{
  "summary": {
    "average": 4.9,
    "total": 53,
    "distribution": {
      "1": 0,
      "2": 0,
      "3": 2,
      "4": 0,
      "5": 51
    }
  },
  "reviews": [
    {
      "id": "3c12480b-1d2c-4236-864a-6a22ba01e349",
      "author": "Charles Wilkes",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocItOd1NoU0Xz7U8XwgUXh3hcwMgZNCj8Ic8VsJyeOfdxWlYvQ=s120-c-rp-mo-br100",
      "rating": 5,
      "text": "Had a good time employees were nice and respectful and communicated well",
      "date": "2026-10-15T17:37:36.759Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Charles, we're thrilled to hear that you had a positive experience at Sunbird Storage! Our new site in Mooresville, North Carolina is a modern storage facility that offers a range of amenities, including climate control, drive-up access, and month-to-month leases. Every detail is designed to make your experience seamless. Thank you for recognizing our staff's dedication to providing excellent service. We strive to ensure that our facility meets the highest standards for cleanliness and safety. Your feedback is greatly appreciated, and we look forward to continuing to meet your storage needs.",
      "replyDate": "2026-10-16T13:15:31.213Z",
      "tags": [],
      "sentiment": null
    },
    {
      "id": "dddfa5e0-64d9-4f1a-92fd-3aed6ff142f9",
      "author": "Yaya Barillas",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWYqluyAs19sSRFSSPhipuFF_6yHKDc-xA98eawH1EofjqLES9STw=s120-c-rp-mo-br100",
      "rating": 5,
      "text": "Extremely clean, staff very informative and friendly.",
      "date": "2026-10-12T22:05:44.754Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Yaya, we're thrilled to hear that you had a positive experience at Sunbird Storage! Our new site in Mooresville, North Carolina is a modern storage facility that offers a range of amenities, including climate control, drive-up access, and month-to-month leases. Every detail is designed to make your experience seamless. Thank you for recognizing our staff's dedication to providing excellent service. We strive to ensure that our facility meets the highest standards for cleanliness and safety. Your feedback is greatly appreciated, and we look forward to continuing to meet your storage needs.",
      "replyDate": "2026-10-13T11:07:50.576Z",
      "tags": [],
      "sentiment": null
    },
    {
      "id": "1e2f7ef2-5013-44ad-99c1-f83abcc7ca0c",
      "author": "Cynthia Young",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIBkXAWaEkKdaBRfs8vv-p2GwiExuJujZfCc0_-ZEl_8G9xhw=s120-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Very nice place for the best storage and a wonderful staff",
      "date": "2026-10-12T20:13:28.346Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Cynthia, we're thrilled to hear that you had a positive experience at Sunbird Storage! Our new site  in Mooresville, North Carolina is a modern storage facility that offers a range of amenities, including climate control, drive-up access, and month-to-month leases. Every detail is designed to make your experience seamless. Thank you for recognizing our staff's dedication to providing excellent service. We strive to ensure that our facility meets the highest standards for cleanliness and safety. Your feedback is greatly appreciated, and we look forward to continuing to meet your storage needs.",
      "replyDate": "2026-10-12T20:44:20.560Z",
      "tags": [],
      "sentiment": null
    },
    {
      "id": "3a699992-e7b1-4fc2-8f0a-91df6e47a273",
      "author": "M Qurux",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVybfOkqQ4tE4380l1sgm5c1GhCwy-Sp8Px88F60zVfZ1B6AP2s7Q=s120-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Office employees super attentive and very helpful, the building is clean and very convenient with the elevators and carts.",
      "date": "2026-10-12T19:39:30.429Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, M Qurux for your kind words and the 5-star rating! We appreciate your positive feedback and are delighted to hear that Tabatha and Zack provided exceptional customer service. We strive to maintain a clean and well-maintained facility for our customers like you. Our Sunbird Storage in Mooresville, North Carolina is a modern storage facility that offers a range of amenities, including climate control, drive-up access, and month-to-month leases. Every detail is designed to make your experience seamless—and our dedicated team is always here to help. Thank you for storing with us at Sunbird Storage - Mooresville! We truly appreciate your support. Don't forget about our $100 referral bonus!",
      "replyDate": "2026-10-13T11:06:56.957Z",
      "tags": [],
      "sentiment": null
    },
    {
      "id": "fcddecd5-795d-452d-afc1-68e0ea318800",
      "author": "Elizabeth Haller",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLnoLQFgTKgbPwppbdfjy3TyBfhmLjVt0l9WQwEN41qx2PwSg=s120-c-rp-mo-br100",
      "rating": 5,
      "text": "Great storage place! They have carts to use to make unloading super easy, good air conditioning and super sweet people at the front desk that I just love! Highly recommend!",
      "date": "2026-10-02T18:26:35.710Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Elizabeth, for your kind words and the 5-star rating! We appreciate your positive feedback and are delighted to hear that Tabatha and Zack provided exceptional customer service. We strive to maintain a clean and well-maintained facility for our customers like you. Our Sunbird Storage in Mooresville, North Carolina is a modern storage facility that offers a range of amenities, including climate control, drive-up access, and month-to-month leases. Every detail is designed to make your experience seamless—and our dedicated team is always here to help. Thank you for storing with us at Sunbird Storage - Mooresville! We truly appreciate your support. Don't forget about our $100 referral bonus!",
      "replyDate": "2026-10-02T19:22:57.164Z",
      "tags": [],
      "sentiment": null
    },
    {
      "id": "77d04d55-17e0-42b6-bcf2-6a49408ed7bd",
