{
  "summary": {
    "average": 4.8,
    "total": 397,
    "distribution": {
      "1": 11,
      "2": 3,
      "3": 7,
      "4": 18,
      "5": 358
    }
  },
  "reviews": [
    {
      "id": "afcb7f79-fc11-4d4e-88ae-631d0f3017c3",
      "author": "Dfangorilla74 Definitive",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUXV4EE6p1cDBVfUUjIzqj5gg89CbqdO8ikjkW02LBvTHQSawDT=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Yeah let me be real, it's like your friend knows that you mean well and you just need to get some done she got your back..",
      "date": "2026-07-04T00:35:15.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We greatly appreciate your positive feedback Dfangorilla! Thank you for sharing your experience with us.",
      "replyDate": "2026-07-05T00:36:40.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "5e917d52-45dc-47ef-b22c-ee5b95aa61f9",
      "author": "Tap Powell",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKMaABdAkLB83r_p2DOBl4_IEef2J5pHY9BXL0hcJ_HGfM_QA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2026-07-02T21:56:40.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Tap! If you need any assistance the future feel free to stop by or call us.",
      "replyDate": "2026-07-04T00:36:40.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "a60cc0a9-f005-4e4c-9f38-00e153312db5",
      "author": "Heitor Teixeira",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ6GkGmPPXApawXr3Ns_8Yl_41guc_zxsdcfFhxdRUmBlL1tQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Excellent service. Special Thanks to the staff.",
      "date": "2026-06-17T19:06:04.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your wonderful feedback, Heitor! Our staff will love hearing this. We look forward to serving you again.",
      "replyDate": "2026-06-19T00:36:40.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "6825e253-eb8e-4359-823b-226008f0f716",
      "author": "Jaelyn Clarida",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLKXTX47YBK3nr75zP0evVcIXmrrgH0XMtMPF7HhfYKBaO9wg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Jo was amazing! Showed us around the facility while also explaining step by step how the process works and how to use the unit.",
      "date": "2026-06-16T20:55:26.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for sharing this, Jaelyn! We're glad Jo made the process clear and easy for you.",
      "replyDate": "2026-06-19T00:36:40.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b30f2a7a-4808-40b5-a8fe-c0123c5c9136",
      "author": "Patricia Davis",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJLwwgD_sRBrA3l7m6S_7rqK7QhEXz2SDQb3tlrUswBPnz7Uw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Easy peasy!  Very courteous staff and the unit was ready, nice and clean .",
      "date": "2026-06-15T15:48:52.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your wonderful feedback, Patricia! \"Easy peasy\" and a clean, ready unit — that's exactly what we aim for. 😊",
      "replyDate": "2026-06-19T00:36:40.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "76992c82-5c3e-42c8-8fd7-8f699fef1395",
      "author": "marty",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLkfKCcHsgHMyqAUaIW0Yy7FduA2U7PrVkmpXlTgFNma1dSZQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Reserving a spot for RV storage was very easy and affordable. Jo, the site manager was very helpful and knowledgeable and a pleasure to work with.",
      "date": "2026-06-10T20:23:46.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are happy to hear about your positive experience with reserving RV storage. Thank you for your review Marty.",
      "replyDate": "2026-06-12T00:36:40.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "74450a1a-5711-49ef-9199-e79a50e6970d",
      "author": "I Suppose so",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIOWkPVjjc8F8cgCPKws_RBqVUJ_hLswmK6xXzKsFksDr5Vsw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Was a great place to use until promo rate expired.",
      "date": "2026-06-08T01:05:12.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are overjoyed to have provided you with a great storage experience. Thank you for your feedback.",
      "replyDate": "2026-06-10T00:36:40.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "ed369865-729b-4814-9e04-85b04be84694",
      "author": "perry binen",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLK8rsE4CWR6m27ZYNtwDuKe_-1Stv0_ifJcysWTwMFEoTuUw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great help with all my needs\nJo was very helpful *****",
      "date": "2026-06-04T20:06:12.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are thrilled to hear that Jo provided great help with all your needs. Thank you for the five-star feedback, Perry!",
      "replyDate": "2026-06-10T00:36:40.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "7a08de07-9f33-45a4-ae42-c15945682a61",
      "author": "STEVE VASQUEZ",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKW_RChypwVRTNhG1BQMf2f99HkXj4VNorMFFWwKn3WAe-tUw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Superb service across the board!! Not often seen anywhere! Appreciate the team and facility!",
      "date": "2026-05-29T16:35:29.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are glad to hear about your positive experience Steve! Your appreciation for our team and facility means everything to us.",
      "replyDate": "2026-06-10T00:36:40.000Z",
      "tags": [
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "9687b3d9-9c39-4b17-8837-06d2352dc8eb",
      "author": "Darrin Green",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXYJfOE63UrsPexxHlIQihu2bnxqLO50lxDsGnJjNsrgVWYbwA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Jo was fantastic!   Explain everything very thoroughly. Facilities very Secure and clean.   Would highly recommend!",
      "date": "2026-05-26T14:37:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for highlighting Jo's thorough explanations and our secure, clean facilities. We're delighted you'd recommend us, Darrin!",
      "replyDate": "2026-06-10T00:36:40.000Z",
      "tags": [
        "cleanliness",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "b03e5f45-e44c-4cfe-987e-3602fd2ad830",
      "author": "Bruce Lottig",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLVPiKk48LPaF2EzBDaxKH38mLIR-0a_rbcJn51b9kWEvfzvQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Easy to work with . Very nice people to deal with.",
      "date": "2026-05-22T14:37:37.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for taking the time to share your experience, Bruce! We're glad you found our team easy to work with.",
      "replyDate": "2026-06-10T00:36:40.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "6afe3427-ca5c-4a81-8fe0-5aa544604cff",
      "author": "Tom Holloway",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWrgQvHWDUarPjdj2U0cQ7S1rcDK5hbZW9LgP656ljJF8nU6Ps=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Edna and Ginger did a great job for me and my family. Highly recommend",
      "date": "2026-05-14T18:20:39.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are absolutely thrilled to hear Edna and Ginger provided great service for your family. Thanks for recommending us, Tom!",
      "replyDate": "2026-06-10T00:36:40.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "af90ff08-5076-4b8c-b823-6d272e4cfd3a",
      "author": "Portia Wray",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVJrbqVl98tkiYC_FIpRK7xWj3if-PEOzhk0pdvD2Yu5DeO5_VV=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I have had a very pleasant experience at this storage facility each time I've needed assistance. I am en existing customer and needed an additional unit temporarily. Chris (CJ) was so helpful and thorough with helping me make my selection and made the process seamless. Great customer service!! I will recommend them for your storage facility needs.",
      "date": "2026-04-18T19:45:45.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for taking the time to share your experience, Portia. We're thrilled Chris made your process seamless and provided great service.",
      "replyDate": "2026-05-10T00:36:40.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "b9cfab1a-6bef-423c-a3dd-76b7db6d2964",
      "author": "Becky Fragnito",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLaSwCENom2zB19LstE0nwa9I_y5d8FaWEKgsTmjJfTJEqumQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "CJ is awesome! I was very impressed with the customer service he provided and his thoughtfulness. I had some apprehension with storing items but he quickly helped me relax by assuring how secure the facility is. He acknowledges me and calls me by name every time we speak! The facility is very clean and secure. I'm happy with my decision.",
      "date": "2026-04-07T00:36:35.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Becky, we are absolutely thrilled to hear about CJ's excellent service! Thanks for highlighting his thoughtfulness and our facility's security and cleanliness.",
      "replyDate": "2026-04-10T00:36:40.000Z",
      "tags": [
        "cleanliness",
        "access",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "4d526732-8e24-4438-8e08-cfca4f2c5276",
      "author": "Richard Baker",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLNH1iGYq4-xpe4w6cL_pG-KO2L7X1-gm2yw6y_y5aieCxJUw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "This is our 2nd time renting from Extra Space Storage in Longs. Once again, Ginger was exceptionally friendly and helpful in securing us just the right space we needed.\nGreat price and secure location.",
      "date": "2026-04-04T11:17:39.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for sharing your positive experience with Ginger and choosing us again. We appreciate your loyalty and trust Richard.",
      "replyDate": "2026-04-10T00:36:40.000Z",
      "tags": [
        "staff",
        "price",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "0f7f425a-aff4-47ce-9e28-ec54a2077cf5",
      "author": "Stephanie Simmons",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI9Lwp-npW1i0Q_rSJyGYdsOrM4e1qbyJC5-10HJ88vkNAHSA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2026-04-01T14:07:31.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are thrilled you had a 5-star experience at Extra Space Storage, Stephanie!  Please give us a call if you need further assistance with your storage needs.",
      "replyDate": "2026-04-10T00:36:40.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "2c4a3a89-cb9f-4f94-857a-bb216dee3962",
      "author": "Doug Haddock",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK3kH6za7jtDBQhxnlgyXsn1ffSF8qc3XBM2DKSF-Q71s6nAw=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Fair easy place to do business with.  We had an inside climate controlled unit which was always a reasonable temperature.  We felt like our items were in a secure place.  Seemed to be good security entering and exiting the facility.  Employees were always helpful.",
      "date": "2026-03-20T10:34:30.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are thrilled to hear about your positive experience with our climate controlled unit and security measures. Thank you for your trust, Doug. ",
      "replyDate": "2026-04-10T00:36:40.000Z",
      "tags": [
        "staff",
        "price",
        "access",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "1248842e-570a-461c-abda-f2d98ff69747",
      "author": "Lynn Andrews",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVGw3XoAPFemQvBiNLFDjX4qYRSb2SvpwkrbQLm337tSVdDdLe1=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Ginger and Jo were so helpful! They answered my plethora of questions, took the time to show me parking spots and units and were overall friendly. What a pleasant experience!",
      "date": "2026-03-03T18:42:51.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the wonderful feedback, Lynn! Ginger and Jo will be thrilled to hear they made your experience pleasant and helpful.",
      "replyDate": "2026-03-10T00:36:53.000Z",
      "tags": [
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "5124ec56-33c2-4c58-a5f1-38a568743fbf",
      "author": "Walt Wilson",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVQpC9iFapaV1S7oEx7kIIe9qUfvbk_HWMwj0nYbEDFqRtBzrdy=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very easy, good prices and friendly customer service.",
      "date": "2026-03-01T18:44:38.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're utterly delighted to hear about your positive experience with our storage services. Thank you for choosing Extra Space Storage, Walt!",
      "replyDate": "2026-03-10T00:36:53.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "023ae720-dda6-4f5a-9bf5-93032712c445",
      "author": "Leslie Smutz",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVLjxH9OHM2wr9eh1bwSMPAej1upIMhxKJC3SHwb0tmHdnFqdtTpg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "With the help from CJ the process was very smooth and pleasant. We really appreciate his help and patience. Nice place good security practices. I highly recommend this place.",
      "date": "2026-02-27T20:54:50.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for recommending Extra Space Storage, Leslie! We genuinely admire your positive feedback about CJ's assistance and our security practices.",
      "replyDate": "2026-03-10T00:36:53.000Z",
      "tags": [
        "access",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "892d4445-4e76-45b5-b4f9-5975db031b40",
      "author": "Jeffrey Riggins",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK1SFLpPbT0AmzaiF7t3djcPN-YmHzgC-scPXbHSoQcrayM4Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2026-02-27T00:33:13.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Jeffrey! If you need any assistance the future feel free to stop by or call us.",
      "replyDate": "2026-03-10T00:36:53.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "7dcbb60f-5bba-4219-8a34-a18e2162856b",
      "author": "David Rosati",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXQ3BFVnbVyFrAaZp32lzWUY-iLi38KwGrg_ZMAJe1z09vp9r0=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Jo (the jeep lady)😁was great! She was professional and friendly.",
      "date": "2026-02-26T16:53:34.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear that Jo provided such professional and friendly service! Your kind words about our team member are truly appreciated, David.",
      "replyDate": "2026-03-10T00:36:53.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "a6a4dd5b-0ddc-402b-a3e8-ba710c924257",
      "author": "Nidia Lopez",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIjBKNg8X92JZFOC3k72w1aAX-FqcJGsr5Q6dRNC3qN7dCkK-PJ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Extra Space Storage made everything so easy! From move-in to access, the whole process was smooth. The property is clean and organized, and I felt confident leaving my belongings there. The team was helpful and courteous, which made a big difference. Highly recommend!",
      "date": "2026-02-25T21:12:08.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear about your smooth experience! Thanks for trusting us with your belongings and recommending Extra Space Storage.",
      "replyDate": "2026-03-10T00:36:53.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d228088c-c0ae-4355-b987-48aafa641b57",
      "author": "Steve Minchew",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV63VieEUoHzlweFVXZhUdsjOdcJ-nzDIUadCoyuZHGRIQZvoX1mg=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Lady at the facility was very polite and helpful. Got an auction from there and the process was very easy and quick.",
      "date": "2026-02-18T15:57:33.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled to hear about your positive experience with our facility. Thank you for sharing your feedback with us.",
      "replyDate": "2026-03-10T00:36:53.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "ef872c07-2dbf-4a23-8a1a-ea260cfe3c61",
      "author": "lawrence Pair",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKRO7Nb_sO2qUnNnCCM2eY4VtumZ4mTevAWXozAZ6rq94i4FA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very safe,deligent,and Very prompt and reliable.",
      "date": "2026-02-11T21:26:34.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your wonderful feedback, Lawrence. We're glad to hear that you found our storage facility safe, diligent, and reliable.",
      "replyDate": "2026-03-10T00:36:53.000Z",
      "tags": [
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "88fb71ba-5ee5-4f67-aff6-2792caa5cdbf",
      "author": "Kyle Russ",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIIFzJpxzh7m-0z7LAO1ORadmjajBLocugsuMBTdsrIRksE6A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Our service representative was extremely helpful and extremely informative. We greatly appreciate her time. Thank you in advance again.",
      "date": "2026-02-06T14:56:03.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled to hear about your positive experience with our service representative. Thank you for your feedback, Kyle. ",
      "replyDate": "2026-02-10T00:36:53.000Z",
      "tags": [
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "19877b25-ae93-4a25-a6dc-7fc63fe06880",
      "author": "Len Reeder",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIF8x8T9_-s9peqOsSKY-YWgpQAdWXE-ATa2Tt_xNtKiAU_Kw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I required conditioned space for the move, both Jo and Ginger were very friendly as well as professional. The process was painless!!\nThank you very much.",
      "date": "2026-02-02T15:08:52.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are excited to hear Jo and Ginger provided friendly, professional service for your conditioned storage needs. Thank you!",
      "replyDate": "2026-02-10T00:36:53.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d424a587-f1fd-4179-8503-f20b678157c4",
      "author": "David Stoltz",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWsQwAAZ2RTym2-DTtDAg9pxvbqpGlCCjfcYay6UOrbdNIE0fhI=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Everything went very smoothly.",
      "date": "2026-01-31T17:59:58.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your feedback is incredibly valuable. We're glad to hear everything went smoothly. Thank you for sharing your experience with us.",
      "replyDate": "2026-02-10T00:36:53.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "104cac7f-d529-42a6-8d56-82f371eda0d7",
      "author": "sp bsns",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIe8HA7o0aXDBhOD2Ib97BDFQnZq-BD4_E0KJ7r4PFD2-HfNA=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2026-01-23T17:29:17.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Wow, thank you for the great rating Sp! We are so happy you had a great experience with Extra Space Storage. ",
      "replyDate": "2026-02-10T00:36:53.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "9e2d37d0-b07c-4863-b24f-53ac658ddfe1",
      "author": "Cleodus Williams jr",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL_xXHfAonex7v6ONb0a_Xtt5RxJ3fkQQ5EC_yScR0IIfHsgg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2026-01-16T01:20:27.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Cleodus! We are so glad we could provide you with a 5-star experience.",
      "replyDate": "2026-02-10T00:36:53.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "9bccef7f-a4e1-4bc6-a6a0-13bcd6bb47fa",
      "author": "Randolph Hilker",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKhiQC85EoOngSJq2fhBv3Ko-XQUJoSz7mcnweSkEkRzuqZFA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I rented two units and the process was extremely easy. I was shown the units which were exceptionally clean and ready for move-in. The BEST part of the whole experience was the Extra Storage Space representative. Her name is Aurora and she was so professional, courteous and sincerely concerned that my customer satisfaction was her main objective. She explained everything, double checked my application and ensured that my rental was perfect. They say that customer service is a lost art but for Aurora it is job one and it was a pleasure interacting with such a pleasant, caring individual. Thanks so very much!!!",
      "date": "2026-01-08T15:47:40.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your review! Thrilled Aurora provided exceptional service and made your rental experience smooth. We appreciate your kind words!",
      "replyDate": "2026-01-10T00:36:53.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "6fa5b51e-4582-439c-bcc5-22185c69f20d",
      "author": "Nils Regnell",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIWun4m_d11pj9b2qzYdTIWxzTgyJhCz1u8zmbrrWcefRab2w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Friendly staff, answered all my questions and made it easy to set up a unit.",
      "date": "2026-01-03T00:31:42.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are thrilled to hear our friendly staff made setting up your unit easy and answered all your questions!",
      "replyDate": "2026-01-10T00:36:53.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e6779f72-4e6c-46c6-8e60-fcb833232784",
      "author": "Shanekia Grissett",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUzRPz4CKcOzdIRSgnjlxSxfTncd43v7XgKmkL0RLehbpsa3lba=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Aurora at Extra Space Storage in Longs, Hwy 90, was extremely helpful, patient, and prompt in her responses. She was kind, knowledgeable, and truly a pleasure to work with. She is a great asset to your company, and her pleasant demeanor made the experience even better. I appreciate the peace of mind you provided while storing my belongings.",
      "date": "2026-01-02T21:14:29.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear about Aurora's exceptional service! Her helpful, patient approach truly reflects our commitment to excellent customer care.",
      "replyDate": "2026-01-10T00:36:53.000Z",
      "tags": [
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "9a609f8e-850a-4888-aed6-1f6c690b12f6",
      "author": "Angel Vazquez",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL77ntkPZheOgOMCXW8xIPIY2jw63MapH5m-9t17ikZgMU=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Hi there, I’m Angel I’ve looking for a storage unit for my things in longs and found the prices and service were so way out there. I have a friend that found you guys and was happy with the prices and service . it’s great to go somewhere where you get great service and wonderful smile and willing to help you. Miss Vasquez was very helpful and courteous and will tell others about your company.",
      "date": "2025-12-31T19:44:41.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear about your positive experience! Thank you for recognizing Miss Vasquez's helpful service and for recommending us. It's wonderful to know that you found our prices and service to meet your expectations, especially after your friend's positive recommendation led you to us. We're thrilled that Miss Vasquez was able to provide you with the courteous and helpful assistance you were looking for, and that her wonderful smile and willingness to help made such a positive impression on you. Your satisfaction with both our pricing and service quality means a great deal to us, and we truly appreciate you taking the time to share your experience and for telling others about our company.",
      "replyDate": "2026-01-10T00:36:53.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "fdd73080-70f3-4d55-ae03-ebadd3e0c345",
      "author": "Donna C",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJpUJPNg5mzID0qZ_RynUAwN9art1jm7NuUI4f8ckijK8amwg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "We had a wonderful experience with ExtraSpace Storage.  What really stood out was the outstanding customer service--Ginger Brown was absolutely wonderful to work with.  She was friendly, professional, knowledgeable, and went above and beyond to make the process smooth and stress-free.  Everything was clearly explained, access was easy, and the pricing was fair with no surprises.  The facility is extremely clean, well-organized, and secure, which made us feel very confident storing our belongings  at this facility.  Save yourself a lot of time and check in with this location first!! We highly recommend ExtraSpace Storage to anyone looking for a safe, reliable storage solution!  Five stars!!!",
      "date": "2025-12-15T11:50:10.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the wonderful review! We're absolutely thrilled to hear that Ginger Brown provided such outstanding customer service and made your entire experience smooth and stress-free. It's fantastic to know that her friendly, professional, and knowledgeable approach, along with her willingness to go above and beyond, truly made a difference for you. We're also delighted that you found our facility to be extremely clean, well-organized, and secure, and that our clear explanations, easy access, and fair pricing with no surprises met your expectations. Your confidence in storing your belongings with us means everything to our team. We truly appreciate you taking the time to recommend ExtraSpace Storage to others looking for a safe, reliable storage solution, and we're honored to have earned your five-star rating!",
      "replyDate": "2026-01-10T00:36:53.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "price",
        "access",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "aaee7e98-dbed-4fa4-8fb0-ef08b5b5cfb2",
      "author": "Carey Nycum",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU7MmJK6b4MNHLnVrhYgb7OuyrLsdh7zrXFXOGU2Fyid1vKc1E=s64-c-rp-mo-ba12-br100",
      "rating": 4,
      "text": "Clean easy to use storage staff was great anytime we needed anything. Price is in line with other storage companies just is more than we want to spend and we could get by with out having the extra storage. Would highly recommend for anyone who needs storage.",
      "date": "2025-12-03T13:34:21.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're overjoyed to hear about your positive experience with our storage facility. Thank you for the recommendation!",
      "replyDate": "2025-12-10T00:37:59.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "208c7d21-9c04-4e0e-9a4a-7f916e71efad",
      "author": "Chris Hewell",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKLa8DpMgu_lcsjt5kigu1QKBmOczKNsAN8xxAGtJdq1jP5tg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Doug was great at the Longs location. Very knowable and helped me secure 2 units for my move both conditioned and unconditioned space.",
      "date": "2025-12-02T23:06:29.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you immensely for your glowing review! We're thrilled Doug was able to assist you with securing the storage units you needed for your move.",
      "replyDate": "2025-07-10T00:37:59.000Z",
      "tags": [
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "40f502a5-e3d7-4f6f-8bde-c53e9a3aa6f5",
      "author": "Michael Buda",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLozNGQYo7OEYDADnj2TQasQ-kC9kA2GkaNov_Pn1ctv5gyqg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Place was excellent and ginger was great place is very secure",
      "date": "2025-11-15T20:27:41.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We greatly appreciate your feedback! Thrilled you found our facility excellent and secure. Ginger and our team work hard to provide great service.",
      "replyDate": "2025-12-10T00:37:59.000Z",
      "tags": [
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "2fe36bc5-1be8-4b3f-9a77-64fd6e313a5f",
      "author": "James Dietz",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIV4Wnazq99nmdNh5LWC9dVFOFdUFNKTxvB9g3leOi9MPmMsg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-11-14T19:15:51.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is grateful for your rating, James! Call us if you have any questions or need assistance with your rental.",
      "replyDate": "2025-12-10T00:37:59.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "23c3086f-8103-442b-aa5e-60d37ecbbc19",
      "author": "Ryan C",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIiaK19TK8E_weKgXuX6g3EocZ_IYmwABabdeNSKHuukku22Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-11-14T18:32:40.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the fantastic rating, Ryan! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call if you ever need any help with your rental.",
      "replyDate": "2025-12-10T00:37:59.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "13b588c7-d80f-4c4d-b7c2-28943c585777",
      "author": "Joseph Gonzalez",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLkp0Oihsb8asakZhlk3Een4lBIUKkF42-e59NFudDnorsB6g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Extra Space Storage has been a delight to be part of easy access, very clean, accommodating. And the staff is phenomenal.\nBeen a customer of this storage area before extra space, and it just made it better to this day. I have no complaints other than I wish they had a 30 / 50 unit.",
      "date": "2025-11-14T18:06:36.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We deeply cherish your loyalty and kind words about our clean facility and phenomenal staff. We'll consider your feedback about additional unit sizes.",
      "replyDate": "2025-12-10T00:37:59.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "6dd1e49d-2fc6-4ef4-9d66-183e47bd8f78",
      "author": "judy sanborn",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLp9VqElEhPQSwnu-ENPOlzaf9yNPlYorrsbaPOp65aZObQFg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very helpful staff. Very safe and clean facility. I have left my RVs there for several years and have always been very comfortable in my choice.",
      "date": "2025-11-08T17:02:34.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for choosing us for several years! We're glad our helpful staff and safe, clean facility keep you comfortable storing your RVs.",
      "replyDate": "2025-11-10T00:37:59.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "35d2495a-38de-4e49-b945-76256663f23e",
      "author": "Lyle Pollock",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJRBwGC-gKreJ8SAdODM87XEz5PF_Z-eEpuiyf9kWM8d-1Ezg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The staff was very friendly and helpful. They took us around and showed us our options. Facility was well fenced, electronic gates and well lit. They emailed us the necessary documents to complete the deal. Extraspace had a convenient online payment option.\nWe will use this location again in the future.\n\nWe had such a good experience last winter we are storing our RV at the Longs Extraspace again. We also recommended our friends to store their RV.\n\nOnce again we are back to store our RV here for the winter. Shout to Ginger and Terri for making it seamless.\n\nNov 8/25. This are 5th year storing our RV here. This year our plans changed several times but the staff was able to accommodate us.",
