfbf-a48d-43c4-a9ab-dc0c8ec46cc5", "author": "Mason Harvin", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLtWuHkniYz7tTperXUtcpsWCbBs5yc54t-x_VazPW0db-xJQ=s64-c-rp-mo-br100", "rating": 5, "text": "Great service and clean facility’s", "date": "2026-04-16T22:30:30.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Mason! We're so glad you enjoyed our service and found the facility clean. We appreciate your kind words and look forward to welcoming you back. If there's anything we can do for you next time, please let us know.", "replyDate": "2026-05-08T20:47:18.000Z", "tags": [ "cleanliness" ], "sentiment": "positive" }, { "id": "75f92e84-86f8-4553-b4b5-3c61aa66de70", "author": "Melissa Ramsell", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJdeg9x6kEmrY0He_FlhjY1TMdiaKqmwNY9sVTsVYaa3oK8Pw=s64-c-rp-mo-br100", "rating": 5, "text": "The facility is immaculate and inviting. We spoke with the property manager Carina and she was incredibly helpful and friendly. She showed us around the property and answered all of our questions and concerns. Will recommend to everyone we know", "date": "2026-04-09T00:03:07.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Melissa — we’re thrilled you found the facility immaculate and inviting. Carina will be happy to hear your kind words; she takes pride in helping guests feel welcome. We appreciate your recommendation and look forward to assisting you and anyone you refer in the future.", "replyDate": "2026-05-08T20:47:18.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "0dfb09da-8232-466e-b603-9e0b5e631348", "author": "Mallory Owens", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVYYLRSfRnF7vbzrn_9otQsD8B8V8rf-cpf8aNr2VTyXgjG_bmz=s64-c-rp-mo-br100", "rating": 5, "text": "We had an amazing experience with Corina at Star Storage! From the moment we walked in, she was friendly, professional, and incredibly helpful. She went above and beyond to make sure we found exactly what we needed and made the whole process smooth and stress-free.\n\nIt’s rare to find customer service this great,Corina truly cares about her customers. Because of her, we won’t go anywhere else if we ever need storage again. Highly recommend!", "date": "2026-04-08T23:09:12.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Mallory, for the wonderful review. We're thrilled Corina provided friendly, professional, and helpful service and made the whole process smooth and stress-free. We'll pass your kind words along to her, and she and the whole team appreciate it. We look forward to helping you with any future storage needs.", "replyDate": "2026-05-08T20:47:19.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "7a6b3280-fe90-4106-8a59-a281c632f3a4", "author": "Miguel Chavira", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJagqCSfMfE1OaLvgq6t6kKzP06q70IPEyARYigts2wJSlTDA=s64-c-rp-mo-br100", "rating": 5, "text": "Carina and Nadia were very helpful and gave excellent customer service, highly recommend this storage", "date": "2026-03-31T22:57:31.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for the kind words, Miguel. We're thrilled Carina and Nadia provided excellent customer service. We appreciate your recommendation and are glad you had a great experience with us. We look forward to serving you again.", "replyDate": "2026-04-08T20:47:19.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "03168946-b118-4ac7-89b4-1be8aa73a6bc", "author": "alihandrya Portillo", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJnnxJE2B1bIkM_81VYm4qCPdfbb1WeguEXSvRrpDemuCTaWy6r=s64-c-rp-mo-br100", "rating": 5, "text": "Staff was very helpful and welcoming .. definitely made me feel more comfortable as a first time storage renter … 10/10 recommend for those looking !", "date": "2026-03-31T18:04:41.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you so much for the kind review — we're thrilled our team helped make your first storage experience comfortable. We really appreciate the 10/10 recommendation. If you need anything else or more space in the future, we’re here to help.", "replyDate": "2026-04-08T20:47:19.000Z", "tags": [ "staff", "price" ], "sentiment": "positive" }, { "id": "a46e8696-e895-4f75-b252-f3070615227c", "author": "Jesus Gudino", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI05UDtJ0iHRdukXj1P79caBctOv9O50eQd-cbinsF6mTVRjQ=s64-c-rp-mo-br100", "rating": 5, "text": "Really great person clean place n the girl is really nice everything perfect!!!", "date": "2026-03-26T22:18:52.