      "author": "christina Velez",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKff-tGaOmuEhwoMiV9QJfmWPXVlJZKkzUqhYxZH7S2IUFe8A=s120-c-rp-mo-br100",
      "rating": 5,
      "text": "I personally want to thank Tabitha and Zack for their genuine kindness and making my aunt feel so welcome. She just moved from another state and was very unsure of many things. Tabitha was so patient and reassuring that her personal belongings would be well taken care of. Also, she helped us understand the process and how much they were available to assist us with questions and other customer service needs. As for Zack, he was also so patient and helping my aunt with her paperwork and the use of the facility.",
      "date": "2026-09-18T17:50:35.307Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Christina for your kind words and the 5-star rating! We appreciate your positive feedback and are delighted to hear that Tabatha and Zack provided exceptional customer service for your aunt. We strive to maintain a clean and well-maintained facility for our customers. Our Sunbird Storage in Mooresville, North Carolina is a modern storage facility that offers a range of amenities, including climate control, drive-up access, and month-to-month leases. Every detail is designed to make your experience seamless—and our dedicated team is always here to help. Thank your aunt for storing with us at Sunbird Storage - Mooresville! We truly appreciate the support. Don't forget about our $100 referral bonus!",
      "replyDate": "2026-09-25T16:53:26.830Z",
      "tags": [],
      "sentiment": null
    },
    {
      "id": "c1321fad-cfd4-42aa-847c-222393488fc6",
      "author": "Terence Person",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUIFuSQntJVqtMp0nhIPNncfh8Fs5cNS1E5EuEEb_K51iS20yBjJw=s120-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Loved the staff, broke down everything when it came to the facility very well and perfect detail and streamlined the whole process when it came to getting everything setup and was patient when it came to any questions I had! Rent is a little bit pricey than some options around but the facility is very nice and the security is top notch. Make the exit real easy and no hiccups as well whenever I need any type of storage im 100 percent going to them again.",
      "date": "2026-09-17T22:11:34.405Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Terence, for your wonderful feedback! We're thrilled to hear that our staff made your experience so positive and that the facility's security meets your expectations. We strive to maintain a clean and well-maintained facility for our customers like you. Our Sunbird Storage in Mooresville, North Carolina is a modern storage facility that offers a range of amenities, including climate control, drive-up access, and month-to-month leases. Every detail is designed to make your experience seamless—and our dedicated team is always here to help. Thank you for storing with us at Sunbird Storage - Mooresville! We truly appreciate your support. Don't forget about our $100 referral bonus!",
      "replyDate": "2026-09-17T22:40:06.441Z",
      "tags": [],
      "sentiment": null
    },
    {
      "id": "b6b81fb6-0124-4cc2-b869-e74fd91da882",
      "author": "Krista Billingsley",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUkZA8G8AVuEqgh26B-v2ND1NkSQeTI_u-VMprvLTqLDr4tHF4yRg=s120-c-rp-mo-br100",
      "rating": 5,
      "text": "The Mooresville location is great! Tabatha helped me with everything and was very patient with me and my daughter who is autistic so she can get a little loud. She is also very friendly. I will suggest this place to everyone. I've been to the first and second floor and its clean and very cool inside which is great since its 100 degrees outside.",
      "date": "2026-09-13T13:49:05.823Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you so much, Krista, for your kind words and the 5-star review! We value your patronage and are thrilled to hear that Tabatha made your experience a positive one. We strive to provide clean, comfortable storage facilities, and your recommendation means a lot to us. If you ever need further assistance or have any questions, feel free to reach out. Thank you for choosing Sunbird Storage!",
      "replyDate": "2026-09-14T17:13:36.081Z",
      "tags": [],
      "sentiment": null
    },
    {
      "id": "d5a3921b-5dc3-4328-8dbb-93bf37d41495",
      "author": "Joy Diggs",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX6dKBPNp6F2YnE-iz614qp1gxs9nBkhXKBjxB6BGCuvJrqPLpXfg=s120-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "This app and Sunbird customer Service has been a wonderful help and has made it easier to do all i need to do.",
      "date": "2026-09-08T21:21:49.525Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you so much, Joy, for your delightful review and 5-star rating! We're thrilled to hear that our app and customer service are serving you well. Please let us know if there's anything else we can do to make your experience even better.",
      "replyDate": "2026-09-09T23:02:39.546Z",
      "tags": [],
      "sentiment": null
    },
    {
      "id": "efce3df0-230c-4978-b520-8014195ea67e",
      "author": "Paul Sanchez",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLL8UjkS1dTHSc0zVNX77TW04MZgAV6oGHqs4S_xMhBoOjfvg=s120-c-rp-mo-br100",
      "rating": 5,
      "text": "Excellent service.",
      "date": "2026-09-04T22:15:13.587Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Paul, for your kind words and the 5-star rating! We are thrilled to hear that you had an excellent experience with us.",
      "replyDate": "2026-09-09T23:01:58.993Z",
      "tags": [],
      "sentiment": null
    },
    {
      "id": "243e38df-bf06-4a4e-8161-32d8f48c0170",
      "author": "Linda Ladendorf",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ8cuUuDtxG7wWuML_Ur6r9j3yecmKucL_3yATZfkKKmWpr-A=s120-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "The staff at the Main St location in Mooresville, NC are wonderful people.\nI’m excited to move my things into a controlled environment",