      "date": "2025-11-08T16:45:12.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Lyle, thank you for your review. We're glad our team was very friendly and helpful, and took you around. We pride ourselves on keeping our storage facility well-lit and are thrilled to hear your experience reflects that! We are here to help with any future storage needs! Don't hesitate to reach out at 888-STORAGE if you need anything! ",
      "replyDate": "2023-07-10T00:37:59.000Z",
      "tags": [
        "staff",
        "price",
        "access",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "3576a3a1-5b45-43e3-a7a4-bceaed93d519",
      "author": "Tom Moody",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLmsH7VV_ohH_mYHMeyna5yp6t5XgNZLFD1Md-Y8I_j0kuJN3KS=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Our contact there was very kind and helpful. She was very knowledgeable",
      "date": "2025-10-18T18:48:43.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear our team member was kind, helpful, and knowledgeable during your experience with us!",
      "replyDate": "2025-07-10T00:37:59.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "7788958b-4f67-47a3-aabc-aa7e771c311d",
      "author": "martisa moreira",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXxlIHNN55M4g1GUYNmzubHkzNUvY-D95aNbHZKui9fd1fQXJw=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Great customer service!! Always with do business with extra space.",
      "date": "2025-10-15T16:30:28.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words about our customer service! We appreciate your continued business with Extra Space.",
      "replyDate": "2025-11-10T00:37:59.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "c41d298c-6129-42b1-a2e9-e484cc458213",
      "author": "Jennifer Richardson",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW9hk-QsAvaNqG-fgMPyZf_iY1NR6ZnI982Q5RHUfOVBYg6CxiunQ=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Jeff was great, he was very helpful in making my reservation. I would highly recommend extra space storage.",
      "date": "2025-10-02T15:56:54.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are absolutely thrilled to hear Jeff made your reservation process smooth! Thanks for recommending us.",
      "replyDate": "2025-10-10T00:37:59.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "9f4795e7-3d40-4b46-bc01-b4ff48877bf2",
      "author": "Blue Ridge Adventures",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWLWpqPVGxBGQi2NKtA2LgGtz28qGvweXPEJgkqddGz09GlbiA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-09-24T13:18:35.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Blue! We're so glad we were able to meet your storage needs. ",
      "replyDate": "2025-10-10T00:37:59.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "def827e1-9aeb-4b92-9dab-485704a426ee",
      "author": "Kimberly Scott",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVwApcLJYI0FhgRhEMvEVG7TMju0Z_U5gb3IrHr06b8J2VRhuQ=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Helpful staff and good location. The manager who lives on property is so incredibly helpful and nice...I would highly recommend this storage facility!",
      "date": "2025-09-13T14:23:23.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are glad to hear you found our staff helpful and appreciate the good location feedback!",
      "replyDate": "2025-09-10T00:37:59.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "0114f3ad-654b-470a-bcc3-8e01fa6a3546",
      "author": "Cristina Medeiros",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW_60iKcNAhjxT8M7mmgrEjs-KCXq5glxE4zJx2UbMPRqCYnL8=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Mike was amazing explaining everything, really helpful, thank you Mike!",
      "date": "2025-09-13T03:36:34.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the wonderful feedback! So glad Mike was helpful explaining everything. We appreciate you!",
      "replyDate": "2025-10-10T00:37:59.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "42b77a01-e4cd-4cc2-98ae-6ca2149910c1",
      "author": "Bob Haney",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK2DolVWZd2AacX7Dek3UPTcltAe2ywsXMUiOPAPv2EIxZcVg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very professional people.  They went out of their way one day when I didn’t lock my unit properly and notified me by phone so I could secure it.",
      "date": "2025-09-01T22:39:46.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We deeply cherish your trust! Thanks for recognizing our team's professionalism and for letting us help secure your unit.",
      "replyDate": "2025-09-10T00:37:59.000Z",
      "tags": [
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "31135538-ca93-4a98-b9c5-5d15caed0dbb",
      "author": "Tristan Derloshon",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLYD0iMP8X3UM-5dBcdghHBfGJRFgiNIzUtn4jUzKDIwWrZag=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very easy renting process. Exceptional customer service. Had a minor issue at move in (I just needed a bigger unit). It was fixed over the phone outside of business hours. The office staff (Ginger) was super friendly. 10/10 recommend.",
      "date": "2025-08-29T20:58:39.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words about our easy renting process and Ginger's exceptional service! We're thrilled everything worked out perfectly.",
      "replyDate": "2025-09-10T00:37:59.000Z",
      "tags": [
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "af0cbc61-3782-4caa-907b-d26351f8b072",
      "author": "Cindy Parker",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWXcUp1N4UN4BLy64IJ5VebhMX1X4n9fgxYrtnxKo_oKXt5fWj5=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The facility is very clean and neat. The process to rent a unit was quite easy.",
      "date": "2025-08-22T00:37:07.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're ecstatic to hear that you found our facility clean and neat. Thank you for sharing your positive experience, Cindy Parker!",
      "replyDate": "2025-07-10T00:37:59.000Z",
      "tags": [
        "cleanliness"
      ],
      "sentiment": "positive"
    },
    {
      "id": "cf170c33-f9cf-4e84-a09e-6338713355d0",
      "author": "Heather Mayhew",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXa19iRfvIWAsSHL6Z0EZh1begy4I-ge4STtESZt8ip8WO6KL83=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great work",
      "date": "2025-08-16T15:29:09.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We greatly appreciate your feedback! Thanks for choosing Extra Space Storage.",
      "replyDate": "2025-09-10T00:37:59.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "406b2bb2-57e8-499d-ac29-4564759785b1",
      "author": "aline morris",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXDA2OYyWq-L5UEqhRGGfBF0JBmcexCgj940JPlalw2XDd6O7Op=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I have worked with both Ginger (longs sc) and Terry (little river sc) both women were extremely helpful and pleasant to work with! I will def use them again and refer them to anyone who needs a storage unit.",
      "date": "2025-08-15T19:42:19.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are grateful for your kind words about Ginger and Terry! So happy they made your experience smooth and pleasant.",
      "replyDate": "2025-09-10T00:37:59.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "32adaac4-760e-4bbc-9623-a1df1d1eb817",
      "author": "Patricia Stephens",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWSYQpBYAjvc0CPECl_gaLT-SPfc5Ro4L1XE2cMY2hqLBpUrDGt=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-08-12T19:29:23.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are thrilled you had a 5-star experience at Extra Space Storage, Patricia!  Please give us a call if you need further assistance with your storage needs.",
      "replyDate": "2025-09-10T00:38:28.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "c2951547-28b0-4143-be76-901be6d2aff4",
      "author": "Tom Kaukeinen",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJUVchfpjaL582T9r0IDYxmaSowXhmtM3H749X_WAugJSCrZg=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "be warned once you place a reservation you will get multiple emails and phone calls nicely reminding you that you have a reservation \"waiting\" for you.",
      "date": "2025-08-06T23:03:19.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for sharing your experience. We understand the reminders can feel frequent and appreciate your feedback about our reservation process.",
      "replyDate": "2025-08-10T00:38:28.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "1048c1e9-58ca-4c5f-b9f5-076bd2fa80e4",
      "author": "Angela Mansfield",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVsEjPBSjp2nJp2odjOdnz3ByzZtd9g8Jk1LtaFn7YRRwjTe7Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-07-31T18:09:13.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're happy you had a great experience, Angela! Thank you for being an Extra Space Storage customer. ",
      "replyDate": "2025-08-10T00:38:28.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "68255af5-6367-4eee-ad45-a18a15c0181a",
      "author": "Andrew Stemple",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLHcXyOf8Ana_TO6tt41osCqr8Fu-uOiBfuUmjxLJsMzV1k7g=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Great friendly service and help, was in and out in no time! Great location and pricing, will recommend this place to friends!",
      "date": "2025-07-21T13:42:08.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're overjoyed to hear that you had a great experience with us, Andrew! Thank you for recommending us to your friends. ",
      "replyDate": "2024-07-10T00:38:28.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "8f4c1471-6592-4b51-bc4e-b7fd7ebe58b3",
      "author": "Bill Deis",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKk1fMjCH9U6UUPuvsEssTmnhpQhC6fhie9ObKrpTDagbLgaA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "they recommended a larger unit due to my truck size and I'm glad they did!!! my household goods would not have fit the unit I reserved\nthey accommodated my needs to be near the entrance and the new space qualified for the first month free promotion!!!! OUTSTANDING GROUP",
      "date": "2025-07-15T21:23:21.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear our team recommended the perfect larger unit and accommodated your needs! Thanks for the outstanding feedback!",
      "replyDate": "2025-08-10T00:38:28.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "76b0b4eb-1c8d-4cf9-993c-e1eba22ffc7a",
      "author": "Lindsey Nevedale",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUsDz0WHKfa3Z6YXkRV2fSUwfJkcsuHPKiaRARzpm4jAW-7wfKOWQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-06-30T19:20:09.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're grateful for your rating, Lindsey. Call us if you have any questions or need assistance with your rental!",
      "replyDate": "2025-07-10T00:38:28.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "eb795111-f208-47dc-882e-5e1d86e0b0f4",
      "author": "Mr. Willie Tolver",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXY2wCakXKgAm_0cHrmTHSHk92yHW17vo25kqbmswB-QLjTeT4=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Outstanding service and professionalism..\nA great place to conduct business.",
      "date": "2025-06-24T22:34:55.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear about your positive experience with our outstanding service and professionalism, Mr. Willie Tolver!",
      "replyDate": "2025-07-10T00:38:28.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "a969d836-1d17-4643-a8c4-433a8e654587",
      "author": "kareem stinson",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIjpeBGVo2I6zLftv6v720uAwd46qgPJtJyE6kWGMCXIfhauw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-06-24T12:51:41.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Kareem! Don't hesitate to reach out if you need anything!",
      "replyDate": "2025-07-10T00:38:28.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "3eeeabaf-82bb-4f03-8f30-0d9288cf93ac",
      "author": "Mark Strater",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocInYPwKpRepsTWLVcQbMW7uBSLSZqWvgXu6BsLWfBbjyqhVVg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Easy terms, great service!  Thanks!",
      "date": "2025-06-20T16:18:00.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Mark! We're happy we were able to provide a smooth rental experience. Call us at 888-storage whenever you need us.",
      "replyDate": "2023-07-10T00:38:28.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "57ce1184-e3e4-462a-9769-da929b2aafdb",
      "author": "Lisa Riek",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWAxu40UussQzHj-Y2d3QaFypESEtxTznLhNayq6XGi1Jw2Z7c=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very professional with good demeanor. We had great experience.",
      "date": "2025-06-14T20:15:50.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear about your great experience! Thank you for recognizing our professional service and positive demeanor.",
      "replyDate": "2025-07-10T00:38:28.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d2399411-93c5-4b41-af7e-c523ba454279",
      "author": "Darren Kazmierczak",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKrXVmkLS7CRdIJE8Q6L5CbO_EhkqlohQ4iTzHdHrar_4clgA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Ginger and Eric are fantastic, knowledgeable and accommodating. Highly recommend them and Extra Space  Storage.",
      "date": "2025-06-14T20:00:56.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear about your great experience with Ginger and Eric! Thanks for recommending Extra Space Storage.",
      "replyDate": "2025-07-10T00:38:28.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "b45ca33b-a775-4553-ae9e-7dbcfce485dd",
      "author": "Marc Gervais",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX4kA1OavqDoyl8OTneNWJAzhq5Sgut6DvX1C_4v5DGlIbNOVY=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-06-08T22:23:53.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks, Marc! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
      "replyDate": "2025-07-10T00:38:28.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "66e9f903-9dff-42a2-b5f8-677588879847",
      "author": "Roger Michaud",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWmqw5nIOFzdOy693o09p272pHPHKoGq_IckM5NuxWeFevd-AWfAw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Eric was very Quick and Knowledgeable and Answered all Questions through the Process.  I would refer your Business to anyone!!!",
      "date": "2025-05-31T22:00:48.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear Eric provided such excellent service. Your recommendation means everything to us!",
      "replyDate": "2025-07-10T00:38:28.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "c66a469e-8174-4929-8576-5a046d2b4317",
      "author": "dana Sirica",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKeuPLXOCiwue0H1FQ5rmkeOx7QFSOgfi9I3GAXuhk_pw6Vfw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I stopped by the office on Tuesday and spoke with Eric in regards to rental space at the Rt 90 location and he told me everything I needed. I returned on Wednesday with the required documents and spoke with Eric again. The transaction went very well. Eric was extremely knowledgeable and helpful with all the questions I asked.  It was a pleasure doing business with him. Thank you!",
      "date": "2025-05-22T20:24:30.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear about your excellent experience with Eric. His knowledge, helpfulness, and professionalism reflect our commitment to outstanding customer service.",
      "replyDate": "2025-07-10T00:38:28.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "ffa11791-460f-44e3-96f7-3ad7cf7a3df8",
      "author": "JEFF BLACKLEDGE",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIMDey1tun22xQCD0SmP-PxpDYWXYzNA2CuT1li23HBLkk0oA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great service and pricing.",
      "date": "2025-05-21T10:54:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear about your great experience with our service and pricing. Thank you for choosing Extra Space Storage.",
      "replyDate": "2025-07-10T00:38:28.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "cbca5d23-6a38-45db-9c8e-1be620d7152d",
      "author": "Robert Floor",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJNGLBDNoz8xMnoMIOp14dFIkhRzgz6UEn7ZZg5aN6MLZ08Pw=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "I had a slight issue with the automated system, but their agent quickly took care of my reservation personally. Great service!",
      "date": "2025-05-16T16:40:13.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're grateful for your feedback and glad our agent could assist with your reservation efficiently. Thank you for choosing Extra Space Storage.",
      "replyDate": "2025-07-10T00:38:28.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "2d44d11c-fa22-4ea5-b181-3a75ba7492f5",
      "author": "Jarrell Armour",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXJqA4pvIQjEiillcYuDu8d0B75qrsaDPXxftRsx79UlsfFovk=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Eric was very helpful and professional. Quick and easy process. Thank you.",
      "date": "2025-05-13T20:13:27.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive feedback is greatly appreciated. Thank you for sharing your experience with us.",
      "replyDate": "2025-07-10T00:38:28.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "2c1e0f8f-1bbf-4d47-ab58-fbcf49fb6d21",
      "author": "Jon Ouellette",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJjN7L2BOH3mcAHqcZOLyYLUhL56xKUi-c88OindP4iconlpng=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-04-19T18:18:58.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is grateful for your rating, Jon! Please stop by our office or call us if you have any questions.",
      "replyDate": "2025-07-10T00:38:28.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "f1ee5925-7f34-4f54-a21f-5dcedd5b39a1",
      "author": "Bill Vaughan",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJaBQkO1dwDTy234-XWMe5hwNbTgUm5RX3KJAT0xTwOfKZ_Rw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great service and excellent facility!",
      "date": "2025-04-18T21:42:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Bill. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ",
      "replyDate": "2024-07-10T00:39:27.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "5040cee6-a6ec-4803-bc41-3d376845d48e",
      "author": "Misti Cook",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV7qVz_NBc-YBykBWgv06b0pAL-VcFN4WsSeK8yPJ3cqb_mtF7jHA=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "Unit was smaller than what I thought it was, but it will do. The one I spoke to on the phone was really nice the whole entire time.",
      "date": "2025-04-17T23:30:17.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are overjoyed to hear that you found our staff to be really nice. Thank you for choosing Extra Space Storage!",
      "replyDate": "2025-07-10T00:39:27.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "a5ca6981-d873-451a-8ea8-bcd375c8c91c",
      "author": "r.m devero",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVIFDX0JqXx4qwvjuiHXFRJYLkEAJfsWsT57E_SxBqRdXEVdbMc=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Ginger Brown (9221 hwy 90 location) is WONDERFUL!!!! She is always helpful and kind. This is the second time we've rented from this location and have been very satisfied.  Thank you Ginger for everything you do 👍",
      "date": "2025-03-31T16:10:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We greatly appreciate your positive feedback on Ginger Brown at our 9221 Hwy 90 location. Thank you for your kind words and for choosing Extra Space Storage.",
      "replyDate": "2025-07-10T00:39:27.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "4f553676-0137-4dae-9610-87f72c168db5",
      "author": "Tommy Trammell",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWGS21zuXOy5tNi4VHm-KzjM9E4DrQ7RDwcrOu_Bb2M5HAMChb6Yg=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Great location & pricing, and Ginger was a sweetheart to work with on everything!\nThanks Ginger, hope to see you again soon 😊",
      "date": "2025-03-29T17:13:17.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive feedback is greatly appreciated. Ginger will be thrilled to hear your kind words. Thank you for sharing your experience with us!",
      "replyDate": "2025-07-10T00:39:27.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d05c9b0b-88e0-4829-b173-9709e7509f8b",
      "author": "peter biondo",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL5LiBz2fz4gc2LhfSOCZkZORlsf95JvCSXw3IyXRX8qaUIww=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Excellent customer service and very friendly",
      "date": "2025-03-20T16:20:43.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're elated to hear about your excellent customer service experience and friendly interactions. Thank you for your feedback.",
      "replyDate": "2025-07-10T00:39:27.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "01dc3671-7042-40d4-afce-7f1173039f19",
      "author": "Patrick Karem",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI9A0HG8nRitMWKNikydiffOPfm40h_8AtDphUOP3KKOg5bIQ=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Great customer service. Staff is awesome. Pricing is really good. Going to move my stuff from another storage unit to here. Great location for my RV",
      "date": "2025-03-15T20:05:57.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you immensely for your positive feedback! We are thrilled to hear about your great experience with our staff and pricing. Looking forward to assisting with your storage needs.",
      "replyDate": "2025-07-10T00:39:27.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "cde23125-f416-470e-ba29-62d6d4e40ec2",
      "author": "Richard Bearre",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLTOfiyadxKAPOi3-33yUO1JfvwtHiM-notHIM6-ZVuefwCrw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Over all great experience, the staff did an outstanding job and made sure I was taken care of, I will definitely use them again in the future!",
      "date": "2025-03-15T02:05:50.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear about your great experience with our staff. Thank you for your feedback!",
      "replyDate": "2025-07-10T00:39:27.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "ed6a4def-ebf0-44cc-b334-38b9649b851c",
      "author": "Kirby Baker",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUd7dNhKJPc_PCvkGEG5gQsTaRiBLOL6K310vamX1iBb4I_XIbl=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Hwy 90 Longs location. Ginger helped me out with a spot for my 5th wheel.  She was friendly and efficient.  Best experience yet at a storage facility.",
      "date": "2025-03-08T00:10:41.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We greatly appreciate your positive feedback on your experience at our Hwy 90 Longs location. Thank you for sharing your experience with Ginger!",
      "replyDate": "2025-07-10T00:39:27.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "0ed3d7fd-14fb-4431-b47d-500904d12ce8",
      "author": "M Desto",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJHdokBc9g4OZIhZEt8iMjDTSeKQZcVRw5wOxn7b2mhspv7jw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Excellent facility and Service!",
      "date": "2025-03-03T16:32:16.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are elated to hear about your excellent experience at Extra Space Storage! Thank you for your wonderful feedback.",
      "replyDate": "2025-07-10T00:39:27.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "a0093b9d-166d-4335-b05f-29f02e3d757a",
      "author": "tina nease",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXeN8F-Pc0mdFHlwRq_RGxZ7OfNrVlIlj5ZNXVqidD4DB9lSxu3=s64-c-rp-mo-ba12-br100",
      "rating": 4,
      "text": "Very affordable, clean and roomy space",
      "date": "2025-02-23T02:52:20.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear that you found our storage space affordable, clean, and roomy. Thank you for your feedback.",
      "replyDate": "2025-07-10T00:39:27.000Z",
      "tags": [
        "cleanliness",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "fc527b76-b110-422c-b70f-1aac331e6e84",
      "author": "Hot Rod",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIoYne-5sCdT_a9x7jcTbkqMSnZ2McW1yEeD0jGO5t2CvHxAA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Outstanding secure service.",
      "date": "2025-02-15T17:55:43.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We deeply cherish your outstanding secure service experience.",
      "replyDate": "2025-07-10T00:39:27.000Z",
      "tags": [
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "03b38499-1b1b-4bf4-8647-e4ae6706d777",
      "author": "Jeff Willingham",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX4PBfnJmKzo_JlQHVQoKuA2Ulw-B0sUmovDbLKs9Dh5YwEzQi4=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Super easy process to lease a storage unit.",
      "date": "2025-01-18T21:22:54.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your wonderful feedback. We're glad to hear that leasing a storage unit was a super easy process for you.",
      "replyDate": "2025-07-10T00:39:27.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "2fd83d00-b20b-4f2c-9f0b-49b0ed5ba349",
      "author": "Brigitte Bland",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXkai-AVYMiOhHfd-SqbiY0ilR4qu4ivIaQdyD9QyLan3hx1EO4xQ=s64-c-rp-mo-ba12-br100",
      "rating": 4,
      "text": "",
      "date": "2025-01-18T19:23:37.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the positive rating, Brigitte. Please call if you have any questions.",
      "replyDate": "2025-07-10T00:39:27.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "779b8eb1-f220-41b4-b37f-9b12da66050c",
      "author": "Karen Kronk Richey",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXkHVm7aEhZXZfrqyfYCxmOadIiKWFjDXygql_7_Nwb4gwzZ4w=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Securing my storage space today could not have been easier! Jeff was knowledgeable, professional, and personable.  Great representative for your company!",
      "date": "2025-01-14T18:45:09.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're delighted to hear about your positive experience with Jeff at Extra Space Storage! Thank you for sharing your feedback.",
      "replyDate": "2025-07-10T00:39:27.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d0c1cc03-567f-44d0-87fc-8cbf1fb3ed55",
      "author": "craig law",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKPoAokcJOGS0UC_8Oe_AqOv_od0_amQqMxAv1D1F3ETpljGA=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Easy contracting process, great staff, fantastic overall experience!",
      "date": "2025-01-14T17:14:59.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you immensely for your positive feedback! We deeply respect your experience with us.",
      "replyDate": "2025-07-10T00:39:27.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "7b674ace-01a2-4b78-9c14-75f706f33285",
      "author": "Gerri McNeer",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWeSzg5E2GeZFbkiylkJf8Otb_wwBKB_zoKXgfOyzu1jH5wKqz1=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Jeff was very helpful",
      "date": "2025-01-14T16:41:26.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your feedback. We are glad Jeff was glad to assist you.",
      "replyDate": "2025-07-10T00:39:27.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "35653fa7-2568-4147-b0a1-a0d6298461ac",
      "author": "Steve Cox",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWGtSkZEUIt5BS060LnpYy8zyqAoe_93vslimjDNGPNiIGeS9s=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Easy process without any hassle. The place is extremely secured and clean. Ginger was such a pleasure to work with a personality to match. I highly recommend this place if you’re looking for somewhere to store your belongings!",
      "date": "2025-01-10T20:18:15.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Steve! We're happy we were able to provide a smooth rental experience. Please call us at 800-800-3456 if you need anything!",
      "replyDate": "2024-07-10T00:39:27.000Z",
      "tags": [
        "cleanliness",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "399464f8-8c3b-48a6-b618-38e34cd7487c",
      "author": "Demetric L Gandy",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKx4C46HRr5d_-9AArCg9ZZ9fawGzAT9kmqnws2qi4Me2sT7M19=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "By far the cleanest and the best service I had at a storage facility.  I recommend that everyone come here for their storage needs.   Five Stars",
      "date": "2025-01-08T20:52:28.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are absolutely thrilled to hear about your positive experience at Extra Space Storage. Thank you for recommending us!",
      "replyDate": "2025-07-10T00:39:27.000Z",
      "tags": [
        "cleanliness"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d77e44ba-ac9c-4a14-8dd7-776149886f39",
      "author": "Que K.",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXuZgVakVJINCBsLRYWKogDl-Q6z1RbG1rqphKsNjSVMuAttW8=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Amazing customer service and best pricing for a storage unit!",
      "date": "2025-01-08T20:51:47.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're pleased to hear about your amazing experience with our customer service and pricing at Extra Space Storage!",
      "replyDate": "2025-07-10T00:39:27.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "0614effd-b105-4839-a308-56e4e3fbea1d",
      "author": "Dan",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVpRql43C3MJncxeJmueRfERIlQ74NydO2Le5FUYNZ4PDDWSLB0=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "I just used this facility for the first time to have my boat stored all of the people there were amazing very friendly and accommodating . It couldn’t have went any smoother!  if we could give more stars we would!!!!!!!",
      "date": "2025-01-08T20:31:43.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your review! We're thrilled to hear about your positive experience storing your boat with us.",
      "replyDate": "2025-07-10T00:39:52.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "4b52ea84-8ac0-48b2-89ca-791a6ba13102",
      "author": "Terry Sturgill",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUUT3rZgjtwrKeBIgMFMs59ndzyPhrGJ8t4FOayS2vLy0-4eMU=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The employees were very helpful and answered all the questions I had about the rental process.",
      "date": "2024-12-27T21:10:15.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled to hear that our employees were helpful and answered all your questions. Thank you immensely for sharing your experience with us!",
