{
  "summary": {
    "average": 4.7,
    "total": 468,
    "distribution": {
      "1": 16,
      "2": 10,
      "3": 7,
      "4": 22,
      "5": 413
    }
  },
  "reviews": [
    {
      "id": "518b241c-7650-42bd-bcef-3a56fb305d7d",
      "author": "Sarah Leidhold",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjValMBKMUOJbXuxAsU2tlN3LlLqfOAY6FdEf5pTbSKsycj3Ks8OiQ=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "The prices are reasonable and the staff are so kind! The process is so smooth! The lady at the desk is the best! Thank you so much!",
      "date": "2026-06-30T00:56:41.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are grateful for your kind words, Sarah! Reasonable prices, smooth process, and great staff — glad it all came together for you.",
      "replyDate": "2026-07-03T00:32:57.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "fcca1033-ae9b-4524-8d5c-775fa6b2bdc8",
      "author": "Anna Saldo-Burke",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJonFvClWmN_HDfBz4Uq6JcHmU6_X41iC1hrYtY-3TVb6KfTQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kim was professional, courteous and helpful, which made for a very positive experience. Her friendly interactions made a difference!",
      "date": "2026-06-18T23:10:29.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We greatly appreciate your kind words, Anna. Kim's professional and courteous service is exactly what we strive for. Glad she made a difference!",
      "replyDate": "2026-06-19T00:32:57.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "61716aa5-181f-46eb-96dc-e7fd591f1a55",
      "author": "night fever music",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJv22-RC9XLqsrK_UJjIK0yoDl1V-2kR3gpHs1c-s5wKR8XDQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2026-06-15T17:27:09.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Night, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything! ",
      "replyDate": "2026-06-19T00:32:57.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b2de73b3-0c97-4bef-9673-d04b652940ba",
      "author": "Clarise",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXDVg8Wxp0UpQkw5QWxjjopWXe0FWWaJjstetl4c9IV4OAvHBHh=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2026-06-03T18:57:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Clarise. Your rating means so much to us!",
      "replyDate": "2026-06-10T00:32:57.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "3841d045-b70f-4e71-a02f-1425cae5feb0",
      "author": "Jaime Catanzaro",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIV8tj9PdyKooyHFlqRFa27Tri5efZ0To9tCXzZ7eHnCDkZdA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Had such an amazing experience here - I was relocating to the area and Kim helped me get deliveries into my unit on a weekly basis. She was so helpful throughout the process. Highly recommend!!",
      "date": "2026-06-03T13:53:09.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for taking the time to share your experience, Jaime! So glad Kim helped make your relocation smooth with weekly deliveries.",
      "replyDate": "2026-06-10T00:32:57.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "b48681bd-1f56-4fb6-9bcf-335f877edbb8",
      "author": "Becky Thiede",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJryfGYeffua1FukEyS_cxw0C3rVMaJYfdVtt8mSUuGBzQf6w=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "Friendly staff. Descent prices. K is a sweetheart! Super kind! Always helpful!",
      "date": "2026-06-01T19:12:36.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Becky! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (413) 397-2660 or stop by the facility! ",
      "replyDate": "2024-07-10T00:32:57.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "047c19d4-bf07-4a2e-b99d-3d8d0cf27e86",
      "author": "joseph horbah",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV2eDGKiU78jPYoVd7IIr7G7kv-7W90i0KHqJZkl6tG3u394nE=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2026-05-26T14:03:03.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Joseph! We're happy you trust Extra Space Storage for your storage needs. ",
      "replyDate": "2026-06-10T00:32:57.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "28a1a80d-30f7-470c-b851-1776ab97d2a8",
      "author": "Loki Junior",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLcUL8lZEPOEZRC2To9GscwgrueSsPl9TnKyDLDRd9t2gg-RQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The manager was really nice  helped me and my mom and affordable place nice friendly",
      "date": "2026-05-20T03:41:16.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Loki, thank you immensely for highlighting our manager's helpful service and affordability. We're glad you and your mom had a positive experience.",
      "replyDate": "2026-06-10T00:32:57.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "239b4960-e3ae-4bcf-bcaa-fdd6f235ca82",
      "author": "Shirley Piche",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVHUjEvVWW47jwsomKSR2PFT7aeADXcYVNVU7cGjMHOAkH1jz0OzQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I have been renting a unit for a year now. ( Pittsfield  Location) I'm very very happy with Extra Space Storage. It's clean, secure.. KIM is always there to assist & help me if needed.\nShe always goes out of her way and on top of that, she is ALWAYS pleasant & kind. I hope others appreciate her as much as I do. 😃  I wish I could give her more than 5 stars!!",
      "date": "2026-05-19T19:38:50.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are thrilled to hear about Kim's exceptional service! She truly makes a difference and we'll share your kind words with her.",
      "replyDate": "2025-12-10T00:32:57.000Z",
      "tags": [
        "cleanliness",
        "access",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "b4202f83-9e8b-42b0-ad3b-ce4d81da0890",
      "author": "Lissy Carr",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW1Q90persyOeKjqdQeEA8kh_gGKK8LjJVkxGsP7A1j8V-kO4gR=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Kim was an absolute delight to work with. She was friendly and patient and I feel very comfortable storing my things with ExtraSpace storage knowing that I can turn to Kim for stellar customer service!",
      "date": "2026-05-12T16:50:57.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear about your positive experience with Kim at Extra Space Storage. Thank you for taking the time to share your feedback, Lissy.",
      "replyDate": "2026-06-10T00:32:57.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "fa598b5c-0780-4320-b3c6-e4cd622cbed2",
      "author": "Wendy Roberts",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVJrtdcdbhFIPKaiR4zPVnvSUDI-oyJRqRG69qf-b_bqEp3B81meA=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Clean units, easy access, and very helpful staff. The facility feels secure and well cared for. Overall, a great experience. Kim was very knowledgeable and helpful",
      "date": "2026-05-11T22:01:55.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Wendy, thank you for sharing your positive feedback about our clean units, easy access, and Kim's knowledgeable service!",
      "replyDate": "2026-06-10T00:32:57.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "price",
        "access",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "2ede2504-028a-4519-9004-22c2706f7508",
      "author": "Donna Maree",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUvajXkW9AoxG3x4Oyl4Oghx-f2VT98rCwu9AuJ8qKSs1DQt3Y=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I have a storage space in Pittsfield MA and to deal with Kim is an absolute blessing! I am forgetful and always in need of help , lol and Kim always  comes to my rescue! They dont ever have enough people like Kim in customer service...thank you Kim!",
      "date": "2026-05-08T16:22:18.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are grateful that our team exceeded expectations! Your recommendation means everything to us.",
      "replyDate": "2025-11-10T00:32:57.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "c4da8a30-8e6f-4ceb-8b69-c39d0f223c87",
      "author": "Andrew Prescott",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKqMJCGm5dHJc1-_AOxVtdRwWjlgch-n9zryRlhHx4j43xS8Q=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Rented space here several times. Kim is always helpful and makes the process easy",
      "date": "2026-05-08T02:08:47.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Andrew, thank you for taking the time to share your experience! We're delighted Kim makes your storage process easy every time.",
      "replyDate": "2026-05-10T00:32:57.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "6770c069-cd1e-4a63-bc61-c625d0649e55",
      "author": "B Hh",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLGD2uHp_zlxFy7mWds4CKJH6lr8HdCSxrA5PAawBAEr0MpGA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great experience! Definitely will continue to use easiest experience!",
      "date": "2026-04-30T15:15:30.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your wonderful feedback! Thrilled you found us easy to use and had such a great experience with Extra Space Storage.",
      "replyDate": "2026-05-10T00:32:57.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "f700f022-ce26-44e8-81ab-46f4b5ceebc6",
      "author": "Josh Daury",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKP3ySxAeCR_cGJ4ji2Y7KjJrxX0NPuoH3g_wxWUQBPJPoyBg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very helpful and friendly. Easy to work with",
      "date": "2026-04-30T15:10:08.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for taking the time to share your experience, Josh! We're glad our team made storage easy for you.",
      "replyDate": "2026-05-10T00:32:57.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e81afffc-423d-4f85-b2cc-99643815b3d6",
      "author": "Shawn Young Eagle",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJa-p5saug1dWbphTBM4osJbFJ2mweb-jk9_432pfZfjD0n7Q=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Needed place for some valuable music gear I could trust, super easy to work with and clean/safe",
      "date": "2026-04-28T20:27:07.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear our clean, safe facility earned your trust for valuable music gear storage, Shawn!",
      "replyDate": "2026-05-10T00:32:57.000Z",
      "tags": [
        "cleanliness",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "07ba654e-cd50-4d73-85ac-17b9391eb33d",
      "author": "Carmelanne Doebler",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKruY43mHhuVtCvSlBEHak5bhJUfaAtp1UtI2KJslCnZN5F3A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kim helped me with a box excellent service",
      "date": "2026-04-27T22:29:56.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We greatly appreciate your feedback, Carmelanne! Thrilled Kim provided excellent service with your box. Thank you for choosing Extra Space Storage!",
      "replyDate": "2026-05-10T00:32:57.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "ca443f9d-d369-468f-abd8-573fa6842bf2",
      "author": "Jay “jsicolts” Ivey",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWeObfN5Eh0nSUw70XnF3XS9yPmcHuv0M6a85DzdD3RzSMPsNV1=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Wonderful service. Very clean, Fast and Friendly. Modern. A+++.",
      "date": "2026-04-27T14:03:50.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your wonderful feedback Jay! We're thrilled you found our facility clean, modern, and our team fast and friendly.",
      "replyDate": "2026-05-10T00:32:57.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "fef3ca44-4cd7-468e-9c6f-3d6ecd09ff61",
      "author": "Jorge Ortega",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKhYZjltbsYsV71y3F31VCY_uFdhOTWV6qDww80sPxXZRyQAw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "We have been using this location since 2019 and Kim has been wonderful with providing assistance every single time it is needed. She's very helpful and knowledgeable.",
      "date": "2026-04-22T16:03:37.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Jorge, we are pleased to hear Kim has provided wonderful assistance since 2019. Thank you for recognizing her helpful, knowledgeable service.",
      "replyDate": "2026-05-10T00:32:57.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "337e39ea-766f-48ad-9e7b-115332b1691a",
      "author": "Adriana Powell",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJGgetcIOMLl7K7NIUS6H2fNK2vbsTtZhlyoxnwTRxiUQ9-Ag=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Manager Kim was consistently helpful and respectful. My belongings were kept safe, and the pricing was reasonable. The staff responded quickly to any questions or concerns. I would definitely use this storage facility again in the future.",
      "date": "2026-04-22T13:38:33.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Adriana, thank you for sharing your positive experience with Manager Kim and our team. We're thrilled you found our service helpful and secure.",
      "replyDate": "2026-05-10T00:32:57.000Z",
      "tags": [
        "staff",
        "price",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "89d586e5-2e97-4080-80df-4389e12fc1ad",
      "author": "Anthony Intelisano",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVadXFJT8ITGo6e0mRENatfhL9iZ5mJ9og6bj9LICJH9pTbpxhR=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great place , used for car storage for a while . Kim was great to deal with .",
      "date": "2026-04-17T12:34:24.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear Kim provided such great service! Thanks for choosing Extra Space Storage.",
      "replyDate": "2025-07-10T00:33:07.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "7ae4a9d2-85a1-40d2-ba2e-0977841dfaa3",
      "author": "Zachary Schiller",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWR7By-mucSoIcVhj39TkttTNnU81zxmZBBK-fow2L7OSiWJ65Y=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great storage space, security and customer support. Kim helped us find the right spot quickly",
      "date": "2026-04-10T12:54:01.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive experience means everything Zachary! Thanks for highlighting our security and Kim's excellent service finding your perfect storage spot.",
      "replyDate": "2026-05-10T00:33:07.000Z",
      "tags": [
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "5beab65d-2303-4409-a915-3080760b62c7",
      "author": "Black Death",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWO6yJUV3oLRMtfkYOxcaqbo-hDktBi5Pno2-zHWoRNHVJlVeRk=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2026-03-19T00:05:02.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Black. Your rating means so much to us!",
      "replyDate": "2026-04-10T00:33:07.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "3db63550-b41a-402a-80b0-b82667dea663",
      "author": "Destiny",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV4TVUqApRlF1YXERt_51jaMaxsvlpZOS6V1nLL9Jtl5ol8KwM=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2026-03-19T00:04:57.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're grateful for your rating, Destiny. Call us if you have any questions or need assistance with your rental!",
      "replyDate": "2026-04-10T00:33:07.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "974eae67-815c-445e-8ea2-551b69730fea",
      "author": "Deborah n Jose Rivera",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI9_E-p0JtNpf3SvuwUtDivjEIUCWQ33vs_HYdvdk919QW5EA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Always clean and neat never had a problem kim is always helping when needed",
      "date": "2026-03-18T20:51:27.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear about your positive experience! Thanks for recognizing Kim's helpful service and our clean facilities.",
      "replyDate": "2025-07-10T00:33:07.000Z",
      "tags": [
        "cleanliness"
      ],
      "sentiment": "positive"
    },
    {
      "id": "8e05cb7a-7e9d-4e8e-83ab-2b9cce14a90a",
      "author": "Deborah Rivera",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKh9R4sM-9qWaIQSkNfocf2ACFmet_Ivd73JxDQ97Iz2auAYw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "She is very helpful when we need the help",
      "date": "2026-03-18T20:48:38.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are honored to hear our team member provides helpful service when you need it most. Thank you for your positive feedback, Deborah.",
      "replyDate": "2026-04-10T00:33:07.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "092438ec-a3db-47cc-9f80-734efc1755a8",
      "author": "Emely Suarez",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU2pMSAZYmgzWTGvUp_W43PYLYu2nchtsKrDCC40w1E1EAlYw4=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2026-03-17T23:23:42.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Emely! Don't hesitate to reach out if you need anything!",
      "replyDate": "2026-04-10T00:33:07.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "ff50586d-6a7b-4215-ad20-52376c68f6a7",
      "author": "Springside Garden Club",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJHZnCxBMO2vytzw3rU70ErQHY5yzpIAhXMV4UaWotvz7eIxg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kim is great.  Very knowledgeable and helpful.  I definitely recommend this place.",
      "date": "2026-03-13T15:02:20.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you so much for your kind words, Springside Garden Club! We're thrilled to hear that Kim was knowledgeable, helpful, and made your experience a great one. We truly appreciate your recommendation and look forward to welcoming you back!",
      "replyDate": "2026-04-10T00:33:07.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "fc283a67-1cdc-4511-993a-5a7548961a3e",
      "author": "kelsey renee",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKsMBGmfEH4N4bL2PEPPCXu9l2agmX68cTQcRxdJVJ6X8h06w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2026-03-12T18:04:46.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Kelsey! If you need any assistance the future feel free to stop by or call us.",
      "replyDate": "2026-04-10T00:33:07.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "0b50ae24-d51e-4794-a010-27d05b4ad70b",
      "author": "Joy Andrews",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIpX9PkC9alTgJdqmIdArB3_Zv3IIVSUBDwPjvjk4rO5qg5EQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kim was friendly & helpful! She was very informative and helped us make the best decision for our needs. I highly recommend Extra Space Storage.",
      "date": "2026-03-11T21:30:21.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are thrilled to hear that Kim was friendly & helpful! Thank you, Joy, for recommending Extra Space Storage.",
      "replyDate": "2026-04-10T00:33:07.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d4bb7aa4-819e-4168-a103-7cf41e18bc43",
      "author": "Hayleigh Jacobs",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKNv72wTa4r1VflQaQ2pKK-U3ahO8zyumYquMMHSZ3IUOv2ug=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Always very helpful and pleasant",
      "date": "2026-03-03T23:01:22.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Hayleigh, for recognizing our helpful team! We appreciate your kind words about our pleasant service.",
      "replyDate": "2026-03-10T00:33:07.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "57bbc93e-8dc4-4074-b5c2-e19ee8fee7d3",
      "author": "Rachel Anderson",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWPcc6TIBTdN7Fk_8LGvCdcrurBtW85ieTAwWt5lHBX8_-8jMA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "So fast easy and friendly. Jeremiah was excellent to work with! Affordable price! Definitely recommend",
      "date": "2026-02-27T22:42:36.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Rachel, for your review! We are thrilled that Jeremiah provided excellent, fast, and friendly service. We appreciate your recommendation!",
      "replyDate": "2026-03-10T00:33:07.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "6a24f48e-13f5-4075-ad43-cb6da879e67c",
      "author": "marcos ordoñez",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJNWKBLlvKb__K4kczUlyAnRTHxmG1PNo5tErD4rNRWzNycdg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "They work very well",
      "date": "2026-02-18T18:39:50.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for taking the time to share your experience. We deeply respect your feedback.",
      "replyDate": "2026-03-10T00:33:07.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "ca9262d1-3c31-4553-99f2-40d5d89c99b3",
      "author": "CAROL KUSHI",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK-JBSh5Pd59JZDb7iiNXs9eY-hUcgy5zlrZe_vq3MVgmz2KQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I was greeted with a warm smile and hello from Kim.  She was so friendly and helpful.  She truly is a \"gem\".  I highly recommend  Extra Space Storage.   I feel   very comfortable storing my belongings with them.",
      "date": "2026-02-11T15:19:16.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your wonderful feedback! We are thrilled to hear about your positive experience with Kim at Extra Space Storage.",
      "replyDate": "2025-07-10T00:33:07.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d92c5dc1-fec0-488a-876c-9a639ff83fc0",
      "author": "carlos Xavier",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJVAt5vEU6gRvOSDLJuczL4RtwG_ExLvEznGaODXKKvFX5wqw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "It's. a clean place, affordable and Great customer service.",
      "date": "2026-02-06T15:27:09.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive experience is greatly appreciated! Thank you for your feedback.",
      "replyDate": "2025-07-10T00:33:07.000Z",
      "tags": [
        "cleanliness",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "21aa058c-9e20-4bc5-9426-dd38d48d6ba1",
      "author": "William Irausquin",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXl4vm0AVBwlyywf6azKWeewqRLaatghoITPSvr8LF1JM1C4YDhew=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Kim was very helpful and knowledgeable, a great experience overall!!!",
      "date": "2026-02-04T02:30:59.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear Kim provided such helpful and knowledgeable service! Thanks for sharing your great experience with us.",
      "replyDate": "2026-02-10T00:33:07.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "46254c00-910c-4b07-baed-3ef481f82353",
      "author": "Nicole O'Boyle",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVMrkqb-9KStr5qgQCpLHvCEAfO7eXcsv3jfk3pEoF3wMn0GM3Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kim from Extra Space Storage was extremely helpful and wonderfully polite (a rare combination in the town of Pittsfield)",
      "date": "2026-02-03T23:35:59.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive experience with Kim is greatly appreciated. Thank you for sharing your feedback.",
      "replyDate": "2026-02-10T00:33:07.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "1a1e41cd-5732-4905-beaf-2c3a9cb96547",
      "author": "Liliana Atanacio G",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJbKyDj1zHAi8tvwFib1RmKGvgiaQKgZ-jDXmKpSe5HdONOOw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great customer service,\nAttentive and responsive.\nWe just move in and thing couldn’t be more smoothly.\nThank you Kim.",
      "date": "2026-02-03T22:40:16.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are thrilled to hear about your smooth move-in experience! Thank you for recognizing Kim's attentive service.",
      "replyDate": "2026-02-10T00:33:07.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "c2e640ba-56e6-45d2-a0c6-9a89f96ab4ff",
      "author": "william matthiesen",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJBkONxZN4dj5BaodqA_2eUeK5Q7kMYksdcjS7qoAMaPMwJpw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kim Lachowics was very friendly, efficient and helpful. She's patient and explains the options very well - including showing us the various units in person.",
      "date": "2026-02-03T22:37:25.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the great review, William! We're glad Kim was very friendly, efficient, and helpful. Please call us at (413) 397-2660 if you have any questions!",
      "replyDate": "2022-07-10T00:33:16.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "70b3fe67-4052-42ea-b655-7775021372f7",
      "author": "Sarah Gilman",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX3BHbv5TzHWSqzdpNBf2QAN9XNVmuA0Y48WmgXwrfZbXaoQ0A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I realized that I did not need a storage unit and purchased a unit. They were able to give me a refund not a full refund, but they were working with me to get me a refund and we’re able to do so great customer service definitely recommend storing your things here.",
      "date": "2026-01-30T21:05:29.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your wonderful feedback, Sarah! We appreciate your understanding about the partial refund and are glad we could work together to find a solution.",
      "replyDate": "2026-02-10T00:33:16.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "95af05be-519f-410d-b94b-f0172bab18f8",
      "author": "C M",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIEf9TrRZd8f2h89i9oDDCBqqmJAe23s4_qngL1XXCrBGW9zw=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Kim and Jeremiah have always been very helpful anytime I have had any interaction with them. Treat customers like a independent storage place not a big corporation.",
      "date": "2026-01-28T20:34:38.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for highlighting Kim and Jeremiah's helpful service! We're proud they make Extra Space Storage feel personal and welcoming.",
      "replyDate": "2026-02-10T00:33:16.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "3a46da84-6ef6-4af7-907e-b6561e4fc76a",
      "author": "Michael Coon",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXQEAq6R8XtJiYzGncS8vrp_JiHpnthceLz6FmGl_kVP4ZZ9IiFFQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Where do I start, Kim was absolutely amazing she went above and beyond to get me in a unit last minute, actually after hours and I'm sorry I put you through all that but thank you so so much your an amazing person 🥰",
      "date": "2026-01-13T22:35:35.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are overjoyed to hear Kim went above and beyond for you! Her amazing service last minute means everything to us. 🥰",
      "replyDate": "2025-10-10T00:33:16.000Z",
      "tags": [
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "854c5d19-0944-44cf-aeb8-6f4c932db3b1",
      "author": "Denise Johns",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXjMUDrx2eDNyBMPlYXNBfvuPzXe_Nd-K8QsM7gM7jzkcgoUefD=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "It was a pleasure to work with Jeremiah and Kim at Extra Space.  We had storage for five months and it could not have been a more straightforward experience.  Thank you for your professionalism!",
      "date": "2026-01-06T22:31:26.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are happy to hear Jeremiah and Kim provided such a straightforward experience during your five months with us!",
      "replyDate": "2026-01-10T00:33:16.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "3509cbfa-b9d3-4413-be64-595e94443099",
      "author": "Lisa Bolognia",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI-75LTHNDnfuQ72OsLEHvUXTvQIsizAOw65114vStFh2HAs1g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Highly recommended best storage place In Berkshire county..Very clean friendly staff.. In a great location. Price is affordable too.. Kim always has place smelling amazing.. such a great experience.. 🚛",
      "date": "2025-12-26T21:00:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Lisa. Your rating means so much to us!",
      "replyDate": "2025-12-10T00:33:16.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "c033fa70-d6ef-4af9-bffa-d65bd669bc7e",
      "author": "michelle wellington",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKljny0-RY4xoaIIxOdKlNafWW9SdfIJV8tVGXLFH5jAQrnspU=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I have been leasing a storage unit from extra storage for a year and Kim has helped me so much. She very professional and polite I really appreciate her service. I would recommend this place to have as a storage place.",
      "date": "2025-12-16T21:52:16.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are overjoyed to hear about your positive experience with Kim! Thank you for recommending Extra Space Storage.",
      "replyDate": "2026-01-10T00:33:16.000Z",
      "tags": [
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "29f5c682-fc5b-4107-8fc0-6f02ba663bff",
      "author": "Liz Irwin",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJrJiDJfNdePPyPI7zKx5NJ_7__pPxQJb0IUekegigVkZjnrg=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "",
      "date": "2025-12-15T16:30:06.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team appreciates your positive rating, Liz! Don't hesitate to stop by the office if there's anything else we can do to assist you with your storage needs.  ",
      "replyDate": "2026-01-10T00:33:16.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "0c505c23-091c-4fe3-9813-ad4a772e6883",
      "author": "Samuel Mensah",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIf9xxwJsvYvmumtGfUQncXQuvzKUX4xiCwhuy69_-Fo63oBw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-12-12T23:39:46.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Samuel! Stop by our office or give us a call if you need assistance or have any questions.",
      "replyDate": "2026-01-10T00:33:16.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "e827b88b-00bb-4ff7-a198-1dd9e865da5a",
      "author": "Josh Adam Ramos",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVCPPZumcHcGtyc1YG30jL41GDtekhsUtksXG5cK5yy4ds4RXyD=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kim was excellent in getting me set up with my unit, and she really came through when I needed to close it out quickly. Highly recommend.",
      "date": "2025-12-10T06:31:20.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for highlighting Kim's excellent service! We're pleased she helped you set up and close out your unit quickly.",
      "replyDate": "2026-01-10T00:33:16.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "9428a4e1-4a27-401f-9e68-84d734a61e3a",
      "author": "Quinman 327",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWrL2Ft4OGzzG0ZXyakKLhDL-CYyeI9Zgnq2cZFIRIsWM245umr=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Super easy to sign up for a unit… minutes in we had a unit… access super quick! Nice sizes available! Clean and well kept! 5 out of 5 easily! 👍🏻",
      "date": "2025-12-03T19:35:32.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for sharing your experience! We're thrilled the signup process was quick and you found our facility clean and well-maintained.",
      "replyDate": "2025-12-10T00:33:16.000Z",
      "tags": [
        "cleanliness",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "7d867c40-8bb9-4c74-8da9-e0c0d8ca72ba",
      "author": "Samantha Mangiardi",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXzfFvEUCIWkc5Q50bPz1LtNQexes5H2YFX-mOPGXLx3K1hmly_=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "They are always kind and helpful",
      "date": "2025-12-01T18:18:39.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are excited to hear you find our team kind and helpful. Your feedback means everything to us!",
      "replyDate": "2025-12-10T00:33:16.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "0d65df19-b007-4549-9517-2f4d83654fc7",
      "author": "Mackenzie Pettibone",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIRgO-PJoIuW1ElGyOAW6E1ur56yEz_eZQ0cm1AGz8ncYXzBA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kim Lachowicz was such a help!\nI walked right in and she answered all the questions we had and made the process of renting a storage unit so quick and easy for us!",
      "date": "2025-11-29T18:59:24.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for highlighting Kim's excellent service! We're thrilled she made your storage rental process quick and easy.",
      "replyDate": "2025-12-10T00:33:16.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "50870255-c511-4be9-9fda-2175b42618e8",
      "author": "BG Outdoors",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUZWGslHErpjtDZeT47m8-6nsjimXjKdrdkNy_FfKlLoWKX5jKR=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very professional and extremely helpful",
      "date": "2025-11-29T18:58:35.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for sharing your feedback! We're thrilled our team provided professional and helpful service.",
      "replyDate": "2025-12-10T00:33:16.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "94550d04-731d-46e9-bcdf-0a1838ade205",
      "author": "Maggie Moyers",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWnO_xNbFnd0X5Gc7x9AITeo4PPV3SNiTBmWw-yvI9DqwJHKEZQ=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "My nonprofit has been using Extra Space Storage in Pittsfield for the last 4 years. We always felt our supplies were safe and secure. They were also very helpful when we needed to upgrade our space.",
      "date": "2025-11-29T15:01:40.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your wonderful feedback! We're grateful your nonprofit trusts us with your supplies and appreciates our helpful service.",
      "replyDate": "2025-12-10T00:33:16.000Z",
      "tags": [
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "f3c24dfb-bd00-4ba5-829d-bfd5a0def308",
      "author": "Doreen",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKCbBbYuqmx9eahWOkNgcaur8NzKP1jxuMjOMWGw3tR8Z4DYA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kim is a lovely, friendly and helpful person.\nThey had just what I needed 😊",
      "date": "2025-11-26T16:49:33.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for sharing your positive experience with Kim at Extra Space Storage. We sincerely value your feedback.",
      "replyDate": "2025-12-10T00:33:16.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "ccd28251-2a94-4b16-a89a-2c74efa353be",
      "author": "sue persson",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJp-8usrRYweu5HxTJ1_TAPKJO9GlM7DPe9r7vh_sdF8Ike9Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great staff, safe and clean facility.  Thanks!",
      "date": "2025-11-26T15:39:09.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We greatly appreciate your positive feedback! Thank you for choosing Extra Space Storage.",
      "replyDate": "2025-12-10T00:33:16.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "acd003ff-c402-4adf-99ea-c4490c35ce3d",
      "author": "Mary Maddux",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXCF9OWeOqPJW9vWE6Vwq3gjQFCWDC54-jUG88IPUWcOhZFBx3Y=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "All I can say is if the unit is clean and the service is exemplary. And the people are nice and that matters! If you can this is a great place to put your things",
      "date": "2025-11-15T17:00:03.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are happy to hear you found our facility clean with exemplary service and nice people!",