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you so much for the wonderful review, Jesus! We’re glad you found our place clean and that our team made your visit perfect. We’ll be sure to pass your kind words along to the staff. Hope to see you again soon.", "replyDate": "2026-04-08T20:47:19.000Z", "tags": [ "cleanliness" ], "sentiment": "positive" }, { "id": "adbd2c1f-c421-4c7e-a20c-2c8d11ef7492", "author": "Julie Gotay", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWjJchsr9SO9hQ-_zYvsEQHYocBRjmNwoDXUCti5DbO2G6uyJR1=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2026-03-16T18:42:56.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you so much for the 5-star review, Julie! We’re thrilled you had a great experience and appreciate your support. We look forward to serving you again soon.", "replyDate": "2026-04-08T20:47:19.000Z", "tags": [], "sentiment": "positive" }, { "id": "0702d276-03c2-4ffc-9243-9849a52a16ab", "author": "Jesus Faz", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKoFyc9K5_84BOacusOp8-xenqV_7ybLGuyhivz5gfOrvJV-w=s64-c-rp-mo-br100", "rating": 5, "text": "Ms. Carina, is very nice and is very profesional, she answered all questions and made me feel like i mattered. Definitely we need more people like her.", "date": "2026-03-05T22:54:34.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Jesus, for your kind words and the 5-star review. We're thrilled Ms. Carina provided professional, attentive service and made you feel valued. We will share your praise with her — it's feedback like this that motivates our team. We appreciate you taking the time to recognize her and look forward to serving you again.", "replyDate": "2026-03-08T20:47:19.000Z", "tags": [ "price" ], "sentiment": "positive" }, { "id": "9b020419-2f53-4b03-9f33-42a96e5d3e47", "author": "christina arismendez", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIrDywWUCD2VsJvzI7KxsecOmH11OxLnOPo0UNjI5htP4i7rQ=s64-c-rp-mo-br100", "rating": 5, "text": "Mrs. Carina was very friendly and patient. She answered all questions I had.", "date": "2026-03-05T22:51:51.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for your kind review, Christina. We're delighted Mrs. Carina was friendly, patient, and answered all your questions. We appreciate your feedback and look forward to serving you again. Please let us know if there is anything else we can do for you.", "replyDate": "2026-03-08T20:47:19.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "f085cf87-c582-4a2e-ab28-8fa7caf6f836", "author": "Donna Pitts", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU7jkun0Py2topOgX3eRLorpdTblAdxiqTh4talfCuhFdoBZcqUhQ=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Carina is amazing she is very helpful\nThank you", "date": "2026-03-05T15:34:37.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Donna! We're thrilled Carina was so helpful and appreciate you sharing this kind feedback. We'll be sure to pass your praise along and look forward to helping you again.", "replyDate": "2026-03-08T20:47:19.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "622cfe6a-6082-485e-853f-7e200ac9a3ef", "author": "agonza330", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV2-vkhiuhC3Dsa1Yt3mpbYYnDsnIEZ4pZHdd0JvD9WNzNBd_wC=s64-c-rp-mo-br100", "rating": 5, "text": "Very friendly staff", "date": "2026-03-04T20:00:51.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for the 5-star review and kind words. We're glad our team made a great impression and will be sure to share your compliment with them. We look forward to serving you again soon.", "replyDate": "2026-03-08T20:47:19.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "80693ae8-f059-48d2-b487-313a3c99780f", "author": "G", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLRwDbLdl3hFeDEuB_mYArNCSSvLPgq6hF1JQNI1oPEQnIsEQ=s64-c-rp-mo-br100", "rating": 5, "text": "Great prices", "date": "2026-02-25T22:26:14.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for the great rating! We’re glad you found our prices to be a good value. We look forward to serving you again soon.", "replyDate": "2026-03-08T20:47:19.000Z", "tags": [ "price" ], "sentiment": "positive" }, { "id": "c895f14a-88f1-4da2-8b20-916e96e000db", "author": "Gary", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJgi3qT4jH-S5-338t7xiEs9Oz2eVcz6nLyNznjUOrA8ccb6w=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2026-02-25T22:26:05.