      "date": "2026-09-04T21:55:59.974Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your kind words, Linda! We are delighted to hear that you had a positive experience with our staff at the Main St location in Mooresville, NC. We strive to provide top-notch customer service and a secure storage environment for all our customers. We appreciate your feedback and look forward to continuing to meet your storage needs at Sunbird Storage.",
      "replyDate": "2026-09-09T23:01:53.262Z",
      "tags": [],
      "sentiment": null
    },
    {
      "id": "4b88c412-32ab-4a5b-80de-423409709c51",
      "author": "Angie Mayhew",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX0hK8VYB9Ou2pOg4kg8hZo3JWDf_xYHTrmOcyW_2GyYflT_GA=s120-c-rp-mo-br100",
      "rating": 5,
      "text": "Great place. Highly recommend this storage facility",
      "date": "2026-09-01T21:13:12.230Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Angie, for your excellent feedback and recommendation! We're delighted to hear that you had a great experience with us. Let us know if there is anything else we can do for you.",
      "replyDate": "2026-09-09T23:00:50.483Z",
      "tags": [],
      "sentiment": null
    },
    {
      "id": "5e9ba0a5-6f29-4443-9722-a78c6c985cbf",
      "author": "louis weeks",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI_rMSys_hCSjcct7FHvV1oKL8LrqHZdpiKpVxPRyCd3Al37A=s120-c-rp-mo-br100",
      "rating": 5,
      "text": "Staff was very helpful and courteous.",
      "date": "2026-08-25T00:27:24.482Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the positive feedback, Louis! We're glad to hear that our staff provided helpful and courteous service. Our Sunbird Storage in Mooresville, North Carolina is a modern storage facility that offers a range of amenities, including climate control, drive-up access, and month-to-month leases. Every detail is designed to make your experience seamless—and our dedicated team is always here to help. Thank you for storing with us at Sunbird Storage - Mooresville! We truly appreciate your support. Don't forget about our $100 referral bonus!",
      "replyDate": "2026-08-25T18:11:41.283Z",
      "tags": [],
      "sentiment": null
    },
    {
      "id": "c1c84b99-0c2d-4989-9e56-0203bcd7aceb",
      "author": "Jordan Needles",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXmSFNXwgHfSSXTSG3vJFNBQ9R0pEtLXuNUvTRcc6cPG9nrhhCZ=s120-c-rp-mo-br100",
      "rating": 5,
      "text": "We signed up under the new member program and the staff couldn’t have been more helpful. They answered every question, took us on a tour and were fun to talk to. The facility is great with all indoors units. And it’s close to where I live!",
      "date": "2026-08-19T21:11:08.277Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Jordan, for the wonderful review. Our Sunbird Storage Facility in Mooresville, North Carolina is a modern and beautiful storage facility offering the best storage in town, with climate‑controlled storage units, all‑indoor access, and a seamless move‑in experience. Our Team is dedicated to making every visit easy, helpful, and enjoyable, and we’re thrilled to hear you had such a positive experience with our new member program and staff tour. Thank you for choosing Sunbird Storage in Mooresville, we appreciate your business. Don’t forget about our $100 referral bonus.",
      "replyDate": "2026-08-20T16:13:17.098Z",
      "tags": [],
      "sentiment": null
    },
    {
      "id": "fb90b94d-e9ef-4113-8611-06b4dd9736bf",
      "author": "Jordan Needles",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXmSFNXwgHfSSXTSG3vJFNBQ9R0pEtLXuNUvTRcc6cPG9nrhhCZ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "We signed up under the new member program and the staff couldn’t have been more helpful. They answered every question, took us on a tour and were fun to talk to. The facility is great with all indoors units. And it’s close to where I live!",
      "date": "2026-08-19T21:11:08.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Jordan, for the wonderful review. Our Sunbird Storage Facility in Mooresville, North Carolina is a modern and beautiful storage facility offering the best storage in town, with climate‑controlled storage units, all‑indoor access, and a seamless move‑in experience. Our Team is dedicated to making every visit easy, helpful, and enjoyable, and we’re thrilled to hear you had such a positive experience with our new member program and staff tour. Thank you for choosing Sunbird Storage in Mooresville, we appreciate your business. Don’t forget about our $100 referral bonus.",
      "replyDate": "2026-08-20T17:03:45.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "4fb38c2f-0033-46b4-8979-21ef3a95a61d",
      "author": "Fareesha Sykes",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXqb1RA0Tq5WCOjgSgUXiARkahVBJYcn4l2sRBjE7EHjnygW5Tq=s120-c-rp-mo-br100",
      "rating": 5,
      "text": "Friendliest and most sweet staff ever! I showed up 5 mins before closing with questions and I expected to get attitude lol but Tabitha was SO SWEET and patient … she walked me through the entire process and got me all signed up. The facility is beautiful, clean and cool. Very secure and the carts are super convenient. Prices are extremely reasonable as well. I also had a great interaction with the manager as well she was so kind , came out to greet me by name , offered water and snacks …. Just a great all around business, I will be staying absolutely!",
      "date": "2026-08-15T18:02:44.619Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Fareesha, for the fabulous review. Our Sunbird Storage Facility in Mooresville, North Carolina is a beautiful, modern storage facility offering climate‑controlled storage units, secure access, convenient carts, and a clean, cool environment designed to make every visit stress‑free. We’re thrilled to hear that Tabitha was so sweet, patient, and helpful—walking you through the entire process and getting you signed up right before closing with a smile. It’s wonderful to know you also had a great interaction with the manager, who greeted you by name and made you feel welcome with water and snacks. Friendly, professional, and caring service is exactly the Sunbird Difference. Thank you for highly recommending Sunbird Storage, we appreciate your business and are so glad you’re staying with us.",