      "replyDate": "2025-12-10T00:33:16.000Z",
      "tags": [
        "cleanliness"
      ],
      "sentiment": "positive"
    },
    {
      "id": "2c8150b0-d7f9-453f-8965-4aba102acd04",
      "author": "b bouchard",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ9EHDmPPznvRMXsGuxJ1FLmhwT7Mgm-RX4APisatJd8q-RBw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Appreciate the kind helpful service",
      "date": "2025-11-12T19:36:11.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are thrilled to hear you appreciated our kind helpful service!",
      "replyDate": "2025-12-10T00:33:16.000Z",
      "tags": [
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "ed4ece63-4130-48bc-8a10-aa36edd6c638",
      "author": "Remora R",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUbeW-5izcGhyHryg5iy9W_pn7caKqj5cmFhXmLAYiBJDGd6MIK5A=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Needed a small storage unit and thats exactly what i got here. No fluff, just good customer service and a clean facility.",
      "date": "2025-11-10T22:31:57.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for taking the time to share your experience! We're happy you found exactly what you needed with great service.",
      "replyDate": "2025-10-10T00:33:20.000Z",
      "tags": [
        "cleanliness"
      ],
      "sentiment": "positive"
    },
    {
      "id": "a1e409dd-8719-439b-a1f2-bc45c6af41fe",
      "author": "James Hashim",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJdzJGCV573Mx9gkDgUbCjeWULCuPWoQLsoQIGIcf4eZofPPw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great people, clean secure space. Highly recommend!",
      "date": "2025-11-06T19:15:54.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your wonderful feedback! We're glad you found our space clean and secure. Your recommendation means everything!",
      "replyDate": "2025-11-10T00:33:20.000Z",
      "tags": [
        "cleanliness",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "60c94e40-9cb4-47e2-8524-d1a4894c4ddf",
      "author": "Jojo Ruusukallio",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK2H6owA71sf70JRNEoJrR4xmbWm-nL082t_DRzAvr8Y1RNkAm7=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-10-18T19:15:12.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Jojo, we are so happy you had a 5-star experience with Extra Space Storage. Thank you for taking the time to leave us such a nice rating. ",
      "replyDate": "2025-11-10T00:33:20.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "5d8d476a-75ed-444d-9f17-28f9155dda24",
      "author": "Papa Papito",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIH06ISD0mbJXlUGS093p011NZl-4OVcpwPUrpgHy9G8YifZw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-10-17T20:46:50.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Wow, thank you for the great rating Papa! We are so happy you had a great experience with Extra Space Storage. ",
      "replyDate": "2025-11-10T00:33:20.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "6bddf39b-06c5-4f77-b3bd-c4902c92b5de",
      "author": "Ellen Laryea",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL-fehPzf3shPgMzxIScOQKre0G8Wb5NgKQt6G4zyN73aODrQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-10-17T20:27:06.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks, Ellen! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
      "replyDate": "2025-11-10T00:33:20.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "27993893-2b1c-410c-89dc-5f954202ebed",
      "author": "Tricia Bronson",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJCK1p2ZCBBqTni2l0Lxwym1S_RPaXs3usrI831pTgeMfhPqQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "It was a great experience working with Kim. She has a very warm and friendly personality, as well as being efficient and knowledgeable. Thank you Kim Lachowicz!\n\nWe closed out our unit today after 5 years of working with Kim, as always she was gracious. It has been a great experience. Thank you!",
      "date": "2025-10-16T19:08:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your wonderful feedback, Tricia Bronson! We appreciate your kind words about Kim Lachowicz.",
      "replyDate": "2025-07-10T00:33:20.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "5233d0dd-efc1-4ad3-a6f3-beb3b22ed3c1",
      "author": "Todd Wiles",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUw-KYeHc6hNqUgNMUG6KBnV12y7V28AukFsX9WYVEelWuS3sVQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kim was very helpful very polite and a pleasure to deal with. I will do business again",
      "date": "2025-10-15T14:22:09.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks Todd! We're thrilled Kim provided excellent service. We appreciate your business and look forward to helping you again.",
      "replyDate": "2025-11-10T00:33:20.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "bd2cff03-216b-4c41-9c11-451fc85be7d8",
      "author": "Michelle Dietlin",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKobM1ahPjEahTl_n4znqCLwJCrQIHSU0ej1HTfkVjj-qwhhA=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "I've used Extra Space twice now in I think ten years.  The property is clean.  When dealing with employees they have always  been helpful, and pleasant.  With the newer entry system,  it's very easy to get in and out",
      "date": "2025-10-08T22:41:17.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for sharing your positive experience with our clean facility, helpful staff, and easy entry system over the years!",
      "replyDate": "2025-10-10T00:33:20.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "price",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "0c0bd482-e878-4896-9bff-d621016a49ea",
      "author": "MaryEllen Meehan",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU1UYlwv9KOs_THgzPYP5FoPH3D7gE66D_MJrqaK40ggdda9sOr=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "We recently rented a unit at Extra Space Storage in Pittsfield, MA. Kim was very knowledgeable and helped us find the right unit and pricing. It was a good experience during a trying time!",
      "date": "2025-10-08T16:09:52.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are thrilled to hear Kim helped you find the right unit during your trying time. Thank you for choosing Extra Space Storage!",
      "replyDate": "2025-10-10T00:33:20.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "c71e25ac-84f0-4951-a827-7664b8928698",
      "author": "Pete Anderson",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJltypA0pONhZ9lVvIjJ7y156fZ3DYoCEPey1TMptPFofWB=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-10-02T17:31:41.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the positive rating Pete! We are so glad you trust Extra Space Storage with your belongings. If you need any assistance in the future please do not hesitate to reach out.",
      "replyDate": "2025-10-10T00:33:20.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "835be288-2d38-4189-bc16-d41c070ef0e8",
      "author": "Brian Hoell",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWiTfmgX6p9rbbIGQiYL0bFafCHPZM70XBWYTsSC7xtMJIIit0=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-10-01T15:39:27.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is so happy you had a 5-star experience, Brian! If you ever need anything in the future feel free to stop by or call us.",
      "replyDate": "2025-10-10T00:33:20.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "1f86f612-aafa-4d6e-aee2-eb03694d3ed6",
      "author": "Grace Azzi (Gege)",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVqQ12G1PEbaF1cDaQCjxanD24LOIzTNoNqUA1CmVZ-DSZokN9wjA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-09-30T02:43:31.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Grace, thank you so much for the great rating! Stop by our office or give us a call any time if you need assistance or have any questions.",
      "replyDate": "2025-10-10T00:33:20.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "293f48ef-b9b4-49dd-b05f-822060446e7b",
      "author": "Hilary Greene",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWtN_aN-Xc4KUqJhce0AuSLb6-D2wS0SEzlJaGFRCM-w6PNs5ov=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Customer service was above and beyond. Kim was so cheerful and went out of her way to make our experience as easy as possible.",
      "date": "2025-09-24T19:21:24.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We greatly appreciate your kind words about Kim! So happy she made your experience easy and cheerful.",
      "replyDate": "2025-10-10T00:33:20.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "8a846a52-aa86-4fc5-880e-1ee9c258443e",
      "author": "ash viens",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ0k37rWmWSi4fzv2jk1ZBB9-8UPgRDi3x7tKsvkj0_L-P0IA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very respectful",
      "date": "2025-09-17T13:30:35.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are pleased to hear you found our team respectful. Your feedback means a lot!",
      "replyDate": "2025-10-10T00:33:20.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "30053d1c-9fa5-4131-956e-3f682d859198",
      "author": "cydmarie santos",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV3Je4pBklbRMgI9ydnRl_bZXBIA2wjYf4GV3pHauHHlNVCzW07dQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Excellent service 👍🏼",
      "date": "2025-09-16T22:21:58.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are grateful for your feedback! Your support means everything to us.",
      "replyDate": "2025-10-10T00:33:20.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "54032a5f-e2c2-45d0-8bc8-1571e9598575",
      "author": "Rick Barnes",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJMbkQoNcDiq1LHhItrWlPXeHK8JsixhSFP5eRbU_7mcbA_Xw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Renting my unit was easier than expected. Great customer service.",
      "date": "2025-09-10T22:56:46.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled to hear that renting your unit was easier than expected. Thank you for sharing your positive experience with us!",
      "replyDate": "2025-07-10T00:33:20.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "1a249702-990b-43e5-b3d1-2e1bde31b051",
      "author": "H J",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKUbRNP6RDOdqwmhSOK6jOMDYI7qW9S8MyoHinsP3oB6Efbxg=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Safe and secure. Kim and Jeremiah are the best! 😊",
      "date": "2025-09-05T23:07:08.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you immensely for the kind words about Kim and Jeremiah! So glad you feel safe and secure with us!",
      "replyDate": "2025-09-10T00:33:20.000Z",
      "tags": [
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "87a6a291-471e-47e8-9087-6894d614fabb",
      "author": "Grae Hall",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWosIdf0VUjG-VJ9DLLmuI0c9O1-QWpWEma8maze74MQW2c7Mb_hA=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "My wife and I moved across the country, which was incredibly stressful for all of us. When we arrived, I had already looked at multiple local storage options, but had yet to choose one. Our first night, we were sitting in a local diner, and asked our server if they had any recommendations of the local storage availabilities. She IMMEDIATELY said, \"oh Kim at Extra Space Storage is AMAZING, and she does an excellent job managing the property!\"\n\nI went online, liked the pricing and options, and reserved a unit. I called the office the next day, and spoke with Kim about how it all works. She was, indeed, fantastic! Incredibly helpful, kind, and just the best customer service I've ever had. For those who don't know, the stress of travel can really take a toll mentally, and sometimes easy & friendly customer service can be an absolute GODSEND. Which Kim has proven to be.\n\nWhen I arrived at the location, I didn't have to go into the office, as the company makes things SUPER easy. So, we got to our unit, where there was a lock left inside for us, and we began unloading. At some point, Kim came up the laneway in her golf cart, introduced herself, and we made some good chatting. I've had several good conversations with her since, and was our first true \"welcome\" to the Berkshires. Kim truly is an absolute TREASURE, and the perfect helpful person when you need her. She makes sure Extra Space is the best storage place around!",
      "date": "2025-09-05T17:33:17.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the fantastic rating, Grae. We are glad we were able to meet all of your self-storage needs.",
      "replyDate": "2025-08-10T00:33:20.000Z",
      "tags": [
        "staff",
        "price",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "aa829934-a833-4166-91f2-262f29c5c43e",
      "author": "Robert Francoeur",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJn3UGq0hOLo1zdEmJ-tqJh3yyX90emsbVYY-5WyDOvM1kZqw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kim was a breath of fresh air and a pleasure to speak with. Very impressed with her memory and professionalism with providing me with much needed answers quickly.",
      "date": "2025-08-12T19:43:18.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for sharing your kind words about Kim! We're thrilled her professionalism and memory impressed you.",
      "replyDate": "2025-09-10T00:33:20.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "f0d5b052-caae-4fef-967f-8b5a151cc857",
      "author": "Scott M",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW-BMYvwyqvLYl8n8eb-bMezEGW6XDAmnuIp0tCTbx6Ssv_kIUg=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Great place I've grabbed boxes in a pinch a couple times Kim was very helpful! Highly recomend, clean secure feeling establishmet.",
      "date": "2025-08-11T20:12:10.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are utterly delighted to hear about your great experience! Thanks for the kind words about Kim and our clean, secure facility.",
      "replyDate": "2025-09-10T00:33:20.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "price",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "c705c985-b24c-49c3-94db-fd93db8fa6f8",
      "author": "Patti Isenhart",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLAS8szaE89GdTC7d3LHKYQgBkBRxDohMlUAfv6rgMPMjs0kQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I've rented with Extr Space Storage before and both times they were very helpful.  Kim is AMAZING.   Can't thank you enough for everything.",
      "date": "2025-08-11T14:39:26.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your review! So glad Kim provided amazing service during both rentals. We appreciate your trust in us.",
      "replyDate": "2025-09-10T00:33:25.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "988303c7-13d2-465d-ada0-cb4dcea44d16",
      "author": "Cam Giardina",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocICzR3GGnvmTj78Z0JRcKUgB7XMhOpGFzHMYADXgQEXQaug7w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Best customer service ever! Kim has been very polite and reassuring through this whole process! 10/10",
      "date": "2025-08-07T14:36:57.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We deeply cherish your feedback! So happy Kim provided excellent service throughout your experience with us!",
      "replyDate": "2025-08-10T00:33:25.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "b77d7000-b5dc-4bc8-b0e2-3cbd1ce40ff8",
      "author": "Rich Keyes",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJAFKR5-e4TVd8G6tGqLEQweFzVAYcYC363QHX9U2WghcfLkA=s64-c-rp-mo-ba12-br100",
      "rating": 4,
      "text": "There picking up furniture for a family member.  Regular storage place.",
      "date": "2025-08-04T22:45:43.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for choosing us for your storage needs. We're glad we could help with your furniture storage.",
      "replyDate": "2025-08-10T00:33:25.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "3df08f3e-ee17-4600-8122-8e7525b49fd6",
      "author": "Delvin T. Richards",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUv2lsSq06LTX_5ioMrdbYAQMfxFLHJt3AhYQyd2pb_AE3kHJLHTg=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2025-08-04T17:28:46.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team appreciates your rating, Delvin. Thank you for being a loyal Extra Space Storage customer! ",
      "replyDate": "2025-08-10T00:33:25.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "f646fd91-b7cc-482b-b396-1051ba690d10",
      "author": "Shenequa Gordon",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKhK-ibrEK5beKWvALuNA4vlrD3Zcc8qQHy5rlOUO6JSYmBvg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kim is the SWEETEST!✨\nShe was soo kind and sweet throughout the storage unit rental. 10/10 definitely recommend this location!",
      "date": "2025-07-28T22:05:39.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your review is appreciated. Kim's kindness and sweetness are truly commendable. Thank you for sharing your experience.",
      "replyDate": "2025-08-10T00:33:25.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "ca4946a9-e134-4b5c-a0df-345c2fc2ff23",
      "author": "Annamaria Sebastino",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWYpM7CCrsVXmy8fwuatUcupGr7QIsCOgvY_G9Kd20rbPd3N9A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kelly was so helpful and thorough!!",
      "date": "2025-07-22T21:57:08.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are thrilled to hear Kelly was so helpful and thorough! Thanks for sharing your experience with us.",
      "replyDate": "2025-08-10T00:33:25.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "159b1307-c3de-4bbb-92a0-acbe633c488c",
      "author": "wen fei",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKoEAES8s56O1nvRMVR2y1AiUJED5J7I5bKsAY-5T1X11G9RQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The lady here was extremely nice and helpful. Affordable prices with excellent customer service.",
      "date": "2025-07-21T17:54:51.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear about your positive experience with our team member and affordable pricing!",
      "replyDate": "2025-08-10T00:33:25.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "555f9083-f678-4a16-afb1-79a0059e0fce",
      "author": "Mungo Man",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUZasftkGfjZNeorplFdigdv0pvBqpS1MVOGmXSMr0541TcGPk=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Had the exact size boxes I was looking for with good prices, five stars.",
      "date": "2025-07-21T17:51:09.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear you found the exact size boxes at good prices! Thanks for the five stars.",
      "replyDate": "2025-08-10T00:33:25.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "df461e05-c89d-49e4-9d7e-bf55ae8aefe6",
      "author": "Lisa Roberts",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLjP6K538IWAyPJHjtAPmXEe4HHO0f3Re5iEy3-PLk7pvEhlg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "This is only my third time needing storage and I’ve come here every time.  Kim is always very helpful. The place is ALWAYS very clean. Never debris in the storage halls at all. I’m quite a forgetful girl so I have been promptly notified when I locked it wrong( so it wasn’t locked at all) or didn’t lock it at all. Very responsible place. I would not hesitate to recommend this place.",
      "date": "2025-07-14T22:11:54.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear about your positive experiences with Kim and our clean facility! Thank you for being a loyal customer.",
      "replyDate": "2025-08-10T00:33:25.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "1cee562a-faac-4181-8b5f-631678b61e02",
      "author": "Kris Hillenburg",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXw43d0qGqvc0e4z4UjVkQJNID2vvLy2LDbeZIwwCiTOMtoR5w=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Highly recommend this facility for storage. Kim is friendly and helpful and made sure everything went smoothly. Best experience with a storage facility ever!",
      "date": "2025-07-11T22:50:08.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for sharing your experience at Extra Space Storage. We're glad to hear Kim provided friendly and helpful service.",
      "replyDate": "2025-07-10T00:33:25.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "aa93e7f2-bb52-4a6c-b45e-d249e8088a3f",
      "author": "ashely danforth",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJyMHaoZGDQs_Tc-hN9PjjMwjM_y1xtH-ufIoC-rlmqYzJ1yA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-07-08T22:13:56.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Wow, thank you for the 5-star rating Ashely! We are grateful for customers like you. ",
      "replyDate": "2025-07-10T00:33:25.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "278c4d09-be95-4196-b719-dac201433fe6",
      "author": "Mary O'Brien",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKZrt-TsZ1a47iy7I6tK6K49XkTDonhVIbvCRCVVaksSNvifQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Such excellent service! Very helpful for sure!",
      "date": "2025-07-08T20:25:54.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive experience is greatly appreciated! Thank you for your feedback.",
      "replyDate": "2025-07-10T00:33:25.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "cac51d3d-893c-4316-98a6-a6e3be03405f",
      "author": "Sophia",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWAlFQ5ul_qJkJUXcP8aJl_rEjJSOfXPOReco3lPtnBTlGta3iZVA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kim was so kind and helpful! Plenty of boxes and moving supplies were available to meet our needs.",
      "date": "2025-07-08T18:19:43.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear Kim was so kind and helpful! Thanks for choosing Extra Space Storage, Sophia.",
      "replyDate": "2025-07-10T00:33:25.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "3964277b-c62b-4417-8952-ec70d98e4b69",
      "author": "jbarr413",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI0RxJ9PdKA8iCYOvUXVYto5UYE_R_oFWWpde11IJn539pukQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great place to keep your extra stuff. Kim is a great help and so friendly. I’m really enjoy my monthly stop here!",
      "date": "2025-06-30T16:17:45.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear you enjoy your monthly visits! Thanks for the kind words about Kim's friendly help.",
      "replyDate": "2025-07-10T00:33:25.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "a4c2242f-e426-4def-9fcd-f4a494059bde",
      "author": "Trish Riley",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLqSVsF42BWOACZsTzriZjGUzrO__crmCqD1nHUkd5HOdcHng=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kim is super nice and helpful and the Storage units are clean.",
      "date": "2025-06-20T03:00:49.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear Kim provided such helpful service and that you found our storage units clean!",
      "replyDate": "2025-07-10T00:33:25.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e28a6ae0-ce83-4016-8dd7-62aeb058d6d6",
      "author": "Angel Berrios",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKUpTEn-jux6y9iE1IucySEwx2_EJ_pbs9EX1iALhgrzvsWuQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Excellent service",
      "date": "2025-06-12T21:09:50.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear about your excellent experience with our service!",
      "replyDate": "2025-07-10T00:33:25.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "7fbb0dbb-43d7-4bc8-baba-e2247c789512",
      "author": "Deborah Rivera",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKrEmRnZDQU6Ph3fOtt4FFoEwx2ryzi_XAITwmlQTNWrmt3bQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Love how Kim is always there when I call and always helping",
      "date": "2025-06-12T19:55:00.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Deborah. We're glad Kim was able to help! Our team is here to serve you, so feel free to give us a call if you need any future assistance.",
      "replyDate": "2025-07-10T00:33:25.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "c94015c2-926d-4fe3-9b5d-81b58860e84e",
      "author": "Leila Alvarez",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWtqIE7EefZkH2naO0bKSbuf6LqDHSBvY9p308TOWkc2hLv16DOCA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-06-11T17:52:38.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the great rating, Leila! We're happy we could meet your self-storage needs.",
      "replyDate": "2025-07-10T00:34:25.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "d1d33542-4833-4b88-81e9-96cffe718628",
      "author": "Richard Glavin",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIgp7AIGnuZO0MYXazk9bMhSOfVHV3vuuy3Ib0YicvQUM6a0Q=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "I love going to this facility. Staff is very pleasant and happy and are always available if you need something. Extra space storages are the only facilities I like to bid on.",
      "date": "2025-06-10T18:31:27.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear you love our facility! Thank you for the kind words about our staff and choosing Extra Space Storage for your bidding needs.",
      "replyDate": "2025-07-10T00:34:25.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "6da3a3f6-6552-43c1-b670-ce4f06138af3",
      "author": "Nakeisa Holley",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWeE8g-x6d0vw2SJUUSlPufXzf3fjilj8nLJdArO5_wBTuVSFL2=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Kim is a very pleasant person and thank you for your help! I got rid of my storage after having it for like three years and I'm honestly glad. It's a big weight lifted off my plate.. I recommend that you only get a storage unit for a short period of time.. The price goes up every so often. If you didn't know that. I was trying to hold on for a while thinking I would move into a bigger place but it didn't happen for me, so I had to get rid of a lot. It was hard but at the same time it was a relief too! Just be smart about it!",
      "date": "2025-05-26T01:06:31.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind review, Nakeisa. We're glad Kim was pleasant and helpful to work with! Our team is here to serve you, so give us a call at (413) 397-2660 if you need any future assistance.",
      "replyDate": "2023-07-10T00:34:25.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "cc26feb2-de71-4c25-ba7e-439f3d9373bc",
      "author": "Michelle woodman",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKy_rtu5Un5plP4ytKGuzGa0kq3XHDlwrW5Mnc9hd6N6ZETMg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very clean well maintained. Everyone is very pleasant to speak with and very helpful.",
      "date": "2025-05-21T23:58:23.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear about your positive experience. Your comments about our cleanliness, maintenance and helpful staff are greatly appreciated.",
      "replyDate": "2025-07-10T00:34:25.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "75b80e23-89d0-4454-a5c4-86314cf2d951",
      "author": "Elliott",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK4ah1wAFHvWYoB_j4o_l1mQLvigkZUytBV0Y-s4QUHE7LSXCI=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "First time I've stored stuff.  Friendly, reachable, helpful people made it easy.",
      "date": "2025-05-21T01:40:49.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear our team made your first storage experience easy with their friendly and helpful service.",
      "replyDate": "2025-07-10T00:34:25.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "5a087163-840e-4f48-9ad1-5e4561929ad2",
      "author": "Annie",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJg9JXTxt8SxSLNg1YE3WhqDcVG93c3KPBlAgUWUlByRK85tlSr=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Excellent experience - super smooth on checking and checking out.",
      "date": "2025-05-16T20:55:42.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're excited to hear about your excellent experience at Extra Space Storage. Thank you for your wonderful feedback.",
      "replyDate": "2025-07-10T00:34:25.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "31aeadd6-dcf4-421d-8ecf-e7aed513a0fa",
      "author": "Barbara Dolcimascola",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK3bXyh2_dBuLfTQYIgWXvkI5epgluDObMnf38EAQQsy4SE7w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I have been using Extra Space Storage on and off for a number of years. Their facilities are always clean and in great condition if you have an issue they handle it quickly and efficiently. Their hours of operation is a plus having access to your unit 7 days a week.  The staff is excellent, Kim the CSR always has a pleasant demeanor and helpful when securing a storage unit and can answer any questions you may have.",
      "date": "2025-05-05T14:26:08.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your feedback is incredibly valuable. Thank you for sharing your positive experience with Extra Space Storage. We're glad to hear that our facilities, staff, and operational hours have met your expectations.",
      "replyDate": "2025-07-10T00:34:25.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "be4132c2-9b3d-4c8a-997f-7e93d51c1607",
      "author": "Jennifer Wise",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIFFNFJKAv3WTLiy3DdzzDPZ7q6Er3GfTn3gvdLyljDwyFwug=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "When I misjudged how much space I needed, they made it simple to transfer to a bigger unit. Thanks.",
      "date": "2025-05-02T20:02:01.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your review. We are glad we could help you transfer to a bigger unit easily.",
      "replyDate": "2025-07-10T00:34:25.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "2863c4c3-998a-4b10-9efc-faa9fa709112",
      "author": "Dino Gattuso",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK8uwikM1d2IcQXKXSyx_Bu9D-Cb5MqNJrccGeTH_8trXPK7A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The storage was great along with the professional hospitality, thankyou",
      "date": "2025-05-01T16:27:49.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are overjoyed to hear about your great experience at Extra Space Storage. Thank you immensely for the positive feedback!",
      "replyDate": "2025-07-10T00:34:25.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "1da16b3c-5720-4055-8fec-0f392b93d920",
      "author": "Alyssa B",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJBDmuDl-7cYqX5PpXGlOul_SzFC0ZsVYIhKg65p4ef8rPlF-k=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Exceptionally friendly and helpful staff at this location! Definitely the smoothest storage experience I’ve had.",
      "date": "2025-05-01T15:16:32.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive experience with our staff is greatly appreciated! Thank you for your feedback.",
      "replyDate": "2025-07-10T00:34:25.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "8c0f08a4-1c10-4904-8a9a-22e697b64248",
      "author": "justin rivera",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ8U5xVTsqqZTuoPNLbiQ_KCwUMjzUGEhkGH49CYq837FfBXQ0=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Fast. Friendly. Convenient.",
      "date": "2025-05-01T13:54:28.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the positive feedback, Justin Rivera! We are privileged to provide fast, friendly, and convenient service.",
      "replyDate": "2025-07-10T00:34:25.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "65ec0702-193a-4a48-bc1c-df8f749375d7",
      "author": "Adam Rice",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJSDq-QG6B88VFVQdUjZ7wdaUTWkHCBwdXLW2-8Pn7qr_mnKA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kim is very friendly and helpful!",
      "date": "2025-04-24T19:03:09.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're elated to hear that Kim was very friendly and helpful!",
      "replyDate": "2025-07-10T00:34:25.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "47502782-343a-465b-8499-7918ce0f6242",
      "author": "Austin Cooney",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL-QEVkfdBiR0MuwzgdHGSSc8ZOZogE9lfCRMJeRYOpH1_i4g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Awesome work and very friendly!!",
      "date": "2025-04-23T13:54:32.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks! We're so appreciative of your excellent rating, Austin! We are here for you if you need anything.",
      "replyDate": "2025-07-10T00:34:25.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "4f411918-11e6-405e-8959-af752a296511",
      "author": "Matt Peery",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL69c6ThTyhG9FuR32r06grCyUUx_VsQj_1UfO61hH4YNZdOw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The employees here are top notch. So helpful and nice. Thanks life storage. U da best",
      "date": "2025-04-21T22:46:09.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are pleased to hear that you found our employees to be top notch and helpful. Thank you for your kind words!",
      "replyDate": "2025-07-10T00:34:25.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "334f3c39-7601-4e4e-8685-79f2218b820d",
      "author": "Chris Gero",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLBPJAiDDnoDfgBmLkTc2s_ThI1t24r1mjznTw5OOhQBtYP0Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Awesome service secure units",
      "date": "2025-04-21T15:06:42.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive feedback on our secure units is greatly appreciated. Thank you for choosing Extra Space Storage!",
      "replyDate": "2025-07-10T00:34:25.000Z",
      "tags": [
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "aac5d5d4-465f-4c3b-a2ec-6a1a12c55be6",
      "author": "Holly G",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVElBU49jt_RnE4qxiciljXBMIZ9SOJTZBbzgM1GokaO2wVxIE-=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kim was absolutely amazing! She definitely cares about her customers. Thanks so much!",
      "date": "2025-04-11T17:27:54.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We greatly appreciate your positive feedback! Kim is indeed amazing, and we're glad to hear she provided excellent service. Thank you for choosing Extra Space Storage!",
      "replyDate": "2025-07-10T00:34:25.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "78dd00c3-b78d-40ce-9f3c-e11ea4c9753b",
      "author": "Lyric Medina",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKNj_Sr8_yDVJJNqHFNX0gsgZYK0YiXR0zRFfv0xn8es1RhPg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Always works with us very friendly fair prices easy access to my unit would definitely recommended for friends and family 5 star 🌟",
      "date": "2025-04-10T14:40:35.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your feedback is incredibly valuable to us. We are thrilled to hear about your positive experience with our services. Thank you for recommending us to your friends and family!",
      "replyDate": "2025-07-10T00:34:25.000Z",
      "tags": [
        "staff",
        "price",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "34aff2b5-57c1-4d59-9be6-38b57d706370",
      "author": "Brandon Paris-Rosa",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIBbOUWIFbBcOoAQewRVIl_wufPj0CCDdEy9MEo0UtOtPFspA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very amazing storage I had a 10x25 very spacey big anuff to fit my 2008 Jeep Grand Cherokee!",