      "replyDate": "2025-07-10T00:39:52.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "91070b15-9860-4d87-a95c-d915283b99a5",
      "author": "Shaneka Washington",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUuhTl5W8dXWUkVVPOy3Pk7UwIaviaCoTfZyuUcWVDvVQ9L2yI=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-12-09T17:46:14.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Wow, thank you for the great rating Shaneka! We are so happy you had a great experience with Extra Space Storage. ",
      "replyDate": "2025-07-10T00:39:52.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "4f669def-ea4a-4918-8de8-11d1c5bcf27a",
      "author": "David Rider",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWePeTEdgY7x0eAoBt9nIuqrfdB3bVrBbklkKrmq9DhzLNGZkmX=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Service here is very professional. They will go the extra mile to help you. Clean and well managed facility.",
      "date": "2024-12-09T00:25:58.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're privileged to hear about your positive experience at Extra Space Storage. Thank you for your wonderful feedback.",
      "replyDate": "2025-07-10T00:39:52.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "1a155c45-3ab1-4738-8abe-7396e677bbd6",
      "author": "Esco Pluto Baby",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVilAAYRdcGgh2BTjJIHz-zJZ84GaTLBz9rSOFgu6nD0AWW7AFa=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very nice on my first visit here. Teri and Ginger were very helpful to me and they made my day",
      "date": "2024-12-07T23:31:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your review! We are glad Teri and Ginger were able to assist you during your visit.",
      "replyDate": "2025-07-10T00:39:52.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "8d8d187a-3b6f-4b36-8af6-691b49a6d55e",
      "author": "Tanya Cole",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXejayS5JYrjDVs8-QGGUWVGrEDKYS4CkdJsMXuWlZ-9BufhcY=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Terri was very vast and efficient. Very clear on every questions that was asked thanks so much Terri",
      "date": "2024-12-07T17:54:49.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are overjoyed to hear that Terri was very efficient and clear in assisting you. Thank you for sharing your experience with us.",
      "replyDate": "2025-07-10T00:39:52.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "f6a308a4-cfaa-4e8b-955e-c8bae7008452",
      "author": "richard daddona",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXljpj7P9YM3cF_wpT-AYdNvQpSiCH7vMOCkPjGsMHi_jqa2IIG=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Terri and Ginger were very friendly, professional and helpful throughout our check in process. We are very happy to have found this storage facility!",
      "date": "2024-11-25T22:37:57.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We greatly appreciate your positive feedback! Thank you for choosing Extra Space Storage.",
      "replyDate": "2025-07-10T00:39:52.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "63ea3d90-5cc5-4ab7-8bfc-1177a30ca8b1",
      "author": "Jody Richardson",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKvf4zbKn6Hb-29J8Bj1oG4FVcZO8c1upR0orDDAGllNzqzdA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great experience and one of the staff!",
      "date": "2024-11-21T01:32:31.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for sharing your great experience with us!",
      "replyDate": "2025-07-10T00:39:52.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "802f2ad2-18f4-4290-9073-acad05bf8438",
      "author": "Christopher Bordzuk",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU_F7GknRmhlRrjbiWNBUIr2BLU9EM2eE5gAYA89OP9pTnW7Bc9=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-11-12T20:10:42.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Christopher,  thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
      "replyDate": "2025-07-10T00:39:52.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "2c18159d-afe9-4079-abca-dd1a41968ae5",
      "author": "Shelley OBrien",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK90A0f5FKWwu9RD_YLs2zsuA2DkfWepAgjG8Kcs0-bc1y7Kw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Customer service is excellent! Staff was wonderful and courteous.",
      "date": "2024-11-10T18:16:40.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're ecstatic to hear about your excellent customer service experience! Thank you for sharing your feedback.",
      "replyDate": "2025-07-10T00:39:52.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "de5f35c3-a12b-47f5-ac27-f92b38b6c3d8",
      "author": "Gabriel Gennarelli",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK2ux05CLNelm6-e_CEyKiRKsZ-lHDy97JgaykjOGMfYcaEHA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "We had Terri help us find a storage unit.she was very helpful and took us to different units to find the best storage for our needs.I would recommend them for you storage needs",
      "date": "2024-11-06T16:24:45.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're excited to hear that Terri was very helpful in finding the best storage unit for your needs. Thank you for recommending us!",
      "replyDate": "2025-07-10T00:39:52.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "7eb64e4a-d224-4f3e-b62a-aab2515c5239",
      "author": "Will McCuen",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKRVS41MYE6FSnsM7W_RDIAMHteY9g_NAVrUqiTAzzp8l7cfdE=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "We are in process of bldg a home in NMB and now have 4 storage units in various cities.  This location has been the most courteous and engaged, by far.  Highly recommend !",
      "date": "2024-11-05T11:06:01.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive experience with our storage facility is greatly appreciated! Thank you for choosing Extra Space Storage.",
      "replyDate": "2025-07-10T00:39:52.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "0629105b-1219-45b8-ac07-0e61a16628c9",
      "author": "Everett Hoyt",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLxbMuNc6vP7p5rbCSI4iTwkqtWEp4hIYjk9Nwb5bxv37RTcg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great customer service,  price is very reasonable",
      "date": "2024-10-31T15:13:52.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your review, Everett Hoyt. We're glad to hear you had a great experience with our customer service and found our prices reasonable.",
      "replyDate": "2025-07-10T00:39:52.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "ddfddd34-17de-418c-b145-c5c06b2ed408",
      "author": "Carson Hardy",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXXpzFWoOUEhiVw7EVkJfLiPP0id_JzvhJGIBMp6pAVsvw-zFXr=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-10-29T23:21:55.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi, Carson. Thank you for leaving us a rating! Your feedback means a lot to us! ",
      "replyDate": "2025-07-10T00:39:52.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "76bfebfc-e33f-44d4-95d1-b0f628ed7a26",
      "author": "John Sullivan",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW2a2kzGC31V5ssbozIE0aoM_b7iNECUee700w9kdjdTskLLOk=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Extra Space Storage had just the large size storage unit I needed, so I reserved it quickly. To date, we have just completed the prep work as we will be moving things to storage shortly.\n\nMaking some comparisons, Extra Space seems to be a really good deal.  This location also will accommodate tractor-trailer access which means no need to move things to a smaller truck...one less handling means less chance of breakage or missing pieces.",
      "date": "2024-10-29T19:33:55.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your review is appreciated. We are glad to hear that you found the large storage unit you needed at a good deal. Thank you for choosing Extra Space Storage.",
      "replyDate": "2025-07-10T00:39:52.000Z",
      "tags": [
        "price",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d6c09961-4c22-4454-bcc2-9362822d99d1",
      "author": "Ralph Walton",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV3olsRZaqkxoyr8u3s0eYayKMCURLrZ_gORKu_vk7gDrGCJWL3=s64-c-rp-mo-ba12-br100",
      "rating": 4,
      "text": "The facility is clean and well maintained.  The staff is pleasant to talk to and very friendly.",
      "date": "2024-10-29T16:33:35.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for sharing your experience. We are glad to hear you found our facility clean and well-maintained, with friendly staff.",
      "replyDate": "2025-07-10T00:39:52.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "9852940c-a294-4856-9538-362f1b411df0",
      "author": "Mark Petersen",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX7hp3agR8WDoDpTHML-c8m1e6lo4srQtQZJ-PS232lm3CCqbs=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Ginger was a big help.  Very couteous and helped us work through our paperwork issues with our RV dealer so we can store our travel trailer.",
      "date": "2024-10-26T19:19:37.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive feedback is greatly appreciated! Ginger is indeed a valuable member of our team. Thank you for sharing your experience with us.",
      "replyDate": "2025-07-10T00:39:52.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "6d8c8078-b657-47a1-931d-52158ee67fab",
      "author": "Dave Horanzy",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLiuwA9ft1c8zpICa4c1PoSajFMMfMEOjT_YwT6L3epMkPdSA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very helpful, responsive and professional experience with reservation and contract etc.  price was super competitive as well.",
      "date": "2024-10-25T00:33:39.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your review. We're glad to hear about your positive experience with our services.",
      "replyDate": "2025-07-10T00:39:52.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "2e527c21-5556-44cd-b399-6a9410a9e15c",
      "author": "Mary Ann Smith",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKks9LbuBzmVLcjMSAxt96ZSEKPnX87nP-OjOIhLnlP31uVyA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Both Josh and Ginger were very knowledgeable and answered all my questions and more! As well as a fantastic rate! Thanks!",
      "date": "2024-10-10T22:52:23.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the positive feedback, Mary Ann! We're glad Josh and Ginger could assist you.",
      "replyDate": "2025-07-10T00:39:52.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "366bd8fb-e257-4f3f-946d-404574ccb81c",
      "author": "Bob Cummings",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKGDZXEU3ybQtfmEEBClxzITgzgE2YP8zhjwKgCQAuhekOpSw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very flexible with reservations. Also, many storage plans that allow savings on long term storage. Knowledgeable staff who returns calls in timely manner.",
      "date": "2024-10-08T16:17:27.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive experience with our storage options and staff is greatly appreciated. Thank you for sharing your feedback.",
      "replyDate": "2025-07-10T00:39:52.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "66e87893-0b68-48bd-9fef-8205e2002b4f",
      "author": "Ryan Fulton",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ9JWpwQm6Qiz9z65-3DpHYLJcpSfEcYo1nKKd4ESbuflcqjg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-10-03T22:27:43.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Ryan. Your rating means so much to us!",
      "replyDate": "2025-07-10T00:40:05.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "2133a6f0-7a33-4550-a299-9260634a7862",
      "author": "Suzanne Klein",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI0pS2asX9mZrMg-5XSllNp1-Ga5A2CvXrQAHLtFdeBisp-uA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Easy to open an acct. Very nice and efficient office staff. All questions answered with complete understanding of the question (a rare happening these days). Price was great, storage unit was clean and had easy access.",
      "date": "2024-09-28T21:19:15.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive experience is greatly appreciated. Thank you for sharing your feedback with us.",
      "replyDate": "2025-07-10T00:40:05.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "price",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "dd8f0b83-1318-4cda-8eb5-4b1913163665",
      "author": "Robin Wooley",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJJRagocIuyh_FJCqNkmDhIghWwqrpO4cFs753CnZbiMMIvIg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-09-25T19:11:13.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Robin. Your rating means so much to us!",
      "replyDate": "2025-07-10T00:40:05.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "63ce0223-b81b-47b5-b626-37f8e319fa3c",
      "author": "Karen Collier",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJtBCrnVY3JCnOAYzK5dPNXoVHOTAg77z0Y1QHhYYg6k3iIhw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-09-25T01:59:55.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're grateful for your rating, Karen. Call us if you have any questions or need assistance with your rental!",
      "replyDate": "2025-07-10T00:40:05.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "2b7292c0-f1e7-4da9-963b-6461fd635afd",
      "author": "David lacivita",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUf3pCTeK0nyh6900_zh0xAG8ITr6vkqpKBWrZMB1vxuhM0Mb3WHA=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Jeff was very professional and helpful",
      "date": "2024-09-14T21:36:06.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your review. Jeff was very professional and helpful. Your feedback is incredibly valuable.",
      "replyDate": "2025-07-10T00:40:05.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "cd61e043-f1b7-483d-82f0-48978bec0347",
      "author": "Kristy Ellerbe",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUimF3HxLoLa2Ok5R3rAYF-a8ZVniS00aalLGBsioEbvlwyv5JADQ=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "So far so good",
      "date": "2024-09-14T09:12:23.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled to hear you're having a good experience so far. Thank you for sharing your feedback!",
      "replyDate": "2025-07-10T00:40:05.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "88c721a1-e1f5-450e-88df-e44c06549904",
      "author": "Larry sloup",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKystOSr68Se9HuzGEPeBigtk-ccoNC__wvukdBxk66rCaiLQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very helpful & professional.  Maid it Very easy",
      "date": "2024-08-31T19:30:56.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're delighted to hear that you found our team very helpful & professional. We aim to address all feedback promptly. Thank you for choosing Extra Space Storage!",
      "replyDate": "2025-07-10T00:40:05.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "74d2e63f-02ed-46ef-b57a-234f12815ce1",
      "author": "Ed Faulkner",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXTVr4NBZz-Y_y2-E4aNXqADPVHWqt0aMmZCS93WzXToZMSeTaeuQ=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "The staff was great. Terry handled my check in. She was very accommodating. The check in was quick and easy. The facility was very large and impressive. I highly recommend them.",
      "date": "2024-08-29T10:55:37.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive feedback is greatly appreciated. Thank you for sharing your experience with us. We're delighted Terry provided excellent service during your check-in process. It's wonderful the check-in was quick and easy for you. ",
      "replyDate": "2025-07-10T00:40:05.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d7cce168-f6f4-4b61-8c6f-aefe444d24b0",
      "author": "Joseph McDonald",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJnfKkx8V0n7uXRVH0LdHb_XqybmvOwTJiERz63pJsxW-8_Sw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Excellent customer service",
      "date": "2024-08-27T14:30:06.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you immensely for your positive feedback, Joseph McDonald. We deeply respect your kind words about our customer service.",
      "replyDate": "2025-07-10T00:40:05.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "6eb9e861-f993-4198-a035-9e5a1cc265a8",
      "author": "Elayne Cirbo",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJYmG6ep1EMLvtG4oU0Yhyh0j9_e0SagTP_9K3MnP0QZ7N-BA=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "This process of renting a storage space was simple.  Terri is professional and a pleasure to work with.  This is the second Extra Space Storage location we've rented in the Myrtle Beach area and the experience was the same in both locations.  Great customer service.",
      "date": "2024-08-25T18:28:16.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We greatly appreciate your positive feedback, Elayne! Terri will be thrilled to hear your kind words. Thank you for choosing Extra Space Storage.",
      "replyDate": "2025-07-10T00:40:05.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "ce91998d-f520-4522-a60a-1eb56d388995",
      "author": "Elvia Hudson",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKW2IWlgSlshiv_-A6k1Lt1DItI53SV96tKXOoxIzkCbB5fkg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Easy to apply for. Great customer service.",
      "date": "2024-08-17T18:48:04.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're ecstatic to hear you found our application process easy and enjoyed our customer service. Thank you for the positive feedback!",
      "replyDate": "2025-07-10T00:40:05.000Z",
      "tags": [
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "c1f86df5-5010-43c4-b352-599908419996",
      "author": "Steve Wesmiller",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU13X2LeC34xwplZj22HOlgrFjpHXf-_rw2W29KQXyEZvYP6647=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great staff and always reliable … I leave my car there every year during hurricane season without worry or concern.",
      "date": "2024-08-17T15:32:12.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive feedback is greatly appreciated. Thank you for trusting Extra Space Storage with your car during hurricane season.",
      "replyDate": "2025-07-10T00:40:05.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "f75edd65-7970-4e76-9b9d-534970b28acb",
      "author": "Todd Shirley",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUqgoxuXNSORiiCpFWhT_ahFIYYklMVhiLJqrr3QTLOT6mm-Nu1=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2024-08-09T16:29:01.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team appreciates your rating, Todd. We're glad we were able to assist you with your self-storage needs. ",
      "replyDate": "2025-07-10T00:40:05.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "1c1240e3-78c8-4e01-a8e1-82cd560506bb",
      "author": "Mel Murray",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV2-3LnzprWvxbLo9A7btlSJAfYcrZBaQTmwnmAPeTDowzBwxZY=s64-c-rp-mo-ba12-br100",
      "rating": 4,
      "text": "The people here are great. We picked this place to store our RV because it has a dump station and water fill stations and had no intention of changing facilities but we were just notified the dump station and wash stations will be removed 1 September. What a HUGE disappointment. We would have even paid extra for this convenience but I guess we are out of luck.",
      "date": "2024-08-03T01:14:26.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We value your input. We apologize for the inconvenience caused by the removal of the stations. Thank you for bringing this to our attention.",
      "replyDate": "2025-07-10T00:40:05.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "5df4344e-8f59-43b5-9c34-e4d62dfbb1c7",
      "author": "Robin Wooley",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJWsCWhsVgf6zOyf3PaRrG4ont-b4TQ4yFnCemrp6anK_fqsQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Fast and fair in price",
      "date": "2024-07-26T17:28:33.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your positive feedback, Robin Wooley. We deeply respect your experience with us.",
      "replyDate": "2025-07-10T00:40:05.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "39e80db6-7701-49c6-b7b6-334ee4c76459",
      "author": "Heather Mappin",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUqUhB9ckhXclq-p-9PDDjqs9sqJ7NL6fhEV_z04jA6eyhPPwLO2Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Ginger was very through, and took the time to explain all my options. Facility is clean, secure. If you are looking to rent contact Ginger, any other facility is a waste of time.",
      "date": "2024-07-25T23:26:24.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Heather, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Feel free to reach out any time at 888-storage. ",
      "replyDate": "2023-07-10T00:40:05.000Z",
      "tags": [
        "cleanliness",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "3f93e603-f6cc-45cc-a830-62c0ed743945",
      "author": "Frankie Williams",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUECIMdX0m7IXUtXdI-iBM2fhR0WW-X-yHcbA-CEro8k3667EA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Awesome service and a great facility to store my motorcycle trailer! The ladies in the office were very helpful and friendly. I highly recommend this spot!",
      "date": "2024-07-13T21:35:54.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive feedback is greatly appreciated! We are thrilled to hear that you had a great experience storing your motorcycle trailer with us. Thank you for recommending Extra Space Storage!",
      "replyDate": "2025-07-10T00:40:05.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "7e86031f-f115-46a1-9a36-24e213b8dc32",
      "author": "Elaine Trumble",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK1jmSpezxbBI06MM1hnIMG78L0vKxYeTGvJh7HlVX3cOo3Cg=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Excellent service! Made the experience easy.",
      "date": "2024-07-11T16:45:15.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you immensely for the positive feedback! We strive to make the storage experience easy for all our customers.",
      "replyDate": "2025-07-10T00:40:05.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "0bef721c-6492-4594-9af4-36c207ed4be1",
      "author": "Robin Filler",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLXynR7DtBBkmaKhM-CRI1pbKZMbVmjuJcGjC-5_5kmhaPO_A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The people there are wonderful. They are extremely helpful and respond quickly to your needs. Top notch",
      "date": "2024-07-08T17:17:12.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the positive feedback, Robin! We genuinely admire your kind words about our team. We're always here to help with your storage needs.",
      "replyDate": "2024-07-10T00:40:05.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "48a36d98-2f4a-4da9-809d-2a3a98fec835",
      "author": "mark stowell",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWzW1pYkkvHy_rzbuspnQSq469MicKpm4hroippyzpCmCNAkco=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-06-28T19:19:32.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team appreciates your rating, Mark. Thank you for being a loyal Extra Space Storage customer! ",
      "replyDate": "2024-07-10T00:40:05.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "0d30d8df-2e6d-4d6e-968f-112e9bf6aec3",
      "author": "Jeff Williams",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIonK3UrGqsDwyWvoCXvip8itm6ySxnhRxKxB3Ssnbj6IlsVg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-06-28T16:19:51.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Jeff! Don't hesitate to reach out if you need anything! ",
      "replyDate": "2024-07-10T00:40:08.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "58f727e5-7cbd-4230-bbe2-9763c4aefa0c",
      "author": "Cindy McKenzie",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ-oKp5SX2R-_W0LMbIjqSgi7_147FJP9pBhRshlq4kCde3QA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Absolutely the only place to use. Staff is awesome. They always have time to assist you and speak with you.. always kept clean.. Simply put Just a Great group of people that are always awesome to deal with..",
      "date": "2024-06-23T16:28:27.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Cindy! Don't hesitate to reach out if you need anything!",
      "replyDate": "2023-07-10T00:40:08.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "a7976423-3059-43e7-837f-11c86cb1eead",
      "author": "jason ladd",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKZVQcSt0h8PseDQGAVrpNk8B5WfEqI6m2_LTJ3Rb7Dx7r1hQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-06-22T20:22:42.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Wow, thank you for the 5-star rating Jason! We are grateful for customers like you. ",
      "replyDate": "2024-07-10T00:40:08.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "8bde4c0c-4a9a-4910-be34-409c046c9f9b",
      "author": "activ learn",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW6g4su1567GHnWpMqE_K-dMVhCEojJhM28OwgVASNox5uKlRxl=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Ginger and her office are absolutely fantastic! When we leased a space the process was so easy, and she was a huge help the few times we needed it! Thanks for such a great experience!",
      "date": "2024-06-22T20:16:53.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear about your positive experience with Ginger and our team at Extra Space Storage. Thank you for choosing us for your storage needs!",
      "replyDate": "2024-07-10T00:40:08.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "859eaaf6-3006-4639-a12a-2e613223caeb",
      "author": "Nate Holder",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI9ODWoIyPGW_AxXDbQlh21iiE5vmMnh1pDUynlsukrKHJ3Rw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Extra space storage has taken care of all of my storage needs for years! Ginger and Terri are great to work with!!!",
      "date": "2024-06-22T20:15:19.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for taking the time to share your positive experience with us, Nate! Ginger and Terri are truly valued members of our team. We appreciate your continued support.",
      "replyDate": "2024-07-10T00:40:08.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "3f1ed8c0-7056-43f5-af43-9be24f55bfca",
      "author": "Eric Morgan",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIWbvDx3w2SXS-iT7hKojH-h_sadHhmr0l8LKmMLz-aUjpmAw=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Nice people, reasonable cost. Very helpful",
      "date": "2024-06-22T20:13:07.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are pleased to hear that you found our team helpful and our prices reasonable. Thank you for choosing Extra Space Storage.",
      "replyDate": "2024-07-10T00:40:08.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "a55393eb-9fc6-4dee-8da5-a30cdeda30af",
      "author": "Antoinette",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXBU8KBhb7pCiApvGQ5VORnXzGaTCxuKNtXbS4GFYotOG4g3-kX=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Extra storage  has a wonder woman  working at the desk. She was very helpful and save my skin when I was in a pinch. I really appreciate  her for making my moving day just a little leas stressful.",
      "date": "2024-06-15T16:58:18.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are overjoyed to hear that our team member was able to assist you during your moving day. Thank you for choosing Extra Space Storage!",
      "replyDate": "2024-07-10T00:40:08.000Z",
      "tags": [
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "a2026a3a-7d68-422e-b56c-87c21a5975c2",
      "author": "Allen Whittemore",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUi83M8p2z_g18QDFyOmPtEg4zutD-rHltM4bPFzzD_8BBR4VCIMg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great people! Great place over the years I have used this place a few times and every time they have had great customer service!",
      "date": "2024-06-11T00:03:16.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We genuinely admire your kind words and are thrilled to hear about your positive experiences with us over the years. Thank you for choosing Extra Space Storage!",
      "replyDate": "2024-07-10T00:40:08.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "cc194b1e-b073-4e29-a22d-a5b9a4ed058c",
      "author": "Dan Jacobs",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKWkXZgFom5PALzggwP4o2sQumpkQy_WkHJuFctCCgcJ6n3sQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very friendly, Very helpful,staff is great. Prices are great too.",
      "date": "2024-06-07T20:54:45.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're pleased to hear that you had a great experience with our staff and found our prices to be great. Thank you for choosing Extra Space Storage!",
      "replyDate": "2024-07-10T00:40:08.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "32d3c187-cab8-43b9-b6f2-b9000ab16f80",
      "author": "Gary Rippey",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXu5JkwDuua98VfLFKK2WSazAb8eo7eUFz98zOrRYYJPybDo4R03A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-05-31T21:58:38.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Gary! Don't hesitate to reach out if you need anything! ",
      "replyDate": "2024-07-10T00:40:08.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "d1b799c0-a4c3-4718-84a8-916ed61eb52e",
      "author": "Whitni markita Law",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWEr0QYQPToXBGXBsxL8mRYn-bspHFhQEko7CmYprnqkvCEUS77=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-05-30T17:18:09.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Cobra, thank you for your positive rating!  Please stop by our office or call us at (843) 627-4919 if you have any questions.",
      "replyDate": "2024-07-10T00:40:08.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "04b13a41-a9ff-43e9-b571-85978edabef8",
      "author": "Stacy Stonstrom",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL2xYq1qRJv4GY7umEKY_uUGb1XVgIH0aE-HtQnFH85dYpbOQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-05-24T18:01:00.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Stacy! Don't hesitate to reach out if you need anything! ",
      "replyDate": "2024-07-10T00:40:08.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "fe194485-afeb-476b-831c-ca621e1d7513",
      "author": "Dennis Davis",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKElKVPZ6z0Y6nQpBt8kMk8pE5BVER4FZBzcsLQ_aXPAk6qeg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "She was very polite and helpful.. gave us excellent service.",