      "replyDate": "2026-08-20T19:39:37.048Z",
      "tags": [],
      "sentiment": null
    },
    {
      "id": "77447b2a-b0d5-4108-9755-be08f6d0715b",
      "author": "Fareesha Sykes",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXqb1RA0Tq5WCOjgSgUXiARkahVBJYcn4l2sRBjE7EHjnygW5Tq=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Friendliest and most sweet staff ever! I showed up 5 mins before closing with questions and I expected to get attitude lol but Tabitha was SO SWEET and patient … she walked me through the entire process and got me all signed up. The facility is beautiful, clean and cool. Very secure and the carts are super convenient. Prices are extremely reasonable as well. I also had a great interaction with the manager as well she was so kind , came out to greet me by name , offered water and snacks …. Just a great all around business, I will be staying absolutely!",
      "date": "2026-08-15T18:02:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Fareesha, for the fabulous review. Our Sunbird Storage Facility in Mooresville, North Carolina is a beautiful, modern storage facility offering climate‑controlled storage units, secure access, convenient carts, and a clean, cool environment designed to make every visit stress‑free. We’re thrilled to hear that Tabitha was so sweet, patient, and helpful—walking you through the entire process and getting you signed up right before closing with a smile. It’s wonderful to know you also had a great interaction with the manager, who greeted you by name and made you feel welcome with water and snacks. Friendly, professional, and caring service is exactly the Sunbird Difference. Thank you for highly recommending Sunbird Storage, we appreciate your business and are so glad you’re staying with us.",
      "replyDate": "2026-08-20T19:39:45.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "price",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "0c0fc21f-d53c-44e2-8ffc-3b587b108584",
      "author": "Laura Russo",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJxzHZb8TjEnb5g2nFekMAD92cCyzD2q7yvmxGUUeVTch3D0g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I have had the best experience with Sunbird Storage. The staff is professional and has gone above and beyond for me and my storage needs.\nIf you are looking for a great storage facility I highly recommend them!",
      "date": "2026-08-13T20:47:54.000Z",
      "verifiedTenant": false,
      "featured": false,
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e5e176ec-3983-43c1-b1da-5325357d96f0",
      "author": "Crisie Strawder",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLIWTvkk_cVexY6aK_dydT-a4OItjtVTG7kxcPxZxmwHIvwpw=s120-c-rp-mo-br100",
      "rating": 5,
      "text": "Amazing experience! Ty and Tab gave me an great experience. I will recommend this location to anyone and the facility is so clean and spotless.",
      "date": "2026-08-13T20:37:44.462Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Crisie, for the amazing review. Our Sunbird Storage Facility in Mooresville, North Carolina is a modern storage facility offering climate‑controlled storage units, convenient drive‑up access, and flexible month‑to‑month leases, all designed to make your experience seamless. We’re thrilled to hear you had an amazing experience and that Ty and Tab provided great service—our dedicated Team works hard every day to deliver the Sunbird Difference in a clean, spotless facility. Thank you for recommending our location and for choosing Sunbird Storage, we truly appreciate your business. Don’t forget about our $100 referral bonus.",
      "replyDate": "2026-08-21T15:48:49.536Z",
      "tags": [],
      "sentiment": null
    },
    {
      "id": "582e6edb-2bb2-4b86-a0be-612a65bc2ac3",
      "author": "Crisie Strawder",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLIWTvkk_cVexY6aK_dydT-a4OItjtVTG7kxcPxZxmwHIvwpw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Amazing experience! Ty and Tab gave me an great experience. I will recommend this location to anyone and the facility is so clean and spotless.",
      "date": "2026-08-13T20:37:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "tags": [
        "cleanliness"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d6dc93ea-93af-41b8-a1f8-9d537df89530",
      "author": "Laura Russo",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJxzHZb8TjEnb5g2nFekMAD92cCyzD2q7yvmxGUUeVTch3D0g=s120-c-rp-mo-br100",
      "rating": 5,
      "text": "I have had the best experience with Sunbird Storage. The staff is professional and has gone above and beyond for me and my storage needs.\nIf you are looking for a great storage facility I highly recommend them!",
      "date": "2026-08-13T20:35:02.321Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Laura, for the amazing review. Our Sunbird Storage Facility in Mooresville, North Carolina is a modern storage facility offering climate‑controlled storage units, convenient drive‑up access, and flexible month‑to‑month leases, all designed to make your experience seamless. We’re thrilled to hear that our professional Team went above and beyond for your storage needs—friendly, attentive service is exactly the Sunbird Difference. Thank you for highly recommending our storage facility and for choosing Sunbird Storage, we truly appreciate your business. Don’t forget about our $100 referral bonus.",
      "replyDate": "2026-08-20T20:44:18.942Z",
      "tags": [],
      "sentiment": null
    },
    {
      "id": "ac1bf3a7-18bb-4068-b7b8-03eb4d4983bf",
      "author": "Stephanie Byers-Parks",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUABLxt3ynPx-Ka5kJ0bi-IwU8mMoVhiXbUQzI2bj88nfGpWw2Z=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very friendly people and the facility is very clean and spacious.",