      "date": "2025-04-08T20:28:03.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your wonderful feedback. We are delighted to hear that you found our storage pretty nice!",
      "replyDate": "2025-07-10T00:34:25.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "798ff3cc-83a1-4b89-b076-5c86fe3cfcf8",
      "author": "Jeffrey Dembski",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ6iYOShFM9AsWNFsXNzQ-ASxqKpRdSQARdOdBaetamrcl8uw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kim was fantastic glad to be onboard!!",
      "date": "2025-04-07T20:20:42.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're excited to hear you had a fantastic experience with Kim!",
      "replyDate": "2025-07-10T00:34:25.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "74597a44-3568-4eb4-a9a8-a025e2648908",
      "author": "Josh Wells",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIunFMtO-EzVSmDkX0-v5_4I6oEJ3bgXvfeZf97KWrql8sb8Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kim is very helpful.",
      "date": "2025-04-04T16:50:26.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Kim's helpfulness is truly appreciated. Thank you for sharing your positive experience.",
      "replyDate": "2025-07-10T00:34:25.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "3dc2c9e8-c0cb-4377-aac1-f12df4a54395",
      "author": "Reed Fisher",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKxaX3xFM2U1jHvvJApzhrJLhWgyOKQrVhuw2rpUNbDzezhXA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Friendly service and fast",
      "date": "2025-04-02T02:21:27.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled to hear about your positive experience at Extra Space Storage. Thank you for sharing your feedback with us!",
      "replyDate": "2025-07-10T00:34:56.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "9e94c515-86eb-49da-aca3-76477b3beacc",
      "author": "Korene Farina",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXquDjBVkvp2F_l1uf-tIKhczKwENOyIjkdBHrKC7gvU_rucqjI=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "This is the first time that I've rented a storage unit.  Kim, the manager at my local Extra Space Storage, helped me and made it very easy to get all set up. I've been there a few times to drop off and pick up items and it's easy and convenient to get in and out of.",
      "date": "2025-03-21T17:18:16.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for sharing your experience with us. We're glad to hear that Kim made your storage rental process easy and convenient.",
      "replyDate": "2025-07-10T00:34:56.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "de77dc5b-0b72-4ba5-a5f3-34439e981888",
      "author": "John Bielski",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ-sztMq88AhRqB7pMh0IkxRDevWi-GxNLN1h7Cld9_ZEf30g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-03-20T20:59:14.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the 5-star rating John! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
      "replyDate": "2025-07-10T00:34:56.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "0c440153-cc6f-4fb7-b04a-ce9155abf6d1",
      "author": "kenneth kaigle",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUkGQoyNw8tc9TErdT3PaHW1SzEeRSZFEAxWXyjH82FHmARRUJz=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very professional and personable. Great business experience.",
      "date": "2025-03-20T15:48:01.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're utterly delighted to hear about your great business experience. Thank you for sharing your feedback.",
      "replyDate": "2025-07-10T00:34:56.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "eb60d2b6-6d4a-4b3e-a77f-0973b46d26da",
      "author": "Lori Madison",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLPTdsdKCQiucdLp6B7qTQFPQ1E5DGe8DOXjfE1yWReWrx4NA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kim in the office was super helpful!",
      "date": "2025-03-14T16:39:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are thrilled to hear that Kim in the office was super helpful! Thank you for sharing your experience.",
      "replyDate": "2025-07-10T00:34:56.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "2ebeb9a9-af9c-479f-ae1e-7264a9e577a7",
      "author": "Jason Desroches",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLc7BcJzbpwasW2SgN-qKwjHwM9KRmO8nS0b-yC7f6FhKuG5g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-03-05T18:37:04.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks! We're so appreciative of your excellent rating, Jason! We are here for you if you need anything.",
      "replyDate": "2025-07-10T00:34:56.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "44c48286-210c-4514-95f7-16f026cb5762",
      "author": "Lauren Harvey",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKv2XaD4FXiiq6Nmxg8TwHGmdp9dxnsuODdqHfF6vQxmwMrYw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kim at Extra Space Storage in PittsfieldMassachusetts provides terrific service. Thank you!",
      "date": "2025-03-05T16:27:09.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for sharing your positive feedback about Kim at Extra Space Storage in Pittsfield, Massachusetts.",
      "replyDate": "2025-07-10T00:34:56.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "f8f0e1c2-635d-4f43-b67e-a181910b3d0b",
      "author": "Elizabeth McParlin",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKMk6pY5NwN9_8gYyTyyb1kHRjRR4UQiFragj8xpDCz-7d1YQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "This location is clean and the customer service is excellent.  Kim is awesome! I will recommend this location to everyone\nThank You",
      "date": "2025-03-05T16:16:20.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We genuinely admire your positive feedback about our clean facility and excellent customer service. Thank you for recommending us to others!",
      "replyDate": "2025-07-10T00:34:56.000Z",
      "tags": [
        "cleanliness"
      ],
      "sentiment": "positive"
    },
    {
      "id": "686acc88-e6fe-473c-8b3f-8365bfcff551",
      "author": "Amy Novitsky",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKhttOFh-i6kHU5WN9CDt5u7MMq-fNy58lfp2adfWZvZ1ho9A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-02-22T22:36:43.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Amy! Don't hesitate to reach out if you need anything!",
      "replyDate": "2025-07-10T00:34:56.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "59f8b634-d30b-4972-aa6e-a6e1b1122f23",
      "author": "Courtney Gagne",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXHTwsnWrN3byojyCgBGaA8M6TAleDsxVAAF_ooUlzWnOFUwiU=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The people are honest and helpful. I have rented here twice and had a good experience.",
      "date": "2025-02-21T21:09:25.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your wonderful feedback. We are glad to hear that you had a good experience renting with us.",
      "replyDate": "2025-07-10T00:34:56.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "789a3eba-6a7d-40ae-9711-e73e9ee6feb7",
      "author": "Chris Mills",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKT1igg8508z32wJw11ujJFtpui9VvtNV2Gbhax3jCD98he4A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Easy rental through the app.  Access was not difficult and property was well kept.  Payment notifications were always timely and clear.  Office staff were very friendly.  Checking out of the unit was easy as well.  Would definitely use again as ease of use and cost per month were very reasonable.",
      "date": "2025-02-13T00:56:43.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your review is greatly appreciated. We are glad to hear about your positive experience with our storage facility. It's wonderful to know that you found our rental process easy, our property well-maintained, and our staff friendly. We strive to provide clear communication and a hassle-free experience for all our customers. Thank you for taking the time to share your feedback, and we're pleased that you found our services both convenient and reasonably priced.",
      "replyDate": "2025-07-10T00:34:56.000Z",
      "tags": [
        "staff",
        "price",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "62daeabf-345d-4fed-9c50-601ed9457a28",
      "author": "Daranne Warner",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW_WDbPdMvi-2VYPQu2oJiHQX6xKyKIQYEAN5MW7TBURwgtpj1n=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very nice and cordial people, and very good deals.",
      "date": "2025-02-10T21:40:50.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're happy to hear you had a positive experience with us. Thank you for sharing your feedback!",
      "replyDate": "2025-07-10T00:34:56.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d775179a-667e-452e-ae1e-1b5aafd1ddb7",
      "author": "Joker Joel",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocItjm2brLy48iN8WfhWdBfg7VS9k-9P_nccCpUbnU-v-vdGRg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kim lachowicz  was very responsible in on time",
      "date": "2025-02-10T20:47:07.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled to hear that Kim Lachowicz was very responsible and on time. Thank you for sharing your experience!",
      "replyDate": "2025-07-10T00:34:56.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b053c341-e60c-4ebb-a147-3d943d97fe7d",
      "author": "MAD Family",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKASeWXpsxakWmaZ26BT4klV5yZn9AdzJir32dmE-evIg4idQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kim lachowicz was Fast and respectful service  and helpful",
      "date": "2025-02-10T20:46:51.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your positive feedback! We are glad to hear that Kim provided fast, respectful, and helpful service.",
      "replyDate": "2025-07-10T00:34:56.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "0e578316-69c8-48dd-a52d-a4d7f0410a81",
      "author": "Sarah",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIx7JJ8rOjr99kSf8cu6MNorCMdrUxg_-Xb1MIk8-ZMikdsEQ=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Amazing staff, secure facility, and easy to follow instructions when renting online. By far the best storage facility in Berkshire Count!",
      "date": "2025-02-10T17:27:13.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're excited to hear about your positive experience at Extra Space Storage in Berkshire Count! Thank you for sharing your feedback.",
      "replyDate": "2025-07-10T00:34:56.000Z",
      "tags": [
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "ae693477-a36c-42d4-a265-27d0ba12422b",
      "author": "Maureen",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKtDouoEW3wV71JY5khfS1kG1q6Xbx5S2WNqDU9r4-1KcJNpg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Staff is ALWATS willing to help out with a cheerful smile/voice! Very happy with their service!",
      "date": "2025-02-07T20:42:00.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are thrilled to hear that our staff is always willing to help with a cheerful attitude. Thank you for letting us know!",
      "replyDate": "2025-07-10T00:34:56.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "1a8f3d4b-ff08-4950-85fc-7d60a344ca58",
      "author": "Laura Champagne",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWPsdcOp3BX5UBu5TXPqH7awCJFrzhOSuVhtdeWKrybMPJgW2-0=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-02-07T14:56:39.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Laura, we are so happy you had a 5-star experience with Extra Space Storage. Thank you for taking the time to leave us such a nice rating. ",
      "replyDate": "2025-07-10T00:34:56.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "c6c2b398-2213-4933-a504-b44599982dad",
      "author": "Ricky Bats",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWBPSkTgGl9gc8UGyEZP-7L0Amyu7-G4sIgvHEDEAMeJsKPS4-UAQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great customer service. Thanks to Kim!",
      "date": "2025-01-09T14:12:57.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are overjoyed to hear about your great customer service experience. Thank you for your feedback!",
      "replyDate": "2025-07-10T00:34:56.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "84dab24a-b912-40c6-8785-a2b04a98d74b",
      "author": "Susan Secunda",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIjO4QDEstYTG7L-vR1mBnki4Q1IefaP9en9ojVnIelwY7KLg=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "They're ways very helpful and pleasant to do business with. Thanks for everything, Kim!",
      "date": "2025-01-08T17:27:32.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive experience with us is greatly appreciated. Thank you for your kind words, Susan!",
      "replyDate": "2025-07-10T00:34:56.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "c62a6b8d-2eb6-4ce7-b45f-3daf19b02d37",
      "author": "Hollie Lombardi",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKXqV1x6mjX3F3lDTOj6vU2hbnONEJAzEHVAVKq4i_YtBLb=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-01-07T20:10:39.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're happy you had a great experience, Hollie! Thank you for being an Extra Space Storage customer. ",
      "replyDate": "2025-07-10T00:35:02.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "e156a2cf-1c60-4684-88ee-c105ea8fad7c",
      "author": "Steven Canfield",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVki1jYwCZ-31AEjy9SqvttRuW9ZTDwinkeNgDIbdAAuWQRpA-3=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Been a great experience!",
      "date": "2025-01-07T18:39:06.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive feedback is greatly appreciated! Thank you for sharing your experience with us.",
      "replyDate": "2025-07-10T00:35:02.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "3d057189-25d5-4c9e-b9ee-bc28e99e6447",
      "author": "Jeff Grella",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWr84VpMHparpxwuNtczGOQF9kywuVkAtoGvM0X-PAT8zVHHvM=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "A little pricey but super easy to access your stuff.  Unit started out clean but the gaskets that seal the door could use some maintenance.",
      "date": "2025-01-07T14:18:45.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks, Jeff! We're happy to hear you had a great experience! ",
      "replyDate": "2025-07-10T00:35:02.000Z",
      "tags": [
        "cleanliness",
        "price",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "9ba48ae7-53be-4389-8b06-3cb3a1265808",
      "author": "Angel Eyes",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXSQ_pyhVta6R4HTCFHfd-D4RxrS6brPRKSYhwkbFUFhKrZ-3E5Xg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great for when I was in need in an urgent situation  thank you",
      "date": "2025-01-06T18:30:34.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're absolutely thrilled to have been able to assist you in your urgent situation. Thank you for choosing Extra Space Storage.",
      "replyDate": "2025-07-10T00:35:02.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "c9719904-728d-4187-b98b-8c3281c67656",
      "author": "Jennifer C. (J3nco)",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVVVyoiIcf6fNYc_PIsi6W0KSoCTFE5kgbFJXO6Tpz06R0fkNyA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Such a fun place!!! The staff is great, super clean, very efficient. They even saved me money!!! Couldn't ask for anything more!!!!!",
      "date": "2025-01-03T15:44:08.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're ecstatic to hear about your positive experience at Extra Space Storage! Thank you for sharing your feedback.",
      "replyDate": "2025-07-10T00:35:02.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "be0c0ec8-a515-45b8-9a06-f6238ca77516",
      "author": "Darian Ramos",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU4_Dvi4GusEPxCJX7Fg9dsdVf0jmsXPBwnjRNf5Wsx-GBzJqv2=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kim was super sweet and very helpful! 10/10 in my book ! Very accommodating explain to us exactly what we have to do as well as extremely pleasant lady!",
      "date": "2025-01-02T15:01:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We greatly appreciate your positive feedback! Thank you for sharing your experience with Kim. It's wonderful to hear she was kind, helpful, and accommodating during your visit. We're thrilled that we could provide you with such a positive experience.",
      "replyDate": "2025-07-10T00:35:02.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "2b88fd43-8949-41a6-9a52-4b3815be4d07",
      "author": "john BRANNIGAN",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLlPj8_D1mxS2qMtrjGIDuWw_mAXyD0J1jsfCWSHdgqQSjc7w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great service",
      "date": "2024-12-19T16:38:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, John! Don't hesitate to reach out if you need anything!",
      "replyDate": "2022-07-10T00:35:02.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "3d8bb28b-80e2-4fed-8b09-a86a3e7ebe98",
      "author": "Keith Wilson",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJiHcteSDFVSk-ElacLbHSRXTk0jvAx4y6_5rrpgO97Pv-bvQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Check in was incredibly easy and Kim was super nice and accommodating. Storage unit is clean and dry. Parking lot is well taken care of.",
      "date": "2024-12-09T18:09:15.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are ecstatic to hear about your positive experience with us, Keith. Thank you for your feedback.",
      "replyDate": "2025-07-10T00:35:02.000Z",
      "tags": [
        "cleanliness",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "0010c7be-c1c9-42e5-a378-ed1b57a1f31b",
      "author": "Brendan Farrell",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIGrUzY4AnGDx8q5qEjtDXXlsin_cNA3UDkpXraz5MjOr6fnNA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Excellent service!!! Easy lease process!!! Had a nice unit in just 10 minutes!!! Thank you ☺",
      "date": "2024-12-06T17:12:35.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive experience is greatly appreciated! Thank you for sharing your feedback.",
      "replyDate": "2025-07-10T00:35:02.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "518cb739-dcc2-405d-b4bc-d215b4a0e103",
      "author": "Kate Harrison",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWkmiWI3UPyFJXadQ1Psbj6X659s0H4fhxRWuM6yJ2nXMLSD9QRcA=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "I was thoroughly impressed with Extra Space Storage.. The facility was clean and well maintained. It’s conveniently located. They have excellent security features including a gate code for quick easy access.",
      "date": "2024-11-25T21:11:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are absolutely thrilled to hear about your positive experience at Extra Space Storage. Thank you for sharing your feedback!",
      "replyDate": "2025-07-10T00:35:02.000Z",
      "tags": [
        "cleanliness",
        "access",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "261c320c-8de6-4365-b287-6fa879ffc456",
      "author": "Jen Dinicola",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJyzf2FVKSZpUtQJLKTl6Pqh0JwIUp3zp9erXWQ1W6CEUADrA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Extra space storage has been amazing as a business owner in the Berkshires. We have been utilizing them for over a year now! Their gate access makes it easy for our employees to enter and exit to grab anything they may need before heading out for the day. They also work with our volume of work so transferring to different units is a breeze. The customer service is always 👌! So glad we found them!!!",
      "date": "2024-11-25T19:31:10.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive experience with Extra Space Storage is greatly appreciated. Thank you for sharing your feedback! We're delighted to hear that our gate access system has been helpful for your employees and that our team has made unit transfers easy for your business needs. It's wonderful to know that our customer service has consistently met your expectations. We're truly glad that you found us and have been utilizing our services for over a year now.",
      "replyDate": "2025-07-10T00:35:02.000Z",
      "tags": [
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "0977a0f3-842f-475a-9e5c-ed62c1d6b5b4",
      "author": "Ian Asklipious",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKwkq7TzqWDgBJKKY7Ez4z-6Wxjn4Cl_M0auwFGgECYSbpEPA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "They just installed new key pads and gate sensors 💪 making it even more of a breeze using your unit.",
      "date": "2024-11-25T19:28:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're elated to hear about your positive experience with the new key pads and gate sensors. Thank you for your wonderful feedback!",
      "replyDate": "2025-07-10T00:35:02.000Z",
      "tags": [
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d469f171-f8fc-46c8-b34e-d015ab425a36",
      "author": "Matt",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIXeApIM55R_r2I8vYlqjHWbET-51Jy4y9LbksAHuTzIugAag=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Always clean and easy access",
      "date": "2024-11-25T19:27:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your review is appreciated. We are glad to hear that you find our storage facility clean and easily accessible. Thank you for sharing your experience with us.",
      "replyDate": "2025-07-10T00:35:02.000Z",
      "tags": [
        "cleanliness",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e3605ab5-e3f0-4ed8-a928-7a8fefaffe4c",
      "author": "Tyler Mandell",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKYQdodz1f97BSaS8H99qyBU1f-Cu4FHFfuaKQao5QeSMC8fA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-11-25T19:25:21.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Tyler. Your rating means so much to us!",
      "replyDate": "2025-07-10T00:35:02.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "7a3b3f3c-f24c-43ba-82b0-21784e1a54c2",
      "author": "Gene Barber",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLUMUpCnnWO1r1IrglEN7h9ExU-jl90gKSLRZsV-6MwwG6cyw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-11-25T16:55:14.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Wow, thank you for the 5-star rating Gene! We are grateful for customers like you. ",
      "replyDate": "2025-07-10T00:35:02.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "02256a64-37d9-46d4-bd09-6c39637704de",
      "author": "Danny Flores",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXOJZFyz1vsfSo83p5qH7P4uTqx5vmyHFwrB2Sct9LsBjN5XVarYQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kim L. was extremely helpful and accommodated us with our needs. She went above and beyond. Thank you. I recommend her for future services.",
      "date": "2024-11-23T19:05:18.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We greatly appreciate your positive feedback, Danny Flores. Kim L. will be thrilled to hear your kind words. Thank you for recommending her for future services.",
      "replyDate": "2025-07-10T00:35:02.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "cec28a42-64d6-4e79-b442-04b6f45dfd8e",
      "author": "Nancy Swanson",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKFDru6gef5QR0k-FiUY-A1YobIlbdxlLcmnIAoGUtxFfZu0g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kim, at Extra Space Storage in Pittsfield is the best!  She was so friendly and helpful in assisting my family and me in finding the right size unit to fit our needs during a difficult time in our lives. We are so grateful.  Thanks, Kim!",
      "date": "2024-11-17T17:32:50.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're delighted to hear about your positive experience with Kim at Extra Space Storage in Pittsfield. Thank you for sharing your experience.",
      "replyDate": "2025-07-10T00:35:02.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "33e889ed-59dd-4583-92b9-bfec520788be",
      "author": "Dave Peck",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWzKHSmwzlBkYzy_8YF1yxMXE1s2rX4Ve2Or8sAC5hTgMe-5sc=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-11-16T20:08:08.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Wow, thanks for the excellent rating Dave! We're so glad we were able to meet your storage needs. ",
      "replyDate": "2025-07-10T00:35:02.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "0d363796-bf3c-4200-b78b-1fe099318e0e",
      "author": "Stan Rosen",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKo3zB23xI_PyTtPnC4tx7-H2uVNa6weJfmckpF8QoVsdVuAw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kim was very friendly and took care of me literally in less than 5 minutes.  We have booked a room from her three or four years in a row and know things will be fine.",
      "date": "2024-11-15T20:50:21.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Stan, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don’t hesitate to call us at 888-storage if you need anything. <br><br>",
      "replyDate": "2024-07-10T00:35:02.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "902d34db-244c-4973-acd1-7c51d770af40",
      "author": "Penny Wing",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIQzhj0N-5lQpeC3D_jMS6tIpesj9_AO4xxRpNnR78ktUTMEQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very convenient, great people to work with very friendly. Thanks Kim for all your help 😊",
      "date": "2024-11-14T16:31:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your review, Penny! We're glad to hear you found our service convenient and our team friendly. We appreciate your feedback.",
      "replyDate": "2025-07-10T00:35:02.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "ad23a365-1612-4a3a-ba60-521f710f309f",
      "author": "Jasmine Alixandra North",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXqdYT82r5YFQLOvdACoagqszzVb1qm7iiKooYnDtxvCb-tzB-2=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2024-10-25T15:22:56.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks! We're so appreciative of your excellent rating, J! We are here for you if you need anything.",
      "replyDate": "2025-07-10T00:35:11.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b6510db5-f78d-4ee7-b254-d81baa537ffc",
      "author": "Jim Bronson",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocItXx-1CnnZoD0_WWqZKhcb5t8DPejlxfe5HbKngSrZX2NMjg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kim, the store manager, was very helpful with all of my questions and finding the perfect size unit. She also keeps the facility spotless which is not the case in other facilities I have seen. Very happy with my experience, thank you Kim!",
      "date": "2024-10-21T18:49:49.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your review is appreciated. We greatly appreciate your positive feedback about Kim's helpfulness and the cleanliness of our facility. Thank you for sharing your experience!",
      "replyDate": "2025-07-10T00:35:11.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "36caadf5-c505-439e-9f26-85b653b0a4c8",
      "author": "heather massey",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJMUHbVOx9OQk3v_Tr3bj-RuomBHrtLCbWC1gSYccVgfTVrhg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kim is awesome! She is very attentive, sweet, and knowledgeable!  If you get her when you need service, you are in wonderful hands!!",
      "date": "2024-10-15T15:59:57.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are pleased to hear that Kim provided you with excellent service! Thank you for sharing your experience.",
      "replyDate": "2025-07-10T00:35:11.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "c03e9741-ab3e-4e20-9ca7-d65d95c0310e",
      "author": "Karen Baillargeon",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI17b7OOyUJaIlJVIYjoq9xsRSFw9RoA-Gpq5b1Jw25Va4KVQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Nice, clean storage.\nThank you Kim! 🙂",
      "date": "2024-10-08T21:52:04.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the positive feedback, Karen! We're delighted to hear that you found our storage nice and clean.",
      "replyDate": "2025-07-10T00:35:11.000Z",
      "tags": [
        "cleanliness"
      ],
      "sentiment": "positive"
    },
    {
      "id": "6c7e3de9-6bdd-4824-bc75-40888c41fa11",
      "author": "Kamaree Saldo",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUo35FS2YSqOPrUFO8ZWVfC0jt9ZyaQsdN48oAqL1ji_so7XJs=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-10-08T21:47:35.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Kamaree, thanks for leaving a rating! We're happy to hear you had a great experience!",
      "replyDate": "2025-07-10T00:35:11.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "4f831090-6ba4-4081-a767-514b26241c28",
      "author": "Robin Beach",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX3cWd-PsEgGMTAwkSwmRFDYeCtAtdBbO2ITspVYfbnJWQQkChd=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2024-10-01T19:41:47.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is so happy you had a great experience, Robin! If you need any assistance the future feel free to stop by or call us.",
      "replyDate": "2025-07-10T00:35:11.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "64678076-7e41-4ae5-aa1c-97b3a6363ed6",
      "author": "Page Houser",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKHfY0MKuJQsB93wDxYkqan-mAcTmyuTaUV0XnfBst4Pj6_Qw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Both Kim and Jeremiah have been wonderful in assisting with our storage needs! They make everything so simple and easy! We recommend to all in need of storage",
      "date": "2024-09-30T21:30:53.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're overjoyed to hear that Kim and Jeremiah have been wonderful in assisting with your storage needs! Thank you for recommending us to others.",
      "replyDate": "2025-07-10T00:35:11.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "090b8174-90eb-458e-b838-2b00a06d236f",
      "author": "Gabriel Rodriguez",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJhjf2By0QyX6TdJB9vFbhh1kAAfO5IoWcdnhVWM3n9eJjohQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "My name is Wanda. Kim from extra space storage always goes above and beyond she’s amazing she has always helped me even in the toughest time.",
      "date": "2024-09-29T22:58:20.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Gabriel! Don't hesitate to reach out if you need anything!",
      "replyDate": "2025-07-10T00:35:11.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "43220b14-18a0-4670-b498-e51215366d6e",
      "author": "Susan Ross",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWmtFBV3izZ-nm37FKc4EaTLh-kKzhgBvF_0WmDhFj70fJ1_Lo=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Units are easy to rent online, with access granted very quickly. The units are fairly priced and clean. The facility manager is extremely kind and has gone out of her way to make renting the units as easy a possible. I would highly recommend this facility to anyone needing a storage unit in this area.",
      "date": "2024-09-24T21:40:13.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the positive feedback, Susan! We deeply cherish your recommendation and are glad to hear about your positive experience with our facility.",
      "replyDate": "2025-07-10T00:35:11.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "price",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "a61e0cc6-ceb5-40a6-b958-f4d048294da2",
      "author": "Rob Dumais",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWl5TKvmotqDuCIJXHx8AByj7Dd6UfgiezI8yERZ6J194Hz0Fo=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The facility is well-maintained and customer service is excellent!",
      "date": "2024-09-17T20:20:51.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are thrilled to hear that you found our facility well-maintained and our customer service excellent! Thank you for the positive feedback.",
      "replyDate": "2025-07-10T00:35:11.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "6658dbb1-2112-4031-9183-f5bf886f689d",
      "author": "JV Hampton-VanSant",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUCO_dg1aq76XebVIC99x6CId19H7LPlmwtLyA8VfMj7ycQ_iAzGA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kim specifically was always really truly lovely. Give that woman a RAISE! She is an icon. :) Thank you!",
      "date": "2024-09-16T22:54:29.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your kind words about Kim! We are utterly delighted to hear about your positive experience.",
      "replyDate": "2025-07-10T00:35:11.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "1648d07c-855b-48d1-b097-4738dd5157bf",
      "author": "Stephen Flood",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIFDztL2RlLB3g4m7khCC80DsKZ6PQNrPST70MwXvpXANNNNw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-09-16T16:51:17.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're grateful for your 5-star rating, Stephen. Thank you for choosing Extra Space Storage.",
      "replyDate": "2025-07-10T00:35:11.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "dbb882e2-da2c-4519-9ba6-7c9142572577",
      "author": "Robin Johnson",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKMxIAj1WEJFrEMFKcg8RvdxGbhUuUWTREujHZ6umnxU3RBAA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great,professional,considerate.Extra storage space made it happen when I most need knowledgeable people.",
      "date": "2024-09-12T21:39:38.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for taking the time to share your positive experience with Extra Space Storage. We're glad we could help when you needed it most.",
      "replyDate": "2024-07-10T00:35:11.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "93a32ee8-f032-4a74-abcc-4d2185b4aa27",
      "author": "Anne Williams",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWpCU9wIWbxAdX1gGEg4-vqbq5iTMhlBxAe-Pq4LULJ1zL4H9M=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Clean and well-maintained facility, and helpful and kind customer service.  Recommended!",
      "date": "2024-09-12T16:05:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive feedback is greatly appreciated! We are thrilled to hear that you found our facility clean and well-maintained, with helpful and kind customer service. Thank you for recommending us!",
      "replyDate": "2025-07-10T00:35:11.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "96caa9c3-6164-4529-9807-2e942c172b80",
      "author": "M Hern",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKCnEXis_26ogx72AWReF1w65dMJ7AB2jo2UOmquPsqRqtALg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very positive experience. Rental was easy. The space was clean. The office personnel, friendly and helpful.",
      "date": "2024-09-09T22:10:09.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, M! It's wonderful to hear you had a positive experience with us and that our team was friendly, helpful, and great at keeping our property clean! Give us a call at (413) 397-2660 if anything comes up!",