      "date": "2024-05-22T21:03:59.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your review! We are excited to hear that you received excellent service from our team.",
      "replyDate": "2024-07-10T00:40:08.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "dc334697-2541-47ff-b19d-77d27fad87c9",
      "author": "Tim Lauer",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKFTfRkFMqVeLK_40-eaEGCAsHDvYQeeFKLZwB_W-g0RB2VmA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-05-20T21:38:29.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're happy you had a great experience, Tim! Thank you for being an Extra Space Storage customer. ",
      "replyDate": "2024-07-10T00:40:08.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "f9bb9cb3-c808-4fe8-b182-5becfb15e440",
      "author": "Peter Bowditch",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLIBzOm9zmOJdwTEAb0az3TM_U7w89bTXVn1ynt4XoIsq87Iw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great staff.",
      "date": "2024-05-19T13:15:38.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for sharing your concerns. We will address any issues with our staff.",
      "replyDate": "2024-07-10T00:40:08.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "bc7be7c0-bcc2-4078-9abf-6d73a0085983",
      "author": "Poerogi",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXlacs2TxyTfUXicvCk49pZRr3tBBVy08Y-jDgBPaSBSD-4Lw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-05-17T19:31:30.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks! We're so appreciative of your excellent rating, Poerogi! We are here for you if you need anything.",
      "replyDate": "2024-07-10T00:40:08.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "7561734e-10a4-4ca4-92c0-e023f842dc46",
      "author": "John Mathisen",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIfKFQgaxJlmwQBjvaZFMMv2waiMNJHDxawKn5ZSc-lkGGdVA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Wonder Woman was spectacular. She answered all our questions with confidence and left us sure we were using the right storage facility",
      "date": "2024-05-16T15:02:37.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you immensely for your kind words, John. We are thrilled to hear that we provided you with exceptional service. We're always here to help with any of your storage needs at 888-storage.",
      "replyDate": "2024-07-10T00:40:08.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "2cbfafe3-4e72-4b9f-a4f6-a7607068b214",
      "author": "Jeff Martin",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLNmrzvWmVCS9JBZbsnLTdYFVObAtDQXXaG-6QH2VROJV8bNA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Ginger and Terry are fantastic to work with! Process was seamless to get started with my units",
      "date": "2024-05-11T20:06:33.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for sharing your positive experience with Ginger and Terry! We're glad to hear that the process was seamless for you.",
      "replyDate": "2024-07-10T00:40:08.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "8656eeb9-9a04-4e2d-bdc4-99b73c4ee7f3",
      "author": "William Lytton",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJtAQ6a95FpTzGRddnGkfwl42vInwYI5ftstQAnIaoH3VIC8A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-05-06T19:28:23.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi William,  thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
      "replyDate": "2024-07-10T00:40:08.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "cd5a0346-233c-4bca-b968-72ab6505e6b8",
      "author": "jeff coleman",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVLYCm0SkssH3IaUCCvFeCfGcgcX5VQhXVsG4VCPjBkQrhTGddBTw=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Staff was great!!!!!, very helpful and polite, it's a very clean storage company, happy we found your company.",
      "date": "2024-05-03T21:42:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the awesome review, Jeff! It's wonderful to know how helpful and polite our team has been. Don't hesitate to stop by the office or contact us at (843) 627-4919 if you need anything.",
      "replyDate": "2024-07-10T00:40:08.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "39fef438-1621-4daa-82d9-79e2ea7c5700",
      "author": "Georgia Harris",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUHKbPJgCWmC0j251rUf8OM5FbSUevtKViPbsGEhcZ71wmZcir_=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Ginger was great! Made the process effortless. I highly recommend this company!",
      "date": "2024-04-30T14:48:32.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, Georgia. We pride ourselves on having a friendly, accommodating staff and are so happy Ginger was able to assist you! You can reach us at 888-storage  if you need anything!",
      "replyDate": "2024-07-10T00:40:17.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "37d4d7b2-6656-43c4-ac3e-a69278a64a6c",
      "author": "Tim Crawford",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVQWBTdernmGqEVhfkSBI_OslKFUdY79q7nV7_sEsusJEq0wqQoNg=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "What a pleasure it was to reserve a storage unit from these folks! The girls in the office were so polite and made it so easy for me to reserve!",
      "date": "2024-04-30T12:28:43.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Tim, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Don’t hesitate to call us at 888-storage if you need anything. <br><br> ",
      "replyDate": "2024-07-10T00:40:17.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "756415a8-42b1-4a01-a4a9-8db4f014721b",
      "author": "John Nielsen",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKDCh0H9xYd9peDtSA5hqHj8iibIm_6Zrf2nEkowWmeJ4UsEg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very helpful and personable in providing me with a good storage solution",
      "date": "2024-04-24T16:42:58.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "John, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! As always, we're here to help at 888-storage whenever you need us.<br><br> ",
      "replyDate": "2024-07-10T00:40:17.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "901cd2fd-6d63-4e2d-aa09-e51995640841",
      "author": "brett bentley",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKiU5PEmOePEzx-pl9iaxPONAFlXXn3_3XlecXft7ACUBZ2UA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "If you need a storage unit by far this is the best facility on the Grand Strand.  Terri was a joy to work with and the facility is secured and safe.",
      "date": "2024-04-17T18:53:57.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Brett, thanks so much for your review! We are thrilled to hear your experience with Terri was positive. Security is our top priority and we appreciate that you have trusted us with your belongings! Please stop by the office or contact us at 888-storage if you have any questions! <br><br>",
      "replyDate": "2024-07-10T00:40:17.000Z",
      "tags": [
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e8aa8594-0db3-4511-bcb2-df38f37a8a44",
      "author": "Anthony M",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLeXHc4krH0hoF91XIgwo_LrvOxg8xxgBRQ0Ll4zvQq1J2XGA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I have been with extra space for three years at a couple of different locations and they have been very Helpful with price and any issues I have had !",
      "date": "2024-04-07T19:06:47.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the awesome review, Anthony! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! We're here to help with anything else you might need at 888-storage.",
      "replyDate": "2024-07-10T00:40:17.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "6af87284-e40b-461c-a41b-4c26e8ca28ef",
      "author": "Lisa Smith",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKIAFpwxPIUC0qXroS0W_xHb9DNxo5qRGokeU0-CEu_Q8tmxg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-04-02T22:09:39.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Lisa! Don’t hesitate to call us at 888-storage if you need anything. <br>",
      "replyDate": "2024-07-10T00:40:17.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "ec79b750-b5ad-49b4-9fd0-13ad345798cc",
      "author": "Dennis Hakeem",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI59V0-WWo_3-mLDNX9cQJN12n9DWtd3ODrykJYG-_RNIpS=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Ginger was excellent.  I’ve been in customer relations for many years.  Now retired.  I’ve learned that exemplary customer service doesn’t come from doing your job.  That’s what you’re supposed to do.  Excellent customer service is being able to correct a poor customer experience to an outstanding experience.  That’s what Ginger did.  She’s a credit to her company.  Thanks Ginger.",
      "date": "2024-03-28T02:51:42.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Dennis. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Ginger! We're always here to help at 888-storage if you have any questions or need assistance with your rental.<br>",
      "replyDate": "2024-07-10T00:40:17.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "6b490b30-8b4c-4c76-852a-4e9b07d64a56",
      "author": "Bavi Verhoeven",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW7EatkQifKhROn3TK4CPv1_g-3ChWU802WMp0wRk5sPh9qA3sL=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-03-27T16:25:33.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks! We're so appreciative of your excellent rating, Bavi! We are here for you if you need anything.",
      "replyDate": "2024-07-10T00:40:17.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "c6915b84-f92b-417c-b7a5-c7a13e8cc3b6",
      "author": "Samantha Hall",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXZXmSKuoQEM33P6fp725OF4tLhmCkkmzKpUErgBppbZdzQZhaG=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very friendly and helpful.",
      "date": "2024-03-20T16:30:01.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks, Samantha! We think our team is great too! Please stop by our office if you need anything!",
      "replyDate": "2024-07-10T00:40:17.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "a7fc8efe-55f8-46aa-b728-356fd49dcb23",
      "author": "Linda Whitehead",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ2r0yyQdUMmS8e4oAgHd2SGqh5Sa2C1XsJveYSTmbooNOsdfGi=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "So far so good. I haven't actually been in my unit yet but everyone has been very nice.",
      "date": "2024-03-12T17:49:53.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your 5-star review, Linda. We are happy you had a great experience. Please let us know if you need any assistance or have any questions. We can be reached at 888-STORAGE.  <br>",
      "replyDate": "2024-07-10T00:40:17.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "a65fa59e-d340-486f-8985-9e3f6707e3d4",
      "author": "Larry A. Smith",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUARxvXMFuDlgUJhqnc7ilWlw2UD_-T7EQdU4l2vMhZeLGXnLY=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "They made the process very easy. Everyone was very courteous and professional.",
      "date": "2024-03-08T22:59:51.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Larry, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (843) 627-4919 or stop by the office if you need anything!<br>",
      "replyDate": "2024-07-10T00:40:17.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "6fbf1e1d-2108-4adb-b877-b960b2619659",
      "author": "waylon helman",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV_Uzl7jBCQEJqmhpLEt_uCp2xcd8ZIpkz3eiZEcrSI4ZqaA9Lp7Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-03-05T17:26:18.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Waylon, thank you for your positive rating!  Please stop by our office or call us at (843) 627-4919 if you have any questions.",
      "replyDate": "2023-07-10T00:40:17.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "d1df0743-851a-4f73-9314-900c0654f39f",
      "author": "Sean",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVEuYMfWtl1zSSqmXPtGrxIhzpfJNGnFAaKF70Cn_5qbrPWeWIF=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Fast set up. Clean facility. Professional staff.",
      "date": "2024-03-04T21:20:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Sean, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Don’t hesitate to call us at 888-storage if you need anything. <br><br> ",
      "replyDate": "2024-07-10T00:40:17.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "194b1ed2-8bcd-43c7-b313-5bd6eb041951",
      "author": "deb15mike",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK7CIzTGbcKRJi2cVe1p5RBVVcHI5_-QIM9a_Ym5Zas0wf1Sg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "We are 100% satisfied with Extra Space Storage.  From start   to finish everything was over the top. Terry the spealist was fantastic and made all the paperwork understandable.  Two other ladies were present and were very pleasent.  We would like to give them the best recommendation possible.",
      "date": "2024-03-04T18:40:45.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the fantastic rating, Deb15mike! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call at (843) 627-4919 if you ever need any help with your rental. ",
      "replyDate": "2024-07-10T00:40:17.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "623cb2a6-16d6-4e26-9ca5-1ca27667f90a",
      "author": "Austin Mitchell",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJogHMoLBCivp9jIQpKcVp76PlY0NsceCwlaCC-Sm3BH0JxmQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Quick and easy service very helpful.",
      "date": "2024-03-01T20:07:55.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Austin. We're glad our team was able to help! Our team is here to serve you, so give us a call at (843) 627-4919 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:40:17.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "cbf04f50-0835-4380-8c60-a1e3a5a12fe9",
      "author": "Sharon Fratus",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJXCxF_PQna4Jj-4s8Em94HmRcJrjuYTMIA_fBAL13xzfqKfA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "What a great experience! Very informative and attentive. Made our experience so nice during this hectic time of relocation. Wide spaces, excellent security and very clean!",
      "date": "2024-03-01T00:49:23.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Sharon, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! If you have any questions, let us know at 888-storage.<br>",
      "replyDate": "2024-07-10T00:40:17.000Z",
      "tags": [
        "cleanliness",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d5cb685e-1e6f-4514-aed3-feb95ce43325",
      "author": "Kaye Benson",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUVRED76SVPfguCmOY176R7fy8f4TYo2JlF8tpQV90RL820Ok8=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Ginger at the Longs, NC location was very helpful, patient, and personable.  It was very pleasurable doing business with her!",
      "date": "2024-02-26T15:20:07.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Kaye, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Ginger! Please stop by the office or give us a call at 888-storage if you need anything. <br>",
      "replyDate": "2024-07-10T00:40:17.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "8da2396a-a09b-425a-9c44-e3bec7383d93",
      "author": "Shalawn",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKFeHViFoPQm9UVoUTJgdmwsGfR9jgNZKEZ-GQ4yjVw98fCzw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Ginger and the other employees at the Extra Space Storage location on Hwy 90 (Conway, SC) were respectful, helpful, and knowledgeable.  I received top notch service.",
      "date": "2024-02-24T17:46:52.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, Shalawn! We pride ourselves on having a friendly, accommodating staff and are so happy Ginger and the team were able to assist you! Please call us at 888-storage if you need anything.",
      "replyDate": "2024-07-10T00:40:17.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "b234bc79-7b8e-47a3-b4df-c03d17377d94",
      "author": "Terry M",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ8t1WJlry4GdInhxyYA-nauCoE0QfhvgaG7-ZPjkRQGtrdng=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Very friendly and professional. Very clean !",
      "date": "2024-02-23T18:44:49.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Terry, thank you for your review! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled your experience reflects that! Don’t hesitate to call us at 888-storage if you need anything. <br><br>",
      "replyDate": "2024-07-10T00:40:17.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "3e7c4958-e860-4b22-a453-bff1a188c768",
      "author": "David Funkhouser",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU53W_TBGTo1TIsnXXxGEcJXcUOswZOzxZNsT5cpSWpo6_2lV1Z=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Ginger was great in checking me in and explaining the process. She is an asset to Extra Space Storage!",
      "date": "2024-02-20T09:50:12.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi David, thanks so much for your review! We are thrilled to hear your experience with Ginger was positive and are always here to help with your storage needs! Give us a call at (843) 627-4919 or stop by the office if you need anything!<br>",
      "replyDate": "2024-07-10T00:40:27.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "a2c73f56-3b36-4e1e-ae0d-0568eb960db0",
      "author": "Bob Anderson",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLzbtqLX8IeQxnOw9U3tojjqD9HeY5P0Av2oReJ7ruTQIK8zA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very professional. All questions answered. So far, so good 👍",
      "date": "2024-02-18T20:34:40.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Bob, we are so happy to hear that we can accommodate you and answer all your questions. Thank you so much for choosing Extra Space Storage! Please call us at 888-storage if you need anything.<br> ",
      "replyDate": "2024-07-10T00:40:27.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "2940640f-34d7-4f2e-95ab-8e115e435018",
      "author": "James Beatty",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIn0F31ckQRubo5i32Tad00IFKmTNBVJF-7_ClD2TOl0cMr2g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The 3 young ladies in the office were fantastic. One of them has a nick name of Wonder Women and it fits her well. They explained everything including long term pre payment option. I will be recommending  all my friends to them.  Have a good weekend ladies.",
      "date": "2024-02-18T10:21:46.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the awesome review, James! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Please stop by our office or give us a call at 888-storage at any time if you need help or have any questions.",
      "replyDate": "2024-07-10T00:40:27.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "ada49cd2-6dfb-44f2-9bb9-d9d87292b3df",
      "author": "Pam Sears",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ0fD4UFEQqrGzVlbzjP8gIKkEPyOU47B2Cm9bGovv9t7yfrg=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "I was referred by a friend who used this storage facility in the past and it came highly recommended, especially Ginger, the manager. I missed her the first time I went in, but Lea helped me out with the information needed.  I went in to see about an outdoor parking space for a very large (semi) truck. The second time I went back, Lea remembered me and assisted again.  She gave me options that would help and it was a wonderful experience. Her manager, Ginger was busy at the time but came back into the office before I left and answered a question that Lea was unsure about. All in all, they both were very friendly and accommodating!  Great experience and I highly recommend this storage facility! Great job ladies!",
      "date": "2024-02-09T22:59:59.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Pam! It's wonderful to hear you had a positive experience with us and that Lea and Ginger were a great help. Your recommendation means so much to us. We want you to know that we are here to assist you with any further storage needs! Give us a call at (843) 627-4919 if anything comes up!",
      "replyDate": "2024-07-10T00:40:27.000Z",
      "tags": [
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "057d1931-4b74-48b4-b8ee-4cd37985b8f5",
      "author": "Korteria Tillery",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWGZDj6c5Hir9JUGBB6VGTusSt_blUF4wWa-NquBVwRRTIIgo9R=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Quick and easy service, great knowledgeable employees",
      "date": "2024-02-02T22:38:34.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Korteria! We're happy we were able to provide a smooth rental experience. Please call us at 888-storage whenever you need us.",
      "replyDate": "2024-07-10T00:40:27.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "1745c68d-e8e4-4aa7-b2ed-eb12a9ac033e",
      "author": "Larry S",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL0__VYNg3qGk5fKiq44BKsoD7gprVPZJbKwJdaOwZPpOYyzQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Smooth process",
      "date": "2024-01-28T19:03:49.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Larry, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Don’t hesitate to call us at 888-storage if you need anything. <br><br> ",
      "replyDate": "2024-07-10T00:40:27.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "9f3480cc-26e3-4fb1-b09a-60bd3756b5e1",
      "author": "Johnny T Jones",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUV_qH_a2DhdGHZDJJ5X2m9tsNp7Xkcr4DRQaoIQmnx9itcfufz=s64-c-rp-mo-ba12-br100",
      "rating": 4,
      "text": "Professional, courteous worked hard to see the size unit I needed.",
      "date": "2024-01-24T19:57:40.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks, Johnny! It's wonderful to know our team was professional and courteous to work with. Don’t hesitate to call us at 888-storage if you need anything. <br>",
      "replyDate": "2024-07-10T00:40:27.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "3c0cb8e5-e3e5-46c9-b6d8-fd79121a112b",
      "author": "Don Jake",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJDTWNk8zZ235DydBQUWTJMDoWIsKb7O6xPqV8xx5NQw0S6TA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-01-17T17:30:51.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the positive rating Don! We are so glad you trust Extra Space Storage with your belongings. If you need any assistance in the future please do not hesitate to reach out at (843) 627-4919. ",
      "replyDate": "2024-07-10T00:40:27.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "88d0bfbb-1519-4889-9c52-1d4c64aba7b9",
      "author": "robert stahlmann",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKANexy_Uo5BaGd1RBv56ACepU4-fT8FGk8hP8dyakf49xA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-01-13T17:12:03.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We appreciate your rating Robert! We work hard to keep our facility in tip-top shape for our customers. ",
      "replyDate": "2024-07-10T00:40:27.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "7a53e368-ab47-4036-ac00-2892656229b9",
      "author": "Robbie Pate",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJdBTIq6i6fvBx1Ot2EPWSGWwKp1DUjtfjX90CwefXGS5gvGw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Darin was very helpful and answered every question I ask and took his time to explain everything in detail, highly recommend this property and Darin!",
      "date": "2023-12-27T15:30:31.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Robbie! We're happy Darin was able to provide a smooth rental experience. We're here to help with anything else you might need at 888-storage!",
      "replyDate": "2024-07-10T00:40:27.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "57e92b07-a3ad-4356-9199-48ef9fe58e79",
      "author": "Bridgette Vaught",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKJSAtVRAdbWS3ThdnLTl4QiqvGwoMNrmw0Ur-zzhVTV8lW8A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Ginger was GREAT!!!  Both the ladies working on 16 December made things so uncomplicated!!!\nI was stressing with so much stress o do and they really made the process so easy, even down to having a lock ready at the unit for us!!!\nGreat work ladies!!!!",
      "date": "2023-12-18T18:10:00.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Bridgette. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Ginger. We're grateful to have you as a customer. Call us at 888-storage if you need any assistance.",
      "replyDate": "2024-07-10T00:40:27.000Z",
      "tags": [
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "feb27bc8-965a-4d18-80ec-44103c567848",
      "author": "Richard Huger",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKHBwl6IR7rkUMm-384w6TxPt3t8IKTudYio4pwA9eOUmNWxg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Staff is very friendly and helpful.",
      "date": "2023-12-15T21:29:03.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, Richard! We pride ourselves on having a friendly, helpful staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything. <br>",
      "replyDate": "2024-07-10T00:40:27.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "a7a1ffd9-c744-487c-86b1-072463489407",
      "author": "C L",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL4xQ0vLTY2xebHJse7Pn0vIaR1zOmkChkmWotY4HwLfPfv=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Seriously can't say enough good things about Ginger and the customer service here...  I was looking for storage for a car i purchased at Myrtle Beach and a facility that would work with me to handle storing it for me since i was halfway across the country and personally couldn't be there hands on. Luckily, I found Ginger and the team who went above and beyond in taking care of me and my car. She offered to lock the storage room for me after the car was delivered and to unlock it for me when the long haul transport showed up, which was exactly what i needed. Then during delivery the tow service couldn't get the car into the originally assigned spot due to the size of the larger tow truck so she quickly moved it to a new location on site where the driver could make the turn and unload the car.... Then on top of that, when the driver couldn't get the car off by himself because the car was stuck in gear, she actually helped him push the car off the truck to get it safely into the storage building!! Icing on the cake was that she actually sent me a picture of my classic car being unloaded to show it made it safe.  Seriously good people...  Thanks!!!!",
      "date": "2023-12-13T04:13:21.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your positive review! We're glad to hear that Ginger and our team provided exceptional customer service and went above and beyond to accommodate your needs. We appreciate your trust in us to safely store your car and we're thrilled that everything went smoothly. If you ever need storage services again in the future, please don't hesitate to reach out to us at 888-storage.",
      "replyDate": "2024-07-10T00:40:27.000Z",
      "tags": [
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e5940d98-b360-46a5-9e4b-952360af8fc5",
      "author": "Natalie Brown",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLJOQS7S2m28btJFJ2UAj1hJwOSfmmbAtWXJgbPNlclMleSWg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "This is my 3rd rental from this company. The properties are always clean and well maintained. Leigh was very personable and a delight to do business with.",
      "date": "2023-12-06T23:14:19.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Natalie, thank you for your review! We're so happy to hear that your experience with Leigh and the cleanliness of the facility has been positive. We're grateful to have you here at Extra Space! Call us at 888-storage whenever you need us.<br>",
      "replyDate": "2024-07-10T00:40:27.000Z",
      "tags": [
        "cleanliness"
      ],
      "sentiment": "positive"
    },
    {
      "id": "4ea111bf-6554-4768-81da-d1957264ca35",
      "author": "Daniel Cannaday",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXIol0AP0NRPIrojRMlbXc8N0U_luLnvTAaQm3F2pEQwS2AKOxF=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Very nice employee's..good driver's on golf cart",
      "date": "2023-11-24T18:55:24.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Daniel! Stop by our office or give us a call at (843) 627-4919 if you need assistance or have any questions. ",
      "replyDate": "2024-07-10T00:40:27.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "9f300e8d-99bc-405d-b11c-33312a124c6d",
      "author": "Stacey M",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK9vXuVd9Zn9j0qc9oFXA1jwqntehdZ5YIDtKzYmuqU8PaEHA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Ginger is fantastic. Handled all questions and concerns and made everything beyond seamless. This is a great facility and I highly recommend.",
      "date": "2023-11-21T17:32:40.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for taking the time to leave your feedback, Stacey! We're so happy to hear Ginger was able to make your rental process seamless! Give us a call at (843) 627-4919 if you need any future assistance.",
      "replyDate": "2024-07-10T00:40:27.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "fc5803af-466d-40fa-b198-c8153893a361",
      "author": "Curtis Casey",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIJpjO6G54JBZcO2JiKSgjqF5mS0VoVvaH5XsQIgclXQDC9ag=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Gabriel did a great job showing us around and the different options that were available to us. We recommend extra space storage for their great customer service and help!",
      "date": "2023-11-18T18:22:48.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Curtis, thanks so much for your review! We are thrilled to hear your experience with Gabriel was positive and are always here to help with your storage needs! Give us a call at (843) 627-4919 or stop by the office if you need anything!<br>",
      "replyDate": "2024-07-10T00:40:27.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "d446965c-7256-4431-b372-46bd1207b0e1",
      "author": "Josh B",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIVWdmJSA4j4jWvLzRKIrU35vPa9Hsejk2Ma3eyl-8Y2a9rwg=s64-c-rp-mo-ba12-br100",
      "rating": 4,
      "text": "",
      "date": "2023-11-12T15:14:15.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks, Josh! We're happy to hear you had a great experience.",
      "replyDate": "2024-07-10T00:40:27.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "9f0e4539-2963-4d33-aec0-eeebbb708eb7",
      "author": "Nancy Dodd",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVcdLPH_KfLQDBJapuOXHqGNqirSuXTsReXfCXBtJYHcRCnCx8=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Rented 2 spaces with no problems.",