      "date": "2026-08-10T21:44:09.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Stephanie, for the great review! We are delighted that you had a positive experience with us at Sunbird Storage. Your feedback is important to us, and we appreciate your kind words about our facility and staff. Let us know if there is anything else we can do to assist you.",
      "replyDate": "2026-08-13T20:03:45.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "2d1b6821-f04f-4b0a-bfe0-e4702b8a90df",
      "author": "Stephanie Byers-Parks",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUABLxt3ynPx-Ka5kJ0bi-IwU8mMoVhiXbUQzI2bj88nfGpWw2Z=s120-c-rp-mo-br100",
      "rating": 5,
      "text": "Very friendly people and the facility is very clean and spacious.",
      "date": "2026-08-10T21:42:51.388Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Stephanie, for the great review! We are delighted that you had a positive experience with us at Sunbird Storage. Your feedback is important to us, and we appreciate your kind words about our facility and staff. Let us know if there is anything else we can do to assist you.",
      "replyDate": "2026-08-12T16:14:11.712Z",
      "tags": [],
      "sentiment": null
    },
    {
      "id": "9a8c5502-b6e6-4a21-aa7a-49fef1065e97",
      "author": "Shelby Decker",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXJraC4BkteHYuNSC7ezW-lx_dMdyr13NjdZkkjLyPiSqCKEmGU=s120-c-rp-mo-br100",
      "rating": 5,
      "text": "Tabatha was so kinda and such a big help",
      "date": "2026-08-09T19:22:24.311Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Shelby, , we're thrilled to hear that you had a positive experience at Sunbird Storage! Thank you for recognizing Tabatha's dedication to providing excellent service. We strive to ensure that our facility meets the highest standards for cleanliness and safety. Thank you for choosing Sunbird Storage, we appreciate your business. Don't forget about our $100 referral bonus!",
      "replyDate": "2026-08-12T16:13:06.414Z",
      "tags": [],
      "sentiment": null
    },
    {
      "id": "384b8162-fcba-43ae-b68b-aabd6efcbae9",
      "author": "Shelby Decker",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXJraC4BkteHYuNSC7ezW-lx_dMdyr13NjdZkkjLyPiSqCKEmGU=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Tabatha was so kinda and such a big help",
      "date": "2026-08-09T19:22:24.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Shelby, , we're thrilled to hear that you had a positive experience at Sunbird Storage! Thank you for recognizing Tabatha's dedication to providing excellent service. We strive to ensure that our facility meets the highest standards for cleanliness and safety. Thank you for choosing Sunbird Storage, we appreciate your business. Don't forget about our $100 referral bonus!",
      "replyDate": "2026-08-13T20:03:45.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "d8053030-f6eb-4fb9-9481-ae576b10421a",
      "author": "Virginia Beck",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL_aH8MQja7N9i6_8rqDtjGqqSVmSp5_Pv3tzVn31fp_LUxBA=s120-c-rp-mo-br100",
      "rating": 5,
      "text": "The employees at Sunbird storage were so nice and helpful. The facility is so clean and the storage units were a good size for what I needed and air conditioned. The pricing was great too. I highly recommend Sunbird storage.",
      "date": "2026-08-04T21:44:31.117Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you so much for your wonderful feedback, Virginia! Our Sunbird Storage in Mooresville, North Carolina is a modern storage facility that offers a range of amenities, including climate control, drive-up access, and month-to-month leases. Every detail is designed to make your experience seamless—and our dedicated team is always here to help. Thank you for storing with us at Sunbird Storage - Mooresville! We truly appreciate your business and recommendation. Don't forget about our $100 referral bonus!",
      "replyDate": "2026-08-05T18:56:35.674Z",
      "tags": [],
      "sentiment": null
    },
    {
      "id": "1c81517e-bc49-4f44-8831-fe9fa71b71e9",
      "author": "Virginia Beck",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL_aH8MQja7N9i6_8rqDtjGqqSVmSp5_Pv3tzVn31fp_LUxBA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The employees at Sunbird storage were so nice and helpful. The facility is so clean and the storage units were a good size for what I needed and air conditioned. The pricing was great too. I highly recommend Sunbird storage.",
      "date": "2026-08-04T21:44:31.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you so much for your wonderful feedback, Virginia! Our Sunbird Storage in Mooresville, North Carolina is a modern storage facility that offers a range of amenities, including climate control, drive-up access, and month-to-month leases. Every detail is designed to make your experience seamless—and our dedicated team is always here to help. Thank you for storing with us at Sunbird Storage - Mooresville! We truly appreciate your business and recommendation. Don't forget about our $100 referral bonus!",
      "replyDate": "2026-08-06T20:03:45.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "3bae955b-4687-4ed4-afe4-93b3b41acefa",
      "author": "Ava Stone",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXoYAtznmGyQJYtOzC-kmu6xSyu49y4sdfBHLevxQR2l3ZZFdUv=s120-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2026-08-01T17:10:17.202Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the positive rating, Ava! We appreciate your support.",
      "replyDate": "2026-08-05T19:20:16.868Z",
      "tags": [],
      "sentiment": null
    },
    {
      "id": "7305e3be-a3b0-4f88-b828-cf52fd909682",
      "author": "Ava Stone",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXoYAtznmGyQJYtOzC-kmu6xSyu49y4sdfBHLevxQR2l3ZZFdUv=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2026-08-01T17:10:17.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the positive rating, Ava! We appreciate your support.",
      "replyDate": "2026-08-06T20:03:45.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "82b6da84-bad6-4d7a-8508-2f1e24f42dcb",