      "replyDate": "2024-07-10T00:35:11.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "68679836-9506-4d45-b309-3bce7043228a",
      "author": "David Litano",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocItvB6SXmBHZA0kODSOPdlS4nQht-_F1YfNSCEeARYTxzX5lQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-09-08T17:11:33.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, David! We are so glad we could provide you with a 5-star experience.",
      "replyDate": "2025-07-10T00:35:11.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "49423775-3d64-4dbc-a44d-16c54f509e76",
      "author": "Shana Collins",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIzGgARr6LS7qFQE3KctJCRgG0XhojRqdgrRBPWeaHaMTqqaA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-09-02T22:04:45.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks, Shana! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
      "replyDate": "2025-07-10T00:35:11.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "0b6eb2d4-1bb6-49b4-b636-4592f04f9e06",
      "author": "Beverly Bolden",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVMaVaoD7ZkJpWgVklH2JTeAz6Oa0pl-MTLCjXf3XjF37MvzbECag=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kim at extra space is always so pleasant when speaking to me on the phone about an account. Goes beyond to try to help.",
      "date": "2024-09-02T16:14:11.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Beverly, thanks so much for your review! We are thrilled to hear your experience with Kim was positive and are always here to help with your storage needs! Give us a call at (413) 397-2660 or stop by the office if you need anything!<br>",
      "replyDate": "2024-07-10T00:35:11.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "ab8bfe81-157c-468a-857d-55dc7eaa93c7",
      "author": "Odd job Connection",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJp2gBgLDegtg7mvvhpP3JXYXP_fuK8eJCxRrhNBEVVJVyAyA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great service!!!",
      "date": "2024-08-21T15:38:20.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Great service!!! Thank you for your feedback.",
      "replyDate": "2025-07-10T00:35:11.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "9f079be3-0092-4de2-b040-bf195ea7eab6",
      "author": "Julie Craw",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU9KqGqol5Jms9ymess73oyVYd18vMOM13IHU_Jg5_sV-wT7Nk=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Wonderfully accommodating, clean, big units, great staff!",
      "date": "2024-08-20T18:38:24.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are absolutely thrilled to hear about your positive experience at Extra Space Storage! Thank you for sharing your feedback.",
      "replyDate": "2025-07-10T00:35:53.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "c1617e20-71ba-478e-ba67-670aeb1ca7a7",
      "author": "Patricia Singleton",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXWsViq3Ieu1l_iMj7wJwoCi2xIsVuvRLoHHIa4tr_LunBRJOzk=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Love it its a good place for holding stuff u don't have room for it yet it good it's holds it till u find a place",
      "date": "2024-08-16T13:04:03.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're elated to hear that you love our storage facility and find it helpful for holding your belongings. Thank you for taking the time to share your positive experience with us.",
      "replyDate": "2025-07-10T00:35:53.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "4c611476-c685-4abc-baf6-7d7d7b794cc3",
      "author": "Laura Gratz",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUaCFuKVM120Zo-KQEF3rvfrWoiEW4aOMVSLVK2EBrkKlT7-Ng=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "This place is clean and extremely well organized and staffed. I highly recommend Extra Space!!",
      "date": "2024-08-15T17:35:31.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're grateful for your positive feedback, Laura! Thank you for recommending Extra Space Storage.",
      "replyDate": "2025-07-10T00:35:53.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "586a08c8-f3ae-4f15-84df-045b9eacdf37",
      "author": "Teresa Mcclary",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWhGMNynuMEtEklGsPD0MwhCcOu6QpWCYemWGL1HYiDvi_Izq0E=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kim and Jeremiah are amazing and have been very helpful, I was behind on my pyt and they make it easy  to make pyts towards my balance to get caught up!",
      "date": "2024-08-13T17:09:00.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are utterly delighted to hear that Kim and Jeremiah have been amazing and helpful to you. Thank you for sharing your positive experience with us!",
      "replyDate": "2025-07-10T00:35:53.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "59aa687c-4e41-4d23-9b35-8fb736b2cb6e",
      "author": "Patrick Bzdula",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLGsZWJ3hSHveXkaXIiZAdAImJWdCdmHCuS1QirQ26SVEi-kg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kim is awesome excellent at what she does great place to do business",
      "date": "2024-08-12T14:13:25.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the positive feedback, Patrick! We're glad to hear that Kim provided excellent service.",
      "replyDate": "2025-07-10T00:35:53.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "303fc19e-d2f9-4dad-a6dd-bfc77923d106",
      "author": "Raffaele Jr Frieri",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ8whxxdw7i_1wK5IL_1WkfEaGrd4OlmhQR7RbdaKwE_Wurcw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Extra Space Storage has been great, the storage allowed us go through old items from the childhood house,  and prioritize what to keep what to get rid of in a timely ,achievable fashion. 👍",
      "date": "2024-08-10T15:23:20.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks Raffaele! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Thank you for being a loyal customer!  Let us know if you have questions at 888-storage.",
      "replyDate": "2023-07-10T00:35:53.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "a310db4c-a843-4f14-bc5f-a405b17c70b5",
      "author": "Krazy Kori",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK0x724y---698uviqp8bRB29bq4zBYTl4MwBWHziSWv0k62w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Wonderful experience! Love Kim she’s great and helpful always good to see a smiling face. The storage has extended hours and surveillance to all that come and go.",
      "date": "2024-08-09T14:31:39.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the positive feedback, Krazy Kori! We're glad to hear you had a wonderful experience with Kim and our extended hours and surveillance.",
      "replyDate": "2025-07-10T00:35:53.000Z",
      "tags": [
        "staff",
        "access",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e8e3b0cf-f92c-4f37-8da8-714f82a9cc32",
      "author": "Adam Petell",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocInMF01ddZyaxgnYEmPPeml_CbZgiYTUzvAmL17jsEoesOu9Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-08-02T15:05:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Adam, thank you for your positive rating!  Please stop by our office or call us if you have any questions.",
      "replyDate": "2025-07-10T00:35:53.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b0af5d42-76f2-4fec-93d0-6a3ce23f49fd",
      "author": "Jacob Murphy",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIs8XvozR4HVp1rXeN7ZyBx-_kRJriq6-L_x5n5DY1ptt4uYg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kim and Staff at Extra Space Storage went above and beyond for us. Great experience, would love to do it again! Thanks",
      "date": "2024-08-01T15:13:51.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive feedback is greatly appreciated! We are thrilled to hear about your great experience with Kim and the staff at Extra Space Storage. Thank you for sharing your experience with us.",
      "replyDate": "2025-07-10T00:35:53.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "abe085b1-e9da-4f1a-ae55-331e565a8c9e",
      "author": "Benjamin Ramos",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKDeQUP6Jra9rDvAcuPmaPzdVfhSl0TOIQ2xM2kYSePb--JtQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kim was awesome very attentive and kind!",
      "date": "2024-07-24T15:02:56.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your wonderful feedback, Benjamin! We are pleased to hear that Kim was attentive and kind during your visit.",
      "replyDate": "2025-07-10T00:35:53.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "7c28c70e-e808-4a02-a4a8-0a610b74fd50",
      "author": "Brian Yuknis",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLYDX9o6D2Oof-waDlnNv0G60q6mQcYwwtF2HV7hfw0Z6-JYg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kind affordable and convenient the Clerk behind the counter was amazing. She helped me with everything that I needed with a smile in a couple of funny jokes, along the way highly recommended",
      "date": "2024-07-22T23:43:49.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Brian! We are overjoyed to hear about your positive experience at Extra Space Storage. Your recommendation means a lot to us, and we appreciate you taking the time to share your feedback.",
      "replyDate": "2025-07-10T00:35:53.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "1e85a55c-5634-46da-ba2b-71e52a9bd6ee",
      "author": "Jeanne Marie Johnson",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW6tRvMc4DDX9iry7LrpGtZmnEh8AQ2GOZCqJFQiTeR696L0yPZ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kim Lachowicz has earned her keep by being appropriately tolerant of any and all quirks. Professional with a dry, witty pragmatism, she never misses her beats.",
      "date": "2024-07-22T22:27:09.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're excited to hear that Kim provided professional and witty service. Thank you for sharing your experience, Jeanne Marie!",
      "replyDate": "2025-07-10T00:35:53.000Z",
      "tags": [
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "7a444e21-81a0-4cd3-84f3-939dedda4019",
      "author": "Donna Gopfert",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLz0DZLLdQqVXStqj6RYTyBqDEn4FMBe3shO3QoR9ybROleMsSn=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I love the service here !  Always so pleasant!",
      "date": "2024-07-18T18:05:30.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We sincerely value your kind words and are thrilled to hear that you love the service at Extra Space Storage! Thank you for choosing us for your storage needs.",
      "replyDate": "2025-07-10T00:35:53.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "11cb714e-f04c-48ae-8ec1-7dd110e72456",
      "author": "Jo",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLMwpj2mSDAoxRdbTpwEfyogPX5euthrdiKYCD24XeSqrp1HQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Rental was simple and very easy access to the unit",
      "date": "2024-07-18T14:30:42.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are utterly delighted to hear that your rental experience was simple and that you found easy access to your unit. Thank you for choosing Extra Space Storage.",
      "replyDate": "2025-07-10T00:35:53.000Z",
      "tags": [
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e576ab5c-cef7-4786-9ea0-05ce2288d73b",
      "author": "Marissa Meyers",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLYQ7OxlBWPktNj8KUIXhdTjMgvRtpb5JDKNhLgoOxSkZkxQQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The storage space was perfect for our needs and everything stayed in great condition.  Very pleasant people and great customer service.  Definitely recommend if you need storage.",
      "date": "2024-07-15T19:59:38.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Marissa, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (413) 397-2660 or stop by the office if you need anything!<br>",
      "replyDate": "2023-07-10T00:35:53.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "2d5257be-c43b-4a72-88e1-f7748c3cf49a",
      "author": "Andrea Schaller",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLV4yHgAECDkPwaFW3EdcNxZcMIlWNDS5u9mP3iOT-CcYAsxw=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "The team that works here is great and super friendly. Prices are too high.",
      "date": "2024-07-11T15:49:01.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We regret to learn that you found our prices to be too high. Thank you for your feedback, we will take it into consideration.",
      "replyDate": "2025-07-10T00:35:53.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d20e3d17-cfc1-4b81-8811-b4b35edc5c5f",
      "author": "NPedi",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL4T7dziaCdUWWP_x5Xyn2z-ehKaFh2POm0VWR9uwyYm2UH5g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-07-11T14:37:35.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Npedi! Don't hesitate to reach out if you need anything! ",
      "replyDate": "2025-07-10T00:35:53.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "03c78a83-9d7f-4bcd-92ee-3fcb8bb0055e",
      "author": "Becca Cadoff",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVaSdIAsYCzG152DtU7tTYYgrTvuPOgyYP0WEQcxqcxQecTD6NV=s64-c-rp-mo-ba12-br100",
      "rating": 4,
      "text": "i didn't end up using extra space storage (i found somewhere closer to me and cheaper... the price was higher than other quotes in the area), but kim was super nice. i'd definitely recommend reaching out to see if they fit your needs!",
      "date": "2024-07-10T17:14:26.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're disappointed to hear that our pricing didn't meet your needs, but we're glad to hear that Kim provided great customer service. Thank you for considering Extra Space Storage.",
      "replyDate": "2025-07-10T00:35:53.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "fef1a08b-a872-4908-96ea-05650a4aed7b",
      "author": "THOMAS LECLAIR",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIJ3x7wSpq0ixRxr3wtmmxRGdPAR_rq-zPgClNt2HnMpY_5dg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Went into the store and got quick and courteous service with a smile\nMuch appreciated",
      "date": "2024-07-05T18:52:38.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your feedback is incredibly valuable. We're thrilled to hear about your positive experience at our store. Thank you for choosing Extra Space Storage!",
      "replyDate": "2024-07-10T00:35:53.000Z",
      "tags": [
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e58fe3ba-ea18-41db-a215-9596ac0c11f6",
      "author": "Glen Arseneau",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKVsrxdYZCLkGa5i9DBLpmpZLDG04gLjP_flZW7Jgo5BorwGA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-07-02T19:42:58.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team appreciates your rating, Glen. We're glad we were able to assist you with your self-storage needs. ",
      "replyDate": "2024-07-10T00:36:21.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "365246e0-efd5-4498-85a9-55e54ed8a3e6",
      "author": "Ed O'Connor",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXEGCuc7PyfVS6JJFAmcLyTBDvNgdFK7niw48RLnQWrX6iOmUgB=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Local focus have great customer service. Nice to work with. Nice, clean facility.",
      "date": "2024-06-24T14:02:45.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're glad to hear you had a positive experience with our local focus and customer service. Thank you for taking the time to share your feedback!",
      "replyDate": "2024-07-10T00:36:21.000Z",
      "tags": [
        "cleanliness"
      ],
      "sentiment": "positive"
    },
    {
      "id": "b1875beb-b6b6-4eaf-955e-ea56e2993d5c",
      "author": "Kitty Kat",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI2UPOFDw6J6rJ1XGV3eeADxtZuy5lnvyR7Mnrj6kd2-fvO=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "This was a pleasant experience...my storage place was tidy and secure...the owner was even nice enough to throw a lock in for me for free...id recommend this storage facility to anyone of my friends ....im very happy with my choice.....",
      "date": "2024-06-23T17:41:19.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your wonderful feedback! We are glad to hear that you had a pleasant experience with us and that you are happy with your choice. We strive to provide a tidy and secure storage facility for all of our customers. Thank you for recommending us to your friends.",
      "replyDate": "2024-07-10T00:36:21.000Z",
      "tags": [
        "cleanliness",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "8970c330-9d15-4e8c-87cc-71309b28f1ae",
      "author": "Matthew King",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJIATUnAtkXPWETe3NrpEr1aO0wGJXbAYnYX1mywohjCp_rhw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very clean and well kept facility.  Easy and secure access.  Facility manager Kim was always very helpful, and both the account opening and closing processes were quick and straightforward.  Would definitely use the same facility again if I have the need.",
      "date": "2024-06-17T18:33:01.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are happy to hear about your positive experience at our facility. We appreciate your feedback and are glad to know that you are happy with our services. Thank you for choosing Extra Space Storage!",
      "replyDate": "2024-07-10T00:36:21.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "access",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "80e99942-38ea-41a7-81bc-b381fd627dd0",
      "author": "Diane Dixon",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXnz0KBCbt4JSZisJpDYZkYHRXFWyhU3MpmM20CEXqg5DvuwgNv=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-06-13T10:50:58.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Diane, thank you for your 5-star rating! We're so glad you had a good experience with Extra Space Storage. ",
      "replyDate": "2024-07-10T00:36:21.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "fb89c5e8-2328-458f-ac4b-2bc3a2bcb738",
      "author": "River Layne",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWwjWWOuqJPXAMyGDg0lXJGBlug_042TBbSZKYQjSR2T1u5NzKbyQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kim (lachowiz) was extremely helpful and nice when I was at the site conducting business.",
      "date": "2024-06-12T17:23:19.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're elated to hear that Kim was extremely helpful and nice during your visit. Thank you for sharing your positive experience with us.",
      "replyDate": "2024-07-10T00:36:21.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "de54f9a8-35cd-46d0-9f0a-ee4b84e4e436",
      "author": "Keoni Johnson",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXTE1i-4yGI4Hmb3qTkqoXZgMbXeX4UVBsnaI2PN2aEpVtVsyaB=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Generous storage space and kind employees. Always polite and extremely helpful!\n\nSpecial thanks to Kim for her flexibility and kindness!",
      "date": "2024-06-11T21:57:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, Keoni! We pride ourselves on having a friendly, helpful staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything. <br>",
      "replyDate": "2024-07-10T00:36:21.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "12d3e13b-2108-4aee-902b-7b7924da3320",
      "author": "Joshua Perrea",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKpZp9aU4OWTWgcBPvqBoGYTWWv6CsKFgNf7BYjcNq-VMcgSA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great service......they noticed I put my lock on the wrong locker, called me to correct it.  Very friendly and helpful",
      "date": "2024-06-10T17:07:42.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for sharing your positive experience, Joshua. We're glad we could help you with your locker issue.",
      "replyDate": "2024-07-10T00:36:21.000Z",
      "tags": [
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "a6965eac-57cb-4602-986e-8aef0429396e",
      "author": "Page Houser",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKmT-ijv8PCmRQdih_4N7gOJOXYe9YkRNkjG7jlc2W7H9v76g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Jeremiah and Kim are fabulous  and so easy to work with!",
      "date": "2024-06-04T21:13:56.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are honored to hear that Jeremiah and Kim were fabulous and easy to work with! Thank you for choosing Extra Space Storage.",
      "replyDate": "2024-07-10T00:36:21.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "15274abe-6386-44d2-9fa7-521919ffd4ce",
      "author": "Miles Ridgeway",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVsAQB6nJ_RY4s7HtSat8tTHmxFLAikWfdtjmiFK8iTrNXTXuY=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Always got reminders txt. Great service.",
      "date": "2024-06-01T23:07:09.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are pleased to hear that you always receive reminders and appreciate our service. Thank you for your feedback.",
      "replyDate": "2024-07-10T00:36:21.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "7dc0f8ba-e65c-4c66-b942-6d9206077495",
      "author": "Noreen O'Connor",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLhFDqcCyxYfu1jVAVxwDhAxen1vVo8I-wyVai-7jG5WXBq8A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Hello to the caring folks at Extra Space Storage,\n\nI am delighted to write about my exceptionally positive experience with your company here in Pittsfield, MA\n\nKim has been a perfect example of blending professional and friendly help since my first inquiry regarding the location and features of the complex while I was making my plans to move from Martha’s Vineyard to this area\n\nAnd this past weekend I was able to get the help from Jeremiah to golf cart my new storage boxes from the office to my unit - which was incredibly helpful\n\nI look forward to being able to carefully sort through my things in a safe and clean environment provided by Kim and Jeremiah\n\nBest Regards to the staff of Extra Space Storage,\nNBO’Connor\n\nNor",
      "date": "2024-05-14T17:02:27.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're pleased to hear that you've had a positive experience with Kim at Extra Space Storage in Pittsfield, Noreen. Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. We appreciate you taking the time to share your feedback with us! If you ever need assistance in the future, please don't hesitate to reach out to us at (413) 397-2660. We're always here to help.",
      "replyDate": "2024-07-10T00:36:21.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "c7651c89-d328-4184-8897-bc07f7ff3d92",
      "author": "Candice Taylor",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVnr9jkuR3jMM_dKEnXZpkAPzev63XGwNtCpg5fwmmpkSpN_0Km=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Convenient location, easy to access, good storage space value for the money.",
      "date": "2024-05-12T12:08:10.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are grateful for your positive feedback, Candice. It's great to hear you are enjoying our convenient location in Pittsfield! Thank you for choosing Extra Space Storage.",
      "replyDate": "2024-07-10T00:36:21.000Z",
      "tags": [
        "price",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "dada2d92-6ab6-4901-ba9e-0b5c1f539cf9",
      "author": "Jack Elliott",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLFWc-M_e3gac5u90jfOLRFZmA5_ArIDev6ZZHa7XbLo5N7fw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Was in the market for a unit and I was unsure of the size I needed. They happily took the time to show me different units to make sure I was happy with my purchase. Highly satisfied and would recommend.",
      "date": "2024-05-10T01:12:48.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We appreciate the review, Jack. Thank you for choosing Extra Space Storage for all of your storage needs. Please let us know if you have any questions. ",
      "replyDate": "2024-07-10T00:36:21.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "94552e17-36ff-4e2b-b339-0a1f5af106e9",
      "author": "Bernard P.",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVSiPCI2fR1nilDvRxa_8geuv8HSGo8AUHrlOqFOywVru62i8yt=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Some of the nicest people I have ever dealt with at any store. My girlfriend and her father said the same thing. They chose that storage place because of how nice Kim was on the phone when they called for rates. I would definitely recommend this business and go back again.",
      "date": "2024-05-03T20:45:26.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're honored to hear about your positive experience, Bernard. Thank you for recommending us and we look forward to serving you again in the future. Please stop by the office or contact us at 888-storage if you have any questions! <br>",
      "replyDate": "2024-07-10T00:36:21.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "3bfed578-ab92-4b58-8d9e-a177bc8b73bc",
      "author": "Dustin Dupuis",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJLKQ9_mKdDqcyhVDXWcePITxEnAslH-hGwS4kfVmd2i4jr_A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I used Extra Space Storage for a little over a year. The staff are very pleasant to work with. They have no problem assisting you in anyway they can. The facility is gate locked and you can access it throughout the day and night until 10pm, which is a huge plus. The units and facility are kept up and they utilize security cameras, which is extra peace of mind. If you need a storage unit, don’t hesitate to use Extra Space Storage! 😉",
      "date": "2024-05-02T18:54:51.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Dustin, thank you for your review. We're glad our team is very pleasant to work with. If you need anything, do not hesitate to reach out to 888-storage. ",
      "replyDate": "2024-07-10T00:36:21.000Z",
      "tags": [
        "staff",
        "access",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "4d11ec77-1ccf-493d-9ccd-ca5ed29d7231",
      "author": "Eric Daniels",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLxv9WY9Dm-D6p3XumpPrj_g2stnrlObcsaDDl8uIYeR32M7A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kim was the best help in the world. She accommodated me in every way possible and was very clear and open with communication overall it is a fantastic place to store your stuff.",
      "date": "2024-05-02T18:49:36.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Eric, thank you for your review. We're glad Kim was the best help in the world, accommodated you in every way possible, and was very clear and open with communication. Please tell us if we can do anything else to help you with your storage needs. We can be reached at 888-STORAGE.  ",
      "replyDate": "2024-07-10T00:36:21.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "6540ecce-cd81-4bd8-a803-4e7e7c463cb3",
      "author": "Sarah Jordan",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK5JxiOhHjYVCXv3-SPiEGdiIKMgqnnga7aVLFlgahYBA-AOA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-05-01T22:47:48.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Sarah! We are so glad we could provide you with a 5-star experience.",
      "replyDate": "2024-07-10T00:36:21.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "5d3a5848-6083-4302-8458-654be059b01d",
      "author": "Janella St. John",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKlvVeImGMw9FN0MboOIkH-HHvkgcnFdcpULmnR0i0v4lX9SQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-05-01T13:56:12.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Janella. Your rating means so much to us!",
      "replyDate": "2024-07-10T00:36:21.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "8d7120d3-f783-438e-99c6-b9b7d6ea03e8",
      "author": "Dawn Lopez",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLgiWDgeW63-xTK5uVvVQo9E0fSIhh-7pszNWbVMNDv5DAELQ=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "I've had nothing but good interactions with the staff at extra storage. Very helpful and courteous",
      "date": "2024-04-29T15:57:52.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, Dawn! We pride ourselves on having a friendly, helpful staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything. <br>",
      "replyDate": "2024-07-10T00:36:21.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "eba6126c-477b-4d17-9c97-fcf4c9127320",
      "author": "Jana Neil",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL-KKsHcLkZK-XjjWkB8QcnkQIqcyT_IcgSQ9Lj7_41J1LphA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-04-25T20:17:04.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Jana! Don't hesitate to reach out if you need anything!",
      "replyDate": "2024-07-10T00:36:38.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b3b6ff7f-66c3-4ff0-ad78-06c493c25fc9",
      "author": "John Mckenney",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWPh2mREKAHVIqScQeASm_cD7N6g_dBNTM6937KH5z1UkbZLkSVhA=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Great place & well run!   Friendly & helpful staff. Very clean storage units.\nHighly recommend this place!",
      "date": "2024-04-25T14:47:30.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the awesome review, John! We know our customers value clean facilities and helpful staff so we do our best to provide that! Don't hesitate to stop by the office or contact us at (413) 397-2660 if you need anything.",
      "replyDate": "2024-07-10T00:36:38.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "c7cdb440-0a5d-4a59-82f8-d6399b219971",
      "author": "Jenipher Dinicola",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUqNbJRdnWnMrlLNURCoIsdkwtINa1__e1cBSoNKJJeFdtGe_wt=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Their storage units are so easy to access and close by. They make the process super easy and getting a storage unit was not difficult. Their hours of access are seven days a week which definitely helps us for what we need it for. The hours they are open for gate access are also better than any of the gate access hours for storage around the local area. If you're looking for a storage unit that you have to access quite often definitely go to extra space storage. Best one i've used so far.",
      "date": "2024-04-24T20:41:32.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Jenipher. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us. Our team will continue to work hard to meet your storage needs, so stop by the office or call us at 888-storage to let us know if you need anything.",
      "replyDate": "2024-07-10T00:36:38.000Z",
      "tags": [
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "12172d83-4bac-458b-9af0-61eca78ad503",
      "author": "Susan Malloy",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLbEldP7gc_vN2W5tievdPDJ7eQuvbDnMjGW8Y3SulnXC4Kfg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-04-24T15:43:28.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Susan! Don’t hesitate to call us at 888-storage if you need anything. <br>",
      "replyDate": "2024-07-10T00:36:38.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "8975fa30-3c96-417e-a736-17c250ed8e6c",
      "author": "Kay C",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXD0tVZNqaI3yrZMI1JKHi9n4LPfd22NkuXuX-9TV2QfW1ODEDB=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very nice place able to get in even with large quantities of snow everything stayed very dry and cool even when a couple days late was understandable bc of my pay schedule very good hours!",
      "date": "2024-04-08T20:46:27.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your 5-star review, Kay. We are happy you had a great experience. Please let us know if you need any assistance or have any questions. We can be reached at 888-STORAGE.  <br>",
      "replyDate": "2024-07-10T00:36:38.000Z",
      "tags": [
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "7c43e57d-05a4-499e-a8b5-fcd89d3599fc",
      "author": "Allie Cottrill",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW1Foa7PJVFY1_Af69dQuDjb1YogDLtx_3NW_epXGfZN4L3etKo=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Wonderful storing experience. Kim went over and above to work with us. Highly recommend!",
      "date": "2024-04-08T09:53:04.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Allie, we are so happy to hear that Kim could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Please call us at 888-storage if you need anything.<br>",
      "replyDate": "2024-07-10T00:36:38.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b0e244e8-e2ff-4c61-bd4b-23f3ecb2c32f",
      "author": "Hillary Ladue",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIaAS-SCaq5_zfFTSfYKzyoW5F-IEPukbfS56sgfDLj1mlj_w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kim is the best employee! She is extremely helpful.  It's always a pleasure speaking to her!",
      "date": "2024-03-26T17:49:38.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Hillary! It's wonderful to hear you had a positive experience with Kim! As always, we're here to help at 888-storage whenever you need us.",
      "replyDate": "2024-07-10T00:36:38.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "83a3450d-2236-44a1-aba6-b106c3a0104f",
      "author": "Mike Arnold",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJiHgga0eNjcQ2cMHhgo-7EW09-SteW1QPFp-mWKPjLZF5Cdg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-03-26T17:25:53.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks! We're so appreciative of your excellent rating, Mike! We are here for you if you need anything.",
      "replyDate": "2024-07-10T00:36:38.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "2721bef7-ce3d-44e8-a6f1-71b1e813dc5b",
      "author": "Bradley Larsen",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXtPZTPnUcjd6AALKES04HytqNcsysIwPv2IW77CQZGQqerfF04Sw=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Needed a storage unit for a few weeks. Kim was super helpful on getting me set up.\nVery easy process to check in and out.  Definitely recommend.",
      "date": "2024-03-25T20:08:04.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Bradley! We're happy Kim was able to provide a smooth rental experience. We're always here to help if you need us, feel free to reach out at 888-storage!",
      "replyDate": "2024-07-10T00:36:38.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "974fdb28-8c35-4030-a0b6-319ec10b0148",
      "author": "Gary Malloy",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocImsdrumw0ZaQyKSAgdjJ-Jj7e4wykKKWTzV3LoqSrwJ8Q9OQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kim is great, very helpful and great customer service!",
      "date": "2024-03-25T14:48:18.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We think Kim is great too! Thanks for the positive review, Gary. Don’t hesitate to call us at 888-storage if you need anything. <br>",
      "replyDate": "2024-07-10T00:36:38.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "80ac28a2-bd7f-44a9-aaf3-f26ce8ff77dd",
      "author": "Chris Beaumont",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI_h49c9GrNvFroGrlSx8AgdUkpFs5AKZPWMh4kDlJNl7iURw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-03-14T17:20:39.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the fantastic rating, Chris! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call at (413) 397-2660 if you ever need any help with your rental. ",