      "date": "2023-11-10T18:02:20.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Nancy, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (843) 627-4919 or stop by the office if you need anything!<br>",
      "replyDate": "2024-07-10T00:41:56.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "f7c4e480-a24f-48c0-b8f2-8f9c3f181a71",
      "author": "Alison Fry",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKvgGy0fh1FF2aOj68QkNq6ZFLdg1K2P-6B9VJlztkY9DCmLQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Darin was very professional and nice. A pleasure to deal with. Thank you!",
      "date": "2023-11-09T19:52:53.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Alison. Thank you for the 5-star review. We're so happy you have had a great experience with Extra Space Storage. Please don't hesitate to reach out if you need anything. ",
      "replyDate": "2024-07-10T00:41:56.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "ce0068c5-43c6-4f0e-981b-d2a03cf598f0",
      "author": "Amy Hallenbeck",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLo3Ysg6AA6nU8OU9kVg3Ynb704JqUXJmeNwykXuN5o2vin8w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Paul and Gabriel were extremely helpful and pleasant to work with.",
      "date": "2023-10-06T16:15:45.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Amy, thank you for your review. We're glad Paul and Gabriel were extremely helpful and pleasant to work with. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  ",
      "replyDate": "2024-07-10T00:41:56.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "f67eda09-dbde-42a3-9a31-fe53c5fb8bf8",
      "author": "Daniel Page",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK1linuZVZUbSP34Q-UCRwzS9SRxteENeMSdEsqEbNegiCLNw=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "This place rocks! Went on-line yesterday, got into a Flash Sale and secured trailer parking at a great rate. Went in, the staff is awesome (They even have Wonder Woman working there but it's on the down low, don't tell) Gabriel was awesome (I hope I got his name correct) he helped get me set, helped me park the trailer and took care of everything! If you need storage or just want to meet Wonder Woman and Gabriel this is the place to go!",
      "date": "2023-10-02T20:17:29.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, Daniel! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Our team will continue to work hard to meet your storage needs, so stop by the office or call us at 888-storage to let us know if you need something!",
      "replyDate": "2024-07-10T00:41:56.000Z",
      "tags": [
        "staff",
        "price",
        "access",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "6182fd15-bcf8-49b7-93bc-9c2721f7e7f1",
      "author": "Matt Nealer",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK4aypHecnvT9Ug7R7DtsC0j4l7cd7aqJb5uF9umXyNcZsKhg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-09-24T23:51:06.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team appreciates your rating, Matt. Thank you for being a loyal Extra Space Storage customer! ",
      "replyDate": "2024-07-10T00:41:56.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "2ded7fee-6d43-4fe7-8588-4d2f82557afc",
      "author": "Evan A",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIoJwjGcN7SgC5U3K9BhyYWYOqC9rtwH8MVa4xigS6vgQo8Ow=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great!! Clean facilities, friendly staff and the wash stations are great if your storing a boat or rv",
      "date": "2023-09-22T19:49:36.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Ea, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (843) 627-4919 or stop by the office if you need anything!<br>",
      "replyDate": "2024-07-10T00:41:56.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "7532d2c8-1ff5-400c-9833-42427cde1e49",
      "author": "Arte Gordon",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU5D5sd1qK_X1KW9691Dmb8kQwcqixKFmgca7ZIPZ-xo161_1bF=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Ginger was very friendly, knowledgeable and helpful. My experience couldn’t have gone any better.",
      "date": "2023-09-22T17:33:19.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Arte. We're glad Ginger was able to help! Our team is here to serve you, so give us a call at (843) 627-4919 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:41:56.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "314805ab-7835-402f-907b-e0ebbb5da62a",
      "author": "Edward Pinera",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXXidqEdQgzeBD4FbNvY9UxmT8HNVhdQ_mHm6pCtN6Xb3SDFY0=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Ginger and Lea were very nice and helpful at check in.",
      "date": "2023-09-22T16:59:31.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Edward, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Ginger and Lea! If you need anything, do not hesitate to reach out at 888-storage. <br>",
      "replyDate": "2024-07-10T00:41:56.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "0adb91c9-1ec0-4340-92f9-bf919caa756f",
      "author": "Niki Chavis",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJPjC-uJU6el0Onm4SZvkMMcl-A5StEF-LndDK4y77VDOMMIg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very pleasant to deal with. Thank you",
      "date": "2023-09-20T16:28:41.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Niki, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (843) 627-4919 or stop by the office if you need anything!<br>",
      "replyDate": "2024-07-10T00:41:56.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "2d72b659-3f6b-4e9c-8fc7-21d4c79bf811",
      "author": "Cherokee Padgett",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWg9BDdk7VCEvB7EHXGOcLOd3ZtE81L0w2izwiNj2L086TWBOiFWg=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "There are not enough kind words for this team and business. My family and I are planning a move from VA to SC. Both myself and my in-laws book a storage unit. Unfortunately, my father-in-law suddenly passed away the next day and they were very gracious about canceling the reservations and refunding money. The process was very easy and I had no trouble with anything from the time I walked in to book the unit until I needed to cancel it. Ginger is the Manager and she's top notch! Great customer service, very professional and nice.",
      "date": "2023-09-15T21:59:06.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We strive to provide excellent customer service and are glad we could assist you during this difficult time. If you have any further questions or need any additional assistance, please don't hesitate to reach out to us at (843) 627-4919. Thank you for choosing Extra Space Storage. ",
      "replyDate": "2024-07-10T00:41:56.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "813c4bb5-7ed3-4458-8a93-992fdaaa0ee9",
      "author": "Payz DaGator",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUS9FXFbj-RAMqgVTivFAShzGgBeh80KkbZgHj_CwBMq7GCTxNc=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Leah did a phenomenal job helping me get a storage unit right in the nick of time! Very professional and provided the right information I needed. Great service and thanks again for making this a breeze!",
      "date": "2023-09-11T17:19:40.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, Payz! We pride ourselves on having a friendly, accommodating staff and are so happy Leah was able to assist you! If you ever need help with your rental don't hesitate to give us a call at 888-storage or stop by the facility.",
      "replyDate": "2024-07-10T00:41:56.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "183b0897-078f-4ced-9ea9-7ec4e658e74f",
      "author": "Diane Mitchell",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIhip7tLSAIn2MvYNbXAE5t7Lhx1ARS7SEx4OlWOj7QVC1YiA=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "Ginger made it “so easy” for us to rent a temporary spot. TY\nSo much !!!",
      "date": "2023-09-10T22:58:42.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Diane. We're glad Ginger made your rental process a bit easier! Our team is here to serve you, so give us a call at (843) 627-4919 if you need any future assistance.<br>",
      "replyDate": "2023-07-10T00:41:56.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "1ac379d8-bedf-4bf1-bed5-a790d2188541",
      "author": "Jay Lorek",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJjkAyr8wZhUBy2KM1D9owct535YSimmOGzr3hlAPjbwDDtAA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-09-10T18:04:37.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're grateful for your rating, Jay. Call us at (843) 627-4919 if you have any questions or need assistance with your rental! ",
      "replyDate": "2024-07-10T00:41:56.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "6b94a585-616d-442b-a949-93c234c4336b",
      "author": "Karen Bullard",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK-EsvdKfd8xjQDdS5_GbXWWzT6LLcRNZtZL9VJf8XQzMLd7A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Gabriel was great at helping us with just what we needed.",
      "date": "2023-09-08T10:07:43.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Karen. Thank you for the 5-star review! We're so happy Gabriel could help. We're always here to help with any of your storage needs at 888-storage.",
      "replyDate": "2024-07-10T00:41:56.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "6f930cb3-6ad3-4ebb-addd-3a8b6f16f090",
      "author": "Iqbal Warris",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXY3xRP2LyNeWoi55rR85FrpX7DEkFoG38v0rLX68ixVMK7CQ=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Thank you Ginger for making everything prompt and simple.  My third time here to park my trailer/bike when I visit the beach.  Like the secure gate....code in and code out!!  Great prices too!",
      "date": "2023-09-06T23:22:27.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, Iqbal! We pride ourselves on having a friendly, accommodating staff and are so happy Ginger was able to assist you! If you have any questions, let us know at 888-storage.",
      "replyDate": "2024-07-10T00:41:56.000Z",
      "tags": [
        "price",
        "access",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "daf38272-b5dc-4eaa-897c-5d8e4edf6989",
      "author": "Bob Offhaus",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLMmb6CoO0D_YLpYX1wxTY1lAFtInCM4Ic5ty_WbY1BVrjVXw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Booked the space on the phone.  Very smooth process.  Was able to get into my unit immediately afterwards.  Rep was extremely professional and was able to answer all my questions.  Would definitely use them again if I ever need some extra space.",
      "date": "2023-08-21T16:32:54.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Bob. We're glad our team was professional to work with Our team is here to serve you, so give us a call at (843) 627-4919 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:41:56.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "70fc2b4a-64be-428c-82ff-71ca8e6065aa",
      "author": "Melissa Hemingway",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJyw-isD4ISOuk--XNvAMi_EtZ_1838QJ4JSaBmHfexfLT_SA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-08-20T17:46:59.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Melissa, thanks for leaving a rating! We're happy to hear you had a great experience!",
      "replyDate": "2024-07-10T00:41:56.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "c68ae37d-98ae-4960-9787-7154cb1f6a25",
      "author": "Laurie Jackson",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ79n-pF76mltxDdYrudSSIG5v1qvdQ6WSGt-J6PynB5Fcjeg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "This storage facility is exceptionally clean and secure. The owners are very helpful. They once contacted me because I had not locked my unit correctly and they wanted me to be aware of it. I would definitely use their facility again if needed.",
      "date": "2023-08-16T01:25:32.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your review, Laurie! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. As always, give us a call at 888-storage if you need anything. <br>",
      "replyDate": "2024-07-10T00:41:56.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "af0ea5b4-6c76-4ae5-9d01-0b46989d3ad3",
      "author": "David Randall",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI-3iVazx7PvSC2qHXrtclpnkJhBrKxkpzfa4h5gBflT2YPuQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Ginger was absolutely outstanding. She gave us choices and reviewed the procedures with us. Great customer service!!",
      "date": "2023-08-09T17:54:58.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the awesome review, David! We work hard to meet the expectations of our customers, and we're happy to hear Ginger hit the mark for you! Don't hesitate to stop by the office or contact us at (843) 627-4919 if you need anything.",
      "replyDate": "2024-07-10T00:42:39.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "df0e572f-5e51-4c75-927d-4f1f3a25a64f",
      "author": "Joe Gosiewski",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIZFGAvoivrrTCSZGg0zlb6WKvRBt8Wg0Y026uD5DRQKl-ACQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Ginger Brown was great to deal with. She explained every step in the process. Professional, friendly and personable all the way! Thanks Ginger for a great experience.",
      "date": "2023-07-31T13:55:06.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, Joe! We pride ourselves on having a friendly, accommodating staff and are so happy Ginger was able to assist you. If you have any questions, let us know at 888-storage.",
      "replyDate": "2024-07-10T00:42:39.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "be92f902-855c-45a6-8326-0b11605a3904",
      "author": "Matt Gray",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWjRY9zFTjkQdZuCwqU9kN_HDnCSvK5ri7NDasJxIrb4kbjmaR2NQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Excellent experience. Great staff, clean units, good prices, no gate issues. Gabriel and Ginger are very pleasant and helpful",
      "date": "2023-07-29T21:50:27.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Matt! It's wonderful to hear you had a positive experience with us and that Gabriel and Ginger were pleasant and helpful. We want you to know that we are here to assist you with any further storage needs! Give us a call at (843) 627-4919 if anything comes up!",
      "replyDate": "2024-07-10T00:42:39.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "price",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "657ff10c-9a57-4f82-82d0-07f16f14aa44",
      "author": "Sean Campbell",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVNSTKc3Z7Qmj9mmWVflOZAujzy9sU7LT6PX93x5QFVVkrpvpCu=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Excellent customer service, very flexible and accommodating staff.",
      "date": "2023-07-28T16:05:18.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Sean! We're committed to providing excellent customer service. We pride ourselves on having a flexible, accommodating staff and are so happy they were able to assist you! Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  <br>",
      "replyDate": "2024-07-10T00:42:39.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "8f416bf6-8af1-41fb-a0ef-4f42abeb446f",
      "author": "Tim Shore",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKohcEoDVX4qEXiHEmKqZzPkrLyFfxiwtnCOwK4WMGYXsIGPw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Excellent place to store your boat while you are at the beach!",
      "date": "2023-07-24T19:36:33.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Tim. We're thrilled you had an excellent experience storing your boat with Extra Space. We're always here to help with any of your storage needs at 888-storage.",
      "replyDate": "2024-07-10T00:42:39.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "0aeb0e41-08fe-4cf8-8666-380d7f9049e3",
      "author": "Cynthia Marchand",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJvvShxDZYZe-Z6NIHqpUuqEFgcZes1R-LihSOipcs0UgSVtg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Gabe was knowledgeable polite friendly and efficient. Answering my questions and making the process a delight!!!",
      "date": "2023-07-22T20:10:39.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Cynthia, Thank you for taking the time to leave your review! We pride ourselves on having a friendly, knowledgeable, and efficient staff, so we are thrilled to hear that you had such a positive experience renting with Gabe! As always, give us a call at 888-storage if you need anything. <br><br>",
      "replyDate": "2024-07-10T00:42:39.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "890d34eb-1bf5-4750-835e-ee20b258cbb1",
      "author": "Jackie Walker",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVn3TIyH1oi5jCscv59MATt0py8dF3Jl3CiOJcsQ4QC281zbR4t=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Everyone was super nice here. Facility was always clean & neat.",
      "date": "2023-07-19T17:03:56.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Jackie, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Please give us a call at 888-storage if anything comes up! <br><br>",
      "replyDate": "2024-07-10T00:42:39.000Z",
      "tags": [
        "cleanliness"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e0ab2805-03bd-4adc-93e5-d29658f561c0",
      "author": "Big “BigTuna” Tuna",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXnr9auV1fvr3tAFXamKs8GdsWO6gjHpzIICYwxOJGHZRRxosy3dw=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "By far the best storage facility in the area hands down.  I've used them since I moved here.  This location is farther away but will drive the extra 45 minutes.  Thank you.",
      "date": "2023-07-17T03:11:17.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for sharing your positive experience, Shamus. We're committed to being your go-to stop for all your local storage needs! Please stop by the office or call us at 888-STORAGE if we can help you with anything! ",
      "replyDate": "2024-07-10T00:42:39.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "9027fd8d-f0c6-4e19-9f6d-183def768651",
      "author": "Bruce Fowler",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLU1OaDLpTM7y2WBmtir-b7movRLClOeACCgsN_dssP386WoA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Customer service is the best. That's what makes a good business. Very knowledgeable and answered all my questions.",
      "date": "2023-06-16T17:40:39.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Bruce. It's great to hear our team was knowledgeable and able to provide you with the customer service you deserve! Our team is here to serve you, so give us a call at (843) 627-4919 if you need any future assistance.<br>",
      "replyDate": "2023-07-10T00:42:39.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "49564227-533e-4223-830b-2746f599f9b7",
      "author": "Stàcy Gill",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJcTtPLuQc-Io9uENT1FFgQp1XmGQm3mADVJrsGiN2ZZ9cJ2A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-06-09T20:01:32.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Wow, thank you for the great rating Stàcy! We are so happy you had a great experience with Extra Space Storage. ",
      "replyDate": "2023-07-10T00:42:39.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "a602f8cd-71e1-49ba-9aec-396f5a0ca2ba",
      "author": "Symone Carter",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW28uExicHk20UvQbfG1hlAuPAN0Am3HolCjFKiRXRChCVqro4=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The customer service was wonderful and they go above and beyond to take care of your needs.",
      "date": "2023-06-09T14:31:10.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Symone, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (843) 627-4919 or stop by the office if you need anything!<br>",
      "replyDate": "2023-07-10T00:42:39.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "1bd4ff57-a2c4-46b8-92d6-f1e804a8d884",
      "author": "Steve Shisler",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIVVLxPX5Iq5eFKC-pmYBfsOviv-XajbdCxhs405K3StoQa2g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very efficient and professional exchange with Ginger to set up a lease",
      "date": "2023-05-31T17:51:04.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for taking the time to leave your feedback, Steve! We're so happy to hear Ginger was professional, efficient, and helpful with your rental process! Give us a call at (843) 627-4919 if you need any future assistance.",
      "replyDate": "2023-07-10T00:42:39.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "3f392333-b1fc-4939-b87c-6f3482716280",
      "author": "Ariah Lindblade",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIyU3yTvT3vSMVdqACUkWWpmXSqqeRv4XOgCzQkTFFv21O2rA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The manager and Gabriel were informative and kind! The process to rent from them was easy and stress free! All of my questions were answered thoroughly.  I would recommend them for all of your storage needs!",
      "date": "2023-05-30T12:14:31.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Ariah, thank you for recommending us. We're glad the manager and Gabriel were informative and kind! We're happy we were able to provide a smooth rental experience. Feel free to stop by the office if you need anything! <br>",
      "replyDate": "2023-07-10T00:42:39.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "99973808-17fd-49d4-977e-97e39b084049",
      "author": "Andrew Butcher",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIDjrao-q5Dnjjj6DFx7S5J6gQz5XSdgq6XqWmB_Jq0eT1z=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "Good so far",
      "date": "2023-05-22T21:38:28.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Andrew. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!",
      "replyDate": "2023-07-10T00:42:39.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "3967da2d-2326-4d74-b48d-a240380245c3",
      "author": "Brendalee Seda",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWYnHychkFWqz2hWsQWO9m6Z0TqoNUMUoMgvkNC9JcT_vY2hrgymQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "This place is definitely a five star!\nThe staff here are professional, helpful, friendly and caring. Thank you so much!😊",
      "date": "2023-05-20T16:30:15.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We appreciate the review, Brendalee! We're so thrilled you have had a positive experience with Extra Space Storage. Please don't hesitate to reach out if you need anything. ",
      "replyDate": "2023-07-10T00:42:39.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "dd0351e5-930e-41fd-a001-b4be4e1ca8e5",
      "author": "christopher campbell",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUTmpUhx5h3xzT_7SpI5Mtv_L9D1hNFCiCer7cRt2pzBB-KoYFH=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Ginger and Gabriel made it very easy for me to get my storage unit. I definitely recommend these guys for your storage needs.",
      "date": "2023-05-08T18:42:13.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Christopher, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Ginger and Gabriel! If you need anything, do not hesitate to reach out at 888-storage. <br>",
      "replyDate": "2023-07-10T00:42:39.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "d8e471ea-92c3-4e1d-8f19-e6d5beab2970",
      "author": "Carla Hancock",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVSHMzAvNq4mAP7Juw4Pv6uz7i3O2crk9e93kTAn9XS9jzXQM-36g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "They were very friendly and helpful.  We will definitely use them again.  Thank you Gabriel.",
      "date": "2023-05-04T11:51:13.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Carla. We're thrilled to know how friendly and helpful Gabriel has been! Our team is here to serve you, so give us a call at (843) 627-4919 if you need any future assistance.<br>",
      "replyDate": "2023-07-10T00:42:39.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "f296dc44-05a0-40ad-9e48-65c0b2d14137",
      "author": "Holly Holton",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLi8ipeLqz5-hlrcYvFpjtKBf086JH9JbTMuwHgR53pB3VdqKtA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "good",
      "date": "2023-04-28T12:11:48.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Holly, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (843) 627-4919 or stop by the office if you need anything!<br>",
      "replyDate": "2023-07-10T00:42:39.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "8f132d10-51fa-4cbd-be5a-f0f025886be8",
      "author": "John Evans",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKl57NeV5p4NuW_D0eCUxssav_T-_Xwf6W0KB_MivUpENqebA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-04-24T19:34:16.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled you had a 5-star experience at Extra Space Storage, John! We're happy you trust Extra Space Storage for your storage needs. ",
      "replyDate": "2023-07-10T00:42:39.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "79e2d44e-54d6-4701-9c82-6e996a56751a",
      "author": "Daphne Powell",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIYa8_Zvlkcjg9pxxqbVKw18tNsYME-2_z0Ugn7PkzaqA0rYt_h=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Ginger and Gabe were really outstanding in helping assist us with a unit that would meet our needs. I highly recommend this facility!",
      "date": "2023-04-22T17:32:06.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Daphne, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Ginger and Gabe! If you need anything, do not hesitate to reach out at 888-storage. ",
      "replyDate": "2023-07-10T00:42:43.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "9b8606aa-8cbc-41f6-b210-5d10f4de5932",
      "author": "Susan Blackman",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLZyH4RtmYSAZprKZSR1aNRiBPCrwNazoSREftYDabcHOIR-w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Just rented a indoor space for car. Everything appears very clean and maintained. Process worked well.",
      "date": "2023-04-19T21:41:03.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Susan, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Please stop by the office or give us a call if you need anything. ",
      "replyDate": "2023-07-10T00:42:43.000Z",
      "tags": [
        "cleanliness",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "7cf17607-1811-4e35-b5da-e6670b4072de",
      "author": "Manuel Naia",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXxdbDG2YCabXbLRWrqVAp3W44iJuLC34Vol2J9TZsxy1OrCGVp=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-04-17T00:48:46.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is grateful for your rating, Manuel! Thank you for being a loyal Extra Space Storage customer! ",
      "replyDate": "2023-07-10T00:42:43.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b6b71c95-5fdf-4307-b17e-feebd9a8af1b",
      "author": "Joseph P",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLZYO7oIl6xNYWNfXTeiUj2MM1AQRrZDdEEH4FNlapoKFsKOA=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Ginger made tenting a storage unit unbelievably easy. Unit picked, covered, and lock was put on my unit within 7 minutes flat. Contract was sent to me and the auto pay option will make it so easy until we are able to move items out. Thanks for the help Ginger!",
      "date": "2023-04-14T16:44:14.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for taking the time to leave your feedback, Joseph! We're so happy to hear Ginger was able to make your rental process as easy as can be! Give us a call at (843) 627-4919 if you need any future assistance.",
      "replyDate": "2023-07-10T00:42:43.000Z",
      "tags": [
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "a04fd19a-e172-44a9-bf66-0b14b32041b9",
      "author": "Robert Arndt",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIBpdnjdtINuDAkWLHSJBq30Aq2ERBht1ThncxfyZvobg8erA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "First time renting unit at this facility. All was easy and friendly with registration for unit. I reserved with pre payment and will be in unit next week.",
      "date": "2023-04-13T17:06:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Robert. It's great to know our team was friendly to work with. Our team is here to serve you, so give us a call at (843) 627-4919 if you need any future assistance.<br>",
      "replyDate": "2023-07-10T00:42:43.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d9b3ff31-a616-4723-8a39-5115b7b3ec9d",
      "author": "Stephenie Ison",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKexcJj86xnO75oZ1ntnuFaS8T_fZyEQc70OaKrDwujQ1REOg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "What a fantastic experience! We rented space to park our motor home while we stayed in Myrtle Beach. It was easy in and out and a perfect place to keep our motor home. Thank you so much to Ginger for helping us have a great experience.",
      "date": "2023-04-10T15:38:17.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for choosing to rent with Extra Space for your motor home storage, Stephanie. We pride ourselves on having a friendly, accommodating staff and are so happy Ginger was able to assist you.  We're always here to help with any future storage needs at 888-storage!",
      "replyDate": "2023-07-10T00:42:43.000Z",
      "tags": [
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "8726b388-405d-4c11-82f1-0fd067f8f368",
      "author": "Teressa McQueen",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXj-RtweAN0HF7OQSQUb3fJGC61tZYkI3itTVbgEWUYABOjU_w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Nice people, clean storage units and the most reasonable I’ve found. Highly recommend the units in Longs.",
      "date": "2023-04-02T19:41:39.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind remarks, Teressa! We're so happy to hear we have your recommendation! Let us know if you have questions at 888-storage.",
      "replyDate": "2023-07-10T00:42:43.000Z",
      "tags": [
        "cleanliness",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "20c48e4a-b52e-4498-aa36-a2e07bda4b01",
      "author": "Ronald Hanna",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXYyTvbOP4JEnyEKvomJASHViELwsIyPN4t61uwyWR8vGGKUHC_=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2023-03-29T00:09:55.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are thrilled you had a 5-star experience at Extra Space Storage, Ronald!  Please give us a call at 888-storage if you need further assistance with your storage needs.",
      "replyDate": "2023-07-10T00:42:43.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "db15dba7-a18c-4c8a-9402-576c805013cc",
      "author": "christy hooks",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW7NE0PrQ2RI5O4YznqU6kAM_v4r4kZ-rQcAS4zI1D5XsxwHedw=s64-c-rp-mo-ba12-br100",
      "rating": 4,