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks so much for the 5-star review, Gary. We appreciate your support and look forward to serving you again soon. Your feedback means a lot to our team.", "replyDate": "2026-03-08T20:47:19.000Z", "tags": [], "sentiment": "positive" }, { "id": "59bc88d9-237c-45ca-af6a-c40bab6f603a", "author": "Tony Hernandez", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKKstUGx4tM3hxlt7M3Wf_92QWfY6JUPdlkaxUtNwOt6x5O9A=s64-c-rp-mo-br100", "rating": 5, "text": "Great service", "date": "2026-02-20T23:15:12.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks so much, Tony! We're thrilled you enjoyed our service and appreciate you taking the time to leave a review. We look forward to welcoming you back soon.", "replyDate": "2026-03-08T20:47:19.000Z", "tags": [], "sentiment": "positive" }, { "id": "73e027df-b0a0-441f-8d56-910cb6f789c4", "author": "Hector Luis Rivera", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUqsxB0AaOdmZEwavQe7EVt1pTtccnMdpI_DkpQgdoD9r6s5CXc=s64-c-rp-mo-br100", "rating": 5, "text": "Excellent service", "date": "2026-02-18T21:20:29.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you so much for your feedback and for rating our service! We're delighted to hear you had an excellent experience. We hope to serve you again soon. We're here for you if you need anything.", "replyDate": "2026-03-08T20:47:19.000Z", "tags": [], "sentiment": "positive" }, { "id": "62ab297e-c838-4f1f-96c1-0ced97a325c5", "author": "manuel portillo", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJsps6O7OJR82akD8EtSP5MvrHSXEuYxZo_gimTwaO_BQKMig=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Very excited to get our new storage unit its clean and they’re very helpful. Carina was very friendly took time to show me the unit and got a great unit.", "date": "2026-02-12T00:43:22.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Manuel, for the wonderful review! We’re so glad Carina took the time to show you the unit and that you’re happy with how clean and helpful everything is. We appreciate your business and are here to help whenever you need additional storage or assistance.", "replyDate": "2026-03-08T20:47:19.000Z", "tags": [ "cleanliness", "staff" ], "sentiment": "positive" }, { "id": "80c7f47c-2c93-4881-be21-d5332b2ea2ec", "author": "Porsche Green", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVRuR9n-H7AIMSwlhw8CQZZiwIXhHWhwWsD2MFxcW3i615sc8vo=s64-c-rp-mo-br100", "rating": 5, "text": "Carina @ (Baytown location off N Main) is such a breath of fresh air very bubbly but still very professional she made my move in process extremely easy!!! The unit was clean and easy to access.", "date": "2026-02-07T06:32:13.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for the wonderful review, Porsche! We're so glad Carina at our Baytown N Main location made your move-in easy and that the unit met your expectations for cleanliness and accessibility. We'll share your kind words with Carina and the team. Please contact us anytime if you need anything else.", "replyDate": "2026-02-08T20:47:19.000Z", "tags": [ "cleanliness", "staff", "access" ], "sentiment": "positive" }, { "id": "f105d1fa-6468-45ab-b239-1aaedc88f4e2", "author": "Madison Young", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUzyEMEokkUDps9xNVnHC6D7Mkms3At0EDSLV_WLJuw5NaDtt3E=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Carina was incredibly helpful and sweet, which made the entire process so easy. I loved how informal and stress-free everything was. The facility is very clean and well taken care of. Definitely the best storage experience I’ve had!", "date": "2026-02-02T23:47:29.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Madison! We're thrilled Carina made the process easy and stress-free for you. We take pride in keeping the facility clean, and it’s wonderful to hear this was your best storage experience. We appreciate your kind words and look forward to helping you again or anyone you refer.", "replyDate": "2026-02-08T20:47:19.000Z", "tags": [ "cleanliness", "staff" ], "sentiment": "positive" }, { "id": "0199122b-c3ff-49fc-8f3b-4f8e5d7a2d74", "author": "Rachel Schutte", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKnDhCXm22OicOWZ6SoJOYcPalgnxDpE3OgJ6ZJETqnwIToQQ=s64-c-rp-mo-br100", "rating": 5, "text": "Highly Recommended! And Carina is the best! She is so nice & incredibly helpful. By far the best experience I've had at a storage.", "date": "2026-01-18T20:11:06.