      "replyDate": "2024-07-10T00:36:38.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "a80dc03d-5629-47cf-b600-b4ec8b2d90fa",
      "author": "vanessa albis",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ6uKbv9dQVIr3PfqlZvYaxqdrfSEr0UeXZsvKx2PgrA_gKcw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "First time using this facility and it's absolutely amazing clean storage unit great customer service.",
      "date": "2024-03-11T18:02:48.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Vanessa, thank you for your review! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled your experience reflects that! Don’t hesitate to call us at 888-storage if you need anything. <br><br><br>",
      "replyDate": "2024-07-10T00:36:38.000Z",
      "tags": [
        "cleanliness"
      ],
      "sentiment": "positive"
    },
    {
      "id": "aeafa5e5-9aee-431e-a198-4867b8f41f66",
      "author": "Jameson Baity",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK4-Mdu2nfuxGGcA-nkMM1Qf8oWgCHN1s9qhUVugk9HtBGT=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "Great place with friendly staff had a unit for over a year and it’s been so useful",
      "date": "2024-03-01T00:11:43.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Jameson. Thanks for being a loyal customer. We're so happy you have had a positive experience with our staff. We are grateful to have customers like you! Please call us at 888-storage whenever you need us.",
      "replyDate": "2024-07-10T00:36:38.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "698a2a41-3f0a-41d6-ae36-7751aff41d55",
      "author": "Barbie",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK4PYljdqy6vCW8oN6DWd_ACEJSf9Yx-pzZTC7hZgzl-b8Esw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great place to store your things to keep safe and easy access pretty much any time you want",
      "date": "2024-02-28T04:26:13.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your kind words, Barbie. Security is our top priority and we appreciate that you have trusted us with your belongings! If you have any questions, let us know at 888-storage.",
      "replyDate": "2024-07-10T00:36:38.000Z",
      "tags": [
        "access",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "0cf3772b-c45c-41fe-baf0-6f835955fd34",
      "author": "laurieann quiry",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK2cfKTySB0LE7H_e46sBSCxZzkxCKaJ-ZbWEPBANckMrqkXsA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-02-26T16:39:46.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks, Laurieann! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us at (413) 397-2660 if you ever need anything. ",
      "replyDate": "2024-07-10T00:36:38.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "00b80248-8c52-4286-b19f-f0bbabd487dd",
      "author": "Janine Demary",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL5ZGUnib9JJqCY_y5I3465iyL29sKVgcgltV1Mii8Yp-VR7A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Best place to store your goods!! Absolutely recommend!!!",
      "date": "2024-02-16T17:42:40.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the kind words, Janine! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (413) 397-2660 if you need anything.\r",
      "replyDate": "2024-07-10T00:36:55.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "31cee38e-70e5-46ca-ad23-278c81b1b760",
      "author": "Perla Mendoza",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUWXjRqahReUxyCuxSVY3YaqLZzRP-U7mdU75qMn6ekFNTebLU=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-02-16T12:56:00.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the 5-star rating Perla! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
      "replyDate": "2024-07-10T00:36:55.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "f40865a9-ac71-40a7-92f5-42902ae0aab5",
      "author": "Eladio mendoza",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWhxwSpUwCZU2ae4Y9xLNT_pVkYbN7x01wEuCEukCpj-UgX3D4=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-02-15T17:48:55.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team appreciates your rating, Eladio. We're glad we were able to assist you with your self-storage needs. ",
      "replyDate": "2024-07-10T00:36:55.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "e1056211-d781-4792-8087-c671de296727",
      "author": "Mel T",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJX-S6fhWND3y6xHm_9ooVpZy0o27YYgCDrGsk3aFuwu7KfAw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-01-18T14:47:56.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We appreciate your rating Mel! We work hard to keep our facility in tip-top shape for our customers. ",
      "replyDate": "2024-07-10T00:36:55.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b84bf16a-f0ba-4fb3-a3b3-719a175f3cb6",
      "author": "STAND UP TO PARK BULLIES",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVMEBKPIsbQhynoSCSfxlz0aqmm3pnCO5uGtyle5Iw29IjpdJs=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "KIM WAS VERY HELPFUL WITH MY NEEDS & CONCERNS.....VERY PLEASANT PERSON ON THE PHONE & FACE TO FACE.......THANKS IT'S A RARETY TO FIND THIS IN ANYONE ANYWHERE THESE DAYS....SHE WILL BE THE FIRST ONE I WILL CALL IF I NEED A UNIT AGAIN!!!!!! THANKS KIM",
      "date": "2024-01-16T03:33:18.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Howard. We're happy to hear that Kim was very helpful with your needs and concerns! Our team is here to serve you, so give us a call at (413) 397-2660 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:36:55.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "0cef28db-1dab-467b-b68c-fb8936638980",
      "author": "Eddie Figueroa",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJOE-mDBEG8YCyd7F9WFdCoF5HZq9TlyWg2HWq1M1kZvT2a3-Y=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very helpful and easy.",
      "date": "2024-01-16T02:55:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Eddie, thank you for your review. We're glad our team was able to help! As always stop by the office or call us at 888-storage if you need anything. <br>",
      "replyDate": "2023-07-10T00:36:55.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "c27ff0f0-b561-4cee-8ccb-e090310c5d2d",
      "author": "Brittany Taylor",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVJysVUnfqYdAmFNfmLLEPwc_SiCWo_GqVMhYKZpgIEIBMtJ7oc=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-01-10T22:28:18.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Wow, thank you for the great rating Brittany! We are so happy you had a great experience with Extra Space Storage. ",
      "replyDate": "2024-07-10T00:36:55.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "98510cc0-3e99-4353-9adb-cf9ac970c3cc",
      "author": "Jean",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWILBB9pMlgIXEJWb4fk1nBJrrXVKqNT0uscNIf4N2gBtggNQRX=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "Kim and Jeremiah are always friendly. Always helpful, they give me reminders so I’m not late paying.  Only complaint is the price keeps going up",
      "date": "2024-01-10T21:51:55.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Jean. Thank you for the review. We're so glad we could meet your storage needs and that Kim and Jeremiah were friendly and helpful. We would be more than happy to look into your rental rate with you to see how we can assist. Please give us a call at 888-storage.",
      "replyDate": "2024-07-10T00:36:55.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d07a7ceb-ecab-4bba-b16e-f7ead57d69d1",
      "author": "Timothy",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKuuF-DUylywXPK8BQIk_niNUvrdaAZMygBG2MmyckSx_kziQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very professional and helpful with my storage rental. Thanks",
      "date": "2024-01-10T17:54:46.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Timothy. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ",
      "replyDate": "2024-07-10T00:36:55.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e8a37a04-e3c0-4011-ace6-516c2f71d61f",
      "author": "Berkshire Home Performance",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWoWdzHJams2ANsgcPXkBMGVUq0gd914WLJfGmGvShlM8h_Yq18=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-01-05T15:24:52.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Wow, thanks for the excellent rating Berkshire! We're so glad we were able to meet your storage needs. ",
      "replyDate": "2024-07-10T00:36:55.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "bde25263-bfb3-4a74-a392-b367dd87e4e8",
      "author": "Cheryel McCrea",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWOCUuETua_nVP4YkoqAZ4cGYvANQ-Y6M83Hh3CarLnHEcOjWSP2A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Customer Service is Excellent Kim and her son are very friendly, pleasant, and helpful with any questions asked. The business place is clean and smells good. Would recommend this place to anyone Thanks for Your Service",
      "date": "2024-01-03T00:56:15.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Cheryel, thank you for your review! We're so happy to hear that your experience with Kim and the cleanliness of the facility has been positive. We're always here to help with any of your storage needs at customerservice@extraspace.com.",
      "replyDate": "2023-07-10T00:36:55.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "54053c2c-3a11-444f-8ef5-9061f591b4ac",
      "author": "DAVID HALLENBECK",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJbIrxOfgPEnfPrAG209KrJHvzdhz3PFp_ee_9ID03dlW4ikQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I highly recommend Extra Space Storage and especially Kim Lachowicz.  Can't say enough good things about Kim. She is always very helpful and friendly when every I come in.",
      "date": "2023-12-19T02:27:53.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, David! We pride ourselves on having a friendly, helpful staff and are so happy Kim was able to assist you! Don’t hesitate to call us at 888-storage if you need anything. <br>",
      "replyDate": "2024-07-10T00:36:55.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e3fde553-1339-44d5-8ebe-dc984b36d6bd",
      "author": "Laura Ohearn",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL6CeVztOt79M7CyW7khAf422K4uSMYBbnmt-u2OS8bW6wi7A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-12-18T18:16:58.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're happy you had a great experience, Laura! Thank you for being an Extra Space Storage customer. ",
      "replyDate": "2024-07-10T00:36:55.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "216af00f-b301-4b2b-8244-068971cd2053",
      "author": "Keely L",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLYGP2xT6RzeTbdx_nV8xtT2unX9REQe6qAjH8mxWIkjpi_6w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-12-18T18:08:13.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks! We're so appreciative of your excellent rating, Keely! We are here for you if you need anything.",
      "replyDate": "2024-07-10T00:36:55.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "7da3a862-8295-49f0-8b75-af563ac8e4ca",
      "author": "Taylor Legnard",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI9FDNWWhn3SnHCT8kLtLI3vsSHiQDCt7q8GTxeozmB0itRfw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-12-18T17:59:24.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is grateful for your rating, Taylor! Please stop by our office or call us at (413) 397-2660 if you have any questions. ",
      "replyDate": "2024-07-10T00:36:55.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "2edbe956-54c5-4985-9db8-61ca61864ea1",
      "author": "Erin Legnard",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWvIycd-m6Ps8qjFht0Wl990FBDLwnIioRltFqNHZeJDssZmmA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very courteous and knowledgeable",
      "date": "2023-12-18T17:54:39.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Erin, Thank you for taking the time to leave your review! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Don’t hesitate to call us at 888-storage if you need anything. <br><br>",
      "replyDate": "2024-07-10T00:36:55.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "4dc23e22-4268-4688-8d64-f81a1d0bd8fa",
      "author": "Ellyn Brown",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKoRmjWhuRUKmli5NpFJkTbj_N0uLFe4O-dIUuglkCCfIC6Yg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-12-09T21:05:51.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is so happy you had a great experience, Ellyn! If you need any assistance the future feel free to stop by or call us at (413) 397-2660.",
      "replyDate": "2024-07-10T00:36:55.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "ab3d4d74-927c-437c-90e4-e709414e5d61",
      "author": "Mateo Martello",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIc-6Fgkp4leZXaKdZRrAc68FH8Xq9bF4AODwwVa_njhn9s5g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kim was amazingly supportive of our needs and determined to make things work for us! Highly encourage business with Pittsfield!",
      "date": "2023-11-29T18:39:03.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your kind words, Mateo! We're thrilled to hear that Kim provided you with exceptional support and went above and beyond to meet your needs. We appreciate your recommendation and look forward to continuing to serve you at Extra Space Storage.",
      "replyDate": "2024-07-10T00:37:58.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "aa9027ee-7e0b-4720-bbb5-5ed1695535a6",
      "author": "Jessica Winn",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVIoMTffa3cYG9R5-K39Kcmks5-Yr6oPxW3ABGIk6wXcPPcHdFO=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Great experience at the storage unit in Pittsfield. Great manager.  They have been nothing but helpful and wonderful the whole entire time. We had a very positive experience.  We kept having to add a little bit more time on, and they were very accommodating.  Every time I called, the manager was helpful and pleasant.  I would definitely use this company again and I would recommend them to anyone.!!!!!",
      "date": "2023-11-27T15:08:18.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Jessica, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (413) 397-2660 or stop by the office if you need anything!<br>",
      "replyDate": "2024-07-10T00:37:58.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "322bb264-a5ec-4e78-8373-5594da262b61",
      "author": "Autumn Lincoln",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW-NS3tHSWBwwL75PElY4S5J6Wokdlv24lzCdOfBFYuuKymORY=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Easy communication with good people.",
      "date": "2023-11-24T16:04:19.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Autumn, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Please stop by the office or give us a call if you need anything.  <br>",
      "replyDate": "2024-07-10T00:37:58.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "944b847c-22a5-4bab-9cd6-b51da85e23c9",
      "author": "Mel Darkchild",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW7USQP1OZtrzaO0ZV7O5YcpS-Rsj1gip9CoPqhclMjzjjhe5vNZg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-11-21T21:05:13.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks, Mel! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us at (413) 397-2660 if you ever need anything. ",
      "replyDate": "2024-07-10T00:37:58.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "3769eef6-2249-4c72-b663-1d4c585138c6",
      "author": "Lee",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXk-2blEtd8szjlK_umPFP6gko-BuvRoPi1jQgWjGuolYIicoen=s64-c-rp-mo-ba12-br100",
      "rating": 4,
      "text": "I’ve used this facility a few times. They do a great job, clean facility, good management.",
      "date": "2023-11-05T06:10:27.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Lee! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (413) 397-2660 or stop by the facility! ",
      "replyDate": "2024-07-10T00:37:58.000Z",
      "tags": [
        "cleanliness"
      ],
      "sentiment": "positive"
    },
    {
      "id": "614af7d0-c4c5-4e69-a41a-7feae9276076",
      "author": "Mercedes Rosals Cartier",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVsCcji_efOwy7sR-Pv1y0I1EQ_b0HKVtV3Cms7zgBtM1Z-yLWv=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "I had an amazing experience with the Extra Space Storage  where I currently have my belongings stored. The staff was friendly and helpful from the moment I first inquired about their services. They provided me with all the information I needed and guided me through the process of renting a storage unit.\n\nThe facility itself is clean, well-maintained, and secure. I feel confident that my belongings are safe and protected. The storage units are spacious and easily accessible, making it convenient for me to organize and retrieve my items whenever I need to.\n\nOne of the things I appreciate the most about this storage place is their excellent customer service. The staff is always available to answer any questions or concerns I may have. They go above and beyond to ensure that I am satisfied with their services.\n\nOverall, I highly recommend this storage place. It has been a positive and hassle-free experience for me, and I feel confident in entrusting my belongings to their care. If you are in need of a reliable and customer-oriented storage facility, this is definitely the place to go.",
      "date": "2023-11-01T17:13:10.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "It's great to know that our team provided you with the information and guidance you needed when renting your storage unit. We understand that the safety and security of your belongings are important, so we take pride in ensuring that our facility is clean, well-maintained, and secure. We truly appreciate your kind words about our customer service. Our team strives to go above and beyond to assist our customers and provide the best experience possible. If you ever have any questions or concerns, please don't hesitate to reach out to us at (413) 397-2660. Thank you for recommending our storage facility to others. ",
      "replyDate": "2024-07-10T00:37:58.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "price",
        "access",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "4304aace-ef90-425b-b3b0-719ff78db630",
      "author": "Jessica Connelly",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXJnphoVJtxcUoNYpdu0tfXHANV34Cr6GjTAwfcOksHZ53VGhM2hQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-11-01T16:55:22.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Jessica! Stop by our office or give us a call at (413) 397-2660 if you need assistance or have any questions. ",
      "replyDate": "2024-07-10T00:37:58.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "17dbe889-76eb-41ff-8ddf-430e87082b6b",
      "author": "blckvlvtn",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL2W1ddWahH7bxa_Q1_2Kp2oVbqh9-ps9bCdJyHvGae_G8j6Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-11-01T14:51:53.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Blckvlvtn. Your rating means so much to us!",
      "replyDate": "2024-07-10T00:37:58.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b68fcd21-609a-46f0-bff8-cbb6070df93c",
      "author": "Uriah Martinez",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLPTpjWJiONb5zZI1QG-eqJaBE51K7xWcj7I7tnI3ilJ7yqjg=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Quick easy area seems pretty secure. There’s a lot of Cameras and fences keypad at the gate receptionist was super quick and helpful. Got everything done right away.",
      "date": "2023-10-27T06:12:08.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your kind words, Uriah. Security is our top priority and we appreciate that you have trusted us with your belongings! If you have any questions, let us know at 888-storage.",
      "replyDate": "2024-07-10T00:37:58.000Z",
      "tags": [
        "staff",
        "access",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "187676ee-bbb6-4c7e-bdef-f7900258b3fb",
      "author": "Brittany Sheline",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW1vW888_VWgzxKUiPTgTHTEPG8OxQojA0vvuxKnv5hlqD6WCUA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-10-09T17:59:00.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team appreciates your rating, Brittany. We're glad we were able to assist you with your self-storage needs. ",
      "replyDate": "2023-07-10T00:37:58.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "41c2ca50-d5fa-439f-b2e8-ec9466df7393",
      "author": "Veronica Green",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWbjKq-UYk7Qd0DGKpUcgdzuEvsiKY_IzG1DKIOtnp03IcGmjQB=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Highly recommend extra storage. They made it super easy from quote to securing a unit.Communication, service and ease of it all was incredible. Kim was a superstar to work with. She was so professional, helpful and made everything work perfectly. Excellent overall.",
      "date": "2023-10-05T11:55:36.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, Veronica! We pride ourselves on having a friendly, accommodating staff and are so happy Kim was able to assist you! Stop by our office or give us a call at 888-storage at any time if you need assistance or have any questions.",
      "replyDate": "2024-07-10T00:37:58.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "02136993-ddd9-4947-a537-b8e14bfd2299",
      "author": "Bonnie Duprat",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWMaF8EW6nOQY12sLe8mzBjou1Rt65dvyKD9rxWRO0J65xdcvtn=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Kim & Jeremiah are\n2 great employees, professional and nice to deal with - definitely will be back!",
      "date": "2023-10-04T19:43:38.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, Bonnie! We pride ourselves on having a friendly, accommodating staff and are so happy Kim and Jeremiah were able to assist you! If you have any questions, let us know at 888-storage.",
      "replyDate": "2024-07-10T00:37:58.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d9196939-afe1-42c3-88fb-4f7e1134d849",
      "author": "J F",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJp5lb9Lom4y0fhbb-wuY_xQcfdNtJvB5pZxnIZ-vjvguftrQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kim is always friendly and helpful and the facility is always clean and lit up no matter time of day it’s always a well maintained facility and property!",
      "date": "2023-10-04T19:15:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi J, thank you for your review! We're so happy to hear that your experience with Kim and the cleanliness of the facility has been positive. Please call us at 888-storage if you need anything!",
      "replyDate": "2024-07-10T00:37:58.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "ddb1ed6b-9d78-4d1e-987c-33661e51840e",
      "author": "Yaacov Rone",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIW7cbVkm1UEX6uVeKxBX41xYR2QxecGdVJ_rr1xhLDxxcA2g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Effortless and complete",
      "date": "2023-10-04T16:44:07.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Yaacov. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ",
      "replyDate": "2024-07-10T00:37:58.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "57d10449-aeb2-4458-b344-a3d907728127",
      "author": "James Arvidson",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXF00OTjwqvcRZQW8HEq1EYF3fsbV8N7oaXjgbULCNO2yun_M6F=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Very friendly, clean lot, and super helpful.",
      "date": "2023-10-02T19:44:40.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, James. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ",
      "replyDate": "2024-07-10T00:37:58.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "2c8566d1-0a3f-4d0f-a0fc-c45ed60aa40a",
      "author": "Liliana Colorado",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJhjp_N1KIsepwp4NonjxouWxEeXBt0H0PJ-Nh4W0N8grtD0Rc=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very clean and secure. I will think of renting space here in case I need it in the future.",
      "date": "2023-10-02T19:13:45.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your feedback, Liliana! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. We're always here to help with any of your storage needs at 888-storage.",
      "replyDate": "2024-07-10T00:37:58.000Z",
      "tags": [
        "cleanliness",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "c847df25-ffed-4a4e-8c11-5261d5cb9ed0",
      "author": "Ellyn Kusmin",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKPA_5KcyNGLb02bZarVvKBPXNYPaIJN9aoj3G7xFzGgbO7h-Dg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "oustanding service. clean, fresh, secure and plenty of access time 7 days a week. Pittsfield, MA location",
      "date": "2023-09-28T16:06:07.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your feedback, Ellyn! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. You can reach us at 888-storage if you need anything.",
      "replyDate": "2024-07-10T00:38:31.000Z",
      "tags": [
        "cleanliness",
        "access",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "00441ae5-6578-4b27-bbe1-323657e674b8",
      "author": "Karen Bailey",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIFMOFquf1QwJN93Wbz-yHwFv8EkYdG8rlqUVQHAm7jgfmt9w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great service super clean",
      "date": "2023-09-13T21:06:01.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Karen, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive. Please call us at 888-storage if you need anything!<br>",
      "replyDate": "2024-07-10T00:38:31.000Z",
      "tags": [
        "cleanliness"
      ],
      "sentiment": "positive"
    },
    {
      "id": "deda640f-65bb-48a5-8f60-6f30a1aa6d93",
      "author": "Barney Stein",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVolR9DRsNLmPErpyzxwYwIfLIWjZss7y-gDv8MaSb2lAMZ8ByX=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Couldn’t have been easier and the staff couldn’t have been nicer. Lost the keys to my lock and they couldn’t have been more responsive. I give this place five star thumbs up!",
      "date": "2023-09-13T16:43:58.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, Barney! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything. ",
      "replyDate": "2024-07-10T00:38:31.000Z",
      "tags": [
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "0ee779f5-6570-4b92-b185-f59e227ae527",
      "author": "Drew",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXdhvpjEBIgYdoSUaFFf1jhrVv6oD-D3tJ1In3TEneqRQLkiWo=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very friendly staff and very clean well working storage units.",
      "date": "2023-09-04T16:09:37.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, Drew! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you need anything, do not hesitate to reach out at 888-storage. ",
      "replyDate": "2024-07-10T00:38:31.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "77e9e433-bf22-4e2b-b09b-f4d7b2707b47",
      "author": "Yaboi _TEe",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIec6SYZU1Vf0it9aYU_zwF9lWfTuIkuCl6xVSmdpSHlGEd3A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I would def recommend this place..people are nice and they work with you.i enjoyed myself for the time I had storage there",
      "date": "2023-09-02T19:20:29.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the kind words, Yaboi! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (413) 397-2660 if you need anything.\r",
      "replyDate": "2024-07-10T00:38:31.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "ab0be103-a0bd-442f-9b3e-fdd7a1574c30",
      "author": "jennyfer Behanzin",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJQLQTna4xVsgoEFLJahdMPaIemZBer5Vh8LnIfYPu17IfqUQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-09-01T00:47:47.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks! We're so appreciative of your excellent rating, Jennyfer! We are here for you if you need anything.",
      "replyDate": "2024-07-10T00:38:31.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "e452d77e-462e-47bf-98cc-9eac00b27c75",
      "author": "sally grant",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJlduaeF_P9bZ6Q1OYjIB804lapnIMiPPFFvJiTjtHwqFpMKg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great place! I can't speak highly enough of the facility and especially the staff, Kim and Jeramiah.  The place is clean and everything was well organized.  Kim walked us through everything and seamlessly got us into another unit when we realized we needed a larger space.  They are cheerful and very helpful.  This was a great find.",
      "date": "2023-08-24T20:18:20.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Sally. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Kim and Jeramiah. Stop by our office or give us a call at 888-storage at any time if you need assistance or have any questions.",
      "replyDate": "2024-07-10T00:38:31.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "a1d4c4df-adba-45b3-b613-36c585a25061",
      "author": "Theresa Campbell",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocICZXu30mDjJS-E0Y5Myd0kYaB4w0M09-lF8IVKy2OlPXBgQA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Facility was clean and secure. Kim was wonderful to deal with. Hope to do business with again soon.",
      "date": "2023-08-17T10:52:19.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your feedback, Theresa! Providing renters with clean and secure facilities is our top priority. We're glad Kim was able to meet your storage needs. ",
      "replyDate": "2024-07-10T00:38:31.000Z",
      "tags": [
        "cleanliness",
        "price",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "c50e818e-71f5-4b97-8dd7-9f0fa3619e41",
      "author": "KennebunkEpicurean",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL9u0-Bf_RiJcvZ7LKVAxYvc3VCY8-TO-WGuJTv0pc__YcDmQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "This is my 3rd time using this location. Kim is always a pleasure to work with and super helpful. It’s the best secured but actually accessible facility that I’ve found yet.",
      "date": "2023-08-16T20:47:27.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, Jake! We pride ourselves on having a friendly, accommodating staff and are so happy Kim was a pleasure to work with. Thanks for trusting us with your belongings! You can reach us at 888-storage if you need anything.",
      "replyDate": "2024-07-10T00:38:31.000Z",
      "tags": [
        "staff",
        "access",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "1b790060-92bb-4a8c-bede-331e45fb0444",
      "author": "Joshua Macgray",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKIsExzCwJDeIDOYH2uisQ-nNj4qNOd5Mr7pC9zLHVfFIIHbg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great service and staff!!",
      "date": "2023-08-15T20:39:10.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you so much for taking the time to leave us a positive review! We truly appreciate your kind words about our service and staff. It's our top priority to ensure that our customers have a great experience with us, and we're delighted to hear that we met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out to us at (413) 397-2660. We're here to help!",
      "replyDate": "2024-07-10T00:38:31.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e99794f6-7c49-43f0-98d9-e26e7d39243f",
      "author": "Alyssa Maschino",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXILEGnDw_4SRcG1yNedN6R2HsMLfYuSkMJPuAwQ8ru2YMwW61B2w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great customer service!",
      "date": "2023-08-15T20:37:26.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Alyssa! We're so glad we were able to meet your storage needs. ",
      "replyDate": "2023-07-10T00:38:31.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "e706c6b7-192f-460b-b4fa-954196895ddc",
      "author": "Jeffrey Miles",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWv1l6MJEBibZaLx3LyZImD-3MU8H1J_VKqxY9vr4AdeLl8zXX2=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Extra friendly people and super clean",
      "date": "2023-08-10T21:30:32.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Jeffrey. We're glad our team was friendly and great at keeping our property clean! Our team is here to serve you, so give us a call at (413) 397-2660 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:38:31.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "170fb883-95d0-4e2d-a04e-da3f5c22c611",
      "author": "Heidi Grover",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIKEFCDZ2DwBDZ1tA5xH7lAVZJGPrGoGG7bz6YBe1fvHd3YDQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very pleasant and professional will definitely use them again",
      "date": "2023-08-10T20:32:26.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Heidi, Thank you for taking the time to leave your review! We pride ourselves on having a pleasant, professional staff, so we are thrilled to hear that you had such a positive experience renting with us! Please give us a call at 888-storage if anything comes up! <br><br>",
      "replyDate": "2024-07-10T00:38:31.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "c0f70a11-53bd-4baf-a5f0-bec1fd51a4c3",
      "author": "Kevin Murphy",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXUjhOsMk471xv-Q6Qt-YajfOfUJNdB3wgQXfYAGrNGXML65Jxk=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Competitive pricing. Convenient location. Familiar staff for at least 10 years! I wish they restored 24-Hour Access",
      "date": "2023-07-29T22:00:22.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your review, Kevin! Providing renters with convenient and fairly priced facilities is our top priority. We're glad we were able to meet your storage needs. Our team is here to help, as always, give us a call at 888-storage if anything comes up. <br>",
      "replyDate": "2024-07-10T00:38:31.000Z",
      "tags": [
        "staff",
        "price",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "8d5251b6-28a4-4a7a-a8b4-bba0632d64e7",
      "author": "Michelle Little",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIWfzC-phAAFr4pxsJhFoOUVjHh4Mugi82O1uD9Rs8UgREHrg=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "",
      "date": "2023-07-27T16:19:36.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for leaving a positive rating, Michelle! We are happy to hear about your positive experience with Extra Space Storage. ",
      "replyDate": "2024-07-10T00:38:31.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "ffeeb68e-b0e5-46e4-bd01-6aa84ff137eb",
      "author": "Chris Anglis",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV5sRKSsdtLqKHWxoa4zjVP0vpjNwXS3rmacS7a4G0AK5oay1p2=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great customer service, Kim had a great sense of humor. Kept the process moving quick and easy. Will make sure to spread the word if anyone is looking for storage units. Price was also very reasonable for unit.",