      "text": "My brother has stuff in storage here they are cool building",
      "date": "2023-03-28T01:48:10.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks, Christy! We're happy to hear you had a great experience.",
      "replyDate": "2023-07-10T00:42:43.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "ce3ec43e-eacd-46cc-ba22-0f172b884e01",
      "author": "Robert Rung",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW3rYpe1QThhHAlXbC0-GAFJRP2th8WZTD4fRv2Cj-KMn7HqSk=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2023-03-27T16:54:31.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the 5-star rating Robert! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
      "replyDate": "2023-07-10T00:42:43.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "7039ef2e-8f73-4858-af1b-3ace5a1dcc42",
      "author": "martin kujat",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW5IF6jXL4H2sR07jAjbEM4MuBFqvMdbNMfR7EkqwEoB2j2NN7F4g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-03-25T15:39:06.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team works hard to keep our facility clean! Thanks for noticing!",
      "replyDate": "2023-07-10T00:42:43.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b25083db-1b71-4002-8a76-2b18db569741",
      "author": "Gloria Sedore",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJYrRABhw0nRz-0xEJ9qFf00a0aDlbEPGaCOixvQb6TvFfokQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-03-18T18:27:08.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Gloria, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
      "replyDate": "2023-07-10T00:42:43.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "1eec43ef-8c53-494e-b462-5ad0e14d149b",
      "author": "cristiques emenheiser",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJrtXOLt4mMCyQOCSmeEJL7ZJdentVk0DwBwLQcfcu8SHIBQA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very helpful and courteous. A breeze to work with from out of state! Thanks so much!",
      "date": "2023-03-18T08:16:37.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Cristiques. It's great to know our team has been helpful and courteous! Our team is here to serve you, so give us a call at (843) 627-4919 if you need any future assistance.<br>",
      "replyDate": "2023-07-10T00:42:43.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "c838e8a5-64e9-451b-b2ca-5afd7c39c365",
      "author": "Jean Mitchell",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJh7_2v9WQksjUx7vYHTL9JEBglznxDu0MCXiWKDwIyVEQTsg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I’ve just taken all my belongings out of storage now that I have space at home. The experience with Extra Space Storage in Longs, SC was awesome ! They have been very professional from start to finish. Gabe took the time to help me decide the best day to be out of my unit.\nI assured him that I would recommend everyone to this facility because of the staff here. All are knowledgeable, professional and friendly. Exactly what I want when doing business! Thank y’all",
      "date": "2023-03-11T19:06:53.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Jean. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Gabe. Don't hesitate to stop by the office or contact us at 888-storage if you need anything else during your rental!<br>",
      "replyDate": "2023-07-10T00:42:43.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "c63e8af9-49dc-4de0-a0de-a625a5a5c303",
      "author": "Shamain Cox",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLeh-pwy31ZT6y1ssVPLSjr0I_SejZVGEnCa-HryU8zFpaW-A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very good service excellent",
      "date": "2023-03-11T16:25:04.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Shamain! We're committed to providing excellent customer service. Feel free to stop by the office if you need anything! <br>",
      "replyDate": "2023-07-10T00:42:43.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "c9b6b352-a318-4048-9229-263653f65e7c",
      "author": "Jeffrey Lattimore",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVaTWW5SN5qyagBhQg-JGObYLdEz5S_4YeQjvmTipjwbmClbiAq=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "I highly recommend this storage facility. The staff is very polite and very knowledgeable and helpful.  They went above and beyond helping me solve my storage space needs.  The process was quick and simple, the facility is clean and quiet, and the location is perfect for me. Overall, I am highly impressed, and would recommend this Storage facility to anyone in the area looking for one.   They are also running a deal where right now, you get the SECOND MONTH FREE!!  :).  Take advantage!",
      "date": "2023-03-09T17:40:56.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional storage solution in your neighborhood. Thanks for being a loyal customer, Jeffrey! Our team will continue to work hard to meet your storage needs, so let us know if you need anything else at 888-storage.<br><br>",
      "replyDate": "2023-07-10T00:42:43.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "5043f6f1-c486-44fd-9c3a-75255e2f3e90",
      "author": "Cathy York",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK5sI8a0lBQbFatkvkUqYapiROQB8V7H4UusbT-Y72li78itw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Jeff was so friendly.  He took the time to find the size unit we needed in the desired area. Thanks Jeff!",
      "date": "2023-02-26T12:12:28.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Cathy. Thank you for the review. We're so glad Jeff could meet your storage needs. Please stop by the office if you need anything!",
      "replyDate": "2023-07-10T00:42:43.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e767f718-3dd5-44bc-a61d-c227ca677127",
      "author": "Mark Gottdenker",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUToOYAl4T63x_qMh4CXCWV8SMkgqU6ptqnr0Ehp8b8lHG2Q-A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Jeff was the greatest. We were set up and ready to go in no time. Even with Canadian credentials. Highly recommend this location.",
      "date": "2023-02-24T22:00:33.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the awesome review, Mark! We work hard to meet the expectations of our customers, and we're happy to hear Jeff hit the mark for you! Don't hesitate to stop by the office or contact us at (843) 627-4919 if you need anything.",
      "replyDate": "2023-07-10T00:42:43.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "890321c2-2b18-4e8b-b6ac-3b45a7a8d444",
      "author": "Paul Violetta Viktor Sedletsky",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUF_ZhyMMhzDxKmtfrp6-6YUPDEu6YtrMm8I41LIbk3zt7bIq8=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-02-24T20:00:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Wow, thank you for the great rating Paul! We are so happy you had a great experience with Extra Space. ",
      "replyDate": "2023-07-10T00:42:43.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "265b59d1-a293-404f-8121-9dd2e1733197",
      "author": "Mark Campbell",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLubPTsrZV83K2dG1n8BMgoKR9HFVo9z7AvmljcRi9dgVZbbg=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Gabriel stayed late after his shift to make sure that I could get signed in and have a gate code. Absolutely the best customer service!",
      "date": "2023-02-22T23:28:20.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Mark, we are so happy to hear that Gabriel could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage!<br>",
      "replyDate": "2023-07-10T00:42:55.000Z",
      "tags": [
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "2f58bbaf-6688-4b4b-8af7-e8f45c294fb7",
      "author": "Stacie Jones",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUWDujezzs0M7VE1hJIT4DjiI4oacadgKykZNxKKbyB8cR0CY0=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great service at this location. Definitely recommend. Gabe is the best.",
      "date": "2023-02-22T22:51:14.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind remarks, Stacie! We're so happy to hear we have your recommendation! We're here to help at 888-storage whenever you need us.",
      "replyDate": "2023-07-10T00:42:55.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "8678ea70-dcac-42fa-97c0-11d0a1fc3678",
      "author": "Ryan Oram",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKGeEuJVh8obN-DNzcQkFld6nkEuhyxi8wfwj7MqC35t1RjYA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Jeff was very helpful and kind. He helped me lease a unit quickly and easily!",
      "date": "2023-02-21T21:24:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for taking the time to leave your feedback, Ryan! We're so happy to hear Jeff was able to make your rental process quick and easy! Give us a call at (843) 627-4919 if you need any future assistance.",
      "replyDate": "2023-07-10T00:42:55.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "ed859450-ce66-4f38-b15a-5b83aa4da550",
      "author": "Marc Loibl",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJOK35Bdxif75UKjIjcd15rqKn0IxzGNJqfjxc2dWeEolYuNA=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Jeff met my needs in a courteous and professional way.  Thanks, Jeff.",
      "date": "2023-02-18T20:50:31.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Marc, Thank you for taking the time to leave your review! We pride ourselves on having a courteous, professional staff, so we are thrilled to hear that you had such a positive experience renting with Jeff! Our team is here to help, as always, give us a call at 888-storage if anything comes up. <br><br>",
      "replyDate": "2023-07-10T00:42:55.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "ced6c90c-4800-428d-a926-51c9c1358b0d",
      "author": "Robyn Hyatt",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLR7EbBJlt465yBc1x2fVqzmFyFZJUui6HKNE0rAiHZ_Ej3-A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Anytime, I have questions or concerns I have been helped by Gabe. He is very informative, polite and courteous. He answers all of my questions and makes sure I have an understanding the terms of my rental agreement. I have been very pleased keeping my belongings there at your facility.",
      "date": "2023-02-10T03:28:39.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for taking the time to leave your feedback, Robyn! We're so happy to hear Gabe was able to make your rental process hassle free! Give us a call at (843) 627-4919 if you need any future assistance.",
      "replyDate": "2023-07-10T00:42:55.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "0055e782-dbe2-4c5c-a53c-5923c0e3ec3e",
      "author": "Candice",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK7c3tOVPoZArvv_zGkWRhgesg2eOD7AN15JBQN09LqwyGbDw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Stopped by the office, I had a quick question. Gabe was there to help. Answered my question right away, with no problems. Very kind, attentive, and great customer service!",
      "date": "2023-02-01T23:07:39.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Candice. Thank you for the review. We're so glad Gabe could meet your storage needs. Please stop by the office if you need anything!",
      "replyDate": "2023-07-10T00:42:55.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "f4b0f041-90e0-4ac6-803a-22b165d371a8",
      "author": "Elbert Bellamy",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLimSU2YXhozrnsNA0WJpQa7mP2It_15eQzbzNhLRVJx2kvFw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-02-01T20:09:41.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Wow, thank you for the 5-star rating Elbert! We are grateful for customers like you. ",
      "replyDate": "2023-07-10T00:42:55.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "32eca6b6-beaa-40a6-86b2-928861f8f5f7",
      "author": "Steve Schafer",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW1az0Ad6Y0I0FPA0TsdMOzRGb29glM_7lE9agNaXItN4Nej6kJ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The call center gave me a place way too south... when I arrived at the storage, the girl at the desk looked at my po box and set me up with one much closer. Awesome job!!!",
      "date": "2023-01-26T08:52:00.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Steve, thank you for your review. We're glad our employee set you up with one much closer. As always stop by the office or call us at 888-storage if you need anything. ",
      "replyDate": "2023-07-10T00:42:55.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "3a452831-7ce7-4882-8005-79e9305beee3",
      "author": "Carson Hardy",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWz4OSMtkMOLI8O7zdlP3nQhC2FjFcNGmBmdylcXKNEVEs6KwM=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-01-25T17:05:38.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks! We're so appreciative of your excellent rating, Carson! Don't hesitate to reach out to us at (843) 627-4919 if you  ever need any assistance. ",
      "replyDate": "2023-07-10T00:42:55.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "05c75224-63ed-4e83-9320-609c8ce56851",
      "author": "Cassidy Robertson",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWMJx5NWybPtvDVkoQC-UEnGuZ8WW2S4gk5wcZYawk3b5TCPS4E=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Once again extra space Storage has gone above and beyond for us. We went back to the storage unit to rent another unit and a place for our RV.\n\nGinger was through, kind, and such a great deal of help!\n\nShe has been wonderful to work with!\n\nThank you so much Extra Space!",
      "date": "2023-01-19T17:40:59.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Cassidy, thank you for your review. We're glad Ginger was thorough, kind, and such a great deal of help! Please stop by the office or contact us at 888-storage if you have any questions! <br>",
      "replyDate": "2023-07-10T00:42:55.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e1bf1c89-4101-4fc5-86fd-3ab2ff9a1b69",
      "author": "Emma Johnson",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXI9KJTTZSsAhwfPQvUkLqZDizOVRE8Sy6xBc9LvDccxDD0VP0=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Move-in day went smooth as could be,  very professional.",
      "date": "2023-01-11T23:09:28.000Z",
      "verifiedTenant": false,
      "featured": false,
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "8870bbd7-7bae-4abd-8591-8a636a4f1a5e",
      "author": "RiseUp Homeschool Ministry",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX4n-S1zSxoTPp-EQtYNCn2Vg3cUHqx9KZ6EwmyX2gpooVNsnM=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Brittany was awesome! So patient with my questions. I would recommend this facility to anyone looking for storage.\n~Robin",
      "date": "2023-01-07T16:28:33.000Z",
      "verifiedTenant": false,
      "featured": false,
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "50dfa63e-10f5-45c8-b161-f8f258ba0360",
      "author": "Beauty Braid Salon Academy",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXSgZddVOv07iEeyv2M56J0NZZD59ZxyWGtaQnhuEsFz98KqXgaKg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-01-05T21:21:49.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Braid! Please let us know if there's anything else we can do to assist you with your storage needs. ",
      "replyDate": "2023-07-10T00:42:55.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "0bf1e3c8-f9b7-4615-ad0c-a9d1c1a36c37",
      "author": "james sunderland",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocInVvIFGxKhHxiT529-14vCGWiTYK3-p7-eKd9d0OH3IRNBYw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Excellent place clean. Perfect storage environment. Was easy and quick to set up our lease with Ginger!! Thanx!",
      "date": "2023-01-04T17:08:07.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, James! We're happy Ginger was able to provide a smooth rental experience. Call us at 888-storage whenever you need us.",
      "replyDate": "2023-07-10T00:42:55.000Z",
      "tags": [
        "cleanliness"
      ],
      "sentiment": "positive"
    },
    {
      "id": "bea39de8-b493-44f0-96c8-cf8314427fde",
      "author": "Joseph Burbas",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJycON0Yq-HnAv8gqNXxJopqxhXapNc0EmfYYZLmTtX8ia4yA=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2022-12-27T17:53:30.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're happy you had a great experience, Joseph! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
      "replyDate": "2023-07-10T00:42:55.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "ee05baba-c79e-43cd-8575-0729042684ca",
      "author": "PaulaV4100 Welcome1",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocILPiJNRBkOcxON46u9JRgT3U6Ace-_CVxFU6Y7hNTKDQbTaQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Absolutely awesome business to work with!  Ginger is the most amazing manager ever!  So welcoming and accommodating!  I would 100% highly recommend Extra Space Storage in Longs, SC to anyone looking for a storage facility in the North Myrtle Beach area.",
      "date": "2022-12-12T18:52:45.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Paulav4100. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Ginger. Let us know if you have questions at 888-storage.",
      "replyDate": "2023-07-10T00:42:55.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "898dd5d8-a691-4579-85b6-41ef10e04a14",
      "author": "Susan Buhlman",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVB0XnSf34Wg-ql5hcIYqeZAMr60F64Y0DWmV9wY8A7H1NDzTCb=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Linda and Ginger were great, providing several options for us. Super nice and efficient, patient and helpful while we decided what worked best for us. The units were clean and dry - ready for us to use right away. Between buildings the aisle space was wide and level.",
      "date": "2022-11-23T23:02:07.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Susan, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Linda and Ginger! Please stop by the office or contact us at 888-storage if you have any questions! <br>",
      "replyDate": "2023-07-10T00:42:55.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "4b681ec0-90ea-4d6c-aa3f-bde77b7aa725",
      "author": "Michael Harrell",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIB6MGyMTCa8_7mh0GsDyKtumddB0Sl2JkIfCqZHs0Q6Z8FPA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-11-19T19:00:39.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're grateful for your rating, Michael. Call us at (843) 627-4919 if you have any questions or need assistance with your rental! ",
      "replyDate": "2023-07-10T00:42:55.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "9a32f13d-9ea7-43d7-ada5-8b90615ee722",
      "author": "John Raams",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocID1MVoYo7Y5Qz7DQV5RR_H1cRYyOQeelzdlw2XfN1fFXuzBQ=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Very professional team and clean facilities",
      "date": "2022-11-15T22:18:28.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks, John. We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. We are always here to help at 888-storage.",
      "replyDate": "2023-07-10T00:42:55.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "3a5d0804-09a8-4400-b959-0e1f1a60cc5b",
      "author": "D Wolff",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIVmltlWVSmVZ478mHc1Kt6qiKVdg6WDHEvBedThgaZZyV2ig=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "We were very impressed with Extra Space Storage for our short term storage needs. We needed storage for 5 months after a move. The facility was very well maintained and secure. When we returned for our stored belongings, everything was perfect. The moving out process was easy and was handled by the Extra Space staff with speed and efficiency.",
      "date": "2022-11-12T20:44:28.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your feedback, D! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. We're always here to help at 888-storage or customerservice@extraspace.com if you have any questions or need assistance with your rental.",
      "replyDate": "2023-07-10T00:42:55.000Z",
      "tags": [
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "915b7570-18a2-4ef9-9ba3-1f470a0a6ef4",
      "author": "Emily Ward",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKv7uiLUQlt86ebadTQhrp8i4DtDZ4rUtrixr6PY0_CpT2twg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Best quality and customer service",
      "date": "2022-11-12T17:10:45.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Emily. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.",
      "replyDate": "2023-07-10T00:42:59.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "0bda7417-e5ff-442c-a85d-ce644531c112",
      "author": "Ken Clawson",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJikZQ21usbQXmyt3iDZD3oiMEEqXPgA93vBqsTaBvtlTkklA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Linda, was very friendly and very knowledgeable and helpful.  Great to\nWork with. Thanks Ken",
      "date": "2022-11-07T21:10:19.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the positive review, Ken! We are glad you had a great experience with Linda. Call us at 888-storage whenever you need us!",
      "replyDate": "2023-07-10T00:42:59.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "87ab888e-4a2d-4fdb-987b-b73363ad646c",
      "author": "Jim McConnell",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVJzAazJpTFh0Kq4YrYExkL1YzMVVhKbIlwbP0-mZgtIvZ-nTg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-11-03T16:12:10.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Jim! We're so glad we were able to meet your storage needs. ",
      "replyDate": "2023-07-10T00:42:59.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "36470ee5-44e5-47fc-b7ae-58371d48b349",
      "author": "Bruno Tidd",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWLNp5bu1EQA9VnhzJAI6yZSk4aL88cbCvcQEwMhyD5OZ0GLtg=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Very welcoming. This is my second season using the facility. Ginger goes above and beyond with her customer service. I would highly recommend this facility.",
      "date": "2022-11-01T16:38:10.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Bruno. We're glad Ginger is welcoming and that she has gone above and beyond to provide you with great customer service! Your recommendation means a lot to us. Our team is here to serve you, so give us a call at (843) 627-4919 if you need any future assistance.<br>",
      "replyDate": "2023-07-10T00:42:59.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "738cf904-0866-4b9a-bb49-5ced15af8e12",
      "author": "Meka Davis",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU37fqSubaklCcCQtaU4q4wcURvraiqAQgSo4K1q_lYUkVt1MC7=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "She was nice curteous and explained everything to me that I needed to know. She also made it easy to understand what I was signing and all. Thanks Ginger. Wish everyone's place of business had customer care like you.",
      "date": "2022-10-30T04:55:37.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Meka. We're glad Ginger was courteous and informative! Our team is here to serve you, so give us a call at (843) 627-4919 if you need any future assistance.<br>",
      "replyDate": "2023-07-10T00:42:59.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "d83c847a-b404-488c-800a-ffa72a646318",
      "author": "Doug Steinke",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIGNxItiJtxtMAYYpi3fOmq7oWxs1XyBBjyPJIgk40O39jYIQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "ginger was a wonderful person to work with\n\nWas very knowledgeable and polite",
      "date": "2022-10-27T18:55:51.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Doug. We're thrilled you had a positive experience with Ginger at Extra Space Storage. Please stop by the office if you have any questions.",
      "replyDate": "2023-07-10T00:42:59.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d2393fad-7d4b-4e66-9e63-e8cdc77db93c",
      "author": "Joel Boyd",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLwPfBEMLOSqguZs0XaogaWruySdH8taEs8pECDxsgLI7n8TQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Ginger was so helpful! She made everything clear and I enjoyed chatting with her as we filled out the paperwork! Getting the storage was a breeze! -Letha",
      "date": "2022-10-23T00:29:20.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for taking the great rating, Joel! We're so happy to hear Ginger was helpful and able to make your rental process a breeze. Give us a call at (843) 627-4919 if you need any future assistance.",
      "replyDate": "2023-07-10T00:42:59.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "106e144e-86d3-4224-b173-276410637742",
      "author": "Gary G",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ5PSANQiq-WxLyHETlvRxNabCBGNmwfcC8ZUh32RamZLzFhg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Our experience with Extra Space Storage, specifically Ginger was nothing less than exceptional. From the first phone call until we signed our monthly lease.\n\nThe premises were neat and clean, and the security was impressive.\n\nGinger was extremely helpful and explained everything in detail.",
      "date": "2022-10-22T19:31:31.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Gary, your kind words are appreciated! We make it a priority to provide clean, secure facilities and are so glad to hear your experience reflects that. We are glad Ginger was extremely helpful. Our team is here to help, as always, give us a call at 888-storage if anything comes up. <br>",
      "replyDate": "2023-07-10T00:42:59.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "92eded77-6332-4e1a-8fc9-84ff4285821e",
      "author": "Sarah Sullivan",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVheonvT_gtRtyfnHfiU4HMVCrnKCjL3-wuSEF6tiXmejTqXBY=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Friendly staff in a clean organized environment.   Accessible storage units.  We highly recommend choosing this as your storage facility.",
      "date": "2022-10-08T16:30:46.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the kind words, Sarah! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (843) 627-4919 if you need anything.",
      "replyDate": "2023-07-10T00:42:59.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "264695e5-52bb-48c2-900a-cb6c4ab6e284",
      "author": "Allison DeVries",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWPfTh34eeG7E-ejOKul7ZwEbHnEErxdawCQ3OJXnVCbaBVJI4=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Linda was very helpful and understanding.   The whole process was very quick and easy.  Love the facility!",
      "date": "2022-09-21T19:03:17.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the great rating, Allison. We're glad Linda was helpful, understanding, and able to provide a quick rental process! Our team is here to serve you, so give us a call at (843) 627-4919 if you need any future assistance.",
      "replyDate": "2023-07-10T00:42:59.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "4d4c80e9-290f-4cd9-9420-1a6b066d8b12",
      "author": "Troy Jones",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW6zhBQ6sy5dM2BvfPLQz4_YNdCWKvFisM9T9_JnRfR06KXpgub=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Easy and great people",
      "date": "2022-09-18T19:35:22.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Troy, thank you! Customer service is so important. Give us a call if you need anything, please.",
      "replyDate": "2023-07-10T00:42:59.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "5649b378-ef9e-428a-9870-dc6e17e10f33",
      "author": "david mayne",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLkfsX89cvMYHt-4LYtqG0LnL8yIOA1V6VrnE-flxmIcd6Lfg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Wonderful experience, especially with Ginger, she was extremely polite,kind and professional",
      "date": "2022-09-16T21:52:48.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi David, thanks so much for your review! We are thrilled to hear your experience was wonderful. We're glad Ginger was extremely polite, kind, and professional. Stop by our office if you need assistance or have any questions.",
      "replyDate": "2023-07-10T00:42:59.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e7aee2e9-5e27-4e6e-8f9e-5ffb0b09624f",
      "author": "Jillian Wyman",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJICU53o79hXFZ4mC_vNHTfDwb1P1jDkT6h8B-qYM2cAfiOwA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-09-12T18:14:34.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks, Jillian! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (843) 627-4919 if you ever need anything.",
      "replyDate": "2023-07-10T00:42:59.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b012b024-906c-4f77-af3b-2d34de7f8803",
      "author": "Mark Delaney",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXF0Y7Xp11nS4drB-vGChxTQrl1ToA-2Zh9NKIAElnTloLoLqw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "After signing up with your call center I received a curtesy call from the Branch Manager (Jeff Elmore) soon afterward. He listened to all the discrepancies I had received from the call center operator. Please consider eliminating your call center option to allow your proficient staff to answer a customers questions truthfully instead of a sales person telling me I have to purchase something unnecessary. I’m not sure if I received your best available pricing or the free lock, but was promised a lolly pop to join.\n\nJeff cleared up all my concerns immediately.\n\nI am sure your manager at the Longs, SC location is as Professional & Courteous as\nMr. Jeff Elmore.",
      "date": "2022-09-07T02:34:26.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Mark. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Jeff. Our team will continue to work hard to meet your storage needs, so let us know if you need anything else at 888-storage. Our team is here to serve you, so give us a call at 888-storage if you need any future assistance.",
      "replyDate": "2022-07-10T00:42:59.000Z",
      "tags": [
        "staff",
        "price",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "f1838543-f939-4ed4-93e5-5de43f956415",
      "author": "Mike Young",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKhZAwTPWRsETs4nNGAryCr8zOU4Sk_atdoa0p0aF6VDMbWfQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Linda and Ginger were extremely helpful, friendly, and professional which made the rental process very easy.",
      "date": "2022-09-06T18:27:52.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for taking the time to leave your feedback, Mike! We're so happy to hear Linda and Ginger were able to make your rental process easy! Give us a call at (843) 627-4919 if you need any future assistance.",
      "replyDate": "2023-07-10T00:42:59.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "943e76e4-c6ff-4135-8a8f-3e36f1614b6e",