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you so much for the glowing review, Rachel! We're thrilled Carina provided such helpful and friendly service and we'll be sure to share your kind words with her. It means a lot to know we gave you the best storage experience, and we truly appreciate the recommendation. If you need anything else, please reach out.", "replyDate": "2026-02-08T20:47:19.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "fa70129b-d90a-4504-9200-e749212d5c69", "author": "Cristina Garcia", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXh3oC4KALBYdmQAydzjR_qYhP4vhirh91jUZB-41ie69DmvS_N=s64-c-rp-mo-br100", "rating": 5, "text": "Carina was very nice and helpful!", "date": "2026-01-17T21:14:01.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you so much for your kind words, Cristina. We're thrilled Carina was able to help and we'll be sure to pass your feedback along to her. We look forward to serving you again soon.", "replyDate": "2026-02-08T20:47:19.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "172385a2-5073-4666-b9d9-d0b6047adf00", "author": "Cole Warner", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXF7EGjBHUDcDeHwutydA786itnGjJK2Pf4b4hiQI2f1nvUejMF=s64-c-rp-mo-br100", "rating": 5, "text": "The management has been so helpful at any point in time during my time using this facility. Would happily use this location anytime I am in need of storage space.", "date": "2026-01-07T20:20:27.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for the kind review, Cole. We're thrilled our management team was helpful and appreciate you choosing our facility. We look forward to serving you again whenever you need storage; please contact us if we can assist further.", "replyDate": "2026-01-08T20:47:19.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "adf87b97-0410-4a2d-8e3d-82d86940dd02", "author": "Rosemarie Diego", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLtZriR-7y2WJaBLjfhzdoUsR9__TcjzIssbfiBwrFxjOz9=s64-c-rp-mo-br100", "rating": 5, "text": "Erik was great! Wonderful customer service", "date": "2026-01-02T23:18:52.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you so much for the kind words, Rosemarie! We’re thrilled Erik provided wonderful customer service and I’ll be sure to pass your compliment along. We appreciate your feedback and look forward to serving you again.", "replyDate": "2026-01-08T20:47:19.000Z", "tags": [], "sentiment": "positive" }, { "id": "e5594b6f-7a23-47d4-8167-7c16943c5a4e", "author": "Beto Ramos", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXT8FxVGhBHz5pLf0tyozHITwvS9qg0WQwvbteC-GWEPHZeTAU=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2025-12-30T18:25:17.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi, Beto. We must have done something right to get such a good rating from you. We really appreciate you taking the time!", "replyDate": "2026-01-08T20:47:20.000Z", "tags": [], "sentiment": "positive" }, { "id": "0b614513-0968-4a83-b1f2-da33c6da466c", "author": "Edna Stickley", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXG2ruWSBCzwu1JzVCGIo6uppCClCA-UPzorYQ_qDjJ579HsRaqWw=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "(Baytown location off main st.)The clerk was super friendly and helped me get started on my storage needs. The place was clean and ACTUALLY climate controled!!! I have rented other places that claim climate and it is soo hot inside as if no ac was running at all. I could feel the difference as soon as I walked in my unit.", "date": "2025-12-04T14:31:20.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for your wonderful feedback! We're thrilled to hear that our staff provided you with friendly and helpful service. It's great to know that you noticed the cleanliness and effective climate control of our facility. We appreciate you choosing us for your storage needs and look forward to serving you again!", "replyDate": "2025-12-08T20:47:20.000Z", "tags": [ "cleanliness", "staff", "price" ], "sentiment": "positive" }, { "id": "7b424f36-552c-4f2c-81ef-788f2847f9c8", "author": "mary cullum", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJdGYkr7ypo3nqvlb4V-hG2-7_o0ioABPg3RmXLYG9ILLQnxw=s64-c-rp-mo-br100", "rating": 5, "text": "Corina was great & super helpful, wonderful place of business", "date": "2025-11-28T20:55:45.