      "author": "Samantha Lemings",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKGQEnAYjtrSoKmuuAxWhqMNkNjxgNJSMglpZ8dxWdNNSgDYUxC=s120-c-rp-mo-br100",
      "rating": 5,
      "text": "The staff was so friendly and helpful!",
      "date": "2026-07-30T20:45:40.462Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Samantha, for your kind words! We strive to provide excellent customer service at Sunbird Storage - Mooresville. We appreciate your positive feedback!",
      "replyDate": "2026-07-31T19:28:42.155Z",
      "tags": [],
      "sentiment": null
    },
    {
      "id": "dee6f7ef-926d-40d5-9d68-a1566cd599bb",
      "author": "Samantha Lemings",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKGQEnAYjtrSoKmuuAxWhqMNkNjxgNJSMglpZ8dxWdNNSgDYUxC=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The staff was so friendly and helpful!",
      "date": "2026-07-30T20:45:40.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Samantha, for your kind words! We strive to provide excellent customer service at Sunbird Storage - Mooresville. We appreciate your positive feedback!",
      "replyDate": "2026-08-06T20:03:45.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "0930cdc5-190e-4b15-87f3-7288f4d738d4",
      "author": "Carole Forkins",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJJ8aghGj1Vl8j03Utg2nQn9XFTtPsl3DGC7kNnXlx9dnDL6Q=s120-c-rp-mo-br100",
      "rating": 5,
      "text": "Customer service was the best! Tabitha was so helpful and full of personality.",
      "date": "2026-07-30T10:58:44.025Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Carole, for recognizing Tabitha's excellent customer service skills! We are thrilled to hear about your positive experience at Sunbird Storage - Mooresville!",
      "replyDate": "2026-07-31T19:29:10.623Z",
      "tags": [],
      "sentiment": null
    },
    {
      "id": "31091468-062c-4919-8b0a-a4e09ea570ac",
      "author": "Carole Forkins",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJJ8aghGj1Vl8j03Utg2nQn9XFTtPsl3DGC7kNnXlx9dnDL6Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Customer service was the best! Tabitha was so helpful and full of personality.",
      "date": "2026-07-30T10:58:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Carole, for recognizing Tabitha's excellent customer service skills! We are thrilled to hear about your positive experience at Sunbird Storage - Mooresville!",
      "replyDate": "2026-08-06T20:03:45.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "521cd781-d552-43d0-a5b7-d5b2c41c133d",
      "author": "Alexis Wood",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLt9UhCtnAqrxmmrwygn0cVMy4W-GVXJMnOLjuOCJU_2tr62A=s120-c-rp-mo-br100",
      "rating": 5,
      "text": "Great customer service and very clean. Professional and fast  and easy response",
      "date": "2026-07-27T12:41:00.876Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Alexis, for the wonderful review! We are delighted to provide you with great customer service and a clean facility. Your feedback means a lot to us! If there's anything else we can do to enhance your storage experience, feel free to let us know.",
      "replyDate": "2026-07-28T17:11:24.678Z",
      "tags": [],
      "sentiment": null
    },
    {
      "id": "3f34cf84-5fe8-427a-9ba7-05596ab38546",
      "author": "Alexis Wood",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLt9UhCtnAqrxmmrwygn0cVMy4W-GVXJMnOLjuOCJU_2tr62A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great customer service and very clean",
      "date": "2026-07-27T12:41:00.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Alexis, for the wonderful review! We are delighted to provide you with great customer service and a clean facility. Your feedback means a lot to us! If there's anything else we can do to enhance your storage experience, feel free to let us know.",
      "replyDate": "2026-07-30T20:03:45.000Z",
      "tags": [
        "cleanliness"
      ],
      "sentiment": "positive"
    },
    {
      "id": "749bcd81-a2e3-43b0-aaef-47d5ca140467",
      "author": "Alyssa howard",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLrQUNzbG0DbfoqcQuV3pf4rQY5FiicmDVxBBe7_uONvxLGPg=s120-c-rp-mo-br100",
      "rating": 5,
      "text": "Great customer service. It's was clean and easy to locate the unit we needed. Very helpful to our needs",
      "date": "2026-07-14T15:48:12.603Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your kind words, Alyssa! We greatly appreciate your feedback and are delighted to hear about your positive experience at our facility. If you ever need further assistance, please don't hesitate to reach out.",
      "replyDate": "2026-07-28T17:11:50.288Z",
      "tags": [],
      "sentiment": null
    },
    {
      "id": "5379a020-08bf-421f-80be-3079e8c72180",
      "author": "Alyssa howard",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLrQUNzbG0DbfoqcQuV3pf4rQY5FiicmDVxBBe7_uONvxLGPg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great customer service. It's was clean and easy to locate the unit we needed. Very helpful to our needs",
      "date": "2026-07-14T15:48:12.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your kind words, Alyssa! We greatly appreciate your feedback and are delighted to hear about your positive experience at our facility. If you ever need further assistance, please don't hesitate to reach out.",
      "replyDate": "2026-07-30T20:03:45.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "5187c522-061b-4c02-a17c-025e46f0c4b2",
      "author": "Samantha Howard",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKqa5msbBwmfEkYK-z2fWvWuRWOOgbxdSreicfzaEWEW_RiYA=s120-c-rp-mo-br100",
      "rating": 5,
      "text": "This is a clean and has a nice set up. Tabatha and Ty were helpful when we came in to look at units, the  bathrooms  were clean and they had cold water for us. Customer service was off the cart.",