      "author": "EL",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLMq2EU-3L2aLKEb-RNdGcqn-XcQ8jN9dgJS0azVMkumeqYCg=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2022-09-01T20:39:50.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is grateful for your rating, El! Thank you for being a loyal Extra Space Storage customer!",
      "replyDate": "2023-07-10T00:42:59.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "a72dcb72-5c55-4eb9-af52-9a7e2dbf254a",
      "author": "Robert Linder",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW9zNutXHUuiT8qutelxQ8txlUlLEMAMbJvFrWFaTB49Lgw0yNr=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very professional and efficient! A pleasure to do business with.Ginger helped to make this a great experience!",
      "date": "2022-08-30T02:00:53.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Robert. Thank you for the 5-star review! We're so happy we could help. Let us know if we can do anything else to help at 888-storage.",
      "replyDate": "2022-07-10T00:42:59.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "494afd02-4dae-4283-b3cd-03f08761a1a8",
      "author": "Carol Andrews",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKKc0Nmws972Jy3KjTTiXf6lT9IIfDmdRtd6b_37lKqvbUZIA=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Linda was extremely helpful.  The whole process was very easy and Linda answered all my questions.",
      "date": "2022-08-19T16:47:15.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Carol. We're glad Linda was able to help! Our team is here to serve you, so give us a call at (843) 627-4919 if you need any future assistance.",
      "replyDate": "2023-07-10T00:42:59.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "7682738c-a6b6-4fe3-8b30-bcf9256cb018",
      "author": "Todd Lewis",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJNaGk9QIo9G2ZUtACq18gVvPpJ9MDwnvQm8_NFEF9se4TSyA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Jeff was very helpful and knowledgeable. Made the experience of rental registration easy.",
      "date": "2022-08-18T19:20:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Todd, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Jeff! Don't hesitate to reach out to us at 888-storage if you need anything!",
      "replyDate": "2023-07-10T00:43:01.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e69683ed-2de8-4e0c-a9bd-f4675673bd3c",
      "author": "Jerome McCain",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV_rECriE3HEoIGnPvMVDWBQQZe6hAAALGf4yU_l4QaT6cjd-n5=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Very friendly staff and helpful in getting a storage unit.!! Some are gated and some aren't. Your choice there.",
      "date": "2022-08-17T16:10:19.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi, Jerome ! Thanks for the positive review, it means a lot to our team. Please call (843) 627-4919 if you have any questions about your rental.",
      "replyDate": "2023-07-10T00:43:01.000Z",
      "tags": [
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "fc0984a6-7e71-4905-9255-ab64853d24df",
      "author": "Mike Love",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVJdFrUe2RywVpCSIaz3HbSg7x58qugLoMtalQkJOiFNvdNnj_zow=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2022-08-16T23:48:43.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is grateful for your rating, Mike! Call us at (843) 627-4919 if you have any questions or need assistance with your rental.",
      "replyDate": "2023-07-10T00:43:01.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "e8f5bbb2-c163-442c-9b0b-9fd5c782a608",
      "author": "Jeremy Withrow",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUcqKcN3LFSeATj278k8MhRSWyWqWImd5e27iFIWU7Xyb13kg-CGw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-08-13T14:54:33.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Wow, thank you for the great rating Jeremy! We are so happy you had a great experience with Extra Space.",
      "replyDate": "2023-07-10T00:43:01.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "c806478f-5962-45fb-9744-a1867bb08e43",
      "author": "Richard C",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI_ulcUzVQzEMQD2QscA5eqHLcjgPHX4OcFyhmQ92489i_fbg=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "",
      "date": "2022-08-11T14:52:49.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We appreciate you taking the time to leave a rating, Richard! Don't hesitate to stop by the office if you need anything.",
      "replyDate": "2023-07-10T00:43:01.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "cd16d2f3-938d-4777-a827-a7c115db7aa2",
      "author": "Anthony Noto",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXRtTn2FV-K-kHo0k0j34v9VsDGKQs-nNPI55MrpZ7BwRBu8OJwTw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Jeff was very helpful with the process",
      "date": "2022-08-05T18:30:56.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Anthony. We're glad Jeff was able to help! Our team is here to serve you, so give us a call at (843) 627-4919 if you need any future assistance.",
      "replyDate": "2023-07-10T00:43:01.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "5555eba6-3918-442f-8c24-eb8a2b7f3a21",
      "author": "Steve Miller",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXPSlmfwSANcMmGkFp5CVyw-6MswmOjnYDj6v6UMsTk0AbsLbo=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Jeff and ginger were super helpful and very polite!!! Thanks for all your help !",
      "date": "2022-08-05T17:58:50.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Steve. We're glad Jeff and Ginger were able to help! Our team is here to serve you, so give us a call at (843) 627-4919 if you need any future assistance.",
      "replyDate": "2023-07-10T00:43:01.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "3aa053c2-61f2-4e0c-b3ab-5d72c46b683b",
      "author": "Barry",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKrjNuVDoIuncFJiS4riZnmC14GqleXQAkl0bFSRJ6uIVTnnw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The team was great they really went out their way to make my experience with extra space awesome. I wanted to tip for the servics so I said that I would leave a review of my ,experience withe they albut the very nice young lady said she couldn't take it.🥺 But I could do a review to thank them for all the help.",
      "date": "2022-07-28T16:52:52.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We think our team is great too! Thanks for the positive review, Barry. We're glad they really went out of their way to make your experience with extra space awesome. Please stop by the office or give us a call at 888-STORAGE.",
      "replyDate": "2023-07-10T00:43:01.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "f5ce9a0c-798f-4736-ab16-3af432b2e4c1",
      "author": "Walter Raborn",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJptVjNfsNaEftX4eIhvyDKLoGVZwEcKi34Sr1xur5kI7vxDw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Ginger was very helpful and knowledgeable when I drove by to check out the Vacility yesterday. Today, she and Linda, provided my wife and I a very seamless process of getting all the paperwork done. They were extremely fun to work with. I would highly recommend anyone needing storage questions answered to see them!  Awesome job girls!  And thanks!",
      "date": "2022-07-26T16:19:30.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Walter. We're glad Ginger and Linda were knowledgeable, fun, and able to help! Your kind feedback about our team is appreciated, Walter. Our team is here to serve you, so give us a call at (843) 627-4919 if you need any future assistance.",
      "replyDate": "2023-07-10T00:43:01.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "6a196a52-43be-4c9c-af0d-cf1f4c06ab93",
      "author": "Annie Raborn",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVNjJjQS113V5gat9zZmxDjOl2DCjFgOx9ZzkjwU3ISC33gWVAO_Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Linda and Ginger were so much help\nTook time to show us storage options. Rode us out to look at the buildings personally. Paperwork was a breeze and  helped us decided on the. Best plan for our needs\nBoth ladies very professional and friendly\n\nThanks from Annie",
      "date": "2022-07-26T15:11:48.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Annie. It's great to know Linda and Ginger were professional, friendly, and as helpful as can be! Our team is here to serve you, so give us a call at (843) 627-4919 if you need any future assistance.",
      "replyDate": "2023-07-10T00:43:01.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "210036ba-400a-468b-8866-0cb29a85f8c5",
      "author": "Amber Luse",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVxEW7qj5Vk1Zs96FtmnM0ZyOzM4U16rCEaeUn36GuXd2_N4D8=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Quick and easy process. Very friendly staff!",
      "date": "2022-07-19T21:15:33.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent review, Amber! We're happy we were able to provide a smooth rental experience. If you ever need anything, feel free to stop by!",
      "replyDate": "2023-07-10T00:43:01.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "cdab43dd-f07d-427d-9466-e43c5866a504",
      "author": "Attilio Cafini",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK-nfBwyttMYJqHEKAZciWxoaErItDDo1el1Q6FMsiCcjG6dw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Linda at 9221 hwy 90 Longs South Carolina was extremely helpful and also a very kind disposition. I was checked  in in less than 15 minutes. I recommend there services highly.",
      "date": "2022-07-12T19:51:56.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind review, Attilio. We're glad Linda from our Longs location was kind and extremely helpful! Our team is here to serve you, so give us a call at (843) 627-4919 if you need any future assistance.",
      "replyDate": "2023-07-10T00:43:01.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "6f358197-9bd5-400f-a514-8251e8086db6",
      "author": "richard shook",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJZpftcle-jh_xV2YJqFI9KseCYvY1UxNwKVEpblc0lp4Pghw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-07-06T16:24:42.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team appreciates your rating, Richard. Thank you for being a loyal Extra Space Storage customer!",
      "replyDate": "2022-07-10T00:43:01.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "7410d626-6833-48c9-b26c-33b7f74c9ea8",
      "author": "Audrey Mcvean",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWENcXSWinFAge09mGSq9P-2zZHvTQwPNA4PpJifyOZ1OFZo_SZ=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2022-07-06T14:45:08.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the fantastic rating, Audrey. We are glad we were able to meet all of your self-storage needs.",
      "replyDate": "2022-07-10T00:43:01.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "a435d991-6fa4-4299-9181-00c58d632b47",
      "author": "Hyland Winnie",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK435Z2YrFDJsUS4OQbhBlaqkwdZERAAFCyYMPLKD9SXS72yw=s64-c-rp-mo-ba12-br100",
      "rating": 4,
      "text": "Great service quick and efficient!  First month free nice deal!",
      "date": "2022-07-02T01:47:29.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the awesome review, Hyland! We are glad you found our team to be efficient and great to work with. Don't hesitate to stop by the office or contact us at (843) 627-4919 if you need anything.",
      "replyDate": "2022-07-10T00:43:01.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "4f4d208d-1971-4760-9be3-835b23f118a3",
      "author": "Tresa Gordon",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVUf3W9G1BmSHoHVTeqB7Ha8ux7uN7sMRcpZMHlROlXBAMjEWdw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Mark was a big help with renting our storage space. He was very knowledgeable and provided great customer service!",
      "date": "2022-07-01T02:12:30.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you so much for the great review! It means a lot to our team, Tresa. We're thrilled you had a positive experience renting with Mark! Let us know if we can do anything else to help at 888-storage.",
      "replyDate": "2022-07-10T00:43:01.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "4d1f93db-dffb-4280-ada2-7286ae0c6295",
      "author": "Tony Squires.",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUv9FAryHxtcda0cM_ZF4cLq19dMNGG49VJj_5arnFKJlA4t8pvfA=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Good prices good spaces",
      "date": "2022-06-26T03:25:42.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your review, Anthony! We love to hear that our customers are happy with Extra Space. We are happy to have you store with us! Please give us a call at 888-storage if anything comes up.",
      "replyDate": "2022-07-10T00:43:01.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "7a61f1f0-03fe-47f0-b31b-0077828bf801",
      "author": "Herb Berkey",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocITOfFaETKcKzlYm4Ul20sv4agzzqrrS_I0N1NYjRCM7kijeA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "We are relocating to SC and needed RV storage fast.\nContacted Extra space and they had a spot on their Lings, SC facility.  Ginger and staff took care of us the same day. Excellent! I also noticed that they have wash stations there. I have to inquire about them.",
      "date": "2022-06-22T19:49:18.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the awesome review, Herb! We work hard to meet the expectations of our customers, and we're happy to hear Ginger could help! Stop by our office or give us a call at 888-storage at any time if you need assistance or have any questions.",
      "replyDate": "2022-07-10T00:43:01.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "2b600398-787d-4adb-8c42-7c52a3fd7ab8",
      "author": "Marissa Spera",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWl2Ei5532x7jHUAH3viHaZdV1VHpw6CZXW1LdlHclGC8_V_hZovA=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "John was so helpful in helping us find the perfect unit.  Even after mistakenly giving me wrong info, he took the time to call me back immediately to correct himself!  (It was nothing serious) Check in was super easy.  The keys and lock were waiting for us upon arrival.  John even made sure we got the best price available.  We are already planning to book another unit in the near future. Really clean facility extremely easy to book over the phone.  Took less than 10 minutes.",
      "date": "2022-06-22T18:01:03.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Marissa. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with John. Our team is dedicated to making sure your experience is great. Feel free to send us an email at customerservice@extraspace.com if you have any additional feedback in the future.",
      "replyDate": "2022-07-10T00:43:18.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "price",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "c51d0674-7da8-416f-9e6d-8500c4d267e2",
      "author": "Cheyenne Combs",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUO5VTGDWEnQ8oTz-PeqErxp3ZkpnQ_-CAKTPEmhhT5IsRpqPjX7w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-06-20T13:35:29.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Cheyenne! Don't hesitate to reach out if you need anything!",
      "replyDate": "2022-07-10T00:43:18.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "83eb8192-785d-46e7-8541-659f6dd61fe8",
      "author": "Ken Kelly",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIeco4syVtCFsyrAr-CEhQ5nhQLWNdjsKWlLNe9wwoe6aTtRw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "What am impressive company.  Well organized and managed.  Ginger was very professional and knowledgeable. Happy to have found them!",
      "date": "2022-06-18T20:43:40.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Ken. Thank you for the 5-star review! We're so happy Ginger could help. If you need anything in the future, feel free to stop by or call us at 888-storage!",
      "replyDate": "2022-07-10T00:43:18.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "2020faf2-c79c-4423-ae1c-858088d13ae8",
      "author": "REL Lewis",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLL250w32XzCipYGNDIkv1c4zVTDdU6AQE3bucMxnnPCq9t8Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-06-18T00:05:06.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Wow, thank you for the 5-star rating Rel! We are grateful for customers like you.",
      "replyDate": "2022-07-10T00:43:18.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "7e170e5e-bb1d-4876-98bc-afbac2e10916",
      "author": "Stephanie Muminovic",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKd4yPbtl0Fjau3UIuXIZ9WQ_S8NY2S1E_8RkEp9VaHb8HQHA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-06-16T11:46:49.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're grateful for your rating, Stephanie. Call us at (843) 627-4919 if you have any questions or need assistance with your rental!",
      "replyDate": "2022-07-10T00:43:18.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "35876938-16c3-440e-ace1-87bcc7d99c93",
      "author": "Richard Hall",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJi5EFCwuX9woK801qM2Ejs52-sVLSl94yGQ0b00NQB4LSMtQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great facility and great customer service.  I worked with Jeff who was very professional, helpful, and courteous.  I’m very glad I found this storage facility.",
      "date": "2022-06-13T15:02:00.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Richard. Thank you for the 5-star review! We're so happy Jeff could help. Don't hesitate to reach out to us at 888-storage if you need anything!",
      "replyDate": "2022-07-10T00:43:18.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "7850590f-a342-464b-b925-53cde1fdaf64",
      "author": "Rainbow MyrtleLife",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI_Vv22cfvGgUXQ-v1YzrG9XGdnHJrAGFkjnI34J6j3s8c0Xw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-06-10T19:31:30.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Rainbow! Don't hesitate to reach out if you need anything!",
      "replyDate": "2022-07-10T00:43:18.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "7f3b088d-4386-4bb1-a563-f95dd17c6494",
      "author": "Willie Riley",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIDGW5Z1t1rO8GoIMzzjJmPBmra5zqdu1GhnAxrqpcXI7jVdg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I called on a Sunday because the HOA had sent me a letter that I needed to get a trailer out of my driveway that I had full time of properties that I had brought up from Florida. They took all my information over the phone and I had a storage unit within 20 minutes in the first month was free and they gave me a free lock for the door. The service was great right from start to finish in the office was overly helpful and I would highly recommend them",
      "date": "2022-06-08T16:31:04.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We know you have many options for storing your belongings and are committed to being the most convenient, secure, and professional storage solution in your neighborhood. Thanks for the positive review. It means a lot to our team, Willie! Please let us know if you need any assistance or have any questions. We are always available at 888-storage.",
      "replyDate": "2022-07-10T00:43:18.000Z",
      "tags": [
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "7e7f8f56-2081-4e26-af69-6afa4d6cd37a",
      "author": "Jason Whitley",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJr_5UleC0alzgqkxIiHnIEli1uY1iz4c1Qtm50THF3LOXAJg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Jeff was most helpful and professional.  He sent me pictures and helped me find the perfect spot for my boat.  Thank you Jeff!",
      "date": "2022-06-08T16:02:25.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Jason. Thank you for the 5-star review! We're so happy Jeff could help. Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.",
      "replyDate": "2022-07-10T00:43:18.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d7163a13-9fb0-4531-889f-2867e2d66f8a",
      "author": "Valerie Heggins",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXjhe0cYrzwe4i0qAwRknmxq443Iak8TpLFBtJXTpWHb3F4hckx=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-05-27T16:17:16.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks, Valerie! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (843) 627-4919 if you ever need anything.",
      "replyDate": "2022-07-10T00:43:18.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "d1fa79de-d1e8-405d-815a-adf36d9d28eb",
      "author": "James Evans",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUap8AyJ7clKvNHfILb0invhpIM5NX788E91UjokmeXayxAC598=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-05-25T16:56:23.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the positive rating James! We are so glad you trust Extra Space with your belongings. If you need any assistance in the future please do not hesitate to reach out at (843) 627-4919.",
      "replyDate": "2022-07-10T00:43:18.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "65415c5b-65bb-4e33-9669-915f09ea2ea5",
      "author": "Joe Butler",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWVFWI2XKqoLUUxsPGTBu8BRn_fC_fd5yfco1w0JEMbLt6Kjh9NmA=s64-c-rp-mo-ba12-br100",
      "rating": 4,
      "text": "met and spoke to ginger she showed the spot for my rental space. 👍 extra storage has been very helpful and they respond back. 👍I would definitely recommend coming to this place to get your storage space 👍",
      "date": "2022-05-05T18:26:00.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind remarks, Joe! We're so happy to hear ginger earned us your recommendation! Our team will continue to work hard to meet your storage needs, so let us know if you need anything else at 888-storage.",
      "replyDate": "2022-07-10T00:43:18.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "37070d41-abec-4539-bd30-c03d8d6d3b3c",
      "author": "Abigail Pellegrino",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLtN9hWvllGeWpg44e6BHSMyqQTAY5olK9B78iwKV81Bi9ygg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-05-04T19:03:26.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is so happy you had a 5-star experience, Abigail! If you ever need anything in the future feel free to stop by or call us at (843) 627-4919.",
      "replyDate": "2022-07-10T00:43:18.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "74f6b121-d26d-45ca-866c-7a778083a556",
      "author": "Greg Spell",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKwhmI2QnREkodrtZFqix7HrC2WGP9BpJnSFu_uVNjmvKC8Pg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Jeff Elmore was very polite and friendly.Great experience.",
      "date": "2022-05-04T17:36:28.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Greg. Thank you for the review. We're so glad Jeff could meet your storage needs. Please stop by the office if you need anything!",
      "replyDate": "2022-07-10T00:43:18.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "777eb5df-15a2-4c6a-a1f1-fd2f15f8de6e",
      "author": "Gregory Skipper",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKiQxJhotfIsmP4lM5pXP1zpuT2QwVsUp8hARIbhDQDlGWoIA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Gabe was super nice, helpful and professional.\nWould recommend them to all my friends and family. And I have.",
      "date": "2022-04-30T20:04:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the kind words, Gregory! We're glad Gabe was helpful and professional. We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (843) 627-4919 if you need anything.",
      "replyDate": "2022-07-10T00:43:18.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "a9265eeb-a6b6-4983-9248-70161fb185a8",
      "author": "Nikki Davis",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWI64htJhqvdTaMgisFMTYtcGnoV0hJVdAh_R7jDrM6eUhI06RS=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-04-27T21:20:24.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Nikki! We're so glad we were able to meet your storage needs.",
      "replyDate": "2022-07-10T00:43:18.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "0ab4cda2-8ef6-47e1-981b-81a0db23329c",
      "author": "Chrissy Davis",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIk-CmhUoQUFdimkSOpdVVFsWAn9cfY4_9hxDmgsAhPwxApCA=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2022-04-25T17:45:29.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Chrissy, thank you for your positive rating!  Please stop by our office or call us at (843) 627-4919 if you have any questions.",
      "replyDate": "2022-07-10T00:43:18.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "72366577-1008-4d5d-bf2e-d7c3a791f31d",
      "author": "Mindy Hall",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUJTIqgeKwCCvSLdOrtldMPXOdlpS65mBd0p7KckE0E5BbSdqMx=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-04-17T00:46:51.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Mindy! Please let us know if there's anything else we can do to assist you with your storage needs.",
      "replyDate": "2022-07-10T00:43:18.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "a1a3cf88-1db6-47c9-8820-5ae8eca05a40",
      "author": "Paul Touchette",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLJ9MttvnTDZnPYhWJV0MM_7zsyseH0LkuDzbTomesbjnLKcQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-04-08T00:15:31.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Wow, thank you for the 5-star rating Paul! We are grateful for customers like you.",
      "replyDate": "2022-07-10T00:43:18.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "62763a14-c3fb-4e71-99a0-68769dd8b268",
      "author": "JoAnn Kishbaugh",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLlQp2uodUA1vcqyrqycnfRT4tKMb8M7SiCCtF3_40YC0ABdA=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "",
      "date": "2022-03-27T02:19:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We appreciate you taking the time to leave a rating, Joann! Don't hesitate to stop by the office if you need anything.",
      "replyDate": "2022-07-10T00:43:30.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "90cfa6cd-6dec-4d02-a2f2-1f5b89777d88",
      "author": "Heith Causey",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ9Qx1dMyW526amIXp8ZVPThyh0pQ4gnNfk6nYWY3VseNyVsA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-03-21T20:37:27.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're grateful for your rating, Heith. Call us at (843) 627-4919 if you have any questions or need assistance with your rental!",
      "replyDate": "2022-07-10T00:43:30.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "ee21b376-76d0-47a5-b582-a3e07def87e2",
      "author": "Mary Hall",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIngR_zqXdXK2LqmnbudQoMaMa0euBeifZAmlFmd9XeMlKvhg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Gabriel has always been so Helpful and courteous!! He makes it a pleasure to do business with Extra Space Storage!!",
      "date": "2022-03-05T22:05:57.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Mary, Thank you for your review! We are glad Gabriel has been courteous and helpful. We are so grateful for your kind words. Give us a call at 888-storage or stop by the office if you need anything!",
      "replyDate": "2022-07-10T00:43:30.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "684c856a-aefa-486a-9f1c-1ba728f4f5aa",
      "author": "Robert Yeatts",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJrdMMuCl2s6f0oflZizzLyZEBJzzv06PIJcJ7VWI6WyfrpJw=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2022-03-05T20:59:09.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Robert! Don't hesitate to reach out if you need anything!",
      "replyDate": "2022-07-10T00:43:30.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "cc12f5be-8c87-445c-a478-cf6c76a3c206",
      "author": "Eric line",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJBGQH1Iek_jmV5tzgacR4oSaS_YwBO72pHl84BPj-f4YkNGQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Ginger was a great help being the first time I have ever needed getting a storage unit. She was very nice and listened to everything and showed me what was best for me. I really feel good about going to them now",
      "date": "2022-02-19T20:51:29.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Eric. We're glad Ginger was able to help! Our team is here to serve you, so give us a call at (843) 627-4919 if you need any future assistance.",
      "replyDate": "2022-07-10T00:43:30.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "3ec32815-e8ca-475c-99ad-ff81e597d1b9",
      "author": "Que D",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIG5xlHYXwxKtXjtLrk9w0Jz4TNdwiUbTmGwCRdCZIy3y_ukw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-02-15T21:18:04.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Que. We're glad we were able to assist you with your storage needs.",
      "replyDate": "2022-07-10T00:43:30.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "2cc969d0-fe5e-4077-a004-c1183a4c0cb1",
      "author": "inshirah rios",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLVxgZT6F8e4iSZ4C5bzzKtbjbgyj3zzR53YPTdVfH_om4VnA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kathy and Ginger were awesome from start to finish!!! They were more than pleasant and helpful. When everything was going wrong they literally made my day better. I will do business with them strictly because of there impeccable customer service!!! Thank you again!!!",
      "date": "2022-02-12T04:46:57.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Inshirah. We're glad Kathy and Ginger were pleasant to work with and able to help! It's great they were able to make your day a little better by providing you with the service you deserve! We are grateful for your kind words! Our team is here to serve you, so give us a call at (843) 627-4919 if you need any future assistance.",
      "replyDate": "2022-07-10T00:43:30.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "af571877-0540-4464-8809-53a3384cadb6",
      "author": "DANIELLE Gonzalez",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKSsbNM2Paq7gz5JH-0oujZiLuuKUL3su_9mpvMc9v-Q3NhbQ=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Erik was awesome from the time we walked in. The process was made quick and easy!!!\nGlad wevmade the choice to stop here as it is the size we need and so close to home.",
      "date": "2022-02-02T22:25:35.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for taking the time to leave your feedback, Danielle! We're so happy to hear Erik was able to make your rental process quick and easy! Give us a call at (843) 627-4919 if you need any future assistance.",
      "replyDate": "2022-07-10T00:43:30.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "dfc448c5-c7a2-4a3e-a253-44a1e5dcfabf",