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for your kind words! We’re thrilled to hear that Corina was able to assist you and that you had a wonderful experience with us. Your satisfaction is our top priority, and we appreciate your feedback. We look forward to serving you again soon!", "replyDate": "2025-12-08T20:47:20.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "baeea0d7-4f6b-4254-b7f6-204a2e0ea543", "author": "Trey Scott", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVKEUDfatEpiSsNdFMQ6rskZHeX6dLgvcViaT6Wyt6TqAYi5cb64g=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Carina is awesome! Place is very nice, clean, and secure.", "date": "2025-11-28T20:33:56.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you so much for your kind words, Trey! We're thrilled to hear that you had a great experience with Carina and appreciate the cleanliness and security of our facility. Your feedback means a lot to us, and we look forward to serving you again!", "replyDate": "2025-12-08T20:47:20.000Z", "tags": [ "cleanliness", "security" ], "sentiment": "positive" }, { "id": "4223e9a9-ab98-4164-a21f-f88af9a6604b", "author": "Vanessa", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKZSWpdFaDUCKDgLBHNyqviHqf5R_2-n732ADR_IPPplGjuaQ=s64-c-rp-mo-br100", "rating": 5, "text": "Never direct and to the point . No added fees , and price doesn’t jump up randomly. It’s a set price for however long you have the unit for .\nBut overall great experience with facilities and customer service .", "date": "2025-11-24T14:34:31.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for your review, Vanessa! Love that you found our pricing straightforward with no surprise fees. Great to hear about your positive experience!", "replyDate": "2025-12-08T20:47:20.000Z", "tags": [ "price" ], "sentiment": "positive" }, { "id": "7cfe24cc-36de-429b-80ed-e5b2c1f9fc6c", "author": "jose Dluyz", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUKB72LpZNEJcMty5u9kxG8sXE4hfR9bKY3d8kYGuhEZzJC7RWo=s64-c-rp-mo-br100", "rating": 5, "text": "So good the attention", "date": "2025-11-22T15:24:09.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you so much for the five-star review, Jose - we appreciate you storing at our Baytown facility!", "replyDate": "2025-12-08T20:47:20.000Z", "tags": [], "sentiment": "positive" }, { "id": "26db8de0-e486-4721-9bbe-44f6ddc006df", "author": "Renee Knapp (Renee M. Knapp)", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX6roc4hoymq-ujIBXMtddDTAJv57HeMi8rg-XOHxrxsz1hq68=s64-c-rp-mo-br100", "rating": 5, "text": "Amazing service! We were thankful for such amazing customer service!", "date": "2025-11-18T02:51:36.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you so much for the review and your five-star rating, Renee!", "replyDate": "2025-12-08T20:47:20.000Z", "tags": [], "sentiment": "positive" }, { "id": "c8d65f85-f908-4ca5-be9f-0b65bcbc7570", "author": "Azzybone", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUos8jTQ9vh8-GlyO-NQv7fP-4ryA4I2qolkFFE-2GvByxxy-W9vQ=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Very good 👍", "date": "2025-10-16T00:55:46.000Z", "verifiedTenant": false, "featured": false, "reply": "We are grateful for the thumbs up! Thanks for the review!", "replyDate": "2025-11-08T20:47:20.000Z", "tags": [], "sentiment": "positive" }, { "id": "c56026a8-cb5c-41ef-a840-099449fc4ea3", "author": "bobbi howard", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJO8NorVrAQfr40xhrOdkCofuzDjGtERXWhA1QFLY_LOqGUfQ=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Very convenient booking , Awesome hospitality and smooth and quick ( but not too quick) process.", "date": "2025-10-09T02:25:12.000Z", "verifiedTenant": false, "featured": false, "reply": "We are ecstatic to hear you found our booking convenient and loved our hospitality! Thanks for the awesome feedback, Bobbi!", "replyDate": "2025-08-08T20:47:20.000Z", "tags": [], "sentiment": "positive" }, { "id": "508928d4-bf87-4540-a683-2cad2f48226f", "author": "Abbie De Ita", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVXluezL42BBDP252HgPp8AYQXhC8zitVViGf_j7sWQeZnycaBo=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2025-09-05T14:10:52.