      "date": "2026-07-14T15:46:45.919Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Samantha, for your kind words and the 5-star rating! We appreciate your positive feedback and are delighted to hear that Tabatha and Ty provided exceptional customer service. We strive to maintain a clean and well-maintained facility for our customers like you. Our Sunbird Storage in Mooresville, North Carolina is a modern storage facility that offers a range of amenities, including climate control, drive-up access, and month-to-month leases. Every detail is designed to make your experience seamless—and our dedicated team is always here to help. Thank you for storing with us at Sunbird Storage - Mooresville! We truly appreciate your support. Don't forget about our $100 referral bonus!",
      "replyDate": "2026-07-28T17:24:54.648Z",
      "tags": [],
      "sentiment": null
    },
    {
      "id": "ad63cc8e-e286-4b83-b376-3cd7af5be85c",
      "author": "Samantha Howard",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKqa5msbBwmfEkYK-z2fWvWuRWOOgbxdSreicfzaEWEW_RiYA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "This is a clean and has a nice set up. Tabatha and Ty were helpful when we came in to look at units, the  bathrooms  were clean and they had cold water for us. Customer service was off the cart.",
      "date": "2026-07-14T15:46:45.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Samantha, for your kind words and the 5-star rating! We appreciate your positive feedback and are delighted to hear that Tabatha and Ty provided exceptional customer service. We strive to maintain a clean and well-maintained facility for our customers like you. Our Sunbird Storage in Mooresville, North Carolina is a modern storage facility that offers a range of amenities, including climate control, drive-up access, and month-to-month leases. Every detail is designed to make your experience seamless—and our dedicated team is always here to help. Thank you for storing with us at Sunbird Storage - Mooresville! We truly appreciate your support. Don't forget about our $100 referral bonus!",
      "replyDate": "2026-07-30T20:03:45.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d15947ed-0f2a-41cf-ba4f-009fe0fa9481",
      "author": "Benson Transport",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJOiqOVsn8S99I-gaeGHdi3pwASYlKdIsGr6yQewVoUPF4suQ=s120-c-rp-mo-br100",
      "rating": 5,
      "text": "Great rates great people",
      "date": "2026-07-13T15:59:00.880Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you Benson Transport for the fantastic 5-star review! We strive to offer great rates and top-notch customer service at Sunbird Storage - Mooresville. We look forward to continuing to meet your storage needs.",
      "replyDate": "2026-07-28T17:30:49.925Z",
      "tags": [],
      "sentiment": null
    },
    {
      "id": "2e462f6d-1962-4d35-80f4-6b9a721942d1",
      "author": "Benson Transport",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJOiqOVsn8S99I-gaeGHdi3pwASYlKdIsGr6yQewVoUPF4suQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great rates great people",
      "date": "2026-07-13T15:59:00.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you Benson Transport for the fantastic 5-star review! We strive to offer great rates and top-notch customer service at Sunbird Storage - Mooresville. We look forward to continuing to meet your storage needs.",
      "replyDate": "2026-07-30T20:03:45.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "a7fb31ac-503a-45cd-907f-99d17522fc63",
      "author": "Kennedy Tish",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKMb0az4t3q12S07-BAJs7ZVNkyOhS78mAFPLxxu-TFpsdqSQ=s120-c-rp-mo-br100",
      "rating": 5,
      "text": "Excellent Hospitality services, the girls here were so helpful and patience. They took the time to help me decide what size unit would be best. It was clean, well lite and felt very safe.",
      "date": "2026-07-03T18:46:54.433Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Kennedy, we're thrilled to hear that you had a positive experience at Sunbird Storage! Thank you for recognizing our staff's dedication to providing excellent service. We strive to ensure that our facility meets the highest standards for cleanliness and safety. Your feedback is greatly appreciated, and we look forward to continuing to meet your storage needs.",
      "replyDate": "2026-07-28T17:30:05.976Z",
      "tags": [],
      "sentiment": null
    },
    {
      "id": "32e34f69-5fb2-484e-88f8-c952a48002a4",
      "author": "Kennedy Tish",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKMb0az4t3q12S07-BAJs7ZVNkyOhS78mAFPLxxu-TFpsdqSQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Excellent Hospitality services, the girls here were so helpful and patience. They took the time to help me decide what size unit would be best. It was clean, well lite and felt very safe.",
      "date": "2026-07-03T18:46:54.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Kennedy, we're thrilled to hear that you had a positive experience at Sunbird Storage! Thank you for recognizing our staff's dedication to providing excellent service. We strive to ensure that our facility meets the highest standards for cleanliness and safety. Your feedback is greatly appreciated, and we look forward to continuing to meet your storage needs.",
      "replyDate": "2026-07-30T20:03:45.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "a76d3b2a-d4a4-45ce-a99f-241be9b9cf7b",
      "author": "Nick Beez",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXR3FcbM-p4tDpHplCne68R38viVZnI16IqwGnfq4rK3MEhs74=s120-c-rp-mo-br100",
      "rating": 5,
      "text": "If you want REAL customer service and a quality facility, this is the place! Ask for TY! She is making customer service great again! 😆",
      "date": "2026-06-10T11:03:56.098Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the fantastic review, Nick! We are delighted to hear that Ty provided you with exceptional customer service. We appreciate your recommendation and are pleased to have served you well. Don't hesitate to let us know if there is anything else we can assist you with in the future.",
      "replyDate": "2026-07-28T17:31:24.933Z",
      "tags": [],
      "sentiment": null