      "date": "2023-07-27T15:44:57.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Chris. We're glad Kim provided you with great customer service and that you feel good about your rental rate with us! Our team is here to serve you, so give us a call at (413) 397-2660 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:38:31.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "87b51f10-4c6f-4bbb-9952-4171b67dd8c2",
      "author": "Krista Haggerty",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXVBTTSqFOXmaK698gjAsrdHbEKkUYKjF9WEKWKdlRdcXcnpBszGg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Friendly staff, very clean units, good hours, good rates.",
      "date": "2023-07-21T22:29:09.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Krista. Your rating means so much to us!",
      "replyDate": "2023-07-10T00:38:31.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "price",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "20d70ba5-65f8-4c5f-8d54-8a964bb73a00",
      "author": "Neil Kristjansson",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLaVH8Xc9fRdtpb2W3q4zoYDPC5OfWZf6dh17d5A9FAUkQFzQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kim was awesome and helped me find my unit 100% stress free",
      "date": "2023-07-20T16:39:23.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Neil. We're glad Kim was awesome and able to help! Our team is here to serve you, so give us a call at (413) 397-2660 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:38:31.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "49a72653-5358-4979-97b4-dcdbaae679e2",
      "author": "Jennifer Lyon",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVdk-2zkk60XCvlcodD-IKEdJJwBWdFVqxBJKRovZV-huF3j-a03Q=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "I rent storage units often for my business and I always use Extra Space Storage if they are nearby. Clean, excellent units, doors always work easily. Rent with confidence from this place!",
      "date": "2023-07-14T12:15:53.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your feedback, Jennifer! Providing renters with clean and accessible facilities is our top priority. We're glad we were able to meet your storage needs. Please give us a call at 888-storage if anything comes up! <br>",
      "replyDate": "2023-07-10T00:39:55.000Z",
      "tags": [
        "cleanliness"
      ],
      "sentiment": "positive"
    },
    {
      "id": "ec2c2887-e846-4962-bbcf-4ee5d38e625c",
      "author": "Piper Filiault",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKrLysUUtB5DlKgSkDqbHwW8UUrZ63hsCeV59dnpTx1UacNkA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kim was very sweet and so helpful!",
      "date": "2023-07-05T15:02:40.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Piper. We're glad Kim was sweet and helpful! Our team is here to serve you, so give us a call at (413) 397-2660 if you need any future assistance.<br>",
      "replyDate": "2023-07-10T00:39:55.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "3ae31593-c804-4ee1-9681-868f6722e029",
      "author": "Sean C",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIhwUIUtkHmoxEZ_9p15wGDEVRpHh6A3tISdD2Tf9xVBdisWg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kim is the most helpful person that I know in the storage facility. She even calls and texts to remind you of your payments before you get a Late fee . Thanks.",
      "date": "2023-06-27T23:51:27.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Sean. We are glad Kim was able to provide exceptional customer service. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you. ",
      "replyDate": "2023-07-10T00:39:55.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "56f26976-d0cf-4c31-9f33-db0a0df52b3f",
      "author": "Jeremiah Woodard",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLO6KS5yYrciWEZL0Z95LoyyZfK0E32PgwBQVx2vr7ymkc-hg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Friendly experience calling into the Pittsfield office. Kim and staff are always very helpful and easy yo talk with.",
      "date": "2023-06-19T19:54:38.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Jeremiah. Thank you for the review. We're so glad Kim could meet your storage needs. Please stop by the office if you need anything!",
      "replyDate": "2023-07-10T00:39:55.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "6332215b-2592-4b3e-bf05-90ed23de3cfd",
      "author": "Eric Bass",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI9egnPkArmtGWpKPVNxlcyNjKmLHeHq0MVg7xNyE8pRhLt=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kim was a pleasure to work with.",
      "date": "2023-06-17T13:31:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the awesome review, Eric! We work hard to meet the expectations of our customers, and we're happy to hear Kim hit the mark for you! Don't hesitate to stop by the office or contact us at (413) 397-2660 if you need anything.",
      "replyDate": "2023-07-10T00:39:55.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "209dd600-d48a-49a9-b99c-23c94c498884",
      "author": "Jimmy Johnny",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLYD6KN1Bug-p1IUcT03CQPglEd3n74bhkdobMyj0qm6m0MWQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Fantastic experience! Kim is very accommodating and always cheery.\nSpecial thanks!!!",
      "date": "2023-06-16T22:36:48.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Jimmy! It's wonderful to hear you had a positive experience with us and that Kim was accommodating and cheery to work with! Give us a call at (413) 397-2660 if anything comes up!",
      "replyDate": "2023-07-10T00:39:55.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "a9e8af59-a9a4-4c91-99bd-f21197178650",
      "author": "Jason Carbonell",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJuODqPdvxSKcIRBjBOpTCV046pp88hgUX9D1s09oDUSZ11aA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kim whom is the manager at this location is an absolute professional, and a pleasure to deal with. Extra Space Storage company did well hiring her.",
      "date": "2023-06-06T21:07:37.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Jason. We're glad Kim has been professional and pleasant to work with! Our team is here to serve you, so give us a call at (413) 397-2660 if you need any future assistance.<br>",
      "replyDate": "2023-07-10T00:39:55.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "6e77bada-4e87-4787-9798-c41939d47ac3",
      "author": "John Neiner",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVMzSjhaD3HXua5Lt1d2ozeRghYBa4M4OnNv_T2yiPBPY2zwT7L=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Tremendous customer service. Kim made it a quick and easy process. Units are clean and well functioning. Overall a great experience!",
      "date": "2023-06-06T19:14:12.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for taking the time to leave your feedback, John! We're so happy to hear Kim was able to make your rental process easy! Give us a call at (413) 397-2660 if you need any future assistance.",
      "replyDate": "2023-07-10T00:39:55.000Z",
      "tags": [
        "cleanliness"
      ],
      "sentiment": "positive"
    },
    {
      "id": "3c2b15a6-9f05-4e35-84c2-0b7d0fd4f0a5",
      "author": "Glenn Murphy",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKrLSpxlb0p4tFkAhUvRkEyEtBugjurSHZjG0bRE3KbbDhNNA=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Very nice facility.",
      "date": "2023-06-06T16:21:31.000Z",
      "verifiedTenant": false,
      "featured": false,
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "fb329dc2-8048-467c-b798-619a6d1fd02e",
      "author": "Corey Walker",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJVwzPitW0Jd9pWhAaeX9QjPlv7SNsVj3pEz5PgWuu8Nm_3ZQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-06-05T16:48:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team appreciates your rating, C. Thank you for being a loyal Extra Space Storage customer! ",
      "replyDate": "2023-07-10T00:39:55.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "645cd363-dcc0-4f1d-890a-d03461e6a75b",
      "author": "Becky Klein",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLLTpO1CC1qY9cx9W6T4Q3uHnjPaGfg0ifCxn-tuVv1JJnNMw=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Reasonably priced, clean and the office staff is SUPER friendly!!! Kim is amazing and a pleasure to talk to!!! Highly recommend!!!",
      "date": "2023-06-05T14:42:20.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Becky, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Kim! Don’t hesitate to call us at 888-storage if you need anything. ",
      "replyDate": "2023-07-10T00:39:55.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "67229214-16a5-461b-a37e-489ba1fc7ee9",
      "author": "Chassity Cumlat-Gacusana",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL3697jv3qtxecfDYYFH92TtdpB7kYtT3G9PCKIZ-gf1FIX2g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I rented a storage from Extra Space here in Pittsfield, MA. They were great help providing me with the right storage space, good rates and awesome customer service. Thank you for everything Jeremiah and Kim!",
      "date": "2023-06-05T00:45:48.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, Chassity! We pride ourselves on having a friendly, accommodating staff and are so happy Jeremiah and Kim were able to assist you! As always, we're here to help at 888-storage whenever you need us.",
      "replyDate": "2023-07-10T00:39:55.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e54f0b28-f3da-4d1a-bb63-ab9aa959f97f",
      "author": "Alex Janwich",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIX7zrtizSzM6I-wc1B1fVXNnBsj8Zj2dknZlAItOU71VYL0g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I want to send out a thank you to the store manager Kim at this location. She was so very helpful in every aspect of renting a unit. Between being friendly and kind and also helping me clear out the unit using their on site dumpster for any unwanted items, she also advised me of the goodwill next door if I were to get rid of any not garbage worthy items. Total 5 stars in my book! Thank you again!",
      "date": "2023-06-01T21:46:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Alex. We're happy to know Kim has been friendly, kind, and helpful! Our team is here to serve you, so give us a call at (413) 397-2660 if you need any future assistance.<br>",
      "replyDate": "2023-07-10T00:39:55.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "7f46725e-0b2d-4d13-85b1-ca808c2661c2",
      "author": "Obinna Ezeugwu",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWjXu2BSMBxgY5q1PTVpRVRDW5XBUXZW7eYddcfo87pBFtZhCFJ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The store manager Kim Lachowicz was very hospitable and accommodating. Great friendly environment.",
      "date": "2023-05-25T18:53:03.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, Obieze! We pride ourselves on having a friendly, accommodating staff and are so happy Kim was able to assist you! Our team is here to help, as always, give us a call at 888-storage if anything comes up. <br>",
      "replyDate": "2023-07-10T00:39:55.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "37971a79-0d39-45d4-80c9-bd976ec2952c",
      "author": "Kathleen McCarthy",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX7GIgl92A1qMMJF28HkDpnIkq0CE1ew4gugOxmy-msTBAZeWXC=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-05-24T21:48:11.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Kathleen. We're glad we were able to assist you with your storage needs. ",
      "replyDate": "2023-07-10T00:39:55.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "5aba0e28-e28e-4818-9e1f-84100737f112",
      "author": "Samuel Morrison",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUynyJTC-xmKwLEzDEExbo0OqlPDa4PgNV_yY0juylyQpgjiYE-gg=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Super friendly and helpful front desk! Kim has been great. The facility itself has a a good location and has always been very clean and tidy. I really enjoy being able to reserve the space online too, it's very helpful. Highly recommend!",
      "date": "2023-05-23T13:15:27.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Samuel. We're glad Kim has been a great help and that you were met with a clean facility. We are happy to have you store with us. Our team is here to serve you, so give us a call at (413) 397-2660 if you need any future assistance.<br>",
      "replyDate": "2023-07-10T00:39:55.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "82669ad3-590f-4f9d-ace0-4b0b33a08faf",
      "author": "David Oboyle",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWs-DG06tr9ua8bjEs93glfJ0xsZcQfwPwZC2dbpxRXM21RDg-J=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kim is great, let me in a day early to avoid rain plus a long weekend. Jeremiah is very cool, helped me some paperwork plus \"how to\"  the way things work. Very neat and clean operation. The website was a snap, got everything done on a Sunday, before I ever saw or even spoke to anybody..!",
      "date": "2023-05-20T00:37:51.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi David, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (413) 397-2660 or stop by the office if you need anything! Thank you for choosing Extra Space Storage.<br>",
      "replyDate": "2023-07-10T00:39:55.000Z",
      "tags": [
        "cleanliness"
      ],
      "sentiment": "positive"
    },
    {
      "id": "22a150bb-cec9-455b-aaae-3a275f0337ad",
      "author": "Rosemary Flores",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIFBT-ekZctspJGly-uOR9QuJysG_lBIroeHjs4NLCp0SCAtg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "With me being in CA Kim has been extraordinarily helpful with my issues in the upkeep information on my unit. Kudos to her & all the staff there!",
      "date": "2023-05-15T17:13:42.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Rosemary, Thank you for taking the time to leave your feedback! We pride ourselves on having a helpful, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Kim. Our team is here to help, as always, give us a call at 888-storage if anything comes up. <br><br>",
      "replyDate": "2023-07-10T00:40:55.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "4e226cc8-d8e2-43f5-acd1-04befe960cbf",
      "author": "Amy Johansson",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIV5cL1DxTGg40kzsuFE2oSqV_XfE0CldXDx-W0xWWXzgJTQw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-05-09T12:43:53.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Amy! Don't hesitate to reach out if you need anything!",
      "replyDate": "2023-07-10T00:40:55.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "c90b4b98-3c33-4726-9be8-41779bafcac9",
      "author": "Megg Rotti",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJoVmWykMwpthkmnl5LW55-1KD5UAmfSGrzqqMxmaa90TZamp4=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Friendly staff, very helpful and understanding, Kim and a gentleman (I can't remember his name unfortunately, but he was the first person we spoke to over the phone) where amazing, they made it very easy for us to get all situated, and we are very happy with our unit so far! Thank you again guys!",
      "date": "2023-05-07T19:38:07.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Megg. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Kim! Our team is here to serve you, so give us a call at 888-storage if you need any future assistance.<br>",
      "replyDate": "2023-07-10T00:40:55.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "993c24c8-301e-43e1-b0c6-bf1fcde17d99",
      "author": "james o'boyle",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVsLglog-HLmV63dJ1WslG024MAI4YcTlzFkmSC6bDryG1fjISG=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great experience renting a storage space from Extra Space--very friendly and accommodating folks!",
      "date": "2023-05-03T17:15:38.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, James! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Our team is here to help, as always, give us a call at 888-storage if anything comes up. <br>",
      "replyDate": "2023-07-10T00:40:55.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "cb10fafe-04fc-4d76-944f-47c736c7368f",
      "author": "Lorilynn Force",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWfNyu7gxLRpq6ypAuzF9Wowncdvu4MWp_rnfQUjhDQXFh7vvpa=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-05-01T09:47:47.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Lorilynn! We're happy you trust Extra Space Storage for your storage needs. ",
      "replyDate": "2023-07-10T00:40:55.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "06bdc93b-c156-421c-8ae0-a4f75c2f5a0a",
      "author": "C Cannon (CJ)",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVlhIlSFGGhLDaAaPB-bWGnpmrouORbRDOaD1bQgBIeJ99DZVaQ=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Exceptional and Overall Quality Service from Kim! Very clean and safe! A place you can trust with your storage needs! Highly recommended! 🙂",
      "date": "2023-04-27T14:42:00.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your feedback, Charlie! Providing renters with clean and secure facilities is our top priority. We're glad Kim was able to meet your storage needs. Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions.",
      "replyDate": "2022-07-10T00:40:55.000Z",
      "tags": [
        "cleanliness",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "05816a3a-0b87-4de2-857d-c7c383065abb",
      "author": "Scott Howard",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXiSy5g43lZtipDgwXmItnSzULDoHORQRNgIZWoPsFSyEKWMLp-=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I was very pleased with the customer service the unit was clean and very convenient for me I recommend this place hands down",
      "date": "2023-04-25T19:24:45.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your feedback, Scott! Providing renters with clean and convenient facilities is our top priority. We're glad we were able to meet your storage needs. Our team is here to help, as always, give us a call at 888-storage if anything comes up. <br>",
      "replyDate": "2023-07-10T00:40:55.000Z",
      "tags": [
        "cleanliness"
      ],
      "sentiment": "positive"
    },
    {
      "id": "efeab5ba-acb0-4721-a6a0-ba04989dcbe6",
      "author": "Nicole B",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVV2He2J_Km9LpjoBiqedFai0g7adoVVLW_MctsjrAdchryFzg=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "Super clean & such nice people! We needed the unit to help us move and we were out a little early & they proactively called us. I love also being able access any time with a code. However it was double the price of another location near by so long term it was out of our budget.",
      "date": "2023-04-25T14:28:24.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Nicole, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and nice staff, so we do our best to make sure we are able to provide that! Don't hesitate to reach out at 888-STORAGE if you need anything! ",
      "replyDate": "2023-07-10T00:40:55.000Z",
      "tags": [
        "cleanliness",
        "price",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "f5e3358f-f6f8-4b33-ac50-b5fb9fd9c9c0",
      "author": "Carleen Kristensen",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWrLMxIea3gkskzlTO6ktlVNVxHfZaDfIsQfublbP1c9GJv-d03=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Dry clean and very friendly customer service!",
      "date": "2023-04-19T15:52:08.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks, Carleen. We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! We're grateful to have you here at Extra Space! Call us at 888-storage whenever you need us.<br>",
      "replyDate": "2023-07-10T00:40:55.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d049fd36-9b1d-44fe-a713-b82e7c23bc9d",
      "author": "Mason Laplante",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ7hGwCoGEJZePXRVLdKwaFiwQfPa42TiEpAVOPC77jxNfBqg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kim was extremely helpful and did everything she could to make my time easier. She worked with me a lot and assisted me with all the needs i had, as she was very friendly. thank you kim!",
      "date": "2023-04-13T14:36:04.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, Mason! We pride ourselves on having a friendly, accommodating staff and are so happy Kim  was able to assist you! Please stop by the office or give us a call if you need anything. ",
      "replyDate": "2023-07-10T00:40:55.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "48f67cfa-0428-4517-898e-f58da694d5ae",
      "author": "Gene B.",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLJ59riUbcN367RsvZZTLWMdmtScYpLAidy7v2L3C9Hv0hqjw=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Needed to store several carloads of stuff during home renovation.\n\nExtra Space Storage is modern, clean and well maintained, dry, secure, and convenient.\n\nKim the manager made the rental process easy, and is extremely helpful and knowledgeable.",
      "date": "2023-04-11T23:00:25.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Gene! We're happy Kim was able to provide a smooth rental experience. Call us at 888-storage if you have any questions or need assistance with your rental!",
      "replyDate": "2023-07-10T00:40:55.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "959010e2-4668-4af8-ae32-57470dde8adc",
      "author": "J L",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKHIZ7YVBvASgjXI4NU_Vq4Fipd09jVOxpcSvDimahK7GpFYw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "This was my first time renting a storage facility. Kim was great explaining things to me. Another storage facility in the area wouldn't even return calls. Kim & the other Extra Space staff were reliable & consistent. I enjoyed talking to Kim when we met because she has such a bubbly personality! I highly recommend Extra Space in Pittsfield, MA!",
      "date": "2023-04-04T18:46:24.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Jem, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Kim! Don’t hesitate to call us at 888-storage if you need anything. <br>",
      "replyDate": "2023-07-10T00:40:55.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e074922e-7843-43e2-a354-af2a04d33e84",
      "author": "Michelle St Marie",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL-u8LaZYbDN3gWqQO3bLp1OFLIyouegjcasxV6mw3ZDOlXdA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-03-25T23:40:39.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Michelle! Please let us know if there's anything else we can do to assist you with your storage needs. ",
      "replyDate": "2023-07-10T00:40:55.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "1e9598e3-88aa-4b47-869e-5bf1e22bc5fc",
      "author": "Thomas Taylor",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVluHxdJAn9QUdDuhlhrQhlZ0JIr0hQG8SQMJtxnZu8udDP8wE=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Excellent customer service. Kim was very helpful and personable. Thank you!",
      "date": "2023-03-25T22:06:50.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Thomas. We're glad Kim was personable and very helpful! Our team is here to serve you, so give us a call at (413) 397-2660 if you need any future assistance.",
      "replyDate": "2023-07-10T00:40:55.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d657e63c-c630-44fe-aefc-d1213cebdd30",
      "author": "James D",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIMcKGl-t2J22ZbDk_LNrVYVLAMtaVRPXaFEkMNrPlOLmzWpA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Friendly and helpful staff.  Highly recommend!!",
      "date": "2023-03-23T22:27:00.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind remarks, James! We're so happy to hear we have your recommendation! As always, we're here to help at 888-storage whenever you need us.",
      "replyDate": "2023-07-10T00:40:55.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "3aa4591c-32b9-4e14-8d24-d8cd733f9ba0",
      "author": "Shannon Messer",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWldoFDsKNDr5VIciMKfHUHh6Jb0XB0Iql4FS_m_vvnWe_CunKgpA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kim Lachowicz, the manager of the Pittsfield location, is so helpful and sweet! Always in a great mood!",
      "date": "2023-03-22T13:42:58.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Shannon. Thank you for the review. We're so glad Kim could meet your storage needs. Please stop by the office if you need anything!",
      "replyDate": "2023-07-10T00:40:55.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "54a22399-a8e2-43b2-b7ac-a9c40b98486e",
      "author": "donna kent",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVhP4gPVrB3X23yALkl05gwWDvIJapHVBXhdsFFaPUVbwBobo9m0A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very clean storage area. I have had no problems with the staff who work hard to make yours experience easy",
      "date": "2023-03-13T15:07:37.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Donna, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Let us know if you have questions at 888-storage.",
      "replyDate": "2023-07-10T00:40:55.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "47e6b70f-1ae5-4577-8de2-5074f37fdf36",
      "author": "Merlene Anderson",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXSjyF-Iue-TQeEWd2tiGPeJRN7OifyTXABVVCoMePZ0_Hrj0Y=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very good",
      "date": "2023-03-12T17:42:21.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Merlene. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!",
      "replyDate": "2023-07-10T00:40:55.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "5c6b4187-fb55-44f2-bbbf-32af7bc150e7",
      "author": "Shawn Soden",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU9A5HH5JZX3tOVq8dffJADfm8f1guJrNo8zBMv5h9ZCmsPR94=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "We rented a space for almost a year and we will rent again. We moved from MA to CO, we will be back and only rent from Extra Space Storage.",
      "date": "2023-03-12T04:58:56.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for sharing your positive experience, Shawn. We're committed to being your go-to stop for all your local storage needs! We are here to help with any future storage needs! Feel free to stop by the office if you need anything! ",
      "replyDate": "2023-07-10T00:40:55.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "83c5e317-7c61-4f56-801b-47c9e5d8eae0",
      "author": "Arteasia Wise",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXG9AJueE6MqcOzKVgPi51IEj4OuezQnok4Z0NwHr1BqCLjyauL=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kim is Awesome!",
      "date": "2023-03-09T11:42:34.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Arteasia. Thank you for the review. We're so glad Kim could meet your storage needs. Please stop by the office if you need anything!",
      "replyDate": "2023-07-10T00:40:55.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b5bab74e-b605-4dac-83d9-ac9946456b2d",
      "author": "Rab Everitt",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVpMKQyLIxYXKYTLtNEdmzE5cX3Bu1RRZuBpkpvmAb_1uUh6woM=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very friendly customer service, facility was spotless.",
      "date": "2023-03-02T20:32:17.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Rab! We're committed to providing excellent customer service. If you have any questions, let us know at customerservice@extraspace.com.<br>",
      "replyDate": "2023-07-10T00:40:58.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "8bde2191-5495-484f-adee-e4a7213c785b",
      "author": "Hope Dillard",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXSeboKjY-_eT6kRnjch37jw0dy4NCYWiqM__TlcDLZpXDtqe6n=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Go see Kim on Crane ave, Pittsfield Mass. She is amazing",
      "date": "2023-03-01T13:17:34.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, Hope! We pride ourselves on having a friendly, accommodating staff and are so happy Kim was able to assist you! Let us know if you have questions at 888-storage.",
      "replyDate": "2023-07-10T00:40:58.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "13346a88-301f-4609-b27b-07e08c2ea5c3",
      "author": "Michelle St Marie",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLCUVsP4M2-vswJ35dlrgIE1TgdmBdfFwPYvuyhNdAKpq5spQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-02-21T22:27:56.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Michelle! Please let us know if there's anything else we can do to assist you with your storage needs. ",
      "replyDate": "2023-07-10T00:40:58.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "fb4e761d-1cfe-4fab-9b5a-654554f966d0",
      "author": "Laci Parker",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKaLeSHzuXvDoDmkZQjJJ_sOU2IPJxAB2zf1J5T2D56t3AaMA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Awesome experience with top notch customer service,",
      "date": "2023-02-20T23:26:13.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Laci. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.",
      "replyDate": "2023-07-10T00:40:58.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "6c190217-9f3a-4c33-8d95-3966762cca7c",
      "author": "Sunshine Always",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWHLLfm3lfCgskxD9Ytp-Z9YlsE52tilREj5RIQmH6dKQGZm9my=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very clean storage business. Employee was very helpful and efficient. Would recommend this storage place to others.",
      "date": "2023-02-12T09:50:04.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind remarks, Sunshine! We're so happy to hear we have your recommendation! Please stop by the office or give us a call if there is anything else we can do for you.",
      "replyDate": "2023-07-10T00:40:58.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "ed982c88-09fa-4457-b9a6-fa6f2709af65",
      "author": "David Greenapple",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJAheOv8FfNMm12Wpa_9LbyUvaj67D7v5gWkWGCZIlFpx0XpA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kim at Extra Storage Space office in Pittsfield makes it a pleasure to work with them.  We've had a unit for 6 months and it's gone well.    We're extending for another 4-5 months.  Thanks!",
      "date": "2023-02-08T19:57:34.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, David. Thank you for the review. We're so glad Kim could meet your storage needs. We're grateful to have you here at Extra Space! Call us at 888-storage whenever you need us.",
      "replyDate": "2023-07-10T00:40:58.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b6ce59a1-416b-42e3-bbfe-7db5a1905f2b",
      "author": "Lauren Sumner",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWyMYKfrIEThBEs9kcadSCUcgviARUh6CQaTXUWpDp7CDQEqpEk=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I highly recommend Extra Space Storage! They have answered all my questions and have gone above and beyond to accommodate all my needs. It is safe, clean and perfect for storing all my company products. Kim is amazing! She is professional and always there to help. Thank you Kim!",
      "date": "2023-02-07T01:07:31.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Lauren. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Kim! Let us know if you have questions at 888-storage.<br>",
      "replyDate": "2023-07-10T00:40:58.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "22b45591-6f42-4798-a6d6-c2becdc881ac",
      "author": "Cassidy Carlotto",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWmmUjYBPXtOTVYI5MPzGr8P0kh28CwA7gRQtZzT2-BBsOmO2s=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Wonderful clean units and awesome helpful staff! I use my storage for work and it is super easy to get in and out and they have been very helpful with deliveries",
      "date": "2023-02-06T20:13:09.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Cassidy, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Call us at 888-storage whenever you need us.<br>",
      "replyDate": "2023-07-10T00:40:58.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "7db4bf23-92d9-4503-a5ff-4a6cda62f98c",
      "author": "Mark Florczyk",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjURDG7koadlIfeCAP4G968T0sil_CSI9JhzWZgT_5eWVY6Q-4n6=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "It's not everyday that I experience the level of customer service I received this morning when I stopped in for a box.  This may seem small, but it was the 3rd place I stopped today looking for an \"oddly\" shaped box as the post office put it. Unfortunately, ESS also did not have the box I was looking for, however Kim, who pleasantly waited on me, offered to check out back through their boxes which were destined for recycling and wouldn't you know, the perfectly sized box was just sitting right there. Thank you so much for going above and beyond Kim.",
      "date": "2023-01-30T20:18:56.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Mark. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience with Kim. It's great to heat that she was able to find a box that worked for what you needed! Please stop by if you need storage or moving supplies in the future!",
      "replyDate": "2023-07-10T00:40:58.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "f609fb17-7a8c-430e-9786-2fe976dc57e4",
      "author": "Jess",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIy_s8pmfwJfGx4Ru3KgYANyOG7nXxqhc2AJDvlink7BEXElw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-01-29T21:30:33.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team works hard to keep our facility clean! Thanks for noticing!",
      "replyDate": "2023-07-10T00:40:58.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "8ebd29a4-0e08-41bb-94d9-a54e80a5deac",
      "author": "Jessica Peck",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKC-3jK2HCjy64tKFIkZJ5zScKy_W-_l-rq1Fu0jwfT_lIYAA=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2023-01-17T18:58:51.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks! We're so appreciative of your excellent rating, Jessica! Don't hesitate to reach out to us at (413) 397-2660 if you  ever need any assistance. ",
      "replyDate": "2023-07-10T00:40:58.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "5201a441-9274-4494-a006-868ffcc35ac5",
      "author": "Justin Smith",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIwypajvxQhBqI88QNMIhoWs0CwVfQaJbg3Zc-JuxLtH-TKlQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very friendly atmosphere and the process was very simple.",
      "date": "2023-01-04T23:10:16.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Justin! We're happy we were able to provide a smooth rental experience. Call us at 888-storage whenever you need us.",
      "replyDate": "2023-07-10T00:40:58.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "468b4b6f-4fb2-465b-b908-59c0a324096a",
      "author": "Emily",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXk9GezpdbiQ4V9eAswSjWPWHs4a5xrHku7nqIPCOLOr3AwLLsP5w=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2023-01-03T20:43:31.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Wow, thank you for the 5-star rating Emily! We are grateful for customers like you.",