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi, Abbie. We appreciate the rating, and are glad we could provide you with a positive experience!", "replyDate": "2025-09-08T20:47:20.000Z", "tags": [], "sentiment": "positive" }, { "id": "87c6ef24-e9e0-47ab-a833-5620bc4776c1", "author": "wayne giesie", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIwhv_rp0q7NU9U4hsK4UKWWtsjSP35bavLcgXdHFihgXWPkA=s64-c-rp-mo-br100", "rating": 5, "text": "Was a great way to get extra storage , fast service", "date": "2025-09-03T13:30:08.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for sharing your positive experience with Storage Star. We appreciate your feedback and are glad we could provide you with the storage you needed.", "replyDate": "2025-07-08T20:47:20.000Z", "tags": [], "sentiment": "positive" }, { "id": "92e9ef47-9549-424c-a6b8-bc8996a6d779", "author": "susan thomas", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKMT4ftmAJq8UmMocuOlOh3NtCcnRFtTgIsYB7P7AnVlecHCg=s64-c-rp-mo-br100", "rating": 5, "text": "Carina and Erik were awesome! I can’t wait to move my shit in!!", "date": "2025-08-27T16:22:47.000Z", "verifiedTenant": false, "featured": false, "reply": "We are overjoyed to hear Carina and Erik were awesome! Can't wait to help you get settled in!", "replyDate": "2025-10-08T20:47:20.000Z", "tags": [], "sentiment": "positive" }, { "id": "794779f7-fc4d-437a-8a12-ce48d9bfd738", "author": "Lauren Shelley", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJh4IsI9t4ZuyirHuQydJfOdvzg-RllY6Ngf1d1DgoJLcwHotw=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2025-08-15T18:21:50.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi, Lauren. Your feedback is highly appreciated. Thank you so much for the review!", "replyDate": "2025-09-08T20:47:20.000Z", "tags": [], "sentiment": "positive" }, { "id": "1bfc0887-55fe-4644-afb9-8455da231ba4", "author": "Jenny Davis", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocItJh3B5eTlFUd40zHS9DQyyEiL0g10tlCIINVlKDMCWFrPfw=s64-c-rp-mo-br100", "rating": 5, "text": "Very friendly. Process was fast and easy. Would highly recommend. Units are very clean.", "date": "2025-08-13T19:46:58.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for your review, Jenny! So glad our process was smooth and our units stayed sparkly clean for you!", "replyDate": "2025-09-08T20:47:20.000Z", "tags": [ "cleanliness", "staff" ], "sentiment": "positive" }, { "id": "81d3c248-140c-437c-87b5-6bfe82919331", "author": "Jonathan Farek", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIC1fEA7PO0nJglO6lNYMnBuIUuVBxgOGIGVKGnwRAt4sZRiQ=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Great storage units very clean. The customer service that I experienced was amazing I believe his name was Erik he was very nice and knowledgeable.", "date": "2025-08-01T22:00:29.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for taking the time to share! So glad our clean units and Erik's awesome service made your day.", "replyDate": "2025-08-08T20:47:20.000Z", "tags": [ "cleanliness", "staff" ], "sentiment": "positive" }, { "id": "359b496b-14c0-45e7-a8cb-4f8040552ab5", "author": "Sara López", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJPpdcmGYiTwgfJnr4PH-NfD1GxoCFctQ9vftGm91XhBSAR2ud4=s64-c-rp-mo-br100", "rating": 5, "text": "fast and easy, very nice staff, clean and new facility.", "date": "2025-07-14T21:58:12.000Z", "verifiedTenant": false, "featured": false, "reply": "We are excited to hear you found our staff nice and facility clean! Thanks for choosing Storage Star.", "replyDate": "2025-08-08T20:47:20.000Z", "tags": [ "cleanliness", "staff" ], "sentiment": "positive" }, { "id": "fd82e986-89e5-4403-a00e-1403e24fcb09", "author": "Derek Howard", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLUo8l4A4LTZjbXEl58n9tdU9qq7ShxxQG8nz6ysf5EpKZO8A=s64-c-rp-mo-br100", "rating": 5, "text": "First time using the staff is very helpful and friendly units are new and clean has a motion light inside unit", "date": "2025-07-10T22:26:58.000Z", "verifiedTenant": false, "featured": false, "reply": "We are