    },
    {
      "id": "8a3337b7-2449-4a46-b1c7-164d5ce847ae",
      "author": "Nick Beez",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXR3FcbM-p4tDpHplCne68R38viVZnI16IqwGnfq4rK3MEhs74=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "If you want REAL customer service and a quality facility, this is the place! Ask for TY! She is making customer service great again! 😆",
      "date": "2026-06-10T11:03:56.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the fantastic review, Nick! We are delighted to hear that Ty provided you with exceptional customer service. We appreciate your recommendation and are pleased to have served you well. Don't hesitate to let us know if there is anything else we can assist you with in the future.",
      "replyDate": "2026-07-30T20:03:45.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "e0df1581-9f43-4992-8dd6-2867654a5bf0",
      "author": "Deric Oliver",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXjuQykNwPTEV7HLkHbSoBWcfn4elIZMmwUt2Y9hfcM2IeWkduY=s120-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2026-06-08T10:46:22.035Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the 5-star rating, Deric! We are glad to hear that you are pleased with our facility and services.",
      "replyDate": "2026-07-28T17:31:50.717Z",
      "tags": [],
      "sentiment": null
    },
    {
      "id": "2d556e42-55cd-45be-ac29-a768f329bf22",
      "author": "Deric Oliver",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXjuQykNwPTEV7HLkHbSoBWcfn4elIZMmwUt2Y9hfcM2IeWkduY=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2026-06-08T10:46:22.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the 5-star rating, Deric! We are glad to hear that you are pleased with our facility and services.",
      "replyDate": "2026-07-30T20:03:45.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "47b76865-654d-447a-9f45-16d84dad8381",
      "author": "Not Me",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJslQScQD1WWYPTcgJkO3Lgmg5NiTPeJczh6r7soNkrnt0XyA=s120-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Kim and Christie were incredibly welcoming from the moment I walked in the lobby. It’s obvious they are big on customer service. Its the simple things that matter from being offered coffee or water or little snacks to information about the rentals and a tour of the facility. While I was there the post construction cleaning crew were there cleaning everything and I mean everything the ceiling, the doors, the rafters, the stairwells everything this place is top notch, and I will not go anywhere else.",
      "date": "2026-06-01T19:37:09.602Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your glowing review! We are delighted to hear that Kim and Christie provided excellent customer service and that our facility amenities and cleanliness met your expectations. We aim to provide a top-notch experience for all our customers at Sunbird Storage. Thank you for your feedback, and we look forward to continuing to serve you.",
      "replyDate": "2026-07-28T17:25:58.352Z",
      "tags": [],
      "sentiment": null
    },
    {
      "id": "ee434970-28a1-4a59-93f1-6012bcceff95",
      "author": "Not Me",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJslQScQD1WWYPTcgJkO3Lgmg5NiTPeJczh6r7soNkrnt0XyA=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Kim and Christie were incredibly welcoming from the moment I walked in the lobby. It’s obvious they are big on customer service. Its the simple things that matter from being offered coffee or water or little snacks to information about the rentals and a tour of the facility. While I was there the post construction cleaning crew were there cleaning everything and I mean everything the ceiling, the doors, the rafters, the stairwells everything this place is top notch, and I will not go anywhere else.",
      "date": "2026-06-01T19:37:09.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your glowing review! We are delighted to hear that Kim and Christie provided excellent customer service and that our facility amenities and cleanliness met your expectations. We aim to provide a top-notch experience for all our customers at Sunbird Storage. Thank you for your feedback, and we look forward to continuing to serve you.",
      "replyDate": "2026-07-30T20:03:45.000Z",
      "tags": [
        "cleanliness"
      ],
      "sentiment": "positive"
    },
    {
      "id": "75af411e-ef14-4b09-80c1-e0c992e573af",
      "author": "Kim Sheppard",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLoCwCgp27d1YZyZ7OuSyYrQX9WnXOLfT-k3fDsfaasyuqajA=s120-c-rp-mo-br100",
      "rating": 5,
      "text": "This is the nicest facility I have ever seen. Great customer service, wonderful location and Ty was friendly and very knowledgeable.",
      "date": "2026-05-31T00:43:19.095Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your positive review, Kim! We appreciate your kind words and we're glad to know you had a great experience with our customer service and facilities at Sunbird Storage. If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to continuing to provide you with high-quality service.",
      "replyDate": "2026-07-28T17:29:27.883Z",
      "tags": [],
      "sentiment": null
    },
    {
      "id": "6d7589f9-294d-4a6c-a8b7-141b80456d75",
      "author": "Kim Sheppard",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLoCwCgp27d1YZyZ7OuSyYrQX9WnXOLfT-k3fDsfaasyuqajA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "This is the nicest facility I have ever seen. Great customer service, wonderful location and Ty was friendly and very knowledgeable.",
      "date": "2026-05-31T00:43:19.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your positive review, Kim! We appreciate your kind words and we're glad to know you had a great experience with our customer service and facilities at Sunbird Storage. If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to continuing to provide you with high-quality service.",
      "replyDate": "2026-07-30T20:03:45.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    }
  ]
}