      "replyDate": "2022-07-10T00:40:58.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "950dec7a-71b5-40fc-8503-13d7e91d2d13",
      "author": "David Wuinee",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLzp0NV1CgOzQxmDNwXWTWUsakC04A6HMHci3Hdvalb__xrBg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Location, cost, cleanliness, secure facility and friendly staff … all worth 5 stars.   The unit served my needs well until it was time to close/move out.  Ending the monthly agreement and service was a breeze.",
      "date": "2022-12-29T19:46:50.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, David. We're thrilled you had a positive experience at Extra Space Storage. Our team is here to serve you, so give us a call at 888-storage if you need any future assistance.",
      "replyDate": "2023-07-10T00:40:58.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "price",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "976e1865-bfc5-46a6-acb9-e10e5ced2556",
      "author": "Gregg Pasternack (The Singing Classroom)",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUwoZ3K5r3CRCSvtb33DO1ozGbBUR4DlBOc6MEgFroK72CLY2fJ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Fantastic!  Kim is an absolute delight to deal with.  The facility is clean and they did a great job.  Couldn't recommend them enough.",
      "date": "2022-12-29T15:49:31.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We think Kim is great too! Thanks for the positive review, Gregg. We're so happy to hear that your experience with the cleanliness of the facility has been positive! Stop by our office if you need anything in the future! <br>",
      "replyDate": "2023-07-10T00:40:58.000Z",
      "tags": [
        "cleanliness",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "77a8f29c-51c2-4dea-af0b-ebedbac0279c",
      "author": "Kathaleen Mogul",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIyGPmPBgZVzCd45psRCkeX9YZosGAT2OpoeYfzoevqnZS6fA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Friendly service. Kim works with me and has been very kind and helpful. I would recommend this place to anyone that needs clean, safe, storage. Thank you",
      "date": "2022-12-28T14:55:16.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Kathaleen, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Kim! Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security while keeping our facilities clean and organized! If you need anything, do not hesitate to reach out at 888-storage. <br>",
      "replyDate": "2023-07-10T00:40:58.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "8b8ae72c-2bda-458e-a147-6b909a8aea03",
      "author": "Michael Young",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWJeCdFPjyhGDoYBUSUKPU2qG4YA5JrXLRHiByaAcaqdDuSxTEl-A=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "",
      "date": "2022-12-21T23:29:46.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Michael, thank you for the positive rating! We are happy to hear about your positive experience with Extra Space Storage. ",
      "replyDate": "2023-07-10T00:40:58.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "7af55c5c-59a9-416e-ac93-43136028bcb4",
      "author": "Tom Hocker",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXntWCZs7HzSiLIhCTM7seukpMgpmFkyWaOpLUvod47hbheXJMKQg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great service",
      "date": "2022-12-15T21:53:33.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your 5-star review, Tom. We are happy you had a great experience. Stop by our office if you need anything in the future! ",
      "replyDate": "2023-07-10T00:40:58.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "3cf293c8-667c-4a0a-a16d-611bae313740",
      "author": "Thomas Janes",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIR31u8a2GdvnGpPLRnP0hcoisG4vFeOc8_aTrtpZPhBew7Hg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Our family has rented a storage unit here for MANY years. With the passing of my sister, we’re having to let go of things accumulated during these years, and turn back our unit. We have been pleased with the service this storage facility offered, the manager has always been responsive to our questions and helpful in reminding us of payments due or information needed. If we were looking for storage unit(s) in Pittsfield area, we’d look here first.",
      "date": "2022-12-13T22:45:57.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for being a loyal customer, Thomas. We are glad to hear that we could meet your storage needs over the years. Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.",
      "replyDate": "2023-07-10T00:40:58.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "59a35d8f-15e5-4ae6-9f2e-e0fb7ec1ba95",
      "author": "Bonnie Bien",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVU57i43N2u0_uBJd66f4tYuBabt-hJ0lY4-tbT8nLqp-O93PQL=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "CLEAN SPACE easy access!!!",
      "date": "2022-12-13T20:57:12.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent review, Bonnie! We're happy we were able to provide a smooth rental experience. Call us at 888-storage whenever you need us.",
      "replyDate": "2023-07-10T00:40:58.000Z",
      "tags": [
        "cleanliness",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "ce5f2526-d7ea-4189-9639-f4399ac08b24",
      "author": "Michelle DaSilva",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJdqLCYtO4W58dCjGiVUobXN7kzikd_F8XZ4XRCAFmxr6SlMA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Rented storage unit online and quickly was provided easy access code to gate through email. Clean facilities, needed extra week and friendly staff was able to change check out date for prorated fee.  Would definitely use again in the future.",
      "date": "2022-12-12T22:24:31.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Michelle, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Email us at customerservice@extraspace.com if you need anything!",
      "replyDate": "2023-07-10T00:41:03.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "price",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "dad96778-d9ef-4ded-b512-0a4056fd2a72",
      "author": "Holley Linscott",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV3QlBNLtganuERp_YzZd5ww9e9MdodKK7Sous0-DhZqvNtiDE=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I’ve been very pleased storing my family items at Extra Space Storage. The units are tight, dry and very well constructed. Because of their quality, and area maintenance, I have not had issues with rodents or pests. The security at Extra Space Storage is noteworthy. Access to all units is limited with coded gates.The large windowed office acts as surveillance over activity going in and out. Kim manages the office & she has been there whenever I’ve needed any help. She is very pleasant & an ace at assisting with access or any odd issues I’ve had. As my family & I have downsized, Extra Space Storage has been outstanding at meeting my needs!",
      "date": "2022-12-12T19:54:12.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks, Holley! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled to hear your experience with Kim reflects that! We are so happy to hear that your experience has been positive. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security, we're thrilled that your experience has reflected that. Please stop by the office or reach out to us at 888-storage if you have any questions!",
      "replyDate": "2022-07-10T00:41:03.000Z",
      "tags": [
        "access",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e902f46a-6e1c-4ea2-b75d-258f8e7999df",
      "author": "TImothy Norton",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU-MwDh-SQn7BokJJgkduNy7uGAODy4ULKQ7xPnaC0BJX_8uMi_rQ=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Kim is awesome. You can count on her for the right info based on her extensive experience. She will take care of you!",
      "date": "2022-12-08T17:37:51.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Timothy. Thank you for the review. We're so glad Kim could meet your storage needs. Please stop by the office if you need anything!",
      "replyDate": "2023-07-10T00:41:03.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "414ba4b5-3a80-44c3-83b6-52ee1e64540f",
      "author": "Nicole DeMoranville",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWpjgcqwahDEpYmoDtZKGjWQzNI5zvHWFkJ50n9Gxyo5sit5MRESQ=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "I have worked with several storage unit facilities in the past. Storing in mulyiple units, in multiple states, at multiple facilities. Normally, itching for the day I get to leave them. Kim at Extra Space in Pittsfield is so wonderful, that I almost don't want to leave! She has made the entire experience, from beginning to end, a breeze. She is thoughtful, thorough, considerate and has top notch customer service skills. Hold onto this one Extra Space, you've struck gold.",
      "date": "2022-12-07T15:59:28.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Nicole, thank you for your positive rating! It's wonderful to know Kim at our Pittsfield location has gone above and beyond to meet your storage needs. We know our customers value clean and affordable facilities so we do our best to provide that. Please stop by our office or call us at 888-storage if you have any questions. ",
      "replyDate": "2023-07-10T00:41:03.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "f8983206-6965-4ca6-be21-3fe7eac7982b",
      "author": "Brenda Malloy",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI2D_NV8SxdtPbLUnsz6fauuQ5d8wr-9k4DdQWL7J1WyPRjDQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The lady that waited on me, Great hospitality 😊\nI broke my key in the lock, the lady gave me lock, opened the package and gave me a tip on why it broke. Outstanding business",
      "date": "2022-11-26T22:51:12.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Brenda. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!",
      "replyDate": "2023-07-10T00:41:03.000Z",
      "tags": [
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "91d51181-4720-4921-8f2e-712d2c86b7aa",
      "author": "Heather Broyles",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKTRXVaTfyqJd7X8X14dSIHouQtvww78JS1hv7kp2OlFIxl=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Kim is wonderful! Super friendly! Easy accessibility",
      "date": "2022-11-20T04:17:02.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We think Kim is great too! Thanks for the positive review, Heather. Stop by our office if you need anything in the future! ",
      "replyDate": "2023-07-10T00:41:03.000Z",
      "tags": [
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "297628df-bd2e-4f3a-8525-f291670f0e72",
      "author": "E. J. Rupke",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIuhOR-KbHIs9jiTh8EHdN1cTdvnVdcO-70tfNqO2S-oxVNtw=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Kim was so helpful and accommodating.   Plus it is so nice to work with someone who is so cheerful and pleasant.  Thanks!",
      "date": "2022-11-11T13:10:53.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, E.! We pride ourselves on having a helpful, accommodating staff and are so happy Kim was able to assist you! Please give us a call at 888-storage if anything comes up! <br>",
      "replyDate": "2023-07-10T00:41:03.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "5b7a8206-d002-4f9a-8530-af09dccc0bc4",
      "author": "Jessica J",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX5TvFO9aXK4_OLLtyDX50bCzRYIEeBQQ2ocFn2TIKl1ksAjG9e_w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-11-11T06:40:14.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Jessica, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
      "replyDate": "2023-07-10T00:41:03.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b48bc796-0dbc-475e-87a6-f65ceb59bda9",
      "author": "jeff bell",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKNWCRFEgxbBAoBxxnL2grPRp9qsPVzdqiYFhxhJDDoZmY_gQA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-11-10T23:07:27.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks, Jeff! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (413) 397-2660 if you ever need anything.",
      "replyDate": "2023-07-10T00:41:03.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "745ae3e5-9efa-4057-bb88-a6f8b7998a10",
      "author": "Adam Hunt",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWR3u354eF8IVszm8xltRLWumHax6Seyc7LnroTAkn-qvOZj9Ylrg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The gentleman who helped me his name was Jeremiah. I never had rented a storage unit before and he was super helpful helping me get the right unit. Would recommend this over any other storage place around!",
      "date": "2022-11-10T22:21:32.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Adam. We're glad Jeremiah was super helpful in selecting the best unit for your needs! Our team is here to serve you, so give us a call at (413) 397-2660 if you need any future assistance.<br>",
      "replyDate": "2023-07-10T00:41:03.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "b5514650-df2f-4d0a-affd-7367509cfc9e",
      "author": "Mary Shogry-Hayer",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKrkuaPzHUVGfhGB3E3m0hme8ZFhdSjmsHPeAIJBFWxbPIB5w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kim and the staff at the Crane Avenue storage facility were wonderful, they were responsive and professional over the last 4 months which made the entire process easy..",
      "date": "2022-11-01T17:52:32.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the great rating, Mary. We're thrilled to know Kim and the team from our Pittsfield location were wonderful, responsive, and professional to work with. Our team is here to serve you, so give us a call at (413) 397-2660 if you need any future assistance.<br>",
      "replyDate": "2023-07-10T00:41:03.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "8eaa63ab-31c1-4bfc-b245-743a7e266dc8",
      "author": "Catch Casanova",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUosk0v1fTpu4IO-5s9Z6YThlKTLQbQj-EIku-pRZ4xYV5Uk2r1=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2022-11-01T17:37:25.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Catch, thank you for your positive rating!  Please stop by our office or call us at (413) 397-2660 if you have any questions.",
      "replyDate": "2023-07-10T00:41:03.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "50ae749e-d164-452d-b93d-6bd08c4d4cff",
      "author": "Nick Richert",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX4EeJ7avBVwwQX8QSO981jQRYe1JYvMIQIOENlYvClwKaajHXD=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-11-01T16:54:04.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is grateful for your rating, Nick! Thank you for being a loyal Extra Space Storage customer! ",
      "replyDate": "2023-07-10T00:41:03.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "913ee6e2-de7a-40b9-a3d2-8715dcd4ff91",
      "author": "Roy",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJSdv9akl39hi64W1CZGjmheuGlo5A_bJnyD9xlI-7E36g63A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-10-24T20:08:15.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Roy! Don't hesitate to reach out if you need anything!",
      "replyDate": "2023-07-10T00:41:03.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "5521185a-2a26-4415-964a-7fa1858e084d",
      "author": "Gabrielle Taglieri",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK7jGN_-d7MG1RkN8bClDrVNK8hni2XtYWYElGcJ1ANq-fwBQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great space that worked for us during a reno project. Always conveniently accessible to us. Kim was great to work with and made the process super simple.",
      "date": "2022-10-11T13:38:08.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Gabrielle. Thank you for the review. We're so glad Kim could meet your storage needs. Please stop by the office if you need anything!",
      "replyDate": "2023-07-10T00:41:03.000Z",
      "tags": [
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e06e0031-92fa-47a0-aa4d-d25600aa0d18",
      "author": "Gary Herland",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLkf9W0qTX3WWEYxFMhnU1pTDvQkllfRPKJ7o5Ons_zoMaU2A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I have used Extra Space for over a year and Kim was amazing every step of the the way. Thanks again Kim.",
      "date": "2022-10-10T19:05:36.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Gary. Thank you for the review. We're so glad Kim could meet your storage needs. Please stop by the office if you need anything!",
      "replyDate": "2023-07-10T00:41:03.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "9dcb8d7d-8d35-47c8-88a2-8ea17631f071",
      "author": "Keri Russo",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL6LNIOhbdmyCWDrf_nK8KIMxZlWHFnvQi6JycMI2XvRIGrfw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great customer service.",
      "date": "2022-10-10T14:43:18.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Keri! We're committed to providing excellent customer service. Please stop by the office or reach out to us at 888-storage if you have any questions!",
      "replyDate": "2023-07-10T00:41:03.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "176ca7ff-678c-4b2e-9fe0-6891849791a5",
      "author": "Brady Donald",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjViVhV9uox858eX-B4YjW9hd_QWTanT5ZF0k37PslYziaThXrs=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-10-07T20:38:45.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Brady. We're glad we were able to assist you with your storage needs.",
      "replyDate": "2023-07-10T00:41:03.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "4c7551f3-ed1f-4e1d-9491-8ebd2150bf2f",
      "author": "Cordelia Toomey",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXW-srcLMw9YPYUMTOs8Aut777DH2ncuPKj5klZ5ZgLY2xR2Pc=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-10-07T20:37:39.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Cordelia! We're so glad we were able to meet your storage needs.",
      "replyDate": "2023-07-10T00:41:03.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "77ad8d7d-3033-45e6-a54d-b3ee9a7b105d",
      "author": "Michael Menard",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLPjdiXcb9_lEDYH3J0-Otwpsnmn4PzuIzxWuobrfNZeJXwZA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-10-07T19:17:49.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Michael, thank you for your positive rating!  Please stop by our office or call us at (413) 397-2660 if you have any questions.",
      "replyDate": "2023-07-10T00:41:03.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "f4b0efe7-8a33-4af0-8b5a-0ef91a1ac887",
      "author": "Mo Foley",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXxq_VfLfqtu8ziXqqbvHH4CogOWV3jfE3WlO5UvAUdqXwAdhFa=s64-c-rp-mo-ba12-br100",
      "rating": 4,
      "text": "Be careful with the gate code, the # doesn't work. Gates are on a bit of a delay opening so give it a few seconds to kick in. Overall positive experience, useful place to store my stuff. Kim was responsive and polite whenever I reached out for help.",
      "date": "2022-10-06T19:48:12.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Mo, for the great rating! It's wonderful to hear you had a positive experience with us and that Kim was responsive and polite! Give us a call at (413) 397-2660 if anything comes up.",
      "replyDate": "2023-07-10T00:41:25.000Z",
      "tags": [
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "440250e5-c161-412d-b8ea-5a2a4c23c011",
      "author": "Beverly Adam",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJavbbEgAD6n6Npx1uIwPRpWa433Gm8vOj0qeJFDl_RCtIZUg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Employees very friendly and helpful . The whole experience of moving is very stressful but the final piece to our move was finding adequate storage when very little was available.  All went well, totally satisfied.",
      "date": "2022-10-05T01:36:12.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are thrilled you had a 5-star experience at Extra Space Storage, Beverly!  Please give us a call at 888-storage if you need further assistance with your storage needs.",
      "replyDate": "2023-07-10T00:41:25.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "1f70b5f5-72ee-4473-be19-5f06bdddcacd",
      "author": "Brenda Radke",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIOsbnyFVdYM6Nj2Azgikt3jivlbPbZ_gsthdoYLQH4jkWPYQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Staff is amazing and super helpful to work with.  Property is very clean and well maintained.  Great place to store items!!",
      "date": "2022-09-28T20:55:16.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Brenda. It's great to hear our team was super helpful and amazing to work with! We are happy to know you found our property clean and well-kept. Our team is here to serve you, so give us a call at (413) 397-2660 if you need any future assistance.",
      "replyDate": "2023-07-10T00:41:25.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "a0a542bd-098c-4352-9c56-f82dc1bc20fc",
      "author": "Raynond Sheline",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJS2Rw5MT2RdL8dWvPjJL1qkk39fgqaQ-777CI7XsMvO3Pviw=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Kim Is always very helpful when I go in there. She has great customer service skills. I also like the location of the storage facility",
      "date": "2022-09-27T08:20:36.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind review, Raynond. We're glad Kim was able to help! Our team is here to serve you, so give us a call at (413) 397-2660 if you need any future assistance.",
      "replyDate": "2023-07-10T00:41:25.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "25452666-5f49-46b5-8b43-eb38d394e658",
      "author": "Kenyatta Young",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXUdgw9fFgYTRujHKzvW_xWzl3Hsh66mFeGmi8KBndAzj9Ms8s=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kim lachowicz At the Pittsfield  location was extremely nice and very customer service orientated went above and beyond in the Time of NEED! thank you so much",
      "date": "2022-09-26T21:15:54.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the awesome review, Kenyatta! It's wonderful to know Kim from our Pittsfield location provided you with great customer service! Don't hesitate to stop by the office or contact us at (413) 397-2660 if you need anything.",
      "replyDate": "2023-07-10T00:41:25.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "354a4884-a526-4f6f-b2b9-74201c396b70",
      "author": "Matt",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIIKzc_9GadhpoDcz-3dYmnFltrWG_XDoA3sKJ_o8xMmmFZpw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great service, Kim was very accommodating and a great help.",
      "date": "2022-09-14T20:01:50.000Z",
      "verifiedTenant": false,
      "featured": false,
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "8b5735de-7c61-49cd-8267-a2b205f619fc",
      "author": "Tim Austin",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI4KW7L7CUf-n8ZNBy4PQiWsDnRPHirrHw-WRtAdrNSNPDDwQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great experience start to finish . And the manager kim is a gem . You do not find such excellent customer service and a positive attitude  anymore .",
      "date": "2022-09-14T16:44:58.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Tim, for the great rating! It's wonderful to hear you had a positive experience with us and that Kim provided you with great customer service. Give us a call at (413) 397-2660 if anything comes up!",
      "replyDate": "2023-07-10T00:41:25.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "f2ca5d6c-2acc-411f-84eb-5e554df196bc",
      "author": "Lynn",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLLBPHJUxTIs0fwHnBlLIbGwl7dUMUKfGpvwyqdjL_1KCqvmlA=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "5 stars to the manager, Kim, for understanding, patience and just being a good person. I would trust this place for all my storage needs.",
      "date": "2022-09-13T13:51:56.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Lynn, thank you for the 5-star review! We are so glad Kim was understanding, patient, and just a good person. We're committed to being your go-to stop for all your local storage needs! As always stop by the office or call us on 888-storage if you need anything.",
      "replyDate": "2023-07-10T00:41:25.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "451b9abf-17f0-498f-817d-633be511e85c",
      "author": "Candice Forrest",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXOc4_NoiB8C4YTjpORVjtOUlAzFy22qV4pdPZYCbkgj1bUl4Xy=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "The space fit my house! Absolutely!",
      "date": "2022-09-12T19:01:14.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi, Candice ! Thanks for the positive review, it means a lot to our team. Please call (413) 397-2660 if you have any questions about your rental.",
      "replyDate": "2023-07-10T00:41:25.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "abf53d58-5982-4dff-b238-bd21426a7d89",
      "author": "Cheryl Beattie",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKjY2XjvGZn1861LE8ZHem2El5R5Spf0anl3oBKVVuxkVV4jw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Good Afternoon, Extra Space Representative,\n\nYesterday was my last day at the storage unit- since May. And I could not have been more pleased. The access was easy, yet I always felt my big load was secure. The woman at the front desk was the absolute BEST! Thank you for terrific service.",
      "date": "2022-09-12T18:48:17.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Cheryl, for the great rating! It's wonderful to hear you had a positive experience with us and that our property was secure and easy to access. Give us a call at (413) 397-2660 if anything comes up.",
      "replyDate": "2023-07-10T00:41:25.000Z",
      "tags": [
        "access",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "143fb34b-485b-4f5a-9131-ff8575860fea",
      "author": "James Brazie",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLNjvDJ1GqFiFRXYo9rl5WhJCXT3n1XWqrbcIcVWYbBN13dfw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kim  was  very helpful   very nice  and friendly",
      "date": "2022-08-24T19:39:22.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, James. We're glad Kim was able to help! Our team is here to serve you, so give us a call at (413) 397-2660 if you need any future assistance.",
      "replyDate": "2023-07-10T00:41:25.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "a23a3889-57f8-4f36-bfc6-34338f585fac",
      "author": "Amy Lynn",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXrJ0X3-0conpb8Yi3vGmPeMR7iORxLiVRUIJOPvTPkj-v7nTZ0Hw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Everyone was easy to reach and so helpful! It was incredibly easy and convenient to load everything in and out, and all my stuff was in perfect condition. 😊",
      "date": "2022-08-22T17:33:58.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Amy!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (413) 397-2660 or stop by the facility!",
      "replyDate": "2023-07-10T00:41:25.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "81c347dd-7c73-41ae-a900-d87a41e211e8",
      "author": "Jillian Albano",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL_iKPxv_hB248GwQeWE2P7fBSPUW7Whn1zyg5NZVMrMoCN7g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-08-22T15:54:55.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Jillian, You have no idea how much these 5 little stars mean to us! Thanks so much for the review. We are here to serve you, so give us a call at (888)-STORAGE if you need any future assistance.",
      "replyDate": "2023-07-10T00:41:25.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "7dae8ed1-df44-42a0-8c9f-28e6db83b541",
      "author": "Fred Orlando",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW-i1UVmYLMUbkfiHuIAZQ8V0YIFvhXYYYn6327dMqv7FVPCMB-kw=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Clean and secure units. Friendly competent staff. Easy and efficient sign on process by phone. Informative website.",
      "date": "2022-08-22T00:46:28.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the positive review, Fred!  We work hard to keep our facilities safe and clean for our customers. If you ever need anything, feel free to stop by!",
      "replyDate": "2023-07-10T00:41:25.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "5334750c-125d-486c-950d-6ba8ddc0d931",
      "author": "Keith Pleasant",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI5KwKFqI9bvaCb7vMsNYRytlfg8cjyxuwvZlRkGUL_sB286Q=s64-c-rp-mo-ba12-br100",
      "rating": 4,
      "text": "Clean, safe and secure. Manager Kim was very helpful and responsive",
      "date": "2022-08-15T18:02:29.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Keith, thank you! We are happy to hear things are going well. Reach out if you need us, please.",
      "replyDate": "2023-07-10T00:41:25.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "bf270e3a-77e7-43fb-925c-fa2452b8087d",
      "author": "Perry Cetti",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJvxuIIviCel-SQGByPfD8bN8gTGJxTFky0YUdd_uelHHkL=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kim was very helpful, polite and patient.\nVery satisfied.",
      "date": "2022-08-15T16:21:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks so much, Perry! We are happy to hear that Kim was great. Reach out if you need us, please.",
      "replyDate": "2023-07-10T00:41:25.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "34a6b8e3-5165-4d9b-997b-75f85e080707",
      "author": "Michael Beaulac",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXRDspdZkhf0ib4HxBaNKCc1NHWhMOrBw7e6Mn5Y2QJVHQL985b=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kim Lachowicz gives everybody great customer service has great personality and solves any problem you might have",
      "date": "2022-08-11T17:23:15.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Michael, thank you for the 5-star review! We are elated to hear you've had a great experience with Kim. Reach out if you ever need anything, please.",
      "replyDate": "2023-07-10T00:41:25.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "ccee6d61-6728-4fc2-8f19-3d87d59435de",
      "author": "Elizabeth Mei Wong",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKOMDuHPGpQyv31Hcc8pHSJ1QePCcNDAD-XOvtfjA7FWcAHDQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Clean unit at safe location near Aldi in Pittsfield, Mass. Lock is provided with rental.",
      "date": "2022-08-07T19:59:08.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Elizabeth, thank you for the 5-star review! We pride ourselves on providing safe and clean facilities. Please give us a call if you need anything.",
      "replyDate": "2023-07-10T00:41:25.000Z",
      "tags": [
        "cleanliness",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "63afb17b-8209-4672-924d-140a7729357b",
      "author": "Ashley Hamel",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUFcw02ncPyUM5kSTUwnFVBfx5ELYxlYqNoxDLMJGJ-zPTTnjB5=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I had the best experience! Move in was painless, when I got there Kim was so friendly and she gave me a tour to my unit and she explained how everything worked which really eased my nerves about everything. So clean and secure. I would definitely recommend to anyone looking for extra storage!!",
      "date": "2022-08-01T21:01:07.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Ashley, thanks so much for your review! We are thrilled to hear your experience was the best. We're glad Kim was so friendly, gave you a tour of your unit, and explained how everything worked. Don't hesitate to reach out to us at 888-storage if you need anything!",
      "replyDate": "2023-07-10T00:41:25.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "93c65c2d-c72b-4307-862f-34cbe407400e",
      "author": "Jonathan Spangler",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLWJj7CbRqwlrXgXSlDhjnDFnZSPZDY1Uvf17PxqVzSUveTiQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-07-28T16:10:16.000Z",
      "verifiedTenant": false,
      "featured": false,
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "ea5f410a-9a3e-46ab-b25a-c5efd3ed7ecd",
      "author": "Charlene Atkinson",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWWamy0vnO9JNe-QJGSX-08E7RRy4UdJST3vzmZiBKy0sbbJC_g=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "They are very clean and friendly! The only thing is there prices changes seem like twice this year and the year isn’t up yet. I’d still be there if there prices didn’t get so high.",
      "date": "2022-07-26T08:28:41.000Z",
      "verifiedTenant": false,
      "featured": false,
      "tags": [
        "cleanliness",
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "37de0268-f1b1-416c-8c0a-7c980681c70e",
      "author": "Joey Rainone IV",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKnF8_n7vyDuMwif4jv0W0Jppep1riwcLHZgmMQx65RdpCxoA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "This spot has always provided incredible service as well as clean and reliable storage spaces. Kim is an absolute gem and such a pleasure to speak with.",
      "date": "2022-07-25T15:58:38.000Z",
      "verifiedTenant": false,
      "featured": false,
      "tags": [
        "cleanliness"
      ],
      "sentiment": "positive"
    },
    {
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      "author": "Tinamarie Carpenter",
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      "rating": 5,
      "text": "",
      "date": "2022-07-23T21:19:43.000Z",
      "verifiedTenant": false,
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      "sentiment": "positive"
    },
    {
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      "author": "Paula Foley",
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      "rating": 5,
      "text": "Wonderful service!",
      "date": "2022-07-22T17:41:30.000Z",
      "verifiedTenant": false,
      "featured": false,
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "1a14892d-23a3-4ff1-826a-d4a1b14ec947",
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      "rating": 5,
      "text": "",
      "date": "2022-07-21T23:42:56.000Z",
      "verifiedTenant": false,
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      "sentiment": "positive"
    },
    {
      "id": "e34cca02-0690-48b1-a1f8-1a2afd3c2b18",
      "author": "Gail Natoli",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXeINlKYAW-KrzQXujJkLC2y9U05HUJLsMOYtl2cu1PfwblTPeM6A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I had never used a storage facility before and Kim was extremely helpful in walking me through the process of moving in and out. The facility was immaculate and I felt comfortable that my property was safe and well taken care of.  Kim is super customer oriented.  In fact I chose Extra Space in part, because of the reviews I had read about her.  It's all true! The company is lucky to have her.  Keep up the good work!",
      "date": "2022-07-18T13:37:08.000Z",