excited to hear you found our staff helpful and friendly! Thanks for choosing Storage Star, Derek.", "replyDate": "2025-08-08T20:47:20.000Z", "tags": [ "cleanliness", "staff" ], "sentiment": "positive" }, { "id": "2955e77b-a80d-4e72-962d-77b2f7b70b4f", "author": "Amy Webb", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV6i8daMgmv-OHHX2IZ3pTjn09e6N-8xkggP1alzc-FsECG6Qo=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "The website for this facility was easy to navigate, and it made renting a unit very simple. The employee who followed up with me was kind and courteous. The facility itself is very clean and well taken care of, and rental rates are some of the best I've seen for the area.", "date": "2025-07-02T07:38:37.000Z", "verifiedTenant": false, "featured": false, "reply": "We are delighted to hear about your positive experience with Storage Star! So glad that our website was easy to use, too! Thank you for choosing Storage Star!", "replyDate": "2025-07-08T20:47:20.000Z", "tags": [ "cleanliness", "staff", "price" ], "sentiment": "positive" }, { "id": "8d60506b-d0aa-4f6f-9c80-38b297fc5ec8", "author": "Kelly Vazquez", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJKYgWBeYOAokNfwVf4Lq6pYgMwP7ll5sqo3XIOjx3mQKoUIw=s64-c-rp-mo-br100", "rating": 5, "text": "Very affordable prices and super helpful they walk your through everything!", "date": "2025-06-20T16:02:48.000Z", "verifiedTenant": false, "featured": false, "reply": "Awesome to hear, Kelly! So glad our Baytown team was able to help you out.", "replyDate": "2025-07-08T20:47:20.000Z", "tags": [ "staff", "price" ], "sentiment": "positive" }, { "id": "636236fc-48d8-44f7-86ae-67996827b308", "author": "Stephanie Merrick", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIygaPzhCaj_Df-H4jn7fZBpwvVzuRzJlxTYQ4MF0dFrXpZQA=s64-c-rp-mo-br100", "rating": 5, "text": "Very good", "date": "2025-06-18T18:46:14.000Z", "verifiedTenant": false, "featured": false, "reply": "We are so happy to hear you had an excellent experience with Storage Star, Stephanie!", "replyDate": "2025-07-08T20:47:20.000Z", "tags": [], "sentiment": "positive" }, { "id": "941f419a-782c-4ab4-a669-f440c4f7e239", "author": "carlos gonzalez", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUW1SpD5NQJIH3VwpAH_jVoyGsUJPMoyNgkVVeExl_H_U-CJWwGQA=s64-c-rp-mo-br100", "rating": 5, "text": "Excellent service from the office staff", "date": "2025-06-07T13:18:06.000Z", "verifiedTenant": false, "featured": false, "reply": "We're delighted to hear you had a great experience with our staff. Thank you for your valuable feedback!", "replyDate": "2025-07-08T20:47:21.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "07b1d56d-d8e9-4708-bb69-f97d57eae270", "author": "Jasmine Bashing", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLOG9QtiHCLh9s-yWe8uAanblkXdrng-R8koV__jbSpZtto0A=s64-c-rp-mo-br100", "rating": 5, "text": "Very clean and organized! Simple process and helpful attendants", "date": "2025-05-14T21:40:21.000Z", "verifiedTenant": false, "featured": false, "reply": "We're overjoyed to hear that you found our facility very clean and organized! Thank you for your feedback, Jasmine!", "replyDate": "2025-07-08T20:47:21.000Z", "tags": [ "cleanliness", "staff" ], "sentiment": "positive" }, { "id": "f7d56b4b-5a2d-4c78-bf12-ba5fd2a9f42f", "author": "hector rodriguez", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJSaGmkYDuquLIqAwYpBCWOpgBnT1lxCAYTvjPQKt39wnpgdw=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Very updated, fenced, secure facility. Marcus is very respectful very nice guy. Storage room very clean door opens very smoothly.", "date": "2025-04-29T15:53:07.000Z", "verifiedTenant": false, "featured": false, "reply": "We are so happy to hear about your positive experience at Storage Star! Thank you for the feedback, Hector!", "replyDate": "2025-07-08T20:47:21.000Z", "tags": [ "cleanliness", "security" ], "sentiment": "positive" }, { "id": "fabeb286-6714-4bad-a318-e5a44b45e888", "author": "Lazaro Neri", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJanQHqznrBVZz0r8IEj8DbQf_SLj0LBgK1E-aTgsDUn3Ku=s64-c-rp-mo-br100", "rating": 5, "text": "Very nice and clean friendly helpful staff! Easy and fast service in and out.", "date": "2025-04-09T15:59:13.000Z", "verifiedTenant": false, "featured": false, "reply": "We're glad to hear you had a positive experience at Storage Star. Thank you for your feedback, Lazaro!", "replyDate": "2025-07-08T20:47:21.000Z", "tags": [ "cleanliness", "staff" ], "sentiment": "positive" }, { "id": "fc0db559-cdda-4efb-95a8-8d543a56d8c0", "author": "Audelia Santos", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKegihUODs5BqEAGWFFFAs1I9YwBn_uS7N--LhXjK8cbqWqGg=s64-c-rp-mo-br100", "rating": 5, "text": "Customer service was amazing, everything we needed to know was explained to us.", "date": "2025-03-29T20:02:51.