      "author": "Jeff Bongalis",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXbGR5PzIn_7uDqYFGDdVed_IQCkpMRdA2aTO3Fg87qIOGBNYc3=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Was easy process and the employee was very helpful to ensure I was getting the best space for the money I was spending!",
      "date": "2022-01-30T13:47:32.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your feedback, Jeff! We love to hear that our customers are happy with Extra Space. Don't hesitate to reach out to us at 888-storage if you need anything!",
      "replyDate": "2022-07-10T00:43:30.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "96eb8621-acf9-43cf-b231-7a638009bc8f",
      "author": "Jasmin Bertovic",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ1oTNkkSHCzA3TIsDEue0gOPRmwIeeebOZ3vGfpPBgf05BiA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great customer service from Ginger. Checkout process was simple and quick.  Storage area is clean and looks very secure.",
      "date": "2022-01-30T13:45:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for taking the time to leave your feedback, Jasmin! We're so happy to hear Ginger was able to make your rental process simple and quick! Give us a call at (843) 627-4919 if you need any future assistance.",
      "replyDate": "2022-07-10T00:43:30.000Z",
      "tags": [
        "cleanliness",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "f3f1d077-bc11-4bf9-966f-b19c2bd7c383",
      "author": "Brandy Buck",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX0AnkYYpaLE4EVcG-XIkRW1sMnbGOL61GoQHUkmyJpNDkWMJne=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2022-01-18T19:10:50.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Brandy! We're so glad we were able to meet your storage needs.",
      "replyDate": "2022-07-10T00:43:30.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "454f36fe-5ca6-44d7-9e94-09c726622b60",
      "author": "michelle garcia",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIfvxVyn9ky7mYlWyndJ0Cbc-dNMBYqQYMY4YKsadNIswf5_9Y2=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Mark from Extra Space in Longs helped me out well, I appreciated his time that he took to explain to me on a lease since im new to it all, he took the time to really let me know how things are going to go and he answered my questions well, I definitely see the good work he puts into this.",
      "date": "2022-01-15T18:55:07.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Michelle, thank you for your review. We're glad Mark helped you out well, took the time to explain the lease, and really let you know how things are going to go. Feel free to contact us if you need anything at 888-STORAGE or stop by the office.",
      "replyDate": "2022-07-10T00:43:30.000Z",
      "tags": [
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "da9f4031-e1f9-40ba-b54d-981a393bec76",
      "author": "Earl Pedersen",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKocP8S2pBH4Iqc_2ZlesPzBmdiintdLqXWE_Mc9h7Bhy-VJw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Friendly and courteous staff, fast processing of paperwork, and great features (dump and wash station) for my RV.\n\n1/11/2022 update - in a matter of minutes Mark had me booked in a 10x20 climate controlled storage space.  I was able to call the existing customer line and leverage my existing account to quickly set things up.  Once again, courteous staff, great systems, and streamlined processing, all from my remote location.",
      "date": "2022-01-11T15:41:46.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Earl. Thank you for the 5-star review! We're so happy we could help. Please stop by the office or give us a call if there is anything else we can do for you!",
      "replyDate": "2022-07-10T00:43:30.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "cd07289e-238c-4f44-88e1-bb66d7d2508d",
      "author": "Ranger974",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWsjgy42BLYg0_0nKTLZak3ZAaTBGLQ-yC6BB6xPyMUJgAnNWqUtA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-01-03T22:20:28.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Ranger974! Stop by our office or give us a call at (843) 627-4919 if you need assistance or have any questions.",
      "replyDate": "2022-07-10T00:43:30.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "11fe8272-1bf0-491c-876a-1b756662180f",
      "author": "Tiffany Griffith",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL-wakbYDMYS2ux0DaKTHUDCFZuF95ik04rqCemgdtvQnDIwA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "They was awesome  very helpful  , Is  Gabriel a mark good customer service and very fast and help with everything I need",
      "date": "2021-12-31T14:29:34.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Tiffany. We're glad Gabriel was able to help! Our team is here to serve you, so give us a call at (843) 627-4919 if you need any future assistance.",
      "replyDate": "2022-07-10T00:43:30.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "53996c04-9297-46af-80b3-1a0521560c8d",
      "author": "Bradley Swaringen",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUuJuBDKnKQAR9HhdAtrddYXLeNu9DPULkkG-H1XHwbADOTQEw7=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The guys at the place were super friendly and the one thing I can really say is they ask questions they try and figure out what best fits your needs finically and try to put your needs and budget in place to fit what they have to match . Yeah I know it’s almost unheard of these days a company actually caring about their customers like the old days but these guys have it down, very good reps for your company who care !",
      "date": "2021-12-30T02:38:52.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're grateful for your rating, Bradley. Call us at (843) 627-4919 if you have any questions or need assistance with your rental!",
      "replyDate": "2022-07-10T00:43:30.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "2ac61141-44f0-45fb-bc17-dabdbbd88705",
      "author": "Kayla Brown",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKXf3WzeITs7yC7sVyAtz2NLsVxXW5exzG0C8h60fDY0bJqjg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-12-29T21:57:04.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Kayla! Don't hesitate to reach out if you need anything!",
      "replyDate": "2022-07-10T00:43:30.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "099b9672-fd78-4062-bf43-45b15f2ff59d",
      "author": "Bob Romano",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWW44EmxrtByGgmolV2WFV3KIKbceC4r3BMEP7BPND8vJWSO6YaYA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Mark provided excellent service. Very courteous and thorough.",
      "date": "2021-12-29T16:04:41.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the positive review, Bob! We are glad you had a great experience with Mark. Don't hesitate to reach out to us at 888-storage if you need anything!",
      "replyDate": "2022-07-10T00:43:30.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "92eab820-9a34-4bbf-a0f9-b7f8caac2e95",
      "author": "Iris Sandoval",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVDqI5ufyVZCF3_Xr7TBuvkRBbkn-0nGF2UHbYtGaEQXu510qo=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Mark Ekstrand he help me a lot with the rental unit thank you 😊",
      "date": "2021-12-27T17:23:12.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Iris, thank you for your review. We're glad Mark Ekstrand helped you a lot with the rental unit. Give us a call at 888-STORAGE if there is anything, we can do to assist you.",
      "replyDate": "2022-07-10T00:43:30.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "c55ff44c-de8d-40ff-8d89-dea1a6628f5b",
      "author": "Stephanie Serfass",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJauMxlAbR9hA4i5uH0-VCeN4akQhbqbsHiGVU7ujMq0Q39AA=s64-c-rp-mo-ba12-br100",
      "rating": 4,
      "text": "Clean but think the rates are getting to be a little much.",
      "date": "2021-12-24T21:54:50.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Stephanie, thank you for sharing your feedback with us. We'd like to discuss your concerns regarding your rate increase in more detail. Can you give us a call at 888-storage?",
      "replyDate": "2022-07-10T00:43:39.000Z",
      "tags": [
        "cleanliness",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "28707738-3869-494e-b1e4-640b18e76482",
      "author": "Matthew Schuhmacher",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVtXp3hlak7K_ZrImm9dXTH-hjspoaXgl-CdSxGSoDCu40yAABUfg=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Very helpful & worked with me despite a problem with the moving company.",
      "date": "2021-12-24T14:03:01.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Matthew. Thank you for the 5-star review! We're so happy we could help. Stop by our office or give us a call at 888-storage at any time if you need assistance or have any questions.",
      "replyDate": "2022-07-10T00:43:39.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "2a2784e4-9852-4b81-b180-ae63c0c58c1b",
      "author": "George Webb",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJxhY2Til3xJa_tvTOjxu9b4mJCdnnA3vSFQWI0b1GHf5T7AA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Mark was very helpful with our storage needs!\nThanks very much!",
      "date": "2021-12-18T16:29:48.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi George, thank you for your review. We're glad Mark was very helpful with your storage needs! Give us a call at 888-STORAGE if there is anything, we can do to assist you.",
      "replyDate": "2022-07-10T00:43:39.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "f6ef5dee-8610-4cce-abf5-c4b547bf688d",
      "author": "Denise Christy",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIA12Uovkx43L_3xLDeu_MilgDOKPgH_lqC4cBjxk_7Cp74Lw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-12-14T20:00:09.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the 5 - star rating Denise! We are so happy you had a great experience. If you ever need anything feel free to call us at (843) 627-4919.",
      "replyDate": "2022-07-10T00:43:39.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "77546e8a-8b80-49b1-aed7-b96b40c56850",
      "author": "Vickie Sawyer",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWmd5wnBEQf6P9q4cdVzwQIOt8ejVm0P6ZelIxZFqrHxp6BGFuQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "My experience was excellent with Mark.He was very professional and helpful.I would highly recommend Extra Space Storage.",
      "date": "2021-12-11T20:16:06.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Vickie. Thank you for the review. We're so glad Mark could meet your storage needs. Please stop by the office if you need anything!",
      "replyDate": "2022-07-10T00:43:39.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d4cc0300-0a83-4d33-9965-b208936d17e7",
      "author": "Rachel Stephens",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV9lfQt1fED3HLwd8Medo0OAwAPP221w8cA3Z0XdzewRdsF8xUnJg=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2021-12-01T21:00:51.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Rachel! Don't hesitate to reach out if you need anything!",
      "replyDate": "2022-07-10T00:43:39.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "810cfa09-70aa-4d2b-ad23-3f08e622314b",
      "author": "Shirley East",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUKrPg05wDF6QEmu9e1-A8oZyeBgrO9K90IhGwDkS0FuyfZqQ9k=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "My experience today with Mark was great. I’m extremely satisfied with the service Extra Space Storage presents. We feel very comfortable with the protection of our items we have stored with them.\n\nThanks Mark for all of your help!",
      "date": "2021-11-30T22:06:58.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the awesome review, Shirley! We work hard to meet the expectations of our customers, and we're happy to hear Mark hit the mark for you! If there is anything we can do for you, please let us know at 888-storage.",
      "replyDate": "2022-07-10T00:43:39.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "5f3dcc82-2a1e-4135-9b7e-0045225b5d9e",
      "author": "Phil Cox",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVBETHhl1FPsniM_-j1zhuVMp7Mv8Z4ipBiynycmhkGWcNHOCY=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Mark and Gabe were really helpful and friendly getting set up with a storage spot. They are honest and good people that show a lot of care to their customers.",
      "date": "2021-11-20T19:06:54.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Phil. We're glad Mark and Gabe were able to help! Our team is here to serve you, so give us a call at (843) 627-4919 if you need any future assistance.",
      "replyDate": "2022-07-10T00:43:39.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "6a19acd5-2082-42e1-9fc2-9b68741129ec",
      "author": "Mark Smith",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWGC-gXquK15P8uWxKHCiEatBk_ogf-kRPkLUftPiGn6Nv1f0m6iw=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Love the staff been using the for years",
      "date": "2021-11-19T01:52:40.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Mark. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!",
      "replyDate": "2022-07-10T00:43:39.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "b4b244c2-be9d-45c0-98e1-1b9104394a15",
      "author": "Sunday Jones",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIFd-oMSPnCxO0HKvT0AyWucGRfu3Q0izEKS-IUA8yqt_mSGA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "It was a pleasure to work with Mark during our move in process. He answered all of our questions and gave excellent customer service skills. Overall, we had a great experience.",
      "date": "2021-11-16T19:34:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your 5-star review, Sunday. We are happy you had a great experience at our Longs location with Mark. Please let us know if you need any assistance or have any questions.",
      "replyDate": "2022-07-10T00:43:39.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "601d85bc-2995-4fcd-866c-88370d7e8788",
      "author": "Noell Stevens",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJMGdbVQDXDPUmUolZO0VVLkhe8LtvcbAAa0anMeR0x5J6-hA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Mark (property manager)was so nice, professional and helpful!",
      "date": "2021-11-12T19:14:54.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Noell, thank you for your review. We're glad Mark was so nice, professional, and helpful! Give us a call at 888-STORAGE if there is anything, we can do to assist you.",
      "replyDate": "2022-07-10T00:43:39.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "b63c038f-4415-4ea0-bbca-69b871cdac53",
      "author": "rick woullard",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIzOkcb-BVvf5ZC4ua_HvehdQ4X0LwdYVkHwGN2Vl2Rw5Y88Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Mark was great help. Would recommend",
      "date": "2021-11-06T16:37:51.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Rick. We're glad Mark was able to help! Our team is here to serve you, so give us a call at (843) 627-4919 if you need any future assistance.",
      "replyDate": "2022-07-10T00:43:39.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "aa6d4a84-97fe-4b09-b0df-12f00cfc3334",
      "author": "TomS",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUgIHifeaJTg1ELWkMW3w_JzEFih5ZxkwInnan_vFixKiK383g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Mark has been supportive and understanding. I was frustrated at first with the change of ownership but he help make the transition a pleasant experience! Great service and attention to issues. Thank Mark",
      "date": "2021-11-05T19:17:24.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Tom, thank you for your review. We're glad Mark has been supportive and understanding. We're committed to providing excellent customer service. Don't hesitate to reach out to us at 888-STORAGE if you need anything!",
      "replyDate": "2022-07-10T00:43:39.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "86659a03-f3fd-4e06-9950-a3ce6db87123",
      "author": "Arnaldo Gonzalez",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUnP7unB5LLuvXOnwajAH1Dgc-heFnEs2dxuhVIigoV2-5FQEc=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-11-02T18:32:03.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Arnaldo, thank you for the positive rating! We are happy to hear about your positive experience with Extra Space Storage.",
      "replyDate": "2022-07-10T00:43:39.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "4457dd57-dee0-42f9-ae08-0e762228fdb6",
      "author": "Sherry Palmer",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLj9PwRNgXcRtIpvo7ttKs5RFsvPZ8FkI4hA8eIxko_Ypl5jg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Mark was very helpful and answered all of my questions.",
      "date": "2021-10-25T23:40:41.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Sherry! We're glad to hear that you had a positive experience with Mark! Thanks for the review! Please give us a call at 888-storage if you need further assistance with your storage needs.",
      "replyDate": "2022-07-10T00:43:39.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "33202a99-e621-4cc1-af65-1772b57691ed",
      "author": "David Miller",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKSYKymudEyJy7uWH4Wci8XJvZvMkPCXRjGkMjj-FXIY7b5_m_z=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-10-25T20:55:43.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, David! Don't hesitate to reach out if you need anything!",
      "replyDate": "2022-07-10T00:43:39.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "a716068d-cf1c-454b-87fe-602eec5cd161",
      "author": "aye its Pixels",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUjsyy113PR0znNhMurhCb7W3tZPew36vA03yFtdSSHd18N2Z95=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-10-19T18:35:03.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks! We're so appreciative of your excellent rating, Aye Its! Don't hesitate to reach out to us at (843) 627-4919 if you  ever need any assistance.",
      "replyDate": "2022-07-10T00:43:39.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "08e3d5dc-87a9-41bf-a9fc-89fd32171fd6",
      "author": "Duane Puckett",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKYVrJULntBwx2Cm3IDmGWYnnUBBA0OwXKQ4paOEyql0jIZOg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Mark was very professional and helped me with everything I needed.",
      "date": "2021-10-15T18:10:22.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Duane. We're glad Mark was able to help! Our team is here to serve you, so give us a call at (843) 627-4919 if you need any future assistance.",
      "replyDate": "2022-07-10T00:43:39.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "2fe59881-dc14-4d83-9e7f-4b8a0d30facc",
      "author": "Ian Linton",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIBQk7t6QNvhPgMEml04cyd9hR8U2pZs-luhBDuyOix3IpPhQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I met Mark as I walked in and he was very welcoming and he was very professional in all that he did",
      "date": "2021-10-13T15:05:25.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Ian. Thank you for the 5-star review! We're so happy Mark could help. Please let us know if you need any assistance or have any questions. We are always available at 888-storage.",
      "replyDate": "2022-07-10T00:43:39.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "c18df14a-7ab9-4fba-b5ae-b8e3c9b4e9ca",
      "author": "jesse crabtree",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXVW8jYShtiZWbGCt2E8HUvNfHR8JA-5lxMbWC2Zcv8GXQva8s=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-10-12T17:34:02.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team appreciates your rating, Jesse. Thank you for being a loyal Extra Space Storage customer!",
      "replyDate": "2022-07-10T00:43:53.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "6ef4fe3b-5b58-4206-baef-08a04c57bcec",
      "author": "Bianca Robinson",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLrJBlYim1D-U05eL4nQ6qlwXA1aJQGjVL6SuS3JbFFqRtSeQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Mark Ekstrand was Great and very Helpful!!! Thank you for all your help!!!",
      "date": "2021-10-04T19:45:39.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Bianca, Thanks you for your positive feedback about your experience with Mark at our Longs location. Our team is proud to serve you and your storage needs. Please let us know if you need anything.",
      "replyDate": "2022-07-10T00:43:53.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "dd30a2ba-b13b-496a-89d5-ef872ba3c4c5",
      "author": "Leslie Woods",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLLi7QM3sjluwpw0q-985r6OE1-kbYBZ0qIk_2cmylGVNPjBQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-09-08T20:17:58.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is grateful for your rating, Leslie! Thank you for being a loyal Extra Space Storage customer!",
      "replyDate": "2022-07-10T00:43:53.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "3b4988cf-2a49-4fbe-aee9-f5a08facc5f7",
      "author": "William Halstead",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKEj-XF8VgQmUa_I3_WLxwphYIpnO5APasRYPZHFlgUP2nnKg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Mark was very helpful. Great customer service .  Explains everything well.",
      "date": "2021-09-02T17:51:23.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, William. We're glad Mark was able to help! Our team is here to serve you, so give us a call at (843) 627-4919 if you need any future assistance.",
      "replyDate": "2022-07-10T00:43:53.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "fa45d1f1-4d2b-471a-9dfa-d5baf39ac2a3",
      "author": "cw4cpmsr",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLvzKGdtFfMiMsYMnwa6j9gfbT0u1ubDuw-alTOyOHiVAWnJw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Mark is a true professional\nTransactions were flawless\nThank you",
      "date": "2021-08-31T21:05:42.000Z",
      "verifiedTenant": false,
      "featured": false,
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "bf9de6fb-1dc1-488b-a318-19c30bab6593",
      "author": "jim shuping",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJDijyGYnkawVwl7hnIURXZQW_83gMKx0VVaYC_P2nlj4L6bQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Mark was very helpful and a pleasure to work with.",
      "date": "2021-08-31T20:37:16.000Z",
      "verifiedTenant": false,
      "featured": false,
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "93233bdf-4363-47b9-adad-6d320e408b78",
      "author": "Jack",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLJY65u9fEchaei9m_S1C75ho8JCXVuDxfatW3CHwV58qydKg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Process was quick and easy. Mark was very helpful and informative",
      "date": "2021-08-29T14:55:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Jack. We are glad Mark was able to provide exceptional customer service as quickly as possible. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you.",
      "replyDate": "2022-07-10T00:43:53.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "4366e506-87e0-47fe-b8f0-2b216a8116f5",
      "author": "Joy Ous",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX6D_Kiz-amn7Ajoim8w883S0gabfSPFccB7bcWrzq7qC4l5VTI=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Mark with Extra Space Storage has provided a smooth transition for me and I would highly recommend y'all to join up here at Extra Space!!! :)",
      "date": "2021-08-27T17:54:10.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Joy, thank you for leaving us such an awesome review! We are so happy to hear that Mark could accommodate you and provide a smooth rental experience. Your recommendation means a lot to us! Thank you so much for choosing Extra Space Storage! Give us a call at 888-storage or stop by the office if you need anything!",
      "replyDate": "2022-07-10T00:43:53.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "aa29d76a-b262-4ed1-b845-995763e2d669",
      "author": "Jeff Robinson",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI7dnRDiNlk11urZvvyUF2cgy_OZG3QulPyNe0ITwLtWrZi3w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-08-27T14:08:26.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the fantastic rating, Jeff. We are glad we were able to meet all of your self-storage needs.",
      "replyDate": "2022-07-10T00:43:53.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "d85f5f7e-aca2-46e0-84c6-0f89148f7739",
      "author": "Jay Gee",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUys3Zjk1pAWdaQX2ntrXQCmazkFCsenaZ2et8rT-qulNd6CHGU=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Mark was so great his attitude and passion to get me the right storage unit was amazing I recommend him to anyone looking for storage space!!!!",
      "date": "2021-08-26T17:20:24.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Jazmine. We're glad Mark was able to help! Our team is here to serve you, so please let us know if you need anything at 888-storage.",
      "replyDate": "2022-07-10T00:43:53.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d014dcba-ebea-433c-b1e7-cdd6cc7813d1",
      "author": "Veronica Johnston",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJyiCUqjcvgMh9BZKiit2dQmEYuoRBYwicAPdIzjjyJIvZbivE=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Super kind and nice!",
      "date": "2021-08-24T18:51:33.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Veronica, thank you so much!",
      "replyDate": "2022-07-10T00:43:53.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "abadb4f9-b53a-47e0-88ea-c9454fec8447",
      "author": "David Blose",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKfiZhY3-5onJ96-RWKCgCAskUFAV2uikTi7TqFga3B2odOnw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Faculty clean! Gabe provided excellent customer service, he made our rental decisions easy and is very personable!",
      "date": "2021-08-21T17:24:39.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, David! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you with selecting the perfect unit for your needs. Let us know if you need any future assistance by stopping by the office or calling us at 888-STORAGE!",
      "replyDate": "2022-07-10T00:43:53.000Z",
      "tags": [
        "cleanliness"
      ],
      "sentiment": "positive"
    },
    {
      "id": "35310e66-3dec-4b9a-843d-62b8e79a3e4b",
      "author": "Dennis",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJCXY2Jm8oIsg4hSQWBOoV5gToMx1VsP8icP8ZRwSU4r9_sqA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The facility was very clean and Mark was friendly, professional and very helpful with the information he provided regarding storage units. I would definitely recommend this location.",
      "date": "2021-08-10T18:04:32.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Dennis. We're glad Mark was able to help, friendly and professional during your visit! We are glad to have you as a customer. Our team is here to serve you, so give us a call at (843) 627-4919 if you need any future assistance.",
      "replyDate": "2022-07-10T00:43:53.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "8eacd038-9d9e-4e3c-9333-0d2494241511",
      "author": "James Lampi",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJlZP4U66w5NlQTN9vq4hLvYt7nPmZThuFbXdXjPY3Au7Nyig=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-08-06T18:23:41.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello James, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
      "replyDate": "2022-07-10T00:43:53.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "d874f2f6-fd80-45ee-bed2-463a64d06ac2",
      "author": "Wayne Tagoe I",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUoHwZPcGCSAwsiH_OCog7CjcdG-Ug-A4d0SETeb1Fus5P06fMn7Q=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "I was there today and I needed some FAST assistance with my lock, I broke the key and I was able to get another one very quickly plus have their insuranc reassurance that if anything went wrong with the lock they would replace it at no cost and I thought that was fantastic no problems, no worries, thank you guys I appreciate you very much.\nEspecially to Hector I think that's his name sorry I'm bad with names",
      "date": "2021-07-31T17:53:13.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Wayne Tagoe, thanks so much for your review! We are thrilled to hear your experience with Hector was positive and are always here to help with your storage needs! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Give us a call at (843) 627-4919 or stop by the office if you need anything!",
      "replyDate": "2022-07-10T00:43:53.000Z",
      "tags": [
        "price",
        "access",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "9e3ca481-14bc-4f3c-851f-b98f65b81146",
      "author": "csmueske",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJQq8VTlv6rBYIL0xH7Ib2dhap3sPA9kgktCQvOSff7rIzZxA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-07-28T22:41:01.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is grateful for your rating, Csmueske! Thank you for being a loyal Extra Space Storage customer!",
      "replyDate": "2022-07-10T00:43:53.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "0803b2d8-2829-4ec0-8b81-801f9a861c55",
      "author": "kelly cornwell",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJs4J_zIFAKL68ieabKztihc0ycJbeq44HykE4dP3KXOBLswg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-07-26T23:07:50.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are thrilled you had a 5-star experience at Extra Space Storage, Kelly!  Please give us a call at 888-storage if you need further assistance with your storage needs.",
      "replyDate": "2022-07-10T00:43:53.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "a51bf186-a18d-4094-a354-58d14c0a3161",
      "author": "Laura Rivenbark",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIqLVetQLIMdN1UvrN0uhOtRCzqRO4Ehvo8mZLmUdIsRXRsfA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-07-22T01:55:57.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi, L. Thank you for leaving us a rating! Your feedback means a lot to us!",
      "replyDate": "2022-07-10T00:43:53.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "e2cab3c7-b2f1-497d-895c-fec8af8d05d5",
      "author": "Félix Martínez Vásquez",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWc4jpwgHaMHZDpPpjvDcbH3KKGF05VRyMzPvEr1nLAOmExoZU=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Gabriel",
      "date": "2021-07-16T18:27:12.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, Félix Martínez! We are so glad you had a positive experience with Extra Space. Please stop by the office or reach out to us at 888-storage if you have any questions!",
      "replyDate": "2022-07-10T00:43:53.000Z",
      "tags": [],
      "sentiment": "positive"
    }
  ]
}