      "verifiedTenant": false,
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      "tags": [
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      "sentiment": "positive"
    },
    {
      "id": "25e35b38-40ab-4b73-bfc3-7cd5e9c4b02c",
      "author": "Susan Curro",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKa_ZIP0qDx7ndY2rfJoNV1brwwXe_Wwi1oYGZphYXqzIl7bQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Had to store items for our home in a pinch and the whole experience was easy. I’d highly recommend this facility for its great location and security.",
      "date": "2022-07-08T23:30:56.000Z",
      "verifiedTenant": false,
      "featured": false,
      "tags": [
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    {
      "id": "9cfe0116-4015-487e-b85a-1eedbf651be4",
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      "rating": 5,
      "text": "I would definitely recommend extra space storage. Every time I call Kim was very helpful and friendly.",
      "date": "2022-06-27T20:40:26.000Z",
      "verifiedTenant": false,
      "featured": false,
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      "rating": 5,
      "text": "",
      "date": "2022-06-27T18:00:05.000Z",
      "verifiedTenant": false,
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      "sentiment": "positive"
    },
    {
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      "author": "Anita G",
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      "rating": 5,
      "text": "",
      "date": "2022-06-18T21:49:28.000Z",
      "verifiedTenant": false,
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      "sentiment": "positive"
    },
    {
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      "author": "Alisha Ferretti",
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      "rating": 5,
      "text": "",
      "date": "2022-06-17T18:34:42.000Z",
      "verifiedTenant": false,
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      "sentiment": "positive"
    },
    {
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      "author": "Sandy Parker",
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      "rating": 5,
      "text": "",
      "date": "2022-06-11T23:28:12.000Z",
      "verifiedTenant": false,
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      "sentiment": "positive"
    },
    {
      "id": "f6bc3d35-8e11-4f04-a87c-3ae209c3afb4",
      "author": "models mania",
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      "rating": 5,
      "text": "",
      "date": "2022-06-11T16:19:21.000Z",
      "verifiedTenant": false,
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      "sentiment": "positive"
    },
    {
      "id": "017714f3-5cba-47b0-8ce7-3cee056320a2",
      "author": "Lori Cormier",
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      "rating": 5,
      "text": "Great place",
      "date": "2022-06-08T01:19:41.000Z",
      "verifiedTenant": false,
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      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "e4eaef26-6057-4e97-ac09-75a6bbf550fc",
      "author": "Michael Preston",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLpzLCYIpj7QTqLxY31LNd78ttb2mv1KISgHj8unSqhsjDG=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-06-06T21:13:25.000Z",
      "verifiedTenant": false,
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      "sentiment": "positive"
    },
    {
      "id": "ca408b28-f34d-49d5-a19f-d669a5d12d3a",
      "author": "Bill Heaphy Jr",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIQ2nb7JkSBjDUspy_jqJWtH-Ldqkd2JX1PdmA-TKy42QLHHA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-05-26T13:43:55.000Z",
      "verifiedTenant": false,
      "featured": false,
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "78e2fe90-3d7e-4265-855d-918f33f5a93d",
      "author": "Paul Bowlby",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKCdX8NmCZFeBANYq2Dj2Uj_zLuOmHPfVQBfLcuqde0yQs_1Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-05-22T23:24:34.000Z",
      "verifiedTenant": false,
      "featured": false,
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "3845c23d-c23b-4f36-95ea-e38c303b189e",
      "author": "E K",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIxXy2uG8FGdhqFlTCrU8ke8bY_L1RyCBW9QQvezToDcN_oDg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-05-19T14:18:37.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team appreciates your rating, Wash. Thank you for being a loyal Extra Space Storage customer!",
      "replyDate": "2022-07-10T00:41:27.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "428eea19-8921-40ac-8743-03779eca8e91",
      "author": "Christine Fuller",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV0BplpmhJo323qKrtApURwwUOM88tQHISHTdPIZ2KjhPkLFjChnA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-05-18T21:10:08.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Christine, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
      "replyDate": "2022-07-10T00:41:27.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "a8612c95-4b82-44ec-8ea6-eb320f0afbe8",
      "author": "Yohmarie Melendez",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX6heGU44TIqH_IfHjRF7eue83AIOIqj_xofDkJj4rOBWTox_2o=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I highly recommend Extra Space for anyone looking for storage. Easy, clean and affordable.\n\nExtra shout out to employee Kim at the Pittsfield, MA 01201 location. Thank you for all your help. She is always very helpful, friendly and informative.",
      "date": "2022-05-12T13:32:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for recommending Extra Space Storage, Yohmarie! We're so happy to hear that your experience with the cleanliness of the facility has been positive! At Extra Space Storage, we do our best to provide high-quality, yet affordable spaces for our customers to store their belongings. We're glad Kim is always very helpful, friendly, and informative. As always, give us a call at 888-storage if you need anything.",
      "replyDate": "2022-07-10T00:41:27.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "54bd9a1d-aa23-4536-882a-73114e6df765",
      "author": "Allan Kovitz",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLuH18ZfNwoTmWFSvOzBPVq3IKBd7IqgUfIm4mZGtJJV5KSYg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-05-11T11:57:06.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks! We're so appreciative of your excellent rating, Allan! Don't hesitate to reach out to us at (413) 397-2660 if you  ever need any assistance.",
      "replyDate": "2022-07-10T00:41:54.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "7879f030-2a5d-4aa8-8b47-177f39f1119c",
      "author": "Ashley Martinez",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjURMqB7vgjwfPHuUYpfuRE_vsKdOqJMCCNbYgyj8bjzzcC21Ks=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-05-10T18:34:37.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We appreciate you taking the time to leave a rating, Ashley! Your feedback means a lot to our team.",
      "replyDate": "2022-07-10T00:41:54.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "dafb3310-e152-4294-b484-0d3d50e1dadf",
      "author": "Daniel Albano",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLAP0sQqjv44easglt1hr-XWS2ntilMcHO09dgX0gy7y8DVvQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-05-09T17:36:30.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Daniel. Your rating means so much to us!",
      "replyDate": "2022-07-10T00:41:54.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "8c10bd04-0d76-4e81-89b0-adee3cc81cb9",
      "author": "Brian Richards",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUq0QhGpJjfd2wb8uHiyumR17b9l1htiXA1_9CCLXdQMTr6tR4b=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2022-05-08T17:00:10.000Z",
      "verifiedTenant": false,
      "featured": false,
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "6859e0ef-7970-48e8-9e24-4b6a293a5f29",
      "author": "Kathleen Sturm",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXAcqu8tc0RBAImuDv1DNyTpMlyULn1m2C2j7DzBM5WeVdWB8u1=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Excellent customer service!!!  The units are very clean and secure.",
      "date": "2022-05-03T12:11:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Kathleen! We're committed to providing excellent customer service. Providing renters with clean and secure facilities is our top priority. If you ever need anything, feel free to stop by.",
      "replyDate": "2022-07-10T00:41:54.000Z",
      "tags": [
        "cleanliness",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "5559a04e-3c28-491f-805b-5aff9b771650",
      "author": "Phillip Griffin",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV6FQVQs1wTZOETd7cGwx2gNTcxX3KslpWXnV__VcG8xw5px55n=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "What a great experience!  Kim the store manager went above and beyond to explain The whole process. Being a first time storage user I had no idea what I was in for. Kim made it super easy and I highly reccomend you visit her!",
      "date": "2022-04-13T16:57:13.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Phillip, thanks so much for recommending us. We are thrilled to hear your experience was great. We're glad Kim went above and beyond to explain the whole process and made it super easy. Feel free to contact us if you need anything at 888-STORAGE or stop by the office.",
      "replyDate": "2022-07-10T00:41:54.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e7568b0f-1f7f-4342-b698-a2e1df565e98",
      "author": "Cheryl Tripp-Cleveland",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUhAbkXpHgWNVnzCyxBKdrMjAXPMxXNn0uFMWjeSXvRUQhqEVRt=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-03-31T23:18:24.000Z",
      "verifiedTenant": false,
      "featured": false,
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "9892a917-c0d4-47dd-9a37-ac1bbd916fe2",
      "author": "Joe Marlow",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWRDTm-wcx88uBwNj3ma5yKry04LOqjlogBztGj1LvPuMkhQDDX=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I've had extra space for several years now. It's good to know that my possessions are safe and secure.",
      "date": "2022-03-28T21:43:11.000Z",
      "verifiedTenant": false,
      "featured": false,
      "tags": [
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "7c336361-3f3f-4f4b-bd83-101c7168d5e2",
      "author": "Serena Rooke",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXbsj0vfaQ_-EjmOEpPSeHYQY930OBTMF6vPhJKfMAc2ZBxT4TBnA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I highly recommend extra space storage! They do business right. I had the pleasure of meeting and signing up with Kim. I am pregnant and going through a lot of moving around and building so I needed a space. I had a pleasant and informative experience signing up. Unfortunately I took on too much way too fast and I found I did not need the storage unit as soon as I thought and was worried about being charged for a space that I wasn’t even using. It was all very stressful and confusing but when I called Kim she came to the rescue! She made sure the payment didn’t go through and saved me some stress and money as well as welcoming me back as soon as I’m ready. I am so grateful for amazing people like this in the world and will be back if and when I need the space!",
      "date": "2022-03-23T17:24:27.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Serena, thanks so much for your great feedback! We work hard to meet the expectations of our customers, and we're happy to hear Kim hit the mark for you! We are thrilled to hear your experience was positive and are always here to help with your storage needs! We really appreciate the recommendation as well as the 5-star review! Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions.",
      "replyDate": "2022-07-10T00:41:54.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "a9ced69b-c831-411d-8de3-fed8431d233b",
      "author": "Bryan Chojnowski",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVn0ozdUGkLKt71Kn4DdO84qobzLNnDY87v8nkKWiKhJSMPFRsr=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-03-21T21:00:35.000Z",
      "verifiedTenant": false,
      "featured": false,
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "295d401c-49cd-4db4-baf7-0e76ef5c6307",
      "author": "MARK ST GERMAIN",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJBF4vnp03FAMYPQiA8OzP9T_sdZ8MUP6A1XSbKYe_KINmrbg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-03-04T05:00:47.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Mark St, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
      "replyDate": "2022-07-10T00:41:54.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "ea7214a4-1897-4bdd-9646-2b913ac35de8",
      "author": "Albert Young",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKRWGG5ZesqFja7NE6LaDJuYVssVDlsWwQi07QdEANzjZ6PpQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-03-03T22:39:21.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Albert! Don't hesitate to reach out if you need anything!",
      "replyDate": "2022-07-10T00:41:54.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "4c77968a-842e-4d04-83a1-798e17b7328e",
      "author": "Derek Knockless",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK3wnDSgkzS3TelATg5awDLB9HbjP090YUFNZGwwrw7WDNCPg=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "",
      "date": "2022-03-03T22:04:54.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team appreciates your positive rating, Derek! Thank you for choosing Extra Space Storage and please let us know if you have any questions.",
      "replyDate": "2022-07-10T00:41:54.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "59dbea24-29df-4993-8f24-874a13f3850b",
      "author": "Nicholas Pucci",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJDewZn1PpsBzaFGQ8kOL3DRHvRQbeam-RKUTbL2hMpBi_WGg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great place great people, been a returning customer for years.",
      "date": "2022-03-02T14:45:54.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Nicholas. Thank you so much for being a loyal customer, it means a lot to our team! If you have any questions feel free to stop by or give us a call at (413) 397-2660.",
      "replyDate": "2022-07-10T00:41:54.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "99dd8d90-3158-4a3a-9c15-55df128e6397",
      "author": "Vince cesare",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLPL-tCmJL67GEFtmjb38GrPHbbx8fR72G_Sz4oO2ogaFmrbA=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "I was so glad to speak with a lady like kim as she is very professional  and made me feel like the customer i am.not just professional but friendly  and helpful, i might of wanted to vacate untill she offered a new option.wish more business had ppl like her, thanks kim",
      "date": "2022-01-19T13:00:02.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Vince, thank you for your review. We're glad Kim is very professional, made you feel like the customer you are, and was friendly. Feel free to contact us if you need anything at 888-STORAGE or stop by the office.",
      "replyDate": "2022-07-10T00:41:54.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "c19ad573-d507-43e3-9692-b02b48561dbd",
      "author": "Joseph Verchot",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKpOs88wQZBLzCVZsYRBL91ksVwKLkk8hAyd3oYLO1IvmGDdw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-01-15T17:24:13.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Joseph! We're so glad we were able to meet your storage needs.",
      "replyDate": "2022-07-10T00:41:54.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "398960d7-744c-43f3-a4e1-344b9374e123",
      "author": "Krystal Black",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWc4Ty0LiaUsQBKPGpDdHoOOVVavnTBdDZC6BZP17jiOQQ_VO_5=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I really enjoy Extra Space storage as it was easily found and the customer service I received was amazing. Thank you for being available in a time in need.",
      "date": "2022-01-14T03:38:41.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Krystal, We are super grateful for your 5-star rating! We are happy to hear you were served with the customer service you deserve! Give us a call at 888-storage or stop by the office if you need anything!",
      "replyDate": "2022-07-10T00:41:54.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "289ba024-080e-4b8c-8560-806d8d7a0d39",
      "author": "marcos gomes",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLu7nH8sIY2iYTn5IpYEbiP1s6a2Mnx4Ni4wiB1YLh4Yq5vWA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-01-07T22:21:29.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Marcos! Don't hesitate to reach out if you need anything!",
      "replyDate": "2022-07-10T00:41:57.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "ad1c9c7c-d273-4f82-85b2-873f08750ea9",
      "author": "Patty Ferrari Behan",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLC6PYNiSJbgO1VuWi1GaDZ9CdpFV_B2_M4rTQUzooF8xEYxg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very Clean and Secured units. Location is perfect. Kim at the front desk is extremely pleasant and helpful. I will def recommend extra space storage to all my friends.",
      "date": "2022-01-04T15:56:53.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your feedback, Patty Ferrari! Providing renters with clean and secure facilities is our top priority. We're glad Kim is extremely pleasant and helpful. We appreciate you recommending us to your friends. Give us a call at 888-STORAGE if there is anything, we can do to assist you.",
      "replyDate": "2022-07-10T00:41:57.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "0dbd2cec-8009-48ff-b895-e487ad912cc1",
      "author": "Jeremy Lee",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVKWToGOBeRRsCmLOTwR5jEY8pDn59LW3i9mKBPwHJTv6vgrsg3=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kim was a pleasure to work with all this time. Any questions i ever had she had answers everytime.  If need a storage space go to crane ave and talk to kim. She will hook you up!",
      "date": "2021-12-21T21:29:38.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Jer, Thank you for the amazing review of Extra Space. We are thrilled to hear Kim has been pleasant and able to answer all of your storage-related questions. We value you as a customer and are here to answer any of your storage questions. Give us a call at 888-storage or stop by the office if you need anything!",
      "replyDate": "2022-07-10T00:41:57.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "e358edbc-8277-4b6e-8747-4d54b1115394",
      "author": "Bob VB",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKaa2OjE9j3ocRRmGT98NL95g-i1eR-kgj7bx9HPsYWTgzAAw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Besides the $100 increase monthly it was a good place to rent storage.  Hats off to Kim.   She's the most friendly, helpful, kind person I have ever dealt with and she deserves a raise.",
      "date": "2021-12-17T23:03:36.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Bob. We're glad Kim was friendly and helpful! Our team is here to serve you, so give us a call at (413) 397-2660 if you need any future assistance.",
      "replyDate": "2022-07-10T00:41:57.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "de97e4da-bf22-42f5-a609-8a4453ff2076",
      "author": "Beau Fair",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWJYXV-_THzYmCXgQ4HqyVk6dmBZ1xiO_4uUKC-jZzHJl7wC_Ep=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "Extremely helpful and friendly employees. Easy access. The only reason I’m giving 4 stars rather than 5 is due to a recent rate hike of about 40%  by the new ownership that seemed a little excessive.",
      "date": "2021-12-13T21:58:39.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your feedback, Beau! We appreciate you taking the time to share your experience and we value your feedback. Please stop by the office or reach out to us at 888-storage if you have any questions!",
      "replyDate": "2022-07-10T00:41:57.000Z",
      "tags": [
        "staff",
        "price",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "943beb83-0503-48a7-9f16-822963252e91",
      "author": "Rose Dawson",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJALay9EFog2upy-VxVmctDrodZI1WyB8QhkpYp-WTOryA11g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kim was such a help and so nice. She should be the manager!!! She is great!",
      "date": "2021-11-30T15:15:12.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Rose. We're glad Kim was such a help and so nice. Feel free to contact us if you need anything at 888-STORAGE or stop by the office.",
      "replyDate": "2022-07-10T00:41:57.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "07193de8-619d-45f3-8f68-fb39b56c7931",
      "author": "Nicole Walden",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJjW4oo5f0NzPkj7vp7FNZYma19CpTYpu66M3B95MwrXUUfnA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kim at Extra Space Storage was a pleasure to do business with. She went above and beyond,  was very friendly and accommodating to all my storage needs.",
      "date": "2021-11-30T15:01:39.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Nicole, thank you for your review. We're glad Kim went above and beyond, was very friendly, and accommodating to all your storage needs. Don't hesitate to reach out to us at 888-STORAGE if you need anything!",
      "replyDate": "2022-07-10T00:41:57.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "4f131f08-4557-4b34-8f66-0d85eaba2552",
      "author": "Alyson Toomey",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ4DI7CIZO9U09Gvzrhtxwn9H48ZjxjY8T1pl6_01B5B8AWZw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Wonderful staff , very helpful",
      "date": "2021-10-27T17:51:41.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Alyson, thank you for the rating! We're happy to hear you had a great experience. Call us at 888-storage if there is anything else we can do to assist you!",
      "replyDate": "2022-07-10T00:41:57.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "81d92528-b22d-4bd6-927c-bf39458bb089",
      "author": "Ryan Bussinger",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKUJipcFwhEs6ABW1Ybq73dVfzg96d722F77cyelvF_qFnRhA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Nice, clean and secure facility in Pittsfield Ma. Kim is very helpful!!",
      "date": "2021-10-26T17:22:32.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Ryan. We're glad Kim was able to help! Our team is here to serve you, so give us a call at (413) 397-2660 if you need any future assistance.",
      "replyDate": "2022-07-10T00:41:57.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "9f5ea683-ee82-42a3-8b67-a0bdd45e60b3",
      "author": "Michelle Deame",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXgcJNv73tZFvD6wxqbZGyZZjeVytC6zsWmLuGIzWt5ELCv5Hs=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Primo storage facility! Very clean, well maintained and managed. I just moved out 21 October 2021. Most of my rental time (several years) was with Prime and local manager, Kim, who is simply awesome … friendly, helpful, and professional. Extra Space took over management of the place several months ago and wisely kept Kim on as manager of the facility and also made some noticeable improvements right away. If I needed extra space, I’d go back in a Berkshire minute!",
      "date": "2021-10-23T16:47:34.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you so much for your kind words. We really appreciate you taking the time to share the experiences you've had at Extra Space Storage with us, Michelle! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Kim! We are grateful to have you as a customer. Stop by our office or give us a call at 888-storage at any time if you need assistance or have any questions.",
      "replyDate": "2022-07-10T00:41:57.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "b1c28a7d-9bf0-42ed-95a6-855feeec7ced",
      "author": "Celeste Diede",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK9YdRDuOqr90bNuziC99NihjBzUszv_5vyfXJHvDXCNKp8Ag=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-10-14T21:37:47.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the 5-star rating Celeste! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
      "replyDate": "2022-07-10T00:41:57.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "1798be07-70bc-47a9-a048-e0019786a0b4",
      "author": "Joanne Rowett",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJbiljwiz3W4KPqZUneWPD8TKLj5SkmuGIjCxgM9WMlAGjVTg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kim was very helpful and professional.",
      "date": "2021-10-12T18:35:10.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the great review, Joanne! We're glad Kim was very helpful and professional. Please call us at (413) 397-2660 if you have any questions!",
      "replyDate": "2022-07-10T00:41:57.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "baa48c87-d70a-4a6e-8e5a-79130e23ef1a",
      "author": "Monkey house",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLb-gU7VzxIZaTkg2IZL3odOvf1gp3wiye-veqdhjAi9DYtCA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Working with Extra Space Storage was great! I was about to get a storage unit even when their physical office was closed! They had a great deal when I got my storage unit one month free and then I pay the subsequent months. They sent me the lease via email and gave me a free lock! It was so easy and straightforward! I would definitely recommend them to a friend!!",
      "date": "2021-10-08T00:55:08.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Monkey, Thanks you for your positive feedback about your experience. Our team is proud to serve you and your storage needs. Please let us know if you need anything by calling 888-storage.",
      "replyDate": "2022-07-10T00:41:57.000Z",
      "tags": [
        "price",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "3d1325f4-9761-4621-8df8-87d09870d432",
      "author": "Kim Piader",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXqCdlkh1HOgcTWxTYyfKxrS48tz15sw33krPQZqJjVvryV1IZ_GQ=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2021-09-28T05:23:10.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Kim, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything!",
      "replyDate": "2022-07-10T00:41:57.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b3ab96d9-4b5b-4a24-83f0-cf4d38d96a0d",
      "author": "Retro Reup",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWtn_kDnwoQXIOaKO9fyp-V-2fm1qQFox8o4ZY2KYo5QLDEHfYV=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-09-27T16:14:04.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team appreciates your rating, Retro. Thank you for being a loyal Extra Space Storage customer!",
      "replyDate": "2022-07-10T00:41:57.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "9997f3a0-4db9-434b-9bfa-ca12f28a6ca5",
      "author": "Cindy Hubby",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVsiyjZnyxWfx5Iec-6MsDvJ-NncplWWy6k89G93cCEzvv4emY=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great customer service. Kim was so helpful to my aunt and I.",
      "date": "2021-09-22T14:39:21.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Cindy. We're glad Kim was able to help! Our team is here to serve you, so give us a call at (413) 397-2660 if you need any future assistance.",
      "replyDate": "2022-07-10T00:41:57.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "8b305b70-8d39-47df-bbc7-1235262249b2",
      "author": "Michael Zamboni",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIOKH503qPQ-6poR_GhC8KZtFtPYjb3qMggHcFvdXdzFR4GwA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Unit was dry and clean.  Very safe.",
      "date": "2021-09-20T16:40:34.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your feedback, Michael! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Don't hesitate to reach out to us at 888-storage if you need anything!",
      "replyDate": "2022-07-10T00:42:54.000Z",
      "tags": [
        "cleanliness",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "7742eefc-8942-4488-8baf-f2453bf266d5",
      "author": "Domingo Sobers",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVLDPDQ2BpvhsmtvmKmY4ysJcdT9qNsc1MZjzpBLqA3yrHor4tK=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I’m always a satisfied customer when Kim Lachowicz is working the front desk. She is very pleasant and helpful always. Extra space storage is always clean and well maintained as well.",
      "date": "2021-09-10T16:28:08.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Domingo, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience with Kim reflects that. Don't hesitate to reach out to us at 888-storage if you need anything!",
      "replyDate": "2022-07-10T00:42:54.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "b3456ba5-89cf-4e4e-b8a1-02d204f678d2",
      "author": "Christopher Burton",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWA-AitPCH9u5c-7v4zKuSAdhYnzEqFP0Jjr3po5Hs1FwVi8Rc=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Over the last 10 years I’ve rented space about a hand full of times, From unexpected moves to planned or just needing to store something this location has from my first time renting space been great. The store manager Kim Lachowicz is always smiling and makes the process easy and she goes up and beyond for both the company and the renters. Thank you",
      "date": "2021-08-29T23:56:21.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for taking the time to leave your review, Christopher! We're so happy to hear Kim was able to make your rental process hassle-free! We appreciate your loyalty to Extra Space! Give us a call at (413) 397-2660 if you need any future assistance.",
      "replyDate": "2022-07-10T00:42:54.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "85cf2f16-2010-4e21-bd8c-0a3a7fd83e3c",
      "author": "Shannon Hickey",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVubbRJpqkIRYus23OLSt0fbe7acb60DehGFam0kUuMJp7ge1tf=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "The process of securing and filling out the paperwork for the unit I rented was easy. The person on the phone was helpful and efficient. There are two reasons I didn’t give five stars. First, there was no site manager when I went to unload my stuff, twice, and I was unsure of the process of getting the lock for my unit. I called customer service about this and she informed me that the lock would be inside the unit. I also wanted to pay for the year up front, and I wasn’t able to do that over the phone, I was told I had to do that at the site with the site manager.\nThe second reason is the price. I needed storage pretty quickly, so I really didn’t have time to shop around. And some of the other storage places in my area looked pretty sketchy, and I had rented at this facility before, though it was not an Extra Space Storage facility at that time. Before this facility became Extra Space Storage, I felt their prices were more reasonable. I rented a larger unit about 5 years ago, and it was $50 dollars cheaper a month than the smaller unit I’m currently renting. I feel the prices are very high for what you get, but as I said, I needed something quickly so I took what I could get. I also think that there should be some sort of a discount if you pay for the year in full.",
      "date": "2021-08-26T23:47:01.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for taking the time to share your feedback and review, Shannon! We are glad to hear that you had a positive experience renting with us! We're sorry to hear that you're unsatisfied with your monthly rate. Please feel free to contact us at (413) 397-2660 if you have any questions, and we'd love to discuss it with you!",
      "replyDate": "2022-07-10T00:42:54.000Z",
      "tags": [
        "staff",
        "price",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "4006c661-cf52-4dc2-8911-edee0a183714",
      "author": "Daniel Robillard",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKiaT587j8fo_AQra9AQnsnjKM8sdHAWKEIE0uz8Vos7zsang=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I would definitly give  Kim the store manager 5 STARS  for an awesome job with costumer service. It has to be the best costumer service I have had in a long time.  She made myself an my 9 year old son feel welcomed and comfortable. I definitely would give Kim the Costumer Service of the year award for Store Managers",
      "date": "2021-08-20T02:13:04.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Daniel. We appreciate your review. We are thrilled you had a great experience with Kim at our Pittsfield Extra Space Storage. Please call us at 888-storage or stop by the office if you have any questions.",
      "replyDate": "2022-07-10T00:42:54.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "9fd41b5a-0a7f-428c-90ed-3757da725d24",
      "author": "Dee Gardiner",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXlAOxBdNLrrcG_ZxlVdTdC91TlLvmucoqDj-ldUijdPRkAfF5wKg=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Returning customer. Had bad experiences elsewhere. Glad to be back. Kim has great customer service. She is the reason I went back. Prices are higher then other places but better service is worth the extra. Thank you Kim for being who you are.",
      "date": "2021-08-16T22:14:35.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks, Dee! We think Kim at our Pittsfield, Massachusetts location is great too! Please stop by our office if you need anything!",
      "replyDate": "2022-07-10T00:42:54.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "7ad9ee4a-754e-4850-b9ee-31a6ca2a71c7",
      "author": "Catherine McInnis",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJyjsxxl9XAxHTq0RJ0wqDfxKOad8sbBHG8q3xfTOmctLb0bu3y=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2021-08-15T17:36:14.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is grateful for your rating, Katie! Please stop by our office or call us at (413) 397-2660 if you have any questions.",
      "replyDate": "2022-07-10T00:42:54.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "7ae90be2-bfab-46c6-bc46-30efef743c8b",
      "author": "Martha Atkinson",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ6SJGO1ztwXP4S2aIRjHgmjRdG_yarf0U6ZB5eGnLb_FeoMQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kim is amazing she’s kind and courteous.",
      "date": "2021-08-14T17:52:02.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're happy you had a great experience, Martha! Thank you for being an Extra Space Storage customer.",
      "replyDate": "2022-07-10T00:42:54.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "22470ad4-92f9-410e-8b32-4da8137daa8a",
      "author": "Kristin Godinez",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXyTx49ghoj1UsuaXMxFojqOcKwT_LN6_f9SYgEQjRj3SmjcK4=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-07-21T19:55:33.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're grateful for your rating, Kristin. Call us at (413) 397-2660 if you have any questions or need assistance with your rental!",
      "replyDate": "2022-07-10T00:42:54.000Z",
      "tags": [],
      "sentiment": "positive"
    }
  ]
}