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for your review. We are glad to hear our customer service met your expectations, Audelia!", "replyDate": "2025-07-08T20:47:21.000Z", "tags": [], "sentiment": "positive" }, { "id": "6a18aa56-0f9f-4fb1-bf0e-816b0d0a122a", "author": "Torres Morman", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLSY_F7gEeG_rF4TdCSzOg5x0OTUMG15bIHkICiID4mesTcTw=s64-c-rp-mo-br100", "rating": 5, "text": "We had wonderful experience here. The customer service was excellent and I would recommend this storage unit to anyone looking for spacious storage area with friendly service with awesome prices. Responsible pricing compared to other storage units.", "date": "2025-03-21T21:43:07.000Z", "verifiedTenant": false, "featured": false, "reply": "We're overjoyed to hear about your wonderful experience at Storage Star! Thank you for recommending us, Torres!", "replyDate": "2025-07-08T20:47:21.000Z", "tags": [ "staff", "price" ], "sentiment": "positive" }, { "id": "f2d8eac1-60a6-471a-bcb9-1c78280924da", "author": "Andrea G.", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIGVUHKPCHzESdR_v3hJAIHO-t7Cyi9bCcDAREgR7n7zzKLTg=s64-c-rp-mo-br100", "rating": 5, "text": "Marcus and Nadia were so helpful and so nice! The unit I rented was ready early for me. Highly suggest.", "date": "2025-03-19T19:08:21.000Z", "verifiedTenant": false, "featured": false, "reply": "Wonderful to hear, Andrea! We are so happy you chose to rent with Storage Star and that Marcus and Nadia were able to get you in the right unit.", "replyDate": "2025-07-08T20:47:21.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "a3dff95b-d234-4db6-9fd5-a96a5f4c7d6e", "author": "Linda Kacal", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK7WtKUGOapLS1es5yshtbXdgM8MxmpvyXuhYSO3lYsIhg4ig=s64-c-rp-mo-br100", "rating": 5, "text": "Staff was very helpful with my trying to figure out how much storage I would need", "date": "2025-03-19T06:20:05.000Z", "verifiedTenant": false, "featured": false, "reply": "So glad to hear that the team at Baytown was able to help you out, Linda. Thank you so much for leaving us the positive review!", "replyDate": "2025-07-08T20:47:21.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "074f1be6-8993-48f3-8f98-aafec71c8ae8", "author": "Melissa Jones", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLXwnjvkl5Hon_hQ8CvoBhrRXFU_o6Fn0T04rgz_GmRh8kKFA=s64-c-rp-mo-br100", "rating": 5, "text": "Staff is super helpful. Straight forward process.", "date": "2025-03-18T20:42:58.000Z", "verifiedTenant": false, "featured": false, "reply": "Great to hear, Melissa! Thanks for taking the time to leave us a five-star review :)", "replyDate": "2025-07-08T20:47:21.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "51b5aea9-da73-4bda-a078-997b769ac4a1", "author": "Kelly Nunez", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKiFLjnqoiHb5eBv8Y221mM1XjykkRe4GerI8S2KeQ0QZLHnA=s64-c-rp-mo-br100", "rating": 5, "text": "I had an excellent experience! Staff were incredibly friendly, professional and helpful from start to finish. They made the rental process smooth and easy, answering all my questions and ensuring I got the perfect unit for my needs. The facility is clean, well maintained, and feels very secure, giving me peace of mind about storing my belongings. I highly recommend them to anyone in need of a reliable place to store their belongings!", "date": "2025-02-28T16:26:37.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for your wonderful review, Kelly! We are so glad to hear that the team was able to assist you with the rental process and that you'd recommend our facility. Thanks for choosing to work with Storage Star!", "replyDate": "2025-07-08T20:47:21.000Z", "tags": [ "cleanliness", "staff", "price", "security" ], "sentiment": "positive" } ] }